Page 1
Clearing a media jam
Note
If you get frequent media jams, make sure that you are using
high-quality laser paper and Tektronix transparencies.
Order from the supplies information sheet that is shipped
with your printer.
If a media jam occurs, the front panel reports Jam at <Location>
<Locations>
A
through E. If you have an optional Lower Tray Assembly installed, Jam A
are the various sensors throughout the paper path, listed as
. The
can occur at any of the three media trays, whichever tray you selected for the
current print job.
The following illustration shows the locations of the sensors that report a
A
media jam (
Jam A
manual feed
through E).
A B
Jam D
Jam C, D
D
E
Jam
A, B, C
Jam
A
Jam A
Jam C
Jam A
Jam A
9008-60
Page 2
Jam at A
A4
PAPER
1.
Open the left side door corresponding to the
selected media tray.
9008-100
2.
Remove the jammed media.
1.
Remove the selected media tray.
2.
Remove the jammed media from inside the
printer.
OR
1
2
2
9008-48
Note
If you have an optional Lower Tray Assembly, Jam A can occur at
9008-49
any of the three media trays, whichever tray you selected for the
current print job.
Page 3
Jam at B
1.
Open the left side door corresponding to the selected media tray.
2.
Pull out the paper feeder; the jammed media is visible.
3.
Pull the media toward the
3
inside of the printer
9008-50
.
Page 4
Jam at C
1.
Open the left side door.
2.
Pull out the paper feeder . The media is on top
of the paper feeder.
3.
Pull the media out toward the
.
printer
3
inside of the
9008-52
1.
Open the front door
and
the right side door to
access the fuser.
OR
9008-53
2.
Turn the
small
blue knob
counterclockwise
unlock the fuser; pull the fuser out until it
stops.
to
9008-99
3.
Turn the fuser’s large blue knob
clockwise
release the jammed media.
4.
Remove the jammed media from the fuser.
3
4
9008-54
to
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Jam at D
A4
PAPER
1.
Open the front door to access the fuser.
2.
Pull open the access door (above the plastic
output tray). The media is visible.
3.
On the fuser, turn the large blue knob
counterclockwise
4.
Remove the media from inside the access
door.
3
.
4
2
9008-55
1.
Open the front door
and
the right side door to
access the fuser.
2.
Turn the fuser’s large blue knob
counterclockwise
3.
Remove the jammed media from the right side
to release the jammed media.
of the printer.
OR
13
2
9008-56
Caution
If the fuser knob will not turn,
force it
or you may damage the fuser.
do not
Instead, follow these steps:
■
Unlock the fuser by turning the small
blue knob
Pull the fuser out. The media will
■
counterclockwise
.
probably tear.
Turn the fuser’s large blue knob
■
clockwise
■
Remove the jammed media from the fuser
to release the jammed media.
and the printer.
Page 6
Jam at E
A4
PAPER
A4
PAPER
Remove the jammed media from the output tray. Pull open the access door (above the plastic
output tray) and remove the media.
OR
9008-57
Jam at Manual Feed
Remove the jammed media from the manual feed tray.
9008-58
9008-98
Source: 070-8602-00 C6
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