Yamaha POCKETRAK-2-G Service Manual

SERVICE MANUAL

This unit is not fielded repairable, EXCHANGE ONLY. Please refer to the documents under the Service Manual tab. Please give these forms to your customer. NOT PART OF THE YAMAHA warranty program.

011892

20070419-1050000

■ CONTENTS

SPECIFICATIONS ..................................................................... 3

PANEL LAYOUT ....................................................................... 4

WIRING..................................................................................... 5

TROUBLESHOOTING .............................................................. 6

PARTS LIST

HAMAMATSU, JAPAN

CUSTOMER LOYALTY POCKETRAK EXCHANGE PROGRAM

(THIS FORM IS TO BE USED BY YAMAHA DEALERS ONLY.)

Should your customer encounter a problem that requires service for their OUT-OF-WARRANTY (beyond one year from original date of purchase) Yamaha POCKETRAK unit, Yamaha will exchange their POCKETRAK unit for a factory refurbished model for an accommodation charge based on the age of the unit. The replacement unit will have a six month Yamaha Manufacturer’s Lim ited Warranty for refurbished product.

FEE SCHEDULE:

AGE OF UNIT FROM DATE OF PURCHASE EXCHANGE CHARGE

0 months through 12 months No charge-warranty exchange 13 months through 24 months $200.00 25 months through 48 months $250.00

INSTRUCTIONS:

1. Complete the exchange form on the following page.

2. Pack the POCKETRAK unit, its Owner’s Manual, and all of its accessories in the original box

or suitable alternative. Replacement accessories will be sent with the replacem ent POCKETRAK unit.

3. Put the completed form, a copy of the bill of sale, and remittance (cashier’s check, or money

order payable to “Yamaha”) in an envelope. If you choose, Yamaha can bill your dealer account number for the fee (as listed above). Please fill out the required billing information in the form on the following page. Label the envelope “Return Documents”. Place the envelope in the box with the product.

4. Seal the box securely, and ship the complete package via UPS or FedEx, insured and freight

prepaid* to:

YAMAHA Electronics Corp. USA Attn: POCKETRAK EXCHANGE 6660 Orangethorpe Avenue Buena Park, CA 90620

*(You will be required to pay all shipping and insurance costs for shipment to YAMAHA; and YAMAHA will pay the return freight and insurance costs to ship the replacement product back to you.)

5. Upon receipt of the completed form, POCKETRAK unit, accessories and remittance, Yamaha

will ship out a replacement unit within 10 working days.

6. If you have not received the replacement unit within 15 business days, please dial

(714) 522-9000 to obtain the status of your unit.

Should you encounter any problem with your Pocketrak product, please follow the troubleshooting instructions in your Owner’s Manual, and see the FAQs at

WWW.POCKETRAK.COM. Then, if your Pocketrak unit requires service, please follow the instructions shown below. (NOTE: The following instructions and form apply only to Pocketrak products, and only for warranty-covered repair or replacement service, as provided by the YAMAHA One (1) Year Limited Warranty.)

INSTRUCTIONS:

1. Complete the service/exchange form below.

2. Pack the Pocketrak unit, its Owner’s Manual and all its accessories in the original box or a suitable alternative. If YAMAHA elects to exchange your Pocketrak unit, you will receive replacement accessories with your replacement product. If you require additional information, please call YAMAHA at (714) 522-9000.

3. Put the completed service/exchange form and a copy of your original sales receipt into an envelope. Label the envelope “Return Documents Enclosed.” Place this envelope in the box with the product.

4. Seal the box with packing tape and ship the complete package via United Parcel Service or FedEx, insured and freight prepaid* to:

YAMAHA CORPORATION of AMERICA Attn: Pocketrak SERVICE/EXCHANGE 6600 Orangethorpe Avenue Buena Park, CA 90620

Within the terms of your YAMAHA Limited Warranty, the Pocketrak will be serviced and returned to you or it will be replaced with a new or refurbished product as soon as reasonably possible.

*(You will pay all shipping and insurance costs for shipment to YAMAHA; and YAMAHA will pay all warranty-

covered service or exchange costs plus shipping and insurance costs when returning a product to you.)

SERVICE/EXCHANGE FORM

Your Address (i.e., the street address to which YAMAHA should ship the serviced or exchanged product)

Name: _________________________________________________________________ Street Address: __________________________________________ Apt. #: ___________________ City: ________________________________ State: __________ Zip Code: ___________________

Your daytime phone number: __________________________________________ (8 AM to 5 PM Pacific time) Detailed reason for return (use additional paper if necessary): ______________________________________

_________________________________________________________________________________ _________________________________________________________________________________

Pocketrak model you are shipping to YAMAHA

Model number: ________________________ Serial Number: _______________________________

Remember, the box you ship to YAMAHA must include the following:

1. The Pocketrak unit.

2. Owners Manual and all the accessories

3. Sales receipt showing date and place of purchase.

4. Completed service/exchange form.

originally supplied with the Pocketrak.

IF THE WARRANTY HAS EXPIRED, LEARN ABOUT YAMAHA’S POCKETRAK CUSTOMERLOYALTY PROGRAM AT THROUGH FRIDAY, 8:30 AM TO 5:00 PM PACIFIC TIME.

WWW.POCKETRAK.COM OR CALL (714) 522-9000, MONDAY

POCKETRAK EXCHANGE FORM

THIS FORM IS TO BE USED BY YAMAHA DEALERS ONLY.

PLEASE ATTACH THIS FORM ON TOP OF ANY OTHER DOCUMENTS.

Ship-To address for return unit (Must be a street address that accepts UPS or FedEx delivery)

Dealer Name: _____________________________________________________ Street Address: ____________________________________________________ Suite #: __________________________________________________________ City: ______________________________ State: ________ Zip: _____________ Your daytime phone number (8 AM - 5 PM Pacific time): ________________________ Detailed reason for return (use the back of this form if additional space is required): _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ POCKETRAK you are shipping to YAMAHA: Model Number_____________________ Serial Number: __________________ Method of Payment, if applicable (check one):

 Money order enclosed  Cashier’s check enclosed  Please bill my Yamaha Dealer Account #__________________(Net 30 Day Terms)

Authorized Signature: _______________________________________________ Print Your Name : __________________________________________________

For office use only: Replacement: Y / N Model #_____________________ Charge Y / N Amount $________________ __ _ __ _ __ _ Warehouse: NIPNCA-A BP-B BP-A Reserved Stock Other:_____________

POCKETRAK 2G

IMPORTANT NOTICE

This manual has been provided for the use of authorized Yamaha Retailers and their service personnel. It has been assumed that basic service procedures inherent to the industry, and more specifically Yamaha Products, are already known and understood by the users, and have therefore not been restated.

WARNING: Failure to follow appropriate service and safety procedures when servicing this product may result in personal injury, destruc-

IMPORTANT: This presentation or sale of this manual to any individual or firm does not constitute authorization, certification, recognition of

The data provided is believed to be accurate and applicable to the unit(s) indicated on the cover. The research engineering, and service departments of Yamaha are continually striving to improve Yamaha products. Modifications are, therefore, inevitable and changes in specification are subject to change without notice or obligation to retrofit. Should any discrepancy appear to exist, please contact the distributor’s Service Division.

WARNING: Static discharges can destroy expensive components. Discharge any static electricity your body may have accumulated by

IMPORTANT: Turn the unit OFF during disassembly and parts replacement. Recheck all work before you apply power to the unit.

WARNING: This product contains chemicals known to the State of California to cause cancer, or birth defects or other reproductive harm.

DO NOT PLACE SOLDER, ELECTRICAL/ELECTRONIC OR PLASTIC COMPONENTS IN YOUR MOUTH FOR ANY REASON WHAT SO EVER!

Avoid prolonged, unprotected contact between solder and your skin! When soldering, do not inhale solder fumes or expose eyes to solder/flux vapor!

If you come in contact with solder or components located inside the enclosure of this product, wash your hands before handling food.

tion of expensive components and failure of the product to perform as specified. For these reasons, we advise all Yamaha product owners that all service required should be performed by an authorized Yamaha Retailer or the appointed service representative.

any applicable technical capabilities, or establish a principal-agent relationship of any form.

grounding yourself to the ground bus in the unit (heavy gauge black wires connect to this bus).

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