Copyright protection claimed includes all forms and matters of
copyrightable material and information now allowed by statutory or
judicial law or hereinafter granted, including without limitation,
material generated from the software programs which are displayed
on the screen, such as icons, screen displays, looks, etc.
Printed in the United States of America
Publication number: 721P89050
Xerox® and all Xerox products mentioned in this publication are
trademarks of Xerox Corporation. Products and trademarks of other
companies are also acknowledged.
Changes are periodically made to this document. Changes, technical
inaccuracies, and typographical errors will be corrected in
subsequent editions.
Laser safety
Warning:Adjustments, use of controls, or performance of
!
procedures other than those specified herein may result in
hazardous light exposure.
The Xerox DocuPrint printers are certified to comply with the
performance standards of the U.S. Department of Health, Education,
and Welfare for Class 1 laser products. Class 1 laser products do not
emit hazardous radiation. The DocuPrint printers do not emit
hazardous radiation because the laser beam is completely enclosed
during all modes of customer operation.
The laser danger labels on the system are for Xerox service
representatives and are on or near panels or shields that must be
removed with a tool. DO NOT REMOVE LABELED PANELS OR
PANELS NEAR LABELS. ONLY XEROX SERVICE
REPRESENTATIVES HAVE ACCESS TO THESE PANELS.
Ozone information
This product produces ozone during normal operation. The amount
of ozone produced depends on copy volume. Ozone is heavier than
air. The environmental parameters specified in the Xerox installation
instructions ensure that concentration levels are within safe limits. If
you need additional information concerning ozone, call 1-800-8286571 to request the Xerox publication 600P83222, OZONE.
Your Xerox equipment and supplies have been designed and tested
to meet strict safety requirements. They have been approved by
safety agencies, and they comply with environmental standards.
Please observe the following precautions to ensure your continued
safety.
•Always connect equipment to a properly grounded electrical
outlet. If in doubt, have the outlet checked by a qualified
electrician.
Warning:Improper connection of the equipment grounding
!
conductor may result in risk of electrical shock.
•Never use a ground adapter plug to connect equipment to an
electrical outlet that lacks a ground connection terminal.
•Always place equipment on a solid support surface with
adequate strength for its weight.
•Always use materials and supplies specifically designed for
your Xerox equipment. Use of unsuitable materials may result in
poor performance and may create a hazardous situation.
•Never move either the printer or the Printer Controller without
first contacting Xerox for approval.
•Never attempt any maintenance that is not specifically
described in this documentation.
•Never remove any covers or guards that are fastened with
screws. There are no operator-serviceable areas within these
covers.
•Never override electrical or mechanical interlocks.
•Never use supplies or cleaning materials for other than their
intended purposes. Keep all materials out of the reach of
children.
•Never operate the equipment if you notice unusual noises or
odors. Disconnect the power cord from the electrical outlet and
call service to correct the problem.
If you need any additional safety information concerning the
equipment or materials Xerox supplies, call Xerox Product Safety at
the following toll-free number in the United States:
1-800-828-6571
For customers outside the United States contact your local Xerox
representative or operating company.
This Xerox DocuPrint 4050/4090 IPS Troubleshooting Guide
describes how to solve some specific problems that may occur when
you are using the printing system.
This guide is designed for Xerox DocuPrint 4050/4090 IPS operators
whose job consists of the routine operation of one of these systems.
Users should have an understanding of Printer Controller operations.
Before using this guide, become familiar with its contents and
conventions.
Contents
This section lists the contents of this guide:
•Chapter 1, “Calling for service,” describes the information to
have on hand when calling for support service, and provides
information on using the Sixth Sense Technology.
•Chapter 2, “Clearing paper misfeeds and jams,” illustrates how
to clear paper misfeeds and jams from various parts of the
paper path.
•Chapter 3, “Correcting stacker problems,” provides solutions to
common stitcher/stacker and dual stacker problems.
•Chapter 4, “System unresponsive,” provides solutions to
Xerox documentsFollowing is a list of all Xerox DocuPrint IPS documents. For a
INTRODUCTION
This document is part of the Xerox DocuPrint IPS publication set.
complete list and description of available Xerox documentation, refer
to the Xerox Customer Documentation Catalog (publication number
610P17517), or call your service representative.
Before calling your customer service support center, make sure you
have read this chapter and have tried the corrective actions
described here. If the problem persists, gather the necessary
information and call the customer support center.
Information to have on hand when calling for service
To report DocuPrint hardware or software problems in the United
States, call the following number:
1-800-822-2979
For customers outside the United States, call your local service
representative.
Note:A model-specific phone number is attached to your printer at
installation time.
Before calling, make note of the following:
•Status code numbers and messages that appear on the
controller screen and the printer console
•Indicator lights that are lit
•Name of your printer: DocuPrint 4050 or 4090 IPS
•Serial number for your printing system (a 9-digit alphanumeric
code located on the frame inside the printer, behind the narrow
door to the far left, on the front of the printer).
•Problems you are having with the system.
Additional information you may wish to note prior to calling includes:
•An explanation of how output differs from what was expected.
•An assessment of whether the symptoms follow a pattern or
occur randomly.
•A list of special conditions that may be related to the problems:
—New applications
—Changes made to the software
—Recent service performed
—Previous conditions under which the application has
printed properly.
Give this information to a customer service representative, who will
discuss the information and give you an estimated time of arrival or
assist you over the phone to resolve the problem.
Enabling and disabling the modem for remote service
Your system may be set up to use Sixth Sense Technology—a
remote communication capability. Sixth Sense Technology is a userfriendly suite of tools that allow service personnel to connect with a
customer system and evaluate its performance while the system is
being used. The Customer Service Engineer (CSE) can troubleshoot
problems remotely, transfer, apply, and remove patches remotely,
and, if an on-site call is required, arrive with the solution to fix the
problem.
An external modem allows your system to be accessed by remote
service technicians.
Caution:Depending on the commands used by the technician, the
printer may start up during the remote service session. You should
not attempt to operate the system or perform any tasks at the printer
during the remote service session.
Preparing your system for remote service
When making a service call, your Service Representative may ask
you to prepare your system for a remote service. If so, follow these
steps:
1. Upon request, provide the service representative with your
modem telephone number.
2. At the graphical user interface, place the system offline. This
will prohibit the printer from running a job while the service
representative is analyzing your IPS system.
3. Enable the modem (see “Enabling your modem” section later in
this chapter).
4. Answer the service representative’s questions as appropriate,
and make sure that no operators, users, or administrators use
the system while the service takes place.
5. When the service is complete, disable the modem (see
“Disabling your modem” section later in this chapter).