Xerox 96 User Manual

Xerox DocuPrint 96/4635/180/2000 Series NPS/IPS

Guide to Performing Routine Maintenance

721P90060 Version 8.0 October 2002

Guide to Performing Routine Maintenance

Xerox Corporation 701 S. Aviation Boulevard El Segundo, CA 90245

material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc.

Printed in the United States of America. Publication number: 721P90060 Xerox® and all Xerox products mentioned in this publication are trademarks of

Xerox Corporation. Products and trademarks of other companies are also acknowledged.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Laser safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Ozone information: U. S. only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

Operation safety: U. S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

Operation safety: Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Warning markings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Electrical supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

Ventilation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

Operator accessible areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Before cleaning your product . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

CE mark: Europe only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Radio and telecommunications equipment directive (Europe only) . . . . . x

For further information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiv

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

1. Feeder trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Checking feeder trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Loading feeder trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Guidelines for loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Loading trays 1 and 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Loading trays 3, 4, 5, and 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

2. Output trays and bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Checking and unloading the sample tray . . . . . . . . . . . . . . . . . . . . . . . 2-1

Checking and unloading purge trays . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Checking and unloading high-capacity stacker (HCS) bins . . . . . . . . . 2-2

Unloading a stacker bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

3. Fuser agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

4. Adding dry ink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Guide to Performing Routine Maintenance iii

Table of contents

5. Replacing the dry ink waste container . . . . . . . . . . . . . . . . . . . . . 5-1

6. Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Cleaning the keyboard, monitor, and the exterior of the printer controller . 6-1

Cleaning the sensors and the reflective surfaces . . . . . . . . . . . . . . . . . 6-2

Cleaning the Q850 sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Cleaning the Q1011 sensor and mirror . . . . . . . . . . . . . . . . . . . 6-5

Cleaning additional sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Sensor Q1107 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Q1106 and Q1166 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Sensor Q1164 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Cleaning the 4mm cartridge tape drive . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

7. Maintenance and support services . . . . . . . . . . . . . . . . . . . . . . . .7-1

Xerox Customer Service Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Xerox Documentation and Software Services . . . . . . . . . . . . . . . . . . . . 7-1

Xerox Font Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Operator training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Xerox Customer Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Reporting billing meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

iv Guide to Performing Routine Maintenance

Laser safety

Safety

WARNING

Adjustments, use of controls, or performance of procedures other than those specified herein may result in hazardous light exposure.

The Xerox DocuPrint printers are certified to comply with the performance stan dards of the U.S. Department of Health, Education, and Welfare for Class 1 laser products. Class 1 laser products do not emit hazardous radiation. The DocuPrint printers do not emit hazardous radiation because the laser beam is completely enclosed during all modes of customer operation.

The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool.

DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS. ONLY XEROX SERVICE REPRESENTATIVES HAVE ACCESS TO THESE PANELS.

Guide to Performin g Routine Maintenance v

Safety

Ozone information: U. S. only

This product produces ozone during normal operation. The amount of ozone produced depends on copy volume. Ozone is heavier than air. The environmental parameters specified in the Xerox installation instructions ensure that concentration levels are within safe limits. If you need additional informat ion concerning ozone, call 1-800-828-6571 to request the Xerox publicat ion 600P83222, OZONE.

Operation safety: U. S.

Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. They have been approved by safety agencies, and they comply with environmental standards. Please observe the following precautions to ensure your continued safety.

WARNING

Improper connection of the equipment grounding conductor may result in risk of electrical shock.

• Always connect equipment to a properly grounded electrical outlet. If in doubt, have the outlet checked by a qualified electrician.

• Never use a ground adapter pl ug t o connect equipment to an electrical outlet that lacks a ground connection terminal.

• Always place equipment on a solid support surface with adequate strength for its weight.

• Always use materials and supplies specifically designed fo r your Xerox equipment. Use of unsuitable materials may result in poor performance and may create a hazardous situation.

• Never move either the printer or the printer controller without first contacting Xerox for approval.

• Never attempt any maintenance that is not specifically described in this documentation.

• Never remove any covers or guards that are fastened with screws. Th ere are no oper ator-serviceable areas within these covers.

• Never override electrical or mechanical interlocks.

vi Guide to Performing Routine Maintenance

• Never use supplies or cleaning materials for other than the ir intended purposes. Keep all materials out of the reach of children.

• Never operate the equipment if you notice unusual noises or odors. Disconnect the power cord from the electrical outlet and call service to correct the problem.

If you need any additional safety information concerning the equipment or materials Xerox supplies, call Xerox Product Safety at the following toll-free number in the United States:

1-800-828-6571

For customers outside the United States, contact your loc al Xerox representative or operating company.

Operation safety: Eur o pe

Safety

This Xerox product and supplies are manufactured, test ed and certified to strict safety regulations, electromagnetic regulations and established environmental standards.

Any unauthorised al teration, which may include the addition of new functions or conn ection of external devices, may impact the product certification.

Please contact your Xerox representative for more information.

Warning markings

All warning ins tructions ma rked on or supplied with the product should be followed.

This WARNING alerts users to areas of the product where there is the possibility of personal damage.

This WARNING alerts users to areas of the product where there are heated surf ace s, which should not be touched.

Guide to Performing Routine Maintenance vii

Safety

Electrical supply

This product shall be operated from the type of electrical supply indicated on the product’s data plate label. If you are not sure that your electrical supply meet s the requirem ents, please consult your local power co mpany for advice.

WARNING

This product must b e connected t o a protectiv e earth circuit. This product is supplied with a plug that has a protective earth pin. This plug will fit only into an earthed electrical outlet. This is a safety f eature . Always co nnect equipment to a properly gr ounded electrical outlet. If in doubt, ha ve the ou tlet check ed b y a qualified electrician.

To disconnect all electrical power to the product, the disconnect device is the power cord. Remove the plug from the electrical outlet.

Ventilation

Slots and ope ning in the enclosure of the product are provid ed for ventilation. Do not block or cover the ventilation vents, as this could result in the product overheating.

This product should not be placed in a built-in installation unless proper ventilation is provided, please contact your Xerox representative for advice.

Never push objects of any kind into the ventilation vents of the product.

Operator accessible areas

This product has been designed to restrict operator access to safe areas only. Operator access to hazardous areas is restricted with covers or guards, which would require a tool to remove. Never remove these covers or guards.

viii Guide to Performing Routine Ma intenance

Maintenance

Any operator product maintenance procedures will be described in the user docume ntation supplied with the product. Do not carry out any maintenance on the product, which is not described in the customer documentation.

Before cleaning your product

Before cleaning this product, unplug the product from the electrical outlet. Always use materials specifically designated for this product, the use of other materials may result in poor performance and may create a hazardous situation. Do not use aerosol cleaners , they may be flammable under certain circumstances.

Safety

CE mark: Europe only

January 1, 1995: Council Directive 73/23/EEC, amended by Council Directive 93/68/EEC, approximation of the laws of the member states related to low voltage equipment.

January 1, 1996: Council Directive 89/336 /EEC, approximation of the laws of the member states related to electr omagnetic compatibility.

March 9, 1999: Council Directive 99/5/EC, on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity.

A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox representative.

In order to allow this equipment to operate in proximity to Industrial, Scientific and Medical (ISM) equipment, the external radiation for the ISM equipment may have to be limited or special mitigation measures taken.

This is a Class A product. In a domestic environment this product may cause radio frequency interference, in which case the user may be required to take adequate measures.

Shielded interface cables must be used with this product to maintain compliance with Council Directive 89/36/EEC.

Guide to Performin g Routine Maintenance ix

Safety

Radio and telecommunications equipment directive (Europe only)

Certification to 1999/5/EC Radio Equipment and Telecommunications Terminal Equipment Directive:

This Xerox product has been self-certified by Xerox for panEuropean single terminal connection to the analog public switched telephone network (PSTN) in accordance with Directive 1999/5/EC.

The product has been design ed to w ork with the nation al PSTNs and compatible PBXs of th e following countries:

Austria Germany Luxembourg Sweden Belgium Greece Netherlands Switzerland Denmark Iceland Norway United Kingdom Finland Ireland Portugal France Italy Spain

In the event of problems, contact y our local Xe ro x r epres entative in the first instance.

This product has bee n tested to, and is compliant with, TBR2 1, a specification for terminal equipment for use on analog switched telephone networks in the European Economic area.

The product may be configured to be compatible with other country networks. Please contact your Xerox representative if your product needs to be reconnected to a network in another country. This product has no us er-adjustable settings.

NOTE: Although this product can use either loop disconnect (pulse) or DTMF (tone) signaling, it should be set to use DTMF signaling. DTMF signaling provides reliable and faster call setup.

Modification or connection to external control software, or to external control apparatus not authorized by Xerox, invalidates its certification.

x Guide to Perfo rming Routine Maint enance

For further information

For more information on Enviro nment, Health and Safety in relation to this Xerox product and supplies, please contact the following customer help lines:

Europe:+44 1707 353434 USA:1 800 8286571 Canada:1 800 8286571

Safety

Guide to Performin g Routine Maintenance xi

Safety

xii Guide to Performing Routine Maintena nce

About this guide

Introduction

This guide provides information on how to perform basic maintenance tasks on the Xerox DocuPrint 96, 4635, or 180.

NOTE: You may be using the DocuPrint NPS/IPS software extension on a DocuPrint 2000 EPS system. The 2000 Series printer models are the 100, 135, 155, and 180. These printers are comparable in capabilities to the DocuPrint NPSIPS mode ls 96, 4635, an d 180.

This guide is designed for operators whose job consists of operating each of the system components, running print jobs, solving simple system problems, and performing basic maintenance tasks, such as replenishing dry ink.

Refer to the entire list of documentation in th e “Related publications” section for information on other tasks required for printing with your NPS/IPS printer.

Users should have an understanding of printer controller operations.

Before using this guide, become familiar with its contents and conventions.

This section lists the contents of this guide.

• Chapter 1, “Feeder trays,” provides information on how to load feeder trays for your DocuPrint printer.

• Chapter 2, “Output trays and bins,” describes how to unload output trays for the DocuPrint printer.

• Chapter 3, “Fuser lubricant,” describes how to refill the fuser agent reservoir, and how to replace the pressure roll wiper.

Guide to Performin g Routine Maintenance xiii

Introduction

Conventions

• Chapter 4, “Adding dry ink,” describes how to add dry ink to the printer.

• Chapter 5, “Replacing the dry ink waste container,” provides information on how to replace the dry ink waste container.

• Chapter 6, “Cleaning,” provides instructions on how to clean the various printing system components.

• Chapter 7, “Maintenance and support services,” provides information on how to call for service, obtain documentation and training, and report meter readings.

This guide uses the following conventions:

• All caps and angle brackets: Withi n procedures , the names of keys are shown in all caps within angle brackets (for example, press <ENTER>).

• Angle brackets: Variable information, or the positi on of a specified argument in the command syntax, appears in angle brackets (for example, List Fonts <Pattern>).

• Bold: Within procedures , te xt and number s that you e nter are shown in bold (for example, enter privilege operator).

• The word “enter” within pr ocedures: The two-step process of keying in data and p ressing <ENT ER> (for example, enter y).

• Italics: Document and library names are shown in italics (for example, the Xerox DocuPrint NPS/IPS Guide to Managing Print Jobs).

• Quotation marks: Keywords you can enter as arguments appear in quotes (for example, “USLetter”).

• Vertical bars: Alternatives to specifie d ar guments are separated by vertical bars (for example, Set Time <Time | Remote Host Name | IP Address>).

xiv Guide to Performing Routine Maintenance

NOTE: Notes are hints that help you perform a task or understand the text.

Cautions alert you to an action that could damage hardware or software.

Warnings alert you to conditions that may affect the safety of people.

Related publications

The Xerox DocuPrint NPS/IPS documentation set includes the documents listed below.

Introduction

CAUTION

WARNING

NOTE: For a list of IBM reference manuals for IPDS printing, refer to the Solutions Guide for IPDS Printing.

• Guide to Configuring and Managing the System

• Guide to Managing Print Jobs

• Guide to Performing Routine Maintenance

• Guide to Submitting Jobs from the Client

• Guide to Using Page Description Languages

• Installation Planning Guid e

• System Overview Guide

• Troubleshooting G uide

• Solutions Guide for IPDS Printing

• Decomposition Service and Tools Guide

• Glossary

• Master Index

• Generic MICR Fundamentals Guide

• Customer Information Quick Reference Card

• Printer Contr o ller Comman d s Qu ick Reference Ca r d

• Operator Quick Reference Card

• Submitting your Jobs from Macintosh Quick Reference Card

Guide to Performin g Routine Maintenance xv

Introduction

• Submitting your Jobs from UNIX & DOS Quick Reference

Card

• Submitting your Jobs from Windows NT 4.0 (QuickPrint) Quick Reference Card

• Submitting your Jobs Using Windows NT 4.0 Drivers Quick Reference Card

The documentation set also includes an electronic version, the DocuPrint NPS/IPS Interactive Custome r Documenta tion CD.

xvi Guide to Performing Routine Maintenance

1. Feeder trays

This chapter shows the steps needed to load and check feeder trays on t he Docu Print 96/4 635/1 80 N PS/IPS , and explains what actions are necessary if paper stock is changed.

NOTE: The number of feeder trays on your system depends on the number of feeder/stacker modules installed.

Checking feeder trays

Check the amount of paper remaining in each feeder tray by examining the green lights above the icons on the door of the tray.Each ligh t rep resents 2 5% of a rea m, or about 125 sh eets o f 20-pound or 80 gsm (grams per square meter) paper.

Guide to Performin g Routine Maintenance 1-1

Feeder trays

• You can open and load any tray not currently in use without

• If you try to open a tra y currentl y in use, the feeding switches

• The printer does not f eed all t he paper out of a tra y. A stack of

Loading feeder trays

It is important to load paper properly in the feeder trays to prevent jams and loss of production time. The following guidelines will help ensure maximum efficiency of your printer’s operation.

interrupting printing.

to a backup tray if one is available. If a backup tray is not available, the printer stops.

approximately 1/4 inch / 6 mm remains in the tray.

Guidelines for loading paper

When you are loading the paper, follow these guidelines to prevent pager jams:

• Remove damaged sheet s.

• Load the paper with the package wrapper seam side up.

• Make sure that the direction of the curl is consistent.

• Avoid fanning the paper unless the stock is predrilled.

• Do not load the paper above the MAX line on the length guide.

• Place any paper left in the bottom of the tray on top of the new paper stack.

• For tr ays 3, 4, 5 and 6, load paper with curl side up. If y ou do not detect paper curl, load paper with the wrapper seam side down.

Additional guidelines for loading special stocks:

• When loading predrilled paper, fan the paper and remove loose paper plugs.

• Load transparencies into trays 1 and 2 only.

• When loading tab stock, remove deformed, bent, or damaged stock.

1-2 Guide to Perf orming Routine Maintenance

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