CopyCentre C20
WorkCentre M20/M20i
User Guide
604E07110
Prepared by:
The Document Company Xerox
GKLS European Operations
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
ENGLAND
©2004 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by
statutory or judicial law or hereinafter granted, including without limitations, material generated from the software
programs which are displayed on the screen, such as icons, screen displays, looks etc.
Xerox
®
, The Document Company®, the digital X® and all Xerox products mentioned in this publication are trademarks of
Xerox Corporation. Product names and trademarks of other companies are hereby acknowledged.
Changes, technical inaccuracies and typographical errors will be corrected in subsequent editions.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i
Table of Contents
1 Welcome .................................................................................1-1
Introduction................................................................................................ 1-2
About This Guide....................................................................................... 1-3
Related Information Sources.................................................................... 1-4
Customer Support ..................................................................................... 1-5
Safety .......................................................................................................... 1-6
Regulatory Information ............................................................................. 1-9
Regulations - Europe............................................................................... 1-14
Regulations - USA ................................................................................... 1-15
Regulations - Canada .............................................................................. 1-17
Environmental Compliance .................................................................... 1-18
2 Getting Started.......................................................................2-1
Unpacking .................................................................................................. 2-2
Machine Overview ..................................................................................... 2-4
Installing Drum and Toner Cartridges ................................................... 2-10
Making Connections................................................................................ 2-12
Powering On the Machine....................................................................... 2-14
Loading Paper.......................................................................................... 2-15
Help List.................................................................................................... 2-18
Machine Setup ......................................................................................... 2-19
Installing Software................................................................................... 2-23
3 Copy........................................................................................3-1
Copying Procedure.................................................................................... 3-2
Basic Copy Features ................................................................................. 3-6
Special Copy Features ............................................................................ 3-10
Using Interrupt ......................................................................................... 3-14
Page ii Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Compatible Features ............................................................................... 3-17
4 Paper and Other Media..........................................................4-1
Loading Paper............................................................................................ 4-2
Setting the Paper Size ............................................................................... 4-8
Media Specifications ................................................................................. 4-9
5 E-mail ......................................................................................5-1
Sending an E-mail...................................................................................... 5-2
Basic E-mail Features ............................................................................... 5-7
Special E-mail Features ............................................................................ 5-9
Using the Global Address Book............................................................. 5-13
6 Fax...........................................................................................6-1
Faxing Procedure ...................................................................................... 6-2
Dialing Methods ......................................................................................... 6-6
Basic Fax Features .................................................................................... 6-8
Special Fax Features ............................................................................... 6-10
Mailbox ..................................................................................................... 6-14
Fax Setup Options ................................................................................... 6-19
7 Print.........................................................................................7-1
Printing a Document.................................................................................. 7-2
Printer Settings .......................................................................................... 7-3
PCL Driver .................................................................................................. 7-5
PostScript Driver ..................................................................................... 7-12
8 Scan ........................................................................................8-1
TWAIN Scanner Program .......................................................................... 8-2
Scanning Procedure.................................................................................. 8-3
9 Machine Administration ........................................................9-1
Machine Setup ........................................................................................... 9-2
Reports ....................................................................................................... 9-6
ControlCentre............................................................................................. 9-8
Department Codes................................................................................... 9-15
Passcode Protection ............................................................................... 9-22
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page iii
Clear Memory ........................................................................................... 9-24
Maintenance Tools .................................................................................. 9-25
Enabling or Disabling Auxiliary Access ................................................ 9-31
10 Maintenance .........................................................................10-1
Cleaning.................................................................................................... 10-2
Ordering Supplies.................................................................................... 10-4
Customer Replaceable Units .................................................................. 10-5
11 Troubleshooting ..................................................................11-1
General ..................................................................................................... 11-2
Fault Clearance ........................................................................................ 11-3
Customer Support ................................................................................. 11-10
LCD Error Messages ............................................................................. 11-11
Problem and Solutions Charts ............................................................. 11-14
12 Specifications ......................................................................12-1
Introduction.............................................................................................. 12-2
Printer Specifications.............................................................................. 12-3
Fax Specifications ................................................................................... 12-4
Scanner and Copier Specifications ....................................................... 12-5
General Specifications ............................................................................ 12-6
Media Specifications ............................................................................... 12-7
13 Index .......................................................................................1-1
Page iv Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-1
1 Welcome
Thank you for choosing the Xerox CopyCentre C20,
WorkCentre M20 or WorkCentre M20i. These products have
been designed for ease of use, but to use your machine to its
fullest potential take some time to read the User Guide.
¾ Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
¾ About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
¾ Related Information Sources . . . . . . . . . . . . . . . . . 1-4
¾ Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
¾ Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
¾ Regulatory Information . . . . . . . . . . . . . . . . . . . . . 1-9
¾ Regulations - Europe. . . . . . . . . . . . . . . . . . . . . . 1-14
¾ Regulations - USA . . . . . . . . . . . . . . . . . . . . . . . . 1-15
¾ Regulations - Canada . . . . . . . . . . . . . . . . . . . . . 1-17
¾ Environmental Compliance . . . . . . . . . . . . . . . . . 1-18
Page 1-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
Introduction
The Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i are a family of digital
devices capable of being used for copying, printing, faxing, scanning and e-mail. The features
and functions available on your machine depend on the model purchased:
Xerox CopyCentre C20
This model is a digital copier and copies at 21 pages per minute. It comes with a Document
Feeder, Paper Tray and Bypass Tray as standard and also provides 2 Sided copying.
An additional Paper Tray, Foreign Interface, Cabinet and Stand are available as options.
Xerox WorkCentre M20
This model provides digital copying, direct printing and direct scanning. It copies and prints at
21 pages per minute. A Document Feeder, Paper Tray and Bypass Tray are also provided
and 2 Sided copying and printing is supported.
An additional Paper Tray, a Foreign Interface, a Cabinet and Stand and Network Printing are
available as options.
Xerox WorkCentre M20i
This model has digital copying, direct scanning, and faxing capabilities. It also provides
networked printing and e-mail.
A Document Feeder and a single Paper Tray are supplied as standard, and 2 Sided capability
is also supported. An additional Paper Tray, a Foreign Interface, and a Cabinet and Stand are
available as options.
Documentation and software is provided to support the networked capability and an additional
32MB memory is supplied with the e-mail function.
z For instructions
on unpacking and
setting up the
machine ready for
use the Quick
Install Sheets, or
refer to “Getting
Started” on page
2-1.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-3
Welcome
About This Guide
Throughout this User Guide some terms are used interchangeably:
¾ Paper is synonymous with media.
¾ Document is synonymous with original.
¾ Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i is synonymous with the
machine.
The following table offers further information about the conventions used within this Guide.
CONVENTION DESCRIPTION EXAMPLE
Italic Typeface Used to emphasise a word or phrase.
In addition, references to other
publications are displayed in Italic
typeface.
Xerox CopyCentre C20, WorkCentre
M20 or WorkCentre M20i.
Bracket Text Typeface Used to emphasise the selection of a
feature mode or key.
¾ Select the paper supply source
required by pressing [Paper
Supply].
Notes Located in the margins and used to
provide additional or useful
information about a function or
feature.
z For instructions on loading media, refer
to “Loading Paper” on page 4-2.
Specification Note Provides more in-depth specification
information relating to the machine.
L For full media specifications refer to
“Media Specifications” on page 12-7.
Caution Cautions are statements that suggest
mechanical damage as a result of an
action.
CAUTION: DO NOT use organic or
strong chemical solvents or
aerosol cleaners or pour fluids
directly onto any area.
Warning Used to alert users to the possibility of
personal injury.
WARNING: This product must be
connected to a protective earthing
circuit.
Page 1-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
Related Information Sources
Information available for the products consists of:
-This User Guide
-The Quick Start Guide
-The Quick Install Sheets
-The System Administration Guide
- The Xerox website http://www.xerox.com
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-5
Welcome
Customer Support
If you need assistance during or after product installation, please visit the Xerox website for
online solutions and support:
http://www.xerox.com
If you require further assistance, call our experts at the Xerox Welcome Center, or contact your
local representative. When telephoning please quote the machine serial number. Use the
space below to make a note of the machine serial number:
# ____________________________________________
To access the serial number open the side cover using the release latch and then open the
front door. The serial number is located on the panel above the Toner Cartridge.
The Xerox Welcome Center or local representative telephone number is provided when the
machine is installed. For convenience and future reference, please record the telephone
number in the space below:
Xerox Welcome Center or local representative telephone number:
# ____________________________________________
Xerox US Welcome Center:1-800-821-2797
Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)
Page 1-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
Safety
Your Xerox product and supplies have been designed and tested to meet strict safety
requirements. These include Safety Agency approval, and compliance to established
environmental standards. Please read the following instructions carefully before operating the
product and refer to them as needed to ensure the continued safe operation of your product.
The safety testing and performance of this product have been verified using XEROX materials
only.
Follow all warnings and instructions marked on, or supplied with the product.
This WARNING Mark alerts users to the possibility of personal injury.
This WARNING Mark alerts users to heated surfaces.
WARNING: This product must be connected to a protective earthing circuit.
This product is equipped with a 3-wire type plug, provided with a protective earthing pin. This
plug will fit only into an earthed power outlet. This is a safety feature. To avoid risk of electric
shock, contact your electrician to replace the receptacle if you are unable to insert the plug
into the outlet. Never use an earthed adapter plug to connect the product to a power source
receptacle that lacks an earth connection terminal.
This product should be operated from the type of power source indicated on the marking
label. If you are not sure of the type of power available, consult your local power company.
Do not allow anything to rest on the power cord. Do not locate the product where persons will
step or trip on the cord.
Use of an extension cord with this product is not recommended or authorized. Users
should check building codes and insurance requirements if a properly earthed extension cord
is to be used. Ensure that the total ampere ratings of the products plugged into the extension
cord do not exceed the extension cord ampere rating. Also, ensure that the total amperage of
all products plugged into the wall outlets does not exceed the outlet rating.
Disconnect Device for this product is the power cord. To remove all electrical power to the
product, disconnect the power cord from the power receptacle.
Your equipment is equipped with an energy saving device to conserve power when the
machine is not in use. The machine may be left on continuously.
Unplug this product from the wall outlet before cleaning. Always use materials specifically
designated for this product. Use of other materials may result in poor performance and could
create a hazardous situation.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-7
Welcome
Do not use aerosol cleaners. Follow the instructions in this User Guide for proper cleaning
methods.
Never use supplies or cleaning materials for purposes other than those for which they were
intended. Keep all supplies and materials out of reach of children.
Do not use this product near water, wet locations, or outdoors.
Do not place this product on an unstable cart, stand or table. The product may fall, causing
personal injury or serious damage to the product
Slots and Openings in the cabinet and in the back and sides of the product are provided for
ventilation. To ensure reliable operation of the product and to protect it from overheating, these
openings must not be blocked or covered. The product should never be located near or over
a radiator or heat register. This product should not be placed in a built-in installation unless
proper ventilation is provided.
Never push objects of any kind into the slots of the product as they may touch dangerous
voltage points or short out parts which could result in a fire or electric shock.
Never spill liquid of any kind on the product.
Never remove covers or guards that require a tool for removal, unless directed to do so in a
Xerox approved maintenance kit.
Never defeat interlock switches. Machines are designed to restrict operator access to unsafe
areas. Covers, guards and interlock switches are provided to ensure that the machine will
not operate with covers opened.
Do not put your hands into the fuser area, located just inside the exit tray area, as you may
be burned.
CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of
used batteries according to the instruction.
Quality Standards: The product is manufactured under a registered ISO9002 Quality system.
If you need additional safety information concerning this XEROX product or XEROX supplied
materials you may call the following number:
EUROPE +44 (0) 1707 353434
USA/CANADA 1 800 828 6571
Page 1-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
Safety Standards
EUROPE This XEROX product is certified by the following Agency using the Safety Standards listed.
Agency: TUV Rheinland
Standard: IEC60950 3rd Edition Amendments A1, A2, A3, A4 and A11.
USA/CANADA This XEROX product is certified by the following Agency using the Safety Standards listed.
Agency: UNDERWRITERS LABORATORIES
Standard: UL 60950 3rd Edition. Certification is based on reciprocity agreements, which
include requirements for Canada.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-9
Welcome
Regulatory Information
The CE marking applied to this product symbolizes Xerox Limited Declaration of Conformity
with the following applicable Directives of the European Union as of the dates indicated:
January 1, 1995: Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, approximation of the
laws of the member states related to low voltage equipment.
January 1, 1996: Council Directive 89/336/EEC, approximation of the laws of the member states related to
electromagnetic compatibility.
March 9, 1999 Council Directive 99/5/EC, on radio equipment and telecommunications terminal equipment
and the mutual recognition of their conformity.
A full declaration, defining the relevant directives and referenced standards can be obtained
from your Xerox representative or by contacting:
Environment, Health and Safety
Xerox Limited
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
England
Telephone Number: +44 (0) 1707 353434
WARNING: This is a Class A product. In a domestic environment this product may
cause radio frequency interference, in which case the user may be required to take
adequate measures.
WARNING: This product is certified manufactured and tested in compliance with strict
safety and radio frequency interference regulations. Any unauthorized alteration
which includes the addition of new functions or the connection of external devices
may impact this certification. Please contact your local XEROX Limited representative
for a list of approved accessories.
WARNING: In order to allow this equipment to operate in proximity to Industrial,
Scientific and Medical (ISM) equipment, the external radiation from the ISM equipment
may have limited or special mitigation measures taken.
Page 1-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
WARNING: Shielded cables must be used with this equipment to maintain compliance
with Council Directive 89/336/EEC.
FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the product is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
Reference CFR
47 Part 15
Section 15.21
Changes or modifications to this equipment not specifically approved by the XEROX
Corporation may void the user's authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC
regulations.
Laser Safety
WARNING: Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
With specific regard to lasers, the equipment complies with laser product performance
standards set by governmental, national and international agencies as a Class 1 Laser
Product. It does not emit hazardous radiation as the beam is totally enclosed during all phases
of customer operation and maintenance.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-11
Welcome
The Electricity at Work Regulations - UK ONLY
The Electricity at Work Regulation 1989 came into force in England and Wales on 1 April 1990.
This 1989 Regulation places a duty on all employers and self-employed persons to ensure the
electrical system in their premises is constructed, maintained and operated in such a manner
as to prevent, so far as reasonably practical, danger. This includes ensuring all electrical
equipment connected to such electrical systems safely constructed, maintained and operated.
All Xerox equipment has been designed to exacting safety standards and has undergone a
variety of stringent safety tests including earth bond, insulation resistance and electrical
strength tests. Xerox Limited manufacturing plants have been awarded ISO 9000 quality
certification and are subject to regular audits by the British Standards Institution or equivalent
national standards body.
Xerox equipment which has been properly and regularly serviced and maintained should not
have to undergo additional specific safety tests pursuant to the 1989 Regulation. Customers
wishing to complete safety testing should contact Xerox Limited (see page 1-13 for details) for
advice prior to any test implementation.
XEROX equipment should, however, be properly and regularly serviced and maintained at all
times.
QUESTION: What is the Electricity at Work Regulation?
ANSWER: The Electricity at Work Regulation 1989 came into force in England and
Wales on 1 April 1990. This 1989 Regulation places a duty on all employers and selfemployed persons to ensure the electrical systems in their premises are constructed,
maintained and operated in such a manner as to prevent, so far as reasonably practicable,
danger. This includes ensuring that all electrical products connected to such electrical systems
are safely constructed, maintained and operated.
QUESTION: Does XEROX Limited comply with the Electricity at Work Regulation?
ANSWER: The regulation places a duty on all employers and self-employed persons
to ensure the electrical systems in their premises are, effectively safe.
The regulation does not impose on, amongst others, manufacturers or suppliers of such
electrical systems. However, rest assured that all XEROX equipment which XEROX Limited
and its authorized distributors supplies to customers, conforms with all the relevant safety
legislation and standards.
QUESTION: Is XEROX equipment safe?
ANSWER: All XEROX equipment supplied by XEROX Limited and their authorized
distributors conforms to all relevant safety legislation and standards.
Page 1-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
QUESTION: Is the XEROX equipment in my premises safe?
ANSWER: All XEROX equipment supplied by XEROX Limited and their authorized
distributors conforms to all relevant safety legislation and standards. However, like all
electrical equipment, they have to be regularly serviced and maintained by competent
persons.
XEROX Limited Customer Service Engineers ensure XEROX equipment is serviced and
maintained to exacting XEROX safety standards. If you would like your XEROX equipment to
be serviced and maintained to such high standards, please contact your local XEROX Limited
Customer Service Organization. They will be pleased to assist you.
QUESTION: Does the XEROX equipment in my premises comply with the Electricity
at Work Regulations?
ANSWER: All employers and self-employed persons must ensure that the electrical
systems in their premises are safe. This will include ensuring XEROX equipment in such
premises is safe.
XEROX Limited’s Product Safety function has prepared a guide which contains a list of tests
which may be completed by your XEROX Limited Customer Service Organization.
THESE TESTS MUST BE CARRIED OUT ONLY BY PERSONS WHO POSSESS THE
RELEVANT SKILL, KNOWLEDGE AND EXPERIENCE TO CARRY OUT SUCH TESTS.
Please contact the XEROX Limited Customer Service Organization for further information.
THE USE OF INAPPROPRIATE TEST PROCEDURES AND TEST EQUIPMENT MAY
PROVIDE MISLEADING RESULTS AND MAY CAUSE DEATH, PERSONAL INJURY AND/
OR DAMAGE TO PROPERTY.
QUESTION: I would like to carry out my own safety tests on the XEROX equipment
in my premises.
ANSWER: You may, of course, request such tests as you deem necessary to satisfy
yourself that your XEROX equipment is safe. Your XEROX Limited Customer Support will be
pleased to advise you on such testing.
QUESTION: I require records of all tests.
ANSWER: After safety testing, your XEROX Limited Customer Service Engineer will
provide you with a certificate which details the results of all tests completed.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-13
Welcome
In the event of any defect being noted, the XEROX equipment will be switched off and
disconnected from the supply until the defect has been corrected. You will be advised of such
action to enable such defects to be corrected.
PLEASE NOTE: YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS SAFE AT ALL
TIMES.
Please contact us if you have any queries regarding the information provided in this document.
Environment, Health and Safety
XEROX Limited
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
England
Telephone Number: +44 (0) 1707 353434
Page 1-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
Regulations - Europe
Certification to 1999/5/EC Radio Equipment & Telecommunications
Terminal Equipment Directive
This Xerox product has been self-certified by Xerox for pan-European single terminal
connection to the analogue public switched telephone network (PSTN) in accordance with
Directive 1999/5/EC.
The product has been designed to work with the national PSTNs and compatible PBXs of the
following countries:
Austria GermanyLuxembourg Sweden
Belgium GreeceNetherlands Switzerland
Denmark IcelandNorway United Kingdom
France IrelandPortugal Finland
Italy Spain
In the event of problems, you should contact your local Xerox representative in the first
instance.
This product has been tested to and is compliant with TBR21, a technical specification for
terminal equipment for use on analogue-switched telephone networks in the European
Economic Area.
The product may be configured to be compatible with other country networks. Please contact
your Xerox representative if it needs to be reconnected to another country's network. There
are no user-adjustable settings in the product.
NOTE: Although this product can use either loop disconnect (pulse) or DTMF (tone) signaling it is
recommended that it is set to use DTMF signaling. DTMF signaling provides reliable and faster call setup.
Modification, connection to external control software or to external control apparatus not
authorized by Xerox, will invalidate its certification.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-15
Welcome
Regulations - USA
Fax Send Header Requirements
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including Fax machines, to send any message unless
such message clearly contains in a margin at the top or bottom of each transmitted page or
on the first page of the transmission, the date and time it is sent and an identification of the
business or other entity, or other individual sending the message and the telephone number
of the sending machine or such business, other entity, or individual. (The telephone number
provided may not be a 900 number or any other number for which charges exceed local or
long-distance transmission charges.)
In order to program this information into your Fax machine refer to “Machine Setup” on page
2-19 and follow the steps provided.
Data Coupler Information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
Administrative Council for Terminal Attachments (ACTA). On the rear of this equipment is a
label that contains, among other information, a product identifier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the Telephone Company.
A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA.
A compliant telephone cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant.
WARNING: Ask your local Telephone Company for the modular jack type installed on
your line. Connecting this machine to an unauthorized jack can damage Telephone
Company equipment. You, not Xerox, assume all responsibility and/or liability for any
damage caused by the connection of this machine to an unauthorized jack.
You may safely connect the machine to the following standard modular jack: USOC RJ-11C
using the compliant telephone line cord (with modular plugs) provided with the installation kit.
See installation instructions for details.
Page 1-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
The Ringer Equivalence Number (or REN) is used to determine the number of devices that
may be connected to a telephone line. Excessive RENs on a telephone line may result in the
devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of the number of devices that may be connected to
a line, as determined by the total RENs, contact the local Telephone Company. For products
approved after July 23, 2001, the REN for this product is part of the product identifier that has
the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal
point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
If this Xerox equipment causes harm to the telephone network, the Telephone Company will
notify you in advance that temporary discontinuance of service may be required. But if
advance notice isn't practical, the Telephone Company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with the FCC if you believe
it is necessary.
The Telephone Company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens the Telephone
Company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this Xerox equipment, for repair or warranty information, please
contact the appropriate service center; details of which are displayed either on the machine or
contained within the user guide. If the equipment is causing harm to the telephone network,
the Telephone Company may request that you disconnect the equipment until the problem is
resolved.
Repairs to the machine should be made only by a Xerox representative or an authorized Xerox
service agency. This applies at any time during or after the service warranty period. If
unauthorized repair is performed, the remainder of the warranty period is null and void.
This equipment must not be used on party lines. Connection to party line service is subject to
state tariffs. Contact the state public utility commission, public service commission or
corporation commission for information.
If your office has specially wired alarm equipment connected to the telephone line, ensure the
installation of this Xerox equipment does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult your Telephone Company or a
qualified installer.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-17
Welcome
Regulations - Canada
This product meets the applicable Industry Canada technical specifications.
'The Ringer Equivalence Number (REN) is an indication of the maximum number of devices
allowed to be connected to a telephone interface. The termination on an interface may consist
of any combination of devices subject only to the requirement that the sum of the RENs of all
the devices does not exceed five.
The REN value may be found on the label located on the rear of the equipment.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment.
Users should ensure for their own protection the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority or electrician, as
appropriate.
Page 1-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Welcome
Environmental Compliance
Energy Star
®
XEROX Corporation designed this product to comply with the guidelines of the ENERGY
STAR
®
program of the Environmental Protection Agency. As an ENERGY STAR® Partner,
XEROX has determined that this product meets the ENERGY STAR
®
guidelines for energy
efficiency.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-1
2 Getting Started
Before you start to use your machine, there are a number of
tasks to perform. Using the instructions provided in this
chapter, unpack and setup your machine ready for use.
¾ Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
¾ Machine Overview . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
¾ Installing Drum and Toner Cartridges . . . . . . . . . 2-10
¾ Making Connections . . . . . . . . . . . . . . . . . . . . . . 2-12
¾ Powering On the Machine . . . . . . . . . . . . . . . . . . 2-14
¾ Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
¾ Help List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
¾ Machine Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
¾ Machine Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Page 2-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Unpacking
z To scan or copy a
document, the
switch must be in
the unlock
position. If the
machine is not
being used for a
long period of
time, or being
moved, push the
switch to the lock
position ( ).
1
¾ Remove the shipping tape from
the front, back and sides of the
machine.
Tape
LCD
2
¾ Remove the label completely
from the scanner module by
pulling it straight out, away from
the unit.
The scan unlock switch
automatically moves to the unlock
position (
)
.
Scanner
Module
3
¾ Pull open the paper tray and
remove the packing material from
the tray.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-3
Getting Started
z The appearance
of the power cord
and the telephone
line cord may
vary according to
Country.
4
¾ Ensure the following components
are available:
AC Power Cord
User
Documentation
Starter Toner Cartridge
Drum Cartridge
USB Cable
Telephone Line Cord
Software
WorkCentre M20 and M20i only:
Page 2-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Machine Overview
Models and Options
CopyCentre C20 WorkCentre M20 WorkCentre M20i
Document Feeder
Standard Standard Standard
Paper Tray 1 & Bypass
Tray
Standard Standard Standard
Digital Copying
Standard Standard Standard
Direct Printing
- Standard Standard
Network Printing
- Option Standard
Direct Scanning
- Standard Standard
Fax
- - Standard
E-mail
- Option Standard
Paper Tray 2
Option Option Option
Cabinet and Stand
Option Option Option
Foreign Interface
Option Option Option
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-5
Getting Started
Component Location
Front View:
NOTE: The components on each model vary, this picture represents the WorkCentre M20i with the
optional Paper Tray 2.
Document Feeder
Document
Guides
Document Input
Tray
Document
Output Tray
Control Panel
Paper
Tray 1
Front Cover
Paper Guides
Scanner
Module
Bypass Tray
Side Cover
Release lever
Paper Tray 2
Page 2-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Rear View:
NOTE: The components on each model vary, this picture represents the WorkCentre M20i, standard
configuration.
Paper Exit Extension
Document Feeder
Paper Tray
Telephone Connections
AC Power Cord
Connector
Parallel Connector
USB Connector
Power Switch
Document Feeder
Connector
Document Glass
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-7
Getting Started
Control Panel Overview
ITEM DESCRIPTION
Alphabet Keyboard Use to enter alpha and symbol characters for the E-mail and Fax functions.
Lighten/Darken Use to adjust the contrast level to improve output quality.
Reduce/Enlarge Use to adjust copy size from 25% to 400% when using the Document
Glass, and 25% to 100% using the Document Feeder.
2 Sided Use to scan 2 Sided originals and produce 2 Sided output.
Collated Use to produce collated output.
Original Type Used to select the type of original being scanned.
Color Original Use this option when scanning a color original.
Resolution Use to adjust the scan resolution.
Copy Select to activate the Copy mode. The Copy key illuminates when selected.
Fax Select to activate the Fax mode. The Fax key illuminates when selected.
(WorkCentre M20i only.)
E-mail Select to activate the E-mail mode. The E-mail key illuminates when
selected.
Menu/Exit Use to access the menu functions and also to move up through the menu
levels.
Enter Use to confirm the selection on the display.
Display
Alphabet
Keyboard
Status Map
Numeric
Keypad
Feature
keys (1 - 7)
Copy, Fax and Email keys
Paper Supply
Navigation keys
1
2
3
4
5
6
7
Start
Stop
Interrupt
Clear / Clear All (AC)
Menu/Exit
Enter
Status keys
Fax
Functions
1
2
3
4
5
6
7
Page 2-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Navigation Keys Use to scroll through the menu items and the options available for each
menu item.
Paper Supply Use to select a paper type and source. Each press of the Paper Supply key
changes the selection. The Status Map indicates the selected tray.
NOTE: Paper Tray 2 is available as an option.
Status Map The Status Map identifies which paper tray is selected, when a paper tray is
empty and when an error occurs.
The Status Map has a light for each paper tray. A paper tray can be
selected using the Paper Supply key. Each time the key is pressed, a
different tray is selected and a green light displays to indicate the selected
tray. When two tray lights display together, the Auto Tray Switching feature
is active. This enables the machine to switch to a different tray if the current
tray runs out of paper.
If a paper tray is empty, the light will flash and if enabled, an error tone will
sound.
If an error occurs, a red light displays indicating the location of the error,
and a message appears on the display providing further information.
)
For a detailed description of the error messages, refer to “LCD Error
Messages” on page 11-11.
Display Displays the current status and the menu prompts and selections.
Job Status Use to view the current job status, add pages to jobs in memory and to
delete jobs.
Machine Status Use to access setup menus and customise the machine.
Manual Group Use to manually enter multiple destinations for a fax job. (WorkCentre M20i
only.)
Manual Dial Use to dial a fax number manually. (WorkCentre M20i only.)
Speed Dial Use to dial fax numbers and send faxes by entering a Speed Dial number
which has been set up previously and stored in the machine’s Dial
Directory. (WorkCentre M20i only.)
Pause/Redial Use to redial the last phone number called or to add a pause when storing a
number in the dial directory. (WorkCentre M20i only.)
Numeric Keypad Use to enter alphanumeric characters.
Document
Feeder Error
Paper
Jam
Bypass
Tray 2
Tray 1
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-9
Getting Started
Interrupt Use to interrupt the current copy job to run a more urgent job.
Start Use to activate a job.
Stop Use to stop an operation at any time.
Clear/Clear All (AC) Press once to clear a current entry e.g. an incorrect number or character
entry. Press twice to clear all programmed settings, the display requests
confirmation.
Page 2-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Installing Drum and Toner Cartridges
1
¾ Pull the release latch to open the
side cover.
CAUTION: Ensure the side cover
is always open before opening
the front cover.
2
¾ Open the front cover.
3
¾ If the cartridge locking lever is in
the lower position, turn the lever
upward until it locks into place.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-11
Getting Started
z Xerox
has included a
Starter Toner
Cartridge.
Purchased
replacement
toner cartridges
will yield
approximately
two times the
number of copies.
z When the drum or
toner cartridge
need to be
replaced a
message
displays.
4
¾ Remove the drum cartridge from
its bag and slide it into the
machine firmly until it locks into
place.
CAUTION: Do not expose the
green drum to light for an
extended period. Never expose
the drum to direct sunlight or
touch the drum surface. Damage
or poor image quality may result.
5
¾ Remove the starter toner
cartridge from its bag.
¾ Gently shake the cartridge to
loosen the toner.
Shaking the cartridge will ensure
maximum copies per cartridge.
6
¾ Slide the toner cartridge into the
machine, aligning the cartridge to
the left of the slot, until it locks
into place.
7
¾ Turn the toner locking lever
downwards until it locks in place.
¾ Close the front cover and the side
cover.
The product returns to Standby
mode.
Page 2-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Making Connections
Document Feeder
Telephone Line (WorkCentre M20i only)
z You should use
the telephone line
cord which is
supplied with your
machine. If you
are replacing it
with another
vendor’s, it
should be AWG
#26 or larger telecommunication
line cord.
1
¾ Connect the Document Feeder
cord to the port shown and fasten
the side screws.
2
¾ Connect the supplied telephone
line to the LINE jack and the other
end to the wall jack.
If you want to use your machine
for receiving both faxes and voice
calls, you will need to connect a
telephone and/or answering
machine.
¾ If required, plug the cord of your
extension phone into the EXT
jack.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-13
Getting Started
USB or Parallel Port Cable
(WorkCentre M20 and M20i only)
)
Only connect one of the above cables. If you are using a USB cable, you must be running
Windows 98, Me, 2000 or XP. When using the USB connection, your machine provides two USB
modes; Fast and Slow. Fast is the default mode. Some PC User’s may experience poor
functionality in the default mode. If this occurs, select the Slow mode. For information about
changing the USB mode, refer to “Machine Setup” on page 2-19.
3
CAUTION: Shut down the
computer before connecting the
cable.
¾ Connect the USB Cable which
came with your machine.
OR
¾ If you want to use a parallel print
cable, only use an IEEE-1284
compliant cable and connect it to
the parallel connector on your
machine.
Page 2-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Powering On the Machine
1
¾ Connect the AC Power Cord to
the machine and a power outlet.
The power cord must be plugged
into a grounded power socket.
2
¾ Press the ON/OFF switch to the
ON ( I ) position.
The machine displays ’Warming
Up Please Wait...’.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-15
Getting Started
Loading Paper
z An additional
Paper Tray is
available as an
option. The
instructions for
loading both
paper trays are
the same.
1
¾ Pull open the Paper Tray.
2
¾ Push down on the pressure plate
until it locks into position.
3
¾ Adjust the rear paper guide to the
required paper length.
It is preset to A4 or Letter size
depending on country.
¾ To load another size, lift the rear
guide out of the current position
and into the required position.
L The Paper Trays can hold a
maximum of 550 sheets of 80 g/m
2
(20 lb) plain paper. You can use
A4, Letter or Legal size paper only.
Rear
Guide
Page 2-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
z If you experience
problems with
paper feed, turn
the paper around
and if the problem
continues, use
the Bypass Tray.
4
¾ Fan the paper and insert it into
the tray.
If loading Letterhead, ensure the
design is face-up and the top
edge of the sheet is placed at the
right side.
5
Corner
snubbers
¾ Ensure that the paper is
positioned under the snubbers.
¾ Do not fill above the Maximum Fill
Line.
Max Fill
Line
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-17
Getting Started
z When printing
from your PC,
ensure you select
the Paper Source
and the correct
paper size from
your software
application.
)
Refer to “Machine Setup” starting on page 2-19 to set the correct size for the Paper Tray.
For more detailed information about Paper Supply, refer to the Chapter “Paper and Other Media”
starting on page 4-1.
6
¾ Position the side guide by
squeezing the lever and sliding it
toward the stack of paper, until it
gently touches the side of the
stack.
Do not allow the guide to press
against the edge of the paper
tightly.
¾ Close the Paper Tray.
Page 2-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Help List
The Help List contains information about the features and settings available on your machine.
It is helpful to print the list to use as a reference tool when performing Machine Setup tasks.
Use the following instructions to print the Help List.
¾ Press [Menu/Exit] to exit each menu level and return to standby mode.
1
¾ Press the [Menu/Exit] key.
EnterMenu/Exit
2
¾ Using the Navigation Keys select
the [Help List] and press [Enter].
Help List Printing... displays.
The Help List is printed.
E-Mail Feature
Æ Help List
3
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-19
Getting Started
Machine Setup
Use the following instructions to customize your machine to meet your individual
requirements.
¾ Press [Menu/Exit] to exit each menu level and return to standby mode.
1
¾ Press the [Machine Status] key.
Enter Machine
Status
2
¾ Using the Navigation Keys select
[Machine Setup] and press
[Enter].
Æ Machine Setup
Fax Setup
3
¾ Using the Navigation Keys select
the required setup option and
press [Enter].
¾ Using the “Machine Setup
Options:” starting on page 2-20
customize the settings to meet
your requirements.
¾ Press [Enter] to save your
selections.
Machine Setup
[Tray 1 Size]
4
Page 2-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Machine Setup Options:
OPTION SETTINGS DESCRIPTION
Tray 1 Size LTR / A4 / LGL / Folio Use to set the default paper size
for Tray 1. Paper Size options are
Letter, A4, Legal (216 x 356 mm /
8.5 x 14 inch) or Folio.
Tray 2 Size LTR / A4 / LGL / Folio Use to set the default paper size
for Tray 2. Paper Size options are
Letter, A4, Legal (216 x 356 mm /
8.5 x 14 inch) or Folio.
Bypass Size LTR / A4 / LGL / Folio /
A5 / Statement
Use to set the default paper size
for the Bypass tray. Paper Size
options are Letter, A4, Legal (216 x
356 mm / 8.5 x 14 inch), Folio, A5
or Statement.
L If feeding media smaller than A4/
Letter through the bypass tray,
the setting can remain set at A4,
Letter or Legal size.
When copying onto a paper size
smaller than A4/Letter, the
printed image may be offset and
not reproduce correctly, even
when Auto Fit is selected.
Power Save On Use to enable the Power Save
feature. If On is selected, set the
period of time the machine waits
before Power Save is activated.
Choose between 5, 10, 15, 30 or
45 minutes.
Off
Time Out 15 / 30 / 60 / 180
Seconds
Sets the number of seconds the
machine remains idle before
switching to Power Save mode.
The period set here starts after the
last print job.
OFF
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-21
Getting Started
Stamp RX Name ON Set to ON to enable the page
number and date and time of
reception to be printed on each
page of each received
transmission.
OFF
Alarm Sound ON Set to ON to enable an alarm
sound when an error occurs or a
fax communication ends.
OFF
Key Sound ON Set to ON to enable a key sound
when any key is pressed.
OFF
Speaker Control ON The speaker can be set to ON,
OFF or COM. With this option set
to COM, the speaker is on until the
remote machine answers.
OFF
COM
Language English, French,
Spanish, Portuguese,
German, Italian, Dutch,
Danish, Swedish,
Finnish, Norwegian,
Swedish, Russian
The LCD displays in the language
selected.
Localization Inch FAST is the default mode. Some
PC users may experience poor
USB implementation in the default
mode. If this occurs, select the
SLOW mode in order to achieve
successful results.
MM
Select Country - Setting the COUNTRY option sets
the correct fax communication
settings for the PSTN system
pertaining to each country.
NOTE: The Country option is not
applicable to North America and
Canada.
OPTION SETTINGS DESCRIPTION
Page 2-22 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
USB Mode Fast Use to set the USB speed. Fast is
the default mode. Some PC users
may experience poor USB
implementation in the default
mode. If this occurs, select the
SLOW mode in order to achieve
successful results.
Slow
Device Name Fax Use to enter the fax number and
name of the machine.
ID
Date & Time Enter the current date and time
using the numeric keypad. Use
Clock Mode to set whether the
machine uses a 12 or 24 hour
clock.
Clock Mode 12 hour The machine can be configured to
display time using either a 12-hour
or 24-hour format.
24 hour
Toner Save ON Use to set the machine to use less
toner and print lower quality output.
OFF
Discard Size
z When receiving a
document as long as or
longer than the paper in
the machine, the fax
machine can be set to
discard any excess at the
bottom of the page.
[00 - 30] If the Fax Setup option Auto
Reduction is turned OFF or fails,
and the received document is as
long or longer than the paper
selected, the machine will discard
any excess image at the bottom of
the page.
If the received page is outside the
discard margin set, it will print on
two sheets of paper at the actual
size.
Margins can be set between 0 30mm (1.2")
OPTION SETTINGS DESCRIPTION
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-23
Getting Started
Installing Software
There are four drivers provided:
-PCL5
- PostScript
- Twain
- ControlCentre
The installation procedure is the same for all of them. You can install all of the drivers at the
same time or as many as you require.
)
These instructions are for installing direct printing and scanning via the parallel or USB. For
Xerox WorkCentre M20i network connections, it is recommended that you contact your System
Administrator or refer to the System Administration Guide.
The Xerox WorkCentre M20 and M20i can be connected directly to the USB or Parallel Port
of a host Workstation. A document file can be sent or received from the host Workstation via
the appropriate port to the Xerox WorkCentre M20 or M20i.
Prior to installing the drivers, ensure the USB or Parallel Port connection has been made
between the Xerox WorkCentre M20 or M20i and the Workstation.
)
For USB or Parallel Port connection instructions, refer to “Making Connections” starting on page
2-12.
There are three stages required to installing the machine on a port on a local workstation:
¾ Install the driver.
This requires the appropriate printer driver to be installed on the workstation.
¾ Workstation Setup
This requires the workstation to be configured to print to the WorkCentre M20i.
¾ Test Print or Scan
A print job should be submitted to ensure the WorkCentre M20i has been installed and
configured correctly.
Page 2-24 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Driver Installation
Before direct printing, direct scanning or using ControlCentre through the Parallel Port or the
USB port, you will need to install a driver.
The procedure will install the driver and configure it for the local port.
To install the driver on the workstation.
¾ Insert the Driver CD into the CD drive.
Within a few seconds, the CD should start automatically and present you with the opening
screen. If this does not happen, go to the Start menu, select [Run] and browse to the CD
drive. Select [Setup] and click [OK]. Click [OK] to start the installation procedure.
¾ Select the language for the installation and select [Continue].
The driver screen is displayed.
¾ Check the boxes for the drivers required, PostScript, PCL, PC Scan and ControlCentre.
¾ Select [Continue].
)
You can choose to install as many drivers as you require by checking the appropriate boxes.
1
2
3
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-25
Getting Started
The selection will be confirmed.
¾ Select [Continue] to confirm your choice and install the driver.
The installation will continue by transferring a number of files.
)
If you chose to install multiple drivers, the installation process will be repeated for each driver.
¾
Select [Finish] to complete the installation.
¾ Switch the printer Off and then On.
)
For instructions for powering the machine on and off, refer to “Powering On the Machine”
starting on page 2-14.
¾
Reboot the Workstation.
Windows will automatically detect new hardware and install the appropriate driver.
Follow the instructions for “Workstation Setup” starting on page 2-26 to continue the
installation.
4
5
6
7
Page 2-26 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Workstation Setup
You will need to configure the printer drivers.
¾ At the Workstation, select [Printers and Faxes] from the Control Panel option.
)
The location of this window will vary according to the operating system: from the Start>Settings
menu or directly from the Start menu.
The Printers and Faxes window will be displayed.
)
This window will have a different appearance according to the operating system of the
workstation. The window displayed is for a Windows XP operating system.
¾
Click on the Printer and select [Properties] from the File menu or the right mouse menu.
A properties window will be displayed.
1
2
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-27
Getting Started
)
This window will have a different appearance according to the operating system of the
workstation and the type of driver installed. The window displayed is for a Windows XP operating
system.
¾
Click on the [Ports] tab.
The Ports tab will be displayed.
¾ Check the box appropriate to the connection.
For a parallel connection, check LPT1, LPT2 or LPT3 depending on the configuration of
the workstation. This is usually LPT1.
For a USB connection, check the USB box.
¾ Click [OK].
Follow the instructions for “Test Print or Scan” starting on page 2-28 to continue the
installation.
3
4
5
Page 2-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Getting Started
Test Print or Scan
To ensure the Xerox WorkCentre M20 or M20i has been installed correctly a test print or scan
should be submitted from the Workstation.
Test Print
Perform the following steps:
¾ Open a document on the Workstation.
¾ Select the Xerox WC M20 Series as the printer to which the document will be sent.
¾ Print the selected document on the device and verify that it prints correctly.
The installation process is now complete.
Test Scan
¾ Open the Twain compliant application being used to scan documents.
¾ Follow the instructions provided in “Scan” starting on page 8-1 to scan a document and
verify that it scans correctly.
The installation process is now complete.
1
2
3
1
2
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-1
3Copy
Digital copying is available as standard on the Xerox
CopyCentre C20, WorkCentre M20 and WorkCentre M20i.
¾ Copying Procedure . . . . . . . . . . . . . . . . . . . . . . . . 3-2
¾ Basic Copy Features . . . . . . . . . . . . . . . . . . . . . . . 3-6
¾ Special Copy Features . . . . . . . . . . . . . . . . . . . . 3-10
¾ Using Interrupt . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
¾ Compatible Features . . . . . . . . . . . . . . . . . . . . . . 3-17
Page 3-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Copy
Copying Procedure
Select Copy Mode
Select the Paper Supply
z For instructions
on loading media,
refer to “Loading
Paper” on page 4-
2.
For full media
specifications
refer to “Media
Specifications” on
page 12-7.
1
¾ Ensure Ready to Copy displays.
Ready To Copy
100% 001
Number of Copies
Current Reduction /
Enlarge Setting
Copy Key
¾ If necessary, press the [Copy]
key to change to Copy mode.
The Copy key remains
illuminated when selected.
2
¾ To select a paper tray, press the
[Paper Supply] key until the
required tray is lit on the Status
Map.
Tray 1 and the Bypass Tray are
available as standard, Tray 2 is
optional.
If two tray lights display together,
the Auto Tray Switching feature is
active. When one tray runs out of
paper, the machine will switch to
the other selected tray.
Paper Supply
Status Map
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-3
Copy
)
When copying onto a paper size smaller than A4/Letter, the printed image may be offset and not
reproduce correctly, even when Auto Fit is selected.
Load the Originals
Document Feeder:
L Up to 50 sheets of 80 g/m
2
(20lb bond) paper can be loaded. Weight ranges from 45 - 105 g/m2
(12.5 - 28lb). Sizes range from B5 to Legal (7” x 10” to 8.5” x 14” ). Refer to “Scanner and Copier
Specifications” on page 12-5 for full Document Feeder specifications.
¾
If the Bypass Tray is selected the
Paper Type option displays. Use
the Navigation Keys to select the
Paper Type being loaded and
press [Enter].
If using the Bypass, remember to
load the required stock.
Enter
Navigation Keys
3
Document
Guides
¾ Remove all staples and paper
clips prior to loading.
¾ Adjust the sliding document
guides to the size required.
¾ Insert the originals neatly into the
Document Feeder, face up.
The first page should be on top
with the headings towards the
back or left of the machine.
¾ Align the stack with the left and
rear edges of the tray. Adjust the
guides to just touch the edges of
the originals.
Page 3-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Copy
Document Glass:
z When using the
Document Glass,
ensure there are
no documents in
the Document
Feeder.
Leaving the
Document
Feeder open
while scanning
will affect the
image quality and
toner
consumption.
Select the Copy Features
z Only those
features relevant
to the machine
configuration will
be available.
¾
Raise the Document Feeder and
position the original face down on
the Document Glass.
Align with the registration arrow in
the rear left corner.
¾ Lower the Document Feeder.
4
¾ Press the Copy feature key
required on the Control Panel.
Basic features available for Copy
jobs are Lighten/Darken, Reduce/
Enlarge, 2 Sided, Collated,
Original Type and Color Original.
)
For information about all the
available Copy features, refer to
“Basic Copy Features” on page
3-6, and “Special Copy
Features” on page 3-10.
¾
Using the Navigation Keys, select
the setting required for the
feature and press [Enter].
Lighten/Darken
Reduce/
Enlarge
Original Type
2 Sided
Color Original
Collated
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-5
Copy
Enter the Quantity
z The maximum
copy quantity is
999.
z You can cancel a
copy job while it is
copying by
pressing the
[Stop] key twice.
Press Start
5
Numeric Keypad
Clear/Clear All
¾ Use the Numeric Keypad to enter
the number of copies required.
¾ If necessary, press [Clear/Clear
All] to clear the current quantity
and enter a new quantity.
6
¾ Press [Start] to begin the copy
job.
¾ If Collated is On, when the
document is fed from the
Document Glass, the display
shows [Scan Another?].
¾ To scan another original, load the
next original and using the
Navigation Keys select [Yes] and
press [Enter].
Continue the procedure until all
the originals have been scanned.
¾ Select [No] when all the originals
have been scanned, and press
[Enter].
Printing commences and copies
are delivered to the Output Tray.
Navigation Keys Start
Page 3-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Copy
Basic Copy Features
There are seven basic Copy features available. These features can be selected using the
feature keys located on the Control Panel.
Feature Description
FEATURE OPTIONS INSTRUCTIONS
Lighten/Darken
z Use to adjust the
contrast for a
document
containing faint
or dark images.
5 Contrast Settings ¾ Press [Copy].
¾ Press [Lighten/Darken].
¾ Using the Navigation Keys select a contrast
setting.
Each time the key is pressed the selection block
on the display moves to the left or right. As the
selection block moves to the right the contrast
becomes darker.
¾ Press [Enter] to save the selection.
Reduce/Enlarge
z Use to reduce or
enlarge an
image from 25%
to 400%,
depending on
the input area
used.
25 - 400% Reduce/Enlarge from 25 -
400% using the
Document Glass, and
from 25 - 100% using the
Document Feeder.
¾ Press [Copy].
¾ Press [Reduce/Enlarge].
¾ Enter the percentage required using the Numeric
Keypad. The selected number appears on the
display.
¾ Press [Enter] to save the selection.
Lighten/Darken
Reduce/
Enlarge
Original Type
2 Sided
Color Original
Collated
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-7
Copy
Clone Use to print multiple
images on a single sheet
of paper. The number of
images produced is
determined automatically
based on the original
image size.
z Only available using the
Document Glass, ensure
the Document Feeder is
empty.
¾ Press [Copy].
¾ Press [Reduce/Enlarge].
¾ Using the Navigation Keys, select [Clone] and
press [Enter].
Clone appears on the display.
Auto Fit Use to reduce or enlarge
the image to fit the paper
size automatically.
z Only available using the
Document Glass, ensure
the Document Feeder is
empty.
¾ Press [Copy].
¾ Press [Reduce/Enlarge].
¾ Using the Navigation Keys, select [Auto Fit] and
press [Enter].
Auto Fit appears on the display.
2 Sided
z Use to produce
1 or 2 sided copy
output from 1 or
2 sided originals.
1-1 Sided Use when originals are
printed on 1 side and 1sided copies are required.
¾ Press [Copy].
¾ Press [2 Sided].
¾ Use the Navigation Keys to select the option
required and press [Enter] to save the selection.
¾ If necessary, use the [Scan Side 2] option to scan
side 2. Position side 2 on the Document Glass
and select [Yes] then [Enter] to scan side 2.
Continue the procedure until all the originals have
been scanned.
¾ Select [No] when all the originals have been
scanned, and press [Enter].
1-2 Sided
Long
Use when originals are
printed on 1 side only and
2 Sided copies, with the
conventional "head to
head" layout are required.
1-2 Sided
Short
Use when originals are
printed on 1 side only and
2 Sided copies, with the
"head to toe" layout are
required.
2-1 Sided
Long
Use when originals are
printed on both sides, with
the conventional "head to
head" layout, and 1 sided
copies required.
Page 3-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Copy
2-1 Sided
Short
Use when originals are
printed on both sides in
the "head to toe" layout,
and 1 sided copies are
required.
¾
2-2 Sided Use for originals that are
printed on 2 sides and 2
Sided copies are
required.
Collated
z Use to produce
collated copy
sets.
On Use to produce collated
output e.g. 2 copies of a 3
page job will print one
complete document,
followed by the second
complete document.
¾ Press [Copy].
¾ Press [Collated].
¾ Use the Navigation Keys to select [On] and press
[Enter].
Original Type
z Use to select the
type of
document being
scanned.
Text Use for documents
containing mostly text.
¾ Press [Copy].
¾ Press [Original Type].
¾ Use the Navigation Keys to select the option
required and press [Enter].
Mixed Use for documents with
mixed text and graphics.
Photo Use for photographs.
Color Original
z Use when
scanning a color
original.
On Use when scanning color
originals.
¾ Press [Copy].
¾ Press [Color Original].
¾ Use the Navigation Keys to select [On] and press
[Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-9
Copy
Paper Supply
z Use to select the
paper source.
Status
Map
The Status Map identifies
which paper tray is
selected, when a paper
tray is empty and when an
error occurs.
¾ Press [Copy].
¾ To select a paper tray, press the [Paper Supply]
key until the required tray is lit on the Status Map.
The Status Map identifies which paper tray is
selected, when a paper tray is empty and when an
error occurs. The Status Map has a light for each
paper tray.
Each time the [Paper Supply] key is pressed, a
different tray is selected and a green light displays
to indicate the selected tray. When two tray lights
display together, the Auto Tray Switching feature
is active. This enables the machine to switch to a
different tray if the current tray runs out of paper.
If a paper tray is empty, the light will flash and if
enabled, an error tone will sound.
Bypass Use to notify the machine
the type of paper loaded
in the Bypass Tray.
¾ If the Bypass Tray is selected the Paper Type
option displays. Use the Navigation Keys to
select the Paper Type being loaded and press
[Enter].
If using the Bypass, remember to load the
required stock.
Document
Feeder Error
Paper
Jam
Bypass
Tray 2
Tray 1
Page 3-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Copy
Special Copy Features
The special Copy features available can be accessed by pressing the Menu/Exit key and then
selecting Copy Features on the display.
Feature Description
FEATURE OPTIONS TO SELECT
ID Card Copy
z Use to copy both
sides of an ID
document e.g. a
drivers license,
onto one side of
paper.
- ¾ Press [Menu/Exit].
¾ Using the Navigation Keys select [Copy Features]
and press [Enter].
¾ Use the Navigation Keys to select [ID Card Copy]
and press [Enter].
¾ [Press Start S.1] displays. Load Side 1 of the
original on the Document Glass and press [Start].
¾ Repeat for Side 2 when [Press Start S.2] displays.
The machine prints both sides of the ID document
on one side of paper.
Enter
Navigation Keys
Menu/Exit
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-11
Copy
Edge Erase
z Use to ’clean up’
the edges of an
original e.g. if it
is frayed or has
hole punch or
staple marks.
Off Use to de-activate the
feature.
¾ Press [Menu/Exit].
¾ Using the Navigation Keys select [Copy Features]
and press [Enter].
¾ Use the Navigation Keys to select [Edge Erase]
and press [Enter].
¾ Select the required Edge Erase option and press
[Enter] to save the selection.
Small Orig
Edges
Use to erase 6 mm (0.25")
from the edge of the
document.
Binder
Holes
Use to erase 24 mm (1.0")
from the left edge of the
document.
Book
Center &
Edges
Use to erase 6 mm (0.25")
from the left and right
edge of the document.
Border
Surround
Use to create a border
around all edges of the
document.
Margin Shift
z Use to create a
binding edge for
the document.
Off Use to de-activate the
feature.
¾ Press [Menu/Exit].
¾ Using the Navigation Keys select [Copy Features]
and press [Enter].
¾ Use the Navigation Keys to select [Margin Shift]
and press [Enter].
¾ Select the required Margin Shift option and press
[Enter].
¾ If required, enter a shift amount using the Numeric
Keypad and press [Enter].
Auto
Center
Use to center the image
on the paper.
Left
Margin
Use to enter a shift
amount for the left margin.
Right
Margin
Use to enter a shift
amount for the right
margin.
Top
Margin
Use to enter a shift
amount for the top
margin.
Bottom
Margin
Use to enter a shift
amount for the bottom
margin.
Page 3-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Copy
Book Copy
z Use when
copying bound
documents. If
the document is
too thick, lift the
cover until its
hinges are
caught by the
stopper and then
close the cover.
Off Use to de-activate the
feature.
¾ Use the Document Glass when copying bound
documents.
¾ Press [Menu/Exit].
¾ Using the Navigation Keys select [Copy Features]
and press [Enter].
¾ Use the Navigation Keys to select [Book Copy]
and press [Enter].
¾ Select the required Book Copy option and press
[Enter].
Left Page Use to scan and copy the
left page of a bound
document.
Right
Page
Use to scan and copy the
right page of a bound
document.
Both
Pages
Use to scan and copy
both pages of a bound
document.
Auto Suppress
z Use when
copying originals
which require
the background
removing.
On Use to activate the ’Auto
Suppress’ feature.
¾ Press [Menu/Exit].
¾ Using the Navigation Keys select [Copy Features]
and press [Enter].
¾ Use the Navigation Keys to select [Auto
Suppress] and press [Enter].
¾ Select [On] and press [Enter].
Off Use to de-activate the
feature.
Covers
z Use to
automatically
add covers to
your copied set
using stock
taken from
another tray.
Off Use to de-activate the
feature.
¾ Press [Menu/Exit].
¾ Using the Navigation Keys select [Copy Features]
and press [Enter].
¾ Use the Navigation Keys to select [Covers] and
press [Enter].
¾ Select the required Covers option and press
[Enter].
¾ Select the Paper Tray containing the covers stock
and press [Enter].
¾ Select [Blank] or [Printed] depending on your
requirement, and press [Enter].
Front Use to add a blank or
printed front cover to the
copies.
Back Use to add a blank or
printed back cover to the
copies.
Front &
Back
Use to add a blank or
printed front and back
cover to the copies.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-13
Copy
Transparencies
z Use to create a
single set of
transparencies
with blank or
printed
separators.
Off Use to de-activate the
feature.
¾ Press [Menu/Exit].
¾ Using the Navigation Keys select [Copy Features]
and press [Enter].
¾ Use the Navigation Keys to select
[Transparencies] and press [Enter].
¾ Use the Navigation Keys to select [Bypass] and
press [Enter].
¾ Use the Navigation Keys to select [Off], [Printed]
or [Blank] for the separators and press [Enter].
¾ Select a Paper Tray for the separators and press
[Enter].
Bypass Use to create a single set
of transparencies with a
blank or printed divider
between each
transparency.
Create Booklet
z Use to copy a
document as a 2
Sided job and
arrange the
pages to
produce a
booklet when
folded.
On Use to activate the
’Create Booklet’ feature.
¾ Press [Menu/Exit].
¾ Using the Navigation Keys select [Copy Features]
and press [Enter].
¾ Use the Navigation Keys to select [Create
Booklet] and press [Enter].
¾ Select [On] and press [Enter].
Off Use to de-activate the
feature.
N Up
z Use to print 2 or
4 original
images reduced
on to one page.
Off Use to de-activate the
feature.
¾ Press [Menu/Exit].
¾ Using the Navigation Keys to select [Copy
Features] and press [Enter].
¾ Use the Navigation Keys to select [N Up] and
press [Enter].
¾ Select the required N Up option and press [Enter].
2 Up Use to print the images
from 2 originals on to one
page.
4 Up Use to print the images
from 4 originals on to one
page.
Page 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Copy
Using Interrupt
The Interrupt button is used to temporarily pause the job which is currently being copied in
order to run a more urgent job. This feature is useful if the machine is printing a large job as it
still provides access to Copy mode for running small, quick jobs.
Select Copy Mode
Select Interrupt
1
¾ Interrupt is only available in Copy
mode. Press the [Copy] key to
activate Copy mode.
Copy Key
2
¾ To interrupt the current Copy job,
press the [Interrupt] key.
¾ The machine activates the
Interrupt feature and the Interrupt
key remains illuminated.
The job pauses after the current
sheet has been printed or the
current original has been
scanned.
)
If the current job cannot be
interrupted, a message displays.
Interrupt
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-15
Copy
.
Load the Originals
Select the Interrupt Job Features
z Only those
features relevant
to the machine
configuration will
be available.
3
¾ Remove all staples and paper
clips prior to loading.
¾ Load the originals for the Interrupt
job into the Document Feeder or
load a single original on the
Document Glass.
)
For full instructions on loading
originals refer to “Load the
Originals” starting on page 3-3
4
¾ Basic features available for Copy
jobs are Lighten/Darken, Reduce/
Enlarge, 2 Sided, Collated,
Original Type and Color Original.
)
For information about all the
available Copy features, refer to
“Basic Copy Features” on page
3-6, and “Special Copy
Features” on page 3-10.
¾
Press the feature key required
and using the Navigation Keys,
select the setting required for the
feature. Press [Enter].
Lighten/Darken
Reduce/
Enlarge
Original Type
2 Sided
Color Original
Collated
Page 3-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Copy
Enter the Quantity
z The maximum
copy quantity is
999.
Press Start
Resume Current Job
5
Numeric Keypad
¾ Use the Numeric Keypad to enter
the number of copies required.
6
¾ Press [Start] to begin the Interrupt
job.
¾ If using the Document Glass and
[Scan Another?] displays, select
[Yes] to scan another original, or
[No] if all originals have been
scanned; press [Enter].
The Interrupt job is printed.
If another urgent job is required
repeat the procedure.
Navigation Keys Start
7
¾ To resume the interrupted job,
press the [Interrupt] button.
The Interrupt feature is
deactivated.
¾ If required, reorder and reload the
originals as instructed and press
[Start].
The interrupted job resumes.
Start
Interrupt
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-17
Copy
Compatible Features
The following table indicates which features are compatible with other features. It also shows
which input area can be used for a feature e.g. the Document Feeder or Document Glass.
Key:
O = Compatible
X = Incompatible
COPY
FEATURE
Document
Feeder or Glass
ID Copy Book
Copy
Create
Booklet
N Up Edge Erase Margin
Shift
Auto
Suppress
Covers Trans-
parencies
ID Copy
Glass
Book Copy
Glass
X
Create Booklet
Document Feeder
XX
N Up
2 Up Glass / Document
Feeder
X X O
4 Up Document Feeder
XXX
Edge
Erase
Small Orig
Edges
Glass
X X X X
Binder Holes Glass / Document
Feeder
XXXO
Book Center
& Edges
Glass
X O X X
Border
Surround
Glass / Document
Feeder
XXOO
Margin
Shift
Auto Center Glass
X X X X O
Small Orig Only
Left Glass / Document
Feeder
XOXX O
Not Book Center & Edges
Right Glass / Document
Feeder
X O X X O
Not Book Center & Edges
Top Glass / Document
Feeder
XOXX O
Not Book Center & Edges
Bottom Glass / Document
Feeder
X O X X O
Not Book Center & Edges
Auto Suppress
Glass / Document
Feeder
XOOO O O
Covers
Glass / Document
Feeder
X O X X O
Not Book Center & EdgesONot Auto
Center
O
Transparencies
Glass / Document
Feeder
XOXX O O
Not Auto
Center
OX
R/E
% Glass / Document
Feeder
X O X X O
Binder Holes & Border
Surround Only
X O O O
AutoFit Glass
XXXX O
Small Orig Only
XOX O
Clone Glass
X O X X O
Small Orig Only
X O X O
Collate
Glass / Document
Feeder
XXXX O
Not Book Center & Edges
OOO X
Page 3-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Copy
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-1
4 Paper and Other Media
There is one Paper Tray and a Bypass Tray as standard on the
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre
M20i. A second Paper Tray is available to purchase as an
option.
¾ Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
¾ Setting the Paper Size. . . . . . . . . . . . . . . . . . . . . . 4-8
¾ Media Specifications . . . . . . . . . . . . . . . . . . . . . . . 4-9
Page 4-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Paper and Other Media
Loading Paper
Preparing Paper for Loading
Before loading paper into the Paper Trays, fan the edges. This procedure separates any
sheets of paper that are stuck together and reduces the possibility of paper jams.
)
To avoid unnecessary paper jams and misfeeds do not remove paper from its packaging until
required.
Using the Paper Trays
Loading the Paper Trays
Using the instructions provided, load paper into the machine. Up to two Paper Trays are
available, depending on your machine configuration. The Paper Trays can hold a maximum
of 550 sheets of 80 g/m
2
(20 lb) plain paper.
1
¾ To load paper, pull open the
Paper Tray.
2
¾ Push down on the pressure plate
until it locks into position.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-3
Paper and Other Media
z If you experience
problems with
paper feed, turn
the paper around
and if the problem
continues, use
the Bypass Tray.
3
¾ Adjust the rear paper guide to the
required paper length.
It is preset to A4 or Letter size
depending on country.
¾ To load another size, lift the rear
guide out of the current position
and into the required position.
L The Paper Trays can hold a
maximum of 550 sheets of 80 g/m
2
(20 lb) plain paper. You can use
A4, Letter or Legal size paper only.
Rear
Guide
4
¾ Fan the paper and insert it into
the tray.
If loading Letterhead, ensure the
design is face-up and the top
edge of the sheet is placed at the
right side.
Page 4-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Paper and Other Media
z When printing
from your PC,
ensure you select
the Paper Source
and the correct
paper size from
your software
application.
)
Use the instructions “Setting the Paper Size” on page 4-8 to set the correct size for the Paper
Tra y.
5
Corner
snubbers
¾ Ensure that the paper is
positioned under the snubbers.
¾ Do not fill above the Maximum Fill
Line.
Max Fill
Line
6
¾ Position the side guide by
squeezing the lever and sliding it
toward the stack of paper, until it
gently touches the side of the
stack.
Do not allow the guide to press
against the edge of the paper
tightly.
¾ Close the Paper Tray.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-5
Paper and Other Media
Using the Bypass Tray
The Bypass Tray is located on the right side of your machine. It can be closed when not in
use, making the product more compact. Use the Bypass Tray to print transparencies, labels,
envelopes or postcards in addition to making quick runs of paper types or sizes that are not
currently loaded in the paper tray.
Acceptable print media is plain paper with sizes ranging from 98 x 148 mm (3.86 x 5.83 inch),
to Legal size (216 x 356 mm / 8.5 x 14 inch) and weighing between 60 g/m
2
and 160 g/m2 (16
lb and 43 lb).
The following table summarizes the print media allowed and the maximum stacking height for
each paper type.
L The height is measured with the stack of sheets laid on a flat surface.
7
¾ To select a paper tray, press the
[Paper Supply] key until the
required tray is lit on the Status
Map.
Tray 1 and the Bypass Tray are
available as standard, Tray 2 is
optional.
If two tray lights display together,
the Auto Tray Switching feature is
active. When one tray runs out of
paper, the machine will switch to
the other selected tray.
Enter
Paper Supply
Status Map
PAPER TYPE MAXIMUM STACKING HEIGHT
Plain/Bond/Colored and Preprinted Paper
100 sheets or 9 mm (0.35 inch)
Envelope 10 envelopes or 9 mm (035 inch)
Transparency 30 sheets or 9 mm (0.35 inch)
Label 10 sheets or 9 mm (0.35 inch)
Cardstock 10 sheets or 9 mm (0.35 inch)
Page 4-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Paper and Other Media
Loading the Bypass Tray
z Remove any curl
on postcards,
envelopes, and
labels before
loading them into
the Bypass Tray.
z Hold
transparencies by
the edges and
avoid touching
the print side.
1
¾ Lower the Bypass Tray, located
on the right side of the product.
¾ Unfold the Paper Support
extension.
Bypass Tray
Paper
Support
2
¾ Prepare a stack of paper or
envelopes for loading by flexing
or fanning them back and forth.
Straighten the edges on a level
surface.
3
¾ Load the print material with the
print side facing down and
against the right edge of the tray.
34
¾ Adjust the paper guide to the
width of the stack of print
material.
Ensure you have not loaded too
much print media. The stack
should be under the Max. Fill
Line.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-7
Paper and Other Media
)
Use the instructions “Setting the Paper Size” on page 4-8 to set the correct size for the Bypass
Tra y.
5
¾ To s e l e c t t h e Bypass Tray, press
the [Paper Supply] key until the
Bypass tray is lit on the Status
Map.
¾ When the Bypass Tray is
selected the Paper Type option
displays. Use the Navigation
Keys to select the Paper Type
being loaded and press [Enter].
Paper Supply
Status Map
Enter
Page 4-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Paper and Other Media
Setting the Paper Size
After loading paper in the Paper Trays, you will need to set the default Paper Size. Use the
following instructions to set the default Paper Size for each tray.
¾ Press the [Machine Status] key on the Control Panel.
¾ Select [Machine Setup] using the Navigation Keys and press [Enter].
The display shows [Tray 1 Size] on the bottom line.
¾ Press [Enter].
¾ Use the Navigation Keys to select the Paper Size required and press [Enter] to save the
selection.
¾ Repeat the procedure for [Tray 2 Size] if available, and [Bypass Size].
¾ Press [Menu/Exit] to exit each menu level and return to Standby mode.
1
2
13
4
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-9
Paper and Other Media
Media Specifications
Media Sizes and Types
The table below identifies the media sizes which can be used in the Paper Tray and Bypass
Tray, and the capacities which can be loaded.
L a. Depending on paper thickness, maximum capacity may be reduced.
b. Feed one sheet at a time through the Bypass Tray if jams occur.
MEDIA SIZE
INPUT SOURCE CAPACITY
a
Paper Tray Bypass Tray
Plain paper
Letter (8.5 x 11 inch)
Folio (8.5 x 13 inch)
Legal (8.5 x 14 inch)
Executive (7.25 x 10.5 inch)
A4 (210 x 297 mm)
B5 (182 x 257 mm)
A5 (148 x 210 mm)
YES
YES
YES
NO
YES
NO
NO
550
550
550
0
550
0
0
YES
YES
YES
YES
YES
YES
YES
100
100
100
100
100
100
100
Envelopes
No. 10 (8.5 x 14 inch)
C5 (6.38 x 9.37 inch)
DL (110 x 220 mm)
Monarch (3.87 x 7.5 inch)
B5 (176 x 250 mm)
NO
NO
NO
NO
NO
0
0
0
0
0
YES
YES
YES
YES
YES
10
10
10
10
10
Labels
b
Letter (8.5 x 11 inch)
A4 (210 x 297 mm)
NO
NO
0
0
YES
YES
10
10
Transparency films
b
Letter (8.5 x 11 inch)
A4 (210 x 297 mm)
NO
NO
0
0
YES
YES
30
30
Card stocks
b
A6 (105 x 148.5)
Post Card (4 x 6 inch)
Hagaki (5.83 x 8.27 inch)
NO
NO
NO
0
0
0
YES
YES
YES
10
10
10
Page 4-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Paper and Other Media
Media Guidelines
When selecting or loading paper, envelopes, or other special media please adhere to these
guidelines:
¾ Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and
poor print quality.
¾ Use only high quality copier grade paper. Avoid paper with embossed lettering,
perforations, or texture that is too smooth or too rough.
¾ Store paper in its ream wrapper until ready to use. Place cartons on pallets or shelves, not
on the floor. Do not place heavy objects on top of the paper, whether it is packaged or
unpackaged. Keep it away from moisture, or other conditions that can cause it to wrinkle or
curl.
¾ During storage, moisture-proof wrap (any plastic container or bag) should be used to
prevent dust and moisture from contaminating your paper.
¾ Always use paper and other media that conform with the specifications detailed in
“General Specifications” on page 12-6.
¾ Use only well-constructed envelopes with sharp, well creased folds:
- DO NOT use envelopes with clasps and snaps.
- DO NOT use envelopes with windows, coated lining, self-adhesive seals, or other
synthetic materials.
- DO NOT use damaged or poorly made envelopes.
¾ It is recommended that you feed special paper types one sheet at a time.
¾ Only use the special media recommended for use in laser printers.
¾ To prevent special media such as transparencies and label sheets from sticking together,
remove them from the exit tray as they are printed.
¾ Place transparencies on a flat surface after removing them from the machine.
¾ Do not leave the film in the paper tray for long periods of time. Dust and dirt may
accumulate on them resulting in spotty printing.
¾ To avoid smudging caused by fingerprints, handle transparencies and coated paper
carefully.
¾ To avoid fading, do not expose the printed transparencies to prolonged sunlight.
¾ Store unused media at temperatures between 59
o
F and 86oF (15oC to 30oC). The relative
humidity should be between 10% and 70%.
¾ Do not load more than 10 sheets of special media into the Bypass Tray at a time.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-11
Paper and Other Media
¾ Verify that your labels’ adhesive material can tolerate fusing temperature of 200
o
C (392oF)
for 0.1 second.
¾ Ensure that there is no exposed adhesive material between labels. Exposed areas can
cause labels to peel off during printing, which can cause paper jams. Exposed adhesive
can also cause damage to machine components.
¾ Do not feed a sheet of labels through the machine more than once. The adhesive backing
is designed for one pass through the machine.
¾ Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or
otherwise damaged.
Page 4-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Paper and Other Media
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-1
5E-mail
The E-mail function is available as standard on the Xerox
WorkCentre M20i and as an option on the Xerox WorkCentre
M20.
¾ Sending an E-mail . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
¾ Basic E-mail Features . . . . . . . . . . . . . . . . . . . . . . 5-7
¾ Special E-mail Features. . . . . . . . . . . . . . . . . . . . . 5-9
¾ Using the Global Address Book. . . . . . . . . . . . . . 5-13
Page 5-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
E-mail
Sending an E-mail
The E-mail function allows you to send your documents as an E-mail message without going
to a PC. The document is sent to the recipient’s E-mail box as an attachment.
The document you want to send is scanned and then attached to the E-mail as an image file.
You can enter E-mail addresses by using the Alphabet Keyboard on the front of your machine,
or by retrieving them from the local address book using the Address Book key.
)
To use this function, the network and E-mail settings must be configured. A System
Administration Guide is provided with setup instructions for the E-mail. For more information
contact your System Administrator.
Document Feeder:
L Up to 50 sheets of 80 g/m
2
(20lb bond) paper can be loaded. Weight ranges from 45 - 105 g/m2
(12.5 - 28lb). Sizes range from B5 to Legal (7” x 10” to 8.5” x 14” ). Refer to “Scanner and Copier
Specifications” on page 12-5 for full Document Feeder specifications.
1
Document
Guides
¾ Remove all staples and paper
clips prior to loading.
¾ Adjust the sliding document
guides to the size required.
¾ Insert the originals neatly into the
Document Feeder, face up.
The first page should be on top
with the headings towards the
back or left of the machine.
¾ Align the stack with the left and
rear edges of the tray. Adjust the
guides to just touch the edges of
the originals.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-3
E-mail
Document Glass:
z When using the
Document Glass,
ensure there are
no documents in
the Document
Feeder.
Leaving the
Document
Feeder open
while scanning
will affect the
image quality.
Select the E-Mail Key and Features
z Only those
features relevant
to the machine
configuration will
be available.
¾
Raise the Document Feeder and
position the original face down on
the Document Glass.
Align with the registration arrow in
the rear left corner.
¾ Lower the Document Feeder.
2
¾ Press the [E-mail] key on the
Control Panel.
¾ Press the E-mail feature key
required on the Control Panel.
¾ Basic features available for E-
mail jobs are 2 Sided, Original
Type, Color Original and
Resolution.
)
For information about all the
available E-mail features, refer
to “Basic E-mail Features” on
page 5-7, and “Special E-mail
Features” on page 5-9.
¾
Using the Navigation Keys, select
the setting required for the
feature and press [Enter].
E-mail keyOriginal Type
2 Sided
Color
Original
Resolution
Page 5-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
E-mail
Enter the Sender’s Name
z The Global
Address Book
displays
addresses
retrieved from the
system server.
For more
information about
the Global
Address Book,
refer to “Using the
Global Address
Book” on page 5-
13.
You can also
access the local
Address book by
pressing the
[Address Book]
key. Select
[Local] and press
[Enter].
Enter the Recipient’s E-mail Address
3
¾ The E-mail screen displays From
or My Login Name, depending on
the authentication setting.
Enter the sender’s name using
the Alphabet Keyboard, and then
press the [Enter] key.
¾ If authentication has been set-up,
enter your Login Name and
Password.
)
For information about
authentication setup, contact
your System Administrator.
From:
4
Enter Key
Alphabet Keyboard
¾ The To screen displays. Enter the
recipient’s E-mail address and
then press the [Enter] key.
You can directly enter an E-mail
address using the Alphabet
Keyboard. You can include
numbers in the E-mail address by
using the Numeric Keypad.
¾ If you have chosen to use a Local
or Global Address Book, type in
the beginning of the E-mail
address and press [Enter].
The closest matching addresses
stored in the Address Book
display.
¾ Use the Navigation Keys to select
the required address and press
[Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-5
E-mail
Entering Multiple Recipients
Send to Myself
Review Addresses
5
Another Address?
[Done]
After entering the first recipient,
Another Address? displays.
¾ Select [Add] to add another
address or [Done] to continue.
The maximum number of
addresses you can enter is 10.
¾ Press [Enter].
¾ Repeat the procedure until all
addresses have been entered.
6
Send to Myself? displays.
¾ Select [Yes] to send a copy of the
E-mail to your own mail account.
¾ Select [No] if a copy is note
required.
¾ Press [Enter].
Send to Myself?
[Yes]
7
Review Addresses? displays.
¾ Select [Yes] to review the
addresses you have entered, and
if necessary make changes.
¾ If a review is not required, select
[No].
¾ Press [Enter].
Review Addresses?
[No]
Page 5-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
E-mail
Enter a Mail Subject
Select a File Type
Press Start
8
Mail Subject displays.
¾ Enter a subject for the mailnote
using the Alphabet Keyboard.
¾ Press [Enter].
Mail Subject:
9
Select File Type displays. Use
this option to select the type of file
you want to send.
¾ Select [PDF] for Portable
document Format, or [TIFF] for
Tagged Image Format.
¾ Press [Enter].
Select File Type
[PDF]
0
¾ Press [Start] to send the E-mail.
¾ If the display shows [Scan
Another?], load the next original
on the Document Glass and
using the Navigation Keys select
[Yes]. Then press [Enter].
Continue the procedure until all
the originals have been scanned.
¾ Select [No] when all the originals
have been scanned, and press
[Enter].
The E-mail is sent.
Navigation Keys Start
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-7
E-mail
Basic E-mail Features
There are four basic E-mail features available. These features can be selected using the
feature keys located on the Control Panel.
Feature Description
FEATURE OPTIONS INSTRUCTIONS
2 Sided
z Select if your
originals are2
Sided.
Yes Select if your original is 2
Sided.
¾ Press [E-mail].
¾ Press [2 Sided].
¾ Use the Navigation Keys to select the option
required and press [Enter] to save the selection.
No Select if your original is 1-
Sided.
Original Type
z Use to select the
type of
document being
scanned.
Text Use for documents
containing mostly text.
¾ Press [E-mail].
¾ Press [Original Type].
¾ Use the Navigation Keys to select the option
required and press [Enter].
Mixed Use for documents with
mixed text and graphics.
Photo Use for photographs.
Color Original
z Use to scan and
send a color
original.
On Use to scan a color
original and send to the
recipient.
z The remote recipient must
have the capability to
receive a color e-mail.
¾ Press [E-mail].
¾ Press [Color Original].
¾ Use the Navigation Keys to select [On] and press
[Enter].
Original Type
2 Sided
Color Original
Resolution
Page 5-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
E-mail
Resolution
z Use to increase
sharpness and
clarity.
100 dpi Scans using a resolution
of 100 x 100 dots per inch
(dpi). Produces a lower
quality image which can
be processed quickly.
¾ Press [E-mail].
¾ Press [Resolution].
¾ Use the Navigation Keys to select the option
required and press [Enter].
200 dpi Scans using a resolution
of 200 x 200 dots per inch
(dpi). The default setting
which produces a good
quality image from most
text originals.
300 dpi Scans using a resolution
of 300 x 300 dots per inch
(dpi). Use this setting to
produce a higher quality
image if more definition is
required.
400 dpi Scans using a resolution
of 400 x 400 dots per inch
(dpi). Produces high
quality output ideal for
graphics and photos. May
take longer to process.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-9
E-mail
Special E-mail Features
The special E-mail features available can be accessed by pressing the Menu/Exit key and
then selecting E-mail Features on the display.
Feature Description
FEATURE OPTIONS TO SELECT
Group Mail
z You can store
several E-mail
address in a
specific Group.
New Use to create a new
Group.
¾ Press [Menu/Exit]. Select [E-mail Features] and
press [Enter].
¾ Select [Group Mail] and press [Enter].
¾ Select [New] and press [Enter].
¾ Enter a Group Name using the Alphabet
Keyboard and press [Enter].
If a Group Name is not entered, a Group Number
displays.
¾ Enter an E-mail address to be included in the
Group using the Alphabet Keyboard and press
[Enter]. You can include numbers in the e-mail
address by using the Numeric Keypad. Press
[Enter].
¾ When the display shows [Another Address?],
select [Add] and press [Enter].
¾ Continue to add addresses until all the recipients
have been added to the Group, and select [Done]
and press [Enter].
Enter
Navigation Keys
Menu/Exit
Page 5-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
E-mail
Edit Use to edit an existing
Group.
¾ Press [Menu/Exit]. Select [E-mail Features] and
press [Enter].
¾ Select [Group Mail] and press [Enter].
¾ Select [Edit] or [Delete] and press [Enter].
¾ Enter a Group Number or Name and press
[Enter].
¾ If editing, change the Group Name, Add or Delete
addresses, and change the File Type as required.
Press [Enter].
¾ If deleting, a confirmation window appears. Select
[Yes] and press [Enter].
Delete Use to delete an existing
Group.
Send Use to send E-mails to a
Group.
¾ Load the originals and press the [E-mail] key.
¾ Press [Menu/Exit]. Select [E-mail Features] and
press [Enter].
¾ Select [Group Mail] and press [Enter].
¾ Select [Send] and press [Enter].
¾ Enter the Group Number and press [Enter].
¾ Enter the Sender’s name and select other
features as required.
¾ Press [Start] to activate the job.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-11
E-mail
Local Address
Book
z You can store
frequently used
E-mail
addresses in the
machine’s
memory, in the
Local Address
Book.
New Use to add entries to the
Local Address book.
¾ Press [Menu/Exit]. Select [E-mail Features] and
press [Enter].
¾ Select [Local Address Book] and press [Enter].
¾ Select [New], [Edit] or [Delete] and press [Enter].
¾ For new entries, enter the name using the
Alphabet Keyboard and press [Enter]. Then enter
the E-mail address and press [Enter]
¾ To edit or delete an entry, scroll to the required e-
mail address and press [Enter].
)
If the selected address is one of the authorized
users registered by the system administrator or an
address from Group mail, “Entry Not Editable”
displays.
¾
To add. edit or delete another e-mail address,
repeat the procedure.
Edit Use to edit entries
contained in the Local
Address book.
Delete Use to delete entries from
the Local Address Book.
Send Use to send to E-mail
addresses stored in the
Local Address book.
¾ Load the originals and press the [E-mail] key.
¾ Press [Menu/Exit]. Select [E-mail Features] and
press [Enter].
¾ Select [Local Address Book] and press [Enter].
¾ Select [Send] and press [Enter].
¾ Type the first few letters of the E-mail address
required and press [Enter]. The closest matches
display. Select the required address using the
Navigation Keys and press [Enter].
¾ Select another address if required. [Press Enter].
¾ Enter the Sender’s name and select other
features as required.
¾ Press [Start] to activate the job.
Page 5-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
E-mail
Print Address
Book
z Use this feature
to print a list of
individual, group
or all E-mails
stored in the
Local Address
book.
Individual
Address
Use to print a list of
individual E-mail
addresses.
¾ Press [Menu/Exit].
¾ Using the Navigation Keys select [E-mail
Features] and press [Enter].
¾ Select [Print Address Book] and press [Enter].
¾ Select the required option and press [Enter].
The selected list prints.
Group
Address
Use to print a list of the Email Groups.
All Use to print both the
Individual and Group Email address lists.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-13
E-mail
Using the Global Address Book
The Global Address Book has to be set up to retrieve E-mail address from a LDAP. The Global
Address Book works in a similar way to the Local Address Book, except you cannot add, edit
or delete users.
¾ Load the originals and press the [E-mail] key.
¾ To access the Global Address Book press the [Address Book] key and select [Global].
¾ Begin to enter the E-mail address in the To: field.
¾ when a few characters have been entered, press [Enter]. The machine will search for E-
mail addresses on the LDAP server which match the characters entered.
If you have not entered enough characters, a message displays requesting more
characters.
A list of E-mail addresses which match the characters entered displays.
¾ Using the Navigation Keys, scroll through the list of addresses and find the correct
address. Then press [Enter].
¾ Use [Add] to enter another address if required, the maximum number of addresses you
can enter is 10.
¾ After entering all the addresses, select [Done] and press [Enter].
¾ Enter the Sender’s name and select other features as required.
¾ Press [Start] to activate the job.
1
2
3
4
5
Page 5-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
E-mail
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-1
6Fax
The Fax function is available as standard on the Xerox
WorkCentre M20i.
¾ Faxing Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
¾ Dialing Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
¾ Basic Fax Features . . . . . . . . . . . . . . . . . . . . . . . . 6-8
¾ Special Fax Features. . . . . . . . . . . . . . . . . . . . . . 6-10
¾ Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
¾ Fax Setup Options. . . . . . . . . . . . . . . . . . . . . . . . 6-19
Page 6-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Fax
Faxing Procedure
Load the Originals
Document Feeder:
L Up to 50 sheets of 80 g/m
2
(20lb bond) paper can be loaded. Weight ranges from 45 - 105 g/m2
(12.5 - 28lb). Sizes range from B5 to Legal (7” x 10” to 8.5” x 14” ). Refer to “Scanner and Copier
Specifications” on page 12-5 for full Document Feeder specifications.
1
Document
Guides
¾ Remove all staples and paper
clips prior to loading.
¾ Adjust the sliding document
guides to the size required.
¾ Insert the originals neatly into the
Document Feeder, face up.
The first page should be on top
with the headings towards the
back or left of the machine.
¾ Align the stack with the left and
rear edges of the tray. Adjust the
guides to just touch the edges of
the originals.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-3
Fax
Document Glass:
z Ensure no
documents are
loaded in the
Document
Feeder when
using the
Document Glass.
Leaving the
Document
Feeder open
while scanning
will affect the
image quality and
toner
consumption.
z On completion of
the job, ensure
the Document
Feeder is closed.
Select the Fax key
¾ Raise the Document Feeder and
position the original face down on
the Document Glass.
Align with the registration arrow in
the rear left corner.
¾ Lower the Document Feeder.
2
¾ Press the [Fax] key to activate
Fax mode.
The Fax key remains illuminated
when selected.
Fax Key
Page 6-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Fax
Select the Fax Features
z For more
information about
the available Fax
features, refer to
“Basic Fax
Features” on
page 6-8, and
“Special Fax
Features” on
page 6-10.
Enter the Fax Number
z There are several
methods
available for
entering the
remote fax
number, for more
information refer
to “Dialing
Methods” on
page 6-6.
3
¾ Press the Fax feature key
required on the Control Panel.
Basic features available for Fax
jobs are Lighten/Darken, 2 Sided,
Original Type, Color Original and
Resolution.
)
For information about all the
available Fax features, refer to
“Basic Fax Features” on page 68, and “Special Fax Features” on
page 6-10.
¾
Using the Navigation Keys, select
the setting required for the
feature and press [Enter].
Lighten/Darken
Original Type
2 Sided
Color
Original
Resolution
4
¾ Use the Numeric Keypad to enter
the telephone number of the
remote fax machine.
¾ If an incorrect number is entered,
use the Navigation Keys to select
the incorrect number and then
press the correct number.
Pressing the [Clear/Clear All] key
will delete the entire fax number
entered.
Numeric Keypad
Clear/Clear All
Loading...