Zebra P420 User Manual

Card

Printer

Solutions

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

P420 Plastic Card Printer

Welcome to your new

P420 User's Manual

User's Manual No. 980292-001

Rev. B

© 2003 ZIH Corp

Card

Printer

Solutions

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

P420 Plastic Card Printer

FOREWORD

This manual contains installation and operation information for the Zebra P420 by Zebra Technologies Corporation.

RETURN MATERIALS AUTHORIZATION

Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of-warranty repair, contact Repair Administration for a Return

Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below:

For USA, and Latin America

Zebra Technologies Corporation

Card Imaging Division

1001 Flynn Road

Camarillo, CA. 93012-8706. USA

Phone: [phone]

Fax: [phone]

Toll Free in US: [phone]

For Europe, Asia and Pacific:

Zebra Technologies France

Card Imaging Division

Zone Industrielle, Rue d’Amsterdam 44370 Varades, France

phone: [phone] Fax: [phone]

COPYRIGHT NOTICE

This document contains information proprietary to Zebra Technologies Corporation.

This document and the information contained within is copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra. While every effort has been been made to keep the information contained within current and accurate as of the date of publication, no guarante is given or implied that the document is error-free or that it is accurate with regard to any specification. Zebra reserves the right to make changes, for the purpose of product improvement, at any time.

TRADEMARKS

P420 is a service mark and Zebra is a registered trademark of Zebra Technologies Corporation. Windows and MS-DOS are registered trademarks of Microsoft Corp. All other marks are trademarks or registered trademarks of their respective holders.

Card

Printer

Solutions

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

P420 Plastic Card Printer

PRODUCT WARRANTY STATEMENT

Printers

All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12) months from the purchase date.

Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.

Note: Products returned must be packaged in the original or comparable packing and shipping container. In the event equipment is not so packaged, or if shipping damage is evident, it will not be accepted for service under warranty. Surface transportation charges for return to customers in the continental United States is paid by Zebra. Otherwise, Zebra pays CPT (carriage paid to) nearest airport, customer pays customers, duties, taxes, and freight from airport to destination. If Zebra determines that the product returned for warranty service or replacement is not defective as herein defined, the customer will pay all handling and transportation costs.

Printheads

Since printhead wear is part of normal operation, the original printhead is covered by a twelve (12) month warranty. Warranty period begins on purchase date.

To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are not required to purchase Zebra supplies (media and/or ribbons) for warranty qualification. However, if it is determined that the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Zebra’s labor and material charges required to repair the defect. The warranty becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in the User’s Guide has causes defect in the thermal printhead for which a warranty claim is made.

Spare Parts

All parts, maintenance kits, options kits, and accessories are warranted to be free of defects in material and workmanship for 90 days (except where otherwise denoted) from date of purchase. This warranty become void if the item is modified, improperly installed or used, or damaged by accident or neglect.

Card

Printer

Solutions

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

P420 Plastic Card Printer

DECLARATIONS OF CONFORMITY

	European Council Directive		Compliance to Standards
	89/336/EEC	EMC Directive	EN 55022-B	RF Emissions
				control
	modified by
				Immunity to
	92/31/EEC and	EMC Directive	EN 500082-1,1992
				Electromagnetic
	93/68/EEC
				Disturbances
	73/23/EEC modified	Low voltage	EN 60950	Product safety
	by 93/68/EEC	Directive

Model: P420 conforms to the following specification:

FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class B digital device

Supplemental Information:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference , and

(2) this device must accept any interference received, including interference that may cause undesired operation.

Note:

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfull interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmfull interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmfull interference in which case the user will be required to correct the interference at his own expense.

INDUSTRY CANADA NOTICE

This device complies with Industry Canada ICS-003 class A requirements.

Cet équipement est conforme à l’ICS-003 class A de la Norme Industrielle Canadienne.

Card

Printer

Solutions

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

P420 Plastic Card Printer

INTRODUCTION

Thank you for choosing the Zebra P420 Plastic Card Printer.

These printers produce cards ideal for personalized identification, access control, visitor, membership, promotion and luggage card, badges and tags.

This manual guides you to an efficient start up and operation of your new Card Printer.

P420 PRINTER MODELS

The Zebra Product Number tells a story:

Here is a quick review of the Zebra Card Printer Series numbering and lettering system to help you.

The P420 Plastic Card Printer employs Dye Sublimination and Resin Thermal Transfer Technologies. Model numbers include identifiers that specify options are shown using the following lettering conventions:

P420 - XXXXX-XXX

Smart card :

O = No

E = Yes

Magnetic encoder:

O = No

M = Yes

Magnetic encoder option:

O = No

1 = Stripe Down HICO

2 = Stripe Down LOCO

3 = Stripe Up HICO

4 = Stripe Up LOCO

Memory :

O = Standard

Interface :

P = Parallel (Centronics 36 broches)

U = USB + Centronic Parallel

Software :

O = Demo software

Languages :

D = Drivers & Documentation CD’s

Power cord:

O = None

I = 120 VAC - 220 VAC

U = UK

Card

Printer

Solutions

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

P420 Plastic Card Printer

ICONS Throughout this manual, different icons highlight important information, as follows:

Important general information.

Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment damage or personal injury.

Electrical hazard, such as an exposed voltage point, capable of causing electrical shock and personal injury.

An area where electrostatic discharge (ESD) can cause component damage. Use a grounding wrist band.

Elevated temperature hazard, capable of producing a burn.

Keep Card Printer clean by minimizing cover open time.

Card

Printer

Solutions

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

P420 Plastic Card Printer

Table of contents

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .			1
1	1 • 1	Unpacking your card printer . . . . . . . . . . . . . . . . . . . . . . . . . .	1
	1 • 2	Indicators and control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3
	1 • 3	Printer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	4

OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .			5
2	2 • 1	Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5
	2 • 2	Loading ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	6
	2 • 3	Loading cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	8
		A - Card Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	8
		B- Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . .	9
		C - Card Thickness Control Lever . . . . . . . . . . . . . . . . . . . . . . .	10
		D - Card Output Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
	2 • 4	Reject Card Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	11
	2 • 5 Feeding one card at a time . . . . . . . . . . . . . . . . . . . . . . . . . . . .		13
	2 • 6	Printing a test card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
	2 • 7	Printer menu information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	15

PRINTING A SAMPLE CARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		18
3	A - Install Driver on windows 95/98 . . . . . . . . . . . . . . . . . . . . .	19
	B- Install Driver on windows NT4.0 . . . . . . . . . . . . . . . . . . . . .	20
	C - Set Printer Driver Options . . . . . . . . . . . . . . . . . . . . . . . . . .	20
	D - Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21

CLEANING		. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
4	4 • 1	Cleaning system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
	4 • 2	Cleaning the print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
	4 • 3	Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
5			27
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
	5 • 1	Interpreting LCD Display messages . . . . . . . . . . . . . . . . . . . .	27
	5 • 2	Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	30
6TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .			33

Card

Printer

Solutions

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

P420 Plastic Card Printer

APPENDIX A - MAGNETIC CARD STRIPE ENCODER . . . . . . . . . . .	37
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
A - Media Loading Orientation . . . . . . . . . . . . . . . . . . . . . . . . .	38
B- Magnetic Encoder Cleaning . . . . . . . . . . . . . . . . . . . . . . . .	38
APPENDIX B - SMART CARD CONTACT STATION . . . . . . . . . . . .	40
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	40
A - Media Loading Orientation . . . . . . . . . . . . . . . . . . . . . . . . .	41
B- Magnetic Encoder Cleaning . . . . . . . . . . . . . . . . . . . . . . . .	41
APPENDIX C - ACCESSORIES AND SUPPLIES . . . . . . . . . . . . . . . .	42
Ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	42
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	43
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	44

Card

Printer

Solutions

P420 Plastic Card Printer

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

GETTING STARTED

1•1 Unpacking your card printer

Your P420 printer ships in a carton and protective anti-static bag. Keep all packing material in case you need to move or re-ship the printer.

While unpacking, inspect the carton to ensure that no damage occurred during shipping.

Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer.

Card

Printer

Solutions

P420 Plastic Card Printer

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

In addition to user documentation, make sure the following items are included with your P420 printer:

CLEANING KIT

CARD OUTPUT HOPPER

POWER CABLE

CLEANING CARTRIDGE

PRINTER DRIVER DISK (floppy or/and CD)

Centronic Parrallel

If any items are missing, please contact your dealer.

To reorder, please refer to Appendix C of this manual.

Card

Printer

Solutions

P420 Plastic Card Printer

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

1•2 Indicators and Control

Your P720 printer has an LCD Display, two LED’s and two Panel Buttons.

LCD Display

Clear Button “Select”

Menu Button “Next”

Alert LED

Power LED

L C D

The 16 character LCD Display is used for:

Display:

• Showing the printer’s current status

• Providing operator and service messages (chapter 5)

The two LEDs are used for:

LEDs:

• Green: Power LED

• Amber: Alert LED (with Beeper)

This Alert LED is on when an error condition exists.

The Beeper will sound three alert "Beeps" and the LCD

Display will show the associated error message.

Panel

The Menu Button (left) is a push button used for:

Buttons:

• Bringing printer into Menu Mode when pressed with the

printer showing READY on the LCD Display.

• Using in Menu Mode to scroll through Menu Options.

The Clear Button (right) is a push button used for:

•Clearing an error status (when LCD Display shows an error and Alert LED is on).

•Invoking automatic retry of the operation which gave the error.

•Selecting a Menu Option when in Menu Mode.

Note: The buttons beep when pressed.

Card

Printer

Solutions

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

P420 Plastic Card Printer

1•3 Printer Installation

The following will guide you through the installation of your P420 printer.

CAUTION: Limit AC power supplied to the P420 Printer to 110 - 230 V AC, 60 - 50 Hz for an associated 680 mA - 310 mA. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result. The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults.

1.·Place the printer in a location that allows easy access to all sides. The printer should never be operated while resting on its side or upside down.

2.·Place the printer's power swith in the OFF (0) position.

3.·Insert the power cable to the printer power socket and attach to grounded electrical socket of the proper voltage and type.

4.·Attach interface cable to printer and computer and then secure.

5.·Switch power on.

CAUTION: Intermittent or unpredictable operation may occur from unsecured connectors. If damaged, the power cable must be replaced by an exact equivalent.

Use only Parallel Cable under 3 Meters in length.

Card

Printer

Solutions

P420 Plastic Card Printer

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

OPERATION

2•1 Printer Features

The following shows the features found on your P420 Printer:

1	9
	8
2	7
3	5
A	6
4
	B

STANDARD FEATURES		OPTIONAL FEATURES
1.	Print Head	A. Magnetic Encoding Station
2.	Print Head Unlock Lever	B. Smart Card Contact Station

3.Manual Holder

4.Card Output Hopper

5.Card Cleaning Cartridge

6.Rejected Card Box

7.LCD Display & 2 Panel Buttons

8.Card Feeder + cover

9.Card Thickness Control Lever

PLEASE NOTE: Any blue items inside the printer can be operated by the user.

Card

Printer

Solutions

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

P420 Plastic Card Printer

2•2 Loading Ribbons

The P420 Printer requires approved ribbons (see Appendix C). The Resin Thermal Transfer and Dye Sublimation ribbons and Lamination are specifically designed for your P420 Printer.

DO NOT TOUCH the print head or the electronic components on the print head carriage. Discharges of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage the print head and other electronic components used in the device.

1.·Remove ribbon from packaging.

2.· With printer power ON and READY status, open cover and press down on the Print Head

Unlock Lever to open the print head carriage. The print head carriage will pop open.

Continued on next page .......

Card

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Solutions

P420 Plastic Card Printer

General information

SUPPLY SPINDLE

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

3. Load ribbon onto the supply spindle (under print head carriage) and empty core (with tape attached) onto the take-up spindle. Make sure the ribbon comes off of the top of the supply spindle and feeds to the top of the take-up spindle.

	TAKE-UP SPINDLE
Specifications	`CLICK'
Appendix A	4. Push down on the Print Head Lock Lever until an
	audible 'click' signals the locked-down position.
Appendix B
Appendix C	5. Close Cover.

The card flipper will not operate and an error will be indicated if you try to flip a card when the cover is open.

Card

Printer

Solutions

P420 Plastic Card Printer

General information

Getting started

Operation

Printing a card

Cleaning

Troubleshooting

Specifications

Appendix A

Appendix B

Appendix C

2•3 Loading Cards

To help you load, print, and collect cards, the P420 has the following items:

A - CARD FEEDER

This items is used for loading cards.

1.· Open Card Feeder Cover by putting your fingers on both sides and rotating the cover in a clockwise direction to the open position.

2.·Install cards into Feeder* as shown.

3.·Close Card Feeder Cover.

DO NOT bend cards or touch print surfaces as this can reduce print quality. The surface of the cards must remain clean and dust free. Always store cards in an enclosed container. Ideally, use cards as soon as possible. If cards stick together, carefully shuffle them.

* See Chapter 6, Technical Specifications, for card requirements and capacities.