Zebra P310 User Manual

User’s Guide

P310

 2003 ZIH Corp.

User’s Manual No. 980261-001 Rev. C

FOREWORD

This manual contains installation andoperationinformationfortheP310Seriescardprintersman
ufactured by Zebra Technologies Corporation, Camarillo, California.

RETURN MATERIALS AUTHORIZATION

Before returning any equipment to Zebra Technologies Corporation for in-warranty or
out-of-warranty repair, contact Repair Administration for a Return Materials Authorization (RMA)
number. Repacktheequipment in the originalpackingmaterialandmark the RMA number clearly
on the outside. Ship the equipment, freight prepaid, to the address listed below:

For USA and Latin America:

Zebra Technologies Corporation

Card Imaging Division

1001 Flynn Road

Camarillo, CA. 93021-8706. USA

Phone: [phone]

FAX: [phone]

For Europe, Asia, and Pacific:

Zebra Technologies Corporation, Southern Europe

Card Imaging Division

Zone Indutrielle, Rue d'Amsterdam

44370 Varades, France

Phone: [phone]

FAX: [phone]

COPYRIGHT NOTICE

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This document contains information proprietary to Zebra Technologies Corporation. This docu
ment and theinformationcontainedwithiniscopyrighted by Zebra Technologies Corporation and
may not be duplicated in full or in part by any person without written approval from Zebra. While
every effort hasbeenmadetokeepthe information contained within current andaccurateasofthe
date of publication, noguarantee is given or impliedthat the document is error-free or thatit is ac
curate with regard to any specification. Zebra reserves the righttomakechanges, for the purpose of
product improvement, at any time.

TRADEMARKS

P310 is a service mark of Zebra Technologies Corporation. Windows and MS-DOS areregistered
trademarks of Microsoft Corp. All other marks are trademarks or registered trademarks of their re
spective holders.

980261-001 Rev.C iii

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PRODUCT WARRANTY STATEMENT

All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12)
months from the purchase date.

Proof of purchase or shipment date is required to validate the warranty period. The warranty be
comes voidif theequipment is modified, improperly installed orused, damagedby accident or ne
glect, or if any parts are improperly installed or replaced by the user.

Note: Products returned must be packaged in the original or comparable packing and shipping
container. Inthe eventequipment isnot sopackaged, orif shippingdamage isevident, itwill notbe
accepted forservice under warranty. Surface transportation charges for return tocustomers in the
continental United States is paid by Zebra. Otherwise, Zebra pays CPT (carriage paid to) nearest
airport, customer payscustomers, duties,taxes, andfreight fromairport todestination. If Zebra de
termines that the product returned for warranty service or replacement is not defective as herein
defined, the customer will pay all handling and transportation costs.

Since printheadwear ispart ofnormal operation,the originalprinthead is covered by a twelve (12)
month warranty. Warranty period begins on purchase date.

To qualify for this warranty, the printhead must be returned to the factory or to an authorized ser­vice center. Customers are not required to purchase Zebra supplies (media and/or ribbons) for
warranty qualification. However, if it is determined that the use of other manufacturersupplies has
caused any defect in the printhead for which a warranty claim is made, the user is responsible for
Zebra’s laborand materialcharges required to repairthe defect. The warranty becomesvoid if the
printhead is physically worn or damaged; also if it is determined that failure to follow the preventive
maintenance schedule listed in the User’s Guide has causes defect in the thermal printhead for
which a warranty claim is made.

All parts, maintenance kits, options kits, and accessories are warranted tobe freeof defectsin mate
rial and workmanship for 90 days (except where otherwise denoted) from date of purchase. This
warranty become voidif theitem ismodified, improperly installed orused, or damagedby accident
or neglect.

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iv 980261-001 Rev.C

DECLARATIONS OF CONFORMITY

European Council Directive Compliance to Standards

89/336/EEC

Modified by

92/31/EEC &

93/61/EEC

73/23/EEC

Modified by

93/68/EEC

Model: P310 conforms to the following specification:

FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a)
Class A digital device

Supplemental Information:

This device complies withPart 15of theFCC Rules.Operation issubject tothe followingTwo Con
ditions: (1) This device may not cause harmful interference , and (2) this device must accept any
interference received, including interference that may cause undesired operation.

EMC Directive

EMC Directive

Low Voltage

Directive

EN 55022-B,

CISPR 22

EN 500082-1,

IEC 801

EN60950 Product Safety

RF Emissions

Control

Immunity to

Electromagnetic

Disturbances

INDUSTRY CANADA NOTICE

This device complies with Industry Canada ICS-003 class A requirements.

Cet equipement est conforme a l’ICS-003 classe A de la norm Industrielle Canadian

INTRODUCTION

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Thank you for choosing the Zebra P310 Plastic Card Printer.

These printers producecards ideal forpersonalized identification,access control, visitor,
membership, promotion and luggage card, badges and tags.

This manual guidesyou to an efficientstart up and operation of your new Card Printer.

980261-001 Rev.C v

P310 PRINTER MODELS

Zebra’s Product Numbers tell the story:

Here is a quick review of Zebra’s Card Printer Series numbering and letteringsystem to
help you.

Zebra’s P310C Plastic Card Printer Series employ Dye Sublimationand Resin Thermal
Transfer technologies.Model numbers include identifiersthat specify optionsand items
in the Ship-Away kits.

{

Ship-away kit

P310C-XXXXX- XXX

Smart Card:

0=No
E=Yes

Magnetic Encoder:

0=No
M=Yes

Magnetic Encoder Options:

0=No
1 = Stripe Down HICO
2 = Stripe Down LOCO
3 = Stripe Up HICO
4 = Stripe Up LOCO

Memory:

0 = Standard
1 = Extended

Interface:

P = Parallel (DB-25 Male)
S = Serial (DB-25 Female)
U = USB
A = Parallel/Serial (DB-25 Male

DB-9 Female)

Software:

0 = None
C = CD only
F = Floppies only
B = CD & Floppies

Language:

0 = No Manual
E = English
F = French
S = Spanish
C = Chinese
G = German
I = Italian
P = Portugese
B = Others

Power Cord:

0 = None
A = 120 VAC
E = 220 VAC
U=UK

vi 980261-001 Rev.C

ICONS Throughout this manual, different icons high

light important information, as follows:

Important general information

Mechanical hazard, such as one associated with
moving parts, capable of resulting in equipment
damage or personal injury.

Electrical hazard, such as an exposed voltage
point, capable of causing electrical shock and
personal injury.

An area where electrostatic discharge (ESD)
can cause component damage. Use a ground­ing wrist band.

Elevated temperature hazard, capable of pro­ducing a burn.

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Keep Card Printer clean by minimizing cover
open time.

980261-001 Rev.C vii

Table of Contents

ICONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . 1

UNPACKING YOUR CARD PRINTER. . . . . . . . . . . . . 1

INDICATORS AND CONTROLS . . . . . . . . . . . . . . . 3

PRINTER INSTALLATION. . . . . . . . . . . . . . . . . . . 4

OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . 5

P310 PRINTER FEATURES . . . . . . . . . . . . . . . . . . 5

LOADING RIBBONS . . . . . . . . . . . . . . . . . . . . . 6

LOADING CARDS. . . . . . . . . . . . . . . . . . . . . . . 8

FEEDING ONE CARD AT A TIME . . . . . . . . . . . . . . 10

REMOVING CARD CARTRIDGE . . . . . . . . . . . . . . . 10

PRINTING A TEST CARD . . . . . . . . . . . . . . . . . . . 11

PRINTING A SAMPLE CARD . . . . . . . . . . . . . . . . 13

CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . 17

CLEANING SYSTEM . . . . . . . . . . . . . . . . . . . . . 18

CLEANING THE PRINT HEAD . . . . . . . . . . . . . . . . 19

CARD CLEANING CARTRIDGE . . . . . . . . . . . . . . . 20

TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . 23

TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . 27

APPENDIX A - MAGNETIC CARD STRIPE

ENCODER . . . . . . . . . . . . . . . . . . . . . . . . . 31

APPENDIX B - SMART CARD CONTACT STATION . . . . . 33

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . 33

APPENDIX C - ACCESSORIES & SUPPLIES . . . . . . . . 35

RIBBONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

ACCESSORIES . . . . . . . . . . . . . . . . . . . . . . . . 37

viii 980261-001 Rev.C

1

GETTING STARTED

UNPACKING YOUR

CARD PRINTER

Your P310 printer ships in a carton and protec­tive anti-static bag. Keep all packing material in
case you need to move or re-ship the printer.

While unpacking, inspect the carton to ensure
that no damage occurred during shipping.

Please ensure that you have a clean and nearly
dust free environmentfor proper operation and
storage of the printer.

980261-001 Rev.C 1

In addition to user documentation, make sure
the following items are includedwith your P310
printer:

CARD CARTRIDGE POWER CABLE

CARD OUTPUT HOPPER

SWABS & SATURATED CLEANING CARDS

CARD CLEANING CARTRIDGE and PRINTER QUICK REFERENCE

(Not Shown)

If any items are missing, please contact your dealer.

INTERFACE CABLE

CD ROM (OPTIONAL)

To reorder, please refer to Appendix C of this
manual.

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980261-001 Rev.C

INDICATORS AND

CONTROLS

Your P310 Printer has three Status indicators
and a panel button on the front and a power
switch on the rear:

PANEL

INDICATORS

BUTTON

INDICATORS (green, amber & red) signal
printer activity by illuminating or flashing, as
follows:

INDICATOR ON

POWER ON

PRINTER ALERT

REFER TO TROUBLESHOOTING

OTHER ALERTS

AMBER & RED

FLASHING

ALL FLASHING

PANEL BUTTON This is a push button to operate the printer for:

- CLEAR ERROR

- CLEANING PROCESS

SEE CHAPTER 4

- TEST CARD

{

SEE CHAPTER 2

FLASHING

PROCESSING

REPLACE RIBBONLOAD CARDS

ENCODER ALERT

REFER TO TROUBLESHOOTING

PRINTER CLEANING

PROCESS REQUIRED

PRINT HEAD COOL DOWN MODE
PRINTING WILL RESTART SHORTLY

980261-001 Rev.C 3

PRINTER

p

INSTALLATION

The following will guide you through the instal
lation of your P310 Printer.

CAUTION: Limit AC power supplied to the
P310 to 110 ~ 230 volts, 60 ~ 50 Hertz, for an
associated 680 ~ 280 milliamps. Limit excess
current draw to16 ampsor less,using anassoci
ated circuit breaker or other such device. Never
operate the printer in alocation whereoperator,
computer, or printer can get wet. Personal in
jury could result. The electrical security of the
printer is based on the reliability of the mains
power source.

1. Place the printer in a location that allows easy access
to all sides. The printer should never be operated while
resting on its side or upside down.

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2. Place the printer’s power switch in the OFF (0)
position.

3. Insert the power cable into the printer power
socket and attach to grounded electrical socket of the
proper voltage and type.

4. Attach interface cable to printer and computer and
then secure.

5. Switch

CAUTION: Intermittent or unpredictable oper

ower on.

­ation may occur from unsecured connectors. If
damaged, thepower cable must be replaced by
an exact equivalent.

4

980261-001 Rev.C

2

OPERATION

P310 PRINTER

FEATURES

1

2

3

A

4

PLEASE NOTE: Any blue items inside the printer can be operated by the user.

STANDARD FEATURES

1. Print Head

2. Print Head Unlock Lever

3. Manual Holder

4. Card Output Hopper
OPTIONAL FEATURES

A. Magnetic Encoding Station
B. Smart Card Contact Station

The following shows the featuresfound on your
P310 Printer:

9

8

7

6

5

B

5. Status Indicators

6. Panel Button

7. Card Cleaning Cartridge

8. Card Cartridge

9. Card Thickness Control

980261-001 Rev.C 5

LOADING

RIBBONS

The P310 Printer requires approved ribbons
(See Appendix C). The Resin Thermal Transfer
and Dye Sublimation ribbons are specifically
designed for your P310 Printer. For optimum
performance and printer life (Print Head), al
ways use approved ribbons.

DO NOT TOUCH the print head or the elec
tronic components on the print head carriage.
Discharges of electrostatic energy that accumu
lates on the surface of the human body or other
surfaces can damage the print head and other
electronic components used in this device.

1. Remove ribbon from packaging.

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2. Open cover and press down on the print
head unlock lever to open the print head
carriage. The print head carriage will pop
open.

Continued on next page ..........

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980261-001 Rev.C