Zebra TC21, TC26, TC21-HC, TC26-HC Reference Guide

TC21/TC26/ TC21-HC/TC26-HC

Touch Computer

Product Reference Guide

for Android™ 10

MN-003853-05EN Rev A

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. Google, Android, Google Play and other marks are trademarks of Google LLC. All other trademarks are the property of their respective owners. © 2021 Zebra Technologies Corporation and/or its affiliates. All rights reserved.

For further information regarding legal and proprietary statements, go to:

COPYRIGHTS:www.zebra.com/copyright WARRANTY:www.zebra.com/warranty END USER LICENSE AGREEMENT: www.zebra.com/eula

Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.

Product Improvements

Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

Liability Disclaimer

Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability

In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Revision History

Changes to the original guide are listed below:

Change Date Description

-01 Rev A 5/2020 Initial release.

-02 Rev A 6/2020 Added WWAN information for TC26.

-03 Rev A 7/2020 Updates to USB-C Audio Adapter section in Accessories. Add information for

-04 Rev A 10/2020 Added information for healthcare devices, alert button instructions, and details

-05 Rev A 1/2021 Update to supported device configurations.

SE4100 scan engine. Update to sections that mention how to restart the device in the Application Deployment chapter. Add healthcare information.

about the back housing.

Contents

About This Guide.............................................................................................................................. 14

Configurations................................................................................................................ 14

Mobility DNA Enterprise License.................................................................................... 19

Licensed Features .................................................................................................. 19

Core OS, Apps, and mDNA ............................................................................. 19

WWAN and Connectivity.................................................................................. 19

Fusion .............................................................................................................. 20

Request Licenses ................................................................................................... 20

Notational Conventions.................................................................................................. 21

Icon Conventions ........................................................................................................... 21

Service Information ........................................................................................................ 21

Determining Software Versions...................................................................................... 22

Determining the Serial Number...................................................................................... 22

Getting Started.................................................................................................................................. 23

Unpacking ...................................................................................................................... 23

Device Features............................................................................................................. 24

Setting Up the Device ................................................................................................... 26

Installing a microSD Card....................................................................................... 26

Installing the SIM Card.................................................................................................. 28

Installing the Battery ............................................................................................... 29

Charging the Battery............................................................................................... 30

Charging Indicators .......................................................................................... 30

Replacing the Battery..................................................................................................... 31

Replacing the microSD Card.......................................................................................... 32

Replacing the SIM Card................................................................................................. 33

Using the Device............................................................................................................................... 36

Home Screen ................................................................................................................. 36

Setting Home Screen Rotation ............................................................................... 37

Status Bar............................................................................................................... 37

Contents

Notification Icons.............................................................................................. 38

Status Icons ..................................................................................................... 39

Managing Notifications ........................................................................................... 40

Opening the Quick Access Panel ........................................................................... 41

Quick Access Panel Icons................................................................................ 41

Editing Icons on the Quick Settings Bar ................................................................. 42

Battery Management...................................................................................................... 42

Checking Battery Status ......................................................................................... 42

Monitoring Battery Usage ....................................................................................... 43

Low Battery Notification.......................................................................................... 43

Interactive Sensor Technology....................................................................................... 43

Waking the Device ......................................................................................................... 43

USB Communication...................................................................................................... 44

Transferring Files.................................................................................................... 44

Transferring Photos ................................................................................................ 44

Disconnect from the Host Computer ...................................................................... 45

Settings.............................................................................................................................................. 46

Accessing Settings......................................................................................................... 46

Display Settings ............................................................................................................. 46

Setting the Screen Brightness Manually................................................................. 46

Setting the Screen Brightness Automatically.......................................................... 46

Setting Night Light .................................................................................................. 46

Setting Screen Rotation.......................................................................................... 47

Setting Screen Timeout .......................................................................................... 47

Lock Screen Display............................................................................................... 47

Setting Font Size .................................................................................................... 48

Notification LED Brightness Level .......................................................................... 48

Touch Panel Mode ................................................................................................. 48

Setting the Date and Time ............................................................................................. 49

General Sound Setting................................................................................................... 49

Sound Options........................................................................................................ 49

Setting Wake-Up Sources.............................................................................................. 50

Remapping a Button ...................................................................................................... 51

Remappable Keys.......................................................................................................... 52

Alert Button .................................................................................................................... 52

Configuring the Alert Button ................................................................................... 53

Alert Accessibility Service....................................................................................... 53

Using an Alert Button.............................................................................................. 53

Keyboards...................................................................................................................... 53

Keyboard Configuration.......................................................................................... 53

Contents

Enabling Keyboards ......................................................................................... 53

Switching Between Keyboards......................................................................... 54

Using the Android and Gboard Keyboards............................................................. 54

Edit Text ........................................................................................................... 54

Entering Numbers, Symbols, and Special Characters ..................................... 54

Using the Enterprise Keyboard............................................................................... 54

Numeric Tab..................................................................................................... 54

Alpha Tab......................................................................................................... 55

Additional Character Tab ................................................................................. 55

Scan Tab.......................................................................................................... 55

Language Usage............................................................................................................ 55

Changing the Language Setting ............................................................................. 55

Adding Words to the Dictionary .............................................................................. 55

Notifications.................................................................................................................... 55

Setting App Notifications ........................................................................................ 55

Viewing Notification Settings for All Apps ........................................................ 56

Controlling Lock Screen Notifications .............................................................. 56

Blink Light......................................................................................................... 57

Applications ...................................................................................................................................... 58

Accessing Apps.............................................................................................................. 61

Switching Between Recent Apps............................................................................ 61

Battery Manager............................................................................................................. 61

Opening Battery Manager ...................................................................................... 61

Battery Manager Information .................................................................................. 61

Camera ......................................................................................................................... 64

Taking Photos......................................................................................................... 64

Recording Videos ................................................................................................... 65

Camera Settings..................................................................................................... 66

DataWedge Demonstration............................................................................................ 67

Scanner Selection .................................................................................................. 67

RxLogger....................................................................................................................... 68

RxLogger Configuration.......................................................................................... 68

Configuration File ................................................................................................... 68

Enabling Logging.................................................................................................... 68

Disabling Logging ................................................................................................... 68

Extracting Log Files ................................................................................................ 68

Backing Up ............................................................................................................. 68

RxLogger Utility ...................................................................................................... 69

Initiating the Main Chat Head........................................................................... 69

Removing the Main Chat Head ........................................................................ 69

Viewing Logs.................................................................................................... 69

Contents

Removing a Sub Chat Head Icon..................................................................... 69

Backing Up In Overlay View............................................................................. 69

Sound Recorder............................................................................................................. 69

Data Capture ..................................................................................................................................... 71

Imaging .......................................................................................................................... 71

Digital Camera ............................................................................................................... 71

Linear Imager................................................................................................................. 72

Operational Modes ................................................................................................. 72

RS507/RS507x Hands-Free Imager .............................................................................. 73

RS5100 Ring Scanner ................................................................................................... 73

RS6000 Bluetooth Ring Scanner ................................................................................... 73

DS3678 Digital Scanner................................................................................................. 74

Scanning Considerations ............................................................................................... 74

Scanning with Internal Imager........................................................................................ 75

Scanning with Internal Camera...................................................................................... 76

Scanning with RS6000 Bluetooth Ring Scanner............................................................ 77

Scanning with RS5100 Ring Scanner........................................................................... 79

Scanning with RS507/RS507X Hands-Free Imager ...................................................... 80

Scanning with the DS3678 Bluetooth Scanner .............................................................. 81

Pairing the Bluetooth Ring Scanner.............................................................................. 83

Pairing Using Near Field Communication............................................................... 83

Pairing in HID Mode Using Near Field Communication.......................................... 83

Pairing Using Simple Serial Interface ..................................................................... 84

Pairing Using Bluetooth Human Interface Device .................................................. 85

Pairing a Handheld Scanner .......................................................................................... 86

Pairing Using Simple Serial Interface ..................................................................... 86

Pairing Using Bluetooth Human Interface Device .................................................. 87

DataWedge .................................................................................................................... 88

Enabling DataWedge.............................................................................................. 88

Disabling DataWedge............................................................................................. 88

Supported Decoders............................................................................................... 88

Wireless............................................................................................................................................. 91

Wireless Local Area Networks ....................................................................................... 91

Connecting to a Wi-Fi Network............................................................................... 92

Removing a Wi-Fi Network..................................................................................... 92

WLAN Configuration ...................................................................................................... 92

Configuring a Secure Wi-Fi Network ...................................................................... 92

Manually Adding a Wi-Fi Network .......................................................................... 93

Contents

Configuring for a Proxy Server ............................................................................... 94

Configuring the Device to Use a Static IP Address ................................................ 95

Wi-Fi Preferences................................................................................................... 95

Additional Wi-Fi Settings ........................................................................................ 96

Wi-Fi Direct............................................................................................................. 96

Wireless Wide Area Networks........................................................................................ 97

Sharing the Mobile Data Connection...................................................................... 97

Enabling USB Tethering................................................................................... 97

Enabling Bluetooth Tethering........................................................................... 97

Enabling Wi-Fi Hotspot .................................................................................... 98

Configuring the Wi-Fi Hotspot .......................................................................... 98

Data Usage............................................................................................................. 98

Setting Data Usage Warning............................................................................ 99

Setting Data Limit............................................................................................. 99

Cellular Network Settings ....................................................................................... 99

Data When Roaming........................................................................................ 99

Setting Preferred Network Type..................................................................... 100

Using Search for MicroCell ............................................................................ 100

Configuring the Access Point Name .............................................................. 100

Locking the SIM Card..................................................................................... 100

Default SIM Slot Configuration....................................................................... 101

Dual SIM Dual Standby.................................................................................. 101

Bluetooth...................................................................................................................... 101

Adaptive Frequency Hopping ............................................................................... 101

Security................................................................................................................. 102

Bluetooth Profiles ................................................................................................. 102

Bluetooth Power States ........................................................................................ 103

Bluetooth Radio Power......................................................................................... 104

Enabling Bluetooth ......................................................................................... 104

Disabling Bluetooth ........................................................................................ 104

Discovering Bluetooth Device(s) .......................................................................... 104

Changing the Bluetooth Name ............................................................................. 104

Connecting to a Bluetooth Device ........................................................................ 105

Selecting Profiles on the Bluetooth Device........................................................... 105

Unpairing a Bluetooth Device ............................................................................... 105

Cast.............................................................................................................................. 105

Near Field Communications......................................................................................... 106

Reading NFC Cards ............................................................................................. 106

Sharing Information Using NFC............................................................................ 107

Enterprise NFC Settings....................................................................................... 107

Calls ................................................................................................................................................. 109

Emergency Calling....................................................................................................... 109

Contents

Audio Modes ................................................................................................................ 109

Bluetooth Headset........................................................................................................ 109

Wired Headset ............................................................................................................. 110

Adjusting Audio Volume............................................................................................... 110

Making a Call Using the Dialer..................................................................................... 110

Accessing Dialing Options.................................................................................... 111

Making a Call Using Contacts...................................................................................... 111

Using the Dialer .................................................................................................... 111

Using the Contacts App........................................................................................ 111

Making a Call Using Call History.................................................................................. 111

Using the Call History List .................................................................................... 112

Making a Conference Call on GSM.............................................................................. 112

Making a Call Using a Bluetooth Headset.................................................................... 112

Answering Calls ........................................................................................................... 113

Call Settings................................................................................................................. 113

Accessories..................................................................................................................................... 115

Battery Charging .......................................................................................................... 118

Main Battery Charging.......................................................................................... 118

Spare Battery Charging ........................................................................................ 119

Charging Temperature ......................................................................................... 119

1-Slot Charge Only Cradle.......................................................................................... 120

1-Slot Charge Only Cradle Setup ......................................................................... 120

Charging with the 1-Slot Charge Only Cradle............................................................. 122

1-Slot USB/Ethernet Cradle ........................................................................................ 123

1-Slot USB/Ethernet Cradle Setup.............................................................................. 124

Ethernet Module Installation........................................................................................ 125

USB/Ethernet Communication.............................................................................. 126

Ethernet LED Indicators ................................................................................. 126

Ethernet Settings .................................................................................................. 126

Configuring Ethernet Proxy Settings .............................................................. 126

Configuring Ethernet Static IP Address.......................................................... 127

Charging with the 1-Slot USB/Ethernet Cradle ........................................................... 128

4-Slot Charge Only Cradle with Battery Charger ........................................................ 129

4-Slot Charge Only Cradle with Battery Charger Setup ....................................... 130

Charging with the 4-Slot Charge Only Cradle with Battery Charger ........................... 131

5-Slot Charge Only Cradle.......................................................................................... 132

5-Slot Charge Only Cradle Setup ......................................................................... 133

Charging with the 5-Slot Charge Only Cradle............................................................. 134

5-Slot Ethernet Cradle................................................................................................. 135

5-Slot Ethernet Cradle Setup................................................................................ 136

Contents

Daisy-chaining Ethernet Cradles .......................................................................... 136

Ethernet Communication ...................................................................................... 137

Ethernet LED Indicators ................................................................................. 137

Establishing Ethernet Connection .................................................................. 137

Ethernet Settings............................................................................................ 138

Configuring Ethernet Proxy Settings .............................................................. 138

Configuring Ethernet Static IP Address.......................................................... 138

Charging with the 5-Slot Ethernet Cradle ............................................................. 139

4-Slot Battery Charger ................................................................................................ 140

4-Slot Battery Charger Setup ............................................................................... 141

Charging Spare Batteries ..................................................................................... 142

Hand Strap.................................................................................................................. 143

Healthcare Belt Clip .................................................................................................... 144

Removing the Healthcare Belt Clip....................................................................... 145

Healthcare Handstrap .................................................................................................. 145

Soft Holster ................................................................................................................. 146

Adjusting the Holster ............................................................................................ 146

Wrist/Arm Mount ......................................................................................................... 147

Wrist/Arm Mount Installation................................................................................. 147

Device Installation ................................................................................................ 148

Device Removal ................................................................................................... 149

Strap Installation................................................................................................... 150

3.5 mm Audio Adapter ................................................................................................ 152

Accessing the USB-C Connector................................................................................. 153

USB Cable ................................................................................................................... 153

USB Communication ............................................................................................ 153

Charging the Device ............................................................................................. 154

Trigger Handle ............................................................................................................. 155

Installing the Optional Lanyard ............................................................................. 155

Inserting the Device into the Trigger Handle ........................................................ 156

Removing the Device from the Trigger Handle .................................................... 157

Vehicle Cradle.............................................................................................................. 158

Assembling the Mount .......................................................................................... 158

Installing on the Windshield.................................................................................. 159

Installing the Dash Mount ..................................................................................... 160

Installing the Device ............................................................................................. 160

Connecting Power ................................................................................................ 161

Contents

Removing the Device ........................................................................................... 163

Power Supply.............................................................................................................. 164

5-Slot Cradle Rack Installation.................................................................................... 165

4-Slot Battery Chargers Rack Installation ................................................................... 169

Rack Mount Installation............................................................................................... 172

Wall Installation........................................................................................................... 175

Bottom Tray Assembly ......................................................................................... 175

Bracket Wall Mounting.......................................................................................... 175

Application Deployment................................................................................................................. 177

Security ........................................................................................................................ 177

Secure Certificates....................................................................................................... 177

Installing a Secure Certificate ...................................................................................... 177

Configuring Credential Storage Settings .............................................................. 178

Development Tools ...................................................................................................... 178

Android Application Development ........................................................................ 178

Development Workstation .............................................................................. 178

Enabling Developer Options .......................................................................... 178

EMDK for Android................................................................................................. 179

StageNow ............................................................................................................. 179

GMS Restricted............................................................................................................ 179

ADB USB Setup........................................................................................................... 179

Enabling USB Debugging..................................................................................... 179

Application Installation ................................................................................................. 180

Installing Applications Using the USB Connection ............................................... 180

Installing Applications Using the Android Debug Bridge ...................................... 181

Installing Applications Using a microSD Card ...................................................... 181

Uninstalling an Application ................................................................................... 182

Performing a System Update....................................................................................... 183

Downloading the System Update Package .......................................................... 183

Performing a System Update Using microSD Card.............................................. 183

Performing a System Update Using ADB............................................................. 183

Verifying System Update Installation.................................................................... 184

Enterprise Reset .......................................................................................................... 184

Performing an Enterprise Reset From Device Settings........................................ 184

Downloading the Enterprise Reset Package ........................................................ 185

Performing an Enterprise Reset Using microSD Card ......................................... 185

Performing an Enterprise Reset Using ADB......................................................... 185

Performing a Factory Reset ......................................................................................... 186

Downloading the Factory Reset Package ............................................................ 186

Performing a Factory Reset Using microSD Card................................................ 186

Contents

Performing a Factory Reset Using ADB ............................................................... 187

Storage......................................................................................................................... 188

Random Access Memory ..................................................................................... 188

Viewing Memory............................................................................................. 188

Internal Storage .................................................................................................... 188

Viewing Internal Storage ................................................................................ 188

External Storage................................................................................................... 188

Viewing External Storage............................................................................... 189

Formatting a microSD Card ........................................................................... 189

Formatting a microSD Card as Internal Memory............................................ 189

Enterprise Folder .................................................................................................. 189

Managing Apps ............................................................................................................ 189

App Details ........................................................................................................... 190

Managing Downloads................................................................................................... 190

Maintenance and Troubleshooting ............................................................................................... 191

Maintaining the Device................................................................................................. 191

Battery Safety Guidelines............................................................................................. 191

Best Practices for Enterprise Mobile Computing Devices Operating in Hot Environments and Direct Sunlight 192

Cleaning Instructions.................................................................................................... 192

Approved Cleanser Active Ingredients for non-Healthcare Devices..................... 192

Approved Cleanser Active Ingredients for Healthcare Devices............................ 193

Harmful Ingredients .............................................................................................. 193

Device Cleaning Instructions ................................................................................ 193

Special Cleaning Notes ........................................................................................ 194

Cleaning Materials Required ................................................................................ 194

Cleaning Frequency ............................................................................................. 194

Cleaning the Device..................................................................................................... 194

Housing .......................................................................................................... 194

Display ........................................................................................................... 194

Camera and Exit Window............................................................................... 194

Cleaning Battery Connectors................................................................................ 195

Cleaning Cradle Connectors ................................................................................ 195

Troubleshooting .......................................................................................................... 196

Resetting the Device ............................................................................................ 196

Performing a Soft Reset................................................................................. 196

Performing a Hard Reset ............................................................................... 196

Troubleshooting the Device.................................................................................. 196

1-Slot Charge Only Cradle ................................................................................... 199

1-Slot USB/Ethernet Cradle.................................................................................. 199

4-Slot Charge Only Cradle with Battery Charger Troubleshooting....................... 200

Contents

5-Slot Charge Only Cradle Troubleshooting......................................................... 201

5-Slot Ethernet Cradle Troubleshooting ............................................................... 202

4-Slot Battery Charger Troubleshooting ............................................................... 202

USB-C Audio Adapter........................................................................................... 203

Technical Specifications................................................................................................................ 204

Decode Distances ................................................................................................ 204

Back Housing ....................................................................................................... 205

I/O Connector Pin-Outs ........................................................................................ 206

1-Slot Charge Only Cradle Technical Specifications............................................ 206

1-Slot USB/Ethernet Cradle Technical Specifications .......................................... 207

4-Slot Charge Only Cradle with Battery Charger Technical Specifications .......... 207

5-Slot Charge Only Cradle Technical Specifications............................................ 208

5-Slot Ethernet Cradle Technical Specifications .................................................. 209

4-Slot Battery Charger Technical Specifications .................................................. 209

Trigger Handle Technical Specifications .............................................................. 210

USB-C Audio Adapter Technical Specifications ................................................... 210

Vehicle Cradle Technical Specifications............................................................... 211

Index ................................................................................................................................................ 212

About This Guide

This guide provides information about setting up and using TC21/TC26 touch computers with the

Android shown on the device.

Configurations

The following table covers all configurations of the device. Models available in your area may vary.

Table 1 WLAN Configurations

10 operating system. Some screens shown in this guide may differ from the actual screens

Part Number Radios Battery Camera Memory

TC210K01A222

TC210K01A242

TC210K01A422

TC210K01A442

Available in Q4 2020

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Basic Battery

Extended Battery

Basic Battery

Extended Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

4 GB RAM/64 GB Flash

Connector/

Alert

Button

2-pin Connector

Data Capture Options

2D imager (SE4710) and integrated NFC

Operating

System

Google ™ Mobile Services (GMS) 10.

Table 1 WLAN Configurations (Continued)

About This Guide

Part Number Radios Battery Camera Memory

TC210K01A423

WLAN: 802.11

a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Basic Battery

13 MP rear/5 MP front

4 GB RAM/64 GB Flash

Low Energy

TC210K01B212

TC210K01B232

TC210K01D221

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Basic Battery

Extended Battery

Basic Battery

13 MP rear/no front camera

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

Low Energy

TC210K01D241

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Extended Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

Low Energy

TC210K02A222

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Basic Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

Low Energy

TC210K02B212

TC210K02B412

Available in Q4 2020

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Basic Battery

13 MP rear/no front camera

3 GB RAM/32 GB Flash

4 GB RAM/64 GB Flash

Connector/

Alert

Button

8-pin Connector

2-pin Connector

No Connector

2-pin Connector

Data Capture Options

2D imager (SE4710) and integrated NFC

2D image (SE4100) and integrated NFC

No Scanner

2D imager (SE4710) and integrated NFC

2D imager (SE4100) and integrated NFC

Operating

System

Google ™ Mobile Services (GMS) 10.

Android Open Source Project (AOSP) 10 (China only).

Table 1 WLAN Configurations (Continued)

About This Guide

Part Number Radios Battery Camera Memory

TC210K0HD224

(Healthcare)

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Basic Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

Low Energy

TC210K0HB224

(Healthcare)

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Basic Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

Low Energy

TC210K06B224 (Healthcare)

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Basic Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

Low Energy

Available in Q4 2020

Table 2 WWAN Configurations

Connector/

Alert

Button

Back Alert Button

Data Capture Options

No Scanner

2D imager (SE4100) and integrated NFC

Operating

System

Google ™ Mobile Services (GMS) 10.

Android Open Source Project (AOSP) 10 (China only).

Part Number Radios Battery Camera Memory

TC26AK11A222

TC26BK11A222

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Basic Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

WWAN: HSPA+/LTE/CDMA

TC26AK11A242

TC26BK11A242

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Extended Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

WWAN: HSPA+/LTE/CDMA

TC26AK11A422

TC26BK11A422

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Basic Battery

13 MP rear/5 MP front

4 GB RAM/64 GB Flash

WWAN: HSPA+/LTE/CDMA

Available in Q4 2020

Connector/

Alert

Button

2-pin Connector

Data Capture Options

2D imager (SE-4710) and integrated NFC

Operating

System

Google ™ Mobile Services (GMS) 10.

Table 2 WWAN Configurations (Continued)

About This Guide

Part Number Radios Battery Camera Memory

TC26AK11A423

TC26BK11A423

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Basic Battery

13 MP rear/5 MP front

4 GB RAM/64 GB Flash

WWAN: HSPA+/LTE/CDMA

TC26AK11A442

TC26BK11A442

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Extended Battery

13 MP rear/5 MP front

4 GB RAM/64 GB Flash

WWAN: HSPA+/LTE/CDMA

TC26AK11B212

TC26BK11B212

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Basic Battery

13 MP rear/no front camera

3 GB RAM/32 GB Flash

WWAN: HSPA+/LTE/CDMA

TC26AK11B232

TC26BK11B232

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Extended Battery

13 MP rear/no front camera

3 GB RAM/32 GB Flash

WWAN: HSPA+/LTE/CDMA

TC26AK11D221

TC26BK11D221

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Basic Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

WWAN: HSPA+/LTE/CDMA

TC26AK21D221

TC26BK21D221

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Basic Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

WWAN: HSPA+/LTE/eSIM

Available in Q4 2020

Connector/

Alert

Button

8-pin Connector

2-pin Connector

No Connector

Data Capture Options

2D imager (SE-4710) and integrated NFC

2D imager (SE-4100) and integrated NFC

No Scanner

Operating

System

Google ™ Mobile Services (GMS) 10.

Table 2 WWAN Configurations (Continued)

About This Guide

Part Number Radios Battery Camera Memory

TC26AK11D241

TC26BK11D241

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Extended Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

WWAN: HSPA+/LTE/CDMA

TC26AK21A222

TC26BK21A222

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Basic Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

WWAN: HSPA+/LTE/eSIM

TC26CK12A222

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Basic Battery

13 MP rear/5 MP front

3 GB RAM/32 GB Flash

Low Energy

WWAN: HSPA+/LTE

TC26CK12B212

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0 Low Energy

Basic Battery

13 MP rear/no front camera

3 GB RAM/32 GB Flash

WWAN: HSPA+/LTE

TC26BK1HB224

(Healthcare)

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Basic Battery

13 MP rear / 5 MP front

3 GB RAM / 32 GB Flash

Low Energy

WWAN: HSPA+/LTE/CDMA

TC26BK1HD224

(Healthcare)

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Basic Battery

13 MP rear / 5 MP front

3 GB RAM / 32 GB Flash

Low Energy

WWAN: HSPA+/LTE/CDMA

TC26BK16B224

(Healthcare)

WLAN: 802.11 a/b/g/n/ac/d/h/i/r/k/v

WPAN: Bluetooth v5.0

Basic Battery

13 MP rear / 5 MP front

3 GB RAM / 32 GB Flash

Low Energy

WWAN: HSPA+/LTE

Available in Q4 2020

Connector/

Alert

Button

No Connector

2-pin Connector

Back Alert Button

Data Capture Options

No Scanner

2D imager (SE-4710) and integrated NFC

2D imager (SE-4100) and integrated NFC

No scanner

2D imager (SE-4100) and integrated NFC

Operating

System

Google ™ Mobile Services (GMS) 10.

Android Open Source Project (AOSP) 10 (China only).

Google ™ Mobile Services (GMS) 10.

Android Open Source Project (AOSP) 10 (China only).

About This Guide

Mobility DNA Enterprise License

Powerful complimentary Mobility DNA tools are pre-loaded and ready to use, making it easier to stage, secure and troubleshoot devices; capture and send data to your applications right out of the box; restrict access to features and applications; and more. The Mobility DNA Enterprise License delivers premium voice capabilities over Wi-Fi and unlocks a powerful data toolkit that takes workforce productivity and device management simplicity to a new level.

VoLTE delivers superior voice quality over cellular networks, while Zebra’s advanced VoWiFi technology, included with the Mobility DNA Enterprise License, delivers superior voice quality over all of your WiFi voice applications. For example, Push-to-Talk Express* for basic walkie-talkie style communications, the Workforce Connect PTT Pro* subscription service for walkie talkie-style communications over cellular and WiFi networks, and Workforce Connect Voice* to turn TC21 and TC26 devices into fully-featured PBX handsets.

* Optional Zebra voice solutions available for purchase. Push-to-Talk Express and Workforce Connect PTT Pro do not require the MDNA Enterprise license. Workforce Connect Voice and other third party full duplex voice solutions require the MDNA Enterprise license for performance and support.

Licensed Features

NOTE: Android Multi-User Mode is not supported by the Mobility DNA Enterprise License. Entering

Multi-User Mode on a device with an active Mobility DNA Enterprise License may cause undefined behavior.

The features listed below are only available on this device with the purchase of a Mobility DNA Enterprise License. A single license unlocks all premium features on the device. Some apps may require a download from zebra.com/support

. Please contact your administrator or go to zebra.com for more information.

Core OS, Apps, and mDNA

Core OS, apps, and mDNA features that require the purchase of a Mobility DNA Enterprise License.

• PowerPrecision

• PowerPrecision Console

• Zebra Volume Control

• Secure NFC through EMDK

• Firmware Over the Air (FOTA)

• Device Tracker

• Enterprise Keyboard

• Device Central

• NG SimulScan through EMDK and DataWedge

• WFC Voice

WWAN and Connectivity

WWAN and connectivity features that require the purchase of a Mobility DNA Enterprise License.

• Fusion Configuration Service Providers (CSPs)

• Bluetooth Silent Pairing

• Bluetooth NFC Tap and Pair

Fusion

About This Guide

• Bluetooth CSPs

• Disable future pairing with remote Bluetooth devices.

• Do not allow the device to be visible to other devices over Bluetooth.

• Allow Silent Pairing

Fusion features that require the purchase of a Mobility DNA Enterprise License.

• Prevent disconnect when roaming during sudden loss of access point.

• Prevent disconnect when roaming if infrastructure initiates disconnect.

• Wi-Fi optimization for Voice Over IP (VOIP)

• Remote configuration using a Mobile Device Management (MDM)

• Real-time statistics and WLAN even logging

• 802.11v (available Q3 2020)

• Call Admission Control/TSPEC/Voice Prioritization

• Fusion Configuration Graphical User Interface (GUI)

• Power Management (WMM U-APSD)

• EAP Methods (LEAP)

• EAP Methods (GTC) Dynamic PwdFast Roam (CCKM)

• CCXv4

• Channel Mask

• Band Preference

• Traffic Monitor

• Restricted Wi-Fi User Interface

• Subnet Roam

• Auto Time Configuration

• Soft Access Point Regulatory (Channel Selection)

• Disconnect Suppression

• WorryFree Wi-Fi

Request Licenses

Customers, partners, and distributors require a Mobility DNA Enterprise License. Please request an evaluation or trial license through your account manager.

An account manager or sales engineer can request a trial or evaluation of the Mobility DNA Enterprise License for customers, partners, or distributors using SFDC forms

Zebra engineering can submit a request for a trial or evaluation of the Mobility DNA Enterprise License using Service NOW

Notational Conventions

Notational conventions are used to highlight important information.

• Bold text is used to highlight the following:

• Dialog box, window and screen names

• Drop-down list and list box names

• Check box and radio button names

• Icons on a screen

• Key names on a keypad

• Button names on a screen.

• Bullets (•) indicate:

• Action items

• Lists of alternatives

• Lists of required steps that are not necessarily sequential.

• Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.

About This Guide

Icon Conventions

The following icons are used throughout the document. The icons and their associated meanings are described below.

NOTE: The text here indicates information that is supplemental for the user to know and that is not required to complete a task.

IMPORTANT: The text here indicates information that is important for the user to know.

CAUTION: If the precaution is not heeded, the user could receive minor or moderate injury.

WARNING: If danger is not avoided, the user CAN be seriously injured or killed.

DANGER: If danger is not avoided, the user WILL be seriously injured or killed.

Service Information

If you have a problem with your equipment, contact Customer Support for your region. Contact information is available at: zebra.com/support

When contacting support, please have the following information available:

• Serial number of the unit (found on manufacturing label)

• Model number or product name (found on manufacturing label)

• Software type and version number

• IMEI number

About This Guide

Customer Support responds to calls by email or telephone within the time limits set forth in support agreements.

If the problem cannot be solved by Customer Support, the user may need to return the equipment for servicing and will be given specific directions. We are not responsible for any damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the warranty. Remove the SIM card and/or microSD card from the device before shipping for service.

If the device was purchased from a business partner, contact that business partner for support.

Determining Software Versions

Before contacting Customer Support, determine the current software version on your device.

1. Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .

2. Touch About phone.

3. Scroll to view the following information:

• Battery information

• SW components

• Legal information

• Model & hardware

• Android version

• Android security patch level

• Baseband version

• Kernel version

• Build number

To determine the device IMEI information (WWAN only), touch About phone > IMEI.

• IMEI - Displays the IMEI number for the device.

• IMEI SV - Displays the IMEI SV number for the device.

Determining the Serial Number

Before contacting Customer Support, determine the serial number of your device.

Touch About phone > Model & hardware > Serial number.

Getting Started

This section provides information to get the device up and running for the first time.

Unpacking

To unpack the device:

1. Carefully remove all protective material from the device and save the shipping container for later

storage and shipping.

2. Verify that the following items were received:

• Touch computer

• USB-C cover (TC2X-HC Only).

• PowerPrecision Lithium-ion battery

• Regulatory Guide.

3. Inspect the equipment for damage. If any equipment is missing or damaged, contact Customer Support

center immediately. See Service Information.

4. Prior to using the device for the first time, remove the protective shipping film that covers the exit

window, touch screen, and rear camera.

Device Features

Figure 1 Front View

Getting Started

1 Front Camera Takes photos and videos (available on some models).

2 Receiver Use for audio playback in Handset mode.

3 Proximity/Light Sensor Determines proximity for turning off display when in Handset mode.

Determines ambient light for controlling display backlight intensity.

4 Data Capture LED Indicates data capture status.

5 Charging/Notification

LED

Indicates battery charging status while charging and application generated notifications.

6 Touch Screen Displays all information needed to operate the device.

7 Speaker Provides audio output for video and music playback. Provides

audio in speakerphone mode.

8 Cradle Charging

Provides device charging via cradles and accessories.

Contacts

9 USB-C Connector Provides USB host and client communications, and device

charging via cables and accessories.

NOTE: For healthcare devices, it is not recommended to remove the USB-C cover to ensure proper device sealing.

10 Microphone Use for communications in Handset mode.

11 PTT Button Typically used for Push-to-Talk communications. Where regulatory

restrictions exist

for Push-to-Talk VoIP communication, this button

is configurable for use with other applications.

12 Scan Button Initiates data capture (programmable).

Pakistan, Egypt, Jordan, Qatar

Figure 2 Rear View

Getting Started

13 NFC Antenna Provides communication with other NFC-enabled devices.

14 Basic Hand Strap

Provides mounting point for Basic Hand Strap accessory.

Mount

15 Battery Release

Press to remove the battery.

Latches

16 Alert Button Red alert button (available on healthcare devices only).

17 Battery Standard - 3,400 mAh (typical) / 3,100 mAh (minimum),

PowerPrecision Lithium-ion Battery

Extended - 5,260 mAh (typical) / 5,000 mAh (minimum), PowerPrecision Lithium-ion Battery.

18 Volume Up/Down

Increase and decrease audio volume (programmable).

Button

19 Scan Button Initiates data capture (programmable).

20 Camera Flash Provides illumination for the camera.

21 Rear Camera Takes photos and videos.

22 Power Button Turns the display on and off. Press and hold to reset the device or

power off.

23 Exit Window Provides data capture using the imager.

24 Microphone Use for communications in Speakerphone mode.

Setting Up the Device

To start using the device for the first time:

1. Install a micro secure digital (SD) card (optional).

2. Installing a nano SIM card (optional)

3. Install hand strap (optional).

4. Install the battery.

5. Charge the device.

6. Power on the device.

Installing a microSD Card

The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack. For more information, refer to the documentation provided with the card and follow the manufacturer’s recommendations for use.

CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card. Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

Getting Started

1. Lift and remove the access door.

2. Slide the microSD card holder to the unlock position.

Getting Started

Lift the microSD card holder.

4. Insert the microSD card into the card holder door, and ensure that the card slides into the holding tabs

on each side of the door.

5. Close the microSD card holder and slide into the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

6. Replace the access door.

Installing the SIM Card

NOTE: Only use a nano SIM card. Not applicable to TC21.

CAUTION: For proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card. Proper

ESD precautions include, but not limited to, working on an ESD mat and ensuring that the user is properly grounded.

1. Lift the access door.

Getting Started

2. Slide the SIM card holder to the unlock position.

3. Lift the SIM card holder door.

4. Place the nano SIM card into the card holder with contacts facing down.

Getting Started

Close the SIM card holder door and slide into the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

6. Replace the access door.

Installing the Battery

NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags,

engravings, stickers may compromise the intended performance of the device or accessories. Performance levels such as sealing (Ingress Protection (IP)), impact performance (drop and tumble), functionality, temperature resistance could be effected. DO NOT put any labels, asset tags, engravings, stickers in the battery well.

1. Insert the battery, bottom first, into the battery compartment in the back of the device.

2. Press the battery down into the battery compartment until the battery release latches snap into place.

Charging the Battery

Before using the device for the first time, charge the main battery until the green Charging/Notification light emitting diode (LED) remains lit. To charge the device use a cable or a cradle with the appropriate power supply. For information about the accessories available for the device see Accessories for more information.

The standard battery charges from fully depleted to 90% in approximately 3 hours. The extended battery charges from fully depleted to 90% in approximately 4 hours.

NOTE: In many cases, the 90% charge provides plenty of charge for daily use.

To achieve the best fast charging results use only Zebra charging accessories and batteries. Charge batteries at room temperature with the device in sleep mode.

Charge batteries in temperatures from 5°C to 40°C (41°F to 104°F). The device or accessory always performs battery charging in a safe and intelligent manner. At higher temperatures (e.g. approximately +37°C (+98°F)) the device or accessory may for brief periods of time alternately enable and disable battery charging to keep the battery at acceptable temperatures. The device or accessory indicates when charging is disabled due to abnormal temperatures via its LED and a notification appears on the display.

Getting Started

To charge the main battery:

1. Connect the charging accessory to the appropriate power source.

2. Insert the device into a cradle or attach to a cable. The device turns on and begins charging. The

Charging/Notification LED blinks amber while charging, then turns solid green when fully charged.

Charging Indicators

Table 3 Charging/Notification LED Charging Indicators

Off Device is not charging. Device is not inserted correctly in the

Slow Blinking Amber (1 blink every 4 seconds)

Slow Blinking Red (1 blink every 4 seconds)

Solid Green Charging complete.

State Indication

cradle or connected to a power source. Charger/cradle is not powered.

Device is charging.

Device is charging but the battery is at end of useful life.

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