General Guidelines................................................................................................................................................ 10
Power Cord .............................................................................................................................................................. 12
Parts of the Printer ....................................................................................................................................................... 16
Left Front View of Phaser 7800DN Color Printer ...................................................................................... 16
Left Front View of Phaser 7800GX Color Printer ....................................................................................... 17
Left Front View of Phaser 7800DX Color Printer ....................................................................................... 18
Control Panel .......................................................................................................................................................... 19
Professional Finisher ............................................................................................................................................ 20
Information Pages ....................................................................................................................................................... 22
Printing the Configuration Report .................................................................................................................. 22
Energy Saver Mode ...................................................................................................................................................... 23
Administration Features ............................................................................................................................................. 24
CentreWare Internet Services .......................................................................................................................... 24
Automatic Data Collection ................................................................................................................................ 25
Billing and Usage Information ........................................................................................................................ 25
More Information ......................................................................................................................................................... 26
3 Installation and Setup 27
Installation and Setup Overview ............................................................................................................................. 28
Physically Connecting the Printer to the Network .................................................................................... 28
Turning the Printer On and Off ........................................................................................................................ 29
Modifying General Settings ...................................................................................................................................... 30
Phaser 7800 Color Printer 3
User Guide
Contents
Installing the Software ............................................................................................................................................... 31
Operating System Requirements .................................................................................................................... 31
Installing Drivers and Utilities for Windows ............................................................................................... 32
Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later ................................... 33
Installing Drivers and Utilities for UNIX and Linux .................................................................................. 34
Other Drivers ........................................................................................................................................................... 34
Recommended Media ......................................................................................................................................... 36
Ordering Paper ....................................................................................................................................................... 36
General Paper Loading Guidelines ................................................................................................................. 36
Paper That Can Damage Your Printer........................................................................................................... 37
Paper Storage Guidelines ................................................................................................................................... 37
Professional Finisher Guidelines ...................................................................................................................... 38
Supported Paper Types and Weights ............................................................................................................ 39
Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers ...................... 39
Supported Standard Paper Sizes for the Phaser 7800DX Color Printer ............................................ 40
Supported Paper Sizes and Weights for Automatic 2-Sided Printing ............................................... 40
Supported Custom Paper Sizes ........................................................................................................................ 40
Loading Paper ................................................................................................................................................................ 41
Loading Paper in Tray 1 ..................................................................................................................................... 41
Loading Paper in Trays 2–5 ............................................................................................................................... 45
Setting the Guide Locks in the 500-Sheet Adjustable Trays................................................................. 49
Changing Paper Size, Type, and Color .......................................................................................................... 52
Printing on Special Paper ........................................................................................................................................... 53
Print Driver Help .................................................................................................................................................... 59
Windows Printing Options ................................................................................................................................. 60
Macintosh Printing Options .............................................................................................................................. 61
4 Phaser 7800 Color Printer
User Guide
Contents
Printing Features ........................................................................................................................................................... 63
Printing on Both Sides of the Paper ............................................................................................................... 63
Selecting Paper Options for Printing .............................................................................................................. 64
Printing Multiple Pages to a Single Sheet (N-Up) ..................................................................................... 64
Using Color Options ............................................................................................................................................. 66
Creating and Saving Custom Paper Sizes .................................................................................................... 71
Selecting Job Completion Notification for Windows .............................................................................. 71
Printing Special Job Types ................................................................................................................................. 71
6 Maintenance 75
General Precautions ..................................................................................................................................................... 76
Cleaning the Printer ..................................................................................................................................................... 77
Cleaning the Printer Exterior ............................................................................................................................. 77
Cleaning the Printer Interior ............................................................................................................................. 78
Emptying the Hole Punch Waste Container ............................................................................................... 91
Billing and Usage Information ................................................................................................................................ 94
Locating the Serial Number .............................................................................................................................. 95
Other Supplies ........................................................................................................................................................ 96
When to Order Supplies ...................................................................................................................................... 97
Viewing Printer Supply Status .......................................................................................................................... 97
Moving the Printer ........................................................................................................................................................ 98
7 Troubleshooting 99
General Troubleshooting ......................................................................................................................................... 100
Printer Does Not Turn On ................................................................................................................................. 100
Printer Resets or Turns Off Frequently ........................................................................................................ 101
Printing Takes Too Long ................................................................................................................................... 101
Document Prints From Wrong Tray ............................................................................................................. 101
Document Fails to Print .................................................................................................................................... 102
Printer is Making Unusual Noises.................................................................................................................. 102
Date and Time Are Incorrect .......................................................................................................................... 103
Clearing Paper Jams .......................................................................................................................................... 105
Clearing Jams in the Advanced Finisher..................................................................................................... 121
Clearing Jams in the Professional Finisher ................................................................................................ 123
Minimizing Paper Jams ..................................................................................................................................... 134
Troubleshooting Paper Jams .......................................................................................................................... 135
Getting Help .................................................................................................................................................................. 152
Control Panel Messages ................................................................................................................................... 152
Using the Integrated Troubleshooting Tools ........................................................................................... 155
More Information ............................................................................................................................................... 158
A Specifications 159
Printer Configurations and Options ..................................................................................................................... 160
Standard Features .............................................................................................................................................. 160
Available Configurations .................................................................................................................................. 161
Options and Upgrades ...................................................................................................................................... 161
Temperature ......................................................................................................................................................... 165
Power Supply Voltage and Frequency ........................................................................................................ 166
Power Consumption ........................................................................................................................................... 166
ENERGY STAR Qualified Product ................................................................................................................... 166
United States FCC Regulations ...................................................................................................................... 170
European Union ................................................................................................................................................... 171
Material Safety Data Sheets .................................................................................................................................. 172
C Recycling and Disposal 173
All Countries .................................................................................................................................................................. 174
North America .............................................................................................................................................................. 175
European Union ........................................................................................................................................................... 176
Collection and Disposal of Equipment and Batteries ............................................................................ 177
Battery Symbol Note ......................................................................................................................................... 177
Other Countries............................................................................................................................................................ 178
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox® printer.
Phaser 7800 Color Printer 9
User Guide
Safety
WARNINGS:
Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electrical shock.
Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are instructed to do so. Turn off the printer when
performing these installations. Disconnect the power cord when removing covers and
guards for installing optional equipment. Except for user-installable options, there are
no parts that you can maintain or service behind these covers.
Electrical Safety
General Guidelines
The following are hazards to your safety:
The power cord is damaged or frayed.
Liquid is spilled into the printer.
The printer is exposed to water.
The printer emits smoke, or the surface is unusually hot.
The printer emits unusual noise or odors.
The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
10 Phaser 7800 Color Printer
User Guide
Safety
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of
your printer.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
print volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
Printer Location
Place the printer on a level, solid, non-vibrating surface with adequate strength to hold the weight of
the printer. To find the weight for your printer configuration, see Physical Specifications on page 162.
Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
Place the printer in an area where there is adequate space for operation and servicing.
Place the printer in a dust-free area.
Do not store or operate the printer in an extremely hot, cold, or humid environment.
Do not place the printer near a heat source.
Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
Do not place the printer where it is directly exposed to the cold air flow from an air
conditioning system.
Do not place the printer in locations susceptible to vibrations.
For optimum performance, use the printer at elevations recommended in Elevation on page 165.
Operational Guidelines
Do not remove the paper source tray that you selected in either the print driver or control panel while
the printer is printing.
Do not open the doors when the printer is printing.
Do not move the printer when it is printing.
Keep hands, hair, neckties, and so on away from the exit and feed rollers.
Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
Phaser 7800 Color Printer 11
User Guide
Safety
WARNING: Avoid the potential of electrical shock by ensuring that the printer is grounded properly.
Electrical products can be hazardous if misused.
CAUTION: Use of non-Xerox® supplies is not recommended. The Xerox® Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of
performance caused by use of non-Xerox® supplies, or the use of Xerox® supplies not specified for this
printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage
could vary outside these areas. Please contact your Xerox representative for details.
Power Cord
Use the power cord supplied with your printer.
Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
Only use an extension cord designed to handle the electrical current capacity of the printer.
Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
Do not place the printer in an area where people can step on the power cord.
Do not place objects on the power cord.
Do not plug or unplug the power cord while the power switch is in the On position.
If the power cord becomes frayed or worn, replace it.
To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to
disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Printer Supplies
Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
Store all consumable supplies in accordance with the instructions given on the package or container.
Keep all consumable supplies away from the reach of children.
Never throw consumable supplies into an open flame.
When handling cartridges, for example toner cartridges, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase
the risk of skin or eye contact.
12 Phaser 7800 Color Printer
User Guide
Safety
Maintenance Safety
Do not attempt any maintenance procedure that is not specifically described in the documentation
supplied with your printer.
Do not use aerosol cleaners. Clean with a dry lint-free cloth only.
Do not burn any consumables or routine maintenance items. For information on Xerox
recycling programs, go to www.xerox.com/gwa.
®
supplies
Phaser 7800 Color Printer 13
User Guide
Safety
Symbol
Description
Warning or Caution:
Ignoring this warning could cause serious injury or even death.
Ignoring this caution could damage property.
Hot surface on or in the printer. Use caution to avoid personal injury.
Do not burn the item.
Do not lift here.
Hot surface. Wait the indicated time before handling.
This item can be recycled. For details, see Recycling and Disposal on page 173.
Printer Symbols
14 Phaser 7800 Color Printer
User Guide
This chapter includes:
Parts of the Printer ........................................................................................................................................................... 16
Information Pages ........................................................................................................................................................... 22
Energy Saver Mode ......................................................................................................................................................... 23
Administration Features ................................................................................................................................................ 24
More Information ............................................................................................................................................................ 26
2
Features
Phaser 7800 Color Printer 15
User Guide
Features
This section includes:
Left Front View of Phaser 7800DN Color Printer ................................................................................................. 16
Left Front View of Phaser 7800GX Color Printer .................................................................................................. 17
Left Front View of Phaser 7800DX Color Printer .................................................................................................. 17
Control Panel ..................................................................................................................................................................... 18
Professional Finisher ....................................................................................................................................................... 20
The control panel consists of a touch screen and buttons you press to control the functions available on
the printer. The control panel:
Displays the current operating status of the printer.
Provides access to print features.
Provides access to reference materials.
Provides access to Tools and Setup menus.
Provides access to Troubleshooting menus and videos.
Prompts you to load paper, replace supplies, and clear jams.
Displays errors and warnings.
Plays event-driven videos.
1. Touch Screen displays information and provides access to printer functions.
2. Power Saver enters Sleep mode, and exits Low Power or Sleep mode.
3. Pause temporarily stops the current print job, allowing you to cancel or resume the job.
Internal Components
Phaser 7800 Color Printer 19
User Guide
Features
1. Center Tray
2. Hole Punch Unit
3. Hole Punch Waste Container
4. Finisher Front Door
5. Right Top Tray
6. Exit Cover
7. Right Middle Tray
8. Staple Cartridge
9. Booklet Maker Bin
10. Booklet Staple Assembly
11. Booklet Maker
Professional Finisher
20 Phaser 7800 Color Printer
User Guide
1. Front Transport Cover
2. Hole Punch Unit (optional)
3. Hole Punch Waste Container
4. Center Tray
5. Finisher Top Cover
6. Staple Cartridge for optional Booklet Maker
7. Side Cover for optional Booklet Maker
8. Booklet Maker (optional)
9. Right Tray
10. Right Tray Extension
11. Creaser Unit
12. Staple Cartridge
13. Finisher Front Door
14. Advanced Finisher
Advanced Finisher
Features
Phaser 7800 Color Printer 21
User Guide
Features
Note: You can also print Information pages from CentreWare Internet Services.
Notes:
To print pages that can help you with print-quality problems, see Using the Integrated
Troubleshooting Tools on page 155.
Some of the control panel screens contain links to frequently used information pages.
Note: By default, the Configuration Report prints each time the printer is turned on. To turn off this
Your printer has a printable set of information pages. These include configuration and font information,
demonstration pages, and more.
To print information pages from the control panel:
1. At the control panel, touch Printer.
2. On the Information tab, touch Print Reference Materials.
3. To set the quantity, touch #.
4. To select the number of copies to print, touch + or -, or type a number using the keypad.
5. Touch OK.
6. To scroll through the list as needed, use the Up or Down Arrow, then touch the page you want
to print.
7. Touch Print.
To specify the source tray for printing the information pages:
1. At the control panel, touch Printer.
2. Touch the Tools tab, then touch Tray Management.
3. Touch Information Pages Source.
4. Touch the specific tray you want the printer to use, or touch Automatic.
5. Touch OK to confirm the setting.
6. Touch Back to return to the Tools tab, or touch Home to return to the main screen.
Printing the Configuration Report
1. At the control panel, touch Printer.
2. On the Information tab, touch Print Reference Materials.
3. Touch Configuration Report.
4. Touch Print.
22 Phaser 7800 Color Printer
User Guide
Features
Notes:
To turn off the automatic transition, clear the Enable Energy Saver check box.
The printer exits Energy Saver mode when it receives a print job, or when you press the Power
Saver button.
Energy Saver Mode
You can set the time the printer spends idle in ready mode before it automatically transitions to a lower
power level. You can also turn off the automatic transition.
1. At the control panel, touch Printer.
2. Touch the Tools tab, then touch Setup.
3. Touch Energy Saver.
4. Enable the automatic transition:
a. Select the Enable Energy Saver check box.
b. To change each option, touch Edit:
Ready Mode to Low Power
Low Power to Sleep
c. Enter the minutes from 1–120 using the keypad. The Low Power default setting is 15. The Sleep
default setting is 45.
d. To confirm the change, touch OK, or X to cancel it.
5. To return to the Setup screen, touch OK.
Phaser 7800 Color Printer 23
User Guide
Features
This section includes:
CentreWare Internet Services ..................................................................................................................................... 24
Automatic Data Collection ........................................................................................................................................... 25
Billing and Usage Information ................................................................................................................................... 25
Administration Features
For details, see the System Administrator Guide at www.xerox.com/office/7800docs.
CentreWare Internet Services
CentreWare Internet Services is the administration and configuration software installed on the
embedded Web server in the printer. It allows you to configure and administer the printer from a
Web browser.
CentreWare Internet Services requires:
A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or
Linux environments.
TCP/IP and HTTP enabled in the printer.
A network-connected computer with a Web browser that supports JavaScript.
For details, see the Help in CentreWare Internet Services or the System Administrator Guide.
Accessing CentreWare Internet Services
At your computer, open a Web browser, type the IP address of the printer in the address field, then press
Enter or Return.
Finding the IP Address of the Printer
You can view the IP address of your printer on the control panel or on the Configuration Report. For
details, see Printing the Configuration Report on page 22.
To view the IP address on the control panel:
1. At the control panel, touch Printer.
2. On the Information tab, touch About This Printer.
3. Touch the Network tab.
The IP address appears under TCP/IP (v4).
24 Phaser 7800 Color Printer
User Guide
Features
Note: The IP address can also appear in the upper right or left corner of the main screen. To set this
up in CentreWare Internet Services, click Properties > General Setup > Control Panel Home Screen.
For details, see the Help in CentreWare Internet Services.
4. If IPv6 is set up, touch TCP/IP (v6) to view details.
5. To return to the main screen, touch Home.
Automatic Data Collection
This printer automatically collects data and transmits it to a secure offsite location. Xerox or a designated
servicer uses this data to support and service the printer, or for billing, supplies replenishment, or product
improvement. Automatically transmitted data can include product registration, meter read, supply level,
printer configuration and settings, software version, and problem or fault code data. Xerox cannot read,
view, or download the content of your documents residing on or passing through your printer or any of
your information management systems.
To turn off automatic data collection:
On the Welcome page in CentreWare Internet Services, click the link in the note regarding
automated services.
Billing and Usage Information
Billing and printer usage information appears on the Billing Meters information screen. The impression
counts shown are used for billing. For details on viewing this information, see Billing and Usage
Information on page 94.
Phaser 7800 Color Printer 25
User Guide
Features
Resource
Location
Installation Guide
Packaged with printer
Quick Use Guide
Packaged with printer
System Administrator Guide
www.xerox.com/office/7800docs
Video Tutorials
Available on the printer control panel and at
www.xerox.com/office/7800docs
Recommended Media List
United States: www.xerox.com/paper
Europe: www.xerox.com/europaper
PhaserSMART Technical Support automatically
diagnoses problems on your network printer and
proposes solutions.
www.phasersmart.com
Technical support information for your printer includes
online Technical Support, Online Support Assistant, and
driver downloads.
www.xerox.com/office/7800support
Information about menus or error messages
Control panel Help (?) button
Information pages
Print from the control panel menu
Order supplies for your printer
www.xerox.com/office/7800supplies
A resource for tools and information, such as interactive
tutorials, printing templates, helpful tips, and customized
features to meet your individual needs.
www.xerox.com/office/businessresourcecenter
Local sales and support center
www.xerox.com/office/worldcontacts
Printer registration
www.xerox.com/office/register
Xerox® Direct online store
www.direct.xerox.com/
More Information
You can obtain more information about your printer from these sources:
26 Phaser 7800 Color Printer
User Guide
This chapter includes:
Installation and Setup Overview ................................................................................................................................ 28
Modifying General Settings ......................................................................................................................................... 30
Installing the Software .................................................................................................................................................. 31
See also:
Installation Guide packaged with your printer.
System Administrator Guide at www.xerox.com/office/7800docs.
3
Installation and Setup
Phaser 7800 Color Printer 27
User Guide
Installation and Setup
Installation and Setup Overview
Before printing, your computer and the printer must be plugged in, turned on, and connected. Configure
the initial settings of the printer, then install the driver software and utilities on your computer.
You can connect to your printer over a network using an Ethernet cable, or directly to your computer using
a USB cable. Hardware and cabling requirements vary for the different connection methods. Routers,
network hubs, network switches, modems, Ethernet, and USB cables are not included with your printer
and must be purchased separately. Xerox recommends an Ethernet connection because it is typically
faster than a USB connection, and it provides access to CentreWare Internet Services.
For details on connection and network setup, print the Connection Setup page:
1. At the control panel, touch Printer.
2. On the Information tab, touch Print Reference Materials.
3. Touch Connection Setup.
4. Touch Print.
For details on configuring the printer settings, see the System Administrator Guide at
www.xerox.com/office/7800docs.
Physically Connecting the Printer to the Network
Use a Category 5 or better Ethernet cable to connect the printer to the network. An Ethernet network is
used for one or more computers and supports many printers and systems simultaneously. An Ethernet
connection provides direct access to printer settings using CentreWare Internet Services.
To connect the printer:
1. Connect the power cord to the printer, and plug the cord into an electrical outlet.
2. Connect one end of a Category 5 or better Ethernet cable to the Ethernet port on the printer.
Connect the other end of the Ethernet cable to a correctly configured network port on a hub
or router.
3. Turn on the printer.
28 Phaser 7800 Color Printer
User Guide
Installation and Setup
Turning the Printer On and Off
This printer has two power switches. The Main Power switch located behind the front door controls the
main power to the printer. The Secondary Power switch on the top of the printer controls power to the
printer electronic components, and initiates a software-controlled shutdown when turned off. Using the
Secondary Power switch to turn on and off the printer is the preferred method.
To operate the printer, turn on both switches. First turn on the Main Power switch, then turn on the
Secondary Power switch.
Initial Printer Setup
Make sure that the printer is set up before installing the printer software. Setup includes enabling the
optional features and assigning an IP address for the Ethernet network connection. If the printer has
not been previously turned on and configured, see the System Administrator Guide at
www.xerox.com/office/7800docs.
Optimizing Printer Performance
Several factors influence printer performance, including temperature, humidity, air pressure, and the
chemical characteristics of the paper and coatings. The printer must form an electrostatic image on the
paper, which depends on the ability of the air to hold and transfer electrical charges. The paper and
coatings must hold an electrical charge in the areas where the toner must adhere.
To optimize the performance of your printer:
1. At the control panel, touch Printer.
2. Touch the Tools tab, then touch Adjust Color.
3. Touch Color Calibration.
4. To print the Calibration pages, follow the onscreen instructions.
5. To adjust the printer color settings, follow the printed instructions.
6. Touch Done.
7. Touch Calibrate Paper Type.
8. To print the Calibrate for Paper pages, follow the onscreen instructions.
9. To adjust the printer for various paper types and environmental conditions, follow the
printed instructions.
Phaser 7800 Color Printer 29
User Guide
Installation and Setup
Note: The date and time are automatically set through Network Time Protocol (NTP). To modify
these settings, go to the Properties tab in CentreWare Internet Services and change the Date and
Time Setup to Manual (NTP Disabled).
Modifying General Settings
You can modify printer settings such as the language, date and time, units of measurement, display
brightness, and startup page from the control panel.
1. At the control panel, touch Printer.
2. Touch the Tools tab, then touch Setup.
3. Touch General Settings, then touch the setting you want to change:
Language/Keyboard allows you to set the language and keyboard layout.
Date/Time allows you to set the time zone, date, time, and display format.
System Timeout allows you to specify how long the printer waits for input before returning to
the main screen.
Display Brightness allows you to set the brightness level of the touch screen.
Startup Page allows you to specify if the Configuration Report prints each time the printer is
turned on.
4. Change settings as needed.
5. To confirm the change, touch OK, or X to cancel it.
6. Modify other settings, or touch Home to return to the main screen.
30 Phaser 7800 Color Printer
User Guide
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