Whirlpool W10280475C User Manual
TOP-LOADING
GUIDE D’UTILISATION
HIGH EFFICIENCY
LOW-WATER WASHER
USE AND CARE GUIDE
ET D’ENTRETIEN DE
LA LAVEUSE HAUTE
EFFICACITÉ À FAIBLE
CONSOMMATION D’EAU
AVEC CHARGEMENT PAR
LE DESSUS
Para una version de estas instrucciones en español, visite www.Whirlpool.com
Table of Contents Table des matières
WASHER SAFETY .........................................................2
WHAT’S NEW UNDER THE LID? .................................3
CONTROL PANEL AND FEATURES ............................4
CYCLE GUIDE ...............................................................6
USING YOUR WASHER ................................................7
Using Laundry Product Dispensers ...............................8
Starting Your Washer ......................................................8
WASHER MAINTENANCE .............................................. 10
TROUBLESHOOTING ...................................................... 12
WARRANTY........................................................................ 17
ASSISTANCE OR SERVICE ...........................Back Cover
SÉCURITÉ DE LA LAVEUSE ......................................18
QUOI DE NEUF SOUS LE COUVERCLE? ................19
TABLEAU DE COMMANDE
ET CARACTÉRISTIQUES ..........................................20
GUIDE DES PROGRAMMES ......................................22
UTILISATION DE LA LAVEUSE ..................................24
Utilisation des distributeurs de produits de lessive ...25
Mise en marche de la laveuse ......................................25
ENTRETIEN DE LA LAVEUSE ........................................ 29
DÉPANNAGE ...................................................................... 31
GARANTIE .......................................................................... 38
ASSISTANCE OU SERVICE .............. Couverture arrière
W10280475C
W10280476C - SP
Designed to use only HE High Efciency
detergents.
Conçue pour l’utilisation d’un détergent haute
efcacité seulement.
WASHER SAFETY
2
WHAT’S NEW UNDER THE LID?
Cleaning with Less Water
Washplate
Traditional agitator-style
washer
The most striking difference in your new washer is the low-water
washplate wash system. The washer automatically adjusts the
water level to the load size—no water level selector is needed.
When loading the washer with dirty laundry, ll it evenly
around the basket wall.
Washer with low-water
washplate wash system
Automatic Load Size Sensing
As the washer dampens and moves the load, the level of the
clothes will settle in the basket. This is normal, and does not
indicate that more clothes should be added.
IMPORTANT: You will not see a washer basket full of water
as with your past agitator-style washer.
Choosing the Right Detergent
Use only High Efciency detergents. The package will be
marked “HE” or “High Efciency.” Low-water washing creates
excessive sudsing with a regular non-HE detergent. Using
regular detergent will likely result in longer cycle times and
reduced rinsing performance. It may also result in component
failures and noticeable mold or mildew. HE detergents are made
to produce the right amount of suds for the best performance.
Follow the manufacturer’s instructions to determine the amount
of detergent to use.
Use only High Efciency (HE) detergent.
Once you start the cycle, the lid will lock, and the washer will
begin the sensing process to determine the correct water level
for the load. This may take several minutes before water is
added. You will nd a step-by-step description in the “Cycle
Status Lights” section.
You will hear the motor turn the basket in short pulses to
thoroughly wet the load. This low-water wash method uses
less water and energy compared to a traditional agitator-style
washer.
Concentrated Cleaning
Low-water cleaning means concentrated cleaning. Rather
than diluting detergent as done in an agitator-style washer,
this washer delivers the detergent directly to the soils.
Normal Sounds You Can Expect
At different stages of the wash cycle, you may hear sounds and
noises that are different from those of your previous washer.
For example, you may hear a clicking and hum at the beginning
of the cycle, as the lid lock goes through a self-test. There
will be different kinds of humming and whirring sounds as the
washplate moves the load. And sometimes, you may hear
nothing at all, as the washer determines the correct water level
for your load or allows time for clothes to soak.
3
CONTROL PANEL AND FEATURES
1
1
ECO MONITOR
Your washer is specially designed to conserve energy
and water. Each cycle, along with any selected options,
will result in different energy usage. As you make your cycle
and temperature selections, the Eco Monitor shows how
well you are saving energy. Adjust the temperature and spin
speed within that cycle to improve energy usage. Using the
EcoBoost setting on a cycle can also be a one-touch way to
improve your Eco Monitor rating on many cycles.
WASH CYCLE KNOB
2
Use the Wash Cycle knob to select available cycles on your
washer. Turn the knob to select a cycle for your laundry load.
See “Cycle Guide” for detailed descriptions of cycles.
3
CYCLE OPTIONS
When you select a cycle, its default settings will light up.
TEMP
Temperature Control senses and maintains uniform
water temperatures by regulating incoming hot and
cold water.
Select a wash temperature based on the type of fabric
and soils being washed. For best results and following
the garment label instructions, use the warmest wash
water safe for your fabric.
• Warm and hot water will be cooler than what your
previous washer provided.
• Even in a Cool water wash, some warm water may
be added to the washer to maintain a minimum
temperature.
SOIL LEVEL
Soil level (wash time) is preset for each wash cycle.
As you press Soil Level, the cycle time (minutes) will
increase or decrease in the Estimated Time Remaining
display and a different wash time will appear.
For most loads, use the soil level that is preset with the
cycle you have chosen. For heavily soiled and sturdy
fabrics, press Soil Level to select more wash time, if
needed. For lightly soiled and delicate fabrics, press Soil
Level to select less wash time, if needed. Lower soil level
setting will help reduce tangling and wrinkling.
4
2
5
SPIN SPEED
This washer automatically selects the spin speed
based on the cycle selected. The preset speeds can be
changed. Not all spin speeds are available with all cycles.
• Faster spin speeds mean shorter dry times, but may
increase wrinkling in your load.
• Slower spin speeds mean less wrinkling, but will leave
your load more damp.
You may also add or remove options for each cycle. Note
that not all options can be used with all cycles, and some
are preset to work with certain cycles.
DEEP CLEAN/CLEAN BOOST
This option provides enhanced cleaning action for tough
stains. It will add additional agitation and soak time to
the cycle.
DELAY WASH
If you would like to set your washer to start at a preferred
time, select the Delay Wash option. You can use this
option to delay start of a wash cycle for up to 9 hours
(depending on model). Press Delay Wash button once
to delay 1 hour. If you want a longer delay period, press
and hold the button until your desired delay time (in hours)
shows in the Estimated Time Remaining display, up
to 9H. Then press START/Pause/Unlock to set the delay.
The countdown to the wash cycle will show in the
display window.
ECOBOOST
The EcoBoost option allows you to increase your energy
savings on your wash cycles. When this option is used,
the wash cycle will use slightly cooler wash water than
the selected temperature. The indicated temperature will
not change.
PRESOAK
Use this option to add an extra soak period to any cycle
when washing heavily soiled garments. You can adjust the
length of the soak period by changing the Soil Level.
EXTRA RINSE
This option can be used to automatically add a second
rinse to most cycles.
FABRIC SOFTENER
This option must be selected if using fabric softener
during a cycle. It ensures that fabric softener is added
at the correct time in the rinse for even distribution.
3
3
4
CYCLE SIGNAL
Use this option to adjust volume of the signal that sounds
at end of cycle. You may select Loud, Soft, or Off (no
indicator lit). A louder signal is helpful in removing items
as soon as cycle is complete.
To turn button sounds on or off:
Press and hold Cycle Signal for 3 seconds to turn the
button sounds off or on.
EST TIME REMAINING DISPLAY
4
The Estimated Time Remaining display shows the time
required for the cycle to complete. Factors such as load size
and water pressure may affect the time shown in the display.
Overloading, unbalanced loads, or excessive suds may
cause the washer to adjust the cycle time, as well.
SOAK
This portion of the cycle allows water to soak into the load for
optimal cleaning.
WASH
You will hear the motor and washplate moving the load.
Unlike traditional washers, the load is not covered with water.
Low-water cleaning means concentrated cleaning. Rather than
diluting detergent as done in an agitator-style washer, this washer
delivers the detergent directly to the soils. The motor sounds
may change at different stages in the cycle. The wash time is
determined by the selected soil level.
5
CYCLE STATUS LIGHTS
The Cycle Status Lights shows the progress of a cycle. At
each stage of the process, you may notice sounds or pauses
that are different from traditional washers.
SENSING
When the Start/Pause/Unlock button is pressed,
the washer will rst perform a self-test on the lid lock
mechanism. You will hear a click, the basket will make
a slight turn, and the lid will unlock briey before
locking again.
Once the lid has locked the second time, the washer
will use short, slow spins to estimate the load size. These
sensing spins may take 2 to 3 minutes before water is added
to the load and you may hear the hum of these spins. If the
sensing light is on, the washer is working properly. You will
hear the motor turn the basket in short pulses to thoroughly
wet the load. The washer will then move the load briey,
pause to allow water to soak in to the load, and resume
adding water. This process may repeat until the correct
amount of water has been added for the load. You may
also hear water owing through the dispenser, adding
detergent to the load.
NOTE: Avoid opening the lid during sensing. The
sensing process will start over when the washer is
restarted.he sensing light may also come on during
the Soak and Wash portions of the cycle. This is normal.
RINSE
You will hear sounds similar to the wash cycle as the washer
rinses and moves the load. You may hear the motor turning on
briey (short hum) to move the basket while lling. Fabric softener
will be added if the Fabric Softener option was selected. Some
cycles use spray rinsing.
SPIN
The washer spins the load at increasing speeds for proper water
removal, based on the selected cycle and spin speed.
DONE
Once the cycle is complete, this light will come on.
Remove the load promptly for best results.
LID LOCK
To allow for proper load sensing and spinning, the lid
will lock and the Lid Lock light will turn on. This light
indicates that the lid is locked and cannot be opened.
If you need to open the lid, press START/
Pause/Unlock. The lid will unlock once the
washer movement has stopped. This may
take several minutes if the load was spinning
at high speed. Press START/Pause/Unlock
again to resume the cycle.
5
CYCLE GUIDE
Settings and options shown in bold are default settings for that cycle. For best fabric care, choose the cycle
that best ts the load being washed.
Not all cycles and options are available on all models.
Items to
wash:
Machine-wash
silks, handwash fabrics
Small loads,
cottons,
polyester,
perm press
No-iron fabrics,
cottons, perm
press, linens,
synthetics
Cottons, linens,
and mixed
garment loads
Large items
such as sheets,
sleeping bags,
small comforters,
jackets, and
small rugs
Sturdy fabrics,
colorfast items,
towels, jeans
Heavily soiled
white fabrics
Heavily soiled
fabrics
Cycle:
Wash/Rinse
Temperature:
Delicates Hot/Cold
Quick
Wash
Casual
Normal
Bulky
Items
Heavy
Duty
Whites
Soak
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Spin
Speed:
High
Low
No Spin
High
Low
No Spin
High
Low
No Spin
High
No Spin
High
Low
No Spin
High
No Spin
High
Low
No Spin
No Spin
Soil
Level:
Extra Heavy
Heavy
Medium
Light
Extra Heavy
Heavy
Medium
Light
Extra Heavy
Heavy
Medium
Light
Extra Heavy
Heavy
Medium
Light
Extra Heavy
Heavy
Medium
Light
Extra Heavy
Heavy
Medium
Light
Extra Heavy
Heavy
Medium
Light
Extra Heavy
Heavy
Medium
Light
Available
Options:
Deep Clean*
Extra Rinse
Delay Wash
EcoBoost
Presoak
Deep Clean*
Extra Rinse
Delay Wash
EcoBoost
Presoak
Deep Clean*
Extra Rinse
Delay Wash
EcoBoost
Presoak
Deep Clean*
Extra Rinse
Delay Wash
EcoBoost
Presoak
Deep Clean*
Extra Rinse
Delay Wash
EcoBoost
Presoak
Deep Clean*
Extra Rinse
Delay Wash
EcoBoost
Presoak
Deep Clean*
Extra Rinse
Delay Wash
EcoBoost
Presoak
Delay Wash
EcoBoost
Cycle Details:
Use this cycle to wash lightly soiled
garments indicating “Machine Washable
Silks” or “Gentle” cycle on the care label.
Place small items in mesh garment bags
before washing. This cycle uses a higher,
preset water level.
Use this cycle to wash small, lightly
soiled loads of 2-3 items that are needed
in a hurry. This cycle features a spray
rinse.
Use this cycle to wash loads of no-iron
fabrics such as sport shirts, blouses,
casual business clothes, permanent
press, and blends.
Use this cycle for normally soiled
cottons and mixed fabric loads. This
cycle features a spray rinse. Low speed
spin is not available.
Use this cycle to wash large items such as
jackets and small comforters. The washer
will ll with enough water to wet down the
load before the wash portion of the cycle
begins, and uses a higher water level than
other cycles. Do not overload basket.
Use this cycle for heavily soiled or
sturdy items. Water-level sensing process
may take longer for some items than for
others because they will absorb more
water than other fabric types.
Deep Clean and Extra Rinse are default
options, but may be turned off. For
maximum soil removal use liquid
chlorine bleach.
Use this cycle to soak smail spots of set-in
stains on fabrics. After time has expired,
washer will drain, but will not spin. To set
a follow up cycle, select Drain & Spin, add
additional detergent and select a cycle
based on fabric type.
Swimsuits and
items requiring
rinsing without
detergent
Hand-washed
items or
dripping
wet items
No clothes in
washer
6
Rinse &
Spin
Drain &
Spin
Clean
Washer
with
Affresh
Tap Cold/Cold
Hot/Cold High
™
High
Low
No Spin
High
Low
No Spin
Extra Heavy
Combines a rinse and spin for loads
requiring an additional rinse cycle or to
complete a load after power interruption.
Spin speed is selectable; default is high.
This cycle uses a higher, preset water level.
Also use for loads that require rinsing only.
This cycle uses a spin to shorten drying
times for heavy fabrics or special-care
items washed by hand. Use this cycle to
drain washer after cancelling a cycle or
completing a cycle after a power failure.
Use once a month to keep the inside
of the washer fresh and clean. Higher
water levels and Affresh work together
to thoroughly clean the washer interior.
* Or Clean Boost (on some models).
USING YOUR WASHER
1. Sort and prepare your laundry
• Empty pockets. Loose change, buttons, or any small object
can pass under the washplate and become trapped, causing
unexpected sounds.
• Sort items by recommended cycle, water temperature,
and colorfastness.
• Separate heavily soiled items from lightly soiled.
• Separate delicate items from sturdy fabrics.
• Do not dry garments if stains remain after washing, because
heat can set stains into fabric.
• Treat stains promptly.
• Close zippers, fasten hooks, tie strings and sashes, and
remove non-washable trim and ornaments.
• Mend rips and tears to avoid further damage to items
during washing.
2. Load laundry into washer
Load garments in loose heaps evenly around basket wall.
Do not wrap large items such as sheets around the washplate;
load them in loose piles around the sides of the basket. Try
mixing different sized items to reduce tangling.
IMPORTANT: Items need to move freely for best cleaning and
to reduce wrinkling and tangling.
Helpful Tips:
• When washing water-proof or water-resistant items, load
evenly. See “Cycle Guide” for tips and more information on
using the Bulky Items cycle.
• Use mesh garment bags to help avoid tangling when washing
delicate or small items.
• Turn knits inside out to avoid pilling. Separate lint-takers from
lint-givers. Synthetics, knits, and corduroy fabrics will pick up
lint from towels, rugs, and chenille fabrics.
Always read and follow fabric care label instructions to avoid
damage to your garments.
7
Liquid
Chlorine Bleach
Using Laundy Product Dispensers
3. Add HE detergent to dispenser
Detergent tray
Add a measured amount of
HE detergent into detergent tray. This
tray holds 3 oz. (89 mL). Do not overll tray - adding too much
detergent may cause detergent to be dispensed into the washer
too early.
IMPORTANT: Use only High Efciency detergents. The package
will be marked “HE” or “High Efciency.” Low-water washing
creates excessive sudsing with a regular non-HE detergent.
Using regular detergent will likely result in longer cycle times and
reduced rinsing performance. It may also result in component
failures and noticeable mold or mildew. HE detergents are made
to produce the right amount of suds for the best performance.
Follow the manufacturer’s instructions to determine the amount
of detergent to use.
Using Oxi or color-safe bleach:
If using an Oxi or color-safe bleach laundry boost product, add
to the bottom of the washer basket before adding clothes.
HELPFUL TIP: See “Washer Maintenance” for information
on recommended method of cleaning washer dispenser trays.
5. Add fabric softener to dispenser
Fabric softener tray
Pour a measured amount of liquid
fabric softener into tray, always
follow manufacturer’s directions for correct amount of
fabric softener based on your load size. Close dispenser
drawer, then select Fabric Softener option.
IMPORTANT: Fabric Softener option must be selected
to ensure proper distribution at correct time in cycle.
Do not overll or dilute. Overlling dispenser will cause
fabric softener to immediately dispense into washer.
If Extra Rinse option is selected, fabric softener will be
dispensed into the last rinse.
It is normal for a small amount of water to remain in the
dispenser at the end of a cycle.
Starting Your Washer
6. Press POWER to turn on washer
4. Add liquid chlorine bleach
to dispenser
Liquid Chlorine
Bleach
Do not overll, dilute, or use more than 1 cup (250 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
8
Make sure the dispenser drawer is closed completely, then press
POWER to turn on the washer.
7. Select cycle
Turn cycle knob to choose your wash
cycle. When knob is lined up with a
cycle, you will hear a clicking sound.
Indicator for Estimated Time Remaining
will light up with a cycle time. For more
information, see “Control Panel”.
If you do not want to begin a cycle
immediately, you may choose DELAY
WASH option.
To set a delayed Start:
1. Press DELAY WASH button to select desired
start time.
2. Press START/Pause/Unlock to set the delay.
The delay countdown has started when the
START/Pause/Unlock light stops blinking.
To cancel delaying a cycle:
Press START/Pause/Unlock again to begin
a wash cycle immediately.
IMPORTANT: When delaying a cycle, use liquid HE detergent
only in the detergent dispenser tray. Powdered detergents may
absorb moisture from a previous cycle and clump before the
wash cycle begins.
8. Select cycle settings
Once you select a cycle, the default settings for that cycle
will be lit. Press the cycle settings buttons to change the
Temperature, Soil Level, and Spin Speed, if desired.
Always read and follow fabric care label instructions
to avoid damage to your garments.
Wash Temp
Hot
Some cold water is added to save
energy. This will be cooler than
your hot water heater setting.
Warm
Some cold water will be added,
so this will be cooler than what
your previous washer provided.
Cool - brights/darks
Warm water is added to assist in
soil removal and to help
dissolve detergents.
Cold
Warm water may be added to
assist in soil removal and to help
dissolve detergents.
Tap Cold
This is the temperature from your
faucet.
Suggested Fabrics
Whites and pastels
Durable garments
Heavy soils
Bright colors
Moderate to light soils
Colors that bleed
or fade
Light soils
Dark colors that
bleed or fade
Light soils
Dark colors that
bleed or fade
Light soils
9
9. Select cycle options
Select any other cycle options you may wish to add, if not
previously set. Some cycles will automatically add certain
options such as Deep Clean or Extra Rinse. These can be
turned off, if desired.
NOTE: Not all options are available with all cycles.
10. Press START/Pause/Unlock to
begin wash cycle
WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of
replacement on the label with a permanent marker.
CLEANING YOUR WASHER
Keep your washer as clean and fresh as your clothes.
To keep washer interior odor-free, follow this recommended
monthly cleaning procedure:
1. Make sure the washer is empty.
2. Using recommended AFFRESH® washer cleaner,
add one tablet to washer drum
OR
If using liquid chlorine bleach, add 1 cup (250 mL) to
liquid chlorine bleach dispenser.
Press the START/Pause/Unlock button to start the wash
cycle. Filling is delayed for several minutes while load balance
is sensed. When the cycle has nished, the DONE indicator
will light and the end of cycle signal will sound (if set).
Promptly remove garments after cycle has completed to
avoid odor, reduce wrinkling, and rusting of metal hooks,
zippers, and snaps.
Unlocking the lid to add garments
If you need to open the lid to add 1 or 2 missed garments:
Press START/Pause/Unlock; the lid will unlock once the
washer movement has stopped. This may take several minutes
if the load was spinning at high speed. Then close lid and
press START/Pause/Unlock again to restart the cycle.
If lid is left open for more than 10 minutes the water will
pump out automatically.
Delay in water ll
Filling is delayed for 2 to 3 minutes to check for load unbalance.
You will hear the hum of the spin prior to lling. This is normal
operation.
IMPORTANT: Do not add detergent to CLEAN WASHER
with AFFRESH™ cycle. Do not use more than recommended
amount of bleach to avoid damaging product over time.
3. Close washer lid.
4. Press POWER.
5. Select CLEAN WASHER with AFFRESH™ cycle.
6. Press START/Pause/Unlock. Water will pour into
washer for a moment and pause, lid will lock, then
cycle will continue.
NOTE: For best results, do not interrupt cycle. If cycle must
be interrupted, press Power and run a RINSE AND SPIN
cycle to ensure cleaner or bleach have been rinsed from
washer.
To clean exterior:
1. Use a soft, damp cloth or sponge to wipe up any spills.
2. Use all-purpose surface cleaner, if needed.
IMPORTANT: To avoid damaging the washer’s nish,
do not use abrasive products.
10
CLEANING YOUR DISPENSER TRAY
TRANSPORTING YOUR WASHER
You may nd laundry product residue leftover in your
dispenser trays. To remove residue, follow this
recommended cleaning procedure:
1. Pull tray out until you feel resistance.
2. Lift up slightly, and then continue pulling out.
3. Wash in warm, soapy water, using a mild detergent.
4. Rinse with warm water.
5. Air dry, or dry wtih a towel, then place back into slot.
IMPORTANT: Dispenser trays are not dishwasher safe.
1. Shut off both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
WINTER STORAGE CARE directions before moving.
3. Disconnect drain from drain system and drain any
remaining water into a pan or bucket. Disconnect drain
hose from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials
back inside washer. If you do not have packing tray,
place heavy blankets or towels into basket opening.
Close lid and place tape over lid and down front of
washer. Keep lid taped until washer is placed in
new location.
NON-USE AND VACATION CARE
Operate your washer only when you are home.
If moving, or not using your washer for a period of time,
follow these steps:
1. Unplug or disconnect power to washer.
2. Turn off water supply to washer, to avoid ooding due
to water pressure surge.
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off both water faucets; disconnect and drain water
inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
washer on RINSE AND SPIN cycle for about 30 seconds
to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to Installation Instructions to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet
hoses. Turn on both water faucets.
2. Plug in washer or reconnect power.
3. Run washer through BULKY ITEMS cycle to clean
washer and remove antifreeze, if used. Use only HE
High Efciency detergent. Use half the manufacturer’s
recommended amount for a medium-size load.
11
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Vibration or Off-Balance
Check the following for
proper installation or see
“Using Your Washer”
section.
Noises- For normal operating sounds, go to www.whirlpool.com/help
Clicking or metallic
noises
Possible Causes
Feet may not be in contact with the
oor and locked.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer
drain system.
Front and rear feet must be in rm contact with oor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check oor for exing or sagging. If ooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Use Bulky Item cycle for oversized, non-absorbent items such as
comforters or poly-lled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Solution
Gurgling or humming
Humming
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Not enough water
in washer
Washer may be
draining water.
The sensing light is on.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded properly.
Load not completely covered
in water.
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as nal amounts of water are
removed during the spin/drain cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal. Sensing spins will take several minutes
before water is added to the washer.
Water may splash off basket if washer is not level.
Tighten ll-hose connection.
Make sure all four ll hose at washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See “What’s
New under the Lid.”
IMPORTANT: Do not add more water to washer. The added water
lifts the load off the washplate, resulting in less cleaning.
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