Zebra MC65 integrator Guide

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MC65 MOBILE COMPUTER

INTEGRATOR GUIDE

MC65 MOBILE COMPUTER

INTEGRATOR GUIDE

72E-142435-03

Rev. A

March 2015

ii MC65 Integrator Guide

No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Zebra. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice.

The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on a licensed basis. Zebra grants to the user a non-transferable and non-exclusive license to use each software or firmware program delivered hereunder (licensed program). Except as noted below, such license may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of Zebra. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Zebra. The user agrees to maintain Zebra’s copyright notice on the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed program delivered to the user or any portion thereof.

Zebra reserves the right to make changes to any software or product to improve reliability, function, or design.

Zebra does not assume any product liability arising out of, or in connection with, the application or use of any product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise under any Zebra, intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in Zebra products.

Revision History

Changes to the original guide are listed below:

Change Date Description

-01 Rev A 9/2010 Initial release.

-01 Rev. B 3/2011 Correct scan button wake up on page 1-9.

-02 Rev. A 11/2011 Updates due to latest software, OEM version 02.31.00XX.

-02 Rev. B 06/30/12 Add Power off procedure, add new registry settings.

-03 Rev. A 3/2015 Zebra Rebranding

iii

iv MC65 Integrator Guide

Revision History.............................................................................................................................. iii

About This Guide

Introduction ..................................................................................................................................... xi

Documentation Set ......................................................................................................................... xi

Configurations................................................................................................................................. xi

Software Versions..................................................................................................................... xii

Chapter Descriptions ...................................................................................................................... xii

Notational Conventions................................................................................................................... xiii

Related Documents ........................................................................................................................ xiii

Service Information......................................................................................................................... xiv

Chapter 1: Getting Started

Introduction .................................................................................................................................... 1-1

Unpacking ...................................................................................................................................... 1-1

Getting Started ............................................................................................................................... 1-2

Installing a microSD Card ........................................................................................................ 1-2

Installing the SIM Card ............................................................................................................. 1-3

Installing the Battery ................................................................................................................ 1-4

Charging the Battery ................................................................................................................ 1-5

Charging the Main Battery ................................................................................................. 1-5

Charging Spare Batteries ................................................................................................... 1-6

Charging Temperature ....................................................................................................... 1-6

Powering On the MC65 ............................................................................................................ 1-6

Calibrating the Screen ........................................................................................................ 1-6

Powering Off the MC65 ............................................................................................................ 1-7

First-time Network Activation ................................................................................................... 1-7

Network Activation ............................................................................................................. 1-7

Replacing the Battery ..................................................................................................................... 1-8

Resetting the MC65 ....................................................................................................................... 1-8

Performing a Clean Boot ................................................................................................................ 1-9

Waking the MC65 .......................................................................................................................... 1-9

vi MC65 Integrator Guide

Chapter 2: Accessories

Introduction .................................................................................................................................... 2-1

Single Slot USB Cradle .................................................................................................................. 2-3

Setup ........................................................................................................................................ 2-3

Charging the MC65 Battery ..................................................................................................... 2-3

Charging the Spare Battery ..................................................................................................... 2-4

Battery Charging Indicators ..................................................................................................... 2-4

Charging Temperature ....................................................................................................... 2-5

Single Slot Ethernet/Modem/USB Cradle ...................................................................................... 2-6

Required Software ................................................................................................................... 2-6

Country Settings ...................................................................................................................... 2-6

Setup ........................................................................................................................................ 2-7

Indicators ................................................................................................................................. 2-7

MC65 Software Setup .............................................................................................................. 2-8

Ethernet Setup ................................................................................................................... 2-8

Modem Setup ..................................................................................................................... 2-8

Four Slot Ethernet Cradle .............................................................................................................. 2-10

Setup ........................................................................................................................................ 2-10

Daisychaining Ethernet Cradles ............................................................................................... 2-11

Ethernet Cradle Drivers ........................................................................................................... 2-11

Charging and Communication ................................................................................................. 2-13

LED Charging Indicators .................................................................................................... 2-13

Charge LED ....................................................................................................................... 2-13

Speed LED ......................................................................................................................... 2-13

Link LED ............................................................................................................................ 2-13

Charging Temperature ....................................................................................................... 2-14

LED Communication Indicators (CRD5500-4000ER) ........................................................ 2-14

LED Communication Indicators (CRD5501-4000ER) ........................................................ 2-14

Four Slot Charge Only Cradle ....................................................................................................... 2-15

Setup ........................................................................................................................................ 2-15

Charging Temperature ....................................................................................................... 2-15

Wall Mount Bracket ........................................................................................................................ 2-16

VCD5500 Vehicle Cradle ............................................................................................................... 2-18

Requirements ........................................................................................................................... 2-18

Connector Pin-Outs ........................................................................................................... 2-18

Mounting the Cradle ................................................................................................................. 2-18

Power Connection .................................................................................................................... 2-19

Charging the MC65 Battery ..................................................................................................... 2-21

Removing the MC65 .......................................................................................................... 2-21

Battery Charging Indicators ..................................................................................................... 2-22

Charging Temperature ....................................................................................................... 2-22

Four Slot Battery Charger .............................................................................................................. 2-23

Spare Battery Charging ........................................................................................................... 2-23

Battery Charging Indicators ..................................................................................................... 2-23

Charging Temperature ....................................................................................................... 2-23

Cables ............................................................................................................................................ 2-25

USB Charging Cable ................................................................................................................ 2-25

Charge Only Cable .................................................................................................................. 2-25

Auto Charge Cable .................................................................................................................. 2-26

Connecting to the MC65 .......................................................................................................... 2-26

Battery Charging Indicators ..................................................................................................... 2-27

Table of Contents vii

Charging Temperature ............................................................................................................. 2-27

Vehicle Holder ................................................................................................................................ 2-28

Installation Reminders ............................................................................................................. 2-28

Device Mounting Precautions .................................................................................................. 2-28

Installation ................................................................................................................................ 2-28

Assembly ............................................................................................................................ 2-29

Windshield Installation ....................................................................................................... 2-29

Flat Surface Installation ...................................................................................................... 2-30

Chapter 3: ActiveSync

Introduction .................................................................................................................................... 3-1

Installing ActiveSync ...................................................................................................................... 3-1

MC65 Setup ................................................................................................................................... 3-2

Setting Up an ActiveSync Connection on the Host Computer ....................................................... 3-3

Synchronization the MC65 ....................................................................................................... 3-3

Chapter 4: Application Deployment

Introduction .................................................................................................................................... 4-1

Security .......................................................................................................................................... 4-1

Application Security ................................................................................................................. 4-1

Digital Signatures ..................................................................................................................... 4-1

Locking Down a Mobile Computer ..................................................................................... 4-2

Installing Certificates .......................................................................................................... 4-3

Device Management Security .................................................................................................. 4-3

Remote API Security ................................................................................................................ 4-3

Packaging ...................................................................................................................................... 4-4

Deployment .................................................................................................................................... 4-4

Installation Using ActiveSync ................................................................................................... 4-4

Installation Using Storage Card ............................................................................................... 4-4

Installation Using AirBEAM ...................................................................................................... 4-5

MSP ......................................................................................................................................... 4-5

Update Loader Image .............................................................................................................. 4-5

Download Update Loader Package ................................................................................... 4-5

ActiveSync ......................................................................................................................... 4-5

microSD Card ..................................................................................................................... 4-6

XML Provisioning ........................................................................................................................... 4-6

Creating an XML Provisioning File ........................................................................................... 4-6

XML Provisioning vs. RegMerge and Copy File ...................................................................... 4-7

RegMerge .......................................................................................................................... 4-7

CopyFiles ........................................................................................................................... 4-7

Storage .......................................................................................................................................... 4-8

Random Access Memory ......................................................................................................... 4-8

Volatile File Storage (Cache Disk) ..................................................................................... 4-8

Persistent Storage ................................................................................................................... 4-9

Application Folder .................................................................................................................... 4-9

Enterprise Mobility Developer Kits ................................................................................................. 4-9

viii MC65 Integrator Guide

Chapter 5: Phone Setup

Introduction .................................................................................................................................... 5-1

Automatic Network Setup ........................................................................................................ 5-1

Manual Network Setup ............................................................................................................. 5-1

CDMA Network Setup ........................................................................................................ 5-1

GSM Network Setup .......................................................................................................... 5-2

Dual Network Usage ...................................................................................................................... 5-3

Switching Between CDMA Networks ............................................................................................. 5-3

Global Usage ................................................................................................................................. 5-3

Configuring a GSM Data Connection ............................................................................................ 5-5

Phone Settings .............................................................................................................................. 5-6

Sounds ..................................................................................................................................... 5-6

Security .................................................................................................................................... 5-6

Enabling a PIN ................................................................................................................... 5-6

Changing a PIN .................................................................................................................. 5-7

Disabling a PIN .................................................................................................................. 5-8

GSM Services .......................................................................................................................... 5-8

Call Barring (Call Blocking) ................................................................................................ 5-8

Caller ID ............................................................................................................................. 5-8

Call Forwarding .................................................................................................................. 5-8

Call Waiting ........................................................................................................................ 5-9

Voice Mail and Text Messages .......................................................................................... 5-9

Fixed Dialing ...................................................................................................................... 5-9

Internet ..................................................................................................................................... 5-10

Services ................................................................................................................................... 5-10

Broadcast Channels ........................................................................................................... 5-10

GPS Privacy ....................................................................................................................... 5-10

HAC ......................................................................................................................................... 5-10

Chapter 6: Maintenance & Troubleshooting

Introduction .................................................................................................................................... 6-1

Maintaining the MC65 .................................................................................................................... 6-1

Removing the Screen Protector ..................................................................................................... 6-2

Battery Safety Guidelines .............................................................................................................. 6-2

Cleaning ......................................................................................................................................... 6-3

Materials Required ................................................................................................................... 6-3

Cleaning the MC65 .................................................................................................................. 6-4

Housing .............................................................................................................................. 6-4

Display ............................................................................................................................... 6-4

Scanner Exit Window ......................................................................................................... 6-4

Connector .......................................................................................................................... 6-4

Cleaning Cradle Connectors .................................................................................................... 6-4

Cleaning Frequency ................................................................................................................. 6-5

Troubleshooting ............................................................................................................................. 6-5

MC65 ....................................................................................................................................... 6-5

Bluetooth Connection ............................................................................................................... 6-7

Single Slot USB Cradle ............................................................................................................ 6-7

Four Slot Ethernet Cradle ........................................................................................................ 6-8

Vehicle Cradle .......................................................................................................................... 6-9

Four Slot Battery Charger ........................................................................................................ 6-9

Table of Contents ix

Cables ...................................................................................................................................... 6-10

Magnetic Stripe Reader ........................................................................................................... 6-10

Appendix A: Technical Specifications

MC65 Technical Specifications ...................................................................................................... A-1

MC65 ....................................................................................................................................... A-1

Decode Zones .......................................................................................................................... A-6

SE4500-SR ........................................................................................................................ A-6

SE4500-DL ......................................................................................................................... A-8

MC65 External Connector Pin-Outs ......................................................................................... A-10

MC65 Accessory Specifications ..................................................................................................... A-11

Single Slot USB Cradle ............................................................................................................ A-11

Four Slot Battery Charger ........................................................................................................ A-11

Four Slot Charge Only Cradle .................................................................................................. A-12

Four Slot Ethernet Cradle ........................................................................................................ A-12

Magstripe Reader .................................................................................................................... A-13

Vehicle Cradle .......................................................................................................................... A-14

Cables ...................................................................................................................................... A-14

Appendix B: Software

SMS8 Configuration ....................................................................................................................... B-1

Cache Disk Configuration .............................................................................................................. B-1

Auto Reboot ................................................................................................................................... B-2

Daily Reboot .................................................................................................................................. B-2

SMS Cell Broadcast ....................................................................................................................... B-2

Glossary

Index

x MC65 Integrator Guide

ABOUT THIS GUIDE

Introduction

This Integrator Guide provides information about setting up and configuring the MC65 and it’s accessories.

NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.

Documentation Set

The documentation for the MC65 is divided into guides that provide information for specific user needs.

•

MC65 Quick Start Guide - describes how to get the MC65 up and running.

•

MC65 User Guide - describes how to use the MC65.

•

MC65 Integrator Guide - describes how to set up the MC65 and it's accessories.

•

Enterprise Mobility Developer Kit (EMDK) Help File - provides API information for writing applications.

Configurations

This guide covers the following configurations:

Configuration Radios Display Memory

MC659B WLAN: 802.11 a/b/g

WPAN: Bluetooth

v2.0 EDR

WWAN: CDMA or

GSM/UMTS

GPS: Stand-alone

GPS or A-GPS

3.5” VGA Color

256 MB RAM/ 1 GB Flash or 512 MB RAM/1 GB Flash

Data Capture

Options

2D imager or 2D imager and camera

Operating

System

Windows Mobile 6.5 Professional

Keypads

Numeric, QWERTY, QWERTZ, AZERTY, PIM or DSD

xii MC65 Integrator Guide

Software Versions

This guide covers various software configurations and references are made to operating system or software versions for:

•

Adaptation Kit Update (AKU) version

•

OEM version

•

Fusion version

•

Phone version.

AKU Version

To determine the Adaptation Kit Update (AKU) version:

Ta p Start > Settings > System > About > Version.

The second line lists the operating system version and the build number. The last part of the build number represents the AKU number. For example, Build 23103.5.3.3 indicates that the device is running AKU version

5.3.3.

OEM Version

To determine the OEM software version:

Ta p Start > Settings > System > System Info > System.

Fusion Software

To determine the Fusion software version:

Ta p Status Bar > > Wireless Status > Versions.

Phone Software

To determine the Phone software version:

Press > > Phone information.

Chapter Descriptions

Topics covered in this guide are as follows:

•

Chapter 1, Getting Started provides information on MC65 configurations and accessories, charging the

battery, and resetting the device.

•

Chapter 2, Accessories describes the accessories available for the MC65 and how to set up power

connections and battery charging capabilities, where applicable.

•

Chapter 3, ActiveSync provides instructions on installing ActiveSync and setting up a partnership

between the MC65 and a host computer.

•

Chapter 4, Application Deployment provides information for provisioning and deploying applications to

the MC65.

•

Chapter 5, Phone Setup explains how to setup the phone on GCSM/UMTS and CDMA networks.

•

Chapter 6, Maintenance & Troubleshooting includes instructions on cleaning and storing the MC65, and

provides troubleshooting solutions for potential problems during MC65 operation.

•

Appendix A, Technical Specifications includes tables listing the technical specifications for the MC65 and

its accessories.

Notational Conventions

The following conventions are used in this document:

•

“EDA” refers to Zebra MC65 family of hand-held computers.

•

Italics are used to highlight the following:

• chapters and sections in this and related documents

• dialog box, window, and screen names

• drop-down list and list box names

• check box and radio button names

• icons on a screen.

About This Guide xiii

•

Bold text is used to highlight the following:

• key names on a keypad

• button names on a screen.

•

Bullets (•) indicate:

• action items

• lists of alternatives

• lists of required steps that are not necessarily sequential.

•

Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.

Service Information

If you have a problem with your equipment, contact Zebra Global Customer Support for your region. Contact information is available at: http://www.zebra.com/support

When contacting support, please have the following information available:

•

Serial number of the unit (found on manufacturing label)

•

Model number or product name (found on manufacturing label)

•

Software type and version number.

Zebra responds to calls by e-mail, telephone or fax within the time limits set forth in support agreements.

If your problem cannot be solved by Zebra Global Customer Support, you may need to return your equipment for servicing and will be given specific directions. Zebra is not responsible for any damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the warranty.

If you purchased your business product from a Zebra business partner, contact that business partner for support.

CHAPTER 1 GETTING STARTED

Introduction

This chapter lists the parts and accessories for the MC65 and explains how to set up the MC65 for the first time.

Unpacking

Carefully remove all protective material from the MC65 and save the shipping container for later storage and shipping.

Verify that you received the following:

•

MC65 EDA

•

3600 mAh Lithium-ion battery

•

stylus with tether (installed)

•

screen protector, installed on display window

•

Regulatory Guide

•

Quick Start Guide.

Inspect the equipment for damage. If any equipment is missing or damaged, contact the Zebra Global Customer Support center immediately. SeeService Information on page xiv for contact information.

Prior to using the MC65 for the first time, remove the protective shipping film that covers the scan window, display and camera window.

1 - 2 MC65 Integrator Guide

Rubber access door

microSD card holder door

SIM card holder door

Getting Started

To start using the MC65 for the first time:

•

Install a microSD card (optional)

•

Install the SIM card (GSM only)

•

Install the main battery pack.

•

Charge the MC65.

•

Power on the MC65.

Installing a microSD Card

The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack. Refer to the documentation provided with the card for more information, and follow the manufacturer’s recommendations for use.

CAUTION Follow proper ESD precautions to avoid damaging the SD card. Proper ESD precautions include, but

are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

To install the microSD card:

1. Remove the handstrap.

2. Lift rubber access door.

3. Slide the SIM card holder door up to unlock.

4. Lift SIM card holder door.

Figure 1-1

5. Lift microSD card holder door.

6. Insert the microSD card into card holder door ensuring that the card slides into the holding tabs on each

side of the door.

Lift SIM Slot Holder Door

Getting Started 1 - 3

microSD card

Holding tab

Figure 1-2

7. Close the card holder door and push down until it is securely into place.

8. If installing a SIM card, proceed to Installing the SIM Card.

9. Close SIM card holder door and slide down until it locks into place.

10. Close rubber access door.

Insert microSD Card in Holder

Installing the SIM Card

NOTE GSM only.

The MC65 does not support copying multiple contacts to some SIM cards. If an error message appears, see Chapter 6, Maintenance & Troubleshooting for more information.

GSM phone service requires a Subscriber Identification Module (SIM) card. Obtain the card from the your service provider. The card fits into the MC65 and can contain the following information:

•

Mobile phone service provider account details.

•

Information regarding service access and preferences.

•

Contact information, which can be moved to Contacts on the MC65.

•

Any additional services to which you have subscribed.

NOTE For more information about SIM cards, refer to the service provider's documentation.

To install the SIM card:

1. Lift rubber access door.

2. Slide the SIM card holder up to unlock.

3. Lift the SIM card holder door.

1 - 4 MC65 Integrator Guide

Figure 1-3

4. Insert the SIM card, as shown in Figure 1-4 ensuring that the card slides into the holding tabs on each side

Lifting the SIM Cover

of the door.

Figure 1-4

5. Close SIM card holder door and slide down to lock into place.

6. Close the rubber access door.

7. Install the battery.

Inserting the SIM Card

NOTE For detailed information about WWAN activation and settings, refer to the MC65 Integrator Guide.

Installing the Battery

To install the battery.

1. Insert the battery, bottom first, into the battery compartment in the back of the MC65.

2. Press the battery down into the battery compartment until the battery release latch snaps into place.

3. Replace the handstrap.

Getting Started 1 - 5

Battery

Battery Release Latch

Figure 1-5

Inserting the Battery

Charging the Battery

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page

6-2.

Charging the Main Battery

Before using the MC65 for the first time, charge the main battery until the amber Charging/Battery Status LED remains lit (see Table 1-1 on page 1-6 for charge status indications). To charge the MC65, use a cable or a cradle with the appropriate power supply. For information about the accessories available for the MC65, see

Chapter 2, Accessories.

The MC65 is equipped with a memory backup battery which automatically charges from the fully-charged main battery. When using the MC65 for the first time, the backup battery requires approximately 40 hours to fully charge. This is also true any time the backup battery is discharged, which occurs when the main battery is removed for several hours. The backup battery retains RAM data in memory for at least 15 minutes (at room temperature) when the MC65’s main battery is removed. When the MC65 reaches a very low battery state, the combination of main battery and backup battery retains RAM data in memory for at least 36 hours.

For cable and cradle setup and charging procedures refer to the MC65 Integrator Guide.

•

USB Charging Cable

•

Charge Only Cable

•

Single Slot USB Cradle

•

To charge the main battery:

1. Connect the charging accessory to the appropriate power source.

Four Slot Charge Only Cradle

Four Slot Ethernet Cradle.

1 - 6 MC65 Integrator Guide

2. Insert the MC65 into a cradle or attach to a cable. The MC65 begins charging. The Charging/Battery Status

LED blinks amber while charging, then turns solid amber when fully charged. See Table 1-1 for charging indications.

The 3600 mAh battery charges in less than six hours.

Table 1-1

Off MC65 is not charging.

Slow Blinking Amber (1 blink every 2 seconds)

Solid Amber Charging complete.

Fast Blinking Amber (2 blinks/second)

LED Charge Indicators

Charging/Battery

Status LED

Indication

MC65 is not inserted correctly in the cradle or connected to a power source. Charger/cradle is not powered.

MC65 is charging.

Note: When the battery is initially inserted in the MC65, the amber LED flashes once if the battery power is low or the battery is not fully inserted.

Charging error, e.g.:

•

Temperature is too low or too high.

•

Charging has gone on too long without completion (typically eight hours).

Charging Spare Batteries

See Chapter 2, Accessories for information on using accessories to change spare batteries.

Charging Temperature

Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Note that charging is intelligently controlled by the MC65.

To accomplish this, for small periods of time, the MC65 or accessory alternately enables and disables battery charging to keep the battery at acceptable temperatures. The MC65 or accessory indicates when charging is disabled due to abnormal temperatures via its LED. See Table 1-1.

Powering On the MC65

Press the Power button to turn on the MC65. The splash screen displays for about a minute as the MC65 initializes its flash file system, then the calibration window appears.

Calibrating the Screen

NOTE The Calibration screen can be accessed by pressing Blue key then Backspace key.

To calibrate the screen so the cursor on the touch screen aligns with the tip of the stylus:

1. Remove the stylus from its holder on the side of the MC65.

2. Carefully press and briefly hold the tip of stylus on the center of each target that appears on the screen.

3. Repeat as the target moves around the screen, then tap the screen to continue.

Powering Off the MC65

NOTE Only available on OEM version 02.31.002 and above.

To power off the MC65, press the Power button for five seconds. Tap Power Off.

Getting Started 1 - 7

Figure 1-6

Power Key Menu

First-time Network Activation

Network Activation

To activate on a GSM/UMTS network:

1. If an active SIM card was installed in the MC65, the MC65 performs the activation process.

2. The Phone Network - GSM/UMTS Setup dialog box displays.

3. Tap Yes and then OK. For some carriers, the MC65 resets.

4. If during start-up, no update connection settings message appears, tap Start > Settings > Connection >

Phone Network Setup and tap Update Connection Settings button.

5. If the network is unsupported, a message appears with links for manually setting the data connection and

MMS settings.

To activate on a CDMA network:

1. Create an account with the CDMA carrier. Provide the MEID number (located on the back of the MC65 or

tap Start > Settings > System Display Info) to the customer service representative.

2. If a SIM card was not installed, a No SIM card found dialog box displays.

3. Tap OK. The Phone Network - CDMA Activation dialog box displays.

4. Tap Yes to activate on a CDMA network.

5. On the CDMA Setup tab, tap the Preferred network option and select a network.

6. Tap Yes.

7. Tap the Start Activation button.

8. Tap Yes to activate.

1 - 8 MC65 Integrator Guide

Battery Latch

9. Press Activate Now button.

For detailed information for configuring the phone and activating on a different network, see Chapter 5, Phone

Setup.

Replacing the Battery

CAUTION The MC65 backup battery retains data for up to 15 minutes. Replace the battery within 15 minutes to

ensure that application states are maintained and that data is not lost.

1. If the MC65 is in suspend mode, press the red Power button to wake the device.

2. Press and hold the red Power button for approximately 5 seconds.

3. Release the Power button. On OEM version 02.31.00XX and above, tap Battery Swap. The Data Capture

LED lights red.

4. When the LED turns off, remove the handstrap.

5. Slide the battery latch to the right. The battery ejects slightly.

Figure 1-7

6. Lift the battery from the MC65.

7. Insert the replacement battery, bottom first, into the battery compartment in the back of the MC65.

8. Press the battery down until the battery release latch snaps into place.

9. Replace the handstrap.

Removing the Battery

Resetting the MC65

A reset restarts the MC65 by closing all running programs. Data saved in flash memory or a memory card is not lost.

If the MC65 is not functioning properly, perform a reset.

To perform a reset:

•

On a numeric keypad, simultaneously press the red Power button and the and keys.

•

On an alphanumeric keypad, simultaneously press the red Power button and the and keys.

•

On a PIM keypad, simultaneously press the red Power button and the and keys.

Performing a Clean Boot

CAUTION A clean boot should only be performed by an authorized system administrator. You must connect the

MC65 to AC power during a clean boot.

Removing AC power from the MC65 during a clean boot may render the MC65 inoperable.

A clean boot resets the MC65 to the factory default settings. All data in the Application folder is retained. You must download the Clean Boot Package file from the Support Central web site, http://www.zebra.com/support and install on the MC65.

To perform a clean boot:

Getting Started 1 - 9

1. Download the Clean Boot Package from the Support Central web site. Follow the instructions included in

the package for installing the package onto the MC65.

2. Perform a reset.

3. Immediately, as soon as the device starts to boot and before the splash screen is visible, press and hold

the left scan button.

4. Insert the MC65 into a powered cradle.

5. The MC65 updates and then resets.

6. Calibrate the screen.

Waking the MC65

The wake-up conditions define what actions wake up the MC65 after it has gone into suspend mode. The MC65 can go into suspend mode by either pressing the Power button or automatically by time-out settings

Table 1-2

AC power is applied. No Yes

MC65 is inserted into a cradle. Yes Yes

Wake-up Default Settings

Condition for Wake-up Power Button Automatic Time-out

MC65 is removed from a cradle. Yes Yes

MC65 is connected to a USB device. No Yes

MC65 is disconnected from a USB device. No Yes

A key is pressed. No No

The left scan trigger is pressed. Yes Yes

1 - 10 MC65 Integrator Guide

Table 1-2

The screen is touched. No No

Bluetooth communication Yes Yes

Incoming phone call Yes Yes

Wake-up Default Settings

Condition for Wake-up Power Button Automatic Time-out

CHAPTER 2 ACCESSORIES

Introduction

This chapter provides set up information for the MC65 various accessories listed in Table 2-1:

Table 2-1

MC65 Accessories

Accessory Part Number Description

Cradles

Single Slot USB Cradle CRD5500-1000UR Charges the MC65 main battery and a spare battery.

Single Slot Ethernet/Modem/USB Cradle

Four Slot Charge Only Cradle

Four Slot Ethernet Cradle CRD5500-4000ER

Vehicle Cradle VCD5500-1001R Installs in a vehicle and charges the MC65 main battery.

Vehicle Holder VCH5500-1000R Provides an alternative mounting solution for the MC65 in a

Chargers

Four Slot Spare Battery Charger

CRD5500-1000XR Charges the MC65 main battery and a spare battery.

CRD5500-4000CR CRD5501-4000CR

CRD5501-4000ER

SAC5500-4000CR Charges up to four MC65 battery packs.

Synchronizes the MC65 with a host computer through a USB connection.

Synchronizes the MC65 with a host computer through an Ethernet, Modem or USB connection. Refer to the Zebra Support Central web site, http://www.zebra.com/support from required software.

Charges up to four MC65 devices.

Charges up to four MC65 devices and connects the MC65 with an Ethernet network.

vehicle. Requires the Auto Charge cable for charging the MC65 battery.

USB Charging Cable 25-108022-02R Provides power to the MC65 and USB communication with a

Charge Only Cable 25-112560-01R Connects to a power supply to provide power to the MC65.

Auto Charge Cable VCA5500-01R Charges the MC65 using a vehicle’s cigarette lighter.

host computer.

2 - 2 MC65 Integrator Guide

Table 2-1

MC65 Accessories (Continued)

Accessory Part Number Description

Miscellaneous

Spare 3600 mAh lithium-ion battery

DEX Cable 25-127558-01R For use with electronic data exchange For example, vending

Trigger Handle TRG5500-101R Adds a gun-style handle with a scanning trigger for comfortable

Magnetic Stripe Reader MSR5500-100R Captures data from magnetic stripe cards.

Belt Mounted Rigid Holster SG-MC5511110-01R Clips onto belt to hold the MC65 when not in use.

Fabric Holster SG-MC5521110-01R Soft holder for added protection.

Stylus KT-119150-03R

Spring Loaded Stylus STYLUS-00001-03R

Wall Mounting Kit KT-136648-01R Use for wall mounting the four slot cradles.

Screen Protector KT-129195-03R Package of 3 screen protectors.

BTRY-MC55EAB02 Replacement 3600 mAh battery.

machines.

and productive data capture.

KT-119150-50R

STYLUS-00001-10R

Replacement stylus (3-pack). Replacement stylus (50-pack).

Optional spring loaded stylus (3-pack). Optional spring loaded stylus (10-pack).

Software - Enterprise Mobility Developer Kits (EMDKs), available at:

http://www.zebra.com/support.

Single Slot USB Cradle

Power Supply

USB Port

Power Port

AC Line Cord

This section describes how to set up and use a Single Slot USB cradle with the MC65. For USB communication setup procedures see Chapter 3, ActiveSync.

The Single Slot USB cradle:

•

Provides 5.4 VDC power for operating the MC65.

•

Synchronizes information between the MC65 and a host computer. See Chapter 3, ActiveSync for information on setting up a partnership between the MC65 and a host computer.

•

Charges the MC65’s battery.

•

Charges a spare battery.

Setup

Accessories 2 - 3

Figure 2-1

Single Slot USB Cradle Power and USB Connections

Charging the MC65 Battery

Connect the cradle to power. Insert the MC65 into the MC65 slot to begin charging.

2 - 4 MC65 Integrator Guide

Charge Status LED

Spare Battery

Charging LED

Figure 2-2

MC65 Battery Charging

Charging the Spare Battery

Battery Charging Indicators

Figure 2-3

The Single Slot USB cradle charges the MC65’s main battery and a spare battery simultaneously.

Spare Battery Charging

Accessories 2 - 5

The MC65’s Charging/Battery Status LED indicates the status of the battery charging in the MC65. See Tab le

1-1 on page 1-6 for charging status indications.

The spare battery charging LED on the cradle indicates the status of the spare battery charging in the cradle. See Table 2-2 for charging status indications.

The 3600 mAh battery fully charges in approximately six hours.

Charging Temperature

Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the MC65.

Table 2-2

Slow Blinking Amber Spare battery is charging.

Solid Amber Spare battery is fully charged.

Fast Blinking Amber Charging error.

Off Not charging.

Spare Battery LED Charging Indicators

Spare Battery LED

(on cradle)

Indication

2 - 6 MC65 Integrator Guide

Single Slot Ethernet/Modem/USB Cradle

This section describes how to set up and use a Single Slot Ethernet/Modem/USB cradle with the MC65. For USB communication setup procedures see Chapter 3, ActiveSync.

The Single Slot Ethernet/Modem/USB cradle:

•

Provides 5.4 VDC power for operating the MC65.

•

Connects the MC65 to a host computer using USB, a dial-up network using the modem or an Ethernet network.

•

Charges the MC65’s battery.

•

Charges a spare battery.

Required Software

Download the USB Modem Driver and Update Loader Image Keyboard Micro Firmware for MC55xx package from the Zebra Support Central web site: http://www.zebra.com/support.

First ensure that the MC65 has Keyboard Firmware version 4.2 or higher. To determine the Keyboard Firmware version, tap Start > Settings > System > System Info icon > HW Version tab. If the Kbd FW Ver: is 4.1 or lower, install the Keyboard Firmware 4.2 upgrade.

Install the Micro USB Modem Driver software. Following the instructions with the software package to install the software.

Country Settings

The modem defaults to operation with US telephone networks. To operate the modem with other country telephone networks, it must be configured using an application on the MC65. Download the Cradle Modem Country Configurator Application Software for MC55xx package from the Zebra Support Central web site: http://www.zebra.com/support.

Following the instructions with the software package to install the application on the MC65. The application includes country selections for all supported countries and automatically programs the modem and adjust its operating parameters to comply with the telephone network in the selected country.

Setup

Power Supply

Ethernet Port Power Port

AC Line Cord

USB Port Phone Port

Ethernet Hub

Modem USB Ethernet

Accessories 2 - 7

Figure 2-4

Figure 2-5

Indicators

•

Spare Battery Charging LED - Indicates the charging status of the spare battery.

•

Ethernet/Modem LED - Blinks whenever Ethernet or modem connectivity is established.

•

Speed LED - Lights green indicating that the transfer rate is 100 Mbps. When it is not lit, indicates that

the transfer rate is 10Mbps.

•

Link LED - Blinks yellow to indicate activity, or stays lit to indicate that a link is established. When it is not

lit, indicates there is no link.

Cradle Setup

Connection Switch

2 - 8 MC65 Integrator Guide

Ethernet/Modem LED

Spare Battery

Charging LED

Speed LED

Link LED

Figure 2-6

Cradle Indicators

MC65 Software Setup

Ethernet Setup

1. Tap Start > Settings > Connections tab > Wi-Fi icon.

2. Select Work from the drop-down menu.

3. Select USB/Ethernet Series Adapter from the list box.

4. Tap Ok.

5. Tap Start > Settings > Connections tab > Connections icon.

6. Tap Advanced tab.

7. Tap Select Networks button.

8. Select My Work Network from both drop-down menus.

9. Tap Ok.

10. Tap the Tasks tab.

11. Select Edit my proxy server.

12. Enable both checkboxes.

13. Ta p Advanced... button.

14. Ta p HTTP type.

15. In the Server text box, enter the proxy server name.

16. In the Port text box, enter the port number.

17. In the User name text box, enter the user name for the proxy server.

18. In the Password text box, enter the password for the proxy server.

19. Ta p ok three times.

20. Perform a warm boot.

Modem Setup

1. Tap Start > Settings > Connections tab > Connections icon.

2. Tap Add a new modem connection.

Accessories 2 - 9

3. In the Enter a name for the connection text box, enter a name for the connection.

4. In the Select a modem drop-down list, select Modem Cradle on USB.

5. Tap Next.

6. In the text box, enter the phone number to dial.

7. Tap Next.

8. In the User name text box, enter the user name, if required.

9. In the Password text box, enter the password, if required.

10. Ta p Finish.

11. To test the connection, tap Start > Programs > Internet Explorer. Enter a web address.

2 - 10 MC65 Integrator Guide

Yellow Link LED (CRD4000-4000ER) Green Right LED (CRD40001-4000ER)

Green Speed LED (CRD4000-4000ER) Green Left LED (CRD40001-4000ER)

Four Slot Ethernet Cradle

This section describes how to set up and use a Four Slot Ethernet cradle with the MC65.

The Four Slot Ethernet cradle:

•

Provides 5.4 VDC power for operating the MC65.

•

Connects the MC65 (up to four) to an Ethernet network. The CRD5500-4000ER provides a maximum of 100 Mbps data rate. The CRD5501-4001ER provides a maximum of 1 Gbps data rate.

•

Simultaneously charges up to four MC65s.

You cannot ActiveSync using the Four Slot Ethernet cradle. To ActiveSync with a host computer, use the Single Slot USB/Serial cradle, USB Charging cable or Serial Charging cable.

Figure 2-7

Four Slot Ethernet Cradle

Setup

Connect the Ethernet cradle to a power source and to an Ethernet switch, router, or hub, or a port on the host device.

Accessories 2 - 11

Power Port

Ethernet Port

Ethernet Switch, Router, or Hub Connection

Ethernet Port 1

Ethernet Port 2

Right LED

Left LED

Figure 2-8

Four Slot Ethernet Cradle Connection

Daisychaining Ethernet Cradles

Daisychain up to four Ethernet cradles to connect several cradles to an Ethernet network. Use either a straight or crossover cable. Daisy-chaining should not be attempted when the main Ethernet connection to the first cradle is 10 Mbps as throughput issues will almost certainly result.

To daisychain more than one Ethernet cradle:

1. Connect power to each Ethernet cradle to daisychain.

2. Connect an Ethernet cable to Port 1 of the first cradle as shown in Figure 2-8.

3. Connect a second Ethernet cable between Port 2 of the first cradle, and Port 1 of the second cradle.

4. Connect additional cradles as described in Step 3.

Figure 2-9

Ethernet Cradle Drivers

The MC65 includes Ethernet cradle drivers that initiate automatically when you place the MC65 in a properly connected Four Slot Ethernet cradle. After inserting the MC65, configure the Ethernet connection:

Daisychaining Four Slot Ethernet Cradles

2 - 12 MC65 Integrator Guide

1. Tap Start > Settings > Connections tab >WiFi icon. The Configure Network Adapters window appears.

Jedi Wifi Driver

Figure 2-10

2. In the My network card connects to: drop-down list, select the appropriate connection.

3. In the Tap an adapter to modify settings: list, select USB/Ethernet Series Adapter.

Figure 2-11

4. In the IP address window, select the appropriate radio button:

•

Configure Network Adapters Window

IP Address Tab

Use server-assigned IP address

•

Use specific IP address. Enter the IP address, Subnet mask, and Default gateway, as needed.

5. Tap the Name Servers tab.

Accessories 2 - 13

Figure 2-12

6. Enter the appropriate DNS, Alt DNS, WINS, and Alt WINS server addresses.

7. Tap ok.

Figure 2-13

8. Tap ok to confirm the setup.

9. Tap ok to exit.

Name Servers Tab

Adapters Dialog Box

Charging and Communication

Insert the MC65 into a slot to begin charging.

LED Charging Indicators

The MC65’s charge LED shows the status of the battery charging in the MC65. See Table 1-1 on page 1-6 for charging status indications.

The 3600 mAh battery fully charges in approximately six hours.

Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the MC65.

To accomplish this, for small periods of time, the MC65 alternately enables and disables battery charging to keep the battery at acceptable temperatures. The MC65 indicates when charging is disabled due to abnormal temperatures via its LED. See Table 1-1 on page 1-6.

LED Communication Indicators (CRD5500-4000ER)

There are two LEDs on the front of the cradle and two on the Ethernet 2 port. The green Speed LED lights to indicate that the transfer rate is 100 Mbps. When the LED is not lit the transfer rate is 10 Mbps. The yellow Link LED blinks to indicate activity, or stays lit to indicate that a link is established. When it is not lit it indicates that there is no link.

2 - 14 MC65 Integrator Guide

Table 2-3

100 Mbps On On/Blink

10 Mbps Off On/Blink

CRD5500-4000ER LED Indicators

Data Rate Green Speed LED (Left) Yellow Link LED (right)

LED Communication Indicators (CRD5501-4000ER)

There are two green LEDs on the front of the cradle and two green LED on the Ethernet 2 port. These green LEDs light and blink to indicate the data transfer rate. When the LEDs are not lit the transfer rate is 10 Mbps.

Table 2-4

1 Gbps On/Blink Off

100 Mbps Off On/Blink

10 Mbps Off Off

CRD5501-4000ER LED Indicators

Data Rate Left LED (Green) Right LED (Green)

Four Slot Charge Only Cradle

This section describes how to set up and use a Four Slot Charge Only cradle with the MC65.

The Four Slot Charge Only cradle:

•

Provides 5.4 VDC power for operating the MC65.

•

Simultaneously charges up to four MC65s.

You cannot ActiveSync using the Four Slot Charge Only cradle. To ActiveSync with a host computer, use the Single Slot USB cradle.

Setup

Connect the Four Slot Charge Only cradle to a power source.

Accessories 2 - 15

Figure 2-14

Four Slot Charge Only Cradle Connection

Charging Temperature

Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the MC65.

2 - 16 MC65 Integrator Guide

Mounting Screw (4)

Mounting Tab (2)

Mounting Slot

Mounting Screw (2)

Four Slot

Cradle Bottom

Wall Mount Bracket

Use the optional Wall Mount Bracket to mount a four slot cradle to a wall. To attach the Wall Mount Bracket:

1. Use the Wall Mount Bracket as a template and mark the locations of the four mounting screws.

NOTE Use fasteners appropriate for the type of wall and the Wall Mount Bracket mounting slots. The Wall Mount

Bracket mounting slots are designed for a fastener with a #8 pan head. Fasteners must be able to hold a minimum of 4.9 Kg (10.8 lbs).

2. Mount the fasteners to the wall. The screw heads should protrude about a half of an inch from the wall.

3. Slip the Wall Mount Bracket over the screw heads and slide the bracket down over the screw heads.

4. Tighten the screws to secure the bracket to the wall.

Figure 2-15

Wall Mount Bracket

To mount a four slot cradle:

1. Screw the supplied screws into the bottom of the four slot cradle. The screw heads should protrude about

a quarter of an inch from the cradle.

Figure 2-16

2. Align the Wall Mount Bracket mounting tabs with the mounting slots in the back of the four slot cradle. Slip

the two mounting tabs into mounting slots.

Cradle Mounting Screws

Accessories 2 - 17

Wall Mount

Bracket

Screw Slots

Power Supply

Well

3. Swing the four slot cradle down onto the mounting bracket and align the mounting screws so that they fit

into the screw slots.

Figure 2-17

4. Tighten the mounting screws to secure the four slot cradle to the bracket.

Figure 2-18

5. Connect power (see Figure 2-14 on page 2-15). The power supply should be located in the power supply

Wall Mount Bracket

Mounting Screws

well.

2 - 18 MC65 Integrator Guide

Connector on Power Cable

VCD5500 Vehicle Cradle

This section describes how to set up and use a VCD5500 vehicle cradle with the MC65.

Once installed in a vehicle, the cradle:

•

holds the MC65 securely in place

•

provides power for operating the MC65

•

re-charges the battery in the MC65.

Requirements

For mounting:

•

four #8-32 self-locking nuts

•

four #8 washers

•

a drill with a #6 drill bit (.204”).

For power connection:

•

power input cable (optional), p/n 25-61987-01R or 25-128974-01R

•

UL Listed in-line fuse rated 250V, 5A (included), must be used if not connecting to vehicle’s fuse panel

•

in-line fuse holder (included), must be used if not connecting to vehicle’s fuse panel.

Connector Pin-Outs

Table 2-5

1 Chassis ground (Black Wire)

2 Chassis ground (Bare Wire)

3 V+ (Red Wire)

4 V+ (Red Wire)

Power Input Cable

Pin Signal

CAUTION ROAD SAFETY - Do not use the MC65 while driving. Park the vehicle first. Always ensure the

MC65 is fully inserted into the cradle. Do not place it on the seat or where it can break loose in a collision or sudden stop. Lack of proper insertion may result in property damage or personal injury. Zebra. is not responsible for any loss resulting from the use of the products while driving. Remember: Safety comes first.

Mounting the Cradle

CAUTION Only mount the Vehicle Cradle in a vertical position with the release level at the top or in a horizontal

position with the MC65 display facing up. Never mount the vehicle cradle on the side or upside down or on a wall that can be subject to impact or collision of greater than 40Gs, in accordance with SAE J1455 Section 4.10.3.5

Accessories 2 - 19

1.5”

1.2”

1. Select a mounting location for the cradle. It should be flat, and must provide adequate support for the

cradle.

NOTE If using the GPS functionality of the MC65, ensure that the vehicle cradle is positioned so that the MC65

has a clear unobstructed view of the sky.

2. Prepare the mounting surface to accept four #8-32 studs, using the mounting template below. Drill four

holes with a #6 drill bit.

Figure 2-19

3. Position the cradle on the mounting surface.

4. Fasten it using four #8 washers and four #8-32 self-locking nuts.

CAUTION Do not install a VCD5500 Vehicle Cradle on or near an air bag cover plate or within an aerobic zone.

Power Connection

Please read all of the following instructions before beginning.

WARNING! A properly trained technician must perform the power connection. Improper connection can

To connect the cradle to power:

CAUTION When setting up connection for this cradle, only use the power input cable, part number 25-61987-01R

1. Locate the vehicle power source.

NOTE The ideal location for connecting the vehicle cradle power input cable would be an accessory output in

Vehicle Cradle Mounting Template

Also, do not install it in a location that affects vehicle safety or driveability.

damage your vehicle, cradle or MC65. Refer to the vehicle’s Owner’s Manual for instructions for removing power.

or 25-128974-01R.

your vehicle’s fuse panel. The vehicle cradle should be added to a circuit with a maximum load capacity for the cradle and the original circuit. Refer to the vehicle’s Owner’s Manual for identification of the circuit. If a fused output is not available, the vehicle cradle must be installed with the provided in-line fuse holder and UL Listed 5A fuse. The fuse protects the vehicle from an electrical short on the power line to the cradle. To use the cradle to charge the MC65 and spare battery, when the vehicle’s ignition is off, connect the cradle to unswitched power.

2 - 20 MC65 Integrator Guide

Shield Wire

(bare wire)

Ground

Wire (black)

V+ Power (red)

5A Fuse and

Fuse Holder

2. Route the power input cable from the cradle’s power port to the connection point for the vehicle’s power

source.

CAUTION The means of routing and securing the power input cable from the cradle through to the vehicle power

source is extremely important. Hazards associated with improper wiring can be severe. To avoid unintentional contact between the wire and any sharp edges, provide the cable with proper bushings and clamping where it passes through openings. If the wire is subjected to sharp surfaces and excess engine vibration, the wiring harness insulation can wear away, causing a short between the bare wire and chassis. This can start a fire. To avoid any mishaps, all wiring should be routed away from moving parts, high temperature areas and any contaminants.

3. When using the supplied in-line fuse holder (which must be used if not connecting to vehicle’s fuse panel):

a. Ensure the fuse holder contains a 5A UL Listed slow-blow fuse.

b. Splice the fuse holder to the end of the red V+ wire, as shown above. Make the distance from the fuse

to the power connection point as short as possible.

Figure 2-20

4. Prepare the cable termination.

a. Red wire: connect to a +12/24 V vehicle power source.

b. Black wire and Shield wire: connect to vehicle ground wire or chassis ground.

5. Connect the power input cable into the power port on the cradle.

Vehicle Cradle Power Connection

NOTE How the cable terminates depends on the vehicle. If the vehicle has a power output connector, then you

must attach a mating connector to the end of the power cable. You may be able to connect to a fuse panel with a simple blade terminal or commercially available connector. Consult the vehicle Owner’s Manual for information on how to access the power supply in the vehicle.

To see if the cradle has power, insert the MC65. The Charging LED on the MC65 blinks slowly to indicate charging and turns solid amber when the battery is completely charged. See Table 1-1 on page 1-6 for other indications.

Accessories 2 - 21

Release Lever

Charging the MC65 Battery

Insert the MC65 into the vehicle cradle to begin charging. A click indicates that the MC65 button release locking mechanism is enabled and the MC65 is locked in place.

Figure 2-21

MC65 Battery Charging

CAUTION Ensure the MC65 is fully inserted in the cradle. Lack of proper insertion may result in property damage

or personal injury. Zebra. is not responsible for any loss resulting from the use of the products while driving.

Removing the MC65

To remove the MC65, press the release levers on the cradle and pull the MC65 up and out of the cradle.

Figure 2-22

Removing the MC65

2 - 22 MC65 Integrator Guide

Battery Charging Indicators

The MC65’s charge LED indicates the status of the battery charging in the MC65. See Table 1-1 on page 1-6 for charging status indications.

The 3600 mAh battery charges in approximately six hours.

Charging Temperature

Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the MC65.

Four Slot Battery Charger

Battery Charging

LEDs (4)

Battery

This section describes how to use the Four Slot Battery Charger to charge up to four MC65 spare batteries.

Spare Battery Charging

1. Connect the charger to a power source.

2. Insert the spare battery into a spare battery charging well and gently press down on the battery to ensure

proper contact.

Accessories 2 - 23

Battery Charging Indicators

Figure 2-23

An amber LED is provided for each battery charging well. See Table 2-6 for charging status indications. The 3600 mAh battery charges in approximately six hours.

Four Slot Spare Battery Charger

Charging Temperature

Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the charger in order to ensure safe operation and optimize long-term battery life.

To accomplish this, for small periods of time, the charger alternately enables and disables battery charging to keep the battery at acceptable temperatures. The charger indicates when charging is disabled due to abnormal temperatures via its LED. See Table 2-6.

2 - 24 MC65 Integrator Guide

Table 2-6

Off No spare battery in slot; spare battery not placed correctly; cradle is not powered.

Fast Blinking Amber Error in charging; check placement of spare battery.

Slow Blinking Amber Spare battery is charging.

Solid Amber Charging complete.

Spare Battery LED Charging Indicators

LED Indication

Cables

This section describes how to set up and use the cables. The cables are available with a variety of connection capabilities.

The following communication/charge cables are available:

•

USB Charging cable

•

Charge Only cable

•

Auto Charge cable.

USB Charging Cable

The USB Charging cable provides the MC65 with operating and charging power when used with the Zebra approved power supply and AC line cord and synchronize information between the MC65 and a host computer.

Accessories 2 - 25

Figure 2-24

USB Charging Cable

Charge Only Cable

The Charge Only cable provide the MC65 with operating and charging power when used with the Zebra approved power supply.

2 - 26 MC65 Integrator Guide

Figure 2-25

Charge Only Cable

Auto Charge Cable

The Auto Charge cable plugs into a vehicle cigarette lighter and provide the MC65 with operating and charging power.

Figure 2-26

Auto Charge Cable

Connecting to the MC65

1. If required, connect the cable power input connector to the Zebra approved power source.

2. Slide the bottom of the MC65 into the connector cup end of the cable until the MC65 is firmly seated in the

cup.

3. Slide the two locking tabs up until they both lock into position.

Accessories 2 - 27

Locking Tab

Figure 2-27

4. To remove, slide the two locking tab down and remove the cable from the MC65.

Cable Cup Locking Tabs

Battery Charging Indicators

The MC65 amber Charge LED indicates the MC65 battery charging status. The 3600 mAh battery charges in less than six hours. See Table 1-1 on page 1-6 for charging status indications.

Charging Temperature

Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the MC65.

2 - 28 MC65 Integrator Guide

Vehicle Holder

WARNING! Some countries prohibit the mounting of any electronic device in any location on the vehicle

dashboard and windshield. Be sure to check your local laws acceptable mounting areas before installing the auto mounting kit.

Installation Reminders

Figure 2-28

•

Vehicle Holder Mounting

Do not mount the vehicle holder where it will obscure the driver’s view of the road.

Do not mount the vehicle holder near the driver seat air bag deployment area.

Do not place the MC65 on top of the dashboard or anywhere without securing it in the vehicle holder.

Do not mount the vehicle holder near the passenger seat air bag deployment area.

Install the vehicle holder on the surface of your vehicle that is reasonably flat and free of dirt and oil.

Device Mounting Precautions

•

Some countries prohibit the mounting of any electronic device in any location on the vehicle dashboard. Be sure to check your local laws acceptable mounting areas before installing the vehicle holder.

•

The heating and cooling cycle of a vehicle’s interior will in some cases loosen the adhesion of the suction cup. Check the vacuum seal of the vehicle mount kit for adequate adhesion each time you use the unit, and reinstall if necessary.

•

If the vehicle holder has problems staying on, clean the plastic suction cup with alcohol, then reinstall.

Installation

Install the vehicle mount on the surface of your vehicle that is reasonably flat and free of dirt and oil. Clean the mounting surface with a glass cleaner and a clean cotton cloth. Install the vehicle mount on the windshield or other flat car surface using the supplied mounting disc.

Assembly

Cradle Plate

Cradle

Suction Cup Mount

1. Insert the vehicle holder’s cradle plate to the holes on the back of the cradle.

2. Push the cradle down until both parts are engaged.

Windshield Installation

1. Fix the suction cup mount to the selected area with the suction lever facing up.

Accessories 2 - 29

Figure 2-29

2. Flip the lever down to create a vacuum between the suction cup and the mounting surface.

3. Make sure that the suction bond is strong enough before proceeding to the next step.

4. Slide the MC65 into the cradle.

Windshield Installation

2 - 30 MC65 Integrator Guide

Locking Tab

Figure 2-30

5. Connect the auto charger cable to the MC65 and slide the two locking tabs up to secure the cable cup to

Insert MC65 into Vehicle Holder

the MC65.

6. Connect the other end to the cigarette lighter socket.

The LED indicator on the right side of the touch screen lights up orange during charging.

NOTE Prior to removing the MC65 from the vehicle holder, disconnect the auto-charge cable from the MC65.

Flat Surface Installation

1. Remove the plastic sheet on the bottom of the mounting disc.

2. Place the disc, sticky side down, on a clean flat surface.

Figure 2-31

Mounting Disc

3. Fix the suction cup mount to the disc with the suction lever facing up.

4. Flip the lever down to create a vacuum between the suction cup and the disc.

5. Make sure that the suction bond is strong enough before proceeding to the next step.

6. Slide the MC65 into the cradle.

Accessories 2 - 31

Figure 2-32

7. Connect the auto charger cable to the MC65 and slide the two locking tabs up to secure the cable cup to

Vehicle Holder Mounted on Flat Surface

the MC65.

8. Connect the other end to the cigarette lighter socket.

The LED indicator on the right side of the touch screen lights up orange during charging.

2 - 32 MC65 Integrator Guide

CHAPTER 3 ACTIVESYNC

Introduction

To communicate with various host devices, install Microsoft ActiveSync (version 4.5 or higher) on the host computer. Use ActiveSync to synchronize information on the MC65 with information on the host computer. Changes made on the MC65 or host computer appear in both places after synchronization.

NOTE When an MC65 with Windows Mobile 6.5 is connected to a host computer and an ActiveSync connection

is made, the WLAN radio (if applicable) is disabled. This is a Microsoft security feature to prevent connection to two networks at the same time.

ActiveSync software:

•

Allows working with mobile computer-compatible host applications on the host computer. ActiveSync replicates data from the MC65 so the host application can view, enter, and modify data on the MC65.

•

Synchronizes files between the MC65 and host computer, converting the files to the correct format.

•

Backs up the data stored on the MC65. Synchronization is a one-step procedure that ensures the data is always safe and up-to-date.

•

Copies (rather than synchronizes) files between the MC65 and host computer.

•

Controls when synchronization occurs by selecting a synchronization mode, e.g., set to synchronize continually while the MC65 is connected to the host computer, or set to only synchronize on command.

•

Selects the types of information to synchronize and control how much data is synchronized.

Installing ActiveSync

To install ActiveSync on the host computer, download version 4.5 or higher from the Microsoft web site at

http://www.microsoft.com. Refer to the installation instructions included with the ActiveSync software.

3 - 2 MC65 Integrator Guide

MC65 Setup

NOTE Microsoft recommends installing ActiveSync on the host computer before connecting the MC65.

The MC65 by default is set up to communicate through a USB connection. Chapter 2, Accessories provides the accessory setup and cable connection information for use with the MC65. The MC65 communication settings must be set to match the communication settings used with ActiveSync.

1. On the MC65 tap Start > ActiveSync icon.

2. Tap Menu > Connections.

3. Select the connection type from the drop-down list.

4. Tap OK to exit the Connections window and tap OK to exit the ActiveSync window.

5. Proceed with installing ActiveSync on the host computer and setting up a partnership.

Setting Up an ActiveSync Connection on the Host Computer

To start ActiveSync:

1. Select Start > Programs > Microsoft ActiveSync on the host computer. The ActiveSync Window displays.

ActiveSync 3 - 3

Figure 3-1

2. In the ActiveSync window, select File > Connection Settings. The Connection Settings window appears.

Figure 3-2

3. Select Allow USB connections checkbox.

ActiveSync Window

NOTE Assign each MC65 a unique device name. Do not try to synchronize more than one MC65 to the same

name.

Connection Settings Window

4. Select the Show status icon in Taskbar check box.

5. Select OK to save any changes made.

Synchronization the MC65

NOTE When a MC65 with Windows Mobile 6.5 is connected to a host computer and an ActiveSync connection is

made, the WLAN radio (if applicable) is disabled. This is a Microsoft security feature to prevent connection to two networks at the same time.

3 - 4 MC65 Integrator Guide

To synchronize:

1. If the Get Connected window does not appear on the host computer, select Start > All Programs > Microsoft ActiveSync.

Figure 3-3

2. Click Next.

Figure 3-4

3. Select the check box to synchronize with a server running Microsoft Exchange if applicable.

4. Click Next.

Synchronization Setup Wizard Window

Synchronization Directly With a Server Window

ActiveSync 3 - 5

Figure 3-5

5. Select the appropriate settings and click Next.

Figure 3-6

6. Click Finish.

Synchronization Option Window

Wizard Complete Window

Figure 3-7

ActiveSync Connected Window

3 - 6 MC65 Integrator Guide

During the first synchronization, information stored on the MC65 is copied to the host computer. When the copy is complete and all data is synchronized, the MC65 can be disconnect from the host computer.

NOTE The first ActiveSync operation must be performed with a local, direct connection. Windows Mobile retains

partnerships information after a reset.

For more information about using ActiveSync, start ActiveSync on the host computer, then see ActiveSync Help.

CHAPTER 4 APPLICATION DEPLOYMENT

Introduction

This chapter describes features in Windows Mobile including new security features, how to package applications, and procedures for deploying applications onto the MC65.

Security

The MC65 implements a set of security policies that determine whether an application is allowed to run and, if allowed, with what level of trust. To develop an application, you must know the security configuration of the device, and how to sign an application with the appropriate certificate to allow the application to run (and to run with the needed level of trust).

Application Security

Application security controls the applications that can run on the MC65.

•

Trusted - All applications must be digitally signed by a certificate on the MC65.

•

Prompted - User is prompted to allow unsigned applications to run.

•

Open - All applications run.

Developers can include their own certificates and provision the device to “trusted.”

Digital Signatures

Digital signatures provide a way to authenticate the author of EXEs, DLLs, and packages. Digitally signed applications give users confidence that an application comes from where they think it comes from. For example, if an end-user downloads an update package from the internet that is digitally signed with Zebra’s software certificate, they are assured that the package is authentic and that it was created by Zebra. By enforcing the use of digital signatures, users can also prevent malicious applications from executing on the MC65. For example, users can provision the MC65 to only execute “trusted” applications (digitally signed).

Zebra ships all Windows Mobile 6 based products in an “open” state, which means all signed and unsigned applications should work. However, customers can still reconfigure their MC65 to operate in the “trusted”

4 - 2 MC65 Integrator Guide

mode. This means that only applications signed with a certificate from the Privileged Execution Trust Certificate Store can run.

To support the broadest number of deployments, third-party software developers should perform the following when releasing software for a Windows Mobile 6 devices:

•

Sign all their EXEs & DLLs with their private key

•

Provide the corresponding public certificate to end-users so that it can be installed into Privileged Execution Trust Certificate Store.

If the software is installed via a .CAB file, developer should also:

•

Sign the .CAB file with their private key

•

Provide the corresponding public certificate to end-users so that it can be installed into SPC Certificate Store.

Locking Down a Mobile Computer

Like most configuration options in Windows Mobile, security settings are set via XML provisioning. For example, to enforce the “trusted” model and only allow applications signed with a privileged certificate to run, use the following provisioning document:

<wap-provisioningdoc>

</characteristic>

</wap-provisioningdoc>

For more information on various security options, refer to the Security Policy Settings topic in the latest Windows Mobile documentation.

Application Deployment 4 - 3

Installing Certificates

Use XML provisioning to query and delete certificates from certificate stores. To add a new certificate the Privileged Execution Trust Certificate Store, use the following sample provisioning document:

<wap-provisioningdoc>

<parm name= “EncodedCertificate” value= “

This is sample text. This is sample text. This is sample text. This is sample text.

This is sample text. This is sample text. This is sample text. This is sample text. = “/>

</characteristic>

</wap-provisioningdoc>

To create your own provisioning document with real certificate information:

1. Obtain a certificate from a security provider such as VeriSign.

2. Double-click on the certificate file (.CER) to open it.

3. Click on the Details tab and locate the Thumbprint field.

4. Copy the contents of the Thumbprint field and replace the value in the XML example above.

5. Click the Copy to File… button.

6. Click Next to start the Certificate Export Wizard.

7. Select Base-64 encoded X.509 (.CER) and then click Next.

8. Set the File Name to CertOutput.xml and click Next.

9. Click Finish to export the certificate.

10. Open the exported file, CertOutput.xml, in a text editor (i.e., NotePad).

11. Copy the contents of the file (excluding the first line, last line, and CR/LF) and replace the value of the

“EncodedCertificate” parameter in the xml example above.

Device Management Security

You can control access to certain device settings and security levels, such as installing applications and changing security settings. Refer to the Windows Mobile Version 6 Help file for information on device management security.

Remote API Security

The Remote API (RAPI) enables applications that run on a desktop to perform actions on a remote device. RAPI provides the ability to manipulate the file system on the remote device, including the creation and deletion of files and directories. By default, Zebra ships with RAPI in the restricted mode. Certain tools, such as

4 - 4 MC65 Integrator Guide

RAPIConfig, may not work properly. Refer to the Windows Mobile Version 6 Help file for finding information on Remote API security policies.

Packaging

NOTE Applications compiled for Windows Mobile 6 are not backward-compatible with previous versions.

Packaging combines an application's executable files into a single file, called a package. This makes it easier to deploy and install an application to the MC65. Package new applications and updates, such as new DLL files, as CAB files, then deploy them to devices. Refer to the Microsoft Windows Mobile 6 Help file for information on CAB files.

Deployment

To install applications onto the MC65, developers package the application and all required files into a CAB file, then load the file onto the MC65 using one of the following options:

•

Microsoft ActiveSync 4.5 or higher

•

Storage Card

•

MSP

•

AirBEAM

•

Image Loader Image (for updating the operating system).

Refer to the Microsoft Windows Mobile 6 Help file for information on CAB files.

Installation Using ActiveSync

To install an application package:

•

Connect the MC65 to a host computer using ActiveSync. See Chapter 3, ActiveSync for more information.

•

Locate the package file on the host computer.

•

In ActiveSync on the host computer, open Explorer for the MC65.

•

Copy the CAB file from the host computer to the \temp directory on the MC65.

•

On the MC65, navigate to the \temp directory.

•

Tap on the application CAB file. The application installs on the MC65.

Installation Using Storage Card

To install an application package:

•

Copy the package CAB file to a microSD storage card using an appropriate storage card reader.

•

Install the storage card into the MC65. See Installing a microSD Card on page 1-2 for more information.

•

On the MC65, open File Explorer.

Application Deployment 4 - 5

•

Open the Storage Card directory.

•

Tap the package CAB file. The application installs on the MC65.

Installation Using AirBEAM

The AirBEAM Smart Client provides backward-compatible legacy AirBEAM functionality and backward-compatible legacy MSP 2.x Level 2 Agent functionality.

Refer to the AirBEAM Smart Windows CE Client Product Reference Guide, p/n 72-63060-xx, for instructions for AirBEAM Smart client.

MSP

The MSP 3 Client Software is a set of software components that come pre-installed on the MC65. The MSP 3 Client software consists of the following components:

The RD Client provides support for MSP 3 Staging functionality, provides support for the MSP 3 Legacy Staging process, and provides support for backward-compatible legacy MSP 2.x Legacy Staging functionality.

The MSP 3 Agent provides MSP 3 Provisioning functionality and Control functionality when used with MSP 3.2 Control Edition.

Refer to the Mobility Services Platform 3.2 User’s Guide, p/n 72E-100158-xx, for instructions for using the Rapid Deployment and MSP3 Agent clients.

Update Loader Image

Windows Mobile contains an Image Update feature that updates all operating system components. All updates are distributed as update packages. Update packages can contain either partial or complete updates for the operating system. Zebra distributes the update packages on the Support Central Web Site,

http://

www.zebra.com/support.

To update an operating system component, copy the update package to the MC65 using one of a variety of transports, including ActiveSync, an microSD card, AirBEAM or MSP.

Download Update Loader Package

1. Go to the Zebra Support Central web site, http://www.zebra.com/support.

2. Download the appropriate update loader package to a host computer.

3. Locate the update loader package file on the host computer and un-compress the file into a separate

directory.

ActiveSync

To install an update loader package using ActiveSync:

1. Connect the MC65 to a host computer using ActiveSync. See Chapter 3, ActiveSync for more information.

2. In ActiveSync on the host computer, open Explorer for the MC65.

3. Copy all the update loader package files from the host computer to the \temp directory on the MC65.

4. On the MC65, navigate to the \temp directory.

5. Tap on the update loader file, STARTUPDLDR.EXE. The Update Loader application installs the update

loader package on the MC65.

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A progress bar displays until the update completes.

6. The MC65 re-boots.

7. The calibration screen appears.

microSD Card

To install an update loader package using a microSD card:

1. Copy all the update loader package files to the root directory of a microSD card.

2. Install the microSD card into the MC65. See Installing a microSD Card on page 1-2 for installation

instructions.

3. Connect the MC65 to AC power. See Chapter 2, Accessories.

4. Perform a reset.

5. Immediately, as soon as the device starts to boot and before the splash screen is visible, press and hold

the left scan button.

6. The Update Loader application looks for the update loader file in the root directory of the microSD card.

When it finds the file, it loads the update loader package onto the MC65. A progress bar displays until the update completes.

7. The MC65 re-boots.

8. The calibration screen appears.

XML Provisioning

To configure the settings on an MC65, use XML provisioning. To install an XML provisioning file on the MC65, create a Cabinet Provisioning File (CPF). A CPF file is similar to a CAB file and contains just one file: _setup.xml. Like a CAB file, the CPF extension is associated with WCELoad.EXE. Opening a CPF extracts the XML code and uses it to provision and configure the MC65. The user receives an e-mail notification indicating success or failure.

XML provisioning provides the ability to configure various features of the MC65 (i.e., registry and file system). However, some settings require security privileges. To change registry settings via a CPF file, you must have certain privileges (roles). Some registry keys require you to simply be an Authenticated User, while other registry keys require you to be a Manager. Refer to the Microsoft Windows Mobile 6 Help file, Metabase Settings for Registry Configuration Service Provider section, for the default role settings in Windows Mobile 6.

For those registry settings that require the Manager role, the CPF file must be signed with a privileged certificate installed on the device. Refer to the Microsoft Windows Mobile 6 Help file and the Windows Mobile 6 SDK for instructions and sample test certificates.

Creating an XML Provisioning File

To create a .cpf file:

1. Create a valid provisioning XML file named _setup.xml using an XML editor or the tools supplied with

Visual Studio 2005. (For example, use the SampleReg.xml sample created in the RegMerge on page 4-7 section and rename it _setup.xml.) Ensure the file contains the required parameters for the operation. Refer to the Microsoft Windows Mobile 6 Help file for information.

Application Deployment 4 - 7

2. In the Windows Mobile 6 tools directory on the desktop computer (typically \Program Files\Windows CE

Tools\wce500\Windows Mobile 6 Pocket PC SDK\Tools), run the Makecab.exe utility, using the following syntax to create a .cpf file from the _setup.xml file:

MakeCab.exe /D COMPRESS=OFF _setup.xml myOutCpf

NOTE COMPRESS=OFF is required for backward compatibility with Pocket PC.

3. Optionally, use the Authenticode tools to sign the .cpf file.

4. Tap the filename to install.

5. Certain applications and settings require a reset to take affect. In these cases, reset the MC65. Refer to the

Windows Mobile Version 6 Help file for more information.

XML Provisioning vs. RegMerge and Copy File

Prior to Windows Mobile 5.0, Zebra used two drivers (RegMerge and CopyFiles) to update the registry and to copy files during a reset. With Windows Mobile 6, Zebra recommends using XML provisioning instead. RegMerge and CopyFiles are supported for backward compatibility but Zebra may eliminate support in the future. The following sections provide examples of how RegMerge and CopyFiles were used, and how to perform the same function using XML provisioning.

RegMerge

RegMerge.dll is a built-in driver that allows updating the registry during a clean boot. RegMerge runs very early in the boot process and looks for registry files (.reg files) in certain Flash File System folders (i.e., \Application) during a clean boot. It then merges the registry changes into the system registry located in RAM.

The following example uses RegMerge to set a registry key:

SampleReg.reg

[HKEY_LOCAL_MACHINE\Hardware\DeviceMap\Backlight]

“BacklightIntensity”=dword:00000036

The following example uses XML provisioning to perform the same task:

SampleReg.xml

<wap-provisioningdoc>

</characteristic>

</wap-provisioningdoc>

CopyFiles

CopyFiles copies files from one folder to another on a clean boot. During a clean boot CopyFiles looks for files with a .CPY extension in the root of the Application FFS partition. These files are text files containing the source and destination for the desired files to copy, separated by “>”.

The following example uses CopyFiles to copy a file from the \Application folder to the \Windows folder:

4 - 8 MC65 Integrator Guide

SampleCpy.cpy

\Application\example.txt > \Windows\example.txt

The following example uses XML provisioning to perform the same task:

SampleCpy.xml

<wap-provisioningdoc>

</characteristic>

</wap-provisioningdoc>

Storage

Mobile 6 contains three types of file storage:

•

Random Access Memory (RAM)

•

Persistent Storage

•

Application folder.

Random Access Memory

Executing programs use RAM to store data. Data stored in RAM is lost upon a warm boot. RAM also included a volatile file storage area called Cache Disk.

Volatile File Storage (Cache Disk)

Windows Mobile 6 memory architecture uses persistent storage for all files, registry settings, and database objects to ensure data is retained even after a power failure. Persistent storage is implemented using Flash memory technology which is generally slower than volatile RAM memory. In certain situations the speed of the operation is more important than the integrity of the data. For these situations, Zebra has provided a small volatile File Storage volume, accessed as the Cache Disk folder. Disk operations to the Cache Disk folder are much faster than to any of the persistent storage volumes, but data is lost across warm boots and power interruptions. Note that a backup battery powers RAM memory, including the Cache Disk, when you remove the main battery for a short period of time.

The MC65 uses the Cache Disk for temporary data that can be restored from other sources, for example, for temporarily “caching” HTML web pages by a browser or generating formatted files to send to a printer. Both situations benefit from the increased speed of the cache disk, but you can restore the data if needed.

DO NOT use the Cache Disk as a method to improve application performance. Analyze applications that perform slower in persistent storage to optimize disk access. Common areas for optimization include

Application Deployment 4 - 9

minimizing the number of reads and writes to a file, removing unneeded debug logging, and minimizing file flushing or closing files.

Persistent Storage

Windows Mobile 6 protects all data and applications from power-related loss. Because Windows Mobile 6 mounts the entire file system and registry in persistent storage (rather than using RAM), MC65 devices provide a reliable storage platform even in the absence of battery power.

Persistent storage provides application developers with a reliable storage system available through the standard file system and registry APIs. Persistent storage is optimized for large reads and writes; therefore, applications reading and writing data in large chunks tend to outperform those applications reading and writing small blocks of data. Data in persistent storage is lost upon a reset.

Persistent storage contains all the directories under the root directory except for Application, Cache Disk, and Storage Card (if a storage card is installed). Persistent storage is approximately 650 MB (formatted).

Application Folder

The Application folder is a super-persistent storage that is persistent even after a reset. Accessing data in the Application folder is slower than accessing persistent storage. The Application folder is used for deployment and device-unique data. For example, network profiles can be stored in the Application folder so that connection to the network is available after a reset. The Application folder is approximately 96 MB (formatted).

Enterprise Mobility Developer Kits

The Zebra Developer Kit (EMDK) family of products allows you to write applications that take advantage of the capture, move and manage capabilities of the MC65. Go to the Support Central (http://www.zebra.com/support) to download the appropriate developer kit.

4 - 10 MC65 Integrator Guide

CHAPTER 5 PHONE SETUP

Introduction

If the cellular service is with AT&T, Telcel, Bell Mobility, Telstra, or any other operator that supplies a SIM card, install the SIM card into the MC65. Refer to Installing the SIM Card on page 1-3 for more information. Note that first-time power-up may take up to five minutes, as the MC65 automatically configures itself for the carrier.

If the cellular service is with a carrier that requires calling-in for activation, such as Verizon or Sprint, activate using the Phone Network Setup application. It may take 10 to 15 minutes to complete the activation the first time. Note that another phone needs to be available, for calling your wireless operator’s customer service department. Also, the MC65 needs to be in-coverage, i.e. in the service area, of your wireless operator, for it’s activation process to complete.

If the user has a Global Phone service with Verizon or Sprint, and has a SIM card as part of the service, power-up the MC65 and complete activation, without inserting the SIM card. Insert the SIM card afterwards.

The Phone Network Setup application provides the ability to change networks when detected: by the MC65 or manually: when the user decides to change networks.

Automatic Network Setup

See Network Activation on page 1-7 for information on activating the MC65 upon startup.

Manual Network Setup

NOTE On OEM version 01.121.0X, when an AT&T SIM card is installed in the MC65, the user interface for the

CDMA settings is hidden. To restore access to these settings, please contact Zebra Support.

CDMA Network Setup

NOTE Upon a Master Reset or a software upgrade, CDMA users must restore data services and MMS settings.

Tap Start > Setting > Connections > Phone Network Setup. On the Band tab, tap Network Type and select either CDMA Only or CDMA First.

To manually configure the MC65 for a CDMA network:

1. Tap Start > Setting > Connections > Phone Network Setup.

5 - 2 MC65 Integrator Guide

2. On the Band tab, select the Network Type:

•

CDMA Only - Searches for only CDMA networks. GSM/UMTS networks are ignored.

•

CDMA First - Searches first for CDMA networks and then for GSM/UMTS networks if CDMA networks

are not found.

3. On the CDMA Setup tab, tap Preferred network and select your carrier.

4. Tap Start Activation button.

5. On the Phone Network - CDMA Activation dialog box, tap Yes .

6. On an active phone line, call your carrier to active the MC65. Provide the MEID number on the screen to

the customer representative.

7. When requested, tap Activate Now to activate the MC65.

GSM Network Setup

To manually configure the MC65 for a GSM/UMTS network:

1. Install an active SIM card into the MC65. Refer to Installing the SIM Card on page 1-3.

2. Tap Start > Setting > Connections > Phone Network Setup.

3. On the Band tab, select the Network Type:

•

GSM/UMTS Only - Searches for only GSM/UMTS networks. CDMA networks are ignored.

•

GSM/UMTS First - Searches first for GSM/UMTS networks and then for CDMA networks if GSM/UMTS

networks are not found.

4. Select GSM/UMTS Preferred and select:

•

Auto (GSM & UMTS) - Searches for either GSM or UMTS networks.

•

GSM Only - Searches for only GSM networks.

•

UMTS Only - Searches for only UMTS networks.

5. Tap Band. Select:

•

All - Configures the MC65 to use all bands.

•

NA & CA - Configures the MC65 to use bands used in North America and Canada.

•

EMEA/APAC - Configures the MC65 to use bands used in the Europe, Middle East, Africa (EMEA)

region, and Asia Pacific (APAC) region.

•

Brazil - Configures the MC65 to use bands used in the Brazil region.

6. On the GSM/UMTS tab, tap Preferred network and select your carrier.

7. Tap the Update Connection Settings button.

NOTE SIM cards of supported carriers automatically configure the data connection and MMS settings upon

activation. Data connection and MMS settings for non-supported carriers must be manually configured. See Configuring a GSM Data Connection on page 5-5 and refer to the MC65 User Guide for MMS set up information.

The Public Land Mobile Network (PLMN) tab displays only when Network Type is set to GSM/UMTS Only.

Ta p Show List to display the PLMN list.

Dual Network Usage

The MC65 can be set up to be used on both a CDMA and GSM/UMTS networks and the user can switch between them.

NOTE Each active network account uses its own phone number.

On OEM version 01.121.0X, when an AT&T SIM card is installed in the MC65, the user interface for the CDMA settings is hidden. To restore access to these settings, please contact Zebra Support.

1. Obtain an active GSM/UMTS SIM card.

2. Activate the MC65 on a CMDA network. See CDMA Network Setup on page 5-1.

3. Install the SIM card. See Installing the SIM Card on page 1-3.

To set the MC65 to use the CDMA network:

1. Tap > Start > Setting > Connections > Phone network Setup.

2. On the Band tab, tap Network type and select CDMA First or CDMA Only.

Phone Setup 5 - 3

3. Tap OK.

To set the MC65 to use the GSM/UMTS network:

1. Tap > Start > Setting > Connections > Phone network Setup.

2. On the Band tab, tap Network type and select GSM/UMTS First.

3. On the GSM/UMTS tab, tap the Update Connection Settings button.

4. Tap OK.

Switching Between CDMA Networks

If the MC65 was initially provisioned on the Verizon network it can be switched to another CDMA network. If the MC65 is to be provisioned back to the Verizon network, additional carrier support is required. Contact the Zebra support for detailed information. See Service Information on page xiv.

Global Usage

CDMA networks can be used internationally will the use of a Global SIM card provided by the CDMA carrier. After arriving, install the global SIM card into the MC65. See Installing the SIM Card on page 1-3.

To set the MC65 to use the global SIM card:

1. Tap > Start > Setting > Connections > Phone network Setup.

2. On the Band tab, tap Network type and select GSM/UMTS First.

3. Tap GSM/UMTS Preferred and select Auto (GSM & UMTS), GSM Only or UMTS Only.

4. Tap Band and select All, NA & CA, EMEA/APAC or Brazil.

5 - 4 MC65 Integrator Guide

5. On the GSM/UMTS tab, tap the Update Connection Settings button.

NOTE If using an unsupported network, data connection and MMS settings must be manually configured. See

Configuring a GSM Data Connection on page 5-5 and refer to the MC65 User Guide for MMS set up

information.

6. Tap OK.

7. Upon return, remove the global SIM card.

8. Tap > Start > Setting > Connections > Phone network Setup.

9. On the Band tab, tap Network type and select CDMA First or CDMA Only.

10. Ta p OK.

Configuring a GSM Data Connection

NOTE SIM cards of supported carriers automatically configure the data connection upon activation. Data

connections for non-supported carriers must be manually configured.

A data connection allows Internet access across a wireless network.

To set up a new data connection:

1. Acquire an Access Point Name (APN) from the service provider.

2. Tap Start > Settings > Connections > Connections > Tasks.

3. Under My ISP select Add a new modem connection.

4. Enter a connection name in the Enter a name for the connection text box.

5. Select Cellular Line (GPRS) from the Select a modem: drop-down list.

6. Tap Next.

7. Enter the APN from the service provider in the Access point name text box.

Phone Setup 5 - 5

8. Tap Next.

9. Enter a username in the User name text box, if required by the service provider.

10. Enter a password in the Password text box, if required by the service provider.

11. Enter a domain name in the Domain text box, if required by the service provider.

12. Ta p Finish.

13. Ta p OK to exit Connections.

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Phone Settings

Use the Phone Settings window to customize settings, such as the ring type and ring tone for incoming calls, security options, and other options depending on the type of service.

Sounds

Use the Sounds tab to customize ring type, ring tone, keypad tone.

Ta p

Start > Settings > Personal > Phone > Sounds.

Figure 5-1

1. Select a ring type from the Ring type: drop-down list. The ring type changes the way the MC65 rings when

it receives an incoming call. Regardless of the ring type selected, a dialog box appears on the MC65’s display for incoming calls.

2. Select a ring tone for incoming calls from the Ring tone: drop-down list. To hear a sample of the selected

ring tone, tap . Tap to end the ring tone.

3. Select a keypad tone from the Keypad: drop-down list. This selection determines the tone that sounds

when entering a phone number on the keypad.

Select keypad. Select

MC65 Phone Window - Phone Tab

NOTE To use custom .wav, .mid, or .wma files as ring tones, use ActiveSync on the host computer to copy the

file to the /Windows/Rings folder on the MC65. Then select the sound from the ring tone list

Short tones or Long tones to specify the duration of the sound when you press a number on the

Off to disable tones.

NOTE Turning off sounds saves power and prolongs battery life.

Security

Enabling a PIN

Ta p Start > Settings > Personal > Phone > Security.

NOTE Place emergency calls at any time, without requiring a PIN or a SIM card.

Phone Setup 5 - 7

Figure 5-2

Security Tab

To require a PIN when using the phone:

1. Select the Require PIN when phone is used check box.

Figure 5-3

2. Use the dialer keypad to enter a four to eight digit PIN.

3. Tap Enter to enable the PIN and return to the Security tab.

Enter PIN

Changing a PIN

CAUTION If the user enters an incorrect PIN, the message “SIM PIN incorrect: Try again” appears. After three

consecutive incorrect attempts, the SIM card is blocked. The phone does not allow entering a PIN again and the user must obtain a PIN Unblock Key from the service provider.

1. Tap Change PIN.

2. Use the dialer keypad to enter the current PIN.

3. Tap Enter.

4. Use the dialer keypad to enter a new four to eight digit PIN.

5. Tap Enter.

6. Reenter the new PIN for confirmation and tap Enter.

7. Tap OK to confirm the change.

5 - 8 MC65 Integrator Guide

Disabling a PIN

1. Deselect the Require PIN when phone is used check box.

2. Use the dialer keypad to enter the current PIN.

3. Tap Enter.

4. Tap OK to confirm the change and exit settings.

GSM Services

Use the GSM Services tab to configure settings for subscribed phone services. For example, block certain types of incoming and/or outgoing calls ( page 5-8), disclose the caller’s identity when making outgoing calls (

page 5-8), forward incoming calls to a different phone number ( page 5-8), receive notification of incoming calls

when a phone session is in use ( page 5-9), and set up voice mail and short message service ( page 5-9).

1. Tap Start > Settings > Personal > Phone> GSM Services.

Figure 5-4

2. Select a service from the list and tap Get Settings... .

3. Change services settings as follows.

Phone Window - GSM Services

Call Barring (Call Blocking)

Use call barring to block certain types of incoming and/or outgoing calls. Select the type of incoming and/or outgoing calls to block.

Caller ID

Enable caller ID to reveal the identity of the person making an outgoing call. Select the Everyone radio button to always display the caller ID. Select the others.

No one radio button to prevent the caller’s identity from appearing to

Call Forwarding

NOTE Call Forwarding may not be available on all networks. Check with the service provider for availability.

Use call forwarding to forward incoming calls to a different phone number.

Phone Setup 5 - 9

•

To forward all calls to a different phone number:

• select the

• enter the phone number to receive forwarded calls in the

•

To forward incoming calls to a different phone number based on a specific situation, select one or more of the check boxes under

•

No answer: enter the phone number to receive forwarded calls only when the phone cannot be

answered. Then select a time period from the

Forward all incoming phone calls check box.

To: text box.

Forward phone calls only if:.

Forward after: drop-down list. Options are 5, 10, 15, 20,

25, and 30 seconds.

•

Unavailable: enter the phone number to receive forwarded calls only when the phone is turned off or

the user is unreachable.

•

Busy: enter the phone number to receive forwarded calls only when the line is busy.

Call Waiting

NOTE Call Waiting may not be available on all networks. Check with your service provider for availability.

Call waiting notifies the user of an incoming call when the phone is in a phone session. Select the Notify me radio button to enable call waiting. Select the

Do not notify me radio button to disable call waiting.

Voice Mail and Text Messages

To use voice mail and send short messages, enter the voice mail and/or text message phone number in the appropriate text boxes.

Fixed Dialing

Use Fixed Dialing to restrict the phone to dial only the phone number(s) or area code(s) specified in a Fixed Dialing list.

1. Select Fixed Dialing and tap Get Settings.

2. Select the Enable fixed dialing check box.

3. To add a number to the list, tap Menu > Add.

4. Enter the phone number or area code to restrict and tap Done.

5. Repeat steps 3 and 4 to add more numbers, and tap Done twice when complete.

6. Enter PIN2 and tap Done.

NOTE PIN2 is buffered in the MC65 indefinitely after entry and will not be requested again until a reboot of the

MC65 has been performed. Should PIN2 be required, then the user must perform a reboot of the MC65.

5 - 10 MC65 Integrator Guide

Internet

Use the Internet tab to configure Internet calling.

Select an option from the down-down list.

Ta p OK.

Services

Use the Services tab to set Broadcast Channels and GPDS Privacy features.

Broadcast Channels

Enable broadcast messages from local cell sites. These messages include emergency directions and information services.

GPS Privacy

Allows internet applications to use current location.

HAC

Turn Hearing Aide Compatibility (HAC) on and off.

CHAPTER 6 MAINTENANCE &

TROUBLESHOOTING

Introduction

This chapter includes instructions on cleaning and storing the MC65, and provides troubleshooting solutions for potential problems during MC65 operation.

Maintaining the MC65

For trouble-free service, observe the following tips when using the MC65:

•

Do not scratch the screen of the MC65. When working with the MC65, use the supplied stylus or plastic-tipped pens intended for use with a touch-sensitive screen. Never use an actual pen or pencil or other sharp object on the surface of the MC65 screen.

Zebra recommends using a screen protector, p/n KT-

•

The touch-sensitive screen of the MC65 is glass. Do not to drop the MC65 or subject it to strong impact.

•

Protect the MC65 from temperature extremes. Do not leave it on the dashboard of a car on a hot day, and keep it away from heat sources.

•

Do not store or use the MC65 in any location that is dusty, damp, or wet.

•

Use a soft lens cloth to clean the MC65. If the surface of the MC65 screen becomes soiled, clean it with a soft cloth moistened with a diluted window-cleaning solution.

•

Periodically replace the rechargeable battery to ensure maximum battery life and product performance. Battery life depends on individual usage patterns.

129195-03R.

6 - 2 MC65 Integrator Guide

Lift Screen

Protector

Corner

•

A screen protector is applied to the MC65. Zebra recommends using this to minimize wear and tear. Screen protectors enhance the usability and durability of touch screen displays. Benefits include:

• Protection from scratches and gouges

• Durable writing and touch surface with tactile feel

• Abrasion and chemical resistance

• Glare reduction

• Keeping the device’s screen looking new

• Quick and easy installation.

Removing the Screen Protector

A screen protector is applied to the MC65. Zebra recommends using this to minimize wear and tear. Screen protectors enhance the usability and durability of touch screen displays.

To remove the screen protector, lift the corner using a thin plastic card, such as a credit card, then carefully lift it off the display.

Figure 6-1

Removing the Screen Protector

CAUTION Do not use a sharp object to remove the protector. Doing so can damage the display.

NOTE Not using a screen protector can affect warranty coverage. To purchase replacement protectors, contact

your local account manager or Zebra. These include screen protector installation instructions. Part number: KT-129195-03R Screen Protector 3/pk.

Battery Safety Guidelines

•

The area in which the units are charged should be clear of debris and combustible materials or chemicals. Particular care should be taken where the device is charged in a non commercial environment.

•

Follow battery usage, storage, and charging guidelines found in this guide.

•

Improper battery use may result in a fire, explosion, or other hazard.

Maintenance & Troubleshooting 6 - 3

•

To charge the mobile device battery, the battery and charger temperatures must be between +32 ºF and +104 ºF (0 ºC and +40 ºC)

•

Do not use incompatible batteries and chargers. Use of an incompatible battery or charger may present a risk of fire, explosion, leakage, or other hazard. If you have any questions about the compatibility of a battery or a charger, contact Zebra Global Support.

•

For devices that utilize a USB port as a charging source, the device shall only be connected to products that bear the USB-IF logo or have completed the USB-IF compliance program.

•

To enable authentication of an approved battery, as required by IEEE1725 clause 10.2.1, all batteries will carry a Zebra hologram. Do not fit any battery without checking it has the Zebra authentication hologram.

•

Do not disassemble or open, crush, bend or deform, puncture, or shred.

•

Severe impact from dropping any battery-operated device on a hard surface could cause the battery to overheat.

•

Do not short circuit a battery or allow metallic or conductive objects to contact the battery terminals.

•

Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, or expose to fire, explosion, or other hazard.

•

Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle or near a radiator or other heat source. Do not place battery into a microwave oven or dryer.

•

Cleaning

Battery usage by children should be supervised.

Please follow local regulations to properly dispose of used re-chargeable batteries.

Do not dispose of batteries in fire.

In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. If you suspect damage to your equipment or battery, contact Zebra Global Customer Support to arrange for inspection.

CAUTION Always wear eye protection.

Read warning label on compressed air and alcohol product before using.

If you have to use any other solution for medical reasons please contact Zebra for more information.

WARNING! Avoid exposing this product to contact with hot oil or other flammable liquids. If such

exposure occurs, unplug the device and clean the product immediately in accordance with these guidelines.

Materials Required

•

Alcohol wipes

•

Lens tissue

•

Cotton tipped applicators

•

Isopropyl alcohol

6 - 4 MC65 Integrator Guide

•

Can of compressed air with a tube.

Cleaning the MC65

Housing

Using the alcohol wipes, wipe the housing including keys and in-between keys.

Display

The display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of liquid around the edges of the display. Immediately dry the display with a soft, non-abrasive cloth to prevent streaking.

Scanner Exit Window

Wipe the scanner exit window periodically with a lens tissue or other material suitable for cleaning optical material such as eyeglasses.

Connector

1. Remove the main battery from mobile computer. See Installing the Battery on page 1-4.

2. Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.

3. Rub the cotton portion of the cotton tipped applicator back-and-forth across the connector on the bottom of

the MC65. Do not leave any cotton residue on the connector.

4. Repeat at least three times.

5. Use the cotton tipped applicator dipped in alcohol to remove any grease and dirt near the connector area.

6. Use a dry cotton tipped applicator and repeat steps 4 through 6.

7. Spray compressed air on the connector area by pointing the tube/nozzle about ½ inch away from the

surface.

CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.

8. Inspect the area for any grease or dirt, repeat if required.

Cleaning Cradle Connectors

To clean the connectors on a cradle:

1. Remove the DC power cable from the cradle.

2. Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.

3. Rub the cotton portion of the cotton tipped applicator along the pins of the connector. Slowly move the

applicator back-and-forth from one side of the connector to the other. Do not let any cotton residue on the connector.

4. All sides of the connector should also be rubbed with the cotton tipped applicator.

5. Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the

surface.

Maintenance & Troubleshooting 6 - 5

CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.

6. Ensure that there is no lint left by the cotton tipped applicator, remove lint if found.

7. If grease and other dirt can be found on other areas of the cradle, use lint free cloth and alcohol to remove.

8. Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry

before applying power to cradle.

If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry humidity requires less drying time.

Cleaning Frequency

The cleaning frequency is up to the customer’s discretion due to the varied environments in which the mobile devices are used. They may be cleaned as frequently as required. However when used in dirty environments it may be advisable to periodically clean the scanner exit window to ensure optimum scanning performance.

Troubleshooting

MC65

Table 6-1

When pressing the power button the MC65 does not turn on.

When pressing the power button the MC65 does not turn on but two LEDs blink.

Rechargeable battery did not charge.

Troubleshooting the MC65

Problem Cause Solution

Battery not charged. Charge or replace the battery in the MC65.

Battery not installed properly.

System crash. Perform a reset. See Resetting the MC65 on page 1-8.

Battery charge is at a level where data is maintained but battery should be re-charged.

Battery failed. Replace battery. If the MC65 still does not operate, perform a reset.

MC65 removed from cradle while battery was charging.

Extreme battery temperature.

Install the battery properly. See Installing the Battery on page 1-4.

Charge or replace the battery in the MC65.

See Resetting the MC65 on page 1-8.

Insert MC65 in cradle. The 3600 mAh battery fully charges in less than six hours.

Battery does not charge if ambient temperature is below 0°C (32°F) or above 40°C (104°F).

Cannot see characters on display.

MC65 not powered on.

Press the Power button.

6 - 6 MC65 Integrator Guide

Table 6-1

Troubleshooting the MC65 (Continued)

Problem Cause Solution

During data communication, no data transmitted, or transmitted data was incomplete.

No sound. Volume setting is low

MC65 shuts off. MC65 is inactive. The MC65 turns off after a period of inactivity. If the MC65 is running

Tapping the window buttons or icons does not activate the corresponding feature.

MC65 removed from cradle or disconnected from host computer during communication.

Incorrect cable configuration.

Communication software was incorrectly installed or configured.

or turned off.

Battery is depleted. Replace the battery.

Battery is not inserted properly.

Screen is not calibrated correctly.

Replace the MC65 in the cradle, or reattach the communication cable and re-transmit.

See the system administrator.

Perform setup. Refer to the MC65 Integrator Guide for details.

Adjust the volume.

on battery power, set this period from 1 to 5 minutes, in one-minute intervals. Check the Power window by selecting Tap Status Bar > .

Insert the battery properly. See Installing the Battery on page 1-4.

Re-calibrate the screen. Press Blue key - Backspace key.

A message appears stating that the MC65 memory is full.

The Charging/Battery Status LED flashes with the Power button is pressed and the MC65 does not turn on.

Camera application does not launch.

The device is not responding.

Too many files stored on the MC65.

Too many applications installed on the MC65.

The MC65’s battery is low.

DataWedge application running.

Reset the device. See Resetting the MC65 on page 1-8.

Delete unused memos and records. If necessary, save these records on the host computer (or use an SD card for additional memory).

Remove user-installed applications on the MC65 to recover memory. Select Start > Settings > System and tap the Remove Programs icon. Select the unused program and tap Remove.

Recharge the battery.

Stop DataWedge application. Tap Start > Settings > System > Task Manager. Select DataWedge application and tap End Task.

Maintenance & Troubleshooting 6 - 7

Table 6-1

Troubleshooting the MC65 (Continued)

Problem Cause Solution

The MC65 does not decode with reading bar code.

Bluetooth Connection

Scanning application is not loaded.

Unreadable bar code. Ensure the symbol is not defaced.

Distance between exit window and bar code is incorrect.

MC65 is not programmed for the bar code.

MC65 is not programmed to generate a beep.

Battery is low. If the scanner stops emitting a laser beam upon a trigger press, check

Load a scanning application on the MC65. See your system administrator.

Place the MC65 within proper scanning range.

Program the MC65 to accept the type of bar code being scanned. Refer to the EMDK or Control Panel application.

If the MC65 does not beep on a good decode, set the application to generate a beep on good decode.

the battery level. When the battery is low, the scanner shuts off before the MC65 low battery condition notification. Note: If the scanner is still not reading symbols, contact the distributor or Zebra.

Table 6-2

Troubleshooting Bluetooth Connection

Problem Cause Solution

MC65 cannot find any Bluetooth devices nearby.

Single Slot USB Cradle

Table 6-3

LEDs do not light when MC65 or spare battery is inserted.

Troubleshooting the Single Slot USB Cradle

Symptom Possible Cause Action

Too far from other Bluetooth devices.

The Bluetooth device(s) nearby are not turned on.

The Bluetooth device(s) are not in discoverable mode.

Cradle is not receiving power.

MC65 is not seated firmly in the cradle.

Spare battery is not seated firmly in the cradle.

Move closer to the other Bluetooth device(s), within a range of 10 meters (32.8 feet).

Turn on the Bluetooth device(s) to find.

Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help.

Ensure the power cable is connected securely to both the cradle and to AC power.

Remove and re-insert the MC65 into the cradle, ensuring it is firmly seated.

Remove and re-insert the spare battery into the charging slot, ensuring it is firmly seated.

6 - 8 MC65 Integrator Guide

Table 6-3

Troubleshooting the Single Slot USB Cradle (Continued)

Symptom Possible Cause Action

MC65 battery is not charging.

Spare battery is not charging.

During data communication, no data transmits, or transmitted data was incomplete.

MC65 was removed from cradle or cradle was unplugged from AC power too soon.

Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty

The MC65 is not fully seated in the cradle.

Extreme battery temperature.

Battery not fully seated in charging slot.

Battery inserted incorrectly.

Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty

MC65 removed from cradle during communications.

Communication software is not installed or configured properly.

Ensure cradle is receiving power. Ensure MC65 is seated correctly. Confirm main battery is charging under Tap Status Bar > . The

3600 mAh battery fully charges in less than six hours.

battery.

Remove and re-insert the MC65 into the cradle, ensuring it is firmly seated.

Battery does not charge if ambient temperature is below 0°C (32°F) or above 40°C (104°F).

Remove and re-insert the spare battery in the cradle, ensuring it is firmly seated.

Re-insert the battery so the charging contacts on the battery align with the contacts on the cradle.

battery.

Replace MC65 in cradle and retransmit.

Perform setup as described in Single Slot USB Cradle on page 2-3.

Four Slot Ethernet Cradle

Table 6-4

During communication, no data transmits, or transmitted data was incomplete.

Troubleshooting the Four Slot Ethernet Cradle

Symptom Cause Solution

MC65 removed from cradle during communications.

MC65 has no active connection.

Replace MC65 in cradle and retransmit.

An icon is visible in the status bar if a connection is currently active.

Maintenance & Troubleshooting 6 - 9

Table 6-4

Troubleshooting the Four Slot Ethernet Cradle (Continued)

Symptom Cause Solution

Battery is not charging.

Vehicle Cradle

Table 6-5

Troubleshooting the Vehicle Cradle

Symptom Possible Cause Action

MC65 removed from the cradle too soon.

Replace the MC65 in the cradle. The 3600 mAh battery fully

charges in less than six hours. Tap

Status Bar >

to view

battery status.

Battery is faulty. Verify that other batteries charge properly. If so, replace the

faulty battery.

MC65 is not inserted correctly in the cradle.

Ambient temperature of the

Remove the MC65 and reinsert it correctly. Verify charging is

active.

Tap Status Bar >

to view battery status.

Move the cradle to an area where the ambient temperature is between 0°C (32°F) and 35°C (95°F).

cradle is too warm.

MC65 battery charging LED does not light up.

MC65 battery is not recharging.

Cradle is not receiving power.

MC65 was removed from the cradle too soon.

Battery is faulty. Replace the battery.

MC65 is not placed correctly in the cradle.

Ambient temperature of the cradle is too warm.

Four Slot Battery Charger

Table 6-6

Battery not charging. Battery was removed

Troubleshooting The Four Slot Battery Charger

Symptom Possible Cause Action

from the charger or charger was unplugged from AC power too soon.

Ensure the power input cable is securely connected to the cradle’s power port.

Replace the MC65 in the cradle. The 3600 mAh battery fully charges in less than six hours.

Remove the MC65 from the cradle, and re-insert correctly. If the battery still does not charge, contact customer support. The MC65 battery charging LED slowly blinks amber when the MC65 is correctly inserted and charging.

Move to an area where the ambient temperature is between 0°C and 40°C (32°F and 104°F).

Re-insert the battery in the charger or re-connect the charger’s power supply. The 3600 mAh battery fully charges in less than six hours.

Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty

Battery contacts not connected to charger.

battery.

Verify that the battery is seated in the battery well correctly with the contacts facing down.

6 - 10 MC65 Integrator Guide

Cables

Table 6-7

Troubleshooting the Cables

Symptom Possible Cause Action

MC65 battery is not charging.

During data communication, no data transmits, or transmitted data was incomplete.

Magnetic Stripe Reader

MC65 was disconnected from AC power too soon.

Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty

The MC65 is not fully attached to power.

Cable was disconnected from MC65 during communications.

Incorrect cable configuration.

Communication software is not installed or configured properly.

Connect the power cable correctly. Confirm main battery is charging under Tap Status Bar > . The 3600 mAh battery fully charges in

less than six hours.

battery.

Detach and re-attach the power cable to the MC65, ensuring it is firmly connected.

Re-attach the cable and retransmit.

See the system administrator.

Perform setup as described in Cables on page 2-25.

Table 6-8

Troubleshooting the Magnetic Stripe Reader

Symptom Possible Cause Action

MSR cannot read card. MSR removed from

MC65 battery is not charging.

MC65 during card swipe.

Faulty magnetic stripe on card.

MSR application is not installed or configured properly.

MC65 was removed from MSR or MSR was unplugged from AC power too soon.

Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty

The MC65 is not fully attached to the MSR.

Reattach MSR to MC65 and reswipe the card.

See the system administrator.

Ensure the MSR application is installed on the MC65. Ensure the MSR application is configured correctly.

Ensure MSR is receiving power. Ensure MC65 is attached correctly. Confirm main battery is charging under Start > Settings > System > Power. The 3600 mAh battery fully charges in less than six hours.

battery.

Detach and re-attach the MSR to the MC65, ensuring it is firmly connected.

Maintenance & Troubleshooting 6 - 11

Table 6-8

Troubleshooting the Magnetic Stripe Reader (Continued)

Symptom Possible Cause Action

During data communication, no data transmits, or transmitted data was incomplete.

MC65 detached from MSR during communications.

Incorrect cable configuration.

Communication software is not installed or configured properly.

Reattach MC65 to MSR and retransmit.

See the system administrator.

Perform setup as described in the MC65 Integrator Guide.

6 - 12 MC65 Integrator Guide

APPENDIX A TECHNICAL SPECIFICATIONS

MC65 Technical Specifications

The following tables summarize the EDA’s intended operating environment and technical hardware specifications.

MC65

Table A-1

Physical Characteristics

Dimensions Height: 1.2 cm (6. in.)

Weight 359 g (12.5 oz.)

Display Color 3.5” VGA with backlight, 65K colors, 480 x 640

Touch Panel Glass analog resistive touch

Backlight LED backlight

Battery Pack Rechargeable Lithium Ion 3.7V, 3600 mAh battery

Expansion Slot microSD slot (supports up to 32 GB).

Connection Interface USB 2.0 High Speed (host and client)

Notification Audible tone plus multi-color LEDs

Keypad Options numeric, QWERTY, AZERTY, QWERTZ, DSD or PIM

Audio Dual microphone support with noise cancellation; vibrate alert; speaker;

MC65 EDA Technical Specifications

Item Description

Width: 7.7 cm (3.03 in.) Depth: 3. cm (1. in.)

Bluetooth headset

A - 2 MC65 Integrator Guide

Table A-1

MC65 EDA Technical Specifications (Continued)

Item Description

Performance Characteristics

CPU MSM Qualcomm 7627@ 600 MHz (multi-processor architecture)

Operating System

Microsoft

Windows Mobile™ 6.5 Professional

Memory 256 MB RAM/1 GB Flash or 512 MB RAM/1 GB Flash

Output Power USB: 5VDC @ 300 mA max.

User Environment

Operating Temperature -10°C to 50°C (14°F to 122°F)

Storage Temperature -40°C to 70°C (-40°F to 158°F)

Charging Temperature 32°F to 104°F

Humidity 5 to 95% non-condensing

Drop Specification Multiple 6 ft. drops per MIL-STD 810G specifications

Multiple 5 ft. drops to concrete at room temperature Multiple 4 ft. drops to concrete across the operating temperature range

Tumble 1,000 1.6 ft. tumbles at room temperature; per applicable IEC tumble

specifications

Electrostatic Discharge (ESD) +/-15kVdc air discharge, +/-8kVdc direct discharge, +/-8kVdc indirect

discharge

Sealing IP64; per applicable IEC sealing specifications

Vibration 4g’s PK Sine (5Hz to 2KHz); 0.04g2/Hz Random (20Hz to 2KHz); 60 minute

duration per axis, 3 axis

Thermal Shock -40° C to 70° C (-40° F to 158° F) rapid transition

Battery Performance

Standby Time 100 hours

Talk Time 6 hours

User Profiles 8 hours

Zebra Interactive Sensor Technology (IST)

Motion Sensor 3-axis accelerometer that enables motion-sensing applications for dynamic

screen orientation and power management.

Light Sensor Ambient light sensor to auto adjust display brightness.

Wireless WAN Data and Voice Communications

Radio Dual 3.5G: GSM HSPA/HSUPA and CDMA EVDO Rev A

Frequency Band UMTS/HSDPA and HSUPA: 850, 1900 and 2100 MHz

GSM/EDGE: 850, 900, 1800 and 1900 MHz CDMA/EVDO Rev A: 850 and 1900 MHz

Technical Specifications A - 3

Table A-1

MC65 EDA Technical Specifications (Continued)

Item Description

Wireless LAN Data and Voice Communications

Radio

Tri-mode IEEE

802.11a/b/g

Data Rates Supported 1, 2, 5.5, 6, 9, 11, 12, 18, 24, 36, 48, and 54 Mbps

Operating Channels Chan 36-165 (5180 – 5825 MHz)

Chan 1-13 (2412-2472 MHz) Chan 14 (2484 MHz) Japan only Actual operating channels/frequencies depend on regulatory rules and

certification agency

Security WPA2 (Personal or Enterprise); 802.1x; EAP-TLS; TTLS (CHAP, MS-CHAP,

MS-CHAPv2, PAP or MD5); PEAP (TLS, MSCHAPv2, EAP-GTC); LEAP, EAP-FAST (TLS, MS-CHAPv2, EAP-GTC)

Voice Communications Voice-over-IP ready, Wi-Fi™-certified, IEEE 802.11a/b/g direct sequence

wireless LAN, Wi-Fi ™ (WMM and WMM-PS) Zebra Voice Quality Manager (VQM), Zebra TEAM Express Ready

Wireless PAN Data and Voice Communications

Bluetooth Class II, v2. with Enhanced Data Rate (EDR)

Global Positioning System

GPS Integrated stand-alone or Assisted-GPS (A-GPS).

Data Capture Specifications

Options 2D imager and color camera

2D Imager Engine (SE4500-SR) Specifications

Field of View Horizontal - 39.6°

Vertical - 25.7°

Optical Resolution WVGA 752 H x 480 V pixels (gray scale)

Roll 360°

Pitch Angle +/- 60° from normal

Skew Tolerance +/- 60° from normal

Ambient Light Indoor: 450 ft. candles (4845 lux)

Outdoor: 9000 ft. candles (96,900 lux) Sunlight: 8000 ft. candles Fluorescent: 450 ft. candles

Focal Distance From center of exit window: 19 cm (7.5 in.)

Aiming Element (VLD) 655 nm +/- 10 nm

Illumination Element (LED) 625 nm +/- 5 nm

A - 4 MC65 Integrator Guide

Table A-1

2D Imager Engine (SE4500-DL) Specifications

Field of View Horizontal - 39.2°

Optical Resolution 752 H x 480 V pixels (gray scale)

Roll 360°

Pitch Angle +/- 60° from normal

Skew Tolerance +/- 60° from normal

Ambient Light Indoor: 450 ft. candles (4845 lux)

Focal Distance From center of the exit window: 18.5 cm (7.3 in.)

Aiming Element (VLD) 655 nm +/- 10 nm

Illumination Element (LED) 625 nm +/- 5 nm LEDs (2x)

MC65 EDA Technical Specifications (Continued)

Item Description

Vertical - 25.4°

Outdoor: 9000 ft. candles (96,900 lux) Sunlight: 8000 ft. candles Fluorescent: 450 ft. candles

Camera Specifications

Resolution 3.2 Mega pixel

Zebra MC65 integrator Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision History

TABLE OF CONTENTS

ABOUT THIS GUIDE

Introduction

Documentation Set

Configurations

Software Versions

Chapter Descriptions

Notational Conventions

Related Documents

Service Information

Introduction

Unpacking

Getting Started

Installing a microSD Card

Installing the SIM Card

Installing the Battery

Charging the Battery

Charging the Main Battery

Charging Spare Batteries

Charging Temperature

Powering On the MC65

Calibrating the Screen

Powering Off the MC65

First-time Network Activation

Network Activation

Replacing the Battery

Resetting the MC65

Performing a Clean Boot

Waking the MC65

Introduction

Single Slot USB Cradle

Setup

Charging the MC65 Battery

Charging the Spare Battery

Battery Charging Indicators

Charging Temperature

Single Slot Ethernet/Modem/USB Cradle

Required Software

Country Settings

Setup

Indicators

MC65 Software Setup

Ethernet Setup

Modem Setup

Four Slot Ethernet Cradle

Setup

Daisychaining Ethernet Cradles

Ethernet Cradle Drivers

Charging and Communication

LED Charging Indicators

LED Communication Indicators (CRD5500-4000ER)

LED Communication Indicators (CRD5501-4000ER)

Four Slot Charge Only Cradle

Setup

Charging Temperature

Wall Mount Bracket

VCD5500 Vehicle Cradle

Requirements

Connector Pin-Outs

Mounting the Cradle

Power Connection

Charging the MC65 Battery

Removing the MC65

Battery Charging Indicators

Charging Temperature

Four Slot Battery Charger

Spare Battery Charging

Battery Charging Indicators

Charging Temperature

Cables

USB Charging cable

Charge Only cable

Auto Charge Cable

Connecting to the MC65

Battery Charging Indicators