Xerox C20 User Manual

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The Xerox DocuPrint C20/NC20 C olor Ink Jet Printer

User Guide

Version 1.0

Notice

Safety

Information

Xerox Corporation Xerox Canada, Limited 701 South Aviation Blvd. 5650 Yonge Street El Segundo, CA North York, Ontario 90245 Canada USA M2M 4G7

Americas Customer Operations Xerox Limited 800 Long Ridge Road Parkway Stamford, CT Marlow 06904-1600 Buckinghamshire USA SL7 1YL

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

XEROX®, The Document Company®, the stylized X, DocuPrint, and C20 are trademarks of Xerox Corporation or its subsidiaries.

Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.

This printer contains an emulation of the Adobe PostScript Level II command language, recognizes PostScript Level II commands and processes these commands in a manner comparable to Version 2016 of the Abobe PostScript Level II language.

PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company. IBM is a trademark of International Business Machines Corporation. Microsoft, Microsoft Windows, Microsoft Word, MS, and MS-DOS are trademarks of Microsoft Corporation. Univers is a trademark of Linotype AG or its subsidiaries. WordPerfect is a trademark of Corel Corporation Corporation. Centronics is a trademark of Centronics Corporation. Macintosh and TrueType are trademarks of Apple Computer, Incorporated. OnPage is a trademark of COMPUTER:applications, Inc. All other product names are trademarks/tradenames of their respective owners.

PCL, PCL 5c, and PCL 6 are trademarks of Hewlett-Packard Company. This printer contains an emulation of the Hewlett-Packard PCL 5c and PCL 6 command languages, recognizes HP PCL 5e and PCL 6 commands, and processes these commands in a manner comparable with Hewlett-Packard LaserJet printer products.

PANTONE Colors generated by the DocuPrint C20/NC20 are four and/or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate color. PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees. PANTONE® and other Pantone, Inc. trademarks are the property of Pantone, Inc. © Pantone, Inc., 1995.

Specifications described in this publication are subject to change without notice. Use of some features may be limited by your hardware or software configuration. Contact your dealer, Xerox, or Xerox Limited for details.

• If your product is NOT marked with this symbol , it MUST be connected to an electrical outlet that is grounded properly.

• The power cord must be connected to an electrical outlet that is near the product and easily accessible.

• Refer service or repairs, other than those described in the operating instructions, to a professional service person.

• This product is designed, tested and approved to meet strict global safety standards with the use of specific Xerox components. The safety features of some parts may not always be obvious. Xerox is not responsible for the use of other replacement parts.

United Kingdom

Contents i

Safety Notes ................................................................. i

Electrical Safety .......................................................................ii

Maintenance Safety................................................................iv

Operational Safety ..................................................................v

Chapter 1

Getting to Know Your Printer

Introduction ......................... ............................................... 1-2

Printer Features ................................................................... 1-3

Print Speed ......................................................................1-3

Resolution........................................................................1-3

Resident Fonts.................................................................. 1-4

Connectivity..................................................................... 1-5

Color Matching Systems...................................................1-7

Printer Driver Software .....................................................1-8

Printer Components.............................................................1-9

External Components ....................................................... 1-9

Interface Connectors ......................................................1-10

Front Cover....................................................................1-12

Print Cartridge Components ...........................................1-13

............ ......................

DocuPrint C20/N C20 U ser G uide

1-1

DocuPrint Documentation .................................................1-14

Printed Documentation .................................................. 1-14

Electronic Documentation........................... ....... ...... ....... 1-15

Using the CDs................................................................1-16

Note, Caution and Warning Symbols..............................1-17

Chapter 2

Chapter 3

Loading Print Media

Introduction ........................................................................ 2-2

Selecting Paper....................................................................2-3

Paper Selection Guidelines................................................2-3

DocuPrint C20/NC20 Paper Recommendations.................2-4

Loading Paper.....................................................................2-5

Using the Standard Input Tray .........................................2-6

Using the Manual Feed Slot..............................................2-9

Using Tray 2 ..................................................................2-12

Tray Linking ......................................................................2-15

Printing Multiple Jobs ................................................. ....... 2-16

Changing the Paper Source ............................................2-16

Using Letterhead ...............................................................2-19

Printing

DocuPrint C20/NC20 Printer Drivers....................................3-2

Using the Control Panel.......................................................3-4

...................................................................

Driver Features................................................................. 3-3

Installing CentreWare DP and Printer Drivers .................... 3-3

...............................................

2-1

3-1

DocuPrint C20/N C20 U ser G uide

Control Panel Features...................................................... 3-5

The Control Panel Display ................................. ...... ....... .. 3-6

Using the Control Keys ..................................................... 3-8

DocuPrint C20/NC20 Menu Map ...................................3-11

Printing Menu Settings............ .......................................3-14

Changing Printer Settings...............................................3-16

Chapter 4

Maintaining the Printer

Replacing the Print Cartridges............................... ...... ....... .. 4-2

To Position the Print Cartridge Carrier............................... 4-3

To Replace the Print Cartridges.........................................4-4

To Install Print Cartridges.................................................4-6

To Align the Print Cartridges...........................................4-11

Cleaning Your Printer.........................................................4-15

Cleaning the Printheads .................................................4-15

Wiping the Printheads....................................................4-18

Cleaning the Cartridge Carrier........................................4-20

Storing Print Cartridges .....................................................4-22

............ ....................... ........

4-1

Chapter 5

Appendix A

Appendix B

Troubleshooting

Printer Problems..................................................................5-2

Printer Operation Problems...............................................5-2

Print Quality Problems......................................................5-7

Paper Jams........................................................................5-10

What Causes a Paper Jam?.............................................5-10

Clearing Paper Jams... ....... ...... ...... ....... ...... ....... ...... ....... 5-11

Possible Paper Jam Areas................................................5-12

To Clear a Jam in the Input Tray.....................................5-14

To Clear a Jam in the Manual Feed Slot..........................5-15

To Clear a Jam in the Output Bin....................................5-16

To Clear a Jam in Tray 2 ................................................ 5-17

Common Error Messages ...................................................5-18

To Cancel the Current Print Job ......................................5-24

To Reset the Printer and Cancel the Print Job ..................5-25

Printer Specifications Certifications

......................................................

............ .................. ............... ..

...........................................................

5-1

A-1 B-1

Electronic Emission Notices ................................... ...... ....... .. B-2

Without an External Ethernet Adapter Installed................. B-2

DocuPrint C20/N C20 U ser G uide

With an External Ethernet Adapter Installed...................... B-5

Appendix C

Printer Options

Installing Printer Options.....................................................C-3

Printer Memory ...................................................................C-4

Accessing the System Board from the Front.......................C-5

Installing Printer Memory .................................................C-6

Closing the System Board from the Front ..........................C-8

Flash Memory......................................................................C-9

Accessing the System Board from the Rear ........................C-9

Installing a Flash Memory SIMM ....................................C-11

Closing the System Board from the Rear..........................C-13

External Ethernet Adapter..................................................C-15

Installing the External Ethernet Adapter ..........................C-16

Tri-Port Interface Card.......................................................C-17

Installing the Tri-Port Interface Card ...............................C-17

Infrared Adapter ...............................................................C-18

Installing the Infrared Adapter........................................C-18

Using the Infrared Adapter .............................................C-19

Hard Disk..........................................................................C-20

Installing the Hard Disk..................................................C-20

............ .................. ............... ...........

C-1

DocuPrint C20/N C20 U ser G uide

Option Card Installation....................................................C-21

Accessing the System Board from the Right.....................C-21

Installing an Option Card...............................................C-22

Closing the System Board from the Right ........................C-24

Input Tray 2......................................................................C-25

Installing the Paper Tray ................................................C-25

Attaching the Paper Support...........................................C-27

Safety Notes

The Xerox DocuPrint C20/NC20 printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer.

Safety Notes ❖ i

Electrical Safety

• Use the power cord supplied with your DocuPrint C20/

NC20 printer.

• Do not use a ground adapter plug to connect the

printer to a power source receptacle that la cks a ground connection terminal.

• Plug the power cable directly into a properly grounded

electrical outlet. Do not use an extension cord. If you do not know whether an outlet is grounded, ask an electrician to check the outlet.

You may get a severe electrical shock if you do not connect the grounding conducto rs correctly.

• Do not place the printer where people may step on the

power cable.

ii ❖ DocuPrint C20/NC20 User Guide

• Do not place objects on the power cable.

Electrical Safety

• Do not override or disable electrical or mechanical

interlocks.

• Do no t ob struct the ventilation openings. These

openings are provided to prevent overheating of the printer.

Do not push objects into slots and openings on the printer. Making a contact with a voltage point or shorting out a part could result in fire or electrical shock.

• If you notice unusual noises or odors, switch off the

printer power immediately. Disconnect the power cable from the electrical outlet. Call an authorized Xerox service representative to correct the problem.

• If any of the following conditions occurs, switch off

the printer power immediately, disconnect the power cable, and call an authorized Xerox service representative.

— The power cable is damaged or frayed. — Liquid is spilled into the printer. — The printer is exposed to water. — Any part of the printer is damaged.

The power cord is attach ed to the printer as a plug-in device at the back of the printer. In the event it is necessary to remove all electrical power from the printer, disconnect the power cord from the power receptacle.

Safety Notes ❖ iii

Maintenance Safety

• Do not attempt any maintenance procedure that is not

specifically described in the documentation supplied with your printer.

• Do not use aerosol cleaners. The use of supplies that

are not approved may cause poor performance and could create a dangerous condition.

• Use the supplies and cleaning materials only as

directed in this manual. Keep all of these materials out of the reach of children.

• Do not remove the covers or guards that are fastened

with screws unless you are installing optional equipment. There are no parts that you can maintain or service behind these covers.

• Follow the maintenance procedures provided in

Chapter 4: Maintaining the Printer

iv ❖ DocuPrint C20/NC20 User Guide

Operational Safety

Your Xerox printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer.

• Use the material and supplies specifically designed for

your printer . The use of unsuitable materials m ay result in poor performance and possibly a hazardous situation.

• Follow all warnings and instructions marked on, or

supplied with, the printer.

• Place the printer in a dust free area where the

temperature range is 50° F to 90° F (10° C to 32° C) and the relative humidity is 15% to 85%.

• Choose a loc ation for the printer allowing sufficient

space around the printer for operation and maintenance. The minimum recommended room size is 353 cubic ft. (10 cubic meters) or approximately 8 ft. x 8 ft. x 8 ft. (242 cm x 242 cm x 242 cm).

• Place the printer in an area where there is adequate

space for ve ntilation an d s e rv i ci n g. T he recomme nd ed minimal spacing is 10 in. (25 cm) behind the printer, 10 in. (25 cm) on either side of the printer, and 24 in. (61 cm) in front of the printer.

Safety Not es ❖ v

Operational Safety

• Do not place the printe r near a heat so urce.

• Do not place the printe r in direct sunlight.

• Do no t place the printer in line with the cold air flow

from an air conditioning system.

• Place the printer on a level, solid surface with adequate

strength for the weight of the machine.

• Exercise care in moving or relocating the printer.

• Follow the recommended procedure when moving the

printer from one location to another.

• Do not put containers of coffee or other liquids onto

the printer.

• Do not block or cover the slots and openings on the

printer. Without adequate ventilation, the printer may overheat.

Be careful when working in areas identified with a warning symbol. These areas may be very hot and could cause personal injury.

vi ❖ DocuPrint C20/NC20 User Guide

Operational Safety

• Frequent operation of the on/off switch is not

recommended.

• Keep hands, hair, and neckties away from the exit feed

rollers.

• Do not remove a media tray while printing from a

single tray configuration.

• Do not open the Top Cover while printing.

• Do not switch off the printer power while printing.

• Do not move the printer while printing.

Safety Notes ❖ vii

viii ❖ DocuPrint C20/NC20 User Guide

Getting to Know Your Printer Chapter1

Introduction ...................................................................... 1-2

Printer Features ................................................................. 1-3

Print Speed .................................................................... 1-3

Resolution ...................................................................... 1-3

Resident Fonts ................................................................ 1-4

Connectivity .............. ..................................................... 1-5

Color Matching Systems ................................................. 1-7

Printer Driver Software ................................................... 1-8

Printer Components ........................................................... 1-9

External Components ..................................................... 1-9

Interface Connectors .................................................... 1-10

Front Cover .................................................................. 1-12

Print Cartridge Components ......................................... 1-13

DocuPrint Documentation ............................................... 1-14

Printed Documentation ................................................ 1-14

Electronic Documentation .......................... ....... ...... ...... 1-15

Using the CDs .............................................................. 1-16

Note, Caution and Warning Symbols ............................ 1-17

Chapter 1: Getting to Know Your Printer ❖ 1-1

Introduction

In this chapter, y ou will become familiar with the features of your printer and learn where to locate specific printer components.

Before you use your printer, make sure that you perform all of the steps described in the that came with your printer. Also make sure that you connect the necessary print cables.

The Xerox DocuPrint C20/NC20 color ink jet printer provides high quality printing in both color and black and white on a variety of paper types. Recognizing that you may have special needs, Xerox offers several optional equipment items to better meet your requirements. They are explained in detail in

Xerox, or your Xerox authorized reseller, may have provided some or all of these options. First verify your exact equipment options before proceeding further. If you see features described in this section that are not available with the equipment you have, you can easily add them yourself. For more information, refer to the separate

Supplies/Options Guide

provided with your printer.

Quick Installation Guide

Appendix C: Printer Options

1-2 ❖ DocuPrint C20/NC20 User Guide

Printer Features

Printer Fea tures

Your DocuPrint C20/NC20 has many special features that allow you to achieve the color printing results you need for your specific print requirements. Features vary slightly according to the options you are using and the memory installed in your printer. This section will help you become familiar with your printer's features and capabilities.

Print Speed

Resolution

Print speeds for printing on standard (Letter/A4) media are as follows:

• Up to 4 pages per minute for full-color prints

• Up to 8 pages per mi nute for black and white prints.

The resolution of your printed image is determined by the number of printed dots per inch (dpi). The DocuPrint C20/NC20 provides the following resolutions:

• Color

—600 DPI (Standard) — 1200 Image Quality

•Black

—600 DPI (Standard) — 1200 Image Quality.

Chapter 1: Getting to Know Your Printer ❖ 1-3

Printer Features

Resident Fonts

The following fonts are included with your printer:

• 75 resident -scalable fonts:

— PostScript Level 2 emulation: 39 co mpatible plus 36

additional

— PCL emulation: 45 LaserJet compatible plus 30

additional in P CL 5.

•2 PCL bitmap fonts

— LinePrinter 16 — POSTNET Barcode

• 78 symbol sets in PCL emulation to support multiple

applications and languages.

1-4 ❖ DocuPrint C20/NC20 User Guide

Printer Fea tures

Connectivity

The DocuPrint C20/NC20 comes standard with a high speed Standard-Centronics IEEE 1284 B compliant Bi-Directional parallel port. You can customize your printer connectivity according to your needs.

The DocuPrint C20/NC20 supports the Windows 95 and Windows 98 Plug & Play standards.

Optional interfaces include:

• An External Ethernet Adapter that lets you connect

your printer to a local area network (LAN).

• A Tri-Port interface option card that lets you connect

your printer to: — A serial interface (RS-232C or RS-422A) — An infrared adapte r — A LocalTa lk network.

Only one option card can be inst alled in your pr inter at a tim e.

Chapter 1: Getting to Know Your Printer ❖ 1-5

Printer Features

The following printing protocols are enabled with the External Ethernet Adapter or Tri-Port Interface Option:

• NetWare 2.x, 3.x, 3.1x and 4.1x with complete NDS

native support (IPX/SPX)

• AppleTalk (EtherTalk)

• SunOS, Solaris (TCP/IP)

• WFWG (DLC/LLC)

• Windows NTAS (DLC/LLC)

• Windows 95 and Windows 98 (IPX/SPX)-Peer to Peer

• IBM LAN Server (DLC/LLC)

•LocalTalk. Auto-protocol sensing switches port to correct protocol

1-6 ❖ DocuPrint C20/NC20 User Guide

Printer Fea tures

Color Matching

Systems

The following color matching systems will be available for the DocuPrint C20/NC20:

• ICM Windows 95, 98 and NT 5.0

• Apple ColorSync

• PANTONE Color Profiles.

For more detailed information on printer specifications and connectivity, consult the DocuPrint CD.

System Administrator Guide

on the

Chapter 1: Getting to Know Your Printer ❖ 1-7

Printer Features

Printer Driver

Software

The printer driver is a piece of software that is loaded on your workstation. Use of the proper printer driver for your operating system and printer model is essential for obtaining the best in color printing. It is important for two reasons:

1. Printer drivers provide access to features unique to your printer. Although there are many print options and features that are a part of the software applications you use, your pri nter also co ntains many distinctive feature s of its own.

2. To print effectively, it is necessary for you to install the correct printer driver. You can use either the PostScript emulation printer driver or the PCL 5c emulation printer driver (with the exception of the Dutch and Russian product which uses system drivers). The PostScript printer driver allows access to more of the exclusive and powerful Xerox printing features. For more information about available drivers and operating systems supported by your DocuPrint C20/NC20, see the DocuPrint CD.

System Administrator Guide

on the

1-8 ❖ DocuPrint C20/NC20 User Guide

Printer Components

Printer Com ponents

External Components

Front View

Front Cover

Input Tray/Output Bin Unit

Control Panel

Manual Feed Slot

Front Cover Release

Optional Tray 2

Use Figures 1.1 and 1 .2 to identify the main exterior components of your DocuPrint C20/NC20.

Figure 1.1 Printer Components, Front View

Figure 1.2 Printer Components, Rear View

Rear View

Optional Tri-Port Interface

Standard Parallel Interface

Connection System Board Access Cover

Power Cord Receptacle

Rear Cover

Chapter 1: Getting to Know Your Printer ❖ 1-9

Printer Components

Interface Connectors

Your printer interface connectors are located on the back of the printer as shown in Figure 1.3 on page 1-11. Your printer comes equipped with a high speed Standard-Centronics IEEE 1284 B compliant Bi-Directional parallel connector. The following optional interfaces are available:

• A Tri-Port Interface Card to provide support for —LocalTalk — Serial RS-232C/RS422A — High speed infrared local connection.

• An infrared adapter for use with the Tri-Port Interface to receive infrared beams f r om an IrDa-compatible workstation.

• An External Ethernet Adapter —10BaseT.

1-10 ❖ DocuPrint C20/NC20 User Guide

Standard Parallel Port

Optional Tri-Port Interface

Optional External Ethernet

Adapter not shown (see

Appendix C: Printer Options

Printer Com ponents

Figure 1.3 Connection Interface Area

)

The Tri-Port Interface Card and the Hard Disk Option utilize the same internal connection within the printer. Only one of these can be installed at a time.

Chapter 1: Getting to Know Your Printer ❖ 1-11

Printer Components

Front Cover

The DocuPrint C20/NC20 has a front cover, which is identified in Figure 1.1 on page 1-9. Use the following instructions to open the front cover to gain access to the print cartridges and to install and remove the input tray and output bin unit.

Locate the finger grip on either the right or left end of the

front cover.

Gently pull up on the finger grip to lift the front cover.

1-12 ❖ DocuPrint C20/NC20 User Guide

Printer Com ponents

Print Cartridge

Components

Cartridge Carrier Track

Print Cartridge Carrier

Black or Photo Cartridge

Color Cartridge

Figure 1.4 shows the DocuPrint C20/NC20's print cartridge components. The print cartridges are the consumables (replenishable substances used by the printer). See the separate these items.

Figure 1.4 Print cartridge components

Supplies/Options Guide

to order

Instructions on how to replace consumables and maintenance items are packaged with each replacement item.

Chapter 1: Getting to Know Your Printer ❖ 1-13

DocuPrint Documentation

Your DocuPrint C20/NC20 is packaged with documentation in both printed form and on CD-ROM. There are two CDs:

DocuPrint CD

• printer drivers.

Printer Management Software CD

• Xerox-provided client software and the documentation for it. This CD is for use with the DocuPrint NC20 or the External Ethernet Adapter.

This section serves as a roadmap for the printed and CD documentation.

, which contains documentation and

, which contains

Printed

Documentation

Your DocuPrint C20/NC20 was packaged with the following pieces of printed documentation:

Quick Installation Guide

• get your printer up and running.

User Guide

• basic information needed to use your printer. (More detailed user information is contained in the

Administrator Guide

Quick Network Installation Guide

• shows you how to connect your DocuPrint NC20 printer to a network in your specific environment. (More detailed Network/Environment information is contained in the DocuPrint CD.)

(this book), which provides you wi th the

on your DocuPrint CD.)

Technical Information Guide

, which shows you how to

System

, which briefly

on your

1-14 ❖ DocuPrint C20/NC20 User Guide

DocuPrint Documentation

Electronic

Documentation

Your DocuPrint C20/NC20 CD-ROM contains the following pieces of information:

User Guide

• book.

Quick Network Installation Guide,

• information on how to set up your printer.

System Administrator Guide,

• considerable amount of more detailed user information.

Technical Information Guide,

• generic information about network connectivity for Xerox printers. (This is published only in the English language.)

DocuPrint C20/NC20 printer drivers are also contained on the DocuPrint CD. The majority of driver documentation is provided via the Help files included with the drivers.

Since both the DocuPrint CD and the Printer Management Software CD contain so much important information, please ensure that you save them and keep them in a safe place.

, which is the electronic version of this

which contains

which contains a

which contains

Chapter 1: Getting to Know Your Printer ❖ 1-15

DocuPrint Documentation

Using the CDs

The documentation on the DocuPrint CD is provided as PDF files. These can be viewed with the Adobe Acrobat Reader (provided on the CD if you do not already have one installed).

These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information, as well as from page to page where information is cross-referenced. Simply move the cursor over a hypertext link and it changes to a pointing finger. Then click on the link to jump to the link’s destination.

The PDF files also enable you to print the specific pages you need, rather than printing an entire chapter or manual.

Both the DocuPrint CD and the Printer Management Software CD are provided with installation booklets in their respective jewel cases. You can also refer to the ReadMe files on the CDs for more information.

1-16 ❖ DocuPrint C20/NC20 User Guide

DocuPrint Documentation

Note, Caution and

Wa rning Symbo ls

Throughout this User Guide and the other DocuPrint guides, several symbols are used to emphasize useful, important and critical information. They are as follows:

This symbol indicates particularly useful or helpful information about your printer.

This symbol indicates a cau ti on ag ainst pe rforming any action that may damag e your pri nter or degrade performance.

This symbol indicates a warning against performing any action that may lead to physical injury.

Chapter 1: Getting to Know Your Printer ❖ 1-17

1-18 ❖ DocuPrint C20/NC20 User Guide

Loading Print Media Chapter 2

Introduction ...................................................................... 2-2

Selecting Paper .................................................................. 2-3

Paper Selection Guidelines .............................................. 2-3

DocuPrint C20/NC20 Paper Recommendations ............... 2-4

Loading Paper ................................................................... 2-5

Using the Standard Input Tray ....................................... 2-6

Using the Manual Feed Slot ............................................ 2-9

Using Tray 2 ................................................................ 2-12

Tray Linking .................................................................... 2-15

Printing Multiple Jobs ...................................................... 2-16

Changing the Paper Source .......................................... 2-16

Using Letterhead ............................................................. 2-19

Chapter 2: Loading Print Media ❖ 2- 1

Introduction

This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate

Options Guide

of paper you can use with the DocuPrint C20/NC20. Your printer has two standard paper sources, the input

tray and the manual feed slot. An optional second input tray is also available for your printer. See the separate

Supplies/Options Guide

Load the paper you use for the majority of your print jobs in the standard input tray. Reserve the manual feed slot for the occasional envelope, transparency, label, or odd-size sheet of paper you feed through the printer. The optional Tray 2 provides added paper capacity and the ability to have different types of paper loaded in your printer.

to help you understand the different types

for more information.

Supplies/

2-2 ❖ DocuPrint C20/NC20 User Guide

Selecting Paper

The print quality and feeding reliability you get with your printer can vary depending on the paper source you use and the type and size of the print material. Using sizes other than those listed in the separate

Guide

, or using paper not recommended for your printer

can result in paper jams and print quality problems.

Supplies/Options

Paper Selection

Guidelines

When choosing paper for your printer, consider the weight, fiber content, and color of the paper. Check with the manufacturer or vendor to determine whether the paper you’ve chosen is acceptable for inkjet printers.

To avoid paper jams or poor print quality:

• Always use new, undamaged paper.

• Do not use paper that you have cut or trimmed

yourself.

• Do not mix paper sizes, weights, or types in the same

paper source. Mixing print materials results in paper jams.

Always print samples on the paper you are considering before buying large quantities.

Chapter 2: Loading Print Media ❖ 2- 3

Selecting Paper

DocuPrint C20/NC20

Paper

Recommendations

For the best print quality use xerographic paper. See the separate and sizes to be used in your printer.

The following papers can be used with your printer:

•Bond papers

• Dual purpose pa pers

• Xerographic papers

•Recycled papers

•Coated papers. The following papers are not recommended for use with

your printer:

• Some chemically treated papers for making copies

• Multiple-sheet forms or documents

• Preprinted papers with chemicals that may

• Rough-edged or curled papers

• Synthetic papers

Supplies/Options Guide

without carbon paper, also known as carbonless papers

contaminate the printer

for the appropriate weights

• Thermal papers.

2-4 ❖ DocuPrint C20/NC20 User Guide

Loading Paper

The DocuPrint C20/NC20 accepts a variety of different papers and sizes in its standard input tray, manual feed slot and optional tray. For information about the different papers and sizes that you can use with your printer, see the separate

The following pages contain information on:

Supplies/Options Guide.

“Using the Standard Input Tray” “Using the Manual Feed Slot” “Using Tray 2” “Using Letterhead”

• Do not attempt to load ANY tra y during printing.

• Do not overfill the tray.

(page 2-12)

(page 2-19).

(page 2-6)

(page 2-9)

Chapter 2: Loading Print Media ❖ 2- 5

Loading Paper

Using the

Standard Input Tray

The standard input tray can be used for several different types of paper. See the capacity.

Supplies/Options Guide

for sizes and

To Load the Standard Input Tray

Lift the output bin. If a differ ent type of paper is in the

tray, remove it.

Squeeze the width guide lever and slide it to the far left

side of the tray. If loading envelopes, go to Step 6.

2-6 ❖ DocuPrint C20/NC20 User Guide

Slide the length guide out toward you.

Flex the sheets back and forth to loosen them, then fan

them. Do not fold or crease the paper. Straighten the edges on a level surface.

Loading Paper

Place the print material agai nst the right side of the input

tray with the recommended print side face down and the top edge going in first towa rd the back of the input tr ay. If you are using preprinted letterhead, see the section

Letterhead”

Go to Step 8.

Lift and slide the envelope length guide out toward you.

Place the envelopes against the right side of the input tray

with the print side face down and the stamp edge going in first and toward the back of the input tray.

(page 2-19) for proper page orientation.

Do not feed stamped envelopes into the printer. The stamp is shown for orientation purposes only. Do not exceed the maximum stack height indicator by the arrow on the right side of the input bin.

“Using

Chapter 2: Loading Print Media ❖ 2- 7

Loading Paper

Squeeze the width guide lever and slide it to the right

until it touches the edge of the print material.

The paper size indicators, printed on the top surface of the bin, ar e paper size abbreviations used for placement of the length and width guides.

Slide the length guide (shown in Step 3 on page 2-6) or envelope length guide (shown in Step 6) up until it touches the bottom edge of the print material.

If you are not using large-size paper, go to Step 10. Fully extend the pape r stop on the output bin f or

large-size paper. Be sure to change Paper Size on the Paper Menu. See If you use a paper size not listed, select the next larger size on the Paper Size Menu.

Lower the output bin.

Chapter 3: Printing

Large-size paper may back up into the printer and cause a paper jam if the paper stop is not fully extended.

for additional information.

2-8 ❖ DocuPrint C20/NC20 User Guide

Loading Paper

Using the Manual

Feed Slot

The manual feed slot on your printer lets you feed sheets of print material manually one sheet at a time. The printer automatically detects when print material is placed in the manual feed slot, and uses it as the paper source.

You can use the manual feed slot to print on a different type of print material without removing the paper in the standard input tray or optional tray. It can also be used to print on heavy weight print materials that will not feed through the standard input tray or the optional tray.

The manual feed slot lets you feed envelopes manually one at a time without removing the print material from the standard input tray or the optional tray. The printer automatically detects when an envelope is placed in the manual feed slot, and uses it as the paper source.

For information on the types of print materials that you can use with the manual feed slot, see the separate

Supplies/Options Guide.

For information about printing on letterhead, see the section

For information about printing multiple jobs from the manual feed slot, see the section (page 2-16)

“Using Letterhead”

(page 2-19).

“Printing Multiple Jobs”

Chapter 2: Loading Print Media ❖ 2- 9

Loading Paper

To Load the Manual Feed Slot

If you are loading envelopes, go to Step 2. Place a single

sheet of print material face up with the side of the print material aligned against the right si de of th e manual feed. If using preprinted letterhead, see the section

Letterhead”

Step 3.

Place a single envelope face up with the long side aligned

against the right side of the manual feed. Put the envelope stamp side up with the stamp corner facing down.

(page 2-19) for proper page orientation. Go to

“Using

Slide the print material as far as it will go into the manual

feed slot. If you do not insert the print material far enough into the manual feed slot, it may skew or not feed at all.

Feed print material one at a time. If you try to load more than one piece of print material, the printer may attempt to feed all of the print material through t h e paper path, causi ng a paper jam or damaging the printer.

If you are not using large-size paper, go to Step 5 on page 2-11.

2-10 ❖ DocuPrint C20/NC20 User Guide

Loading Paper

Fully extend the pape r stop on the output bin f or

large-size paper. Be sure to change Paper Size on the Paper Menu. If you use a pape r siz e not listed, select th e ne x t larger size. See information.

Make sure you fully extend the paper stop on the output bin. Otherwise, large-size paper may back up into the printer and cause a paper jam.

Chapter 3: Printing

for additional

Send your job to print.

If you have a problem with the ink smearing, remove each transparency or sheet of glossy paper from the output bin before the next one is printed.

Chapter 2: Loading Print Media ❖ 2-11

Loading Paper

Using Tray 2

The optional T ray 2 can be used for several different types of paper. See the capacity.

Supplies/Options Guide

for sizes and

To Load Tray 2:

Squeeze the tab located on the width guide lever and slide

the width guide lever to the far left side of the tra If you are loading envelopes, go to Step 4 on page 2-13.

Flex the sheets back and forth to loosen them, then fan

them. Do not fold or crease the paper. Straighten the edges on a level surface.

Place the print material agai nst the right side of the input

tray with the recommended prin t s ide fa c ing yo u a n d t he top edge in first. (Insert letterhead pa per with the top of the page facing down.) Go to Step 5 on page 2-13.

2-12 ❖ DocuPrint C20/NC20 User Guide

Do not overfill Tray 2 because the print material may not feed correctly through the printer or you may get a paper jam.

Loading Paper

Place the envelopes with the print side facing you and the

long side aligned against the right side of Tray 2. The stamp side faces up with the stamp corner facing down.

Do not overfill Tray 2 because the print material may not feed correctly through the printer or you may get a paper jam. Do not feed a stamped envelope into the printer. The stamp is shown for orientation purposes only.

Slide the print material as far as it will go into Tray 2. If

you do not insert the print material far enough into T ray 2, it may skew or not feed at all.

Use the paper length indicators printed on the top right-hand side of the tra y to determine that the print material is fully inserted into Tray 2.

Squeeze the tab on the width guide lever and slide the

width guide lever to the right until it touches the edge of the print material.

If you are not using large-size paper, go to Step 8 on page 2-14.

Chapter 2: Loading Print Media ❖ 2-13

Loading Paper

Fully extend the pape r stop on the output bin f or

large-size paper. Be sure to change Paper Size on the Paper Menu. See If you use a paper size not listed, select the next larger size on the Paper Size Menu.

Chapter 3: Printing

Make sure you fully extend the paper stop on the output bin. Otherwise, large-size paper may back up into the printer and cause a paper jam.

for additional information.

Send your job to print.

If you have a problem with the ink smearing, remove each transparency or sheet of glossy paper from the output bin before the next one is printed.

2-14 ❖ DocuPrint C20/NC20 User Guide

Tray Linking

Tray Link i n g

Tray linking is a printer feature used when the optional Tray 2 is installed. Tray linking enables the automatic linking feature for the paper sources, allowing you to print from one paper source should the other one become empty .

For example, if you have letter-size print material loaded in both the standard input tray and Tray 2, and the standard input tray becomes empty, the printer selects print material from Tray 2.

If you load the same size print material in each paper source, make sure the print material is all the same type. If you use different print material in the paper sour ces, each sour ce with a different print material must have the Paper Type set to a unique value to disable the automatic linking feature.

For example, if you did not make sure all paper sources have the same type when they are linked, you could send a report to print and if you have letterhead paper loaded into one paper source, you could print the report on letterhead paper.

Chapter 2: Loading Print Media ❖ 2-15

Printing Multiple Jobs

You can use the manual feed slot to print multiple jobs using sheets of print material or envelopes. To do so, you must change the Paper Source setting through the Co ntrol Panel. If you know how to use the Control Panel, follow the procedure below. If you are not familiar with its use, see

Chapter 3: Printing

for more information.

Changing the

Paper Source

Make sure the following status message appears on the

display:

Ready

Press or to enter the menus.

Continue to press and release until you see the

following on the display:

Ready Paper Menu

Press OK. The following appears on the display:

Paper Menu Paper Source

2-16 ❖ DocuPrint C20/NC20 User Guide

Printing Multiple Jobs

Press OK. The following appears on the display:

Paper Source Tray1*

Press until the setting you want appears on the second

line, either:

Paper Source Manual Paper

...if you are printing on a sheet of print material, or:

Paper Source Manual Env

...if you are printing on an envelope.

Press OK to select the setting you want.

Press to return to Ready, and the following appears on

the display:

Ready

Send your job to print.

Chapter 2: Loading Print Media ❖ 2-17

Printing Multiple Jobs

One of the following displays appears and remains there

until you load the requested material in the manual feed slot:

Load Manual Plain Paper

...if you are printing on a sheet of print material, or:

Load Manual Plain Envelopes

...if you are printing on an en v e lop e .

“T o Load the Manual Feed Slot”

See information on how to load print material in the manual feed slot.

Press .

Remember to change the Pa per Source setting ba ck to Tray 1 when you finish using the manual feed slot.

(page 2-10) for

2-18 ❖ DocuPrint C20/NC20 User Guide

Using Letterhead

Preprinted letterhead must be acceptable for use with your printer. Check with the manufacturer or vendor to determine whether the letterhead you’ve chosen is acceptable for inkjet printers.

Page orientation is important when printing on letterhead. Refer to Table 2.1 for help when loading letterhead in the paper sources.

Table 2.1 Letterhead Orientation

Paper Source

Standard Input Tray Down In First Manual Feed Slot Up In First Optional Tray 2 Up In First

Place Print Side...

Place Leading Edge...

Chapter 2: Loading Print Media ❖ 2-19

2-20 ❖ DocuPrint C20/NC20 User Guide

Printing Chapter 3

DocuPrint C20/NC20 Printer Drivers .................................. 3-2

Driver Features ............................................................... 3-3

Installing CentreWare DP and Printer Drivers .................. 3-3

Using the Control Panel ..................................................... 3-4

Control Panel Features .................................................... 3-5

The Control Panel Display ............................................. . 3-6

Using the Control Keys ................................................... 3-8

DocuPrint C20/NC20 Menu Map ................................. 3-11

Printing Menu Settings ................................................. 3-14

Changing Printer Settings ............................................. 3-16

Chapter 3: Printing ❖ 3-1

DocuPrint C20/NC20 Printer Drivers

The DocuPrint C20/NC20 supports PostScript emulation, PCL 5c emulation or both in the environments listed in Table 3 .1. To take full advantage of all the printer's features, install the appropriate DocuPrint C20/NC20 printer driver.

Table 3.1 DocuPrint C20/NC20 printer drivers

Environment Printer Driver

Windows Windows 3.1x/ Windows 95/

IBM OS/2 OS/2 Ver. 2.1 or later (PS only)

Windows 98 Windows for Workgroups 3.11

Windows NT 3.51 Windows NT 4.0

Macintosh System 6.x (PS only)

UNIX

Requires an External Ethernet Adapter. These printer drivers are provided

on the Printer Management Software CD.

3-2 ❖ DocuPrint C20/NC20 User Guide

OS/2 Warp (PS only)

System 7.x (PS only) System 8.x (PS only)

Sun OS 4.1, Solaris 2.4, 2.5,

2.51, 2.6 IBM AIX, HP-UX, SGI

DocuPrint C20/NC20 Printer Drivers

Driver Features

Installing

CentreWare DP and

Printer Drivers

The DocuPrint C20/NC20 drivers will support the following standard features:

• Input tray selection

• Paper size, orientation and media

•Number of copies

• Multipage printing and ordering

•Collating

•Media type

• U ser defined forms

•Overlays

• Color and graphic selections

• Font substitution and downloading. (See the DocuPrint C20/NC20 Print Driver Help for

additional information on these features.)

The DocuPrint CD and the Printer Management CD that come with your printer contain booklets inside the cover of the jewel cases. These booklets provide instructions on how to load both your DocuPrint C20/NC20 drivers and your CentreWare D P software (if you are using the External Ethernet Adapter).

Chapter 3: Printing ❖ 3-3

Using the Control Panel

You can use the Control Panel on your printer to change printer settings when you cannot change them from your software application or printer driver. Settings you change from the application or driver apply only to the job you are preparing to send to the printer. Changing a printer setting from the Control Panel makes that setting the default. Additionally, changes made to printer settings from a software application override changes made from the Contr ol Panel.

3-4 ❖ DocuPrint C20/NC20 User Guide

Using the Control Panel

Control Panel

Features

2-line by 16-character

display Indicator light

Control keys (6)

The DocuPrint C20/NC20 Control Panel (Figure 3.1) serves two purposes:

1. It displays information about the status of the printer (or the job in process).

2. It provides the means for changing printer settings to control how the DocuPrint C20/NC20 operates.

Figure 3.1 DocuPrint C20/NC20 Control Panel

Chapter 3: Printing ❖ 3-5

Using the Control Panel

The Control Panel

Display

The Control Panel's display performs two functions.

• It informs you of printer status conditions, such as when ink cartridges become low, when the paper tray is empty, when a job is in process, and so on. For example, when you turn on the printer, the following message appears on the display:

Ready

This message appears whenever the printer is online and ready to accept print jobs. The display will also show:

Busy PCL

when processing data, and:

Busy PCL Supplies

in which the second line tells you that one of the print cartridges is low.

3-6 ❖ DocuPrint C20/NC20 User Guide

Using the Control Panel

• It presents a hierarchy of menu options and settings to configure and control the printer.

For example, when you press or , you will see the following two-line message on the display:

Menus

Item

(such as

Supplies Menu or Job Menu

See the section

“DocuPrint C20/NC20 Menu Map”

)

(page 3-11) for information on the menu system hierarchy.

Chapter 3: Printing ❖ 3-7

Using the Control Panel

Using the

Control Keys

You can use the control keys to open a menu, scroll through a list of values, change printer settings, and respond to printer messages. Table 3.2 describes the functions of each of the control keys.

Control keys act upon the information seen on the second line of the Control Panel display.

Table 3.2 Control K ey Functions

Control Key Function

Pressing :

• Returns the printer to the Ready state if the printer is not appear on the display).

• Exits printer menus displayed on the Control Panel.

• Clears Control Panel error messages.

If you’ve changed printer settings from the Control Panel menus, press before you send a job to print. The printer must display

for jobs to print.

Ready

offline

(the

Ready

message does

3-8 ❖ DocuPrint C20/NC20 User Guide

Table 3.2 Page 1 of 3

Using the Control Panel

Table 3.2 Control K ey Functions

(continued)

Control Key Function

or Pressing or :

• At the

(out of the Ready state) and enters the

offline

menus.

• At the the Job Menu.

When the printer is offline: Press to go to the next item in the menus,

or Press to go to the previous item in the

menus. For menu items that have numerical values,

such as forward, or to scroll backward. Release the button when the number you want displays.

Copies

message, takes the printer

Ready

message, takes the printer to

Busy

, press and hold to scroll

Table 3.2 Page 2 of 3

Chapter 3: Printing ❖ 3-9

Using the Control Panel

Table 3.2 Control K ey Functions

(continued)

Control Key Function

Pressing OK:

• Selects the menu item shown on the second line of the display. Depending on the type of menu, this action:

• Opens the menu and displays the first item in the menu.

• Opens the menu item and displays the default setting.

• Saves the displayed menu item as the new default setting. The printer displays the

message and then returns to the

Saved

menu item.

Pressing returns you to the previous menu level.

Pressing temporarily stops all activity and takes the printer offline (at the or

Waiting

status message changes to Pressing again returns the printer to the

Ready state.

messages). The Control Panel

Ready, Busy

Not Ready

3-10 ❖ DocuPrint C20/NC20 User Guide

Table 3.2 Page 3 of 3

Using the Control Panel

DocuPrint C20/NC20

Menu Map

Figure 3.2 starting on page 3-12 shows the menu map for the DocuPrint C20/NC20. Details of all the DocuPrint C20/NC20 menus and variable settings are contained in Chapter 5 of the DocuPrint CD.

Some menus will appear on your printer only if a specific option is installed in the printer. Other menu items or values may only be effective for a particular printer language (e.g., PostScript or PCL). You can select those items or values at any time, but they only affect printer functions when you use that specified printer language.

An asterisk (*) next to a value indicates the default setting. When you select a new setting from the Control Panel, the asterisk moves next to the selected setting to identify it as the current default setting. These settings are active until new ones are stored or the factory defaults are restored.

Changes made from a software application or driver override the user default settings made from the printer Control Panel.

System Administrator Guide

on the

“Printing Menu Settings”

See how to get a listing of current menu settings.

“Changing Printer Settings ”

See on how to change printer settings.

(page 3-14) for information on

(page 3-16) for information

Chapter 3: Pri nting ❖ 3-11

Using the Control Panel

Figure 3.2 DocuPrin t C20/NC20 Menu M ap

Supplies okay

SUPPLIES MENU

COLOR MENU

PAPER MENU

FINISHING MENU

TESTS MENU

JOB MENU

SETUP MENU

PCL EMUL MENU

Color Cartridge Black Cartridge Photo Cartridge

Color Correction

Print Quality

Paper Source PAPER SIZE P APER TYPE CUSTOM TYPES Substitute Size

Cancel Job Print Buffer Reset Printer

Font Source Font Name Pitch Symbol Set Orientation Lines per Page A4 Width TRAY RENUMBER Auto CR after LF Auto LF after CR

Vivid RGB CMYK Black & White Display

Normal Presentation 1200 Image Q Quick Print

Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border

Printer Language Resource Save Downloa d Target Print Timeout Wai t Timeout Auto Conti nue Jam Recovery Print Area Display Language Ink Alert Job Buffer Size Job Accounting Job Acct Limit

Printer Menus Change Ca rtridge Align Cartridges Clean Heads Print Fonts Print Directory Print Demo Color Samples Factory Defaults Format Flash Format Disk

Job Acct Stat Hex Trace

2 2

POSTSCRIPT MENU

1 ( If hard disk is installed ) 2

( If installed )

Print PS Error Font Priority Image Smoothing

3-12 ❖ DocuPrint C20/NC20 User Guide

( If flash or hard disk is installed )

Figure 3.2 Page 1 of 2

Using the Control Panel

Figure 3.2 DocuPrin t C20/NC20 Menu M ap

PARALLEL MENU

PCL SmartSwitch PS SmartSwitch NPA Mode

SERIAL MENU

INFRARED MENU

LOCALTALK MENU

Serial Buffer RS-232/RS-422 Serial Protocol Robust XON Baud Data Bits Parity Honor DSR

Infrared Port PCL SmartSwitch PS SmartSwitch NPA Mode Infrared Buffer Window Size Transmit Delay Max Baud Rate

(continued)

Each Menu contains the following items as the value list : PCL SmartSwitch PS SmartSwitch NPA Mode Parallel Buffer Job Buffering Advanced Status Protocol

Honor Init Parallel Mode 1 Parallel Mode 2

LocalTalk Port PCL SmartSwitch PS SmartSwitch NPA Mode LocalTalk Buffer NPA Hosts LocalTalk Name LocalTalk Addr LocalTalk Zone

If hard disk is installed

If Tri-Port option is installed

Figure 3.2 Page 2 of 2

Chapter 3: Pri nting ❖ 3-13

Using the Control Panel

Printing Menu

Settings

You can print the current settings for the menus and get a list of installed options. This list can be used to verify that the printer options are properly installed and the printer settings are set to what you want.

See the section information on how to use the Control Panel keys.

Before printing the menu settings page, make sure the Paper Type setting for the source is

“Using th e Control Keys”

Plain Paper

(page 3-8) for

To print a menu settings page:

Make sure the following status message appears on the

display:

Ready

Press or to enter the menus.

2 3

3-14 ❖ DocuPrint C20/NC20 User Guide

Continue to press and release until you see the following appear on the display:

Tests Menu

Press OK.

The following appears on the display:

Tests Menu Print Menus

Using the Control Panel

Press OK to select

The following message appears and remains on the Control Panel display until the page prints.

Printing Menu Settings

Then, the printer returns to Ready and the following appears on the display:

Ready

If an error message appears, see Chapter 5 in the

Administrator Guide

Verify that the installed options are listed on the menu

settings page under “Installed Features.”

If an installed option does not appear on the page,

contact your System Administrator.

Print Menus

System

Chapter 3: Pri nting ❖ 3-15

Using the Control Panel

Changing Printer

Settings

You can change printer settings and customize your printer to meet your specific needs by setting different values. These values can be:

• A phrase or word that describes a setting

• A numerical value that you can increase or decrease

• An On or Off setting. The default settings remain in effect until you save new

ones or restore the factory defaults.

To select a new value as the default setting:

Make sure the following status message appears on the

display:

Ready

Press or to enter the menus.

Continue to press and release until you see the menu

you need on the second line of the display.

3-16 ❖ DocuPrint C20/NC20 User Guide

Press OK. The menu opens and the first menu item in the menu appears on the second li ne of the displa y:

Item

Supplies Menu or Job Menu

(e.g.,

)

Using the Control Panel

Press or until the menu item you need appears on

the display.

Press OK.

An asterisk (*) appears beside the current setting for that menu item. Some me nu items have submen us. For example, if you select

PAPER TYPE

Tray 1 Type

(e.g.,

Press or until the value you need appears on the

second line of the display.

Press OK.

An asterisk (*) appears beside the value to indicate that it is now the current setting. The display shows the new setting for one second and then clears. Then the following message appears on the display:

Saved

menu item, you must select anothe r item

PAPER MENU

) before the available values display.

, and then select the

Then the previous list of menu items appears.

Press to go back to previous menus o r menu it ems and

you can set additional defaults.

Press to return to

setting you want to change .

Changes made from a software application or driver override the user default settings made from the Control Panel.

Ready

if this is the last printer

Chapter 3: Pri nting ❖ 3-17

3-18 ❖ DocuPrint C20/NC20 User Guide

Maintaining the Printer Chapter 4

Replacing the Print Cartridges .................................... ....... . 4-2

To Position the Print Cartridge Carrier ............................. 4-3

To Replace the Print Cartridges ....................................... 4-4

To Install Print Cartridges ............................................... 4-6

To Align the Print Cartridges ......................................... 4-11

Cleaning Your Printer ....................................................... 4-15

Cleaning the Printheads ............................................... 4-15

Wiping the Printheads .................................................. 4-18

Cleaning the Cartridge Carrier ...................................... 4-20

Storing Print Cartridges ................................................... 4-22

Chapter 4: Mai ntainin g the Prin ter ❖ 4- 1

Replacing the Print Cartridges

Periodically, you will need to replace print cartridges in order to maintain optimum print capabilities. It is best to install new print cartridges when the printer first displays any of the messages listed in Table 4.1.

Table 4.1 Print cartridge messages

Message Description

88 Color Print Cartridge Low The color print cartridge ink is

88 Black Print Cartridge Low The black print cartridge ink is

88 Photo Print Cartridge Low The photo print cartridge ink is

This section steps you through the process of replacing used print cartridges.

low.

Replacing print cartridges requires that the print cartridge carrier be moved inside the printer. DO NOT PULL THE PRINT CARTRIDGE CARRIER BY HAND, AS THIS MAY DAMAGE THE PRINTER. Instead, follow the procedure in the next section, “To Position the Print Cartridge Carrier” (page 4-3), before attempting to replace a cartridge.

4-2 ❖ DocuPrint C20/NC20 User Guide

Replacing the Print Cartridges

To Position the Print

Cartridge Carrier

Make sure the following status message appears on the

display:

Ready

Press or to enter the menus.

Continue to press and release until you see the

following on the display:

Tests Menu

Press OK.

Press until the following appears on the display:

Tests Menu Change Cartridge

Press OK.

The print cartridge carrier moves to the far left side of the printer and the following appears on the display:

Change Print Cartridge

You are now ready to remove the used cartridges and install the new cartridges. See the next section,

the Print Cartridges”

(page 4-4).

Chapter 4: Mai ntainin g the Prin ter ❖ 4- 3

“T o Replace

Replacing the Print Cartridges

To Replace the

Print Cartridges

Make sure the print cartridge carrier is positioned on the

far left side of the printer. See the section

Print Cartridge Carrier”

to position it. Lift the printer front cover.

Always load two print cartridges in the print cartridge carrier . Printing without both print cartridges installed may damage the printer.

Pull forward on the used print cartridge until it releases

from the print cartridge carrier .

Pull up on the print cartridge to remove it.

(page 4-3) for information on how

“To Position the

4-4 ❖ DocuPrint C20/NC20 User Guide

Replacing the Print Cartridges

If you are replacing both print cartridges, repeat Steps 3

and 4 for the second cartridge. When you finish, the print cartridge carrier is empty and ready for new print cartridges.

Dispose of any completely used print cartridges. Store any

print cartridges that you may want to use in the future. Store partially used print cartridges in the print cartridge storage unit. See the section (page 4-22) for more information.

“Storing Print Cartridges”

Go to the procedure

“T o Install Print Cartridges”

(page 4-6)

Chapter 4: Mai ntainin g the Prin ter ❖ 4- 5

Replacing the Print Cartridges

To Install Print

Cartrid ges

Table 4.2 lists the print cartridges to install in your printer and their appropriate slots.

Table 4.2 Print cartridges and slots

Cartridge Type Cartridge Carrier Slot

Black Left Color Right Photo Left

Remove the sticker and the transpar e nt tape covering the

copper contact area on the cartridge.

Do not touch the copper contact area.

Insert the print cartridge into the empty carrier.

4-6 ❖ DocuPrint C20/NC20 User Guide

Push back on the print cartridge until it snaps securely

into place

Replacing the Print Cartridges

Repeat Steps 1 through 3 for the second print cartridge if

it needs to be changed. When you finish, the print cartridge carrier should have both cartridges installed as shown.

Close the printer front cover.

Press OK.

The display reads:

LEFT CART TYPE Not Changed

Do one of the following:

• If you did not chang e the pri nt ca rtridge i n the le ft sid e of the print cartridge carrier, press OK to choose

Changed

• If a black cartridge is installed, press until

Cartridge

Press OK to choose

• If a photo cartridge is installed, press until

Cartridge

Press OK to choose

appears on the second line of the display.

Black Cartridg e

appears on the second line of the display.

Photo Cartridg e

Not

Black

Photo

Chapter 4: Mai ntainin g the Prin ter ❖ 4- 7

Replacing the Print Cartridges

If you selected

otherwise continue with Step 9.

The display reads:

Not Changed

, go to Step 10 on page 4-9,

LEFT CART TYPE New Standard

Do one of the following:

• If you installed a new standard yield print cartridge, press OK to choose

• If you installed a previously used standard yield print cartridge, press until the second line of the display. Press OK to choose

Standard

• If you installed a new high yield print cartridge, press

until

line of the display. Press OK to choose

Capacity

• If you installed a previously used high yield print cartridge, press until on the second line of the display. Press OK to choose

Old Hi Capacity

New Hi Capacity

New Standard

Old Standard

appears on the second

Old Hi Capacity

appears on

New Hi

Old

appears

4-8 ❖ DocuPrint C20/NC20 User Guide

Replacing the Print Cartridges

The display reads:

RIGHT CART TYPE Not Changed

Do one of the following:

• If you did not change the print cartridge in the right side of the print cartridge carrier, press OK to choose

Not Changed

• If a color cartridge is installed, press until

Cartridge

Press OK to choose

If you selected

otherwise continue with Step 12 on page 4-10.

appears on the second line of the display.

Color Cartridg e

Not Changed

, go to Step 13 on page 4-10,

Color

Chapter 4: Mai ntainin g the Prin ter ❖ 4- 9

Replacing the Print Cartridges

The display reads:

RIGHT CART TYPE New Standard

Do one of the following:

• If you installed a new standard yield print cartridge, press OK to choose

• If you installed a previously used standard yield print cartridge, press until the second line of the display. Press OK to choose

Standard

• If you installed a new high yield print cartridge, press

until

line of the display. Press OK to choose

Capacity

• If you installed a previously used high yield print cartridge, press until on the second line of the display. Press OK to choose

Old Hi Capacity

New Hi Capacity

New Standard

Old Standard

appears on the second

Old Hi Capacity

New Hi

appears on

Old

appears

Go to the procedure

(page 4-11). Pressing without installing any cartridges returns the printer to the ready state without changing the alignment settings.

If you install a partially used print cartridge , the low ink levels and ink percen ta ges will not be accurate.

“To Align the Print Cartridges”

4-10 ❖ DocuPrint C20/NC20 User Guide

Replacing the Print Cartridges

To Align the

Print Cartridges

When you finish replacing the print cartridges, the message Control Panel display and the printer automatical ly prints a test page of alignment patterns. If you need to print an alignment test page, see the section

Test Page”

Figure 4.1 on page 4-12 shows a simulated alignment test pattern. Each pattern has a letter above it (A, B, C, and D). These letters represent the Horizontal Alignment, Vertical Alignment, Bidirectional Black Alignment, and Bidirectional Color Alignment, respectively. The number or appearance of your alignment patterns will vary from those shown.

Printing Alignment Page

(page 4-14) for verifying alignment.

appears on the

“To Print an Alignment

Chapter 4: Maintaining the Printer ❖ 4-11

Replacing the Print Cartridges

Figure 4.1 Print cartridge alignment pattern.

The actual test pattern will print more steps then shown above .

4-12 ❖ DocuPrint C20/NC20 User Guide

Replacing the Print Cartridges

Once the print cartridge alignment test page has printed, the Control Panel display looks like the following:

Test A Alignment =5*

The current alignment value appears on the second line.

To Change the Alignment Value

From the Test A alignment group on the test page, locate

the number under the alignment pattern that to forming a perfectly straight line.

For example, in sample group A on page 4-12, number 5 comes closest to forming a straight line.

At the Control Panel, press and release or to

display the correct alignment value based on the printed test page.

Press OK to choose the correct alignment value. The next

Test Alignment screen appears on the display.

comes closest

Repeat Steps 1 through 3 to select the alignment values

for Tests B, C, and D. Once you press OK for the correct value for Test D Alignment, the printer returns to the ready state.

Chapter 4: Maintaining the Printer ❖ 4-13

Replacing the Print Cartridges

To Print an Alignment Test Page

At the Control Panel, press or to enter the menus.

Continue to press and release or until you see:

Tests Menu

Press OK.

Press until the following appears on the display:

Tests Menu Align Cartridges

Press OK.

The display reads:

Printing Alignment Page

4-14 ❖ DocuPrint C20/NC20 User Guide

and the cartridge alignment test page prints.

To retain the current alignments, press

alignment

Alignment Value”

alignment.

, or go to the previous procedure,

(page 4-13), if you want to change an

for each

“T o Chan ge t he

Cleaning Your Printer

You should perform routine maintenance on your printer at regular intervals to maintain top performance, and to avoid print quality and paper feed problems. This section steps you through the process of cleaning the print cartridge printheads.

Cleaning Your Printer

Cleaning the

Printheads

You can run the printhead test to clean the printheads. A test line prints so you can see if the cleaning process was successful. Use the printhead test:

• W hen you suspect the printheads are clogged, or

• When characters are not printing completely.

To Run the Printhead Test

Make sure paper is loaded in the standard input tray and

the following appears on the display:

Ready

If an error message appears, see Chapter 5 in the

Administrator Guide

Press or to enter the menus.

Continue to press and release or until the

following appears on the display:

Tests Menu

System

Chapter 4: Maintaining the Printer ❖ 4-15

Cleaning Your Printer

Press OK.

Press until the following appears on the display:

Tests Menu Clean Heads

Press OK. The following appears on the display:

Tests Menu Cleaning Heads

The cleaning printheads test page prints.When all the printheads are functioning correctly, the test page appears as follows:

4-16 ❖ DocuPrint C20/NC20 User Guide

The printer returns to the ready state after the test page prints.

Cleaning Your Printer

Examine the test page and look for breaks in the diagonal

lines. A broken line indicates clogged printheads.

If you find broken dia g onal lines on the tes t pa ge, repeat

Steps 2 through 6 and perform the cleaning printheads test two more times.

If the print quality is not satisfactory, continue with

Step 10.

Remove and reinstall the print cartridges. See the section

“Replacing the Print Cartridges”

Repeat Steps 2 through 6 and perform the cleaning

printheads test again.

If the cleaning printheads test page still contains broken

lines, go to the procedure (page 4-18).

(page 4-2).

“Wiping the Printheads”

Chapter 4: Maintaining the Printer ❖ 4-17

Cleaning Your Printer

Wiping t he

Printheads

Wipe the printheads printheads test to clean the printheads and the print quality is not satisfactory. Wiping the printheads removes dried ink from the printheads.

Move the print cartridge carrier into the installation

position. See the sect ion

Carrier”

Remove the print cartridges. See the procedure

the Print Cartridges”

Use a clean, damp cloth to wipe gently the entire copper

contact area and the printheads as shown. To dissolve dried ink, hold the damp cloth against the printheads for about three seconds. Gently blot and wipe dry.

Allow the copper contact area to dry.

(page 4-3) for more information.

When cleaning the color print cartridge, wipe the printheads in one direction so the colors do not mix

only

if you have run the cleaning

“To Position the Print Cartridge

(page 4-4) for more information.

“T o Replace

4-18 ❖ DocuPrint C20/NC20 User Guide

Cleaning Your Printer

Repeat Steps 3 and 4 for the other print cartridge.

Reinstall the print cartridges. See the section

Print Cartridges”

Close the printer front cover.

Press

print position withou t resett in g the ink level counter. To print an alignment test page and reset the ink level counter, see

to move the print cartridge carrier back into the

(page 4-6) for more information

“To Align the Print Cartridges”

“To Install

(page 4-11).

Repeat the cleaning printheads test. See the section

Run the Printhead Test”

If the cleaning printheads test page still contains broken

lines, proceed to the section

Carrier”

(page 4-20).

(page 4-15) for more information.

“Cleaning the Cartridge

“T o

Chapter 4: Maintaining the Printer ❖ 4-19

Cleaning Your Printer

Cleaning the

Cartridge Carrier

Clean the print cartridge carrier contacts run the cleaning printhead test to clean the printheads and the print quality is not satisfactory. Wiping the cartridge carrier removes dried ink from the cartridge carrier contacts.

Move the print cartridge carrier into the installation

position. See the sect ion

Carrier”

Remove the print cartridges. See the procedure

the Print Cartridges”

Use a clean, dry cloth to clean the cartridge carrier

contacts inside the printer cartridge carrier.

Repeat Step 3 for the other print cartridge.

Reinstall the print cartridges. See the section

Print Cartridges”

Close the printer front cover.

(page 4-3) for more information.

(page 4-6) for more information

“To Position the Print Cartridge

(page 4-4) for more information.

only

if you have

“To Install

“T o Replace

4-20 ❖ DocuPrint C20/NC20 User Guide

Cleaning Your Printer

Press

print position withou t resett in g the ink level counter. To print an alignment test page and reset the ink level counter, see the section (page 4-11) for more information.

Repeat the cleaning printheads test. See the section

Run the Printhead Test”

If the print quality is not improved after thi s clea n ing

process, replace the print cartridges you are currently using with new ones. For more information, see the section print quality still does not improve, y ou r prin te r may require service.

to move the print cartridge carrier back into the

“To Align the Print Cartridges”

(page 4-15).

“To Replace the Print Cartridges”

(page 4-4). If the

“T o

Chapter 4: Maintaining the Printer ❖ 4-21

Storing Prin t Cartr idges

Storing Print Cartridges

Always store new print cartridges in the original packaging until you are ready to install them. Store partially used print cartridges in the print cartridge storage unit supplied with your printer. The print cartridge storage unit keeps your print cartridges fresh until you are ready to use them again. See the separate

Supplies/Options Guide

print cartridge storage units. Do not store the print cartridge in:

• Temperatures greater than 43° C (110° F)

• An environment with extreme changes in humidity or temperature

• Direct sunlight

• Dusty places

•A car for a long time

• An environment where corrosive gasses are present

for information about ordering

• An environment with salty air.

4-22 ❖ DocuPrint C20/NC20 User Guide

Troubleshooting Chapter 5

Printer Problems ................................................................ 5-2

Printer Operation Problems ............................................. 5-2

Print Quality Problems .................................................... 5-7

Paper Jams ...................................................................... 5-10

What Causes a Paper Jam? ........................................... 5-10

Clearing Paper Jams ..................................................... 5-11

Possible Paper Jam Areas .............................................. 5-12

To Clear a Jam in the Input Tray ................................... 5-14

To Clear a Jam in the Manual Feed Slot ........................ 5-15

To Clear a Jam in the Output Bin .................................. 5-16

To Clear a Jam in Tray 2 .............................................. 5-17

Common Error Messages ................................................. 5-18

To Cancel the Current Print Job .................................... 5-24

To Reset the Printer and Cancel the Print Job ................ 5-25

Chapter 5: Troubleshooting ❖ 5- 1

Printer Problems

Sometimes printer problems are very simple to solve. When you have a problem, first make sure that:

• The power co rd is plugged into the printer and a properly grounded electrical outlet.

• The electrical outlet is not turned off by any switch or breaker.

• Other electrical equipment plugged into the outlet is working.

• All options are installed properly.

• You unplug the printer , wait for about ten seconds, and then plug the printer back in. This often fixes the problem.

In this section, you will find information to help you solve most of the common operation problems that can occur with your printer.

Printer Ope r at ion

Problems

See Table 5.1 on page 5-3 for corrective actions when the printer will not print or when the printed output is not what you expect.

5-2 ❖ DocuPrint C20/NC20 User Guide

Table 5.1 Printer operation problems

Problem Action

Job did not print or incorrect characters printed.

• Make sure the before you send a job to print. Press to return the printer to the status message.

• Make sure there is print material loaded in the printer . Press to return the printer to the

• Verify that the printer is using the correct printer language.

• Verify that the correct printer driver is being used.

• Check the cable connection. Make sure you are using the correct cable. Use IEEE 1284-compliant parallel cable.

• If you use RS-232 Serial, verify that a null modem cable is used.

• If the printer is connected through a switch box, try a direct connection.

• Verify that the correct paper size is selected through the Control Panel, in the printer driver, or in the software application setting.

•Make sure

• If a print spooler is used, verify that the spooler is not stalled.

• If you print across a network or on a Macintosh if the problem persists, contact your System Administrator or Network Administrator.

• Check the printer interface from the Setup Menu. Determine which host interface you are using. Print a menus settin gs page to

verify that the current interface settings are correct. See for more information.

If you are using a serial interface:

-Make sure

Ready

PCL SmartSwitch

Honor DSR

status message appears on the Control Panel display

Ready

status message.

and

is set to

PS SmartSwitch

Off

are set to On.

Chapter 3: Printing

Ready

5-3 ❖ DocuPrint C20/NC20 User Guide

Table 5-1 Page 1 of 4

Table 5.1 Printer operation problems

(continued)

Problem Action

Print material misfeeds or multiple feeds occur .

• Make sure the paper you are using meets the specifications for your printer. See the separate

• Flex paper or other print material before loading it in the input tray or the optional Tray 2.

• Make sure the print material is loaded correctly.

• Make sure the paper width and length guides on the input tray are adjusted correctly.

• Do not overfill the paper sources.

• Do not force paper down into the manual feed slot when you load it; otherwise, the paper may skew or buckle.

• Remove any curled paper from the input tray or optional Tray 2.

• If there is a recommended print side for the paper, load the paper as described in

• Load less paper in the paper sources.

• Turn the paper over or around and try printing again to see if feeding improves.

• Do not mix paper types.

• Do not mix reams of paper.

• Remove the top and bottom sheets of a ream before loading the print material.

• Load a paper source only when it is empty.

Supplies/Options Guide

Chapter 2: Loading Print Media

for more information.

5-4 ❖ DocuPrint C20/NC20 User Guide

Table 5-1 Page 2 of 4

Printer Problems

Table 5.1 Printer operation problems

(continued)

Problem Action

You get unexpected page breaks.

Job prints from the wrong paper source or on the wrong paper.

Static builds up on transparencies or transparencies jam.

Menu settings changed from the Control Panel have no effect.

Job does not print in color.

Check the

Print Timeout

information. Check th e

and in the printer driver. See

Administrator Guide

Use high quality transparencies specifically recommended for inkjet printers.

Settings in the software application or the printer driver are overriding the settings on the Control Panel.

• Change the menu settings from the printer driver, the printer utilities, or the software application instead of the Control Panel.

• Disable the settings in the printer driver, the printer utilities, or the software application.

• The printer driver or software application may be set to print in black and white mode. Change the

Color Correction

information.

• Check to make sure a color or photo print cartridge is installed.

Print Timeout

in Chapter 1 of the

PAPER TYPE

setting in the Setup Menu. Increase the setting. See

System Administrator Guide

setting in the Paper Menu on the printer Control Panel

PAPER TYPE

for more information.

Color Correction

in Chapter 1 of the

for more

in Chapter 1 of the

setting in the Color Menu. See

System Administrator Guide

System

for more

Table 5-1 Page 3 of 4

Chapter 5: Troubleshooting ❖ 5- 5

Printer Problems

Table 5.1 Printer operation problems

(continued)

Problem Action

Job does not print in the correct colors.

Job prints i n a different color and setting than the color-setting set in the printer driver.

Printer prints, but no characters appear.

Adjust the colors through the software application, the printer driver, or CentreWare DP. Change the

Color Correction

information. Software settings override printer driver overrides the Control Panel setting.

Adjust the color in the software settings by changing the setting in the Color Menu. See

Administrator Guide

• Make sure the tape is removed from the printhead. See

Chapter 4: M aintaining the Printer

• Check the print cartridges to be sure they are correctly installed. See

Chapter 4: M aintaining the Printer

• Check to see if the print cartridge ink is low or empty. See

Chapter 4: M aintaining the Printer

• Made sure print material is loaded in the printer.

in Chapter 1 of the

for more information.

Color Correction

System Administrator Guide

Color Correction

for more information.

setting in the Color Menu. See

for more

Color Correction

in Chapter 1 of the

Table 5-1 Page 4 of 4

System

5-6 ❖ DocuPrint C20/NC20 User Guide

Printer Problems

Print Quality

Problems

Consult Table 5.2 for corrective actions when the printer does not produce the output print quality you expect.

Table 5.2 Print quality problems

Problem Action

Print is too light. • If you are printing on an uneven print surface, change the

setting in the Paper Menu. See

Administrator Guide

• Verify that the correct print material is being used.

• Make sure the or

1200 Image Quality

Administrator Guide

Entire page is white. • Make sure the tape is removed from the printhead. See

Chapter 4: M aintaining the Printer

• Check the print cartridges to be sure they are correctly installed. See

Chapter 4: M aintaining the Printer

• Check to see if the print cartridge ink is low or empty.

Characters have jagged or uneven edges.

• Change the

Image Quality

for more information.

Guide

• If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software application.

• Make sure the print cartridges are properly aligned. See

Print Cartridges”

for more information.

Print Quality

. See

for more information.

Print Quality

. See

Print Quality

(page 4-11).

PAPER TYPE

setting in the Color Menu is set to

Print Quality

for more information.

setting in the Color Menu to

in Chapter 1 of the

System Administrator

PAPER TYPE

System

Presentation

System

Presentation

“To Align the

, or

1200

Table 5-2 Page 1 of 3

Chapter 5: Troubleshooting ❖ 5- 7

Printer Problems

Table 5.2 Print quality problems

(continued)

Problem Action

The job prints, but the left and top margins are incorrect.

Print is smeared on the page.

Printed colors are different from the colors that appear on the computer screen.

Black text is not sharp. Make sure a black print cartridge is installed and not a photo print cartridge.

• Make sure the

PAPER SIZE

information.

• Make sure the margins are set correctly in the software application you are using.

• This problem is more prevalent when using the photo cartridge. Try using coated paper or a different type of print material.

• Alter the amount of ink used through the

Quality

System Administrator Guide

• Make sure you remove each transparency or sheet of glossy paper as it exits the printer.

• Computer screen colors vary based upon screen resolution and display types. They are not an accurate representation of printed colors.

• Print a Color Sample test page to use as a reference to select colors. See

Color Samples

information.

PAPER SIZE

in Chapter 1 of the

menu item in the Color Menu. See

in Chapter 1 of the

setting is set correctly in the Paper Menu. See

System Administrator Guide

Quick Print

Print Quality

for more information.

System Administrator Guide

for more

value in the

in Chapter 1 of the

for more

5-8 ❖ DocuPrint C20/NC20 User Guide

Table 5-2 Page 2 of 3

Xerox C20 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Safety Notes

Electrical Safety

Maintenance Safety

Operational Safety

Getting to Know Your Printer Chapter1

Introduction

Printer Features

Print Speed

Resolution

Resident Fonts

Connectivity

Printer Components

External Components

Interface Connectors

Front Cover

DocuPrint Documentation

Using the CDs

Loading Print Media Chapter 2

Introduction

Selecting Paper

Loading Paper

To Load the Standard Input Tray

To Load the Manual Feed Slot

Using Tray 2

To Load Tray 2:

Tray Linking

Printing Multiple Jobs

Using Letterhead

Printing Chapter 3

Driver Features

Using the Control Panel

To print a menu settings page:

To select a new value as the default setting:

Maintaining the Printer Chapter 4

Replacing the Print Cartridges

To Change the Alignment Value

To Print an Alignment Test Page

Cleaning Your Printer

To Run the Printhead Test

Storing Prin t Cartr idges

Troubleshooting Chapter 5

Printer Problems

Table 5.2 Print quality problems