Whirlpool WFW9620HW0, WFW9620HC0, WFW9620HBK0 Owner’s Manual

Use and Care Guide

Guide d’utilisation et d’entretien

Front-Loading Automatic Washer

Laveuse automatique à chargement frontal

Para obtener acceso al Manual de uso y

cuidado en español, o para obtener información adicional acerca de su producto, visite: www.whirlpool.com

If you have any problems or questions, visit us at www.whirlpool.com Pour tout problème ou toute question, consulter www.whirlpool.ca

Connect your Smart Washer with your mobile device

at www.whirlpool.com/connect (in Canada, www.whirlpool.ca/connect) Connecter votre laveuse intelligente avec votre appareil mobile

à www.whirlpool.ca/connect)

W11201742A W11201743A – SP

Designed to use only HE High Efficiency detergents.

Conçue pour l’utilisation d’un détergent haute efficacité seulement.

Table of Contents
WASHER SAFETY.........................................................	2
ACCESSORIES.............................................................	4
OPERATING INSTRUCTIONS......................................	5
Control Panel and Features....................................	5
Cycle Guide............................................................	6
Choosing the Right Detergent.................................	9
Using the Dispensers............................................	10
Using Your Washer................................................	11
Washer Maintenance.............................................	17
INTERNET CONNECTIVITY GUIDE............................	22
TROUBLESHOOTING..................................................	23
CONNECTED APPLIANCE REGULATORY
NOTICES......................................................................	33
WARRANTY.................................................................	35
ASSISTANCE OR SERVICE.........................	Back Cover

Table des matières
SÉCURITÉ DE LA LAVEUSE.........................................		36
ACCESSOIRES..............................................................		38
INSTRUCTIONS D’UTILISATION..................................		39
Tableau de commande et caractéristiques..............		39
Guide de programmes.............................................		40
Choix du détergent approprié...................................		45
Utilisation des distributeurs......................................		46
Utilisation de la laveuse............................................		47
Entretien de la laveuse..............................................		54
GUIDE DE CONNEXION INTERNET..............................		59
DÉPANNAGE...................................................................		60
AVIS D’APPLICATION DE LA RÉGLEMENTATION
DE LA CONNEXION DES ÉLECTROMÉNAGERS........		70
GARANTIE.......................................................................		72
ASSISTANCE OU SERVICE................	Couverture arrière

WASHER SAFETY

2

3

ACCESSORIES

INSTALLATION & MAINTENANCE

ACCESSORIES

FACTORY CERTIFIED PARTS – these three words represent quality parts and accessories designed specifically for your appliance.

Time tested engineering that meets our strict quality specifications.

FACTORY CERTIFIED PARTS

Accessories designed for your appliance:

Customize your new washer with the following genuine Whirlpool accessories. For more information on options and ordering,

call 1-866-698-2538 or visit us at: www.whirlpoolparts.com.

In Canada, call 1-800-688-2002 or visit us at www.whirlpool.ca.

15" Pedestal

Color-matched pedestals raise the washer to a more comfortable working height. The large drawer provides convenient storage.

4

OPERATING INSTRUCTIONS

Control Panel and Features

2

5

4:28

3:15

What to Wash How to Wash

REGULAR NORMAL

Temperature		Spin Speed		Auto Dry
WARM		EXTRA FAST		Dry

1	3			6	7
		4

NOTE: The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail.

1POWER BUTTON

Touch to power up the washer.

2HOME BUTTON

Touch this button and the LCD screen will show the home screen, where you can select your cycle, settings, and options.

3FAVORITES BUTTON

Stores and accesses your favorite cycles and a history of your recently run cycles.

4LCD SCREEN

Use this screen to select cycle, settings, options, etc.

5REMOTE ENABLE BUTTON

Download the Whirlpool™ app and follow the instructions to connect your washer to your home Wi-Fi network. You may also visit www.whirlpool.com/connect. In Canada, visit www.whirlpool.ca/connect. After connecting to WiFi, touch the REMOTE ENABLE button any time you want to use the app. Touching this button locks out the LCD screen and you will be prompted with a message about the washer waiting for input from the app. If you want to exit this mode, touch the REMOTE ENABLE button again.

6TOOLS BUTTON

Touch this button to access the tools screen. For more information, see “Using Your Washer” Step 12.

7START/PAUSE BUTTON

Touch and hold to start, or touch to pause a cycle. When you start a cycle, the door will lock, the washer will sense the load size, and the wash cycle will begin.

8DISPENSERS

Load & Go™ Bulk Dispenser

The Load & Go™ dispenser gives you the convenience

of not having to add HE detergent and fabric softener to the wash load every time. It also determines the best time and amount to add the detergent to the load. See the “Using the Dispensers” section for information on using the dispenser drawer.

A B

A2-Liter Bulk Liquid High Efficiency (HE) detergent dispenser

This bulk dispenser holds up to 67.6 oz (2 L) of liquid HE detergent.

B1-Liter Bulk Liquid High Efficiency (HE) detergent/ fabric softener dispenser

This bulk dispenser holds up to 33.8 oz (1 L) of liquid HE detergent or liquid fabric softener.

Each dispenser holds enough detergent or fabric softener for many loads of laundry. Each adds the appropriate quantity to the wash load at the proper time. See the “Using the Dispensers” section for information on using the dispenser.

IMPORTANT: Do not use chlorine bleach or powdered detergent in the bulk dispenser. Powdered detergent and bleach must be added to the single load dispenser. See the “Using the Washer” section.

Single-load dispenser drawer

The single-load dispenser drawer gives you the convenience of adding HE detergent, liquid chlorine bleach, and liquid fabric softener to the wash load at the proper time. See the “Using the Dispensers” section for information on using the dispenser drawer.

E

D

C

CHigh Efficiency (HE) detergent compartment

This compartment holds liquid or powdered HE detergent for your main wash cycle, and automatically dispenses detergent in the cycle.

DLiquid fabric softener compartment

This compartment holds liquid fabric softener. It automatically dispenses liquid fabric softener at the optimum time in the cycle.

ELiquid chlorine bleach compartment

This compartment automatically dilutes and dispenses liquid chlorine bleach at the optimum time during the first rinse after the wash cycle. It cannot dilute powdered bleach.

5

Cycle Guide

You can use this washer to wash only, dry only, or wash and dry. This washer has a unique user interface to help you select the best wash cycle for your load. The “What to Wash/How to Wash” layout guides you to the optimal cycle in two easy steps:

First, determine what items are in the load that you are trying to wash. Use that to guide your “What to Wash” selection. Then determine how you want the washer to wash them and select the appropriate “How to Wash” selection. Selecting “What to Wash” will automatically select a default “How to Wash selection,” so selecting a “How to Wash” is optional. See chart below for more details.

	“What to Wash”
What Items Do You Want to Wash?	Cycle Selection:
Cottons, linens, and mixed garment loads	Regular
Brightor dark-colored cottons, linens, and mixed loads	Colors
White fabrics/garments	Whites
Sturdy towels and washcloths	Towels
No-iron fabrics, dress shirts/pants, synthetics, sheer/lacy garments	Delicates
Large items such as small comforters, sleeping bags, jackets, and washable rugs	Bulky Items
	“How to Wash”
How Do You Want to Wash Them?	Cycle Selection:
Regular/normal	Normal
Fast	Quick
With fewer wrinkles	Wrinkle Control
Intense cleaning	Heavy Duty
Gentle cleaning with cold water	Cold Wash
Eliminate 99.9% of three common household bacteria	Sanitize*

Settings and options shown in bold are default settings for that wash cycle. For best fabric care, choose the cycle, options, and settings that best fit the load being washed. Always read and follow fabric care labels and laundry product instructions. Avoid tightly packing the washer. The washer will not rinse well or spin correctly if tightly packed. Loading the drum half full or less will improve drying performance and cycle time. Not all settings are available with each cycle, and some options cannot be used together.

What	How		Basic Options			Additional Options
		Temperature	Spin Speed	Drying	Soil Level	Pre-Soak	Steam Clean		Extra Rinse	FanFresh®
				Options
Regular	Normal	Cold	Off	Auto Dry	Light	X	X		X	X
		Cool	Medium	Timed Dry	Normal
		Warm	Fast		Heavy
		Hot	Extra Fast
		Extra Hot
	Quick	Cold	Off	Auto Dry	Light	X	X		X	X
		Cool	Medium	Timed Dry	Normal
		Warm	Fast		Heavy
		Hot	Extra Fast
		Extra Hot
	Wrinkle	Cold	Off	Auto Dry	Light	X	X		X	X
	Control	Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Heavy Duty	Cold	Off	Auto Dry	Light	X	X		X	X
		Cool	Medium	Timed Dry	Normal
		Warm	Fast		Heavy
		Hot	Extra Fast
		Extra Hot
	Cold Wash	Cold	Off	Auto Dry	Light	X			X	X
		Cool	Medium	Timed Dry	Normal
		Warm	Fast		Heavy
		Hot	Extra Fast
		Extra Hot
	Sanitize	Extra Hot	Off	Auto Dry	Light		X		X	X
			Medium	Timed Dry	Normal
			Fast		Heavy
			Extra Fast
Colors	Normal	Cold	Off	Auto Dry	Light	X	X		X	X
		Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast

*This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. The extra hot wash temperature ensures sanitization. Check recommended wash temperature of your items. Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.

6

	What	How		Basic Options				Additional Options
			Temperature	Spin Speed	Drying	Soil Level	Pre-Soak	Steam Clean	Extra Rinse	FanFresh®
					Options
	Colors (cont.)	Quick	Cold	Off	Auto Dry	Light	X	X	X	X
			Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Wrinkle	Cold	Off	Auto Dry	Light	X	X	X	X
		Control	Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Heavy Duty	Cold	Off	Auto Dry	Light	X	X	X	X
			Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Cold Wash	Cold	Off	Auto Dry	Light	X		X	X
			Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Sanitize	Extra Hot	Off	Auto Dry	Light		X	X	X
				Slow	Timed Dry	Normal
				Medium		Heavy
				Fast
				Extra Fast
	Whites	Normal	Cold	Off	Auto Dry	Light	X	X	X	X
			Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Quick	Cold	Off	Auto Dry	Light	X	X	X	X
			Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Wrinkle	Cold	Off	Auto Dry	Light	X	X	X	X
		Control	Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Heavy Duty	Cold	Off	Auto Dry	Light	X	X	X	X
			Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Cold Wash	Cold	Off	Auto Dry	Light	X		X	X
			Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Sanitize	Extra Hot	Off	Auto Dry	Light		X	X	X
				Slow	Timed Dry	Normal
				Medium		Heavy
				Fast
				Extra Fast
	Towels	Normal	Cold	Off	Auto Dry	Light	X	X	X	X
			Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Quick	Cold	Off	Auto Dry	Light	X	X	X	X
			Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Wrinkle	Cold	Off	Auto Dry	Light	X	X	X	X
		Control	Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast
		Heavy Duty	Cold	Off	Auto Dry	Light	X	X	X	X
			Cool	Slow	Timed Dry	Normal
			Warm	Medium		Heavy
			Hot	Fast
			Extra Hot	Extra Fast

7

What	How		Basic Options				Additional Options
		Temperature	Spin Speed	Drying	Soil Level	Pre-Soak		Steam Clean	Extra Rinse	FanFresh®
				Options
Towels	Cold Wash	Cold	Off	Auto Dry	Light	X			X	X
(cont.)		Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Sanitize	Extra Hot	Off	Auto Dry	Light			X	X	X
			Slow	Timed Dry	Normal
			Medium		Heavy
			Fast
			Extra Fast
Delicates	Normal	Cold	Off	Auto Dry	Light	X		X	X	X
		Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Quick	Cold	Off	Auto Dry	Light	X		X	X	X
		Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Wrinkle	Cold	Off	Auto Dry	Light	X		X	X	X
	Control	Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Heavy Duty	Cold	Off	Auto Dry	Light	X		X	X	X
		Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Cold Wash	Cold	Off	Auto Dry	Light	X			X	X
		Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Sanitize	Extra Hot	Off	Auto Dry	Light			X	X	X
			Slow	Timed Dry	Normal
			Medium		Heavy
			Fast
			Extra Fast
Bulky Items	Normal	Cold	Off	Auto Dry	Light	X		X	X	X
		Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Quick	Cold	Off	Auto Dry	Light	X		X	X	X
		Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Wrinkle	Cold	Off	Auto Dry	Light	X		X	X	X
	Control	Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Heavy Duty	Cold	Off	Auto Dry	Light	X		X	X	X
		Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast
	Cold Wash	Cold	Off	Auto Dry	Light	X			X	X
		Cool	Slow	Timed Dry	Normal
		Warm	Medium		Heavy
		Hot	Fast
		Extra Hot	Extra Fast

Government energy certifications were based on the REGULAR (WHAT TO WASH), NORMAL (HOW TO WASH), DRYING MODE - AUTO DRYING OFF, TIMED DRYING 6 HOURS, DRYING ONLY ON CYCLE - DRYING TEMPERATURE SETTING NON-SELECTABLE. The as-shipped defaults of REGULAR (WHAT TO WASH), NORMAL (HOW TO WASH), WARM TEMP, SPIN SPEED EXTRA FAST, DRYING MODE - AUTO DRYING OFF, TIMED DRYING OFF, DRYING ONLY OFF were not used for energy testing.

8

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a non-HE detergent. Using non-HE detergent

will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use.

Use only High Efficiency (HE) detergent.

About Detergent Concentration

Today’s liquid HE detergents are concentrated. Most brands of concentrated HE detergent will show the level of concentration on the bottle.

However, if the detergent bottle does not give the concentration, it can be easily calculated. Just divide the package size in fluid ounces by the number of loads. Then refer to the chart below to find the concentration.

Set the concentration level setting on the washer by using

the Tools button (see Step 12 in “Using Your Washer). If you do not get your desired cleaning results, set the concentration level to a lower concentration number. If you have excess suds, set the concentration level to a higher concentration number.

Concentration	Number of ounces ÷ number of loads
2X	1.5–2.49 (44.4 mL–73.6 mL)
3X	0.9–1.49 (26.6 mL–44.1 mL)
4X	0.7–0.89 (20.7 mL–26.3 mL)
5X	0.5–0.69 (14.8 mL–20.4 mL)
6X	0.3–0.49 (8.9 mL–14.5 mL)

9

Using the Dispensers

1.For automatic dispensing, open the bulk dispenser drawer using the handle at the base of the washer. For a single load, open the single-load dispenser drawer at the top left corner of the washer and disable the Load & Go™ option.

2.Add laundry products as described below.

3.Slowly close the dispenser drawer. Make sure it is completely closed.

Adding HE detergent to dispenser

NOTES:

■■A small amount of water may remain in the single load dispenser from the previous wash cycle. This is normal.

■■See “About Detergent Concentration” for information on detergent concentration.

■■When detergent in the bulk dispenser is running low, the display will show the detergent level (Low).

■■Add single-dose and Oxi-type boosters to the drum before loading items. See the “Using Your Washer” section.

Load & Go™ bulk dispenser

Use only High Efficiency (HE) liquid detergents. The bulk dispensers will hold about 67.6 oz (2 L) or 33.8 oz (1 L) of liquid HE detergent, depending on dispenser,

or enough for many loads of laundry.

To Fill Bulk Dispeners:

Use only High Efficiency (HE) detergent.

Open the dispenser drawer by pulling on the handle at the

	base of the washer. If desired, the bulk dispensers can be
	completely removed from the drawer.	Tab
	Locate the Load & Go™ bulk
	dispenser. Gently pull up on the
	tab located on the bulk dispenser
	lid to lift the fill door.
	Fill to the “MAX” line (see
	illustrations at right) with HE
	liquid detergent or liquid fabric
	softener (1-liter dispenser only).
	Close fill door. It will click into place.	“MAX” line
	Make sure the concentration setting

is correct (see the “Choosing the Right Detergent” section).

It is recommended that you rinse out the Load & Go™ containers when refilling, when changing detergent types or concentrations, or when the washer will not be used for an extended period. For instructions on cleaning the dispenser

see the “Washer Care” section

For instructions on changing detergent concentration, see “Using Your Washer, Step 12

Adding detergent for a single load

Selector

HE detergent compartment

Use only High Efficiency (HE) detergent.

Pour a measured amount of HE detergent into detergent compartment. For powdered detergent, lift the selector to the high position. For liquid detergent, push down the selector to the low position.

Do not overfill; adding too much detergent may cause detergent to be dispensed into the washer too early.

Powdered detergent:	Liquid detergent:
Lift the selector to the high	Push down the selector
position. Add directly to the	to the low position. Add
compartment.	directly to the compartment.

IMPORTANT:

■■Disable Load & Go™ dispenser(s) as desired (see Step 12 in “Using Your Washer”).

■■Do not add single-dose laundry packet to dispenser drawer.

10

Using Your Washer

First wash cycle without laundry

Before washing clothes for the first time, set up the Load & Go™ bulk dispenser or add detergent to the single-dose dispenser (see the “Using the Dispensers” section). Choose the Regular (what to wash) and Quick (how to wash) cycle and run it without clothes. Use only HE detergent. This initial cycle serves to ensure the interior is clean.

1. Sort and prepare your laundry

Sort items by recommended cycle, water temperature,

and colorfastness. Separate heavily soiled items from lightly soiled. Separate delicate items from sturdy fabrics. Treat stains promptly and check for colorfastness by testing stain remover products on an inside seam.

IMPORTANT:

nEmpty pockets. Loose change, buttons, or any small object can plug pumps and may require a service call.

nClose zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

nMend rips and tears to avoid further damage to items during washing.

nTurn knits inside out to prevent pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

nDo not dry garments if stains remain after washing, because heat can set stains into fabric.

nAlways read and follow fabric care labels and laundry product instructions. Improper usage may cause damage to your garments.

2. Add laundry products, if desired

Single-dose laundry packets, Oxi-type boosters, color-safe bleach, or scented crystals can be added to the drum prior to adding laundry. When using single-dose laundry packets, make sure that the bulk dispenser is disabled or off (see Step 12).

NOTE: Always follow manufacturer’s instructions.

3. Load laundry into washer

Place a load of sorted items loosely in the washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling. If using the drying option, loading the drum half full or less and not interrupting the drying cycle by opening the door will improve drying performance and cycle time. Close the washer door by pushing it firmly until the latch clicks.

n Push load fully into the washer. Make sure no items are resting on the rubber seal to avoid trapping them between the seal and the door window.

n Mix large and small items and avoid washing single items. Load evenly.

n Wash small items in mesh garment bags. For multiple

items, use more than one bag and fill bags equally.

11