Xerox C20 User Manual

The Xerox DocuPrint C20/NC20 C olor Ink Jet Printer

User Guide

Version 1.0

Notice

Safety

Information

Xerox Corporation Xerox Canada, Limited 701 South Aviation Blvd. 5650 Yonge Street El Segundo, CA North York, Ontario 90245 Canada USA M2M 4G7

Americas Customer Operations Xerox Limited 800 Long Ridge Road Parkway Stamford, CT Marlow 06904-1600 Buckinghamshire USA SL7 1YL

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

XEROX®, The Document Company®, the stylized X, DocuPrint, and C20 are trademarks of Xerox Corporation or its subsidiaries.

Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.

This printer contains an emulation of the Adobe PostScript Level II command language, recognizes PostScript Level II commands and processes these commands in a manner comparable to Version 2016 of the Abobe PostScript Level II language.

PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company. IBM is a trademark of International Business Machines Corporation. Microsoft, Microsoft Windows, Microsoft Word, MS, and MS-DOS are trademarks of Microsoft Corporation. Univers is a trademark of Linotype AG or its subsidiaries. WordPerfect is a trademark of Corel Corporation Corporation. Centronics is a trademark of Centronics Corporation. Macintosh and TrueType are trademarks of Apple Computer, Incorporated. OnPage is a trademark of COMPUTER:applications, Inc. All other product names are trademarks/tradenames of their respective owners.

PCL, PCL 5c, and PCL 6 are trademarks of Hewlett-Packard Company. This printer contains an emulation of the Hewlett-Packard PCL 5c and PCL 6 command languages, recognizes HP PCL 5e and PCL 6 commands, and processes these commands in a manner comparable with Hewlett-Packard LaserJet printer products.

PANTONE Colors generated by the DocuPrint C20/NC20 are four and/or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate color. PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees. PANTONE® and other Pantone, Inc. trademarks are the property of Pantone, Inc. © Pantone, Inc., 1995.

Specifications described in this publication are subject to change without notice. Use of some features may be limited by your hardware or software configuration. Contact your dealer, Xerox, or Xerox Limited for details.

• If your product is NOT marked with this symbol , it MUST be connected to an electrical outlet that is grounded properly.

• The power cord must be connected to an electrical outlet that is near the product and easily accessible.

• Refer service or repairs, other than those described in the operating instructions, to a professional service person.

• This product is designed, tested and approved to meet strict global safety standards with the use of specific Xerox components. The safety features of some parts may not always be obvious. Xerox is not responsible for the use of other replacement parts.

United Kingdom

Contents i

Safety Notes ................................................................. i

Electrical Safety .......................................................................ii

Maintenance Safety................................................................iv

Operational Safety ..................................................................v

Chapter 1

Getting to Know Your Printer

Introduction ......................... ............................................... 1-2

Printer Features ................................................................... 1-3

Print Speed ......................................................................1-3

Resolution........................................................................1-3

Resident Fonts.................................................................. 1-4

Connectivity..................................................................... 1-5

Color Matching Systems...................................................1-7

Printer Driver Software .....................................................1-8

Printer Components.............................................................1-9

External Components ....................................................... 1-9

Interface Connectors ......................................................1-10

Front Cover....................................................................1-12

Print Cartridge Components ...........................................1-13

............ ......................

DocuPrint C20/N C20 U ser G uide

1-1

DocuPrint Documentation .................................................1-14

Printed Documentation .................................................. 1-14

Electronic Documentation........................... ....... ...... ....... 1-15

Using the CDs................................................................1-16

Note, Caution and Warning Symbols..............................1-17

Chapter 2

Chapter 3

Loading Print Media

Introduction ........................................................................ 2-2

Selecting Paper....................................................................2-3

Paper Selection Guidelines................................................2-3

DocuPrint C20/NC20 Paper Recommendations.................2-4

Loading Paper.....................................................................2-5

Using the Standard Input Tray .........................................2-6

Using the Manual Feed Slot..............................................2-9

Using Tray 2 ..................................................................2-12

Tray Linking ......................................................................2-15

Printing Multiple Jobs ................................................. ....... 2-16

Changing the Paper Source ............................................2-16

Using Letterhead ...............................................................2-19

Printing

DocuPrint C20/NC20 Printer Drivers....................................3-2

Using the Control Panel.......................................................3-4

...................................................................

Driver Features................................................................. 3-3

Installing CentreWare DP and Printer Drivers .................... 3-3

...............................................

2-1

3-1

DocuPrint C20/N C20 U ser G uide

Control Panel Features...................................................... 3-5

The Control Panel Display ................................. ...... ....... .. 3-6

Using the Control Keys ..................................................... 3-8

DocuPrint C20/NC20 Menu Map ...................................3-11

Printing Menu Settings............ .......................................3-14

Changing Printer Settings...............................................3-16

Chapter 4

Maintaining the Printer

Replacing the Print Cartridges............................... ...... ....... .. 4-2

To Position the Print Cartridge Carrier............................... 4-3

To Replace the Print Cartridges.........................................4-4

To Install Print Cartridges.................................................4-6

To Align the Print Cartridges...........................................4-11

Cleaning Your Printer.........................................................4-15

Cleaning the Printheads .................................................4-15

Wiping the Printheads....................................................4-18

Cleaning the Cartridge Carrier........................................4-20

Storing Print Cartridges .....................................................4-22

............ ....................... ........

4-1

Chapter 5

Appendix A

Appendix B

Troubleshooting

Printer Problems..................................................................5-2

Printer Operation Problems...............................................5-2

Print Quality Problems......................................................5-7

Paper Jams........................................................................5-10

What Causes a Paper Jam?.............................................5-10

Clearing Paper Jams... ....... ...... ...... ....... ...... ....... ...... ....... 5-11

Possible Paper Jam Areas................................................5-12

To Clear a Jam in the Input Tray.....................................5-14

To Clear a Jam in the Manual Feed Slot..........................5-15

To Clear a Jam in the Output Bin....................................5-16

To Clear a Jam in Tray 2 ................................................ 5-17

Common Error Messages ...................................................5-18

To Cancel the Current Print Job ......................................5-24

To Reset the Printer and Cancel the Print Job ..................5-25

Printer Specifications Certifications

......................................................

............ .................. ............... ..

...........................................................

5-1

A-1 B-1

Electronic Emission Notices ................................... ...... ....... .. B-2

Without an External Ethernet Adapter Installed................. B-2

DocuPrint C20/N C20 U ser G uide

With an External Ethernet Adapter Installed...................... B-5

Appendix C

Printer Options

Installing Printer Options.....................................................C-3

Printer Memory ...................................................................C-4

Accessing the System Board from the Front.......................C-5

Installing Printer Memory .................................................C-6

Closing the System Board from the Front ..........................C-8

Flash Memory......................................................................C-9

Accessing the System Board from the Rear ........................C-9

Installing a Flash Memory SIMM ....................................C-11

Closing the System Board from the Rear..........................C-13

External Ethernet Adapter..................................................C-15

Installing the External Ethernet Adapter ..........................C-16

Tri-Port Interface Card.......................................................C-17

Installing the Tri-Port Interface Card ...............................C-17

Infrared Adapter ...............................................................C-18

Installing the Infrared Adapter........................................C-18

Using the Infrared Adapter .............................................C-19

Hard Disk..........................................................................C-20

Installing the Hard Disk..................................................C-20

............ .................. ............... ...........

C-1

DocuPrint C20/N C20 U ser G uide

Option Card Installation....................................................C-21

Accessing the System Board from the Right.....................C-21

Installing an Option Card...............................................C-22

Closing the System Board from the Right ........................C-24

Input Tray 2......................................................................C-25

Installing the Paper Tray ................................................C-25

Attaching the Paper Support...........................................C-27

Safety Notes

The Xerox DocuPrint C20/NC20 printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer.

Safety Notes ❖ i

Electrical Safety

• Use the power cord supplied with your DocuPrint C20/

NC20 printer.

• Do not use a ground adapter plug to connect the

printer to a power source receptacle that la cks a ground connection terminal.

• Plug the power cable directly into a properly grounded

electrical outlet. Do not use an extension cord. If you do not know whether an outlet is grounded, ask an electrician to check the outlet.

You may get a severe electrical shock if you do not connect the grounding conducto rs correctly.

• Do not place the printer where people may step on the

power cable.

ii ❖ DocuPrint C20/NC20 User Guide

• Do not place objects on the power cable.

Electrical Safety

• Do not override or disable electrical or mechanical

interlocks.

• Do no t ob struct the ventilation openings. These

openings are provided to prevent overheating of the printer.

Do not push objects into slots and openings on the printer. Making a contact with a voltage point or shorting out a part could result in fire or electrical shock.

• If you notice unusual noises or odors, switch off the

printer power immediately. Disconnect the power cable from the electrical outlet. Call an authorized Xerox service representative to correct the problem.

• If any of the following conditions occurs, switch off

the printer power immediately, disconnect the power cable, and call an authorized Xerox service representative.

— The power cable is damaged or frayed. — Liquid is spilled into the printer. — The printer is exposed to water. — Any part of the printer is damaged.

The power cord is attach ed to the printer as a plug-in device at the back of the printer. In the event it is necessary to remove all electrical power from the printer, disconnect the power cord from the power receptacle.

Safety Notes ❖ iii

Maintenance Safety

• Do not attempt any maintenance procedure that is not

specifically described in the documentation supplied with your printer.

• Do not use aerosol cleaners. The use of supplies that

are not approved may cause poor performance and could create a dangerous condition.

• Use the supplies and cleaning materials only as

directed in this manual. Keep all of these materials out of the reach of children.

• Do not remove the covers or guards that are fastened

with screws unless you are installing optional equipment. There are no parts that you can maintain or service behind these covers.

• Follow the maintenance procedures provided in

Chapter 4: Maintaining the Printer

iv ❖ DocuPrint C20/NC20 User Guide

Operational Safety

Your Xerox printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer.

• Use the material and supplies specifically designed for

your printer . The use of unsuitable materials m ay result in poor performance and possibly a hazardous situation.

• Follow all warnings and instructions marked on, or

supplied with, the printer.

• Place the printer in a dust free area where the

temperature range is 50° F to 90° F (10° C to 32° C) and the relative humidity is 15% to 85%.

• Choose a loc ation for the printer allowing sufficient

space around the printer for operation and maintenance. The minimum recommended room size is 353 cubic ft. (10 cubic meters) or approximately 8 ft. x 8 ft. x 8 ft. (242 cm x 242 cm x 242 cm).

• Place the printer in an area where there is adequate

space for ve ntilation an d s e rv i ci n g. T he recomme nd ed minimal spacing is 10 in. (25 cm) behind the printer, 10 in. (25 cm) on either side of the printer, and 24 in. (61 cm) in front of the printer.

Safety Not es ❖ v

Operational Safety

• Do not place the printe r near a heat so urce.

• Do not place the printe r in direct sunlight.

• Do no t place the printer in line with the cold air flow

from an air conditioning system.

• Place the printer on a level, solid surface with adequate

strength for the weight of the machine.

• Exercise care in moving or relocating the printer.

• Follow the recommended procedure when moving the

printer from one location to another.

• Do not put containers of coffee or other liquids onto

the printer.

• Do not block or cover the slots and openings on the

printer. Without adequate ventilation, the printer may overheat.

Be careful when working in areas identified with a warning symbol. These areas may be very hot and could cause personal injury.

vi ❖ DocuPrint C20/NC20 User Guide

Operational Safety

• Frequent operation of the on/off switch is not

recommended.

• Keep hands, hair, and neckties away from the exit feed

rollers.

• Do not remove a media tray while printing from a

single tray configuration.

• Do not open the Top Cover while printing.

• Do not switch off the printer power while printing.

• Do not move the printer while printing.

Safety Notes ❖ vii

viii ❖ DocuPrint C20/NC20 User Guide

Getting to Know Your Printer Chapter1

Introduction ...................................................................... 1-2

Printer Features ................................................................. 1-3

Print Speed .................................................................... 1-3

Resolution ...................................................................... 1-3

Resident Fonts ................................................................ 1-4

Connectivity .............. ..................................................... 1-5

Color Matching Systems ................................................. 1-7

Printer Driver Software ................................................... 1-8

Printer Components ........................................................... 1-9

External Components ..................................................... 1-9

Interface Connectors .................................................... 1-10

Front Cover .................................................................. 1-12

Print Cartridge Components ......................................... 1-13

DocuPrint Documentation ............................................... 1-14

Printed Documentation ................................................ 1-14

Electronic Documentation .......................... ....... ...... ...... 1-15

Using the CDs .............................................................. 1-16

Note, Caution and Warning Symbols ............................ 1-17

Chapter 1: Getting to Know Your Printer ❖ 1-1

Introduction

In this chapter, y ou will become familiar with the features of your printer and learn where to locate specific printer components.

Before you use your printer, make sure that you perform all of the steps described in the that came with your printer. Also make sure that you connect the necessary print cables.

The Xerox DocuPrint C20/NC20 color ink jet printer provides high quality printing in both color and black and white on a variety of paper types. Recognizing that you may have special needs, Xerox offers several optional equipment items to better meet your requirements. They are explained in detail in

Xerox, or your Xerox authorized reseller, may have provided some or all of these options. First verify your exact equipment options before proceeding further. If you see features described in this section that are not available with the equipment you have, you can easily add them yourself. For more information, refer to the separate

Supplies/Options Guide

provided with your printer.

Quick Installation Guide

Appendix C: Printer Options

1-2 ❖ DocuPrint C20/NC20 User Guide

Printer Features

Printer Fea tures

Your DocuPrint C20/NC20 has many special features that allow you to achieve the color printing results you need for your specific print requirements. Features vary slightly according to the options you are using and the memory installed in your printer. This section will help you become familiar with your printer's features and capabilities.

Print Speed

Resolution

Print speeds for printing on standard (Letter/A4) media are as follows:

• Up to 4 pages per minute for full-color prints

• Up to 8 pages per mi nute for black and white prints.

The resolution of your printed image is determined by the number of printed dots per inch (dpi). The DocuPrint C20/NC20 provides the following resolutions:

• Color

—600 DPI (Standard) — 1200 Image Quality

•Black

—600 DPI (Standard) — 1200 Image Quality.

Chapter 1: Getting to Know Your Printer ❖ 1-3

Printer Features

Resident Fonts

The following fonts are included with your printer:

• 75 resident -scalable fonts:

— PostScript Level 2 emulation: 39 co mpatible plus 36

additional

— PCL emulation: 45 LaserJet compatible plus 30

additional in P CL 5.

•2 PCL bitmap fonts

— LinePrinter 16 — POSTNET Barcode

• 78 symbol sets in PCL emulation to support multiple

applications and languages.

1-4 ❖ DocuPrint C20/NC20 User Guide

Printer Fea tures

Connectivity

The DocuPrint C20/NC20 comes standard with a high speed Standard-Centronics IEEE 1284 B compliant Bi-Directional parallel port. You can customize your printer connectivity according to your needs.

The DocuPrint C20/NC20 supports the Windows 95 and Windows 98 Plug & Play standards.

Optional interfaces include:

• An External Ethernet Adapter that lets you connect

your printer to a local area network (LAN).

• A Tri-Port interface option card that lets you connect

your printer to: — A serial interface (RS-232C or RS-422A) — An infrared adapte r — A LocalTa lk network.

Only one option card can be inst alled in your pr inter at a tim e.

Chapter 1: Getting to Know Your Printer ❖ 1-5

Printer Features

The following printing protocols are enabled with the External Ethernet Adapter or Tri-Port Interface Option:

• NetWare 2.x, 3.x, 3.1x and 4.1x with complete NDS

native support (IPX/SPX)

• AppleTalk (EtherTalk)

• SunOS, Solaris (TCP/IP)

• WFWG (DLC/LLC)

• Windows NTAS (DLC/LLC)

• Windows 95 and Windows 98 (IPX/SPX)-Peer to Peer

• IBM LAN Server (DLC/LLC)

•LocalTalk. Auto-protocol sensing switches port to correct protocol

1-6 ❖ DocuPrint C20/NC20 User Guide

Printer Fea tures

Color Matching

Systems

The following color matching systems will be available for the DocuPrint C20/NC20:

• ICM Windows 95, 98 and NT 5.0

• Apple ColorSync

• PANTONE Color Profiles.

For more detailed information on printer specifications and connectivity, consult the DocuPrint CD.

System Administrator Guide

on the

Chapter 1: Getting to Know Your Printer ❖ 1-7

Printer Features

Printer Driver

Software

The printer driver is a piece of software that is loaded on your workstation. Use of the proper printer driver for your operating system and printer model is essential for obtaining the best in color printing. It is important for two reasons:

1. Printer drivers provide access to features unique to your printer. Although there are many print options and features that are a part of the software applications you use, your pri nter also co ntains many distinctive feature s of its own.

2. To print effectively, it is necessary for you to install the correct printer driver. You can use either the PostScript emulation printer driver or the PCL 5c emulation printer driver (with the exception of the Dutch and Russian product which uses system drivers). The PostScript printer driver allows access to more of the exclusive and powerful Xerox printing features. For more information about available drivers and operating systems supported by your DocuPrint C20/NC20, see the DocuPrint CD.

System Administrator Guide

on the

1-8 ❖ DocuPrint C20/NC20 User Guide

Printer Components

Printer Com ponents

External Components

Front View

Front Cover

Input Tray/Output Bin Unit

Control Panel

Manual Feed Slot

Front Cover Release

Optional Tray 2

Use Figures 1.1 and 1 .2 to identify the main exterior components of your DocuPrint C20/NC20.

Figure 1.1 Printer Components, Front View

Figure 1.2 Printer Components, Rear View

Rear View

Optional Tri-Port Interface

Standard Parallel Interface

Connection System Board Access Cover

Power Cord Receptacle

Rear Cover

Chapter 1: Getting to Know Your Printer ❖ 1-9

Printer Components

Interface Connectors

Your printer interface connectors are located on the back of the printer as shown in Figure 1.3 on page 1-11. Your printer comes equipped with a high speed Standard-Centronics IEEE 1284 B compliant Bi-Directional parallel connector. The following optional interfaces are available:

• A Tri-Port Interface Card to provide support for —LocalTalk — Serial RS-232C/RS422A — High speed infrared local connection.

• An infrared adapter for use with the Tri-Port Interface to receive infrared beams f r om an IrDa-compatible workstation.

• An External Ethernet Adapter —10BaseT.

1-10 ❖ DocuPrint C20/NC20 User Guide

Standard Parallel Port

Optional Tri-Port Interface

Optional External Ethernet

Adapter not shown (see

Appendix C: Printer Options

Printer Com ponents

Figure 1.3 Connection Interface Area

)

The Tri-Port Interface Card and the Hard Disk Option utilize the same internal connection within the printer. Only one of these can be installed at a time.

Chapter 1: Getting to Know Your Printer ❖ 1-11

Printer Components

Front Cover

The DocuPrint C20/NC20 has a front cover, which is identified in Figure 1.1 on page 1-9. Use the following instructions to open the front cover to gain access to the print cartridges and to install and remove the input tray and output bin unit.

Locate the finger grip on either the right or left end of the

front cover.

Gently pull up on the finger grip to lift the front cover.

1-12 ❖ DocuPrint C20/NC20 User Guide

Printer Com ponents

Print Cartridge

Components

Cartridge Carrier Track

Print Cartridge Carrier

Black or Photo Cartridge

Color Cartridge

Figure 1.4 shows the DocuPrint C20/NC20's print cartridge components. The print cartridges are the consumables (replenishable substances used by the printer). See the separate these items.

Figure 1.4 Print cartridge components

Supplies/Options Guide

to order

Instructions on how to replace consumables and maintenance items are packaged with each replacement item.

Chapter 1: Getting to Know Your Printer ❖ 1-13

DocuPrint Documentation

Your DocuPrint C20/NC20 is packaged with documentation in both printed form and on CD-ROM. There are two CDs:

DocuPrint CD

• printer drivers.

Printer Management Software CD

• Xerox-provided client software and the documentation for it. This CD is for use with the DocuPrint NC20 or the External Ethernet Adapter.

This section serves as a roadmap for the printed and CD documentation.

, which contains documentation and

, which contains

Printed

Documentation

Your DocuPrint C20/NC20 was packaged with the following pieces of printed documentation:

Quick Installation Guide

• get your printer up and running.

User Guide

• basic information needed to use your printer. (More detailed user information is contained in the

Administrator Guide

Quick Network Installation Guide

• shows you how to connect your DocuPrint NC20 printer to a network in your specific environment. (More detailed Network/Environment information is contained in the DocuPrint CD.)

(this book), which provides you wi th the

on your DocuPrint CD.)

Technical Information Guide

, which shows you how to

System

, which briefly

on your

1-14 ❖ DocuPrint C20/NC20 User Guide

DocuPrint Documentation

Electronic

Documentation

Your DocuPrint C20/NC20 CD-ROM contains the following pieces of information:

User Guide

• book.

Quick Network Installation Guide,

• information on how to set up your printer.

System Administrator Guide,

• considerable amount of more detailed user information.

Technical Information Guide,

• generic information about network connectivity for Xerox printers. (This is published only in the English language.)

DocuPrint C20/NC20 printer drivers are also contained on the DocuPrint CD. The majority of driver documentation is provided via the Help files included with the drivers.

Since both the DocuPrint CD and the Printer Management Software CD contain so much important information, please ensure that you save them and keep them in a safe place.

, which is the electronic version of this

which contains

which contains a

which contains

Chapter 1: Getting to Know Your Printer ❖ 1-15

DocuPrint Documentation

Using the CDs

The documentation on the DocuPrint CD is provided as PDF files. These can be viewed with the Adobe Acrobat Reader (provided on the CD if you do not already have one installed).

These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information, as well as from page to page where information is cross-referenced. Simply move the cursor over a hypertext link and it changes to a pointing finger. Then click on the link to jump to the link’s destination.

The PDF files also enable you to print the specific pages you need, rather than printing an entire chapter or manual.

Both the DocuPrint CD and the Printer Management Software CD are provided with installation booklets in their respective jewel cases. You can also refer to the ReadMe files on the CDs for more information.

1-16 ❖ DocuPrint C20/NC20 User Guide

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