Zebra P400, P300 User Guide

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User’s Guide

P300 and P400

User’s Manual No. 980224-001 Rev. C

 1999 Eltron International Inc.

FOREWORD

This manual contains installation and operation information for the Privilege Series card printers manufactured by Eltron International Incorporated, Simi Valley, California.

RETURN MATERIALS AUTHORIZATION

Before returninganyequipmentto Eltron for in-warranty or out-of-warranty repair, contact Repair Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below:

Eltron Repair Administration

1001 Flynn Road

Camarillo, CA. 93021-8706. USA

Phone: +1 (805) 579-1800

FAX: +1 (805) 579-1808

Label Printers: Card Printers:

Eltron International, Northern Europe Eltron International, Southern Europe

Unit 2, Rose Kiln Lane Zone Indutrielle, Rue d'Amsterdam

Reading, Berkshire, RG2 OHP England 44370 Varades, France

Phone: +44 (0) 118 975 2024 Phone: +33 (0) 240 097 070

FAX: +44 (0) 118 975 2005 FAX: +33 (0) 240 834 745

This document contains information proprietary to Eltron International Incorporated. This docu ment and the information containedwithinis copyrighted by Eltron International Incorporated and may not be duplicated in full or in part by any person without written approval from Eltron. While every effort has been made to keep the information contained within current and accurate as of the date of publication, no guarantee is given or implied that the document is error-free or that it is ac curate with regard to anyspecification. Eltron reserves the right tomake changes,for the purpose of product improvement, at any time.

TRADEMARKS

Privilege, Privilege P300 and Privilege P400 are service marks. Privilege Card is a trademark of Privilege Card, S. A., a subsidiary of Eltron International Incorporated and Eltron is a trademark of Eltron International Incorporated. Windows and MS-DOS are registered trademarks of Microsoft Corp. All other marks are trademarks or registered trademarks of their respective holders.

980224-001 Rev.C iii

WARRANTY INFORMATION

We Need To Hear From You!

To Establish Your Warranty Period And Provide Access To Technical Support,

Send Us Your Product Registration Card Today!

Eltron warrants the mechanism, control electronics and power supply, under normal use and serv ice, to be free fromdefects in material and workmanship for a period oftwelve (12) months from the date of purchase by the end user. Eltron warrants the print head, under normal use and service, to be free from defects in material and workmanship for a period of twelve (12) months or 100,000 passes (whichever occurs first) from the date of purchase by the end user. Proof of purchase or product registration is required. If proof of purchase or product registration cannot be established, shipment date to the originalbuyer (dealeror distributor) will be usedto establish the warranty peri od.

Failure to exercise caution to protect the equipment from electrostatic discharge damage, adverse temperature and humidity conditions or physical abuse may void the warranty. Failure to use only Eltron approved media may void the warranty. Eltron will, at it’s option, repair or replace the equipment or any parts which are determined to be defective within this warranty period, and which are returned to Eltron F.O.B. factory of origin.

The warranty set forth above is exclusive and no other warranty, whether written or oral, is expressed or implied. Eltron specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.

FCC NOTICE:

This equipment has been tested and found to comply with the limits of a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates,uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference toradio communications. How ever, there is no guarantee that interference will not occur in a particular installation. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

INDUSTRY CANADA NOTICE:

This device complies with Industry Canada ICS-003 class A requirements.

Cet equipement est conforme a l’ICS-003 classe A de la norm Industrielle Canadian

iv 980224-001 Rev.C

Icon Descriptions

Indicates a mechanical hazard, such as one associ ated with moving parts, capable of resulting in equipment damage or personal injury.

Indicates an electrical hazard, such as an exposed voltage point, capable of causing electrical shock and personal injury if touched.

Indicates information of particular interest that re quires consideration in the associated context.

Indicates a part that can operate at an elevated temperature capable of causing pain or a burn if touched.

Indicates an area where an electrostatic discharge (ESD) can cause component damage.Use a grounding wrist band.

Indicates that fiber deposits from fibrous cleaning materials (e.g., cotton swabs) can reduce print quality.

Indicates that exposure to dust and other airborne particles can contaminate the printer and reduce print quality.

Indicates that except for ribbon loading and mainte nance, the cover must remain closed.

Indicates that users should not (and need not) twist the Take Up spindle to remove ribbon slack. Slack take up occurs automatically when the panel button is pressed.

980224-001 Rev.C v

ELTRON INTERNATIONAL, INC.

declares that the

déclare que le

bescheinigt, daß das Gerät

declara que el

dichiara che

P300 Card Printer P400 Card Printer

is in conformance with the requirements of the European Council Directives listed below:

est conforme aux spécifications des directives de l'Union Européenne ci-dessous:

der nachstehend angeführten Direktiven des Europäischen Rats:

cumple

con los requisitos de las Directivas del Consejo Europeo, según la lista siguiente:

è conforme alle specifiche delle sequenti direttive dell’Unione Europea:

89/336/EEC EMC Directive 92/31/EE EMC Directive 73/23/EEC Low Voltage Directive

On the approximation of the lawsof Member States relating to Electromagnetic Compatibility and Product Safety.

Basées sur la législation des Etats membres relative à la compatibilité électromagnétique et à la sécurité des produits.

ber die Annäherung der Gesetze der Mitgliedsstaaten in bezug auf elektromagnetische Verträglichkeit und

Basado en

la aproximación de las leyes de los Países Miembros respecto a la Compatibilidad electromagnética

Basate sulla legislazione degli stati membri relativa alla compatibilitá elettromagnetica e alla securezza dei prodotti.

This declaration is based upon compliance of the product to the following standards:

Cette déclaration repose sur la conformité du produit aux normes suivantes:

Diese Erklärung basiert darauf, daß das Produkt den folgenden Normen entspricht:

Esta declaración se basa en el cumplimiento del producto con las siguientes normas:

Questa dichiarazione si basa sulla conformitá del prodotto alle norme sequenti:

Produktsicherheit entspricht.

y las Medidas de seguridad relativas al producto.

EN 55022-B, CISPR 22RF Emissions Control EN 500082-1 IEC 801Immunity to Electromagnetic Dicturbances EN 60950 IEC 950 Product Safety

Hugh Gagnier, President ELTRON INTERNATIONAL, Inc. 41 Moreland Road Simi Valley, CA 93065-1692 U.S.A.

vi 980224-001 Rev.C

Table of Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Unpacking Your Privilege Card Printer. . . . . . . . . . . . . 4

Check List . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Removing the Printer Case. . . . . . . . . . . . . . . . . . . 13

Memory Board Installation. . . . . . . . . . . . . . . . . . . 15

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Controls & Indicators . . . . . . . . . . . . . . . . . . . . . 17

Ribbon Preparation . . . . . . . . . . . . . . . . . . . . . . 19

Ribbon Loading . . . . . . . . . . . . . . . . . . . . . . . . 20

Handling the Media . . . . . . . . . . . . . . . . . . . . . . 23

Card Gate Adjustment . . . . . . . . . . . . . . . . . . . . . 24

Printer Access andUsage . . . . . . . . . . . . . . . . . . . . 28

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Physical Printing Process. . . . . . . . . . . . . . . . . . . . 31

Cleaning The Printer. . . . . . . . . . . . . . . . . . . . . . 33

Cleaning Stationary Card Path Items . . . . . . . . . . . . . 36

Cleaning the Card-Feed Roller. . . . . . . . . . . . . . . . . 37

Cleaning the Upper and Lower Cleaning Rollers. . . . . . . . 38

Print Head Cleaning . . . . . . . . . . . . . . . . . . . . . . 39

Cleaning the Transport and Platen Rollers . . . . . . . . . . . 41

Magnetic Card Stripe Encoder . . . . . . . . . . . . . . . . 45

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Media Loading Orientation . . . . . . . . . . . . . . . . . . 46

Ensuring Data Reliability . . . . . . . . . . . . . . . . . . . 46

Command Conventions . . . . . . . . . . . . . . . . . . . . 46

Setting Coercivity . . . . . . . . . . . . . . . . . . . . . . . 47

Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

When to Clean the Encoder . . . . . . . . . . . . . . . . . . 49

Cleaning the Encoder . . . . . . . . . . . . . . . . . . . . . 49

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Smart Card Contact Station . . . . . . . . . . . . . . . . . 51

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Media Loading Orientation . . . . . . . . . . . . . . . . . . 52

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Smart Card Chip Interface . . . . . . . . . . . . . . . . . . . 53

Media Jams . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Appendix A Trouble Shooting . . . . . . . . . . . . . . . . 55

980224-001 Rev.C vii

Other Support Resources . . . . . . . . . . . . . . . . . . . 58

Parallel Interface Cable Wiring . . . . . . . . . . . . . . . . . 59

Serial Interface Cable Wiring. . . . . . . . . . . . . . . . . . 60

Supported Card Media and Ribbon . . . . . . . . . . . . . . 61

Printer Features and Options . . . . . . . . . . . . . . . 63

Appendix B Supplies and Accessories . . . . . . . . . . . . 67

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Appendix C Windows Card Printer Driver . . . . . . . . . . 71

Using The Windows Driver . . . . . . . . . . . . . . . . . . 74

Printer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . 75

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Printer Control . . . . . . . . . . . . . . . . . . . . . . . . . 81

Memory Options . . . . . . . . . . . . . . . . . . . . . . . . 82

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

viii 980224-001 Rev.C

Getting Started

Eltron

Privilege Card

Printers

This section contains information on the installation of Eltron PrivilegeSeries of card printers.

Introduction The Eltron Privilege Series of card printers are

a low cost, high quality printer family specifi cally designed for printing and encoding of credit card style plastic cards. The Privilege Se ries card printers are ideal for personalized identification, access control, visitor, member ship, promotion and luggage card, badges and tags.

980224-001 Rev. C 1

Getting Started

Features

300 dots-per-inch print resolution for crisp,

•

clear printing.

Color models use high resolution dye

•

sublimation technology for photo quality imaging.

Monochrome models use thermal transfer

•

technology.

Over 8 resident bar-code formats and 2

•

printer-resident fonts.

• A 3-Track Magnetic Encoder option that writes and then read-verifies data. Either high- or low-coercivity magnetic stripes may be recorded.

• Magnetic encoder models support printing and encoding of cardsin a single print cycle.

• Windows™ design and print user software for both monochrome and color printer models.

• Windows™ printer control driver that supports True Type fonts is included for color printer models and monochrome models with parallel interfaces.

• Compact size in a stylish enclosure.

•

Prints on plain or preprinted plastic materi

als of various thickness.

•

A Smart Card Programmer contact station for programming ISO 7816 contact cards.

•

P400 models allow duplex (dual-sided) printing in a single print cycle.

980224-001 Rev. C

Getting Started

P500 and P600 printers are designed to oper ate in industrial settings. Residential users may experience TV and/or radio interference. If this occurs, users must take the corrective steps.

Models All printers have parallel printer ports. Printers

may be ordered in any of the following stan dard configurations:

Model Description Option

P300CF P300CML Low Coercivity Magnetic Encoder P300CMH High Coercivity Magnetic Encoder

Color Dye

Sublimation

P300CE Smart Card Contact Station P300FML Plus P300FMH Plus High Coercivity Magnetic Encoder P300F Plus Parallel Port

Monochrome

Thermal

Transfer

P400CF

Color Dye

P400CML Low Coercivity Magnetic Encoder P400CMH High Coercivity Magnetic Encoder

Sublimation

with

Duplexer

P400CE Smart Card Contact Station Note: Printers operated from 120-volt power initially default to High

Coercivity; printers operated from 240-volt power default to Low Co ercivity. Users can change the default through use or the &C command. See Section 4.

None - Basic Printer Only

Low Coercivity Magnetic Encoder

None - Basic Duplex Printer Only

Options The following options are available:

•

Extended Memory Board- Allows storage of entire bit map for card.

•

Serial interface suitable for Macintosh™-, Unix-, and IBM

•

Top-of-Card Magnetic Encoding

980224-001 Rev. C 3

-compatible hosts.

Getting Started

Foam End

Cushons

Printer in

Shipping Bag

Loose Equipment Box:

Printer Cable Manuals Card Weight Software

Accessory Eltron offers a TWAIN-compatible video cap

Unpacking Your

Privilege Card

Printer

Unpacking Your

Privilege Card

Printer

ture system consisting of a video capture card and video camera. This comprises an ideal setup for including photos on cards.

Printers ship in cartons and protective bags. Keep all packing material in case the need to move or reship the printer becomes necessary. Avoid touching the electrical connectors topre vent electrostatic discharge damage while set ting up the printer.

Foam End

Cushons

Printer in

Shipping Bag

Loose Equipment Box:

Printer Cable Manuals Card Weight Software

980224-001 Rev. C

Getting Started

Check List Your Privilege Card Printer kit contains the

Printer (Check for

proper Configura-

tion):

The discharge of electrostatic energy that accu mulates on the surface of the human body or other surfaces can damage or destroy the print head or other electronic components used in this device.

When unpacking the Privilege card printer (and card media), be aware that a clean and nearly dust free environment is required for proper operation and storage. The print quality can be effected by dust, body oils and acids (i.e., finger prints) and exposure to other foreign materials during unpacking or handling of the printer and media.

items listed below:

P300

P400

Interface Cable

980224-001 Rev. C 5

Getting Started

Power Cord

Card Feeder Weight

Manuals:

Printer User’s Guide

WindCard™ Software

•

Windows Drivers

Software:

WindCard

If any items are missing, contact your dealer for replacement parts.

Card media, ribbon, and supplies are available from your Eltron distributor or call ELTRON at (800) 344-4003 for the distributor nearest you. Refer to Appendix B for complete supplies ordering information.

980224-001 Rev. C

Getting Started

AC Power Switch:

1 = ON

O = OFF

Installation The following sections will guide you through

the installation of the Privilege card printer,

AC power supplied to Privilege card printers must be current limited to 16-amps or less us ing an associated circuit breaker or other such electrical device.

Step 1

Attach Power

Figure 1-1

Printer

Rear Panel

Place the printer in a clean, dust free loca tion that allows easy access to all sides of the

printer. The printer should never be operated while resting on its side or upside down.

Set the AC power switch to OFF (0).

AC Power Switch:

1 = ON

O = OFF

Never operate the printer in a location where the operator, computer or printer can get wet. Personal injury could result.

980224-001 Rev. C 7

Getting Started

Figure 1-3

Power

Connection

Figure 1-2

AC Outlet

Connection

Attach the AC power cord to the AC power re ceptacle in the rear of the printer.

Attach the AC power cord to a grounded electrical outlet of theproper voltage and plug type.

Attach Interface

Step 2

Cable

Parallel Interface

Printers with a parallel interface have a male DB-25 connector. Attach and secure the sup plied DB-25 (female) to DB-25 (male) parallel printer cable from the computer’s parallel port to the parallel interface connector atthe back of the printer.

Serial Interface

Printers with a serial interface have a female DB-25 connector. Attach and secure the serial printer cable from the computer to the DB-25

980224-001 Rev. C

Figure 1-4

Interface

Cable

Secure

Connector

Interface

Cable

Secure

Connector

Interface

Cable

Getting Started

RS-232 serial interface connector at theback of the printer. The printer’s serial interface is com patible with DB-9-to-DB-25 serial port adapt ers.

Secure

Interface

Cable

Connector

Intermittent or unpredictable operation may occur from unsecured connectors.

Only use the printer with the interface cable supplied. An improper cable can prevent operation, produce radio interference, or cause damage to the printer.

See Appendixes A and B for cable specifica tions and ordering information.

980224-001 Rev. C 9

Getting Started

Step 

Applying Power

Removing the

Printer Case

When the power switch is moved to the ON (1) position, the POWER and ERROR Indicators should flash. The Power (green) Indicator will remain on and the ERROR Indicators will turn off. If the indicators fail to flash or if an ERROR Indicator remains on, then refer to Appendix A

- Trouble Shooting.

Refer to Section 2 - Operation, for information on loading cards and ribbons into the Privilege card printer.

See Appendix C for information on loading the Windows™ Printer Driver.

The Extended Memory Board plugs into the main circuit board of the printer. Access to this board requires removal of the printer case.

Avoid unnecessary risks! Removal of the Rear Case of the printer exposes the Main Circuit Board, which contains a lithium battery. These batteries operatefor long periods of time and, a replacement may never become necessary. Anyone replacing this battery subjects his or herself to the following risk:

WARNING:

• A Danger of Explosion exists if the

battery is incorrectly replaced.

• Replace only with the same or

equivalent type recommended by the manufacturer.

• Dispose of used batteries according

to the manufacturer’s instructions.

980224-001 Rev. C

Getting Started

Remove

Screws

Case removal exposes circuit points that, if touched with power on, can present a hazard. Therefore, never remove any case

component without first unplugging the Power Cord.

Case Removal

Step 

Figure 1-5

Screws Holding

Case

Case Removal

Step 

Using a medium sized Phillips screwdriver, re move the screws that secure the case. P400 printers have five (5) screws, and the other models have four (4).

Remove

Screws

Rest the printer on a table such that the rear edge hangs over by about two and one-half (2-1/2) inches.

Open the lid, and while holding the lid in one hand and the bottom edge with the other,carefully slide the case off.

980224-001 Rev. C 11

Getting Started

Case Removal

Figure 1-6

Memory Board

Installation

The addition of a Memory board allows the host computer to download a complete image all at once, instead of the panel-by-panel downloads that occur without this addition.

Before touching any of the circuit components on either the printer or the Expanded Memory board, be sure todischarge any static charge by touching an electrical ground point. If possible wear a grounding wrist band.

980224-001 Rev. C

Getting Started

Unplug

Cable First

Installing the

Memory Board

Step 

Figure 1-7

Extended Memory

Installation

Unplug the connector centered below the Memory board. Plugin the Memory Board into the two connectors on the upper right side of the main circuit board

Unplug

Cable First

Installing the

Memory Board

Replace the cable and printer case by reversing the steps performed during their removal.

Step 

980224-001 Rev. C 13

Getting Started

14 980224-001 Rev. C

Operation

This section contains information on the operation of the Privilege card printer.

Controls &

Indicators

The POWER

SWITCH

The POWER

Indicator

980224-001 Rev. C 15

All the Privilege card printer controls and indicators, except for the power switch, are located on the front of the printer. There are three (3) indicator lights and one control button on the front panel.

The POWER SWITCH is located on back panel of the printer. Placing the switch in the ON (1) position applies power to the printer. Placing the switch in the OFF (0) position turns off the printer. See Figures 1-1 and 1-2 in Sec tion 1.

The POWER SWITCH also works in con junction with the Panel Button. See the Panel Button on the following pages.

The POWER indicator light is green when power is ON. See Figure 2-1.

Operation

Panel

Button

Power

Indicator

Printer Control

and Indicators

Figure 2-1

Power

Indicator

Status B

Status C

Panel

Button

The STATUS

Indicators

The STATUS indicator lights are amber. The STATUS indicators report data or command

activity, command errors, or hardware faults, as follows:

Status B

Indicator

ON OFF

Status C

Indicator

Activity or Error

Description

Data in transfer or executing command

Flash OFF Command Code Error

Flash ON

Flashing Together

Encoder Command Code Error

Print Head too Hot (Automatic Wait)

Alternate Flashing Cover Open (P400)

OFF ON End of ribbon

ON ON Mechanical Error

See Appendix A for troubleshooting tips.

980224-001 Rev. C

Operation

Empty

Core

Ribbon

Preparation

Figure 2-2

Ribbon and

Empty Core

Ribbon

Preparation

Step 1

Ribbon

Preparation

Step 2

Ribbon

Preparation

Step 3

To prepare the ribbon, the taped end must be fastened to an empty core. Eltron recommends the following:

Ribbon

Empty

Core

Place both the ribbon and an empty core on end, next to one another, and touching.

Remove the tape end that fastens the ribbon end to the roll such that the end with tape attached can be unwound.

Unwind enough ribbon to reach the empty core and tape the end down. If both the ribbon roll and the empty core are kept touching during this step, ribbon will be centered on the core and ribbon take-up will occur without wrinkling.

Figure 2-3

Ribbon

Preparation

Ribbon

Preparation

Wind one or two turns of ribbon onto the rib bon core.

Step 4

980224-001 Rev. C 17

Operation

Lift at

Recess

Ribbon Loading Ribbon loading involves the placement of the

prepared ribbon onto the Supply and Take-up spindles, as follows:

Ribbon Loading

Step 1

Figure 2-4

Raising the Cover

Ribbon Loading

Step 2

Figure 2-5 Raising the Print Head

Lift the printer’s access cover open. Hold by the recessed areas on the sides of the cover.

Lift at

Recess

Press down on the Print Head Release Latch to open the Print Head Carriage. The Print Head Carriage will pop open.

980224-001 Rev. C

Operation

Ta k e U p

Spindle

Supply

Spindle

Supply

Spindle

Ta k e U p

Spindle

Ribbon Path

(CAUTION: Print Head damage can occur if not as shown.)

Ribbon Path

(CAUTION: Print Head damage can occur if not as shown.)

Ribbon Loading

Step 3

Figure 2-6

Ribbon Path

DO NOT TOUCH the Print Head or the elec tronic components on thePrint Head Carriage.

The discharge of electrostatic energy that accu mulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this de vice.

Unroll enough ribbon to span the distance be tween the Supply and Take Up spindles. Then, at the same time, slide the Supply and Take Up Cores onto their respective spindles. Make sure to push both fully onto the spindles. Also make sure that the ribbon comes off of the top of the Supply Spindle and feeds onto the top of the Take Up Spindle.

Supply

Ta k e U p

Spindle

Supply

Spindle

Ribbon Path

(CAUTION: Print Head damage can occur if not as shown.)

Take extra care when installing the printer ribbon. The Print Head may be damaged or

will require an extensive cleaning if the wrong side of the ribbon is used when printing.

980224-001 Rev. C 19

Operation

Press Here to

Latch Down

Print Head

Ribbon Loading

Step 4

Figure 2-7

Latching Down

Print Head

Push the Print Head Carriage down and press the Print Head Latch Lock down. The latch will make an audible click when it locks.

Press Here to

Latch Down

Print Head

980224-001 Rev. C

Operation

Ribbon Loading

Step 5

Handling

the Media

Initialize ribbon after changing or replacing rib bons and following a mechanical error. To ini tialize the ribbon for card printing:

Color Printer, Color Ribbon - Press and hold the Panel Button until the ribbon ad vances. The ribbon should stop with the print head between a clear and a yellow panel.

Color Printer, Black Plus Overlay Rib bon - Press and hold the Panel Button until the

ribbon advances. The ribbon should stop with an overlay panel centered at the print head.

Color Printer, Monochrome Ribbon -No initialization required.

Monochrome Printer - Use Monochrome ribbons only. No initialization required.

The printer and media (cards) require a clean and nearly dust free environment for proper operation and storage. The print quality can be effected by dust, body oils and acids (e.g., finger prints) and other foreign materials encountered during unpacking or handling of the printer and media.

New cards in the media packaging usually have a high electrostatic charge. This charge can cause the cards to stick together making card loading difficult. Some of this adhesive force can be reduced by shuffling the stack of cards. Do not over bend the card media or

touch the print surfaces of card.

980224-001 Rev. C 21

Operation

Card-Feed

Extender

Card-Feed

Extender

DO NOT set unprinted cards on dust or lint carrying surfaces, i.e., table tops, cloth, com puters, etc..

DO NOT place media with the magnetic stripe near or on magnetic sources, such as: moni tors, non-electronic phones, paper clip hold ers, speakers, etc.

Card Gate

Adjustment

Figure 2-8

Extending

Feeder Slide

Two Card Gate Adjustment procedures exist: a Static procedure and a Dynamic procedure. Both procedures setup the printer to allow just one card to feed at a time. If two cards feed, a card jam results. Repeat one of these procedures whenever switching to a different card thickness. For both procedures, begin by pulling out the Card-Feed Tray Extender. This produces the proper angle for card feeds.

Card-Feed

Extender

Prevent Media Jams!

Adjusting the Card Feeder is critical for proper mechanical operation of the printer.

980224-001 Rev. C

Operation

Card-Gate

Adjust Knob

Gate

Opening

Static Card Gate

Adjustment /

Media Loading

Step 1

Figure 2-9 Card Gate

Adjustment

Gate

Opening

Place a single card into the Card Feeder. Adjust the Card Gate to allow the single card through the gate. Turn the screw counterclockwise to lower the gate andclockwise to raise the gate.

Slide the card out of the Card Gate and place the Card Weight on top of the card. Verify that the card still passes through the gate.

Card-Gate

Adjust Knob

Weight

Card

980224-001 Rev. C 23

Operation

Static Card Gate

Adjustment /

Media Loading

Step 2

Figure 2-10

Card Gate

Adjustment

Place two or more cards (with the Card Weight) into the Feeder.Push the bottom cards in the stack into the feeder gate. Verify that the second card in the stack cannot slide through the gate.

Weight

980224-001 Rev. C

Operation

Dynamic Card

Gate Adjustment /

Media Loading

Step 1

Figure 2-11

Checking the

Card-Gate

Opening

Correct

To adjust the card gate dynamically, begin by completely closing the card gate, and placing several cards of the desired thickness in the in put tray, topped with the card weight. Turn the screw counterclockwise to lower the gate and clockwise to raise the gate.

Incorrect

980224-001 Rev. C 25

Operation

Dynamic Card

Gate Adjustment /

Media Loading

Step 2

Issue a Card Feed Command (with no print ing), and gradually raise the Card Gate until just one card feeds. Each Card Feed command produces about a five (5) second attempt. When a card fails to feed within this time-out period, another Card Feed command be comes necessary. Make sure to double check the setting, making sure only one card feeds at a time. Otherwise media jams can occur.

Card Feed commands can be issued as fol lows:

From the Windows Driver (See Appendix C), type:

ME <CR>

From WindCard (See WindCard manual), Select Printer Tools. In the Printer Tools dialog box Enter:

ME <CR>

After reaching the point where one card feeds, add a quarter turn clockwise to assure that the cards feed freely.

Printer

Access and

Usage

The Privilege card printer requires at least three (3) inches of free space around all sides for ac cess to printer controls, card input and card output.

980224-001 Rev. C

Operation

Tray Pulled Out

and Tipped Down

Do Not Operate Printer with Cover Open. Do Not Close Output Tray With Cards Present.

To maintain a clean printing environment and to prevent ESD damage, keep the cover of the printer closed except during maintenance and ribbon loading procedures. Some models have an interlock that prevents print cycles with the cover open.

With a fixed amount of space available, the maximum number of cards the Output Tray can hold varies as a function of card thickness. The Output Tray can hold up to 20 of the 30mil (0.762 mm) cards, 45 of the 20-mil (0.508 mm) cards, and 90 of the 10-mil (0.254 mm) cards. After the tray fills, cards begin spilling onto the surface below the tray. Spilling onto this surface also occurs with the printer operated with the Output Tray pushed in. For high volume printing, operation with the tray pushed in may be preferred.

Figure 2-12

Card Output

Tray

Tray Pulled Out

and Tipped Down

980224-001 Rev. C 27

Operation

Printing When the ribbon and card media are loaded as

per the procedures previously described, and the printer power is on, the Privilege card printer is ready to print.

Printing requires the WindCard™software, (a Windows™ software program),the Windows™ printer driver or direct printer command level programming through the printer interface.

Printing a Test

Card

Figure 2-13

Color Printer

Test Card

Figure 2-14

Monochrome

Printer Test Card

The printer will print a Test Card if the Panel Button is pressed and held in while

printer power is turned on. The Panel Button can be released after the STATUS C indicator turns off. Remember to synchronize the ribbon for any color printing.

980224-001 Rev. C

Operation

Adjustments The Privilege card printers have no user adjust

able features except for the card gate adjust ment, see preceding pages.

Protect Your Factory Warranty!

Neglect in performing recommended cleaning procedures can void your warranty, as can im proper packaging and shipping.

Other than the recommended cleaning proce dures described in this manual, only allow Eltron factory authorized technicians to service Privilege printers.

NEVER loosen, tighten, adjust, bend, etc. any part or cable inside the printer.

The only user adjustable features of the Privilege card printers are made in software (or programming) and the card feeder gate adjustment.

Physical Printing

Process

A sensor signals when the feeder roller feeds a card into the drive system. Cleaning Rollers remove dust or lint, and drive rollers accurately move the card under the print head. The print head carriage physically moves down to the surface of the card for printing. Printing occurs with ribbon movement and card movement synchronized. The card ejects at the end of a print cycle.

Monochrome

Printing

The print operation is as described above. The thermal transfer ribbon is advanced as the card is advanced.

980224-001 Rev. C 29

Operation

Color Dye

Sublimation

The color print process involves multiple passes of the card under the print head. Each pass of the card prints/bonds a different color or material onto the card. The position of the card is accurately controlled with the drive and platen rollers under the card. For printers with out Extended Memory, the typical print se quence for CYMK with Overlay Ribbon proceeds as follows:

Printer ribbon synchronizesto the yellow (Y)

•

ribbon panel prior to printing. If not, press the RESET button to re-synchronize.

• Card from Input Tray feeds into printer.

• Data for Yellow (Y) panel downloads.

• Yellow Printing occurs.

• Card moves back, and ribbon advances to

next panel.

• Download, print, return card, and synchronize steps occur for ribbon panels Magenta (M), Cyan (C), Black (Dye or Resin) and Overlay. For duplex (two-sided) card printing (P400 Models), cards move back to the card-flip before returning again to the print head. Cards printed on both sides always eject with the sideinitially printed facing up.

•

Card ejects.

980224-001 Rev. C

Operation

Cleaning The

Printer

Quality card images require a clean, dust- and lint-free printer. Any particles left on the mechanisms in the card path can migrate onto cards and interfere with both YMC dye sublimination and resin thermal transfer. These ribbon materials cannot penetrate any particles left on the cards. The need for clean ing varies, depending upon print environment and usage.

Never use a shop air compressor to blow away particles in the printer. Air compres-

sors can contain rust-inhibiting oil and may have ineffective moisture traps. Oil and moisture adversely affect print quality, and when sprayed, may spread contaminates throughout the printer.

Also canned air requires a very careful usage. Avoid directing an air stream in a way that distributes particles from areas having a significant particle contamination.

Any vacuum used must have its outflow well filtered and directed away from the printer. Never attempt to vacuum particles off of the Print Head, as damage to delicate imaging elements can result.

980224-001 Rev. C 31

Operation

Bend to Break

and Release Fluid

Eltron offers the following items for cleaning the printer:

Disposable, Clean Non-fibrous (foam)

•

swabs with alcohol filled handle for head cleaning and suitable for roller cleaning

An alcohol filled, felt pen suitable for roller

•

cleaning

Bend to Break

and Release Fluid

• A Cleaning Kit comprised of a spray can of alcohol and a package of cleaningcards suitable for a general cleaning but required for Magnetic Encoder head cleaning.

Cleaning products for the Privilege card printer are available directly from your Eltron distribu tor or call Eltron at (800) 344-4003 for the distributor nearest you.

980224-001 Rev. C

Operation

Alternate cleaning materials can include the following:

Foam swabs (never use cotton or any other

•

fibrous material.)

99% pure or better Isopropyl Alcohol for

•

moistening swabs

Clean Running Water (Used for Upper

•

Cleaning Roller only).

Card Path

Elements

Figure 2-15 Media Path

Figure 2-15 shows the elements in the card path that require a periodic cleaning. Procedures follow for the following items:

• Card Guides, Smart Card contacts, and Encoder Read-Write heads.

• Card Feed Roller

• Cleaning Rollers

• Print Head

• Transport and Platen Rollers

Card Path

Card Feed

Card-Flip Assembly

Roller

Cleaning

Rollers

Shroud

Ribbon

Take Up

Transport

Rollers

Print Head

Up/Down Cam

P300

Print Head

Magnetic

Encoder (Option)

980224-001 Rev. C 33

Platen

Roller

Smart

Card

Station

(Option)

P400

Cleaning

Rollers

Card Feed

Roller

Card-

Flip

Pulley

Operation

When To Clean Cleaning frequency varies with different envi

ronments. Typically, a cleaning that follows ribbon depletion will keep the card printer op erating properly. If not, consider either another printer location or a more frequent cleaning.

Cleaning

Stationary Card

Path Items

Using the

Cleaning Kit

Step 1

Using the

Cleaning Kit

Items in the card path that cannot be reached directly require a cleaning using the alcoholmoistened cards of the Cleaning Kit. Encoder Read-Write heads require thiskind of cleaning.

Remove the ribbon from both the Supply and Take Up spindles. See Ribbon Loading in this section.

Moisten a Cleaning Card by spraying with alcohol. Do Not soak.

Step 2

Using the

Cleaning Kit

Step 3

Place the moistened Cleaning Card in the Input Tray, topped with the card weight. If necessary, adjust the Card Gate for the card thickness. (Since this procedure calls for only one card, you can open the gate as much as you like.)

Using the

Cleaning Kit

Step 4

Send the Cleaning Card through the printer several times without enabling printing. De pending on the setup,use one of the following:

Where:  = Space ↵ = Enter

Entry is either via WindCard™ (see manual) or The Windows Driver (see Appendix C).

980224-001 Rev. C

For P300:

M5!S[MM2200[MB

For P400:

M5!S[MM2200[!Z[MM20001

Also for single-pass card feed

ME↵

Operation

Cleaning the

Card-Feed Roller

Cleaning the

Feeder Roller

Step 1

Cleaning the

Feeder Roller

Step 2

Figure 2-16

Card-Feed Roller

Only the Card-Feed Roller resides outside the printer case. A stack of clean cards and/or the Card Weight should say in the Input Tray as a defense from airborne particles. If left uncovered for any extended period, a preprint cleaning should occur.

Remove any cards from the printer’s feeder.

Clean the roller using a Swab or Cleaning Pen. To gain access to initially unexposed areas, cycle the roller by applying the printer power while holding the Panel Button on for three (3) seconds (see Test Card sequence in Controls and Indicators, Section 2.) Let the roller air dry for two (2) or more minutes.

980224-001 Rev. C 35

Operation

Upper

Cleaning

Roller

Spring

Clip

Cleaning the

Upper and Lower

Cleaning Rollers

Cleaning the

Cleaning Rollers

Step 1

Figure 2-17

Upper Cleaning

Roller

Upper

Cleaning

Roller

Spring

Clip

These rollers pick up cards fed from the Input Tray. The upper roller has a coating that col lects any loose particleson the surface of cards.

Remove any cards from the printer. Open the printer cover. Remove the Upper Cleaning Roller. Gently pull the Spring Tab out to free the Upper Cleaning Roller pin. Then, remove the Upper Cleaning Roller.

Cleaning the

Cleaning Rollers

Step 2

Cleaning the

Cleaning Rollers

Step 3

Clean the Upper Cleaning roller with running water. Then allow the roller to air dry without resting the rubberized part on a surface.

Use a swab or cleaning pen on the Lower Cleaning Roller. Cycle the rollers by applying the printer power while holding the Panel But ton on for three (3) seconds to expose initially unexposed areas. This is the Test Card se quence described in Controls and Indicators, Section 2.

980224-001 Rev. C

Figure 2-18

Lower Cleaning

Roller

Operation

Cleaning the

Cleaning Rollers

Step 4

Print Head

Cleaning

Reinstall the Upper Cleaning Roller. First slide the shaft pin into the hole in the chassis opposite the Spring Tab.

DO NOT

touch the roller surface that contacts

the media.

Snap the opposite shaft pin of theroller intothe hole on the Spring Tab.

Without touching the body of the roller, make sure the roller locks in place. To avoid contamination, always hold the roller by the metal ends.

During printing, the ribbon isolates the Print Head from the cards. Therefore, the ribbon has the greatest influence on Print Head contami nation. An improperly installed ribbon, with the dye and resin deposits facing the Print Head can cause permanent damage. No amount of cleaning can remove dye or resin fused onto the delicate Print Head elements.

980224-001 Rev. C 37

Operation

Print Head

Cleaning

Step 1

Print Head

Cleaning

Step 2

Figure 2-19

Cleaning

Print Head

Turn the printer power OFF. Open the cover. Open the print head Carriage and Remove the Ribbon and Ribbon Core. See Ribbon Load ing, in this Section.

The print head should only be cleaned with a solution of 99% pure Isopropyl Alcohol and a clean non-fibrous (foam) swab.

Avoid touching the Print Head elements. The release of Static charges can damage the Print Head elements and Internal circuits.

Gently rub the alcohol-moistened swab across the print head from the front to the back of the printer. Do Not Soak the Print Head.

Allow the printhead to dry for 2 minutes before reloading the ribbon and core.

Initiate a Test Card sequence. See Printing a Test Card is this section.

980224-001 Rev. C

Operation

Shroud

Fasteners

Cleaning the

Transport and

Platen Rollers

Cleaning Platen

and Transport

Rollers

Step 1

Cleaning Platen

and Transport

Rollers Step 2

Figure 2-20

Encoder Shroud

Shroud

Fasteners

Along with the Cleaning Rollers, these rollers move the cards between the Input and Out put Trays. Except for the Platen, these rollers operate in pairs—a lower drive roller and an upper pinch roller to hold the cards against the drive roller.

Open the Cover, unlatch and raise the Print Head, and remove any ribbon. Note that all are described in previous parts of this section.

Remove the Shroud that covers the area that has the Magnetic Stripe Encoder in printers so equipped. Note that two self-tapping screws hold the Shroud in place.

In the following steps, cycle the rollers to reach initially unexposed areas by applying the printer power while holding the Panel Button pressed for three (3) seconds. This is the Test Card sequence described in Controls and Indicators in this section.

980224-001 Rev. C 39

Operation

Encoder

Rollers

Encoder

Rollers

In the following steps, avoid touching the Print Head. A static discharge can damage delicate Print Head elements aswell as internal circuits.

Cleaning Platen

and Transport

Rollers Step 

Figure 2-21

Encoder Transport

Rollers

Cleaning Platen

and Transport

Rollers Step 

Using an alcohol-moistened Swab or a Felt Pen, clean the two sets of rollers exposed with removal of the Shroud

Encoder

Rollers

Using an alcohol-moistened Swab, clean the Platen Roller.

980224-001 Rev. C

Figure 2-22

Print Station Rollers

Platen Roller

Operation

Cleaning Platen

and Transport

Rollers Step 

Figure 2-23

Print Station Rollers

Using an alcohol-moistened Swab, clean the roller pair under the Print Head Cage

980224-001 Rev. C 41

Operation

Card-Flip

Rollers

Cleaning Platen

and Transport

Rollers Step 

Figure 2-24

Card-Flip Rollers

Card-Flip

Rollers

Cleaning Platen

and Transport

Rollers Step 

Using an Alcohol-moistened Swab, clean the Card-Flip Rollers (P400s only).

Replace Encoder Shroud (see Step 2), install, Ribbon, place cards in the Input Tray, and print some Test Cards. Inspect the cards for Print Anomalies. If Anomalies appear, refer to Appendix A, Troubleshooting.

980224-001 Rev. C

Magnetic Card Stripe Encoder

This section includes information on the additional operation and maintenance requirements of a Privilege Series card printer equipped with the Magnetic Card Stripe Encoder option. Users can set these models to record on either low- or high-coercivity magnetic card stripes. Printers that operate from 120-volt power default to a high coercivity setting; printers that operate from 240-volt power default to low coercivity.

Introduction Privilege card printer models designated as ei-

ther ML or MH (e.g., P300FML and P400CMH) have a magnetic stripe encoder built into the printer. The general operation of a printer with the encoder optionis nearly iden tical to standard model printers.

Only use cards with flush magnetic stripes. Never use pasted-on stripes.

980224-001 Rev. C 43

Magnetic Card Stripe Encoder

Up-Facing Stripe

(Models with R Suffix)

Down-Facing Stripe

(Models without R Suffix)

Media Loading

Orientation

Figure 3-1

Magnetic Stripe

Position

Most Privilege printers with Magnetic Encoders have their read/write heads positioned below the path traveled by the cards. For these print ers, load the media (cards) with the magnetic stripe facing down and closest to the rear of the printer. However, Eltron also supplies printers with read/write head positioned above the path traveled by the cards. For these printers, load the cards with the magnetic stripe facing up and closest to the rear of the printer.

Up-Facing Stripe

(Models with R Suffix)

Down-Facing Stripe

(Models without R Suffix)

Ensuring Data

Reliability

Conventions

Command

A read verify pass is always performed on all encoded cards to guarantee data integrity.

Either Software (WindCard™) or command programming controls the Write and Readverify data processes.

 = Escape  = Space

↵ = Return

980224-001 Rev. C

Magnetic Card Stripe Encoder

Setting Coercivity Using WindCard (see manual) or the Windows

Driver (see Appendix C), send the following command:

&Cp1↵

where: p1 = 0 for Low Coercivity p1 = 1 for High Coercivity

Encoding Privilege Printers with Magnetic Encoders can

encode all three magnetic stripe tracks simultaneously. Encoders also support nonstandard track densities and bits per track. After setting read/write parameters, downloads to track buffers occurs, as follows:

&Btrack#data↵

Initiation of simultaneous three-track magnetic stripe encoding then occurs, as follows:

&E*↵

To order a manual describing all the commands, see Appendix B.

The following shows three examples that enter data. initiate encoding, and set up read/write parameters that can be sent from either the Windows™ driver or directly using DOS (e.g., COPY file name LPT1) orvia aText Editor and its Print facility (withPrivilege Driver selected):

980224-001 Rev. C 45

Magnetic Card Stripe Encoder

Example 1. Download Data and Encode Card:

Direct Control Windows Driver

&B1JOHN DOE↵ ~C0&B 1 JOHN DOE &B2555-46-5389↵ ~C0&B 2 555 46 5389 &B34789↵ ~C0&B 3 4789 &E*↵ ~C0&E*

Example 2. Set Read/Write Parameters, Enter Data, Encode Stripe, and Eject:

Command Result

&D175↵ Sets track-1 density to 75 bpi &D375↵ Sets track-3 density to 75 bpi &CDEW1a3↵ Sets to encode track 1 with 3-bit

&CDER1q3↵ Sets to read 3-bit characters on

&B112345↵ Enters 12345 in track-1 buffer &B254321↵ Enters 54321 in track-2 buffer &B309876↵ Enters 09876 in track-3 buffer &E*↵ Encodes three tracks using

ME↵ Ejects card from printer

characters

track 1

buffer data, and positions card for printing

Example 3. Reset to ANSI/ISO:

Command Result

&CDEW1A↵ Resets track-1 encodes to

&CDER1Q↵ Resets track-1 reads for

&CDEW2B↵ Resets track-2 encodes to

&CDER2R↵ Resets track-2 reads for

&CDEW3C↵ Resets track-3 encodes to

&CDER3S↵ Resets track-3 reads for

ANSI/ISO std.

46 980224-001 Rev. C

Magnetic Card Stripe Encoder

When to Clean

the Encoder

Cleaning the

Encoder

The Read/Write Head and drive rollers of the Encoder require a periodic cleaning to main tain error-free encoding.

The encoder should be cleaned when:

A “General Cleaning” is performed on the

•

printer.

The printer’s Drive Rollers are cleaned.

•

• Write and Read verify process has failed on

more than one card. See Appendix A, Trou ble Shooting.

Turn OFF printer power.

Remove all card media and both the Supply and Take Up spools from the respective ribbon spindles.

Use the Cleaning Kit procedure described in Section 2.

Adjustments Privilege card printers with Magnetic Card

Stripe Encoders have no related user adjustments.

980224-001 Rev. C 47

Magnetic Card Stripe Encoder

Protect Your Factory Warranty!

Neglect in performing recommended cleaning procedures can void your warranty.

Other than the recommended cleaning proce dures described in this manual, only allow El tron factory authorized technicians to service Privilege printers

NEVER loosen, tighten, adjust, bend, etc. any part or cable inside of the printer.

The only user adjustable features of the Privilege card printers are made in software (or programming) and the card feeder gate adjustment.

980224-001 Rev. C

Smart Card Contact Station

This section contains information on the additional operations of Eltron Privilege Series card printers with Smart Card contact stations.

Introduction Smart Cards can have a built-in microcom-

puter and a battery. Card Memory can store fingerprints, voice recognition patterns, medical records and other such data. Model

P300CE and P400CE printers have contact stations for programming Smart Cards (ISO7816). These printer models respond to commands that position the cards at a contact station, where the printer connects to the con tacts on Smart Cards as follows:

Command Result

OS value

All other printer operations remain the same as those for other Privilege models.

Moves card to Contact Station

introduces offset of value dots from Sta tion default (96)

980224-001 Rev. C 49

Smart Card Contact Station

Up-Facing Chip

Contacts

Do not position printing over Smart Card con tacts.

Media Loading

Orientation

Orient the media (cards) with the Smart Card Chip on the top of the card and such that the edge closest to the contacts feeds first.

Figure 4-1

Up-Facing Chip

Card Contact

Position

Contacts

Adjustments No adjustments exist for Privilege printers with

Smart Card programming stations other than the Card Feeder Gate Adjustment described in section 2.

980224-001 Rev. C

Smart Card Contact Station

Smart Card

Contact

Interface

Host Computer

Interface

Smart Card

Contact

Interface

Host Computer

Interface

Protect Your Factory Warranty!

Neglect in performing recommended cleaning procedures can void your warranty, as can im proper packaging and shipping.

Smart Card

Chip Interface

Other than the recommended cleaning proce dures described in this manual, only allow Eltron factory authorized technicians to service Privilege printers.

NEVER loosen, tighten, adjust, bend, etc. any part or cable inside of the printer.

The only user adjustable features of the Privilege card printers are made in software (or programming) and the card feeder gate adjustment (see Section 2).

When a command to the parallel printer interface sends a card to the Smart Card Programming station, the printer connects the Smart Card Chip contacts to the female DB-9 connector on the rear of the printer. An attached external Smart Card Programmer uses the DB-9 as an interface to Smart Card chip connections.

Figure 4-2

Host Computer

Smart Card

Contacts Interface

980224-001 Rev. C 51

Contact

Interface

Smart Card Contact Station

DB-9 Pins

Smart Card

Contact Points

1 C1 (Vcc) 2 C2 (Reset)

C3 (Clock) 4 C4 (RFU) 5 C5 (GND) 6 C6 (Vpp) 7 C7 (I/O) 8 C8 (RFU)

(GND when chip is at sta-

tion)

Media Jams Always remove the bottom card of a two-card

jam first. Never pull the top card out of the printer. Instead, sequence the printer power with only the top card remaining (the last card to enter the print path). Remove all other cards from the path and card feeder.

Damage may occur to the contactsat the Smart Card chip programmer station if the top (last) card is not ejected by the printer.

980224-001 Rev. C

Common Printing Problems Trouble

Shooting Guide

Problem Solution or Reason

Appendix A

Trouble Shooting

The following lists some common issues that can confront users experiencing problems when using Eltron Privilege Series card printers.

POWER indicator does not light when power switch is turned to the ON (1) position.

With the POWER indicator light ON, the printer appears to be working, but nothing is printed.

Printing is faded or poor quality.

Parallel “Scratch Lines”, miss ing print

1. Power Source Printer to the outlet power. Verify power outlet is on.

2. Fuse

3. Voltage Setting

1. Ribbon

2. Card Not Feeding

1. Clean the print head.

2. Adjust the contrast and intensity in software

1. Check ribbon

2. Clean Print Head

3. Call technical support

: Verify fuse is not blown. See Checking & Replacing the Fuse, this section. (Some models may not have a fuse.)

See Verifying the Correct Voltage Setting, this section. (Some models may have uni versal power supplies.)

Verify that the ribbon is loaded, loaded cor rectly and is unbroken.

a) Check for properly adjusted Card Gate b) Clean Feeder Roller with alcohol

or with programming.

: Check AC cord from the

: Verify proper voltage is set.

980224-001 Rev. C 53

Appendix A

Problem Solution or Reason

Printing stops and the STATUS B indicator light is ON.

Printing stops and the STATUS B indicator light is Blinking.

Printing stops and the STATUS B indicator light is ON and STATUS C indicator light is Blinking.

Printing stops and the STATUS B and STATUS C in dicator lights are ON.

Status B and Status C are Blinking Alternately

Errors Using Windows Driver:

1. Printer Command Coding Error: Clear command error by pressing the Panel Button.

2. Ribbon Error: Press Panel button; note card ejects, if pres ent, and ribbon re synchronizes

3. Feeder Error (empty): Press Panel Button; note that last command repeats using another card.

4. Magnetic Stripe Write Error: Press Panel Button; note that card ejects and command repeats with another card

5. Other Errors: Press Panel Button; note that any card present ejects and error indications cease

6. Check the programming command syntax.

Ribbon or Card Out/Error:

1. Check for cards in tray.

2. Check for broken ribbon.

3. Replace ribbon or replenish cards.

Encoder Command Coding Error:

1. Verify command syntax

2. Call technical support

Mechanical Error:

1. Card Jam - Nonmagnetic Encoder Open cover, remove upper cleaning roller, empty feeder, pull jammed cards out. Re place upper cleaning roller and run Test Card RESET. See Controls & Indicators Section

2.2.

2. Card Jam - Magnetic Encoder Models See Section 3, Clearing Media Jams.

3. Card Not Feeding printer. Release Print Head latch and run Test Card RESET, ( See Controls & Indicators Section

Cover is open (P400 Printer).

completely through

54 980224-001 Rev. C

Problem Solution or Reason

Print Head

Label

Printer cuts (melts) through the transfer ribbon. The ribbon is ad vancing at the same rate as the card media.

Ribbon breaks during resynchronization of the color ribbon panel.

Voids on printed card, varies from panel to panel.

Voids on printed card, same for all card panels

Appendix A

1. Reinstall the ribbon.

2. Synchronize the ribbon panels by pressing the Reset button until the ribbon starts ad vancing.

3. Verify proper (or default) print settings in software.

4. Verify the proper ribbon/panel combination are selected in the software or program

ming sent to the printer.

5. Verify that the print heat (resistor) is set to the correct level in the WindCard software, Windows color printer driver or by pro gramming commands sent to the printer. Print a Test Card and note the resis

tance/heat setting. Verify the card values match those that appear on the print head label. (See following illustration.)

1. Open the Print Head and synchronize the ribbon. The previous print process may

have been interrupted during the print process.

1. Clean the Cleaning Roller

2. Perform a General Maintenance

1. Card surfaces are not smooth/flat or have burrs on card edges - Get new cards.

2. Using unapproved media.

Print Head

Label

980224-001 Rev. C 55

Appendix A

Other Support

Resources

First attempt a repair using the forgoing table, Then, if necessary, contact the dealer that sold you the printer.

Eltron International also offers a variety of in formation and user support services, as fol lows:

Internet:

•

Web Address:http://www.eltron.com ftp://ftp.eltron.com e-mail: Label Printers: techsup@eltron.com Card Printers: privsup@eltron.com Europe: eurosup@eltron.com Singapore: asiasup@eltron.com Latin America: latinsup@eltron.com

• BBS: +1 (805) 579-3445 The BBS supports data rates up to 28.8 BPS with No Parity, 8 data bits, and 1 stop bit (n,8,1). Communications software should have an ANSI Terminal Mode (not MS Windows Terminal) such as Q-Modem.

• CompuServe e-mail: 102251,1164

• Customer Service: +1 (800) 344-4003

For the name of a dealer in your area.

•

Technical Support FAX:

U.S.A.: +1 (805) 579-1808 Asia: +65 73 38 206 Europe: +44 (0) 1185 985 762 French Branch: +33 (0) 1 55 20 93 93 Latin America: +1 (847) 584 2725

For your assistance and support with Eltron printers and software.

980224-001 Rev. C

Appendix A

Parallel Interface

Cable Wiring

STROBE DATA 0 DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7

ACK

BUSY

PAPER ERR.

READY

N/A

ERROR

N/A N/A

N/A SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND

The figure below displays the cable wiring re quired to use the printer’s parallel interface.

DB-25

Pin #

1 2 3 4 5 6 7 8

9 10 11 12 13 14 15 16 17 18 19 20

21 22 23 24 25

Female DB-25 to Male DB-25

DB-25

Pin #

1 2 3 4 5 6 7 8 9

11 12 13 14 15 16 17 18 19 20

21 22 23 24 25

PrinterHost

STROBE

DATA 0 DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7

ACK

BUSY

PAPER ERR.

READY

N/A

ERROR

N/A N/A

N/A SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND

980224-001 Rev. C 57

Appendix A

Serial Interface

Cable Wiring

N/C

RxD

TxD

DTR

GND

DSR

RTS

CTS

Male DB-25 to Female DB-25

N/C

RxD

TxD

DTR

GND

DSR

RTS

CTS

The figure below displays the cable wiring re quired to use the printer’s serial interface.

DB-25

Pin #

8 2 3

7 6 4 5

DB-9 Pin #

1 2 3 4 5 6 7 8 9

DB-25

Pin #

8 2 3

7 6 4 5

DB-25

Pin #

8 2 3

7 6 4 5

PrinterHost

N/C

TxD

RxD

N/C

GND

N/C

PrinterHost

N/C

TxD

RxD

N/C

GND

N/C

Female DB-9 to Male DB-25

980224-001 Rev. C

Appendix A

Supported Card

Media and Ribbon

Card Media

Ribbons Eltron Privilege card printers require Eltron ap-

The Privilege card printers support a wide vari ety of card media and ribbon types. Card me dia should match with ribbon type to avoid ribbon burning, sticking, and to achieve proper dye sublimination printing. For optimum per formance and printer (Print Head) life

, always

use Eltron approved media.

CR-80 credit card style cards (ISO 7810) made of PVC (recommended) or Polyester ABS card materials. Some card manufacturing processes use a thin, clear over-lamination.

Magnetic (Mag.) Stripe Card (ISO 7811)

Smart Card with ISO 7816 Chip, With AF-

NOR Chip, or a combination of the Magnetic Stripe on one side and one of the Chip versions on the other side.

proved ribbons. Use Eltron’s printer-matched media for optimum performance. (See Appendix B.)

Thermal Transfer (Resin) - Both Color and Monochrome printers can use resin Thermal Transfer ribbons. Resin offers more durability than dye sublimation and greater resistance to scratches and UV-induced fading.

Dye Sublimination (Color Printers) Printing requires dye sublimation ribbons with either black or Cyan (C), Magenta (M) and Yel low (Y) panels. These ribbons have Overlay (varnish) panels to add UV protection and du rability. Color ribbons have black thermal transfer resin panels for bar code and other solid imaging.

980224-001 Rev. C 59

Appendix A

Radius 0.125 in (3.18mm)

3.375 in ± 0.010 in

(85.72mm ± 0.25mm)

Card Dimensions

2.125 in

± 0.002 in

(53.98mm

± 0.05mm)

Thickness

0.009 in to 0.034 in

(0.23mm to 0.84mm)

Magnetic Stripe Dimensions

0.218 in (5.54mm) Max.

0.623 in

(15.82mm) Min.

0.000 in to 0.115 in (0.00mm to 2.92mm)

Smart Card Chip

0.221 in (5.62mm) max. gap

0.01 in

(2.54mm)

Min. gap

0.395 in

(8.25mm)

0.210 in (3.54mm)

No-print Area

0.790 in

21.87mm

0.782 in (19.87mm) Min.

0.403 in (10.25mm) Max.

0.631 in (7.54mm)

C1C4C5

0.218 in (5.54mm) Max.

0.623 in (15.82mm) Min.

C1 - VCC (Supply Voltage) C2 - RST (Reset Signal) C3 - CLK (Clock) C4 - RFU C5 - GND (Logic Ground) C6 - VPP (Programming Voltage)

C7 - I/O (Data Input/Output) C8 - RFU

60 980224-001 Rev. C

Appendix A

Printer Features

and Options

Privilege card printers are part of the Eltron personal and industrial printer family. A Privi lege card printer prints on standard credit card size PVC cards. A color printer can printin both dye sublimination (color) and thermal transfer (monochrome) modes. This list only serves as a reference. Consult the latest Data Sheet.

PRIVILEGE SERIES CARD PRINTERS Print Resolution

• 300 dots per inch (11.8 dots per mm)

Printing Technology

• Monochrome - Thermal Transfer

• Color - Dye Sublimation

Print Time

• Monochrome - 3 sec. per card (typ.)

• Color - 45 sec. per card (typ.)

Print Speed

• 0.5 ips

Font Support

• Arial 100 Normal and Bold

• True Type fonts with the WindCard™ or

Windows™ compatible printer driver to access Windows™-resident fonts.

Bar Code Symbologies

• Code 39 (3 of 9)

•

Interleaved 2 of 5 (I-2/5)

•

Standard 2 of 5 (2/5)

•

EAN 8

•

EAN 13

•

UPC A

•

MONARCH

•

Code 128

- Subset B with or without Check Digit

- Subset C with or without Check Digit

980224-001 Rev. C 61

Appendix A

Card Types - ISO Format

CR-80 - ISO 7810

•

Option; Magnetic Stripe - ISO 7811

•

Option: Smart Card - ISO 7816

•

PVC (recommended), PVC w/Polyester

•

core, ABS card materials

Magnetic Encoding - Option

3 tracks

•

3 Media Recording Densities:

•

Low Coercivity, 300 Oersteds Medium Coercivity, 2750 Oersteds High Coercivity, 4,000 Oersteds

• Supports recording formats: ITA, ABA and Thrift.

Smart Card - Option

• Supports ISO 7816 Smart Card standards

Card Dimensions

• Width - 3.375 inches (85.7 mm) typ.

• Length - 2.125 inches (53.98 mm) typ.

• Monochrome Thickness:

0.010 to 0.040 inch (0.254 to 1.016 mm)

• Color Thickness:

0.020 to 0.030 inch (0.508 to 0.762 mm)

• Standard Thicknesses:

0.010 inch (0.254 mm)

0.020 inch (0.508 mm)

0.024 inch (0.610 mm)

0.030 inch (0.762 mm)

Card Feeder Capacity

•

Up to 90, 0.010-inch cards

•

Up to 45, 0.020-inch cards

•

Up to 30, 0.030-inch cards

Power Requirements

•

100 to 120 or230 to 240 VAC, 50-~60Hz

Operating Temperature-

•

Monochrome 40 to 104° F (4 to 86° C)

•

Color 60 to 86° F (16 to 68° C)

980224-001 Rev. C

Dimensions-

P300:

Width 12.4 inches (315 mm)

•

Height 7.8 inches (198 mm) Depth 8.7 inches ( 220 mm)

P400:

•

Width 16 inches (405 mm) Height 7.9 inches (200 mm) Depth 8.6 inches (218 mm)

Weight

P300:

18 lb (8.2 kg)

•

P400:

• 23 lb (10.4 kg)

Appendix A

980224-001 Rev. C 63

Appendix A

64 980224-001 Rev. C

Appendix B

Supplies and

Accessories

Contact your Eltron dealer when placing an or der for any of the following:

Accessories Accessories available for the Privilege card

printer are listed below. Always refer to the ELTRON part number when placing an order.

Description Part Number

Card Printer Parallel/Serial Interface Cable, 6’

(DB-25 male to DB-25 female)

Windows™ Printer Driver WindCard™ Classic Software, and Manual

User’s Manual (this Manual) Programmers Manual

Lapel Clip Card Punch 806503-001

Video Kit (camera, video board, 5-panel ribbon, and 100 of the 30-mil PVC cards)

300055-001

205585-001 105525-004

980224-001 980081-001

104522-001

980224-001 Rev. C 65

Appendix B

Ribbons The following ribbons are optimized for use in

Privilege card printers. For the latest informa tion, contact your distributor.

Ribbon

Types

Monochrome Resin Ribbons 

Black X  800015-001

Red X  800015-002

Green X  800015-003

Blue X  800015-004

Yellow X  800015-005

Gold X  800015-006

Silver X  800015-007

White X  800015-009

Rainbow Pack X  105140-001

Scratch-off Gray  X  800027-001

Multi-panel Ribbons for Color Printers 

YMCKrO X X 5 800015-040

YMCKrOKr  6 800015-048

YMCKr 4 800015-045

KrO X X 2 800015-060

KsO X X 2 800015-050

NOTES:

 Bar Codes require Black Resin printing.  Monochrome printing on color printers, typically to overprint.  Monochrome ribbons have no panel separations.  Opaque gray, typically scratched off to see an underlying feature.  Card-flip printing for resin on both sides.

YMC - Denotes Yellow, Magenta, Cyan colored panels. Kr - Denotes Black Resin panel Ks - Denotes Black Dye Sublimation panel O - Denotes transparent Overlay varnish.

Printer Models

P300

Mono.

P300

Color

P400

No. of

Panels

Part No.

66 980224-001 Rev. C

Card Media

Appendix B

Description Part Number

Standard PVC (Monochrome and Spot Color) 10 mil 104523-101 10 mil, Adhesive Backing 104523-110 30 mil 104523-104 30 mil, Low Coercivity Mag Stripe 104523-105 30 mil, High Coercivity Mag Stripe 104523-106 Premium PVC (Edge to Edge Coverage) 10 mil 104523-114 30 mil Starter Pack (includes next 3 types) 104523-501 30 mil 104523-111 30 mil, Low Coercivity Mag Stripe 104523-112 30 mil High Coercivity Mag Stripe 104523-113 Composite PVC 30 mil 104524-101 30 mil, Low Coercivity Mag Stripe 104524-102 30 mil, High Coercivity Mag Stripe 104524-103 Standard 30 mil PVC Colored Starter Package (Includes next 7) 104802-008 Gold 104802-001 Silver 104802-002 Black 104802-003 Metalic Blue 104802-004 Metalic White 104802-005 Metalic Red 104802-006 Metalic Green 104802-007

Miscellaneous

Supplies

Description Part Number

Drive Roller Cleaning Pens (12) 800105-001 Printhead Cleaning Swabs (25) 104526-001 Takeup Ribbon Cores (10) 105909-035 ID Card Lapel Clips (100) 104527-001 Mag. Head Cleaning Kit 104531-001

980224-001 Rev. C 67

Appendix B

Installable

Options

Description Part Number

Memory Expansion 104525-001 Replacement Printhead Kit 104540-001

68 980224-001 Rev. C

Appendix C

Windows Card

Printer Driver

To install the Privilege Windows printer driver, use the following steps. Start your computer and then start Windows. Insert the Windows Driver diskette into your floppy disk drive. Double-click the Control Panel icon in the Main program group. Select the Printers icon. The Printers dialog box is displayed.

980224-001 Rev. C 69

Appendix C

Select the Add button. The printer list is dis played. Under the List of Printers, select “Install Unlisted or Updated Printer.”

When prompted for the location of the driver, enter the drive containing the diskette (e.g.,. A: or B:). Click OK.

980224-001 Rev. C

Appendix C

Depending on your Privilege printer model, se lect either the PRIV300, PRIV400, or Eltron plastic card printer with 32-bit driver.

The printer driver installs and appears in the In stalled Printers list in the Printers dialog box.

980224-001 Rev. C 71

Appendix C

Using The

Windows Driver

The Privilege Windows printer driver provides control of several printer features when print ing from non-WindCard™ Windows™ soft ware applications. These features are accessed through the “Printers” control panel in the Pro gram Manager “Main” group.

For a Privilege printer, select PRIVXXX , where XXX designates the desired installed driver. Double “click” on the PRIVXXX or select “Connect” to set the printer to the correct printer port.

980224-001 Rev. C

Appendix C

Printer Setup The printer setup (or controls) are accessed

through the “Printers” display, see previous page. Select “Setup”.

Orientation Select the print orientation by clicking on the

“Portrait or “Landscape” buttons. See display above.

980224-001 Rev. C 73

Appendix C

Options Selection of “Options” from the Privilege Card

Printer Setup dialog produces the following dialog, an advanced user control interface for printers. Pull-down menus allow users to spec ify varnish use, installed ribbon type, and how a black panel participates in the printing. A Head Setting button produces a dialog box that allows intensity level adjustments for CMYK and the Varnish (overlay).

Check boxes enable or disable duplex printing (P400 only), data compression, and a preview of the image awaiting printing. You can rotate images 180º from either Landscape or Portrait to avoid conflicts with a magnetic stripe or a punch out for a badge.

P300

P400

980224-001 Rev. C

Appendix C

Varnish The Varnish control servesto positionthe over

left, top,

right, bottom

lay material accurately. The display box repre sents the card surface. The black area on the display box represents overlay material. The white area represents area without overlay ma terial.

Overlays protect printed images. Never use an overlay on magnetic stripes, smart chips, or bar-codes.

The values specify the top left and bottom right corner positions in dots of an overlay rectangle, where a dot represents 0.0033... inches (0.0847 mm).

P300

P400

980224-001 Rev. C 75

Appendix C

File Select the“File” button to import a Windows™

Bit map (<Filename>.BMP) format file to ap ply a custom overlay mask. The file dimension in dots, is a maximum 1008 dots wide by 624 dots high.

Varnish Pull-down

Film Type

Pull-Down Menu

P300

Select the “Varnish” pull-down to control the Varnish (overlay) material maskarea and type.

Select the “Film Type” pull-down menu to se lect the ribbon panel type in use.

P400

980224-001 Rev. C

Appendix C

Black Film

Pull-down Menu

P300

Select the “Black Film” pull-down menu to control how the black ribbon panel participates in the printing process. Black Resin panels do not participate in printing composed of CMY color graphics. Black Resin panels primarily serve to print bar-codes and fonts. Although black tones can result from mixtures of C, M, and Y, ribbons with Resin Black (K) panels can produce pictures with richer black tones.

P400

980224-001 Rev. C 77

Appendix C

Head Setting Select “Head Setting” to control the print in

tensity or contrast of each color. These settings allow the advanced users to control color and image clarity.

The “Contrast V/B” settings control the heat levels applied that transfer black resin or var nish (overlay) material.

The “Dye Color Intensity” settings control the maximum amount of heat used to diffuse the color dye.

The “Dye Color Contrast” controls the minimum color intensity level for a color.

Setting a Contrast V/B or Dye Color Intensity level to high (or low) may result in poor image quality or ribbon damage.

980224-001 Rev. C

Appendix C

Printer Control Selection of Printer Control from the Privilege

Card Printer dialog produces the following dia log. This dialog allows you to issue one or more of the commands described in the Pro grammer’s manual. First enter the com mand(s) in the space designated. Press Execute to send the string to the printer. Press Finish to close the Printer Control box.

The following may prove useful in checking the printer interface along with associated command-activated components:

Command Result

A Prints Test Card

ME Ejects Card

!D Lowers Print Head !M Raises Print Head

!P Runs Stepper (2 sec.)

!R data Where: data = Head

Resistance

980224-001 Rev. C 79

Appendix C

Memory Options Selection of Memory from the Privilege Card

Printer dialog produces the following. These settings either enable or disable the benefits of the Extended Memory option. Enabled, bit maps for each of the color YMC and mono chrome KO panels download together. Dis abled, bit maps download separately for each ribbon panel.

Settings for Offset determine the origin for card

graphics.

980224-001 Rev. C

Glossary

ABA: American Bankers Association; sometimes used to refer to the ANSI/ISO Track #2 encoded at 75 BPI density.

ABS: Polystyrene compound, a less durable (and lower print quality) alter nate material for the common plastic credit card.

ANSI: American National Standards Institute.

ASCII: American Standard Code for Information Interchange

ATM: Automatic Teller Machine.

Bar Code: A series of vertical or horizontal printed stripes are spaced in such

a manner as to represent coded data. The spaces between the stripes are read optically by a photo detector cell.

Barium Ferrite: A magnetic pigment, BaFe, with high coercivity (700-4000 oersteds).

Bleed Edge: The printing of solid colors to the edge of the credit card.

BPI: Bits per inch; the encoding density of a magnetic stripe.

Butterfly Pouch: An unlaminated ID badge with a hinge running along one

edge into which the prepared ID card is inserted and laminated.

Card: Commonly used generic term for magnetic stripe media regardless of shape, construction, and material; e.g., magnetic stripe cards, badges, tickets, forms.

Card Pass:Acard pass or pass occurs when the Print Head is engaged and making contact with the media (i.e. card). A card pass is used primarily to gauge Print Head life. A printer pass does not have to print for a pass to count for a pass of printer life. Example: A four color print CMYK and Varnish would count as five (5) card passes.

Carrier: A thick paper folder with a hard glossy inner surface into which an ID badge is inserted for processing through a laminator.

Character: The specific binary number (a pattern) and its associated letter, number, symbol, or function in a set of data transmission codes, e.g., the AS CII code.

980224-001 Rev. C 81

Glossary

Check Digit: Using an algorithm with one or more data sets to compute a digit, which is usedto verify validityof thedata set. Under ANSI/ISO specs, the final digit of the individual account number.

Coercivity (Hc): The property of a magnetic material which resists demag netization, measured by the maximum value of its coercive force.

Core: (a) The central material layer, usually PVC, of a laminated magnetic stripe card on which the graphics are printed before overlay lamination. (b) The high-permeability low-coercivity ring running from the gap through the coil of a read or encode head.

CR-80: Industry specification name for credit card sized cards.

Credit Card Size: An ID badge or card measuring 2.125” wide by 3.375”

long.

CMY: Cyan, Magenta, and Yellow are the primary (print) colors. The three colors, CMY, arecombined in varying degrees, (15 bits for 32K colors in Privilege 300 and 400 color printers). Note that Privilege color printers image these colors using YMCKO and YMCKOK ribbons, where colors and sublimination black comes from YMCcombinations, a thermal transfer blackcomes from the K, and a protective transparent overlay comes from the O.

CMYK: Cyan, Magenta,Yellow, and Black are the print colors used by press men when using the four-color process.

Data (IBM) Size: An ID badge or card measuring 2.328” wide by 3.250” long.

Debit Card: (a) A card with value encoded on the magnetic stripe, which is re-encoded with a lower value at each use. (b) A magnetic stripe card used with a PIN number to authorize electronic debit of funds from an account, more properly an EFT card.

Density: The number of bit cells encoded per unit length along the magnetic stripe, usually expressed as bits-per-inch, or BPI.

Die Cutter: A punch & die device used to cut a photo or ID material to exact size for insertion into a laminating pouch.

Dithering: A technique for imaging color or gray-scale shades that uses a dot matrix. (e.g., a matrix with 2 dots imaged will appear lighter than a matrix with 16 dots imaged.) Thermal Transfer printers employ this technique.

DPI: Dots Per Inch; print density

82 980224-001 Rev. C

Glossary

Dual Stripe Card: A card containing two separate magnetic stripes, usually at the top and bottom of the card.

Dye sublimination: An imaging mechanism for transferring measured quantities of ribbon dye onto a print media. Because imaging occurs at the resolution of the print head (typically 300 dpi) near photographic quality re sults.

Emboss: To produce raised letters and numbers on a PVC card, e.g., the ac count number and name on a credit card, by mechanical pressure from the back side.

Encoder: The electromechanical device, which contains a means for meas uring distance traveled along a magnetic stripe, used to produce flux reversals at specified locations along the stripe.

Encoding: The process of creating flux reversals at specific locations along the length of a magnetic stripe such that the flux reversal pattern represents specific data.

Encrypt: Using an algorithm to transform data to conceal its meaning or value.

ESD: Electrostatic Discharge, typically released from a charge buildup on people exposed to dry conditions.

Format: The set of unique bit-string patterns of Zeros and Ones corresponding to the set of data characters used in magnetic stripe encoding; many different data formats are used, the best known being the ANSI/ISO and ALPHA formats.

High Energy Stripe: High coercivity magnetic stripe, usually above 3000 oersteds; sometimes mistakenly understood to have a higher read output.

Hot Stamping: A method of applying the magnetic stripe to a card; adhesive is applied to the magnetic material on a tape, and the magnetic material transferred form the tape to the card with a heated roller.

ID Badge: A magneticstripe cardused foridentification, usuallysupplied un laminated; the user’s photo, name and data are inserted between the layers and then laminated into the solid card.

Infrared: An infrared card depends upon encoding information with varying density patterns that are read by infrared detectors. The patterns are optically detected but are not visible to the human eye.

Insertion Reader: A manually operated reader with an openingequal to the width of the magnetic stripe card, into which the entire card is pushed.

980224-001 Rev. C 83

Glossary

ISO: International Organization For Standardization

Lamination: (a) A method of applying a magnetic stripe tape to a card; ad

hesive applied to the film side ofa magnetic materialcoated bondsto the stripe to the card. (b) A method of fabricating cards, built up of several layers of ma terial with thin sheets of adhesive in between and bonded under heat and pressure. (c) A coatingor die-cut panelapplied by the printerto add scratchre sistance and inhibit fading from UV exposure.

Laminator: A device with rollers that apply both heat and pressure to add layers or coatings to cards.

Low Energy Stripe: Low coercivity magnetic stripe, usually 300 oersted; does not refer to read output.

Magnetic Slug: Magnetic slugs or metal pieces embedded or layered in a card used by magnetic sensing devices. Also known as a shim card and generally limited to single code parking operations.

Magnetic Stripe: A thin layer of material consisting of oriented ferromagnetic particles rigidly held together by a resin binder and bonded to a nonmagnetic carrier medium such as paper or plastic.

Media: The material used, e.g., magnetic stripes, cards, ribbons, etc.

Mil: One thousandth of an inch.

Optical Memory: Optically coded cards depend upon varying transparency

densities arranged in rows,columns, or spots, read by a systemof light sources and photo detectors.

Oersteds: An electromagnetic unit of magnetic intensity (centimeter-gramsecond) used to rate the magnetic intensity of magnetic media, such as the Magnetic Stripe used on credit card style plastic cards.

Over-laminate: Either aprotective coating ora die-cut panel (seeOverlay).

Overlay: A thin transparent coating imaged on cards to resist scratching and

fading from exposure to UV radiation (also called “Varnish”).

PASS: See Card Pass.

PIN: Personal Identification Number, encryptedin the magneticstripe encod

ing on a financial card.

Polyester: A plastic material frequentlyused for IDbadges and accesscontrol cards, stronger than PVC, but cannot be embossed.

84 980224-001 Rev. C

Glossary

Pouch: The unlaminated outer layer of an ID Badge, usually polyester, be tween which the paper core is placed for lamination.

Proximity: Proximity cards incorporate embedded or laminated RF (radio frequency) circuits (in microchip form) which utilize electrically tuned circuits that will resonate when activated by a transmitter sweeping through the RF range. A receiver picks up a resonating frequency and activates the code deci phering system. Unlike other access cards the proximity card can be worn or carried and detected at various ranges dependent upon the system’s design capabilities.

PVC: Polyvinyl chloride,the basic materialof the common plasticcredit card.

Slot Reader: Swipe reader.

Smart: A card containing an onboard computer chip and a power supply,

normally a lithium battery capable of storing up to six pages of text. This is the only card in the industry at this time that has an “active” technology.

Substrate: The material on which the magnetic stripe is deposited.

Swipe Reader: A manually operated reader with a long narrow channel

(slot) through which the magnetic stripe edge of the card is pushed.

T&A: Time & Attendance systems or applications.

Track: A strip of specified width and location running the length of the mag-

netic stripe on which data is encoded; Track 1, 2 and 3 are specific track locations defined by ANSI/ISO standards.

Varnish: See overlay.

Watermark Magnetic: A card containing small oxide particles physically

oriented into zones ofvarying widths. The particles are setwhile theiron oxide slurry is still fluid. The binary structure spacing of this computer-generated pattern is then oven-cured tocreate an unalterable10 or 12-digitcode number while leaving another layer of the magnetic stripe available for encoding soft conventional data.

Wiegand: A Wiegand card utilizes embedded magnetically unstable ferro magnetic wires formed in a permanently tensioned helical twist. The Wiegand card reader uses a magneticcoil thatpicks up theflux reversal characteristicsof the wires and converts them to binary pulses.

YMCKrO Ribbons: Printer ribbons with color panels that also include pan els for resin black and a protective clear overlay varnish.

980224-001 Rev. C 85

World Wide Offices:

Eltron International, Corporate Headquarters

1001 Flynn Road Camarillo, CA 93012-8706 USA Phone: +1 (805) 579 1800

FAX: +1 (805) 579 1808

e-mail: sales@eltron.com

Eltron International, Europe

Eltron House Molly Millars Lane Wokingham, RG41 2QZ England Phone: +44 (0) 1189 770 300

FAX: +44 (0) 1189 895 762

e-mail: eurosales@eltron.com

Eltron International, France

50 rue Marcel Dassault 92100 Boulogne-Billancourt France Phone: +33 1 55 20 93 93

FAX: +33 1 55 20 93 99

e-mail: eurosales@eltron.com

Eltron International, Latin America

836 Arlington Heights Rd. #357 Elk Grove, IL 60007 Phone: +1 (847) 584 2714

FAX: +1 (847) 584 2725

e-mail: latinsales@eltron.com

Eltron International, Asia Pacific Headquarters

#07-01 Trademart Singapore 60 Martin Road Singapore 239067 Phone: +65 73 33 123

FAX: +65 73 38 206

e-mail: asiasales@eltron.com

980224- 001C

Zebra P400, P300 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual