Zebra P310i User Manual

Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
Welcome to your new
Zebra Card Printer Solutions
P310
i
User's Manual
User's Manual No. 980405-001 Rev. D
© 2003 ZIH Corp.
Printer Solutions
FOREWORD
This manual contains installation and operation information for the P310
i
Series card printers manufactured by Zebra Technologies Corporation, Camarillo, California.
RETURN MATERIALS AUTHORIZATION
Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of-warranty repair, contact Repair Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below:
For USA, and Latin America
Zebra Technologies Corporation
Card Imaging Division
1001 Flynn Road
Camarillo, CA. 93012-8706. USA
Phone: +1 (805) 579 1800
Fax: +1 (805) 579 1808
Toll Free in US: (800) 452-4056
For Europe, Asia and Pacific:
Zebra Technologies Corporation
Card Imaging Division
Zone Industrielle, Rue d’Amsterdam
44370 Varades, France
phone: +33 (0) 240 097 070
Fax: +33 (0) 240 834 745
COPYRIGHT NOTICE
This document contains information proprietary to Zebra Technologies Corporation. This document and the information contained within is copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra. While every effort has been been made to keep the information contained within current and accurate as of the date of publication, no guarante is given or implied that the document is error-free or that it is accurate with regard to any specification. Zebra reserves the right to make changes, for the purpose of product improvement, at any time.
TRADEMARKS
P310iis a service mark and Zebra is a registered trademark of Zebra Technologies Corporation. Windows and MS-DOS are registered trademarks of Microsoft Corp. All other marks are trademarks or registered trademarks of their respective holders.
I
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
Printer Solutions
PRODUCT WARRANTY STATEMENT
Printers
All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12) months from the purchase date. Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.
Note: Products returned must be packaged in the original or comparable packing and shipping container. In the event equipment is not so packaged, or if shipping damage is evident, it will not be accepted for service under warranty. Surface transportation charges for return to customers in the continental United States is paid by Zebra. Otherwise, Zebra pays CPT (carriage paid to) nearest airport, customer pays customers, duties, taxes, and freight from airport to destination. If Zebra determines that the product returned for warranty service or replacement is not defective as herein defined, the customer will pay all handling and transportation costs.
Printheads
Since printhead wear is part of normal operation, the original printhead is covered by a twelve (12) month warranty. Warranty period begins on purchase date.
To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are not required to purchase Zebra supplies (media and/or ribbons) for warranty qualification. However, if it is determined that the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Zebra’s labor and material charges required to repair the defect. The warranty becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in the User’s Guide has causes defect in the thermal printhead for which a warranty claim is made.
Spare Parts
All parts, maintenance kits, options kits, and accessories are warranted to be free of defects in material and workmanship for 90 days (except where otherwise denoted) from date of purchase. This warranty become void if the item is modified, improperly installed or used, or damaged by accident or neglect.
II
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
Printer Solutions
DECLARATIONS OF CONFORMITY
This equipment is being tested for compliance with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses ans can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference’s by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
The user may find the following booklet, prepared by the Federal Communications Commission, helpful: How to identify and resolve Radio/TV Interference Problems. This booklet is available from the U.S. Government printing Office, Washington, D.C. 20402, Stock No. 004-000-00345-4. Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Zebra may cause, harmful interference and void the FCC authorization to operate this equipment.
INDUSTRY CANADA NOTICE
This device complies with Industry Canada ICS-003 class A requirements.
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Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
European Council Directive
73/23/EEC modified
by 93/68/EEC
EMC Directive
EN 500082-1,1992
Immunity to
Electromagnetic
Disturbances
Compliance to Standards
89/336/EEC
modified by
92/31/EEC and
93/68/EEC
RF Emissions
control
Low voltage
Directive
EMC Directive
EN 60950
EN 55022-B
Product safety
Model: P310iconforms to the following specification: FCC Part 15, Subpart A, Section 15.107(a) and Section
15.109(a) Class B digital device-Testing in process
Printer Solutions
INTRODUCTION
Thank you for choosing the Zebra P310iPlastic Card Printer. These printers produce cards ideal for personalized identification, access
control, visitor, membership, promotion and luggage card, badges and tags.
This manual guides you to an efficient start up and operation of your new Card Printer.
P310iPRINTER MODELS
Zebra's Product Numbers tell the story: Here is a quick review of Zebra's Card Printer Series numbering and
lettering system to help you. Zebra's P310i Plastic Card Printer Series employ Dye Sublimination and
Resin Thermal Transfer Technologies. Model numbers include identifiers that specify options and items in the Ship-Away kits.
Printer Type:
I = RFID
C = Color F = Monochrome
Smart Card:
O = No E = Yes
Magnetic Encoder:
O = No M = Yes
Magnetic Encoder Options:
O = No 1 = Stripe down HICO 2 = Stripe Down LOCO 3 = Stripe Up HICO 4 = Stripe Up LOCO
Memory:
O = Standard
Interface:
P = Parallel (DB - 25 Male) S = Serial (DB - 25 Female) U = USB/Parallel R = USB/Serial
IV
Card
General information
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Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
}
Ship-away kit
P310i X - X X X X X - X DO
DO =Documentation CD &
Driver Wizard
Power Cord:
I = International (120 / 220) U = UK
Printer Solutions
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
V
Important general information
Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment damage or personal injury.
Electrical hazard, such as an exposed voltage point, capable of causing electrical shock and personal injury.
An area where electrostatic discharge (ESD) can cause component damage. Use a grounding wrist band.
Elevated temperature hazard, capable of producing a burn.
Keep Card Printer clean by minimizing cover open time.
ICONS
Throughout this manual, different icons highlight important information, as follows:
Printer Solutions

Table of contents

ICONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
UNPACKING YOUR CARD PRINTER . . . . . . . . . . . . . . . . . . . 1
INDICATORS AND CONTROLS . . . . . . . . . . . . . . . . . . . . . . . 3
ITEMS INCLUDED WITH YOUR PRINTER . . . . . . . . . . . . . . . 3
PRINTER INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
P310i PRINTER FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . 5
LOADING RIBBONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
LOADING CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
FEEDING ONE CARD AT TIME . . . . . . . . . . . . . . . . . . . . . . . . 11
REMOVING CARD CARTRIDGE . . . . . . . . . . . . . . . . . . . . . . . 11
PRINTING A TEST CARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PRINTING A SAMPLE CARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CLEANING SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CLEANING THE PRINT HEAD . . . . . . . . . . . . . . . . . . . . . . . . 19
CARD CLEANING CARTRIDGE . . . . . . . . . . . . . . . . . . . . . . . 20
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
APPENDIX A - MAGNETIC CARD STRIP ENCODER . . . . . . . . . . . . 29
APPENDIX B - SMART CARD CONTACT STATION . . . . . . . . . . . . 31
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
APPENDIX C - ACCESSORIES AND SUPPLIES . . . . . . . . . . . . . . . . 33
RIBBONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
ACCESSORIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
VI
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Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
Printer Solutions
Card
General information

Getting started

Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
1
Your P310iprinter ships in a carton and protective anti-static bag. Keep all packing material in case you need to move or re-ship the printer.
While unpacking, inspect the carton to ensure that no damage occurred during shipping.
Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer.
UNPACKING YOUR CARD
PRINTER
GETTING STARTED
Printer Solutions
In addition to user documentation, make sure the following items are included with your P310
i
printer:
2
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
If any items are missing, please contact your dealer.
To reorder, please refer to Appendix C of this manual.
+ OPERATOR HELP GUIDE (Not Shown)
CARD CARTRIDGE
POWER CABLE
CARD OUTPUT HOPPER
INTERFACE CABLE
CD Rom with driver Wizard & user’s manual
CLEANING KIT
CARD CLEANING
CARTRIDGE
Printer Solutions
INDICATORS(green, amber & red) signal printer
activity by illuminating or flashing, a follows:
3
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Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
Your P310i printer has three Status indicators and a panel button on the front and power switch on the rear :
INDICATORS
AND CONTROLS
PANEL
BUTTON
INDICATORS
INDICATOR ON FLASHING
POWER ON
LOAD CARDS
PROCESSING
REPLACE RIBBON
ENCODER ALERT
REFER TO TROUBLESOOTING
PRINTER ALERT
REFER TO TROUBLESOOTING
OTHER ALERTS
PANEL
BUTTON
AMBER & RED
FLASHING
PRINTER CLEANING
PROCESS REQUIRED
ALL FLASHING
PRINT HEAD COOL DOWN MODE PRINTING WILL RESTART SHORTLY
This is a push button to operate the printer for:
- CLEAN ERROR
- CLEANING PROCESS
SEE CHAPTER 4
- TEST CARD
SEE CHAPTER 2
Printer Solutions
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
4
PRINTER
INSTALLATION
The following will guide you through the installation of your P310i Printer.
CAUTION: Limit AC power supplied to the P310i to 110 ~ 230 volts, 60 ~ 50 Hertz, for an associated 800 ~ 400 milliamps. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result. The electrical security of the printer is based on the reliability of the mains power source.
1. Place the printer in a location that allows easy access to all sides. The printer should never be operated while resting on its side or upside down.
2. Place the printer's power swith in the OFF (0) position.
3. Insert the power cable into the printer power socket and attach to grounded electrical socket of the proper voltage and type.
4. Attach interface cable to printer and computer and then secure.
5. Switch power on.
CAUTION: Intermittent or unpredictable
operation may occur from unsecured connectors. If damaged, the power cable must be replaced by an exact equivalent.
P310iPlastic Card printer
Printer Solutions
Card
General information
Getting started

Operation

Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
5
OPERATION
P 310i PRINTER
FEATURES
The following shows the features found on your
P310i Printer.
STANDARD FEATURES OPTIONAL FEATURES
1. Print Head A. Magnetic Encoding Station
2. Print Head Unlock Lever B. Smart Card Contact Station
3. Manual Holder
4. Card Output Hopper
5. Status Indicators
6. Panel Button
7. Card Cleaning Cartridge
8. Card Cartridge
9. Card Thickness Control
PLEASE NOTE: Any blue items inside the printer can be operated by the user.
P310iPlastic Card printer
Printer Solutions
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
6
LOADING RIBBONS
“i Series”Printers requires the use of “i Series” ribbons for full color printing. The Resin Thermal Transfer and Dye Sublimation ribbons for P310i only are specifically designed for your P310i Printer. For optimum performance and printer life (Print Head), use True Colors ribbons.
DO NOT TOUCH the print head or the electronic components on the print head carriage. Discharges of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage the print head and other electronic components used in the device.
1. Remove ribbon from packaging.
2. Open cover and press down on the print
head unlock lever to open the print head carriage. The print head carriage will pop open.
Continued on next page .......
P310iPlastic Card printer
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
7
Please note that the ribbon automatically synchronizes whenever the print head lock down occurs. The ribbon is simultaneously identified and the according parameters are automatically sent to the driver.
3. Load ribbon onto the supply spindle (under print head carriage) and empty core (with tape attached) onto the take-up spindle flange side in. Make sure the ribbon comes off of the top of the supply spindle and feeds to the top of the take-up spindle.
4. Push down on the Print Head Lock Lever until an audible 'click' signals the locked-down position.
5. Close Cover.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
8
LOADING CARDS
A - CARD CARTRIDGE
For loading cards.
To help you load, print, and collect cards, the P310i is equiped with the following items:
DO NOT bend cards or touch print surfaces as this can reduce print quality. The surface of the cards must remain clean and dust free. Always store cards in an enclosed container. Ideally, use cards as soon as possible. If cards stick together, carefully shuffle them.
1. Install Card Cartridge by hooking onto printer as shown and clicking down.
2. Install cards into Cartridge.*
3. Close Cartridge.
* See Chapter 6, Technical Specifications, for card requirements and capacities.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
9
B - INSTALL CARD CLEANING CARTRIDGE
This item is used to clean the cards entering the printer.
1. Remove Card Cleaning Cartridge from packaging. Peel protective wrapper from adhesive roller.
2. Open Printer cover and remove the yellow reminder tape from the location for the Cleaning Cartridge.
3. Make sure the arrow on top of the assembly is facing toward the rear of the printer. Hook assembly into slot on printer and rotate down. Ensure the assembly locks in place.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
10
C - CARD THICKNESS CONTROL LEVER
This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam.
Card Thickness:
A -60mil (1.524mm) to 50mil (1.27mm) B - 40mil (1.016mm) C - 30mil (0.762mm) D - 20mil (0.508mm) E* - Less than 20 mil (0.508mm)
* Start at lowest position and move lever up to match card thickness.
For other card thickness, start lever at lowest position and move up until cards feed.
Open Cover, and adjust lever to correct position. Repeat for different card thickness. (Factory setting is for 30mil (0.762mm) card thickness. See diagram below:
D - CARD OUTPUT HOPPER
For collecting printing cards.
Install Card Output Hopper onto printer by hooking over bottom edge of card exit aperture.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
11
FEEDING ONE
CARD AT A TIME
A Manual Feed Slot is available on the size of the Card Input Hopper for feeding single cards. Cleaning Cards are fed manually through this slot. The Card Cartridge must be empty
for
manual card feeding to work properly.
For one-at-a-time printing, feed cards through slots on side of Feeder.
Do not feed more than one card at a time.
REMOVING CARD
CARTRIDGE
Remove the Card Cartridge prior to packaging the printer shipment.
To remove, pull hook back, and lift hopper out.
HOOK
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
12
PRINTING A
TEST CARD
With ribbon and cards loaded, your P310i printer is ready to print. To check the operation of the printer you should print a test card.
1. Place the printer’s power switch in the OFF (O) position.
2. While pressing the panel button, switch printer on. Green indicator will show.
3. Keep pressing panel button until green indicator starts flashing.
4. Release panel button and a test card will print after a few seconds.
This is an example of the test card.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
13

PRINTING A SAMPLE CARD

Printing with the P310i Printer requires the Windows Printer Driver, your card design/issuing Windows software or printer command level programming through the printer interface.
The P310i Card Printer can be used with any Windows 95/98, Windows NT
4.0 or 2000 sotware application program, using the drivers provided with the printer.
This section contains information on the printing of a sample card in color (using the 5-panel color ribbon YMCKO) for P310i and the Windows Printer Driver.
BEFORE installing updated printer driver versions, always delete the existing printer driver version from your computer.
Printer Solutions
To install the P310i Printer Driver Automatically on all Operating Systems, Use the Zebra Install Wizard
To ensure the accuracy of driver installation, it is recommended that you use the Zebra Install Wizard that is provided with your documentation CD.
The Wizard will: a • Check to see which operating system you are using b • Delete previous version of the driver and clean up any necessary
Registry entries c • From the main menu of your documentation CD, select your desired
language and then select “DRIVERS” from the subsequent menu. The Install Wizard will walk you through the appropriate steps.
14
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
On NT systems, ensure that you have administrative privileges to perform this installation or contact your IT department.
Printer Solutions
Set Printer Driver Options:
The P310i Printer screen appears. Change the options as follows: On the Printer tab configure the magnetic encoder feature. If your printer is
equipped with a magnetic Encoder Option, select With Magnetic Encoder option.
On the Card tab select card orientation: Landscape or portrait - Select “Landscape”.
For P310
i: with i Series ribbon, the ribbon, the printer will automatically detect which ribbon is installed and configure the Windows driver accordingly.
In the Ribbon tab, go to Black Panel area and select Text Only. This option allows the text printing using the Black Resin Panel from the Color Ribbon.
Close the Zebra P310i Printer Properties screen.
Now that you have loaded media and set up the printer driver, the P310ii Printer is ready to print.
15
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
Printer Solutions
Printing a sample card:
Follow the steps to print your first card
Go to the Microsoft Word Software. If the printer was not selected as the default printer, go to the File menu and
Select Printer and choose Zebra P310i Card Printer in the printer names list. Then Close the print dialog box.
Come back to File menu and choose Page Setup. Select Paper Size tab and in Paper Size choose Card. Then select the
orientation: "landscape". Go to Margins tab, put the Top, Bottom, Left and Right margins with O
values. Press OK to close Page Setup window. The card appears on the screen. Design a card with both black and colored text and with colored pictures
(see example below).
Once you are ready to print, go to File and point Print Th
e printer will feed in a card and start printing ( the data download time will vary depending on the complexity of the card design and the proce
ssing speed of your computer).
Once the printing job is achieved the card is ejected from the printer.
16
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation

Cleaning

Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
17
CLEANING
PROTECT YOUR FACTORY WARRANTY!
The recommended maintenance procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the P310i Printer. NEVER loosen, tighten, adjust, or bend, etc. a part or cable inside the printer. NEVER use a shop air compressor to remove particles in the printer.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
18
Your P310i Printer includes a simple cleaning system using the Pre-Saturated Cleaning Cards provided. The regular use of these cards will clean and maintain important parts of your printer: including the Print Head, and Transport Rollers and Magnetic Encoder Station (optional feature).
CLEANING
SYSTEM
WHEN TO CLEAN
When the amber & red indicators flash.
(Every 1000 cards* approx.) * Using 5-panel color ribbon (YMCKO). (Every 5000 cards* approx.) * Using monochrome ribbon. *Optional factory setting.
HOW TO CLEAN
1. Leave power on. Open Cover and release Print Head Bracket to remove ribbon. Close Print Head. Close Cover. Remove cards from Card Cartridge.
2. Insert one Pre-Saturated Cleaning Card (provided) through slot on the side of the Card Cartridge.
3. Press the Panel Button for a few seconds. The card will feed into printer and carry out the cleaning process. Repeat the process with a new Cleaning Card if necessary.
Although the amber and red inducators will keep flashing until the cleaning process has been performed, the printer will continue to operate.
Note: For cleaning prior to the WHEN TO CLEAN signal, press the Panel Button for 3 seconds to start the cleaning process (Repeat first steps 1 & 2 above).
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
19
A cleaning using the Cleaning Cards usually suffices. However, a separate Print Head cleaning using swabs can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs.
CLEANING THE
PRINT HEAD
1. Turn power OFF. Raise Print Head and remove the Ribbon.
2. Clean Print Head by moving alcohol­moistened swab tip side-to-side across Print Head elements. Only use moderate force. (To reorder swabs see Appendix C).
3. Turn power ON. Allow two minutes for the print head components to dry before resume printing.
Never use a sharp object to scrape deposites from the print head. Permanent damage will result.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
20
Your P310i Printer also has a Card Cleaning Cartridge. This item cleans the cards
entering the printer. To ensure print quality, the cleaning roller requires periodic replacements.
CARD CLEANING
CARTRIDGE
WHEN TO MAINTAIN
Replace the cleaning cartridge roller each time you install a new ribbon.A cleaning roller is included with every True Colors ribbons. *If a cleaning card will be run, use the Cleaning Card before replacing adhesive Cleaning Roller.
HOW TO MAINTAIN
1. Open Cover and locate Cleaning
Cartridge.
2. Gently remove by rotating up and away from printer.
Continued on next page...
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Appendix B
Troubleshooting
Printing a card
Appendix C
21
3. Remove Cleaning Roller from Cartridge and discard.
4. Install new Cleaning Roller into Cartridge*. To avoid contamination, always hold the Cleaning Roller assembly by the ends.
5. Carefully peel off wrapper from new Cleaning Roller while in Cartridge.
6. To replace Cartridge into printer: Make sure the arrow on top of the assembly is facing toward the rear of the printer. Hook assembly into slot on printer and rotate down. Ensure the assembly locks in place.
DO NOT touch the roller surface that contacts the card.
7. Close Cover.
* See Appendix C for replacement Cleaning Rollers.
SLOT
Although the amber and red inducators will keep flashing until maintenance has been performed, the printer will continue to operate.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B

Troubleshooting

Printing a card
Appendix C
22
TROUBLESHOOTING
The following offers causes or solutions to symptoms related to improper operation. Check this table when experiencing any loss of operation or print quality. Note that the LEDs appear white for ON, dark for OFF, and circled with radial lines for FLASHING.
PROBLEMS / DESCRIPTION
AMBER INDICATOR ILLUMINATES
Alert: cards
The printer stops and an error comes up in the Windows application program.
AMBER INDICATOR FLASHES
Alert: ribbon
The printer stops and an error comes up in the Windows application program.
REASON / SOLUTION
1. Check for Cards in Cards Cartridge.
2. Check Card Thickness Control setting.
3. Press the Panel Button for 1 second.
The printing job will restart.
1. Check ribbon.
2. Load new ribbon.
3. Ribbon will automatically synchronize and printing will restart with new card
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
23
RED INDICATOR ILLUMINATES
Printer alert: Print Head Bracket open Card Jam Ribbon Jam Command Error
The printer stops working.
RED INDICATOR FLASHES
Magnetic Encoder alert:
The printer ejects card and stops
AMBER & RED INDICATORS FLASH
Cleaning alert:
The printer needs cleaning
ALL INDICATORS FLASH
Print Head alert: Cool down mode
Printing stops
NO INDICATOR ILLUMINATES
Power cord:
The power switch is ON
1. Check Print Head Bracket is closed.
2. Check if you are using correct card type (see Technical Specifications).
3. Check Card Thickness Control Lever is properly adjusted for correct card thickness (see Chapter 2 - Loading Cards)
4. If two cards are fed into printer at same time:
- Open cover & remove Card Cleaning Cartridge, empty feeder, pull jammed cards out. Replace Card Cleaning Cartridge.
- remove cards from Card Cartridge, shuffle them and replace.
5. Check ribbon is loaded correctly inside printer.
6. Check command.
1. Check that you are using correct magnetic card type (for low or high corcivity encoding).
2. Verify Command Syntax.
3. Call technical support.
1. Printer cleaning required
(see Chapter 4 - Cleaning)
1. Printing will restart automatically after a few seconds.
1. Make sure power cord is plugged in properly at both ends.
2. Call technical support.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
24
Ribbon Errors: Check that the print ribbon has not 'run out'. Lock and then
unlock the print head assembly; this resynchronises the ribbon automatically. When using a color ribbon, it should advance automatically so that the leading edge of the Yellow panel is beneath the print head. Ensure that the correct ribbon type has been specified in the Windows driver.
Card Feed & Mechanical Errors: Ensure that the card thickness adjustment has been set-up correctly to allow one card to feed.
Magnetic Encoding Errors: Check that the cards are inserted correctly in the printer. Ensure that the cards are low or high coercivity as required, and are set-up correctly in the printer driver (Appendix A).
Cleaning Alert: The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out.
CARDS HAVE ‘SCRATCH LINES’ MISSING PRINTING
Incorrect rolled ribon Dust Print Head
There are non-printed horizontal lines (white) on card surfaces.
POOR PRINTING QUALITY
Dust on the print head. Contrast & Intensty values for P310i:
Printing shows very pale or inconsistent results.
PRINTING HAS VOIDS
Dust inside printer Contamination on card surfaces
Small pots on the printed card with a non-printed area or a different printed color.
1. In correct position of ribbon. Check ribbon is properly rolled onto the ribbon core and there are no pleats.
2. There may be dust on the print head (see Chapter 4 - Cleaning).
3. An element on the print headmay be scratched or burnt. Contact technical support for print head replacement information.
1. There may be dust or embedded contaminations on elements of the print head (see Chapter 4 - Cleaning).
2. Contrast and/or intensity colors for P310i may be set to high values for P310i in software or with programming.
1. This may be caused by dust inside the printer and/or a dirty Cleaning Roller Assembly (see Chapter 4 - Cleaning).
2. This may be caused by contamination on the card surface. Check that cards are stored in a dust free environment.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
25
TECHNICAL
SPECIFICATI0NS
• High speed printing, over 140 cards/hour edge to edge in full color (YMCKO) throughput
• High speed printing, over 1000 cards/hour throughput (K-resin ribbon)
• Small footprint
• Windows Drivers for 95/98 and NT 4.0 / 2000
• One year printer warranty
• One year (unlimited passes) print head warranty
•Powerful EPCL (Zebra Printer Program Command Langage)
• Color dye sublimation or monochrome thermal transfer printing
• 25 seconds per card edge to edge in full color (YMCKO)
• 4 seconds in monochrome
• 300 dpi (11.8 dots/mm) print resolution
• Edge to edge printing standard
• Code 39
• Code 128 B & C with & without check digit
• 2 of 5 & 2 of 5 industrial
• UPCA
• EAN8 & EAN13
• PDF 417 2D bar code and other symbologies available (Not resident in printer)
General
Colour Printing
Bar Codes
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
26
ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD
CHIP POSITION FOR SMART CARD
ISO STANDARD
CARD
• True Type fonts available via Windows Driver
• Types PVC, Composite
• Card width/length: ISO CR-80 - ISO 7810, 2.125” (54mm) by 3.375” (86mm)
• Option: Magnetic Stripe - ISO 7811
• Option: Smart Card - ISO 7816-2
• Card thickness*: 10mil (0.25mm) to 30 mil (0.75mm)
* Edge to edge printing on 20-30mil only
• Card Cartridge capacity: Up to 210 cards
(10mil), up to 75 cards (30mil)
• Card Output Hopper capacity: Up to 210 cards
(10 mil), up to 75 cards (30 mil)
Fonts
Cards*
AFNOR STANDARD
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
27
• Monochrome: 1500 cards/roll
• Monochrome colors: black, red, blue, green, silver, gold, white.
For P310
i only
• K-resin + O: 800 cards/roll
• K-dye + O: 800 cards/roll
• YMCKO: 350 cards/roll
• Thermal transfer
• 4 microns thick
• Clear and holographic options:
- Clear
- Genuine/Secure Hologram
- Pcard hologram
- Custom Hologram
• Parallel Standard (cable included)
• RS-232C Serial (Option)
• USB (Optional)
• Width: 11.8" (315 mm†)
• Depth: 7.75" (198mm†)
• Height: 8.7" (220 mm†)
• Weight: 13.4 Ibs (6.1 kg)
• 110 ~ 230 Volts AC, 60 ~ 50 Hz
• FCC Class A, CE, UL, and CUL approved
• Operating Temperature: 60 to 86°F (15 to 30°C)
• Operating Humidity: 20 to 65% non condensing
• Storage Temperature: -23 to 158°F (-5 to 70°C)
• Storage Humidity: 20 to 70% non condensing
• Ventilation: Free air
* Thermal transfer (Resin) ribbons offer more durability than dye sublimation, with greater resistance to scratches and UV-induced fading.
Dye Sublimation printing requires dye sublimation ribbons, with either black or cyan, magenta, and yellow (plus black resin) panels.
† Measured without card output hopper.
Ribbons*
Overlay varnish
Interfaces
Mechanical
Electrical
Environmental
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
28
• USB port
• RS-232C serial port
• Smart Card Contact Station (30 mil cards only)
• Magnetic Encoder (30 mil cards only)
• Cleaning supplies
• Service Manual
Options
“i Series”Printers requires the use of “i Series” ribbons for full color printing
Refer to the Appendix C for more information about Card and Ribbon Media availaible from Zebra Technologies Corp.
Printer Solutions

APPENDIX A - MAGNETIC CARD

STRIPE ENCODER
Operation and maintenance requirements for the P310i Printer with the optional magnetic card stripe encoder. (See Chapter 2 for location). The magnetic encoder can be set for either high or low coercivity.
The magnetic encoder is a factory installed item with the read/write head positioned below the card path, available with HICO encoding or LOCO encoding.
When loading cards into the Card Cartridge, please ensure that the magnetic stripe is facing towards the printer and closest to the rear.
Also available are Printer models with the Magnetic Read/Write head positioned above the card path, with HICO encoding or LOCO encoding.
When loading cards, please ensure that there is a magnetic stripe.
Approved HICO & LOCO PVC Cards are available. (See Appendix C).
SAMPLE ENCODING PROGRAM
Refer to Programmer’s manual (Part number 98001-001)
29
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
ONLY USE cards that comply with ISO 7810 & 7811 standards for magnetic stripe cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use taped-on magnetic stripes.
STRIPE
DOWN
STRIPE
UP
Printer Solutions
MAGNETIC ENCODER CLEANING
The read/write head requires periodic cleaning to maintain errorfree encoding.
WHEN TO CLEAN
When the amber & red indicators flash. (Every 1000 cards* approx.)
* Using 5-panel color ribbon (YMCKO). *Optional factory setting.
HOW TO CLEAN
1. Leave power on.
Open Cover and release Print Head Bracket to remove ribbon. Close Print Head. Close Cover. Remove cards from Card Cartridge.
2. Insert one Pre-Saturated Cleaning Card (provided) through slot on the side of the Card Cartridge.
3. Press the Panel Button for a few seconds. The card will feed into printer and carry out the cleaning process. Repeat the process with a new Cleaning Card
if necessary. Note: For cleaning prior to the WHEN TO CLEAN signal, press the Panel Button for 3 seconds to start the cleaning process (Repeat first steps 1 & 2 above).
ISO STANDARD ENCODING
30
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
* Bit per inch
† Except the ‘?’ character ‡ Including Start, Stop and LCR characters. Also note that these 3 characters are
automatically managed by the magnetic encoder according to the ISO Standard Norms.
NOTE: Refer to the Card Printer Programmer’s Manual for complete programming information.
Track #
1
2
3
Field Separator
^
=
=
Track density
210 BPI*
75 BPI*
210 BPI*
Valid Characters
Alphanumeric
(ASCII 20~95†)
Numeric
(ASCII 48~62)
Numeric
(ASCII 48~62)
# of characters
79‡
40‡
107‡
Although the amber and red inducators will keep flashing until the cleaning process has been performed, the printer will continue to operate.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
31
APPENDIX B - SMART CARD CONTACT
STATION
This section contains information on the additional operations of the P310i Printers with Smart Card Contact Stations. (See Chapter 2 for location.)
INTRODUCTION
Smart Cards can have a built-in microcomputer and a battery. Card Memory can store fingerprints, voice recognition patterns, medical records and other such data. The P310i printer may be equipped with an optional contact station for programming Smart Cards (ISO 7816). This printer model responds to commands that position the cards at the contact station, where the printer connects to the contacts on the Smart Cards. All other printer operations remain the same as the standard P310i model.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
32
MEDIA LOADING ORIENTATION
Orient the cards with the Smart Card Chip at the top of the card and facing away from the printer.
SMART CARD CONTACT STATION INTERFACE
When a command to the parallel printer interface sends a card to the Smart Card Contact Station, the printer connects the Smart Card Contact Station to the female DB­9 connector on the rear of the printer.
An attached external Smart Card Programmer can be used to program Smart Card chips.
DB - 9 SMART CARD DB - 9 SMART CARD
PINS CONTACT POINTS PINS CONTACT POINTS
1 CI (VCC) 6 C6 (Vpp) 2 C2 (Reset) 7 C7 (I/O) 3 C3 (Clock) 8 C8 (RFU) 4 C4 (RFU) 5 C5 (GND)
9 (GND when chip is at station)
Refer to the Card Printer Programmer’s Manual for complete programming information.
DO NOT position printing over the Smart Card Chip.
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
33

APPENDIX C - ACCESSORIES & SUPPLIES

Please contact your Zebra-authorized dealer to place an order for accessories and suplies.
RIBBONS The following ribbons may be used in the P310i
Printer:
Note:
Y = Yellow, M = Magenta, C = Cyan, K = black, O = Overlay
Monochrome Resin Ribbons (Sold by the Roll)
Part Number Description 800015-401 Black 1000 images
800015-402 Red 1000 images 800015-403 Green 1000 images 800015-404 Blue 1000 images 800015-406 Gold 1000 images 800015-407 Silver 1000 images 800015-409 White 1000 images 800015-485 Scratch-off Grey 840 images
Color Ribbons (Sold by the Roll)
Part Number Description 800015-440 5-Panel Color Ribbon (YMCKO) 200 images
800015-540 5-Panel Color Ribbon (YMCKO) 330 images 800015-445 4-Panel Color Ribbon (YMCK) 250 images 800015-545 4-Panel Color Ribbon (YMCK) 400 images 800015-480 5-Panel Color Ribbon (YMCKK) 200 images 800015-470 3-Panel Color Ribbon (YMC) 300 images 800015-448 6-Panel Color Ribbon (YMCKOK) 170 images 800015-450 2-Panel Black Ribbon (K Dye + O) 500 images 800015-460 2-Panel Resin Ribbon (K Resin + O) 500 images
Printer Solutions
CARDS The following cards are optimized for use in the P310i
Printers:
Notes :
10mil = 0.254mm;30 mil = 0.762mm 10mil cards are recommended for single side printing monochrome and spot Color only.
Many other card types are also available; ask your dealer for more information.
34
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
Blank White Cards (Sold by the box)
Part Number Description
Premier Grade PVC
104523-114 Card, 10 mil † (5 packs of 200) 104523-010 Card, 10 mil † adhesive back (5 packs of 200) 104523-111 Card, 30 mil † (5 packs of 100) 104523-112 Card, 30 mil -low coercivity Mag. Stripe (5 packs of 100) 104523-113 Card, 30 mil -High coercivity Mag. Stripe (5 packs of 100)
Premier Plus Grade (PVC composite 60/40)
104524-101 Card, 30 mil (5 packs of 100) 104524-102 Card, 30 mil -low coercivity Mag. Stripe (5 packs of 100) 104524-103 Card, 30 mil -High coercivity Mag. Stripe (5 packs of 100)
Printer Solutions
P310iPlastic Card printer
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
35
ACCESSORIES
Accessories available for P310i Printers appear below. Always refer to the part number when
placing an order:
Cleaning Supplies
Part Number Description 105909-169 Premier Cleaning Kit (25 swabs, 50 cards)
105912-003 Adhesive Cleaning Roller Kit (set of 5) 105912-002 Cleaning Cartridge, complete 104531-001 Cleaning Card Kit (box of 100 cards) 105909-057 Cleaning Swab Kit (box of 25 swabs)
Miscellaneous
Part Number Description 105576-003 CD ROM with Windows Driver Wizard and User's manuals in
English, French,Spanish, German, Portuguese, Italian,
Chinese, japonese. 806503-001 Card Punch (slots card for lapel clip) 104527-001 Lapel Clips (pack of 100 clips)
Printer Supplies
Part Number Description 105909-138 Card Printer parallel / Serial Interface Cable, ft (DB-25 male to
DB-25 female) 105912-024 Card Cartridge 105912-038 Card Output Hopper 105909-112 Replacement Print Head Kit
Documentation
Part Number Description 980081-001 Pseries Programmer's Manual (English only)
980264-001 P310
i Maintenance Manual (English only)
Printer Solutions
World Wide Sales and Support:
Zebra Technologies Corporation Card Imaging Division
1001 Flynn Road Camarillo, CA. 93012-8706.USA Phone:+1 (805) 579 1800 Fax.:+1 (805) 579 1808 Toll Free in US: (800) 452-4056 e-mail: cards@zebracard.com
Zebra Technologies Corporation Card Imaging Division, (Europe, Middle East, Africa)
The Valley Centre, Gordon Road, High Wycombe Buckinghamshire HP13 6EQ, England Phone: +44 (0) 870 241 1527 Fax.: +44 (0) 870 241 0765 e-mail: eurosales@zebracard.com
Zebra Technologies Corporation Card Imaging Division, Latin America
6175 NW 153rd Street, Suite # 121 Miami Lakes, FL 33014 USA Phone: +1 (305) 558 8470 Fax: +1 (305) 558-8485 e-mail:latinsales@zebracard.com
Zebra Technologies Corporation Card Imaging Division, Asie/Pacific
1 Sims Lane #06-11 387355 Singapore Phone:+65 84 20 322 Fax.:+65 84 20 514 e-mail:asiasales@zebracard.com
CORPORATE HEADQUARTERS Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, IL 60061-3109 USA Phone: +1 (847) 634 6700 FAX: +1 (847) 913 8766 e-mail: sales@Zebra.com
Website: www.zebracard.com
36
Card
General information
Getting started
Operation
Cleaning
Specifications
Appendix B
Troubleshooting
Printing a card
Appendix C
P310iPlastic Card printer
Printer Solutions
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