Parts and Features
Starting Your Dishwasher
Loading Your Dishwasher
Using the Dispensers
Setting the Controis
Selecting a wash cycle
Using Cancel/Drain
Selecting cycle options
Changing a cycle or
an option setting
Using the delay wash
cycle..................................16
Understanding the status
indicators
Washing Speciai items
Caring for Your
Dishwasher...........................19
Saving Energy
Solving Common
Dishwashing Problems.......21
Troubleshooting...................24
Requesting Assistance
or Service
Index......................................26
Warranty
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flOBQ
DISHWASHER MODEL SERIES 960
PART NO
1-800-253-1301
Call our Consumer Assistance Center
with questions or comments.
3/9ÌP
A Note to You
Thank you for buying a WHIRLPOOL® appliance.
Because your life is getting busier and more complicated, WHIRLPOOL dishwashers are
easy to use, save time, and help you manage your home better. To ensure you enjoy years
of trouble-free operation, we developed this Use and Care Guide. It contains valuable
information about how to operate and maintain your appliance properly and safely. Please
read it carefully.
Also, please complete and mail the Ownership Registration Card provided with your
appliance. This card helps us notify you about any new information on your appliance.
Please record your model's information.
Whenever you call to request service for
your appliance, you need to know your
complete model number and serial number.
You can find this information on the model
and serial number label (see diagram on
page 4 for location of label).
Please also record the purchase date of
your appliance and your dealer’s name,
address, and telephone number.
Keep this book and the sales slip together in a safe place for future reference.
Model Number.
Serial Number .
Purchase Date.
Dealer Name _
Dealer Address
Dealer Phone
Our Consumer Assistance Center
number is toll-free.
Help us help you
Please:
• Have your dishwasher installed by a
qualified installer.
• Install where dishwasher is protected from
the elements.
• Install and level dishwasher on a floor that
will hold the weight, and in an area suitable
for its size and use.
• Properly connect dishwasher to electricity,
water, and drain.*
• See Installation Instructions for complete
information.
1-800-253-1301
• Remove all shipping plugs from hoses and
connectors (such as the cap on the drain
outlet) before installing.*
• Remove all hang tags and temporary
labels.
• Make sure dishwasher is not used by
anyone unable to operate it properly.
• Properly maintain dishwasher. See
page 19.
Dishwasher Safety
Your safety is important to us.
This guide contains safety statements under
warning symbols. Please pay special
attention to these symbols and follow any
instructions given. Here is a brief explana
tion of the use of the warning symbol.
A
This symbol alerts you to
hazards such as fire,
electrical shock, or
other injuries.
IMPORTANT SAFETY INSTRUCTIONS
WARNING - When using the dish
washer, follow basic precautions, including
the following:
• Read all instructions before using the
dishwasher.
• Use the dishwasher only for its intended
function.
• Use only detergents or rinse agents
recommended for use in a dishwasher,
and keep them out of the reach of children.
• When loading items to be washed:
1) Locate sharp items so that they are
not likely to damage the door seal.
2) Load sharp knives with the handles
up to reduce the risk of cut-type
injuries.
• Do not wash plastic items unless they
are marked “dishwasher safe” or the
equivalent. For plastic items not so
marked, check the manufacturer’s
recommendations.
• Do not touch the heating element during
or immediately after use.
• Do not operate the dishwasher unless
all enclosure panels are properly in place.
• Do not tamper with controls.
• Do not abuse, sit on, or stand on the door
or dish racks of the dishwasher.
• To reduce the risk of injury, do not allow
children to play in or on the dishwasher.
• Under certain conditions, hydrogen gas
may be produced in a hot water system
that has not been used for two weeks or
more. HYDROGEN GAS IS EXPLOSIVE.
If the hot water system has not been used
for such a period, before using the dish
washer turn on all hot water faucets and
let the water flow from each for several
- SAVE THESE
minutes. This will release any accumu
lated hydrogen gas. As the gas is
flammable, do not smoke or use an
open flame during this time.
• Remove the door to the washing compart
ment when removing an old dishwasher
from service or discarding it.
• For a grounded, cord connected appliance:
GROUNDING INSTRUCTIONS
The dishwasher must be grounded. In
the event of a malfunction or breakdown,
grounding will reduce the risk of electrical
shock by providing a path of least resis
tance for electric current. This appliance
is equipped with a cord having an
equipment-grounding conductor and
a grounding plug. The plug must be
plugged into an appropriate outlet that
is installed and grounded in accordance
with all local codes and ordinances.
WARNING - Improper connection of
the equipment-grounding conductor can
result in a risk of electrical shock. Check
with a qualified electrician or service
representative if you are in doubt whether
the dishwasher is properly grounded. Do
not modify the plug provided with the
dishwasher; if it will not fit the outlet, have
a proper outlet installed by a qualified
electrician.
• For a permanently connected dishwasher:
GROUNDING INSTRUCTIONS
The dishwasher must be connected to a
grounded metal, permanent wiring system,
or an equipment-grounding conductor
must be run with the circuit conductors
and connected to the equipment-ground
ing terminal or lead on the dishwasher.
INSTRUCTIONS -
Parts and Features
Your dishwasher is illustrated below with the parts and features called out. To help you find
information on specific parts or features quickly, page references are included.
Third level wash
(P- 10)
Adjustable top rack
(p. 10)
Extra-capacity
fold-down shelf
(not shown)
(p. 10)
Water inlet opening
(p. 9)
Rack bumper
(P- 9)
Bottom rack
(p. 9)
Heating element
Silverware
basket
(P. 8)
Cutlery
basket
(P. 7)
Door latch
Door color panel
Top rack adjuster
(p. 10)
Upper spray arm
(p. 9)
Spray tower
(P- 9)
Fold-down
divider
(P- 9)
Model and serial
number label
(on right side)
POWER CLEANS“
module
(P- 27)
Lower spray arm
(p. 9)
Overfill protector
(p. 19)
Detergent
dispensers
(p. 11)
Rinse agent
dispenser
(P. 12)
Access panel*
' See Installation Instructions
for more information.
Control panel
Your dishwasher has a row of push pads to select cycles and options. You must select a
cycle to start your dishwasher. You may select one or more options.
Status
indicators —
HIGH LOW
TEMP ENERGY AIR DRY
WASH RINSE
Pfeai S Seconda lo Lock Out
Starting Your Dishwasher
This section tells you how to start or stop your dishwasher. Refer to it for quick reference.
Before You Use Your Dishwasher
^WARNING
Fire Hazard
Do not use an extension cord.
Doing so can resuit in death, fire, or
eiectricai shock.
▲WARNING
Tip Over Hazard
Do not use dishwasher untii
compietely instaiied.
Do not push down on open door.
Doing so can result in serious injury
or cuts.
▲WARNING
Electrical Shock Hazard
Electrically ground dishwasher.
Connect ground wire to green ground
nut in terminal box.
Failure to do so can result in death
or electrical shock.
STARTING YOUR DISHWASHER
Starting a wash cycle
1. Load the dishwasher. See pages 7-10.
6. Run hot water at the sink nearest the
dishwasher until water is hot.
Turn water off. See page 20.
2. Spin the spray arms. They should
turn freely.
3. Add detergent. See page 11.
4. Add rinse agent, if needed. See page 12.
5. Close door firmly until it latches.
7. Press a Cycle pad. If desired, press one
or more Option pads. (See
pages 13-15.) The dishwasher
starts filling once you press a
Cycle pad unless you select
the delay wash cycle. You
may press Option pads as the machine
is filling.
The pad indicator glows red when a cycle
or an option is selected.
Stopping the dishwasher
You can stop your dishwasher anytime
during a cycle. All you have to do is:
• Open the door slightly. Wait for any filling
or spraying action to stop before opening
the door all the way. Close door to con
tinue cycle.
OR
• Press Cancel/Drain. Once pressed, a
2-minute drain starts. (See page 14.)
Loading Your Dishwasher
This section tells how to properly load your dishwasher for best washing and rinsing results.
Preparing to load the dishwasher
• To save water and energy, do not rinse
dishes before putting them into the
dishwasher.
• Remove large pieces of food, bones, and
other hard items. The POWER CLEAN’^'^
module removes food particles from the
water. The module contains a chopping
device which reduces the size of food items.
NOTE: If hard items such as fruit seeds,
nuts, and egg shells enter the POWER
CLEAN module, you might hear chopping,
grinding, crunching, or buzzing sounds.
Those sounds are normal when hard items
enter the module. Do not let metallic items
(such as pot handle screws) get into the
POWER CLEAN module. Damage can
occur.
• Foods like eggs, rice, pasta, and cooked
cereals may be hard to remove if left to dry
over a period of time. Run a RinseA/Vash
Later cycle to keep dishes moist if you do
not plan to wash them soon.
• Load dishes so soiled surfaces face the
rotating spray arm.
• Load dishes so they are not stacked or
overlapping. It is important for the water
spray to reach all soiled surfaces for best
washing. For best drying, water must be
able to drain from all surfaces.
Loading for quiet operation
• Secure lightweight load items in the racks.
• Pot lids and handles, pizza pans, cookie
sheets, etc., should not touch interior walls,
interfere with the spray arm’s rotation, or
cover the spray tower.
• Load dishes so they do not touch one
another.
NOTE: Keep sink drain plugs inserted
during dishwasher operation to prevent
noise transfer through drains.
Loading the cutlery basket
Use the cutlery basket to hold long items.
Always unload or remove the cutlery basket
before unloading the racks to avoid spilling
water on the cutlery.
IMPORTANT: Remove the basket and tip
the contents onto a cutting board to unload.
This helps avoid accidents with sharp points
and edges.
To remove the cutlery basket:
1. Grasp the basket on both sides and slide
it toward the top of the door.
2. Lift the basket off the holding buttons.
To replace the cutlery basket:
1. Set the basket on the holding buttons.
2. Slide the basket toward the bottom of the
door until it locks into place.
LOADING YOUR DISHWASHER
Loading the silverware basket
• Load the silverware basket while it is in the
door or take the basket out for loading on a
counter or table.
• Mix items in each section of the basket
with some pointing up and some down to
avoid nesting. Spray cannot reach nested
items.
IMPORTANT: Always load sharp items
(knives, skewers, forks, etc.) pointing
down.
• Put small items (baby bottle caps, jar lids,
etc.) in any section.
• You can also remove the basket for easy
unloading. Always unload or remove the
basket before unloading the racks to avoid
spilling water on the silverware.
To remove the basket:
1. Grab the basket by the handle and slide it
toward the top of the door.
2. Lift the basket off the holding buttons.
To replace the basket:
1. Set the basket on the holding buttons.
2. Slide the basket towards the bottom of
the door until it locks in place.
To open the basket:
• Unhook the latch as shown.
NOTE: Be sure the cover is completely
latched before pulling out the bottom rack
and before closing the dishwasher door.
LOADING YOUR DISHWASHER
Loading the bottom rack
Load items with cooked-on or dried-on food
in the bottom rack, with soiled surfaces
facing inward to the spray.
Mixed load
• Load plates, soup bowls, etc., between
prongs and facing inward to the spray.
• Make sure pot handles and other items do
not stop rotation of the spray arms. Spray
arms must move freely.
• Load items so they do not block or cover
the spray tower.
• Load heavily soiled cookware face down
in rack.
• Do not stack or overlap dishes. Water
spray must reach all soiled surfaces for
best results.
Utensil load
• Load cookie sheets, cake pans, and other
iarge items at sides and back. Loading
such items in front may keep water spray
from reaching detergent dispenser and
siivenware basket.
NOTES:
• Do not ioad glasses, cups, or plastic items
in the bottom rack.
• Do not ioad items between the bottom rack
and the side of the dishwasher tub. This
can biock the water inlet opening.
• If you have removed the bottom rack for
unloading or cleaning, replace it with
bumpers in front.
Mixed load
Utensil load
Bumpers must
face dishwasher door
Fold-down divider
Use the foid-down divider at the back of
the rack to make room for deep bowis,
roasters, etc.
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