Withings Wireless Scale, WS-30 Instruction Manual
Wireless Scale
Weight Tracking - Daily Report
Installation and Operating Instructions
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User Guide Copyright
This User Guide is protected by Intellectual Property laws and copyright. Any
reproduction, modification, representation, and/or publication without Withings
prior approval is strictly prohibited. You may print this User Guide for your
personal use exclusively. For any questions, please contact Withings at: https://
support.withings.com/hc/en-us/requests/new.
Safety Instructions
By using your Wireless Scale you expressly agree to the Withings Services Terms
and Conditions available on our website.
This product is not a medical device and should not be used to diagnose or treat
any medical condition.
Use and Storage
• Use the product at temperatures between 5°C and 35°C (41°F and 95°F) with
a relative humidity between 30% and 80%.
• Product may be stored in a clean location between -10°C and 50°C (14°F and
122°F) when it is not in use, with a relative humidity between 10% and 90%.
• This product is not a toy. Do not allow children to play with it.
• This device is designed for indoor use only.
• Do not allow the device to come in contact with liquids.
Location
• Do not use your Wireless Scale in a place that is too humid as it can aect
the batteries.
• Make sure you use the carpet feet if you place your Wireless Scale on a carpet.
Personal Data
• Make sure you have read our privacy policy, which you can find on our website.
• Make sure your Withings account password is secure enough to restrict access
to your account. It should be at least eight-character long, have mixed case,
and use a combination of alphanumeric and special characters.
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• We recommend that you protect access to the Withings Health Mate app
with an additional passcode and/or Touch ID. You can do so from the app by
going to Settings in the app and activating Touch ID and Passcode.
• We recommend that you export your data on a regular basis to local storage
on your home computer. You can do so from the Withings Health Mate web
interface by clicking Measurement table, selecting the tab corresponding to
the data you want to export and clicking Download.
Refer to “Retrieving Your Data” on page21 to for more information about the
data you can retrieve from your Wireless Scale.
Service and Maintenance
• Do not attempt to repair or modify your Wireless Scale yourself.
Service and maintenance not described in this User Guide should be
performed by professional technicians.
• If you have any issues, feel free to contact customer service at: https://support.
withings.com/hc/en-us/requests/new.
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Table of Contents
User Guide Copyright ............................................................................ 2
Safety Instructions ................................................................................... 2
Use and Storage ..................................................................................................................................2
Location ...................................................................................................................................................2
Personal Data ........................................................................................................................................ 2
Service and Maintenance .................................................................................................................3
Minimum Requirements ........................................................................ 6
Internet Access .....................................................................................................................................6
Smartphone or Device ......................................................................................................................6
OS Version .............................................................................................................................................. 6
Withings Health Mate App Version ............................................................................................6
Wireless Scale Description .................................................................. 7
Overview ..................................................................................................................................................7
Box Contents ......................................................................................................................................... 7
Product Description ...........................................................................................................................8
Scales Screens Description ............................................................................................................8
Setting Up the Wireless Scale............................................................9
Installing the Withings Health Mate App .................................................................................9
Installing your Wireless Scale ......................................................................................................10
Customizing Your Wireless Scale .................................................... 21
Changing the Configuration of Your Wireless Scale .........................................................21
Changing the Settings of Your Wireless Scale...................................................................24
Using Your Wireless Scale ................................................................ 30
Tracking Your Weight ..................................................................................................................... 30
Checking the Weather ................................................................................................................... 35
Linking Your Account to Partner Apps .......................................37
Linking Your Account to MyFitnessPal .................................................................................. 37
Syncing Your Data ................................................................................ 39
Dissociating Your Wireless Scale ...................................................40
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Performing a Factory Reset of Your Wireless Scale ............ 42
Cleaning and Maintenance ............................................................... 43
Cleaning Your Wireless Scale .....................................................................................................43
Changing the Batteries ..................................................................................................................43
Installing the Carpet Feet .............................................................................................................44
Updating Your Wireless Scale ....................................................................................................44
Technology Description ......................................................................47
Weight ................................................................................................................................................... 47
Body Mass Index ............................................................................................................................... 47
Specifications .......................................................................................... 48
Document Release Overview .......................................................... 50
Warranty ...................................................................................................... 51
Regulatory Statements .......................................................................52
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Minimum Requirements
Internet Access
Access to the Internet is required to:
• Download the Withings Health Mate app,
• Set up your Wireless Scale,
• Upgrade the firmware.
For more details, refer to “Specifications” on page48.
We recommend using the app on a device connected to the Internet to enjoy all
features.
Smartphone or Device
An iOS or Android device (with operational Bluetooth and Wi-Fi or 3G/4G) is
required to:
• Set up your Wireless Scale,
• Retrieve data from your Wireless Scale,
• Access specific functions of your Wireless Scale.
Bluetooth Low Energy (BLE) compatibility is recommended to install your
Wireless Scale.
For more details, refer to “Specifications” on page48.
OS Version
To install and run the Withings Health Mate App, you need:
• iOS 8 or above on iOS devices,
• Version 4.3 or above on Android devices.
Withings Health Mate App Version
We recommend that you use the latest available version of the
Withings Health Mate app to have all the latest features available.
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Wireless Scale Description
Overview
The Wireless Scale allows you to easily track your weight and monitor your
progress. Not only does it let you know how much you weigh, it also calculates
your Body Mass Index (BMI) to give you a better idea of where you stand as far
as weight-related risks are concerned.
Of course that’s not all your Wireless Scale does. If you activate the Weather
screen, you also get your daily weather report everytime you weigh in.
Because the Wireless Scale is a connected scale, its true potential is achieved
when you use it along with the Withings Health Mate app. Beside allowing you
to install your scale, the Withings Health Mate app allows you to customize its
display, to set a weight goal, and to check the entire history of your weight data.
Thanks to its in-app activity tracking feature and the numerous partner apps you
can connect it to, the Withings Health Mate app helps you reach your weight goal
faster by helping you track your activity and check your calorie balance.
Box Contents
(1)Wireless Scale
(4)Quick Start Guide
(2)Carpet feet (3)Batteries (inserted)
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Product Description
(1)Display
(4)Units button
(2)Feet
(5)Battery compartment
(3)Pairing button
Scales Screens Description
You can select a number of screens to be displayed on your Wireless Scale:
• Weight: Displays your weight. This screen cannot be disabled.
• BMI: Displays your Body Mass Index
• Weather
• Weight Trend: Displays a graph with your last 8 weight measurements.
• Steps
• NikeFuel3: Displays the amount of NikeFuel you earned the previous day.
You can disable or change the order of these screens as you like after you install
your Wireless Scale. Otherwise, they will appear in the default order.
Refer to “Changing the screen order” on page26 for more information.
1
: Displays the weather for the day.
1, 2
: Displays the number of steps you did the previous day.
1
This screen can only be used if you set up your Wireless Scale in Wi-Fi
2
You either need to own a Withings tracker, or to use the in-app tracking
of the Withings Health Mate app to display your number of steps on this screen.
If you don’t have a Withings tracker, tap the Activity widget at the top of your
Timeline in the Withings Health Mate app and tap Activate now. Your mobile
device will then start tracking your steps.
3
You need to have a Nike+ account to see your number of NikeFuels on this
screen.
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Setting Up the Wireless Scale
Installing the Withings Health Mate App
If the Withings Health Mate app is not already installed on your device, perform
the following steps:
1. Type go.withings.com in your device’s web browser.
2. Tap Download on the App Store. or Get in on Google play.
3. Tap Get (iOS) or Install (Android).
The installation process starts.
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Installing your Wireless Scale
Overview
Installing your Wireless Scale in Wi-Fi gives you access to all the features and
screens available. Installing your Wireless Scale in Bluetooth limits the features
and screens available. For example, you can’t use the Weather screen and the
Steps screen, as they require access to the Internet.
You can change the configuration of your Wireless Scale anytime you want. Refer
to “Changing the Configuration of Your Wireless Scale” on page21 for more
information.
Note that once you’ve installed your Wireless Scale on your account, all the users
of the account can use it. You are also free to install it on various account. There
is, however, a limit of eight users per scale at the moment.
Installing your Wireless Scale without an existing account
1. Pull the tab out of the battery compartment if it’s the first time you install
your Wireless Scale.
2. Open the Withings Health Mate app.
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3. Tap Join Withings.
4. Tap I’m setting up my device.
5. Tap Wireless Scale.
6. Tap Install now.
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7. Press the pairing button at the back of the scale for two seconds and tap
Next.
8. Go to Settings > Bluetooth on your mobile device.
9. Tap the Wireless Scale you want to install.
10. Tap Allow.
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11. Tap Next.
12. Enter your email address, password, and then confirm your password. Tap
Next.
13. Enter your first name, surname (last name) and birthday. Tap Next.
14. Select your gender and enter your current height and weight. Tap Create.
15. To install your scale in Wi-Fi, perform the following steps:
a. Tap Quick setup to use the same Wi-Fi network as your mobile device or
Setup another network to use another one.
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b. Tap Allow.
You will need to update the Wi-Fi configuration if you change the
network name or password. Refer to “Changing the Configuration of Your
Wireless Scale” on page21 for more information.
16. To install your scale in Bluetooth, tap I don’t have a Wi-Fi Network.
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17. Tap Close.
The Withings Health Mate now prompts you to select your target weight. Tap
Cancel if you don’t want to set a weight goal. You can set one later on if you
change your mind. Refer to “Changing Your Weight Goal” on page31 for more
information.
Installing your Wireless Scale with an existing account
1. Pull the tab out of the battery compartment if it’s the first time you install
your Wireless Scale.
2. Open the Withings Health Mate app.
3. Go to My devices.
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4. Tap +.
5. Tap Wireless Scale.
6. Tap Install now..
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