Xerox Wide Format IJP 2000 User Guide

December 2014

Xerox® Wide Format IJP 2000

User Guide

Internet Explorer, Microsoft, Windows, Windows Server, and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the U.S. and other countries.

MontaVista Linux is a registered trademark of MontaVista Software, Inc.

In this manual, safety instructions are preceded by the symbol . Always read and follow the instructions before performing the required procedures.

If bank bills are printed by a printer or securities are printed illegally, it assumes that you violate the law and you suffer punishment regardless of whether to use those printouts.

If a malfunction occurs with the machine's hard disk or other storage media, any received or stored data including registered configurations may be lost. Xerox is not responsible for any direct or indirect damages arising from or caused by such data loss.

Xerox is not responsible for any breakdown of machines due to infection of computer virus or computer hacking.

Important

1. Parts of this manual are subject to change without prior notice.

2. We welcome any comments on ambiguities, errors, omissions, or missing pages.

3. Never attempt any procedure on the machine that is not specifically described in this manual. Unauthorized operation can cause faults or accidents. Xerox is not liable for any problems resulting from unauthorized operation of the equipment.

An export of this product is strictly controlled in accordance with Laws concerning Foreign Exchange and Foreign Trade of Japan and/or the export control regulations of the United States.

December 2014 BR11133

Preface

Thank you for selecting the Xerox Wide Format IJP 2000.

This user guide describes operating instructions and precautions for using the Xerox Wide Format IJP

2000. To get the most out of the Xerox Wide Format IJP 2000 and to use it effectively, be sure to read this User Guide before use.

This guide is intended for first-time users of the Xerox Wide Format IJP 2000 (hereinafter called "the machine"), and describes how to use the Print feature, how to clear paper jams, the daily maintenance procedures, how to set various setting items, and various precautions.

This guide assumes that you have a basic understanding and operating knowledge of your personal computer and network environment. For the basic information and operating instructions of your personal computer and network environment, refer to the documentation provided for your personal computer, operating system, and network system.

After reading this guide, be sure to keep this guide so you can refer to it handy for quick reference whenever you have trouble with the machine's operation or some failure occurs while using the machine.

Xerox® Wide Format IJP 2000 User Guide

iii

Xerox® Wide Format IJP 2000

User Guide

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Types of Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Organization of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Safety Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Machine Installation Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

Operational Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx

Location of Warning and Caution Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii

Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii

Radio Frequency Emissions (Class A) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii

Product Safety Certification (CB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii

Legal Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv

1 Before Using the Machine

Machine Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Switching the Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Switching the Power Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Saving Power Consumption While the Machine is not in Use . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6

Energy Saver Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Exiting the Energy Saver Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Adjusting Screen Contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Touch Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10

Text Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Loading/Replacing Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Replacing/Cutting Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Loading Cut Sheet Paper (Bypass) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16

Switching Between Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17

Tray Heaters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-18

Xerox® Wide Format IJP 2000 User Guide

Contents

Configuring Paper Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22

Media Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22

Unusable Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-24

Handling and Storing Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-25

Billing Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-26

Checking Consumables (Supplies) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-28

Checking Machine Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-30

Job Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-33

Cancelling a Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34

Delete All Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-35

2 CentreWare® Internet Services

Overview of CentreWare Internet Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

What is CentreWare Internet Services?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Setting Up for Using CentreWare Internet Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Starting CentreWare Internet Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

CentreWare Internet Services Screen Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Machine Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

3 Daily Management and Maintenance

Replacing Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Used Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Replacing an Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Replacing a Waste Ink Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Replacing a Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Cleaning the Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Removing Ink Stains in the Print Head Side of the Print Unit. . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Removing Ink Stains in the Ink Receiving Side of the Print Unit . . . . . . . . . . . . . . . . . . . . . . . .3-16

Print Head Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Making a Test Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20

Carrying out Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Performing a Join Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

4Problem Solving

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Machine Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Paper Jam Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Image Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Problems during Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Problems with CentreWare Internet Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Xerox® Wide Format IJP 2000

User Guide

When a Paper Jam Occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Paper Jams in the Roll Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12

Paper Jams in the Bypass (Manual) Feed Table or Upper Unit . . . . . . . . . . . . . . . . . . . . . . . . .4-14

Paper Jams inside the Upper Roll Paper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16

Paper Jams in the Paper Stack Tray (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17

5 System Administrator Menu Settings

System Administrator Menu Settings Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Step 1 Displaying the System Administrator Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Step 2 Selecting the Desired Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Step 3 Configuring a Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

System Administrator Menu List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Common Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Machine Clock / Timer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Audio Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Default Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10

Paper Tray Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11

Other Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11

Detailed Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13

Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Job Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15

Detailed Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16

Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-17

Protocol Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18

SSL / TLS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

Detailed Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21

System Admin Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-22

System Administrator's ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-23

System Administrator's Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-23

Maximum Login Attempts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-24

Authentication / Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-26

Password Entry from Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-26

Overwrite Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-27

Contents

6Appendix

Optional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Notes and Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Notes and Restrictions on the Use of the Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Notes and Restrictions on the Use of the Print Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Notes and Restrictions for IPv6 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

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Contents

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Types of Manuals

The following Guides are available.

Guides for the Machine

User Guide (this guide)

Describes the daily maintenance procedures, how to use the Print feature, how to clear paper jams, how to set various setting items, and notes and restrictions.

Guides for the Optional Components

The guides for the optional components provide information such as how to operate the optional components, and how to install software.

Xerox® Wide Format IJP 2000 User Guide

Using This Guide

This guide gives you information on how to use the Print feature of the machine.

Organization of This Guide

This guide consists of the following chapters:

Chapter 1 Before Using the Machine

This chapter identifies the machine components, and describes the basic operations of the machine, such as how to turn the power on and off, how to operate the control panel, how to exit the Energy Saver mode, and how to load paper.

Chapter 2 CentreWare® Internet Services

This chapter describes the CentreWare Internet Services feature.

Chapter 3 Daily Management and Maintenance

This chapter describes how to replace consumables and clean the machine.

Chapter 4 Problem Solving

This chapter describes solutions to various problems you may have with the machine.

Chapter 5 System Administrator Menu Settings

This chapter describes how to configure the System Administrator Menu settings.

Chapter 6 Appendix

This chapter describes the machine specifications, optional components, and notes and restrictions.

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Conventions

LEF - Portrait Orientation SEF - Landscape Orientation

Paper feed direction

The following styles and symbols are used in this guide:

bold text • Indicates the names of the menus, buttons, and tabs displayed on the touch screen.

• Indicates the names of the menus, buttons, tabs, files, and folders displayed on your computer screen.

• Example: Press the Machine Status button.

> Indicates the order of selecting menu items.

Example: Select Start > All Programs.

Paper orientation is described in this guide as follows:

Portrait Load paper in portrait orientation, viewing the bypass (manual) feed table at the front.

Landscape Load paper in landscape orientation, viewing the bypass (manual) feed table at the front.

The screen shots and machine illustrations in this guide are of the machine with various optional components installed. Some of the items and features on the screen shots or illustrations may not be displayed or available on your machine depending on its configuration.

The information on various drivers and utility software in this guide may not apply to your drivers and utility software depending on their version upgrade.

In this guide, "personal computer" and "work station" are collectively called "computer."

Microsoft

Windows® Operating System is referred to as "Windows."

The description of operations in this guide are mainly based on Windows 7. If using an operating system other than Windows 7, the operating procedures and the screen appearance may be different in your environment.

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Safety Notes

Caution

Flammable Explodable Electric

shock

Heated surface

Moving object

Pinched fingers

Prohibited No fire Do not

touch

Do not use in bathroom

Do not tear down

Keep away from wet

Never touch with wet hands

Instructions

Unplug Ground/

Earth

Before using this product, read Safety Notes carefully for safety use.

This product and recommended supplies have been tested and found to comply with strict safety requirements including safety agency approvals and compliance with environmental standards. Follow the following instructions for safety use.

WARNING: Any unauthorized alteration including an addition of new functions or connection to

external devices may not be covered by the product warranty. Contact your local Xerox representative for more information.

Follow all warning instructions marked on this product. The warning marks stand for the following:

Used for items where if not followed strictly, death or severe or fatal injuries may result and the possibility is comparatively high.

Used for items where if not followed strictly, severe or fatal injuries may result.

Used for items where if not followed strictly, injuries to user or damages to the machine may result.

A symbol for items to pay attention to when handling the machine. Follow instructions carefully to use the machine safely.

A symbol for prohibited items. Follow instructions carefully to avoid any dangerous

acts.

A symbol for prohibited items. Follow instructions carefully to avoid any dangerous

acts.

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Electrical Safety

Warning Notes

WARNING:

• This product shall be operated by the power source as indicated on the product's data plate. Consult your local power company to check if your power source meets the requirements.

• Connect this product to a protective earth circuit.

This product is supplied with a plug that has a protective earth pin. The plug fits only into an earthed electrical outlet. This is a safety feature. If the plug doesn't fit to the outlet, contact an electrician to replace the outlet to avoid risk of electric shock. Never use an earthed adapter plug to connect the product to the electrical outlet that has no earth connection terminal.

Improper connection of a grounding conductor may cause electric shock.

• Plug the power cord directly into a grounded electrical outlet. To prevent overheat and a fire accident, do not use an extension cord, a multi-plug adaptor or a multiple connector. Consult your local Xerox representative to check if an outlet is grounded.

• Connect this product to a branch circuit or an outlet that has larger capacity than the rated ampere and voltage of this product. See the data plate on the rear panel of this product for its rated ampere and voltage.

• Never touch the power cord with wet hands. It may cause electric shock.

• Do not put an object on the power cord.

• Always keep the plug connection free of dust. The dusty and damp environment may bring about minute electric current in a connector. It may generate heat and eventually cause a fire accident.

• To avoid the risk of electric shock and a fire accident, only use the power cord supplied with this product or the ones designated by Xerox.

The power cord is exclusive use for this product. Do not use it for any other product.

Do not damage or alter the power cord. Damage and alteration may generate heat and eventually cause electric shock or a fire accident.

If the power cord is damaged or insulated wires are exposed, contact your local Xerox representative for its replacement. Do not use a damaged or uninsulated cord to avoid the risk of electric shock and a fire accident.

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Caution Notes

CAUTION:

• When cleaning this product, always switch off and unplug it. Access to a live machine interior may cause electric shock.

• Do not unplug or re-plug this product with the switch on. Plugging and unplugging a live connector may deform the plug and generate heat, and eventually cause a fire accident.

• Hold the plug not the cord when unplugging this product, or it may damage the cord and cause electric shock or a fire accident.

• Always switch off and unplug the machine when it is not used over weekends or long holidays. It may cause deterioration of insulations and eventually electric shock or a fire accident.

• Once a month, switch off this product and check to see that:

– the power cord is plugged firmly into an electrical outlet;

– the plug is not excessively heated, rusted or bent;

– the plug and electrical outlet are free of dust; and

– the power cord is not cracked or worn down.

Once you notice any unusual condition, switch off and unplug this product first and contact your local Xerox representative.

Xerox® Wide Format IJP 2000 User Guide

Machine Installation Warnings

With the Paper Stack Tray (optional)

10°

Rear

Front

Left

Right

Left

Right

Front

WARNING:

• Do not locate this product where people might step on or trip over the power cord. Friction or excessive pressure may generate heat and eventually cause electric shock or a fire accident.

• Never locate this product in the following places:

• Near radiators or any other heat sources

• Near volatile flammable materials such as curtains

• In the hot, humid, dusty or poorly ventilated environment

• In the place receiving direct sunlight

• Near cookers or humidifiers

Locate this product on a level and sturdy surface that can withstand a weight of 992 lbs. (450 kg). Otherwise, if tilted, the product may fall over and cause injuries.

Locate this product in a well-ventilated area. Do not obstruct ventilation openings of the product.

Keep the minimum clearance as follows for ventilation and an access to the power plug. Unplug the product if an abnormal condition is noted.

• Do not incline the product at more than 10 degree angle. Otherwise, it may fall over and cause injuries.

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• Always lock the feet of this product after installation. Otherwise, it may fall over or slide and cause

injuries.

• When moving this product, always switch off and unplug it. Otherwise, a power cord may be cracked and overheated, and eventually may cause electric shock and fire.

Machine Environment

To keep this product in good performance condition, always use it in the following environment:

• Temperature: 59 - 86°F (15 - 30°C)

• Humidity: 20 - 80%

When the product is left in a chilly room and the room is rapidly warmed up by a heater, condensation may form inside the product and cause a partial deletion on printed output.

For measures to prevent the machine from moving and overturning in case of earthquake, please consult with your local Xerox representative.

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Operational Safety

Warning Notes

WARNING:

• Do not carry out any other maintenance procedures not described in the documentation.

• This product features safety design not to allow operators access to hazard areas. The hazard areas are isolated from operators by covers or protectors which require a tool to remove. To prevent electric shock and injuries, never remove those covers and protectors.

• To avoid the risk of electric shock and a fire accident, switch off and unplug the product promptly in the following conditions, then contact your local Xerox representative.

– The product emits smoke or its surface is unusually hot.

– The product emits unusual noise or odor.

– The power cord is cracked or worn down.

– A circuit breaker, fuse or any other safety device becomes activated.

– Any liquid is spilled into the product.

– The product is soaked in water.

– Any part of the product is damaged.

• Be careful not to injure your fingers when using the cutter to cut the roll paper.

• Do not insert any object into slots or openings of this product.

Do not put any of the followings on the product:

– Liquid container such as vases or coffee cups

– Metal parts such as staples or clips

–Heavy objects

If liquid is spilled over or metal parts are slipped into the product, it may cause electric shock or a fire accident.

• Do not use conductive paper such as origami paper, carbonic paper or conductively-coated paper. When paper jam occurs, it may cause short-circuit and eventually a fire accident.

• When cleaning this product, use the designated cleaning materials exclusive to it. Other cleaning materials may result in poor performance of the product. Never use aerosol cleaners to avoid catching fire and explosion.

Caution Notes

CAUTION:

• Always follow all warning instructions marked on or supplied with this product.

• To avoid the risk of burn injuries, never touch the area with the "High Temperature" mark on.

• Keep electrical and mechanical safety interlocks active. Keep the safety interlocks away from magnetic materials. Magnetic materials may accidentally activate the product and cause injuries or electric shock.

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• A ground fault interrupter is embedded in this product. If current leakage occurs, the ground fault

Printer Unit Paper Stack Tray (Optional)

interrupter automatically cuts off power circuit to prevent electric shock and a fire accident. The ground fault interrupter is normally ON (indicated as "|"). Check once a month if the ground fault interrupter works properly in accordance with the following procedures:

1. Turn off the power switch of the machine.

2. Press the TEST button while power breaker (main power switch) is on.

If the power breaker (main power switch) turns off, it shows that the power breaker (main power switch) is operating correctly.

3. Turn the power breaker on.

Power Breaker

Test Button

If the circuit does not work properly, contact your local Xerox representative.

• When pulling out the roll unit, do it gently. If pulled out with too much force, the unit can hit and injure your knees.

• To move this product to another location, contact your local Xerox representative.

• Ventilate well during extended operation or mass printing. It may affect the office air environment due to odor such as ozone in a poorly ventilated room.

Provide proper ventilation to ensure the comfortable and safe environment.

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Consumables

WARNING: Store all consumables in accordance with the instructions given on its package or

container.

CAUTION:

• Keep ink cartridges out of the reach of children. If a child accidentally lick or swallow ink or get it in the eye, consult a physician immediately.

• If ink spills onto your hands, wash it off.

• If you get ink in your eye, wash it out immediately. If you have sore eyes, consult a physician immediately.

• This product uses roll printing paper. Be careful not to drop it as it is heavy and may cause injuries.

• Do not lay the paper roll on the machine or on any unstable surface. The paper roll can fall, causing injuries.

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Location of Warning and Caution Labels

Always follow all warning instructions marked on or supplied with this product.

To avoid the risk of burn injuries, never touch the area with the "High Temperature" mark.

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Environment

• For environmental protection and efficient use of resources, Xerox reuses returned ink cartridges to make recycle materials or energy recovery.

• Proper disposal is required for ink cartridges no longer needed. Do not open ink cartridges. Return them to your local Xerox representative.

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Regulations

Radio Frequency Emissions (Class A)

This product has been tested and found to comply with the limits for a class A digital device, pursuant to International Standard for Electromagnetic Interference (CISPR Publ. 22) and Radiocommunication Act 1992 in Australia/New Zealand. These limits are designed to provide reasonable protection against harmful interference when the product is operated in a commercial environment. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the customer documentation, may cause harmful interference to radio communications. Operation of this product in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense.

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired operation.

This Class A digital apparatus complies with Canadian ICES-003. Cet appariel numérique de la classe “A” est conforme à la norme NMB-003 du Canada.

Changes and modifications to this product not specifically approved by Xerox may void the user's authority to operate this equipment.

Product Safety Certification (CB)

This product is certified by the following agency using the safety standards listed.

Agency: SEMKO

Standard: IEC60950-1:ed. 2

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Legal Notice

Printing certain documents may be illegal in your country. Penalties of fines or imprisonment may be imposed on those found guilty. The following are examples of items that may be illegal to print in your country.

•Currency

• Banknotes and checks

• Bank and government bonds and securities

• Passports and identification cards

• Copyright material or trademarks without the consent of the owner

• Postage stamps and other negotiable instruments

This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel.

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Before Using the

Machine

This chapter identifies the machine components, and describes the basic operations of the machine, such as how to turn the power on and off, how to operate the control panel, and how to exit the Energy Saver mode.

Machine Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Energy Saver Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Loading/Replacing Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Configuring Paper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

Billing Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26

Checking Consumables (Supplies) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Checking Machine Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30

Job Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33

Cancelling a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34

Delete All Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35

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Before Using the Machine

Machine Components

This section describes the machine components and their functions.

No. Component Function

1 Print head cover Open this cover when replacing a print head.

2 Upper unit

3 Control panel Directly touch the buttons and tabs displayed on the touch screen to

4 Roll 1/2 unit Load roll paper into this unit.

5 Roll 3/4 unit (4-roll model) Load roll paper into this unit.

6 Paper cutter button Trims the lead edge of roll media.

7 Paper path cover Open this cover to clear a paper jam.

8 Bypass (manual) feed table Load media here when making prints onto cut sheet.

9 Manual feeder guide

(Optional)

10 Ink cover Open this cover when replacing an ink cartridge.

1-2

Open this cover to clear a paper jam or replace a waste ink cartridge.

operate the machine. For more information, refer to Control Panel on page 1-8.

Aligns both edges of paper when loading paper into the bypass (manual) feed table.

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Before Using the Machine

No. Component Function

13 Exit tray Printed media are output from this exit. face up.

13 Rear cover Contains the LAN port, service port, and media heater switch.

Note:

These ports and switch are intended to be used only by our customer engineers For more information, contact your local Xerox representative.

14 Power breaker A power breaker of the machine.

15 Power switch Used to switch the power to the machine on/off.

16 Front cover Open this cover when replacing a waste ink cartridge.

17 Upper unit release lever Pull up this lever to open the upper unit.

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Before Using the Machine

Paper support

Paper Stack Tray (Optional)

This tray can accommodate printed sheets on the tray or underneath the tray.

You can eject up to 150 sheets of paper on the tray.

Note

Depending on the size of paper you use, pull out the paper support.

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Before Using the Machine

Power Source

Switching the Power On

The machine warms up and becomes ready to print within about 10 minutes after being powered on.

The Energy Saver feature allows you to reduce the power consumption of the machine, saving electricity.

CAUTION: Do not turn off the power immediately after turning the power switch on. If you turn

the power off before the "Ready" message appears on the touch screen, the system could be damaged.

Note

The machine consumes 11W or less even when the power switch is turned off. To avoid consuming (or save) this standby power, turn the power breaker OFF. For information on how to do this, refer to Saving Power Consumption While the Machine is not in Use on page 1-6.

For information on the Energy Saver feature, refer to Energy Saver Mode on page 1-7.

1. Press the power switch to the | position to switch the power on.

Note

The "Please wait..." message indicates that the machine is warming up. The machine cannot be used while it is warming up.

Switching the Power Off

Switch the power off at the end of a day or if the machine is not used for a long time.

1. Press the power switch to the position to switch the power off.

Notes

– Do not switch the power off in the following conditions. Otherwise, the data being processed

may be erased.

– Data is being received (the Transmitting indicator on the control panel is blinking)

– Printing is being processed

– After paper is completely output, wait for five seconds or more before switching the power

off.

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Before Using the Machine

– When switching the power off and then on, make sure that the touch screen is turned off

before you switch the power back on.

– Switching the power breaker off while the power switch is on might cause malfunctions.

The power switches off after a message appears on the touch screen.

Saving Power Consumption While the Machine is not in Use

The machine consumes 11W or less even when the power switch is turned off. To avoid consuming (or save) this standby power, follow the steps below to turn the power breaker OFF.

Turning the Power Breaker Off

1. Switch the power off.

2. After making sure that the touch screen on the control panel is turned off, turn the power breaker off.

Turning the Power Breaker On

1. Turn the power breaker on.

2. Switch the power on.

CAUTION: Do not turn the power switch on prior to turning the breaker switch on.

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Before Using the Machine

Transmitting

Supplies Language Power Saver

Job Status

Machine Status

Start

Stop

Clear All

Power Saver button

Energy Saver Mode

The machine provides the Energy Saver feature that reduces power consumption to save electricity if the machine is not used for the specified time.

After the time specified in Auto Power Saver elapsed, the machine automatically enters the Energy Saver mode, the touch screen goes out, and the Power Saver button on the control panel lights up.

Note

For information on how to specify Auto Power Saver, refer to Auto Power Saver on page 5-8.

Exiting the Energy Saver Mode

The Energy Saver mode is exited when:

•The Power Saver button is pressed

• A job is received

• The settings are configured via CentreWare

Internet Services

1. Press the Power Saver button on the control panel.

The Power Saver button goes out to indicate that the Energy Saver mode is exited.

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Before Using the Machine

456

789

Transmitting

Job Status

Machine Status

Supplies Language Power Saver

Clear All

Stop

Start

2 3

4 5

Control Panel

No. Component Function

1 Touch screen Displays messages and buttons required for the operation of various

features. You can access the machine features by directly touching the touch screen.

2 Supplies button Press this button to check the status of consumables.

3 Language button Press this button to switch the language.

4 Power Saver button Press this button to exit the Energy Saver mode.

5 Contrast adjustment dial Allows you to adjust the contrast of the touch screen.

6 Clear All button

Stop button Start button

7 C (Clear) button Press this button to cancel a numerical character you have entered with

8 Numeric keypad Use the numeric buttons on the keypad to enter numerical characters.

9 Log In/Out button Press this button to display the System Administration Menu screen.

1-8

These buttons do not function.

the numeric keypad.

Pressing this button displays the screen to enter the system administrator's user ID.

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Before Using the Machine

No. Component Function

10 Machine Status button Press this button to check the machine status and meters, or to check the

status of paper.

11 Job Status button Press this button to check the completed jobs.

1 Transmitting indicator Blinks during data communication with a device other than the machine.

Adjusting Screen Contrast

1. Turn the contrast adjustment dial to adjust the contrast of the touch screen.

Power Saver

Clear All

Stop

Changing the Language

1. Press the Language button on the control panel.

2. Select the desired language.

3. Press Save.

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1-9

Before Using the Machine

Ta b s

Message

field

Selection

buttons

Feat ure buttons

Entry field

Arrow buttons

Touch Screen

Note

Some tabs or selection buttons are not displayed depending on whether or not optional products are installed or the setting status. The disabled items or buttons are indicated by a light dotted line.

Item Description

Ta b Displays each menu screen.

Feature button Displays a setting screen.

Message field Displays a message such as the machine status or operation guide.

Selection button Press this button to highlight it.

Symbol "..." included in a button name such as the Others... button indicates that, if such a button is pressed, the appropriate setting screen is displayed.

Entry field Directly enter a numeric value using the numeric keypad.

The allowable range is indicated in parentheses ( ).

Arrow button

Press the , , , or arrow button to change a numeric value.

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Text Entry

During operations, you may encounter a screen requesting text to be entered.

Item Description

Entering alphabets and numerals Press Alphanumeric.

To enter upper-case alphabets, press Shift. To toggle to the previous mode, press Shift again.

Before Using the Machine

Entering symbols Press Symbol.

Entering a space Press Space.

Deleting characters Press Back. This deletes one character at one time.

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Before Using the Machine

Loading/Replacing Paper

Replacing/Cutting Roll Paper

Load roll paper in the Roll Unit.

Once the paper has been loaded, cut the leading edge of the paper.

CAUTION: This product uses roll printing paper. Be careful not to drop it as it is heavy and may cause

injuries.

Notes

– When loading roll paper, be careful not to pinch your fingers.

– When removing the piece of tape holding the edge of the roll paper from unraveling, make

sure to completely remove the adhesive. If the adhesive gets inside the machine, print quality may decrease.

– When loading paper of different type, size, or weight, change the paper settings after you

finish loading the paper. For information on how to do this, refer to Configuring Paper

Settings on page 1-19.

1. Have a new roll paper ready.

2. Pull out the roll unit.

Note

When you want to just cut the leading edge of the roll paper without replacing with new roll paper, go to step 9.

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3. Remove the core of the roll paper from the roll unit.

Note

You can place the roll paper in front of the roll unit.

Before Using the Machine

4. Pull up the handle of the paper holder ( ), and pull out the paper holder from both edges of the core of roll paper ( ).

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Before Using the Machine

5. While pulling up the handle of the paper holder ( ) install the paper holder in both edges of the roll paper ( ).

CAUTION: When installing the paper holder in the roll paper, put the roll paper on a stable

surface, such as the floor, to prevent the roll paper from being dropped or toppled.

Notes

– There are two types of paper holders: 3-inch core paper holder and 2-inch core paper holder

(option).

– Use the paper holder that meets the core size of the paper to be loaded.

6. Push down the handle of the paper holder to fix the paper holder.

7. While holding the green lever of the roll unit, move the saddle to adjust it to the width of the roll paper to be loaded.

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Before Using the Machine

8. Make sure that the roll paper's winding direction is correct, and place the paper holder onto the saddle.

9. Rotate the roll paper, and insert the leading edge of roll paper under the roller.

The roll paper is automatically conveyed and stops.

Note

When the roll paper is not fed smoothly because its leading edge is damaged, cut the leading edge using a cutter knife or a similar tool before loading the paper.

10. Press the paper cutter button to cut the leading edge of paper.

Note

If you press the paper cutter button once, 5.9 in. (150 mm) of the paper is cut. If you hold down the paper cutter button, the paper comes out until you release the button, and it is cut at the position where you release the button.

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Before Using the Machine

11. Remove the trimmed piece of paper.

12. Gently push the roll unit back into the machine all the way until it stops.

Loading Cut Sheet Paper (Bypass)

When using cut sheets for print, load the cut sheet via the bypass (manual) feed table.

Notes

– When loading paper of different type, size, or weight, change the paper settings before

printing. For information on how to do this, refer to Configuring Paper Settings on page 1-19.

– Paper of up to 78.7 in. (2,000 mm) in length can be loaded.

1. Align both edges of the paper against the scale, and insert the paper until it is conveyed automatically.

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The paper is automatically conveyed and stops.

Notes

– Load paper one sheet at one time.

– If paper is curled, hold the curled corners with both hands when inserting the paper.

– Do not release your hands from the paper until it is conveyed. If you release your hands when

you hear a sound, the paper may get jammed.

– It is convenient to use the optional manual feeder guide when loading paper into the bypass

(manual) feed table.

Switching Between Trays

1. Press Source.

Note

Select a paper tray that contains paper of which the size is larger than the print size. If you select a tray that contains paper of which the size is smaller than the print size, it causes the machine inside to get dirty.

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Before Using the Machine

2. Select the paper tray you want to use, and press Close.

Printing is resumed.

Tray Heaters

This machine features paper tray heaters. In humid environments these may help remove moisture from the paper to improve print quality and/or paper feeding.

The paper tray heater switch is located behind the cover which is positioned under the ink supply system.

Note

The tray heater is used in high temperature / high humidity conditions (86

F (30oC), 80% RH)

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Configuring Paper Settings

When you have loaded paper into a tray for the first time or changed the type, size, or weight of paper, be sure to specify the type or size of paper.

1. Press the Machine Status button.

2. Press the Media/Settings tab.

3. Select the desired tray.

4. Select the desired item.

In this example, select Size Series.

5. Select an item to fit the paper loaded into the paper tray.

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Before Using the Machine

6. Press Save.

7. Repeat steps 4. to 6. to specify Paper Type, Weight, and Roll Core Size.

Note

If you select Manual in step 3., Roll Core Size is not displayed.

8. Press Close until the display returns to the Ready screen.

Size Series

The following shows the size series of available roll paper and manual feed cut sheets.

Size Series Paper width

A series A0, A1, A2, A3

JIS B series B0, B1, B2, B3

ISO B series B0, B1, B2, B3

Special A series 880mm, 860mm, 620mm, 625mm, 440mm, 435mm, 310mm

Arch series - 1 42", 36", 24", 18", 12"

Arch series - 2 42", 30", 24", 15", 12"

ANSI series 42", 34", 22", 17", 11"

Paper Type

Select the desired paper type from Plain, Matte coated, Gloss, Tracing, Matte film, and Backlit film.

Note

Tracing paper is displayed as Tracing on the touch screen.

Weight

Select from Light, Standard, and Heavy.

In normal use, set to Light.

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Roll Core Size

Select the desired size between 2inch core roll and 3inch core roll.

Note

Select the same roll core size as the loaded roll paper. If this setting is incorrect, the remaining paper level cannot be correctly detected.

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Before Using the Machine

Media

Use of unrecommended media may result in paper jams, lower print quality, malfunctions, or damage to the machine. To achieve optimum performance of the machine, we recommend that you use only media recommended by Xerox.

If you wish to use media other than that recommended by Xerox, contact your local Xerox representative.

WARNING: Do not use conductive paper such as origami paper, carbonic paper or conductively-

coated paper. When a paper jam occurs, it may cause a short-circuit and eventually a fire.

Note

The printed image may fade due to moisture such as water, rain or vapor. For more information, contact your local Xerox representative.

Media Type

When using generally used paper (known as printable paper) for printing, ensure that it complies with the following specifications. However, it is encouraged that you use the recommended media to achieve clear print results.

Media Type

Type

Weight/ Thickness

Roll Paper Plain paper

Coated paper Glossy paper IJ Tracing paper IJ Film

64 to 190g/m

Loadable Paper Size

A0, A1, A2, A3 (width) JIS B0, JIS B1, JIS B2, JIS B3 (width) ISO B0, ISO B1, ISO B2, ISO B3

(width) Special A0 (880/860 mm) (width) Special A1 (620/625 mm) (width) Special A2 (440/435 mm) (width)

Special A3 (310 mm) (width) 34", 22", 17", 11" 36", 24", 18", 12" 42", 30", 15"

Unusable Media

Using media not recommended by Xerox may cause a paper jam or machine malfunction. Use media recommended by Xerox.

• Transparencies • Electric spectaculars film

• Digital coated paper (glossy type)

• NK special simplex art paper (127/157/209 g/m

• Peel-off film (transparent/white/strong&white) • Art flux (cross)

• Bookbinding paper (210 g/m

)

• High class Japanese paper for color copy

• Cloth transfer paper • Color cloth transfer paper

• Aqua-transfer paper • Super tracing paper 55/60

• Star tracing paper • High class tracing paper

• OK top-coat paper (128 g/m

)

• Heat-sensitive paper

• Labels • Black origami paper

• Kent paper • Chemical Japanese paper

• Carbon paper • Paper with piping

• Xerographic photo paper • Xerographic tracing paper

• Xerographic films • Paper which is tightly stuck together due to static electricity

• Paper which has been previously printed with

ink that will change in quality at 155

• Specially-coated paper

)

• Paper with staples, clips, ribbons, or tape • Paper which was printed once by an other printer or copy machine

• Paper with non-smooth face such as rough

• Wrinkled, creased, or torn paper

printing paper or fibered paper

• Paper pasted up with glue, adhesive paper • Paper that is too thick or thin

• Damp or wet paper • Treated colored paper

• When you use acid paper, the print result may

• blur. If this happens, change the paper to acid-free paper.

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Handling and Storing Media

Handling Media

Do not use media that has been folded, creased, or heavily curled. It may result in paper jams.

Storing Media

The optimum environment for storing media is a place where the humidity is 40 to 45%. Keep the followings in mind when storing media:

• Moisture is not good for media. For storage, keep the media in the document wrapping and store it in a comparatively dry place. Vellum especially should be put into a plastic or moisture-proof bag.

• When the machine is not used for extended intervals, remove the media and store it accordingly.

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Before Using the Machine

Transmitting

Supplies Language Power Saver

Job Status

Machine Status

Start

Stop

Clear All

Machine Status button

Billing Meters

On the Billing Meters screen, you can check the number of printed pages measured by individual meters.

1. Press the Machine Status button on the control panel.

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2. Press the Billing Meters tab.

3. Check each meter on the displayed screen.

Meter 1

– Area Count

Displays the sum total of the surface area printed in black and white by the machine so far. (Unit: m2)

– Length Count

Displays the sum total of the length printed in black and white by the machine so far. (Unit: m or 0.1 m)

Meter 2

– Area Count

– Length Count

1-26

Displays the sum total of the surface area printed in color by the machine so far. (Unit: m2)

Displays the sum total of the length printed in color by the machine so far. (Unit: m or 0.1 m)

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Serial Number

Displays the serial number of the machine.

Notes

– Whether to print in black and white or color is determined depending on the color mode of

the print driver. If data in black and white is set to the color mode using the print driver, it is counted as a color print.

– A test print is also counted. For information on test printing, refer to Making a Test Print on

page 3-19.

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Before Using the Machine

Transmitting

Supplies Language Power Saver

Job Status

Machine Status

Start

Stop

Clear All

Supplies button

Checking Consumables (Supplies)

The Supplies screen allows you to check the status such as the remaining amount of consumables. The status of consumables is shown as "OK" or "Replace Soon."

1. Press the Supplies button on the control panel.

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2. Check the status of consumables on the displayed screen.

Ink Cartridge

The screen displays "Replace Soon" when the ink cartridge is empty.

The screen also shows estimated ink level for each ink cartridge. (This includes the indicator bar which is divided into 20% increments and the percentage value of 10% increments.)

Depending on your usage of ink, it is recommended that you prepare new ink cartridges before they are exhausted, by taking into account the ink level.

Note

Once any one of the five cartridges (K1, M, Y, C, and K2) becomes empty, the machine can no longer perform printing.

Print Head

The amount of printed ink is displayed for each print head. If the amount of consumed ink exceeds 2,500ml, "Replace Soon" displays.

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Waste Ink Cartridge

"OK," "Replace Soon," or "Replace Now" displays depending on the amount of waste ink pooled in a waste ink cartridge.

For information on how to replace consumables, refer to Replacing Consumables on page 3-2.

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Before Using the Machine

Transmitting

Supplies Language Power Saver

Job Status

Machine Status

Start

Stop

Clear All

Machine Status button

Checking Machine Information

The Machine Info screen allows you to check the machine configuration and to switch between the print modes.

1. Press the Machine Status button on the control panel.

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2. Check machine information on the displayed screen.

Notes

– You can change the tab, which is displayed first when the Machine Status button has been

pressed. For information on the setting procedure, refer to Detailed Settings on page 5-13.

– For information on the billing meters, refer to Billing Meters on page 1-26.

– For information on paper information or setting, refer to Configuring Paper Settings on

page 1-19.

Machine Information

You can check the machine serial number, machine configuration, and software version on the Machine Info. screen.

• For maintenance/support:

Tells you whom to contact when making inquiries about maintenance and operation.

• Serial Number

Indicates the serial number of the machine.

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•MAC Address

Indicates the MAC address of the machine.

Machine Configuration

Press Machine config. to display the Machine config. screen.

You can check the following information:

• Configuration code

•Memory size

Before Using the Machine

Software Versions

Press Software Versions to display the Software Versions screen.

You can check the following information:

• Control panel

•Text

•Controller

•Printer

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Before Using the Machine

Print Mode

Press Print Mode to display the printer online/offline switching screen.

Select the following print mode, and press Save.

• Online

Enables receiving data from the computer.

• Offline

Disables receiving data from the computer. Up to the currently received data is printed, and the subsequent data is not received.

Supplies (Consumables)

Press Supplies to display the Supplies screen.

For more information on the Supplies screen, refer to Checking Consumables (Supplies) on page 1-28.

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Before Using the Machine

Transmitting

Supplies Language Power Saver

Job Status

Machine Status

Start

Stop

Clear All

Job Status button

Job Status

Select a job on the Job Status screen to display detailed information on the completed jobs.

1. Press the Job Status button on the control panel.

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2. Check the completed jobs.

Notes

– Press to display the previous screen, and press to display the next screen.

– Press Update to refresh the display.

3. Select a job to see the details.

4. Check the job details on the displayed screen.

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Before Using the Machine

Cancelling a Job

The following describes how to stop a job that has been sent to the machine.

1. Press the Stop button on the control panel.

2. Select Ok to cancel the job.

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Delete All Jobs

The following describes how to delete all jobs from memory.

1. Press the Delete All button on the control panel.

2. Select Ok if you want to delete all jobs from memory.

Before Using the Machine

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Before Using the Machine

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CentreWare

Internet

Services

This chapter describes CentreWare Internet Services.

Overview of CentreWare Internet Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Machine Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

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CentreWare® Internet Services

Overview of CentreWare Internet Services

What is CentreWare Internet Services?

CentreWare Internet Services is a software application that enables you to remotely access the machine by using the web browser on your computer when TCP/IP connection is available.

With CentreWare Internet Services, you can track the usage of the machine and change the setting values for the machine features, without going to the machine's control panel.

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CentreWare® Internet Services

Setting Up for Using CentreWare Internet Services

Requirements

Your computer must support TCP/IP networking to use CentreWare Internet Services.

CentreWare Internet Services has been tested successfully with the following web browsers:

•Microsoft

If you encounter problems during setup, refer to Problems with CentreWare Internet Services on page 4-9.

Setting up your Web Browser

Before using the service, make sure that Internet Options in your Web browser are set properly.

Internet Explorer® 7

Internet Explorer® 8

Internet Explorer® 9

Internet Explorer® 10

The following describes how to set up Internet Explorer 9.0.

1. Select Internet Options from the Tools menu.

2. On the General tab, click Settings for Te mp o ra ry I nte rne t Fil es.

3. In the Settings dialog box, select Every visit to the page or Every time you start Internet Explorer for Check for newer versions of stored pages:.

4. Click OK.

Proxy server and port number

Proxy Server

We recommend that you access this service directly, not through a proxy server.

Note

If using a proxy server, specifying the machine's IP address in the browser may result in slower responses, preventing some screens from being displayed. In this case, set your browser not to access the machine's IP address via a proxy server. For information on how to make this setting, refer to the browser Help section.

Port Number

By default, the port number for the service is set to "80". The port number can be changed in Properties > Protocol Settings > HTTP. Port Number must be in the range of 1 to 65535.

If you have changed the default port number, in the address bar of your Web browser, enter the IP address or the Internet address followed by a colon ":" and the assigned port number.

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CentreWare® Internet Services

For example, if you have changed the port number to 8080, enter the address as shown below.

http://<the machine's IP address>:8080/

http://<the machine's Internet address>:8080

Note

If you have enabled encrypted communication, you need to enter the address beginning https instead of http in the browser address field in order to access CentreWare Internet Services.

Settings on the machine

The following describes how to configure the settings at the machine user interface and how to set the IP address for the machine when an IP address is not already assigned to the machine. The IP address is used to access CentreWare Internet Services.

Note

CentreWare Internet Services can also be used to make these settings. For details, refer to the Help section which can be displayed by clicking Help in the upper right of the CentreWare Internet Services screen.

1. On the System Administrator Menu screen, press System Settings > Network Settings.

Note

For information on how to display the System Administrator Menu screen, refer to System

Administrator Menu Settings Overview on page 5-2.

2. Check that LPD is set to Enabled for Port Settings.

For information on the LPD port setting, refer to Port Settings on page 5-17.

3. Press Close to return to the Network Settings screen.

4. Press Protocol Settings > IPv4 - IP Address

5. Specify the IP address using the numeric keypad.

6. Press Save.

7. Press Close several times until the System Administrator Menu screen is displayed.

8. Press Close.

Note

When a message prompting you to reboot the machine appears, follow the message to reboot the machine.

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Starting CentreWare Internet Services

The following describes how to connect to CentreWare Internet Services from your computer.

1. Start your web browser.

2. Enter the machine's IP address or Internet address in the browser address field, and press the Enter key.

IP address entry example:

Example - http://192.168.0.101

Internet address entry example (When the machine's Internet address is myhost.example.com): Example - http://myhost.example.com

Notes

– If your network uses DNS (Domain Name System) and the machine's host name is registered

in the domain name server, you can access the machine using the Internet address which consists of the host name and the domain name. For example, if the host name is myhost, and the domain name is example.com, then the Internet address is myhost.example.com.

– Ask your system administrator for the IP address or Internet address.

– When specifying a port number, enter the IP address or the Internet address followed by a

colon (:) and the assigned port number.

– If you have enabled encrypted communication by selecting the Enabled check box under

Network Settings > Protocol Settings > HTTP > Secure HTTP (SSL) on the Properties tab, you need to enter the address beginning https instead of http in the browser address field in order to access CentreWare Internet Services.

IP address entry example:

Example - https://192.168.1.1/

Internet address entry example: Example - https://myhost.example.com/

– If authentication while attempting to log in as system administrator fails, the following

message is displayed in the right frame of web browser:

– If the number of times of failed attempts to log in as system administrator exceeds the limit

allowed, the following message is displayed in the right frame of web browser:

Switch the machine Off and then On for System Administrator login.

– If you encounter problems during setup, refer to Problems with CentreWare Internet Services

on page 4-9.

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CentreWare® Internet Services

Left frame

Right frame

To p frame

CentreWare Internet Services Screen Components

The CentreWare Internet Services screen consists of three frames (separate screens).

The information displayed in each frame depends on the feature selected: Status, Job and Log, Properties, or Support.

Note

Clicking Help in the top frame displays the CentreWare Internet Services help. For more information on the functions in CentreWare Internet Services, refer to the Help sections.

Top fra m e

The top frame is located at the upper part of the window. This frame contains the logo, model name, the Help link, user information, and tabs to access each of the functions of the service.

For information on each function provided by CentreWare Internet Services, refer to the Help section which can be displayed by clicking Help in this frame.

Left frame

The contents in the left frame vary depending on the function you selected. When you select a function, the left frame displays items and information available for that function.

Right frame

The right frame displays information and status of the machine and the Refresh button. Click Refresh to update the display to the current status.

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The table below lists the main functions you can perform using CentreWare Internet Services.

Tab N ame Major Function

Status Displaying the machine status

The status of paper trays and consumables, such as ink cartridges, is displayed.

Job and Log Displaying jobs in queue, deleting those jobs, displaying completed jobs,

and displaying error history

Properties Checking and changing a variety of settings

You can check the settings for items such as Machine configuration and Interface, settings, and change those as necessary.

Support Displaying support information

Notes

– For information on each of the configurable items in CentreWare Internet Services, refer to

the Help section which can be displayed by clicking Help in the upper right of the CentreWare Internet Services screen.

– Changes are not allowed via CentreWare Internet Services while the printer or UI is in use.

– Some of the settings may require you to enter a user ID and password to change them. The

user ID is the System Administrator ID, which is set on the machine. By factory default, the user ID (System Administrator ID) is 11111, and the password is x-admin.

For information on how to change the System Administrator ID and password, refer to System

Admin Settings on page 5-22.

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CentreWare® Internet Services

Machine Settings

The following describes how to configure the settings at the machine user interface.

Note

1. On the System Administrator Menu screen, press System Settings > Network Settings.

Note

For information on how to display the System Administrator Menu screen, refer to System

Administrator Menu Settings Overview on page 5-2.

2. Check that LPD is set to Enabled for Port Settings.

For information on the LPD port setting, refer to Port Settings on page 5-17.

3. Press Close to return to the Network Settings screen.

Note

When the machine is already assigned an IP address, go to step 7.

4. Press Protocol Settings > IPv4 - IP Address.

5. Specify the IP address using the numeric keypad.

6. Press Save.

7. Press Close several times until the System Administrator Menu screen displays.

8. Press Close.

Note

When a message prompting you to reboot the machine appears, follow the message to reboot the machine.

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Daily Management and

Maintenance

Replacing Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Cleaning the Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Print Head Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

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Daily Management and Maintenance

Replacing Consumables

We recommend you to use the following consumables as they are manufactured to meet the specifications of the machine.

Type of Consumables Product Code Quantity/Box

Ink cartridge-Black 8R13152 1 unit (2L)/box

Ink cartridge-Cyan 8R13153 1 unit (2L)/box

Ink cartridge-Magenta 8R13154 1 unit (2L)/box

Ink cartridge-Yellow 8R13155 1 unit (2L)/box

Was te ink cartridge 8R13157 1 unit/box

Print head* 8R13156 1 unit/box

Only one type of print head is supplied; the same type of print head is attached at all of five installation locations.

Notes

– The use of consumables not recommended by Xerox may degrade image quality and

performance. Use only consumables recommended by Xerox.

– Make sure the ink cartridges are properly installed to all of the following five bays: K1, M, Y, C,

and K2.

– We recommend that you always keep spare consumables available.

Handling consumables

• Always follow the instructions on the packaging or the bottle when storing consumables.

• Do not unpack consumables before use. Avoid storing consumables in the following locations:

– In high temperature and humid locations

– Near heat-generating devices

– Areas exposed to direct sunlight

–Dusty areas

• When using consumables, carefully read precautions for use that are instructed on their bodies or packages.

• When calling your local Xerox representative to order consumables, have the product codes ready.

• The proper treatment is required for used ink cartridge, waste ink cartridge, and print head. Dispose of used ink cartridges, waste ink cartridges, and print heads in accordance with local regulations.

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CAUTION:

– Keep ink cartridges out of the reach of children for safety. If a child swallows or licks

accidentally or if ink gets into child's eye, consult a physician immediately.

– If ink adheres to your hand when you handle an ink cartridge, flush with water. If ink gets into

your eye, flush with water immediately.

– If an abnormality such as a pain in the eye is found, consult your physician immediately.

Used Consumables

Dispose of used ink cartridges, waste ink cartridges, and print heads in accordance with local regulations.

Replacing an Ink Cartridge

CAUTION:

To prevent possible static discharge when connecting the network cable to the Ink Container, touch the machine frame to discharge any static prior to connecting the network cable.

The remaining amount of ink can be viewed in the Supplies screen on the touch screen.

An ink cartridge can be replaced at any time.

Notes

– Do not shake an ink cartridge before using it.

– Make sure the ink cartridges are properly installed to all of the following five bays: K1, M, Y, C,

and K2.

– Ink cartridges are arranged in the order of black 1 (K1), magenta (M), yellow (Y), cyan (C),

and black 2 (K2) from the bypass (manual) feed table side to the back. The label of each ink cartridge indicates the ink color.

– Install ink cartridges at all of five locations: three locations for cyan, magenta, and yellow,

and two locations for black.

– Install each ink cartridge at the correct location as specified on the label.

– Even if printing is specified in black and white, it consumes not only black inks but also color

inks. All the color inks are consumed so that the print heads are protected.

For more information on the Supplies screen, refer to Checking Consumables (Supplies) on page 1-28.

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Daily Management and Maintenance

Replace ink cartridges soon.

Replace ink cartridges.

Note

The number of pages that the machine can print after this message is displayed is approximately 20 pages.

The remaining page yield for print jobs is applicable when A0 size documents with image density of 6% are used. The value is only an estimate and varies depending on the conditions such as the content printed, paper size, paper type, and the machine operating environment.

Replace an ink cartridge.

The machine can no longer print if this message is displayed.

Removing the ink cartridge

1. Have a new ink cartridge ready.

2. Open the ink cover.

Note

When you open the cover while the machine is running a print job, the machine stops operation after the page currently being processed has been printed.

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3. Disconnect the network cable (1).

Note

Dispose of the used ink cartridge in accordance with local regulations.

4. Grasp the nozzle between fingers, pinch, and pull to remove (2).

5. Slide the nozzle along the track beneath the cartridge and into the notch.

6. Remove the ink cartridge.

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Daily Management and Maintenance

Installing the new ink cartridge

1. Remove the protective cover from the replacement ink cartridge.

2. Place the ink cartridge in the proper location.

Notes

– The label affixed inside the ink cover depicts ink color location.

– The ink nozzle is keyed and color-coded.

3. Remove the nozzle from the track and attach it to the ink cartridge (1).

4. Connect the network cable (2).

5. Close the ink cover.

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Daily Management and Maintenance

Replacing a Waste Ink Cartridge

When a waste ink cartridge is filled with waste ink, the following message appears on the touch screen. Take the appropriate action as instructed in the message.

Replace a waste ink cartridge soon.

Replace a waste ink cartridge.

The machine can no longer print if this message is displayed.

Note

If you wait until the message Replace Waste Ink Cartridge is displayed, the printer is forced to stop even if it is operating because the waste ink cartridge is full, and this may result in a paper jam.

We recommend that you always replace the waste ink cartridge prior to the display of this message.

1. Have a new waste ink cartridge ready.

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Daily Management and Maintenance

2. Make sure that the machine is not operating, and pull up the upper unit release lever to open the upper unit.

3. Open the front cover.

4. Pull out the waste ink cartridge carefully.

Notes

– Always store the used waste ink cartridge in a horizontal place to prevent ink from being

dropped. Be careful to handle ink of the waste ink cartridge.

– Dispose of waste ink cartridge in accordance with local regulations.

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5. Install a new waste ink cartridge.

6. Close the front cover.

Daily Management and Maintenance

7. Close the upper unit.

Notes

– Be careful not to pinch your fingers.

– If the waste ink cartridge is not installed correctly, the message does not disappear, and the

machine does not start running.

Replacing a Print Head

When the amount of ink sprayed from the nozzle of a print head exceeds the specified value, the print head replacement message appears on the touch screen.

On the touch screen, check the Supplies screen to see which print head needs to be replaced. The amount used of ink at each print head can also be viewed in the Supplies screen.

For more information on the Supplies screen, refer to Checking Consumables (Supplies) on page 1-28.

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Daily Management and Maintenance

Print head needs to be replaced soon.

1. Have a new print head ready.

2. On the System Administrator Menu screen, press Print Head Maintenance > Replacing Print Head.

Note

For information on how to display the System Administrator Menu screen, refer to System

Administrator Menu Settings Overview on page 5-2.

3. Select the print head to be replaced.

Note

If necessary, you can select multiple print heads. To replace all of five print heads, select All.

4. Press Start.

5. Press Yes.

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Daily Management and Maintenance

6. When message Ready to replace a print head appears, open the print head cover.

You can check that ink is removed from the tube connected to the print head selected on the replacement screen.

7. While pulling up the tab ( ), lift the lever toward you ( ).

Note

Only the lever of the print head selected in step 4. is unlocked, and the others are locked. Do not attempt to lift the lever forcedly.

8. Fold the print head toward you ( ) to pull out it ( ).

Note

Install the cover removed from a new print head on the used print head, and return it to your local Xerox representative.

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3-11

Daily Management and Maintenance

9. Remove the cover from a new print head.

10. Peel two protection tapes from a new print head.

Note

After peeling the protection tapes, keep your hands off the contact surface and nozzle surface of the print head.

11. Insert a new print head on a slight angle( ), and push up so that it is located vertically ( ).

Note

The print head can be installed only in one direction.

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User Guide

12. Return the lever back to its original position.

13. Close the print head cover.

14. Press Done.

Message Setting print head appears.

It takes approximately 10 minutes to set up the print head.

Daily Management and Maintenance

15. After the replacement of the print head has been completed, press Replaced.

Note

To continuously replace other print head, press Replace more, and repeat steps 2 to 13 to make replacement.

After the replacement of print heads has been completed, proceed to Carrying out Calibration on page 3-21.

Xerox® Wide Format IJP 2000 User Guide

3-13

Daily Management and Maintenance

Cleaning the Machine

This section describes how to clean the machine.

WARNING: When cleaning this product, use the designated cleaning materials exclusive to it.

Other cleaning materials may result in poor performance of the product. Never use aerosol cleaners, or it may catch fire and cause explosion.

CAUTION: When cleaning this product, always switch off the power, and unplug the product.

Access to a live machine interior may cause electric shock.

Notes

– Do not use benzene, paint thinner, or other volatile liquids or spray insect repellent on the

machine as doing so may discolor, deform, or crack covers.

– If it is difficult to remove dirt, try gently wiping with a firmly wrung soft cloth moistened with

a small amount of neutral detergent. Then, wipe with a dried cloth.

– Do not use cleaning agents other than water or neutral detergent.

– Cleaning the machine with an excessive amount of water may cause the machine to

malfunction or damage paper during printing.

– You can get some of the ink on your hands while performing cleaning procedures. It is

recommended that you wear disposable gloves while performing cleaning.

Removing Ink Stains in the Print Head Side of the Print Unit

If the print head side of the print unit is dirty, it causes ink drops to be attached on the print surface.

Note

If the print surface gets dirty after ink stains on the print head were removed, consult your local Xerox representative.

1. Turn off the power switch ( ) and the power breaker of the machine ( ).

Note

Turn off the power switch and the power breaker when cleaning to avoid the risk of electric shock.

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Daily Management and Maintenance

2. Pull up the upper unit release lever to open the upper unit. To fully open the upper unit, pull the “UPP Stop Arm” (located in the back, right corner) foward.

3. Wipe both edges of the print head with lint-free cleaning cloth.

Notes

– Keep your hand off of the print head.

– To clean the ink receiving side, refer to Removing Ink Stains in the Ink Receiving Side of the

Print Unit on page 3-16.

– Use a lint-free cleaning cloth.

– If it is difficult to get the dirt out of the print head, wipe off with a wet, lint-free cleaning

cloth.

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Daily Management and Maintenance

4. Wipe areas surrounding the print heads with lint-free cleaning cloth.

5. Close the upper unit.

Note

Be careful not to pinch your fingers.

Removing Ink Stains in the Ink Receiving Side of the Print Unit

If the ink receiving side of the print unit is dirty with excessive ink, it causes the rear side of the print surface to get dirty.

Note

To clean the ink receiving side of the print unit, be sure to switch the machine to the cleaning mode on the control panel.

1. On the System Administrator Menu screen, press Print Head Maintenance > Internal Cleaning.

For information on how to display the System Administrator Menu screen, refer to System

Administrator Menu Settings Overview on page 5-2.

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Daily Management and Maintenance

2. Press Yes.

The machine enters the cleaning mode.

3. When message Preparing disappears, pull up the upper unit release lever to open the upper unit.

4. Wipe off the black plastic surface with a dry cloth.

5. Close the upper unit.

CAUTION: Be careful not to pinch your fingers.

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Daily Management and Maintenance

6. Press Done.

Message Exiting internal cleaning mode. appears.

7. Press Done to exit the cleaning mode.

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Daily Management and Maintenance

Print Head Maintenance

Follow the procedure shown below to maintain the print head.

1. Make a test print, and check the image quality (status of the print head).

Making a Test Print, p. 3-19

2. Step 2 Clean the print head.

Cleaning the Print Head, p. 3-20

3. Step 3 Make a test print again, and check the image quality (status of the print head).

Making a Test Print, p. 3-19

4. Step 4 If the problem is not resolved, replace the print head.

Replacing a Print Head, p. 3-9

5. Step 5 After replacing the print head, carry out calibration.

Replacing a Print Head, p. 3-9

Making a Test Print

1. On the System Administrator Menu screen, press Print Head Maintenance > Test Print.

For information on how to display the System Administrator Menu screen, refer to System

Administrator Menu Settings Overview on page 5-2.

2. Select a type of paper to be used for test printing, and press Start.

Note

Manual feed cannot be selected.

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Daily Management and Maintenance

3. Press Yes.

4. Press Done to end test printing.

A sheet of the test chart prints.

Cleaning the Print Head

1. On the System Administrator Menu screen, press Print Head Maintenance > Head Cleaning.

For information on how to display the System Administrator Menu screen, refer to System

Administrator Menu Settings Overview on page 5-2.

2. Select the print head to be cleaned and press Start.

Note

Multiple print heads cannot be selected. To clean all of five print heads, select All.

3. Press Yes.

It takes approximately 3 minutes to clean the print head.

4. Press Done to end print head cleaning.

5. Make a test print again to check the status of the print head.

For information on test printing, refer to Making a Test Print on page 3-19.

If the status of the print head is not improved by print head cleaning, proceed to Replacing a Print

Head on page 3-9.

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Daily Management and Maintenance

Carrying out Calibration

A chart is printed out automatically for calibration.

After replacing a print head or moving the machine, be sure to carry out calibration.

1. On the System Administrator Menu screen, press Print Head Maintenance > Join Adjustment > Calibration.

Note

To continue with Replacing print head, proceed to step 2. For information on Replacing print head, refer to Replacing a Print Head on page 3-9.

For information on how to display the System Administrator Menu screen, refer to System

Administrator Menu Settings Overview on page 5-2.

2. Select a type of paper to be used for calibration.

Note

Select a roll unit that contains paper of size A0 or larger. If the correct type of paper is not selected, Start cannot be initiated.

3. Press Start.

4. Press Yes.

Calibration starts.

5. Press Done to end calibration.

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3-21

Daily Management and Maintenance

Performing a Join Adjustment

1. On the System Administrator Menu screen, press Print Head Maintenance > Join Adjustment.

For information on how to display the System Administrator Menu screen, refer to System

Administrator Menu Settings Overview on page 5-2.

2. Image Join Overlay must be turned off to enable the manual join adjustment:

a. Press Image Join Overlay. b. Press Off.

c. Press Save.

Note

Input Adjustment Value is hidden when Image Join Overlay is turned On.

3. Press Calibration.

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Daily Management and Maintenance

4. Select a type of paper to be used for calibration.

Note

Select a roll unit that contains paper of size A0 or larger. If the correct type of paper is not selected, Start cannot be initiated.

5. Press Start.

6. Press Yes to confirm calibration start.

7. Press Done when calibration is complete.

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Daily Management and Maintenance

8. Press Print Adjustment Chart.

9. Select A0 size or larger to check all joins.

10. Press Start.

11. Press Yes to Print Adjustment Chart.

12. Press Done when test print is complete. Use this chart to check the gaps between print heads.

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Daily Management and Maintenance

The rectangular boxes at the top of following graphic represent the positions of the print heads in reference to the Print Adjustment Chart.

Notes

– To avoid confusion when performing adjustments, do not move print head 3. Use print head 3

as the reference point and work outward from the center.

– To eliminate gaps and overlaps between print heads 1, 2, or 3, perform corrections in the

following order: adjust print head 2 to print head 3, then adjust print head 1 to print head 2.

– To eliminate gaps and overlaps between print heads 3, 4, or 5, perform corrections in the

following order: adjust print head 4 to print head 3, then adjust print head 5 to print head 4.

13. Press Input Adjustment Value to adjust the position of each print head in the X-direction (right/left) and the Y-direction (up/down).

Note

Input Adjustment Value is only valid when Image Join Overlay is turned off.

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Daily Management and Maintenance

3-26

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User Guide

Problem Solving

This chapter describes solutions to various problems you may have with the machine.

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

When a Paper Jam Occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

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4-1

Problem Solving

Troubleshooting

Take proper action according to the following troubleshooting procedures.

The power is not turned on Action Machine Problems (p. 4-2)

No Yes

Touch screen is not bright enough. Action Machine Problems (p. 4-2)

No Yes

A message is displayed Action Machine Problems (p. 4-2)

No Yes

Paper jam problems Action Paper Jam Problems (p. 4-3)

No Yes

Image quality problems Action Image Quality Problems (p. 4-4)

No Yes

Problems during printing Action Problems during Printing (p. 4-8)

If the error is not resolved even after following the above procedure, contact your local Xerox representative.

Machine Problems

Check the status of your machine again before contacting us.

Symptom Check Remedy

The power is not turned on

Is the power turned on? Turn th e p ow e r on.

See Power Source on page 1-5.

Is the plug connected to a receptacle?

Is the power cord disconnected from the machine?

Turn the power switch and the power breaker off and connect the power cord firmly. Then turn the power breaker and the power switch on again.

See Power Source on page 1-5.

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Symptom Check Remedy

Problem Solving

Touch screen is dark.

A message is displayed

Is the Power Saver button lit? The machine is in the Energy Saver mode. Press the Power

Saver button on the control panel to exit the Energy Saver mode.

See Energy Saver Mode on page 1-7.

Is the Contrast adjustment dial kept set to a darker value?

Is the backlight turned off? The backlight lights up when:

A system error has occurred. See Error Messages on page 4-10.

Has a paper jam occurred? See When a Paper Jam Occurs on page 4-11.

Is the message Please wait... displayed?

Use the Contrast adjustment dial to make adjustment. See Adjusting Screen Contrast on page 1-9.

A button on the control panel is pressed.

If the message is displayed for more than 5 minutes, contact your local Xerox representative.

Paper Jam Problems

For information on how to remove jammed paper, refer to When a Paper Jam Occurs on page 4-11.

Symptom Check Remedy

Media is often jammed or wrinkled.

Media does not exit the machine fully, and the trail edge sticks at the exit.

Is the appropriate type of media being used?

Is the media loaded correctly? Correctly load the media.

Is the media damp? Replace with media just unpacked.

Are the media settings correct for the media loaded?

Are there any jammed sheets or torn pieces of paper still remaining inside the machine or is there a foreign object in the machine?

Is the media electrostatically charged?

Correctly load the appropriate type of media. See Media on page 1-22.

See Loading/Replacing Paper on page 1-12.

Set the correct media size series and media type/weight to match the media loaded.

See:

• Loading/Replacing Paper on page 1-12

• Configuring Paper Settings on page 1-19.

Open the front door and pull out the roll unit to remove the torn paper or the foreign object.

See When a Paper Jam Occurs on page 4-11.

Take appropriate measures against static electricity. For example, maintain proper room temperature and humidity.

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4-3

Problem Solving

Image Quality Problems

When the image quality of the printed output is poor, identify the symptom in the following table to perform the corresponding remedy.

If the image quality does not improve even after the remedy is performed, contact your local Xerox representative.

Symptom Check Remedy

Part of the image is missing on the printed output. (smudged or unclear)

Is the media damp? If the media is damp, some parts of the original may not

be printed or may be unclear. Replace with media just unpacked.

See Loading/Replacing Paper on page 1-12.

Is the loaded media folded or wrinkled?

Is part of the image outside of the printable area?

The print heads may be clogged.

Is the message "Print head needs to be replaced soon." displayed?

Remove the defective media and replace with media just unpacked.

See Loading/Replacing Paper on page 1-12.

Recreate the original so that the image fits the printable area.

Perform the print head cleaning two or three times. See Cleaning the Print Head on page 3-20.

If this symptom occurs after you have run a continuous print job, wait for 30 seconds or more before starting the next print job.

Whenever an interval of 30 seconds or more elapses, the machine automatically performs the print head cleaning.

Operate the machine in the room temperature at 68ºF (20ºC) and the humidity at 50%. This will stabilize the performance of the print head.

Replace the print head. See Replacing a Print Head on page 3-9.

You o b se r ve p r in t head-to-print head variation or 20 mm banding on the printed output.

4-4

Do the errors exist in the source file?

Is the message "Print head needs to be replaced soon." displayed?

If no errors exist in source file, refer to the Xerox® Wide Format IJP 2000 Performance Package User Guide and refer to the section on Using the Uniformity Correction Tool.

Replace the print head. See Replacing a Print Head on page 3-9. Once the print head is replaced, refer to the Xerox® Wide

Format IJP 2000 Performance Package User Guide and refer to the section on Using the Uniformity Correction Tool.

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User Guide

Symptom Check Remedy

Problem Solving

Dirt appears at regular intervals.

The printed sheet has dirt on the leading edge or back side.

Loss of one or more colors from one print head

Unwanted black dots are printed.

Is the paper path dirty? Run a print job of a few pages.

If the symptom does not improve, contact your local Xerox representative.

Internal components are

Contact your local Xerox representative.

soiled.

Is the paper path dirty with ink?

Use a lint-free cleaning cloth to wipe off ink adhering to the paper path (upper and lower surfaces) in the print unit.

See:

• Removing Ink Stains in the Print Head Side of the Print

Unit on page 3-14

• Removing Ink Stains in the Ink Receiving Side of the

Print Unit on page 3-16.

Check consumables to see if the head is overdue for replacement.

Internal components are

If over 2,500 ml, the print head is due for replacement. Replace the print head.

See Replacing a Print Head on page 3-9.

Contact your local Xerox representative.

soiled.

Unwanted black lines are printed.

Xerox® Wide Format IJP 2000 User Guide

Internal components are soiled.

Contact your local Xerox representative.

4-5

Problem Solving

Symptom Check Remedy

Unwanted black lines are printed at the trail edge of the printed sheet in manual feed mode.

Streaks appear on the printed sheet.

Unwanted white dots appear in black filled areas.

Is the paper size larger than the original?

The print heads may be clogged.

Is the appropriate type of media being used?

Internal components are soiled.

The machine needs to print black lines to prevent print head clogging.

Print on paper which is the same size as the original.

Wait for 30 seconds or more before starting the next print job. Alternatively, perform the print head cleaning two or three times

See:

• Cleaning the Print Head on page 3-20

• Removing Ink Stains in the Print Head Side of the Print

Unit on page 3-14.

Load the appropriate type of media. See Media on page 1-22.

Contact your local Xerox representative.

Nothing is printed.

The printed image is misaligned or skewed.

Image is lost on the edge of paper.

The printed sheet has ink drops on it.

There may be a system malfunction.

Is the media loaded correctly?

Is part of the image outside of the printable area?

Is the area around the print head contaminated by ink?

Contact your local Xerox representative.

Load the media correctly. See Loading/Replacing Paper on page 1-12.

Recreate the original so that the image fits the printable area.

Perform the print head cleaning two or three times See Cleaning the Print Head on page 3-20.

Clean the ink receiving side and the print head side of the print unit.

See:

• Removing Ink Stains in the Print Head Side of the Print

Unit on page 3-14

• Removing Ink Stains in the Ink Receiving Side of the

Print Unit on page 3-16.

4-6

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Xerox Wide Format IJP 2000 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Types of Manuals

Using This Guide

Organization of This Guide

Conventions

Safety Notes

Electrical Safety

Warning Notes

Caution Notes

Machine Installation Warnings

Machine Environment

Operational Safety

Warning Notes

Caution Notes

Consumables

Location of Warning and Caution Labels

Environment

Regulations

Radio Frequency Emissions (Class A)

Product Safety Certification (CB)

Legal Notice

Machine Components

Power Source

Switching the Power On

Switching the Power Off

Saving Power Consumption While the Machine is not in Use

Energy Saver Mode

Exiting the Energy Saver Mode

Control Panel

Adjusting Screen Contrast

Changing the Language

Touch Screen

Text Entry

Loading/Replacing Paper

Replacing/Cutting Roll Paper

Loading Cut Sheet Paper (Bypass)

Switching Between Trays

Tray Heaters

Configuring Paper Settings

Media

Media Type

Unusable Media

Handling and Storing Media

Billing Meters

Checking Consumables (Supplies)

Checking Machine Information

Job Status

Cancelling a Job

Delete All Jobs

Overview of CentreWare Internet Services

What is CentreWare Internet Services?

Setting Up for Using CentreWare Internet Services

Starting CentreWare Internet Services

CentreWare Internet Services Screen Components

Machine Settings

Replacing Consumables

Used Consumables

Replacing an Ink Cartridge

Replacing a Waste Ink Cartridge

Replacing a Print Head

Cleaning the Machine

Removing Ink Stains in the Print Head Side of the Print Unit

Removing Ink Stains in the Ink Receiving Side of the Print Unit

Print Head Maintenance

Making a Test Print

Cleaning the Print Head

Carrying out Calibration

Performing a Join Adjustment

Problem Solving

Troubleshooting

Machine Problems

Paper Jam Problems

Image Quality Problems