Zebra P110M User Manual

Zebra® P110i & P110m

Card Printers

User’s Manual

980515-001 Rev. C

ii P1 10i & P110m Card Printer User’s Manual 980515-001 Rev. C

Foreword

This manual contains installation and operation information for the Zebra P110i and P110m card printers manufactured by Zebra Technologies Corporation.

The only difference between these models is that the P110i supports full-color ribbons (which may include a protective overcoat panel), and the P110m supports mo nochro me co lor print ing only. Photographs and drawings that show the front faceplate show the P110i name; for P110m printers these would show P110m.

In this manual, references that are specific to the P110i or P110m will be identified as such; references that apply to both models will use the term “the printer.”

Copyright Notice

document and the information contained within is Copyrighted by Zebra Technologies Corporation and may not be duplicated in ful l or in part by any person without written approval from Zebra Technologies Corporation. While every ef fort ha s been made to keep t he information contained within current and a ccurate as of the date of publication, no guarantee is given that the document is error-free or that it is accurate with regard to any specification. Zebra T echnologies Corporation reserve s the right to make changes, for the purpose of product improvement, at any time.

Trademarks

P110i and P110m are trademar ks and Zebra is a registered trademark of Zebra Technologies Corporation. Windows is a registered trademark of Microsoft Corp. All other trademarks or registered trademarks are marks of their respective holders.

980515-001 Rev. C P110i & P110m Card Printer User’s Manual iii

Foreword

Product Disposal

Product Disposal Information • Do not dispose of this product in unsorted municipal

waste. This product is recyclable, and should be recycled ac co rding to your local standards. For more information, please see our web site at:

http://www.zebra.com/environment

Return Materials Authorization

Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, contact Repair Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below:

For USA, Latin America, and Asia / Pacific:

Zebra Technologies Corporation Zebra Card Printer Solutions 1001 Flynn Road Camarillo, CA. 93012-8706.USA Phone: +1 (805) 578-5001 FAX: +1 (805) 579-1808

Declarations of Conformity

FCC Regulations

Models P110i and P110m have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and operated in accordance with the P110i and P110m User’s Manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

For Europe and Middle East:

Zebra Technologies Corporation Zebra Card Printer Solutions Pittman Way, Fulwood Preston, PR2 9ZD Lancashire, U.K. Phone: +44 - 1 - 772 - 797555 FAX: +44 - 1 - 772 - 693000

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Zebra may cause harmful interference and void the FCC authorization to operate this equipment.

iv P110i & P110m Card Printer User’s Manual 980515-001 Rev. C

Industry Canada Notice

This device complies with Industry Canada ICES-003 class A requirements. Cet équipement est conforme à l 'ICES-003 classe A de la Norme Industrielle Canadienn e.

Foreword

EN 55022 (1998)

EN 301489-3 V1.4.1

EN55024 (2001)

EN 60950-1 (2001)

EN300330-2 V1.1.1

RF Emissions control

RF Emissions and Immunity for radio equipment

Immunity to Electro-Magnetic Disturbances

Product safety

Radio Frequency Interferences

89/336/EEC modified by 92/31/EEC and 93/68/EEC

73/23/EEC modified by 93/ 68/EEC

1999/5/CE

EMC Directive

Low voltage Directive

R&TTE Directive

For a formal certificate, please contact the Compliance Office at Zebra’s Camarillo facility .

EUROPE:

Norway Only: This product is also designed for IT power system with phase to phase

voltage 230V. Earth grounding is via the polarized, 3-wire power cord.

FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan” SE: “Apparaten skall anslutas till jordat uttag” NO: “Apparatet må tilkoples jordet stikkontakt”

980515-001 Rev. C P110i & P110m Card Printer User’s Manual v

Foreword

Icons

Throughout this manual, different icons highlight important information, as follows:

Note • Indicates information that emphasizes or supplements important poin ts of the main

text.

Advises you of information that is essential to complete a task, or poi nts out the importanc e of specific information in the text.

Electric Shock Caution • Warns you of a potential electric shock situation.

Electrostatic Discharge Caution • Warns you of a situation where electrostatic

discharge could cause damage to electronic components.

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you, or could result in physical damage to the hardware.

vi P110i & P110m Card Printer User’s Manual 980515-001 Rev. C

Foreword

Printer Models

The Zebra Product Number tells a story: Here is a quick review of the Zebra Card Prin ter Seri es numbering and letterin g system to help

you. Model numbers include identifiers that specify options using the following lettering

conventions:

Part Number Description

Base Printer

P 1 1 0 i - _ _ _ _ _ - _ _ _ P 1 1 0 m - _ _ _ _ _ - _ _ _

_ _ _ _ _ - 0 _ _ _ _ - _ _ _

_ _ _ _ _ - _ 0 _ _ _ - _ _ _ _ _ _ _ _ - _ M _ _ _ - _ _ _

_ _ _ _ _ - _ _ 0 _ _ - _ _ _ _ _ _ _ _ - _ _ 1 _ _ - _ _ _

_ _ _ _ _ - _ _ _ 0 _ - _ _ _

_ _ _ _ _ - _ _ _ _ A - _ _ _ _ _ _ _ _ - _ _ _ _ C - _ _ _

_ _ _ _ _ - _ _ _ _ _ - I _ _ _ _ _ _ _ - _ _ _ _ _ - U _ _

_ _ _ _ _ - _ _ _ _ _ - _ D _

_ _ _ _ _ - _ _ _ _ _ - _ _ 0 _ _ _ _ _ - _ _ _ _ _ - _ _ S

Example

P 1 1 0 i - 0 M 1 0 A - I D 0

Accessories 105862-001 105912-912 P120i/110i/P110m Cleaning Kit, includes 4 print engine cleaning

P110i Single Sided Color Card Printer P110m Single Sided Monochrome Card Printer

Smart Card Options

None

Magnetic Encoder

None Yes (select defaults below)

Magnetic Encoder Defaults

None Stripe Down, HiCo/LoCo

Memory Expansion

None

Interface

USB Only USB and Ethernet

Power Cords

U. S. and Europe U. K. and Australia

Windows Drivers and User Documentation included on one CD (Software & Documentation Package) which contains Multilanguage documentation - English, Spanish, French, German, Chinese, Italian, and Portuguese

Starter Kit

No Starter Kit Starter kit (including 200 - 30 mil PVC cards and one YMCKO ribbon, part number 800015-940) (P110i only)

P110i Single-Sided Color Card Printer, Magnetic Stripe Encoder (HiCoDn), Standard Memory, USB Inter-face, US and Europe Power Cords, Windows Driver and User Documentation CD

P120i/110i/P1 10m Card SenseTM single card feed upgrade kit

cards and 4 feeder cleaning cards

980515-001 Rev. C P110i & P110m Card Printer User’s Manual vii

viii P110i & P110m Card Printer User’s Manual 980515-001 Rev. C

Table of Contents

• Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Product Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Return Materials Authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Declarations of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Printer Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

1 • Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Unpacking Your Card Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Multi-Function LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Rear Panel Connectors, Controls, and Indicators . . . . . . . . . . . . . . . . 4

2 • Printer Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the P110i or P110m Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Print Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Change Printer Driver Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Loading Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Loading Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Card Feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Card Output Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

980515-001 Rev. C P110i & P110m Card Printer User’s Manual ix

Table of Contents

4 • Printer Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

5 • Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Troubleshooting the Ethernet Connection and Adapter. . . . . . . . . . . . . . 37

Creating a Sample Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Resetting to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Ethernet Adapter Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Network Status/Activity Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

7 • Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

ISO standard dimensions for plain card. . . . . . . . . . . . . . . . . . . . . . . 43

ISO standard dimensions for magnetic stripe card . . . . . . . . . . . . . . 43

Appendix A • Magnetic Card Encoder . . . . . . . . . . . . . . . . . . . . . . 45

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Magnetic Encoder Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

ISO Standard Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Appendix B • Card SenseTM Single Card Feed Mode . . . . . . . . . . 49

Printing a Single Card Without Using the Feeder. . . . . . . . . . . . . . . . . . . 49

Install Card SenseTM Single Card Feed Kit . . . . . . . . . . . . . . . . . . . 49

Install Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Printing a Single Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Appendix C • Connecting to a Network . . . . . . . . . . . . . . . . . . . . . 55

Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

External Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Internal Print Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Appendix D • Worldwide Sales & Support. . . . . . . . . . . . . . . . . . . 57

Sales and Support Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

xP110i & P110m Card Printer User’s Manual 980515-001 Rev. C

Getting Started

Unpacking Your Card Printer

Your P110i or P110m printer ships in a cardboard carton, protected by styrofoam inserts and a protective anti-static bag. Keep all packaging material in case you need to move or re-ship the printer.

1. Before opening and unpacking the printe r , inspect the carto n to ensure that no damage

occurred during shipment.

2. Ensure that you have a clean and nearly dust free environment for proper operation

and storage of the printer.

3. Unlatch and remove the handle, open the carton, and remove the box containing the

printer accessories from the shipping carton.

4. Remove the styrofoam packing material from the top of the printer.

5. Lift the printer out of the carton by holding it on both sides of the bottom and lifting

the printer gently from the carton.

6. Make sure the following accessories are included with your printer:

a. Software CD-ROM b. Qui ck Start Guide c. Cleaning Kit d. 120 VAC and 230 VAC Power Cords e. Power Transformer f. USB Printer Cable

If any items are missing, please contact your dealer. To reorder; refer to Appendix D of this manual.

980515-001 Rev. C P110i & P110m Card Printer User’s Manual 1

Getting Started

Controls and Indicators

Multi-Function LCD Panel

Your printer is equipped with a Multi Function LCD Readout Panel to provide printer status information. The readout is controlled by the multi-function control button directly below the viewing window.

Multi-Function LCD Panel

Multi-Function Control Button

The LCD Panel can display the following messages:

Message Mode

Operational

Initializing SELF TEST READY

DOWNLOADING DATA MAG ENCODING

PRINTING MONO PRINTING CYAN PRINTING YELLOW PRINTING MAGENTA PRINTING BLACK PRINTING OVERLAY

Fixed Fixed Fixed Fixed

Fixed Fixed

Fixed (These messages do not apply to the P110m Printer.)

DOWNLOADING FIRMWARE

2P110i & P110m Card Printer User’s Manual 980515-001 Rev. C

Fixed

Getting Started

Message Mode

CLEANING REMOVE RIBBON THEN CLOSE LID EMPTY FEEDER THEN CLOSE COVER FEED LONG CLEANING CARD IN EXIT REMOVE LONG CLEANING CARD INSERT FEEDER CLEANING CARD CLOSE FEEDER DOOR REMOVE FEEDER CLEANING CARD SINGLE CARD READY-PRINT OR EJECT INSERT CARD PUSH BUTTON TO CONTINUE

Warnings (Printer will still operate)

REMOVE CARD AT EXIT CLEAN PRINTER CHECKING RIBBON ENCODING ERROR

Fixed Scrolling Scrolling Scrolling Scrolling Scrolling Scrolling Scrolling Scrolling Fixed Scrolling

Scrolling Fixed Fixed Fixed

INVALID MAGNETIC DATA CHECK RIBBON CLOSE LID FLASH ERROR READING ERROR

Errors (Printer will not operate)

OUT OF RIBBON OUT OF CARDS MECHANICAL ERROR COVER OPEN PARAMETERS ERROR COMMAND ERROR LID OPEN OUT OF RIBBON

Scrolling Fixed Fixed Fixed Fixed

Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed

980515-001 Rev. C P110i & P110m Card Printer User’s Manual 3

Getting Started

Rear Panel Connectors, Controls, and Indicators

The figure below shows the rear of the P110i or P110m Printer.

USB Port

Power Socket

Power Switch

The power switch is located at the rear of the printer unit, bottom right.

Power Socket

The power socket is located at the rear of the printer, to the left of the power switch.

USB Port

The USB port is located at the rear of the printer unit, bottom left.

Power Switch

4P110i & P110m Card Printer User’s Manual 980515-001 Rev. C

Ethernet Option

If your Printer includes the Ethernet option, the rear of the printer will look like the figure below.

Getting Started

Power Socket

USB Port

Network Status / Activity Indicator

Ethernet Adapter Status Indicator

Ethernet Reset Button

Power Switch

Ethernet Connector

980515-001 Rev. C P110i & P110m Card Printer User’s Manual 5

6P110i & P110m Card Printer User’s Manual 980515-001 Rev. C

Printer Installation

Installing the P110i or P110m Printer

Caution • Do not power the printer with USB attached to your computer at this time.

THE DRIVER WILL PROMPT YOU WHEN IT IS TIME TO PLUG IN AND POWER

UP YOUR PRINTER.

Caution • Limit electrical power supplied to the P110i or P110m Printer to 24 VDC. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result. The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults. The power supply pack can only be replaced by the same product from the manufacturer.

980515-001 Rev. C P110i & P110m Card Printer User’s Manual 7

Printer Installation

1. Place the printer in a location that allows easy access to all sides. The printe r should never

be operated while resting on its side or upside down

2. Remove the yellow CAUTION label from the back of the printer.

3. Ensure that the printer’s power switch is in the OFF (O) position.

8P110i & P110m Card Printer User’s Manual 980515-001 Rev. C

Printer Installation

4. Insert the power supply plug into the power socket, attach the power cord (120VAC or

230VAC) to the power supply, then plug the power cord in to a grounded electrical socket of the proper voltage and type.

115 VAC

230 VAC

Caution • Intermittent or unpredictable operation may occur from unsecured connectors. If damaged, the power cable must be replaced by an exact equivalent. The socket should always be easily accessible to power off the printer.

5. If your printer has only the USB interface, attach the included USB cable to your

computer and the printer.

980515-001 Rev. C P110i & P110m Card Printer User’s Manual 9

Printer Installation

6. If your printer has the optional Ethernet interface (as well as the USB interface), connect

either the USB cable to printer and computer or the Ethernet cable to the printer and the Ethernet network.

Important • Do not connect both the USB and the Ethernet interfaces at the same time!

10 P110i & P110m Card Printer User’s Manual 980515-001 Rev. C

Installing the Printer Driver

Important • Do not power the prin ter with USB a ttached to your computer at this time. The

driver will prompt you when it is time to plug in and power up your printer.

To install the Printer Driver on Windows 2000 and Windows XP operating systems, insert the User Documentation and Drivers CD, included with your printer, into your computer and the InstallWizard will walk you through the required installation steps.

Both the P110i and P110m Printers use the same Printer Driver. The InstallWizard will:

• Automatically install the User Interface when the driver CD is inserted.

• Start the installation process when the Install Printer Driver menu item is selected from

the Main Menu.

• Allow you to install Ethernet drivers, if you plan on networking your card printer via an external print server

• Check to see which operating system you are using

• Detect previous versions of the driver and clean up any unnecessary Windows registry entries. You must select “Remove” from the install options to remove any previous driver versions.

• Install the new driver files

• Reboot your computer

Printer Installation

980515-001 Rev. C P110i & P110m Card Printer User’s Manual 11

+ 47 hidden pages