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For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support
telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:
http://www.avaya.com/support
s
site, the documentation(s) and product(s) provided by
Revision history
May 2011
Stan dard 06.03. This docum ent is up-issued to reflect chang es in
global power supply information.
March 2011
Stan dard 06.02. This docum ent is up-issued to reflect chang es in
the procedures for cancelling Call Forward.
October 2010
Standard 06.01. This document is up-issued to support Unistim
5.0 and Avaya Communication Server 1000 Release 7.5.
June 2010
Stan dard 05.02. This docum ent is up-issued to reflect chang es in
technical content for Call Log Options, and to add Record on
Demand content.
Revision history
June 2010
Standard 05.01. This document is up-issued to support
Communication Server 1000 Release 7.0 for UNIStim 4.0.
January 2010
Standard 04.02. This document is up-issued to support
Communication Server 1000 Release 6.0 for UNIStim 4.0.
October 2009
Standard 04.01. Because of the similarity between
Communication Server 1000 Release 6.0 for UNIStim 4.0
features and Release 5.5 features, UNISt im 4.0 Release 6.0
documentation is also used for Release 5.
3
Revision history
June 2009
Standard 03.02. This document is up-issued to support
Communications Server 1000 Release 6.0.
May 2009
Standard 03.01. This document is up-issued to support
Communications Server 1000 Release 6.0.
January 2009
Standard 02.05. This document is up-issued to support
Communications Server 1000 Release 5.5 for UNIStim 3.0. This
document reflects changes in section Enabling USB Headset.
December 2008
Standard 02.04. This document is up-issued to support
Communications Server 1000 Release 5.5 for UNIStim 3.0. This
document reflects changes in sections Setting up a conference
call and Charging a call or charging a forced call.
April 2008
Standard 02.03. This document is up-issued to support
Communications Server 1000 Release 5.5 for UNIStim 3.0.
May 2007
Standard 01.01. This document is up-issued to support
CS 1000 Release 5.0. This document reflects the ne w document
number.
November 2006
Stan dard 5.00. This do cument is up- issued to reflect a n update to
Regulatory information.
4
June 2006
Standard 4.00. This document is issued to support
Communication Server 1000 Release 4.5 software. Added
support for new security features.
February 2006
Standard 3.00. This document is issued to support
Communication Server 1000 Release 4.5 software.
January 2006
Standard 2.00. This document is issued to support
Communication Server 1000 Release 4.5 software.
November 2005
Standard 1.00. This document is issued to support
Communication Server 1000 Release 4.5 software.
Visit the Avaya Web site to access the complete range of services and
support that Avaya provides. Go to www.avaya.com or go to one of the
pages listed in the following sections.
Navigation
•“Getting technical documentation” on page 15
•“Getting product training” on page 15
•“Getting help from a distributor or reseller” on page 15
•“Getting Help from the Avaya Web site” on page 1 5
Getting technical documentation
To download and print selected technical publications and release notes
directly from the Internet, go to www.avaya.com/support.
Getting product training
Ongoing product training is available. For more information or to register,
you can access the Web site at www.avaya.com/support. From this Web
site, you can locate the Training contacts link on the left-hand navigation
pane.
Getting help from a distributor or reseller
If you purchased a service contract for your Avaya product from a
distributor or authorized reseller, contact the technical support staff for
that distributor or reseller for assistance.
Getting Help from the Avaya Web site
The easiest and most effective way to get technical support for Avaya
products is from the Avaya Technical Support Web site at
www.avaya.com/support.
15
Customer Service
16
About the Avaya 1140E IP Deskphone
About the
Avaya 1140E IP Deskphone
Your Avaya 1140E IP Deskphone brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) thro ug h an Ethe r ne t
connection.
In this guide, self-labeled line/programmable feature key labels appear
beside the keys, and context-sensitive soft key labels appear directly
above the keys. Figure 1 shows self-labeled line/programmable feature
keys and context-sensitive soft keys.
Figure 1: Self-labeled line/programmable feature keys and
context-sensitive soft keys
Basic features
Your Avaya 1140E IP Deskphone supports the following features:
•six self-labeled line/programmable feature keys with labels and
indicators
•four context-sensitive soft keys
17
About the Avaya 1140E IP Deskphone
For information about context-sensitive soft keys, see Avaya Features
and Services Fundamentals (NN43001-106).
Note: Some Avaya 1140E IP Deskphone phones are not configured
to support soft key functionality. Consult your system administrator.
•graphical, high-resolution LCD display, backlit, with adjustable
contrast
•high-quality speaker phone
•volume control keys for adjusting ringer, speaker, handset, and
headset volume
•built-in gigabit Ethernet switch for shared PC access
•headset jack with an On/Off key
•USB port to support a keyboard, mouse, wireless headset, or an
audio device. The USB audio devices include the Avaya Enhanced
USB Headset Adapter, the Avaya Mobile USB Headset Adapter, the
Algo 4900 USB Analog Terminal Adapter (ATA), and wireless
headsets from GN Netcom and Plantronics. Powered downstream
18
About the Avaya 1140E IP Deskphone
1.1-compliant USB hubs are supported, including USB 2.0 hubs, if
they offer USB 1.1 backwards compliancy.
•automatic network configuration
•Graphical XAS
•hearing aid compatibility
•wireless headset support using a Bluetooth® 1.2
wireless technology compliant Audio Gateway
(Headset Profile, Bluetooth Power Class 2).
•Accessory Expansion Module port to connect the Avaya 1100 Series
Expansion Module
For information about using the Expansion Module, see the Avaya 1100 Series Expansion Module User Guide (NN43130-101).
•supports wideband audio when the deskphone is equipped with a
wideband-capable handset. You must supply your own widebandcapable handset.
•supports wideband audio when the deskphone is equipped with a
wide-band capable headset. You must supply your own widebandcapable headset.
•supports wideband audio using the internal speakerphone
•supports the ability to deliver text messages to the display and audio
messages to the speaker (see “Using Hospitality features” on
page 192)
•supports the WML Browser (see “WML Browser support” on pag e 30)
19
About the Avaya 1140E IP Deskphone
Telephone controls
Figure 2 shows the Avaya 1140E IP Deskphone.
Figure 2: Avaya 1140E IP Deskphone
This section describes the controls on your Avaya 1140E IP Deskphone.
In some geographic regions, the Avaya 1140E IP Deskphone is offered
with key caps that have English text labels. In this document, text in
parentheses indicates the labels that appear on the key caps, for
example, (Services).
Context-sensitive soft keys are located
below the display area. The LCD label above
each key changes based on the active
feature.
20
About the Avaya 1140E IP Deskphone
Z
(Volume +)
(Volume -)
When a triangle appears before a soft key
label, the feature is active.
Press the More key to access the next layer
of context-sensitive soft keys (self-labeled).
The keys on either side of the LCD display
area are self-labeled line/programmable
feature keys, with labels on the LCD. These
keys also function as line (DN) keys.
A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.
A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
21
About the Avaya 1140E IP Deskphone
(Mute)
(Handsfree)
Your Mute key functionality is enabled or
disabled by your system administrator.
Contact your system administrator to
determine if your Mute key is enabled.
If your Mute key is enabled, press the Mute
key to listen to the receiving party without
transmitting. Press the Mute key again to
return to two-way conversation.
Note: If your Mute key is not enabled,
pressing the Mute key places the call on
hold. Press the Mute key again to
restore the active call or press the line
key to restore the active call. You cannot
retrieve this call from hold by pressing
the Hold key
The Mute key a pplies to handsfree, handset,
and headset microphones.
The Mute LED indicator, located on the Mute
key, flashes to indicate that the microphone
is muted.
22
Press the Handsfree key to activate
handsfree.
The Handsfree LED indicator, located on the
Handsfree key, lights to indicate when
handsfree is active.
About the Avaya 1140E IP Deskphone
(Hold)
(Expand)
(Headset)
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
Use Up and Down to scroll up and down in
lists, and the Left and Right keys to position
the cursor. In some dialog boxes that app ear
on your phone, you can also use the Left
and Right keys to select editable fields;
press the Right key to select the field below
the current selection, or the Left key to
select the one above.
Use the Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
In most menus, you can use the Enter key
instead of the Select soft key.
Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.
Use the Expand key to access external
server applications
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
The Headset LED indicator, located on the
Headset key, lights to indicate that the
headset is in use.
23
About the Avaya 1140E IP Deskphone
(Headset)
(Headset)
(Goodbye)
(Copy)
(Quit)
Press the Headset key twice to open the
Bluetooth Setup menu.
If Bluetooth wireless technology is not
enabled on your phone, this menu is not
available.
Use the Goodbye key to terminate an active
call.
When a message is waiting, the red Visual
Alerter/Message Waiting indicator lights.
Also, when the ringer sounds, this indicator
flashes.
Note: You may also hear an audio
Message Waiting Indicator (stutter or
beeping dial tone) when you go off-hook.
24
When your Avaya 1140E IP Deskphone
firmware is being updated, the blue Feature
Status Lamp indicator flashes.
To find out if additional features are
supported for this lamp, contact your
administrator.
Press the Copy Key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.
Press the Quit/Stop key to exit an active
menu or dialog. Pressing the Quit/Stop key
does not affect the status of active calls.
About the Avaya 1140E IP Deskphone
(Shift/Outbox)
(Msg/Inbox)
(Directory)
Press the Shift/Outbox key to toggle
between two feature key pages and to
access an additional six lines/features.
This function is not available on all phones;
consult your system administrator.
Press theMessage/Inbox key to access
your voice mailbox.
This function is not available on all phones;
consult your system administrator.
Press the Directory key to access directory
services.
25
About the Avaya 1140E IP Deskphone
(Services)
Press the Services key and use the
navigation keys to access the following
items:
•Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local Dialpad Tone
— Set Info
— Diagnostics
— Call Log Options
— Ring type
— Call Timer
— On hook default path
— Change Feature Key Label
— Name Display Format
— Live Dialpad
26
— Caller ID display order
— Normal mode indication
(continued)
(Services)
(Services)
(Services)
About the Avaya 1140E IP Deskphone
•Password Admin:
— Station Control Password
The Password Admin menu is not
available on all
Avaya 1140E IP Deskphone phones.
Consult your system administrator.
•Display Network Diagnostics Utilities
Only your system administrator
or service provider can use Display
Network Diagnostics Utilities to perform
Internet diagnostics.
•Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
•Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Press the Services key to exit from any
menu or menu item.
Press the Services key twice to access the
Local Tools menu, and use the navigation
keys to access the following items:
•1. Preferences
•2. Local Diagnostics
•3. Network Configuration
•4. Lock Menu
If you attempt to access the Local Tools
menu and a dialog box appears
prompting you for a password, contact
your system administrator. Your system
administrator can establish a password
for the Local Tools menu.
27
About the Avaya 1140E IP Deskphone
Telephone display
Your Avaya 1140E IP Deskphone has three display areas:
•The upper display area provides labels for the six self-labeled line/
programmable feature key labels.
•The middle display area contains single-line information for items
such as caller number, caller name, Call Timer, feature prompt
strings, user-entered digits, date and time information, and IP
Deskphone information.
•The lower display area provides labels for the four context-sensitive
soft keys.
Figure 3 shows an idle LCD screen.
Figure 3: Avaya 1140E IP Deskphone LCD screen
License Notification
Notify your system administrator if your phone displays a message in a
pop-up window about the licensing feature or evaluation period. License
notification provides details to help diagnose why the features are
disabled on the phone. You can press the Stop key or lift the handset to
close the window. The window redisplays every 24 hours at 1:00 AM
(default). The time and time frame can be configured when you provision
28
About the Avaya 1140E IP Deskphone
the phone. For information about provisioning the IP Deskphones, see
Avaya Communication Server 1000 IP Deskphones Fundamentals
(NN43001-368).
Call features and Flexible Feature Codes
Some features are not available on all IP Deskphones. Call features and
Flexible Feature Codes (FFC) must be assigned to your IP Deskphone
and supported by system software. Contact your system administrator to
configure these features and codes on your IP Deskphone.
Audio and text message broadcast
The Avaya 1140 IP Deskphone can display special messages in the
display area of your telephone, and can play special audio messages
through the speaker. Your administrator broadcasts these messages,
which can be used to inform you of events like company news, meeting
reminders, and weather bulletins. The message can be preceded by an
audio alert (a series of beeps).
The Avaya 1140 IP Deskphone supports the following special messages:
•text: a single line of text displays. If the message is too long for the
display , the message is truncated, you see an ellip sis and you cannot
see the rest of the message.
•display: content in the form of a WML web page is displayed on a
WML browser on the IP deskphone
•audio: an audio message streams to the telephone
When an audio message starts, the Interrupt Screen displays. While the
audio message plays, you can switch to your handset or headset to liste n
to the message. Depending on the priority of the message, the message
can barge-in during an active telephone cal l, during an incoming call alert,
or when another message is playing.
You can also cancel the audio using the following methods:
•if listening on the speaker, pressing the Handsfree key
29
About the Avaya 1140E IP Deskphone
•if listening on the handset, placing the handset on hook
•if listening on the headset, pressing the Headset key
•by pressing the Cancel soft key
•by pressing any Line or Feature key
WML Browser support
The Avaya 1140 IP Deskphone includes a WML Browser. This browser
supports the display of WML pages containing text and images from your
administrator. You can also use it in the same way as you would use a
browser on a smartphone.
One or more tones may precede content displayed in the WML Browser.
There are two modes of content display: normal and barge. Normal
display of content occurs if you are not actively using th e ph on e ; barg e
display of content occurs at any time.
You configure your IP Deskphone to support the WML Browser, including
configuring a WML home page. For more information, see “3. Network
Configuration menu” on page 114. Your administrator may have already
configured the browser for you.
When you access a WML page (called a deck) using the browser, the
pages (called a set of cards) download to your IP Deskphone. The
browser handles navigation between the cards in the downloaded deck.
After a card loads, it can cause a timer to be activated. When this timer
expires, the action defined on the card occurs.
When a card is active, but you have not done anything on the card for a
configurable amount of time, an inactivity page can display, if configured.
If you have a keyboard and mouse attached to your IP Deskphone, you
can use the mouse and keyboard on the WML page . Use the mous e to
navigate on the page, and to select or activate items. Use the keyboard to
navigate and input text.
30
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