W10621433
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
19
Vice President - Marketing and Sales
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
Steps for installation of NEO IC255/275/305/355/375 models:
DANGER
Your safety and the safety of others is very important
We have provided many important safety messages in this manual and on your appliance.
• Please read all safety and operating instructions before operating the appliance.
• Please retain this manual all times for reference.
• All warnings, cautions and notes on this refrigerator are important, please pay attention to them.
• For best results, follow all instructions given in this manual.
• Include both the model number and the serial number while corresponding with Whirlpool or your dealer in connec
tion with this product.
• Please get the Servicing done from an authorised Whirlpool Service center only.
• Co-operate with the Service engineer While he is carrying out the gas charging Process. This is the safety alert
symbol, it alerts you to hazards that can hur t you and others. All safety messages will be preceded by the safety alert symbol
and the word "DANGER1' or "WARNING."
You can be killed or seriously injured if you don't follow instructions.
All safety messages will identify the hazard, tell you how to reduce the chance of injury, and tell you what
can happen if the instructions are not followed.
Keep Ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
Do not damage the refrigerant circuit.
Do not use electrical appliance inside the food storage compartments of the appliance.
Explosion Hazard
Use non-flammable cleaners.
Failure to do so can result in death,
explosion or fire.
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
For NEO IC255/275/305/355/375 models:
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
(NEO IC255/275/305/355/375 Models)(NEO IC255/275/305/355/375 Models)
Replacing the fused lamp
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
Refrigerator Disposal:
By ensuring this product is disposed of correctly ,you will help avoid potential negative consequences for the environment
and human health, which could otherwise be caused by inappropriate waste handling of this product.
The Symbol on the product or on the documents accompanying the product , indicates that this appliance may not be treated as
household waste. Instead it shall be handed over to the authorized collection center for the recycling of electrical and electronic
equipment waste generated at the end of life of the product. Disposal must be carried out in accordance with local environmental
regulations for e-waste disposal ,which mandate channelization of e-waste to authorized collection center's) or registered
dismantler(s) or recycler(s) or returned to the pick-up or take back services provided by the manufacturer.
For more detailed information about treatment, recovery , disposal and recycling of this product ,please call @ 60008558*
( for private subscribers ) & 18601804558 ( for BSNL & MTNL subscribers )
* Prefix your city STD code
House Wiring Issues
Damage caused due to house wiring issues such as short leading to general non-functioning of the machine.
Rat bite issues on wiring harness
Damages such as short circuit leading to non-functioning of the machine due to rat bite on wiring harness.
Changes in the wiring
Any changes done in the product wiring by Whirlpool unauthorized person.
Components and materials used in the manufacture of this refrigerator does not contain any
hazardous substances and is fully compliant with provisions of hazardous substances outlined in
Chapter V of the e-waste (Management and Handling) Rules, 2011. The product therefore poses
no danger to health and safety during its life nor to the environment at the end of its life.
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
Whirlpool of India Ltd. (WOIL) offers the original purchaser of the Whirlpool refrigerator the benefit of a 10/5 Years Warranty that comprises of a 1 Year Comprehensive Warranty and a
9*/4** Year warranty on the compressor, provided the refrigerator is still in the possession of and used by the purchaser, as from the date of purchase.
One Year Comprehensive Warranty.
The refrigerator and all parts thereof (except the light bulb, crisper glass, Handle, Key, Leg and add-on plastic parts) to be free from defects in material and workmanship under normal use
and service. WOlL's obligations under this Warranty shall be limited to repairing or providing the replacement of any part (except the light bulb, crisper glass, Handle, Key, Leg and plastic
parts) of said refrigerator which thus proves defective within one year from the date of original purchase and which on WOlL's examination discloses to its satisfaction to be thus defective.
9*/4** Year Warranty on Compressor
The compressor to be free from defects in material and workmanship under normal use and service. WOlL's obligation under this warranty shall be limited to repairing or providing the replacement of compressor with
another in working condition which thus proves defective within 9*/4** years commencing immediately after the expiry of the 1 year period from the date of purchase and which on WOlL's examination discloses to
its satisfaction to be thus defective. This warranty covers compressor only. Gas changing is to be borne by the customer. It does not cover any other part such as condenser, freezer, capillary, suction line, overload
protector, relay, thermostat, drier, etc.
Warranty of Compressor voids if the customer has replaced / altered any Compressor attachments or accessories like Relay and / or OLP in part or full or if Servicing has been done by an unauthorized Service
person.
Limitations of Warranty.
1. This Warranty shall not apply to defects arising, in WOlL's opinion a) By reasons of accident, alteration, abuse, misuse, neglect, improper installation, unauthorised repairs or replacement of original parts, fire,
flood or other acts of God.
b) If the product is not used as per the guidelines and instructions given in the user care guide
Charges for repairs of this nature, if carried out, will have to be borne by the original purchaser.
2. This Warranty holds good only so long as there is correct use and maintenance of refrigerator as detailed in the use-and-care guide.
3. This Warranty will continue to be in force for the term herein specified, irrespective of what replacements may be provided under it, and such replacement shall not attract any fresh Warranty.
4. This Warranty is valid and binding provided that no service or repair has been attempted or effected by anyone other than the Authorised Service Franchisee and that immediate notification of any alleged
defect is given to WOIL or to the service franchisee.
5. This Warranty will cease to be applicable to defects arising out of pulled out power cord, blown fuse or improper electrical circuit which results in inoperation of refrigerator.
6. WOlL's employees and/or dealer and/or service franchisee have no authority to vary the terms of this Warranty.
7. Refrigerators are designed to operate on 230 volts, AC 50 cycles, single phase power supply.
8. a) This Warranty will automatically terminate on the expiry of the Warranty period of twelve months, even if the refrigerator may not be in use for any time during the Warranty period for any reason whatsoever
including any technical breakdowns, and the time taken for such repairs/replacements of parts and transit, whether under this Warranty or otherwise shall not be excluded from the Warranty period.
b) The warranty on compressor will automatically terminate on the expiry of 9*/4** years, even if the refrigerator may not be in use for any time during the said period or for any reason whatsoever.
9. a) While WOIL will make every effort to carry out repairs/replacements of parts under this Warranty as soon as possible, it is expressly made clear that WOIL shall not be liable to do so within any specified
period of time.
b) In the event of repairs/replacements of any parts, this Warranty will thereafter continue to remain in force only for the unexpired period of the Warranty.
10. It is entirely left to WOlL's discretion to effect repairs/replacements of parts at the site of installation or any at service station of its branches or of its authorised representatives/dealers.
11. The original serial numbers, if removed, obliterated or altered from the compressor or the cabinet, then this contract will cease to be valid.
12. Damage to the refrigerator or any parts thereof if caused during shifting or transportation is not covered by this Warranty. Customers are advised that all risks, inclusive of failure of the unit in transit, be
covered by an Insurance Policy at their cost.
13. Only courts at National Capital Region Of Delhi or Gurgaon shall have jurisdiction for settling claims or disputes arising out of present warranty.
14. a) Under the terms of one year Warranty, free service will be provided only within Municipal limits of the towns where the company has its branches or authorised service franchisees. Free service, outside
municipal limits specified above, will be provided after charging the to and fro travelling and other incidental expenses, as prevailing from time to time.
b) Under the Warranty on compressor, standard visit charges will be applicable within the municipal limits of town where WOIL has its Branch Office or authorised service franchisee. Service outside municipal
limits will attract to and fro travelling, other incidental expenses in addition to standard visit charges, as prevailing from time to time.
15. The warranty does not cover any accessories external to the product like trolleys, covers, etc....even those marketed by Whirlpool. Also light bulb, crisper glass, plastic parts i.e. bins, crisper, chiller, etc. are
not included in Warranty.
16. Any repair/replacement/refund shall be chargeable as per actual cost of such repair, replacement, where any damage to the product occurs due to any of the following reasons
a) House Wiring/Low Voltage/ Earthing NA.
b) Rat bite issues on wiring harness.
c) Any change with product wiring.
d) Overall cleaning of rubber and plastics parts, water tray cleaning
17. In case of of any replacement of any part or entire product, the entire part or entire defective product shall be returned to WOIL.
Shifting of Whirlpool Refrigerator.
1. It is essential to pack the refrigerator properly, before it is moved from one place to another, to prevent any damages in transportation. This becomes most essential when you move the refrigerator from one
city to another.
2. To pack the refrigerator properly, kindly contact WOlL's Branch Office or Authorised Dealer's Office in your city. During the Warranty period, whenever the refrigerator is shifted from the original city of
purchase to another, a Warranty transfer fee of Rs. 200/- which also includes the reinstallation charge of the machine, will be charged from the purchaser/owner.
3. In addition to proper packing, it is important to insure for any transit damages. Damages to the refrigerator during transportation by the purchaser/owner is not covered under Warranty.
Service on Sundays.
In some of the cities where Whirlpool of India Limited is providing service, customers can avail Sunday service on specific request. For details contact our Branch Offices.
If you have any queries about the product, please write to:
Whirlpool Consumer Care Cell: Whirlpool of India Limited, 28, NIT Faridabad, Haryana, India-121001.
*Refer to page 15
** Refer to page 15
Relationship for life with
The 10 (9+1) YEAR WARRANTY*
The 5 (4+1) YEAR WARRANTY**
10
10
5 (4+1) YEAR WARRANTY**
10 (9+1) YEAR WARRANTY*
WHIRLPOOL offers the original purchaser 1 year comprehensive
warranty and a 9*/4** year additional warranty on the compressor.
*MODEL No’s (for sale in India Only) NEO iCHILL IC275 FCGB4 & IC305, IC355, IC375, IC425, IC465 & IC495 models.
** Mastermind Range; Protton World Series 3Door Range; NEO iCHILL IC255 all models and IC275 TCG4 models only
Name
Address
City State Pin
Tel (O) ®
Model No. Serial No.
Date of Purchase
Date Month Year
Purchaser’s Signature
Dealer’s Stamp & Signature
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
- Customer’s Copy
Customer’s signature:
_________________________
Customer Voice ….. Your feedback matters !!!
1. The installation person was courteous & helpful Yes No
Yes No
2. I would describe my experience with installation as
3. I confirmed my warranty by calling Whirlpool
call center, post installation.
Not SatisfiedSatisfied
I certify that the above information & checks have been done to my satisfaction & I am fully satisfied with the
installation performance of the refrigerator.
Refrigerator Package Contains
1 Received following items -Use and care guide & keys Yes No
Demonstration Yes No
1 Any Transit damage Observed after unpacking Yes No
2 Condition of Earthling & Plug Point Good Poor
3 Warranty Terms & condition explained Yes No
4 Basic Function & features Yes No
5 User Interface function Yes No
Explanation
1 Usage of Refrigerator Yes No
2 House Wiring - Voltage condition Yes No
a. Phase & Neutral ( 220 - 230 V )
Volt
b. Phase & Earth (220 - 230 V )
Volt
c. Neutral & Earth ( < 10 V)
Volt
If not as per specification, has customer been advised on action to be taken) Yes No
3 House wiring condition Good Poor
If poor, has customer been advised on action to be taken? Yes No
4 Door Locking/unlocking Yes No
5 Refrigerator's body/side heating Yes No
6 Door gasket removal/cleaning/fitment Yes No
7 Leveling of the Refrigerator Yes No
8 Vegetable storage guidelines in crisper Yes No
9 Thermostat/Airflow setting as per loads and ambient Yes No
10 Normal Noise - Compressor, Gas flow & Fan air cutting Yes No
11 Reason of electrical Shocks/hazards Yes No
12 Error code Explanation Yes No
13 Ice bracket usage Yes No
14 Door alarm Yes No
15 Door opening and closing information Yes No
16 Cleaning in deck area Yes No
17 Bottle stuck Yes No
18 Things to be taken while covering of the refrigerator Yes No
19 Dos & Don'ts Yes No
Whirlpool Home Care Centre
Model No. & Serial No.: _____________________________ Compressor No.: ______________________
Customer’s Name: _____________________________ Telephone No.: _______________________
Address: ___________________________________________________________________
Installation Check Points
Machine Delivered on: _____________________________ Machine Installed on: ___________________
Tick Appropriate (By Service Engineer)
- Whirlpool’s Copy
Customer’s signature:
_________________________
Customer Voice ….. Your feedback matters !!!
1. The installation person was courteous & helpful Yes No
Yes No
2. I would describe my experience with installation as
3. I confirmed my warranty by calling Whirlpool
call center, post installation.
Not SatisfiedSatisfied
I certify that the above information & checks have been done to my satisfaction & I am fully satisfied with the
installation performance of the refrigerator.
Refrigerator Package Contains
1 Received following items -Use and care guide & keys Yes No
Demonstration Yes No
1 Any Transit damage Observed after unpacking Yes No
2 Condition of Earthling & Plug Point Good Poor
3 Warranty Terms & condition explained Yes No
4 Basic Function & features Yes No
5 User Interface function Yes No
Explanation
1 Usage of Refrigerator Yes No
2 House Wiring - Voltage condition Yes No
a. Phase & Neutral ( 220 - 230 V )
Volt
b. Phase & Earth (220 - 230 V )
Volt
c. Neutral & Earth ( < 10 V)
Volt
If not as per specification, has customer been advised on action to be taken) Yes No
3 House wiring condition Good Poor
If poor, has customer been advised on action to be taken? Yes No
4 Door Locking/unlocking Yes No
5 Refrigerator's body/side heating Yes No
6 Door gasket removal/cleaning/fitment Yes No
7 Leveling of the Refrigerator Yes No
8 Vegetable storage guidelines in crisper Yes No
9 Thermostat/Airflow setting as per loads and ambient Yes No
10 Normal Noise - Compressor, Gas flow & Fan air cutting Yes No
11 Reason of electrical Shocks/hazards Yes No
12 Error code Explanation Yes No
13 Ice bracket usage Yes No
14 Door alarm Yes No
15 Door opening and closing information Yes No
16 Cleaning in deck area Yes No
17 Bottle stuck Yes No
18 Things to be taken while covering of the refrigerator Yes No
19 Dos & Don'ts Yes No
Whirlpool Home Care Centre
Model No. & Serial No.: _____________________________ Compressor No.: ______________________
Customer’s Name: _____________________________ Telephone No.: _______________________
Address: ___________________________________________________________________
Installation Check Points
Machine Delivered on: _____________________________ Machine Installed on: ___________________
Tick Appropriate (By Service Engineer)
Date: _________ Time:___________
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
19
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
18-Apr-2014 01:59:03 EDT | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
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