Zebra QH2-AUNAEM00-00 User Manual
P1028026-002 Rev. A
April, 2011
Zebra
QLn
Series
Mobile Printers
Table of Contents
Proprietary Statements ............................................................................................4
Document Conventions ...........................................................................................6
Introduction to the QLn™ Series Printers ...........................................................7
Unpacking and Inspection ............................................................... 7
Reporting Damage ........................................................................... 7
QLn Series Technology .............................................................................................8
Smart Battery .................................................................................................8
Printing Technology ......................................................................................9
Direct Thermal ...............................................................................................9
QLn Series Overview .............................................................................................10
Getting Ready to Print ........................................................................................... 12
Battery ............................................................................................. 12
Installing the Battery ...................................................................................12
Battery Safety ..............................................................................................13
Charger Safety .............................................................................................13
Smart Charger-2 (SC2) Single Battery Charger ............................ 14
Model UCLI72-4 Quad Charger ...................................................................16
Ethernet and Charging Cradles .....................................................19
Printer Operation with Cradle .....................................................................21
AC Power Adapter (included in kit p/n P1031365-024) ..............................23
Loading the Media in the QLn Series Printers ..........................24
Loading Media in Peel-off Mode .................................................................26
Operator Controls .......................................................................... 27
Standard Control Panel ...............................................................................27
LCD Control Panel .......................................................................................29
Status Bar Icons ..........................................................................................30
31
Main Menu Screen ......................................................................................32
Programmable LCD Settings ......................................................................33
Verify the Printer Is Working .........................................................34
Printing a Configuration Label ....................................................................34
Connecting the Printer ...................................................................34
Cable Communication .................................................................................35
RS-232C Communications ..........................................................................35
USB Communications ................................................................................35
Providing Strain Relief for Communications Cable ...................................36
Wireless Communications with Bluetooth™ ..............................................38
Bluetooth Networking Overview ................................................................38
WLAN Overview .............................................................................39
Setting Up the Software ................................................................39
Using the Accessories.............................................................................................40
Swivel Belt Clip ............................................................................................40
Soft Case......................................................................................................40
Adjustable Shoulder Strap ..........................................................................41
Hand Strap ...................................................................................................42
Preventive Maintenance ....................................................................................... 43
Extending Battery Life ...................................................................43
General Cleaning Instructions .......................................................43
QLn Series Cleaning .................................................................................44
Troubleshooting ......................................................................................................46
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QLn Series User Guide
Front Control Panel ........................................................................46
LCD Control Panel Indicators ........................................................ 47
Troubleshooting Tests ...................................................................50
Printing a Configuration Label ....................................................................50
Communications Diagnostics .....................................................................50
Contacting Technical Support .....................................................................51
Specications ............................................................................................................ 55
Printing Specifications ...............................................................................55
Memory and Communications Specifications for QLn Series ..................55
Label Specifications ....................................................................................56
CPCL Font and Bar Code Specifications and Commands .........................57
ZPL Font and Bar Code Specifications and Commands ............................58
Communications Ports ................................................................................59
Physical, Environmental and Electrical Specifications ..............................60
QLn Series Accessories .............................................................................63
Appendix A ................................................................................................................64
Interface Cables ...........................................................................................64
RS232 Cables ...............................................................................................64
USB Cable ....................................................................................................65
More Interface Cables .................................................................................65
Appendix B................................................................................................................. 66
Media Supplies ............................................................................................66
Appendix C ................................................................................................................66
Maintenance Supplies .................................................................................66
Appendix D ................................................................................................................ 67
Product Support ..........................................................................................67
Appendix E ................................................................................................................. 69
Battery Disposal ..........................................................................................69
Product Disposal .........................................................................................69
Appendix F ................................................................................................................. 70
Using zebra.com..........................................................................................70
Appendix G ................................................................................................................72
Alert Messages ............................................................................................72
Index ............................................................................................................................. 73
Patent Numbers ....................................................................................................... 74
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QLn Series User Guide
Proprietary Statements
This manual contains proprietary information of Zebra Technologies Corporation. It is
intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other par ties for any other purpose without the expressed written permission
of Zebra Technologies Corporation.
Product Improvements
Since continuous product improvement is a policy of Zebra Technologies Corporation, all
specifications and signs are subject to change without notice.
Agency Approvals and Regulatory Information
• Design certified by TUV • FCC par t 15 Class B
• Canadian STD RSS-210 • EN55024:2003 European Immunity Standard
• EN60950: 2006 Safet y Standard • NOM/ETL (Mexico)
• C-Tick (Australia) • EN55022:2006 Class B European
Electromagnetic Radiation St andard
Liability Disclaimer
Inasmuch as every effor t has been made to supply accurate information in this manual,
Zebra Technologies Corporation is not liable for any erroneous information or omissions.
Zebra Technologies Corporation reserves the right to correc t any such error s and disclaims
liability resulting therefrom.
No Liability for Consequential Damage
In no event shall Zebra Technologies Corporation or anyone else involved in the creation,
production, or delivery of the accompanying product (including hardware and sof tware)
be liable for any damages whatsoever (including, without limitation, damages for loss of
business profits, business interruption, loss of business information, or other pecuniary
loss) arising out of the use of or the results of use of or inability to use such product, even
if Zebra Technologies Corporation has been advised of the possibility of such damages.
Because some states do not allow the exclusion of liability for consequential or incidental
damages, the above limitation may not apply to you.
Copyrights
The copyrights in this manual and the label print engine described therein are owned by
Zebra Technologies Corporation. Unauthorized reproduction of this manual or the soft ware
in the label print engine may result in imprisonment of up to one year and fines of up to
$10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.
This product may contain ZPL®, ZPL II®, and ZebraLinktm programs; Element Energy Equalizer® Circuit; E3®; and AGFA fonts. Soft ware © ZIH Corp. All rights reserved worldwide.
ZebraLink and all product names and number s are trademarks, and Zebra, the Zebra logo,
ZPL, ZPL II, Element Energy Equalizer Circuit, and E3 Circuit are registered trademarks of
ZIH Corp. All rights reser ved worldwide.
Monot ype®, Intellifont® and UFST® are trademarks of Monotype Imaging, Inc. registered in
the United States Patent and Trademark Of fice and may be registered in certain jurisdictions.
AndyTM , CG PalacioTM, CG Century SchoolbookTM, CG TriumvirateTM, CG TimesTM, Monot ype
KaiTM, Monot ype MinchoTM and Monotype SungTM are trademarks of Monotype Imaging,
Inc. and may be registered in some jurisdictions.
HY Gothic HangulTM is a trademark of Hanyang Systems, Inc.
AngsanaTM is a trademark of Unity Progress Company (UPC) Limited.
Andale®, Arial®, Book Antiqua®, Corsiva®, Gill Sans®, Sorts® and Times New Roman® are
trademarks of The Monotype Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.
Century Gothic™, Bookman Old StyleTM and Century SchoolbookTM are trademarks of The
Monot ype Corporation and may be regis tered in certain jurisdictions.
HGPGothicB is a trademark of the Ricoh company, Ltd. and may be registered in some jurisdictions.
UniversTM is a trademark of Heidelberger Druckmaschinen AG, which may be registered in
certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned
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QLn Series User Guide
subsidiary of Heidelberger Druckmaschinen AG.
Futura® is a trademark of Bauer Types SA registered in the United States Patent and Trademark Office and may be registered in some jurisdictions.
TrueType® is a trademark of Apple Computer, Inc. registered in the United St ates Patent and
Trademark Office and may be registered in certain jurisdictions.
All other product names are the propert y of their respective owners.
© 1996 –2009, QNX Software Systems GmbH & Co. KG. All rights reserved. Published under license by QNX Sof tware Systems Co.
All other brand names, product names, or trademarks belong to their respective holders.
©
2011 ZIH Corp.
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QLn Series User Guide
Document Conventions
The following conventions are used throughout this docu-
ment to convey certain information:
Cautions, Important, and Note
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could cause
a burn
Caution • Advises you that failure to take or avoid a specic action
could result in physical harm to you.
Caution • Advises you that failure to take or avoid a specic action
could result in physical harm to the hardware.
Important • Advises you of information that is essential to complete a
task.
Note • Indicates neutral or positive information that emphasizes or
supplements important points of the main text.
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QLn Series User Guide
Introduction to the QLn™ Series Printers
Thank you for choosing our Zebra® QLn™ Series Mobile
Printers. You will find these rugged printers will become a productive and efficient addition to your workplace thanks to their
innovative design. Zebra Technologies is the leader in industrial printers with world-class support for all of your bar code
printers, software, and supplies.
This user’s guide gives you the information you will need
to operate the QLn320 and QLn220 printers. These printers
use CPCL and ZPL programming languages. To create and
print labels using the CPCL and ZPL languages, refer to the
Mobile Printing Systems CPCL Programming Manual and ZPL
Programming Guide (available at
www.zebra.com/manuals
)
QLn Series Software Utilities:
• Zebra Net Bridge™ : printer configuration, fleet management
• Zebra Setup Utility: single printer configuration, quick setup
• Zebra Designer Pro: label design
• Zebra Designer Drivers: Windows® driver
• OPOS Driver: Windows driver
• Multiplatform SDK
(These utilities can be found at www.zebra.com and on the
product CD that comes with the printer.)
Unpacking and Inspection
Inspect the printer for possible shipping damage:
• Check all exterior surfaces for damage.
• Open the media cover (refer to “Loading the Media” in
the Getting Ready to Print section) and inspect the media
compartment for damage.
In case shipping is required, save the carton and all packing mate-
rial.
Reporting Damage
If you discover shipping damage:
• Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of
the printer and will not cover the repair of this damage
under its warranty policy.
• Keep the carton and all packing material for inspection.
• Notify your authorized Zebra re-seller.
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QLn Series User Guide
QLn Series Technology
The QLn320 and QLn220 use several technologies made
popular in other Zebra Mobile Printer product lines.
Smart Battery
The QLn Series battery pack is a high capacity, smart
Lithium Ion battery that contains electronics which allow the
printer to monitor its operating parameters. Among these are
the number of charge cycles it has undergone and its date of
manufacture. Using these parameters, the printer’s software
can monitor the battery’s condition and alert the user when to
recharge or remove the battery from service.
Operating Temperature Charging Temperature Storage Temperature
-200C to +500C 00C to +400C -250C to +650C
The QLn Series printers will only function properly with genuine
Zebra smart battery packs.
The smart battery’s health has three states: GOOD, REPLACE, and
POOR. The battery health factor determines whether or not the printer can operate and what is communicated to the user via the display.
# of Charge Cycles Health Power-up Message
<300 GOOD None
<550 but >300
>550 but <600
>600
REPLACE
REPLACE
POOR
“Bat tery Diminished
Consider Replacing” *
“Warning-Battery
is Past its Useful Life” **
“Replace Battery
Shutting Down” ***
* Warning accompanied by three beeps in rapid succession.
** Warning accompanied by a series of three double beeps in rapid
succession.
*** Warning will ash on and o and be accompanied by beeping at
a rate of once per second. After 30 seconds the printer will shut down.
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QLn Series User Guide
Printing Technology
The QLn320 and QLn220 use the Direct Thermal method to
print human readible text, graphics and barcodes. It incorporates a sophisticated print engine for optimal printing under all
operational conditions.
Direct Thermal
Direct thermal printing uses heat to cause a chemical reaction on
specially treated media. This reaction creates a dark mark wherever
a heated element on the printhead comes in contact with the media.
Since the printing elements are arranged very densely at 203 d.p.i.
(dots per inch) horizontal and 200 d.p.i. vertical, highly legible characters and graphic elements may be created a row at a time as the
media is advanced past the printhead. This technology has the advantage of simplicity, as there is no requirement for consumable supplies such as ink or toner. However, since the media is sensitive to
heat, it will gradually loose legibility over long periods of time, especially if exposed to environments with relatively high temperatures.
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QLn Series User Guide
QLn Series Overview
Figure 1: QLn320 Shown
13
11
1
2
14
4
12
9
3
5
6
7
8
10
1 Platen Roller
2. Bar Sensor
3. Media Support Disks
4. Tear Bar
5. Label Presence Sensor
6. Peeler Lever
7. Peeler Bail
8. Latch Release Lever
9. Key Pad
10. Strap Post
11. Status Screen
12. Printhead
13. Media Cover
14. Gap Sensor
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QLn Series User Guide
15. Belt Clip
16. Bat tery
17. USB/ RS-232 Comm Ports
18. MAC Address Label
19. Docking Contacts
20. DC Input
17
15
16
18
19
20
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QLn Series User Guide
Getting Ready to Print
Battery
Installing the Battery
Important • Batteries are shipped partially charged. Remove
protective shrink-wrap and labels from new battery packs prior to use.
1. Locate the battery compartment on the bottom of the printer.
2. Insert the battery into the printer as shown in Figure 2. (It is not
possible to insert the pack in an incorrect orientation.)
3. Rock the battery into the compartment as shown until it locks in
place.
When the battery is first installed, the control panel indicators may briefly turn on and then go off which indicates the
battery is not fully charged (see “Charging the Battery” below
and “Operator Controls”).
You must charge the batteries fully before using them for
the first time. To ensure maximum battery capacity, new batteries should go through two or three complete charge/discharge cycles when first put into service.
Figure 2: Installing the Battery
Belt Clip
Battery
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QLn Series User Guide
Battery Safety
Caution • Avoid accidental short circuiting of any battery. Allowing
battery terminals to contact conductive material will create a short
circuit which could cause burns and other injuries or could start a re.
Important • Always refer to the Important Safety Information data
sheet shipped with each printer and the Technical Bulletin shipped
with each battery pack. These documents detail procedures to
ensure maximum reliability and safety while using this printer.
Important • Always dispose of used batteries properly. Refer to
Appendix E for more battery recycling information.
Caution • Use of any charger not approved specically by Zebra for
use with its batteries could cause damage to the battery pack or the
printer and will void the warranty.
Caution • Do not incinerate, disassemble, short circuit, or expose to
temperatures higher than 60oC (140oF).
Charger Safety
Do not place any charger in locations where liquids or metallic
objects may be dropped into the charging bays.
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QLn Series User Guide
Smart Charger-2 (SC2) Single Battery Charger
The Smart Charger-2 (SC2) is a charging system for use with
the 2-cell lithium-ion smart batteries used in the QLn Series
printers. The goal of the SC2 is to fully charge a QLn battery in
an average time of three (3) hours.
Charging Status Indicators
The SC2 uses a LED indicator to indicate the charge state in either
Green, Yellow, or Amber as detailed below.
DC Power Input Indicator Battery Status
Present Green
Present Green Fully charged
Present Yellow Charging
Present Amber Fault
Present Off Present and Battery
There will also be a battery charging graphic to indicate that
this LED is the charging status indicator .
Battery not present
Health = POOR
Battery Health Indicator
The SC2 features a tri-color (Yellow/Green/Amber) LED to indicate
the health of the battery pack. An evaluation of the battery health begins upon insertion of the battery in the charger and results in the appropriate LED being illuminated as shown below. The LED will remain
illuminated as long as input power is applied.
Battery Indicator
None or non-smart Off
Smart battery present Green
Smart battery present Yellow
Smart battery present Flashing yellow
Smart battery present Amber
Health Status
GOOD
CAPACITY DIMINISHED
PAST USEFUL LIFE
UNUSABLE- REPL ACE
(discard per Instructions in
Appendix E
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QLn Series User Guide
Figure 3: Single Charger (SC2)
Smart Battery
Health Status LED
Indicator
Charge Status LED
Indicator
Figure 4: SC2 Dimensions
Height Width Length
65,1 mm (2.56 in.) 101,5 mm (4 in.) 120,9 mm (4.75 in.)
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QLn Series User Guide
Model UCLI72-4 Quad Charger
The UCLI72-4 Quad Charger is designed to charge up to
four QLn battery packs simultaneously. Batteries must be removed from the printer to be charged in the Quad Charger.
1. Ensure that the charger has been installed properly per
the Quad Charger instruction manual. Ensure that the
power indicator on the front panel is on.
2. Remove any protective shrink-wrap and labels from all
battery packs prior to use. Plug a battery pack into any one
of the four charging bays as shown in Figure 5, noting the
orientation of the battery pack. Slide the battery pack into
the charging bay until it stops and then rock the battery
pack back until it snaps into place. The amber indicator directly under the battery being charged will turn on if the
battery is properly inserted.
The indicators under the battery will allow you to monitor
the charging process per the table below:
Amber Green Battery Status
On Off Charging
On Flashing
Off On
Flashing Off Fault
80% charged (O.K.
to use)
Completely
Charged
Important • A fault condition is caused by a problem with the battery.
The charger may indicate a fault because the battery is too hot or cold
to charge reliably. Try to charge the battery again when it returns to
the room’s ambient temperature. If the amber indicator starts ashing
on the second attempt, the battery should be discarded. Always
dispose of batteries in a proper manner as described in Appendix E.
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QLn Series User Guide
Quad Charger Cycle Times :
Battery Status QLn320
Battery 80% Charged 1.5 Hrs.
Battery Fully Charged 3 Hrs.
Note • These times are for completely discharged batteries.
Battery packs which are only partially discharged will take
less time to reach their charged state. Batteries which have
reached 80% of their charge capacity may be used, however,
it is recommended that you allow the batteries to reach a full
charge to maintain maximum battery life.
The UCLI72-4 Quad Charger has a safety feature which stops charging
a battery after six hours regardless of its charge state. If not fully
charged, it might be indicative of a battery that needs to be replaced.
Use care when installing the UCLI72-4 Quad Charger so that you
do not block the ventilating slots on the top and bottom covers.
Ensure that the charger is plugged into a power source which will not
accidently be turned o if you will be charging batteries overnight.
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QLn Series User Guide
Figure 5: Quad Charger
1. Slide Battery Pack into
Charger bay.
Fast Charge
Full Charge
Fault
Ready
Amber
Indicator
Green
Indicator
2. Rock Battery Pack into place.
Fast Charge
Full Charge
Fault
Ready
Fast Charge
Full Charge
Fault
Ready
Fast Charge
Fault
Charger Bay
Power Indicator
Power Supply
Full Charge
Ready
Power
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QLn Series User Guide
continued
Ethernet and Charging Cradles
The cradle is an expansion base intended for use with the
QLn320 printer, as well as the QLn220 printer. There is a
four bay cradle (QLn-EC4) or a single bay option (QLn-EC) as
shown on pages 19 and 20.
It provides charging power to the docked printer as well as providing a standard 10/100Mb/S Ethernet port for communication to the
printer. The EC also supplies battery charging power to the docked
printer and acts as a supplementary power source for a functioning
QLn printer.
The EC features two green LED’s to indicate the status of the
cradle: Solid green to indicate when power is provided to
the input of the EC; and blinking green to indicate Ethernet activity .
The cradle allows the user to dock the printer easily and remove
it with the push of a button. The printer shall remain operable while
docked, i.e. display is viewable, charge LED status is viewable, and
printer controls and data entry are available. The printer will still print
while docked and the user shall be able to replace the media as well.
Note • Remove the “Docking Cradle Access” label on the bottom of
the printer before docking the printer in the cradle.
DOCKING CRADLE ACCESS
Note • Clean the docking contacts with the cleaning pen provided
with the printer to remove any residue from the label.
LED Status Indication
Solid Green Power On
Blinking Green Ethernet Activity
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QLn Series User Guide
Figure 6: Ethernet Cradle (Four Bay)
Docking Bay
Release Button
Ethernet Status
Indicator
Power Status Indicator
Figure 7: QLn-EC4 Dimensions
Height Width Length
66,7 mm (2.62 in.) 579,9 mm (22.83 in.) 150,57 mm (5.93 in.)
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QLn Series User Guide
Figure 8: Ethernet Cradler (Single Bay)
Power Status
Indicator
Release Button
Figure 9: QLn-EC Dimensions
Ethernet Status
Indicator
Height Width Length
66,7 mm (2.62 in.) 171,28 mm (6.74 in.) 150,57 mm (5.93 in.)
Printer Operation with Cradle
• All QLn Series printers will charge in the cradles
• Only QLn Series printers that have the Ethernet option installed will connect to an Ethernet network. Check the
PCC code on the back of the printer (see Appendix D
for location). Codes of the form QNX-XXXXX0XX-XX
do not support Ethernet, and codes of the form QNXXXXXXEXX-XX do support Ethernet (where “X” means
don’t care). You can also check the “Communications”
sub-menu on the LCD (see Main Menu Screen on page
17). After selecting this sub-menu, any communication
options not installed will be so indicated.
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QLn Series User Guide
• When power is applied to the cradle and the printer is
docked, the printer charge LED indicates the charge status of the printer (see Figure 14).
• Docking the printer in the cradle will automatically turn
the printer on to ensure it is available to be managed remotely.
• When the printer detects input power from the cradle, and
the presence of a live Ethernet link, it will automatically
reboot and connect to the Ethernet network.
• For printers with an 802.11 radio, this interface will be
turned off when the Ethernet link is active. It will turn
back on if the Ethernet link is no longer active.
• For printers with a Bluetooth radio, this interface will remain active while the printer is in the cradle.
• The serial and USB ports will remain active while the printer is in the cradle.
• When connected to Ethernet, if either the cradle DC power or the Ethernet link is removed for more than 10 seconds, the printer will reboot.
• The DC input barrel jack connector (see Figure 10) cannot
be used while the printer is in the cradle.
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QLn Series User Guide
AC Power Adapter (included in kit p/n P1031365-024)
Figure 10: Charging the Battery Pack with the AC Power Adapter)
Qln Series
AC Adapter
AC Power Cord
(varies with
geographic
DC Input
location)
• Open the protective cover on the QLn Series printer to
expose the DC input charger jack.
• Connect the appropriate AC power cord for your location to the
adapter and then plug the power cord into an AC receptacle.
• Plug the barrel plug from the P1029871 AC adapter into the
charger jack on the printer.
• The printer will power up and begin charging. The printer can
be left on or turned off at this point. Charging will continue in either state.
Batteries are shipped uncharged. Remove protective shrink-wrap and
labels from new battery packs and allow them to charge completely
prior to initial use.
While it’s possible to charge the battery when using the printer,
charge times will increase under this condition.
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QLn Series User Guide
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