Xerox Phaser 7800
Color Printer
Imprimante couleur
Xerox® Phaser® 7800
User Guide
Guide d'utilisation
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© 2011 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of
this publication may not be reproduced in any form without permission of Xerox Corporation.
Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or
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Document version 1.0: October 2011
Contents
1 Safety 9
Electrical Safety ............................................................................................................................................................. 10
General Guidelines................................................................................................................................................ 10
Operational Safety ....................................................................................................................................................... 11
Ozone Release ........................................................................................................................................................ 11
Printer Location ..................................................................................................................................................... 11
Operational Guidelines ....................................................................................................................................... 11
Power Cord .............................................................................................................................................................. 12
Printer Supplies ...................................................................................................................................................... 12
Maintenance Safety .................................................................................................................................................... 13
Printer Symbols .............................................................................................................................................................. 14
2 Features 15
Parts of the Printer ....................................................................................................................................................... 16
Left Front View of Phaser 7800DN Color Printer ...................................................................................... 16
Left Front View of Phaser 7800GX Color Printer ....................................................................................... 17
Left Front View of Phaser 7800DX Color Printer ....................................................................................... 18
Rear View ................................................................................................................................................................. 18
Control Panel .......................................................................................................................................................... 19
Internal Components .......................................................................................................................................... 19
Professional Finisher ............................................................................................................................................ 20
Advanced Finisher................................................................................................................................................. 21
Information Pages ....................................................................................................................................................... 22
Printing the Configuration Report .................................................................................................................. 22
Energy Saver Mode ...................................................................................................................................................... 23
Administration Features ............................................................................................................................................. 24
CentreWare Internet Services .......................................................................................................................... 24
Automatic Data Collection ................................................................................................................................ 25
Billing and Usage Information ........................................................................................................................ 25
More Information ......................................................................................................................................................... 26
3 Installation and Setup 27
Installation and Setup Overview ............................................................................................................................. 28
Physically Connecting the Printer to the Network .................................................................................... 28
Turning the Printer On and Off ........................................................................................................................ 29
Initial Printer Setup .............................................................................................................................................. 29
Optimizing Printer Performance ...................................................................................................................... 29
Modifying General Settings ...................................................................................................................................... 30
Phaser 7800 Color Printer 3
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Contents
Installing the Software ............................................................................................................................................... 31
Operating System Requirements .................................................................................................................... 31
Installing Drivers and Utilities for Windows ............................................................................................... 32
Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later ................................... 33
Installing Drivers and Utilities for UNIX and Linux .................................................................................. 34
Other Drivers ........................................................................................................................................................... 34
4 Paper and Media 35
Supported Paper............................................................................................................................................................ 36
Recommended Media ......................................................................................................................................... 36
Ordering Paper ....................................................................................................................................................... 36
General Paper Loading Guidelines ................................................................................................................. 36
Paper That Can Damage Your Printer........................................................................................................... 37
Paper Storage Guidelines ................................................................................................................................... 37
Advanced Finisher Guidelines .......................................................................................................................... 38
Professional Finisher Guidelines ...................................................................................................................... 38
Supported Paper Types and Weights ............................................................................................................ 39
Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers ...................... 39
Supported Standard Paper Sizes for the Phaser 7800DX Color Printer ............................................ 40
Supported Paper Sizes and Weights for Automatic 2-Sided Printing ............................................... 40
Supported Custom Paper Sizes ........................................................................................................................ 40
Loading Paper ................................................................................................................................................................ 41
Loading Paper in Tray 1 ..................................................................................................................................... 41
Loading Paper in Trays 2–5 ............................................................................................................................... 45
Setting the Guide Locks in the 500-Sheet Adjustable Trays................................................................. 49
Changing Paper Size, Type, and Color .......................................................................................................... 52
Printing on Special Paper ........................................................................................................................................... 53
Envelopes ................................................................................................................................................................. 53
Labels ......................................................................................................................................................................... 55
Glossy Cardstock ................................................................................................................................................... 56
Transparencies ....................................................................................................................................................... 56
5 Printing 57
Printing Overview .......................................................................................................................................................... 58
Selecting Printing Options ......................................................................................................................................... 59
Print Driver Help .................................................................................................................................................... 59
Windows Printing Options ................................................................................................................................. 60
Macintosh Printing Options .............................................................................................................................. 61
4 Phaser 7800 Color Printer
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Contents
Printing Features ........................................................................................................................................................... 63
Printing on Both Sides of the Paper ............................................................................................................... 63
Selecting Paper Options for Printing .............................................................................................................. 64
Printing Multiple Pages to a Single Sheet (N-Up) ..................................................................................... 64
Printing Booklets ................................................................................................................................................... 65
Using Color Options ............................................................................................................................................. 66
Printing Covers ....................................................................................................................................................... 67
Printing Inserts ....................................................................................................................................................... 67
Printing Exception Pages .................................................................................................................................... 68
Scaling ....................................................................................................................................................................... 69
Printing Watermarks ............................................................................................................................................ 70
Printing Mirror Images ........................................................................................................................................ 70
Creating and Saving Custom Paper Sizes .................................................................................................... 71
Selecting Job Completion Notification for Windows .............................................................................. 71
Printing Special Job Types ................................................................................................................................. 71
6 Maintenance 75
General Precautions ..................................................................................................................................................... 76
Cleaning the Printer ..................................................................................................................................................... 77
Cleaning the Printer Exterior ............................................................................................................................. 77
Cleaning the Printer Interior ............................................................................................................................. 78
Routine Maintenance .................................................................................................................................................. 84
Replacing Staple Cartridges .............................................................................................................................. 84
Emptying the Hole Punch Waste Container ............................................................................................... 91
Billing and Usage Information ................................................................................................................................ 94
Ordering Supplies .......................................................................................................................................................... 95
Locating the Serial Number .............................................................................................................................. 95
Consumables .......................................................................................................................................................... 95
Routine Maintenance Items ............................................................................................................................. 96
Customer Replaceable Units............................................................................................................................. 96
Other Supplies ........................................................................................................................................................ 96
When to Order Supplies ...................................................................................................................................... 97
Viewing Printer Supply Status .......................................................................................................................... 97
Recycling Supplies ................................................................................................................................................. 97
Moving the Printer ........................................................................................................................................................ 98
7 Troubleshooting 99
General Troubleshooting ......................................................................................................................................... 100
Printer Does Not Turn On ................................................................................................................................. 100
Printer Resets or Turns Off Frequently ........................................................................................................ 101
Printing Takes Too Long ................................................................................................................................... 101
Document Prints From Wrong Tray ............................................................................................................. 101
Document Fails to Print .................................................................................................................................... 102
Printer is Making Unusual Noises.................................................................................................................. 102
Automatic 2-Sided Printing Problems ......................................................................................................... 103
Date and Time Are Incorrect .......................................................................................................................... 103
Phaser 7800 Color Printer 5
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Contents
Jams ................................................................................................................................................................................. 104
Clearing Paper Jams .......................................................................................................................................... 105
Clearing Jams in the Advanced Finisher..................................................................................................... 121
Clearing Jams in the Professional Finisher ................................................................................................ 123
Minimizing Paper Jams ..................................................................................................................................... 134
Troubleshooting Paper Jams .......................................................................................................................... 135
Clearing Staple Jams ......................................................................................................................................... 137
Print-Quality Problems .............................................................................................................................................. 146
Controlling Print Quality ................................................................................................................................... 146
Solving Print-Quality Problems ....................................................................................................................... 148
Getting Help .................................................................................................................................................................. 152
Control Panel Messages ................................................................................................................................... 152
Using the Integrated Troubleshooting Tools ........................................................................................... 155
More Information ............................................................................................................................................... 158
A Specifications 159
Printer Configurations and Options ..................................................................................................................... 160
Standard Features .............................................................................................................................................. 160
Available Configurations .................................................................................................................................. 161
Options and Upgrades ...................................................................................................................................... 161
Physical Specifications .............................................................................................................................................. 162
Phaser 7800DN Color Printer Configuration ............................................................................................ 162
Phaser 7800GX Color Printer Configuration ............................................................................................. 162
Phaser 7800DX Color Printer Configuration ............................................................................................. 162
Configuration with Advanced Finisher and Booklet Maker ................................................................ 162
Configuration with Professional Finisher ................................................................................................... 162
Clearance Requirements .................................................................................................................................. 163
Environmental Specifications ................................................................................................................................. 165
Temperature ......................................................................................................................................................... 165
Relative Humidity ............................................................................................................................................... 165
Elevation ................................................................................................................................................................. 165
Electrical Specifications ............................................................................................................................................ 166
Power Supply Voltage and Frequency ........................................................................................................ 166
Power Consumption ........................................................................................................................................... 166
ENERGY STAR Qualified Product ................................................................................................................... 166
Performance Specifications .................................................................................................................................... 167
Printing Resolution ............................................................................................................................................. 167
Print Speeds .......................................................................................................................................................... 167
6 Phaser 7800 Color Printer
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Contents
B Regulatory Information 169
Basic Regulations ........................................................................................................................................................ 170
United States FCC Regulations ...................................................................................................................... 170
Canada .................................................................................................................................................................... 170
European Union ................................................................................................................................................... 171
Germany ................................................................................................................................................................. 171
Turkey RoHS Regulation ................................................................................................................................... 171
Material Safety Data Sheets .................................................................................................................................. 172
C Recycling and Disposal 173
All Countries .................................................................................................................................................................. 174
North America .............................................................................................................................................................. 175
European Union ........................................................................................................................................................... 176
Domestic/Household Environment .............................................................................................................. 176
Professional/Business Environment ............................................................................................................. 176
Collection and Disposal of Equipment and Batteries ............................................................................ 177
Battery Symbol Note ......................................................................................................................................... 177
Battery Removal .................................................................................................................................................. 177
Other Countries............................................................................................................................................................ 178
Phaser 7800 Color Printer 7
User Guide
This chapter includes:
Electrical Safety ................................................................................................................................................................ 10
Operational Safety .......................................................................................................................................................... 11
Maintenance Safety ....................................................................................................................................................... 13
Printer Symbols ................................................................................................................................................................. 14
1
Safety
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox® printer.
Phaser 7800 Color Printer 9
User Guide
Safety
WARNINGS:
Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electrical shock.
Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are instructed to do so. Turn off the printer when
performing these installations. Disconnect the power cord when removing covers and
guards for installing optional equipment. Except for user-installable options, there are
no parts that you can maintain or service behind these covers.
Electrical Safety
General Guidelines
The following are hazards to your safety:
The power cord is damaged or frayed.
Liquid is spilled into the printer.
The printer is exposed to water.
The printer emits smoke, or the surface is unusually hot.
The printer emits unusual noise or odors.
The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
10 Phaser 7800 Color Printer
User Guide
Safety
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of
your printer.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
print volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
Printer Location
Place the printer on a level, solid, non-vibrating surface with adequate strength to hold the weight of
the printer. To find the weight for your printer configuration, see Physical Specifications on page 162.
Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
Place the printer in an area where there is adequate space for operation and servicing.
Place the printer in a dust-free area.
Do not store or operate the printer in an extremely hot, cold, or humid environment.
Do not place the printer near a heat source.
Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
Do not place the printer where it is directly exposed to the cold air flow from an air
conditioning system.
Do not place the printer in locations susceptible to vibrations.
For optimum performance, use the printer at elevations recommended in Elevation on page 165.
Operational Guidelines
Do not remove the paper source tray that you selected in either the print driver or control panel while
the printer is printing.
Do not open the doors when the printer is printing.
Do not move the printer when it is printing.
Keep hands, hair, neckties, and so on away from the exit and feed rollers.
Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
Phaser 7800 Color Printer 11
User Guide
Safety
WARNING: Avoid the potential of electrical shock by ensuring that the printer is grounded properly.
Electrical products can be hazardous if misused.
CAUTION: Use of non-Xerox® supplies is not recommended. The Xerox® Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of
performance caused by use of non-Xerox® supplies, or the use of Xerox® supplies not specified for this
printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage
could vary outside these areas. Please contact your Xerox representative for details.
Power Cord
Use the power cord supplied with your printer.
Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
Only use an extension cord designed to handle the electrical current capacity of the printer.
Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
Do not place the printer in an area where people can step on the power cord.
Do not place objects on the power cord.
Do not plug or unplug the power cord while the power switch is in the On position.
If the power cord becomes frayed or worn, replace it.
To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to
disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Printer Supplies
Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
Store all consumable supplies in accordance with the instructions given on the package or container.
Keep all consumable supplies away from the reach of children.
Never throw consumable supplies into an open flame.
When handling cartridges, for example toner cartridges, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase
the risk of skin or eye contact.
12 Phaser 7800 Color Printer
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Safety
Maintenance Safety
Do not attempt any maintenance procedure that is not specifically described in the documentation
supplied with your printer.
Do not use aerosol cleaners. Clean with a dry lint-free cloth only.
Do not burn any consumables or routine maintenance items. For information on Xerox
recycling programs, go to www.xerox.com/gwa.
®
supplies
Phaser 7800 Color Printer 13
User Guide
Safety
Symbol
Description
Warning or Caution:
Ignoring this warning could cause serious injury or even death.
Ignoring this caution could damage property.
Hot surface on or in the printer. Use caution to avoid personal injury.
Do not burn the item.
Do not lift here.
Hot surface. Wait the indicated time before handling.
This item can be recycled. For details, see Recycling and Disposal on page 173.
Printer Symbols
14 Phaser 7800 Color Printer
User Guide
This chapter includes:
Parts of the Printer ........................................................................................................................................................... 16
Information Pages ........................................................................................................................................................... 22
Energy Saver Mode ......................................................................................................................................................... 23
Administration Features ................................................................................................................................................ 24
More Information ............................................................................................................................................................ 26
2
Features
Phaser 7800 Color Printer 15
User Guide
Features
This section includes:
Left Front View of Phaser 7800DN Color Printer ................................................................................................. 16
Left Front View of Phaser 7800GX Color Printer .................................................................................................. 17
Left Front View of Phaser 7800DX Color Printer .................................................................................................. 17
Rear View ............................................................................................................................................................................ 18
Control Panel ..................................................................................................................................................................... 18
Internal Components ..................................................................................................................................................... 19
Professional Finisher ....................................................................................................................................................... 20
Advanced Finisher ............................................................................................................................................................ 21
1. Tray 1, with Extension Tray
2. Left Side Door B
3. Left Side Door A
4. Left Side Door D
5. Control Panel
6. Output Tray
7. Center Output Tray
8. Secondary Power Switch
9. Front Door
10. Tray 2
Parts of the Printer
Left Front View of Phaser 7800DN Color Printer
16 Phaser 7800 Color Printer
User Guide
1. Left Side Door C
2. Tray 1, with Extension Tray
3. Left Side Door B
4. Left Side Door A
5. Left Side Door D
6. Control Panel
7. Output Tray
8. Center Output Tray
9. Secondary Power Switch
10. Front Door
11. Tray 2
12. 1500-Sheet Feeder (Trays 3–5)
13. Tray 3
14. Tray 4
15. Tray 5
Left Front View of Phaser 7800GX Color Printer
Features
Phaser 7800 Color Printer 17
User Guide
Features
1. Left Side Door C
2. Tray 1, with Extension Tray
3. Left Side Door B
4. Left Side Door A
5. Left Side Door D
6. Control Panel
7. Output Tray
8. Center Output Tray
9. Secondary Power Switch
10. Front Door
11. Tray 2
12. 2500-Sheet Feeder (Trays 3–5)
13. Tray 3
14. Tray 5
15. Tray 4
1. USB Connection
2. USB Memory Port, for service only
3. Ethernet Connection
4. Power Connector for Finisher
5. Power Connector for Printer
Left Front View of Phaser 7800DX Color Printer
Rear View
18 Phaser 7800 Color Printer
User Guide
Features
1. Transfer Roller
2. Fuser
3. Imaging Unit Lock Lever
4. Toner Cartridges
5. Main Power Switch
6. Transfer Belt Cleaner
7. Waste Cartridge
8. Imaging Units
9. Imaging Unit Cover
Control Panel
The control panel consists of a touch screen and buttons you press to control the functions available on
the printer. The control panel:
Displays the current operating status of the printer.
Provides access to print features.
Provides access to reference materials.
Provides access to Tools and Setup menus.
Provides access to Troubleshooting menus and videos.
Prompts you to load paper, replace supplies, and clear jams.
Displays errors and warnings.
Plays event-driven videos.
1. Touch Screen displays information and provides access to printer functions.
2. Power Saver enters Sleep mode, and exits Low Power or Sleep mode.
3. Pause temporarily stops the current print job, allowing you to cancel or resume the job.
Internal Components
Phaser 7800 Color Printer 19
User Guide
Features
1. Center Tray
2. Hole Punch Unit
3. Hole Punch Waste Container
4. Finisher Front Door
5. Right Top Tray
6. Exit Cover
7. Right Middle Tray
8. Staple Cartridge
9. Booklet Maker Bin
10. Booklet Staple Assembly
11. Booklet Maker
Professional Finisher
20 Phaser 7800 Color Printer
User Guide
1. Front Transport Cover
2. Hole Punch Unit (optional)
3. Hole Punch Waste Container
4. Center Tray
5. Finisher Top Cover
6. Staple Cartridge for optional Booklet Maker
7. Side Cover for optional Booklet Maker
8. Booklet Maker (optional)
9. Right Tray
10. Right Tray Extension
11. Creaser Unit
12. Staple Cartridge
13. Finisher Front Door
14. Advanced Finisher
Advanced Finisher
Features
Phaser 7800 Color Printer 21
User Guide
Features
Note: You can also print Information pages from CentreWare Internet Services.
Notes:
To print pages that can help you with print-quality problems, see Using the Integrated
Troubleshooting Tools on page 155.
Some of the control panel screens contain links to frequently used information pages.
Note: By default, the Configuration Report prints each time the printer is turned on. To turn off this
setting, select Printer > Tools > Setup > General Settings > Startup Page > Off.
Information Pages
Your printer has a printable set of information pages. These include configuration and font information,
demonstration pages, and more.
To print information pages from the control panel:
1. At the control panel, touch Printer.
2. On the Information tab, touch Print Reference Materials.
3. To set the quantity, touch #.
4. To select the number of copies to print, touch + or -, or type a number using the keypad.
5. Touch OK.
6. To scroll through the list as needed, use the Up or Down Arrow, then touch the page you want
to print.
7. Touch Print.
To specify the source tray for printing the information pages:
1. At the control panel, touch Printer.
2. Touch the Tools tab, then touch Tray Management.
3. Touch Information Pages Source.
4. Touch the specific tray you want the printer to use, or touch Automatic.
5. Touch OK to confirm the setting.
6. Touch Back to return to the Tools tab, or touch Home to return to the main screen.
Printing the Configuration Report
1. At the control panel, touch Printer.
2. On the Information tab, touch Print Reference Materials.
3. Touch Configuration Report.
4. Touch Print.
22 Phaser 7800 Color Printer
User Guide
Features
Notes:
To turn off the automatic transition, clear the Enable Energy Saver check box.
The printer exits Energy Saver mode when it receives a print job, or when you press the Power
Saver button.
Energy Saver Mode
You can set the time the printer spends idle in ready mode before it automatically transitions to a lower
power level. You can also turn off the automatic transition.
1. At the control panel, touch Printer.
2. Touch the Tools tab, then touch Setup.
3. Touch Energy Saver.
4. Enable the automatic transition:
a. Select the Enable Energy Saver check box.
b. To change each option, touch Edit:
Ready Mode to Low Power
Low Power to Sleep
c. Enter the minutes from 1–120 using the keypad. The Low Power default setting is 15. The Sleep
default setting is 45.
d. To confirm the change, touch OK, or X to cancel it.
5. To return to the Setup screen, touch OK.
Phaser 7800 Color Printer 23
User Guide
Features
This section includes:
CentreWare Internet Services ..................................................................................................................................... 24
Automatic Data Collection ........................................................................................................................................... 25
Billing and Usage Information ................................................................................................................................... 25
Administration Features
For details, see the System Administrator Guide at www.xerox.com/office/7800docs.
CentreWare Internet Services
CentreWare Internet Services is the administration and configuration software installed on the
embedded Web server in the printer. It allows you to configure and administer the printer from a
Web browser.
CentreWare Internet Services requires:
A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or
Linux environments.
TCP/IP and HTTP enabled in the printer.
A network-connected computer with a Web browser that supports JavaScript.
For details, see the Help in CentreWare Internet Services or the System Administrator Guide.
Accessing CentreWare Internet Services
At your computer, open a Web browser, type the IP address of the printer in the address field, then press
Enter or Return.
Finding the IP Address of the Printer
You can view the IP address of your printer on the control panel or on the Configuration Report. For
details, see Printing the Configuration Report on page 22.
To view the IP address on the control panel:
1. At the control panel, touch Printer.
2. On the Information tab, touch About This Printer.
3. Touch the Network tab.
The IP address appears under TCP/IP (v4).
24 Phaser 7800 Color Printer
User Guide
Features
Note: The IP address can also appear in the upper right or left corner of the main screen. To set this
up in CentreWare Internet Services, click Properties > General Setup > Control Panel Home Screen.
For details, see the Help in CentreWare Internet Services.
4. If IPv6 is set up, touch TCP/IP (v6) to view details.
5. To return to the main screen, touch Home.
Automatic Data Collection
This printer automatically collects data and transmits it to a secure offsite location. Xerox or a designated
servicer uses this data to support and service the printer, or for billing, supplies replenishment, or product
improvement. Automatically transmitted data can include product registration, meter read, supply level,
printer configuration and settings, software version, and problem or fault code data. Xerox cannot read,
view, or download the content of your documents residing on or passing through your printer or any of
your information management systems.
To turn off automatic data collection:
On the Welcome page in CentreWare Internet Services, click the link in the note regarding
automated services.
Billing and Usage Information
Billing and printer usage information appears on the Billing Meters information screen. The impression
counts shown are used for billing. For details on viewing this information, see Billing and Usage
Information on page 94.
Phaser 7800 Color Printer 25
User Guide
Features
Resource
Location
Installation Guide
Packaged with printer
Quick Use Guide
Packaged with printer
System Administrator Guide
www.xerox.com/office/7800docs
Video Tutorials
Available on the printer control panel and at
www.xerox.com/office/7800docs
Recommended Media List
United States: www.xerox.com/paper
Europe: www.xerox.com/europaper
PhaserSMART Technical Support automatically
diagnoses problems on your network printer and
proposes solutions.
www.phasersmart.com
Technical support information for your printer includes
online Technical Support, Online Support Assistant, and
driver downloads.
www.xerox.com/office/7800support
Information about menus or error messages
Control panel Help (?) button
Information pages
Print from the control panel menu
Order supplies for your printer
www.xerox.com/office/7800supplies
A resource for tools and information, such as interactive
tutorials, printing templates, helpful tips, and customized
features to meet your individual needs.
www.xerox.com/office/businessresourcecenter
Local sales and support center
www.xerox.com/office/worldcontacts
Printer registration
www.xerox.com/office/register
Xerox® Direct online store
www.direct.xerox.com/
More Information
You can obtain more information about your printer from these sources:
26 Phaser 7800 Color Printer
User Guide
This chapter includes:
Installation and Setup Overview ................................................................................................................................ 28
Modifying General Settings ......................................................................................................................................... 30
Installing the Software .................................................................................................................................................. 31
See also:
Installation Guide packaged with your printer.
System Administrator Guide at www.xerox.com/office/7800docs.
3
Installation and Setup
Phaser 7800 Color Printer 27
User Guide
Installation and Setup
Installation and Setup Overview
Before printing, your computer and the printer must be plugged in, turned on, and connected. Configure
the initial settings of the printer, then install the driver software and utilities on your computer.
You can connect to your printer over a network using an Ethernet cable, or directly to your computer using
a USB cable. Hardware and cabling requirements vary for the different connection methods. Routers,
network hubs, network switches, modems, Ethernet, and USB cables are not included with your printer
and must be purchased separately. Xerox recommends an Ethernet connection because it is typically
faster than a USB connection, and it provides access to CentreWare Internet Services.
For details on connection and network setup, print the Connection Setup page:
1. At the control panel, touch Printer.
2. On the Information tab, touch Print Reference Materials.
3. Touch Connection Setup.
4. Touch Print.
For details on configuring the printer settings, see the System Administrator Guide at
www.xerox.com/office/7800docs.
Physically Connecting the Printer to the Network
Use a Category 5 or better Ethernet cable to connect the printer to the network. An Ethernet network is
used for one or more computers and supports many printers and systems simultaneously. An Ethernet
connection provides direct access to printer settings using CentreWare Internet Services.
To connect the printer:
1. Connect the power cord to the printer, and plug the cord into an electrical outlet.
2. Connect one end of a Category 5 or better Ethernet cable to the Ethernet port on the printer.
Connect the other end of the Ethernet cable to a correctly configured network port on a hub
or router.
3. Turn on the printer.
28 Phaser 7800 Color Printer
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Installation and Setup
Turning the Printer On and Off
This printer has two power switches. The Main Power switch located behind the front door controls the
main power to the printer. The Secondary Power switch on the top of the printer controls power to the
printer electronic components, and initiates a software-controlled shutdown when turned off. Using the
Secondary Power switch to turn on and off the printer is the preferred method.
To operate the printer, turn on both switches. First turn on the Main Power switch, then turn on the
Secondary Power switch.
Initial Printer Setup
Make sure that the printer is set up before installing the printer software. Setup includes enabling the
optional features and assigning an IP address for the Ethernet network connection. If the printer has
not been previously turned on and configured, see the System Administrator Guide at
www.xerox.com/office/7800docs.
Optimizing Printer Performance
Several factors influence printer performance, including temperature, humidity, air pressure, and the
chemical characteristics of the paper and coatings. The printer must form an electrostatic image on the
paper, which depends on the ability of the air to hold and transfer electrical charges. The paper and
coatings must hold an electrical charge in the areas where the toner must adhere.
To optimize the performance of your printer:
1. At the control panel, touch Printer.
2. Touch the Tools tab, then touch Adjust Color.
3. Touch Color Calibration.
4. To print the Calibration pages, follow the onscreen instructions.
5. To adjust the printer color settings, follow the printed instructions.
6. Touch Done.
7. Touch Calibrate Paper Type.
8. To print the Calibrate for Paper pages, follow the onscreen instructions.
9. To adjust the printer for various paper types and environmental conditions, follow the
printed instructions.
Phaser 7800 Color Printer 29
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Installation and Setup
Note: The date and time are automatically set through Network Time Protocol (NTP). To modify
these settings, go to the Properties tab in CentreWare Internet Services and change the Date and
Time Setup to Manual (NTP Disabled).
Modifying General Settings
You can modify printer settings such as the language, date and time, units of measurement, display
brightness, and startup page from the control panel.
1. At the control panel, touch Printer.
2. Touch the Tools tab, then touch Setup.
3. Touch General Settings, then touch the setting you want to change:
Language/Keyboard allows you to set the language and keyboard layout.
Date/Time allows you to set the time zone, date, time, and display format.
System Timeout allows you to specify how long the printer waits for input before returning to
the main screen.
Display Brightness allows you to set the brightness level of the touch screen.
Startup Page allows you to specify if the Configuration Report prints each time the printer is
turned on.
4. Change settings as needed.
5. To confirm the change, touch OK, or X to cancel it.
6. Modify other settings, or touch Home to return to the main screen.
30 Phaser 7800 Color Printer
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Installation and Setup
This section includes:
Operating System Requirements ............................................................................................................................... 31
Installing Drivers and Utilities for Windows .......................................................................................................... 31
Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later .............................................. 32
Installing Drivers and Utilities for UNIX and Linux ............................................................................................. 33
Other Drivers ...................................................................................................................................................................... 34
Installing the Software
Before installing driver software, verify that the printer is plugged in, turned on, connected correctly, and
has a valid IP address. The IP address usually appears in the upper right corner of the control panel. If you
cannot find the IP address, see Finding the IP Address of the Printer on page 24.
If the Software and Documentation disc is not available, download the latest drivers from
www.xerox.com/office/7800drivers.
Operating System Requirements
Windows XP SP1 and later, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2
Macintosh OS X version 10.5 and later
UNIX and Linux: Your printer supports connection to a variety of UNIX platforms through the
network interface. For details, see www.xerox.com/office/7800drivers.
Phaser 7800 Color Printer 31
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Installation and Setup
Installing Drivers and Utilities for Windows
Install the Xerox® print driver to access all features of your printer.
To install the print driver software:
1. Insert the Software and Documentation disc into your computer. The installer starts automatically. If
the installer does not start, navigate to the appropriate drive on your computer and double-click
Setup.exe.
2. To change the language, click Language, select your language, then click OK.
3. Click Agree to accept the license agreement.
4. Select your printer from the list of discovered printers, then click Install.
5. If your printer does not appear in the list of discovered printers, click Extended Search.
6. If the printer still does not appear in the list of discovered printers, and you know the IP address:
a. Click the Network Printer Icon (right) at the top of the gray window.
b. Enter the IP Address or the DNS name for the printer.
c. Click Search, then select your printer from the list of discovered printers.
d. Click Next when the printer appears in the window.
7. If the printer still does not appear in the list of discovered printers, and you do not know the
IP address:
a. Click Advanced Search.
b. If you know the gateway address and subnet mask, click the top button and enter the addresses
into the Gateway and Subnet Mask fields.
c. If you know the IP address of another printer on the same subnet, enter the address in the
IP Address field.
d. Click Search, then select your printer from the list of discovered printers.
e. Click Next when the printer appears in the window.
8. Select the desired print driver:
PostScript (recommended)
PCL 5
PCL 6
9. Click Install.
10. Click Finish when the installation completes.
32 Phaser 7800 Color Printer
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Installation and Setup
Note: The printer is automatically added to the printer queue in Macintosh OS X version 10.4
and later.
Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later
Install the Xerox® print driver to access all features of your printer.
To install the print driver software:
1. Insert the Software and Documentation disc into your computer.
2. Double-click the disc icon on your desktop to see the .dmg file for your printer.
3. Open the .dmg file, and navigate to the appropriate installer file for your operating system.
4. Open the installer file.
5. Click Continue to acknowledge the warning and introductory messages.
6. Click Continue and accept the license agreement.
7. To accept the current installation location, click Install, or select another location for the installation
files, then click Install.
8. Enter your password, then click OK.
9. Select your printer in the list of discovered printers, then click Continue.
10. If your printer does not appear in the list of discovered printers:
a. Click the Network Printer Icon.
b. Type the IP address of your printer, then click Continue.
c. Select your printer in the list of discovered printers, then click Continue.
11. To accept the print queue message, click OK.
12. Select or clear the Set Printer as Default and Print a Test Page check boxes.
13. Click Continue, then click Close.
To verify that the print driver recognizes the installed options:
1. From the Apple menu, click System Preferences > Print.
2. Select the printer in the list, then click Options and Supplies.
3. Click Driver, then confirm that your printer is selected.
4. Confirm that all of the options installed on the printer appear correct.
5. If you change settings, click Apply Changes, close the window, and quit System Preferences.
Phaser 7800 Color Printer 33
User Guide
Installation and Setup
Note: You must have root or superuser privileges to perform the UNIX print driver installation on
your computer.
Notes:
To load Linux print drivers, perform the preceding procedures but select Linux as the operating
system. Select Xerox® Services for Linux Systems driver or the Linux CUPS Printing Package.
You can also use the CUPS driver included in the Linux package.
Supported Linux drivers are available at www.xerox.com/office/7800drivers.
For details about UNIX and Linux drivers, see the System Administrator Guide at
www.xerox.com/office/7800docs.
Installing Drivers and Utilities for UNIX and Linux
Xerox® Services for UNIX Systems is a two part installation process. It requires the installation of a
Xerox® Services for UNIX Systems code package and a printer support package. The Xerox® Services for
UNIX Systems code package must be installed before installing the printer support package.
1. At the printer, do the following:
a. Verify that both the TCP/IP protocol and the proper connector are enabled.
b. On the printer control panel, do one of the following for the IP address:
Allow the printer to set up a DHCP address.
Enter the IP address manually.
c. Print the Configuration Report and keep it for reference. For details, see Configuration Report
on page 22.
2. At your computer, do the following:
a. Go to www.xerox.com/office/7800drivers and select your printer model.
b. From the Operating System menu, select UNIX, then click Go.
c. Select the Xerox
package is the core package and must be installed before the printer support package.
d. To begin downloading, click the Start button.
e. Repeat steps a and b, then click the printer package for use with the Xerox
package that you selected earlier. The second part of the driver package is ready for download.
f. To begin downloading, click the Start button.
g. In the notes below the driver package that you selected, click the link for the Installation Guide,
then follow the installation instructions.
®
Services for UNIX Systems package for the correct operating system. This
®
Services for UNIX Systems
Other Drivers
The following drivers are available for download at www.xerox.com/office/7800drivers.
The Xerox
by other manufacturers. It configures itself for your individual printer upon installation.
The Xerox
standard PostScript. It configures itself for the printer you select every time you print. If you travel
frequently to the same sites, you can save your favorite printers in that location and the driver saves
your settings.
34 Phaser 7800 Color Printer
User Guide
®
Global Print Driver works with any printer on your network, including those printers made
®
Mobile Express Driver works with any printer available to your computer that supports
This chapter includes:
Supported Paper ............................................................................................................................................................... 36
Loading Paper ................................................................................................................................................................... 41
Printing on Special Paper .............................................................................................................................................. 53
4
Paper and Media
Phaser 7800 Color Printer 35
User Guide
Paper and Media
This section includes:
Recommended Media .................................................................................................................................................... 36
Ordering Paper .................................................................................................................................................................. 36
General Paper Loading Guidelines ............................................................................................................................ 36
Paper That Can Damage Your Printer ...................................................................................................................... 37
Paper Storage Guidelines .............................................................................................................................................. 37
Advanced Finisher Guidelines ..................................................................................................................................... 37
Professional Finisher Guidelines ................................................................................................................................. 38
Supported Paper Types and Weights ....................................................................................................................... 39
Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers ................................. 39
Supported Standard Paper Sizes for the Phaser 7800DX Color Printer ....................................................... 40
Supported Paper Sizes and Weights for Automatic 2-Sided Printing........................................................... 40
Supported Custom Paper Sizes ................................................................................................................................... 40
Supported Paper
Your printer is designed to use various paper and other media types. Follow the guidelines in this section
to ensure the best print quality and to avoid jams.
For best results, use Xerox® paper and media recommended for your printer.
Recommended Media
A list of paper and media recommended for your printer is available at:
www.xerox.com/paper Recommended Media List (United States)
www.xerox.com/europaper Recommended Media List (Europe)
Ordering Paper
To order paper, transparencies, or other media, contact your local reseller or go to
www.xerox.com/office/7800supplies.
General Paper Loading Guidelines
Use only recommended Xerox
Do not print on label media once a label has been removed from a sheet.
Use only paper envelopes. Print envelopes 1-sided only.
Do not overfill the paper trays. Do not load paper above the maximum fill line in the tray.
Adjust the paper guides to fit the paper size.
Fan paper before loading it in the paper tray.
If excessive jams occur, use paper or other approved media from a new package.
36 Phaser 7800 Color Printer
User Guide
®
transparencies. Print quality could vary with other transparencies.
Paper and Media
CAUTION: The Xerox® Warranty, Service Agreement, or Xerox® Total Satisfaction Guarantee does
not cover damage caused by using unsupported paper or specialty media. The Xerox® Total
Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside
these areas. Please contact your local representative for details.
Paper That Can Damage Your Printer
Some paper and other media types can cause poor output quality, increased paper jams, or damage your
printer. Do not use the following:
Rough or porous paper
Inkjet paper
Non-laser glossy or coated paper
Paper that has been photocopied
Paper that has been folded or wrinkled
Paper with cutouts or perforations
Stapled paper
Envelopes with windows, metal clasps, side seams, or adhesives with release strips
Padded envelopes
Plastic media
Paper Storage Guidelines
Storing your paper and other media properly contributes to optimum print quality.
Store paper in dark, cool, relatively dry locations. Most paper is susceptible to damage from
ultraviolet and visible light. Ultraviolet light, from the sun and fluorescent bulbs, is particularly
damaging to paper.
Reduce the exposure of paper to strong lights for long periods of time.
Maintain constant temperatures and relative humidity.
Avoid storing paper in attics, kitchens, garages, or basements. These spaces are more likely to
collect moisture.
Store paper flat, either on pallets, cartons, shelves, or in cabinets.
Avoid food or drinks in the area where paper is stored or handled.
Do not open sealed packages of paper until you are ready to load them into the printer. Leave stored
paper in the original packaging. The paper wrapper protects the paper from moisture loss or gain.
Some special media is packaged inside resealable plastic bags. Store the media inside the bag until
you are ready to use it. Keep unused media in the bag and reseal it for protection.
Phaser 7800 Color Printer 37
User Guide
Paper and Media
Advanced Finisher Guidelines
Right tray capacity: 2000 sheets
Supported paper sizes: From 182 x 210 mm (7.2 x 8.6 in.) through 297 x 432 mm (11.7 x 17 in.)
Supported paper weights: 75–256 g/m²
Stapling options: One or two staples. Auto Stapling can staple up to 50 sheets of 75–256 g/m² paper.
Stapling supports paper sizes from 203 x 182 mm (8 x 7.2 in.) through 297 x 432 mm (11.7 x 17 in.).
The finisher cannot staple transparencies, labels, envelopes, heavyweight cardstock, extra
heavyweight cardstock, heavyweight glossy cardstock, or extra heavyweight glossy cardstock.
To use the stapling options, load JIS B5 and Executive long-edge feed.
Hole Punch: Two or three hole punch available in 110V printer configuration. Two or four hole punch
available in 220V printer configuration.
Booklet Maker capacity: Crease and staple up to 15 sheets of 90 g/m² (24 lb. Bond Paper). The first
sheet can be up to 256 g/m² (94 lb. Cover).
Booklet Maker supports paper sizes from 210 x 279.4 mm (8.2 x 11 in.) through 297 x 432 mm
(11.7 x 17 in.).
To use the Booklet Maker, load all paper sizes short-edge feed.
Professional Finisher Guidelines
Right top tray capacity: 500 sheets
Right middle tray capacity: 1500 sheets
Right top tray supports paper sizes from 182 x 182 mm (7.2 x 7.2 in.) through 330.2 x 488 mm
(13 x 19.2 in.).
Right middle tray supports paper sizes from 203 x 182 mm (8 x 7.2 in.) through 330.2 x 488 mm
(13 x 19.2 in.).
Right top tray supported paper weights: 75–350 g/m²
Right middle tray supported paper weights: 75–256 g/m²
Stapling options: One, two, or four staples. Auto Stapling can staple up to 50 sheets of 75–256 g/m²
paper.
One or two staple options support paper sizes from 203 x 182 mm (8 x 7.2 in.) through 297 x 432
mm (11.7 x 17 in.).
The finisher cannot staple transparencies, labels, envelopes, heavyweight cardstock, extra
heavyweight cardstock, heavyweight glossy cardstock, or extra heavyweight glossy cardstock.
To use the stapling options, load JIS B5 and Executive long-edge feed. For four staples, load A4 or
Letter sizes long-edge feed.
Hole Punch: Two or three hole punch available in 110V printer configuration. Two or four hole punch
available in 220V printer configuration.
Booklet Maker capacity: Fold and staple up to 15 sheets of 90 g/m² (24 lb. Bond Paper). The first
sheet can be up to 256 g/m² (94 lb. Cover).
Booklet Maker supports paper sizes from 210 x 279.4 mm (8.2 x 11 in.) through 330.2 x 457.2 mm
(13 x 18 in.).
To use the Booklet Maker, load all paper sizes short-edge feed.
38 Phaser 7800 Color Printer
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Trays
Types and Weights
Trays 1–5, 1-sided or 2-sided printing
Plain, Hole Punched, Letterhead, Pre-Printed, Recycled, and
Custom (75–105 g/m²)
Lightweight Cardstock (106–169 g/m2)
Cardstock (170–256 g/m²)
Lightweight Glossy Cardstock (106–169 g/m2)
Glossy Cardstock (170–256 g/m²)
Tray 1, 1-sided printing
Heavyweight Cardstock (257–300 g/m²)
Heavyweight Glossy Cardstock (257–300 g/m²)
Extra Heavyweight Cardstock (301–350 g/m²)
Extra Heavyweight Glossy Cardstock (301–350 g/m²)
Envelope
Trays 1–5, 1-sided printing
Labels (106–169 g/m2)
Trays 1 and 2, 1-sided printing
Transparency
Tray 1, 2-sided printing, with optional
Extra Heavy Duty Media Kit installed
Heavyweight Cardstock (257–300 g/m²)
Heavyweight Glossy Cardstock (257–300 g/m²)
Note: To print a list of supported paper and other media, at the control panel, touch Printer > Print
Reference Materials > Paper Tips > Print.
Tray Number
European Standard Sizes
North American Standard Sizes
All trays
A3 (297 x 420 mm, 11.7 x 16.5 in.)
A4 (210 x 297 mm, 8.3 x 11.7 in.)
A5 (148 x 210 mm, 5.8 x 8.3 in.)
JIS B4 (257 x364 mm, 10.1 x 14.3 in.)
JIS B5 (182 x 257 mm, 7.2 x 10.1 in.)
Statement (140 x 216 mm, 5.5 x 8.5 in.)
Executive (184 x 267 mm, 7.25 x 10.5 in.)
Letter (216 x 279 mm, 8.5 x 11 in.)
216 x 330 mm, 8.5 x 13 in.
Legal (216 x 356 mm, 8.5 x 14 in.)
Tabloid (279 x 432 mm, 11 x 17 in.)
Tray 1
C4 envelope (324 x 229 mm, 12.8 x 9 in.)
C5 envelope (162 x 229 mm, 6.4 x 9 in.)
C6 envelope (114 x 162 mm, 4.5 x 6.38 in.)
DL envelope (110 x 220 mm, 4.33 x 8.66 in.)
A6 (105 x 148 mm, 4.1 x 5.8 in.)
ISO B5 (176 x 250 mm, 6.9 x 9.8 in.)
Monarch envelope (98 x 190 mm, 3.875 x 7.5 in.)
No. 10 envelope (241 x 105 mm, 4.125 x 9.5 in.)
A7 envelope (133 x 184 mm, 5.25 x 7.25 in.)
152 x 228 mm, 6 x 9 in. envelope
Postcard (101.6 x 152.4 mm, 4 x 6 in.)
127 x 178 mm, 5 x 7 in.
Trays 1 and 3–5
SRA3 (320 x 450 mm, 12.6 x 17.7 in.)
305 x 457 mm, 12 x 18 in.
Supported Paper Types and Weights
Paper and Media
Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers
Phaser 7800 Color Printer 39
User Guide
Paper and Media
Tray
European Standard Sizes
North American Standard Sizes
All trays
A4 (210 x 297 mm, 8.3 x 11.7 in.)
JIS B5 (182 x 257 mm, 7.2 x 10.1 in.)
Executive (184 x 267 mm, 7.25 x 10.5 in.)
Letter (216 x 279 mm, 8.5 x 11 in.)
Tray 1
C4 envelope (324 x 229 mm, 12.8 x 9 in.)
C5 envelope (162 x 229 mm, 6.4 x 9 in.)
C6 envelope (114 x 162 mm, 4.5 x 6.38 in.)
DL envelope (110 x 220 mm, 4.33 x 8.66 in.)
A6 (105 x 148 mm, 4.1 x 5.8 in.)
ISO B5 (176 x 250 mm, 6.9 x 9.8 in.)
Monarch envelope (98 x 190 mm, 3.875 x 7.5 in.)
No. 10 envelope (241 x 105 mm, 4.125 x 9.5 in.)
A7 envelope (133 x 184 mm, 5.25 x 7.25 in.)
152 x 228 mm, 6 x 9 in. envelope
Postcard (101.6 x 152.4 mm, 4 x 6 in.)
127 x 178 mm, 5 x 7 in.
Trays 1–3
JIS B4 (257 x364 mm, 10.1 x 14.3 in.)
A3 (297 x 420 mm, 11.7 x 16.5 in.)
A5 (148 x 210 mm, 5.8 x 8.3 in.)
Statement (140 x 216 mm, 5.5 x 8.5 in.)
Legal (216 x 356 mm, 8.5 x 14 in.)
216 x 330 mm, 8.5 x 13 in.
Tabloid (279 x 432 mm, 11 x 17 in.)
Trays 1, 3
SRA3 (320 x 450 mm, 12.6 x 17.7 in.)
305 x 457 mm, 12 x 18 in.
Minimum
Maximum
Size
128 x 140 mm (5 x 5.5 in.)
322 x 457 mm (12.6 x 18 in.)
Weight
75 g/m²
256 g/m²
Note: Maximum weight is 300 g/m² with the
optional upgrade kit installed.
Tray Number
Paper Sizes, Minimum–Maximum
Tray 1
Width: 89–320 mm (3.5–12.6 in.)
Length: 99–1219 mm (3.9–48 in.)
Tray 2
Width: 140–297 mm (5.5–11.7 in.)
Length: 182–431 mm (7.2–17 in.)
Phaser 7800GX Color Printer Trays 3–5
Phaser 7800DX Color Printer Tray 3
Width: 140–330 mm (5.5–13 in.)
Length: 182–457 mm (7.2–18 in.)
Supported Standard Paper Sizes for the Phaser 7800DX Color Printer
Supported Paper Sizes and Weights for Automatic 2-Sided Printing
Supported Custom Paper Sizes
40 Phaser 7800 Color Printer
User Guide
This section includes:
Loading Paper in Tray 1................................................................................................................................................. 41
Loading Paper in Trays 2–5 .......................................................................................................................................... 44
Setting the Guide Locks in the 500-Sheet Adjustable Trays ............................................................................ 49
Changing Paper Size, Type, and Color ..................................................................................................................... 51
Loading Paper
Loading Paper in Tray 1
1. Open Tray 1 and remove any paper that is a different size or type.
Paper and Media
2. Pull out the extension tray for larger sizes.
Phaser 7800 Color Printer 41
User Guide
Paper and Media
Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to
use it.
3. Move the width guides to the edges of the tray.
4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface.
This procedure separates any sheets that are stuck together and reduces the possibility of jams.
5. Load the paper in the tray. Do one of the following:
For long-edge feed 1-sided printing, insert letterhead, pre-printed paper, and labels face down
with the top edge toward the front. Load hole punched paper with the holes to the left.
42 Phaser 7800 Color Printer
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Paper and Media
Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer
to jam.
For long-edge feed 2-sided printing, insert letterhead and pre-printed paper face up with the top
edge toward the front. Load hole punched paper with the holes to the right.
For short-edge feed 1-sided printing, insert letterhead, pre-printed paper, and labels face down
with the bottom edge leading into the printer. Load hole punched paper with the holes toward
the back.
For short-edge feed 2-sided printing, insert letterhead and pre-printed paper face up with the
top edge leading into the printer. Load hole punched paper with the holes toward the back.
Phaser 7800 Color Printer 43
User Guide
Paper and Media
Note: For more information on changing paper size, type and color, see Changing Paper Size, Type,
and Color on page 51.
6. Adjust the width guides until they touch the edges of the paper.
7. If the control panel prompts you, verify the size, type, and color information on the Tray Settings screen.
a. Touch Size, Type, or Color, then modify the settings as needed.
b. Touch OK.
44 Phaser 7800 Color Printer
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Paper and Media
Loading Paper in Trays 2–5
1. Pull out the tray until it stops.
2. Ensure that the guide locks are set in the correct position for the standard or custom size paper you
are loading. For details, see Setting the Guide Locks in the 500-Sheet Adjustable Trays on page 49.
3. Remove any paper that is a different size or type.
4. Move the length and width guides out:
a. Pinch the guide lever on each guide.
b. Slide the guides outward until they stop.
c. Release the levers.
Phaser 7800 Color Printer 45
User Guide
Paper and Media
Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to
use it.
5. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface.
This procedure separates any sheets that are stuck together and reduces the possibility of jams.
6. Load the paper in the tray. Do one of the following:
For long-edge feed 1-sided printing, insert letterhead, pre-printed paper, and labels face up with
the top edge toward the front. Load hole punched paper with the holes to the right.
For long-edge feed 2-sided printing, insert letterhead and pre-printed paper face down with the
top edge toward the front. Load hole punched paper with the holes to the left.
46 Phaser 7800 Color Printer
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Paper and Media
Notes:
You cannot load paper short-edge feed in Trays 4 and 5 using the 2500-Sheet Feeder.
Do not load paper above the maximum fill line. Overfilling the tray can cause the printer
to jam.
For short-edge feed 1-sided printing, insert letterhead, pre-printed paper, and labels face up
with the top edge toward the right. Load hole punched paper with the holes toward the back.
For short-edge feed 2-sided printing, insert letterhead and pre-printed paper face down with the
top edge toward the left. Load hole punched paper with the holes toward the back.
Phaser 7800 Color Printer 47
User Guide
Paper and Media
Note: For more information on changing paper size, type and color, see Changing Paper Size, Type,
and Color on page 51.
7. Adjust the length and width guides to fit the paper.
8. Close the tray.
9. If the control panel prompts you, verify the size, type, and color information on the Tray Settings
screen.
a. Touch Size, Type, or Color, then modify the settings as needed.
b. Touch OK.
48 Phaser 7800 Color Printer
User Guide
Paper and Media
Note: For best results, remove any paper from the tray, pinch the guide levers, and slide the
guides inward.
Setting the Guide Locks in the 500-Sheet Adjustable Trays
You can adjust the guides in Trays 2–5 to accommodate standard or custom paper sizes. In the standard
position, the guides move into the supported standard paper settings. In the custom position, the guides
move in 1 mm increments.
To move the guide locks from the standard to the custom paper size position, do the following:
1. Pull out the tray until it stops.
2. Pry up the retainer with your fingertip, pulling the lower edge toward you.
3. To engage the fine-adjustment block, pinch the levers and slide the guide lock to the left as shown.
Phaser 7800 Color Printer 49
User Guide
Paper and Media
Note: For best results, remove any paper from the tray, pinch the guide levers, and slide the
guides inward.
4. Replace the retainer and snap it into place.
5. Load the custom-size paper in the tray. The tray guides move in increments of 1 mm.
To move the guide locks from the Custom to the Standard paper size position, do the following:
1. Pull out the tray until it stops.
2. Pry up the retainer with your fingertip, pulling the lower edge toward you.
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3. To release the fine-adjustment block, pinch the levers and slide the guide lock to the right as shown.
4. Replace the retainer and snap it into place.
5. Load the standard size paper in the tray. The tray guides move to the standard paper size positions.
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Note: To access the Tray Management menu, you can be required to log in as the system
administrator. For details, see the System Administrator Guide at www.xerox.com/office/7800docs.
Changing Paper Size, Type, and Color
When Tray 1 is set to Bypass or Fully Adjustable mode, you can change paper settings each time you load
the tray. When you load paper into an empty tray, the control panel prompts you to set the paper size,
type, and color.
When Trays 2–5 are set to Fully Adjustable mode, open the selected tray and load the desired paper.
When you close the tray, the control panel prompts you to set the paper size, type, and color.
When a paper tray is set to Dedicated mode, the control panel does not prompt you when you load paper.
If you move the guides to load a different paper size in Trays 2–5, the control panel displays an error
message. Once you load the new paper, change the size, type, and color of paper at the control panel.
To set the paper size, type, or color for a dedicated tray:
1. At the control panel, touch Printer.
2. Touch the Tools tab, then touch Tray Management.
3. Touch Tray Settings, then select a dedicated tray.
4. To modify the tray settings, touch Edit.
5. Select Size, Type, or Color.
6. Scroll through the list as needed, and touch the desired paper setting.
7. Touch OK.
8. To save the setting, touch OK.
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This section includes:
Envelopes ............................................................................................................................................................................ 53
Labels .................................................................................................................................................................................... 55
Glossy Cardstock .............................................................................................................................................................. 55
Transparencies .................................................................................................................................................................. 56
See also:
www.xerox.com/paper Recommended Media List (United States)
www.xerox.com/europaper Recommended Media List (Europe)
Printing on Special Paper
To order paper, transparencies, or other media, contact your local reseller or go to
www.xerox.com/office/7800supplies.
Paper and Media
Envelopes
You can print envelopes from Tray 1.
Guidelines for Printing Envelopes
Print quality depends on the quality and construction of the envelopes. Try another envelope brand
if you do not get desired results.
Maintain constant temperatures and relative humidity.
Store unused envelopes in their packaging to avoid the excess moisture and dryness which can affect
print quality and cause wrinkling. Excessive moisture can cause the envelopes to seal before or
during printing.
Do not use padded envelopes. Use envelopes that lie flat on a surface.
Do not use envelopes with heat activated glue.
Do not use envelopes with press and seal flaps.
Remove air bubbles from the envelopes before loading them into the tray by setting a heavy book on
top of them.
In the print driver software, select Envelope as the paper type.
Use only paper envelopes.
Do not use envelopes with windows or metal clasps.
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Loading Envelopes in Tray 1
1. Open Tray 1 and remove any paper that is a different size or type.
2. Move the width guides to the edges of the tray.
3. Load the envelopes with the flaps closed and facing down:
Load envelopes up to 320 mm (12.6 in.) long-edge feed, with the flaps leading into the printer.
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CAUTION: Do not use any sheet where labels are missing, curled, or pulled away from the backing
sheet. It could damage the printer.
Load C4 and custom-size envelopes longer than 320 mm (12.6 in.) short-edge feed, with the
flaps toward the back, and define a custom size on the control panel.
4. Adjust the width guides to fit the envelopes.
5. Set the paper size, type, and color on the control panel. For details, see Changing Paper Size, Type,
and Color on page 51.
Labels
You can print labels from any tray.
Guidelines for Printing Labels
Use labels designed for laser printing.
Do not use vinyl labels.
Do not feed a sheet of labels through the printer more than once.
Do not use dry gum labels.
Print only on one side of the sheet of labels. Use full sheet labels only.
Store unused labels flat in their original packaging. Leave the sheets of labels inside the original
packaging until ready to use. Return any unused sheets of labels to the original packaging and
reseal it.
Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions. Storing
them in extreme conditions can cause print-quality problems or cause them to jam in the printer.
Rotate stock frequently. Long periods of storage in extreme conditions can cause labels to curl and
jam in the printer.
In the print driver software, select Label as the paper type.
Remove all other paper from the tray before loading labels.
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Glossy Cardstock
You can print Lightweight Glossy Cardstock and Glossy Cardstock from any tray. You can print
Heavyweight Glossy Cardstock and Extra Heavyweight Glossy Cardstock from Tray 1.
Guidelines for Printing on Glossy Cardstock
Do not open sealed packages of glossy cardstock until you are ready to load them into the printer.
Leave glossy cardstock in the original wrapper, and leave the packages in the shipping carton until
ready to use.
Remove all other paper from the tray before loading glossy cardstock.
Load only the amount of glossy cardstock you are planning to use. Do not leave glossy cardstock in
the tray when you are finished printing. Replace unused cardstock in the original wrapper and seal.
Rotate stock frequently. Long periods of storage in extreme conditions can cause glossy cardstock to
curl and jam in the printer.
In the print driver software, select the desired glossy cardstock type or select the tray loaded with the
desired paper.
Transparencies
You can print transparencies from Trays 1 and 2.
Guidelines for Printing on Transparencies
Remove all paper before loading transparencies in the tray.
Handle transparencies by the edges using both hands. Fingerprints or creases can cause poor
print quality.
Do not use transparencies with stripes on the side.
Do not fan transparencies.
In the print driver software, select Transparency as the paper type.
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Printing Overview ............................................................................................................................................................. 58
Selecting Printing Options ............................................................................................................................................ 59
Printing Features .............................................................................................................................................................. 63
5
Printing
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Printing Overview
Before printing, your computer and the printer must be plugged in, turned on, and connected. Ensure that
you have the correct print driver software installed on your computer. For details, see Installing the
Software on page 31.
1. Select the appropriate paper.
2. Load paper in the appropriate tray. On the printer control panel, specify the size, color, and type.
3. Access the print settings in your software application. For most software applications, press CTRL+P
for Windows, or CMD+P for Macintosh.
4. Select your printer from the list.
5. Access the print driver settings by selecting Properties or Preferences for Windows, or Xerox
Features for Macintosh. The title of the button can vary depending on your application.
6. Modify the print driver settings as necessary, then click OK.
7. Click Print to send the job to the printer.
®
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This section includes:
Print Driver Help................................................................................................................................................................ 59
Windows Printing Options ............................................................................................................................................ 60
Macintosh Printing Options ......................................................................................................................................... 61
Selecting Printing Options
Printing options, also called print driver software options, are specified as Printing Preferences in
Windows, and Xerox® Features in Macintosh. Printing options include settings for 2-sided printing, page
layout, and print quality. Printing options that are set from Printing Preferences become the default
setting. Printing options that are set from within the software application are temporary. The application
and the computer do not save the settings after the application is closed.
Print Driver Help
Xerox® print driver software Help information is available from the Printing Preferences window. Click the
Help button (?) in the bottom left corner of the Printing Preferences window to see the Help.
Information about Printing Preferences settings appears in the Help window on two tabs:
Contents provides a list of the tabs at the top and the areas at the bottom of the Printing
Preferences window. Use the Contents tab to find explanations for each of the fields and areas in
Printing Preferences.
Search provides a field in which you can enter the topic or function for which you need information.
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Note: For more information about Windows print driver options, click the Help button (?) in the
Printing Preferences window.
Windows Printing Options
Setting Default Printing Options for Windows
When you print from any software application, the printer uses the print job settings specified in the
Printing Preferences window. You can specify your most common printing options and save them so that
you do not have to change them every time you print.
For example, if you want to print on both sides of the paper for most jobs, specify 2-sided printing in
Printing Preferences.
To select default printing options:
1. In the Windows Taskbar, click Start > Settings > Printers and Faxes.
2. In the Printers and Faxes folder, right-click the icon for your printer and click Printing Preferences.
3. Click a tab in the Printing Preferences window, select options, then click OK to save.
Setting Printing Options for an Individual Job for Windows
To use special printing options for a particular job, change the Printing Preferences from the application
before sending the job to the printer. For example, if you want to use the Enhanced print-quality mode
when printing a particular document, select Enhanced in Printing Preferences before printing the job.
Selecting Finishing Options for Windows
If your printer has a finisher installed, select finishing options in the Printing Preferences of the print
driver. The finishers provide collation, folding, and stapling. A hole punch unit and booklet maker are
standard on the Professional Finisher, and optional for the Advanced Finisher.
To select finishing options in the PostScript and PCL print drivers:
1. In the print driver, click the Paper/Output tab.
2. Click the arrow to the right of the Finishing section, then select the desired finishing options.
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Saving a Set of Commonly Used Printing Options for Windows
You can define and save a set of options, so that you can apply them to future print jobs.
To save a set of printing options:
1. With the document open in your application, click File > Print.
2. Select the printer, then click Properties. Click the tabs in the Printing Properties window and select
the desired settings.
3. Click Saved Settings at the bottom of the Printing Properties window, then click Save As.
4. Type a name for the set of printing options, then click OK to save the set of options in the Saved
Settings list.
5. Select the name from the list to print using these options.
Macintosh Printing Options
Selecting Printing Options for Macintosh
To use specific printing options, change the settings before sending the job to the printer.
1. With the document open in your application, click File > Print.
2. Select your printer from the list.
3. Select Xerox
®
Features from the Copies & Pages menu.
4. Select the desired printing options from the drop-down lists.
5. Click Print to send the job to the printer.
Selecting Finishing Options for Macintosh
If your printer has a finisher installed, select finishing options in the Printing Preferences of the print
driver. You can staple up to 50 sheets of 90 g/m2 paper, and offset and stack up to 1000 sheets.
To select stapling in the Macintosh print driver:
1. In the print driver, click Copies & Pages, then select Xerox
2. In the Paper/Output dialog box, click the arrow to the right of the Finisher section, then
select 1 Staple.
To select offsetting in the Macintosh print driver:
1. In the print driver, click Copies & Pages, then select Xerox
2. On the Advanced tab, select Request Offset.
3. Click the arrow to the right of the field and select Offset Each Set.
®
Features.
®
Features.
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Saving a Set of Commonly Used Printing Options for Macintosh
You can define and save a set of options, so that you can apply them to future print jobs.
To save a set of printing options:
1. With the document open in your application, click File > Print.
2. Select your printer from the Printers list.
3. Select the desired printing options from the drop-down lists in the Print dialog box.
4. Click Presets > Save As.
5. Type a name for the printing options, then click OK to save the set of options in the Presets list.
6. To print using these options, select the name from the Presets list.
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This section includes:
Printing on Both Sides of the Paper .......................................................................................................................... 63
Selecting Paper Options for Printing ......................................................................................................................... 64
Printing Multiple Pages to a Single Sheet (N-Up) ................................................................................................ 64
Printing Booklets .............................................................................................................................................................. 64
Using Color Options ........................................................................................................................................................ 65
Printing Covers .................................................................................................................................................................. 66
Printing Inserts .................................................................................................................................................................. 67
Printing Exception Pages ............................................................................................................................................... 67
Scaling .................................................................................................................................................................................. 68
Printing Watermarks ....................................................................................................................................................... 69
Printing Mirror Images ................................................................................................................................................... 70
Creating and Saving Custom Paper Sizes ............................................................................................................... 70
Selecting Job Completion Notification for Windows ......................................................................................... 71
Printing Special Job Types ............................................................................................................................................ 71
Portrait
Landscape
Portrait
2-Sided Print
Portrait
2-Sided Print, Flip on Short Edge
Landscape
2-Sided Print
Landscape
2-Sided Print, Flip on Short Edge
Printing Features
Printing
Printing on Both Sides of the Paper
Printing a 2-Sided Document
If your printer supports Automatic 2-Sided Printing, the options are specified in the print driver. The
print driver uses the settings for portrait or landscape orientation from the application for printing
the document.
2-Sided Page Layout Options
You can specify the page layout for 2-sided printing, which determines how the printed pages turn. These
settings override the application page orientation settings.
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Selecting Paper Options for Printing
There are two ways to select the paper for your print job. You can let the printer select which paper to use
based on the document size, paper type, and paper color you specify. You can also select a specific tray
loaded with the desired paper.
Printing Multiple Pages to a Single Sheet (N-Up)
When printing a multiple-page document, you can print more than one page on a single sheet of paper.
Print 1, 2, 4, 6, 9, or 16 pages per side by selecting Pages Per Sheet (N-Up) on the Layout/Watermark tab.
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Gutter
Creep
Printing Booklets
With 2-sided printing, you can print a document in the form of a small booklet. Create booklets from any
paper size that is supported for 2-sided printing. The driver automatically reduces each page image and
prints four page images per sheet of paper, two page images on each side. The pages are printed in the
correct order so that you can fold and staple the pages to create the booklet.
When you print booklets using the Windows PostScript or Macintosh driver, you can specify the gutter
and creep.
Gutter specifies the horizontal distance in points between the page images. A point is 0.35 mm
(1/72 in.).
Creep specifies how much the page images are shifted outward, in tenths of a point. Shifting
compensates for the thickness of the folded paper, which would cause the page images to shift
slightly outward when folded. You can select a value from zero to 1 point.
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Using Color Options
The Color Options control the way the printer uses color to produce your document. The Windows
PostScript and the Macintosh drivers provide the widest range of color controls and corrections. Each
system has three standard modes of color control for normal use and Custom Color Options for the more
advanced users.
The three standard color modes are:
Automatic Color applies the best color correction to text, graphics, and images. This setting is
recommended.
Vivid Color applies automatic color correction to make office colors more saturated.
Black and White converts all color in the document to black and white or shades of gray.
Custom Color Options provide three ways of adjusting the colors for more specific color requirements.
Click the Custom Color Options bar to open the Custom Color Options window:
Color By Words provides a three step process for defining custom color correction. By making a
selection from each of the three fields, you create a sentence for controlling the color characteristics
of the document. You can create several sentences to more precisely control the color content of
the document.
The sentence structure is made of three parts:
What Color to Change? provides a drop-down list to select a color or range of colors to adjust,
such as All Foliage-Green Colors.
How Much Change? lets you select how much effect to make, such as A Lot More, to the
selected color.
What Type of Change? lets you select the type of change, such as Vivid, from the
drop-down list.
As you create a Color By Words sentence, it appears in the window below the selection fields.
Color Correction provides a list of commercial press, spot color, CIE, and gray image simulations
from which you can select to match your document color.
Color Adjustments provides a set of six sliders for adjusting the individual components of the
selected colors. Use the sliders to adjust the lightness, contrast, saturation, cyan, magenta, and
yellow components of the color.
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Printing Covers
A cover is the first or last page of a document. You can select paper sources for the covers that are
different from the source used for the body of a document. For example, you can use your company
letterhead for the first page of a document. You can also use heavyweight paper for the first and last
pages of a report. You can use any applicable paper tray as the source for printing covers.
Select an option for printing covers:
No Covers cancels any previous Covers settings.
Front Only prints the first page on paper from the specified tray. With automatic 2-sided printing,
the first two pages print on the cover.
Back Only prints the back page on paper from the specified tray. With automatic 2-sided printing,
the last two pages print on the cover when the page count is even.
Front and Back: Same prints the front and back covers from the same tray.
Front and Back: Different prints the front and back covers from different trays.
Printing Inserts
You can add blank or pre-printed inserts before page one of each document or after designated pages
within a document. Adding an insert after designated pages within a document separates sections, or
acts as a marker or placeholder. Make sure that you specify the paper to use for the inserts.
Modify these settings when printing inserts:
Insert Options provides the options to place an insert After Page X, where X is the specified page, or
Before Page 1.
Insert Quantity specifies the number of pages to insert at each location.
Page(s) specifies a page or a range of pages after which you want an insert added. Separate
individual pages or page ranges with commas. Specify pages within a range with a hyphen. For
example, to add inserts after pages 1, 6, 9, 10, and 11, type: 1, 6, 9-11.
Paper displays the default size, color, and type of paper selected in Use Job Settings for the inserts.
Use the Down Arrow to the right of the Paper field to select a different paper size, color, or type.
Job Settings displays the attributes of the paper for the remainder of the job.
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Notes:
If your printer does not support automatic 2-sided printing, not all of the options are available.
Some combinations of 2-sided printing with certain paper types and sizes can produce
unexpected results.
Printing Exception Pages
Exception pages have different settings from the rest of the pages in the job. You can specify differences
such as page size, page type, and page color. You can also change the side of the paper on which to print
as your job requires. A print job can contain multiple exceptions.
For example, your print job contains 30 pages. You want five pages to print on only one side of a special
paper, and the remainder of the pages printed 2-sided on regular paper. You can use exception pages to
print the job.
In the Add Exceptions window, you can set the characteristics of the exception pages and select the
alternate paper source:
Page(s) specifies the page or range of pages that use the exception page characteristics. Separate
individual pages or page ranges with commas. Specify pages within a range with a hyphen. For
example, to specify pages 1, 6, 9, 10, and 11, type 1,6,9-11.
Paper displays the default size, color, and type of paper selected in Use Job Settings. Click the Down
Arrow to the right of the Paper field to select a different paper size, color, or type.
2-Sided Printing allows you to select 2-sided printing options. Click the Down Arrow to select
an option:
1-Sided Print prints the exception pages on one side only.
2-Sided Print prints the exception pages on both sides of the paper and flips the pages on the
long edge. The job can then be bound on the long edge of the pages.
2-Sided Print, Flip on Short Edge prints the exception pages on both sides of the paper and
flips the pages on the short edge. The job can then be bound on the short edge of the pages.
Job Settings displays the attributes of the paper for the remainder of the job.
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50%
100%
200%
Scaling
You can reduce the image to as little as 25% of its original size or enlarge it as much as 400%. The
default setting is 100%.
In Windows, the Scale Options are located in the print driver on the Paper/Output tab in the Paper field.
Click the arrow at the right side of the Paper field and select Other Size to access the Scale Options:
No Scaling does not increase or decrease the size of the image from the original.
Automatic Scaling changes the print from one standard paper size to another standard paper size.
The Original Document Size is scaled to fit on the selected output paper size shown in the Output
Paper Size field.
Manual Scaling changes the output print size by the percentage entered into the field under the
graphic to the right of the Scale Options.
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Printing Watermarks
A watermark is special purpose text that can be printed across one or more pages. For example, you can
add a word like Copy, Draft, or Confidential as a watermark instead of stamping it on a document
before distribution.
Using the watermark options, you can do the following:
Create a watermark or edit an existing watermark using the Watermark Editor:
Name allows you to give the new watermark a unique name.
Options enables you to use text, time stamps, or graphics for the watermark.
Text provides a field in which you enter the text to be printed as the watermark.
Font and Color determine the font, size, style, and color of the watermark.
Angle sets the degree of rotation applied to the text or graphics used for the watermark.
Density defines how faint or how prominent the watermark appears on the pages.
Position from center determines the position of the watermark on the page. The default
position is in the center of the printed pages.
Place a watermark on the first page or on every page in a document.
Print a watermark in the foreground or background or blend it with the print job.
Printing Mirror Images
If the PostScript driver is installed, you can print pages as a mirror image. Images mirror left to right
when printed.
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Note: This feature is only available on a Windows computer printing to a network printer.
Creating and Saving Custom Paper Sizes
You can print custom-size paper from Trays 1–6. Custom size paper settings are saved in the print driver
and are available for you to select in all your applications.
For detail on supported paper sizes for each tray, see Supported Custom Paper Sizes on page 40.
To create and save custom sizes for Windows:
1. Click the Paper/Output tab of the print driver.
2. Click the arrow at the right of the Paper field, then select Other Size > Output Paper Size > New.
3. In the New Custom Size window, enter the height and width of the new size, then select the units.
4. Enter a title for the new size in the Name field, then click OK to save.
To create and save custom sizes for Macintosh:
1. In the application, click File > Page Setup.
2. Click Paper Sizes, then select Manage Paper Sizes.
3. To add a new size, in the Manage Paper Sizes window, click the plus sign (+).
4. Double-click Untitled at the top of the window and type a name for the new custom size.
5. Enter the height and width of the new custom size.
6. Click the arrow to the right of the Non-Printable Area field and select the printer from the list. Or set
the top, bottom, right, and left margins for User Defined margins.
7. To save the settings, click OK.
Selecting Job Completion Notification for Windows
You can select to be notified when your job finishes printing. A message appears on your computer screen
with the name of the job and the name of the printer where it was printed.
To select job completion notification:
1. In the print driver, click More Status at the bottom of any tab.
2. In the Status window, click Notification, then click the desired option.
3. Close the Status window.
Printing Special Job Types
Special job types allow you to send a print job from your computer, then print it from the printer control
panel. Select special job types in the Printing Preferences of the print driver.
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Note: The control panel displays Held: Sample Set next to the job name.
Sample Set
The Sample Set job type allows you to print a sample copy of a multiple-copy job and hold the remaining
copies at the printer. After you review the sample copy, you can select the job name from the printer
control panel to print the additional copies.
To release the remainder of prints after printing a sample set:
1. At the control panel, touch Jobs.
2. Touch the corresponding print job in the list.
3. Touch Release.
The remainder of the job prints, and the job is deleted from the printer hard drive.
Secure Print
Secure Print allows you to associate a 4–10 digit passcode number with a print job when sending it to the
printer. The job is held at the printer until the same passcode is entered at the control panel.
To release a Secure Print job for printing:
1. At the control panel, touch Jobs.
2. Touch Personal and Secure Jobs.
3. Touch your assigned private folder.
4. Type the passcode assigned to the job, then touch OK.
5. Touch the corresponding print job in the list.
6. Touch Print.
The job prints, then is deleted from the printer hard drive.
Saved Job
Saved Job allows you to save a print job to a folder on the printer. Using the controls in the Saved Jobs
window, you can save the job, or you can print and save the job for future use. You can also set the access
to the print job as follows:
Public requires no passcode and allows any user to print the file from the control panel of the printer.
Private requires a passcode so that only a user with the passcode can print the file.
When the Saved Job is no longer needed, you can delete it from the control panel of the printer.
To print a public saved job:
1. At the control panel, touch Jobs.
2. Touch Saved Jobs.
3. Touch Public.
4. Touch Quantity to enter the number of copies, then touch OK.
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Note: You can also print all jobs in the list at once, delete an individual job, or delete all jobs in the list.
5. Touch the name of the desired print job.
6. To submit the print job, touch Print.
The job prints, and remains on the printer hard drive for future use.
To print a private saved job:
1. At the control panel, touch Jobs.
2. Touch Saved Jobs.
3. Touch your assigned private folder.
4. Type the passcode assigned to the job, then touch OK.
The screen shows a list of saved print jobs that use that passcode.
5. Touch Quantity to enter the number of copies, then touch OK.
6. Touch the name of the desired print job.
7. To submit the print job, touch Print.
The job prints, and remains on the printer hard drive for future use.
Personal Print
Printing
Personal Print allows you to store a document in the printer, then print it from the control panel.
To print a personal job:
1. At the control panel, touch Jobs.
2. Touch Personal and Secure Jobs.
3. Touch your assigned private folder.
4. Touch the corresponding print job in the list.
5. Touch Print.
The job prints, then is deleted from the printer hard drive.
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This chapter includes:
General Precautions ........................................................................................................................................................ 76
Cleaning the Printer ........................................................................................................................................................ 77
Routine Maintenance ..................................................................................................................................................... 84
Billing and Usage Information ................................................................................................................................... 94
Ordering Supplies ............................................................................................................................................................. 95
Moving the Printer ........................................................................................................................................................... 98
6
Maintenance
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Maintenance
CAUTION: When cleaning your printer do not use organic or strong chemical solvents or aerosol
cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials only as directed
in this documentation.
WARNING: Keep all cleaning materials out of the reach of children.
WARNING: Do not use pressurized spray cleaning aids on or in the printer. Some pressurized sprays
contain explosive mixtures and are not suitable for use in electrical applications. Use of such cleaners
increases the risk of fire and explosion.
WARNING: Do not remove the covers or guards that are fastened with screws. You cannot maintain
or service any parts that are behind these covers and guards. Do not attempt any maintenance
procedure that is not described in the documentation supplied with your printer.
WARNING: Internal parts of the printer can be hot. Use caution when doors and covers are open.
General Precautions
Do not place anything on top of the printer.
Do not leave the covers and doors open for any length of time, especially in well-lit places. Light
exposure can damage the imaging units.
Do not open covers and doors during printing.
Do not tilt the printer while it is in use.
Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print
quality to deteriorate.
Ensure any parts removed during cleaning are replaced before you plug in the printer.
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This section includes:
Cleaning the Printer Exterior ........................................................................................................................................ 77
Cleaning the Printer Interior ........................................................................................................................................ 78
Cleaning the Printer
Cleaning the Printer Exterior
Regular cleaning keeps the touch screen and control panel free from dust and dirt.
To clean the printer exterior:
1. To avoid activating buttons and menus, press the Power Saver button.
Maintenance
2. To remove fingerprints and smudges, clean the touch screen and control panel with a soft,
lint-free cloth.
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CAUTION: Do not perform this procedure when the printer is copying or printing.
3. To return the printer to Ready mode, press the Power Saver button.
4. Use a soft, lint-free cloth to clean the outside of the output tray, paper trays, and other exterior areas
of your printer.
Cleaning the Printer Interior
Cleaning the Printhead Lenses
The printer is constructed with four printhead lenses. Clean all lenses as described in the
following procedure.
1. Open the front cover of the printer.
2. Turn the orange lever to the left.
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Maintenance
Note: The printhead lens cleaner does not detach from the printer.
3. Pull the drum cartridge cover down until it clicks into the open position.
4. Each of the four printheads has its own cleaning tool. Slowly pull the printhead lens cleaner out until
the three dots are visible.
5. Slowly push the printhead lens cleaner back into the printhead until it stops.
6. Repeat Steps 4 and 5 for each printhead.
7. Close the drum cartridge cover.
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Maintenance
Note: Trays 4 and 5 in the 2500-sheet feeder cannot be removed.
8. Turn the orange lever to the right to return it to the locked position.
9. Close the printer front cover.
Cleaning the Feed Rollers
Periodically inspect the feed rollers in each of the installed trays, and clean them if paper dust or other
residue is visible. Dirt on the feed rollers can cause paper jams or deteriorate print quality.
1. Pull out the tray until it stops.
2. Tilt the tray upward, and pull to remove it.
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3. Locate the feed rollers in the tray.
4. Slide the feed roller cover toward the front of printer.
Maintenance
5. Turn each feed roller until the roller hook is visible.
6. Pull each feed roller hook out of the groove on the axle.
7. Slide the feed rollers to the front and remove them, one at a time.
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Maintenance
8. Wipe the rollers with a clean, lint-free cloth moistened with water.
9. Align the hole of the first feed roller with the axle.
10. Slide the feed roller along the axle until the protrusions fit completely into the slots, and the roller
hook reseats into the groove.
11. Install the second and third feed rollers using a similar method.
12. Slide the feed roller cover back into the printer.
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13. Reinsert the tray at an angle.
14. Slide the tray back into the printer.
Maintenance
15. Repeat for all of the installed trays.
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Maintenance
This section includes:
Replacing Staple Cartridges ......................................................................................................................................... 84
Emptying the Hole Punch Waste Container .......................................................................................................... 91
WARNING: Do not perform this procedure while the printer is printing.
Routine Maintenance
For information on ordering supplies, see Ordering Supplies on page 95.
Replacing Staple Cartridges
A message appears on the control panel when a staple cartridge is empty.
Replacing Staples in the Booklet Maker of the Advanced Finisher
1. Open the finisher side cover.
2. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening and
slide them to the center.
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Maintenance
Note: If you have trouble inserting the cartridge, ensure that the staples are positioned correctly in
the cartridge.
Note: The Booklet Maker uses two staple cartridges. Booklet stapling requires that both staple
cartridges contain staples.
3. Hold the tabs on both sides of the staple cartridge and pull the cartridge out of the finisher.
4. Hold the tabs on both sides of the new staple cartridge and insert it into the original position in
the finisher.
5. Repeat the procedure for the other staple cartridge.
6. Close the finisher side cover.
Replacing Staples in the Main Stapler of the Professional Finisher
1. Open the finisher front door.
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2. Hold the stapler assembly by the orange lever R1 and push it to the right.
3. Grip the staple cartridge by the orange handle and pull it firmly toward you to remove it. Check
inside the finisher for any loose staples and remove them.
4. Pinch both sides of the staple pack (1) and remove the staple pack from the cartridge (2).
5. Insert the front side of the new staple pack into the staple cartridge (1), then push the rear side into
the cartridge (2).
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Note: The stapler assembly does not detach from the finisher.
6. Grip the staple cartridge by the orange handle and insert it into the stapler assembly. Push it in until
it clicks.
7. Close the finisher front door.
Replacing Staples in the Booklet Maker of the Professional Finisher
1. Open the finisher front door.
2. While squeezing the orange levers R2 and R3 together (1), pull the stapler assembly out of the
finisher until it stops (2).
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3. Grip the orange tabs on both sides of the staple cartridge.
4. While gripping the orange tabs of the staple cartridge, rotate it in the direction shown.
5. Lift the staple cartridge out of the stapler unit.
6. Push the new staple cartridge into the stapler unit until it clicks.
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7. If you find no jammed staples, repeat the preceding steps for the other staple cartridge.
8. Push the stapler assembly until it clicks into its original position.
9. Close the finisher front door.
Replacing Staples in the Main Stapler of the Advanced Finisher
1. Open the finisher front door.
Maintenance
2. Reach into the finisher cabinet and pull the stapler toward you until it stops.
3. Push the stapler assembly to the right as shown.
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4. Grip the staple cartridge by the orange handle and pull it firmly toward you to remove it. Check
inside the finisher for any loose staples and remove them.
5. Pinch both sides of the staple pack (1) and remove the staple pack from the cartridge (2).
6. Insert the front side of the new staple pack into the staple cartridge (1), then push the rear side into
the cartridge (2).
7. Grip the staple cartridge by the orange handle and insert it into the stapler assembly. Push it in until
it clicks.
8. Close the finisher front door.
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WARNING: Do not perform this procedure while the printer is printing.
Emptying the Hole Punch Waste Container
A message appears on the control panel when the hole punch waste container is full.
Emptying the Hole Punch Waste Container in the Professional Finisher
1. Open the finisher front door.
Maintenance
2. Pull out the waste container at R4.
3. Empty the container.
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WARNING: Do not perform this procedure while the printer is printing.
4. Insert the container all the way into the finisher.
5. Close the finisher front door.
Emptying the Hole Punch Waste Container in the Advanced Finisher
1. Lift the finisher transport top cover, then open the front transport cover.
2. Pull out the hole punch waste container.
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3. Empty the container.
4. Insert the container all the way into the finisher.
Maintenance
5. Close the finisher front transport cover, then close the top cover.
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Note: A page is one side of a sheet of paper that can be printed on one or two sides. A sheet printed
on two sides counts as two impressions.
Billing and Usage Information
Billing and printer usage information appears on the Billing Meters information screen. The impression
counts shown are used for billing.
To view Billing and Usage information:
1. At the control panel, touch Printer.
2. To view basic impression counts on the Information tab, touch Billing Meters.
Color Impressions: Total number of pages printed that specify color.
Black Impressions: Total number of pages printed with no color specified.
Total Impressions: Total number of color impressions plus black impressions.
3. To view impression counts for large paper, scroll to the next screen.
Color Large Impressions: Number of large pages printed that specify color.
Black Large Impressions: Number of large pages printed with no color specified.
Total Large Impressions: Total number of large color impressions plus black impressions.
4. To view detailed usage information, touch Usage Counters.
5. Touch one of the following:
Print allows you to print Billing Meters or Supplies Usage pages.
Back returns to the Billing Meters screen.
Home returns to the main screen.
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This section includes:
Locating the Serial Number ......................................................................................................................................... 95
Consumables ..................................................................................................................................................................... 95
Routine Maintenance Items ........................................................................................................................................ 95
Customer Replaceable Units ........................................................................................................................................ 96
Other Supplies ................................................................................................................................................................... 96
When to Order Supplies ................................................................................................................................................. 96
Viewing Printer Supply Status ..................................................................................................................................... 97
Recycling Supplies ............................................................................................................................................................ 97
Note: Each consumable includes installation instructions.
CAUTION: Use of toner other than Genuine Xerox® Toner can affect print quality and printer
reliability. It is the only toner designed and manufactured under strict quality controls by Xerox for
specific use with this printer.
Ordering Supplies
Maintenance
Locating the Serial Number
You need the printer serial number to order supplies or to contact Xerox for assistance. The serial number
is on the left front side of the printer, behind Left Side Door A. You can also view the serial number on the
control panel.
To view the serial number on the control panel:
1. At the control panel, touch Printer.
2. On the Information tab, touch About This Printer.
The General tab displays the model, serial number, version, and activation date.
Consumables
Consumables are printer supplies that get depleted during the operation of the printer. Consumable
supplies for this printer are the Genuine Xerox® Toner Cartridges in Cyan, Magenta, Yellow, and Black.
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Maintenance
Note: Each routine maintenance item includes installation instructions.
Note: Each customer replaceable unit includes installation instructions.
Routine Maintenance Items
Routine maintenance items are printer parts that have a limited life and require periodic replacement.
Replacements can be parts or kits. Routine maintenance items are typically customer replaceable.
Routine maintenance items for this printer include the following:
Imaging Units (Cyan, Magenta, Yellow, and Black)
Belt Cleaner
Suction Filter
Waste Cartridge
Customer Replaceable Units
Customer replaceable units (CRUs) are printer parts that can be replaced without need for technical
service intervention. These parts have longer rated lives than routine maintenance items.
Customer Replaceable Units for this printer include the following:
110 V Fuser for the Phaser 7800 Color Printer
220 V Fuser for the Phaser 7800 Color Printer
Feed Roller Kit
Transfer Roller
Other Supplies
Other supplies are items required for options on certain printer configurations or accessories but are not
required for daily use.
Other supplies for this printer include the following:
Staple Refills for the Advanced Finisher and Professional Finisher
Staple Cartridge for the Advanced Finisher and Professional Finisher
Staple Cartridge for the Advanced Finisher Booklet Maker
Staple Cartridge for the Professional Finisher Booklet Maker
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CAUTION: Use of non-Xerox® supplies is not recommended. The Xerox® Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of
performance caused by use of non-Xerox® supplies, or the use of Xerox® supplies not specified for this
printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage
could vary outside these areas. Please contact your Xerox representative for details.
When to Order Supplies
A warning appears on the control panel when supplies near their replacement time. Verify that you
have replacements on hand. It is important to order these items when the messages first appear to
avoid interruptions to your printing. An error message appears on the control panel when supplies must
be replaced.
Order supplies from your local reseller or go to www.xerox.com/office/7800supplies.
Viewing Printer Supply Status
You can check the status of printer supplies at any time.
1. To view basic information about toner cartridges, do one of the following:
At the control panel, touch Printer, then touch the Supplies tab.
Touch one of the C, M, Y, K icons in the lower right of the main screen.
2. To view details about a specific cartridge, including the part number for reordering, touch C, M, Y,
or K.
3. To return to the Supplies tab, touch Close.
4. To view more details, touch Other Supplies. Scroll through the list, then select one of the following:
Fuser
Belt Cleaner
Transfer Roller
Waste Cartridge
Imaging Units
Transfer Belt
Suction Filter
Feed Rollers
Staple Cartridge
5. To return to the Other Supplies screen, touch the Back Arrow.
6. To print the Supplies Usage page, touch the Print icon, then touch Supplies Usage.
7. To return to the main screen, touch Home.
Recycling Supplies
For information on Xerox® supplies recycling programs, go to www.xerox.com/gwa.
Supplies include a prepaid return label. Please use it to return used components in their original boxes
for recycling.
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Note: When moving the printer over a long distance, remove the imaging units and toner cartridges
to prevent toner from spilling. Pack the printer inside a box. For a repacking kit and instructions, go
to www.xerox.com/office/7800support.
CAUTION: Failure to repackage the printer properly for shipment can result in damage not covered by
the Xerox® Warranty, Service Agreement, or Total Satisfaction Guarantee. The Xerox® Warranty,
Service Agreement, or Total Satisfaction Guarantee do not cover damage to the printer caused by
improper moving. The Xerox® Total Satisfaction Guarantee is available in the United States and
Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details.
Moving the Printer
Always use at least three people to lift the printer.
Always turn off the printer and wait for the printer to shut down.
Disconnect the power cord from the back of the printer.
When lifting the printer, grasp the areas as shown.
Keep the printer level to avoid toner spillage.
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This chapter includes:
General Troubleshooting............................................................................................................................................. 100
Jams .................................................................................................................................................................................... 104
Print-Quality Problems ................................................................................................................................................. 146
Getting Help ..................................................................................................................................................................... 152
7
Troubleshooting
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Troubleshooting
This section includes:
Printer Does Not Turn On ............................................................................................................................................ 100
Printer Resets or Turns Off Frequently ................................................................................................................... 101
Printing Takes Too Long .............................................................................................................................................. 101
Document Prints From Wrong Tray ........................................................................................................................ 101
Document Fails to Print ............................................................................................................................................... 102
Printer is Making Unusual Noises ............................................................................................................................. 102
Automatic 2-Sided Printing Problems .................................................................................................................... 102
Date and Time Are Incorrect ..................................................................................................................................... 103
Probable Causes
Solutions
One of the power switches is not turned on.
Turn off both of the power switches. The Main Power switch is
behind the front door and the Secondary Power switch is on the top
of the printer. Wait two minutes, then turn on both of the switches.
For details, see Turning the Printer On and Off on page 28.
The power cord is not correctly plugged into
the outlet.
Turn off the printer power switch, and plug the power cord securely
into the outlet. For details, see Turning the Printer On and Off on
page 28.
Something is wrong with the outlet connected
to the printer.
Plug another electrical appliance into the outlet and see if it
operates properly.
Try a different outlet.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Use a power source with the specifications listed in the Electrical
Specifications on page 166.
CAUTION: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
General Troubleshooting
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Does Not Turn On
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