WACOM CintiQ - Companion User Manual

Contents Index
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Professional Creative Tablet
User’s Manual
About the Cintiq Companion Getting Started Customizing your Cintiq Pen features The multi-touch experience
The Wacom Desktop Center Troub l es hoo t in g Care and maintenance Support options
Contents
Index
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Cintiq Companion User’s Manual Version 1.0, Rev H0413 Copyright © Wacom Co., Ltd., 2013 All rights reserved. No part of this manual may be reproduced except for your express personal use.
Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and without obligation to include such changes in this manual.
The above year indicates when this manual was prepared. However, the date of release to the users of the manual is simultaneous with the introduction into the market of the applicable Wacom product.
Cintiq and Wacom are registered trademarks of Wacom Co., Ltd. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United
States and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Any additional company and product names mentioned in this documentation may be trademarked and/or registered as trademarks. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Wacom assumes no responsibility with regard to the performance or use of these products.
ExpressKey is a registered trademark of Ginsan Industries, Inc., and is used with permission. Front cover image courtesy of www.daniellieske.com
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TABLE OF CONTENTS

3
ABOUT THE MANUAL 4
ABOUT THE CINTIQ COMPANION 5 Features 5 Parts and Accessories 6
Unpacking 6 Front view 7
Rear and side views 8 Adjusting the stand 9 Operating System 10 Battery status and Operation 10
GETTING STARTED 11
Setting up your work area 12 The Wacom Desktop Center 12 Pen features 15 Using the pen 16
Holding the pen 16
Positioning 17
Clicking 17
Erasing 17
Dragging 17
Side switch 17
Working with pressure sensitivity 17
Drawing with tilt 17 Pen and digital ink capabilities in Windows 18 Using the ExpressKeys, Rocker Ring, and
Windows Button 19 The multi-touch experience 20
Navigating with multi-touch 20
Customizing multi-touch 20
Setting multi-touch options 21
Testing multi-touch 22 Working with multiple monitors 22 Customizing your Cintiq 23 Viewing Settings and Express View 23 Control panel overview 24
Calibrating the Cintiq 26
Customizing the pen 27 On-Screen Controls 33
Creating Screen Keys or Screen Touch Strips 33
Customizing Screen Keys or
Screen Touch Strips 35
Assigning Panels to ExpressKeys or Rocker Ring
buttons 35
Using Screen Keys or Screen Touch Strips 37 Changing the appearance of on-screen controls 37
Managing On-Screen Controls 37 Button functions 38 Using and customizing the Radial Menu 45 Application-specific settings 46
Creating an application-specific setting 47
Changing application-specific settings 48
Removing application-specific settings 48 Working with multiple tools 48
Renaming the tablet in the tablet list 48
TROUBLE S H O O TING 49 General Function 49 Testing controls and input tools 49
Testing the ExpressKeys and Rocker Ring 51
Tes t in g a p en 5 1
General problems 52
Windows-specific problems 56 Support options 57 Obtaining software updates 57
FREQUENTLY ASKED QUESTIONS 58
CARE AND MAINTENANCE 60 Caring for the Cintiq 60 Replacing the pen nib 61
OTHER USEFUL INFORMATION 62 Uninstalling Cintiq 62 Managing preferences 63 Installing multiple tablets 64 Using applications integrated for tablet control 64 Importing expert settings 65 Product information 65
Product specifications 66
Warranty Service in the U.S.A. and Canada 66
Warranty Service Outside of the U.S.A.
and Canada 66
Ordering parts and accessories 67
GLOSSARY 68
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ABOUT THE MANUAL

This manual provides quick access to information about your Cintiq Companion (Cintiq). The information applies to the Windows 8 operating system.
Go directly to Table of contents
Use the navigation controls to move through the manual.
Go to table of contents. Go to front page.
Go to index. Page back, or page forward.
Use your .pdf viewer zoom-in tool to increase the size of the manual on your screen. See the viewer application help for information on any additional tools that help you use and print the manual.
•S
MALL CAPITAL LETTERS are used to identify the names of keyboard keys, dialog boxes, and Wacom
Control Panel options.
Be sure to read the Important Product Information document, which is available in the U section of the Wacom Desktop Center. The guide includes product safety precautions, specifications, and your license agreement.
or Index topics by clicking on them.
Go back to previous view.
SER MANUALS
Information about your operating system or application software is not included in this manual.
Wacom’s philosophy is to continually improve all of its products. As a result, engineering changes and improvements are made from time to time. Therefore, some changes, modifications, and improvements may not be covered in this manual.
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ABOUT THE CINTIQ COMPANION

The Cintiq Companion is a high-performance mobile computer that supports both pen and touch input.
Your Cintiq is designed to accommodate your work preferences. It can be used in landscape or portrait orientation, lying flat on your desk or in your lap. In landscape orientation, it can also be placed in one of three different inclined positions using the stand provided. When drawing or sketching, you have up to 2048 pressure levels and a smooth, comfortable drawing surface.
You can use the Cintiq as a completely mobile, battery-powered device. You can also use the Cintiq while it is plugged into a power source.
The Cintiq Companion uses the Windows 8 operating system.

FEATURES

Your Cintiq Companion features the following:
Professional-level pen input
Multi-finger touch input
Two rear speakers
Two microphone jacks
Volume control button
Autorotate toggle switch
Front camera for web conferencing
Rear camera for taking pictures or recording videos.
Detachable stand providing inclined positions when used in landscape orientation
Two USB ports for attaching peripheral devices
Mini DisplayPort for video out
MicroSD card slot for additional storage
•Eight GB RAM
Built-in Global Positioning System (GPS)
Bluetooth connectivity
Wifi network capability
See the Front view
and Rear and side views of the Cintiq for the locations of these features.
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Pen and personalization rings
Quick Start Guide booklet (printed)
Warranty card included with some configurations.
Pen case, replacement nibs and nib extraction tool
Cloth
Cintiq stand
Cintiq Companion
Soft case
AC adapter
Power cable
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PARTS AND ACCESSORIES

The Cintiq Companion and supplied accessories are shown below.

UNPACKING

Unpack the Cintiq and place it on your desktop, or another work area that is level and stable. Make sure the surface is flat, clean, and dry. Inventory the items and ensure the box contents are complete.
Remove any packing materials from the back of the Cintiq and its cabling. Save the packing materials and box for use when shipping or storing the Cintiq.
Note: If you place the Cintiq face-down for any reason, use a soft, clean cloth or pad under the front of the display to make sure the screen will not be damaged through contact with another surface.
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ExpressKeys (4)
Windows Button
Rocker Ring
Front Camera
7

FRONT VIEW

The features of your Cintiq are illustrated below. It can be configured for either right-handed or left-handed use, and positioned in landscape or portrait orientations.
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REAR AND SIDE VIEWS

Power button
USB port
Stand slots
Battery status LED
Microphone
Headphone jack
Power cable jack
Mini DisplayPort
Grip pad
USB port
Rear camera
Microphone
MicroSD card slot
Auto-rotate switch
Volume control button
Speaker
Cooling vents
Speaker
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ADJUSTING THE STAND

In landscape orientation, the Cintiq stand can be used in one of three inclined positions. You can adjust the display incline as follows. Refer to the rear and side views below.
1. Place the Cintiq on a flat, stable surface, in the orientation you prefer (ExpressKeys to the right or left).
2. Place the stand with the aluminum surface down and the three tabs facing up.
3. Decide which of the inclines you want to use.
4. Hold the Cintiq upright so you can see the back.
5. Place the tab at the bottom edge of the stand into the slot in the lower edge of the Cintiq.
6. Keeping the lower tab in the slot, tilt the Cintiq toward the stand and insert the tab for the incline you want to use into the other slot. Make sure both tabs are fully inserted into the slots.
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OPERATING SYSTEM

The Cintiq Companion uses the Windows 8 operating system, and supports both the standard desktop and the new Windows 8 Start screen.
For help and information on using Windows 8, explore the Microsoft support website:
http://support.microsoft.com/find-solutions/windows/windows-8
Getting Started Setting up your work area
.

BATTERY STATUS AND OPERATION

The battery status LED on the Cintiq indicates battery conditions as follows:
Status Battery Status LED
Off Off Charging With AC power: Amber
Without AC power: Not being charged. LED is green if battery charge is normal
Fully charged With AC power: Green
Without AC power: Green
Low battery With AC power: Red
Without AC power: Red (battery is below 10%)
Sleep Off
Battery status is displayed in the status bar in the bottom right of the screen on the standard desktop, and in the bottom left corner on the Windows 8 Start screen when you swipe in from the right side of the screen. You will receive a notification if the battery charge falls to a low level, and the LED status light will turn red. Completely discharging the battery will cause the Cintiq to shut down.
If the battery’s operating temperature becomes too hot or too cold, you will receive a notification. If the battery is too hot and your Cintiq is connected to an external power source, unplug the Cintiq. If you have a problem with battery operation that you are not able to resolve, please contact Wacom Support.
To protect and maximize the life of your battery:
Operate and store your Cintiq at room temperature.
Do not allow your battery to be completely discharged. Wacom recommends that you operate with power connected at least some of the time while you are working.
When you disconnect the Cintiq from the power cable to begin using it as a mobile device, check to see that the battery status LED is green, which indicates that the battery has enough charge.
Do not ignore low-battery notifications.
If you will not be using your Cintiq for an extended period of time, charge the battery before final use. Restart the Cintiq periodically and check the battery status icon. Charge the battery again if it is low.
Important: Do not attempt to access, remove, repair, replace, or alter your Cintiq’s battery. If you have a problem with the battery, please contact Wacom Support for your region.
Review the Important Product Information document, which provides product specifications, warranty terms, and related information. The document is available in the U Desktop Center.
Also see Product specifications
.
SER MANUALS section of the Wacom
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Power cable
AC adapter
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GETTING STARTED

The Cintiq driver is pre-installed on your Cintiq. When you are ready to begin using it, complete the following steps.
7. For the first use of your Cintiq, connect it to a power source using the power cable and AC adapter. See
Rear and side views
for the locations of Cintiq features.
8. Press and hold the Power button for 2 to 3 seconds to turn on your Cintiq. Windows 8 will launch.
9. Make sure that you have wifi and Internet access.
10. Follow the on-screen steps for configuring Windows 8.
11. When Windows 8 configuration is complete, launch the Wacom Desktop Center:
From the standard desktop, click the Wacom Desktop Center icon in the lower left task bar.
On the Windows 8 Start screen, click the Wacom Desktop Center tile.
12. Wacom recommends that you click the Wacom Software Update, which is the first item in the Wacom Desktop Center, to download the most recent version of the Cintiq driver.
You can access the Wacom Control Panel from the task bar on the standard desktop, or from a tile on the Windows 8 Start screen.
Wifi network status is displayed in the status bar in the bottom right of the screen on the Windows standard desktop, and in the bottom left corner on the Windows 8 Start screen when you swipe in from the right side of the screen.
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SETTING UP YOUR WORK AREA

To minimize fatigue, organize your work area to create a comfortable environment. Position the Cintiq, the pen, and your keyboard for easy access without unnecessary reaching. Your Cintiq and any other displays should be positioned so you can view them comfortably with a minimum of eyestrain.
You may use your Cintiq in the landscape or portrait orientation that is most comfortable for you. When you move the Cintiq from one position to another, the screen display will switch to the correct orientation a few seconds after you change the Cintiq’s position.
To lock in a preferred orientation for your Cintiq, use the Autorotate toggle switch on the side of the Cintiq to keep the orientation from changing even if the position of the tablet is changed. See Rear and side views for the location of the Autorotate switch.
Important Notes:
Do not block the cooling vents on the back of the Cintiq. Do not place the Cintiq on a soft surface such as a cushion, blanket, etc.
Use the Cintiq on a firm, flat surface, or on your lap.
Use the stand only for setting up an inclined position. Remove the stand to use the Cintiq in a flat position.
If the Cintiq overheats, it will shut down. You will have to wait for it to cool down before restarting it.
The Cintiq and the pens are not made to come apart, except to personalize your pen with a color ring. Otherwise, taking apart the product will void your warranty.
Take care to never spill liquids onto the Cintiq or the pen. Be especially careful of getting the display, Rocker Ring, ExpressKeys or pen buttons and pen tip wet, as they contain sensitive electronic parts that will fail if they are exposed to liquids.

THE WACOM DESKTOP CENTER

Wacom Desktop Center is a utility that lets you change the pen and touch input settings for your Cintiq, learn more about how to use it, and connect to related websites. You can access the Desktop Center at any time from the standard desktop or the Start screen, and you can place the icon in the Taskbar. Select from the activities on the left side of the screen to see options for each one, as shown below.
A short tutorial to help you learn about and understand your Cintiq is available when you first start it up. You can view the tutorial at that time, or access it later from the Help & Support section of the Wacom Desktop Center.
The Handedness configuration you choose is used to determine the default settings for the ExpressKeys. You can use the Wacom Desktop Center to configure your Cintiq for a left-handed or right-handed user at any time. The ExpressKeys will change automatically to adjust to the new setting. You can also set Handedness in the Wacom Control Panel Options dialog (see Customizing your Cintiq
You can access the Wacom Control Panel from the task bar on the standard desktop, or from a tile on the Windows 8 Start screen.
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The following options are available from the Wacom Desktop Center:
•W
ACOM SOFTWARE UPDATES. Click on UPDATE DRIVER to view Cintiq driver updates.
•D
EVICE.
•H
ANDEDNESS. Choose the orientation for your Cintiq, depending on whether you are right-handed or
left-handed.
•P
EN, TOUCH & BUTTONS.
•T
OUCH ON/OFF. Select the radio button for turning Cintiq touch on or off.
•P
EN, TOUCH & BUTTON SETTINGS. This option will access the Wacom Control Panel settings for the
following features:
Pen. See Customizing the pen.
For a general description of pen use, see Pen features and Using
the pen.
Touch. See Setting multi-touch options and Customizing multi-touch. For a general description of multi-touch use, see The multi-touch experience
.
ExpressKeys and Rocker Ring. See Using the ExpressKeys, Rocker Ring, and Windows Button
•P
EN TO SCREEN CURSOR ALIGNMENT. See Calibrating the Cintiq.
•H
ELP & SUPPORT.
•R
EGISTRATION. Click the registration link to access the Wacom product registration site.
•U
SER MANUALS. This option allows you to access this manual and the Important Product Information
document, which provides product specifications, warranty terms, and related information.
•T
UTORIALS. This option allows you to view instructional videos that will help you begin using your
Cintiq, and learn more about how to work with it. You will need a wifi connection to access these videos.
•S
UPPORT. This option allows you to access the Wacom Support site for help with your Cintiq, as well
as other web sites that may help to learn more or answer your questions.
•S
OCIAL MEDIA AND FORUMS. This option allows you to launch additional web sites that will help you
learn more about working with your Cintiq.
The Wacom Desktop Center screen also shows battery status in the upper right corner. If a battery notification shows a low charge, you will need to connect it to a power source.
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PEN FEATURES

Pen tip (replaceable nib): The pen activates as soon as it is brought within proximity of the Cintiq’s screen. This allows you to position the screen cursor without touching the pen tip to the screen.
When pressure is applied to the pen tip, the pen simulates a primary mouse button click. Tip click pressure can be adjusted in the Wacom Control Panel.
Side switch
: The pen comes equipped with a customizable side switch. It has two functions that can be selected by rocking the switch in either direction. You can use the side switch whenever the pen tip is within proximity (5 mm (0.2 inch)) of the screen surface.
By default, the upper switch is set to
DOUBLE CLICK, and the lower
switch is set to
RIGHT CLICK. You can customize or disable the switch
functions using the Wacom Control Panel.
Eraser: The pressure and proximity functions are the same as for the pen tip. In most applications, the eraser function is automatic.
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Important:
Use only the pen that came with your product, or a Wacom accessory pen specified for use with Cintiq. Other pens may not function properly, or may damage the screen.
Do not use felt nibs on your Cintiq, as they could scratch the screen.
When not in use, place the pen in the pen case, or lay it flat on your desk. To maintain the sensitivity of your pen, do not store it in a container where it will rest on the tip or eraser. Improper storage may damage pen tip pressure sensor(s).
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If you are working in a multi-user environment or otherwise want to personalize your pen, unscrew the tip cone and replace the colored ring with one of another color (included).
You can
customize the pen settings at
any time.
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USING THE PEN

There are four basic techniques for using the pen: pointing, clicking, double-clicking, and dragging.
Holding the pen The multi-touch experience Clicking Dragging Working with pressure sensitivity Drawing with tilt

HOLDING THE PEN

Hold the pen like you would a normal pen or pencil. Adjust your grip so that the side switch is in a convenient location where you can toggle it with your thumb or forefinger. Be careful not to accidentally press the switch while drawing or positioning with the pen.
Place the pen within easy reach while you work. When not in use, place the pen in the pen case, or lay it flat on your desk.
Important: To maintain the sensitivity of your input tools, do not store them in a container where they will rest on their tip or eraser. Improper storage may damage the pen tip pressure sensor(s).
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POSITIONING

To position the screen cursor, move the pen slightly above the Cintiq screen without touching the screen surface. Press the pen tip on the screen to make a selection.
Note: Calibrating the Cintiq
If the screen cursor does not jump to a position near the pen tip when you place the pen on the screen, the Cintiq software driver may not be installed or is not loading. Install the driver software if necessary.
ensures correct alignment of the screen cursor with the pen tip.

CLICKING

Tap the screen once with the pen tip, or touch it to the screen with enough pressure to register a click.
To double click, press the upper side switch (when set to D the same place with the pen tip.
OUBLE CLICK), or quickly tap the screen twice in

ERASING

In supported applications the pen eraser works like the eraser on a pencil. In text applications, use the eraser to select text and then lift the eraser from the Cintiq screen to delete the text.
Visit the Wacom website to learn about applications that support the eraser. See Product information eraser is not supported in an application, you can still use it for positioning, drawing, or annotation.
. If the

DRAGGING

Select an object, then slide the pen tip across the screen to move the object.

SIDE SWITCH

The pen has a customizable side switch. It has two functions that can be selected by rocking the switch in either direction. For details see Pen features
.

WORKING WITH PRESSURE SENSITIVITY

The pen responds to the nuance and inflection of your hand movements, enabling you to create natural­looking pen and brush strokes within applications that support this feature.
To draw, ink, or write with pressure sensitivity, move the pen along the screen surface while applying various amounts of pressure downward on the tip of the pen. Press hard for thick lines or dense color. Press gently for thin lines or softer color. Some applications require that you first select a pressure-sensitive tool from the application tool palette. To adjust tip feel, see Adjusting tip feel and double-click
Visit the Wacom website to learn about applications that support pressure. See Product information
.
.

DRAWING WITH TILT

The Cintiq recognizes when you tilt the pen from vertical to incline positions. Tilt can be used to control line shape and thickness in supported applications.
Visit the Wacom website to learn about applications that support tilt. See Product information
.
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PEN AND DIGITAL INK CAPABILITIES IN WINDOWS

Windows 8 provides extensive support for pen input. Use Cintiq and your Wacom pen for quick, intuitive results.
Note taking. Jot notes and capture quick sketches in Windows Journal. Use the Journal search engine to locate your handwritten content.
Handwriting recognition. Quickly enter handwritten information in any location that can accept typed input. Convert your handwritten content to typed text at any time.
Digital Ink in Microsoft Office. Utilize the enhanced digital mark-up and inking tools found on the R tab within applicable applications.
To open Windows Journal in Windows 8:
1. Select Search from the Charms bar on the Start screen.
2. Enter “Windows Journal” in the Search box on the right side of the screen.
3. Select the Windows Journal box when it appears on the left side of the screen.
EVIEW
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USING THE EXPRESSKEYS, ROCKER RING, AND WINDOWS BUTTON

You can use the ExpressKeys and Rocker Ring to perform frequently used functions or keystrokes, or to modify your pen or other input tool properties as you work.
The four positions of the Rocker Ring (left, right, top and bottom) can be customized just like ExpressKeys. For example, you can:
Set a key to a commonly used keyboard shortcut, file or application.
If you cannot, or prefer not to, use the side switches on your pen, set a key to right-click or double­click.
•See Customizing the ExpressKeys and Rocker Ring
Default settings for the ExpressKeys and Rocker Ring are shown below. Right-handed configuration is shown. For left-handed configuration, the ExpressKey settings are swapped (or flipped) from left to right.
The Windows Button toggles between the Windows 8 standard desktop and the Start screen.
for other functions that can be customized.
Important: Some applications can override and control the ExpressKey or Rocker Ring functions. For details, see Using applications integrated for tablet control
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THE MULTI-TOUCH EXPERIENCE

Your Cintiq Companion provides interactive multi-touch functions, which enable you to interact with your Cintiq using only your fingertips on the pen display screen surface.
You can use touch on the pen display as you would on any other Windows or Android device.
For Windows gestures, refer to the Wacom Gesture Guide at
When using touch, you can generally position your fingers as far apart as is comfortable. However, placing your fingers too close together may be interpreted by the pen display as input from a single finger, or it may confuse which finger initiated or performed an action or gesture. Your fingers must remain within the active area of the screen surface.
Experiment with touch to see what works best for you. Take care to prevent accidental touches on the display screen when making gestures. For example, if your small finger touches the display screen surface when zooming or scrolling, you may trigger an unanticipated right-click.
Note: You can simultaneously work with the pen and touch in supporting applications. The pen has priority
over touch whenever the pen tip is within proximity of the pen display screen. Lift the pen and your hand away from the display screen surface to enable touch.
Navigating with multi-touch Customizing multi-touch Testing multi-touch
www.wacom.com/en/support/manuals.

NAVIGATING WITH MULTI-TOUCH

Touch can be enabled or disabled from an assigned ExpressKey, or by selecting the ENABLE TOUCH INPUT box on the T ExpressKeys and Rocker Ring.
OUCH OPTIONS tab in the Wacom Control Panel. You can customize touch functions with the

CUSTOMIZING MULTI-TOUCH

You can use the Wacom Control Panel to customize your product for the way you like to use multi-touch. Select the T using the available options. See also Navigating with multi-touch
Control panel overview Setting multi-touch options Application-specific settings Working with multiple monitors
OUCH icon in the TOOL list. Then select an appropriate tab to customize, and change settings
.
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Enable touch by clicking the box. Choose an option to use Windows standard
gestures or Wacom gestures. The default is to use Windows gestures.
This is a global option and will apply to all of your applications.
Tip
:Choose USE WACOM GESTURES for a
consistent touch experience across applications.
The MY GESTURES tab is visible if you select the U
SE WACOM GESTURES option in the TOUCH
O
PTIONS tab.
Multi-touch
gestures are modified based on your selection from the drop-down menus, and are available when selected.

SETTING MULTI-TOUCH OPTIONS

You can enable touch by selecting the ENABLE TOUCH INPUT box on the TOUCH OPTIONS tab.
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On the two tabs below, position the screen cursor over a touch option to see a static image of that function.
If you do not choose a specific option to view, the Wacom Control Panel will display each option sequentially, from top to bottom.
See also Navigating with multi-touch
.
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TEST I NG MULTI- TOUCH

If you encounter problems with multi-touch:
1. Make sure the Cintiq is powered on.
2. Check the assigned touch functions or reset them to their default conditions.
3. Attempt to move the screen cursor by touching your finger in different places on the display screen surface. Touch to select an item.
4. Open the Wacom Control Panel and click on the A
IAGNOSE... The DIAGNOSTICS dialog box shows dynamic information about the pen display and tools,
D
BOUT button. In the dialog box that appears, click
and appropriate information for touch-sensitive product models.
When you are done, click the C
LOSE button to exit the dialog box.

WORKING WITH MULTIPLE MONITORS

When working with Cintiq and additional monitors, the screen cursor movement on the monitors will depend on your system configuration. Use the Windows 8 Control Panel to set your display preferences.
If a second monitor is connected in mirror mode, both the Cintiq and the other monitor will show identical images and screen cursor movement.
There are two options for navigating on other monitors:
Set a pen side switch or an ExpressKey to M mode for working on the Cintiq and mouse mode for working on another monitor.
You can also connect an Intuos Pro tablet and use it to work on the other monitors in pen mode. The pen will work on both the Cintiq and the tablet.
ODE TOGGLE. You can then quickly switch between pen
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