Whirlpool WHES48 User Manual
Model WHES48
How to install, operate
and maintain your
E-Z Touch Demand
Controlled Water Softener
Do not return water softener to store
If you have any questions or concerns when
installing, operating or maintaining your water
softener, call our toll free number:
1-866-986-3223
Monday- Friday, 8 AM - 7 PM EST or visit
www.ecodynewatertreatment.com
When you call, please be prepared to provide
the model, date code and serial number of your
product, found on the rating decal, typically
located on the rim below the salt lid hinges.
System tested and certified by NSF International
against NSF/ANSI Standard 44
for hardness reduction and efficiency.
System tested and certified by the Water Quality
Association against CSA B483.1.
Manufactured and warranted by
Ecodyne Water Systems
1890 Woodlane Drive
Woodbury, MN 55125
Installation and Operation Manual
Printed on recycled paper
7310359 (Rev K 9/9/11)
Product No. W10270201
TABLE OF CONTENTS
Page
Specifications & Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Water Softener Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Inspect Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Water Conditioning Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Water Softener Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Programming Your E-Z Touch Water Softener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-17
Retrieving Information from the Water Softener Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Customizing Features / Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-22
Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25
Exploded View & Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26-29
WATER SOFTENER WARRANTY - MODEL WHES48
Warrantor: Ecodyne Water Systems, 1890 Woodlane Drive, Woodbury, MN 55125
Warrantor guarantees, to the original owner, that:
For the lifetime of the original owner, the salt storage tank and mineral tank will not rust, corrode, leak, burst, or in any
other manner, fail to perform their proper functions; and that
For the lifetime of the original owner, the ion exchange resin will not fail to perform its proper function; and that
For a period of three (3) years after installation, the electronic control board will be free of defects in materials and
workmanship and will perform its normal functions; and that
For a period of two (2) years after installation, all other parts will be free from defects in materials and workmanship
and will perform their normal functions; and that
For a period of two (2) years after installation, labor to repair or replace any part deemed to be defective in materials
or workmanship, will be provided at no additional cost.
If, during such respective period, a part proves to be defective, Warrantor will ship a replacement part, directly to your home,
without charge. After the second year, labor necessary to maintain this product is not covered by the product warranty.
If you have questions regarding a warranted product, need assistance with installation or troubleshooting, wish to order a
part or report a warranty issue, we are just a phone call away. SIMPLY DIAL 1-866-986-3223, Monday - Friday, 8 am - 7
pm EST, for assistance.
General Provisions
The above warranties are effective provided the water softener is operated at water pressures not exceeding 125 psi, and
at water temperatures not exceeding 120°F; provided further that the water softener is not subject to abuse, misuse, alteration, neglect, freezing, accident or negligence; and provided further that the water softener is not damaged as the result of
any unusual force of nature such as, but not limited to, flood, hurricane, tornado or earthquake.
Warrantor is excused if failure to perform its warranty obligations is the result of strikes, government regulation, materials
shortages, or other circumstances beyond its control.
*THERE ARE NO WARRANTIES ON THE WATER SOFTENER BEYOND THOSE SPECIFICALLY DESCRIBED ABOVE.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR
A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE EXTENT THEY MIGHT EXTEND BEYOND THE ABOVE PERIODS. THE SOLE OBLIGATION OF WARRANTOR UNDER THESE WARRANTIES IS TO REPLACE OR REPAIR THE
COMPONENT OR PART WHICH PROVES TO BE DEFECTIVE WITHIN THE SPECIFIED TIME PERIOD, AND WARRANTOR IS NOT LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. NO WARRANTOR DEALER, AGENT,
REPRESENTATIVE, OR OTHER PERSON IS AUTHORIZED TO EXTEND OR EXPAND THE WARRANTIES EXPRESSLY DESCRIBED ABOVE.
Some states do not allow limitations on how long an implied warranty lasts or exclusions or limitations of incidental or consequential damage, so the limitations and exclusions in this warranty may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. This warranty applies to consumer-owned
installations only.
® Registered trademark/TM Trademark of Whirlpool, USA.
Manufactured under license by Ecodyne Water Systems, Woodbury, Minnesota.
© 2009 Whirlpool Corporation. All rights reserved.
2
Specifications & Dimensions
Model WHES48
Model Code EZ 48
14,300 @ 2.8 lbs.
Rated Softening Capacity (Grains @ Salt Dose)
Rated Efficiency (Grains/Pound of Salt @ Minimum Salt Dose) 5,107 @ 2.8 lbs.
Water Used During Regeneration @ Minimum Salt Dose 3.0 gal. / 1,000 grains
Total Water Used Per Regeneration @ Maximum Salt Dose 44.2 gallons
Rated Service Flow Rate 11.9 gpm
Amount of High Capacity Ion Exchange Resin 1.33 cu. ft.
Pressure Drop at Rated Service Flow 15 psig
Water Supply Max. Hardness 160 gpg
Water Supply Max. Clear Water Iron 12 ppm*
Water Pressure Limits (minimum / maximum) 20 - 125 psi**
Water Temperature Limits (minimum / maximum) 40 - 120 °F
Minimum Water Supply Flow Rate 3 gpm
Maximum Drain Flow Rate 2.0 gpm
Salt Storage Capacity 200 lbs.
*Capacity to reduce clear water iron is substantiated by WQA test data. State of Wisconsin
requires additional treatment if water supply contains clear water iron exceeding 5 ppm.
**Canada working pressure limits: 1.4 - 7.0 kg/cm
These systems conform to NSF/ANSI 44 for the specific performance claims as verified
and substantiated by test data.
The efficiency rating is only valid at the stated salt dose. These softeners were efficiency
rated according to NSF/ANSI Standard 44.
Variable Salt Dose: The salt dose is selected by the electronic controls at regeneration
time based on the amount needed.
2
.
37,900 @ 10.5 lbs.
48,000 @ 18.1 lbs.
19”
IN
3-3/4”
OUT
IN – OUT
41-1/2”
18”
47-7/8”
39-1/2”
FIG. 1
Questions? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST
or visit www.ecodynewatertreatment.com
When you call, please be prepared to provide the model, date code and serial number,
found on the rating decal, typically located on the rim below the salt lid hinges.
3
Water Softener Safety
Your safety and the safety of others are very important.
We have provided many safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING”
These words mean:
You can be killed or seriously injured if you don’t
immediately follow instructions.
You can be killed or seriously injured if you don’t
follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell
you what can happen if the instructions are not followed.
In the state of Massachusetts: The Commonwealth of Massachusetts plumbing code 248-CMR shall
be adhered to. A licensed plumber shall be used for this installation.
In the state of California: You must turn the Salt Efficiency Feature setting to ON. This may initiate
more frequent recharges. However, it will operate at 4,000 grains per pound of salt or higher. To turn
on the Salt Efficiency Feature, follow the instructions in the “Salt Efficiency” section of this manual.
Before You Start
= The water softener requires a minimum water flow of 3 gallons per minute at the inlet. Maximum allowable inlet
water pressure is 125 psi. If daytime pressure is over 80 psi, nighttime pressure may exceed the maximum. Use
a pressure reducing valve if necessary (Adding a pressure reducing valve may reduce the flow). If your home is
equipped with a back flow preventer, an expansion tank must be installed in accordance with local codes and
laws.
= The water softener works on 24 volt, 60 Hz electrical power only, supplied by a direct plug-in transformer (includ-
ed). Be sure to use the included transformer and plug it into a nominal 120V, 60 cycle household outlet that is in
a dry location only, grounded and properly protected by an overcurrent device such as a circuit breaker or fuse. If
transformer is replaced, use only UL, CUL or CSA approved Class 2 transformer with the following specifications:
§ Input: 120 VAC, 60 Hz, 13.5 W § Output Voltage: 24 VAC § Output Current: 400 mA
= Do not use this system to treat water that is microbiologically unsafe or of unknown quality without adequate dis-
infection upstream or downstream of the system.
European Directive 2002/96/EC requires all electrical and electronic equipment to be disposed of according to Waste Electrical and Electronic Equipment (WEEE) requirements. This directive or similar laws are
in place nationally and can vary from region to region. Please refer to your state and local laws for proper
disposal of this equipment.
Do not return the water softener to store.
If you have any questions, or there are missing parts or damage, please call Toll Free 1-866-986-3223,
Monday - Friday, 8 am - 7 pm EST, or visit www.ecodynewatertreatment.com
When you call, please be prepared to provide the model, date code and serial number, found on the rating
decal, typically located on the rim below the salt lid hinges.
4
Inspect Shipment
The parts required to assemble and install the water
softener are included with the unit. Thoroughly check
the water softener for possible shipping damage and
parts loss. Also inspect and note any damage to the
shipping carton.
Packing List
Ground Clamp
Kit
Hose Clamps
Bypass Valve Clips
Adaptor Elbow
Grommet O-rings
Remove and discard (or recycle) all packing materials.
To avoid loss of small parts, we suggest you keep the
small parts in the parts bag until you are ready to use
them.
20 ft. Drain Hose
Installation
Adaptors
Water Hardness
Test Strip
FIG. 2
Water Conditioning Information
IRON
Iron in water can cause stains on clothing and plumbing fixtures. It can negatively affect the taste of food,
drinking water, and other beverages. Iron in water is
measured in parts per million (ppm). The total* ppm of
iron, and type or types*, is determined by chemical
analysis. Four different types of iron in water are:
= Ferrous (clear water) iron
= Ferric (red water) iron
= Bacterial and organically bound iron
= Colloidal and inorganically bound iron (ferrous or
ferric)
Ferrous (clear water) iron is soluble and dissolves in
water. This water softener will reduce moderate
amounts of this type of iron (see specifications).**
Ferrous (clear water) iron is usually detected by taking
a sample of water in a clear bottle or glass.
Immediately after taking, the sample is clear. As the
water sample stands, it gradually clouds and turns
slightly yellow or brown as air oxidizes the iron. This
usually occurs in 15 to 30 minutes.
When using the softener to reduce Ferrous (clear
water) iron, add 5 grains to the hardness setting for
every 1 ppm of Ferrous (clear water) iron. See "Set
Water Hardness Number" section.
Ferric (red water), and bacterial and organically bound
irons are insoluble. This water softener will not
remove ferric or bacterial iron. This iron is visible
immediately when drawn from a faucet because it has
oxidized before reaching the home. It appears as
small cloudy yellow, orange, or reddish suspended
particles. After the water stands for a period of time,
the particles settle to the bottom of the container.
Generally these irons are removed from water by filtration. Chlorination is also recommended for bacterial
iron.
Colloidal and inorganically bound iron is of ferric or ferrous form that will not filter or exchange out of water.
This water softener will not remove colloidal iron. In
some instances, treatment may improve colloidal iron
water. Colloidal iron water usually has a yellow
appearance when drawn. After standing for several
hours, the color persists and the iron does not settle,
but remains suspended in the water.
SEDIMENT
Sediment is fine, foreign material particles suspended
in water. This water softener will not remove sediment. This material is most often clay or silt. Extreme
amounts of sediment may give the water a cloudy
appearance. A sediment filter installed upstream of the
water softener normally corrects this situation.
* Water may contain one or more of the four types of
iron and any combination of these. Total iron is the
sum of the contents.
** Capacity to reduce clear water iron is substantiated
by WQA test data.
5
Installation Requirements
LOCATION REQUIREMENTS
Consider all of the following when selecting an installation location for the water softener.
= Do not locate the water softener where freezing
temperatures occur. Do not attempt to treat water
over 120ºF. Freezing temperatures or hot water
damage voids the warranty.
= To condition all water in the home, install the water
softener close to the water supply inlet, and
upstream of all other plumbing connections, except
outside water pipes. Outside faucets should remain
on hard water to avoid wasting conditioned water
and salt.
= A nearby drain is needed to carry away regenera-
tion discharge (drain) water. Use a floor drain,
laundry tub, sump, standpipe, or other options
(check your local codes). See "Air Gap
Requirements" and "Valve Drain Requirements"
sections.
= The water softener works on 24 volt, 60 Hz electri-
cal power only, supplied by a direct plug-in transformer (included). Provide an electrical outlet within
10 feet, in accordance with NEC and local codes.
= Always install the water softener between the water
inlet and water heater. Any other installed water
conditioning equipment should be installed between
the water inlet and water softener (See Figure 4
below).
= Avoid installing in direct sunlight. Excessive sun
heat may cause distortion or other damage to nonmetallic parts.
PLUMBING CODES
All plumbing must be completed in accordance with
national, state and local plumbing codes.
In the state of Massachusetts: The Commonwealth
of Massachusetts plumbing code 248-CMR shall
be adhered to. A licensed plumber shall be used
for this installation.
AIR GAP REQUIREMENTS
A drain is needed for regeneration water (See Figure
3). A floor drain, close to the water softener, is
preferred. A laundry tub, standpipe, etc. are other
drain options. Secure valve drain hose in place.
Leave an air gap of 1-1/2” between the end of the
hose and the drain. This gap is needed to prevent
backflow of sewer water into the water softener. Do
not put the end of the drain hose into the drain.
1-1/2”
air gap
FLOOR DRAIN
Drain
Hose
1-1/2”
air gap
Drain
Hose
1-1/2”
air gap
LAUNDRY TUBSTANDPIPE
Drain
Hose
FIG. 3
THE PROPER ORDER TO INSTALL WATER TREATMENT EQUIPMENT
Cold Water
to House
Hot Water
to House
Untreated Water to
Outside Faucets
Water
Heater
Water
Softener
Optional
Sediment
Filter
City Water Supply
Pressure
Tank
Well Water Supply
OR
Well
Pump
FIG. 4
6
Installation RequirementsInstallation Requirements
VALVE DRAIN REQUIREMENTS
Using the flexible drain hose (included), measure and
cut to the length needed. Flexible drain hose is not
allowed in all localities (check your plumbing codes). If
local codes do not allow use of a flexible drain hose, a
rigid valve drain run must be used. Purchase a compression fitting (1/4 NPT x 1/2 in. minimum tube) and
1/2" tubing from your local hardware store. Plumb a
rigid drain as needed (See Figure 6).
NOTE: Avoid drain hose runs longer than 30 feet.
Avoid elevating the hose more than 8 feet
above the floor. Make the valve drain line as
short and direct as possible.
1/4” NPT
Thread
Clip
Cut barbs from drain fit-
ting (pull clip to remove
1/4 NPT
Threads
Barbs
fitting from valve)
Barbs for 3/8”
I.D. Tubing
Hose Clamp
Drain Hose
FIG. 5
Compression Fitting.
1/4 NPT x 1/2” O.D.
Tube (not included)
1/2” Outside Dia.
Copper Tube
(not included)
FIG. 6
INLET / OUTLET PLUMBING OPTIONS
Always install either a single bypass valve (provided),
as shown in Figure 7, or, if desired, parts for a 3 valve
bypass system (not included) can be purchased and
assembled, as shown in Figure 8. Bypass valves
allow you to turn off water to the softener for maintenance if needed, but still have water in house pipes.
Pipe fittings must be 3/4” minimum.
Use:
= Copper pipe
= Threaded pipe
= PEX (Crosslinked Polyethylene) pipe
= CPVC plastic pipe
= Other pipe approved for use with potable water
IMPORTANT: Do not solder with plumbing attached to
installation adaptors and single bypass
valve. Soldering heat will damage the
adaptors and valve.
Outlet
Valve
SINGLE BYPASS VALVE
Pull out for “Service”
(Soft water)
Push in for
“Bypass”
3 VALVE BYPASS
Bypass
Valve
From Water
Softener
To Water
Softener
FIG. 7
Inlet
Valve
FIG. 8
7
Installation Instructions
TYPICAL INSTALLATION
To Outside
Faucets
Water Softener
Plug-in
Transformer
To
Controller
Valve Drain
Elbow
Valve Drain
Hose*
*Do not connect
the water softener
valve drain tubing
to the salt storage
tank overflow
hose.
Hard Water
Valve
Main Water Pipe
Floor Drain
Conditioned
Water
Ground
Clamp
Overflow
Drain Elbow
Salt Storage
Tank Overflow
Hose*
Secure Valve Drain Hose
in place over Floor Drain
1-1/2”
air gap
Inlet
Lubricated
O-ring
Ground
Ground
Clamp
Clamp
Pipe
Clips
Outlet
O-ring
Single Bypass Valve
NOTE: See “Air Gap Requirements” section.
NOTE: Water Softener shown with Salt Hole
Cover and Top Cover removed
1” NPT Sweat
Adaptor (not
included)
1” NPT
Threaded
Adaptor
Clip
FIG. 9
8
Installation Instructions
TURN OFF WATER SUPPLY
1. Close the main water supply valve, located near the
well pump or water meter.
2. Open all faucets to drain all water from house pipes.
NOTE: Be sure not to drain water from the water
heater, as damage to the water heater elements could result.
INSTALL THE BRINE TANK OVERFLOW
ELBOW
Install the brine tank overflow grommet and elbow in
the 13/16” diameter hole in the back of the salt storage
tank sidewall.
NOTE: The brine tank overflow elbow accepts either
1/2” or 3/8” I.D. hose.
MOVE THE WATER SOFTENER INTO PLACE
Ferrule
Salt
Hole
Cover
Brine
Tubing
Salt
Storage
Tank
Stand
Tube
Nozzle
Venturi
Assembly
Nut -
Top Cover
Brine Tank
Overflow
Elbow
Brine Tank
Overflow
Grommet
13/16” Hole
Brinewell
Cover
Brinewell
Float Stem
Brine
Valve
FIG. 10
Excessive Weight Hazard
Use two or more people to move and install
water softener.
Failure to do so can result in back or other
injury.
1. Move the water softener into the desired location.
Set it on a solid, level surface.
IMPORTANT: Do not place shims directly under the
salt storage tank to level the softener.
The weight of the tank, when full of
water and salt, may cause the tank to
fracture at the shim.
2. Visually check and remove any debris from the
water softener valve inlet and outlet ports.
3. Make sure the turbine assembly spins freely in the
"out" port of the valve.
4. If not already done, put a light coating of silicone
grease on the single bypass valve o-rings.
5. Push the single bypass valve into the softener valve
as far as it will go. Snap the two large holding clips
into place, from the top down as shown in Figures
11 & 12.
IMPORTANT: Be sure the clips snap firmly into place
so the single bypass valve will not pull
out.
Clip
Channel
Single Bypass Valve
FIG. 11
CORRECT ASSEMBLY
Clip
Outside diameter
of water softener
valve inlet & outlet
NOTE: Be sure all 3 tabs of the clip go through the matching
holes on the water softener valve inlet or outlet, and
fully into the channel on the single bypass valve.
Make sure that the tabs are fully seated.
Outside diameter
of clip channel on
single bypass valve
FIG. 12
9
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