Zebra PTT Pro User Manual
Workforce Connect
Zebra PTT Pro Version 2
User Guide for iOS
MN-003845-01 EN Rev A
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Publication Date
August 27, 2020
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EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
4
Contents
About This Guide................................................................................................................................ 8
Introduction ...................................................................................................................... 8
Chapter Descriptions........................................................................................................ 8
Notational Conventions.................................................................................................... 8
Related Documents.......................................................................................................... 9
Service Information .......................................................................................................... 9
Getting Started.................................................................................................................................. 10
Data Usage (Cellular Networks)..................................................................................... 10
Group Types and Maximum List Sizes .......................................................................... 10
User Interface.................................................................................................................................... 12
Recent Screen ............................................................................................................... 12
Contacts Screen............................................................................................................ 14
Contact Screen Action Bar............................................................................................ 15
Map Screen.................................................................................................................... 16
Settings Screen.............................................................................................................. 17
Icons............................................................................................................................... 18
Call Management .............................................................................................................................. 19
1:1 PTT Calls ................................................................................................................. 19
Ad Hoc PTT Calls.......................................................................................................... 20
Place an Ad Hoc PTT Call from the Contact List.................................................... 20
Place an Ad Hoc PTT Call from the Map Screen ................................................... 20
Respond to a Call ................................................................................................... 21
Place a Group PTT Call.......................................................................................... 22
1:1 Alert Calls ............................................................................................................... 23
Place an Alert Call from the Contact List................................................................ 23
Place an Alert Call from the Map............................................................................ 24
5
Contents
Respond to an Alert Call......................................................................................... 24
Do Not Disturb (DnD) .................................................................................................... 24
Enable or Disable DnD ........................................................................................... 24
Block Calls ..................................................................................................................... 25
Re-Join .......................................................................................................................... 26
Talker Override/Preemption........................................................................................... 26
Call Override .................................................................................................................. 26
Call Override on 1:1 and Ad hoc Calls ................................................................... 26
Call Override on Group Calls (by Calling Individual User(s)) ................................. 26
Call Override on Group Calls (by Calling Group) ................................................... 27
Manage Calls and Messages......................................................................................... 27
Respond to Calls and Messages............................................................................ 27
Delete Calls or Messages....................................................................................... 27
Sending Messages ........................................................................................................................... 29
Send a Message to One or More Contact...................................................................... 29
Send a Message to a Group ......................................................................................... 31
Group Message Templates .................................................................................... 31
Message Notifications.................................................................................................... 31
View and Respond to Messages.................................................................................... 32
Delete Messages ........................................................................................................... 32
Contact Management ....................................................................................................................... 33
View Favorites, User, Groups, and All ........................................................................... 33
Add Contact to Favorites ........................................................................................ 33
Contact Actions.............................................................................................................. 35
Add and Search for a Contact ................................................................................ 35
Remove a Contact.................................................................................................. 35
Refresh Contact and Presence .............................................................................. 35
Add Default Callee.................................................................................................. 35
Group Management ....................................................................................................... 35
Add an Existing Group ..................................................................................... 36
Create a New Group ........................................................................................ 36
Remove a Group.............................................................................................. 36
Refresh Groups and Presence...................................................................................... 37
Location Based Services ................................................................................................................. 38
Send Location Information...................................................................................... 38
Display Location Information .................................................................................. 39
Viewing Location Information ................................................................................. 40
6
Contents
Device Settings................................................................................................................................. 41
Management Settings .................................................................................................... 41
Contacts Settings........................................................................................................... 41
Active Call Settings ........................................................................................................ 42
Notifications Settings...................................................................................................... 43
Debug Log Files............................................................................................................ 44
Sign Out ......................................................................................................................... 44
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About This Guide
Introduction
This guide discusses Zebra PTT Pro for iOS features and operation. It assumes that Zebra PTT Pro for
iOS is already installed on your device. If you need assistance in installing and activating the software, see
the Zebra PTT Pro Installation Guide
NOTE: Screens, icons, and options may differ on each device. Those in this guide are samples and can
differ from actual screens.
Chapter Descriptions
Screens, icons, and options may differ on each device. Those in this guide are samples and can differ from
actual screens.
Topics covered in this guide are as follows:
• Getting Started describes PTT Pro for iOS.
• User Interface describes the user interface, which includes screens for Recent, Contacts, Map, and
Settings.
.
• Call Management provides information on placing and managing barge calls, ad hoc calls, alert calls,
and group calls.
• Sending Messages provides information on text and image messaging.
• Contact Management provides information on managing contacts and groups.
• Location Based Services provides information on the multiple options available for location tracking and
mapping services.
• Device Settings provides information on device settings such as application and sound settings and
account information.
Notational Conventions
The following conventions are used in this document:
•
Italics
are used to highlight the following:
• Chapters and sections in this and related documents
• Dialog box, window and screen names
• Drop-down list and list box names
• Check box and radio button names
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• Bold text is used to highlight the following:
• Key names on a keypad
• Button names on a screen.
• Bullets (•) indicate:
• Action items
• Lists of alternatives
• Lists of required steps that are not necessarily sequential
• Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.
Related Documents
• Zebra PTT Pro for iOS Quick Start Guide - Discusses procedures for the most common tasks, in a
two-sided single page printable format.
• Zebra PTT Pro Installation Guide - Discusses the installation and activation of all Zebra PTT Pro
applications.
• Zebra PTT Pro Management Portal Administrator Guide - Discusses the portal, which provides an
interface for administrators or technical representatives to manage an organization's Zebra PTT Pro
accounts.
About This Guide
• Zebra PTT Pro Management Portal Customer Administrator Guide - Discusses the portal, which
provides an interface for customer administrators or technical representatives to manage an
organization's Zebra PTT Pro accounts.
For the latest version of this document and all related documents, or to contact the Customer Support
Center, go to: www.zebra.com/support.
Service Information
If you have a problem using the equipment, contact your facility's technical or systems support. If there is a
problem with the equipment, they will contact the Customer Support Center at: www.zebra.com/support.
When contacting support, please have the following information available:
• Serial number of the unit
• Model number or product name
• Software type and version number
Zebra responds to calls by e-mail, telephone or fax within the time limits set forth in service agreements.
If your problem cannot be solved by support, you may need to return your equipment for servicing and will
be given specific directions. Zebra is not responsible for any damages incurred during shipment if the
approved shipping container is not used. Shipping the units improperly can possibly void the warranty.
If you purchased your business product from a Zebra business partner, please contact that business
partner for support.
9
Getting Started
The Zebra PTT Pro solution provides a reliable full featured, instant communication service leveraging 3G,
LTE, and WiFi networks that includes three core areas of operation:
• Push to Talk (PTT) Voice
• Secure Group Messaging (text and images)
• Location tracking and mapping.
Zebra PTT Pro for iOS supports the following:
• iOS 8.0 or later
• iPhone and iPod Touch.
Data Usage (Cellular Networks)
Zebra PTT Pro is a VoIP application that, for cellular connections, requires a data plan. As compared with
other video and image communication applications, Zebra PTT Pro requires minimal data. It uses a
variable rate Voice CODEC technology so improved voice quality is delivered to users with better data
service. Zebra PTT Pro data can be estimated as follows, but note that the results may vary:
Monthly system overhead: 6 MB
Active PTT talk time (when voice is broadcast on a PTT call):
• Smartphone connected via 3G: 6 MB per hour
• Smartphone connected via 4G: 8 MB per hour
Group Types and Maximum List Sizes
Multiple types of groups exist, and each type has different characteristics related to members, call
originator, and so on. The following types of groups exist:
• Personal Groups (size limit 250): Created by a user and only visible from the creator's Group List.
Only the creator can initiate a call to a Personal Group.
• Member Groups (size limit 250): Visible in all member's Group Lists. Any member of the group can
initiate a call to the group.
• Enterprise Open Groups (size limit 250): Available for any user to join. The owner/manager of the
group may or may not be a participant in the group and there may be more than one Group Manager.
• Enterprise Closed Groups (size limit 250): Created by any user. Only the owner/manager can add
Members. The owner/manager of the group may or may not be a participant in the group and there can
be more than one Group Manager.
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Getting Started
• Enterprise Dispatch Groups (size limit 250): These groups have definable time of day/day of week
shifts associated with them. The members of the group can change for each shift. The owner/manager
of the Group may or may not be a participant in the Group and there can be more than one Group
Manager. Users with a Dispatch Group in their Group List can call the group and to route it to members
of the group that are on shift at the time.
• Broadcast Groups (size limit 60,000): Broadcast Groups are used to deliver high priority messages.
Broadcast Group calls are high priority unicast voice messages. Broadcast messages will re-try until all
messages have been delivered. This group can only be created by Primary or Secondary
Administrators.
• Law Enforcement Surveillance Channel (size limit 250): Surveillance Channel Groups are used by
Law Enforcement personnel whose typical profile requires long calls that cannot be automatically
ended after brief periods of inactivity.
• Public Safety Unicast Channel (size limit 250): Provide a means for Public Safety agencies to
broadcast important audio feeds, such as NOAA Weather, Air Traffic Control, and any LMR network in
a monitor only mode.
• Adhoc Groups (size limit 250): Not pre-configured groups, but a selection of multiple contacts from the
Contact List. Highlight the Contacts and press the PTT button to establish a call.
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User Interface
Navigation of the Zebra PTT Pro user interface is performed using a Tab Bar:
• Recent: Displays call and message history, both made and received.
• Contacts: Displays a list of all contacts and groups with a presence indicator for each, as well as a
user-defined list of contacts and groups.
• Map: Displays the location of all active users if they have enabled location reporting.
• Settings: Displays device settings such as application and sound settings and account information.
The Contacts, and Recent tabs include context-sensitive menus invoked by pressing and holding items
within the tab.
Note that after completing any activity, the user is returned to the screen as specified in the Default Tab
View field in the Management section in the Settings screen. The default can be changed to Recent,
Contacts, Map, or Server Driven.
Recent Screen
The Recent screen lists message and call history.
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Figure 1 Recent Screen
User Interface
1
2
3
6
7
8
9
4
5
Callout Description
1 Filter messages and calls by contact or message content.
2 Switch between Missed, Incoming, Outgoing, and All messages and calls.
3 Example of a missed call.
4 Tap to view Contacts and Groups.
5 Recent displays call and message logs. Blue icon indicates that this is the active screen.
6 Delete selected message or call log.
7 Mark all unread messages as read.
8 Example of an outgoing call.
9 Example of an outgoing message.
10 Tap to open Map.
11 Tap to open Settings.
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Contacts Screen
The Contacts screen provides access to Favorites, User, and Groups. Use the Contacts screen to initiate
messages or calls and view a contact’s presence.
Figure 2 Contacts Screen
User Interface
1
2
3
4
5
6
7
8
Callout Description
1 Filters contacts on the device.
2 Switch between Favorites, User, Groups, or All contacts.
3 Contacts includes Favorites, User, Groups, and All. Blue icon indicates this is the
active screen.
4 Tap Recent to view call and message logs.
5 Activates Do Not Disturb (DnD).
6 Tap to add contact to Favorites.
7 Tap to open Map.
8 Tap to open Settings.
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