Waves MultiRack SoundGrid V9.7 Troubleshooting Manual
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Waves
MultiRack SoundGrid V9.7
for DiGiGrid MGO/MGB
MADI-Enabled Consoles
Troubleshooting Guide
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Table of Contents
1. Introduction ......................................................................................................................... 3
2. Components Required for Establishing a MultiRack SoundGrid System .............................. 4
3. Proper System Configuration ............................................................................................... 6
4. Troubleshooting .................................................................................................................. 9
SoundGrid Preferences ....................................................................................................... 9
SoundGrid Inventory .......................................................................................................... 10
SoundGrid Connections ..................................................................................................... 13
5. How Do I Know Which Version Is Installed? ....................................................................... 14
6. What Is installed? ............................................................................................................... 16
7. Physical Connection ........................................................................................................... 17
8. FAQs ................................................................................................................................. 21
Installation .......................................................................................................................... 21
Usage ................................................................................................................................ 21
Licenses ............................................................................................................................ 23
9. Appendices ........................................................................................................................ 24
Appendix A: Servers .......................................................................................................... 24
Appendix B: How to Reset the MGB/MG O ......................................................................... 28
Appendix C: SoundGrid-Compatible Switches .................................................................... 29
Appendi x D: Ethernet Cable s f or SoundGrid System s ........................................................ 30
Appendix E: Internet Protocol Version 6 (TCP/IPv6) ........................................................... 32
Appendi x F : Compatible Plugin s & Latency Chart .............................................................. 34
10. Contact Waves Tech Support ............................................................................................. 39
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1. Introduction
The objective o f this document is to help you troubleshoot Waves Mul tiRack SoundG rid for
MADI-enabled consoles. This guide i s w ri t ten under the assumption that you have read an d
followed t he setup instructions availa ble on our website before attempting to fix your problem.
This guide is divided into five major sections:
1. Illustration of a functioning SoundGrid system
2. Guide to resolving problems with a non-functioning SoundGrid System
3. G eneral infor m ation about SoundGrid syst em components
4. Frequently asked questions
5. Appendices
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2. Components Required for Establishing a MultiRack
SoundGrid System
• DiGiGrid MGO/MGB – The DiGiGrid MGB/MGO interfaces let you plug any MADI-
enabled console.
• MGB (coaxial): http://www.digigrid.net/portfolio/mgb/
• MGO (optical): http://www.digigrid.net/portfolio/mgo/
• Waves-qualified SoundGrid server: A multi-core PC used for real-t ime audio
processing. See a list of Waves-qualified Serve rs i n Appendix A: Servers.
• Network switch:
Compatible Switches.
• Ethernet cables: Standard Cat 5e or Cat 6 Ethernet cables.
length per cable type a nd applicatio n in A ppendix D: Eth er net Cables for So undGrid
Systems.
• USB flash drive with activated licenses for Waves SoundGrid-compatible plugins and
the MultiRack SoundGrid application.
See a list of Waves-qua lified switch es i n Appendix C: SoundGrid-
See a list of supported
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3. Proper System Configuration
This section displays the basic windows and settings of an operational Waves MultiRack
SoundGrid system. To establish a proper system configuration, follow the setup instructions
below, which are also available online on our Downloads page:
1. Launch the MultiRack SoundGrid application.
2. Go to the Preferences window.
a. PC – File > Preferences
b. Mac – MultiRack SoundGrid > Preferences
3. General Tab Setti ngs:
Link Status = Up Link Speed = 1000 Mbps
SoundGrid Network Found
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4. Plug-in Manager Tab Settings:
The plugin version you inten d to use and have licenses for is checke d.
5. Go to Audio > SoundGrid Inventory
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SoundGrid Inventory Settings:
48 kHz
96 kHz
Extreme Server
40 samples
80 samples
Server One
40 samples
80 samples
Impact Server
56 samples
112 samples
Compact Serv er
96 samples
N/A
Sample Rate: Matches the state of the console.
Network and Driver Latency: Correct settings depend on the server in use; driver
latency
IO: MGB or MGO is assigned and status is On.
MR: MultiRack is assigned and status is On.
SG Server/s: Assigned and status is On.
Please Note: In the SoundGrid Inventory window, the Network Latency range is 40 / 56 /
80 / 96 at a 48-kHz sampling rate, and 80 / 112 / 160 / 192 at a 96-kHz sampling rate.
6. Go to Audio > SoundGrid Connections.
depends on the driver (host computer).
Minimum Network Latency Settings
7. SoundGrid Connections Settings:
MGO-1 connection to MutliRack is checked.
MutliRack connection to MGO-1 is checked.
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4. Troubleshooting
If the message ERR appears in the MultiRack SoundGrid status window at any point after
MultiRack SoundGrid has loaded, take the following steps to inspect all settings and system
components:
SoundGrid Preferences
1. Go to the Preferences window.
PC: File > Preferences
Mac: Mult i Rack SoundGrid > Preferences
2. If you see the SoundGrid network NOT found message, and Local L AN Port is set to
None, open the dropdown menu and set it to t he LAN port connected to your SoundGr id
network.
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3. If you see the SoundGrid network NOT found message, and Local L AN Port is already
set to the LAN port connected to your SoundGrid network, check the following:
a. If Link Status is UP and Link Speed is 1000 Mbps, this means that the I/O and the
SoundGrid server are disconnected.
b. If Link Status is DOWN and Link Speed is N/A, this may be for one of the
following reason s :
i. The switch is turned off or not compatible –
SoundGrid-Compatible Switches.
ii. The Ethernet cable is disconnected or defective on the console (host)
computer.
iii. Some or all cables may be too long or not compatible –
Appendix D: Ethernet Cables for SoundGrid Systems.
If the SoundGr id Preferences are set correctly and the issue persists, check th e SoundGrid
Inventory window next.
please refer to Appendix C:
please refer to
SoundGrid Inventory
Go to Audio > SoundGrid Inventory.
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IO: MGB/MGO
Sample Rate
If the sample rate appears as N/A, this may be for the following reasons:
• MGB/MGO is not assigned.
• If MGB/MGO is assigned but appears as N/A, the unit is not properly connected to the
network or powe r suppl y.
To resolve this issue, take one of the following steps:
• If the MGB/MGO Status is On, assign the device. It should be functional now.
• If the MGB/MGO Status is not On, unassign the MGB/MGO and click Refresh.
• If the MGB/MGO appears as Not Compatibl e, c lick Update. Once the firmware update is
complete, you wi ll be prompted to restart the MGB/MGO unit. Disconnect and reconnect
its power supply.
If MGB/MGO has disappeared from the list, this may be for one of the following reasons:
• Ethernet cable is disconnected from MGB/MGO or switch.
• Ethernet cable is disconnected from host or switch.
• Ethernet cable is defective.
• Network switch is turned off.
• Network switch is not compatible ( switch does not have 1GB connectio n) :
Appendix C: SoundGrid-Compatible Switches.
• Ethernet cable is not compatible (not Cat 5e or Cat 6).
• Ethernet cables are too long:
Systems.
• The MGB/MGO power suppl y is not connected properly or defect i v e.
• MGB/MGO unit is defective.
please refer to Appendix D: Ethernet Cables for SoundGrid
please refer to
If all else fails, use the Reset option for the MGB/MGO unit:
Reset the MGB/MGO.
please refer to Appendix B: How to
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SoundGrid Servers
Once you’ve confirmed that the I/O is functioning properly and is not the cause of the problem,
check the SoundGrid server/s:
1. If SG Server Status is On, assign the device. It should be functio nal now.
2. If the SG Server Status is N/A, unass ign it and press Refresh.
3. If SG Server ap pears as Not Compatible, press Update. Once the firmware update is
complete, the server will automatically restart and the Server Stat us will be On. Next,
assign SG Server to 1. If a second redundant server is in use, repeat the same update
process, and upon completion assign the redundant server to 2.
If the SoundGrid server has disappeared from the list, this may be for the following reasons:
• Server is OFF.
• Ethernet cable is disconnected from server or switch.
• Ethernet cable is disconnected from host or switch. (Hint: in this case the I/O status will
appear as N/A.)
• Ethernet cable is defective.
• Network switch is turned off.
• Network switch is not compatible (s wi tch does not have 1GB con nection):
Appendix C: SoundGrid-Compatible Switches.
• Ethernet cable is not compatible (not Cat 5e or Cat 6).
• Ethernet cables are too long:
Systems.
If the SoundGrid server changes status from On to N/A upo n as signment, this means that
Internet Pr otocol Version 6 (iPv6) is not checked in the computer’s Ethernet Card Pref erences.
Please refer to Appendix E: Internet Prot ocol Version 6 (TCP/IPv6).
please refer to Appendix D: Ethernet Cables f or SoundGrid
please refer to
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