Zebra PTT Pro 3.3 User Manual
PTT Pro 3.3
Workforce Connect
User Guide
TM
for Android
MN-003555-08 Rev A
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Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced,
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Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
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Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
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jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Publication Date
March 16, 2021
2
Contents
About this Guide................................................................................................................................. 7
Chapter Descriptions........................................................................................................ 7
Notational Conventions.................................................................................................... 8
Related Documents.......................................................................................................... 8
Service Information .......................................................................................................... 8
Revision History ............................................................................................................... 9
Getting Started.................................................................................................................................. 10
Data Usage (Cellular Networks)..................................................................................... 10
Group Types and Maximum List Sizes .......................................................................... 10
User Interface.................................................................................................................................... 12
Navigation ...................................................................................................................... 12
Navigate Using the Tab Bar ................................................................................... 12
Tab Icons ......................................................................................................... 13
Hide the Tab Bar .................................................................................................... 14
Navigate Using the Navigation Drawer................................................................... 15
Sample Screens ..................................................................................................... 16
Indicators........................................................................................................................ 17
Contact Presence Indicators .................................................................................. 17
Group Presence Indicators..................................................................................... 18
Notification Bar Indicators....................................................................................... 18
In Call Viewing Options.................................................................................................. 19
In Call List View ...................................................................................................... 19
In Call Map View..................................................................................................... 19
Landscape Mode............................................................................................................ 19
PTT Calling........................................................................................................................................ 22
1:1 PTT Calls ................................................................................................................. 22
Ad Hoc PTT Calls........................................................................................................... 23
3
Contents
1:1 Alert Calls ................................................................................................................ 24
Alert Call from the Contacts Tab ............................................................................ 24
Alert Call from the Maps Tab.................................................................................. 25
Non-Response on Alert Call........................................................................................... 27
Responding to an Alert Call.................................................................................... 27
Group PTT Calls ............................................................................................................ 27
In Call Operation ............................................................................................................ 28
Responding to a Call...................................................................................................... 29
Call Notifications ............................................................................................................ 29
Sending Messages ........................................................................................................................... 30
Message Encryption....................................................................................................... 30
Messaging to Contacts................................................................................................... 30
Messaging to Groups..................................................................................................... 33
Viewing and Responding to Messages.......................................................................... 34
View Messages ...................................................................................................... 34
Respond to Messages............................................................................................ 35
Message of the Day (MOTD) ......................................................................................... 37
Enable Image and Audio Messaging...................................................................... 37
Send a Message of the Day ................................................................................... 38
Options and Management................................................................................................................ 40
Do Not Disturb (DnD)..................................................................................................... 40
Block Calls from Select Groups.............................................................................. 41
Block Calls from Select Contacts ........................................................................... 43
Group Member List ....................................................................................................... 44
Late Join / Re-Join ......................................................................................................... 44
Talker Override/Preemption........................................................................................... 44
Call Override .................................................................................................................. 45
Call Override on 1:1 and Ad hoc Calls ................................................................... 45
Call Override on Group Calls (by Calling Individual User(s)) ................................. 45
Call Override on Group Calls (by Calling Group) ................................................... 45
PTT Button Configuration and Function......................................................................... 45
Voice Commands........................................................................................................... 46
About Voice Commands......................................................................................... 46
Enabling Voice Commands .................................................................................... 47
Voice Command Activity Screen ............................................................................ 48
Supported Voice Commands.................................................................................. 49
Locating a Contact ........................................................................................... 49
Talking to a Contact, Group, or Default Callee ................................................ 50
4
Contents
Messaging a Contact, Group, or Default Callee............................................... 51
Managing Messages ........................................................................................ 54
French Canadian Voice Commands....................................................................... 56
Locate a Contact .............................................................................................. 56
Talking to a Contact, Group, or Default Callee ................................................ 57
Messaging a Contact or Group ........................................................................ 57
Managing Messages ........................................................................................ 57
Voice Command Error Conditions .......................................................................... 58
Contact Management..................................................................................................... 58
Single Contact ........................................................................................................ 58
Multiple Contacts .................................................................................................... 59
Favorites................................................................................................................. 61
Group Management ....................................................................................................... 61
Favorites Groups .................................................................................................... 63
Searching Contacts on the Device or Server................................................................. 63
Location Based Services ................................................................................................................. 64
Live Tracking Mode........................................................................................................ 64
Sending Location Information................................................................................. 64
Location Enable/Disable......................................................................................... 65
Viewing Location Information ................................................................................. 66
Viewing Live In-Call Location Information .............................................................. 67
Place a PTT Call from the Map..................................................................................... 69
Place an Ad hoc Call to One or More Contacts from the Map ....................................... 69
Create a Group from the Map ....................................................................................... 71
Map Options................................................................................................................... 71
Cluster Start Threshold........................................................................................... 71
Map Gestures ......................................................................................................... 72
Map Icons ............................................................................................................... 73
Indoor Location Service ................................................................................................. 73
Device Settings................................................................................................................................. 75
Introduction .................................................................................................................... 75
User Account Information............................................................................................... 75
Application Settings....................................................................................................... 76
General Settings..................................................................................................... 76
Notification Settings................................................................................................ 79
Default Sound Profile Settings................................................................................ 80
Headset Sound Profile Settings.............................................................................. 81
Voice Command Configuration Settings................................................................. 81
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Contents
FAQ & Troubleshooting ................................................................................................................... 83
Frequently Asked Questions.......................................................................................... 83
What devices does WFC PTT Pro for Android support?.................................. 83
What headsets does WFC PTT Pro support?.................................................. 84
Can Zebra PTT Express be enabled on devices where WFC PTT Pro is being in-
stalled?............................................................................................................. 86
When should the date and time on the device be verified? ............................. 86
Which Call Priority options are supported? ...................................................... 86
What language does WFC PTT Pro for Android support? ............................... 86
Troubleshooting ............................................................................................................. 87
6
About this Guide
This guide discusses WFC PTT Pro for Android features and operation. It assumes that WFC PTT Pro for
Android is already installed on the device. For installation and software activation assistance, refer to the
WFC PTT Pro Installation Guide.
NOTE: Screens and windows pictured in this guide are samples and can differ from actual screens.
Chapter Descriptions
Topics covered in this guide are as follows:
• Getting Started describes PTT Pro for Android.
• User Interface describes the user interface, which includes tabs for Map, Recent calls and messages,
Favorites, Contacts, and Groups.
• PTT Calling provides information on placing and managing barge calls, ad hoc calls, alert calls, and
group calls.
• Sending Messages provides information on text and image messaging.
• Location Based Services provides information on the multiple options available for location tracking and
mapping services.
• Options and Management provides information on voice commands, various operating options, and
contact and group management.
• Device Settings provides information on device settings such as application and sound settings and
account information.
• FAQ & Troubleshooting provides answers to frequently asked questions and solutions for
troubleshooting issues.
7
Notational Conventions
The following conventions are used in this document:
• Bold text is used to highlight the following:
• Key names on a keypad
• Button names on a screen.
• Bullets (•) indicate:
• Action items
• Lists of alternatives
• Lists of required steps that are not necessarily sequential
• Sequential lists (For example, those that describe step-by-step procedures.) appear as numbered lists.
Related Documents
• Zebra PTT Pro for Android Quick Start Guide - Discusses procedures for the most common tasks, in a
two-sided single page printable format.
About this Guide
• Zebra PTT Pro Installation Guide - Discusses the installation and activation of all WFC PTT Pro
applications.
• Zebra PTT Pro Management Portal Administrator Guide - Discusses the portal, which provides an
interface for administrators or technical representatives to manage an organization's WFC PTT Pro
accounts.
• Zebra PTT Pro Management Portal Customer Administrator Guide - Discusses the portal, which
provides an interface for customer administrators or technical representatives to manage an
organization's WFC PTT Pro accounts.
• Zebra PTT Pro for iOS Quick Start Guide - Discusses procedures for the most common tasks, in a
two-sided single page printable format.
• Zebra PTT Pro for iOS User Guide - Discusses WFC PTT Pro for iOS features and operation.
• Zebra PTT Pro Dispatch User Guide - Discusses WFC PTT Pro Dispatch features and operation.
For the latest version of this guide and all guides, go to: www.zebra.com/support
Service Information
If the user encounters a problem using the equipment, contact the facility's technical or systems support. If
there is a problem with the equipment, they will contact the Customer Support Center at:
zebra.com/support
When contacting support, please have the following information available:
.
.
• Serial number of the unit
• Model number or product name
• Software type and version number
Zebra responds to calls by e-mail, telephone or fax within the time limits set forth in service agreements.
If the problem cannot be solved by support, the user may need to return the equipment for servicing and
will be given specific directions. Zebra is not responsible for any damages incurred during shipment if the
approved shipping container is not used. Shipping the units improperly can possibly void the warranty.
8
About this Guide
If the equipment was purchased from a Zebra business partner, please contact that business partner for
support.
Revision History
Changes to the original guide are listed below:
Change Date Description
Rev A -01 May 2019 Initial Release.
Rev A -02 October 2019 Add screen shots for EC30.
Rev A -03 December 2019 Updated screen shots to reflect revised navigation drawer icons.
In “Talk to a Contact or Group” section, revised text from <username> to
<username or FirstName LastName>. (<FirstName LastName> is also
known as the Friendly Name.)
Rev A -04 March 2020 Updated to reflect new icons and list of supported languages.
Rev A -05 May 2020 Added Friendly Access Point and voice command information.
Rev A -06 September 2020 User interface enhancements, voice command features, notification bar
enhancements.
Rev A -07 November 2020 Landscape mode for tablets, voice command updates, new behavior for
PTT button.
Rev A -08 March 2021 Voice command updates and supported accessories.
9
Getting Started
The Zebra PTT Pro solution provides a reliable, full featured, instant communication service leveraging
3G, LTE, and WiFi networks that includes three core areas of operation:
• Push to Talk (PTT) Voice
• Secure Group Messaging (Text and Images)
• Location tracking and Mapping.
Zebra PTT Pro for Android includes support for the following device types:
• Consumer Smartphone devices
• Enterprise Mobile devices.
NOTE: PTT Express cannot be activated on a device where Zebra PTT Pro is being used. Contact the
system administrator for assistance.
Data Usage (Cellular Networks)
Zebra PTT Pro is a VoIP application that, for cellular network connections, requires a data plan. As
compared with other video and image communication applications, PTT Pro requires minimal data. It uses
a variable rate Voice CODEC technology so improved voice quality is delivered to users with better data
service. Zebra PTT Pro data can be estimated as follows, however, note that the results may vary:
Monthly system overhead:6MB
Active PTT talk time (when voice is broadcast on a PTT call):
• Smartphone connected via 3G: 6MB per hour
• Smartphone connected via 4G: 8MB per hour.
Group Types and Maximum List Sizes
Multiple types of groups exist, and each type has different characteristics related to members, call
originator, and so on. The following types of groups exist:
• Personal Groups (size limit 250): Created by a user and only visible from the creator's Group List.
Only the creator can initiate a call to a Personal Group.
• Member Groups (size limit 250): Visible in all member's Group Lists. Any member of the group can
initiate a call to the group.
• Enterprise Open Groups (size limit 250): Available for any user to join. The owner or manager of the
group may or may not be a participant in the group and there may be more than one Group Manager.
10
Getting Started
• Enterprise Closed Groups (size limit 250): Created by any user. Only the owner or manager can add
Members. The owner or manager of the group may or may not be a participant in the group and there
can be more than one Group Manager.
• Enterprise Dispatch Groups (size limit 250): These groups have definable time of day or day of week
shifts associated with them. The members of the group can change for each shift. The owner or
manager of the Group may or may not be a participant in the Group and there can be more than one
Group Manager. Users with a Dispatch Group in their Group List can call the group and to route it to
members of the group that are on shift at the time.
• Broadcast Groups (size limit 60,000): Broadcast Groups are used to deliver high priority messages.
Broadcast Group calls are high priority unicast voice messages. Broadcast messages are resent until
all messages are delivered. Only Primary or Secondary Administrators can create this group.
• Law Enforcement Surveillance Channel (size limit 250): Surveillance Channel Groups are used by
Law Enforcement personnel whose typical profile requires long calls that cannot be automatically
ended after brief periods of inactivity.
• Public Safety Unicast Channel (size limit 250): Provide a means for Public Safety agencies to
broadcast important audio feeds, such as NOAA Weather, Air Traffic Control, and any LMR network in
a monitor only mode.
• Adhoc Groups (size limit 250): Not pre-configured groups, but a selection of multiple contacts from the
Contact List. Highlight the Contacts and press the PTT button to establish a call.
NOTE: When an administrator uses WFC Profile Manager, the device can display friendly group names.
When this occurs, underscores in the group name are replaced with spaces and the first letter of each
word in the name is capitalized.
11
User Interface
Navigation of the Zebra PTT Pro user interface is performed using either the Tab Bar or the Navigation
Drawer.
The user interface includes the following tabs or drawer options, which can be accessed on most screens:
• Map: Displays the location of all active users if they have enabled location reporting.
• Recent: Displays call and message history, both made and received.
• Favorites: Displays a user-defined list of contacts and groups to speed access.
• Contacts: Displays a list of all contacts with a presence indicator for each.
• Groups: Displays a list of all groups with a presence indicator for each.
• Voice: Switches to the WFC Voice application if installed. Refer to the Workforce Connect Zebra PTT
Pro Management Portal Administrator Guide (Configure App Switcher User Setting) to configure this
tab.
The Contacts, Groups, Messages, and Recent tabs include context-sensitive menus invoked by
pressing and holding items within the tab.
For Android Open Source Project (AOSP) devices:
• The Map icon does not display (regardless of the Show Map on Client feature key setting in the
Management Portal).
For Google Mobile Services (GMS) devices:
• The Map icon displays as long as it is enabled through the Show Map on Client feature key setting in
the Management Portal with the up-to-date Google Play Service.
Note that after completing any activity, the user is returned to the default screen as specified in the Default
Tab View field on the Modify Feature Keys window in the Zebra PTT Pro Management Portal. The
default can be changed to Contacts, Groups, Messages, Map, or Recent Calls.
Navigation
The user interface makes it easy to navigate using the Tab Bar or the Navigation Drawer.
Navigate Using the Tab Bar
The Tab Bar is enabled by default. Tap an icon in the Tab Bar to display the corresponding screen.
12
Tab Icons
Table 1 Tab Icons
User Interface
Icon Description
Map (only available on devices with Google Mobile Services)
Recent (call and message history)
Favorites (user selected contacts and groups)
Contacts (place finger on the Contacts list and pull down to
refresh)
Groups (place finger on the Groups list and pull down to
refresh)
Navigation Drawer (switch views, Do Not Disturb, Settings)
Push To Talk (Tap to make a call)
Text, audio, or video message
Voice (Opens WFC Voice application if configured)
Search
13
User Interface
Figure 1 Contacts with Tab Bar Enabled
Hide the Tab Bar
Users who wish to use the Navigation Drawer can hide the Tab Bar from the Settings menu.
To hide the Tab Bar:
1. Tap the Navigation Drawer .
2. Select Settings > General.
3. Locate the Hide Tabs setting and tap to enable.
14
Figure 2 Tab Bar Hidden
User Interface
Navigate Using the Navigation Drawer
The Navigation Drawer can be used in addition to or instead of the Tab Bar.
Tap the Navigation Drawer and select an available option to display the corresponding screen.
15
User Interface
Figure 3 Navigation Drawer Options
Sample Screens
Figure 4 Contacts, Groups, and Recent Tabs
16
User Interface
Figure 5 Map, Favorite Contacts (Starred) and Message Compose Functions
Indicators
Presence is supported for individual contacts and groups. Group Presence indicates whether a group call
is available for Late Join. Contact Presence is used for individual contacts.
Contact Presence Indicators
Table 2 Contact Presence Indicators
Icon Description
Contact is available.
Contact is on a call.
Contact is in Do Not Disturb (DnD) mode.
Contact is in silent/vibrate mode.
Contact’s device is off or out of coverage area.
Contact’s device is signed out of Zebra PTT Pro.
17
Table 2 Contact Presence Indicators (Continued)
Icon Description
Contact is blocked.
Contact is not responding to Zebra PTT Pro communication.
Contact has location functionality enabled - press to see the
contact’s location on the map.
Group Presence Indicators
Table 3 Group Presence Indicators
Icon Description
Group is available.
Group is active in call.
User Interface
Group is blocked.
Notification Bar Indicators
Table 4 Notification Bar Indicators
Icon Description
Client is online.
Client is in DnD mode.
Client is offline.
New message is available.
Missed call.
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In Call Viewing Options
Once a Zebra PTT Pro call is established, the user can view a list of all call participants. The Sound Wave
icon indicates which call member is speaking. In order to access the map view, the user must have a GMS
device. In map view, location is updated in real time.
In Call List View
• All call participants appear in the list.
• indicates the speaking participant.
In Call Map View
• All call participants with location enabled appear on the map.
• A blue dot indicates the owner (self).
• Green pins indicated call participants.
• In call locations are updated every two seconds.
User Interface
Landscape Mode
Zebra PTT Pro supports landscape mode. Landscape mode provides a larger view when using Zebra
tablets for PTT.
The user must set the Allowed Screen Orientation setting to Landscape to enable the Landscape
orientation.
19
User Interface
Figure 6 Recent Screen in Landscape Mode
Figure 7 Contact Screen with Contact Selected and PTT Button
20
User Interface
Figure 8 Settings Screen in Landscape Mode
21
PTT Calling
This chapter provides information on placing and managing PTT calls, alert calls, and group calls.
On Zebra devices, the user can use the physical device PTT button or the on-screen button when placing
PTT calls. If the user has a Zebra Technologies headset accessory, the user can use the physical PTT
button on the headset and speak into the microphone.
The user can also use the physical device PTT button to reject an incoming PTT call. During a call with two
or more participants, a user in the call can end their participation using the physical device PTT button. The
user must double-click the physical device PTT button to reject a call or end their participation. The
double-click action is also supported on approved Zebra wired headsets.
1:1 PTT Calls
To make a 1:1 PTT call, select a single recipient from the Contacts list.
1. Tap the Contacts tab.
Figure 9 Select a Contact for a 1:1 PTT Call
22
Select the desired contact by tapping the name.
2.
Locate the contact by scrolling through the list of contacts, or perform a search by selecting the
magnifying glass icon. After selecting the magnifying glass icon, begin entering the contact name. As
each letter is entered, the relevant matches are displayed in the contact list. Keep entering until a match
is found. The contact search string is a “sticky” search, meaning that the letters entered remain in the
search field until cleared. Entering a string without a match will cause no contacts to be displayed. Clear
the search string to review all contacts.
3. Press and hold Push To Talk .
4. Upon hearing the grant tone, begin speaking.
5. Release Push To Talk when finished.
Ad Hoc PTT Calls
An ad hoc call is one made to multiple contacts or a temporary group, with a specific purpose in mind. Use
the ad hoc calling feature when a group containing the contacts needed for the call is not available.
To place an ad hoc PTT call:
PTT Calling
1. Tap the Contacts tab.
2. Select two or more (up to 250) recipients from the Contacts list.
Figure 10 Select Contacts for Ad Hoc PTT Call
3. Press and hold Push To Talk .
4. Upon hearing the grant tone, begin speaking.
5. Release Push To Talk when finished.
23
1:1 Alert Calls
Zebra PTT Pro supports 1:1 alert calls, used for non-critical communication by alerting the recipient rather
than barging in on a call. This allows the user to respond when they are available. Initiate alert calls from
the Contact list or the Map tab.
Alert Call from the Contacts Tab
To make an alert call:
1. Tap the Contacts tab.
2. Select the desired contact.
Locate the contact by scrolling through the list of contacts, or perform a search by selecting the
magnifying glass icon. After selecting the magnifying glass icon, begin entering the contact name. As
each letter is entered, the relevant matches are displayed in the contact list. Keep entering until a match
is found. The contact search string is a “sticky” search, meaning that the letters entered remain in the
search field until cleared. Entering a string without a match will cause no contacts to be displayed. Clear
the search string to review all contacts.
3. Press and hold the contact to open the secondary menu.
PTT Calling
Figure 11 Secondary Menu
4. Select Alert Call.
24
Figure 12 Contact Alert
PTT Calling
When the contact accepts, the user is placed in the call. To cancel the call while waiting for a response,
select Cancel Alert.
Alert Call from the Maps Tab
1. Tap the Map tab.
2. Tap the desired contact to display the contact’s name.
Figure 13 Contact Selected on Map
25
PTT Calling
Tap the contact’s name to display the contact data.
3.
Figure 14 Contact Data
.
4. Tap WFC PTT Pro Alert Call to initiate the call.
Figure 15 Alert Call
When the contact accepts, the user is placed in the call. To cancel the call while waiting for a response,
select Cancel Alert.
26
Non-Response on Alert Call
The user is notified when the contact is unavailable or cannot accept the call. The length of time the alert
call lasts before displaying this message is variable and depends on user settings.
Figure 16 Contact Not Responding
PTT Calling
If the contact does not answer the call, select Send Message to send a text message to the contact, or
Cancel to dismiss the message and end the call.
Responding to an Alert Call
1. When an incoming call alert is received, select Answer to accept the call or Ignore to reject the call.
2. After accepting the alert call, press the Push to Talk button to begin speaking and release when
finished.
Group PTT Calls
To place a group PTT call, tap the Groups tab and then select a group from the Group list.
1. Tap the Groups tab.
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