Whirlpool WFW97HEXW, WFW97HEXL Owners Manual

Use & Care Guide Guide d’utilisation et d’entretien

FRONT-LOADING AUTOMATIC WASHER LAVEUSE À CHARGEMENT FRONTAL

W10507539A W10507540A - SP

Para obtener acceso

al Manual de uso y

cuidado en español, o para obtener información adicional acerca de su producto, visite:

www.whirlpool.com.

If you have any problems or quesons, visit us at www.whirlpool.com

Pour tout problème ou queson, consulter www.whirlpool.ca

Designed to use only HE High Efciency detergents.

Conçue pour l’utilisation d’un détergent haute efcacité seulement.

Cered to Sanize and to Reduce Allergens Homologué pour assainir et pour réduire la présence d’allergènes

TABLE OF CONTENTS

WASHER SAFETY ...................................................................2

ACCESSORIES ........................................................................ 3

CONTROL PANEL AND FEATURES ......................................4

USING THE PRECISION DISPENSE DISPENSER ................6

CYCLE GUIDE ......................................................................... 7

USING YOUR WASHER ..........................................................9

MY CYCLE AND SPECIALTY CYCLES ................................ 12

WASHER MAINTENANCE ....................................................13

ABOUT DETERGENT CONCENTRATION ...........................15

USING THE BUILT-IN TROUBLESHOOTING FEATURE ..... 16

TROUBLESHOOTING ........................................................... 16

WARRANTY ...........................................................................17

ASSISTANCE OR SERVICE ..................................Back Cover

WASHER SAFETY

TABLE DES MATIÈRES

SÉCURITÉ DE LA LAVEUSE ................................................18

TABLEAU DE COMMANDE ET CARACTÉRISTIQUES .......19

UTILISATION DU DISTRIBUTEUR

PRECISION DISPENSE.........................................................21

GUIDE DE PROGRAMMES ..................................................22

UTILISATION DE LA LAVEUSE ............................................ 24

MON PROGRAMME ET PROGRAMMES SPÉCIAUX ......... 28

ENTRETIEN DE LA LAVEUSE ..............................................29

À PROPOS DE LA CONCENTRATION DU DÉTERGENT ...32

UTILISATION DE LA CARACTÉRISTIQUE

DE DÉPANNAGE INTÉGRÉE ................................................ 32

DÉPANNAGE .........................................................................33

ACCESSOIRES ...................................................................... 34

GARANTIE ............................................................................. 35

ASSISTANCE OU SERVICE ...................... Couverture arrière

ACCESSORIES

Enhance your new washer and dryer with the following genuine Whirlpool accessories. For more information on options and ordering, call 1-800-442-9991, or visit us at:

www.whirlpool.com/accessories. In Canada, call 1-800-807-6777 or visit us at www.whirlpoolparts.ca

15" Pedestal

Color matched pedestals raise the washer and dryer to a more comfortable working height. The large drawer provides convenient storage.

Stack Kit

If space is at a premium, the stack kit allows the dryer to be installed on top of the washer.

Worksurface

The worksurface bridges the washer and dryer, and provides a convenient working and storage area.

Precision Dispense Liquid HE Detergent Cartridge

If you frequently alternate between two different liquid HE detergents, you may also purchase an additional cartridge.

Single-Dose Liquid HE Detergent Cup

The cup provides a way to dispense a single dose of liquid detergent.

CONTROL PANEL AND FEATURES

A Precision Dispense Ultra

liquid HE detergent cartridge

B Powdered HE detergent compartment C Liquid fabric softener D Chlorine bleach

POWER

Press to turn the washer on and off. Press to stop/cancel a cycle at any time.

NOTE: When the washer is turned on for the rst time after being plugged in or after a power outage, please allow a minute or so for the washer display to start up.

START/PAUSE

Press and hold to start a cycle, or press once while a cycle is in process to pause it.

PRECISION DISPENSE

This button is used to adjust the dispenser settings, including adjustments for detergent concentration and water hardness level.

IMPORTANT: When using the dispenser cartridge with concentrated liquid detergent, be sure to change the detergent concentration settings in the control if the detergent used is different than factory preset of 2x concentration.

COLOR LCD DISPLAY SCREEN

This screen will display current options and settings, cycle information, and estimated time remaining. You can also use the navigation buttons below and on either side of the screen to access helpful laundry and troubleshooting tips, as well as other information.

SYSTEM SETTINGS

The System Settings button allows you to adjust the LCD display settings, including brightness and other preferences. Under System Settings, you can access the following functions:

Remote Start (model WFL98 only) Allows you to start your washer remotely using the Smartappliances app.

Control Lock Allows you to disable all controls except the power button to avoid unauthorized use or changes to running cycles.

End of Cycle Adjusts the volume of the End of Cycle signal, or turns it off.

Button Sound Adjusts the volume of the button sounds, or turns them off.

Brightness Adjusts the brightness of the LCD screen.

Language Displays information in English, French, or Spanish.

Themes Select between two different display color and background themes.

LCD CONTROLS

Use these buttons to select options displayed in the LCD screen, and to navigate through options.

BACK

Press the BACK button to go back to the previous screen without accepting any changes made on the current screen. Press and hold for 1 second to return to the start-up screen for the selected cycle.

MORE INFO

Press to get more information on a setting or option. Press MORE INFO again to return to the previous screen.

and u BUTTONS

Button

Press the

button when the arrow is lit to go back to the

previous set of options or settings.

Button

Many screens have more than 4 selections. Press the button when the arrow is lit to show additional options or settings.

SELECTION BUTTONS

Use the four selection buttons to choose options or settings displayed on the LCD screen.

ECOBOOST™ option

Press to activate the EcoBoost™ option. The EcoBoost™ option provides additional energy savings through reduced hot water usage and maintains cleaning performance by lengthening the wash time on some cycles.

™

NOTE: Press and hold the EcoBoost

option button

for 3 seconds to turn the drum light on or off.

WASH CYCLE KNOB

Use your Wash Cycle Knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load. See “Cycle Guide” for detailed descriptions of cycles.

FANFRESH® option

With the washer on, press to activate the FanFresh® option. This will periodically tumble the load after the end of the cycle for up to 16 hours while the integrated fan circulates air through the washer to reduce humidity.

When to use FanFresh® option:

n When you can’t remove the load from the washer right

away to help avoid musty odor buildup.

n Combined with the Quick Wash cycle, you can wash

and dry a small load of many common lightweight items overnight to save time and energy.

NOTES:

The door will lock while the FanFresh® option is active. Press the POWER button to stop the cycle and unlock the door.

FanFresh® option is not available if the spin speed is set to No Spin.

or SMART GRID BUTTON

Press to activate the Smart Grid option (see “Smart Feature Sheet”).

PRECISION DISPENSE ULTRA DRAWER

The Precision Dispense Ultra drawer gives you the convenience of automatically adding HE detergent, liquid chlorine bleach, and fabric softener to the wash load at the proper time. See “Using the Dispenser” for information on using the dispenser drawer.

Precision Dispense Ultra Cartridge

Each dispenser cartridge holds up to 18.5 oz. (550 ml) of liquid HE detergent, enough for up to

†

loads, depending on cycle and detergent concentration. The cartridge ts into compartment B of the dispenser drawer for convenient loading.

Change detergent concentration setting if detergent used is different than factory preset of 2x concentration.

Change water hardness setting if desired level is different than factory preset of Normal.

Powdered High Efciency “HE” detergent compartment

This compartment holds powdered HE detergent for a single load.

Liquid fabric softener compartment

Automatically dilutes and dispenses liquid fabric softener at the optimum time in the cycle.

Use only liquid fabric softener in this dispenser.

Liquid chlorine bleach compartment

Automatically dilutes and dispenses liquid chlorine bleach at the optimum time during the rst rinse after the wash cycle. This compartment cannot dilute powdered bleach.

Choosing the Right Detergent

Use only High Efciency detergents. The package will be marked “HE” or “High Efciency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failure and, over time, buildup of mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use.

Use only High Efciency (HE) detergent.

†

The number of loads will vary, depending on detergent concentration, load size, cycle used, and soil level. The maximum capacity of up to 36 loads requires use of 6x concentration detergent.

USING THE PRECISION DISPENSE DISPENSER

To use the dispenser drawer:

1. Open the dispenser drawer.

2. Add laundry products as described in steps 4–6.

Precision Dispense Ultra cartridge Adding detergent for a single load

Tab

Use only HE High Efciency liquid detergents. The dispenser cartridge will hold about 18.5 oz. (550 ml) of HE liquid detergent, or enough for up to 36 loads†.

To Fill:

Pull back on the tab and lift the ll door. Fill to the “MAX” line with HE liquid detergent. Close ll door. It will click into place.

To Install the Dispenser Cartridge:

1. Pull out the dispenser drawer.

2. Insert the dispenser cartridge completely in detergent

compartment as shown. It should click into position.

3. Slowly slide the dispenser drawer in until it is completely

closed. The washer will automatically detect the dispenser cartridge.

4. Adjust the detergent concentration and water hardness

settings, if needed. Default settings are 2x detergent concentration and normal water hardness. If the detergent concentration is not listed on the package, see “About Detergent Concentration” to calculate the concentration.

To Adjust Dispenser Settings:

1. Press PRECISION DISPENSE.

2. Select the desired settings using the

LCD control buttons.

NOTE: The dispenser cartridge should be rinsed out when changing detergents or when the washer will not be used for extended periods. For instructions on cleaning the dispenser cartridge, see “Washer Maintenance”.

†

The number of loads will vary, depending on detergent concentraon, load size, cycle used, and soil level. The maximum capacity of up to 36 loads requires use of 6x concentraon detergent.

Use only High

Efciency (HE)

detergent.

3. Slowly close the dispenser drawer. Make sure it is

completely closed.

NOTE: A small amount of water may remain in the dispensers from the previous wash cycle. This is normal.

Powdered HE

detergent

compartment

Lift out the cartridge and set aside.

Powdered HE detergent

Place a measured amount of detergent in the powdered HE detergent compartment.

Use only High Efciency

(HE) detergent.

Powdered detergent:

Add directly to the compartment.

IMPORTANT:

n Do not use liquid detergents in the single-load

compartment; liquid detergents may seep out of the detergent compartment before the main wash begins.

n Do not add single-dose laundry packet to dispenser

drawer.

n If you are using the Delay Wash option, use of the

dispenser cartridge is recommended, or powdered detergent may be used in the HE powdered detergent compartment.

Liquid HE detergent

If you frequently alternate between two different liquid HE detergents, you may purchase an additional Precision Dispense Ultra cartridge, part number W10250743A.

See “Accessories” for ordering information.

CYCLE GUIDE — STANDARD CYCLES

For additional cycle details and options, refer to the LCD display. Settings and options shown in bold are default settings for that cycle. Not all features and cycles are available on all models. For best performance, not all settings are available with each cycle, and some options cannot be used together.

Items to wash: Cycle:

Normally soiled cottons, Normal/ Hot Extra High Heavy Extra Rinse This cycle combines medium-speed linens, sheets, and Casual Warm/Warm High Normal Deep Clean** tumbling and an extra-high-speed mixed garment loads Warm Medium Light Prewash spin. This cycle is designed to Cool No Spin Presoak provide the most energy efciency. Cold FanFresh® Delay Start

Sturdy colorfast Heavy Sanitize† Extra High Heavy Extra Rinse High-speed tumbling and an extra- fabrics and heavily Duty Hot High Normal Deep Clean** high-speed nal spin help provide soiled garments Warm/Warm Medium Light Prewash optimal cleaning and reduce drying Warm Low Presoak times. Cool No Spin EcoBoost™ Cold FanFresh® Delay Start

Heavily soiled white Whitest Sanitize† Extra High Heavy Extra Rinse Hot wash temperatures ensure fabrics Whites Hot High Normal Deep Clean** liquid chlorine bleach action. Warm/Warm Medium Light Prewash An Extra Rinse helps remove any Warm Low Presoak bleach residue in clothes. Cool No Spin EcoBoost™ Cold FanFresh® Delay Start

Large items such as Bulky Sanitize† High Heavy Extra Rinse Uses an initial soak to completely jackets, throw rugs, Items Hot Medium Normal Deep Clean** saturate the load, followed by and sleeping bags Warm/Warm Low Light Prewash medium wash speeds and a Warm Extra Low Presoak medium-speed spin to maintain Cool No Spin EcoBoost™ load balance. Cold FanFresh® Delay Start

Sturdy garments and Allergen†† Sanitize† Extra High Heavy Extra Rinse Uses more water to ush out household items Hot High Normal Deep Clean** allergens such as dust mites and pet exposed to possible Medium Light Prewash dander from normally-soiled items. allergens Presoak FanFresh®

Sheer fabrics Delicate Warm/Warm Extra High Normal Extra Rinse This cycle combines low-speed and lingerie Warm High Light FanFresh® tumbling and low-speed spin Cool Medium Delay Start for gentle fabric care. Cold Low Extra Low No Spin

Small loads of items Hand Wash Warm/Warm Extra High Normal Extra Rinse Similar to the way garments are labeled “handwash”: Warm High Light FanFresh® hand-washed in a sink, this cycle undergarments, Cool Medium Delay Start combines periods of low-speed bras, silks Extra Low mesh garment bags as needed. No Spin

Cold Low tumbling and soaking. NOTE: Use

Wash

Temperature:*

Spin

Speed:

Soil

Level:

Available

Options:

Cycle Details:

** Deep Clean with Steam adds steam to assist in removing tough stains.

Models: WFW97HE and WFL98HE**

† Sanitize option

This washer has a Sanitize option that is certied by NSF International, an independent, third party testing and certication organization. The certication veries that this option eliminates 99.9% of bacteria typically found on clothing, bedding, and towels. There is no carryover of bacteria between loads after the option is complete.

Only the Sanitize option has been designed to meet the requirements of NSF Protocol P172 Sanitization Performance

of Residential and Commercial, family sized clothes washer.

Use the Sanitize option to clean heavily soiled, colorfast fabrics. This option combines a super hot water temperature to

help ensure the removal of heavy soils and stains. It is recommended that you set your hot water heater to 120°F (49°C) to ensure proper performance during this option.

†† Allergen

Allergen cycle certied by NSF International, an independent, third party testing and certication organization. The certication veried that this cycle reduced tested allergens by at least 95.0% and maintained the water temperature necessary to kill dust mites. Only the allergen cycle has been designed to meet the requirements of NSF Protocol P351 for Allergen Reduction Performance effectiveness.

CYCLE GUIDE — SPECIAL-PURPOSE CYCLES

Items to wash: Cycle:

Swimwear, items Rinse/Drain Warm/Warm Extra High N/A FanFresh® The default cycle is Rinse/Drain & that need rinsing only & Spin Warm High Spin. This cycle adds water, then Cool Medium uses high-speed tumbling and an Cold Low extra-high-speed spin. For some Extra Low fabrics, you may wish to set the No Spin spin speed to a lower setting.

Wet load of clothes Rinse/Drain N/A Extra High N/A FanFresh® Select “None” for rinses. Use this & Spin High cycle to spin excess water out of a Medium load. This cycle drains the water Low and spins at an extra-high speed. Extra Low Spin speed can be set to a lower No Spin setting.

Custom My Cycle Custom Save your favorite cycle/setting combinations. See the My Cycle and Specialty Cycle section of this guide.

No clothes in washer Clean Washer N/A N/A N/A N/A Use this cycle every 30 washes to with affresh® keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh® Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.” IMPORTANT: Do not place garments or other items in the washer during the Clean Washer with affresh® cycle. Use this cycle with an empty wash tub.

Lightly soiled cotton Quick Wash Hot Extra High Heavy Extra Rinse For small loads (3-4 items) needed or synthetic garments Warm High Normal FanFresh® quickly. This cycle combines Cool Medium Light Delay Start high-speed tumbling, a shortened Cold Low wash time, and an extra-high-speed Extra Low spin for reduced drying times.

Jeans and denims Jeans Warm Medium Heavy Extra Rinse Cycle combines low-speed Cool Low Normal Prewash tumbling and medium-speed spins Cold Extra Low Light Presoak to provide gentle care for jeans and No Spin FanFresh® denims.

Blankets/Comforters Specialty Varies by cycle. See the My Cycle and Specialty Specialty Cycles provide custom Pillows Cycles Cycle section of this guide. cycles for tackling common Sheets/Linens household cleaning tasks. Refer to Wool Sweaters the on-screen description for the Kidswear individual cycles for additional Sportswear details and available settings. Intimates Business Wear

Wash

Temperature:*

Spin

Speed:

Soil

Level:

Available

Options:

Cycle Details:

*All rinses are cold, except Warm/Warm, which has a warm wash and a warm rinse.

Load Size Recommendations

For best results, follow the load size recommendations noted for each cycle. For cycles without a load size recommendation, follow on-screen instructions or see the Cycle Details.

Small load: Fill the washer drum with 3-4 items, not more than 1/4 full.

Medium load: Fill the washer drum up to about 1/2 full.

Large load: Fill the washer drum up to about 3/4 full.

Extra-large load: Fill the washer drum, but make sure clothes can tumble freely.

For best results, avoid packing tightly.

USING YOUR WASHER

First wash cycle without laundry

Before washing clothes for the rst time, ll the HE liquid dispenser cartridge and install in the dispenser drawer. Choose the QUICK WASH cycle and run it without clothes. Use only HE detergent. This initial cycle serves to ensure the interior is clean and the dispenser drawer is ready for use before washing clothes.

2. Add laundry products (if desired)

1. Sort and prepare your laundry

Sort items by recommended cycle, water temperature, and colorfastness. Separate heavily soiled items from lightly soiled. Separate delicate items from sturdy fabrics. Treat stains promptly and check for colorfastness by testing stain remover products on an inside seam.

IMPORTANT:

n Empty pockets. Loose change, buttons, or any small object

can plug pumps and may require a service call.

n Close zippers, fasten hooks, tie strings and sashes, and

remove non-washable trim and ornaments.

n Mend rips and tears to avoid further damage to items

during washing.

n Turn knits inside out to prevent pilling. Separate lint-takers

from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

n Do not dry garments if stains remain after washing, because

heat can set stains into fabric.

n Always read and follow fabric care labels and laundry

product instructions. Improper usage may cause damage to your garments.

Single-dose laundry packet, Oxi-type boosters, color-safe bleach, or fabric softener crystals can be added to the drum prior to adding laundry.

NOTE: Do not add clothes to washer drum prior to adding laundry products. Always follow manufacturer’s instructions.

3. Load laundry into washer

Open the washer door. If desired, add single-dose laundry packet, Oxi product, or color-safe bleach to the washer drum before loading clothes. Place a load of sorted clothes loosely in the washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling. Close the washer door by pushing it rmly until the latch clicks.

n Depending on load type and cycle, the washer can be fully

loaded, but not tightly packed. Washer door should close easily. See “Cycle Guide” for loading suggestions.

n Mix large and small items and avoid washing single items.

Load evenly.

n Wash small items in mesh garment bags. For multiple items,

use more than one bag and ll bags equally.

NOTE: Do not add single-dose laundry packets, Oxi-type boosters, or color-safe bleach to dispensers. They will not dispense correctly.

4. Add HE detergent

6. Add liquid chlorine bleach

to dispenser (if desired)

Precision

Dispense Ultra

cartridge

Select detergent dispenser, based on type of HE detergent used (either liquid or powdered). See “Using the Precision Dispense Dispenser” instructions on how to use the dispenser.

Single load

powdered

HE detergent

5. Add fabric softener to dispenser

(if desired)

Liquid fabric

softener

compartment

Pour a measured amount of liquid fabric softener into liquid fabric softener compartment. Always follow manufacturer’s directions for correct amount of fabric softener based on your load size.

Fabric softener is always dispensed in the last rinse, even if Extra Rinse is selected.

IMPORTANT: Do not overll, dilute, or use more than 1/4 cup (60 mL) of fabric softener. Do not ll past the MAX line. Overlling dispenser will cause fabric softener to immediately dispense into washer.

Do not spill or drip any fabric softener onto the clothes.

Do not use liquid fabric softener dispenser balls in this washer. They will not dispense correctly.

Liquid chlorine

bleach

compartment

Add liquid chlorine bleach to the bleach compartment. Do not overll, dilute, or use more than 2/3 cup (165 mL). Do not use color-safe bleach or Oxi in the same cycle with liquid chlorine bleach.

Always measure liquid chlorine bleach. Use a measuring cup with a pour spout; do not guess.

Do not ll beyond the “MAX” level. Overlling could cause garment damage.

Add single-dose laundry packet, Oxi product, or color-safe bleach to the washer drum before loading the clothes. Do not add products to dispensers.

7. Press POWER to turn on washer

Slowly close the Precision Dispense drawer. Make sure the drawer is closed completely, then press POWER to turn on the washer.

8. Select CYCLE

Turn cycle knob to choose your wash cycle. The cycle name and options will appear in the display.

See “Cycle Guide” for details on cycle features, or press More Info. Not all options and settings are available on all cycles.

When selecting My Cycle or Specialty Cycles, refer to the LCD display for additional options and settings. For more information on using My Cycle and Specialty Cycles, see “My Cycle and Specialty Cycles”.

9. Adjust settings (if desired)

59min

Estimated Cycle Time

Normal/Casual

Use the arrows to increase or decrease the delay start time

O

20 hours

Delay Start: 6 hours

59min

Estimated Cycle Time

11. Setting a delayed start

The display will show the default settings for the selected cycle. If desired, press the button beneath each setting to adjust the Temperature, Soil Level, and Spin Speed, and to add options such as an additional Rinse. Use the

and u arrow

keys to page to additional options. For more information on a cycle, press MORE INFO.

NOTE: Not all settings are available on all cycles. See “Cycle Guide” for available settings.

10. Select any additional options

(options vary by model)

Press the FanFresh®, Smart Grid, or EcoBoost™ button to add these options to the selected cycle.

If the FanFresh automatically activate the vent fan and tumble the load periodically for up to 16 hours. This is useful if you are unable to remove a load immediately after the cycle has nished.

The EcoBoost through reduced hot water usage and maintains cleaning performance by lengthening the wash time on some cycles.

NOTE:

n Not all options and settings are available with all cycles,

and not all features and cycles are available on all models.

n On model WFL98 only, see the “Smart Feature Sheet”

for information about setting up Smart functionality, turning it on and off, receiving important notications, and taking advantage of available features.

option is selected, the washer will

™

option provides additional energy savings

If you do not want to begin a cycle immediately, you may choose the DELAY START option. This will delay the start of the wash cycle by up to 20 hours.

To set a delayed start:

Select the Delay Start option using the LCD control buttons.

Use the buttons to adjust the delay time up or down.

Press START/PAUSE to set the delay. The delay countdown

has started when the START/PAUSE light stops blinking.

IMPORTANT: If you are using the Delay Wash option, use of the dispenser cartridge is recommended, or powdered detergent may be used in the HE powdered detergent compartment.

Remote Start (model WFL98 only)

Remote Start

Remote

Start

Remote Start allows you to start your washer remotely using the Smartappliances app. Make this selection last using the System Settings button and the LCD control button. Make sure that your washer remains closed and the cycle is not adjusted until you start the cycle.

Select the desired cycle and features.

2. Press the System Settings button.

3. Press the LCD control button for Remote Start.

4. Press the LCD control button for the desired setting.

5. Make sure the washer remains on. If the washer is turned

off, the Remote Start feature will turn off.

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