Western Digital My Book Live Duo User Manual
My Book®Live
Personal Cloud Storage
User Manual
™
Duo
WD®Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or e-mail
support service at http://support.wdc.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. E-mail support
is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wdc.com.
Accessing Online Support
Visit our product support website at support.wdc.com and choose from these topics:
• Downloads—Download drivers, software, and updates for your WD product.
• Registration—Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
• Knowledge Base—Search by keyword, phrase, or answer ID.
• Installation—Get online installation help for your WD product or software.
• WD Community—Share your thoughts and connect with other WD users.
• Online Learning Center — Start here to get the most out of your personal cloud storage
device (http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America Asia Pacific
English 800.ASK.4WDC Australia 1 800 42 9861
(800.275.4932) China 800 820 6682 / +65 62430496
Spanish 800.832.4778 Hong Kong +800 6008 6008
India 1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)
Europe (toll free)* 00800 ASK4 WDEU Indonesia +803 852 9439
(00800 27549338) Japan 0120-994-120 / 00531-65-0442
Korea 02 703 6550
Europe +31 880062100 Malaysia +800 6008 6008 / 1 800 88 1908/+65 62430496
Middle East +31 880062100 Philippines 1 800 1441 0159
Africa +31 880062100 Singapore +800 6008 6008 / +800 608 6008/+65 62430496
Taiwan +800 6008 6008/+65 62430496
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
011 26384700 (Pilot Line)
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
drive online at http://register.wdc.com or by using My Book Live Duo software (see “System
Settings” on page 59).
ii
Table of Contents
WD® Service and Support ................................ii
Registering Your WD Product..............................ii
1 Important User Information......................1
Important Safety Instructions ............................. 1
Recording Your WD Product Information .................... 2
2 Product Overview .............................3
About the System...................................... 3
Features ............................................. 3
About the Online Learning Center.......................... 5
Package Contents ..................................... 5
System Requirements .................................. 7
Preinstallation Instructions ............................... 7
Handling Precautions ................................... 8
Specifications......................................... 8
Product View ......................................... 9
3 Connecting the Drive and Getting Started .........10
Getting Started Using the Online Setup Software ............. 10
Getting Started Without the Online Setup Software
(Windows & Mac OS) ................................ 17
What Can I Do Now? .................................. 21
4 Backing Up and Retrieving Files .................22
Using WD SmartWare™ (Windows Only) ................... 22
Using Windows 8 File History ............................ 36
Using Windows 7/ Windows Vista Backup .................. 37
Using Apple Time Machine .............................. 38
5 Managing Your Drive With WD Quick View ........43
Installing WD Quick View (Mac OS Only).................... 43
Accessing WD Quick View Shortcut Options ................ 44
Checking Drive Status ................................. 45
Launching WD SmartWare (Windows only).................. 45
Exiting WD SmartWare Safely (Windows only)................ 46
Opening Shares ...................................... 46
MY BOOK LIVE DUO
USER MANUAL
TABLE OF CONTENTS – iii
Launching the My Book Live Duo Dashboard ................ 47
Mapping the Drive (Windows only) ........................ 47
Creating a Shortcut to the Public Share (Windows only) ........ 47
Viewing Drive Properties ................................ 48
Monitoring Storage.................................... 49
Safely Shutting Down .................................. 49
Monitoring Alerts ..................................... 49
Ejecting A USB Storage Device Using Quick View ............ 51
Uninstalling the WD Quick View Icon ...................... 51
6 Using the My Book Live Duo Dashboard ..........53
Launching the My Book Live Duo Dashboard ................ 53
Starting the My Book Live Duo Dashboard .................. 54
Understanding Dashboard Components.................... 55
Obtaining Customer Support ............................ 56
What Can I Do Now? .................................. 58
7 Configuring Basic Settings .....................59
System Settings ...................................... 59
Network Settings ..................................... 64
Utilities Settings ...................................... 66
Remote Access Settings ............................... 70
Media Server Settings ................................. 70
Storage Settings...................................... 71
8 Managing Users .............................77
Viewing Users........................................ 77
Creating a User ...................................... 78
Creating a Private Share for a User........................ 79
Changing a User’s Password ............................ 80
Editing User Settings .................................. 80
Deleting a User....................................... 80
9 Managing Shares.............................81
Viewing a List of Shares ................................ 81
Creating a New Share.................................. 82
Creating a New User .................................. 83
Making a Share Public ................................. 84
MY BOOK LIVE DUO
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TABLE OF CONTENTS – iv
Deleting a Share ......................................84
Opening a Share ......................................84
10 Managing Safepoints ......................... 86
Backing Up a My Book Live Duo Drive With Safepoints.........86
11 Accessing Your My Book Live Duo Remotely ......94
WD 2go: The Pathway to Your Personal Cloud ...............94
Enabling Remote Access ............................... 96
Setting Up Mobile Access ...............................98
Setting Up Web Access Through WD 2go..................105
12 Playing/Streaming Videos, Photos, & Music ......112
Media Server Overview ................................112
Media Server Settings .................................112
Media Types Supported ...............................114
Media Storage ......................................114
Accessing My Book Live Duo from Media Players ............115
Accessing My Book Live Duo Using iTunes .................121
13 Connecting a USB Hard Drive ................. 123
Connecting a USB Hard Drive Overview ...................123
Connecting A USB Drive ...............................123
Mapping A USB Drive (Windows Only) ....................124
Creating a Shortcut to the USB Drive (Windows only) .........124
14 Replacing a Drive ........................... 125
15 Troubleshooting ............................128
First Steps Checklist ..................................128
Resetting the My Book Live Duo Device ...................128
Specific Problems and Corrective Actions ..................129
16 Regulatory and Warranty Information ........... 132
Regulatory Compliance ................................132
Warranty Information (All Regions Except Australia/New Zealand) 133
Warranty Information (Australia/New Zealand only) ........... 134
MY BOOK LIVE DUO
USER MANUAL
TABLE OF CONTENTS – v
17 Index .....................................136
MY BOOK LIVE DUO
USER MANUAL
TABLE OF CONTENTS – vi
Important User Information
MY BOOK LIVE DUO
USER MANUAL
1
Important Safety Instructions
Recording Your WD Product Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use can
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect
you if you observe the following procedures for installation, use, and servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners
or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing
serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the top and bottom of the chassis; to ensure
proper ventilation and reliable operation of the product and to protect it from
overheating, these openings must not be blocked or covered. Making sure the drive
is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If
you are not sure of the type of power available, consult your dealer or local power
company.
Do not allow anything to rest on the power cord. Do not locate this product where
persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere rating
of the equipment plugged into the extension cord does not exceed the extension
cord ampere rating. Also, make sure that the total rating of all products plugged into
the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they
may touch dangerous voltage points or short out parts that could result in a fire or
electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
- When the power cord or plug is damaged or frayed.
- If liquid has been spilled on the product.
- If the product has been exposed to rain or water.
- If the product does not operate normally when the operating instructions are fol-
lowed. Adjust only those controls that are covered by the operating instructions
since improper adjustment may result in damage and require extensive work by a
qualified technician to the product to normal condition.
IMPORTANT USER INFORMATION – 1
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USER MANUAL
- If the product has been dropped or the chassis has been damaged.
- If the product exhibits a distinct change in performance, contact WD Customer
Support at
http://support.wdc.com.
Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and
technical support. Your WD product information is found on the label on the bottom of the
device.
- Serial Number
- Model Number
- Purchase Date
- System and Software Notes
IMPORTANT USER INFORMATION – 2
2
1
MY BOOK LIVE DUO
USER MANUAL
Product Overview
About the System
Features
About the Online Learning Center
Package Contents
System Requirements
Preinstallation Instructions
Handling Precautions
Specifications
Product View
About the System
My Book Live Duo Personal Cloud Storage device is a high-performance dual-drive system
providing secure wireless access to your media and files from any computer, tablet, or
®
smartphone when connected to a wireless router. Share files with Mac
PCs, stream media to your entertainment center, and access files remotely via the Internet or
with apps for your mobile devices.
computers and
Connect this powerful system to your wireless router for shared storage on your home
network, accessing your files from within and outside the home. Share files with your Mac
and PCs, stream media to your television through your DLNA-enabled devices, and access
your files remotely with the WD 2go apps and web site.
This user manual provides step-by-step installation instructions and other important
information about your WD product. Translated versions and updates to this user manual
can be downloaded from http://products.wdc.com/updates. For more information and
news about this product, visit our website at http://www.wdc.com/.
Features
Maximum storage capacity with drive spanning—Out-of-the-box, this two-drive
system combines both drives into one volume that acts like one big drive for maximum
capacity.
Double-safe backup with RAID 1 technology—Set this system to data protection mode
(also known as mirrored mode or RAID 1) and the capacity is divided in half. Half of the
capacity is used to store your data and half is used for a second copy. If one drive fails, your
data is protected because it is duplicated on the other drive.
Complete out-of-the-box solution—My Book Live Duo comes complete with two
WD large capacity hard drives offering high-capacity, low power consumption, and cool,
quiet operation. The drives are factory tested within the enclosure for optimized performance
and WD quality you can count on.
®
Shared storage for all your computers—The perfect dual-drive solution for centralizing
and sharing data on your wired or wireless network. Connect the My Book Live Duo device
®
to your wireless router to share and access files with any PC or Mac
network.
computer on your
PRODUCT OVERVIEW – 3
MY BOOK LIVE DUO
USER MANUAL
Speed without compromise—Built with an 800 MHz RISC processor for maximum
performance to power all your applications from streaming to remote access. Designed
around the most recent advances in Ethernet chip technology, My Book Live Duo device
delivers best-in-class read speeds faster than traditional USB drives*.
Your media and files on your own personal cloud—Create your own personal cloud,
without the monthly fees and mysterious location of your data. Store your media and files in
®
the system and access them securely over the Internet with any PC or Mac
computer. Or,
use WD's mobile apps for easy access with your tablet or smartphone.
Now streaming to your HDTV—Watch your daughter's birthday party video or show off
your vacation slideshow on your TV. The built-in media server streams music, photos, and
®
movies to any DLNA
player, Blu-ray Disc
-certified multimedia device such as a WD TV™ Live™ network media
®
player, Xbox 360™, PlayStation®3 and connected TV. It is DLNA 1.5 &
UPnP certified.
Automatic, wireless backup for all your computers—Protect your precious memories
®
and back up all the PC and Mac
computers on your network to one reliable location. On
Windows computers you can use the included WD SmartWare software and every time you
save something, it is instantly backed up. On Mac computers you can use all the features of
Apple Time Machine backup software to protect your data.
Serve up your music with iTunes®—The drive includes iTunes server support so you can
centralize your music and stream it to any PC or Mac® computer using iTunes.
Easy to set up, easy to find on your network—Set up is a snap. In just a few minutes,
®
you are up and running. Mac, Windows
8, Windows®7, and Windows Vista®computers
will automatically find your My Book Live Duo system in seconds.
Add an extra layer of protection for your files—You can automatically make a second
copy, or safepoint, of your My Book Live Duo on another My Book Live Duo or NAS drive on
your home network. Now you have extra-safe protection for all your media and ultimate
peace of mind.
USB expansion port—Turn any USB drive into an instant shared drive for extra capacity on
your My Book Live Duo Personal Cloud Storage. Just connect the drive to the USB 2.0 port
and it will automatically be shared on your network.
*Faster speeds can be reached when connected within a wired Gigabit Ethernet network.
WD 2go™: The Pathway to Your Personal Cloud
• What is a personal cloud?
A personal cloud is your content, secure at home and under your control. Unlike
public clouds, a personal cloud keeps all your content in one safe place on your
home network. Share files, stream media, and access your content anywhere. There
is no monthly fee and no mysterious location of your data. Keep your videos, music,
photos, and files safe at home and always with you.
PRODUCT OVERVIEW – 4
MY BOOK LIVE DUO
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• Get to your content from anywhere with WD 2go web access
If you can access the Internet from a computer, you can securely access your media
and files anywhere in the world at https://www.wd2go.com/. WD 2go web access
provides fee-free remote access to your My Book Live Duo personal cloud storage.
Once you log in, WD 2go mounts the My Book Live Duo device to your computer like
a local drive and your remote folders are available on any Windows or Mac computer.
Seamlessly open, save, and attach files to emails from this virtual drive.
• Mobilize your media with WD 2go mobile apps
The WD 2go and WD Photos™ mobile apps bring your photos and files to your
fingertips on your Apple
smartphone.
®
iPhone®, iPod touch®, iPad™, Android™tablet, or Android
About the Online Learning Center
WD’s Online Learning Center provides the latest information, instructions and software to
help users get the most out of their personal cloud storage. This web-based guide offers
step-by-step help with setting up remote access, backing up data, monitoring drive status
and more. It’s an interactive resource to walk users through installing and using their My
Book Live Duo. The Online Learning Center allows you to:
• Learn about your new personal cloud storage product.
• Download the latest software for your product.
• Find in-depth, interactive information on how to explore each of your product’s
features.
• Update your product whenever new features become available.
• Access an always-available resource online, without a manual or CD.
Package Contents
• My Book Live Duo personal cloud storage
• Ethernet cable
• AC power adapter
• Quick Install Guide
AC adapter*
My Book Live Duo
Home network drive
Ethernet cable
Quick Install Guide
PRODUCT OVERVIEW – 5
Global AC Adapter Configurations
MY BOOK LIVE DUO
USER MANUAL
For information on additional accessories for this product, visit:
US www.shopwd.com or www.wdstore.com
Canada www.shopwd.ca or www.wdstore.ca
Europe www.shopwd.eu or www.wdstore.eu
All others Contact WD Technical Support in your region. For a list of
Technical Support contacts, visit http://support.wdc.com and
see Knowledge Base Answer ID 1048.
PRODUCT OVERVIEW – 6
System Requirements
Operating System
MY BOOK LIVE DUO
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Windows
• Windows 8
• Windows 7
• Windows Vista
• Windows XP (32 bit) SP3 or later
Note: For Windows OS, you will need to
install Java runtime client
®
®
Note: Compatibility may vary depending on your computer’s hardware configuration
and operating system.
MacOSX
• Mountain Lion®*
• Lion®*
• Snow Leopard
• Leopard®**
* For Lion and Mountain Lion, you will need to install the
Java runtime client. For additional information, visit
http://support.apple.com/kb/dl1421
** Leopard (Mac OS 10.5) is only supported when
running on an Intel processor.
®
®
For highest performance and reliability, install the latest updates and service pack (SP):
• For Windows, go to the Start or menu and select Windows Update.
• For a Mac, go to the Apple menu and select Software Update.
Web Browsers
• Internet Explorer 8.0 and later on supported Windows computers
• Safari 5.0 and later on supported Mac computers
• Firefox 12 and later on supported Windows and Mac computers
• Google Chrome 14 and later on supported Windows and Mac computers.
Local Network
Router/switch (Gigabit recommended to maximize performance.)
Internet
Broadband Internet connection is required for initial setup and software downloads.
Preinstallation Instructions
Before installing the drive, select a suitable place for the system for maximum efficiency.
Place the system in a place that is:
• Near a grounded power outlet
• Clean and dust free
• On a stable surface free from vibration
• Well ventilated, with nothing blocking or covering the slots and openings on the top
and bottom of the drive, and away from sources of heat
• Secluded from electromagnetic fields from electrical devices such as air conditioners,
radio and television receivers.
PRODUCT OVERVIEW – 7
MY BOOK LIVE DUO
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Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage the drives. Observe the
following precautions when unpacking and installing your external storage product:
• Do not drop or jolt the device.
• Do not move the device while it is powered on.
• Do not use this product as a portable device.
Specifications
Ethernet High performance (100/1000) Gigabit Ethernet connection
Internal hard drive 2 WD 3.5-inch SATA hard drives
Supported protocols CIFS/SMB, NFS, FTP, AFP
I/O ports Gigabit Ethernet (RJ-45) port
USB 2.0 (Host)
Supported clients Windows 8
Windows 7
Windows Vista
Windows XP*
Mac OS X Mountain Lion
Mac OS X Lion
Mac OS X Snow Leopard
Mac OS X Leopard*
Physical dimensions Depth: 6.06 in (154 mm)
Width: 3.86 in (98 mm)
Height: 6.68 in (169.7.0 mm)
Weight: 4.88 lbs ( 2.2 kg)
Power supply Input voltage: 100V to 240V AC
Input frequency: 50 to 60 Hz
Output voltage: 12V DC, 3.0A
Power supply: 36W
Temperature Operating temperature: 5 to 35 °C (41 to 95 °F)
Non-operating temperature: -20 to 65°C (-4 to 149 °F)
* Limited support
PRODUCT OVERVIEW – 8
Product View
MY BOOK LIVE DUO
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Reset button
USB 2.0 port
Multi-color LED
Kensington
®
Gigabit Ethernet port
Security Slot
Component Icon Description
Gigabit Ethernet
port
USB 2.0 port Connects to a USB hard drive for additional storage.
Reset button Restores settings such as the admin user name and password for the
Power port Connects the device to an AC adapter and the power outlet.
Kensington
security slot
Connects the device to a local network.
device. See “Resetting the My Book Live Duo Device” on page 128 for
more information.
For drive security, the device is equipped with a security slot that
supports a standard Kensington security cable.
Visit http://www.kensington.com/ for more information.
PRODUCT OVERVIEW – 9
Connecting the Drive and Getting Started
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33
Connecting the Drive to your Network
Getting Started Without the Online Setup Software (Windows & Mac OS)
What Can I Do Now?
It is easy to set up the My Book Live Duo device -- all you have to do is unpack your device
and download and run the quick setup software, available at http://www.wd.com/setup.
Then, following the instructions for connecting your device on the screen. LEDs on the front
and the back of the drive let you know whether the connections are functioning properly.
Note: For information about safely shutting down and disconnecting the drive, see
“Safely Shutting Down” on page 49 or “Reboot/Shutdown” on page 68.
Getting Started Using the Online Setup Software
The online setup software walks you through the steps necessary to easily connect your
device to your home or small office network. Use the following steps to download and run
the online setup software, discover the drive and get started using your device. The online
setup software is available from WD’s Online Learning Center at http://www.wd.com/setup.
Downloading and Installing the Online Setup Software
Before plugging in your My Book Live Duo device, use the following steps to download the
software necessary to setup your device.
1. Open a web browser. For browser requirements, see “Web Browsers” on page 7.
2. In the address field, type http://www.wd.com/setup.
3. On the Welcome to the Learning Center screen, select My Book Live Duo.
4. Select Go to Downloads.
Note: The Learning Center automatically detects your operating system (OS). If you’d like
to download setup software for a different operating system, select your OS from the
pull-down menu at the top of the page before selecting the Download Setup
Software button.
5. Access your downloaded files, then double-click Setup.exe (Windows) or My Book
Live Duo Setup.dmg (Mac).
CONNECTING THE DRIVE AND GETTING STARTED – 10
Physically Connecting the Drive
4
MY BOOK LIVE DUO
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1
3
2
Follow the steps below to connect the My Book Live Duo device to a home or small office
network.
Important: To avoid overheating, make sure the drive is upright as shown in the
illustration above and nothing is blocking or covering the slots and
openings on the top and bottom of the drive. In the event of
overheating, the device will perform a safe shutdown, interrupting all
processes currently being performed. If this occurs, data may be
lost.
1. Connect one end of the Ethernet cable to the Ethernet port located on the back of the
drive.
Important: We recommend that you use the enclosed Ethernet cable for best
performance.
2. Connect the other end of the Ethernet cable directly into a router or network switch port.
3. Connect one end of the adapter into the power supply socket on the back of the drive.
4. Plug the power adapter into a power outlet. The unit powers up automatically.
Important: Wait for the My Book Live Duo drive to finish powering up
(approximately three minutes) before configuring the drive. You will
know it is ready when the LED stops flashing and turns solid green
(normal) or blue (standby). Standby is used to conserve energy.
CONNECTING THE DRIVE AND GETTING STARTED – 11
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Checking the Front Panel LED
The following table describes the front panel tricolor (red/green/blue) LED behavior.
State Color Appearance State Description
Power Off None Displays if the drive is unplugged.
Power On Blue Solid Displays when you first apply power to the
unit.
Boot Yellow Solid Drive has begun loading the Operating
System (OS).
Attention Yellow Blink The following circumstances trigger this
state:
• Disk thermal warning threshold exceeded
(under or over temp)
• Network cable not inserted
Ready Green Solid The OS is now ready.
Activity Green Blink Unit is performing read or write commands
to/from the Hard Drive Disk (HDD).
Fault/action required Red Solid The following faults trigger this state:
• Disk SMART failure
• Data Volume does not exist
• System Volume does not exist
• System thermal shutdown (75 C)
• Unsupported drive detected
Standby Blue Solid Unit is in HDD standby mode.
Software/firmware
update
White
(may look
somewhat
violet)
Solid Firmware is currently being updated.
Checking Back Panel (Network) LEDs
The following table describes the network state and activity LEDs.
Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the
Activity LED, and the one on the bottom is the Link LED.
State LED Appearance State Description
Link down Link Off Cable or drive is not plugged in, or other
end of link is not operational.
Link up – 100 Mbps Link Yellow Cable is plugged in, and both ends of the
link have successfully established
communications. Network negotiated at
100 Mbps.
Link up – 1000 Mbps Link Green Cable is plugged in, and both ends of the
link have successfully established
communications. Network negotiated at
1000 Mbps.
Link idle Activity Off Active communication is not in progress.
CONNECTING THE DRIVE AND GETTING STARTED – 12
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State LED Appearance State Description
Link busy Activity Green - Blinks Active communication is in progress.
Connecting the Drive to your Network
1. Select Getting Started.
2. Following the step on your screen or outlined in “Physically Connecting the Drive” on
page 11, connect your My Book Live Duo device to your home or small office network.
Note: Remove the sticker from the back of the unit prior to connecting your device.
3. When the LED on your device turns a solid green, click Next on your computer
screen. The software will discover your device.
CONNECTING THE DRIVE AND GETTING STARTED – 13
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4. Select your My Book Live device, then click Next.
5. Continue following the instructions on the screen and outlined in “Creating a
Personal Cloud with WD 2Go” on page 15
• If your device is not detected, continue to “Connecting and Troubleshooting” on
page 14,
Connecting and Troubleshooting
The Connect - No My Book Live Duo found screen displays when the setup software can
not find the device on your system.
1. Follow the steps on the screen to ensure that your device is:
• Pugged into a working outlet.
• Connected to your router.
• Displaying a solid green light on the front.
CONNECTING THE DRIVE AND GETTING STARTED – 14
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2. Select the Refresh button.
• If the device still can not be found, select WD Support for additional suggestions or
to contact WD Support.
Creating a Personal Cloud with WD 2Go
WD 2go web access provides fee-free remote access to your My Book Live Duo personal
cloud storage. Once you log in, WD 2go mounts your My Book Live Duo device to your
computer like a local drive and your remote folders are available on any Mac* or PC with
internet access.
*WD 2go is not supported by Mac Leopard (OS X 10.5.x)
1. On the Personal Cloud screen, place a check in the “Also use this information to register
My Book Live” checkbox to register your device, if not already selected.
2. Enter your First Name, Last Name, and email address, then click Submit.
3. On the User Authentication screen, select a My Book Live Duo user account from the
pull-down menu. The account you select will be connected to your WD 2go account.
4.
Check your email to confirm your new account, then click Next.
CONNECTING THE DRIVE AND GETTING STARTED – 15
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Note: You may need to check your email spam folder if your spam filter does not allow
email from WD.
5. You’ve successfully setup your My Book Live Duo device, and can now click one
of the links on the screen to begin using your device or click
Finish to close the
setup wizard.
CONNECTING THE DRIVE AND GETTING STARTED – 16
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Getting Started Without the Online Setup Software (Windows & Mac OS)
If you do not use the online setup software to get started, you can still:
• Use your My Book Live Duo as an external hard drive, dragging and dropping files to
and from it.
• Configure the drive using the My Book Live Duo dashboard. (See “Using the My Book
Live Duo Dashboard” on page 53.)
• Save and restore files using Windows File History (see “Using Windows 8 File History”
on page 36), Windows Backup (see “Using Windows 7/ Windows Vista Backup” on
page 37) or Apple Time Machine (see “Using Apple Time Machine” on page 38).
Using Windows 8
Opening the Public Folder
As an alternative to using the online software setup, open the drive as follows:
1. Physically connect the drive to your network (see “Physically Connecting the Drive” on
page 11).
2. On the Start Menu, select Desktop,
3. On the Toolbar, click File Explorer .
4. Click Network > MYBOOKLIVEDUO, and locate the drive’s Public folder.
5. Double-click the Public folder to display the Shared Music, Shared Pictures, Shared
Videos, and Software subfolders. You can now drag and drop files into the shared media
folders using Windows Explorer.
Using Windows Vista/Windows 7
Opening the Public Folder
As an alternative to using the online setup software, open the drive as follows:
1. Physically connect the drive to your network (see “Physically Connecting the Drive” on
page 11).
2. Click > Computer > Network > My Book Live Duo, and locate the drive’s Public
folder.
CONNECTING THE DRIVE AND GETTING STARTED – 17
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USER MANUAL
3. Double-click the Public folder to display the Shared Music, Shared Pictures, Shared
Videos, and Software subfolders. You can now drag and drop files into the shared media
folders using Windows Explorer:
4. Map the My Book Live Duo Public folder for quick access in the future:
• In Windows Explorer, under Network, click MyBookLiveDuo.
• Right-click the Public folder and select Map Network Drive from the Right-click
menu.
• Select the desired letter from the Drive drop-down list.
• Select the Reconnect at login check box.
• Click Finish. Your Public drive is now mapped.
Launching the My Book Live Duo Dashboard to Set Up Your Drive
To access the My Book Live Duo dashboard to set up your drive:
1. Physically connect the drive to your network (see page 11).
2. Open a browser, and enter
Example: http://192.168.1.10/ or http://mybookliveduo/
Note: If you don’t know the IP address for your My Book Live Duo device, use WD
Quick View to set up your drive (see “Managing Your Drive With WD Quick
View” on page 43). WD Quick View installation software can be obtained
from the Online Learning Center at http://www.wd.com/setup.
3. Continue with “Understanding Dashboard Components” on page 55.
http://<drive name or IP address>/ as the address.
CONNECTING THE DRIVE AND GETTING STARTED – 18
MY BOOK LIVE DUO
USER MANUAL
Using Mac OS X Leopard/Snow Leopard/Lion
Using Finder to Open the Public Folder
1. In a Finder window, click MyBookLiveDuo under the shared items in the side bar.
2. If presented with an authorization screen, select Guest, and then click Connect to
display the Public share:
3. Double-click the Public folder to display the media subfolders: Shared Music, Shared
Pictures, and Shared Videos. You can now drag and drop files into the shared folders
using Finder:
Note: The Public folder icon automatically displays on the desktop.
4. If you want to make a shared drive icon permanent on your desktop, create an alias.
Following are two ways to do that:
Note: Before creating an alias, click Finder > Preferences > General and make
sure Connected Servers is checked.
• Click the item you wish to alias (e.g., Shared Music), hold down the mouse button,
hold down the Cmd and Option keys simultaneously, and drag the item to where
you want the alias to appear. Instead of moving the original item, this creates an alias
at the new location.
-OR-
CONNECTING THE DRIVE AND GETTING STARTED – 19
• Right-click the item you want to alias (e.g., Shared Music), and then click
File > Make Alias.
Using Bonjour to Find and Set up the Drive
1. Open Safari and click the bookmark icon:
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USER MANUAL
2. Click Bonjour and then double-click your My Book Live Duo drive to display the
My Book Live Duo dashboard home page.
3. Continue with “Understanding Dashboard Components” on page 55.
CONNECTING THE DRIVE AND GETTING STARTED – 20
MY BOOK LIVE DUO
USER MANUAL
What Can I Do Now?
Your My Book Live Duo drive is ready to use and is accessible as a drive letter or alias,
enabling you to drag and drop files into your drive and move files from it to any computer in
your network that has been set up according to the instructions in this chapter. You can also
back up your computer files automatically, customize the drive settings, access your files
from a remote location, and use the drive as a media server.
This user manual contains information and instructions for setting up and using the
My Book Live Duo drive. Much of the information provided below is also available in the
Online Learning Center at http://www.wd.com/setup. The most common activities are
listed below:
HowdoI... See...
Back up my computer data to the My Book Live Duo drive page 25
Restore my data from the My Book Live Duo drive to my computer page 30
Set up auto-update of WD SmartWare Software page 36
Launch the My Book Live Duo dashboard on the Web page 53
Use the My Book Live Duo dashboard to customize my drive page 53
Open a private share page 82
Restore the My Book Live Duo firmware to factory defaults page 67
page 128
Update My Book Live Duo firmware page 61
Back up My Book Live Duo device by storing a safepoint (snapshot) of it on
another compatible network drive or network share
Access photos and files on the My Book Live Duo drive from my iPhone, iPod
touch, iPad, or Android device
Access files on the My Book Live Duo device remotely at wd2go.com page 103
Enable or disable My Book Live Duo applications such as ITunes page 70
Play and stream media from the My Book Live Duo device page 112
page 86
page 94
CONNECTING THE DRIVE AND GETTING STARTED – 21
4
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USER MANUAL
Backing Up and Retrieving Files
Using WD SmartWare™ (Windows Only)
Using Windows 8 File History
Using Windows 7/ Windows Vista Backup
Using Apple Time Machine
Using WD SmartWare™ (Windows Only)
WD SmartWare software is an easy-to-use tool that gives you the power to:
• Protect your data automatically—Automatic, continuous backup instantly makes
a copy whenever you add or change a file.
Note: Automatic backup protection is continuous as long as both your
My Book Live Duo device and computer are connected to your
network. If you disconnect from your network, backup temporarily
stops. Once you reconnect, the WD SmartWare software
automatically scans your computer for new or changed files and
resumes backup protection.
• See your backup as it happens—Visual backup organizes your content into
categories and shows the progress of your backup.
• Retrieve lost files effortlessly—Bring back your valuable data to its original
location whether you have lost all your data or just overwritten an important file.
• Take control—Customize your backups.
Viewing the Info/Online Help Topics
The WD SmartWare software provides two kinds of Help:
Help icon —Each WD SmartWare screen provides easy access to online help
information to quickly guide you through your backup, retrieve, and settings tasks.
Whenever you are uncertain about what to do, just click the info/online Help icon in
the upper-right corner of any screen.
To close the info/help screen after reading the online Help, click the X button in the
upper-right corner of the screen.
Help tab—This tab on the WD SmartWare screens provides more detailed Help. For
information on using the Help tab, see “WD SmartWare Home Screen” on page 24.
BACKING UP AND RETRIEVING FILES – 22
Installing WD SmartWare Software
Installing WD SmartWare
1. Access the Online Learning Center at http://www.wd.com/setup.
2. Select My Book Live.
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USER MANUAL
3. Click the Product Downloads button to display the Install Downloads screen:
4. In the WD SmartWare box, click Download.
5. Access your downloaded files, and extract the contents of the zip file to your computer.
6. Double-click WD SmartWare Setup file.
7. Follow the on-screen instructions to complete the installation.
8. Click the Launch WD SmartWare button to display the WD SmartWare Home screen.
(See “WD SmartWare Home Screen” on page 24.)
BACKING UP AND RETRIEVING FILES – 23
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USER MANUAL
Launching the WD SmartWare Software After Installation
Use one of the following options for the WD SmartWare Software once you have installed it:
• WD SmartWare icon —In the Windows system tray, left- or right-click the WD
Quick View icon to display the main menu, and then select WD SmartWare.
• Windows Explorer—Click Start or , and then click Programs >
WD SmartWare > WD SmartWare.
WD SmartWare Home Screen
The Home screen is the first screen you see after you launch the WD SmartWare software:
The WD SmartWare Home screen provides the following tabs:
Home—Provides a Content Gauge showing the capacity of each drive on your
network.
Backup—Manages existing backups or creates new backups of your important
data, including movies, music, documents, email, and photos.
Retrieve—Brings back valuable data that has been lost or overwritten.
Settings—Manages backup parameters, searches for updates, and provides a link
to the My Book Live Duo dashboard, where you can configure the drive.
Help—Provides quick access to Learning Center topics and links to online support
services. The Learning Center topics provide more detail than the info/online help for
each screen, but not as much as the WD SmartWare Software User Manual.
In the Content Gauge for your computer’s hard drive, all of your files that are available for
backup display against a blue background in the following categories:
This file category Includes files with these extensions
Documents
Mail
Music
Movies
.doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document
extensions
.mail, .msg, .pst., and other mail extensions
.mp3, .wav, .wma, and other music extensions
.avi, .mov, .mp4, and other movie extensions
BACKING UP AND RETRIEVING FILES – 24
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