Vtech UP407 User Manual

Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.

UP407

4-Line Ofﬁce Phones

Cordless Handset

User’s manual

Congratulations

on your purchase of this VTech product. Before using this product, please read the Important safety information.

This user’s manual provides you with the complete installation and setup instructions.

For customer service or product information, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

Model number: ErisBusinessSystem™ UP407

Type: 4-Line Office Phones Cordless Handset

Serial number:

Purchase date:

Place of purchase:

Both the model and serial numbers of your VTech product can be found on the bottom of the telephone base.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Compatible with

Hearing Aid T-Coil

TIA-1083

ErisBusinessSystem™ is a trademark of VTech Communications, Inc.

Telephones identiﬁed with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

Important safety information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, ﬁre, or electric shock.

Safety information

• Read and understand all instructions in the user’s manual. Observe all markings

on the product.

• Avoid using a telephone during a thunderstorm. There may be a slight chance of

electric shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak. Under

certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of ﬂammable or ﬂame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a ﬁre or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

• Do not use this product near water, or when you are wet. For example, do

not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

• Install this product in a protected location where no one can trip over any line or

power cords. Protect cords from damage or abrasion.

• If this product does not operate normally, see the Troubleshooting section on

pages 48-56. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 62-64. Do not open this product except as directed in the user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

• Replace backup battery only as described in the user’s manual. Do not burn or

puncture batteries — they contain caustic chemicals.

• This power adapter is intended to be correctly oriented in a vertical or ﬂoor

mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table or cabinet outlet.

Caution:

•Use only the power adapter and rechargeable battery provided with this product. To obtain a replacement, visit our website at

businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

•N’utilisez que le bloc-piles inclus avec cet appareil ou l’équivalent. Pour commander un bloc-piles, composez le 1 (800) 267-7377 ou visitez notre site Web au businessphones.vtech.com.

Important safety information

Especially about cordless telephones

• Privacy: The same features that make a cordless telephone convenient

create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.

• Electrical power: The telephone base of this cordless telephone must be

connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

• Potential TV interference: Some cordless telephones operate at frequencies that

may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.

• Rechargeable batteries: This product contains nickel-metal hydride rechargeable

batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.

• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe

manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickelmetal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. You may call 1 (800) 8-BATTERY for locations accepting spent Ni-MH batteries.

Important safety information

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

• Should keep wireless telephones at least six inches from the pacemaker.

• Should NOT place wireless telephones directly over the pacemaker, such as in a

breast pocket, when it is turned ON.

• Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

iii

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.

Abridged user’s manual

UP407

4-Line Ofﬁce Phones

Cordless Handset

Abridged user’s manual

Battery for cordless handset

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Cordless handset

Battery compartment cover

Charger for cordless handset with power adapter installed

Table of contents

Getting started

Handset overview ........................ 1

Handset screen icons .................. 4

Alert tones and lights ................... 5

Handset alert tones .................. 5

Handset indicator lights ............ 5

Charger installation ...................... 6

Battery installation and

charging ................................... 7

Wall mount installation ................. 9

Adding and registering a

handset .................................. 11

Deregistering a handset ............ 14

Adding a corded headset ........... 16

Telephone settings

Telephone setup ........................ 17

Menu settings ......................... 17

Ringer volume ........................ 18

Ringer tone ............................. 19

LCD Language ....................... 20

Home area code ..................... 21

Key tone ................................. 22

LCD contrast .......................... 22

Hold reminder ......................... 23

Reset handset ........................ 23

Telephone operation

Telephone operation .................. 24

Line indicators ........................ 24

Making and ending a call ........ 24

On hook dialing (predialing) ... 24

Using the speakerphone ........ 25

Answering a call ..................... 25

Temporary ringer silencing ..... 25

Redial ..................................... 25

Options while on calls ................ 27

Call waiting ............................. 27

Volume control ........................ 27

Mute ....................................... 27

Hold ........................................ 28

Chain dialing ........................... 29

Conference call .......................... 30

A. Inviting parties using

Intercom ................................. 31

B. Join a call in progress ........ 31

Intercom ..................................... 32

Make an intercom call to an

extension ................................ 32

Answer an intercom call ......... 32

End an intercom call ............... 32

Answer an incoming call

during an intercom call ........... 32

Table of contents

Getting started

Handset overview

Charge light

• On when the handset is charging in the charger (page 8).

Softkeys (2)

• Press to select a menu item displayed above the key.

LINE 1/LINE 2/LINE 3/LINE 4

• Press to make a call on the desired line (page 24).

• Press to answer a call (page 25).

INT

• Press to make an intercom call when in idle (page 32).

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REDIAL/PAUSE

• Press to view the last 10 numbers dialed (page 25).

/SPEAKER

• Press to turn on the handset speakerphone. Press again to resume normal handset use (page 25).

Getting started

Handset overview

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VOL/ DIR

• Press to scroll up while in menus.

• During a call, press to increase the listening volume

(page 27).

• Press to show directory entries when the telephone is not in use (page 34).

MENU/SELECT

• Press to enter the menu.

• While in a menu, press to select an item or save an

entry or setting.

OFF/CANCEL

• While using menus, press to return to idle mode.

• During a call, press to hang up.

VOL/ CID

• Press to scroll down while in menus.

• During a call, press to decrease the listening

volume (page 27).

• Press to show the caller ID history when the telephone is not in use (page 40).

MUTE/DELETE

• During a call, press to mute the microphone (page 27).

• While predialing, press to delete digits (page 24).

• While reviewing the directory entry, press to delete

an individual entry (page 36).

• While entering or editing a directory entry, press to erase a digit or character (pages 34 and 36).

Getting started

Handset overview

Main menu

Belt clip

Main menu

• Ringers (pages 18-19)

• Phone Settings (pages 20-23)

Ringers

Phone settings

Phone

BACK SELECT

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Using menus

• Press MENU/SELECT or MENU to show the ﬁrst menu item, Ringers.

• Press or to scroll through menu items.

• Press MENU/SELECT or SELECT to select or save changes to a highlighted menu item.

• Press OFF/CANCEL or BACK to cancel an operation, exit the menu display or return to the idle screen.

Getting started

Handset screen icons

L1 L2 L3 L4

MUTE

NEW

Telephone lines - On steadily when line 1, line 2, line 3, or line 4 is in use on this handset, or flashes when there is an incoming call.

Ringer off - On steadily when the ringer volume is set to OFF.

Headset - On steadily when using a corded headset.

Speakerphone - On steadily when using the speakerphone.

Mute - Microphone is muted.

New caller ID log - Missed and new calls.

Getting started

Alert tones and lights

Handset alert tones

One beep There is an incoming call waiting.

Five beeps The telephone has completed the command

successfully.

Handset indicator lights

Charge light

• On when the handset is charging in the charger.

Large Lighted Display

LINE 1/LINE 2/LINE 3/LINE 4

• On when the telephone line is in use.

• Flashes when there is an incoming call.

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Backlight (lighted display and dial pad)

• On when the handset is lifted from the charger.

• On when a key is pressed.

/SPEAKER light

• On when the speakerphone is in use.

Getting started

Charger installation

The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Install the charger as shown below.

Plug the power adapter into an electrical outlet not controlled by a wall switch.

NOTE: Use only the power adapter supplied with this product. To order a

replacement power adapter, visit our website at businessphones.vtech.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

Getting started

Battery installation and charging

Install the battery as shown on the next page. Once you have

installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the charger to charge the battery. For best performance, keep the handset in the charger when not in use. The battery is fully charged after 11 hours of continuous charging. See the table on page 65 for battery

operating times.

If the screen is blank, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. When the battery is low, the handset shows Low battery and a flashing .

Battery indicators Battery status Action

The screen is blank or shows Place in charger and ﬂashes.

The screen shows Low battery and ﬂashes.

The screen shows EXT XX. (XX represents the extension number of the device the handset is registered to).

The battery has no or very little charge. The handset cannot be used.

Battery has enough charge to be used for a short time.

Battery is charged. To keep the battery

Charge without interruption (at least 30 minutes).

charged, place it in the or charger when not in use.

Getting started

Battery installation and charging

Install the battery as shown below.

1. Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up as indicated.

2. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.

3. Charge the handset by placing it face forward in the charger. The charge light is on when charging.

1 2

NOTES:

• Use only the supplied rechargeable battery or replacement battery (model BT166342). To order a replacement battery, visit our website at

businessphones.vtech.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

• N’utilisez que le bloc-piles inclus avec cet appareil ou l’équivalent (modèle BT166342). Pour commander un bloc-piles, composez le 1 (800) 267-7377 ou visitez notre site Web au businessphones.vtech.com.

• If you do not use the handset for a long time, disconnect and remove the battery to prevent possible leakage.

The charge

light turns on.

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Getting started

Wall mount installation

The charger is ready for tabletop use. If you want to mount the charger on a wall, use two 10mm screws and wall anchors (not provided) to hold the charger in place. The screws and wall anchors are available for purchase in many hardware or consumer electronics retailers. You might need a professional to install the charger.

To mount the charger on the wall

1. Use a pencil to mark the desired positions of the two holes on the wall, make sure the space between the two holes is 30mm. Drill two holes in the wall according to the marks.

Screw spacing 30mm (1.18 inches)

2. If you drill the holes into a stud, go to step 3.

-OR-

If you drill the holes into an object other than a stud, insert the wall anchors (not provided) into the holes and tap gently on the ends with a hammer until the wall anchors are flush with the wall.

Getting started

Wall mount installation

3. Insert the screws (not provided) into the holes and tighten them until only 1/4 inch of the screws are exposed.

4. Align the holes at the back of the charger with the screws on the wall and slide the charger down until it locks into place.

Getting started

Adding and registering a handset

You must register this UP407 cordless handset with the UP416 console or UP406 deskset before use. Each UP416 or UP406 supports only one cordless handset. When first purchased, the handset shows Choose Handset in Registration at base menu. Put handset on cradle to register.

If the handset does not have enough power to proceed with the registration, you need to charge the new handset for at least five minutes (see Battery installation and charging on pages 7-8). Start registration when the handset screen shows Choose

Handset in Registration at base menu. Put handset on cradle to register.

Getting started

Adding and registering a handset

To register a handset to your UP416 console

1. Make sure the cordless handset is out of the charger and the screen shows Choose

Handset in Registration at base menu. Put handset on cradle to register.

2. On the UP416 console, press MENU/SELECT.

3. Press or to scroll to Registration, then press MENU/SELECT or /SKIP.

4. Press MENU/SELECT again or press

/SKIP to select Handset. The UP416

console screen shows Registering

handset... (Put handset on cradle to start).

5. Place the unregistered handset into the charger. The handset screen displays Registering... Please wait during registration. The handset beeps once and begins registering to the UP416 console. It takes up to 60 seconds to complete the registration. When the registration is successful, the UP416 console shows

Handset registered.

Ringers Set Date/time One Touch Phone Settings System Setup

>Registration

Customer Support

Registration

>Handset

DECT Headset Deregistration

Choose Handset

in Registration

at base menu.

Put handset

on cradle to

NOTE: If the registration is not successful, the

console returns to the previous screen. To reset the handset, remove the handset from the charger. Wait for about two minutes, then try the registration process again.

Registering handset...

(Put handset on cradle to start)

Getting started

Adding and registering a handset

To register a handset to your UP406 deskset

1. Make sure the cordless handset is out of

the charger and the screen shows Choose

Handset in Registration at base menu. Put handset on cradle to register.

2. On the UP406 deskset, press MENU/SELECT.

3. Press or to scroll to Registration, then press MENU/SELECT or /SKIP.

4. Press MENU/SELECT again or /SKIP to select Handset. The UP406 deskset screen shows Registering handset...

(Put handset on cradle to start).

5. Place the unregistered handset into the charger. The handset screen displays Registering... Please wait during registration. The handset beeps once and begins registering to the UP406 deskset. It takes up to 60 seconds to complete the registration. When the registration is successful, the UP406 deskset shows

Handset registered.

NOTES:

• If the registration is not successful, the deskset returns to the previous screen. To reset the handset, remove the handset from the charger. Wait for about two minutes, then try the registration process again.

• We recommend you avoid using the deskset and the cordless handset at the same time.

Choose Handset

in Registration

at base menu.

Put handset

on cradle to

Phone Settings System Setup >Registration Customer Support

Registration >Handset DECT Headset Deregistration

Registering handset... (Put handset on cradle to start)

Getting started

Deregistering a handset

You may need to deregister your cordless handset when you have a registered handset and need to replace one. Please read all the

instructions on this page before beginning the deregistration process.

Please make sure the telephone system is not in use before deregistration.

To deregister the cordless handset from the UP416 console

1. On the console, press MENU/SELECT.

2. Press or to scroll to Registration, then press MENU/SELECT or /SKIP.

3. Press or to scroll to Deregistration, then press MENU/SELECT or /SKIP.

4. The screen shows Deregister all devices? Press ‘SELECT’ to confirm. Press MENU/SELECT to confirm.

5. The process takes up to 10 seconds to complete. The console shows

Handset deregistered. DECT Headset deregistered. and there is a conﬁrmation

tone when the deregistration is successful.

Ringers Set Date/time One Touch Phone Settings System Setup

>Registration

Customer Support

Registration

Handset

DECT Headset

>Deregistration

NOTE: To register a cordless handset to your

UP416 console again, refer to the registration information on page 12.

Deregister

all devices?

Press ‘SELECT’

to confirm

Getting started

Deregistering a handset

To deregister the cordless handset from the UP406 deskset

1. On the deskset, press MENU/SELECT.

2. Press or to scroll to Registration, then press MENU/SELECT or /SKIP.

3. Press or to scroll to Deregistration, then press MENU/SELECT or /SKIP.

4. The screen shows Deregister all devices? Press ‘SELECT’ to confirm. Press MENU/SELECT to confirm.

5. The process up to 10 seconds to complete the deregistration. The deskset shows Handset deregistered. DECT Headset deregistered. and there is a conﬁrmation tone when the deregistration is successful.

NOTE: To register a cordless handset to your UP406 deskset again, refer to the registration information on page 13.

Phone Settings System Setup >Registration Customer Support

Registration Handset DECT Headset >Deregistration

Deregister

all devices?

Press ‘SELECT’

to confirm

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