How it Works
Xblue Networks
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X-2020
User Manual
106 pgs3.82 Mb0
Table of contents
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Xblue Networks X-2020 User Manual

Notices and Compliance...............................................................................................7
Notices...............................................................................................................................................................7
FCC Statement........................................................ ............................................................................................8
Environment .......................................................................................................................................................8
CE Declaration of Conformity................................................................................................................................8
1 X2020 Introduction....................................................................................................9
Package Contents................................................................................................................................................10
Button LED Indication................. .........................................................................................................................14
Back View..................... ......................................................................................................................................16
Ethernet and Power Port on the Back of the Telephone ................ ..........................................................................17
Phone Adjustments..............................................................................................................................................18
2 Installation ...............................................................................................................19
Sidecar...............................................................................................................................................................20
Getting Started....................................................................................................................................................22
XBLUE Wireless Universal Adapter ........................................................................................................................25
3 Getting to know your way around...............................................................................27
Placing a call.......................................................................................................................................................28
Review Call Records.............................................................................................................................................32
Using your Sidecar...............................................................................................................................................33
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4 Telephone Feature Description Table...........................................................................35
Agent Log On/Off - UCD Group ................................................................................................ ............................41
Alphanumeric Display ................. ............................................... ..........................................................................41
Automatic Hold ...................................................................................................................................................41
Busy Callback......................................................................................................................................................42
Call Forking.........................................................................................................................................................42
Call Forward........................................................................................................................................................43
Call Hold.............................................................................................................................................................46
Call Log ..............................................................................................................................................................46
Call Park.............................................................................................................................................................47
Call Pickup..........................................................................................................................................................47
Call Waiting.........................................................................................................................................................47
Call Blocking .......................................................................................................................................................48
Conference - 3 Way............................... ..............................................................................................................48
Class of Service - Traveling...................................................................................................................................49
Distinctive Ringing...............................................................................................................................................49
Do Not Disturb (DND)..................................................................... .....................................................................50
Extension Feature Reset.......................................................................................................................................50
Feature (Flexible) Button Programming.................................................................................................................51
Feature Button Reset................................................................. ..........................................................................53
Hold Reminder....................................................................................................................................................53
LCD & Interactive Buttons....................................................................................................................................53
Multi-Line Appearance ................ .........................................................................................................................54
Mute ..................................................................................................................................................................54
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On-Hook Dialing ..................................................................................................................................................55
Paging................................................................................................................................................................55
Paging Allow/Deny........................................................................................ .......................................................55
Phonebook..........................................................................................................................................................56
Phone Lock/Unlock ..............................................................................................................................................58
Plug and Play .......................................................................................... ............................................................58
Reminder Tone....................................................................................................................................................58
Service Mode..................................................... ..................................................................................................59
Telephone Line Flash............................................................................................................................................59
Transfer..............................................................................................................................................................60
Volume Control....................................................................................................................................................60
Web Management................................................................................................................................................60
5 Programming with the Telephone................................................................................61
Getting Started....................................................................................................................................................62
• Menu Programming....................................................................................................64
1. Call Log............. ..............................................................................................................................................64
2. Speed Dialing ................................................................................................ ..................................................65
3. Ring Type........................................................................................................................................................65
4. Volume ............................................................................................... ............................................................65
5. Time Zone.......................................................................................................................................................66
6. Info ................................................................................................................................................................66
7. Call Forward ............................................................................................. .......................................................66
8. Do Not Disturb (DND) ......................................................................................................................................67
9. Call Waiting.....................................................................................................................................................67
10. Auto Answer..................................................................................................................................................67
11. Tone Type .......................................................................... ...........................................................................67
12. Ping... ...........................................................................................................................................................67
13. Phonebook ....................................................... .............................................................................................67
14. Hotline..........................................................................................................................................................67
15. Call Blocking..................................................................................................................................................68
16. Admin...........................................................................................................................................................68
17. Reset to Default.............................................................................................................................................68
18. Reboot..................................................... .....................................................................................................68
• Admin.......................................................................................................................69
1. Account...........................................................................................................................................................69
2. Network..........................................................................................................................................................69
4. Dial Timeout....................................................................................................................................................70
5. Language........................................................................................................................................................70
6. NAT - Network Address Translation ...................................................................................................................70
7. SIP .................................................................................................................................................................71
4. Authentication .................................................................................................................................................71
5. DTMF............................................... ...............................................................................................................71
6. Codec ....... ......................................................................................................................................................71
7. Packet Time.....................................................................................................................................................72
8. Payload...........................................................................................................................................................72
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6 Programming with an Internet Browser.......................................................................73
Information Page.................................................................................................................................................74
Network Page .....................................................................................................................................................75
Phone.................................................................................................................................................................77
Software Upgrade................................................................................................................................................85
SIP.....................................................................................................................................................................89
System...............................................................................................................................................................96
Phonebook..........................................................................................................................................................99
7 Getting to Know your Voice Mailbox............................................................................101
Setting up your Voice Mailbox...............................................................................................................................102
Using your Voice Mailbox ................................................... .............................................. ....................................102
Remote Message Pickup...................... .................................................................................................................103
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Notes:
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NoticesandCompliance
Versio n Sup ersed es Desc rip tion
Version 1.0 Initial Release
Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or pho­tographically , is strictly prohibited.
© Copyright XBLUE Networks, LLC. All rights reserved.

Notices

Hearing Aid Compatibility
The X-2020 telephone endpoints are hearing aid compatible, as defined in section 68.316 of Part 68 FCC Rules and Regulations.
UL/CSA Safety Compliance
The X-25 system has met all safety requires, and found to be in compliance with the Underwriters Laboratories (UL) 60950-1.
Documentation Disclosure
The information contained in this document is subject to change without notice and should not be construed as a commitment by XBLUE Networks, LLC. The information contained herein is supplied without representation or warranty of any kind. XBLUE Networks, reserves the right, without notice, to make changes to the equipment, equipment design, and documentation as advances in engineering and manufacturing methods warrant, and assumes no responsibility and shall have no lia bility of any kind arising from the supply or use of this document or the material contained herein.
Warning: This documented information is designed to assist in the installation of the new XBLUE products. XBLUE networks has done its best to give adequate warnings and cautions to advise both technical and non-technical individuals, but it is very important to use common sense when installing all electrical equipment.
• The use of this system may result in local, long distance, Internet access or data transfer charges,
which are the sole responsibility of the user/owner of the equipment.
• Wireless access has been added for convenience, however, XBLUE does not warrant or guarantee,
written or implied, that the wireless will work in every location. It is the responsibility of the owner to enable security to stop unwanted access to the network.
Notices
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FCCStatement
ISO-9001ISO-9001
This equipment generates, uses and can radiate r adio frequency energy, and if not installed and used properly , that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits f or a Cla ss B computing device in Subject J of P art 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated. However, there is not guarantee or warranty, written or implied, that interference will not occur in a particular installation. If this equipment causes or receives interference or fails to operate correctly, due to radio frequency interference (RFI) or electromagnetic interference (EMI), it will be fixed at the owners expense.

Environment

All electronic equipment must be disposed of at an approved electronic recycling center.

FCC Statement

CEDeclarationofConformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 class B for ITE and EN 50082-1. This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
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CopyrightandTrademarkNotice
All right reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval system, photographically or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of XLBUE Networks, LLC.
Windows 98/NT/2000/XP/7™ and Internet Explorer™ are registered trademarks of Micr osoft Corpor ation. All other company, brand and product names, like Netscape Navigator™ are trademarks or registered trademarks of their respective owners.
Part Numbers
Below is a list of component part numbers:
TABLE 2.1 Componet Part Numbers
SKU/Part Number Description
47-2501 X-25 Telpehone System Gateway 47-9001 X-50 Telephone System Gateway 47-9002 X-2020 SIP Telephone Endpoint 47-9003 24 Button Sidecar, Electronic Dialing Module (EDM) 47-9004 8 Port 10/100 Ethernet Switch 47-9005 XBLUE Neteworks X-50 Universal Wireless Adapter 47-9006 6+ Foot Ethernet Cable
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1Introduction

Introduction
X2020Introduction
The X2020 is a full featured Session Initiated Protocol (SIP) telephone endpoint, which is fully integr ated with the X­25 system and will work with most standard SIP systems. The X2020 connects to a Local Area Network (LAN) (10/
100 base-T) and uses Internet Protocol (IP) to process voice calls, which is known as Voice over Internet Protocol (VoIP). SIP, is the most comprehensive protocol used to transport VoIP calls and allows the X-25 system to offer the most used telephone system features over a Local A rea Network (LAN).
Because the X2020 telephone works like a network switch your office only needs a single Category 5 or 6 cable to transmit both voice and data. Plug the X2020 into your LAN and a Personal Computer (Desktop or Laptop) into the X2020 telephone end point.
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Introduction
PackageContents
The X2020comes with everything that you need to connect it to an existing Local Area Network (LAN).

Package Contents

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• X2020 SIP Telephone
• 6 ft Ethernet Patch Cable
• Power Supply
• Coiled Handset Cord
• Wall mount screw kit - See appendix A for Wall Mount Template
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Introduction
Package Contents
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Introduction
TABLE 1.1
No. Part Nam e Desc rip tion
1 Handset Top Cradle For placement of the Handset 2 Hook Switch For hanging up your handset 3 Cradle Latch Used to Secure the handset to the base unit 4 Speaker Speaker output for handsfree operation 5 Handset Bottom Cradle for the bottom of the handset 6 Handset Cord Port Used to connect the handset to the telephone base
Package Contents
7 Headset Wire Port Used to connect an ancillary headset to the telephone base 8 Message LED Light Bar Flashes for a new call and when there is a new Voice Mail Message 9 Graphic LCD LCD display showing date, time, phone number, Caller ID, line status etc.
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11 EMD (DSS Sidecar) A special module that connects an additional 24 programmable buttons
Navigation OK or Select Key
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Navigator Control Keys
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Soft Keys
Soft keys change as the phone is being used, which will assist you with the most used featur es
The center “Check” button of the “Cell-Phone-Like” navigation keys, is used to “select” or to select “OK”
Navigation, left, down, up and right  are used to navigate through menu programming and during the normal operation.
Programmable buttons - such as line keys
These keys are customizable allowing you to activate a feature with a
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single button press. These buttons can be progr ammed a s a direct access to a telephone line, extension, DND, Speed dial, Call Park, Live Record, or a direct dial number.
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15
16
17
Speaker Button
Mute Button
Headset Button
Press the speaker button to answer a ringing call. The button will turn green when the speakerphone is active.
Press the Mute button to suspend the transmission of your voice to speak privately with someone in your office. When the Button is red it is active and not transmitting, when the LED is out it will transmit your voice.
Once an ancillary headset is connected to the phone, press the Headset button to activate, and the speakerphone to answer the call.
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TABLE 1.1
No. Part Nam e Desc rip tion
Introduction
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19
Transfer Bu tton
Redial button
Hold button
Message Button
Conference Button
Phonebook Button
Volume Bar
Press the transfer button to transfer an intercom or telephone line call to a different extension, UCD group or across the voice network.
Press the redial button and use the down navigation key to scroll down and the center navigation button to dial the desired telephone number.
Press the hold button to place an intercom or telephone line call on hold. If the device is programmed on a button the button will flash slowly.
Press the message button to access V oic e Mail to send or retrieve a voice mail message.
Use the Conference Button to create a 2 or 3 party conference.
Package Contents
Press the Phonebook Button to dial or add personal contacts to your phonebook.
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Use the volume bar to increase or decrease the volume of the handset, headset and speakerphone, whichever is active. Also, when the phone is ringing you can increase or decrease the ring volume.
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Dial Pad
Use the dial pad (Numeric Keypad) to dial digits.
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Introduction
Red
Green
Red
Green
Green
ButtonLEDIndication
LED C o lo r Status Description
Light Bar
Off Idle or No New Messages Blinking Slowly New Voice Message Indication Blinking Rapidly There is an incoming Call Blinking Continuously Not Registered with the Gateway

Button LED Indication

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Off Speakerphone Idle
On Steady Speakerphone engaged
Speaker Button
Off Microphone is active
On Steady Microphone is inactive
Mute Button
Off Headset is disabled
On Steady Headset is active
Headset Button
Off Trunk is Idle
Steady On Trunk is Active (Busy)
Blinking Slowly Line is on Hold
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Blinking Rapidly Line is ringing
Line Buttons
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Introduction
10/12/12 11:45 101
The Display will show the Date and Time, the extension number and special ICONS showing the status of your Telephone.
Button LED Indication
ICON Description
The telephone is connected to the X-25 system
The telephone is not connected to the X-25 system
Service Mode - The system is in after hours (night) mode
The telephone is in Do Not Disturb (DND) mode
Indication of a new message, as well as the new mes­sage count
Press the soft button under the word “Menu” to enter the programming mode.
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Back View

Introduction
BackView
1
No. Part Num b er Desc rip tion
1 LCD Back Cover Secures the back of the LCD 2 Wall Mount Holes Used to secure the telephone to the wall 3 Hinge of Stand Used to adjust the angle of the telephone 4 Secure Door Used for service only 5 Input/Output Ports Ethernet and Computer ports 6 Hinge of Chassis Supports different angles 7 Product Label Product information 8 Handset Cord Port Plug the handset into the telephone 9 Headset Ports Headset Port RJ9
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EthernetandPowerPortontheBackoftheTelephone
No Port Descrip tion
1 Ethernet LAN Port Connect to the Local Area Network
Introduction
Ethernet and Power Port on the Back of
2 Ethernet Computer Port
3 Power Connection Plug in the supplied power supply after plugging in the LAN etherne t
4 Power Source Set to “Adapter” to use the supplied 5V 2A power supply, or set to
5 Network Activity LED’s and Reset
Button
Connect to your Personal Computer, the switch.
port
“POE” to use a Power Over the Ethernet switch There are two Green LED’s, one that shows the connection to the
network and the other shows the connection to any attached device, such as a Personal Computer. In addition, there is a default button that allows you to set the telephone back to factory default.
X2020 works as a network
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Introduction
PhoneAdjustments
The X2020 telephone can be set in several different positions or angles. Low Angle

Phone Adjustments

Medium Angle
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High Angle
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2Setup

Installation

Setup
Connecting the X2020 Telephone to the X-25 only takes a few steps.
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Setup
Caution: It is not a good idea to install any electrical devices during an
electrical storm.
It is a good idea to plug the X2020 into an uninterrupted power supply (UPS), which will keep it functioning during a power outage.
• Step 1 - Remove the contents from the box
• Connect the Sidecar to the phone using the Sidecar directions.
• Step 2 - Connect the Ethernet cable from the Port on the X2020 to the LAN port in the wall
• Step 3 - Connect the Coiled handset cord to the port with the ICON on the X2020 telephone
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Sidecar

• If you have a headset, connect it to the port with the ICON
• Step 4 - Connect the supplied power supply from the X2020 to the electrical outlet or into the ancillary
UPS System.
Sidecar
The Sidecar (Electronic Data Module EDM) has 24 programmable buttons that allows each user to customize how their telephone will operate. Each button on the sidecar, and the 4 on the telephone, can be programmed with one of the following features:
Feature Description
None When pressed the button does nothing Extension Number This will show when an extension is busy or idle Telephone Line (Trunk) Number This will show when an extension is busy or idle Park Number This allows the user to place a call in a park location Feature Code This allows a feature to be used by pressing the button. See page 35 Do Not Disturb (DND) This allows the user to press this button and place the telephone into DND Live Record This allows the user to press the button and record the current conversation Others This allows the user to program another task such as a telephone number
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Connecting the Sidecar
Caution: Before Connecting the Sidecar to an existing telephone be
sure that it is unplugged! Failure unplug the telephone will do damage to both the telephone and sidecar and is not covered under warranty!
Setup
Sidecar
• Step 1 - Remove the contents from the box
• Step 2 - Remove the power from the telephone
• Step 3 - Remove the rubber protector from the pins on the Sidecar
• Step 4 - Securely connect the Sidecar to the telephone by inserting the pins and aligning the plastic posts.
• Step 5 - Secure the Sidecar to the phone using the supplied screws.
• Step 6 - Plug the network connection into the telephone and then plug it into the AC outlet.
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Setup
GettingStarted
At default, the X2020 is programmed as DHCP. Therefore, when it located on the same LAN as the X-25, it will automatically authenticate and be assigned an extension number. The extension number can be reassigned to accommodate specific numbering plans using either the telephone or a standard windows Internet browser such as Windows Internet Explorer.

Getting Started

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Programming with the
Use the following steps to change an extension’s telephone number when it is connected to the LAN:
• Step 1 - Press the menu soft button
• Step 2 - Use the down navigation key to locate “16. Admin”
• Step 3 - Press the center navigation key and then enter the Admin Password (default is 1234)
• Step 4 - Press the center navigation key and then use the down navigation key to locate “7. SIP”
• Step 5 - Use the down navigation key to locate “4. Authentication”
• Step 6 - Press the center na vigation key. There are two options Authorized ID and Authorized Password
• Step 7 - Select “Authorized ID” to enter the new extension number . This ext ension number must be pre-
programmed into the X-25 system.
• Step 8 - Select “Authorized Password” to enter the password for the entered extension number.
X2020
telephone
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Use the following steps to program a X2020 that is going to be used remotely (WAN):
• Step 1 - Press the menu soft button
• Step 2 - Use the down navigation key to locate “16. Admin”
• Step 3 - Press the center navigation key and then enter the Admin Password (default is 1234)
• Step 4 - Press the center navigation key and then use the down navigation key to locate “7. SIP”
• Step 5 - Locate “1. SIP Server” and press the center navigation key
• Step 6 - Locate the “SIP Proxy” and press the center navigation key. Press back space (Backsp) to delete
the existing number and enter the IP Address of the X-25 and then press the center navigation key.
• Step 7 - Use the down navigation key to locate “Outbound Proxy” and then press the center navigation
key. Press the back space (Backsp) to delete the existing number a nd enter the IP Address of the X-25 and then press the center navigation key.
• Step 8 - Use the down navigation key to locate “Registrar Server” and then press the center navigation
key. Press the back space (Backsp) to delete the existing number a nd enter the IP Address of the X-25 and then press the center navigation key.
• Step 9 - Use the down navigation key to locate “Registrar Outbound” and then press the center naviga-
tion key. Press the back space (Backsp) to delete the existing number and enter the IP Address of the X­25 and then press the center navigation key.
• Step 10 - Press the left navigation key once and use the down navigation key to locate “4. Authenti-
cation”
• Step 11 - Press the center navigation key. There are two options Authorized ID and Authorized Password
• Step 12 - Select “Authorized ID” to enter the new extension number. This extension number must be pre-
programmed into the X-25 system.
• Step 13 - Select “Authorized Password” to enter the password for the entered extension number.
• Step 14 - Press the left navigation key until it asks “Do you want to quit?” Press the center navigation
key, and select “Yes”. The telephone will reboot, and connect to the X-25 gateway.
Setup
Getting Started
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Setup
Change Extension Number
Registering WAN Extensions
Programming with an Internet Browser
Use the following steps to change an extension’s telephone number connected to the LAN:
Getting Started
• Step 1 - On the telephone - Press the menu soft button
• Step 2 - Use the down navigation key to locate “6. Info”
• Step 3 - Press the center navigation button and then use the down navigation key to locate “IP
Address” and make a note of the address.
• Step 4 - On a computer connected to the same network, open an Internet Browser
• Step 5 - Enter the IP address in the address bar and press enter.
• Step 6 - Enter Admin as the Login Name, and enter the Admin password (default 1234).
• Step 7 - Select the “SIP” tab at the top of the configuration page.
• For LAN programming locate “Phone Number”, “Authorized ID” and “Authorized Password”.
• For WAN also locate “SIP Proxy Server”, “Outbound Proxy Server”, “Registrar Server” and “Registrar
Outbound Server”.
• Step 8 - Click “Save Settings” at the bottom of the page.
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Setup
XBLUEWirelessUniversalAdapter
Because there is not always an Ethernet port where you wa nt to put a telephone, XBLUE suggests an XBLUE Wireless Universal Adapter. Just program the wireless adapter to connect to the X-25, and then connect the adapter to the network port of the X2020. The phone will authenticate to the X-25 just like a wired telephone.
Getting Started
1. Make sure that the wireless on the X-25 is on line and operational.
2. Connect the Ethernet cable from the Wireless adapter to the X2020 telephone’s network connection.
3. The integrated wireless adapter will automatically locate the X-25, and authenticate, and download the
security password.
Note:
The quality of your wireless connection may affect the quality of the voice connection. There is no guarantee, written or implied, that the XBLUE Wireless adapter will work 100 percent of the time.

XBLUE Wireless Universal Adapter

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Setup
Notes:
XBLUE Wireless Universal Adapter
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3 Using your Telephone

Gettingtoknowyourwayaround
Once the X2020 telephone is connected to the X-25 Gateway it will be ready to be used. The X2020 allows you to make calls using the handset, speakerphone or using an ancillary headset connected to the headset jack. In addition, the X2020 has a “Hot Keypad” which allows you to dial a number without lifting the handset or pressing the speaker button. Just dial the number and the X-25 will do the rest.
The following ICONS will be used to help you get to know your new X2020 telephone.
TABLE 3.1 ICONS being used in this m anual
ICON Desc rip tion ICON Desc rip tion ICON Desc rip tion
Off Hook Redial Key Hold Key
shown as

On Hook Message Key Headset Key
Speaking Phonebook Key Mute Key
Dial or Key Pad Volume Bar
Down, Up, Right and Left Naviga­tion keys
Center Navigation key - Used for Select or OK
Transfer Key Speakerphone
Conference Key Soft Key
Programmable ­Line Buttons
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Using your Telephone
Placingacall
There are two types of calls, internal or Intercom and external or over the telephone line. In either case, you can simply dial the desired telephone number and the X-25 will automatically route the call. If the dialed number is part of the internal numbering plan such as an extension, which are numbered 101 through 125, at def ault, the call will ring the appropriate extension. If the number is not within the numbering plan, the X-25 will automatically connect to a telephone line or you can select a specific telephone line, and the call will be placed.
TABLE 3.2 Basi c O p erations
Operatio n Desc rip tion
3

Placing a call

Place a Call
Dial the desired telephone number. The number will appear in the display but not sent to the telephone line provider, allowing you to delete (backsp) any incorrect numbers.
Wait 5 seconds or press the center navigation ke y when yo u a r e satisf ied with the entered telephone number
Lift the handset to speak privately or remain on speakerphone.
If the headset is enabled, it is automatically used if the handset is not removed from the cradle
Replace the handset, or press the speaker button to end the call
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TABLE 3.2 Basi c O p erations
Operatio n Desc rip tion
Press the desired telephone line
Dial the desired telephone number. The number will appear in the display but not sent to the telephone line provider, allowing you to delete (backsp) any incorrect numbers.
Wait 5 seconds or press the center navigation ke y when yo u a r e satisf ied with the entered telephone number
Make a call using a specific telephone line
Lift the handset to speak privately or remain on speakerphone.
Using your Telephone
Placing a call
Answer a Call
If the headset is enabled, it is automatically used if the handset is not removed from the cradle
Replace the handset, or press the speaker button to end the call
Lift the handset to speak privately or remain on speakerphone.
3
Replace the handset, or press the speaker button to end the call
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Using your Telephone
TABLE 3.2 Basi c O p erations
Operatio n Desc rip tion
Press the telephone line that you wish to answer.
3
Placing a call
Answer a specific telephone line
Placing a call on Hold
Using Mute
Lift the handset to speak privately or remain on speakerphone.
Replace the handset, or press the speaker button to end the call
While on an Intercom or telephone line call press the hold button. Press the hold button again, or press the telephone line to pick up the held call.
Press the mute button, which will light red when active to stop transmit­ting, and speak privately. Press the mute button again, unlit, to begin speaking to the outside party again.
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Transfer a Call
Phonebook
Telephone line calls can be answered at one extension and transferred to another destination such as an extension or UCD group. While on a call, press the transfer button and the prepr o grammed extension button...
or press the down ber.
Press the phonebook button to store or dial one of 200 personal phone­book (address book) entries.
navigation key and dial the desired extension num-
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