Zebra P400, P300 User Guide

User’s Guide

P300 and P400

User’s Manual No. 980224-001 Rev. C

 1999 Eltron International Inc.

FOREWORD

This manual contains installation and operation information for the Privilege Series card printers
manufactured by Eltron International Incorporated, Simi Valley, California.

RETURN MATERIALS AUTHORIZATION

Before returninganyequipmentto Eltron for in-warranty or out-of-warranty repair, contact Repair
Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the
original packing material and mark the RMA number clearly on the outside. Ship the equipment,
freight prepaid, to the address listed below:

Eltron Repair Administration

1001 Flynn Road

Camarillo, CA. 93021-8706. USA

Phone: [phone]

FAX: [phone]

Label Printers: Card Printers:

Eltron International, Northern Europe Eltron International, Southern Europe

Unit 2, Rose Kiln Lane Zone Indutrielle, Rue d'Amsterdam

Reading, Berkshire, RG2 OHP England 44370 Varades, France

Phone: [phone] Phone: [phone]

FAX: [phone] FAX: [phone]

COPYRIGHT NOTICE

This document contains information proprietary to Eltron International Incorporated. This docu
ment and the information containedwithinis copyrighted by Eltron International Incorporated and
may not be duplicated in full or in part by any person without written approval from Eltron. While
every effort has been made to keep the information contained within current and accurate as of the
date of publication, no guarantee is given or implied that the document is error-free or that it is ac
curate with regard to anyspecification. Eltron reserves the right tomake changes,for the purpose of
product improvement, at any time.

TRADEMARKS

Privilege, Privilege P300 and Privilege P400 are service marks. Privilege Card is a trademark of
Privilege Card, S. A., a subsidiary of Eltron International Incorporated and Eltron is a trademark of
Eltron International Incorporated. Windows and MS-DOS are registered trademarks of Microsoft
Corp. All other marks are trademarks or registered trademarks of their respective holders.

980224-001 Rev.C iii

-

-

WARRANTY INFORMATION

We Need To Hear From You!

To Establish Your Warranty Period And Provide Access To Technical Support,

Send Us Your Product Registration Card Today!

Eltron warrants the mechanism, control electronics and power supply, under normal use and serv
ice, to be free fromdefects in material and workmanship for a period oftwelve (12) months from the
date of purchase by the end user. Eltron warrants the print head, under normal use and service, to
be free from defects in material and workmanship for a period of twelve (12) months or 100,000
passes (whichever occurs first) from the date of purchase by the end user. Proof of purchase or
product registration is required. If proof of purchase or product registration cannot be established,
shipment date to the originalbuyer (dealeror distributor) will be usedto establish the warranty peri
od.

Failure to exercise caution to protect the equipment from electrostatic discharge damage, adverse
temperature and humidity conditions or physical abuse may void the warranty. Failure to use only
Eltron approved media may void the warranty. Eltron will, at it’s option, repair or replace the
equipment or any parts which are determined to be defective within this warranty period, and
which are returned to Eltron F.O.B. factory of origin.

The warranty set forth above is exclusive and no other warranty, whether written or oral, is ex­pressed or implied. Eltron specifically disclaims the implied warranties of merchantability and fit­ness for a particular purpose.

FCC NOTICE:

This equipment has been tested and found to comply with the limits of a Class A digital device, pur­suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates,uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference toradio communications. How
ever, there is no guarantee that interference will not occur in a particular installation. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.

-

-

-

INDUSTRY CANADA NOTICE:

This device complies with Industry Canada ICS-003 class A requirements.

Cet equipement est conforme a l’ICS-003 classe A de la norm Industrielle Canadian

iv 980224-001 Rev.C

Icon Descriptions

Indicates a mechanical hazard, such as one associ
ated with moving parts, capable of resulting in
equipment damage or personal injury.

Indicates an electrical hazard, such as an exposed
voltage point, capable of causing electrical shock
and personal injury if touched.

Indicates information of particular interest that re
quires consideration in the associated context.

Indicates a part that can operate at an elevated tem­perature capable of causing pain or a burn if
touched.

Indicates an area where an electrostatic discharge
(ESD) can cause component damage.Use a ground­ing wrist band.

Indicates that fiber deposits from fibrous cleaning
materials (e.g., cotton swabs) can reduce print qual­ity.

-

-

Indicates that exposure to dust and other airborne
particles can contaminate the printer and reduce
print quality.

Indicates that except for ribbon loading and mainte
nance, the cover must remain closed.

Indicates that users should not (and need not) twist
the Take Up spindle to remove ribbon slack. Slack
take up occurs automatically when the panel button
is pressed.

980224-001 Rev.C v

-

ELTRON INTERNATIONAL, INC.

declares that the

déclare que le

bescheinigt, daß das Gerät

declara que el

dichiara che

P300 Card Printer
P400 Card Printer

is in conformance with the requirements of the European Council Directives listed below:

est conforme aux spécifications des directives de l'Union Européenne ci-dessous:

der nachstehend angeführten Direktiven des Europäischen Rats:

cumple

con los requisitos de las Directivas del Consejo Europeo, según la lista siguiente:

è conforme alle specifiche delle sequenti direttive dell’Unione Europea:

89/336/EEC EMC Directive
92/31/EE EMC Directive
73/23/EEC Low Voltage Directive

On the approximation of the lawsof Member States relating to Electromagnetic Compatibility and Product Safety.

Basées sur la législation des Etats membres relative à la compatibilité électromagnétique et à la sécurité des produits.

ber die Annäherung der Gesetze der Mitgliedsstaaten in bezug auf elektromagnetische Verträglichkeit und

Ü

Basado en

la aproximación de las leyes de los Países Miembros respecto a la Compatibilidad electromagnética

Basate sulla legislazione degli stati membri relativa alla compatibilitá elettromagnetica e alla securezza dei prodotti.

This declaration is based upon compliance of the product to the following standards:

Cette déclaration repose sur la conformité du produit aux normes suivantes:

Diese Erklärung basiert darauf, daß das Produkt den folgenden Normen entspricht:

Esta declaración se basa en el cumplimiento del producto con las siguientes normas:

Questa dichiarazione si basa sulla conformitá del prodotto alle norme sequenti:

Produktsicherheit entspricht.

y las Medidas de seguridad relativas al producto.

EN 55022-B, CISPR 22RF Emissions Control
EN 500082-1 IEC 801Immunity to Electromagnetic Dicturbances
EN 60950 IEC 950 Product Safety

Hugh Gagnier, President
ELTRON INTERNATIONAL, Inc.
41 Moreland Road
Simi Valley, CA 93065-1692 U.S.A.

vi 980224-001 Rev.C

Table of Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Unpacking Your Privilege Card Printer. . . . . . . . . . . . . 4

Check List . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Removing the Printer Case. . . . . . . . . . . . . . . . . . . 13

Memory Board Installation. . . . . . . . . . . . . . . . . . . 15

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Controls & Indicators . . . . . . . . . . . . . . . . . . . . . 17

Ribbon Preparation . . . . . . . . . . . . . . . . . . . . . . 19

Ribbon Loading . . . . . . . . . . . . . . . . . . . . . . . . 20

Handling the Media . . . . . . . . . . . . . . . . . . . . . . 23

Card Gate Adjustment . . . . . . . . . . . . . . . . . . . . . 24

Printer Access andUsage . . . . . . . . . . . . . . . . . . . . 28

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Physical Printing Process. . . . . . . . . . . . . . . . . . . . 31

Cleaning The Printer. . . . . . . . . . . . . . . . . . . . . . 33

Cleaning Stationary Card Path Items . . . . . . . . . . . . . 36

Cleaning the Card-Feed Roller. . . . . . . . . . . . . . . . . 37

Cleaning the Upper and Lower Cleaning Rollers. . . . . . . . 38

Print Head Cleaning . . . . . . . . . . . . . . . . . . . . . . 39

Cleaning the Transport and Platen Rollers . . . . . . . . . . . 41

Magnetic Card Stripe Encoder . . . . . . . . . . . . . . . . 45

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Media Loading Orientation . . . . . . . . . . . . . . . . . . 46

Ensuring Data Reliability . . . . . . . . . . . . . . . . . . . 46

Command Conventions . . . . . . . . . . . . . . . . . . . . 46

Setting Coercivity . . . . . . . . . . . . . . . . . . . . . . . 47

Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

When to Clean the Encoder . . . . . . . . . . . . . . . . . . 49

Cleaning the Encoder . . . . . . . . . . . . . . . . . . . . . 49

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Smart Card Contact Station . . . . . . . . . . . . . . . . . 51

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Media Loading Orientation . . . . . . . . . . . . . . . . . . 52

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Smart Card Chip Interface . . . . . . . . . . . . . . . . . . . 53

Media Jams . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Appendix A Trouble Shooting . . . . . . . . . . . . . . . . 55

980224-001 Rev.C vii

Other Support Resources . . . . . . . . . . . . . . . . . . . 58

Parallel Interface Cable Wiring . . . . . . . . . . . . . . . . . 59

Serial Interface Cable Wiring. . . . . . . . . . . . . . . . . . 60

Supported Card Media and Ribbon . . . . . . . . . . . . . . 61

Printer Features and Options . . . . . . . . . . . . . . . 63

Appendix B Supplies and Accessories . . . . . . . . . . . . 67

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Appendix C Windows Card Printer Driver . . . . . . . . . . 71

Using The Windows Driver . . . . . . . . . . . . . . . . . . 74

Printer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . 75

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Printer Control . . . . . . . . . . . . . . . . . . . . . . . . . 81

Memory Options . . . . . . . . . . . . . . . . . . . . . . . . 82

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

viii 980224-001 Rev.C

1

Getting Started

Eltron

Privilege Card

Printers

This section contains information on the instal­lation of Eltron PrivilegeSeries of card printers.

Introduction The Eltron Privilege Series of card printers are

a low cost, high quality printer family specifi
cally designed for printing and encoding of
credit card style plastic cards. The Privilege Se
ries card printers are ideal for personalized
identification, access control, visitor, member
ship, promotion and luggage card, badges and
tags.

-

-

-

980224-001 Rev. C 1

Getting Started

Features

300 dots-per-inch print resolution for crisp,

•

clear printing.

Color models use high resolution dye

•

sublimation technology for photo quality
imaging.

Monochrome models use thermal transfer

•

technology.

Over 8 resident bar-code formats and 2

•

printer-resident fonts.

• A 3-Track Magnetic Encoder option that
writes and then read-verifies data. Either
high- or low-coercivity magnetic stripes may
be recorded.

• Magnetic encoder models support printing
and encoding of cardsin a single print cycle.

• Windows™ design and print user software
for both monochrome and color printer
models.

• Windows™ printer control driver that sup­ports True Type fonts is included for color
printer models and monochrome models
with parallel interfaces.

• Compact size in a stylish enclosure.

•

Prints on plain or preprinted plastic materi

-

als of various thickness.

•

A Smart Card Programmer contact station
for programming ISO 7816 contact cards.

•

P400 models allow duplex (dual-sided)
printing in a single print cycle.

2

980224-001 Rev. C

Getting Started

P500 and P600 printers are designed to oper
ate in industrial settings. Residential users may
experience TV and/or radio interference. If this
occurs, users must take the corrective steps.

Models All printers have parallel printer ports. Printers

may be ordered in any of the following stan
dard configurations:

Model Description Option

P300CF
P300CML Low Coercivity Magnetic Encoder
P300CMH High Coercivity Magnetic Encoder

Color Dye

Sublimation

P300CE Smart Card Contact Station
P300FML Plus
P300FMH Plus High Coercivity Magnetic Encoder
P300F Plus Parallel Port

Monochrome

Thermal

Transfer

P400CF

Color Dye

P400CML Low Coercivity Magnetic Encoder
P400CMH High Coercivity Magnetic Encoder

Sublimation

with

Duplexer

P400CE Smart Card Contact Station
Note: Printers operated from 120-volt power initially default to High

Coercivity; printers operated from 240-volt power default to Low Co
ercivity. Users can change the default through use or the &C com­mand. See Section 4.

None - Basic Printer Only

Low Coercivity Magnetic Encoder

None - Basic Duplex Printer Only

-

-

-

Options The following options are available:

•

Extended Memory Board- Allows storage of
entire bit map for card.

•

Serial interface suitable for Macintosh™-,
Unix-, and IBM

•

Top-of-Card Magnetic Encoding

980224-001 Rev. C 3

®

-compatible hosts.

Getting Started

Foam End

Cushons

Printer in

Shipping Bag

Loose Equipment Box:

Printer Cable
Manuals
Card Weight
Software

Accessory Eltron offers a TWAIN-compatible video cap

Unpacking Your

Privilege Card

Printer

Unpacking Your

Privilege Card

Printer

ture system consisting of a video capture card
and video camera. This comprises an ideal
setup for including photos on cards.

Printers ship in cartons and protective bags.
Keep all packing material in case the need to
move or reship the printer becomes necessary.
Avoid touching the electrical connectors topre
vent electrostatic discharge damage while set
ting up the printer.

Foam End

Cushons

-

-

-

Printer in

Shipping Bag

Loose Equipment Box:

Printer Cable
Manuals
Card Weight
Software

4

980224-001 Rev. C

Getting Started

Check List Your Privilege Card Printer kit contains the

Printer (Check for

proper Configura-

tion):

The discharge of electrostatic energy that accu
mulates on the surface of the human body or
other surfaces can damage or destroy the
print head or other electronic components
used in this device.

When unpacking the Privilege card printer
(and card media), be aware that a clean and
nearly dust free environment is required for
proper operation and storage. The print quality
can be effected by dust, body oils and acids
(i.e., finger prints) and exposure to other for­eign materials during unpacking or handling of
the printer and media.

items listed below:

-

P300

P400

Interface Cable

980224-001 Rev. C 5

Getting Started

Power Cord

Card Feeder Weight

Manuals:

Printer User’s Guide

WindCard™ Software

•

Windows Drivers

6

Software:

WindCard

If any items are missing, contact your dealer for
replacement parts.

Card media, ribbon, and supplies are available
from your Eltron distributor or call ELTRON at
[phone] for the distributor nearest
you. Refer to Appendix B for complete supplies
ordering information.

980224-001 Rev. C

Getting Started

AC Power Switch:

1 = ON

O = OFF

Installation The following sections will guide you through

the installation of the Privilege card printer,

AC power supplied to Privilege card printers
must be current limited to 16-amps or less us
ing an associated circuit breaker or other such
electrical device.

-

Step 1

Attach Power

Figure 1-1

Printer

Rear Panel

Place the printer in a clean, dust free loca
tion that allows easy access to all sides of the

printer. The printer should never be operated
while resting on its side or upside down.

Set the AC power switch to OFF (0).

AC Power Switch:

1 = ON

O = OFF

Never operate the printer in a location where
the operator, computer or printer can get wet.
Personal injury could result.

-

980224-001 Rev. C 7

Getting Started

Figure 1-3

Power

Connection

Figure 1-2

AC Outlet

Connection

Attach the AC power cord to the AC power re
ceptacle in the rear of the printer.

Attach the AC power cord to a grounded elec­trical outlet of theproper voltage and plug type.

-

Attach Interface

8

Step 2

Cable

Parallel Interface

Printers with a parallel interface have a male
DB-25 connector. Attach and secure the sup
plied DB-25 (female) to DB-25 (male) parallel
printer cable from the computer’s parallel port
to the parallel interface connector atthe back of
the printer.

Serial Interface

Printers with a serial interface have a female
DB-25 connector. Attach and secure the serial
printer cable from the computer to the DB-25

980224-001 Rev. C

-

Figure 1-4

Interface

Cable

Secure

Connector

Interface

Cable

Secure

Connector

Interface

Cable

Getting Started

RS-232 serial interface connector at theback of
the printer. The printer’s serial interface is com
patible with DB-9-to-DB-25 serial port adapt
ers.

Secure

Secure

Interface

Interface

Cable

Cable

Connector

Connector

Intermittent or unpredictable operation may
occur from unsecured connectors.

-

-

Only use the printer with the interface cable
supplied. An improper cable can prevent op­eration, produce radio interference, or cause
damage to the printer.

See Appendixes A and B for cable specifica
tions and ordering information.

980224-001 Rev. C 9

-

Getting Started

Step 

Applying Power

Removing the

Printer Case

When the power switch is moved to the ON (1)
position, the POWER and ERROR Indicators
should flash. The Power (green) Indicator will
remain on and the ERROR Indicators will turn
off. If the indicators fail to flash or if an ERROR
Indicator remains on, then refer to Appendix A

- Trouble Shooting.

Refer to Section 2 - Operation, for information
on loading cards and ribbons into the Privilege
card printer.

See Appendix C for information on loading the
Windows™ Printer Driver.

The Extended Memory Board plugs into the
main circuit board of the printer. Access to this
board requires removal of the printer case.

Avoid unnecessary risks! Removal of the
Rear Case of the printer exposes the Main Cir­cuit Board, which contains a lithium battery.
These batteries operatefor long periods of time
and, a replacement may never become neces­sary. Anyone replacing this battery subjects his
or herself to the following risk:

WARNING:

• A Danger of Explosion exists if the

battery is incorrectly replaced.

• Replace only with the same or

equivalent type recommended by the
manufacturer.

• Dispose of used batteries according

to the manufacturer’s instructions.

10

980224-001 Rev. C

Getting Started

Remove

Screws

Case removal exposes circuit points that, if
touched with power on, can present a hazard.
Therefore, never remove any case

component without first unplugging the
Power Cord.

Case Removal

Step 

Figure 1-5

Screws Holding

Case

Case Removal

Step 

Using a medium sized Phillips screwdriver, re
move the screws that secure the case. P400
printers have five (5) screws, and the other
models have four (4).

Remove

Screws

Rest the printer on a table such that the rear
edge hangs over by about two and one-half
(2-1/2) inches.

Open the lid, and while holding the lid in one
hand and the bottom edge with the other,care­fully slide the case off.

-

980224-001 Rev. C 11

Getting Started

Case Removal

Figure 1-6

Memory Board

Installation

The addition of a Memory board allows the
host computer to download a complete image
all at once, instead of the panel-by-panel
downloads that occur without this addition.

Before touching any of the circuit components
on either the printer or the Expanded Memory
board, be sure todischarge any static charge by
touching an electrical ground point. If possible
wear a grounding wrist band.

12

980224-001 Rev. C

Getting Started

Unplug

Cable First

Installing the

Memory Board

Step 

Figure 1-7

Extended Memory

Installation

Unplug the connector centered below the
Memory board. Plugin the Memory Board into
the two connectors on the upper right side of
the main circuit board

Unplug

Cable First

Installing the

Memory Board

Replace the cable and printer case by reversing
the steps performed during their removal.

Step 

980224-001 Rev. C 13

Getting Started

14 980224-001 Rev. C

2

Operation

This section contains information on the op­eration of the Privilege card printer.

Controls &

Indicators

The POWER

SWITCH

The POWER

Indicator

980224-001 Rev. C 15

All the Privilege card printer controls and indi­cators, except for the power switch, are located
on the front of the printer. There are three (3)
indicator lights and one control button on the
front panel.

The POWER SWITCH is located on back
panel of the printer. Placing the switch in the
ON (1) position applies power to the printer.
Placing the switch in the OFF (0) position turns
off the printer. See Figures 1-1 and 1-2 in Sec
tion 1.

The POWER SWITCH also works in con
junction with the Panel Button. See the
Panel Button on the following pages.

The POWER indicator light is green when
power is ON. See Figure 2-1.

-

-

Operation

Panel

Button

Power

Indicator

Printer Control

and Indicators

Figure 2-1

Power

Indicator

Status B

Status C

Panel

Button

The STATUS

Indicators

The STATUS indicator lights are amber. The
STATUS indicators report data or command

activity, command errors, or hardware faults,
as follows:

Status B

Indicator

ON OFF

Status C

Indicator

Activity or Error

Description

Data in transfer or exe­cuting command

Flash OFF Command Code Error

Flash ON

Flashing Together

Encoder Command
Code Error

Print Head too Hot
(Automatic Wait)

Alternate Flashing Cover Open (P400)

OFF ON End of ribbon

ON ON Mechanical Error

See Appendix A for troubleshooting tips.

16

980224-001 Rev. C

Operation

Empty

Core

Ribbon

Preparation

Figure 2-2

Ribbon and

Empty Core

Ribbon

Preparation

Step 1

Ribbon

Preparation

Step 2

Ribbon

Preparation

Step 3

To prepare the ribbon, the taped end must be
fastened to an empty core. Eltron recommends
the following:

Ribbon

Empty

Core

Place both the ribbon and an empty core on
end, next to one another, and touching.

Remove the tape end that fastens the ribbon
end to the roll such that the end with tape at­tached can be unwound.

Unwind enough ribbon to reach the empty
core and tape the end down. If both the ribbon
roll and the empty core are kept touching dur­ing this step, ribbon will be centered on the
core and ribbon take-up will occur without
wrinkling.

Figure 2-3

Ribbon

Preparation

Ribbon

Preparation

Wind one or two turns of ribbon onto the rib
bon core.

Step 4

980224-001 Rev. C 17

-

Operation

Lift at

Recess

Ribbon Loading Ribbon loading involves the placement of the

prepared ribbon onto the Supply and Take-up
spindles, as follows:

Ribbon Loading

Step 1

Figure 2-4

Raising the Cover

Ribbon Loading

Step 2

Figure 2-5
Raising the
Print Head

Lift the printer’s access cover open. Hold by
the recessed areas on the sides of the cover.

Lift at

Recess

Press down on the Print Head Release Latch to
open the Print Head Carriage. The Print Head
Carriage will pop open.

18

980224-001 Rev. C

Operation

Ta k e U p

Spindle

Supply

Spindle

Supply

Spindle

Ta k e U p

Spindle

Ribbon Path

(CAUTION: Print Head damage can occur if not as shown.)

Ribbon Path

(CAUTION: Print Head damage can occur if not as shown.)

Ribbon Loading

Step 3

Figure 2-6

Ribbon Path

DO NOT TOUCH the Print Head or the elec
tronic components on thePrint Head Carriage.

The discharge of electrostatic energy that accu
mulates on the surface of the human body or
other surfaces can damage or destroy the print
head or electronic components used in this de
vice.

Unroll enough ribbon to span the distance be
tween the Supply and Take Up spindles. Then,
at the same time, slide the Supply and Take Up
Cores onto their respective spindles. Make sure
to push both fully onto the spindles. Also make
sure that the ribbon comes off of the top of the
Supply Spindle and feeds onto the top of the
Take Up Spindle.

Supply

Ta k e U p

Ta k e U p

Spindle

Spindle

Supply

Spindle

Spindle

-

-

-

-

Ribbon Path

Ribbon Path

(CAUTION: Print Head damage can occur if not as shown.)

(CAUTION: Print Head damage can occur if not as shown.)

Take extra care when installing the printer
ribbon. The Print Head may be damaged or

will require an extensive cleaning if the wrong
side of the ribbon is used when printing.

980224-001 Rev. C 19

Operation

Press Here to

Latch Down

Print Head

Ribbon Loading

Step 4

Figure 2-7

Latching Down

Print Head

Push the Print Head Carriage down and press
the Print Head Latch Lock down. The latch will
make an audible click when it locks.

Press Here to

Latch Down

Print Head

20

980224-001 Rev. C

Operation

Ribbon Loading

Step 5

Handling

the Media

Initialize ribbon after changing or replacing rib
bons and following a mechanical error. To ini
tialize the ribbon for card printing:

Color Printer, Color Ribbon - Press and
hold the Panel Button until the ribbon ad
vances. The ribbon should stop with the print
head between a clear and a yellow panel.

Color Printer, Black Plus Overlay Rib
bon - Press and hold the Panel Button until the

ribbon advances. The ribbon should stop with
an overlay panel centered at the print head.

Color Printer, Monochrome Ribbon -No
initialization required.

Monochrome Printer - Use Monochrome
ribbons only. No initialization required.

The printer and media (cards) require a clean
and nearly dust free environment for proper
operation and storage. The print quality can be
effected by dust, body oils and acids (e.g., fin­ger prints) and other foreign materials encoun­tered during unpacking or handling of the
printer and media.

-

-

-

-

New cards in the media packaging usually
have a high electrostatic charge. This charge
can cause the cards to stick together making
card loading difficult. Some of this adhesive
force can be reduced by shuffling the stack of
cards. Do not over bend the card media or

touch the print surfaces of card.

980224-001 Rev. C 21