Xerox 3010, 3040, 3045 Service Manual

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Page 1

Phaser® 3010/3040 WorkCentre® 3045

Printer

Phaser® 3010/3040

WorkCentre

3045

Service Manual

Xerox Internal-Use Only

Page 2

Page 3

Phaser® 3010/3040

Warning

WorkCentre® 3045 Printer Service Manual

The following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

First Printing: September 2011 Xerox Internal Use Only

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Prepared By:

Xerox Corporation Content Development and Language Services 26600 SW Parkway Wilsonville, OR 97070

XEROX® and XEROX and Design®, Phaser®, CentreWare®, PrintingScout®, Walk-Up®, WorkCentre®, FreeFlow®, SMARTsend®, Scan to PC Desktop®, ColorQube, Global Print Driver®, and Mobile Express Driver are trademarks of Xerox Corporation in the United States and/or other countries

Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.

Copyright protection claimed includes all forms and matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Xerox technical training materials and service manuals are intended for use by authorized Xerox service technicians and service partners only and are not for resale. These materials may not be distributed, copied, or otherwise reproduced without prior written consent from Xerox Corporation.

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HP-GL®, HP-UX®, and PCL® are trademarks of Hewlett-Packard Corporation in the United States and/or other countries.

Windows®, Vista™, and Windows Server™ are trademarks of Microsoft Corporation in the United States and/or other countries.

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, Sun Microsystems™, and Solaris™ are trademarks of Sun Microsystems, Incorporated in the United States and/or other countries.

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UNIX® is a registered trademark in the US and other countries, licensed exclusively through X/Open Company Limited.

As an ENERGY STAR® partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR name and logo are registered U.S. marks.

PANTONE® Colors generated may not match PANTONE-identified standards. Consult current PANTONE Publications for accurate color. PAN TONE ® and other Pantone, Inc. trademarks are the property of Pantone, Inc. © Pantone, Inc., 2000.

ii Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

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1 General Information

Introduction and Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Technical Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

3010/3040 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

3010/3040 Rear and Side Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

3045B Front Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

3045N Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

3010/3040 Control Panel Button Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

3045B Control Panel Button Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

3045N Control Panel Button Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Media Path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Main Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Bypass Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10

ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

3010/3045 Jam Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

3045B Jam Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

3045N Jam Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

ADF Jam Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13

Major Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-18

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Scanning Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20

Copy Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21

Fax Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22

Memory Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-23

Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-24

First Print Output Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-25

First Copy Output Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-25

Physical Dimensions and Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-26

Mounting Surface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-28

Media and Tray Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29

Job Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-31

Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31

Contents

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only iii

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Contents

2 Error Troubleshooting

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Initial Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Copy/Scan Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

ADF Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Fax Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Media-Based Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Servicing Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Error Messages and Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Error Message Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Error History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Phaser 3010/3040 Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

WorkCentre 3045 Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15

Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Using Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-23

Entering Service Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24

Exiting Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24

Service Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25

WorkCentre 3045 Embedded Diagnostics Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25

Diagnostic Test Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-26

FAX/Scanner Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-29

Service Diagnostic Test Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

Phaser 3010/3040 Sensor Test Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-33

Phaser 3010/3040 Motor Test Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-37

WorkCentre 3045 Sensor Test Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40

WorkCentre 3045 Motor Test Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-45

WorkCentre 3045 Fax/Scanner Diagnostic Test Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-49

WorkCentre 3045 4-in-1 Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-51

iv Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

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Contents

Error Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54

ADF Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-54

ADF Cover Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-55

Fuser Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-56

IP ROM Check Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-57

Fax Memory Allocation Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-58

Firmware Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-59

Email Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-60

Memory Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-61

Decode Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-62

Download Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-63

PDL/PJL Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-64

Email Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-65

USB Memory Removal Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-66

Wireless Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-67

USB Host Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-68

Collate Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-69

Mail Size Limits Error, PCScan Time Out, Memory Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-70

Report File Open/Close Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-71

Firmware Error 024-340. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-72

Download Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-73

MCU Comm Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-74

Paper Size Mismatch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-75

No Suitable Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-76

USB Memory Write Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-77

Scan Communication Fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-78

SMB Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-79

SMB Write Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-80

SMB Connection Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-81

FTP Connection Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-82

FTP Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-83

FTP Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-84

Memory Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-85

Fax Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-86

Fax Job Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-87

Fax Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-88

Communication Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-89

Fax Transmit Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-90

RX Communication Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-91

NVRAM Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-92

LPH Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-93

Carriage Motor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-94

Copy Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-95

Misfeed Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-96

Waiting for Continue Key to be Pressed After Reloading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-97

Reg On Early Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-98

Reg Off Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-99

Exit On Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-100

Exit Off Early Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-101

Rear Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-102

Exit Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Remain Registration Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-104

XERO Near Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-105

ADC Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-106

ENV Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-107

K CRU Life Over. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-108

. . . . . . . . . . . . . . . . . . . . . . . . . 2-103

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Contents

K CRUM ID Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-109

K CRU Detached. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-110

System USB Port Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-111

Checksum Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-112

On Board Network Fatal Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-113

System Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-114

ASIC Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-115

Fax Board Modem Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-116

XERO Life Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-117

Abnormal Noises. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-118

Electrical Noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-118

Power Supply Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-119

AC Power Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-119

DC Power Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-120

3 Image Quality

Image Quality Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Defects Associated with Specific Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Repeating Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Checklist Before Troubleshooting Print-Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Check Printer Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Symptom Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Print-Quality Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Print-Quality Defect Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Light or Undertone Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Blank Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Black Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11

Toner Smears . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Random Spots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Streaks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Repeating Spots or Voids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Vertical Blank Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Residual Image or Ghosting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Background Contamination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

Jagged Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Horizontal Band, Voids, or Streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20

Auger Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Damaged Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Image Not Centered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

Skew. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

Unfused Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Incorrect Magnification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

ADF Lines or Streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Spots from ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Test Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

Printing Test Prints From CE Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Printing Test Prints From Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Paper Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

TestPatASIC[IOT] Test Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

TestPatLPH[IOT] Test Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Image Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Guaranteed Print Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35

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4 Service Parts Disassembly

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Standard Orientation of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Notations in the Disassembly Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Fastener Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Consumable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Phaser 3010/3040 Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Output Tray Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Rear Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Transfer Roller Bearings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Transfer Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Right Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12

Main Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

HiPot Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14

Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15

Left Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Phaser 3010/3040 Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Feed Roll Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17

Bottom Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20

Separator Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23

Feed Gear and Spring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-25

Registration Pinch Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26

Registration Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-27

Registration Sensor Actuator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28

Registration Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30

Feed Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32

Phaser 3010/3040 Xerographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Xerographics Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Toner Dispense Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36

Toner Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37

Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-38

Phaser 3010/3040 Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-40

Main Drive Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-40

Main Drive Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-41

Phaser 3010/3040 Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-42

HVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42

MCU Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-43

Rear Door Interlock Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-44

Image Processor Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45

Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-46

LVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-48

IP Board and LVPS Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-49

Contents

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only vii

Page 10

Contents

WorkCentre 3045 Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Holder Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-52

Rear Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53

Transfer Roller Bearings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54

Transfer Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55

Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-56

Right Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-57

Main Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58

HiPot Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-59

Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-60

USB Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-61

Inner Front Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-62

Output Tray Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-63

Left Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-64

Front USB Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-65

WiFi Adaptor (3045N) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-66

WorkCentre 3045 Feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67

Bypass Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67

Feed Roll Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-68

Bottom Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-71

Separator Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-74

Feed Gear and Spring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-76

Registration Pinch Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-77

Registration Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-79

Registration Sensor Actuator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-81

Registration Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-83

Feed Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-85

WorkCentre 3045 Xerographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-86

Xerographics Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-86

Toner Dispense Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-89

Toner Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-90

Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-92

WorkCentre 3045 Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-95

Main Drive Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-95

Main Drive Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-97

WorkCentre 3045 Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-98

HVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-98

MCU Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-99

Rear Door Interlock Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-100

Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-101

LVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-102

IP Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-103

Fax Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-105

IP Board Bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-106

LVPS Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-107

WorkCentre 3045 Scanner and ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-109

Scanner with ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-109

ADF Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-111

ADF Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-113

ADF Separator Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ADF Input Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-115

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-116

Document Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-117

. . . . . . . . . . . . . . . . . . . 4-114

viii Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

Page 11

5 Parts Lists

Serial Number Location and Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Using the Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Phaser 3010/3040 Parts Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Parts List 1.0 Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Parts List 2.1 Feeder (1/3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Parts List 2.2 Feeder (2/3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Parts List 2.3 Feeder (3/3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10

Parts List 3.1 Xerographics (1/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12

Parts List 3.2 Xerographics (2/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Parts List 4.1 Toner Dispense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16

Parts List 5.1 Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18

Parts List 6.1 Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Parts List 7.1 Electrical (1/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Parts List 7.1 Electrical (2/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

WorkCentre 3045 Parts Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-26

Parts List 1.1 Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-26

Parts List 2.1 Feeder (1/3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Parts List 2.2 Feeder (2/3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-30

Parts List 2.3 Feeder (3/3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-32

Parts List 3.1 Xerographics (1/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-34

Parts List 3.2 Xerographics (2/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-36

Parts List 4.1 Toner Dispense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-38

Parts List 5.1 Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-40

Parts List 6.1 Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42

Parts List 7.1 Electrical (1/3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44

Parts List 7.2 Electrical (2/3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46

Parts List 7.3 Electrical (3/3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-48

Parts List 8.1 ADF / Scanner / Control Panel 3045N . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-50

Parts List 8.2 Scanner / Control Panel 3045B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-52

Xerox Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-54

Hardware Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-54

Contents

6 Maintenance

Service Maintenance Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Cleaning the Platen and Document Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Moving the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Adjusting the Transfer Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Adjusting the Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Adjusting Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Scanner Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

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Contents

7 Wiring

Printer Plug/Jack Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Wiring Diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Phaser 3010/3040 System Wiring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-12

WorkCentre 3045 System Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-20

Phaser 3010/3045 Plug/Jack Designators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Phaser 3010/3045 Plug/Jack Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

WorkCentre 3045 Plug/Jack Designators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

WorkCentre 3045 Plug/Jack Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Notations Used in the Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

LVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-14

Xerographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15

HVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Toner Dispense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17

Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-18

IP Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-19

Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-21

Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-22

Xerographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-23

HVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24

Toner Dispense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25

Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-26

IP Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-27

Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

Reference

Using CE Diagnostic Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Acronyms and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Starting CE Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

CE Diags Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

CE Diagnostics Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

ESS Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Digital Input Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Digital Output Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

NVM Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Print Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Installation Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Test Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7

Parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

x Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

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About this Service Manual

Warning

Caution

Replacement Note

Note

The Phaser 3010/3040/WorkCentre 3045 Service Manual is the primary document used for repairing, maintaining, and troubleshooting the printer. Use this manual as your primary resource for understanding the operational characteristics of the printer and all available options. This manual describes specifications and the diagnosis and repair of problems occurring in the printer and attached options. Also included are detailed replacement procedures, parts lists, and wiring diagrams.

Manual Terms

Various terms are used throughout this manual to either provide additional information on a specific topic or to warn of possible danger present during a procedure or action. Be aware of all symbols and terms when they are used, and always read Note, Caution, and Warning statements.

A warning indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, results in injury or loss of life.

A caution indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, results in damage to, or destruction of, equipment.

A replacement note provides important information related to parts replacement. When needed, replacement notes appear at the end of the disassembly procedure.

A note indicates an operating or maintenance procedure, practice or condition that is necessary to efficiently accomplish a task. A note can provide additional information related to a specific subject or add a comment on the results achieved through a previous action.

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only xiii

Page 14

Manual Organization

The Phaser 3010/3040/WorkCentre 3045 Service Manual contains these sections:

Introductory, Safety, and Regulatory Information: This section contains important safety information and regulatory requirements.

Chapter 1 - General Information: This section contains an overview of the printer’s operation, configuration, specifications, and consumables.

Chapter 2 - Error Codes and Troubleshooting: This section provides detailed troubleshooting procedures for error messages and codes generated by resident diagnostics. Troubleshooting covers the operation of Power On Self Test (POST) and Service Diagnostics. In addition, this section includes troubleshooting methods for situations where error indicator is not available.

Chapter 3 - Image Quality Troubleshooting: This section focuses on techniques to correct image quality problems associated with the printer output.

Chapter 4 - Service Parts Disassembly: This section contains removal procedures for spare parts listed in the Parts List. A replacement procedure is included when necessary.

Chapter 5 - Parts List: This section contains exploded views of the print engine and optional Field Replaceable Units (FRUs), as well as part numbers for orderable parts.

Chapter 6 - Maintenance: This section provides periodic cleaning procedures for the printer. This section also provides procedures for the adjustment of print engine components

Chapter 7 - Wiring: This section contains the plug/jack locations and wiring diagrams for the printer.

Appendix - Reference: This section describes the operation of the CE Diagnostic software used to test Phaser 3010/3040 operation.

xiv Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

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Symbols Marked on the Product

Hot surface on or in the printer. Use caution to avoid personal injury.

Use caution (or draws attention to a particular component). Refer to the manual(s) for information.

It may take 30 minutes for the Fuser to cool down.

Do not touch the item.

Product Terms

Do not expose the item to sunlight.

Do not expose the item to light.

Caution: A personal injury hazard exists that may not be apparent. For example, a panel may cover the hazardous area.

Danger: A personal injury hazard exists in the area where you see the sign.

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only xv

Page 16

Power Safety Precautions

Warning

Power Source

For 115 VAC printers, do not apply more than 127 volts RMS between the supply conductors or between either supply conductor and ground. For 230 VAC printers, do not apply more than 254 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specified power cord and connector. This manual assumes that the reader is a qualified service technician.

Plug the three-wire power cord (with grounding prong) into a grounded AC outlet only. If necessary, contact a licensed electrician to install a properly grounded outlet. If the product loses its ground connection, contact with conductive parts may cause an electrical shock. A protective ground connection by way of the grounding conductor in the power cord is essential for safe operation.

Disconnecting Power

Turning the power Off using the power switch does not completely de-energize the printer. You must also disconnect the Power Cord from the printer’s Alternating Current (AC) inlet. Disconnect the Power Cord by pulling the plug, not the cord.

Disconnect the Power Cord in the following cases:

• if the power cord or plug is frayed or otherwise damaged,

• if any liquid or foreign material is spilled into the product,

• if the printer is exposed to any excess moisture,

• if the printer is dropped or damaged,

• if you suspect that the product needs servicing or repair,

• whenever you clean the product.

xvi Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

Page 17

Electrostatic Discharge (ESD) Precautions

Some semiconductor components, and the respective sub-assemblies that contain them, are vulnerable to damage by Electrostatic Discharge (ESD). These components include Integrated Circuits (ICs), Large-Scale Integrated circuits (LSIs), field-effect transistors, and other semiconductor chip components. The following techniques will reduce the occurrence of component damage caused by static electricity.

Be sure the power is Off and observe these other safety precautions.

• Immediately before handling any semiconductor component assemblies, drain the electrostatic charge from your body. This can be accomplished by touching an earth ground source or by wearing a wrist strap device connected to an earth ground source. Wearing a wrist strap will also prevent accumulation of additional bodily static charges. Be sure to remove the wrist strap before applying power to the unit under test to avoid potential shock.

• After removing a static sensitive assembly from its anti-static bag, place it on a grounded conductive surface. If the anti-static bag is conductive, you may ground the bag and use it as a conductive surface.

• Do not use freon-propelled chemicals. These can generate electrical charges sufficient to damage some devices.

• Do not remove a replacement component or electrical sub-assembly from its protective package until you are ready to install it.

• Immediately before removing the protective material from the leads of a replacement device, touch the protective material to the chassis or circuit assembly into which the device will be installed.

• Minimize body motions when handling unpacked replacement devices. Motion such as your clothes brushing together, or lifting a foot from a carpeted floor can generate enough static electricity to damage an electrostatically sensitive device.

• Handle ICs and Erasable Programmable Read-Only Memories (EPROM’s) carefully to avoid bending pins.

• Pay attention to the direction of parts when mounting or inserting them on Circuit Boards.

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only xvii

Page 18

Service Safety Summary

Warning

General Guidelines

For qualified service personnel only: Refer also to the preceding “Power Safety

Precautions” on page xvi.

Avoid servicing alone: Do not perform internal service or adjustment of this product unless another person capable of rendering first aid or resuscitation is present.

Use care when servicing with power: Dangerous voltages may exist at several points in this product. To avoid personal injury, do not touch exposed connections and components while power is On. Disconnect power before removing the power supply shield or replacing components.

Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces and other metallic objects could come into contact with dangerous voltages and currents.

Warning Labels

Read and obey all posted warning labels. Throughout the printer, warning labels are displayed on potentially dangerous components. As you service the printer, check to make certain that all warning labels remain in place.

Safety Interlocks

Make sure all covers are in place and all Interlock Switches are functioning correctly after you have completed a printer service call. If you bypass an Interlock Switch during a service call, use extreme caution when working on or around the printer.

Servicing Electrical Components

Before starting any service procedure, switch the printer power Off and unplug the power cord from the wall outlet. If you must service the printer with power applied, be aware of the potential for electrical shock.

Do not touch any electrical component unless you are instructed to do so by a service procedure.

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Page 19

Servicing Mechanical Components

Warning

When servicing mechanical components within the printer, manually rotate the Drive Assemblies, Rollers, and Gears.

Do not try to manually rotate or manually stop the drive assemblies while any motor is running.

Servicing Fuser Components

This printer uses heat to fuse the image to the media. During operating, the Fuser is very hot. Allow the Fuser to cool before you attempt to service the Fuser or adjacent components.

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only xix

Page 20

Regulatory

United States (FCC Regulations)

Xerox has tested this product to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this product in a typical office environment.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the Federal Communications Commission (FCC) Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with these instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment Off and On, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiver (device being interfered with).

• Increase the separation between the printer and the receiver.

• Connect the equipment into an outlet on a circuit different from that which

• Consult the dealer or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.

Canada (Regulations)

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

the receiver is connected.

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Page 21

European Union

The CE mark applied to this product symbolizes Xerox’s declaration of conformity with the following applicable Directives of the European Union as of the dates indicated:

December 12, 2006: Low Voltage Directive 2006/95/EC

December 15, 2004: Electromagnetic Compatibility Directive 2004/108/EC

March 9, 1999: Electromagnetic Compatibility Directive 99/5/EC

This product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment.

To ensure compliance with European Union regulations, use shielded interface cables.

A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only xxi

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xxii Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

Page 23

General Information

In this chapter...

•Introduction and Overview

• Configurationss

• Parts of the Printer

• Consumables

•Specifications

Chapter

Page 24

General Information

Introduction and Overview

The Phaser 3010, 3040 and WorkCentre 3045B/N incorporate a single-pass LED architecture, offering mono print speeds of up to 24/24-ppm, and resolutions up to 1200 x 1200 dots-per-inch (dpi).

The Phaser 3010/3040 provides a 150-sheet Main Tray supporting specialty media, card stock, and envelopes. The Output Tray holds 100 sheets facedown.

The WorkCentre 3045B/N combines a 1200 dpi scanner with LED printer to provide copy, scan and print functions. The 3045NI model adds an Automatic Document Feeder (ADF), G3 Fax modem, Ethernet interface and wireless capability to provide networked copy, scan, and Fax functions.

Technical Support Information

The Xerox Service Manual is the primary document used for repairing, maintaining, and troubleshooting the printer. To ensure complete understanding of this product, participation in Xerox Service Training is strongly recommended. To service this product, certification for this product is required.

For updates to the Service Manual, Service Bulletins, knowledge base, etc., go to:

•Xerox Global Service Net - https://www.xrxgsn.com/secure/main.p

For further technical support, contact your assigned Xerox Technical Support for this product.

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Page 25

Configurations

General Information

The tables list Phaser 3010/3040/WorkCentre 3045B/N configuration

Single-Function Printer (SFP) Configuration

Fea tures

Phaser 3010/3040

Processor Speed 150 MHz

Memory Configuration 64 MB

Print Speed (A-size) 20/20, / 24/24

Print Resolutions (dpi)

Standard 600 x 600

High

1200 x 1200

USB 2.0 Support Standard

Main Tray (150 Sheets) Standard

Duplex Manual

a. When printing in high resolution mode, printing speed may be reduced due to image quality

adjustment. Printing speed may also be reduced depending on documents

Multi-Function Printer (MFP) Configurations

Fea tures WorkCentre 3045B WorkCentre 3045N

Processor Speed 300 MHz 300 MHz

Memory Configuration 128 MB 128 MB

Print Speed (A-size) 24/24 24/24

Print Resolutions (dpi)

Standard 600 x 600 600 x 600

High

1200 x 1200 1200 x 1200

USB 2.0 Support Standard Standard

Ethernet Interface

None Standard

10/100 Base-TX

Wireless Interface

None Standard

IEEE802.11b/g

Bypass Tray

(10-sheets)

Standard Standard

Main Tray (150 Sheets) Standard Standard

ADF (15 sheets) N/A Standard

Duplex Manual Manual

a. When printing in high resolution mode, printing speed may be reduced due to image quality

adjustment. Printing speed may also be reduced depending on documents

b. BypassTray has priority for feeding paper. Paper is fed from Bypass Tray if there is paper in

both MainTray and Bypass tray. The printer cannot detect which tray has paper.

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Page 26

General Information

s3040-018

s3040-019

89 7 6 5

Parts of the Printer

3010/3040 Front View

1. Output Tray 5. Power Switch

2. Error LED 6. Main Tray

3. Status LED 7. Toner Door

4. Start/Pause 8. Toner Cartridge

3010/3040 Rear and Side Views

1. Fuser Jam Levers 6. Rear Door

1-4 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

2. Drum 7. Rear Door Latch

3. Feed Roller 8. Power connection

4. Paper Chute 9. USB connector

5. Transfer Roller

Page 27

3045B Front Views

324567

11121314

General Information

1. Main Tray 9. Media Guides

2. Media Dust Cover/Support 10. Power Switch

3. USB Thumbdrive Connector 11. Toner Door

4. Control Panel 12. Bypass Tray

5. Center Output Tray 13. Feed Roller

6. Output Tray Extension 14. Length Guide

7. Document Cover 15. Main Tray Extension

8. Platen

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 1-5

Page 28

General Information

8324567

13 12 11

3045N Front View

1. Main Tray 9. Media Guides

2. Media Dust Cover/Support 10. Power Switch

3. USB Thumbdrive Connector 11. Toner Door

4. Control Panel 12. Bypass Tray

5. Center Output Tray 13. Feed Roller

6. Output Tray Extension 14. Length Guide

7. Automatic Document Feeder (ADF) 15. Main Tray Extension

8. Platen

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Control Panel

3010/3040 Control Panel Button Descriptions

General Information

The Control Panel consists of multiple LEDs, a display, and several function buttons. These buttons are used to navigate the menu system, perform functions, and select modes of operation.

1. Error LED Displays errors or warnings.

2. Ready or Processing

LED

3. Start/Pause Start/Stop current job

Status.

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Page 30

General Information

21 3 4

6 7

9101112

s3040-104

3045B Control Panel Button Descriptions

1. ■ Copy

■ Scan

■ Print

2. Navigation/Menu select buttons (5)

Use these buttons to move to the top of each menu.

Scroll up, down, forward, and back through the menus. Use the OK button to select a current setting/confirm current selection.

3. System Switches the display to the System menus.

4. Alpha Numeric

Input and delete letters and numbers.

Keypad (12)

5. Wake Up / Energy Saver button

6. Clear All AC button

When illuminated, indicates Low Power Mode. Press to move to Ready from Energy Saver mode.

Press to the top menu of each service (Copy, Scan…). Then, each setting becomes default for each service.

7. Stop button Stops the current job.

8. Start button Starts the current job.

9. Data LED Error LED

Indicates status – power and ready-to-print. When illuminated, indicates an error.

10. C l e a r button Clears all text, numbers or instructions.

11. Back button Move back to previous screen.

12. D i s p l a y Fo u r - l i n e LC D

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3045N Control Panel Button Descriptions

1 2 3 4 5 6 7 8

2 7 84 53 61

9 10

11 12

1314151617

s3040-105

General Information

1. Direct Address Keys(8)

Press to quickly dial Fax number s that are registered in the Phone Book. The first four entries are assigned to the keys.

■ Copy

■ Fax

■ Scan

■ Print

3. Navigation/ Menu select buttons (5)

4. Job Status

Use these buttons to move to the top of each menu.

Scroll up, down, forward, and back through the menus. Use the OK button to select a current setting/confirm current selection.

Press to check active job status.

button

5. System Switches the display to the System menus.

6. Alpha Numeric

Input and delete letters and numbers.

Keypad (12)

7. Redial/Pause button

8. Speed Dial button

9. Wake Up / Energy Saver button

10. C le a r A l l A C button

Press the button to recall the last Fax number used or to insert pauses in Fax numbers.

Press to access directories of group or individual Fax telephone numbers.

When illuminated, indicates Low Power Mode. Press to move to Ready to Print from Energy Saver mode.

Press to go back to the top menu of each service (Copy, Fax…). Then, each setting becomes default for each service.

11. Stop button Stops the current job.

12. Start button Starts the current job.

13. D at a LE D

Indicates the status of the printer – power and ready-toprint.

Error LED

When illuminated, indicates an error.

14. Clear button Deletes entries made on the Control Panel

15. Address Book

Move to Address Book menu for Fax and Email.

button

16. Back button Move back to previous screen.

17. LCD Indicates printer status, warnings, and error messages.

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General Information

s3040-106

: Sensors

: Paper Path

Drum

Heat Roller

Pressure Belt

Exit SensorExit Roller

Registration Roller (Pinch)

Registration Sensor

Separator Pad Assembly

Feed Roller

Registration Roller (Rubber)

Transfer Roller

s3040-107

Feed Roller

Paper (MFP)

Paper (PSI)

Bottom Plate

Holder Assembly Pad

Media Path

Main Tray

When feeding from the Main Tray, the Feed Roller rotates, driven by the Main Motor driving the Main Drive Assembly and controlled by the Feed Solenoid, to feed the sheet to the position where it is nipped between the Feed Roller and the Separator Pad. As the Feed Roller rotates, the feed roller cams rotate to lift the Bottom Plate via the follower arms to the position for sheet feeding.

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Bypass Tray

The media path from the Main Tray and Bypass Tray are the same. The sheets loaded in the Bypass Tray are positioned nearer the Feed Roller, and have higher priority in feeding if both the Main Tray and Bypass Tray contain media.

Page 33

ADF

Exit Roller

Home Position (CVT Position)

Takeaway Roller

Nudger RollerFeed Roller

Feed Sensor Document Sensor

ADF Separator Pad

: Paper Transfer : Paper Sensors

s3040-108

General Information

Media in the document tray is conveyed through the feed roller and takeaway roller. The sheet is nipped between the feed roller and the ADF Separator Pad while feeding into the ADF.

Inside the ADF, the sheet is fed by the takeaway roller, rotating by torque from the ADF motor. When the sheet reaches the Scanner Home Position in the carriage assembly, it is scanned.

When the scan completes, the sheet is ejected to the output tray of the ADF by the exit roller. The exit roller is driven by torque from the ADF Motor.

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General Information

5 467

s3040-110

3010/3045 Jam Locations

1. Output Tray 4. Rear Door

2. Fuser Levers 5. Front Door

3. D r u m 6 . M a i n T r ay

3045B Jam Locations

s3040-109

1. Output Tray 5. Front Door

2. Fuser Levers 6. Main Tray

3. Drum 7. Bypass Tray

4. Rear Door

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Page 35

3045N Jam Locations

s3040-111

5 467

1 2 3

s3040-112

1. Output Tray 5. Front Door

General Information

2. Drum 6. Main Tray

3. Fuser Levers 7. Bypass Tray

4. Rear Door

ADF Jam Locations

1. ADF feed

2. ADF pick

3. ADF exit

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Page 36

General Information

s3040-113

Feed Solenoid

Registration Sensor

Feed Roller

Exit Sensor

Rear Door Interlock

Major Components

Sensors

The printer contains sensors of various types that perform a variety of functions. Some sensors track media along the media path to detect jams. Other sensors detect the Toner Cartridge, monitor toner density, stop printer activity if the Rear Door is open (interlock) and monitor fusing temperature.

• Registration Sensor

The Registration Sensor detects the leading edge of the print medium has reached the registration section.

•Exit Sensor

Located in the Fuser, the exit sensor detects media passing through the Fuser.

• Rear Door Interlock Switch

Detects Rear Door position. Interrupts DC power to the printer (+24VDC) when the Rear Door is opened.

• Toner Cartridge CRUM

Monitors print quanity to alert the user when Toner Cartridge level is low.

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Page 37

Drive

s3040-114

Main Drive Assembly

Main Drive Motor

Toner Motor

Transfer Roller

General Information

• Main Drive Assembly

A gear set used to transfer drive from the Main Drive Motor to feed media through the media path.

•Main Drive Motor

Provides drive to move media trough the media path and Fuser.

•Toner Motor

Provides drive to supply toner to the xerographics assembly.

•Feed Solenoid

Transmits the torque from the Main Drive Assembly to the Feed Roller.

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Page 38

General Information

Electrical

•IP Board

The Image Processor Board is the print controller. The IP Board converts print data to image data.

•MCU Board

Controls the print operation based on communication with the print controller and on the information from the sensors or switches.

•HVPS

Supplies high voltage to the xerographic assembly and Transfer Roller.

•LVPS

Supplies the AC power from the power supply to the heater section of the Fuser and generates stable low DC voltage to be used by the logic circuits and other components.

•Power Switch Assembly

Power switch and AC inlet harness providing AC to the LVPS and Fuser.

•USB Board

Porvides a USB interface for thumbdrives.

• Wireless Interface Board

IEEE wireless ethernet interface board.

•FAX Board

FAX MODEM board for FAX transmissions.

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3010/3040 Electrical Locations

s3040-115

MCU Board

LVPS

HVPS

IP board

Interlock Switch

Power Switch Assembly

s3040-116

IP Board

Interlock Switch

MCU Board

LVPS HVPS

Front USB Board

Fax Board

Power Switch Assembly

WiFi Bracket Assembly

General Information

3045NI Electrical Locations

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Page 40

General Information

Note

Consumables

Consumables consist of a single Toner Cartridge. The Toner Cartridge (except starter cartridges) has a CRUM (Customer Replaceable Unit Monitor) to record regional and toner usage information. The CRUM maintains a count of the amount of toner consumed. When the count reaches set values, warning and error messages appear to notify the user when near and end of life status is reached.

Life ratings are based on A-size sheets at 5% coverage.

Toner Cartridge Capacity

Starter Capacity 700 pages

Standard Capacity 1,000 pages

High Capacity 2,300 pages

Starter capacity cartridges are packaged with the printer when shipped from the factory. These starter cartridges are not available for order.

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Page 41

Specifications

Printing Specifications

General Information

Characteristic Specification

Printing Technology Recording System: LED electro-photographic system

using OPC Drum and direct transfer to the media.

Exposure System: LED printhead

Transfer System: Finished image is transferred onto the

media

Fusing System: Thermal fusing system by belt

Print Volume Average 250 PV/month

Maximum 20,000 PV/month

Median 300 PV/month

Color Medium Black Toner Cartridge

Resolution / Addressability (dpi)

Print-Quality Mode 600 x 600 (Standard)

Average Image Coverage

Maximum Image Coverage

Printer Life 30,000 pages or 5 years

Maximum Duty Cycle

Warm-Up Time Less than 25 seconds from Power On

Operating System Windows 2003/2008 Server/ XP/ Vista/

* Assumes a 30 day month of printing.

Standard 600 x 600

Enhanced 1200 x 1200

1200 x 1200 (Enhanced)

Mono 5%

240%

20,000 KPV/month*

Windows7

Macintosh OS 10.5 and greater

Linux Redhat and SuSe

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Page 42

General Information

Scanning Specifications

Characteristic Specifications

Scanning Mode

■ Platen Mode: Scan document using the document glass

■ Constant Velocity Transport (CVT) Mode: Scan

document via the Automatic Document Feeder (ADF)

Maximum Scan Size

■ Platen Mode: 215.9 mm x 297 mm (8.5 in. x 11.7 in.)

■ ADF; 215.9 mm x 355.6 mm (8.5 in. x 14 in.)

Media Size

Minimum

Maximum

■ Fast Scan Direction: 148 mm (5.8 in.)

■ Slow Scan Direction; 210 mm (8.3 in.)

■ Fast Scan Direction: 215.9 mm (8.5 in.)

■ Slow Scan Direction: 355.6 mm (14.0 in.)

USB Scanning

Resolution 1200 x 1200 dpi optical, up to 9600 dpi interpolated

■ Scan Interface

■ File Formats

TWAIN/ WIA 2.0 BMP, JPG, PDF, TIFF

Network Scanning

Resolution Up to 600 dpi

Color Mode Black & White

Original Type Text, Photo, Mixed

File Format JPG, PDF, TIFF

Lighter/Darker 7 levels

Sharpness 3 levels

Contrast 3 levels

Auto Exposure Off, Normal, Higher (1, 2)

Scan to Desktop via

Up to 6 SMB servers

SMB

Scan to FTP Up to 6 FTP servers

Scan to E-mail Yes (no individual user log in)

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Page 43

General Information

Scan Performance

Function Document Black & White Color

Copy Specifications

USB Scan to Computer (TWAIN/ WIA)

USB Scan to Computer (via Express Scan Manager)

Network Scan to Computer via SMB

Scan to USB Thumb Drive

Characteristic Specifications

Resolution 600 x 600 dpi

Copy Mode Black & White

Output Type Standard, Enhanced (Best)

Document Glass, 300 dpi, 24-bit color, letter size

Document Glass, 150 dpi, mixed, letter size

Document Glass, default 12 sec. 17 sec.

<20 sec. <20 sec.

<15 sec. <15 sec.

Origi n a l Ty p e Text, Photo, Text/P h o t o

Reduce/Enlarge 25%-400%

Lighter/Darker 7 levels

Color Saturation 3 levels

Sharpness 3 levels

Auto Exposure Off, Normal, Higher (1, 2)

Number of Copies 1-99

Multiple Up (N to 1) Off, Auto, ID Copy, Manual

Duplex Copy On, Off

Poster 2x2, 3x3, 4x4

Auto Fit On, Off

Cloning On, Off

Collate (max pages) 50

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Page 44

General Information

Fax Specifications

Characteristic Specifications

Communication Mode

Resolution Lines:

Pixels

Supported Protocols

Compression Form at

Incoming Call Control

■ Priority 1: ITU-T Super G3

■ Priority 2: ITU-T G3 ECM

■ Priority 3: ITU-T G3

B&W (Fast Scan x Slow Scan)

■ 8 pixels x 3.85 line / mm

■ 8 pixels x 7.7 line / mm

■ 8 pixels x 15.4 line / mm

■ 16 pixels x 15.4 line /mm

■ 400 x 400 ppi / 25mm

■ 300 x 300 ppi / 25mm

■ 200 x 200 ppi / 25mm

■ 100 x 100 ppi / 25mm

■ V. 34 (Max.33.6 kbps)

■ V. 17 (14.4/12/9.6/7.2 kbps)

■ V. 29 (9.6/7.2 kbps)

■ V. 27ter (4.8/2.4 kbps)

B&W: 1-bit, JBIG, MMR, MR, MH Color: Not supported

Telephone Mode, Fax Mode, Telephone/ Fax Mode, Answering Machine Mode, Distinctive Ring Pattern Detection (DRPD)

Lighter/Darker 7 levels

DM Protection Reject junk Fax

Forwarding & L ocal

Supported

Color Fax Not supported.

Fax Address Book Up to 200 Speed Dial numbers and up to 6 Group Dial

numbers stored in device memory. The Group Dial Numbers may have up to 200 Fax numbers associated with each group; however, the total number of allowable Fax numbers for all groups is 200.

Lan Fax

Resolution Normal: 200 x 100 dpi

Fine: 200 x 200 dpi Super Fine: 400 x 400 dpi

Driver GDI driver - supported

Color Not supported

Delayed Start Up to 24 hours

Broadcast Sending Up to 30 destinations

Zoom 25%-400% (same as printer driver)

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Page 45

Fax Specifications (continued)

Characteristic Specifications

General Information

Auto Reduction/ Enlarge (Auto Fit)

Rotation On/Off (same as printer driver)

N-Up 1/ 2/ 4/ 8/ 16/ 32 (same as printer driver)

Watermark Supported (same as printer driver)

Phone Book Up to 500 Speed Dial numbers and up to 500 Group Dial.

Memory Specifications

Characteristic Specifications

Memory 3010/3040 64 MB on board

Electrical Specifications

On/Off (same as printer driver)

Local phone book stored on PC not linked device.

3045B/N 128 MB on board

Characteristic 3010/3040 3045B/N

Power Supply Voltage/Frequency

Line Voltages 110-127 VAC ± 10% 110-127 VAC ± 10%

220-240 VAC ± 10% 220-240 VAC ± 10%

Frequency Range 50/60 Hz ± 3 Hz 50/60 Hz ± 3 Hz

Current Capacity 110 V Engine: < 8 A

220 V Engine: < 4 A

Power Consumption (with all options, 110 or 220 V)

Deep Sleep 2.5 W or less 2.5 W or less

Power Saver Mode 8 W or less 8 W or less

Standby Mode (Fuser On) 37 W or less 37 W or less

Continuous Printing 310W or less 310W or less

110 V Engine: < 8 A 220 V Engine: < 4 A

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 1-23

Page 46

General Information

Note

Environmental Specifications

Image quality is guaranteed in the optimum ranges for temperature and humidity, which represent a general office environment.

Operating Mode

Characteristic

Specification

Te mp e ra tu re

Optimum 15 to 28° C (59 to 82° F)

Operating 10 to 32° C (50 to 90° F)

Standby -20 to 40° C (-4 to 104° F)

Humidity (% RH)

Optimum 20 to 70% RH

Operating 15 to 85% RH

Standby 5 to 85% RH

Altitude

Operating 0 to 3,100 meters (10,171 feet)

Acoustic Noise LWA(B) Sound Power Level (B) Sound Pressure (dBA)

Printing 6.44

Standby 4.0

Mode Condition Description

Running Mode There are three running modes:

■ Print mode – the print engine is

printing.

■ Scan mode – the IIT is operating for

copy, local, and network scanning, and for Fax sending.

■ Fax communication mode – Fax

sending/receiving is in progress.

Recording The system is operating.

Fusing Maintained at operating temperature.

IIT Scanner or ADF is in operation, scanning

lamp is on.

Control Panel LCD - Backlight: On

LED - Ready LED is On.

Ready Mode The printer is in standby, ready to run.

Recording The system is at Pause.

Fusing The system maintains standby

temperature.

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Mode Condition Description

Power Saver Mode (Deep Sleep)

NOTE When the printer receives a print or Fax job or the Wake Up/Power Saver button is pressed,

First Print Output Time

IIT The Scanner and ADF are in standby,

ready to run.

Control Panel Operation

Recording The system is at Pause.

Fusing The system is Off.

IIT The Scanner and ADF are off.

Control Panel Operation

the printer exits the Power Saver mode and enters the Ready mode.

LCD - Backlight: On LED: If printer is online, Ready LED is On.

The printer enters Power Saver mode when it has not received print data for the specified time.

LCD: Off, LCD Backlight: Of f LED: Wake Up LED is On.

General Information

First Print Output Time (FPOT) is defined as a time from when the engine receives a Start signal in Ready state, until a single page is delivered to the output tray.

The following conditions are applied:

• The Controller does not keep the print engine waiting

• The printer is at Ready mode

• Paper is A size Short Edge Feed (SEF)

• Process control time is not included

Mode Tray FPOT (sec.)

Mono Main 12.0 sec. or less

First Copy Output Time

First Copy Output Time (FCOT) is the time required for the printer to deliver the first sheet of paper after the user presses Start. The following conditions are applied:

• The Controller does not keep the print engine waiting

• The printer is at Ready mode

Bypass 12.0 sec. or less

• Paper is A size Short Edge Feed (SEF)

• The original is on the document glass or in the ADF

• Process control time is not included

Mode FCOT (sec.)

Mono 23.0 sec. or less

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General Information

Physical Dimensions and Clearances

3010/3040 Dimensions

Characteristic Measurement

Height 208 mm ( 8.2 in.)

Width 358 mm ( 14.1 in.)

Depth 197 mm ( 7.8 in.)

Weight (base printer with consumables) 4.6 kg (10.0 lb.)

3045B Dimensions

Characteristic Measurement

Height 584 mm (23 in)

Height with 250-Sheet Feeder 690 mm (27.1 in.)

Width 430 mm (16.9 in.)

Depth 544 mm (21.4 in.)

Weight (base printer with consumables) 28.8 kg (63.5 lb.)

3045N Dimensions

Characteristic Measurement

Height 584 mm (23 in)

Height with 250-Sheet Feeder 690 mm (27.1 in.)

Width 430 mm (16.9 in.)

Depth 544 mm (21.4 in.)

Weight (base printer with consumables) 28.8 kg (63.5 lb.)

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Minimum Clearances

10 cm (3.9 in.)

26.50 cm (10.4 in.)

10 cm (3.9 in.)

26.95 cm (10.6 in.)

s3040-117

10 cm (3.9 in.)

20 cm (7.9 in.)

67 cm (26.4 in.)

90.5 cm (35.6 in.)

61 cm (24 in.)

s3040-118

General Information

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General Information

90.5 cm (35.6 in.)

67 cm (26.4 in.)

10 cm (3.9 in.)

Mounting Surface Specifications

Mounting surface flatness must be within the specified range. The printer must not be tipped or tilted more than 7 mm.

20 cm (7.9 in.)

61 cm (24 in.)

10 cm (3.9 in.)

s3040-119

10° or 7mm

s3040-120

Failure to adhere to the mounting specifications void all guarantees of printquality and/or performance.

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Media and Tray Specifications

Media recommended for use with this printer is known as standard paper. The feed performance, reliability, and print quality satisfy the specifications.

The following table lists supported media for the Phaser 3010/3040/WorkCentre 3045 printers.

Supported Media Sizes

A4 (210 x 297 mm (8.27 x 11.69 in.)) Y Y

B5 (182 x 257 mm (7.17 x 10.12 in.)) Y Y

A5 (148 x 210 mm (5.83 x 8.27 in.)) Y Y

C5 (162 x 229 mm (6.38 x 9.02 in.)) Y Y

Monarch (98 x 191 mm (3.875 x 7.5 in.)) Y Y

Monarch LEF (191 x 98 mm (7.5 x 3.875 in.)) Y Y

Envelope #10 (105 x 241 mm (4.125 x 9.5 in.)) Y Y

DL (110 x 220 mm (4.33 x 8.66 in.)) Y Y

DL LEF (220 x 110 mm (8.66 x 4.33 in.)) Y Y

Letter (216 x 279 mm (8.5 x 11 in.)) Y Y

Legal (216 x 356 mm (8.5 x 14 in.)) Y Y

Folio (216 x 330 mm (8.5 x 13 in.)) Y Y

Executive (184 x 267 mm (7.25 x 10.5 in.)) Y Y

Custom Y Y

Width: 76.2 to 215.9 mm (3 to 8.5 in.) Length: 127 to 355.6 mm (5 to 14 in.) Maximum width of 220 mm for envelope (DL LEF) Minimum length of 98.4 mm for envelope (Monarch LEF)

General Information

Size MainTray Bypass Tray

The following table lists supported media types for the Phaser 3010/3040 printers.

Phaser 3010/3040 Supported Media Types

Media

Weight (g/

) Main Tray

Bypass Tray

Plain 60 to 90 Y Y

Plain Thick 91 to 105 Y Y

Recycled 60 to 105 Y Y

Label

-YY

Covers Normal (lightweight card stock) 106 to 163 Y Y

Coated Normal

(lightweight glossary

106 to 163 Y Y

card stock)

Envelope - Y Y

Postcard

a. Inkjet printer paper cannot be used.

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General Information

Tray Capacities

Tray Quantity

Main Tray 150 sheets plain paper, or 16.2 mm or

less in height

Bypass Tray 10 sheets plain paper, or 1 sheet for

other paper

Output Tray 100 sheets plain paper, or 5 sheets for

Label, Envelope, thick paper, or other paper

ADF 15 sheets plain paper, or paper stack

height of 2.2 mm or less

ADF Specifications

Description Specification

Capacity 15 sheets plain paper, or paper stack height of 2.2 mm

or less

Paper Size Min: Fast scan direction 105.0 mm (4.13") x Slow scan

direction 148.0 mm (5.83")

Max: Fast scan direction 215.9 mm (8.5") x Slow scan direction 355.6 mm (14")

Paper Weight

60 g/m

to 105 g/m

Feeding Order Top to bottom feed

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Job Control

Cancel Print

Job Recovery

Job Time Out

General Information

A print job in process can be cancelled via the Control Panel.

When a print job fails due to a recoverable error such as media jam, the printer recovers the job automatically after the jammed media is removed. If a print job fails due to a error such as paper size missmatch or paper feed miss, push "start" on the Control Panel.

When a print job is stopped for a certain period of time, the job is deleted as an error when the time out setting is reached.

Logging

The printer can retain up to 50 job logs. Job log can be printed upon the user's request or automatically when the number of the retained job logs has reached

50. Job log includes the following information:

• Job finish date and time

•Job type

• Input interface (USB)

• Document name (File name)

• User name/Host name

• Number of printed pages

• Number of printed sides

•Paper size

• Result (Successful, Error, etc.)

Error Logging

The printer can retain up to 42 jam errors and up to 42 fatal errors. Jam error log includes the following information:

• PV counter when jam has occurred

•Name of jam

Fatal error log includes the following information:

• PV counter when jam has occurred

• Error code

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General Information

Job History Report

This report shows Job History.

Manual print: Report is printed from the Control Panel.

Auto print: Report is automatically printed out every 20 print jobs when "Auto Log Print" is set to "On".

Error History Report

This report shows Error History.

Manual print: Report is printed by instructing from the operation panel.

Auto print: Not supported.

Print Volume Report

This report shows Print Volume.

Manual print: Report is printed by instructing from the operation panel.

Auto print: Not supported.

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Error Troubleshooting

In this chapter...

•Introduction

• Servicing Instructions

• Error Messages and Troubleshooting Procedures

•Service Diagnostics

• Service Diagnostic Tests

• Service Diagnostic Test Procedures

• Error Troubleshooting

•Abnormal Noises

• Power Supply Troubleshooting

Chapter

Page 56

Error Troubleshooting

Note

Introduction

Initial Actions

This chapter describes error messages displayed on the Control Panel or listed on the Error History page, Service Diagnostics used to test system operation and troubleshooting procedures to correct problems. Troubleshooting print quality problems is covered in Chapter 3, Image Quality.

Errors are tracked and reported in a number of ways. The two types of error reporting discussed in this section include:

• Error messages and codes displayed on the Control Panel

• Engine (fatal) and Jam Error logs displayed on the Control Panel or listed on the Error History Report

Some problems are easy to resolve. Use these Steps in an attempt to quickly isolate the problem.

1. Turn Off the printer, wait 10 seconds, then turn On the printer. This often solves problems related to power transients, ESD, and software errors.

2. If a message appears on the Control Panel, see “Messages, Codes, and Procedures” on page 3-5 for specific procedures related to error messages.

3. Check the power cord. Is the power cord plugged into the printer and a properly grounded electrical outlet? Is the power cord damaged?

4. Check the electrical outlet. Is the outlet turned off by a switch or breaker?

5. Does other electrical equipment plugged into the outlet operate?

Display Problems

Printing Problems

If the Control Panel is blank:

1. Turn Off the printer, wait 10 seconds, then turn On the printer.

2. When tests complete, Ready should appear on the display.

If the problem persists see Control Panel.

If menu settings entered from the Control Panel have no effect, change or disable print settings from the print driver, the print utilities, or the application.

Settings made in the application, print driver, or print utilities override settings made from the Control Panel.

If a job did not print correctly or incorrect characters were printed, check the following:

1. Check that the printer is in a “Ready” state before sending a print job.

2. Check the loaded media.

3. Check the print driver.

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4. Check the printer connections to Ethernet or USB.

5. Verify that the correct print media size is selected.

6. If using a print spooler, verify that the spooler has not stalled.

7. Check the printer’s interface configuration. Determine the host interface you

Copy/Scan Problems

If the scanner does not work or operates slowly, check the following:

1. Ensure that you place the document to be scanned face down from the

2. There may not be enough available memory to hold the document you want

3. Check that the USB cable is connected properly.

4. Ensure that the USB cable is not defective. Switch the cable with a known

5. Check that the scanner is configured correctly. Check the application you want

6. Graphics are scanned more slowly than text when using the Scan to E-mail or

7. Communication speed becomes slow in scan mode because of the large

8. Scanning images at a high resolution takes more time than scanning at a low

Error Troubleshooting

are using. Print a System Settings page to verify that the current settings are correct.

document feeder glass, or face up in the ADF.

to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate.

good cable. If necessary, replace the cable.

to use to make certain that the scanner job is being sent to the correct port.

Scan to Network feature.

amount of memory required to analyze and reproduce the scanned image.

resolution.

ADF Problems

If document misfeeds or multiple feeds occur in the Automatic Document Feeder (ADF), check and try the following actions.

1. Check whether the ADF roller assembly is installed properly.

2. Ensure the document's paper type meets the specifications for the printer.

3. Check whether the document is properly loaded in the ADF.

4. Ensure that the document guides are adjusted properly.

5. Ensure that the number of document sheets do not exceed the maximum capacity of the ADF.

6. Ensure that the document is not curled.

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Error Troubleshooting

Fax Problems

Media-Based Problems

If printer does not properly send or receive faxes, check the following:

1. Check your scan glass for marks and clean it.

2. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to sort out the problem.

3. The FAX mode should be selected.

4. Ensure that there is paper in the paper tray.

5. Check to see if the display shows Memory Full.

6. Ensure that the document is loaded in the ADF or on the document glass.

7. Sending should show up on the display.

8. A noisy phone line can cause line errors.

9. Check your printer by making a copy.

10. The toner cartridge may be empty. Replace the toner cartridge.

11. The fax machine sending you the fax may be faulty.

1. Check that the correct type of media is being used; for the correct media types and weights, refer to“Media and Tray Specifications” on page 1-31. The customer should be using a quality laser printer paper. The printer may have trouble picking glossy or overly smooth paper.

2. Inspect the paper for bent, torn, or folded corners.

3. Check the media path for obstructions or debris.

4. Ensure that the correct media type is set at the Control Panel.

5. Ensure that the media guides are set correctly.

6. Ensure that the media is a supported type for the tray.

7. Load a fresh ream of paper in the tray.

Multiple-Sheet Pick

1. Check the media. Is the media in good condition and listed as supported media? Quality office laser printer paper works best.

2. Check that the printer is printing within its environmental specifications by printing and review the environmental information on the Information page.

3. Remove the paper, fan, and reload the media. Ensure that the guides are securely against the paper and the tray has not been over filled.

4. Try loading paper from a fresh ream, fan the paper, and then insert into the tray or flip existing paper over.

5. Check the tray’s Separator Roller for damage.

6. Clean the Feed Rollers with a clean, dry, lint-free wipe.

7. Replace the Feed Rollers.

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Mis-Pick

1. Check that the correct type of media is being used and the media guides are

2. Remove, fan, and reload the media. Check that the tray is not over filled.

3. Try loading media from a fresh ream, fan, and then insert the media into the

4. Clean the Feed and Separator Rollers with a clean, dry, lint-free wipe.

Skewed Image

1. The image area is not parallel, skewed, with the sides of the page but the

2. Remove the tray and ensure the paper guides are set correctly.

3. Check that the correct type of media for the tray is being used.

4. Ensure that the tray has not been over filled. (Skewed images are a common

5. Verify the Feed Rollers are installed correctly.

6. Clean the Feed and Separator Rollers with a clean, dry, lint-free wipe.

Error Troubleshooting

set correctly.

tray or flip existing media over.

printer neither jams nor displays an error code.

defect when the tray is overfilled.)

Damaged Prints

The printed page exits the printer either wrinkled, creased, or torn. The printer neither jams nor displays an error code.

1. Stop the sheet at various points in the media path to determine where the media is damaged.

2. Try using the next heaviest type of paper.

3. Feed paper through the printer from each of the available trays. Is the paper damaged when fed out of one tray but not when fed out of the others? If so, inspect the tray for damage, ensure that the media guides are set correctly and verify that the proper media is being used.

4. If media shows damage from all trays, check the registration rollers.

5. Inspect the tray and media path for debris or broken components.

Wrinkled Envelopes

Envelope wrinkling of varying severity can sometimes occur. In general, envelope wrinkling is considered a technology limitation due to the fusing process which relies on heat and pressure to bond toner to the media. The #10 Commercial envelopes are particularly susceptible to wrinkling.

1. Check the media path for obstructions or debris.

2. Check that the media guides are set correctly.

3. Test envelopes from other manufacturers to find the best result.

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Error Troubleshooting

Fuser Jams

1. Check that the Fuser is properly seated, locked, and operates normally.

2. Ensure that the paper is in good condition and is listed as supported media. Try loading new media from a fresh ream.

3. Ensure that only supported transparency film is being used.

4. Check that the printer is operating within its environmental specifications by printing the Information page.

5. Ensure that the loaded media matches the Control Panel settings.

6. Are the margins on the page greater than 4.1 mm?

7. Check the Fuser area for debris.

8. Visually inspect the Fuser for burrs.

Exit Jams

1. Check that the correct type of media is being used; refer to “Media and Tray Specifications” on page 1-31.

2. Ensure the printer is within its operating environmental specifications.

3. If media is showing excessive curl when exiting, try turning the media over, loading new media from a fresh ream, or a different type of media.

4. Ensure that the loaded media matches the Control Panel settings.

5. Is the jam caused by a heavy, stiff paper being used for two-sided printing? In such cases, a lighter grade of paper should be used.

6. If debris is visible, clean the printer with a clean, dry, lint-free wipe.

7. Turn the printer off and then back on. The exit roller in the Fuser should turn for a few seconds.

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Servicing Instructions

Error Troubleshooting

The service checklist below is an overview of the path a service technician should take when servicing the printer.

Step 1: Identify the Problem

1. Verify the reported problem does exist.

2. Check for any error codes and write them down.

3. Print normal customer prints and service test prints.

4. Make note of any print-quality problems in the test prints.

5. Make note of any mechanical or electrical abnormalities present.

6. Make note of any unusual noise or smell coming from the printer.

7. View the System Error and Paper Jam Error on the Error History Report.

8. Verify the AC input power supply is within proper specifications by measuring the voltage at the electric outlet while the printer is running.

Step 2: Inspect and Clean the Printer

1. Turn the printer power Off.

2. Disconnect the AC power cord from the wall outlet.

3. Verify the power cord is free from damage or short circuit and is connected properly.

4. Remove the Toner Cartridge.

5. Inspect the printer interior and remove any foreign matter such as paper clips, staples, pieces of paper, dust, or loose toner.

6. Do not use solvents or chemical cleaners to clean the printer interior.

7. Do not use any type of oil or lubricant on printer parts.

8. Use only an approved toner vacuum.

9. Clean all rubber rollers with a lint-free cloth, dampened slightly with cold water and mild detergent.

10.Inspect the interior of the printer for damaged wires, loose connections, toner leakage, and damaged or obviously worn parts.

11.If the Toner Cartridge is damaged, replace with new one.

Step 3: Find the Cause of the Problem

1. Use the Error Messages and Codes and troubleshooting procedures to find the cause of the problem.

2. Use Service Diagnostics to check the printer and optional components.

3. Use the Wiring Diagrams and Plug/Jack Locator to locate test points.

4. Take voltage readings as instructed in the appropriate troubleshooting procedure.

Step 4: Correct the Problem

1. Use the Parts List to locate a part number.

2. Use the Disassembly procedures to replace the part.

Step 5: Final Checkout

Test the printer to be sure you have corrected the initial problem and there are no additional problems present.

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Error Troubleshooting

Error Messages and Troubleshooting Procedures

Error messages generated by the printer’s operating system are the lead-in to the troubleshooting procedures that follow in subsequent pages. This section correlates the output of the printer’s diagnostic aids and provides the troubleshooting procedures to locate and correct the reported errors.

Error Message Abbreviations

Due to limited display space, some error messages include abbreviations. The most common abbreviations used throughout this chapter are listed here.

Te rm Definition

ADC Automatic Density Control

ASIC Application-Specific Integrated Circuit

COMM Communication

CRT Cartridge

CRUM Customer Replaceable Unit Monitor

ER/ERR Error

ENV Environment

FUNC Function

IBT Transfer Belt

KBlack

MACaddress Media Access Control Address

MCU Machine Control Unit

NVM Non-Volatile Memory. Used instead of NVRAM.

NVRAM Non-Volatile Random Access Memory

PDL Page Description Language

RAM Random Access Memory

REGI Registration

ROM Read Only Memory

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Error History Report

Note

The Error History Report provides a list of error messages and codes relating to jams and system errors.

The Error History page contains two types of history information.

• System Fail History contains: Date, Time, Chain-Link code, and Error

• Paper Jam History contains: Date, Time, Chain-Link code and Paper Jam Type.

Printing the Error History Report with the Printer Settings Utility

Error Troubleshooting

Information.

1. From the Start Menu, select Programs > Xerox Office Printing >Phaser 3010/3040 > Printer Settings Utility.

2. On the Printer Settings Report tab, select Information Pages.

3. Press the Error History button.

The Error History Report is printed.

If the Error History Report will not print due to printer failure, see “Phaser 3010/3040 Error Codes” on page 2-10.

Printing the Error History Report at the Phaser 3045 Control Panel

1. At the Control Panel, press the System button.

2. Select Information Pages, press OK.

3. Press the Up or Down arrow button to find Error History. Press OK.

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Error Troubleshooting

Phaser 3010/3040 Error Codes

The Phaser 3010/3040 Error Message Summary table lists possible errors, along with the corresponding code, and page reference for the corrective procedure.

• The Code column lists the code associated with the error.

• The Error Message column shows the error history message when the error occurs during normal operation.

• The Error Description column describes the error.

• The Go to column links to the troubleshooting procedure related to the error.

Use this table to identify the proper procedure to correct the reported error.

Phaser 3010/3040 Error Message Summary

Code Error Message Error Description Go to page

010 397 010-397

Restart Printer Contact Support If Message Returns

016 315 016-315

Restart Printer Contact Support If Message Returns

016 317 016-317

Restart Printer Contact Support If Message Returns

016 501 016-501

Write Flash Error Contact Support If Message Returns

016 502 016-502

Write Flash Error Contact Support If Message Returns

016 718 016-718

Memory Full Job Failure Press Ok

016 719 016-719

Decode Error Job Failure Press Stop to Cancel

016 720 016-720

PDL Request Data Violation Press Ok

Fusing Failure Fusing temperature anomaly detected.

DRAM check failure DRAM check error occurred

ROM content invalid Invalid ROM content detected.

Write Flash Error Can not update application code in FLASH

Write Flash Error Can not update parameters in FLASH

Memory Over flow The current job exceeds memory capacity.

Decode error Decode error is detected.

PDL Error The print data cannot be processed by PDL

2-56

Install new firmware. If the error persists, go to page 2-57.

Install new firmware. If the error persists, go to page 2-59.

Install new firmware. If the error persists, go to page 2-59

Reduce print job size. If the error persists, go to page 2-61

Try printing again. If the error persists, go to page 2-62

Check USB or network cable connection. If the error persists, go to page 2-64.

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Error Troubleshooting

Phaser 3010/3040 Error Message Summary

Code Error Message Error Description Go to page

016 744 016-744

Format Error Invalid Data Press Ok

016 745 Format Error

Invalid Data Press Ok

016 749 016-749

PJL Request Data Violation Press Ok

024 340 024-340

Restart Printer Contact Support If Message Returns

024 360 024-360

Restart Printer Contact Support If Message Returns

024 371 024-371

Restart Printer Contact Support If Message Returns

024 958 024-958

Paper Size Mismatch Load Paper then Press Ok XXXXX (or YYYYY)

024 963 024-963

No Paper Load Paper then Press Ok XXXXX (or YYYYY)

041 340 041-340

Restart Printer Contact Support If Message Returns

061 370 061-370

Restart Printer Contact Support If Message Returns

Download Format Error Invalid code to be downloaded.

PJL Request Error Print data cannot be processed by PJL

MCU Firmware Error Try firmware

MCU Firmware DownLoad Error

MCU-ESS Communication Fail Communication fail between MCU and ESS

Paper Size Mismatch The size of paper in the Tray does not match the specified print size XXXXXX: Paper Size YYYYYY: Paper Type

No Paper/Jam Tray has run out of paper, or Regi sensor is not turned ON within the specified time.

NVM (read/write error detected.

LPH failure detected. 2-93

Check USB or network cable connection. If the error persists, go to page 2-63.

Install the latest print driver. If the error persists, go to page 2-64

download again. If the error persists, go to page 2-72.

Try firmware download again. If the error persists, go to page 2-73.

Install new firmware. If the error persists, go to page 2-74.

Place designated paper in the Tray. If the error persists, go to page 2-75.

Set to match Tray or remove the jam. If the error persists, go to page 2-76.

2-92

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Error Troubleshooting

Phaser 3010/3040 Error Message Summary

Code Error Message Error Description Go to page

075 100 075-100

Paper Jam Jam at Feed Open Rear Cover and Remove Paper

075 921 075-921

Insert Output to Tray Press Ok to Continue Printing

077 100 077-100

Paper Jam Jam at Feed Open Rear Cover and Remove Paper

077 104 077-104

Paper Jam Jam at Exit Open Rear Cover and Remove Paper

077 106 077-106

Paper Jam Jam at Exit Open Rear Cover and Remove Paper

077 108 077-108

Paper Jam Jam at Exit Open Rear Cover and Remove Paper

077 109 077-109

Paper Jam Jam at Exit Open Rear Cover and Remove Paper

077 304 077-304

Close Rear Cover

077 900 077-900

Paper Jam at Exit Open Rear Cover and Remove Paper

077 901 Paper Jam at Exit

Open Rear Cover and Remove Paper

091 402 091-402

Restart Printer Contact Support If Message Returns

No Paper/Jam Tray is out of paper, or Regi sensor is not turned ON within the specified time.

Insert Output to Tray The sheet on which to print an oddnumbered page has not been loaded in the Tray for manual duplex printing.

No Paper/Jam Tray is out of paper, or Regi sensor is not turned ON within the specified time.

Regi Jam The paper does not pass through the Regi Sensor on time.

No Paper/Jam Tray is out of paper, or Regi sensor is not turned ON within the specified time.

Exit Jam The paper does not pass through the Exit Sensor on time.

Rear Cover Open 2-102

Paper Remains at Exit Paper remains in Exit Sensor.

Paper Remain at Regi Sensor.

Xero Near Life 2-105

Set to match Tray or remove the jam. If the error persists, go to page 2-96.

Load a sheet in the Tray. If the error persists, go to page 2-97.

Set to match Tray or remove the jam. If the error persists, go to page 2-98..

2-99

Set to match Tray or remove the jam. If the error persists, go to page 2-100.

2-101

2-103

2-104

2-103

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Error Troubleshooting

Phaser 3010/3040 Error Message Summary

Code Error Message Error Description Go to page

092 651 092-651

Restart Printer Contact Support If Message Returns

092 661 092-661

Restart Printer Contact Support If Message Returns

093 426 093-426

Toner Cartridge is Close to Life

093 926 093-926

CRUM ID Reseat Black Cartridge

093 933 093-933

Replace the toner cartridge or check the cartridge is correctly set

093 974 093-974

Insert Print Cart Insert Toner Cartridge

116 314 116-314

Restart Printer Contact Support If Message Returns

116 323 116-323

Restart Printer Contact Support If Message Returns

116 325 116-325

Restart Printer Contact Support If Message Returns

116 326 116-326

Restart Printer Contact Support If Message Returns

116 335 116-335

Restart Printer Contact Support If Message Return

CTD (ADC) sensor error

Environment Sensor Error The Environment Sensor detected a temperature anomaly

Toner Cartridge Life Warning The Toner Cartridge is approaching the replacement time

K CRUM ID Error An unsupported Toner Cartridge is detected.

Toner Cartridge Life Over (K) The Toner Cartridge has reached the replacement time.

Toner Cartridge Detached The Toner Cartridge is not installed.

ESS Network MAC Checksum Error Checksum error in MAC address.

Checksum error (Fax) Checksum error for Fax parame ter is detected.

Checksum error (Other)

Checksum error for Scannr parameter is detected.

Checksum error (Network) Checksum error for Network parameter is detected.

2-106

2-107

Install a new Toner Cartridge page 2-109.

Install a supported Toner Cartridge. If the error persists, go to page 2-110.

Replace the Toner Cartridge with a new one page 2-108.

2-110

2-112

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-13

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Error Troubleshooting

Phaser 3010/3040 Error Message Summary

Code Error Message Error Description Go to page

116 355 116-355

Restart Printer Contact Support If Message Return

117 331 117-331

Restart Printer Contact Support If Message Return

117 332 117-332

Restart Printer Contact Support If Message Return

117 333 117-333

Restart Printer Contact Support If Message Return

117 334 117-334

Restart Printer Contact Support If Message Return

117 349 117-349

Restart Printer Contact Support If Message Return

117 350 117-350

Restart Printer Contact Support If Message Return

117 351 117-351

Restart Printer Contact Support If Message Return

117 366 117-366

Restart Printer Contact Support If Message Return

124 333 124-333

Restart Printer Contact Support If Message Return

191 310 191-310

Restart Printer Contact Support If Message Return

ESS Network Fatal Error. Error during the onboard network check.

ESS-related error 2-114

ASIC Failure ASIC failure detected.

XERO Life Over The Printer has reached the replacement time.

2-113

2-115

2-117

2-14 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

Page 69

WorkCentre 3045 Error Codes

The WorkCentre 3045 Error Message Summary table lists possible errors, along with the corresponding code, and page reference for the corrective procedure.

• The Code column lists the code associated with the error.

• The Error Message LCD column shows the message as it appears on the LCD when the error occurs during normal operation.

• The Error Description column describes the error.

• The Go to column links to the troubleshooting procedure related to the error.

Use this table to identify the proper procedure to correct the reported error.

WorkCentre 3045 Error Message Summary

Code Error Message LCD Error Description Go to

Error Troubleshooting

005-121 Paper Jam

005-121 Open ADF Cover and Clear Jam

005-301 Cover Open

005-301 Remove paper then Close ADF Cover

010-397 010-397

Code:xxxxxxxx Restart Printer

016-315 016-315 System

Restart Printer

016-317 016-317

Restart Printer Contact Support IfMessageReturns

016-372 016-372 System

Restart Printer Contact Support If Message Returns

016-501 Write Flash Error

016-501 System Contact Support If Message Returns

016-502 Write Flash Error

016-502 System Contact Support If Message Returns

016-503 016-504 016-506 016-507

SMTP Error 016-50X Scan Job Failure

ADF Jam 2-54

ADF Cover Open 2-55

Fuser Error 2-56

IP ROM Check (Main) Fail 2-57

Fax Memory Allo cation Error 2-58

Write Flash Error 2-59

Verify Flash Error 2-59

E-mail Error 2-60

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-15

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Error Troubleshooting

WorkCentre 3045 Error Message Summary

Code Error Message LCD Error Description Go to

016-718 Memory Full

016-718 Printer Job too Large

016-719 Decode Error

016-719 Printer Job Failure

016-720 PDL Request

016-720 Printer Data Violation

016-744 Format Error

016-744 System Invalid Data

016-745 Format Error

016-745 System Invalid Data

016-749 PJL Request

016-749 Printer Data Violation

016-764 Connect Fail

016-764 Scan Job Failure

016-766 SMTP Error

016-766 Scan Job Failure

016-767 Address Error

016-767 Scan Job Failure

016-791 USB Memory was removed.

016-791 System Job Failure

016-795 File Format Error

016-795 Printer Job Failure

016-797 File Read Error

016-797 Printer Job Failure

016-920 Wireless Error

016-920 System Setup Fail

016-930 016-931

016-981 Collate Full

016-985 Mail Size Limits

USB Host Error 016-930 System Unsupported Device Remove from USB Port

016-981 Printer Job too Large

016-985 Scan Job Failure

Out of Memory 2-61

Decode Error 2-62

PDL Error 2-64

Checksum Error 2-63

Header Error 2-63

PJL Request Error 2-64

Can not connect to mail server for sending mai l out.

Can not transferring completely. 2-65

Recipient address is invalid. 2-65

USB Memory Removal Error 2-66

File Format Error 2-66

File Read Error 2-66

Wireless Setting Error Timeout Error

USB Host Error 2-68

Collate Full 2-69

Mail Size Limits Error 2-70

2-65

2-67

2-16 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

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Error Troubleshooting

WorkCentre 3045 Error Message Summary

Code Error Message LCD Error Description Go to

017-970 Memory Full

017-970 Scan Job Failure

017-980 Report error

017-980 System Job Failure

017-981 Report error

017-981 System Job Failure

017-988 PCScan Time Out

017-988 Scan Job Failure

018-338 018-338 System

Restart Printer Contact Support If Message Returns

024-340 024-340

Code:xxxxxxxx Restart Printer

024-360 024-360 System

Restart Printer Contact Support If Message Returns

024-371 024-371 System

Restart Printer Contact Support If Message Return

024-958 Paper Size Mismatch

024-958 Printer Load Paper then Press P AAAAA (or BBBBB)

024-963 No Suitable Paper

024-963 Printer Load Paper

026-720 USB Memory Full

026-720 Scan Job Failure

026-721 File Write Error

026-721 Scan Job Failure

026-722 Write Protect

026-722 Scan Job Failure

026-723 File Path Limit

026-723 Scan Job Failure

026-750 026-751 026-752

Communication Fail 026-75X Scan Job Failure

Out of Memory 2-70

Fax Report job fails to report file. 2-71

Report File Error 2-71

PCScan Time Out 2-70

Wireless Error 2-67

MCU Firmware Error 2-72

Download Error 2-73

MCU Comm. Error 2-74

Paper Size Mismatch 2-75

No Suitable Paper 2-76

USB Memory Full 2-77

USB Memory Write Error 2-77

USB Memory Write Protect Error 2-77

File Path Limit Error 2-77

Scan Communication Fail 2-78

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-17

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Error Troubleshooting

WorkCentre 3045 Error Message Summary

Code Error Message LCD Error Description Go to

031-521 SMB Error

031-521 Scan Login Error

031-526 SMB Error

031-536 Scan Name Resolve Error

031-529 SMB Error

031-536 Scan Name Resolve Error

031-530 SMB Error

031-530 Scan SMB Path Error

031-533 031-533 Scan

File Make Error

031-534 SMB Error

031-534 Scan Folder Make Error

031-535 SMB Error

031-535 Scan Delete File Error

031-536 SMB Error

031-536 Scan Delete Folder Error

031-537 SMB Error

031-537 Scan Disk Full Error

031-555 SMB Error

031-555 Scan Write Error

031-556 SMB Error

031-556 Scan Write Error

031-557 SMB Error

031-557 Scan File Duplication

031-558 SMB Error

031-558 Scan Connect Error

031-571 031-578

031-574 FTP Error

031-575 FTP Error

FTP Error 031-57X Scan Login Failed

031-574 Scan Name Resolve Error

031-575 Scan Server Address Error

SMB Login Failed 2-79

SMB Name Resolve 2-79

SMB Login Failed 2-81

SMB Error 2-79

SMB Error 2-80

SMB Error 2-81

SMB Error 2-80

FTP Connection Error 2-82

FTP Error 2-83

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Error Troubleshooting

WorkCentre 3045 Error Message Summary

Code Error Message LCD Error Description Go to

031-576 FTP Error

031-576 Scan Server Not Found

031-578 FTP Error

031-579 Scan FTP Path Error

031-579 FTP Error

031-579 Scan FTP Path Error

031-582 FTP Error

031-582 Scan File Make Error

031-584 FTP Error

031-584 Scan Connect Error

031-585 FTP Error

031-585 Scan DEL Command Error

031-587 FTP Error

031-587 Scan RMD Command Error

031-588 FTP Error

031-588 Scan Write Error

031-589 FTP Error

031-589 Scan Disk Full Error

031-594 FTP Error

031-594 Scan TYPE Command Error

031-598 FTP Error

031-598 Scan APPE Command Error

033-503 Memory Full

033-503 Fax Job Failure

033-513 Memory Full

033-513 Fax Job Failure

033-787 Memory Full

033-787 Fax Job Failure

033-788 Memory Full

033-788 Fax Job Failure

034-700 Busy

034-700 Fax Job Failure

FTP Error 2-83

FTP Login Error 2-82

FTP Error 2-83

FTP Error 2-84

Out of Memory 2-85

Communication Error 2-85

Fax Job Fa ilu re 2-87

Memory Full 2-85

Fax Busy Error 2-88

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Error Troubleshooting

WorkCentre 3045 Error Message Summary

Code Error Message LCD Error Description Go to

034-701 No Dial Tone

034-701 Fax Job Failure

034-702 to 034-711

034-712 to 034-727

034-750 to 034-768

041-340 041-340

061-370 061-370 Printer

062-321 062-321 System

062-790 Confirm

075-100 Paper Jam

075-921 075-921 Printer

077-100 Paper Jam

077-104 Paper Jam

077-106 Paper Jam

077-108 Paper Jam

077-109 Paper Jam

077-304 Close Rear Cover

Communication Fail 034-7xx Fax Job Failure

Code:xxxxxxxx Restart Printer

Restart Printer

062-790 Deleted by Limit

075-100 Printer Jam at Feed

Insert Output to Tray

077-100 Printer Jam at Feed

077-104 Printer Jam at Exit

077-106 Printer Jam at Exit

077-108 Printer Jam at Exit

077-109 Printer Jam at Exit

077-304 Printer Rear Cover is Open

No Dial Tone 2-88

Communication Errors 2-89

Fax transmission errors 2-90

RX Communication Errors 2-91

MCU NVRAM Error 2-92

LPH Failure 2-93

Carriage Motor Error 2-94

Copy Limit 2-95

Misfeed Jam 2-96

Waiting for OK to be pressed after setting side 2 for manual duplex print.

Reg On Early Jam 2-98

Reg Off Jam 2-99

Exit On Jam 2-100

Exit Off Early Jam 2-101

Exit Off Jam 2-101

Rear Door Open 2-102

2-97

2-20 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

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Error Troubleshooting

WorkCentre 3045 Error Message Summary

Code Error Message LCD Error Description Go to

077-900 Paper Jam Remain at Exit

077-900 Printer Open Rear Cover Remove Paper

077-901 Paper Jam Remain at Reg

077-901 Printer Open Rear Cover Remove Paper

091-402 091-402 Printer

Contact Support If Message Returns

092-651 092-651

Code:xxxxxxxx Restart Printer

092-661 092-661

Code:xxxxxxxx Restart Printer

093-426 Ready to Print

093-42X Printer Cartridge is Close to Life

093-926 CRUM ID

093-926 Reseat Cartridge

093-933 Replace Cart.

093-93X Printer Replace Cartridge

093-974 Insert Print Cart

093-974 Printer Insert Toner Cartridge

116-210 116-210 System

Restart Printer Contact Support If Message Returns

116-314 116-314 System

Restart Printer Contact Support If Message Returns

116-325 116-325 System

Restart Printer Contact Support If Message Return

116-326 116-326 System

Restart Printer Contact Support If Message Returns

116-335 116-335 System

Restart Printer Contact Support If Message Returns

Exit Jam 2-104

Remain Registration Jam 2-104

Xero Life Warning 2-105

ADC Sensor Error 2-106

ENV Sensor Error 2-107

Toner Cartridge Near end of Life 2-108

Toner Cartridge CRUM ID Error 2-110

Toner Cartridge Empty 2-108

Insert Print Cartridge 2-110

System USB Port Error 2-111

MAC Address Error 2-112

Checksum Error 2-112

NVRAM Error 2-59

Checksum Error (Network) 2-112

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-21

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Error Troubleshooting

WorkCentre 3045 Error Message Summary

Code Error Message LCD Error Description Go to

116-355 116-355 System

Restart Printer Contact Support If Message Returns

116-395 116-395 System

Restart Printer Contact Support If Message Returns

117-331 117-332 117-333 117-334 117-340 117-342 117-343 117-344 117-346 117-348 117-349 117-350 117-351 117-366

124-333 124-333 Printer

134-211 134-211 System

191-310 191-310

117-xxx System Restart Printer Contact Support If Message Return

Restart Printer

Restart Printer Contact Support If Message Returns

Network Fatal Error 2-113

System USB Port Error 2-111

System Restart 2-114

ASIC Failure 2-115

Modem Error 2-116

Xero Life Over 2-117

2-22 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service

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Service Diagnostics

Note

Using Service Diagnostics

Error Troubleshooting

The Phaser 3010/3040 and WorkCentre 3045 printers have built-in diagnostics to test electromechanical components, display status, and provide some NVRAM access. Additionally, the WorkCentre 3045 has diagnostic tests for the Fax and Scanner subsystems. Use these tests to diagnose problems and isolate which component or sub assembly part needs replacement.

If you are confronted with an error that requires more than a cursory investigation to clear, or when you are directed by a troubleshooting procedure, use the diagnostic tests to exercise selected sub-assemblies or parts in the vicinity of the reported error. Diagnostic tests are controlled from the Control Panel and are described in detail here.

Service Diagnostics for the Phaser 3010/3040 and WorkCentre 3045 printers consist of two separate sets: the Printer diagnostics that test the print engine, and the Fax/Scanner diagnostics that test the copy, scan, and Fax functions of the WorkCentre 3045.

Most diagnostic tests are straightforward and require no additional explanation, but there are some that require specific conditions be met to achieve meaningful results. These instructions cover each of the test groups, listing special instructions, conditions, or other information necessary to successfully interpret the results of the diagnostic tests.

Diagnostic tests are arranged in a menu structure. On the WorkCentre 3045, use the arrow buttons to scroll through the menus and highlight the desired test. The OK button runs the test. During the test, the Ready and Error LEDs are turned On. Press Cancel to stop the test. To switch between test groups, exit the current diagnostics mode and return to the Service Mode menu.

To switch between Printer Diag mode and Fax/Scanner Diag mode, you must exit Service Mode and restart it to select the other mode.

WorkCentre 3045 Control Panel button functions while in Service Diagnostics:

Button Function

Up Moves or selects an item or parameter.

Down Moves or selects an item or parameter.

Left Moves the cursor to the left.

Right Moves the cursor to the right.

OK Confirms settings or runs the selected test.

Cancel Resets a diagnostic item, cancel, or exit the menu.

For parameters, pressing OK after selecting an item from the menu displays the current value of the item.

On the Phaser 3010/3040, use the CE Diagnostic software to access the diagnostic tests. See “Using CE Diagnostic Software” on page A-2 for instructions on how to use the CE Diagnostic software.

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-23

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Error Troubleshooting

Entering Service Diagnostics

For Phaser 3010/3040:

Use the CE Diagnostic software described in “Using CE Diagnostic Software” on page A-2.

For WorkCentre 3045:

Use the embedded diagnostic or CE diagnostic software. To activate the embedded diagnostics:

1. Turn the printer Off.

2. Press and hold the Up Arrow and Down Arrow buttons simultaneously and turn the printer On.

3. Release the buttons when CE Mode Please Wait... appears on the LCD.

4. The diagnostics are ready when the display reads: CE Mode Printer Fax/Scanner MFG Settings

Use the Up and Down Arrow buttons to move through the menus. Press OK to select a menu item. Press the Back button to move up one level in the menu.

Exiting Service Diagnostics

To exit Diagnostics mode:

1. Scroll to Fax/Scanner > Complete, press OK.

2. Press OK when Complete Exit Fax/Scanner Diag is displayed.

3. Press OK when Exit Fax/Scanner Diag Start is displayed.

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Service Diagnostic Tests

Arrow buttons scroll up, down, forward, and back through the menus

Enter the fax address book

Enter the system menu

Display job status

OK button accepts the menu selection

Back/Return button goes up one level in the menu

Fax Scanner

Printer

ESS Diag

IOT Diag

Print Info

Installation Set

Test Print

Parameter

Flash ROM Test DRAM Test MAC+PHY Test IOT Test Light Flash R/W Test USB Test1 USB Test2 OP Panel Test Fax Card Test Lamp Test Scanner Test 1 Scanner Test 2 All Test

Digital Input Digital Output NVM Settings

NVM Edit SaveNVM to ESS LoadNVM from ESS

Conﬁg Page Print Settings

Serial No. Pixel Counter Print Counter Clear All NVM Clear Job History

TestPatASIC[IOT] TestPatLPH[IOT]

Regi Life Print

Lead Offset Side Offset

M/C Total PV M/C FC PV DEVE Runtime XERO Runtime M/C Disp Time M/C Pixel M/C ColorEmptyBW Waste Toner Toner PV Toner DispTime Toner TDCC Toner Pixel

Information

Scanner Maintenance

Parameter

Backup Data

Complete

Scan Counter

White Balance Registration Param. Auto Registration IIT I/O Check SCAN Counter Clear

All Clear User & System Clear System Data Init

ADF Lead Offset Adjustment ADF Side Offset Adjustment FB Lead Offset Adjustment FB Side Offset Adjustment

FB Home Sensor ADF Scan Sensor ADF Document Sensor ADF Cover Sensor

System

s3040-168

WorkCentre 3045 Embedded Diagnostics Menu Map

Error Troubleshooting

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-25

Page 80

Error Troubleshooting

Caution

Diagnostic Test Summary

The following table lists diagnostic tests available, the expected results, and a brief description of each test. If a test fails and displays an error code, use the troubleshooting procedure specific to the error. If the test indicates component failure, replace the failed component using the procedures in Chapter 4. If test results are inconclusive, isolate the problem.

Do not turn the printer Off during ESS Diag testing.

Te s t Control Panel Test Descr i p t i o n ESS Diag

FlashROM Test ■ CHECK OK

■ CodeROM ERROR

The ROM checksum is calculated, and compared to the value stored in the corresponding chip beforehand.

DRAM Test

■ CHECK OK

■ DRAM ERROR

This test performs read/write/verify of

DRAM. Addr:0xCCCCCCCC 0xAA -> OxBB

MAC+PHY Test

■ Start

■ Processing

■ Check OK or NG

PHY internal loopback test.

To create a loopback plug, cross pin 1

(TX+) and pin 3 (RX+) together, and

cross pin 2 (TX-) and pin 6 (RX-)

together.

IOT Test

Light Flash R/W Te s t

■ CHECK OK

■ IOT ERROR

■ CHECK OK

■ FLASH ERROR

Addr:0xcccccccc 0xAA > 0xBB

This test checks communication with

the printer.

This tests Flash Memory . The memory

is backed up before the test, and

restored after the test. 0x55 and 0xAA

is the test data pattern.

USB Test 1

■ USB HOST 1

CHECK OK

■ USB HOST 1

CHECK ERROR

USB Test 2

■ USB HOST 2

CHECK OK

■ USB HOST 2

CHECK ERROR

OP Panel Test H-Bar

V-Bar Checker Black White

Fax Card Tes t

Lamp Test

Scanner Test 1

■ CHECK OK

■ FAX CARD ERROR

■ Lamp-On

■ Lamp-Off

■ Carriage Motor-On

■ Carriage Motor-Off

Caution: If the power goes out while

this test is running, the restore data is lost. Only use this test if the printer is connected to a

UPS. This test checks communication with a USB device.

This test checks whether Wi-Fi dongle enumeration passes.

The Control Panel Test includes LCD, LED, and Key test.

This test checks communication with the FAX Board. This test checks the lamp on the scanner carriage. This test checks the motor system for scanner carriage movement.

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Error Troubleshooting

Te s t Control Panel Test Descr i p t i o n Scanner Test 2 ■ ADF Motor -On

■ ADF Motor -Off

All Test

■ Start

■ Processing

■ Check OK or

<Failed Test > Error

This test checks the motor system for the ADF document handling. This test runs all ESS Diag tests except OP Panel, USB Host test, Lamp test, and the Scanner test. Test returns Check OK or failed test name.

IOT Diag Tests for print engine components. Sensor Test At the start,

L - 0 is displayed. When a sensor is turned On from Off, L changes to H and back to L while the counter increments.

These tests check whether the sensors operate normally. Press OK to run the selected test. Press Stop to exit the test. The display returns to the Service Mode menu.

NOTE During the Sensor Test, no other

diagnostic functions can be performed. The printer only accepts DI components and exit commands.

Component Tests

Te s t Co m p on en t

Exit Sensor Exit Sensor Regi Sensor Registration Sensor Interlock Switch Interlock Switch K CRU Toner Cartridge CRUM

Motor Test These tests check operation of the electromechanical

components. Press OK to run the selected test. Press Stop to exit the test. The display returns to the Service Mode menu.

NOTE During the Motor Tests, no other diagnostic functions can be performed.

The printer only accepts component and exit commands.

Component Tests

Te s t Co m p on en t

Main Motor (FULL) Main Motor (SLOW)

Main Drive Motor

Caution: When checking the Main

Motor, stop the test within 10

seconds. Executing this test

for 10 seconds or longer may

damage the printer.

Feed Solenoid Feed Solenoid Toner Motor Toner Motor

Caution: When checking the toner

motors, stop the test within 3

seconds. Executing this test

for 3 seconds or longer may

cause damage to the printer.

DBAC ON DBDC ON TR1+ ON TR2+ ON

NOTE The use of DBAC ON, DBDC ON, TR1+ ON,

TR2+ ON, TR2- ON, CR ON, MOB LED ON, ADC LED ON, 24V ON, HV CLK ON is prohibited to avoid shock hazards since they are high-voltage outputs.

TR2- ON CR ON MOB LED ON ADC LED ON 24V ON HV CLK ON

NVM Settings Edits, saves, loads, and prints NVM information.

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-27

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Error Troubleshooting

Te s t Control Panel Test Descr i p t i o n Edit NVM ■ Ad0000=00000000*

■ Please wait

Displays current NVM values. Use this to edit NVM values.

Caution: Change NVM values only

when directed to do so by a

troubleshooting procedure.

Save NVM to ESS

Save NVM

■ Save NVM MCU ->

ESS OK?

■ Saved

■ Please wait

Saves the MCU Board NVM to the IP Board temporarily when the MCU needs to be replaced.

Print Info Provides printer configurations and settings information. Config Page

Print Settings

■ Ready

■ Processing

■ Ready

■ Processing

Prints version information. The System Settings page contains:

■ Optional Products Status

■ Engine ROM Revision No.

■ MCU NVM Revision No.

Prints the configured settings.

■ Serial No.

■ Tone Correction On/Off

■ Counter Type

■ B/W Print Count

■ Tota l Pr i n t C o u n t

■ B/W Backup Count

■ Total Backup Count

■ B/W Error Count

Installation Set Provides printer installation information. Serial No.

Pixel Counter Print Counter

Clear All NVM

Clear Job History

■ YXLxxxxxx

■ YXMxxxxxx

■ YXNxxxxxx

■ YXRxxxxxx

■ K: nn.n Pixel count values. (Read only.)

■ B/W Print

■ Tot a l P r i n t

■ B/W Backup

■ Tot a l B a c k up

■ B/W Error

■ OK?

■ Processing

■ Initialized

■ OK?

■ Processing

■ Initialized

Displays the 6 digit Serial Number.

Displays the respective counter values in the master NVM and backup NVM. (Read only)

Clears all NVM.

Deletes job history data from NVM.

Tes t Pri nt Test prints for troubleshooting the printer. The available test prints are found in the Test Print menu. For a description of these test pages, see “Test Prints” on page 5-38. Parameter Reads/writes the parameter values, errors, and life counter

values stored in the printer.

NOTE Print the parameter list using the Print function of Parameter Menu

before changing the value of the registration.

Regi Value X Margin ■ -137 to 137 Adjusts registration in the feed

direction.

Y Margin

■ -3780 to 3780 Adjusts registration in the scan

direction.

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Error Troubleshooting

Te s t Control Panel Test Descr i p t i o n Skew ■ -630 to 630 Adjusts the skew so that the image is

parallel with both sides of the paper.

Life Counter Name Val ue

These counter values are reference only. Do not use as the official value.

M/C Total PV 30000 M/C FC PV DEVE

Roundtime XERO

Roundtime M/C DispTime LM/C Pixel M/C

ColorEmptyBW M/C Custom

Start M/C Custom End Waste Toner Toner PV Std.: 700/High:14000 Toner Dis p T i m e Toner TD C C Toner Pi x el Print Selecting this menu item prints the parameter values and life

counter values stored in the IOT.

FAX/Scanner Diagnostic Tests

Te s t Control Panel Description

Information Tests FAX and Scanner components.

Scan Counter FB: 0x00000000

Scanner Maintenance

White Balance White Balance Reports the result of white balance

Registration Param.

Parameter Range Description

Regi ADF Lead -2.0 mm ~ 2.0 mm,

Regi ADF Side -1.0 mm ~ 1.0 mm,

ADF: 0x00000000

in 0.1 mm Steps

Displays the scan counter value.

■ FB: Platen scans

■ ADF: ADF scans

which is performed while the printer powers up.

This function adjusts the registration parameters of the scanner.

Adjusts Registration of the ADF leading edge.

Adjusts Registration of the ADF side edge.

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-29

Page 84

Error Troubleshooting

Te s t Control Panel Description

Regi FB Lead -2.0 mm ~ 2.0 mm,

in 0.1 mm Step

Regi FB Side -1.0 mm ~ 1.0 mm,

in 0.1 mm Steps

Adjusts Registration of the flatbed leading edge.

Adjusting Registration of the flatbed side edge.

Auto Registration Reports the result of auto registration

which is performed while the printer powers up.

IIT I/O Check

■ FB Home Sensor

■ ADF Scan Sensor

■ ADF Document

Tests the scanner sensors.

Sensor

■ ADF Cover Sensor

Scan Counter Clear

This function clears the flat bed and ADF counters.

Parameter Value Options

Pulse Dialing Enable Pulse Dialing

NOTE You can not select

Pulse dialing at the Fax Setting Menu, only To ne di al .

Pulse dial make/break ratio

0:Disable 1:Enable

0: 30% / 70%, 1: 32% / 68%, 2: 33% / 67%, 3: 36% / 64%, 4: 38% / 62%, 5: 39% / 61%, 6: 40% / 60%, 7: 42%/ 58%

Enable 20 PPS DP

NOTE You can not select

Pulse 20PPS dialing at the Fax Setting Menu.

DTMF Tone DTMF high tone

level (-dB)

DTMF high/low level difference (dB)

DTMF Dialing Speed (ms)

0:Disable, 1:Enable

0: -3 dB, 1: -4 dB, 2: -5 dB, 3: -6 dB, 4: -7 dB, 5: -8 dB, 6: -9 dB, 7: -10 dB

0: 0 dB, 1: -1 dB, 2: -2 dB, 3: -3 dB, 4:- 4 dB, 5: -5 dB

0: 70 ms, 1: 80 ms, 2: 85 ms, 3: 90 ms, 4: 95 ms, 5: 100 ms, 6: 105 ms, 7: 110 ms

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Te s t Control Panel Description

Error Troubleshooting

Ring Detection Freq Range @ On Period

-- Upper Bound

Freq Range @ On Period

-- Lower Bound

Minimum On time 0: 100 ms, 1: 110 ms, 2: 120 ms,

Off time 0: 500 ms, 1: 600 ms, 2: 700 ms,

Busy Tone Detection

Dial Tone Detection

Enable Busy Tone Detection

On duration (Max duration)

On duration (Min duration)

Off duration (Max duration)

Off duration (Min duration)

No. of cycle for busy condition

Power Threshold 0: 35 dB, 1: 36 dB, 2: 37 dB, 3: 38 dB,

TEL/FAX Power Threshold

Enable Dial Tone Detection

Validation time 6~30 (100 ms)

Power Threshold 0: 35 dB, 1: 36 dB, 2: 37 dB, 3: 38 dB,

27~85 Hz

13~20 Hz

3: 130 ms, 4: 140 ms, 5: 150 ms, 6: 160 ms, 7: 170 ms, 8: 180 ms, 9: 190 ms, 10: 200 ms, 11: 210 ms, 12: 220 ms, 13: 230 ms, 14: 240 ms, 15: 250 ms

3: 800 ms, 4: 900 ms, 5: 1000 ms, 6: 1100 ms, 7: 1200 ms, 8: 1300 ms, 9: 1400 ms, 10: 1500 ms, 11: 1600 ms, 12: 1700 ms, 13: 1800 ms, 14: 1900 ms, 15: 2000 ms

0:Disable, 1:Enable

0~80 (10 ms)

0~30 (10 ms)

0~80 (10 ms)

0~30 (10 ms)

0: 3, 1: 4, 2: 5, 3: 6

4: 39 dB, 5: 40 dB, 6: 41 dB, 7: 42 dB, 8: 43 dB, 9: 44 dB, 10: 45 dB, 11: 46 dB, 12: 47 dB, 13: 48 dB, 14: 49 dB, 15: 50 dB

0: -22 dB, 1: -24 dB, 2: -26 dB, 3: -28 dB, 4: -30 dB, 5: -32 dB, 6: -34 dB, 7: -36dB

0:Disable, 1:Enable

4: 39 dB, 5: 40 dB, 6: 41 dB, 7: 42 dB, 8: 43 dB, 9: 44 dB, 10: 45 dB, 11: 46 dB, 12: 47 dB, 13: 48 dB, 14: 49 dB, 15: 50 dB

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Error Troubleshooting

Te s t Control Panel Description

Call Progress To ne Freq. Filter

RX Power Rx Call Detection Level 0: -36dB, 1: -37dB, 2: -38dB, 3: -39dB,

TX Power Tx Cable Equalizer 0: 0dB, 1: 2dB, 2: 4dB, 3: 6dB, 4: 8dB,

External Hook Threshold

FAX Capability Setting

Backup Data

All Clear Clears all of the backup data.

User & System Clear

System Data Init Initializes the system data.

Complete Exits diagnostics and returns to

Call Progress Tone Freq. Filter

Tx Signal Level 0: -3 dB, 1: -4 dB, 2: -5 dB, 3: -6 dB,

High voltage High (20~40 V)

Medium voltage Medium (10~19 V)

Low voltage Low (5~9 V)

Best Coding Capability 0: MH, 1: MR, 2: MMR, 3: JBIG

0: 340Hz ~ 560Hz 1: 310Hz ~ 485Hz 2: 363Hz ~ 502Hz 3: 276Hz ~ 504Hz 4: 415Hz ~ 460Hz 5: 310Hz ~ 640Hz 6: 370Hz ~ 525Hz

4: -40dB, 5: -41dB, 6: -42dB, 7: -43dB, 8: -44dB, 9: -45dB, 10: -46dB, 11: -47dB, 12: -48 dB

5: 10dB, 6: 11dB, 7: 12dB

4: -7 dB, 5: -8 dB, 6: -9 dB, 7: -10 dB, 8: -11 dB, 9: -12 dB, 10: -13dB, 11: -14 dB, 12: -15 dB, 13: -16 dB, 14: -17 dB, 15: -18 dB

Clears stored document data, address information, communication management data, the history. Initializes the system data.

normal operation.

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Service Diagnostic Test Procedures

Phaser 3010/3040 Sensor Test Procedures

The CE Diagnostic software extends the functionality of the Printer Settings Utility by adding a Service Diagnostics selection. CE Dagnostics provide a way to test electromechanical components, display printer status, and provide NVRAM access. When a PC is available, use CE Dagnostic software tests to diagnose problems and isolate which component or sub assembly needs replacement.

Procedures for testing each sensor in the Phaser 3010/3040 using CE Diagnostics.

•Exit Sensor

• Registration Sensor

• Rear Door Interlock Switch

• Toner Cartridge CRUM

Error Troubleshooting

Registration Sensor

Feed Solenoid

Feed Roller

Rear Door Interlock

Exit Sensor

s3040-113

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Error Troubleshooting

s6000-143

Exit Sensor Actuator

Paper

Exit Sensor

1. Enter CE Diagnostics (page A-2).

2. Run the Exit Sensor test in the Digital Input drop down box.

3. Operate the actuator to check sensor function.

4. Confirm the display indicates the sensor functions correctly.

5. Press the Cancel button to stop the test.

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Registration Sensor

s3040-172

Registration Sensor

Actuator

1. Enter CE Diagnostics (page A-2).

2. Open the Rear Door.

3. Run the Registration Sensor test.

4. Operate the actuator to check sensor function.

5. Confirm the display indicates the sensor functions correctly.

6. Press the Cancel button to stop the test.

7. Close the Rear Door.

Error Troubleshooting

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Error Troubleshooting

Rear Door Interlock

1. Enter CE Diagnostics (page A-2).

2. Run the Interlock Switch test .

3. Open and close the Rear Door to actuate the switch.

4. Confirm the display indicates the sensor functions correctly.

5. Press the Cancel button to stop the test.

6. Close the Rear Door.

s3040-173

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Phaser 3010/3040 Motor Test Procedures

s3040-114

Main Drive Assembly

Main Drive Motor

Toner Motor

Transfer Roller

These tests check whether the Digital Output (DO) components (motor s and solenoid) operate. When the interlock is opened during a Motor Test the component stops.

When a paper jam or PQ problem occurs, or an error message or code is displayed, these test help to pinpoint the faulty part. Before executing the test, examine the details of the jam, PQ problem, or error, and isolate the faulty parts. These tests are available:

•Main Motor (Full, Slow)

•Feed Solenoid

•Toner Motor

Error Troubleshooting

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Error Troubleshooting

s3040-171

Main Motor

1. Enter CE Diagnostics (page A-2).

2. Run the Main Motor (Full) test.

3. Check that the Exit Roller rotates.

4. Press the Cancel button to stop the test.

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Feed Solenoid

The Feed Roller rotates when the Main Motor (FULL) and the Feed Solenoid tests are executed simultaneously.

1. Enter CE Diagnostics (page A-2).

2. Remove the Bypass Tray.

3. Run the Main Motor Full and Feed Solenoid tests.

4. Check that the Feed Roller rotates.

5. Press the Cancel button to stop the Feed Solenoid test.

6. Press Cancel to stop the motor test.

7. Replace the Bypass Tray.

Error Troubleshooting

Feed Roller

s3040-170

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Error Troubleshooting

Note

Registration Sensor

CRUM

Interlock Switch

Exit Sensor

s3040-155

WorkCentre 3045 Sensor Test Procedures

The following Digital Input procedures test each print engine sensor using Service Diagnostics. When a paper jam occurs, or an error message or code is displayed, execute these tests to isolate the problem.

•Exit Sensor

• Registration Sensor

• Rear Door Interlock Switch

•K CRUM

Pressing the Cancel button stops the sensor tests. Press the Back button to go back to the Engine Diag menu.

During sensor tests, other diagnostic functions can not be performed simultaneously. The printer only accepts operations for the DI components and exit of the sensor tests.

Parameters for the Digital Input tests are as shown in the following table.

Code Component

DI-3 K CRUM

DI-4 Exit Sensor

DI-5 Registration Sensor

DI-7 Rear Door Interlock Switch

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Toner Cartridge CRUM

s3040-156

1. Enter Service Diagnostics (page 2-24).

2. Open the Front Door.

3. Use the Up and Down Arrow buttons to select Printer > IOT Diag > DI-3.

4. Check sensor function by removing and replacing the Toner Cartridge.

5. Confirm the number shown on the display increases each time the toner cartridge is removed.

6. Press the Stop button to stop the test.

Error Troubleshooting

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Error Troubleshooting

Paper

Actuator Exit Sensor

s3040-157

Exit Sensor

1. Enter Service Diagnostics (page 2-24).

2. Use the Up and Down Arrow buttons to select Printer > IOT Diag > DI-4.

3. Operate the actuator to check sensor function.

4. Confirm the number shown on the display increases every time the actuator is operated.

5. Press the Stop button to stop the test.

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Registration Sensor

s3040-158

Actuator

Registration Sensor

1. Enter Service Diagnostics (page 2-24).

2. Open the Rear Door.

3. Use the Up and Down Arrow buttons to select Printer > IOT Diag > DI-5.

4. Operate the actuator to check sensor function.

5. Confirm the number shown on the display increases every time the actuator is operated.

6. Press the Stop button to stop the test.

Error Troubleshooting

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Error Troubleshooting

s3040-159

Rear Door Interlock

1. Enter Service Diagnostics (page 2-24).

2. Use the Up and Down Arrow buttons to select Printer > IOT Diag > Digital Input > DI-7.

3. Open and close the Rear Door to actuate the switch.

4. Confirm the number shown on the display increases every time the actuator is operated.

5. Press the Stop button to stop the test.

6. Close the Rear Door.

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WorkCentre 3045 Motor Test Procedures

These tests check whether the Digital Output (DO) components (motors, clutch, and solenoids) operate. When the interlock is opened during a Motor Test the component stops.

When a paper jam or PQ problem occurs, or an error message or code is displayed, these tests help to pinpoint the faulty part. Before executing the test, examine the details of the jam, print quality problem, or error, and isolate the faulty parts. These tests are available:

•Main Motor (Full, Slow)

•Feed Solenoid

•Toner Motor

Error Troubleshooting

Feed Solenoid

Code Component

DO-1 Main Motor (Full Rotation)

DO-2 Main Motor (Slow Rotation)

DO-6 Feed Solenoid

DO-9 Toner Motor

Main Motor

Toner Motor

s3040-160

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Error Troubleshooting

Caution

Exit Roller

s3040-161

Main Motor

Run the for 10 seconds or longer may cause damage to the printer.

1. Enter Service Diagnostics (page 2-24).

2. Use the Up and Down Arrow buttons to select Printer > IOT Diag > Digital Output > DO-1.

3. Check that the Exit Roller rotates.

4. Press the Stop button to stop the test.

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