Western Digital My Book Live Duo User Manual

My Book®Live

Personal Cloud Storage

User Manual

™

Duo

WD®Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or e-mail
support service at http://support.wdc.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. E-mail support
is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at

http://register.wdc.com.

Accessing Online Support

Visit our product support website at support.wdc.com and choose from these topics:

• Downloads—Download drivers, software, and updates for your WD product.

• Registration—Register your WD product to get the latest updates and special offers.

• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and

data recovery information.

• Knowledge Base—Search by keyword, phrase, or answer ID.

• Installation—Get online installation help for your WD product or software.

• WD Community—Share your thoughts and connect with other WD users.

• Online Learning Center — Start here to get the most out of your personal cloud storage
device (http://www.wd.com/setup).

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.

North America Asia Pacific

English 800.ASK.4WDC Australia 1 800 42 9861

(800.275.4932) China 800 820 6682 / [phone]

Spanish 800.832.4778 Hong Kong [phone]

India 1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)

Europe (toll free)* 00800 ASK4 WDEU Indonesia [phone]

(00800 27549338) Japan 0120-994-120 / 00531-65-0442

Korea 02 703 6550

Europe [phone] Malaysia [phone] / 1 800 88 1908/[phone]
Middle East [phone] Philippines 1 800 1441 0159
Africa [phone] Singapore [phone] / [phone]/[phone]

Taiwan [phone]/[phone]

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

011 26384700 (Pilot Line)

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your
drive online at http://register.wdc.com or by using My Book Live Duo software (see “System
Settings” on page 59).

ii

Table of Contents

WD® Service and Support ................................ii

Registering Your WD Product..............................ii

1 Important User Information......................1

Important Safety Instructions ............................. 1

Recording Your WD Product Information .................... 2

2 Product Overview .............................3

About the System...................................... 3

Features ............................................. 3

About the Online Learning Center.......................... 5

Package Contents ..................................... 5

System Requirements .................................. 7

Preinstallation Instructions ............................... 7

Handling Precautions ................................... 8

Specifications......................................... 8

Product View ......................................... 9

3 Connecting the Drive and Getting Started .........10

Getting Started Using the Online Setup Software ............. 10

Getting Started Without the Online Setup Software

(Windows & Mac OS) ................................ 17

What Can I Do Now? .................................. 21

4 Backing Up and Retrieving Files .................22

Using WD SmartWare™ (Windows Only) ................... 22

Using Windows 8 File History ............................ 36

Using Windows 7/ Windows Vista Backup .................. 37

Using Apple Time Machine .............................. 38

5 Managing Your Drive With WD Quick View ........43

Installing WD Quick View (Mac OS Only).................... 43

Accessing WD Quick View Shortcut Options ................ 44

Checking Drive Status ................................. 45

Launching WD SmartWare (Windows only).................. 45

Exiting WD SmartWare Safely (Windows only)................ 46

Opening Shares ...................................... 46

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TABLE OF CONTENTS – iii

Launching the My Book Live Duo Dashboard ................ 47

Mapping the Drive (Windows only) ........................ 47

Creating a Shortcut to the Public Share (Windows only) ........ 47

Viewing Drive Properties ................................ 48

Monitoring Storage.................................... 49

Safely Shutting Down .................................. 49

Monitoring Alerts ..................................... 49

Ejecting A USB Storage Device Using Quick View ............ 51

Uninstalling the WD Quick View Icon ...................... 51

6 Using the My Book Live Duo Dashboard ..........53

Launching the My Book Live Duo Dashboard ................ 53

Starting the My Book Live Duo Dashboard .................. 54

Understanding Dashboard Components.................... 55

Obtaining Customer Support ............................ 56

What Can I Do Now? .................................. 58

7 Configuring Basic Settings .....................59

System Settings ...................................... 59

Network Settings ..................................... 64

Utilities Settings ...................................... 66

Remote Access Settings ............................... 70

Media Server Settings ................................. 70

Storage Settings...................................... 71

8 Managing Users .............................77

Viewing Users........................................ 77

Creating a User ...................................... 78

Creating a Private Share for a User........................ 79

Changing a User’s Password ............................ 80

Editing User Settings .................................. 80

Deleting a User....................................... 80

9 Managing Shares.............................81

Viewing a List of Shares ................................ 81

Creating a New Share.................................. 82

Creating a New User .................................. 83

Making a Share Public ................................. 84

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TABLE OF CONTENTS – iv

Deleting a Share ......................................84

Opening a Share ......................................84

10 Managing Safepoints ......................... 86

Backing Up a My Book Live Duo Drive With Safepoints.........86

11 Accessing Your My Book Live Duo Remotely ......94

WD 2go: The Pathway to Your Personal Cloud ...............94

Enabling Remote Access ............................... 96

Setting Up Mobile Access ...............................98

Setting Up Web Access Through WD 2go..................105

12 Playing/Streaming Videos, Photos, & Music ......112

Media Server Overview ................................112

Media Server Settings .................................112

Media Types Supported ...............................114

Media Storage ......................................114

Accessing My Book Live Duo from Media Players ............115

Accessing My Book Live Duo Using iTunes .................121

13 Connecting a USB Hard Drive ................. 123

Connecting a USB Hard Drive Overview ...................123

Connecting A USB Drive ...............................123

Mapping A USB Drive (Windows Only) ....................124

Creating a Shortcut to the USB Drive (Windows only) .........124

14 Replacing a Drive ........................... 125

15 Troubleshooting ............................128

First Steps Checklist ..................................128

Resetting the My Book Live Duo Device ...................128

Specific Problems and Corrective Actions ..................129

16 Regulatory and Warranty Information ........... 132

Regulatory Compliance ................................132

Warranty Information (All Regions Except Australia/New Zealand) 133

Warranty Information (Australia/New Zealand only) ........... 134

MY BOOK LIVE DUO
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TABLE OF CONTENTS – v

17 Index .....................................136

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TABLE OF CONTENTS – vi

Important User Information

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1

Important Safety Instructions
Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect
you if you observe the following procedures for installation, use, and servicing.

 Follow all warnings and instructions marked on the product.
 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners

or aerosol cleaners. Use a damp cloth for cleaning.

 Do not use this product near any liquids.
 Do not place this product on an unstable surface. The product may fall, causing

serious damage to the product.

 Do not drop the product.
 Do not block the slots and openings on the top and bottom of the chassis; to ensure

proper ventilation and reliable operation of the product and to protect it from
overheating, these openings must not be blocked or covered. Making sure the drive
is standing upright also helps prevent overheating.

 Operate this product only from the type of power indicated on the marking label. If

you are not sure of the type of power available, consult your dealer or local power
company.

 Do not allow anything to rest on the power cord. Do not locate this product where

persons will walk on the cord.

 If an extension cord is used with this product, make sure that the total ampere rating

of the equipment plugged into the extension cord does not exceed the extension
cord ampere rating. Also, make sure that the total rating of all products plugged into
the wall outlet does not exceed the fuse rating.

 Never push objects of any kind into this product through the chassis slots as they

may touch dangerous voltage points or short out parts that could result in a fire or
electric shock.

 Unplug this product from the wall outlet and refer servicing to qualified service

personnel under the following conditions:

- When the power cord or plug is damaged or frayed.

- If liquid has been spilled on the product.

- If the product has been exposed to rain or water.

- If the product does not operate normally when the operating instructions are fol-

lowed. Adjust only those controls that are covered by the operating instructions
since improper adjustment may result in damage and require extensive work by a
qualified technician to the product to normal condition.

IMPORTANT USER INFORMATION – 1

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- If the product has been dropped or the chassis has been damaged.

- If the product exhibits a distinct change in performance, contact WD Customer

Support at

http://support.wdc.com.

Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and
technical support. Your WD product information is found on the label on the bottom of the
device.

- Serial Number

- Model Number

- Purchase Date

- System and Software Notes

IMPORTANT USER INFORMATION – 2

2

1

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Product Overview

About the System
Features
About the Online Learning Center
Package Contents
System Requirements
Preinstallation Instructions
Handling Precautions
Specifications
Product View

About the System

My Book Live Duo Personal Cloud Storage device is a high-performance dual-drive system
providing secure wireless access to your media and files from any computer, tablet, or

®

smartphone when connected to a wireless router. Share files with Mac
PCs, stream media to your entertainment center, and access files remotely via the Internet or
with apps for your mobile devices.

computers and

Connect this powerful system to your wireless router for shared storage on your home
network, accessing your files from within and outside the home. Share files with your Mac
and PCs, stream media to your television through your DLNA-enabled devices, and access
your files remotely with the WD 2go apps and web site.

This user manual provides step-by-step installation instructions and other important
information about your WD product. Translated versions and updates to this user manual
can be downloaded from http://products.wdc.com/updates. For more information and
news about this product, visit our website at http://www.wdc.com/.

Features

Maximum storage capacity with drive spanning—Out-of-the-box, this two-drive

system combines both drives into one volume that acts like one big drive for maximum
capacity.

Double-safe backup with RAID 1 technology—Set this system to data protection mode
(also known as mirrored mode or RAID 1) and the capacity is divided in half. Half of the
capacity is used to store your data and half is used for a second copy. If one drive fails, your
data is protected because it is duplicated on the other drive.

Complete out-of-the-box solution—My Book Live Duo comes complete with two
WD large capacity hard drives offering high-capacity, low power consumption, and cool,
quiet operation. The drives are factory tested within the enclosure for optimized performance
and WD quality you can count on.

®

Shared storage for all your computers—The perfect dual-drive solution for centralizing
and sharing data on your wired or wireless network. Connect the My Book Live Duo device

®

to your wireless router to share and access files with any PC or Mac
network.

computer on your

PRODUCT OVERVIEW – 3

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Speed without compromise—Built with an 800 MHz RISC processor for maximum
performance to power all your applications from streaming to remote access. Designed
around the most recent advances in Ethernet chip technology, My Book Live Duo device
delivers best-in-class read speeds faster than traditional USB drives*.

Your media and files on your own personal cloud—Create your own personal cloud,
without the monthly fees and mysterious location of your data. Store your media and files in

®

the system and access them securely over the Internet with any PC or Mac

computer. Or,

use WD's mobile apps for easy access with your tablet or smartphone.

Now streaming to your HDTV—Watch your daughter's birthday party video or show off
your vacation slideshow on your TV. The built-in media server streams music, photos, and

®

movies to any DLNA
player, Blu-ray Disc

-certified multimedia device such as a WD TV™ Live™ network media

®

player, Xbox 360™, PlayStation®3 and connected TV. It is DLNA 1.5 &

UPnP certified.

Automatic, wireless backup for all your computers—Protect your precious memories

®

and back up all the PC and Mac

computers on your network to one reliable location. On
Windows computers you can use the included WD SmartWare software and every time you
save something, it is instantly backed up. On Mac computers you can use all the features of
Apple Time Machine backup software to protect your data.

Serve up your music with iTunes®—The drive includes iTunes server support so you can
centralize your music and stream it to any PC or Mac® computer using iTunes.

Easy to set up, easy to find on your network—Set up is a snap. In just a few minutes,

®

you are up and running. Mac, Windows

8, Windows®7, and Windows Vista®computers

will automatically find your My Book Live Duo system in seconds.

Add an extra layer of protection for your files—You can automatically make a second
copy, or safepoint, of your My Book Live Duo on another My Book Live Duo or NAS drive on
your home network. Now you have extra-safe protection for all your media and ultimate
peace of mind.

USB expansion port—Turn any USB drive into an instant shared drive for extra capacity on
your My Book Live Duo Personal Cloud Storage. Just connect the drive to the USB 2.0 port
and it will automatically be shared on your network.

*Faster speeds can be reached when connected within a wired Gigabit Ethernet network.

WD 2go™: The Pathway to Your Personal Cloud

• What is a personal cloud?

A personal cloud is your content, secure at home and under your control. Unlike

public clouds, a personal cloud keeps all your content in one safe place on your
home network. Share files, stream media, and access your content anywhere. There
is no monthly fee and no mysterious location of your data. Keep your videos, music,
photos, and files safe at home and always with you.

PRODUCT OVERVIEW – 4

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• Get to your content from anywhere with WD 2go web access

If you can access the Internet from a computer, you can securely access your media

and files anywhere in the world at https://www.wd2go.com/. WD 2go web access
provides fee-free remote access to your My Book Live Duo personal cloud storage.
Once you log in, WD 2go mounts the My Book Live Duo device to your computer like
a local drive and your remote folders are available on any Windows or Mac computer.
Seamlessly open, save, and attach files to emails from this virtual drive.

• Mobilize your media with WD 2go mobile apps

The WD 2go and WD Photos™ mobile apps bring your photos and files to your

fingertips on your Apple
smartphone.

®

iPhone®, iPod touch®, iPad™, Android™tablet, or Android

About the Online Learning Center

WD’s Online Learning Center provides the latest information, instructions and software to
help users get the most out of their personal cloud storage. This web-based guide offers
step-by-step help with setting up remote access, backing up data, monitoring drive status
and more. It’s an interactive resource to walk users through installing and using their My
Book Live Duo. The Online Learning Center allows you to:

• Learn about your new personal cloud storage product.

• Download the latest software for your product.

• Find in-depth, interactive information on how to explore each of your product’s
features.

• Update your product whenever new features become available.

• Access an always-available resource online, without a manual or CD.

Package Contents

• My Book Live Duo personal cloud storage

• Ethernet cable

• AC power adapter

• Quick Install Guide

AC adapter*

My Book Live Duo

Home network drive

Ethernet cable

Quick Install Guide

PRODUCT OVERVIEW – 5

Global AC Adapter Configurations

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USER MANUAL

For information on additional accessories for this product, visit:

US www.shopwd.com or www.wdstore.com

Canada www.shopwd.ca or www.wdstore.ca

Europe www.shopwd.eu or www.wdstore.eu

All others Contact WD Technical Support in your region. For a list of

Technical Support contacts, visit http://support.wdc.com and
see Knowledge Base Answer ID 1048.

PRODUCT OVERVIEW – 6

System Requirements

Operating System

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Windows

• Windows 8

• Windows 7

• Windows Vista

• Windows XP (32 bit) SP3 or later

Note: For Windows OS, you will need to
install Java runtime client

®

®

Note: Compatibility may vary depending on your computer’s hardware configuration

and operating system.

MacOSX

• Mountain Lion®*

• Lion®*

• Snow Leopard

• Leopard®**
* For Lion and Mountain Lion, you will need to install the

Java runtime client. For additional information, visit

http://support.apple.com/kb/dl1421

** Leopard (Mac OS 10.5) is only supported when

running on an Intel processor.

®

®

For highest performance and reliability, install the latest updates and service pack (SP):

• For Windows, go to the Start or menu and select Windows Update.

• For a Mac, go to the Apple menu and select Software Update.

Web Browsers

• Internet Explorer 8.0 and later on supported Windows computers

• Safari 5.0 and later on supported Mac computers

• Firefox 12 and later on supported Windows and Mac computers

• Google Chrome 14 and later on supported Windows and Mac computers.

Local Network

Router/switch (Gigabit recommended to maximize performance.)

Internet

Broadband Internet connection is required for initial setup and software downloads.

Preinstallation Instructions

Before installing the drive, select a suitable place for the system for maximum efficiency.
Place the system in a place that is:

• Near a grounded power outlet

• Clean and dust free

• On a stable surface free from vibration

• Well ventilated, with nothing blocking or covering the slots and openings on the top
and bottom of the drive, and away from sources of heat

• Secluded from electromagnetic fields from electrical devices such as air conditioners,
radio and television receivers.

PRODUCT OVERVIEW – 7

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Handling Precautions

WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage the drives. Observe the
following precautions when unpacking and installing your external storage product:

• Do not drop or jolt the device.

• Do not move the device while it is powered on.

• Do not use this product as a portable device.

Specifications

Ethernet High performance (100/1000) Gigabit Ethernet connection

Internal hard drive 2 WD 3.5-inch SATA hard drives

Supported protocols CIFS/SMB, NFS, FTP, AFP

I/O ports Gigabit Ethernet (RJ-45) port

USB 2.0 (Host)

Supported clients Windows 8

Windows 7
Windows Vista
Windows XP*
Mac OS X Mountain Lion
Mac OS X Lion
Mac OS X Snow Leopard
Mac OS X Leopard*

Physical dimensions Depth: 6.06 in (154 mm)

Width: 3.86 in (98 mm)
Height: 6.68 in (169.7.0 mm)
Weight: 4.88 lbs ( 2.2 kg)

Power supply Input voltage: 100V to 240V AC

Input frequency: 50 to 60 Hz
Output voltage: 12V DC, 3.0A
Power supply: 36W

Temperature Operating temperature: 5 to 35 °C (41 to 95 °F)

Non-operating temperature: -20 to 65°C (-4 to 149 °F)

* Limited support

PRODUCT OVERVIEW – 8

Product View

MY BOOK LIVE DUO

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Reset button

USB 2.0 port

Multi-color LED

Kensington

®

Gigabit Ethernet port

Security Slot

Component Icon Description

Gigabit Ethernet
port

USB 2.0 port Connects to a USB hard drive for additional storage.

Reset button Restores settings such as the admin user name and password for the

Power port Connects the device to an AC adapter and the power outlet.

Kensington
security slot

Connects the device to a local network.

device. See “Resetting the My Book Live Duo Device” on page 128 for
more information.

For drive security, the device is equipped with a security slot that
supports a standard Kensington security cable.
Visit http://www.kensington.com/ for more information.

PRODUCT OVERVIEW – 9

Connecting the Drive and Getting Started

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33

Connecting the Drive to your Network
Getting Started Without the Online Setup Software (Windows & Mac OS)
What Can I Do Now?

It is easy to set up the My Book Live Duo device -- all you have to do is unpack your device
and download and run the quick setup software, available at http://www.wd.com/setup.
Then, following the instructions for connecting your device on the screen. LEDs on the front
and the back of the drive let you know whether the connections are functioning properly.

Note: For information about safely shutting down and disconnecting the drive, see

“Safely Shutting Down” on page 49 or “Reboot/Shutdown” on page 68.

Getting Started Using the Online Setup Software

The online setup software walks you through the steps necessary to easily connect your
device to your home or small office network. Use the following steps to download and run
the online setup software, discover the drive and get started using your device. The online
setup software is available from WD’s Online Learning Center at http://www.wd.com/setup.

Downloading and Installing the Online Setup Software

Before plugging in your My Book Live Duo device, use the following steps to download the
software necessary to setup your device.

1. Open a web browser. For browser requirements, see “Web Browsers” on page 7.

2. In the address field, type http://www.wd.com/setup.

3. On the Welcome to the Learning Center screen, select My Book Live Duo.

4. Select Go to Downloads.

Note: The Learning Center automatically detects your operating system (OS). If you’d like

to download setup software for a different operating system, select your OS from the
pull-down menu at the top of the page before selecting the Download Setup
Software button.

5. Access your downloaded files, then double-click Setup.exe (Windows) or My Book
Live Duo Setup.dmg (Mac).

CONNECTING THE DRIVE AND GETTING STARTED – 10

Physically Connecting the Drive

4

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1

3

2

Follow the steps below to connect the My Book Live Duo device to a home or small office
network.

Important: To avoid overheating, make sure the drive is upright as shown in the

illustration above and nothing is blocking or covering the slots and
openings on the top and bottom of the drive. In the event of
overheating, the device will perform a safe shutdown, interrupting all
processes currently being performed. If this occurs, data may be
lost.

1. Connect one end of the Ethernet cable to the Ethernet port located on the back of the

drive.

Important: We recommend that you use the enclosed Ethernet cable for best

performance.

2. Connect the other end of the Ethernet cable directly into a router or network switch port.

3. Connect one end of the adapter into the power supply socket on the back of the drive.

4. Plug the power adapter into a power outlet. The unit powers up automatically.

Important: Wait for the My Book Live Duo drive to finish powering up

(approximately three minutes) before configuring the drive. You will
know it is ready when the LED stops flashing and turns solid green
(normal) or blue (standby). Standby is used to conserve energy.

CONNECTING THE DRIVE AND GETTING STARTED – 11

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Checking the Front Panel LED

The following table describes the front panel tricolor (red/green/blue) LED behavior.

State Color Appearance State Description

Power Off None Displays if the drive is unplugged.

Power On Blue Solid Displays when you first apply power to the

unit.

Boot Yellow Solid Drive has begun loading the Operating

System (OS).

Attention Yellow Blink The following circumstances trigger this

state:

• Disk thermal warning threshold exceeded
(under or over temp)

• Network cable not inserted

Ready Green Solid The OS is now ready.

Activity Green Blink Unit is performing read or write commands

to/from the Hard Drive Disk (HDD).

Fault/action required Red Solid The following faults trigger this state:

• Disk SMART failure

• Data Volume does not exist

• System Volume does not exist

• System thermal shutdown (75 C)

• Unsupported drive detected

Standby Blue Solid Unit is in HDD standby mode.

Software/firmware
update

White

(may look
somewhat
violet)

Solid Firmware is currently being updated.

Checking Back Panel (Network) LEDs

The following table describes the network state and activity LEDs.

Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the

Activity LED, and the one on the bottom is the Link LED.

State LED Appearance State Description

Link down Link Off Cable or drive is not plugged in, or other

end of link is not operational.

Link up – 100 Mbps Link Yellow Cable is plugged in, and both ends of the

link have successfully established
communications. Network negotiated at
100 Mbps.

Link up – 1000 Mbps Link Green Cable is plugged in, and both ends of the

link have successfully established
communications. Network negotiated at
1000 Mbps.

Link idle Activity Off Active communication is not in progress.

CONNECTING THE DRIVE AND GETTING STARTED – 12

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State LED Appearance State Description

Link busy Activity Green - Blinks Active communication is in progress.

Connecting the Drive to your Network

1. Select Getting Started.

2. Following the step on your screen or outlined in “Physically Connecting the Drive” on
page 11, connect your My Book Live Duo device to your home or small office network.

Note: Remove the sticker from the back of the unit prior to connecting your device.

3. When the LED on your device turns a solid green, click Next on your computer

screen. The software will discover your device.

CONNECTING THE DRIVE AND GETTING STARTED – 13

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4. Select your My Book Live device, then click Next.

5. Continue following the instructions on the screen and outlined in “Creating a

Personal Cloud with WD 2Go” on page 15

• If your device is not detected, continue to “Connecting and Troubleshooting” on
page 14,

Connecting and Troubleshooting

The Connect - No My Book Live Duo found screen displays when the setup software can
not find the device on your system.

1. Follow the steps on the screen to ensure that your device is:

• Pugged into a working outlet.

• Connected to your router.

• Displaying a solid green light on the front.

CONNECTING THE DRIVE AND GETTING STARTED – 14

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2. Select the Refresh button.

• If the device still can not be found, select WD Support for additional suggestions or

to contact WD Support.

Creating a Personal Cloud with WD 2Go

WD 2go web access provides fee-free remote access to your My Book Live Duo personal
cloud storage. Once you log in, WD 2go mounts your My Book Live Duo device to your
computer like a local drive and your remote folders are available on any Mac* or PC with
internet access.

*WD 2go is not supported by Mac Leopard (OS X 10.5.x)

1. On the Personal Cloud screen, place a check in the “Also use this information to register

My Book Live” checkbox to register your device, if not already selected.

2. Enter your First Name, Last Name, and email address, then click Submit.

3. On the User Authentication screen, select a My Book Live Duo user account from the
pull-down menu. The account you select will be connected to your WD 2go account.

4.

Check your email to confirm your new account, then click Next.

CONNECTING THE DRIVE AND GETTING STARTED – 15

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Note: You may need to check your email spam folder if your spam filter does not allow

email from WD.

5. You’ve successfully setup your My Book Live Duo device, and can now click one

of the links on the screen to begin using your device or click

Finish to close the

setup wizard.

CONNECTING THE DRIVE AND GETTING STARTED – 16

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Getting Started Without the Online Setup Software (Windows & Mac OS)

If you do not use the online setup software to get started, you can still:

• Use your My Book Live Duo as an external hard drive, dragging and dropping files to
and from it.

• Configure the drive using the My Book Live Duo dashboard. (See “Using the My Book
Live Duo Dashboard” on page 53.)

• Save and restore files using Windows File History (see “Using Windows 8 File History”
on page 36), Windows Backup (see “Using Windows 7/ Windows Vista Backup” on
page 37) or Apple Time Machine (see “Using Apple Time Machine” on page 38).

Using Windows 8

Opening the Public Folder

As an alternative to using the online software setup, open the drive as follows:

1. Physically connect the drive to your network (see “Physically Connecting the Drive” on

page 11).

2. On the Start Menu, select Desktop,

3. On the Toolbar, click File Explorer .

4. Click Network > MYBOOKLIVEDUO, and locate the drive’s Public folder.

5. Double-click the Public folder to display the Shared Music, Shared Pictures, Shared
Videos, and Software subfolders. You can now drag and drop files into the shared media
folders using Windows Explorer.

Using Windows Vista/Windows 7

Opening the Public Folder

As an alternative to using the online setup software, open the drive as follows:

1. Physically connect the drive to your network (see “Physically Connecting the Drive” on

page 11).

2. Click > Computer > Network > My Book Live Duo, and locate the drive’s Public
folder.

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3. Double-click the Public folder to display the Shared Music, Shared Pictures, Shared
Videos, and Software subfolders. You can now drag and drop files into the shared media
folders using Windows Explorer:

4. Map the My Book Live Duo Public folder for quick access in the future:

• In Windows Explorer, under Network, click MyBookLiveDuo.

• Right-click the Public folder and select Map Network Drive from the Right-click

menu.

• Select the desired letter from the Drive drop-down list.

• Select the Reconnect at login check box.

• Click Finish. Your Public drive is now mapped.

Launching the My Book Live Duo Dashboard to Set Up Your Drive

To access the My Book Live Duo dashboard to set up your drive:

1. Physically connect the drive to your network (see page 11).

2. Open a browser, and enter
Example: http://192.168.1.10/ or http://mybookliveduo/

Note: If you don’t know the IP address for your My Book Live Duo device, use WD

Quick View to set up your drive (see “Managing Your Drive With WD Quick
View” on page 43). WD Quick View installation software can be obtained
from the Online Learning Center at http://www.wd.com/setup.

3. Continue with “Understanding Dashboard Components” on page 55.

http://<drive name or IP address>/ as the address.

CONNECTING THE DRIVE AND GETTING STARTED – 18

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Using Mac OS X Leopard/Snow Leopard/Lion

Using Finder to Open the Public Folder

1. In a Finder window, click MyBookLiveDuo under the shared items in the side bar.

2. If presented with an authorization screen, select Guest, and then click Connect to
display the Public share:

3. Double-click the Public folder to display the media subfolders: Shared Music, Shared
Pictures, and Shared Videos. You can now drag and drop files into the shared folders
using Finder:

Note: The Public folder icon automatically displays on the desktop.

4. If you want to make a shared drive icon permanent on your desktop, create an alias.
Following are two ways to do that:

Note: Before creating an alias, click Finder > Preferences > General and make

sure Connected Servers is checked.

• Click the item you wish to alias (e.g., Shared Music), hold down the mouse button,

hold down the Cmd and Option keys simultaneously, and drag the item to where
you want the alias to appear. Instead of moving the original item, this creates an alias
at the new location.

-OR-

CONNECTING THE DRIVE AND GETTING STARTED – 19

• Right-click the item you want to alias (e.g., Shared Music), and then click

File > Make Alias.

Using Bonjour to Find and Set up the Drive

1. Open Safari and click the bookmark icon:

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2. Click Bonjour and then double-click your My Book Live Duo drive to display the
My Book Live Duo dashboard home page.

3. Continue with “Understanding Dashboard Components” on page 55.

CONNECTING THE DRIVE AND GETTING STARTED – 20

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What Can I Do Now?

Your My Book Live Duo drive is ready to use and is accessible as a drive letter or alias,
enabling you to drag and drop files into your drive and move files from it to any computer in
your network that has been set up according to the instructions in this chapter. You can also
back up your computer files automatically, customize the drive settings, access your files
from a remote location, and use the drive as a media server.

This user manual contains information and instructions for setting up and using the
My Book Live Duo drive. Much of the information provided below is also available in the
Online Learning Center at http://www.wd.com/setup. The most common activities are
listed below:

HowdoI... See...

Back up my computer data to the My Book Live Duo drive page 25

Restore my data from the My Book Live Duo drive to my computer page 30

Set up auto-update of WD SmartWare Software page 36

Launch the My Book Live Duo dashboard on the Web page 53

Use the My Book Live Duo dashboard to customize my drive page 53

Open a private share page 82

Restore the My Book Live Duo firmware to factory defaults page 67

page 128

Update My Book Live Duo firmware page 61

Back up My Book Live Duo device by storing a safepoint (snapshot) of it on
another compatible network drive or network share

Access photos and files on the My Book Live Duo drive from my iPhone, iPod
touch, iPad, or Android device

Access files on the My Book Live Duo device remotely at wd2go.com page 103

Enable or disable My Book Live Duo applications such as ITunes page 70

Play and stream media from the My Book Live Duo device page 112

page 86

page 94

CONNECTING THE DRIVE AND GETTING STARTED – 21

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Backing Up and Retrieving Files

Using WD SmartWare™ (Windows Only)
Using Windows 8 File History
Using Windows 7/ Windows Vista Backup
Using Apple Time Machine

Using WD SmartWare™ (Windows Only)

WD SmartWare software is an easy-to-use tool that gives you the power to:

• Protect your data automatically—Automatic, continuous backup instantly makes

a copy whenever you add or change a file.

Note: Automatic backup protection is continuous as long as both your

My Book Live Duo device and computer are connected to your
network. If you disconnect from your network, backup temporarily
stops. Once you reconnect, the WD SmartWare software
automatically scans your computer for new or changed files and
resumes backup protection.

• See your backup as it happens—Visual backup organizes your content into

categories and shows the progress of your backup.

• Retrieve lost files effortlessly—Bring back your valuable data to its original

location whether you have lost all your data or just overwritten an important file.

• Take control—Customize your backups.

Viewing the Info/Online Help Topics

The WD SmartWare software provides two kinds of Help:

 Help icon —Each WD SmartWare screen provides easy access to online help

information to quickly guide you through your backup, retrieve, and settings tasks.
Whenever you are uncertain about what to do, just click the info/online Help icon in
the upper-right corner of any screen.

To close the info/help screen after reading the online Help, click the X button in the
upper-right corner of the screen.

 Help tab—This tab on the WD SmartWare screens provides more detailed Help. For

information on using the Help tab, see “WD SmartWare Home Screen” on page 24.

BACKING UP AND RETRIEVING FILES – 22

Installing WD SmartWare Software

Installing WD SmartWare

1. Access the Online Learning Center at http://www.wd.com/setup.

2. Select My Book Live.

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3. Click the Product Downloads button to display the Install Downloads screen:

4. In the WD SmartWare box, click Download.

5. Access your downloaded files, and extract the contents of the zip file to your computer.

6. Double-click WD SmartWare Setup file.

7. Follow the on-screen instructions to complete the installation.

8. Click the Launch WD SmartWare button to display the WD SmartWare Home screen.
(See “WD SmartWare Home Screen” on page 24.)

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Launching the WD SmartWare Software After Installation

Use one of the following options for the WD SmartWare Software once you have installed it:

• WD SmartWare icon —In the Windows system tray, left- or right-click the WD

Quick View icon to display the main menu, and then select WD SmartWare.

• Windows Explorer—Click Start or , and then click Programs >

WD SmartWare > WD SmartWare.

WD SmartWare Home Screen

The Home screen is the first screen you see after you launch the WD SmartWare software:

The WD SmartWare Home screen provides the following tabs:

 Home—Provides a Content Gauge showing the capacity of each drive on your

network.

 Backup—Manages existing backups or creates new backups of your important

data, including movies, music, documents, email, and photos.

 Retrieve—Brings back valuable data that has been lost or overwritten.
 Settings—Manages backup parameters, searches for updates, and provides a link

to the My Book Live Duo dashboard, where you can configure the drive.

 Help—Provides quick access to Learning Center topics and links to online support

services. The Learning Center topics provide more detail than the info/online help for
each screen, but not as much as the WD SmartWare Software User Manual.

In the Content Gauge for your computer’s hard drive, all of your files that are available for
backup display against a blue background in the following categories:

This file category Includes files with these extensions

Documents

Mail

Music

Movies

.doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document
extensions

.mail, .msg, .pst., and other mail extensions

.mp3, .wav, .wma, and other music extensions

.avi, .mov, .mp4, and other movie extensions

BACKING UP AND RETRIEVING FILES – 24

This file category Includes files with these extensions

Pictures

.gif, .jpg, .png, and other picture extensions

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Other

Others that do not belong in the five main categories

For a list of included file extensions, search for Answer ID 3644 in the WD Knowledge Base
at http://support.wdc.com.

Note that:

 Moving the pointer over a category displays the number of files in the category.
 The System category, shown against a dark gray background, includes all of your

operating system files that are not available for backup. Files that are not backed up
include system files, program files, applications, and working files like .tmp and .log
files.

 The Retrieved category, also shown against a dark gray background, includes the

files that you have retrieved from a prior backup. These files are not available for
backup.

Note: Additional Files are files outside of the current backup.

How the Backup Function Works

The WD SmartWare software automatically and continuously backs up all of your important
data files to the My Book Live Duo drive—music, movies, photos, documents, email, and
other files.

After the WD SmartWare software categorizes the different types of files on the selected
hard drive, clicking the Start Backup button backs all of them up. Or you can select
specific files, folders, or categories of files to back up.

If your computer has more than one internal hard drive, you must select and back up each
one to protect all of the data files on your computer.

After performing a backup, the WD SmartWare software protects your files by backing up:

• New files that are created on or copied to your hard drive

• Existing files that are changed in any way.

This protection is automatic—the WD SmartWare software does it for you without any action
on your part—just make sure to leave your My Book Live Duo device connected to your
network.

Note: Should you disconnect and reconnect the drive to the network, the

WD SmartWare software rescans your computer for new or changed files
and resumes automatic, continuous backup as before.

Backing Up Files

To back up some or all of your files:

1. On the Home screen:

a. If your PC has more than one internal hard drive or drive partition, select the one that

you want to back up first from the internal drive selector box under your computer
icon:

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b. If you have more than one My Book Live device, WD NAS drive, or SmartWare-

compatible devices connected to your network, select the one that you want to
back up files to:

c. Select the My Book Live device folder to which you’d like to back up your files.

2. Click the Backup tab to display the Backup screen:

USER MANUAL

3. On the Backup screen:

IF you want to back up . . .

THEN . . .

on the internal hard drive,

All of the categories of files Proceed to step 4 on page 26.

Selected categories of files

All of the files and folders Skip to step 8 on page 28.

Selected files or folders

Skip to step 5 on page 27.

Skip to step 9 on page 28.

4. To back up all of the categories of files on the My Book Live Duo device:

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a. Verify that the backup mode is category by ensuring that Ready to perform

category backup appears at the upper-left corner of the Backup dialog.

If the backup mode is file and Ready to perform file backup appears at the top of
the screen, then click the Switch to File Backup button in the lower left corner and
OK at the Switching Backup Plan prompt.

b. Click Advanced View in the middle of the screen to open the backup by categories

box and verify that the check boxes for all six categories are selected.

c. As required, select any cleared check boxes and then click Apply Changes to

create a custom backup plan and refresh the content gauge for your
My Book Live Duo drive.

d. Click Start Backup to begin backing up all categories of files and skip to step 10 on

page 29.

5. To back up selected categories of files:
a. Verify that the backup mode is category by ensuring that Ready to perform

category backup appears at the upper-left corner of the Backup dialog.

b. If the backup mode is file and Ready to perform file backup appears at the top of

the screen, click the Switch to Category Backup button, then click OK on the
Switching Backup Plan prompt.

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6. Click Advanced View in the middle of the screen, to open the backup by categories
selection box.

7. In the backup by categories selection box:
a. Select the check boxes for the categories of files that you want to include in the

backup.

b. Clear the check boxes for the categories of files that you want to exclude from the

backup.

c. Click the Apply Changes button to refresh the Content Gauge for your

My Book Live Duo drive.

d. Click the Start Backup button to begin backing up the selected categories of files

and skip to step 10 on page 29.

8. To back up all of the files and folders on the internal hard drive:
a. Verify that the backup mode is file and that Ready to perform file backup

appears at the upper-left corner of the Backup dialog.

b. If the backup mode is category and Ready to perform category backup

appears at the top of the screen, click the Switch to File Backup button, then click
OK at the Switching Backup Plan prompt.

c. In the backup by files selection box, click the check box for your computer’s internal

hard drive:

d. Click Apply Changes to create a custom backup plan and refresh the content

gauge for your My Book Live Duo drive.

e. Click Start Backup to begin backing up all of files and folders and skip to step 10

on page 29.

9. To back up selected files or folders:
a. Verify that the backup mode is file backup and that Ready to perform file

backup appears at the upper-left corner of the Backup dialog.

b. If the backup mode is category and Ready to perform category backup

appears there, click the Switch to File Backup button, then click OK at the
Switching Backup Plan prompt.

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c. In the backup by files selection box, click the pointers to open the folder structure:

d. Select the check boxes for the individual files or folders that you want to back up.

Note that clicking a folder check box automatically selects all of the subfolders and
files in the folder.

e. Click Apply Changes to create a custom backup plan and update the content

gauge for your My Book Live Duo drive. Clicking Revert clears all of the check
boxes and displays the initial/default configuration.

f. Click Start Backup to begin backing up the selected files or folders and proceed to

step 10 on page 29.

10. During the backup:

• A progress bar and message at the top of the screen indicate the amount of data
that has been backed up.

• For a category backup, the blue background in the content gauge for your
computer’s internal hard drive changes to yellow/amber for all of the files that have
not yet been backed up.

• The gray background for categories or files in the content gauge for your
My Book Live Duo drive changes to blue as the backup completes.

• You can continue to set up your drive or perform any other functions because the
WD SmartWare software backs up your files in the background.

• The Start Backup toggle button changes to Stop Backup for stopping the backup.

• Appearance of a backup successfully finished message means that the backup
completed normally.

• If any files could not be backed up, the WD SmartWare software displays a:

- Caution message indicating the number of files involved

- View link that you can click to see a list of the files and the reasons they were not

backed up

Some applications and running processes can keep files from being backed up. If
you cannot determine why some of your files were not backed up, try:

- Saving and closing all of your open files

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- Closing all running applications—including your email program and web browser

Important: The appearance of a Caution message, indicating that your drive is full,

means that there is not enough free space on the drive to complete the
backup.

The best long-term solution is to relegate the drive to long-term archive
storage and:
a. Click the Help tab.

b. Click the WD Store link to view the Western Digital Online Store website.
c. Click External Hard Drives and select the best drive to suit your future

requirements.

11. If you clicked Stop Backup at step 10, the Stop backup? confirmation prompt

reminds you that the WD SmartWare software runs your backup job in the background
so you can continue using you computer for other things during the backup. To
continue, click either:

• Continue Backup to disregard your request and resume the backup

• Stop Backup to follow through with your request and stop the backup

12. If your computer has more than one internal hard drive, repeat the backup procedure
for each one.

Retrieving Backups

The WD SmartWare software makes it easy for you to retrieve files that your
My Book Live Duo drive has backed up and either:

• Restore them to their original locations on your computer.

• Copy them to a special retrieve folder.

Retrieval is generally a four-step process:

1. On the Home screen, choose the drive to retrieve content from.

2. Choose whether to retrieve content to a special retrieval folder or to the original location.

3. Choose what content to retrieve: files, folders, or everything.

4. Retrieve the content.

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Retrieving a File

After selecting the drive on the Home screen, you can retrieve files or complete folders from
your My Book Live Duo drive. (For information on retrieving folders, see “Retrieving a Folder”
on page 33.)

To retrieve a file from your drive:

1. Click the Retrieve tab to display the Select a destination for retrieved files screen:

2. The drive may contain backups from other computers. To retrieve files from a specific

computer (volume):
a. Click the Back button to display the Select a volume to retrieve from screen:

b. Select the desired volume and click the Next button.

BACKING UP AND RETRIEVING FILES – 31

3. On the Select a destination for retrieved files screen:

IF you want to copy your

THEN . . .

retrieved content to . . .

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Its original location,

Note: Not available when
retrieving a backup of a different
computer.

A retrieved content folder,

Note: If you change the retrieval
content location from where it has
been, the previous location will be
backed up.

a. Select the To the Original Places option.
b. Click the Next button to display the Select content to

retrieve... screen.

a. Select the In a Retrieved Content Folder option.
b. If you want to specify a different retrieve folder, click

Browse and identify the new retrieve folder.

c. Click the Apply button to save and implement the new

retrieve folder.

d. Click the Next button to display the Select content to

retrieve... screen.

4. On the Select content to retrieve... screen, select Retrieve Some Files to display the

retrieve files selection box:

5. Navigate through the folder structure to find the files you want.

• Click the appropriate file category button to list the files by category:

- Pictures

- Music

- Movies

- Documents

- Other

- Mail

• Select the View icon to list individual files.

• Type all or part of the file name in the search box to locate the file and press Enter to

start the search. To eliminate the search filter, delete all of the text in the search box
and press Enter.

• Select the check box for the file that you want to retrieve.

6. Click the Start Retrieving button.

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7. During the retrieval:

• The Retrieve screen displays a progress bar and a message indicating the amount of
data that has been copied to the specified retrieval location.

•ACancel Retrieving button is available for you to stop the retrieval.

• A “Retrieval accomplished” message signifies completion of the file retrieval.

• A “Partial retrieve accomplished” message means the file you selected for retrieval
was not copied to the specified retrieval location. In this case, either:

- A “Files Not Retrieved” message displays, providing the number of files that were

not retrieved and a link to a failed-to-retrieve information screen. Click the View
files link to see the list of files and the reasons they were not retrieved, or

- A “Destination is full” message displays, which means that your computer does not

have sufficient disk space to complete the file retrieval.

Retrieving a Folder

To retrieve a folder from your drive, that includes all of the content within a folder, and may
include multiple categories, in the retrieve files selection, select the check box next to the
folder.

Retrieving an Earlier Version of a File or Deleted Files

In the retrieve files selection box, check the Show deleted files check box and/or the
Show older files check box. Now, when selecting content to retrieve, you can select

individual files that were overwritten or deleted. Likewise, retrieving entire folders in this
mode will also retrieve older versions and deleted files.

Note: You can only retrieve one version of a file per retrieval.

Retrieving All of Your Content

On the Select content to retrieve... screen, choose the Retrieve All Files option, which
retrieves files across all categories and copies them to either their original locations or the
Retrieved Contents folder.

During the retrieval:

• The Retrieve screen displays a progress bar and a message indicating the amount of

data that has been copied to the specified retrieval location.

•ACancel Retrieving button is available for you to stop the retrieval.

• A “Retrieval accomplished” message signifies completion of the retrieval.

• A “Partial retrieve accomplished” message displays, which means the file you

selected for retrieval was not copied to the specified retrieval location. In this case,
either:

- A “Files Not Retrieved” message displays, providing the number of files that were

not retrieved and a link to a failed-to-retrieve information screen. Click the View
files link to see the list of files and the reasons they were not retrieved.

- A “Destination is full” message displays, which means that your computer does not

have sufficient disk space to complete the retrieval.

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Customizing WD SmartWare Software

The WD SmartWare software makes it easy for you to quickly customize its settings for the
best possible drive performance by:

• Specifying the number of backup versions that you want to keep for each file

• Specifying a unique folder to store files retrieved from your drive

• Automatically checking for

• Access WD Quick View to manage your drive.

Click the Settings tab to display the Settings screen:

WD SmartWare software updates

On the Settings tab you can:

• Create and edit the software settings for My Book Live Duo

• Set up drive settings for your My Book Live Duo

Creating Software Settings

Click the Set Up Software button to open the My Book Live Duo Desktop, then click
Software Settings. On the Software Settings Screen.

IF you want to . . . THEN click . . . AND see . . .

Change the number of backup
versions to keep for each file,

Specify a path to a different retrieve
folder,

Change the option that checks for
software updates whenever you
reconnect your My Book Live Duo
drive to your network,

File History “Specifying the Number of

Backup Versions” on page 35.

Retrieve Folder “Specifying a Different Retrieve

Folder” on page 35.

Preferences “Setting the Preferences (Auto

Update) Option” on page 36.

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Specifying the Number of Backup Versions

The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite
or delete a file by mistake, or want to see an earlier version of the file, the WD SmartWare
software has a copy for you.

Keeping more versions:

• Improves your ability to save/retrieve more versions of a file

• Consumes more disk space.

To specify the number of backup versions that you want to keep for each file:

1. On the Software Settings screen, click the File History button to display the Set File

History screen:

2. Specify the number of file versions that you want to keep (from 1 to 25) in the Enter the
number of backup versions to keep for each file box.

3. Click Apply to save and implement the new number of backup versions.

Specifying a Different Retrieve Folder

When you start a retrieval, you can choose whether you want to store the retrieved files in
either:

• Their original locations on your computer

• A Retrieved Content folder.

By default, the WD SmartWare software creates and uses a Retrieved Content subfolder in
your My Documents folder. To specify a different folder:

1. Either create a new folder or determine which existing folder you want to use.

2. On the Software Settings screen, click the Retrieve Folder button to display the Set
Retrieve Folder screen:

3. Click the Browse button and use the browse function to identify the new retrieval folder.

Note: If you don’t want your previously retrieved contents folder to be backed up,

delete the folder before you apply changes.

4. Click the Apply button to save and implement the new retrieval folder.

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Setting the Preferences (Auto Update) Option

When enabled, each time you reconnect your My Book Live drive to your network, the
Preferences option checks for software updates. This ensures that you are always using the
most recent software version.

To enable or disable the Preferences option:

1. On the Software Settings screen, click the Preferences button to display the Set

Preferences screen:

2. Select or clear the Automatically check for WD SmartWare software updates
check box to enable or disable the Preferences option. If selected, the WD SmartWare
software links you to the WD Web page where the download is available.

Creating Drive Settings

Click the Set Up Drive button to open WD Quick View for details on how to manage your
My Book Live Duo drive settings. (See “Using the My Book Live Duo Dashboard” on page

53.)

Using Windows 8 File History

If you choose not to use WD SmartWare software for backing up files to the My Book Live
Duo device, you can use Windows 8 File History.

File History

File History automatically backs up media files, documents, email, and other personal files to
your My Book Live Duo drive. If you lose files or your system crashes, you can easily restore
the files to your PC. For more information on Windows 8 File History, consult Microsoft's
documentation.

Windows 8 File History

1. In the Toolbar, click File Explorer.

2. Select Computer.

3. In the Ribbon (top of page) select Computer>Open Control Panel.

4. Under System and Security, select Save backup copies of your files with File
History.

5. On the File History screen, ensure that File History is On.

6. If File History is Off, click the Tur n On button.

7. In the right panel, select Select Drive. File History will detect your My Book Live Duo
device and list it in the Select a File History drive list.

8. Select your device, then click OK. File History will automatically begin backing up your
data.

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9. To begin your backup immediately, click Run now.

Using Windows 7/ Windows Vista Backup

If you choose not to use WD SmartWare software for backing up files to the
My Book Live Duo, you can use Windows Backup.

Windows Backup

The Windows Backup features of W indows Vista (Business, Ultimate, Home Premium, and
Enterprise) and Windows 7 (Professional and Ultimate versions) enable you to back up
media files, documents, email, and other personal files to your My Book Live Duo drive. If
you lose files or your system crashes, you can easily restore the files to your PC. For more
information on Windows Backup, consult Microsoft's documentation.

Windows Vista Backup

1. Click and then Control Panel.

• If a Found New Hardware screen displays, click the Cancel button.

2. Click Control Panel > System Maintenance > Backup your computer and follow
the steps in the wizard.

3. When prompted to select where you want to save your backup, click On a network.

4. Click the Browse button and select the My Book Live Duo drive.

5. Select a share where you want the backup to be created and click the OK button.

6. Enter the username and password assigned to your user name on the
My Book Live Duo. If no user name has been assigned, enter everyone as the username
and any password (e.g., 1234). Click the OK button.

7. Follow the remaining instructions as prompted by the wizard.

Windows 7 Backup

1. Click > Control Panel > System and Security.

2. Click Backup and Restore.

3. Click the Set up Backup button and follow the steps in the wizard.

4. When prompted to select where you want to save your backup, click Save on a
network.

5. Click the Browse button and select the My Book Live Duo drive as the backup
destination.

6. Select a share where you want the backup to be created and click the OK button.

7. Enter the username and password assigned to your user name on the
My Book Live Duo drive. (See page 78.)

8. Make sure the backup destination is correct and click the Next button

9. When prompted for the content you want to back up, select Let Windows choose or
select desired content and then click the Next button.

10. On the Review your backup settings screen, click the Save settings and run backup

button.

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Using Apple Time Machine

Backing up

The Apple Time Machine is a built-in feature on Mac OS X Mountain Lion, Lion, Snow
Leopard, and Leopard computers that can back up everything on your computer: music,
photos, documents, applications, emails, and system files. The My Book Live Duo drive can
store these backups, so that if your hard drive or operating system should crash, or you lose
a file, you can easily restore it to your computer.

You can also specify the maximum amount of space you’d like to use on your Time
Machine to backup your files (See “Backup Settings (For Mac OS)” on page 63.)

Setting Up Time Machine

To set up Time Machine to back up files to your My Book Live Duo drive:

1. Use one of the following methods to open Time Machine.

• Click the Time Machine icon in the Dock:

• Click the Apple menu > System Preferences and select Time Machine.

• Click Go > Applications and select

2. If this is your first time creating a backup, the following screen displays:

Click Set Up Time Machine to display the Time Machine Preferences screen:

Time Machine.

BACKING UP AND RETRIEVING FILES – 38

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3. Click Select Disk and select the My Book Live Duo drive where you want the backups
stored:

4. Click Use Backup Disk. A screen prompts for your user name and password.

Select Guest and click Connect:

.

The Preferences screen returns:

5. To start automatic backups, move the slider to ON.To add a Time Machine drop-down
menu icon to the menu bar at the top of the screen, select the Show the Time
Machine status in the menu bar check box. This menu enables you to start a

BACKING UP AND RETRIEVING FILES – 39

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backup, enter Time Machine to restore files, or open the Time Machine Preferences
screen:

Time Machine begins backing up your files. The first backup may take some time, but
subsequent backups are faster because Time Machine only backs up new or changed
items. A status bar displays the progress of the backup:

Time Machine backs up your computer every hour and keeps the following backup sets:

• Every hour for 24 hours

• Every day for the past month

• Weekly until the My Book Live Duo drive is full.

Note: If a backup is interrupted, for example, if the computer goes into sleep mode,

or the My Book Live Duo is disconnected, it will resume automatically once
the computer is available.

If you change the name of the My Book Live Duo, previously set Time
Machine backups delay or fail. To fix the problem, resume backing up by
re-selecting the drive in the Time Machine Preferences screen.

To see information such as available capacity and the date and time of the oldest, latest,
and next backup, select Open Time Machine Preferences on the Time Machine
drop-down menu:

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Starting a Backup

To start a backup at any time, select Back Up Now on the drop-down menu:

Note: To delete Time Machine backups, use the My Book Live Duo dashboard. (See

“Managing Safepoints” on page 86.)

Retrieving Backed-Up Items

You might sometimes want to retrieve files and other items backed up on the
My Book Live Duo drive. For example, you might have lost a file, or you want to see files
from a week ago. You can retrieve individual items, multiple items, shares, or if your system
crashes, your entire hard drive.

To retrieve backed-up items to your hard drive:

1. Open the window on your computer where you want the item restored. For example, if

you are retrieving a document, open the Documents folder. (If you are restoring an item
on your desktop, you do not need to open a window.)

2. Click the Time Machine icon in the Dock, or select Enter Time Machine from the
drop-down menu:

All of your backups display in a cascade, with the most recent in front.

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3. Click the arrows or the time line on the right of the screen to browse through all the
backups Time Machine has created:

4. Select the item you want to restore, and click the Restore button at the bottom right to
display the Copy message:

5. Click the button for the desired option:

• Keep Original—Does not restore the item from the backup drive.

• Keep Both—The original item remains and the backed-up item is added to the

selected location on your computer.

• Replace—The backed-up item replaces the original item.

Note: In Finder, you will see a folder that corresponds to your backup drive that

includes the word “backup.” This is a protected folder that is automatically
created and where all of your backups reside. It serves no purpose for users
other than to store Time Machine backups. In fact, if you try to connect to it,
you will get a “Connection Failed” message.

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Managing Your Drive With5WD Quick View

Installing WD Quick View (Mac OS Only)
Accessing WD Quick View Shortcut Options
Checking Drive Status
Launching WD SmartWare (Windows only)
Exiting WD SmartWare Safely (Windows only)
Opening Shares
Launching the My Book Live Duo Dashboard
Mapping the Drive (Windows only)
Creating a Shortcut to the Public Share (Windows only)
Viewing Drive Properties
Monitoring Storage
Safely Shutting Down
Monitoring Alerts
Ejecting A USB Storage Device Using Quick View
Uninstalling the WD Quick View Icon

Installing WD Quick View (Mac OS Only)

WD Quick View software installs the WD Quick View icon in the Mac OS X menu bar so that
you can perform important functions such as launching WD SmartWare or checking drive

status quickly. The Windows icon is blue . The Mac icon is black . Once installed,
you can quickly and conveniently perform the tasked described in this chapter.

Note: For Windows OS, WD Quick View installs when you install WD SmartWare.

See “Installing WD SmartWare Software” on page 23.

Use the following steps to install the WD Quick View icon.

Access the Online Learning Center at http://www.wd.com/setup.

1.

2. Select My Book Live.

MANAGING YOUR DRIVE WITH WD QUICK VIEW – 43

3. Click the Software Downloads button to display the Downloads screen:

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4. In the WD Quick View box, click

Download.

5. Access your downloaded file, and extract the contents of the zip file to your Mac.

6. Double-click WD Quick View Setup file.

7. Follow the Quick View installer, following the directions on the screen.

Accessing WD Quick View Shortcut Options

Windows

1. Right- or left-click the WD Quick View icon in the system tray to display a menu.

2. Move the pointer over or click to select your My Book Live Duo drive and display a
submenu:

3. Select the desired option.

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Mac OS X

1. Click the WD Quick View icon in the menu bar to display a menu.

2. Move the pointer over the name of your My Book Live Duo to display a submenu:

3. Select the desired option.

Checking Drive Status

Windows

Move the pointer over the WD Quick View icon in the system tray to see the drive

capacity used and drive temperature:

• A green dot beside the drive name means the drive is behaving normally.

• A red dot beside the drive name means the drive is experiencing a problem, such as

an abnormally high temperature.

Mac OS X

Click the WD Quick View icon in the menu bar and move the cursor over the name of

your My Book Live Duo drive to display drive status below the submenu:

Launching WD SmartWare (Windows only)

If WD SmartWare is installed, select the WD SmartWare option on the WD Quick View
menu to display the WD SmartWare home screen.

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Exiting WD SmartWare Safely (Windows only)

Select Exit WD SmartWare on the WD Quick View menu to close the application. (This
option only appears if you are running WD SmartWare.)

Opening Shares

You can use WD Quick View to open the drive’s Public share and any private shares to
which you have access permission.

1. Select Open on the WD Quick View submenu.

2. Select Public.

Windows: The shares display in Windows Explorer:

Mac OS X: The contents of the Public share display in Finder:

Note: To view all of the shares on the drive, click the name of your

My Book Live Duo under Shared.

3. Select the share you want to view:

Windows: For a private share, if prompted for a user name and password, enter those

associated with your user account on the My Book Live Duo dashboard (see “Creating a
User” on page 78). If you make the user name and password for the dashboard the
same as those for logging into the computer, no user name or password are required
here.

Mac OS X: For a private share, if prompted for a user name and password, enter those

associated with your user account on the My Book Live Duo dashboard (see “Creating a
User” on page 78). For a Public share, if prompted for a user name and password, select
Guest.

MANAGING YOUR DRIVE WITH WD QUICK VIEW – 46

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Launching the My Book Live Duo Dashboard

Select Dashboard on the WD Quick View submenu to launch the application. The Welcome
screen displays. (See “Using the My Book Live Duo Dashboard” on page 53.)

Mapping the Drive (Windows only)

1. Select Map [My Book Live Duo name] on the WD Quick View submenu. The Map
Network Drive screen displays:

2. Select the desired letter from the Drive drop-down list.

3. Click the Finish button.

Note: When Windows attempts to reconnect a Mapped Network Drive after a

restart, the “Unable to reconnect mapped network drives” error may appear.
This can occur if the user name and password of the My Book Live Duo drive
do not match the current Window's username and password information.

During the automatic reconnection process, Windows may attempt to send
the current Windows username and password instead of the
My Book Live Duo username and password specified during setup.
Attempting to open the mapped network drive prompts a new login window.
Enter the My Book Live Duo username and password to reconnect the
share, allowing it to be accessible again (until the next reboot). For more
information on this problem, see Knowledge Base Answer ID 6745.

Creating a Shortcut to the Public Share (Windows only)

Note: Mac OS X automatically displays a Public share icon on the desktop, and

you can create aliases for any subshares. (See “Using Mac OS X Leopard/
Snow Leopard/Lion” on page 19.)

Select Create Shortcut on the WD Quick View submenu. An icon representing the Public
share displays on the desktop.

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Viewing Drive Properties

Select Properties on the WD Quick View submenu to display the Properties screen:

My Book Live Duo Properties on Windows

My Book Live Duo Properties on Mac OS X

MANAGING YOUR DRIVE WITH WD QUICK VIEW – 48

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Monitoring Storage

Hover your cursor over the WD Quick View icon to display the Drive name, storage capacity
used, temperature within the drive, and RAID status (Healthy, Failed, Rebuilding).

If you have a USB Drive attached to My Book Live Duo, the drive information also displays in
this area.

Safely Shutting Down

One of the recommended ways to safely shut down your My Book Live Duo drive is to use
the WD Quick View icon.

Note: Another preferred method is to use the dashboard. (See “Reboot/Shutdown”

on page 68.) If the unit does not shut down using either recommended
method, see “I am having trouble safely shutting down the My Book Live
Duo?” on page 130.

Important: Before shutting down, ensure that no files are being transferred to or from

the device. Check the LED on the front of the drive to make sure it is not
blinking. Blinking indicates that the unit is processing information (for
example, backing up or transferring files).

WARNING! Do not unplug the drive during shutdown.

1. Select Shut Down on the WD Quick View submenu to display the WD SmartWare Shut
Down screen.

2. Enter the administrator’s password or leave blank and then click the OK button. The
drive shuts down.

Monitoring Alerts

Flashing Icon and Balloon Alert

On both Windows and Mac systems, the WD Quick View icon flashes to indicate the drive
may be overheated or about to fail. In Windows, a balloon alert displays as well.

Note: If the drive overheats, power it down and let it cool for 60 minutes. Power it

back on, and if the problem persists, contact WD Support.

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WD Quick View Alerts Option

An option on the WD Quick View submenu displays alerts such as:

• Drive is reaching maximum capacity.

• Drive is full and subsequent backups cannot take place. Displays every five minutes

until space is made available.

• Updates are available.

To view drive alerts:

1. To display one or more alerts, select your device, then select Alerts on the WD Quick
View submenu. Multiple alerts are arranged chronologically.

2. To close the alert panel, click the Exit button.

Alerts on W indows

MANAGING YOUR DRIVE WITH WD QUICK VIEW – 50

Alerts on Mac OS X

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3. Click the OK button to close.

Ejecting A USB Storage Device Using Quick View

1. Left- or Right-click the WD Quick View icon in your system tray.

2. Select your USB Storage Device then Eject from the Quick View menu. Your USB will
eject from your system.

Uninstalling the WD Quick View Icon

Windows

On Windows XP, click Start > Control Panel > Add or Remove Programs, then uninstall
WD SmartWare.

On Windows Vista/Windows 7, click > Control Panel > Programs > Programs and
Features, then uninstall WD SmartWare.

The System Tray no long contains the WD Quick View icon .

For more information on uninstalling QD Quick View, see Knowledge Base Answer ID 5373.

MANAGING YOUR DRIVE WITH WD QUICK VIEW – 51

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Mac OS X

1. On the desktop, click Finder, then select Applications from the Favorites area.

2. In the Applications list on the right of the screen, double-click WD Quick View
Uninstaller.

3. Click Continue. A login window displays your Mac user name.

4. Enter your Mac password and click OK.
The menu bar no longer contains the WD Quick View icon .

MANAGING YOUR DRIVE WITH WD QUICK VIEW – 52

Using the My Book Live Duo Dashboard

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6

Launching the My Book Live Duo Dashboard
Starting the My Book Live Duo Dashboard
Understanding Dashboard Components
Obtaining Customer Support
What Can I Do Now?

Use the My Book Live Duo dashboard to configure settings and to manage the
My Book Live Duo device as you prefer. For example, you can set up user accounts and
restrict access to the files on your My Book Live Duo drive, set up folders for storing files,
and customize the drive to suit your needs.

This chapter introduces you to the My Book Live Duo dashboard and gets you started.

Launching the My Book Live Duo Dashboard

Use one of the following methods to launch the dashboard:

IF you want to launch from . . . THEN . . .

Dashboard Desktop Icon • Double-click the Dashboard icon on your Desktop.

Note: The icon only displays on your desktop if

you check Create Shortcut on the final
screen of the online setup software wizard.

A browser or Windows Explorer, 1. Use the name or IP address of your My Book Live Duo

device as the address (or URL):

2. Click Go.

WD Quick View icon, 1. Left- or right-click the WD Quick View icon.

2. Select your My Book Live Duo device and then

Dashboard.

WD SmartWare, 1. On the Home screen, select your My Book Live Duo

drive.

2. Click the Settings tab to display the Main Settings

screen.

3. Click Setup Drive button.

Windows 8, 1. In the Toolbar, select the File Explorer icon.

2. In the left panel, select Network.

3. In the right panel, Locate your My Book Live Duo drive
under Storage.

4. Double-click the drive, or right-click and select View
device webpage from the resulting menu.

Windows 7/Vista, 1. Click > Computer.

2. In the left panel, select Network

3. In the right panel, Locate your My Book Live Duo drive
under Storage.

4. Double-click the drive, or right-click and select View
device webpage from the resulting menu.

USING THE MY BOOK LIVE DUO DASHBOARD – 53

IF you want to launch from . . . THEN . . .

Windows XP, 1. Click Start > My Network Places.

2. Locate your My Book Live Duo drive.

3. Double-click the drive or right-click and select Invoke.

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My Book Live Duo Setup
Application,

Mac OS X, 1. Click the Safari icon > bookmark icon >

• Select Dashboard on the online setup software wizard

final page.

Bonjour.

2. Double-click the My Book Live Duo drive on the
network.

Starting the My Book Live Duo Dashboard

1. Use one of the options outlined in “Launching the My Book Live Duo Dashboard”
on page 53 to access the My Book Live Duo Dashboard

:

When you select an option on the screen, the navigation panel slides to the left and
the selected page appears

.

USING THE MY BOOK LIVE DUO DASHBOARD – 54

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Understanding Dashboard Components

The typical My Book Live Duo dashboard page offers options for viewing and entering
information and provides assistance and notifications:

No. Item Description

1 Device Name The name of the My Book Live Duo drive. You can

change the default name to one of your own choosing.
(See “General” on page 59.)

2

Alerts icon

3

USB icon

4 Alerts & Events list Displays all messages and alerts. If desired, close an

5 Secure Your Device/Logout Enables you to enter a user name and password, if

6 Navigation panel Roll the mouse over a link to display information about a

7 Support Provides links to product documentation, a user forum,

8 Let us help you Displays information about performing the tasks noted

Displays or hides a drop-down list of all messages and
alerts.

Displays a capacity bar showing how much storage
space on an attached USB storage device has been
used.

individual alert by clicking the X in its right corner.

desired. A logout link displays if you use a password to
access the My Book Live Duo dashboard.

page. Click to display the associated page.

FAQs, and a customer support contact form.

in the scrolling list below. The + or - sign enables you to
show or hide the scrolling display.

Navigate through the tasks by clicking the back < and
next > arrows beside the blue dots below the task.

9 > or V buttons Displays and hides screen sections.

USING THE MY BOOK LIVE DUO DASHBOARD – 55

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No. Item Description

10 Device usage dock Displays the device name, information about the type of

files stored, currently used capacity and system status.

11 View my files Click this icon to display the Public folder for your

device.

*

Processing icon

*

Displays when the system is processing information, for
example, saving settings.

Displays to the right of some items:

Tool tips icon

Provides a brief explanation when you roll the mouse
over the icon.

* Not shown in screen example.

Obtaining Customer Support

To open the Support page:

1. Click the Support option in the navigation panel to display the Support page:

USING THE MY BOOK LIVE DUO DASHBOARD – 56

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Sending Your Log Files to Customer Support

If you have a problem with the My Book Live Duo drive, complete the online form on the
Support page to generate a log and send it to WD’s Customer Support team. Another
option is to manually generate a system log and save or email it.

• To run a system report and send it to WD Customer Support automatically:

- Click the Privacy Policy link to review WD’s privacy policy.

- Click the Request Support button.

- Sign into the WD Knowledge Base (http://support.wdc.com), if you have not

previously done so.

- Complete and send your request.

• To run and save a system report manually, click the Create & Save button. Then

save it to your computer. If desired, email it to WD Customer Support.

Obtaining Other Support

• To obtain the most recently updated user manual, click the Product

Documentation link.

• To see answers to frequently asked questions and instructions, click the FAQs link.

• To discuss your My Book Live Duo device with other users, click the Forum link.

• To see WD phone numbers and other contact information, click the Contact Info

link.

USING THE MY BOOK LIVE DUO DASHBOARD – 57

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What Can I Do Now?

The next few chapters step you through the procedures for using the My Book Live Duo
dashboard. The following table provides shortcuts to instructions for some common tasks.

HowdoI... See ...

Request assistance from Customer Support, page 56

Set up the drive on my network, page 64

Configure drive settings, page 59

Update My Book Live Duo firmware, page 61

Create users, page 78

Change a user’s password, page 80

Create shares, page 82

Access private shares, page 82

Back up the My Book Live Duo device by
creating and restoring safepoints,

Shut down or reboot the My Book Live Duo
device,

Enable or disable remote access (WD Photos
and WD 2go),

Enable, disable, and use media servers, page 112

page 86

page 68

page 94

USING THE MY BOOK LIVE DUO DASHBOARD – 58

Configuring Basic Settings

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7

System Settings
Network Settings
Utilities Settings
Remote Access Settings
Media Server Settings
Storage Settings

The Settings option enables the Administrator to view and customize the drive’s system,
network, utilities, remote access, and media settings.

System Settings

To select the Settings options:

1. On the navigation panel, click Settings to display the tabbed pages: System,
Network, Utilities, Remote Access, Media, and Storage. Note that Settings is
highlighted in blue:

2. The Settings home page contains the following expandable sections: General, Date &

Time, Updates, Alert & Event Notifications, Energy Saver, and Backup Settings.
To display or hide a section, click the arrow beside the section name or click the section
name itself.

General

Use the General section of the page to view and modify the drive name and description,
select the language in which the web pages should display, view usage of storage space,
and register the drive.

WARNING! Renaming the My Book Live Duo device forces all the network computers

to remap their shared network resources. Change the device name only
when necessary.

CONFIGURING BASIC SETTINGS – 59

1. View or modify the following settings:

Device Name Enter a unique name for your drive to identify it on the

network.

Device Description The default description is My Book Live Duo device. If

desired, enter a different description.

Language From the drop-down list, select the language in which you

want the My Book Live Duo web pages to display. The
default language is English.

Serial Number Displays the WD-assigned number that identifies the

specific unit.

Usage Displays the storage capacity used and the total storage

capacity.

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Warranty
Registration

Click Register Now and follow the prompts to register
your drive.

2. If you made any changes, click the Save button that appears below the section.

Note: Throughout the My Book Live Duo dashboard, the Save and Cancel buttons

display only if you make changes.

Date & Time

The date and time are synchronized to the NTP (network time protocol) server by default.
You have the option of setting the date and time manually or allowing the NTP to access the
Internet and automatically set the time. If you are not connected to the Internet, you must
enter the date and time manually.

1. View or modify the following settings:

Time Zone From the drop-down list, select the time zone where your

drive is located.

NTP Service Select the check box to enable NTP service, which

automatically synchronizes your drive to update the time
and date.

If you want to change to another primary NTP server, click
Add New Primary, and then enter the URL address of
the new primary server.

Date This field appears if the NTP Service check box is not

selected.

From the drop-down list, select the current month, day,
and year

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Time This field appears if the NTP Service check box is not

selected.

From the drop-down list, select the current hour, minutes,
and time period (i.e., AM, PM).

2. If you have made any changes, click the Save button.

Updates

This section of the page enables you to set up the drive to update the firmware automatically
or to manually check for an update file:

A description, current version number, and date of last update of the My Book Live Duo
Firmware display.

Important: Wait for the My Book Live Duo drive to finish powering up

(approximately three minutes) before configuring the drive. You will
know it is ready when the LED turns solid or blinking green (normal) or
blue (standby).

Check for Update

To manually check for new firmware availability and to optionally install new firmware:

1. Click the Check for Update button. The “Checking” message displays. If an update is
found, click OK.

2. If desired, click the Install & Reboot button. A progress bar displays. When the process

is complete, the network drive reboots.

Update from File

To update the firmware manually:

1. Go to the WD Tech Support Downloads page at http://s

download.asp

.

upport.wdc.com/product/

2. On the Downloads page, select Network Storage.

3. Select My Book Live Duo.

4. A firmware file is provided. Download the file and save it to your desktop.

5. On the Updates tab. click the Update from file button.

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6. Select the file saved on your hard drive and click the Open button. A message prompts

for confirmation that you want to update now. Click OK.

7. An “Installing Update” progress bar displays, and when installation is complete, the drive
reboots.

Auto Update

To automatically check for and update the firmware:

1. For Auto Update, select the Enabled check box.

2. From the drop-down lists, specify the frequency and time at which the drive should look

for an update on the WD website, and if one is available, to automatically install it and
reboot.

3. Click the Save button.

l

Alert & Event Notifications

The Alert & Event Notification section of the page enables you to add or delete
email addresses of up to five users who will receive notifications. The notification may
concern system conditions, such as over temperature, or hard drive, volume, and network
status. These alerts help the Administrator manage and detect events or errors.

To add or delete an email address:

1. Select the Enable check box.

2. Enter the email address of a recipient and click the Add link.

3. Click the Save and Send Test email button.

The following message displays:

4. Click Close.

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5. To delete an email address, click the Remove link to its right.

Energy Saver

If the Hard Disk Sleep function is enabled, the hard drive goes into standby mode to save
power after a designated period of inactivity. Hard Disk Sleep is enabled by default.

To enable Hard Disk Sleep:

1. Select the Enable check box next to Hard Disk Sleep.

2. Click the Save button.

To disable Hard Disk Sleep:

1. Clear the Enable check box next to Hard Disk Sleep.

2. Click the Save button.

Backup Settings (For Mac OS)

The Backup Settings section of the page allows you to configure your Time Machine®
settings for your Mac backups. Using the Backup Settings, you can indicate the maximum
amount of space you’d like to use on your Time Machine to backup your files.

CONFIGURING BASIC SETTINGS – 63

MY BOOK LIVE DUO

To set your Time Machine quotas:

Note: The maximum size cannot be increased after the initial backup. WD

recommends leaving this setting on the maximum permissible value for your
initial backup. Once the initial backup is complete, you can change this
setting using the slider above.

1. Select Enable, if not already selected.

2. Select a share where you’d like to save the backup from the pull-down menu.

3. In the Maximum size field, move the slider to the maximum size setting.

USER MANUAL

4. Click

Save.

5. Once your initial backup has been created, access Network>Backup Settings panal
again.

6. In the Maximum size field, move the slider to the maximum size setting you’d like to use
for your backup.

7. Click

Save.

Important: Once your Time Machine begins to back up your files to a selected share, we

recommend that you continue to back up to that share. Switching shares
generates a new backup file which will not contain your previously saved
information.

Network Settings

The Network tab displays the drive’s MAC and IP addresses. You can set network options
such as network mode, enable FTP protocol for secure file transfer, and create a workgroup:

LAN Configuration

1. View or modify the following LAN (home or office network) settings:

Internet Access

MAC Address

IP Address

The current status of internet connectivity for network
functions such as NTP, firmware update checks, and
remote access connections.

Uniquely identifies the drive.

Identifies the current IP address.

CONFIGURING BASIC SETTINGS – 64

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Network Mode

Select the method of assigning the drive’s unique IP
address:

• DHCP Client causes the My Book Live Duo device to
obtain an IP address and associated settings
automatically from the local DHCP server, or

• Static IP lets you set an IP address manually. You will be
prompted for IP Address, Netmask, Gateway, and DNS
Server. (If you don’t know this information, please check
your router settings.)

2. Click the Save button.

Workgroup

A workgroup is a name you assign to each member of a group of computer network devices
in a network environment. The devices that have the same workgroup name can easily
exchange information through the network. A workgroup does not require a central server:

To name or rename a workgroup:

1. Enter a name for the workgroup.

2. Click the Save button.

3. Repeat steps1-2foreach device in your workgroup.

FTP

File Transfer Protocol enables the transfer of data from one computer to another through a
network. FTP is disabled by default.

Note: An FTP requires a username and password. Anonymous FTPs are not allowed.
See “Creating a User” on page 78 for information on creating a username and password.

1. Select the Allow FTP check box to enable it.

2. Click the Save button.

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Utilities Settings

On the Utilities tab, you can test the network drive and get diagnostic information, restore
the drive to factory defaults, reboot or shut down the drive, and import or export a
configuration file:

Diagnostic

Run diagnostic tests if you are having problems with your drive. The short test checks the
drive for major performance problems. The result of a short drive test is a pass or fail
evaluation of the drive's condition. The short drive test can take several minutes to
complete.

The more comprehensive drive diagnostic is the full test. It methodically tests each and
every sector of your drive. You will be prompted as to the condition of the drive once the test
is performed. The full drive test may take hours to complete, depending on the size and data
configuration of your drive.

To run a test:

1. Select Short Test (default setting) or Full Test, and then click the Run button. A

progress bar displays.

Messages indicate that the test is running and whether the drive passed or failed the
test.

2. If the drive passed the test, click the Close button to return to the Utilities page,

If the drive fails the test, click the Customer Support button to get assistance.

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Factory Restore

Note: For information about using the Reset button to return the password and

network mode to factory settings, see “Resetting the My Book Live Duo
Device” on page 128.

WARNING! The steps detailed below will result in loss of all data. This data

cannot be recovered.

In this area of the Settings page, the Administrator can choose a short factory restore or a
full one. The drive loses all information, and the Administrator password returns to none.

Note: A Quick Factory Restore formats the drive, while a Full Factory Restore

securely erases the drive.

Important: You might want to export and save the drive's current configuration before

restoring factory default settings so that you can import it afterwards. Note
that importing a configuration in this case does not restore shares or users.

If you want to restore the complete contents of a My Book Live Duo device
including user settings, backups, and data, use the safepoint feature
described on page 86.

To restore factory defaults:

1. For Restore Type, select Quick Factory Restore (default setting) or Full Factory
Restore and click the Start button.

2. When asked to confirm the action, click the Yes button to continue or the No button to
return to the Utilities page.

3. When the progress bar displays, if you selected Full Factory Restore in step 1, but you
change your mind, click the Change to Quick Restore button to start a Quick Factory
Restore from the beginning.

WARNING! Interrupting the factory restore process may damage the

My Book Live Duo drive. Wait until after the reboot to use the drive
again.

At the end of the restore, the “Complete Restore Finished“ message displays, and the
system reboots.

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Reboot/Shutdown

You can safely reboot and shut down your My Book Live Duo drive using two methods.

• Reboot/Shut Down section of the Utilities screen (discussed in this section),

• WD Quick View icon (see “Safely Shutting Down” on page 49).

If you are unable to shut down by either method, see “I am having trouble safely shutting
down the My Book Live Duo?” on page 130

Important: Before rebooting or shutting down, make sure that there are no file transfers

in progress. Check the LED on the front of the drive to make sure it is not
blinking. Blinking indicates that the unit is processing information (for
example, backing up or transferring files).

WARNING! Do not unplug the drive during reboot or shutdown.

To reboot your drive:

1. Click the Reboot Device button.

The following message displays:

2. If the drive is not processing information, or it is but you choose to proceed, click the
Continue button. The following message displays:

The drive shuts down and then restarts. Wait until the green LED is solid before resuming
work with the My Book Live Duo drive.

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To shut down the drive:

1. Click the Shutdown Device button.

2. A message reminds you that shutting down may interrupt important processes.

3. If the drive is not processing information, or it is but you choose to proceed, click the

Continue button. The following message displays:

4. Click the Close button to close the message.

5. When the LED on the front of the device is off, you can safely unplug your drive.

6. Close the browser.

Import/Export Current Configuration

Important: Before doing a factory restore or a system update, you may choose to

save your drive’s current configuration. At a later time, you can import a
previously saved configuration. Keep in mind that importing a
configuration after restoring factory defaults does not restore shares or
users.

To save the current configuration:

1. In the Export section, click the Save Config File button.

2. Browse to the location where you want to save the file and click the Save button.

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To replace the current configuration:

1. In the Import section, click the Choose File button and browse to locate the
replacement file.

2. Click the Import button, and when the confirmation message displays, click OK. The
My Book Live Duo device reboots.

Remote Access Settings

The Remote Access page enables you and other users to access your files on the go. You
can access photos and files stored in the My Book Live Duo device using the WD Photos
and WD 2go mobile apps and set up remote and secure web access to stored files by
means of the WD2go.com website.

For instructions on setting up remote access on this page and then using the

WD Photos and WD 2go, see “Accessing Your My Book Live Duo Remotely” on page 94.

Media Server Settings

The Media page enables you to define DLNA (Digital Living Network Alliance) access so that
you can enjoy media in every room in your house.

Note: DLNA and ITunes only works on your network.

For instructions on configuring your DLNA Media Server and ITunes settings on this page
and then displaying or streaming media, see “Playing/Streaming Videos, Photos, & Music”
on page 112.

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Storage Settings

The Storage page enables you to specify how your My Book Live Duo device will store your
data and to monitor the storage status. You can configure the internal drives to act as one
big fast drive, or set them up so that one drive automatically and instantaneously duplicates
(or mirrors) your data for real-time backup. You can also view the details of your external
USB drive.

To determine which storage type to use, consider the attributes of each:

• Maximum Capacity (Spanning)—Maximum Capacity (Spanning) combines all the

drives in a system into one big volume so that they act like one giant drive.

• Maximum Protection (RAID 1)—Sets the system to data protection mode (also

known as mirrored mode) and the capacity is divided in half. Half of the capacity is
used to store your data and half is used for a duplicate copy. If one drive goes down
your data is protected because it is duplicated.

Note: Putting your drive into Raid1 is not the same as backing up your drive. Although it

does store your data, it can not be used to recover your data from a critical loss.

Monitoring Storage Status

1. Click the Storage tab. The Monitor screen appears, showing the type of configuration
your My Book Live Duo device is set to. The default is Maximum Capacity (Spanning).
This screen also displays the status of your drives.

For the maximum capacity storage type, the drive status may be:

• Good

• Failed—If a drive has failed, you cannot access your data.

For the maximum protection storage type, the drive status may be:

• Good

• Failed—Indicates which drive failed. Once you replace the drive, you can access

your data.

• Building—When you replace a faulty drive or after converting from one storage type

to another, the system is rebuilding the configuration.

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2. To view details about the drive, click its icon. Details include:

• Model Number

• Manufacturer

• Serial Number

• Size (e.g., 1 TB)

• Self Assessment Test result.

Note: Another way to monitor storage is to use the Quick View menu, which

displays the status of the storage drives and an attached external USB device
(if applicable). For more information, see “Monitoring Storage” on page 49.

Changing the Storage Type

To switch from one storage type to another:

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Important: Before changing the storage type (Maximum Capacity to Maximum

Protection and vice versa), we recommend that you first create a
safepoint to back up your data. See “Creating a Safepoint” on page 86.

1. Click the Edit Mode button to display the Edit Mode screen.

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2. Select the desired storage type and click the Convert button. The “Convert Storage
Mode” message box displays, informing you that the conversion will take a few hours,
depending on the amount of data contained on your drives), that you cannot undo the
process once it starts, and that you shouldn’t unplug the unit while the conversion is
taking place. Conversion rates depend on the type of configuration and the amount of
data on the My Book Live Duo. After a conversion, the My Book Live Duo device
reboots.

If a “Disk Space Insufficient” appears, you don’t have enough room left on the drives for
maximum protection. Remove (delete or copy elsewhere) files until the stored total is less
than 1 Tb (for a 2 TB drive).

Note: The actual required stored total depends on the My Book Live Duo drive size.

3. The drive starts the rebuild process automatically. The rebuild may take up to 15 hours
depending on drive capacity and activity, but typically will complete in 7 to 12 hours.
Allow the RAID rebuild to complete.

Important: Do not attempt to use the device during the rebuild process.

4. Once the rebuild is complete, the LEDs will glow steadily to indicate power-on state.

Alerts

You may receive the following alerts related to storage status:

• Conversion successful

• Conversion Failed—The conversion process has stopped because of an error.

• Failed Drive—A drive has stopped operating, and you need to replace it.

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USB Storage

Note: The My Book Live Duo device works with both USB 2.0 and 3.0 storage

devices; however, USB 3.0 storage devices may not perform at maximum
performance speeds when used with the My Book Live Duo device.

When a USB storage drive is connected to the My Book Live Duo device, the USB icon

appears at the top right of the screen. Click this icon to view the name assigned to an

attached USB, capacity used, and to eject the USB, if desired.

External Storage

The External Storage section enables you to view the status of the USB storage device
connected to the My Book Live Duo and to disconnect the device, if desired.

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Monitoring USB Storage Settings

1. Click External Storage.

2. To view details about the USB Storage device, click its icon. Details include:

• USB Device Name

• Manufacturer

• Model

• Serial Number

• Size (e.g., 1 TB)

USER MANUAL

Ejecting a USB Storage

Safely ejecting your USB storage device helps to prevent data loss. There are three ways to
disconnect your USB device:

Ejecting via USB Icon:

1. Select the USB Icon at the top of the screen, then click the eject button for the USB
device. The “Eject USB Drive?” message displays, informing you that ejecting the device
will remove associated shares, backup tasks for the drive will be interrupted, and that
you won’t be able to remotely access the drive once it is ejected.

2. Click OK to eject the USB drive.

Ejecting via USB Storage Section:

1. In the External Storage section, click the eject button for the USB Device. The “Eject
USB Drive?” message displays, informing you that ejecting the device will remove
associated shares, backup tasks for the drive will be interrupted, and that you won’t be
able to remotely access the drive once it is ejected.

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2. Click OK to eject the USB drive.

Ejecting via Quick View:

1. Left- or Right-click the WD Quick View icon in your system tray.

2. Select your USB Storage Device then Eject from the Quick View menu. Your USB will

eject from your system.

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Managing Users

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8

Viewing Users
Creating a User
Creating a Private Share for a User
Changing a User’s Password
Editing User Settings
Deleting a User

The Administrator creates accounts for others who will have access to the
My Book Live Duo drive. These accounts are referred to as users. Users have full access to
their own private shares, to public shares, and limited access to the shares of other users.

Note: The Administrator, normally the owner, is the person in charge of setting up

computers on the network.

The Users option on the navigation panel lists current users and enables the Administrator
account to view user details, create new users, grant a user access to existing shares, and
create shares.

Viewing Users

1. On the navigation panel, click Users to view a list of current users on the panel on the

left, and links that display online Help in a panel on the right:

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2. To view user details, click the user name. User Detail and Share Access display in a
panel on the right.

Creating a User

The Administrator can create users and limit what shares they can access.

Full access—Allows the user to read, write, and delete files on the share.

Read-only access—Restricts the user to only viewing files on the share.

1. Click the Create New User button. The Create New User panel slides down over the

User List:

2. Enter all required information (indicated by red asterisk).

3. If desired, enter these optional settings:

Password/Confirm Password If you want to set up a password for the user to prevent

others from accessing the user’s private share, enter a
password for the user.

Create private share for this
user

Select this option to create a private share with full access
rights for the new user.

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Allow access to existing
shares

Select this option to grant the new user access to other
shares. Select the check box next to each share the user can
access, and then specify the level of access by selecting the
full access or the read-only access icon.

For example, the new user may be given read-only access to
the family’s photos or Mom’s videos (so he can’t change,
delete, or add to them), but full access to Projects, so he can
add, edit, or delete project files.

4. Click the Save button. The new user is listed in the User List, and the Share Access
section moves to the right panel:

Creating a Private Share for a User

1. If you want to create a private share for the user, in the Share Access section on the right

panel, click the Create New Share button. A Create New Share box displays over the
page:

2. Complete all required settings (indicated by red asterisk) and any optional settings, as
follows:

Share Name Assign a name to the share that clearly indicates the type of

Share Description Enter a brief description of the content in the share. Note that

files it will contain.

share descriptions must begin with an alphanumeric value
and can contain up to 256 characters.

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User Access Select Private to limit the user’s access to the share.

Media Serving From the drop-down list, select All (for music, photos, and

video) or None (excludes all media).

3. Click the Save button. The new share displays in the Share Access panel with the
Private indicator displaying. Full access is automatically granted to the user.

Changing a User’s Password

When viewing details about a user, the Administrator can change the user’s password (no
password is the default setting).

1. Select the user to display user details in the right column.

2. Click the Update Password button to display the following:

3. Enter the same password in both Password and Confirm Password fields; otherwise
select the No Password check box.ith no double quotes

4. Click the Save button.

Editing User Settings

1. To make changes to a user’s profile, select the user in the User List. The User Detail and

Share Access panels display.

2. Modify the required and optional settings as desired. To update the user’s access to
shares, make the necessary changes in the Share Access panel.

3. Click the Save button.

Deleting a User

You can delete all users except the Administrator.

1. In the User List, click the trash can icon to the right of the user’s name.

2. In response to the confirmation message, click the Delete button.

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Managing Shares

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9

Viewing a List of Shares
Creating a New Share
Creating a New User
Making a Share Public
Deleting a Share
Opening a Share
Read-only or full access to the share

A share is an area on the My Book Live Duo drive for storing files (similar to a folder or
directory).

Note: In this manual, we use the terms share and folder interchangeably.

A share can be public so that all users can access the contents or private to limit access to
selected users. The Shares option on the navigation panel displays a list of shares on the
My Book Live Duo device and enables the Administrator to manage shares and user
access.

Viewing a List of Shares

On the navigation panel, click Shares to display a list of shares on the My Book Live Duo
drive. For each share name, the usage, type of media being shared (served), and remote
access status display.

If the share is private, a lock icon displays to the left. This means that only users with
special access rights may view or modify it. The right panel contains links to online Help.

If the share is a USB drive, the USB icon displays to the left.

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Click a share to display share detail and user access information in the right panel.

Creating a New Share

You can create a share and designate it as public or private. For example, if the share
contains financial information, you may want to make the share private. Or, if there are
photos you would like a friend to see, you can make the share public to certain users.

1. Click the Create New Share button above the Share Access list to display:

2. Complete all required settings (indicated by red asterisk) and any optional settings, as
follows:

Share Name Assign a name to the share.

Share Description Enter a brief description of the share to remind yourself of

what it contains. Note that share descriptions must begin with
an alphanumeric value and can contain up to 256 characters.

Media Serving From the drop-down list, select On to enable media serving

for all media types (photo, music, and video). Select Off to
turn off media serving.

User Access Select Public if you want all users to have access to this

share, or select Private to limit user access to this share.

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3. If you selected Private, the User Access panel displays.

4. To specify access to the new share, select the + (Add) check box next to the user’s
name, and then select either full access or read-only access. Full access means the user
can make changes to the share, for example, by adding or deleting files. Read-only
access means the user can only look at the files. If you do not want the user to have any
access to the share, make sure the + check box is blank.

For example, the Administrator (Dad) and Mom have full access to the family videos, but
Sally can only view the videos.

5. Click the Save button.

Creating a New User

While working with the Shares option, you may want to create a new user and assign share
access privileges at the same time.

1. Select a share from the list to display share detail:

2. Click the Create new user button in the Share Access section on the right. A Create
New User box displays over the screen:

3. Complete the information as you did in “Creating a User” on page 78.

4. Click the Save button.

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Making a Share Public

If you decide there is no reason to limit access to a private share, convert it to a public share.

1. Select the private share in the Shares list and select the Public option instead of the

Private option in the Share Access section of the right panel. The following warning
message displays:

2. Select Make Public to make the selected share public; click Close to keep the settings
the same without changing them.

3. Click the Save button.

Deleting a Share

1. In the Share List, click the trash can icon to the right of the share’s name.

WARNING! Deleting a share erases all files and folders on the share.

2. In response to the confirmation message, click the Delete button.

Opening a Share

You have several options for opening My Book Live Duo device's public and private shares
to which you have access.

To open a private share, you must have:

 A user name and password assigned to your share name
 Read-only or full access to the share

IF you want to open a
share using . . .

WD Quick View in the system
tray (Windows),

THEN for . . .

Public and Private Shares

1. Left- or right-click the WD Quick View icon to display the
main menu.

2. Click the My Book Live Duo device name, and then click
Open. The shares display in Windows Explorer.

3. For a private share, if prompted for a user name and
password, enter those associated with your user account on
the My Book Live Duo dashboard.

For a private share, if the user’s name and password are the
same as for logging into the computer, a user name and
password are not required. If they are not the same, visit http:/

/support.wdc.com and see Knowledge Base Answer ID

5681.

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IF you want to open a

THEN for . . .

share using . . .

WD Quick View in the menu bar
(Mac OS X),

Windows 8, 1. In the Toolbar, select the File Explorer icon.

Windows Vista/Windows 7, 1. Click > Computer.

Public and Private Shares

1. Click the WD Quick View icon in the menu bar and move
the cursor over the name of your My Book Live Duo drive to
display the submenu.

2. Select Open on the WD Quick View submenu. The shares
display in a second submenu.

3. Select the desired share. For a private share, if prompted for a
user name and password, enter those associated with your
user account on the My Book Live Duo dashboard (see
“Creating a User” on page 78). For a Public share, if prompted
for a user name and password, select Guest.

2. In the left panel, select Network.

3. Click My Book Live Duo.

4. Double-click the Public folder on your drive.

2. In the left panel, select Network.

3. Click My Book Live Duo.

4. Double-click the Public folder on your drive.

Windows XP, Public Share

1. Click Start > My Computer.

2. Under Network Drives, double-click the Public folder on your
drive.

Mac OS X, Public and Private Shares

1. Open a Finder window and locate your My Book Live Duo
drive under the Shared heading in the side bar.

2. Double-click the drive to display the Public share and any
private shares to which you have access.

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Managing Safepoints

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10

Backing Up a My Book Live Duo Drive With Safepoints

Backing Up a My Book Live Duo Drive With Safepoints

With the included safepoint technology, you can automatically make a second copy of your
My Book Live Duo data to store on another My Book Live Duo device, an available network
share, or a USB drive. Now you have double-safe protection for all your media and ultimate
peace of mind.

What is a Safepoint?

A safepoint is a snapshot of your My Book Live Duo device at a specific time stored on a
compatible network-attached device such as another My Book Live Duo device. The
safepoint is a collection of all of the data on your drive, including users, shares, WD
SmartWare, Apple Time Machine, or Windows 8/Windows 7/Vista backups, and associated
device configuration details. In the unlikely event that your My Book Live Duo device fails,
you can completely recover your data from a safepoint to a factory-fresh My Book Live Duo
device.

Creating a Safepoint

To create a safepoint for your My Book Live Duo device:

1. Click Safepoints on the navigation pane.

2. Click Safepoint.

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3. Click the Create section.

4. Click either the Scan Network or Local USB button to display a list of available devices

on your network or local USB drive. To rescan the network at any time, click the refresh/
rediscover icon in the upper right. To return to the previous screen, click the return
icon in the upper right.

Network devices

Local (USB) device

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5. Select the target device and the share for the operation. If the share is password
protected, enter appropriate credentials.

Important: If you create a safepoint with shares you wish to keep private, create the

safepoint on a private share.

6. To create a safepoint on the share immediately, click the Create Now button and
complete the required fields. You may choose to enable auto-updates as well.

A progress bar displays.

Note: The time it takes to create a safepoint varies based on the speed of your

network, and the number and size of files you have stored on your
My Book Live Duo device. For a given amount of total data, fewer larger files
replicate quicker than many smaller files. Other factors such as what
processes are running on the My Book Live Duo device and on the speed
and availability of your target have an effect on the speed.

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7. To have the process run in the background, click the Run in Background button. A link
to the progress bar displays below Let Us Help You in the navigation panel.

Clicking the progress bar link in the status area displays detailed information about the
operation such as the files being copied and the extent completed. A “Safepoint
successfully created” message displays when they process is complete.

8. If you want to schedule the creation of the safepoint, click the Create Later button and
enter a date and time you would like the safepoint to be created. You may choose to
enable auto updates as well. Auto updates help keep your safepoint up to date with the
content on your My Book Live Duo device by copying changes since the last update.

Important: Changes made while safepoint operations are in progress are not guaranteed

to be backed up immediately.

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9. If the creation process was not successful or was interrupted, the Manage section (top
of page) displays the appropriate status. Clicking the safepoint’s retry icon resumes
the operation.

Note: If you want to see the content of the safepoint stored on another device,

access the folder on the device where you stored it.

Updating Safepoints

You can update your Safepoints in two ways: manually or automatically.

1. To update your safepoint manually, go to the Manage section at the top of the page and

click the update icon to the lower right of your safepoint.

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2. To enable auto updates for your safepoint, go to the Manage section, select your
safepoint, and click the Auto Update Enable button in the right pane.

3. If auto updates are already enabled, you can edit the auto-update settings on the details
pane or disable the feature altogether. You can set daily, weekly, or monthly updates to
your safepoint if you choose to use this feature.

To have the process run in the background while you perform other tasks, click the Run
in Background button.

Clicking the progress bar in the status area displays detailed information about the
operation such as the files being copied and the extent completed.

Important: Changes made to data while safepoint operations are in progress are not

guaranteed to be backed up immediately.

4. If the update process was not successful or was interrupted, the Manage section
displays the appropriate status. Clicking the retry icon resumes the operation.

Recovering from a Safepoint

The Recover section enables you to restore your data from a safepoint to a factory-fresh
My Book Live Duo or compatible Western Digital device.

1. Open the Recovery section:

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2. Click the Network or Local (for USB devices) button to display a list of available devices
on your network:

3. Select a device to display the list of its available shares:

4. Select the share that has the safepoint and click the Continue button. If the share is
password protected, enter appropriate credentials:

5. Choose the safepoint you want to recover and click the Recover button:

If the device you are restoring to is not in a factory restored state, a message with
instructions appears (See“Factory Restore” on page 67).

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6. If there are no errors, the recovery operation begins and a progress bar appears. Wait for
the operation to finish. Your device restarts after the recovery operation and then can be
used in place of your original My Book Live Duo device.

Managing Safepoints

The Manage section lists all safepoints for your My Book Live Duo device. Selecting a
particular safepoint allows you to rename, update, or delete it.

To update a safepoint with the latest changes on your My Book Live Duo device, click the
update icon for your safepoint.

• To delete a safepoint and all of its contents, click the trash icon for your safepoint.

• If a safepoint develops errors, warning icons appear in the Manage section. Roll

the cursor over the icons for more information.

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Accessing Your My Book Live Duo Remotely

USER MANUAL

11

WD 2go: The Pathway to Your Personal Cloud
Enabling Remote Access
Setting Up Mobile Access
Setting Up Web Access Through WD 2go
Troubleshooting Your WD Photos Database
Accessing Your Personal Cloud

This chapter explains how to set up the My Book Live Duo drive for remote access and
describes some of the ways you can take advantage of its many capabilities.

WD 2go: The Pathway to Your Personal Cloud

A personal cloud is your content, at home, secure and under your control. Unlike public
clouds, a personal cloud allows you to keep all your content in one safe place on your home
network. Share files, stream media, and access your content anywhere. No monthly fees.
No mysterious location for your data. Keep your videos, music, photos, and files safe at
home and always with you.

If you can access the Internet from a computer, you can securely access your media and
files anywhere in the world. WD 2go web access provides fee-free remote access to your
My Book Live Duo personal cloud storage. Once you log in, WD 2go mounts the
My Book Live Duo device to your computer like a local drive and your remote folders are
available on your Mac or PC. Seamlessly open, save as, and attach files to emails from this
virtual drive.

Note: Copying or streaming content from your home will likely be limited by your

ISP's upload bandwidth. For example, a typical home Internet connection
(ADSL or Cable modem) may have an upload limitation of 500Kb/s (0.063
MB/s), so that copying a 2GB movie would take 8.8 hours and copying a
typical 2MB MP3 music file would take just 32 seconds.

Mobilizing Your Files with WD 2go Mobile Apps

WD 2go and WD Photos mobile apps bring your photos and files to your fingertips on your
Apple iPhone, iPod touch, iPad, Android tablet, or Android smartphone.

Requirements include:

• Western Digital My Book Live Duo personal cloud storage connected to the Internet

• Your device access code generated by your My Book Live Duo device

• Android devices—Most smart phones and tablets with OS 2.1 or later

• Apple devices

- WD Photos—iPhone, iPod touch, or iPad with OS 3.2 or later

- WD 2go —iPhone, iPod touch, or iPad with OS 4.x or later

ACCESSING YOUR MY BOOK LIVE DUO REMOTELY – 94