Wistron IPNTYS05N User Manual

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Avaya 1140E IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 06.03 Part Code: NN43113-106

Date: May 2011

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Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. A vaya reser ves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY A VAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTW ARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLI C A B LE AVAYA AFFILI AT E ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in thi Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party . Avaya is a registered

trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

site, the documentation(s) and product(s) provided by

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Revision history

May 2011

Stan dard 06.03. This docum ent is up-issued to reflect chang es in global power supply information.

March 2011

Stan dard 06.02. This docum ent is up-issued to reflect chang es in the procedures for cancelling Call Forward.

October 2010

Standard 06.01. This document is up-issued to support Unistim

5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Stan dard 05.02. This docum ent is up-issued to reflect chang es in technical content for Call Log Options, and to add Record on Demand content.

Revision history

June 2010

Standard 05.01. This document is up-issued to support Communication Server 1000 Release 7.0 for UNIStim 4.0.

January 2010

Standard 04.02. This document is up-issued to support Communication Server 1000 Release 6.0 for UNIStim 4.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNISt im 4.0 Release 6.0 documentation is also used for Release 5.

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Revision history

June 2009

Standard 03.02. This document is up-issued to support Communications Server 1000 Release 6.0.

May 2009

Standard 03.01. This document is up-issued to support Communications Server 1000 Release 6.0.

January 2009

Standard 02.05. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in section Enabling USB Headset.

December 2008

Standard 02.04. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in sections Setting up a conference call and Charging a call or charging a forced call.

April 2008

Standard 02.03. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0.

May 2007

Standard 01.01. This document is up-issued to support CS 1000 Release 5.0. This document reflects the ne w document number.

November 2006

Stan dard 5.00. This do cument is up- issued to reflect a n update to Regulatory information.

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June 2006

Standard 4.00. This document is issued to support Communication Server 1000 Release 4.5 software. Added support for new security features.

February 2006

Standard 3.00. This document is issued to support Communication Server 1000 Release 4.5 software.

January 2006

Standard 2.00. This document is issued to support Communication Server 1000 Release 4.5 software.

November 2005

Standard 1.00. This document is issued to support Communication Server 1000 Release 4.5 software.

Revision history

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Revision history

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Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting technical documentation . . . . . . . . . . . . . . . . . . . 15

Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting help from a distributor or reseller . . . . . . . . . . . . . 15

Getting Help from the Avaya Web site . . . . . . . . . . . . . . . 15

About the Avaya 1140E IP Deskphone . . . . . . . . . . . . . . . . 17

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 29

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 29

Contents

WML Browser support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Managing your Station Control Password (SCPW) . . . . . 34

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Entering text using the IP Deskphone dial pad . . . . . . . . . . . . 37

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 38

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 40

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connecting the components of the phone . . . . . . . . . . . . . . . 41

Replacing your narrowband handset with a wideband handset . . 46

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Contents

Replacing your narrowband headset with a wideband headset . . 46

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 49

QoS configuration recommendations . . . . . . . . . . . . . . . . 51

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 52

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 67

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 68

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 70

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 72

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 73

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 73

Viewing IP Deskphone information . . . . . . . . . . . . . . . . . 74

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 76

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 82

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 82

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 83

Configuring the name display format . . . . . . . . . . . . . . . . 85

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 86

Configuring Caller ID display order . . . . . . . . . . . . . . . . . 87

Configuring Normal mode indication . . . . . . . . . . . . . . . . 87

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 89

1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 91

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

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Contents

Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . 100

2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . 112

1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 112

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 113

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 113

7. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 113

8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 114

10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . 114

3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . 114

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . 121

Making a call using the Corporate Directory . . . . . . . . . 121

Making a call using the Personal Directory . . . . . . . . . . 122

Making a call using the Callers List . . . . . . . . . . . . . . . . 123

Making a call using the Redial List . . . . . . . . . . . . . . . . . 124

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

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Contents

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 135

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 139

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 141

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 145

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 147

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 148

Securing your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . 150

Talking with more than one person . . . . . . . . . . . . . . . . . 152

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 152

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 154

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

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Contents

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 158

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using Call Page Connect to make an announcement . . . . . 161

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 162

Charging a call or charging a forced call . . . . . . . . . . . . . . . 163

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 167

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 173

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 173

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 181

Using Virtual Office on your Remote IP Deskphone . . . 182

Using Virtual Office on your Office IP Deskphone . . . . . 185

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 186

Emergency calls on your Remote IP Deskphone . . . . . . 186

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 186

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 187

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 189

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 190

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Contents

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 190

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 191

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 192

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 192

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 194

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Accessing External Server Applications . . . . . . . . . . . . . 199

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 199

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 202

Quick Reference Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Services and Telephone Options menus . . . . . . . . . . . . . . . 205

Regulatory and safety information . . . . . . . . . . . . . . . . . . 207

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 213

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

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Contents

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

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Contents

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Customer Service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

• “Getting technical documentation” on page 15

• “Getting product training” on page 15

• “Getting help from a distributor or reseller” on page 15

• “Getting Help from the Avaya Web site” on page 1 5

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting Help from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support.

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Customer Service

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About the Avaya 1140E IP Deskphone

Your Avaya 1140E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe r ne t connection.

In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows self-labeled line/programmable feature keys and context-sensitive soft keys.

Figure 1: Self-labeled line/programmable feature keys and context-sensitive soft keys

Basic features

Your Avaya 1140E IP Deskphone supports the following features:

• six self-labeled line/programmable feature keys with labels and indicators

• four context-sensitive soft keys

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About the Avaya 1140E IP Deskphone

For information about context-sensitive soft keys, see Avaya Features and Services Fundamentals (NN43001-106).

Note: Some Avaya 1140E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator.

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit

— Directory — Message/Inbox — Shift/Outbox — Services —Copy

• six call-processing fixed keys: —Mute

— Handsfree — Goodbye — Expand — Headset —Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard, mouse, wireless headset, or an audio device. The USB audio devices include the Avaya Enhanced USB Headset Adapter, the Avaya Mobile USB Headset Adapter, the Algo 4900 USB Analog Terminal Adapter (ATA), and wireless headsets from GN Netcom and Plantronics. Powered downstream

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About the Avaya 1140E IP Deskphone

1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

• Graphical XAS

• hearing aid compatibility

• wireless headset support using a Bluetooth® 1.2 wireless technology compliant Audio Gateway (Headset Profile, Bluetooth Power Class 2).

• Accessory Expansion Module port to connect the Avaya 1100 Series Expansion Module

For information about using the Expansion Module, see the Avaya 1100 Series Expansion Module User Guide (NN43130-101).

• supports wideband audio when the deskphone is equipped with a wideband-capable handset. You must supply your own widebandcapable handset.

• supports wideband audio when the deskphone is equipped with a wide-band capable headset. You must supply your own widebandcapable headset.

• supports wideband audio using the internal speakerphone

• supports the ability to deliver text messages to the display and audio messages to the speaker (see “Using Hospitality features” on

page 192)

• supports the WML Browser (see “WML Browser support” on pag e 30)

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About the Avaya 1140E IP Deskphone



Telephone controls

Figure 2 shows the Avaya 1140E IP Deskphone.

Figure 2: Avaya 1140E IP Deskphone

This section describes the controls on your Avaya 1140E IP Deskphone. In some geographic regions, the Avaya 1140E IP Deskphone is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

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About the Avaya 1140E IP Deskphone





 Z

(Volume +)

(Volume -)

When a triangle appears before a soft key label, the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display area are self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

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About the Avaya 1140E IP Deskphone

(Mute)

(Handsfree)

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation.

Note: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key

The Mute key a pplies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Press the Handsfree key to activate handsfree.

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

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About the Avaya 1140E IP Deskphone

(Hold)

(Expand)

(Headset)

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor. In some dialog boxes that app ear on your phone, you can also use the Left and Right keys to select editable fields; press the Right key to select the field below the current selection, or the Left key to select the one above.

Use the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand key to access external server applications

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

The Headset LED indicator, located on the

Headset key, lights to indicate that the

headset is in use.

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About the Avaya 1140E IP Deskphone

(Headset)

(Goodbye)

(Copy)

(Quit)

Press the Headset key twice to open the Bluetooth Setup menu.

If Bluetooth wireless technology is not enabled on your phone, this menu is not available.

Use the Goodbye key to terminate an active call.

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator flashes.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

When your Avaya 1140E IP Deskphone firmware is being updated, the blue Feature

Status Lamp indicator flashes.

To find out if additional features are supported for this lamp, contact your administrator.

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

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About the Avaya 1140E IP Deskphone

(Shift/Outbox)

(Msg/Inbox)

(Directory)

Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features.

This function is not available on all phones; consult your system administrator.

Press the Message/Inbox key to access your voice mailbox.

This function is not available on all phones; consult your system administrator.

Press the Directory key to access directory services.

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About the Avaya 1140E IP Deskphone

(Services)

Press the Services key and use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment

— Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format — Live Dialpad

— Caller ID display order — Normal mode indication

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(continued)

(Services)

About the Avaya 1140E IP Deskphone

• Password Admin: — Station Control Password The Password Admin menu is not

available on all Avaya 1140E IP Deskphone phones. Consult your system administrator.

• Display Network Diagnostics Utilities Only your system administrator

or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu If you attempt to access the Local Tools

menu and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.

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About the Avaya 1140E IP Deskphone

Telephone display

Your Avaya 1140E IP Deskphone has three display areas:

• The upper display area provides labels for the six self-labeled line/ programmable feature key labels.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Deskphone information.

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: Avaya 1140E IP Deskphone LCD screen

License Notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision

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About the Avaya 1140E IP Deskphone

the phone. For information about provisioning the IP Deskphones, see Avaya Communication Server 1000 IP Deskphones Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all IP Deskphones. Call features and Flexible Feature Codes (FFC) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone.

Audio and text message broadcast

The Avaya 1140 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news, meeting reminders, and weather bulletins. The message can be preceded by an audio alert (a series of beeps).

The Avaya 1140 IP Deskphone supports the following special messages:

• text: a single line of text displays. If the message is too long for the display , the message is truncated, you see an ellip sis and you cannot see the rest of the message.

• display: content in the form of a WML web page is displayed on a WML browser on the IP deskphone

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to liste n to the message. Depending on the priority of the message, the message can barge-in during an active telephone cal l, during an incoming call alert, or when another message is playing.

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

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About the Avaya 1140E IP Deskphone

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

• by pressing the Cancel soft key

• by pressing any Line or Feature key

WML Browser support

The Avaya 1140 IP Deskphone includes a WML Browser. This browser supports the display of WML pages containing text and images from your administrator. You can also use it in the same way as you would use a browser on a smartphone.

One or more tones may precede content displayed in the WML Browser. There are two modes of content display: normal and barge. Normal

display of content occurs if you are not actively using th e ph on e ; barg e display of content occurs at any time.

You configure your IP Deskphone to support the WML Browser, including configuring a WML home page. For more information, see “3. Network

Configuration menu” on page 114. Your administrator may have already

configured the browser for you. When you access a WML page (called a deck) using the browser, the

pages (called a set of cards) download to your IP Deskphone. The browser handles navigation between the cards in the downloaded deck. After a card loads, it can cause a timer to be activated. When this timer expires, the action defined on the card occurs.

When a card is active, but you have not done anything on the card for a configurable amount of time, an inactivity page can display, if configured.

If you have a keyboard and mouse attached to your IP Deskphone, you can use the mouse and keyboard on the WML page . Use the mous e to navigate on the page, and to select or activate items. Use the keyboard to navigate and input text.

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About the Avaya 1140E IP Deskphone

The WML Browser supports basic HTTP authentication. If you connect to a WML page that requires authentication, the browser leads you through the authentication steps.

When you are browsing, the following soft keys on your IP Deskphone can appear:

• Home: Pressing this soft key causes the page defined in the WML Home field to display.

• Refresh: Pressing this soft key causes the current page to reload, including a complete refresh of the deck.

• Cancel: Pressing this soft key causes the active WML page request to be cancelled.

The displayed WML page can have its own soft keys. These additional soft keys can span multiple levels, so you use the More soft key to display the next level of soft keys.

The following table describes some of the typical conditions and the soft keys displayed.

Table 1: WML softkey display

Condition

Page loading, WML Home not configured

Page loading, WML Home configured

Page loaded, WML Home not configured

Soft key 1Soft key 2Soft key 3Soft key

Cancel (blank) (blank) (blank)

Home Cancel (blank) (blank)

Refresh (blank) (blank) (blank)

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About the Avaya 1140E IP Deskphone

Table 1: WML softkey display

Condition

Page Loaded, WML Home configured, no page-defined soft keys

Page Loaded, WML Home configured, one page-defined soft key

Page Loaded, WML Home configured, two page-defined soft keys

Page Loaded, WML Home configured, three page-defined soft keys

Soft key 1Soft key 2Soft key 3Soft key

Home Refresh (blank) (blank)

<page-

Home Refresh (blank) defined soft key 1>

<page-

defined

soft key

<page-

defined

soft key

Home Refresh

<page-

More defined soft key 3>

Home Refresh (blank) More

Page Loaded, WML Home configured, four page-defined soft keys

Home Refresh More

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About the Avaya 1140E IP Deskphone

Table 1: WML softkey display

Condition

Page Loaded, WML Home configured, five page-defined soft keys

Soft key 1Soft key 2Soft key 3Soft key

<page-

More defined soft key 3>

Home More

Refresh (blank) (blank) More

Some web pages enable you to use Click to Dial from the browser. When a handset icon displays, the number shown besid e the icon is the ph one number that will be dialed when the icon is selected. Highlight the icon and select it to place a call; the web browser screen does not display during the call.

Use the up and down arrow keys to highlight items on a page. The browser tracks a history of the pages displayed. When the history

has items to display, you can see left and right arrows in the bottom right corner of the display; these arrows indicate the directions available for moving over the display.

Activate an item using the Enter key or the Feature keys lo cated on either side of the display.

Note: The Access key feature allows you to selec t item s usin g dialpad keys (such as pressing 1 for room service.) This function must be configured.

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About the Avaya 1140E IP Deskphone

(Services)

Security features

The following security features are available on your Avaya 1140E IP Deskphone:

• Using encrypted calling

• Managing your Station Control Password (SCPW)

Using encrypted calling

Your Avaya 1140E IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) appears on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Deskphone

• password-protected IP Deskphone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform at ion .

To change your SCPW:

1. Press the Services key.

2. Press the Up/Down keys to scroll and highlight Password Admin.

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About the Avaya 1140E IP Deskphone



(Directory)

3. Press the Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press the Enter key.

7. Use the dialpad to enter the new password.

8. Press the Select soft key to accept the new password.

If you are locked out of your Avaya 1140E IP Deskphone, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

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About the Avaya 1140E IP Deskphone



 



2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys:

— Yes to accept the selection — No to return to the Directory menu

7. Press the Done soft key.

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Entering and editing text

You can enter and edit text on your Avaya 1140E IP Deskphone using the following methods:

• “Entering text using the IP Deskphone dial pad” on page 37

• “Entering text using the USB keyboard” on page 38

• “Editing text using the soft keys” on page 38

The use of any of these methods for text entry or editing depends on the application. Table 2 shows the applications and input devices that you can use for text entry.

Table 2: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the IP Deskphone dial pad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List. Use the dialpad in conjunction with the soft keys.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three times. No letters are associated with the number 1 or the 0 keys.

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Entering and editing text

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0 to 9), as well as * and #. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the IP Deskphone. Table 3 shows the function keys and their associated action during IP Deskphone calls.

Table 3: USB keyboard function keys during IP Deskphone calls

Function key Action

f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit

Editing text using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. Use the soft keys in conjunction with the dialpad.

Page 39

Entering and editing text

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More soft key to access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and perform the following:

a. Press the Up navigation key to access the symbols. b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

When you are editing text using the soft keys, various commands are available on the soft keys to help you, as described in Table 4.

Table 4: Editing soft key description

Soft key Description

Cancel Cancel an action. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected). Clear Clear the input field. Case Switch the next character to either uppercase or

lowercase. Delete Backspace one character. Done/Select/Enter Varies, depending on the state of your phone. More Access additional soft keys.

Page 40

Connecting the components

Figure 4 shows connections on the Avaya 1140E IP Deskphone.

Figure 4: Avaya 1140E IP Deskphone connections

WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Avaya 1100 Series Expansion Module connector to this port can cause damage to the IP Deskphone.

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Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug your Avaya 1140E IP Deskphone into a regular phone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your IP Deskphone into a 10/ 100BaseT Ethernet jack.

CAUTION

Your Avaya 1 140E IP Deskphone is designed for use in an indoor environment only.

Connecting the components of the phone

WARNING

Your Avaya 1140E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located just under the Handsfree key as indicated in Figure 5 on page 42, to release the base and pull it away from the phone.

Page 42

Connecting the components

Figure 5: Release the Avaya 1140E IP Deskphone from the stand

Use the following steps to connect the components of your phone.

1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 43, and remove the stand cover. The cable routing tracks are now accessible.

Page 43

Figure 6: Remove the stand cover

Connecting the components

2. Connect the global power supply (optional). Connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.

WARNING

Use only the approved Avaya Global Power Supply with your 1140E IP Deskphone.

Note 1: Your 1140E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6). To use PoE, where power is delivered over

Page 44

Connecting the components

the CAT5 cable, your connected LAN must support PoE. If you use PoE, you do not require an AC adapter.

Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet.

3. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the sym bol bend in the cable, and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, in the Handset cord exit in the stand base, as shown in Figure 7

on page 45.

4. Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack on the back of the phone marked with the symbol ), and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel marked with the symbol ).

5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connector marked with the symbol %, and thread the network cable through the ch annel marked with the symbol %.

+. Form a small

6. If you are connecting your PC through the ph on e , you requir e a second CAT5e cable. Only one cable is included with the Avaya 1140E IP Deskphone package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbol ( and thread it through the channel marked with the symbol (. Connect the other end to the LAN connector on the back of your PC.

7. Install additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection. If you are using a global power supply, plug the global power supply into an AC outlet.

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Connecting the components

Figure 7: Cable routing tracks and mounting holes

8. Wall-mount your phone (optional). Your Avaya 1140E IP Deskphone can be mounted either by: (Method A) using the mo u nt ing holes on the bottom of the phone stand, or (Me th od B) using a tr ad itio nal-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Method A: Press the wall-mount lever, and pull the phon e away from the stand, as shown in Figure 5 on page 42. Using the stand cover (the part you removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then install the phone stand mounting holes over the screw heads. You may need to remove the phone from the wall to adjust the lower screws. When the lower screws are snug, install the phone on the

Page 46

Connecting the components

mounting screws, and then tighten the top screws. See Figure 7 on

page 45.

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page

45 (Method B).

9. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.

10. Put the phone in the wall-mount position (optional). If you wallmounted your phone, put it in the wall-mount position by holding the Tilt Lever and pressing the phone towards the base until the phon e is parallel with the base. Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click. Ensure the phone is securely locked in position.

Replacing your narrowband handset with a wideband handset

In order to take advantage of wideband audio, you must replace the handset supplied with the deskphone with a wideband handset.

1. Obtain a wideband handset.

2. Unplug the handset supplied with the deskphone, leaving the handset cord attached to the phone.

3. Connect the handset cord to the wideband handset.

Replacing your narrowband headset with a wideband headset

In order to take advantage of wideband audio, you must replace the handset supplied with the deskphone with a wideband handset.

1. Obtain a wideband headset.

2. Unplug the handset supplied with the deskphone, leaving the headset cord attached to the phone.

3. Connect the headset cord to the wideband headset.

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Connecting the components

Page 48

Virtual Private Network

A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization.

The IP Deskphone VPN feature allows you to connect to your organization’s private network from a public or remote network. For example, you can use your home public Internet connection to connect to your organization’s private network.

This chapter describes the procedure to upg rad e th e software of your I P Deskphone (if required) and configure the VPN on your IP Deskphone. An installation wizard helps you perform the necessary steps.

Note: The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.

Your system administrator provides you with all the necessary files you require to configure your IP Deskphone for VPN, and helps you to reso lve any errors that occur during configuration.

Before you begin

Before you upgrade the IP Deskphone software and configure VPN on your IP Deskphone, complete the following checklist.

• Ensure that your PC is using one of the following operating systems: — Windows XP — Windows Vista — Macintosh OS

• Ensure that you received a copy of the provisioning files from your network administrator. The following files should be included:

— Avaya Phone VPN Configuration Wizard.jar — provisioning files (for example: system.prv)

Page 49

Virtual Private Network

— .bin files (for example: 0625C7C.bin)

• Java Virtual Machine (JVM) version 1.5 or later must be installed on your PC. Check Start, Settings, Control Panel, Java to see if JVM is installed on your machine and the version of it. If it is not installed, contact your system administration to help you to install it. To download the latest JVM, go to www.java.com.

• Ensure that your PC has a firewall that allows incoming communication to the following ports:

— UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 49000

Note: The Avaya Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard.jar. The log.txt file is located in the same directory as Avaya Phone VPN Configuration Wizard.jar.

Connecting your IP Deskphone

Before you connect your IP Deskphone to your PC, ensure that components of your phone are connected prope rly. For more information about connecting your IP Deskphone, see “Connecting the components”

on page 40.

Connect your IP Deskphone using one of the following methods:

• connect to your modem. See Figure 8 on page 50.

• connect to your router. See Figure 9 on page 50.

• connect to your wireless access point and modem. See Figure 10 on

page 51.

Page 50

Virtual Private Network

Figure 8: IP Deskphone connected to the modem

Figure 9: IP Deskphone connected to the router

Page 51

Virtual Private Network

Figure 10: IP Deskphone connected to the wireless access point and modem

Note: If your home network is not configured as described in the above figures, contact your system administrator for assistance.

Note: You cannot connect multiple PCs directly to the PC port on the IP Deskphone.

Note: The Avaya Phone VPN Configuration Wizard requires direct communication with the IP Deskphone on the network. Ensure that your network allows devices to communicate with each other on the local network. Some network equipment allows you to isolate devices from each other. If you are unsure, it is recommended that you temporarily connect your PC to the IP Deskphone to run the initial Avaya Phone VPN Configuration Wizard. See Figure 8 on page 50.

QoS configuration recommendations

Avaya recommends that you connect the PC to the IP Deskphones PC Ethernet Port as the IP Deskphone provides Quality of Service (QoS) on outbound traffic automatically.

If other PCs share the internet connection then Avaya recommends that you configure QoS for outbound traffic and prioritize the IP Deskphone traffic. Typical QoS methods that are available are port based priority, MAC Address based Priority, and IP Address based Priority. To configure QoS, see your router documentation.

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Installing and configuring VPN

Use the following procedure to install and configure VPN on your IP Deskphone.

Note: Depending on the version of software installed on your IP Deskphone you may need to upgrade the software on the IP Deskphone prior to configuring the VPN feature.

To install and configure VPN

1. Follow the instructions provided by your system administrator to obtain the required files.

2. Power-down the IP Deskphone.

3. Run the Avaya Phone VPN Configuration Wizard.jar file. The Welcome & language select ion window of the Wizard ap pears,

as shown in Figure 11.

Figure 11: Welcome & language selection window

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4. Select your language preference. The following languages are supported:

• Arabic

• Chinese - simplified

• Chinese - traditional

• Czech

•Danish

•Dutch

• English

•Finnish

•French

•German

•Greek

•Hebrew

• Hungarian

Virtual Private Network

• Italian

• Japanese - Katakana

• Japanese - Kanji

• Korean

•Latvian

• Norwegian

•Polish

• Portuguese

• Russian

• Spanish

•Swedish

• Turkish

5. Click Next.

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The Equipment Setup and VPN window appears, as shown in

Figure 12.

Figure 12: Equipment Setup and VPN window

6. Verify that the modem, IP Deskphone, and PC are connected properly.

7. Disconnect any VPN connection currently running on your PC. See

Figure 4 on page 40 to confirm that your LAN Ethernet Port and PC

Ethernet Port on the IP Deskphone are connecte d cor rec t ly. Note: Connect the IP Deskphone LAN Ethernet port, marked with th e

% symbol on the back of the phone to your network equipment only. Connect only 1 PC (if applicable) to the PC Ethernet port, marked with the ( symbol on the back of the phone.

Note: Optional: Click More to read a description of VPN.

8. Click Next. The Locate Data Files window appears, as shown in Figure 13 on

page 55.

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Figure 13: Locate Data Files window

9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files.

10. Click Next. The Prepare Phone for Configuration window appears as sho wn in

Figure 14 on page 56.

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Virtual Private Network

Mute

Figure 14: Prepare Phone for Configuration window

11. Power on your IP Deskphone. Note: Depending on the current software version on the IP

Deskphone “Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below.

12. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order.

13. Verify that the IP Deskphone displays Listening Mode. Note: The IP Deskphone can take up to 60 seconds for “Listening

Mode” to appear in the display area. If the IP Deskphone displays Listening Mode, click Yes and go to

Step 15 on page 61.

OR If the IP Deskphone does not display Listening Mode, click No.

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Mute

The Prepare Phone for Configuration (Try again) window appears, as shown in Figure 15 on page 57.

Figure 15: Prepare Phone for Configuration (Try again) window

a. Power off your IP Deskphone and power it back on again.

14. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order.

Note: The IP Deskphone can take up to 60 seconds for “Listening Mode” to appear in the display area.

b. If the IP Deskphone displays Listening Mode, click Yes and go

to Step 15 on page 61. OR

If the IP Deskphone does not display Listening Mode then your

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IP Deskphone requires a software upgrade in order to proceed. Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone.

The Prepare Phone for Configuration window appears as shown in Figure 16.

Figure 16: Prepare Phone for Configuration window

c. Double-press the Services key on the IP Deskphone quickly.

Select the Network Configuration menu item. Move the cursor to locate Provision: or (TFTP IP:) in the Network Configuration menu, and then write down the existing address of the provisioning server so you can revert to it after you complete this procedure.

Note: If a password prompt dialog box appears, press Cancel. Wait until your IP Deskphone display completes the “Starting DHCP…” screen then perform Step c again.

For information about entering and editing text in the Local menu , see

“Entering and editing text” on page 37.

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d. If you are able to navigate to the Provision: or (TFTP IP:)

parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 18 on

page 60.

OR If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu or you were not able to edit this field, click No.

The Prepare Phone f or Configuration (A lternate Provisioning Server) window appears. See Figure 17.

Figure 17: Prepare Phone for Configuration (Alternate Provisioning Server) window

e. Press the Auto soft key on the IP Deskphone.

Navigate to 12. Provisioning Server. Clear the Provisioning Server check box.

f. Press the Config soft key on the IP Deskphone.

Navigate to the Provision: item.

Note: If you can locate the existing provisioning server address, write it down so you can revert to it after you co mplete this procedu re, then

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click Yes. Observe the Provision: or (TFTP IP) address, as shown in Figure 18

on page 60. This is the IP Address of your PC running the Wizard

tool. Use the IP Deskphone keypad to enter the Provision: or (TFTP IP) address of the provisioning server.

Note: To enter a dot (period) when entering an IP address using the IP Deskphone keypad, press the 1 key repeatedly or you can double- press the asterisk (*) key.

Figure 18: Prepare Phone for Configuration (Input Provisioning Server IP address) window

OR If you cannot locate the Provisioning Server address, contact your system administrator to obtain the IP address and follow the administrator instructions. Click No to return to the Prepare Phone for Configuration window shown in Figure 16 on page 58.

g. To reset the IP Deskphone and begin the software update, press

the Apply&Reset key on the IP Deskphone.

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The progress bar displays the percent complete of the software

transfer. h. Restart your IP Deskphone. i. Click Next. j. Go back to Step 12 on page 56 and repeat the steps.

15. When the Autodiscover Phone window appears, as shown in

Figure 19 on page 62, click Autodiscover Phone to discover

connected IP Deskphones. Note: Click Stop to stop the search.

The text “Searching for connected phones” displays while the connected IP Deskphones are located. The text “Autodiscovery complete” displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished.

If the search is successful, “Listening Mode: Connected” appears in the IP Deskphone display area.

If the search is not successful, do the following

• Ensure that the IP Deskphone continues to display

“Listening Mode: Listening…” during the Autodiscovery process. If your IP Deskphone does display this message, power down the IP Deskphone and repeat the steps, starting with Step 11 on page 56.

• Ensure that UDP Port 49000 is not currently blocked by

your PC firewall.

• Ensure that UDP Port 49000 is not already in use by

existing applications on your PC.

• Review the log.txt file for additional information.

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Figure 19: Autodiscover Phone window

16. Click Next. If more than one connected IP Deskphone was discovered, the

Autodiscover Phone (More than one phone was discovered) window appears. See Figure 20 on page 63.

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Figure 20: Autodiscover Phone (more than one phone was discovered) window

a. Obtain the MAC address of the IP Deskphone for which you are

configuring the VPN. The MAC address is printed on a label

located on the back of the IP Deskphone. b. Select the IP Deskphone to configure from the drop-down list. c. Click Next.

17. When the Configure phone window appears, as shown in Figure 21

on page 64, click Configure phone to initiate the provisioning

session that configures the VPN feature on the IP Deskphone.

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Figure 21: Configure phone window

The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer.

18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 22 on page

65.

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Figure 22: Confirmation & Finish window

19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Passwor d be fore

the IP Deskphone registers with the system. This information is provided by your system administrator. The following list provides character key mappings.

Key Generates

0 0 1 _ - . ! @ $ % & + & ^ \ 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5

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Key Generates

6 m n o M N O 6 7 p q r s P Q R S 7 8 R U V T U V 8 9 w x y z W X Y Z 9 * ., - + = ^ ; : ‘ \ “ * # { } | ( ) < > [ ] #

a. Look for the following information on the IP Deskphone display: —Date —Time — Type of call server — Directory number

b. Lift the IP Deskphone handset and listen for a dial tone.

If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system administrator. For more information about basic requirements, see “Before you begin” on

page 48.

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Configuring Telephone Options

Contrast adjustment

Volume adjustment

Language Date/Time

On hook default path

Local Dialpad Tone

Name Display Format

Set Info

Display diagnostics

Change Feature Key Label

Live Dialpad

Diagnostics

Call Log Options Ring type Call Timer

Configuring Telephone Options

Your Avaya 1140E IP Deskphone Services menu lists the following submenus:

•The Telephone Options menu enables you or your system administrator to configure IP Deskphone preferences. The

Telephone Options menu offers the options shown in Figure 23.

•The Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).

•The Virtual Office Login and Test Local Mode (for branch office) menus are listed when an Avaya 1140E IP Deskphone Class of Service is configured for Virtual Office and branch office. (For more information, see “Using Virtual Office” on page 180).

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all Avaya 1140E IP Deskphone

phones. Consult your system administrator.

Figure 23: Telephone Options menu

Note: When an option has a sublist, an ellipsis (...) appears after the option.

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Configuring Telephone Options

(Services)

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 69

• “Adjusting the display screen contrast” on page 70

• “Selecting a language” on page 71

• “Selecting date and time format” on page 72

• “Accessing display diagnostics” on page 73

• “Choosing a local dialpad tone” on page 73

• “Viewing IP Deskphone information” on page 74

• “Diagnostics” on page 75

• “Configuring call log options” on page 76

• “Choosing a ring type” on page 81

• “Enabling or disabling Call Timer” on page 82

• “Enabling OnHook Default Path” on page 82

• “Changing feature key labels” on page 83

• “Configuring the name display format” on page 85

• “Configuring Live Dialpad” on page 86

• “Configuring Caller ID display order” on page 87

• “Configuring Normal mode indication” on page 87

To use the Telephone Options menu:

1. Press the Services key.

2. Press the Up/Down navigation keys to scroll and highlight Telephone Options.

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3. Press the Enter key.

4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…).

5. Press the Enter key. The display provides information required to adjust your selection.

6. Choose one of the following: — Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the volume

To adjust the volume, press the Services key and select Telephone

Options, and select Volume adjustment…

To adjust the volume:

1. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

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2. Press the Enter key.

3. To increase or decrease the volume, do

4. Choose one of the following:

one of the following: — Press the Down and Up soft keys. —Press the Up/Down navigation keys.

—Press the Select soft key to save t he

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment.

You can also adjust the contrast using the Local Tools menu; Avaya recommends that you use the control in the Telephone Options menu.

Note: If you have an Avaya 1100 Series Expansion Module attached to your IP Deskphone, adjusting the IP Deskphone LCD screen contrast also adjusts the display screen contrast configuration for the Avaya 1100 Series Expansion Module.

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To adjust the display screen contrast:

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1. To increase or decrease the display contrast level, choose one of the following:

Configuring Telephone Options

— Press the Down and Up soft keys. —Press the Up/Down navigation keys.

2. Choose one of the following: —Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select

Language…

This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press

Services twice, select Preferences, and select Language.

If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the passwor d fu nct ion a lity is locked. Contact your system administrator to unlock the password.

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To select a language:

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

Note: Some languages may not be installed on your IP Deskphone. Cont act your system administrator for more information about available languages.

2. Choose one of the following: —Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time fo rmat, press the

Services key, select Telephone Options, and select Date/Time…

To select a date and time format:

1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area.

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Configuring Telephone Options

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2. Choose one of the following: —Press the Select soft key to save the

format and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the IP Deskphone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics.

To use Display diagnostics:

1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

2. Press the Cancel soft key to return to the Telephone Options menu.

Choosing a local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Freque ncy (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and select Local DialPad Tone.

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To choose a local dialpad tone:

1. Press the Up/Down navigation keys to

2. Choose one of the following:

scroll and highlight one of the following dialpad tones:

— None to disable all tones — Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

—Press the Select soft key to save the

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Viewing IP Deskphone information

The Set Info option displays the following phone-specific information:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Encryption Info To view IP Deskphone information, press the Services key, select

Telephone Options, and select Set Info.

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To view IP Deskphone information:

1. Press the Up/Down navigation keys to scroll through the list to view IP Deskphone information.

2. Press the Cancel soft key to return to the Telephone Options menu.

Diagnostics

The Diagnostics option displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Message receive or transmit)

•QOS Stats To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

To view diagnostic information:

1. Press the Up/Down navigation keys to scroll through the list of diagnostic information.

2. Press the Cancel soft key to return to the Telephone Options menu.

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Configuring Telephone Options

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Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 76

• “Configuring New Call Indication” on page 77

• “Configuring Preferred Name Match” on page 78

• “Configuring Area Code Setup” on page 79

Configuring the Callers List log

You can configure the Callers List to log all incoming calls including calls while your IP Deskphone is busy, or only unanswered calls. The default setting is Log all calls.

To log only unanswered calls, press the Services soft key, select

Telephone Options, and select Call Log Options from the menu.

To log only unanswered calls:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight Log unanswered

calls.

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

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Configuring Telephone Options

To log all incoming calls including calls while IP Deskphone is busy:

To log all incoming calls including calls while your IP Deskphone is busy, press the Services key and select Call Log Options from the Telephone Options menu.

1. Press the Up/Down navigation keys to scroll and highlight the

Incoming Calls option.

2. Press the Select soft key.

3. Press the Up/Down navigation keys to scroll and highlight Log calls

if busy.

4. Choose one of the following: — Press the Select soft key to save the configuration.

— Press the Cancel soft key to keep existing configurations.

Configuring New Call Indication

You can configure your Avaya 1140E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone Options, and select Call Log Option.

To configure New Call Indication:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight New Call Indication.

4. Press the Enter key.

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Configuring Telephone Options

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5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— New call indication off — New call indication on

6. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Preferred Name Match

You can configure your Avaya 1140E IP Deskphone to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the

Services key, select Telephone Options, and select Call Log Option.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to scroll and highlight Preferred Name

Match.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Preferred name match on — Preferred name match off

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4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).

This reordering is also performed when you scroll through yo ur Callers List. To configure area codes, press the Services key, select Telephone

Options, and select Call Log Option.

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

4. Press the Enter key.

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Configuring Telephone Options

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5. Use the dialpad to enter the number at

6. Choose one of the following:

To edit area code display:

1. Press the Up/Down navigation keys to

2. Press the Enter key.

the prompt.

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

the existing configurations.

scroll and highlight Area Code Setup.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

4. Press the Enter key.

5. Use the dialpad to edit the number.

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6. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Choosing a ring type

The Ring type… option configures the IP Deskphone ring tone. To choose a ring type, press the Services key, select Telephone Options, and select Ring type…

To select a ring type:

1. Press the Up/Down navigation keys to scroll and highlight one of the ring types.

2. Press the Play soft key to sample the ring tone.

3. Choose one of the following: —Press the Select soft key to save the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

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Configuring Telephone Options

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Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options, and select

Call Timer.

To enable or disable Call Timer:

1. Choose one of the following: — To turn on the call timer, press the

On soft key.

— To turn off the call timer, press the

Off soft key.

2. Choose one of the following: —Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Enabling OnHook Default Path

The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Deskphone whil e it is on-hook.To enable OnHook Default Path, press the Services key, select

Telephone Options, and select OnHook Default Path.

To enable OnHook Default Path:

1. Press the Up/Down navigation keys to highlight one of the following:

— Handsfree enable — Headset enable

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Configuring Telephone Options

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2. Choose one of the following: —Press the Select soft key to save t he

default path and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the Services key, select Telephone Options, and select Change feature key labels.

Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes.

If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, th e password functionality is locked. Contact your system administrator to unlock the password.

To rename the labels:

1. Press the Enter key.

2. Press the feature key that you are changing.

If you press a prime DN key, an error

message appears.

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Configuring Telephone Options

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3. Enter the new information for the feature key label. To enter special characters, press the Up navigation key. For information about entering text, refer to

“Entering text using the IP Deskphone dial pad” on page 37.

4. Choose one of the following: —Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

To restore the default labels:

To restore feature key labels, press the Services key, select Telephone

Options, and select Change feature key labels.

5. Press the Enter key.

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Configuring Telephone Options

6. Use the Up/Down navigation keys to scroll and highlight one of the following:

a. Restore all key labels — Press the Yes soft key to change all

feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature key. —Press the Yes soft key to change the

selected feature key label to the

default value. Note: If labels are changed to default

values, you cannot undo the change. The label configurations must be reentered.

Configuring the name display format

You can configure your Avaya 1140E IP Deskphone to display the name of the incoming calling party in the following formats:

• first name, last name

• last name, first name To configure name display format, press the Services key, select

Telephone Options, and select Name Display Format.

To configure name display format:

1. Press the Up/Down navigation keys to scroll and highlight Name display

format.

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Configuring Telephone Options

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2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— first name, last name — last name, first name

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad.

To configure Live Dialpad:

1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad.

2. Press the Enter key.

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3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— On — Off (default)

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Caller ID display order

Caller ID display order appears in 2 formats:

• Number, name (default)

• Name, Number Use the following procedure to configure Caller ID display order.

1. Press the Services key, select Telephone Options and select Caller

ID display order.

2. Press the Up/Down navigation keys to scroll and select one of the following:

— Number, name (default) — Name, number

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Configuring Normal mode indication

The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode.

Use the following procedure to configure Normal mode indication.

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Configuring Telephone Options

1. Press the Services key, select Telephone Options, and select

Normal mode indication.

2. Press the Up/Down navigation keys to scroll and select one of the following:

— On — Off

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

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Configuring Local Menu options

Note: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator.

Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.

Your Avaya 1140E IP Deskphone has both local and server-based options. Press the Services key twice to access the Local Tools menu, which is organized into the following submenus:

• “1. Preferences submenu” on page 91

• “2. Local Diagnostics submenu” on page 112

• “3. Network Configuration menu” on page 114

• “4. Lock Menu” on page 116

If a menu entry has a number in front of it, you can select that entry by pressing the associated key on the dialpad. For example, in the Local Tools menu, you can access 2. Local Diagnostics by pressing the 2 key on the dialpad.

The function of some keys on the IP Deskphone varies depending on th e situation. The key functions in the menus are descr ibed in Table 5.

Table 5: Navigation key f unctions in menus (Part 1 of 2)

Key Function

Down arrow keys Move the highlight down Up arrow keys Move the highlight up Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item

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Configuring Local Menu options

Table 5: Navigation key f unctions in menus (Part 2 of 2)

Key Function

Enter digits on the

Select the associated menu item

dialpad

Stop soft key Close the menu

The key functions in dialog boxes are described in Table 6.

Table 6: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off

Toggle the check box status

If you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit positio n. The navigation key functions in Edit mode are described in Table 7.

Table 7: Navigation key functions in Edit mode (Part 1 of 2)

Key Function

Down arrow keys Open the list

Move the highlight down the list

Up arrow keys Move the highlight up list Right arrow key Select the current list item

Move the cursor to the right

Left arrow key Delete a character in the edit field

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Configuring Local Menu options

Table 7: Navigation key functions in Edit mode (Part 2 of 2)

Key Function

Enter key Select the highlighted item in the

Exit edit mode box

Enter characters or digits on the dialpad

If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it.

Insert characters or digits at the current cursor position

1. Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following choices:

• “Changing 1. Display Settings” on page 91

• “Changing 2. Language” on pag e 92

• “Changing 3. Headsets” on page 93

• “Configuring 4. Bluetooth” on page 100

Changing 1. Display Settings

The Display Settings menu provides access to two tools: Contrast and

Sleep. Use the Contrast tool to alter the physical settings of the display.

Use the Sleep tool to control how long the display remains lit if th e phone is inactive.

Note: Changes you make to contrast in this men u ar e lost if the phone is reset. To avoid losing your changes, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options menu.

To adjust Contrast or Sleep settings, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 1 key on the dialpad to select

1. Display Settings.

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Configuring Local Menu options

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To adjust Contrast or Sleep settings:

1. Press the Up/Down arrow keys to scroll and highlight one of the following:

— Contrast — Sleep

Sleep appears in the format xxx, where xxx is a time in minutes or hours.

2. Press the Enter key.

3. Press the Up/Down arrow keys to increase or decrease the selected value.

Available values for Sleep are as follows: 5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour — default) 2h (2 hours) Never (screen does not go black)

Note: Extending the sleep time, or setting it to Never, reduces the life span of the display screen.

4. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Changing 2. Language

Use the Preferences menu item to configure local preferences. Use the

Language tool to select the language used on your phone.

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Configuring Local Menu options

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Note: This language setting controls the language used in the local menus on your phone only. To select the lang uage used by features on your phone, press the Services key, select Telephone Options, and select Language…

To select the language used in the local menus, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1. Preferences, and press the 2 key on the dialpad to select

2. Language.

To select the language used in local menus:

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

2. Choose one of the following: —Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

3. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Changing 3. Headsets

Headset Configuration

In order to use your headset, you must configure your deskphone to recognize the headset. For information on how to configure your deskphone to use the wideband headset, see “Configuring 3. Headsets” on page 91.

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Configuring Local Menu options

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Each headset has its own tuning parameters, and your deskphone must be configured to use the proper parameters. If you do not configure the deskphone for the proper tuning parameters, you may not be taking fu ll advantage of the audio qualities of the headset.

Selecting Active Headset Device

To select the Active Headset Device, press the Enter key. Press the Up/

Down navigation keys to select the desired headset.

To select the active headset device

1. Press the Up/Down navigation keys to scroll and highlight the Headsets menu.

2. Choose one of the following: —Press the Apply soft key to save the

desired headset and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the Avaya 1140E IP Deskphone.

3. Press the Cancel soft key to exit to the main display. Changes are saved automatically.

Enabling HID Commands

To enable HID Commands, press the Right/Left navigation key to open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 3 key on the dialpad to select 3.Headsets.

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To enable HID Commands:

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Configuring Local Menu options

1. Press the Up/Down navigation keys to scroll and highlight the Headsets menu.

2. Select the Enable HID Commands checkbox.

3. Choose one of the following: —Press the Apply soft key to save the

desired selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

4. Press the Cancel soft key to exit to the main display. Changes are saved automatically.

Enabling USB Headset

The wireless USB headset support included in UNIStim firmware release

3.1 for IP Deskphones is the Jabra GN9330E USB4 and the Plantronics CS50-USB and CS60-USB. The Plantronics CS50-USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra GN9330E USB utilize 1.9Mz DECT wireless technology. These wireless headsets provide wireless freedom typically in the range of 60 meters or 200 feet. The actual distance allowed, before acceptable audio quality is threatened, is dependant on the operating environment.

Included in the support of the Jabra and Plantronics headsets is compliance to GN Netcom’s and Plantronic’s USB Human Interface Device (HID) respectively. Compliance to their HID allows the phone to recognize call controlling features from the headset including off-hook (call answer/call initiate), on-hook (call release), mute, and volume control.

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Configuring Local Menu options

To enable USB headset

1. Select the Headset option in the Preferences menu of the Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 1150E IP Deskphone. See the following Figure.

Making a change in the Headset menu page will take affect immediately, but only temporarily depending on what further action is taken.

2. Press the Apply button to make the changes permanent.

3. Press Cancel button to discard any changes.

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Configuring Local Menu options

4. Select the appropriate headset type in the Active Headset Device

field from a list of Wired, USB, or Bluetooth as depicted in the

following figure.

5. Select the Enable HID Commands check box to provide full HID for supported headsets.

6. Select the Headset type from the following list of headsets.

• DuraPlus-B (GN Netcom DuraPlus Binaural Headset)

• DuraPlus-M (GN Netcom DuraPlus Monaural Headset)

• GN2020 (GN Netcom GN2020 NC Monaural Headset)

• GN2100 (GN Netcom GN2100 Monaural Headset)

• GN2115 (GN Netcom GN2115 ST Binaural Headset)

• GN2117 (GN Netcom GN2117 ST Monaural Headset)

• GN2125 (GN Netcom GN2125 NC Binaural Headset)

• GN2220 (GN Netcom GN2220 NC Monaural Headset)

• GN2225 (GN Netcom GN2225 NC Binaural Headset)

• Avaya Handset

You can select the headset type and configure as the active headset device regardless of whether the headset is connected or not.

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Configuring Local Menu options

Note: You can select the Headset Type only for the Avaya USB Headset Adapters. If the Avaya USB Headset Adapter is not detected, the Headset Type selection is disabled and cannot b e modified.

7. Select the Back Light check box to control the backlight on the

Avaya USB Headset Adapters. This check box is selected by default.

Note: If the Avaya USB Headset Adapter is not detected this item is disabled and cannot be modified.

Limitations and Advisories

• USB headsets consume power from the USB port in order to oper ate. The USB port on the IP Deskphone imposes a limit of only 100mA.

The limit of 100mA is sufficient to power the Avaya USB Adapters but is not sufficient to power the wireless headsets from GN Netcom an Plantronics. Also 100mA is not sufficient to power the Algo 4900 USB ATA.

• USB Audio support does not include stereo audio.

• Changes have occurred regarding the provisioning of Bluetooth on the Avaya 1140E IP Deskphone and 1150E.

With UNIStim 3.1, the

Bluetooth setup page no longer provides the option to select

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Configuring Local Menu options

Bluetooth headset since this choice has been moved to the Headset menu.

• Users of USB Audio on an Avaya 1120E IP Deskphone or Avaya 1140E IP Deskphone when connected to a BCM system may experience constant beeping from the wireless headsets if the user inadvertently hits a call control keys in error.

• For the Avaya USB Adapters it is a requirement that the firmware of this device be V2.0.32 or later.

• For the Algo 4900 USB ATA it is a requirement that the firmware of this device be v1.00.32 or later.

• The Algo 4900 USB ATA is classified as a high power USB device and must be connected to the phone through a powered USB hub.

• The Plantronics CS50-USB and CS60-USB must be AC powered prior to connecting them to phone.

• For the Plantronics CS50-USB and CS60-USB please make sure the headset base is in ready mode (i.e. the green LED on th e rig ht ha n d side of the headset cradle is solid) before using the headset.

• For the Plantronics CS50-USB and CS60-USB the On Hook/Off Hook button must be depressed for 3 seconds to go off hook.

• At the time of this writing, GN Netcom produces four models of the Jabra GN9300 series headsets: Jabra GN9330, Jabra GN 9330E, Jabra GN 9350 and Jabra GN9350E.

The USB Audio feature in the IP Deskphones only supports the Jabra GN9330E and Jabra GN9350E connected via USB.

• For the GN Netcom 9300 series occasionally a single ring is lost between the phone and the headset but is recovered at the next ring.

• For the GN Netcom 9300 series occasionally a drop in audio quality may be experienced when a 3-way conference is established.

Avaya Mobile Headset Adapter properties

You can use the Avaya Mobile Headset Adapter to answer calls whenever the Avaya 1140E IP Deskphone is running.

To access the Avaya Mobile Headset Adapter (MHA) properties, press the Services key twice to open the Local Tools menu, press the 1 key on

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Configuring Local Menu options

the dialpad to select 1. Preferences, and press the 3 key on the dia lpad to select 3.Headsets.

Note: The Headset type and Backlight options are only available when MHA is attached.

Table 7 describes the features of the Avaya Mobile Headset Adapter.

Table 8: Avaya Mobile Headset Adaptor elements and functions

Key Function

Answer key Press to answer an incoming

call. If there is no incoming call, the

Avaya 1140E IP Deskphone selects a line and you hear a dial tone. This is also referred to as Off-hook.

Release/Goodbye key This is also referred to as On-

hook.

Mute key Press the Mute key to listen to

the receiving party without transmitting.

Press the Mute key again to return to two-way conversation.

Volume key Use the Volume buttons to

increase or decrease the volume of the headset.

Backlight The backlight illuminates when

you connect your headset to the Avaya 1140E IP Deskphone.

Configuring 4. Bluetooth

Your Avaya 1140E IP Deskphone is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press

100

Wistron IPNTYS05N User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision history

Contents

Customer Service

Navigation

Getting technical documentation

Getting product training

Getting help from a distributor or reseller

Getting Help from the Avaya Web site

About the Avaya 1140E IP Deskphone

Basic features

Telephone controls

Telephone display

License Notification

Call features and Flexible Feature Codes

Audio and text message broadcast

WML Browser support

Security features

Using encrypted calling

Managing your Station Control Password (SCPW)

Entering and editing text

Entering text using the IP Deskphone dial pad

Entering text using the USB keyboard

Editing text using the soft keys

Connecting the components

Before you begin

Connecting the components of the phone

Replacing your narrowband handset with a wideband handset

Replacing your narrowband headset with a wideband headset

Virtual Private Network

Before you begin

Connecting your IP Deskphone

QoS configuration recommendations

Installing and configuring VPN

Configuring Telephone Options

Using the Telephone Options menu

Adjusting the volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Choosing a local dialpad tone

Viewing IP Deskphone information

Diagnostics

Configuring call log options

Choosing a ring type

Enabling or disabling Call Timer

Enabling OnHook Default Path

Changing feature key labels

Configuring the name display format

Configuring Live Dialpad

Configuring Caller ID display order

Configuring Normal mode indication

Configuring Local Menu options

1. Preferences submenu

Changing 1. Display Settings

Changing 2. Language

Changing 3. Headsets

Configuring 4. Bluetooth