Xerox Duplex Combo Scanner User Manual

Xerox

05-0980-100

JUNE 2019

Duplex Combo Scanner

Scanner User Guide for Mac OS X

© 2019 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are registered trademarks of Xerox Corporation in the United States and/or other countries and are used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR24496

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Document Version: 05-0980-100 (June 2019)

Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Post-It® is a registered trademark of 3M in the United States and/or other countries.

Mac®, Mac OS®, and OS X® are trademarks of Apple Inc., registered in the U.S. and other countries.

TWAIN™ is a trademark of TWAIN Working Group.

Intel® and Pentium® are trademarks of Intel Corporation in the United States and/or other countries.

Universal Serial Bus is a trademark of USB Implementers Forum, Inc. (USB-IF).

Kensington® is a registered trademark of ACCO Brands Corporation.

All other products mentioned herein may be trademarks of their respective companies and are hereby acknowledged.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions. Information is subject to change without notice and does not represent a commitment on the part of Visioneer.

The software described is furnished under a licensing agreement. The software may be used or copied only in accordance with the terms of such an agreement. It is against the law to copy the software on any medium except as specifically allowed in the licensing agreement. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, or translated to another language, for any purpose other than the licensee's personal use and as specifically allowed in the licensing agreement, without the express written permission of Visioneer.

Restricted Rights Legend

Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii) of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

1-Safety ....................................................................................................................... 1-1

Safety Introduction ...........................................................................................................................1-1

Operational Safety Information..................................................................................................1-1

Electrical Information.......................................................................................................................1-2

Warning - Electrical Safety Information......................................................................1-2

Electrical Supply......................................................................................................................1-2

Disconnect Device .................................................................................................................1-3

Emergency Power Off.......................................................................................................................1-3

Maintenance Information..............................................................................................................1-3

Product Safety Certification ..........................................................................................................1-3

Environmental Health and Safety Contacts...........................................................................1-4

2-Welcome................................................................................................................. 2-1

What’s in the Box................................................................................................................................2-1

System Requirements.......................................................................................................................2-2

Documentation ...................................................................................................................................2-2

Xerox® Duplex Combo Scanner Features...............................................................................2-3

3-Assemble the Scanner....................................................................................... 3-1

Connect the Power Cord..................................................................................................................3-2

4-Installation............................................................................................................. 4-1

Installing the Scanner Driver.........................................................................................................4-4

Connect the USB Cable and Turn on the Power.......................................................4-6

Install the Visioneer Scan Utility..................................................................................................4-6

Installing Additional Applications...............................................................................................4-6

View the User Guides........................................................................................................................4-7

Register Your Scanner.......................................................................................................................4-8

5-Loading Documents to Scan.......................................................................... 5-1

Scanning from the Automatic Document Feeder (ADF) ..................................................5-1

Supported Document Types .............................................................................................5-1

Documents to Avoid Scanning.........................................................................................5-1

Unsupported Document Types........................................................................................5-2

Preparing Documents for Scanning...............................................................................5-2

Loading Documents..............................................................................................................5-3

Scanning from the Flatbed Glass ................................................................................................5-3

User Guide iv

Xerox® Duplex Combo Scanne Table of Contents

Supported Document Types .............................................................................................5-3

Loading Documents..............................................................................................................5-3

Scanning Interfaces ..........................................................................................................................5-4

6-Maintenance......................................................................................................... 6-1

Safety Precautions .............................................................................................................................6-1

Clearing Paper Jams..........................................................................................................................6-2

Cleaning the Scanner........................................................................................................................6-3

Cleaning Inside the Automatic Document Feeder .................................................6-3

Cleaning the Scanner Glass...............................................................................................6-4

Calibrating Your Scanner ................................................................................................................6-5

Calibration Error......................................................................................................................6-7

Replacing the ADF Pad Assembly................................................................................................6-7

Troubleshooting..................................................................................................................................6-9

Error Light Troubleshooting Codes..............................................................................6-11

Xerox® Duplex Combo Scanner Specifications.................................................................6-13

Xerox® Duplex Combo Scanner Parts List ...........................................................................6-14

7-Appendix A: Regulatory Information......................................................... 7-1

Basic Regulations................................................................................................................................7-1

United States (FCC Regulations).....................................................................................7-1

European Union......................................................................................................................7-1

Turkey (RoHS Regulation) ..................................................................................................7-2

Copy Regulations................................................................................................................................7-2

United States ...........................................................................................................................7-2

Canada .......................................................................................................................................7-3

Other Countries.......................................................................................................................7-4

8-Appendix B: Compliance Information....................................................... 8-1

Product Recycling & Disposal........................................................................................................ 8-1

USA & Canada.........................................................................................................................8-1

European Union......................................................................................................................8-1

ENERGY STAR for the USA..............................................................................................................8-1

User Guide

1. Safety

Safety Introduction

Notices and Safety

Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the continued safe operation of your machine.

Your Xe r o x requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.

The safety and environment testing and performance of this product have been verified using Xerox functions or connection of external devices, may impact the product certification. Please contact your Xerox representative for more information.

Operational Safety Information

product and supplies have been designed and tested to meet strict safety

WARNING:

materials only. Unauthorized alterations, which may include the addition of new

Your Xe r o x® equipment and supplies have been designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

To ensure the continued safe operation of your Xerox® equipment, follow these safety guidelines at all times:

Do these:

• Always follow all warnings and instructions that are marked on or supplied with the equipment.

• Always use materials specifically designated for this product, the use of other materials may result in poor performance and create a hazardous situation. Do not use aerosol cleaners, they may be explosive and flammable under certain conditions.

• Always exercise care when moving or relocating equipment.

• Always locate the machine on a solid support surface that has adequate strength to support the weight of the machine.

• Always locate the machine in an area that has adequate ventilation and room for servicing.

• Always unplug this equipment from the electrical outlet before cleaning.

Note: You r Xerox machine is not in use. The machine may be left on continuously.

machine is equipped with an energy saving device to conserve power when the

Do not do these:

• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a ground connection terminal.

User Guide 1-1

Xerox® Duplex Combo Scanner Safety

• Never attempt any maintenance function that is not specifically described in this documentation.

• Never remove covers or guards that are fastened with screws. There are no operator serviceable areas within these covers.

• Never locate the machine near a radiator or any other heat source.

• Never override or “cheat” any of the electrical or mechanical interlock devices.

• Never place this equipment where people might step on or trip on the power cord.

Caution: This device is not intended for use in the direct field of view at visual display

workplaces

To avoid incommoding reflections at visual display workplaces this device must not be placed in the direct field of view.

Electrical Information

Warning - Electrical Safety Information

1. The power receptacle for the machine must meet the requirements stated on the data plate on the rear of the machine. If you are not sure that your electrical supply meets the requirements, please consult your local power company or an electrician for advice.

2. The socket outlet shall be installed near the equipment and shall be easily accessible.

3. Use the power cable that is supplied with your machine. Do not use an extension cord or remove or modify the power cord plug.

4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure whether or not an outlet is correctly grounded, consult an electrician.

5. Do not use an adapter to connect any Xerox

equipment to an electrical outlet that lacks a

ground connection terminal.

6. Do not place this equipment where people might step or trip on the power cable.

7. Do not place objects on the power cable.

8. Do not override or disable electrical or mechanical interlock devices.

9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result.

Electrical Supply

• This product shall be operated from the type of electrical supply indicted on the product’s data plate label. If you are not sure that your electrical supply meets the requirements, please consult your local power company for advice.

• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet checked by a qualified electrician.

1-2 User Guide

Safety Xerox® Duplex Combo Scanner

WARNING: This equipment must be connected to a protective earth circuit

This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace the outlet.

Disconnect Device

The power cable is the disconnect device for this equipment. It is attached to the side of the machine as a plug-in device. To remove all electrical power from the equipment, disconnect the power cable(s) from the electrical outlet.

Emergency Power Off

If any of the following conditions occur, turn off the machine immediately and disconnect the power cable(s) from the electrical outlet(s).

• The equipment emits unusual odors or makes unusual noises.

• The power cable is damaged or frayed.

• A wall panel circuit breaker, fuse, or other safety device has been tripped.

• Liquid is spilled into the machine.

• The machine is exposed to water.

• Any part of the machine is damaged.

Maintenance Information

1. Any operator product maintenance procedures will be described in the user documentation supplied with the product.

2. Do not carry out any maintenance on this product which is not described in the customer documentation.

3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor performance of the equipment, and could cause a dangerous condition.

4. Use supplies and cleaning materials only as directed in this manual.

5. Do not remove covers or guards that are fastened with screws. There are no parts behind these covers that you can maintain or service.

6. Do not perform any maintenance procedures unless you have been trained to do them by an authorized local dealer or unless a procedure is specifically described in the user manuals.

Product Safety Certification

This product is certified by the following Agency using the Safety standards listed:

Standard

UL60950-1 (USA)

CSA 22.2 No. 60950-1 (Canada)

IEC 60950-1

User Guide 1-3

Xerox® Duplex Combo Scanner Safety

Environmental Health and Safety Contacts

Contact Information

For more information on Environment, Health, and Safety in relation to this Xerox supplies, please contact the following customer help lines:

North America & Europe (Phone): 1-800-ASK-XEROX

North America & Europe (Fax): 1-585-422-8217

product and

1-4 User Guide

2. Welcome

Your new Xe r o x® scanner can quickly scan stacks of documents with the Automatic Document Feeder (ADF), or single pages on the Flatbed glass.

What’s in the Box

Before proceeding, check the contents of the box. If items are missing or damaged, contact the dealer where you purchased the scanner.

Xerox® Duplex Combo Scanner Quick Install Guide Technical Support Card

Installation Disc USB Cable Power Supply

Power adapter plugs Spare ADF Pad Calibration Page

User Guide 2-1

Xerox® Duplex Combo Scanner Welcome

System Requirements

Minimum Recommended

Processor 2Ghz Intel Core 2 Duo 2.6 Ghz Intel Core i5

Optical Drive DVD Rom drive capable of

reading Dual layer DVDs

USB Port An available Universal Serial Bus

(USB) 2.0 port

RAM 2 gigabyte (GB) of internal

Hard Drive Space • 350 MB for the scanner driver

Apple® Mac OS X® operating system (10.9 – 10.1

memory (RAM)

• 1 to 2 GB for each additional application

DVD Rom drive capable of reading Dual layer DVDs

An available Universal Serial Bus (USB)

2.0 port

Mac OS X® operating

Apple system (10.9 – 10.1

4 gigabyte (GB) of internal memory (RAM)

• 350 MB for the scanner driver

• 1 to 2 GB for each additional application

Documentation

The following printed documentation is provided in the box:

• Installation guide—abbreviated scanner setup and installation instructions.

• Technical support card—contact information for technical support and customer service,

and a brief overview of our standard product warranty.

The following soft-copy documentation is available on the installation disc:

• Scanner user guide—instructions for scanner setup, installation, operation, maintenance,

safety, and warranty. The instructions in this guide cover how to properly use the scanner and perform maintenance. Please refer to your scanning application’s user guide or help file for instructions on how to access the scanner’s interface, scan and save files.

• TWAIN scanning guide—instructions for scanning using the TWAIN interface. This guide

describes the options available in the TWAIN interface. Please refer to your scanning application’s user guide or help file for instructions on how to access the scanner’s interface, scan and save files.

• Patch code sheets—use with an application that supports detection of patch code data

when using the TWAIN interface. The patch code page layouts have been specifically designed for your scanner. The file contains Patch 1 layouts for A4 and U.S. Letter size pages.

Make sure you print the correct page size for the paper in your printer. Also, make sure the application you are using is not set to automatically scale the page to fit on the paper in your printer.

2-2 User Guide

Welcome Xerox® Duplex Combo Scanner

Xerox® Duplex Combo Scanner Features

1. Input Tray—Holds the documents in the Automatic Document Feeder for scanning.

2. Paper Guides—Guides adjust to support various document widths.

3. Automatic Document Feeder—Feeds documents through the scanner during scanning.

4. Scanner Lid—Lift lid to place an item on the flatbed glass for scanning.

5. Status light / Power Button—Turns the scanner’s power off and indicates the scanner’s

status.

6. Output Tray—Holds documents after being scanned through the Automatic Document

Feeder.

7. Lock—Locks or unlocks the scanning head; located on the underside of the scanner.

8. Power jack—Connects the power cord to the scanner.

9. Universal Serial Bus (USB) port—Connects the scanner to the computer.

User Guide 2-3

Xerox® Duplex Combo Scanner Welcome

2-4 User Guide

3. Assemble the Scanner

1. Remove the scanner from its protective foam and plastic bag.

2. Remove all shipping tape from the top and bottom of the scanner.

3. Lift the scanner lid. Remove any tape and protective foam from around or on the flatbed glass.

4. Open the automatic document feeder cover and remove any tape or protective foam from inside the feeder. Close the feeder cover when you are finished.

User Guide 3-1

Xerox® Duplex Combo Scanner Assemble the Scanner

U.K., North America, Europe

5. Slide the locking tab on the bottom of the scanner to its unlocked position. The scanner will not scan when locked.

Connect the Power Cord

Note: Only use the power supply (WA-36A24R made by APD) included with your scanner. Connecting any other type of power supply may damage your scanner, and will void its warranty.

Assemble the power adapter:

1. Select the power plug adapter that is appropriate for the wall outlet in your country.

2. Slide the power plug adapter into the power supply base.

3. Plug the power supply into the power port on the scanner.

3-2 User Guide

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