Version 1.0
August 2009
701P49827
DocuColor® 7002/8002
Quick Start Guide
©
2009 Xerox Corporation. All rights reserved. Xerox, Xerox Canada Ltd, Xerox Limited, and the
sphere of connectivity design are trademarks of Xerox Corporation in the United States and/or
other countries.
Changes are periodically made to this document. Changes, technical inaccuracies, and
typographic errors will be corrected in subsequent editions.
Table of Contents
Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome to the Quick Start Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Exercises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Exercise 1. Locating the Major Components of your system . . . . . . . . . . . . . . . . . . . 3
Exercise 2. Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loading paper (Trays 1-4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Exercise 3. Submitting a print file from your print server . . . . . . . . . . . . . . . . . . . . . . . 8
Printing the Loading Paper.pdf file from the Xerox FreeFlow Print Server . . . 8
Printing the Loading Paper.pdf file from the EX Print Server . . . . . . . . . . . . . . . 9
Printing the Loading Paper.pdf file from the CX Print Server . . . . . . . . . . . . . .10
Exercise 4. How to clear paper jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Printer jam clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Paper tray jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Upper Transport Area jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Transport Module jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Exit Module jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Right/Left Door paper path jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Jam clearance with 2-sided printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
High Capacity Stacker 80 (HCS80) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
High Capacity Stacker/Stapler (HCSS)/Common Stacker/Stapler (CSS) . . . . 17
Exercise 5. How to check the status of your job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Job Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Exercise 6. How to check the machine status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Exercise 7. How to call for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Exercise 8. Locating and Using the Information System . . . . . . . . . . . . . . . . . . . . . . 22
Quick Start Guide i
Table of Contents DocuColor 7002/8002
ii Quick Start Guide
Preface
Welcome to the Quick Start Guide
This guide is designed to help you quickly begin using your new DocuColor 7002/8002 Digital
Press. The information in this guide will help you load paper, print a file from your print server
and check the status of critical machine data.
For additional details and information, refer to the DocuColor 7002/8002 Digital Press User
Guide.
This guide consists of the following exercises:
• Exercise 1. Locating the major components of your system
• Exercise 2. How to load paper
• Exercise 3. How to submit a print file from your print server
• Exercise 4. How to clear paper jams
• Exercise 5. How to check the status of your job
• Exercise 6. How to check the machine status
• Exercise 7. How to call for service
This guide is designed to help you quickly begin using your new DocuColor 7002/8002 Digital
Press.
Time to get started!
Quick Start Guide 1
DocuColor 7002/8002
2 Quick Start Guide
Exercises
Exercise 1. Locating the Major Components of your system
The diagram below identifies the major components of the digital press. You will need to know
the locations of the various components so that you can complete the exercises in the following
pages.
Not all components will be discussed in this guide. For further details, refer to the DocuColor
7002/8002 Digital Press user guide that you will print in Exercise 3. Submitting a print file from
your print server on page 8.
Go to your printer and use this diagram to locate the components.
Power on/off switch
User Interface (UI)
Control Panel
Dry Ink/Toner Compartment
Paper Tray
Paper Tray
Offset Catch Tray
Exit Module
Front DoorsTransp ort Module
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Exercises DocuColor 7002/8002
Exercise 2. Loading Paper
The first step in getting a print is to make sure there is the correct paper loaded in the trays for
your job.
Go to your printer and load 8.5 X 11 inch paper in trays 1 and 2.
Loading paper (Trays 1-4)
1. Lift the handle and pull out the paper tray.
2. Select the appropriate paper stock for your print job.
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DocuColor 7002/8002 Exercises
3. Open the ream of paper seam side up and place it in the tray.
4. Place the paper in the front right corner of the tray.
5. Do Not exceed the “Max” fill line.
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Exercises DocuColor 7002/8002
6. Squeeze the green levers, and slide the Paper Guides until they touch the side of the paper.
7. Press the button to select Non-Standard or Standard at the front of the tray. The green
light will indicate your selection
Non-standard
Standard
Non-standard size paper is any paper for which there is no paper guide setting within the
minimum and maximum sizes for the trays: 7.16 to 12.6 inch Long Edge Feed (LEF) or 7.16
to 19.2 inch SEF (182 - 320 mm LEF or 182 x 488 mm Short Edge Feed (SEF)
8. Press the button to select Transpa rency or the appropriate paper weight. The green light
will indicate your selection.
Transparency
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DocuColor 7002/8002 Exercises
9. Press the button to select Coated or Uncoated. The green light will indicate your selection.
Coated
Uncoated
10. Select the position of the Paper Tray Blowers to match the weight of the paper stock in the
tray.
11. Slide the tray back into the machine until it locks into place.
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Exercises DocuColor 7002/8002
Exercise 3. Submitting a print file from your print server
The following exercises provide instructions on how to print the Loading Paper Chapter of your
User Guide located on the Customer Documentation CD. You should have received the CD as
part of the installation package. The three print server options are the Xerox FreeFlow Color
Server, the Xerox CX Print Server, Powered by Creo, and the Xerox EX Print Server, Powered by
EFI. These servers are individually covered on the next few pages. Use the exercise that
matches your server configuration.
Printing the Loading Paper.pdf file from the Xerox FreeFlow Print Server
Follow these steps to print the Loading Paper.pdf
document from the FreeFlow Print Server:
1. Insert the Customer Documentation CD into the DVD/CD ROM Drive.
2. Select the Print from File pull down menu.
3. Select Browse.
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DocuColor 7002/8002 Exercises
4. Select the Look In pull down menu and select CD-RW0.
5. Select and highlight Loading Paper.pdf from the file selection.
6. Select OK.
7. Select Print.
Printing the Loading Paper.pdf file from the EX Print Server
Follow these steps to print the Loading Paper.pdf document from the EX Print Server:
1. Insert the Customer Documentation CD in the DVD/CD Drive.
2. Select File>Import>Job.
3. Select Look In>DVD-RW Drive (F:).
4. Select to highlight Loading Paper.pdf file.
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Exercises DocuColor 7002/8002
5. Select Add.
6. Select Import.
7. Right-click the file in the Active Jobs Window and select Print.
Printing the Loading Paper.pdf file from the CX Print Server
Follow these steps to print the Loading Paper.pdf document from the CX Print Server.
1. Insert the Customer Documentation CD in the DVD/CD-ROM Drive.
2. Select Job>Import>Job.
3. Select Look In>DVD-RW Drive (E:)
4. Select to highlight the Loading Paper.pdf file.
5. Select the Add Button (Green Arrow) to move the file to the Virtual Printer Window..
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DocuColor 7002/8002 Exercises
6. Select the file and then select Import. The file appears in the Process Queue.
7. Right-click the file and select Run Immediately.
Exercise 4. How to clear paper jams
Printer jam clearance
If a jam occurs, the digital press stops printing and a message is displayed on the User Interface
(UI). Follow all instructions displayed completely
additional information to resolve the problem.
If power is interrupted during the printing process, it is imperative that you clear areas behind
the Right and Left Front Doors last
. Clear all other jam areas first.
and in sequence. Refer to this chapter for
Paper tray jams
The UI displays an animation showing the tray containing the jam.
CAUTION
Be careful of the Feed Heads and the Feed Rolls. They can be damaged with rough treatment.
CAUTION
If you hear paper tearing, stop opening the tray. Open the door of the Transport Module or the
SFM Transport Area and clear the paper from the Transport Module before attempting to open
the tray again.
The UI displays an animation showing the tray containing the Jam.
1. Open the Tray with the jam.
2. Carefully remove all jammed paper.
3. Use the UI to determine if further jams exist and clear those areas.
Quick Start Guide 11
Exercises DocuColor 7002/8002
Upper Transport Area jam
Jams occur in this area only when the Second Feeder Module containing Trays 3 and 4 is
connected.
1. Pull out the Transport Area drawer above Tray 1.
2. Lift up the handle.
3. Remove all jammed paper.
4. Return the drawer to its original position.
5. Follow the instructions on the UI to clear other areas or to resume your print job.
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DocuColor 7002/8002 Exercises
Transport Module jams
3a
7c
7b
Open the areas in the Transport Module indicated on the UI. Carefully remove all jammed
paper.
1. Open the Transport Module door.
2. Grasp the green handles 3a, squeeze and move it to the right.
3. Carefully remove all jammed paper.
4. Reposition handles 3a.
5. Lift up green handles 3b.
6. Carefully remove all jammed paper and return handles 3b to the original position.
7. Follow the UI messages and, if required, lift handles 7a and remove all jammed paper.
Return handles 7a to the original position.
8. Squeeze handles 7b and lower to the right. Remove all jammed paper. Return handles 7b
to the original position.
9. Squeeze handles 7c and lower to the left. Remove all jammed paper. Return handles 7c to
the original position.
10. Close the Transport Module door.
3b
7a
11. Follow the instructions on the UI to restart your print job.
Quick Start Guide 13
Exercises DocuColor 7002/8002
Exit Module jams
8a
8b
8e
8c
8d
8f
8g
Follow the instructions on the UI to clear jams from all the areas indicated in the Exit Module.
Follow the instructions on the UI to restart your print job.
Right/Left Door paper path jams
WARNING
Be careful when clearing jams in the Fuser area. The Fuser is extremely hot and will cause
injury.
Always follow the instructions on the UI to locate and clear jams.
Note
It is imperative that you clear all other jam areas before you open and clear the Right and Left
Front Door areas.
1. Open the Right and Left Front Doors when directed to by a UI message.
2. Grasp handle 4 and move it in the direction of the arrow.
3. Slowly pull out the Paper Transport module until it stops.
4. Lift handle 4a and carefully remove all jammed paper, ensuring that all pieces are removed
if the paper is torn. Turn the green handle 4b to free any paper that is caught.
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DocuColor 7002/8002 Exercises
5. Reposition green handle 4a.
4a
4b
6. The Fuser area is on the right hand side of the Paper Transport module. Lift handle 4c on
the right hand side and pull to open.
7. Lift up handle 4d until it stops and clear any jammed paper. Rotate knob 4e in the direction
of the arrow on the knob to clear any paper that is caught.
Note
Occasionally a sheet of paper wraps around the heat roll. (The heat roll is visible when
handle 4d is up). DO NOT attempt to remove this sheet of paper because the stripper
fingers may be damaged if you attempt this procedure. Call your Xerox service
representative to remove this piece of paper.
8. Reposition green handle 4d and close area 4c. Ensure these are firmly in place.
4d
4e
4c
9. Grasp handle 4 and slowly push in the Paper Transport until it stops. Turn the handle in the
direction of the arrow to lock the module in place.
10. Close the Right and Left Front Doors.
11. Follow the instructions on the UI to restart your print job.
Quick Start Guide 15
Exercises DocuColor 7002/8002
Jam clearance with 2-sided printing
WARNING
Be careful when clearing jams in the Fuser area. The Fuser is extremely hot and will cause injury.
When printing 2-Sided output, the UI will direct you to clear the following areas if a jam occurs.
1. Open the Right and Left Front Doors when directed to by a UI message.
2. Lift handles 5 and 6 and clear any paper in the areas.
6
CAUTION
Paper can rip if not pushed back before removing it from under the lip of this area.
3. Push the paper back until you see the front edge, then remove the paper.
4. Reposition handles 5 and 6 by closing firmly.
5. Close the Right and Left Front Doors.
6. Follow the instructions on the UI to restart your print job.
5
16 Quick Start Guide
DocuColor 7002/8002 Exercises
High Capacity Stacker 80 (HCS80)
Perform the following steps to clear the HCS80 jam in the Bypass area and resume printing.
1. Remove any paper from the Top Tray.
2. Lift the HCS80 Top C over .
3. Lift the green handle, or handles, indicated on the UI and remove all paper in the Bypass
area. Remove paper only from the areas indicated.
4. Close each green handle.
5. Close the HCS80 Top Cove r .
6. If the UI indicates there is a jam in the digital press, follow the instructions on the screen to
remove any paper in the area indicates. Refer to the Jam Clearance section in the Problem
Solving chapter in this manual.
7. Follow the instructions displayed on the digital press UI to resume printing.
High Capacity Stacker/Stapler (HCSS)/Common Stacker/Stapler (CSS)
Read the following steps for more information on how to clear a jam.
1. Open the finisher Front Door. There are three possible jam areas. Handle 1 moves down,
handle 2 moves to the right, and handle 3 moves up
2. Remove all jammed paper only from the area indicated on the Touch Screen and the
finisher Control Panel Display. Do not remove paper from any other areas.
3. Reposition the handle.
4. Close the finisher Front Door.
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Exercises DocuColor 7002/8002
5. Follow any instructions on the Touch Screen to restart your print job.
1
2
3
Exercise 5. How to check the status of your job
Monitoring job status is an important part of controlling printer workflow. One button located
on the Control Panel puts the information at your fingertips.
Job Status
When you press the Job Status button on the Control Panel, the Job Status screen is displayed.
Jobs are numbered in the order they are received for processing.
1. Go to your printer and press the Job Status Button.
2. Review the information that is provided for controlling the printer workflow:
• Job List - Shows all jobs submitted to the digital press.
• Hold Job - Holds a job in the print queue until released.
• Release Job - Releases a Hold Job to be printed.
• Promote Job - Enables a job to be moved in front of other jobs in the queue.
• Delete Job - Deletes a selected job.
• Job Details - Shows the programmed options for a selected job.
• Up/Down Arrows - Enables scrolling through job list.
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DocuColor 7002/8002 Exercises
Exercise 6. How to check the machine status
When the Machine Status button on the Control Panel is pressed, the Paper Trays tab screen is
displayed by default. The Machine Status screen can be set as the initial screen default by your
System Administrator.
1. Go to your printer and select the Machine Status Button
2. Read the following Tab descriptions:
Paper Trays - Shows the trays available, and the size, type, weight and level of the paper in
the trays.
Machine Details - Displays the customer support phone number, the serial number of the
machine, and access to the Meters screen.
Quick Start Guide 19
Exercises DocuColor 7002/8002
Error Log - Shows all error codes to assist your Xerox service representative in solving
problems with the digital press.
Maintenance - Touch the Customer Replaceable Unit button to display the status of the
Dry Ink/Toner Cartridges, Dry Ink/Toner Waste Bottle, Charge Corotrons and Fuser Web
Green check Status is Okay.
Yellow check Indicates a Warning.
Red circle Indicates a Fault
20 Quick Start Guide
DocuColor 7002/8002 Exercises
Exercise 7. How to call for service
Refer to the UI when there is a problem with the digital press or an accessory. A status code and
suggested solutions are displayed on the screen. Follow all steps in the suggested solutions until
the problem is corrected. If the problem persists, call for assistance.
Prior to your call, record the following information:
1. A complete description of the problem.
2. Fault Code(s) located at the top of the Control Panel.
3. The Machine Serial Number. Press the Machine Status button and then touch the
Machine Details tab to read the serial number. If the serial number is not displayed, open
the Right/Left Front Doors of the digital press. The serial number is also on a white label on
the bottom front frame.)
a. If copy quality is the problem, have a sample available to help you describe the defect.
b. If possible, use a phone near the press when calling for assistance.
For system support, user help, and service support, call the appropriate number:
US: 1-800-821-2797 (Includes TTY Support)
Canada: 1-800-939-3769
Xerox also provides web-based customer support. Go to: www.xerox.com/eSupportCentre
Quick Start Guide 21
Exercises DocuColor 7002/8002
Exercise 8. Locating and Using the Information System
Now that you have had a brief tour of the DocuColor 7002/8002 Digital Press, take a moment
to review additional resources available to you. The following list identifies the various tools you
can use to learn more about your system.
Resource Description and Location
Customer Documentation CD The Customer Documentation CD supplied with the digital press
contains the following files and tools:
• Read Me First - This document provides a list of the
available documentation, similar to this exercise.
• DocuColor 7002/8002 Safety Guide - This
document contains important information about
safety and the Digital Press. Please read this
document completely.
• DocuColor 7002/8002 User Guide - This document
contains more detailed information that the Quick
Start Guide.
• DocuColor 7002/8002 Operator Manual - This
document is a comprehensive manual for press
operation.
• System Admininistration Guide - This document
contains information about administrative functions
for the digital press, including the Tools Mode, used to
change the operating parameters of the system.
• DocuColor 8002/7002 Specialty Media Guide - This
document provides recommendations regarding the
best way to print on various substrates.
Support Videos Support Videos are located on the CD and are directly linked
from the on-line files. By clicking on the links, the video will
display and play. Examples of video support include:
• Jam Clearance Procedures
• Maintenance Procedures
22 Quick Start Guide
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