t 1-800-394-0440 (toll free in North America)
1-604-422-2777 (direct)
f 1-604-420-2145
e customerservice@xantrex.com
www.xantrex.com
975-0172-01-01 REV. A Printed in China
by
XPower Inverter
175, 300, 700
Owner's Guide
About Xantrex
Xantrex Technology Inc. is a world-leading supplier of advanced
power electronics and controls with products from 50 watt mobile
units to one MW utility-scale systems for wind, solar, batteries, fuel
cells, microturbines, and backup power applications in both gridconnected and stand-alone systems. Xantrex products include
inverters, battery chargers, programmable power supplies, and
variable speed drives that convert, supply, control, clean, and
distribute electrical power.
Trademarks
XPower by Xantrex is a trademark of Xantrex International.
Xantrex is a registered trademark of Xantrex International.
Other trademarks, registered trademarks, and product names are the
property of their respective owners and are used herein for
identification purposes only.
Notice of Copyright
XPower Inverter 175, 300, 700 Owner’s Guide
© October 2004 Xantrex International. All rights reserved.
Disclaimer
UNLESS SPECIFICALLY AGREED TO IN WRITING, XANTREX
TECHNOLOGY INC. (“XANTREX”)
(a) MAKES NO WARRANTY AS TO THE ACCURACY,
SUFFICIENCY OR SUITABILITY OF ANY TECHNICAL OR OTHER
INFORMATION PROVIDED IN ITS MANUALS OR OTHER
DOCUMENTATION.
(b) ASSUMES NO RESPONSIBILITY OR LIABILITY FOR LOSS OR
DAMAGE, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR
INCIDENTAL, WHICH MIGHT ARISE OUT OF THE USE OF SUCH
INFORMATION. THE USE OF ANY SUCH INFORMATION WILL BE
ENTIRELY AT THE USER’S RISK.
Date and Revision
October 2004 Revision A
Part Number
975-0172-01-01
Contact Information
Telephone: 1 800 394 0440 (toll free North America)
Fax: 1 800 994 7828 (toll free North America)
Email: customerservice@xantrex.com
Web: www.xantrex.com
1 360 925 5097 (direct)
1 360 925 5143 (direct)
Contents
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2. Important Safety Information . . . . . . . . . . . . . 3
Warnings and Cautions . . . . . . . . . . . . . . . . . . . . . 3
Additional Safety Guidelines . . . . . . . . . . . . . . . . . 6
3. Safety Features. . . . . . . . . . . . . . . . . . . . . . . . . . 7
4. Installation Guidelines. . . . . . . . . . . . . . . . . . . . 8
Selecting a suitable location . . . . . . . . . . . . . . . . . . 8
5. Using the Inverter . . . . . . . . . . . . . . . . . . . . . . . 9
Using the DC cable with cigarette lighter plug (300 W
unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the DC cable clips (300 and 700 W units) . 11
6. Indicators and Controls. . . . . . . . . . . . . . . . . . 13
7. Inverter Operation. . . . . . . . . . . . . . . . . . . . . . 15
Battery Operating Time . . . . . . . . . . . . . . . . . . . . 17
Interference with Electronic Equipment . . . . . . . . 18
Buzzing sound in audio systems and radios. . . . . . 19
Television interference. . . . . . . . . . . . . . . . . . . . . . 19
8. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . 20
9. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 25
10. Warranty and Return . . . . . . . . . . . . . . . . . . 27
1 Introduction
Thank you for purchasing the Xantrex XPower
inverter. The XPower inverter is part of a family of
advanced high-performance power inverters from
Xantrex, the leader in high frequency inverter design.
Connected to the 12 volt outlet in your vehicle, the
XPower inverter efficiently and reliably powers a
wide variety of AC loads, such as compact TVs and
VCRs, laptops, camcorder and cell phone chargers,
compact fluorescent lights, and soldering irons.
The XPower inverter uses reliable solid state power
electronics for years of safe, trouble-free operation
and includes automatic safety monitoring circuitry to
protect it, and your battery, from inadvertent overload
conditions.
Read this guide before connecting or using the
XPower inverter, and save it for future reference. The
main topics in the guide are:
• Safety information (page 3)
• XPower inverter features (page 13)
• Instructions for connecting the inverter (page 8)
1
• Operating guidelines (page 15)
• Troubleshooting information (page 20)
• Specifications (page 25)
• Warranty and service information (page 27)
• Overload shutdown
• Over temperature shutdown
• Short circuit protection
2
2 Important Safety Information
Misusing or incorrectly connecting the XPower
inverter may damage the equipment or create
hazardous conditions for users. Read the following
safety instructions and pay special attention to all
Caution and Warning statements in the guide.
Warnings identify
personal injury or loss of life.
Cautions identify conditions or practices that may
damage the unit or other equipment.
Warnings and Cautions
WARNING
Keep children away from the XPower inverter. The
inverter generates the same potentially lethal AC
power as a normal household wall outlet. Treat the
outlet with respect!
conditions that may result in
3
WARNING
The XPower inverter housing may become
uncomfortably warm, reaching 140° F (60° C) under
extended high power operation. Ensure that at least
2 inches (5 cm) of air surround the inverter. During
operation, keep it away from materials that may be
affected by high temperatures.
WARNING
Do not use the XPower inverter in the presence of
flammable fumes or gases, such as in the bilge of a
gasoline powered boat, or near propane tanks. Do
not use the XPower inverter in an enclosure
containing automotive-type, lead-acid batteries.
These batteries, unlike sealed batteries, vent
explosive hydrogen gas, which can be ignited by
sparks from electrical connections.
4
CAUTION: Output non-sinusoidal
Some chargers for small nickel-cadmium batteries
can be damaged if connected to the XPower
inverter. Do not use the inverter with the following
appliances:
• Small battery-operated appliances like
rechargeable flashlights, some rechargeable
shavers, and night lights that are plugged
directly into an AC receptacle to recharge.
• Bat t ery chargers used in hand power tools.
These chargers display a warning label stating
that dangerous voltages are present at the
charger battery terminals.
CAUTION
Do not connect live AC power to the XPower
inverter’s AC outlets. The inverter will be damaged
even if it is switched OFF.
Do not connect any AC load that has its neutral
conductor connected to ground to the XPower
inverter.
5
Additional Safety Guidelines
• Do not insert foreign objects in the XPower
inverter outlets or other openings.
• Never connect the inverter to power utility AC
distribution wiring.
• Do not use the XPower inverter in temperatures
over 100° F (40° C).
• Do not expose the XPower inverter to water, rain,
snow, or spray.
Failure to follow these safety guidelines may cause
personal injury and/or damage to the XPower inverter.
It may also void your product warranty.
6
3 Safety Features
These advanced safety features are built into the
XPower inverter:
• Electronic overload protection with automatic
shutdown
• Built-in internal backup DC fuse
• Low battery voltage warning followed by
automatic shutdown
• High-input voltage protection with automatic
shutdown
• Overheat protection with automatic shutdown
• Output short circuit protection
7
4 Installation Guidelines
Selecting a suitable location
For safe and optimum performance, install the
XPower inverter in a location that is:
Dry Do not expose to water drip or spray.
Cool Operate only in ambient temperatures
Well
ventilated
Safe
Clean and
free of
dirt
between 0°C (32°F) and 40°C (104°F).
Keep away from furnace heating vents or
other heat producing equipment.
Allow at least 2" (5 cm) clearance above and
on all sides of the unit for proper cooling.
Do not install the power inverter in a
compartment with batteries or flammable
liquids, such as gasoline, or explosive vapors.
This is especially important if the power
inverter is used in a work environment.
8
5 Using the Inverter
The XPower inverter is capable of continuously
powering most 120 V AC products that use 150 W or
less for 175 W unit, 240 W or less for 300 W unit, and
500 W or less for 700 W unit. Its AC output
waveform, called “modified-sine wave,” is designed
to function similarly to the sine wave shape of utility
power.
The power, or “wattage,” rating of AC products is the
average power they use. When most AC products are
first switched on, they initially consume more power
than their power rating. TVs, monitors, and electric
motors are examples of products that have high
“surge” requirements at start up. Although the
XPower inverter can supply momentary surge power
as high as 300 W for the 175 W unit, 500 W for the
300 W unit, and 1000 W for the 700 W unit,
occasionally some products rated less than 150 W for
the 175 W unit, 240 W for the 300 W unit, and 500 W
for the 700 W unit may exceed its surge capabilities
and trigger its safety overload shutdown feature. If
this problem occurs when attempting to operate
several AC products at the same time, first try
9
switching on the inverter with all AC products
switched off, then one by one switch each on, starting
with the high surge product first.
Using the DC cable with cigarette
lighter plug (300 W unit)
Due to the limitations of 12 V outlets in vehicles or
boats, the XPower inverter should only be used to
supply AC power to products that require 150 W
(about 1.3 A) or less. If your application requires more
than 150 W (but less than 240 W continuous) or has a
high start-up surge, see “Using the DC cable clips.”
1. Attach the ring type connector marked with red to
the positive (+) DC terminal on the power
inverter, and attach the ring connector marked
with black to the negative (-) DC terminal.
CAUTION
A reverse polarity connection (positive to negative)
may damage the power inverter. Damage caused by
a reverse polarity connection is not covered under
warranty.
10
2. Tighten the nut on each DC terminal by hand
until it is snug. Do not over-tighten.
3. Insert the plug of this cable into the 12 V outlet
and switch the unit ON.
4. When the power inverter is not in use, unplug it
from the 12 V outlet to prevent slight discharge of
the battery.
Using the DC cable clips (300 and 700 W
units)
By directly connecting the power inverter to a 12 V
battery using the DC cable clips, you can operate
products with power requirements up to 240 W
continuous for 300 W unit and 500 W continuous for
700 W unit.
1. Follow steps 1 and 2 above (Using the DC Cable
with cigarette lighter plug) to attach the ring type
connectors.
2. Attach the negative (black) clip to the negative (-)
battery terminal.
3. Attach the positive (red) clip to the positive (+)
battery terminal. Make sure both clips are
securely connected to the battery terminals, as a
11
loose connection will cause the voltage to drop
and may cause the cables to overheat, resulting in
equipment damage or fire.
4. Switch the power inverter “ON.”
5. When the power inverter is not in use, disconnect
the DC cable clips from the battery to prevent
slight discharge of battery.
12
6 Indicators and Controls
Power LED Fault LED
AC outlets
DC cable with
cigarette lighter plug
(with 400 W unit only)
AC outlet
ON/OFF switch
175 W
300 & 700 W
Positive DC terminal
Fan
Negative DC terminal
DC cable clips
DC cable with
cigarette lighter
plug
13
• One AC outlet is provided on one end of the
XPower inverter 175 W unit.
• T wo AC outlets are provided on one end of the
XPower inverter 300 and 700 W units. Any
combination of 120 V AC products with a total
continuous power consumption of 240 W or less
for 300 W unit, and 500 W or less for 700 W unit
may be plugged in.
• The ON/OFF switch enables output AC power at
the AC outlet(s) when switched ON.
• The green POWER light indicates AC power is
present at the AC outlet(s) and the XPower
inverter is operating normally.
• The red FAULT light indicates invert er shut down
caused by low or high voltage, overload or
excessive heat.
14
7 Inverter Operation
1. When properly connected to a 12 V outlet or
battery, turning the inverter switch ON, will
illuminate the green POWER light, and deliver
AC power to the outlet(s).
2. Plug the AC product(s) you wish to operate into
the AC outlet(s) and switch them on, one at a
time.
3. As the battery is used, voltage begins to fall.
When the XPower inverter senses that the voltage
at its DC input has dropped to 11 V, an audible
alarm sounds. This allows time for computers or
other sensitive devices to be shut down.
4. If the audible alarm is ignored, the XPower
inverter will automatically shut down when the
battery voltage drops to 10.5 V. This prevents the
battery from being damaged. After auto
shutdown, the red FAULT light illuminates.
15
Important:
brief periods of very high current needed for engine
starting. They are not intended for constant deep discharge.
Regularly operating the XPower inverter from a vehicle
battery until the low voltage alarm sounds will shorten the
life of the battery. Consider connecting the power inverter
to a separate deep-cycle battery if you will be frequently
running electrical products for extended periods of time.
Vehicle batteries are designed to provide
5. If an AC product rated higher than 150 W for the
175 W unit, 240 W for the 300 W unit, and
500 W for the 700 W unit (or which draws
excessive surge power) is connected, the XPower
inverter will shut down. The red FAULT light will
turn on.
6. If the XPower inverter exceeds a safe operating
temperature, due to insufficient ventilation or a
high temperature environment, it will
automatically shut down. The red FAULT light
will turn on and the audio warning will sound.
7. Should a defective battery charging system cause
the battery voltage to rise to dangerously high
levels, the XPower inverter will automatically
shut down. The red FAULT light will turn on.
16
CAUTION
Although the XPower inverter incorporates
protection against over-voltage, it may still be
damaged if the input voltage exceeds 16 V.
8. The cooling fan on the 300 and 700 W units is
designed to operate only when output power is
greater than approximately 100 W. When the
inverter is turned on, the fan may operate
momentarily.
9. In the event of an overload, low battery voltage or
overheating, the XPower inverter will
automatically shut down.
Battery Operating Time
Operating time will vary depending on the charge
level of the battery, its capacity and the power level
drawn by the particular AC load. With a typical
vehicle battery and a 100 W load (such as a small
TV), an operating time of 2 to 3 hours or more can be
expected.
17
When using a vehicle battery as a power source, it is
strongly recommended to start the vehicle every hour
or two to recharge the battery before its capacity drops
too low. The XPower inverter can operate while the
engine is running, but the normal voltage drop that
occurs during starting of the engine may trigger the
inverter’s low voltage shutdown feature.
Because the power inverter draws less than 0.15 A for
the 175 W unit, 0.2 A for the 300 W unit, and 0.25 A
for the 700 W unit with the ON/OFF switch in the ON
position and with no AC products connected, it has
minimal impact on battery operating times.
Interference with Electronic Equipment
Generally, most AC products operate with the XPower
inverter just as they would wi th hou sehol d A C pow er.
Below is information concerning two possible
exceptions.
18
Buzzing sound in audio systems and radios
Some inexpensive stereo systems, “boom boxes,” and
AM-FM radios have inadequate internal power supply
filtering and “buzz” slightly when powered by the
XPower inverter. Generally, the only solution is an
audio product with a higher quality filter.
Television interference
The XPower inverter is shielded to minimize its
interference with TV signals. However, with weak TV
signals interference may be visible in the form of lines
scrolling across the screen. The following should
minimize or eliminate the problem:
• Increase the distance between the XPower
inverter and the TV, antenna and cables.
• Adjust the orientation of the XPower inverter,
television, antenna and cables.
• Maximize TV signal strength by using a better
antenna and use shielded antenna cable where
possible.
19
8 Troubleshooting
PROBLEM: AC product will not operate, no inverter
lights are ON.
Possible cause Remedy
Battery is defective. Check battery and replace if
Inverter has been
connected with
reverse DC input
polarity.
Loose cable
connections.
required.
Check connection to battery.
Probable inverter damage has
occurred. Have unit repaired (not
covered by warranty).
Check cables and connections.
Tighten as required.
PROBLEM: Inverter will run some small loads, but
not larger ones.
Possible cause Remedy
Voltage drop across
DC cables.
Shorten cables or use heavier
cables.
20
PROBLEM: Measured inverter output is too low.
Possible cause Remedy
Standard “averagereading” AC voltmeter
used to measure output
voltage, resulting in an
apparent reading 5 to
15 V too low.
Battery voltage is too
low.
Inverter’s “modified sine
wave” output requires “true
RMS” voltmeter for accurate
measurements.
Recharge battery.
PROBLEM: Alarm is sounding.
Possible cause Remedy
Low voltage
shutdown or thermal
shutdown has
occurred.
Shorten cables or use heavier
cables. Recharge battery . Allow
unit to cool. Improve air
circulation around unit. Locate unit
to a cooler environment. Reduce
load if continuous operation is
required.
21
PROBLEM: Battery run time is less than expected.
Possible cause Remedy
AC product power
consumption is higher
than rated.
Battery is old or
defective.
Battery is not being
properly charged.
Power dissipation in
DC cables.
22
Use a larger battery to make up
for increased power requirement.
Replace battery.
Some chargers are not able to
fully recharge a battery. Make
sure you use a powerful charger.
Use shorter/heavier DC cables.
PROBLEM: AC product will not operate, red FAULT
light ON.
Possible cause Remedy
AC product(s) connected
are rated at more than the
inverter’s continuous
power rating; overload
shutdown has occurred.
AC product is rated less
than the inverter’s
continuous power rating;
high starting surge has
caused overload
shutdown.
Battery is discharged
(alarm is sounding).
Use a product with a power
rating less than the inverter’s
continuous power rating.
Product exceeds inverter’s
surge capability. Use a produ ct
with starting surge power
within the inverter’s capability.
Recharge battery.
23
Possible cause Remedy
The inverter has
overheated due to poor
ventilation and has shut
down.
Switch inverter OFF and allow
to cool for 15 minutes. Clear
blocked fan or remove objects
covering unit. Move the
inverter to a cooler place.
Reduce load if continuous
operation is required. Restart.
CUSTOMER SERVICE HOTLINE: 1-800-394-0440
24
9 Specifications
Specifications are subject to change without notice.
175 W 300 W 700 W
AC output voltage
(nominal)
DC input voltage
range
Continuous AC
output power
5 minutes AC
output power
Maximum AC
output surge power
AC output
frequency
AC output
waveform
Battery drain
with no AC load
(at 12 V input)
150 W 240 W 500 W
175 W 300 W 700 W
300 W 500 W 1000 W
0.15 A 0.20 A 0.25 A
120 VAC
10.5–15.5 VDC
60 ± 1Hz
Modified sine wave
25
Efficiency
(maximum)
Ambient operating
temperature range
Low battery alarm
trigger point
(nominal)
Low battery shut
down point
(nominal)
High battery shut
down point
(nominal)
Dimensions
(L × W × H)
Weight 1 lb 3 oz
90% 90% 90%
5 1/8 × 4 1/8 ×
2 1/4" (130 ×
105 × 56 mm)
(550 g)
26
0 °C–40 °C (32 °F–104 °F)
11.0 V
10.5 V
15.5 V
5 7/8 × 4 1/8 ×
2 1/4" (149 ×
105 × 56 mm)
1 lb 6 oz
(655 g)
7 1/4 × 4 1/8 ×
2 1/4" (186 ×
105 × 56 mm)
1 lb 14 oz
(900 g)
10 Warranty and Return
Warranty
What does this warranty cover? This Limited Warranty
is provided by Xantrex Technology, Inc. ("Xantrex") and
covers defects in workmanship and materials in your
XPower inverter. This warranty period lasts for 90 days
from the date of purchase at the point of sale to you, the
original end user customer. You require proof of purchase to
make warranty claims.
What will Xantrex do? Xantrex will, at its option, repair
or replace the defective product free of charge, provided that
you notify Xantrex of the product defect within the
Warranty Period, and provided that Xantrex through
inspection establishes the existence of such a defect and that
it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned
parts in performing warranty repair and building
replacement products. Xantrex reserves the right to use parts
or products of original or improved design in the repair or
replacement. If Xantrex repairs or replaces a product, its
warranty continues for the remaining portion of the original
Warranty Period or 90 days from the date of the return
27
shipment to the customer, whichever is greater. All replaced
products and all parts removed from repaired products
become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the
product, and return shipment to the customer via a Xantrexselected non-expedited surface freight within the contiguous
United States and Canada. Alaska and Hawaii are excluded.
Contact Xantrex Customer Service for details on freight
policy for return shipments outside of the contiguous United
States and Canada.
How do you get service? If your product requires
troubleshooting or warranty service, contact your merchant.
If you are unable to contact your merchant, or the merchant
is unable to provide service, contact Xantrex directly at:
Te lephone:1 800 394 0440 (toll free North America)
1 360 925 5097 (direct)
Fax: 1 800 994 7828 (toll free North America)
1 360 925 5143 (direct)
Email: customerservice@xantrex.com
Direct returns may be performed according to the Xantrex
Return Material Authorization Policy described in your
product manual. For some products, Xantrex maintains a
28
network of regional Authorized Service Centers. Call
Xantrex or check our website to see if your product can be
repaired at one of these facilities.
What proof of purchase is required? In any warranty
claim, dated proof of purchase must accompany the product
and the product must not have been disassembled or
modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase
of the product at point of sale to the end user, or
• The dated dealer invoice or purchase receipt showing
original equipment manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the
product exchanged under warranty
29
What does this warranty not cover? This Limited
W arranty does not cover normal wear and tear of the product
or costs related to the removal, installation, or
troubleshooting of the customer's electrical systems. This
warranty does not apply to and Xantrex will not be
responsible for any defect in or damage to:
a) the product if it has been misused, neglected, improp-
erly installed, physically damaged or altered, either
internally or externally, or damaged from improper use
or use in an unsuitable environment;
b) the product if it has been subjected to fire, water,
generalized corrosion, biological infestations, or input
voltage that creates operating conditions beyond the
maximum or minimum limits listed in the Xantrex
product specifications including high input voltage
from generators and lightning strikes;
c) the product if repairs have been done to it other than by
Xantrex or its authorized service centers (hereafter
"ASCs");
d) the product if it is used as a component part of a prod-
uct expressly warranted by another manufacturer;
e) the product if its original identification (trade-mark,
serial number) markings have been defaced, altered, or
removed.
30
Disclaimer
Product
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE
WARRANTY PROVIDED BY XANTREX IN CONNECTION
WITH YOUR XANTREX PRODUCT AND IS, WHERE
PERMITTED BY LAW, IN LIEU OF ALL OTHER
WARRANTIES, CONDITIONS, GUARANTEES,
REPRESENTATIONS, OBLIGATIONS AND LIABILITIES,
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE IN
CONNECTION WITH THE PRODUCT, HOWEVER ARISING
(WHETHER BY CONTRACT, TORT, NEGLIGENCE,
PRINCIPLES OF MANUFACTURER'S LIABILITY,
OPERATION OF LAW, CONDUCT, STATEMENT OR
OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY
IMPLIED WARRANTY OR CONDITION OF QUALITY,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE TO THE EXTENT REQUIRED UNDER
APPLICABLE LAW TO APPLY TO THE PRODUCT SHALL BE
LIMITED IN DURATION TO THE PERIOD STIPULATED
UNDER THIS LIMITED WARRANTY.
IN NO EVENT WILL XANTREX BE LIABLE FOR ANY
SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, LOSSES, COSTS OR
31
EXPENSES HOWEVER ARISING WHETHER IN CONTRACT
OR TORT INCLUDING WITHOUT RESTRICTION ANY
ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR
DAMAGE TO PROPERTY, ANY PERSONAL INJURY, ANY
DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF
MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION,
INTEGRATION OR OPERATION OF THE PRODUCT.
Exclusions
If this product is a consumer product, federal law does not
allow an exclusion of implied warranties. T o the ex tent you
are entitled to implied warranties under federal law, to the
extent permitted by applicable law they are limited to the
duration of this Limited Warranty. Some states and
provinces do not allow limitations or exclusions on implied
warranties or on the duration of an implied warranty or on
the limitation or exclusion of incidental or consequential
damages, so the above limitation(s) or exclusion(s) may not
apply to you. This Limited Warranty gives you specific
legal rights. You may have other rights which may vary
from state to state or province to province.
Warning: Limitations On Use
Please refer to your product manual for limitations on uses
of the product.
32
SPECIFICALLY, PLEASE NOTE THAT THE XPOWER
INVERTER SHOULD NOT BE USED IN CONNECTION WITH
LIFE SUPPORT SYSTEMS OR OTHER MEDICAL
EQUIPMENT OR DEVICES. WITHOUT LIMITING THE
GENERALITY OF THE FOREGOING, XANTREX MAKES NO
REPRESENTATIONS OR WARRANTIES REGARDING THE
USE OF THE XANTREX
CONNECTION WITH LIFE SUPPORT SYSTEMS OR OTHER
MEDICAL EQUIPMENT OR DEVICES.
XPOWER INVERTER IN
Please note that the XPower inverter is not intended for use
as an uninterruptible power supply and Xantrex makes no
warranty or representation in connection with any use of the
product for such purposes.
33
Return Material Authorization Policy
Before returning a product directly to Xantrex you must
obtain a Return Material Authorization (RMA) number and
the correct factory "Ship T o" a ddress. Products must also be
shipped prepaid. Product shipments will be refused and
returned at your expense if they are unauthorized, returned
without an RMA number clearly marked on the outside of
the shipping box, if they are shipped collect, or if they are
shipped to the wrong location.
When you contact Xantrex to obtain service, please have
your instruction manual ready for reference and be prepared
to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the
return
• A copy of your dated proof of purchase
34
Return Procedure
1. Package the unit safely, preferably using the original
box and packing materials. Please ensure that your
product is shipped fully insured in the original
packaging or equivalent. This warranty will not apply
where the product is damaged due to improper
packaging.
2. Include the following:
• The RMA number supplied by Xantrex
Te chnology, Inc. clearly marked on the outside of
the box.
• A return address where the unit can be shipped.
Post office boxes are not acceptable.
• A contact telephone number where you can be
reached during work hours.
• A brief description of the problem.
3. Ship the unit prepaid to the address provided by your
Xantrex customer service representative.
If you are returning a product from outside of the USA
or Canada In addition to the above, you MUST include
return freight funds and are fully responsible for all
documents, duties, tariffs, and deposits.
35
If you are returning a product to a Xantrex Authorized
Service Center (ASC) A Xantrex return material
authorization (RMA) number is not required. However, you
must contact the ASC prior to returning the product or
presenting the unit to verify any return procedures that may
apply to that particular facility.
Out of Warranty Service
If the warranty period for your XPower inverter has expired,
if the unit was damaged by misuse or incorrect installation,
if other conditions of the warranty have not been met, or if
no dated proof of purchase is available, your inverter may be
serviced or replaced for a flat fee.
To return your XPower inverter for out of warranty service,
contact Xantrex Custome r Service for a Return Material
Authorization (RMA) number and follow the other steps
outlined in “Return Procedure” on page 35.
Payment options such as credit card or money order will be
explained by the Customer Service Representative. In cases
where the minimum flat fee does not apply, as with
incomplete units or units with excessive damage, an
additional fee will be charged. If applicable, you will be
contacted by Customer Service once your unit has been
received.
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