Vtech UP406 User Manual

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UP406

4-Line Ofﬁce Phones

Deskset

User’s manual

Congratulations

on your purchase of this VTech product. Before using this product, please read the Important safety information.

This user’s manual provides you with the complete installation, setup and operation instructions.

For customer service or product information, visit our website at

businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

Model number: ErisBusinessSystem™ UP406

Type: 4-Line Office Phones Deskset

Serial number:

Purchase date:

Place of purchase:

Both the model and serial numbers of your VTech product can be found on the bottom of the deskset.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Compatible with

Hearing Aid T-Coil

TIA-1083

ErisBusinessSystem™ is a trademark of VTech Communications, Inc.

Telephones identiﬁed with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

Important safety information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, ﬁre, or electric shock.

Safety information

• Read and understand all instructions in the user’s manual. Observe all markings on

the product.

• Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock

from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain

circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of ﬂammable or ﬂame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a ﬁre or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

• Do not use this product near water, or when you are wet. For example, do not use it in a wet

basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

• Install this product in a protected location where no one can trip over any line or power cords.

Protect cords from damage or abrasion.

• If this product does not operate normally, see the Troubleshooting section on pages 84-90 of this

user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 94-95. Do not open this product except as directed in your user’s manual.

Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

• This power adapter is intended to be correctly oriented in a vertical or ﬂoor mount position. The

prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table or cabinet outlet.

Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

Important safety information

Especially about cordless telephones

• Electrical power: The telephone base must be connected to a working electrical outlet. The

electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

• Power adapter: The power adapter is intended to be correctly oriented in a vertical or ﬂoor mount

position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

• Should keep wireless telephones at least six inches from the pacemaker.

• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,

when it is turned ON.

• Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.

4-Line Ofﬁce Phones

Abridged user’s manual

Deskset

UP406

Deskset

Deskset power adapter

Handset with coiled cord installed

Ethernet cable Wall mount bracket

Replacement directory card

iii

Table of contents

Getting started

Deskset overview .....................................1

Deskset icon display .................................4

Alert tones and lights ................................ 5

Alert tones .............................................5

Lights .....................................................5

Introduction ...............................................6

Planning your system ...............................7

Installation ................................................9

Deskset installation .................................10

Deskset installation (auto set IP) ............ 12

Deskset installation (set static IP) ...........14

Wall mount installation ............................16

To mount the deskset on the wall ........ 16

Wall mount to tabletop installation .......19

Adding and registering a cordless

handset ...............................................20

Adding and registering a cordless

headset ...............................................21

Deregistering cordless handset and

cordless headset ................................. 22

Adding a corded headset ........................23

System setup ..........................................24

Menu settings ...................................... 24

Set extension number .........................24

Prime line ............................................25

Network setup .....................................26

Discovery method ................................28

Network info ........................................29

Telephone settings

Telephone setup ..................................... 30

Ringer volume .....................................30

Ringer tone ..........................................30

Set date/time .......................................31

LCD language .....................................31

Home area code ..................................32

Key tone ..............................................32

LCD contrast .......................................33

Dial mode ............................................33

Call privacy ..........................................34

Music on hold ......................................34

Hold reminder ......................................35

Phone rename .....................................35

Set default ...........................................36

Customer support ................................36

Telephone operation

Telephone operation ............................... 37

Line indicators .....................................37

Making and ending a call .....................37

On hook dialing (predialing) ................38

Full duplex speakerphone ...................38

Answering a call ..................................38

Temporary ringer silencing .................. 38

Options while on calls .............................39

Call waiting .......................................... 39

Volume control .....................................39

Mute ....................................................39

Temporary tone dialing ........................ 39

Hold ..................................................... 40

Switching between lines ...................... 40

Call privacy ..........................................41

Recording a call ...................................42

Chain dialing ........................................43

Redial .....................................................44

To view the 10 most recently dialed

numbers ..............................................44

To redial a number ...............................44

To copy a redial entry to directory .......44

To copy a redial entry to one-touch

memory ...............................................45

To delete a number ..............................45

Auto-redial ........................................... 46

Conference call .......................................47

A. Inviting parties using Intercom ........47

B. Join a call in progress .....................48

Call scenario........................................49

Intercom ..................................................50

Make an intercom call to an

extension .............................................50

Answer an intercom call ......................50

End an intercom call ............................50

Answer an incoming call during an

intercom call ........................................ 50

Call transfer ............................................51

Blind transfer .......................................51

Call transfer using intercom ....................52

Transfer a call and speak to the

receiving party .....................................52

One touch ............................................... 53

Assign a one-touch entry ....................53

Review the one-touch entry .................54

To dial a one-touch entry ..................... 54

Edit the one-touch key .........................55

Delete an one-touch key .....................55

Getting started

Deskset overview

CALL HISTORY

• Press to view caller ID information (page 65).

DELETE

• While playing a message, press to delete the message (page 77).

• While reviewing the caller ID information, press to delete an individual entry (page 68).

• While predialing, press to delete digits (page 38).

MENU/SELECT

• Press to enter the menu.

• While in the menu, press to

select an item or save an entry or setting.

MESSAGE WAITING indicator

• Flashes when there are new messages in the private mailbox (page 76).

ANS SYS

• Press to enter the answering system menu.

LINE 1-LINE 4 keys

• Press to make or answer a call on the desired line (pages 37-38).

CANCEL

• While in a menu, press to cancel an operation and exit the menu display.

Deskset icon display

L1 L2 L3 L4

MUTE

PRIV

REC

NEW

Telephone lines - On when this deskset is selected under the

corresponding line group setting.

Ringer off - On steadily when the ringer volume is set to OFF .

Headset - On steadily when using a corded headset.

Speakerphone - On steadily when using the speakerphone.

Mute - Microphone is muted.

Call privacy - On steadily when the call privacy feature is set to On.

Record a call - On steadily when recording a call.

New private mailbox message - New message in the private mailbox.

Private mailbox on - The private mailbox is turned on.

New caller ID log - Missed and new calls.

Getting started

Alert tones and lights

Alert tones

One beep You have set the hold reminder on.

-OR-

The telephone is recording a memo.

-OR-

You have set the message alert tone on.

-OR-

There is an incoming call waiting.

Lights

LINE 1/LINE 2/LINE 3/LINE 4

• On when a telephone line is in use.

• Flashes when the telephone line is on hold.

• Flashes quickly when there is an incoming call or a transfer call.

Large lighted display

INTERCOM

• On when the deskset is on an intercom call.

• Flashes when there is an incoming intercom call.

MUTE

• On with the microphone is muted.

HEADSET

• On when the corded headset is in use.

MESSAGE WAITING

• Flashes when there are new private messages.

ANS SYS

• On when the private mailbox is on.

• Flashes when the answering system is playing or recording announcements or messages.

HOLD

• On when a telephone line is on hold.

SPEAKER

• On when the speakerphone is on.

Getting started

Introduction

This UP406 deskset is not a stand-alone telephone. You must purchase the UP416 console and connect this telephone to the console before use.

This system is not compatible with any other VTech 4 line business telephones, except for the UP416 console and UP407 handset.

The UP406 deskset is hearing-aid compatible and can be connected to the console via an Ethernet switch or router. This telephone features a speakerphone for handsfree use and a headset jack compatible with most twoband 2.5mm corded headsets (sold separately).

There are two network ports, known as the Ethernet port and PC port, at the back of the deskset The Ethernet port allows the UP406 deskset to connect with the UP416 console via an Ethernet switch or router. The PC port is for another device such as a personal computer to connect to the Ethernet network through this deskset.

The UP406 deskset supports intercom and call transfers between system extensions and is capable of connecting five parties on the same conference call.

This telephone also features a 32-number one- and two-touch memory for faster dialing and has a directory that can store up to 50 additional numbers with names. This telephone has a caller ID feature that supports caller ID with call waiting service. Caller ID services are subscriber services available from many telephone service providers for a fee. The telephone can store up to 200 caller ID entries.

Your UP406 deskset also features a built-in digital answering system with a private mailbox. You can access the private mailbox from a non-system touchtone telephone. For details, see the Answering system operation section (pages 76-78). This user’s manual contains detailed instructions for using your UP406 deskset. Please read this user’s manual before using this telephone.

Getting started

Planning your system

The UP406 package includes only the deskset. It is not a stand-alone telephone and requires connection with UP416 console through Ethernet network (see diagram below) to function. You can also purchase UP407 cordless handset or IS6100 cordless headset to expand your system.

To order them, visit our website at businessphones.vtech.com or call

1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

You must install and set up UP416 console first before expanding your system with this UP406 deskset. Make sure you connect the console and all desksets to the Ethernet network. You can use the existing Ethernet wall jack to which your computer is already connected, or set up a new network.

IS6100 cordless headset

Ethernet switch/Router (up to 15 stations)

UP407 cordless handset

Phone lines

1((

+06

%#0%'.

1((

+06

%#0%'.

UP407 cordless handset

UP416 console

1((

+06

%#0%'.

UP407 cordless handset

UP406 deskset

IS6100 cordless headset

NOTES:

• Make sure you connect only one telephone system to the desired telephone lines.

• You can have only one console in a system.

• You can register only one UP407 cordless handset and one VTech IS6100 cordless headset to an

UP406 deskset. For optimal performance, make sure you do not register more than five cordless accessories. More cordless accesossies still work, but you might experience degradation in various performances.

• When a deskset has cordless accessories, the cordless accessories are all part of the same extension. Only one device with the same extension can be used at a time.

• You must have telephone jacks and an electrical outlet not controlled by a wall switch near where you are installing the phone.

• Make sure you assign a unique extension number to each individual phone in your telephone system. See Set extension number on page 24.

Use only Supplied Adapter

L4 L3/4 L2 L1/2

5.1

Use only Supplied Adapter

L4 L3/4 L2 L1/2

5.1

Use only Supplied Adapter

Getting started

Planning your system

Use the existing Ethernet wall jack:

Use the PC port on the deskset as an Internet pass-through.

1. Unplug your Ethernet cable of your computer from the existing Ethernet wall jack.

2. Plug one end of the Ethernet cable into the Ethernet port ( the deskset and the other end into the Ethernet wall jack.

3. Connect your computer to the Ethernet network through the PC port ( the deskset.

) at the back of

) of

Use only Supplied Adapter

NOTES:

• The PC port does not function when there is no power connected to this deskset.

• This telephone system does not support Power over Ethernet (PoE).

• If you are using the Gigabit system, the connection speed of your computer will be slower.

Set up a new network:

Contact your technical support for the Ethernet network setup.

Make sure your Ethernet switch or router has enough slots to accommodate the console, each deskset and your computers.

Getting started

Installation

Install the deskset close to the Ethernet switch or router connected to the UP416 console and a power outlet not controlled by a wall switch. The deskset can be placed on a flat surface or vertically mounted on the wall (pages 16-19). For optimum range and better reception, place the deskset in a central and open location.

Your product may be shipped with a protective sticker covering the deskset display, remove it before use.

For customer service or product information, visit our website at

businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

Avoid placing the deskset too close to:

• Communication devices such as television sets, VCRs, or other cordless telephones.

• Excessive heat sources.

• Noise sources such as a window with trafﬁc outside, motors, microwave ovens,

refrigerators, or ﬂuorescent lighting.

• Excessive dust sources such as a workshop or garage.

• Excessive moisture.

• Extremely low temperature.

• Mechanical vibration or shock such as on top of a washing machine or

work bench.

Getting started

Deskset installation

• This is not a stand-alone telephone. Make sure you have completed the installation and basic setup of the UP416 console, before you proceed with the installation of your deskset.

• Do not power up the deskset until you have plugged in the Ethernet cable as instructed in step 4.

• The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

1. Plug the end of the coiled handset cord into the jack on the left side of the telephone.

2. Lift the kickstand as the arrow indicates below to release it from the groove.

There are seven pairs of grooves designed to hold the deskset at different angles for optimum visibility.

3. Snap the kickstand into the desired grooves until it locks into place.

Getting started

Use only Supplied Adapter

L4 L3/4 L2 L1/2

5.1

Use only Supplied Adapter

Deskset installation

4. Connect the Ethernet cable and power adapter as shown below.

NOTES:

• Use only the power adapter supplied with this product. To order a replacement power adapter,

visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

• If you want to use an occupied Ethernet wall jack, use the PC port on the deskset as an Internet pass-

through. For details, see Use the existing Ethernet wall jack on page 8.

Plug the other end of the Ethernet cable into the

Plug the large end of the deskset power adapter into an electrical outlet not controlled by a wall switch.

Ethernet switch or router connecting to your console.

Ethernet switch/

Router

Route the power cord through the slots.

Plug the small end of the deskset power adapter into the power jack at the back of the deskset.

Route the Ethernet cable through the slots.

Plug one end of the Ethernet cable into the Ethernet port (

) at the

back of the deskset.

Getting started

Deskset installation (auto set IP)

After the deskset is powered up, it takes at least one minute for the deskset

to start up the system and the screen displays booting.... during startup.

The deskset is set to obtain IP address automatically by default. The screen displays Obtaining IP from DHCP server Please wait... when the deskset is obtaining IP from the Ethernet switch or router. When an IP is obtained, the screen displays IP obtained: XXX.XXX.X.XXX Press SELECT to proceed.

If the deskset cannot obtain the IP address automatically, it displays No IP assigned. Check network. and then the Network setup menu. You may need to enter the IP address manually under the Set static IP menu. See To set

static IP when initially setting up the deskset section (page 14) for details.

To connect the deskset to the UP416 console:

1. When the deskset displays IP obtained: XXX.

XXX.X.XXX Press SELECT to proceed, press

MENU/SELECT.

2. The deskset displays Enter the name of the

Console connecting to this phone. Press

MENU/SELECT.

3. The deskset displays Console’s name. The console’s

name is set as Console by default. If you have changed your console’s name, enter the same name using dialing keys on the deskset. Otherwise, skip to step 4 to continue.

• Press DELETE to delete a character.

• Press /REPEAT or /SKIP to move the cursor left

or right.

• Press 0 to add a space.

When you finish editing, press MENU/SELECT to save.

4. The deskset screen displays Please set an

extension number to this phone. Press

MENU/SELECT to continue.

5. Press /REPEAT or /SKIP to choose the desired

extension number. The extension number ranges from

11 to 26. Press MENU/SELECT to continue. (Continued on next page)

IP obtained:

XXX.XXX.X.XXX

Press SELECT

to proceed

Enter the name of the Console

connecting to

this phone

Console’s name

Console_

Please set an

extension number

to this phone.

Set Ext No.

Getting started

Deskset installation (auto set IP)

6. The deskset screen displays Connecting to Console... It takes up to 60 seconds to complete the connection. The screen displays Connected to Console (Console represents the name of the console) when the connection is successful.

• If the deskset displays Please check: 1. Console’s name and network

info 2. Ethernet, make sure you enter your console’s name correctly and

the Ethernet switch or router is installed properly. Repeat steps 3-5 above to connect to console again.

7. The deskset displays Starting... It takes a while for the system to finish the startup and the deskset enters idle screen when the startup is done.

8. Lift the handset. If you hear a dial tone, the installation was successful.

NOTES:

• If the connection is not successful, the deskset returns to the previous screen. Try the connection process again.

• Make sure you assign a unique extension number to the deskset.

• If you want to replace a deskset and keep the same extension number, release its extension number

after disconnected from the console. See Release extension number in the online complete user’s manual of your UP416 console.

Starting...

Getting started

Deskset installation (set static IP)

To set static IP when initially setting up the deskset:

Instructions on this page are for users to enter static IP to set up the deskset, due to a failure in obtaining IP from the Ethernet switch or router automatically. If you have successfully obtained the IP from your Ethernet switch or router, you do not need to perform the steps below.

1. If the deskset cannot obtain an IP address from the Ethernet switch or router

after you power it up, the screen displays No IP obtained. Check network, then displays the network setup menu.

2. Press or to scroll to Set static IP, then press MENU/SELECT.

3. The screen displays Enter static IP Use the dialing keys to enter a

specific IP.

• Press DELETE to delete a character.

• Press # to add a dot.

• Press /REPEAT or /SKIP to move the cursor to the left or right.

When entering a specific IP, make sure the IP range is not blocked by the Ethernet switch or router. If you are installing more than one deskset in the system, keep the first three sets of digits consistent and the last one different among different desksets. For example, if you enter 192.168.1.1 as the static IP of the first deskset, make sure the first three sets of digits are also set as

192.168.1 in other system desksets.

4. Press MENU/SELECT. The screen displays Subnet mask: Use the dialing

keys to enter a specific subnet mask.

• Press DELETE to delete a character.

• Press # to add a dot.

• Press /REPEAT or /SKIP to move the cursor to the left or right.

5. Press MENU/SELECT. The screen displays Router/Gateway: Use the dialing

keys to enter a specific gateway.

• Press DELETE to delete a character.

• Press # to add a dot.

• Press /REPEAT or /SKIP to move the cursor to the left or right.

6. Press MENU/SELECT to save. The screen displays IP obtained: XXX. XXX.X.XXX Press SELECT to proceed, press MENU/SELECT.

7. The deskset displays Enter the name of the Console connecting to this phone. Press MENU/SELECT.

(Continued on next page)

Getting started

Deskset installation (set static IP)

8. The deskset displays Console’s name. The console’s name is set as Console by default. If you have changed your console’s name, enter the

same name using dialing keys on the deskset. Otherwise, skip to step 9 to continue.

• Press DELETE to delete a character.

• Press /REPEAT or /SKIP to move the cursor left or right.

• Press 0 to add a space.

When you finish editing, press MENU/SELECT to save.

9. The deskset screen displays Please set an extension number to this phone. Press MENU/SELECT to continue.

10. Press /REPEAT or /SKIP to choose the desired extension number. The

extension number ranges from 11 to 26. Press MENU/SELECT to continue.

11. The deskset screen displays Connecting to Console... It takes up to 60

seconds to complete the connection. The screen displays Connected to Console (Console represents the name of the console) when the connection is successful.

• If the deskset displays Please check: 1. Console’s name and network info 2. Ethernet, make sure you enter your console’s name correctly

and the Ethernet switch or router is installed properly. Repeat steps 3-5 above to connect to console again.

12. The deskset displays Starting... It takes a while for the system to finish the

startup and the deskset enters idle screen when the startup is done.

13. Lift the handset. If you hear a dial tone, the installation was successful.

NOTE: Make sure the static IP you entered is not occupied by other network devices. You can check the occupied IP addresses occupied in your router menu.

Getting started

Wall mount installation

To mount the deskset on the wall

1. Unplug the power adapter from the power outlet. Unplug the Ethernet cable from the Ethernet switch or router.

2. Put the corded handset aside. Use a coin to rotate the handset tab 180 degrees. The protruding edge holds the corded handset when the phone is mounted on the wall.

Protruding edge

Handset tab

3. Lift the kickstand as indicated by the arrows below to release it from the grooves.

Getting started

Wall mount installation

4. Snap the kickstand into the outermost grooves until it locks into place.

5. Install the wall mount bracket to the deskset as shown below. Insert the upper tabs of the mounting bracket into the upper slots at the back of the deskset. Press the lower tabs of the mounting bracket into the lower slots at the back of the deskset until they lock into place.

Getting started

Wall mount installation

6. Connect the Ethernet cable to the Ethernet network that your console is connected to. Plug the power adapter into an electrical outlet not controlled by a wall switch.

Standard wall plate

Ethernet switch/

RouterRouter

Router

7. Align the upper wall mounting hole on the back of the deskset with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate. Push the deskset down until it clicks securely in place.

8. Bundle the Ethernet cable and power adapter cord neatly with twist ties.

Getting started

Wall mount installation

Wall mount to tabletop installation

To change the deskset from the wall mount position to tabletop position, follow the steps below.

1. If the Ethernet cable and power adapter cord are bundled, untie them first.

2. Push the deskset up to remove it from wall. Unplug the Ethernet cable from the Ethernet switch or router and the power adapter from the power outlet.

3. See Deskset installation section on pages 10-11.

Getting started

Adding and registering a cordless handset

You can add a new handset (UP407, purchased separately) to your deskset. The cordless handset must be registered with the UP406 deskset before use. When first purchased, the expansion handset shows Choose Handset in Registration at

base menu. And put handset on cradle to register.

Make sure the cordless handset is properly installed before you begin registration. Refer to the user’s manual of the cordless handset for details. If the handset does not have enough power to proceed with the registration, you need to charge the new handset for at least five minutes.

To register an UP407 cordless handset to your UP406 deskset

NOTE: Register each cordless handset or headset separately.

1. Make sure the cordless handset is out of the

charger and the screen shows Choose Handset in

Registration at base menu. And put handset on cradle to register.

2. On the UP406 deskset, press MENU/SELECT.

3. Press or to scroll to Registration and press

MENU/SELECT or /SKIP.

4. Press MENU/SELECT again or press /SKIP to select

Handset. The deskset screen shows Registering handset... (Put handset on cradle to start).

5. Place the unregistered cordless handset into the

charger. The handset screen displays Registering... Please wait. The handset beeps once and begins registering to the UP406 deskset. It takes up to 60

seconds to complete the registration. When the

registration is successful, the UP406 deskset shows

Handset registered and then the handset shows Ext Handset.

6. Lift the handset, then press the desired line key (LINE 1-LINE 4). If you hear

a dial tone, the registration was successful.

One Touch Phone Settings System setup >Registration

Registration >Handset DECT Headset Deregistration

Registering handset... (Put handset on cradle to start)

If the registration is not successful, the UP406 deskset returns to the previous screen. To reset the handset, remove the handset from the cradle. Wait for about two minutes, then try the registration process again.

Getting started

Adding and registering a cordless headset

You can use this deskset handsfree when you register a DECT 6.0 cordless headset (IS6100, purchased separately) to the deskset. You can only register one cordless headset to the deskset. Make sure the headset is charged before use. Refer to the user’s manual of the cordless headset for details.

Place the headset in the headset charger and note the color of the button. If the button flashes in blue and red alternately, the headset is unregistered. If the button shows a constant red light (charging) or a constant blue light (fully charged), the headset is registered to other deivce. Deregister the headset before you register it to the deskset. See the deregistration instructions in the user’s manual of the telephone to which it is currently registered.

To register an IS6100 cordless headset to your UP406 deskset

NOTE: Register each cordless handset or headset separately.

1. Place the headset in the headset charger and allow it to charge for at least five minutes before beginning registration. Make sure the headset is out of the headset charger before you begin registration.

2. On the UP406 deskset, press MENU/SELECT.

3. Press or to scroll to Registration and press

MENU/SELECT or /SKIP.

4. Press or to scroll to DECT Headset, then press MENU/SELECT or /SKIP. The UP406 deskset shows Registering DECT Headset... (Put DECT headset in charger) It takes up to 60 seconds to complete the registration.

5. Place the headset into the cradle. The UP406 deskset shows DECT Headset registered when the registration is successful.

6. Lift the headset, then press on the headset. If you hear a dial tone, the registration was successful.

If there is no dial tone, or the light on the headset flashes blue and red alternately, the registration was not successful. Remove the headset from the headset charger. Wait for about two minutes, then repeat the registration process again, starting with Step 2 above.

One Touch Phone Settings System setup >Registration

Registration Handset >DECT Headset Deregistration

Registering DECT Headset... (Put DECT headset in charger)

Getting started

Deregistering cordless handset and cordless headset

If you have a registered handset and/or headset, and need to replace one of them or both, you will have to deregister both devices first, then register each device to the deskset separately. Please read all the instructions on this

page before beginning the deregistration process.

Please make sure the telephone system is not in use before deregistration.

To deregister the cordless handset and headset from the UP406 deskset

1. On the deskset, press MENU/SELECT.

2. Press or to scroll to Registration and press

MENU/SELECT or /SKIP.

3. Press or to scroll to Deregistration and press

MENU/SELECT or /SKIP.

4. The deskset screen shows Deregister all devices? Press ‘SELECT’ to confirm. Press MENU/SELECT to confirm.

5. The process takes up to 10 seconds to complete. The deskset shows Handset deregistered. DECT Headset deregistered. when the deregistration is successful. The deskset returns to the Registration menu. To return to the idle screen, press CANCEL twice.

One Touch Phone Settings System setup >Registration

Registration Handset DECT Headset >Deregistration

Deregister

all devices?

Press ‘SELECT’

to confirm

NOTES:

• To register a cordless handset again, refer to the registration information on page 20.

• To register a cordless headset again, refer to the registration information on page 21.

Getting started

Adding a corded headset

You can use this telephone handsfree when you install any industry-standard

2.5mm corded telephone headset (purchased separately).

To add a corded headset to the deskset

Side view of the deskset

Plug a 2.5 mm headset into the HEADSET ( the side of the deskset.

) jack on

NOTE: The HEADSET button on the deskset controls only the corded headset. For more details on the operation of the corded headset, refer to the user’s manual of the corded headset.

Getting started

System setup

Menu settings

Use this menu to change the telephone system settings.

1. Press MENU/SELECT when in idle mode (when the deskset is not in use) to

enter the main menu.

2. Press or to scroll to the feature to be changed. The > symbol indicates

the selected menu item.

3. Press MENU/SELECT or /SKIP to select the menu item.

4. Press CANCEL to exit setup without making changes.

NOTE: Press CANCEL to cancel an operation, exit the menu display, or return to idle mode.

Set extension number

Each individual phone (console or deskset) in the telephone system MUST be assigned a unique extension number for the intercom feature to work. The assignment is done when the deskset is initially setup.

To change the extension number:

1. When the telephone is idle, press MENU/SELECT.

2. Press or to scroll to System Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Set Ext No., then press

MENU/SELECT or /SKIP.

4. The screen displays Set Ext No. Press /REPEAT or /SKIP to choose the desired extension number

(11-26).

5. Press MENU/SELECT to save the setting and return to

the previous menu. To exit without making changes, press CANCEL.

6. You have to release the old extension number from the

console to make it available for other desksets. See Release extension number in the user’s manual of the UP416 console for more details.

One Touch Phone Settings >System Setup Registration

System Setup >Set Ext No. Prime Line Network Setup

Set Ext No.

NOTES:

• If you want to assign an extension number that is already being used, see Release extension number on UP416 console user’s manual to replace the number.

• If the console this deskset is connected to has been reset to default, you will need to assign the extension number of the deskset again.

Getting started

System setup

Prime line

Use this feature, also known as automatic line selection, to choose which line is automatically selected each time you make an outside call. If you select Auto, the deskset picks up any plugged telephone line starting from Line 1.

To set the prime line:

1. When the telephone is idle, press MENU/SELECT.

2. Press or to scroll to System Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Prime Line, then press

MENU/SELECT or /SKIP.

4. Press or to choose the desired line, then press

MENU/SELECT or /SKIP. To exit without making

changes, press CANCEL.

NOTE: If you install less than four telephone line cords to the UP416 console and select Auto as your Prime line setting, make sure you plug in your telephone line cords starting from L1/2 jack. Avoid having any unoccupied telephone jack between other occupied telephone jacks.

One Touch Phone Settings >System Setup Registration

System Setup Set Ext No. >Prime Line Network Setup

Prime Line Line 3 Line 4 >Auto

Getting started

System setup

Network setup

The deskset must have an IP address locating its connection with the Ethernet switch or router. You can set the deskset to obtain IP from a DHCP server automatically or assign a specific IP on your own. The deskset obtains IP from the Ethernet switch or router automatically by default.

To enable the Auto set IP:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to System Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Network Setup, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to Auto set IP, then press

MENU/SELECT or /SKIP.

5. Press or to scroll to Yes, then press MENU/SELECT or /SKIP.

6. The screen displays Obtain IP from DHCP server? Press MENU/SELECT to save the setting.

7. The screen displays Obtaining IP from DHCP server Please wait... The process takes up to one minute.

8. The screen displays IP obtained: XXX.XXX.X.XXX Check network info? when the IP is successfully assigned. Press MENU/SELECT to read the network info, or press CANCEL to return to the previous menu.

• If the system fails to assign an IP automatically, the

screen displays Unable to obtain IP. Please check

DHCP server. brieﬂy, and then Set static IP to this extension? You may press MENU/SELECT to enter the

Static IP setting menu.

9. Reboot the deskset to update the IP.

One Touch Phone Settings >System Setup Registration

System Setup Set Ext No. Prime Line >Network Setup

Network Setup >Auto set IP Set static IP Discovery Method

Auto set IP >Yes No

Obtain IP from

DHCP server?

IP obtained:

192.168.1.103 Check

network info?

Getting started

System setup

Network setup (continued)

If you want to switch from Auto set IP to Set static IP, you have to disable the Auto set IP setting first.

To disable the Auto set IP:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to System Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Network Setup, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to Auto set IP, then press

MENU/SELECT or /SKIP.

5. Press or to scroll to No, then press MENU/SELECT or /SKIP to save the setting. To exit without making changes, press CANCEL.

To enable the Static IP:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to System Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Network Setup, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to Set static IP, then press

MENU/SELECT or /SKIP.

5. The screen displays Enter static IP. Use the dialing keys to enter a specific IP.

• Press DELETE to delete a digit.

• Press # to add a dot.

• Press /REPEAT or /SKIP to move the cursor to

the left or right.

192.168.1 in other system desksets.

6. Press MENU/SELECT to proceed. The screen displays Subnet mask: XXX. XXX.X.X. Use the dialing keys to enter a specific subnet mask.

• Press DELETE to delete a digit.

• Press # to add a dot.

• Press /REPEAT or /SKIP to move the cursor to the left or right.

Auto Set IP Yes >No

Network Setup Auto set IP >Set static IP Discovery Method

Enter static IP

192.168.1._

<’#’ = Add dot>

Subnet mask:

255.255.0._

<’#’ = Add dot>

Getting started

System setup

Network setup (continued)

7. Press MENU/SELECT to proceed. The screen displays Router/Gateway: XXX.XXX.X.XXX. Use the dialing keys to enter a specific gateway.

• Press DELETE to delete a digit.

• Press # to add a dot.

• Press /REPEAT or /SKIP to move the cursor to

the left or right.

8. Press MENU/SELECT to save. The screen displays IP obtained: XXX.XXX.X.XXX Check network info? Press MENU/SELECT to read the network info, or press CANCEL to return to the main menu.

• If the IP entered is invalid, the screen displays

IP is invalid. brieﬂy, and then returns to the Enter static IP screen.

9. Reboot the deskset to update the IP.

Discovery method

Use this feature to change the connection mode of the deskset when you changed to a different Ethernet switch or router. By default, the discovery method is set to Mode B.

Router/Gateway:

192.168.1._

<’#’ = Add dot>

IP obtained:

192.168.1.3 Check

network info?

To change the discovery method:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to System Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Network Setup, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to Discovery method, then press MENU/SELECT or /SKIP.

5. Press or to scroll between Mode A or

Mode B (Default), then press MENU/SELECT or

/SKIP to save the setting. To exit without making

changes, press CANCEL.

Network Setup Auto set IP Set static IP >Discovery Method

Discovery Method Mode A >Mode B (Default)

Getting started

System setup

Network info

Use this feature to view the information of the IP address, subnet mask, router/ gateway, DNS servers and DHCP server of the deskset.

To check the network information:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to System Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Network Info, then press

MENU/SELECT or /SKIP.

4. Press or to browse through the network information.

Network Info

IP address:

192.168.1.3 Subnet mask:

Network Info

Subnet mask:

255.255.255.0 Router/Gateway:

Network Info

Router/Gateway:

192.168.1.1 DNS servers:

Telephone settings

Telephone setup

Ringer volume

Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on the deskset screen. The UP406 deskset stores the volume setting for all lines.

1. When the deskset is idle, press MENU/SELECT.

2. Press MENU/SELECT again or press /SKIP to select Ringers.

3. Press MENU/SELECT again or press /SKIP to select Ringer Volume.

4. Press , , /REPEAT, /SKIP, or /VOLUME/ on the deskset to adjust the ringer volume.

5. Press MENU/SELECT to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

>Ringers Set Date/Time One Touch Phone Settings

Ringers >Ringer Volume Ringer Tone

-OR-

Volume

When the deskset is idle, press /VOLUME/ to adjust the ringer volume, then press MENU/SELECT to save.

NOTE: The ringer volume also determines the ringer volume for intercom calls. If the deskset ringer volume is set to off, it is silenced for all incoming calls, including intercom calls.

Ringer tone

Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is calling.

1. When the deskset is idle, press MENU/SELECT.

2. Press MENU/SELECT again or press /SKIP to select Ringers.

3. Press or to scroll to Ringer Tone, then press

MENU/SELECT or /SKIP.

4. Press or to select the desired line (Line 1, Line 2, Line 3 or Line 4), then press MENU/SELECT or /SKIP.

5. Press or to select a desired ringer tone.

6. Press MENU/SELECT to save the setting and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

7. Repeat steps 4-6 above to choose ringer tones for other lines if desired.

Ringers Ringer Volume >Ringer Tone

Ringer Tone >Line 1 Line 2 Line 3

Line 1 >Tone 1 Tone 2 Tone 3

Telephone settings

Telephone setup

Set date/time

The answering system displays the date and time of the message while playing messages. Before using the answering system, set the date and time as follows.

Follow the steps below to set the month, day, year and time:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Set Date/Time, then press

MENU/SELECT or /SKIP.

3. Use the dialing keys to enter the month (MM), day (DD)

and year (YY). Press /REPEAT or /SKIP to scroll between month, day and year.

4. Press MENU/SELECT to move to the time setting.

5. Use the dialing keys to enter the hour and minute.

6. Press /REPEAT or /SKIP to select AM or PM.

7. Press MENU/SELECT to save the setting and return to the

previous menu. To exit without making changes, press CANCEL.

Ringers >Set Date/Time One Touch Phone Settings

Set Date 01/01/14 MM/DD/YY

Set Time

12:00 AM

LCD language

This feature allows you to change the language used for all screen displays. The language settings on the console, desksets and cordless handset are independent. By default, the language is set to English.

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press MENU/SELECT again or press /SKIP to select LCD Language.

4. Press or to select English, Français or Español.

5. Press MENU/SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

Ringers Set Date/Time One Touch >Phone Settings

Phone Settings >LCD Language Home area code Key Tone

LCD Language >English Francais

Espanol

Telephone settings

Telephone setup

Home area code

Use this feature to program this deskset to recognize your home area code. This feature makes it easy for you to place a call from the caller ID log.

When you receive a call from within your home area code, the caller ID information only displays the seven digits of the telephone number. When you dial from the call log, only seven digits are dialed.

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Home area code, then press

MENU/SELECT or /SKIP.

4. The screen displays Home area code. Use the dialing

keys to enter a three-digit area code.

• Press DELETE to delete a digit.

• Press /REPEAT or /SKIP to move the cursor to the

left or right.

5. Press MENU/SELECT to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

Phone Settings LCD Language >Home area code Key Tone

Home area code _

Key tone

The deskset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys.

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Key Tone, then press

MENU/SELECT or /SKIP.

4. Press or to choose On or Off.

5. Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

Phone Settings LCD Language Home area code >Key Tone

Key Tone >On Off

Telephone settings

Telephone setup

LCD contrast

Use this feature to adjust the screen contrast to one of eight levels to optimize readability in different lighting conditions.

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to LCD Contrast, then press

MENU/SELECT or /SKIP.

4. Press or to choose the desired screen contrast

level (Level 1 - Level 8).

5. Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

Dial mode

The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone.

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Tone/Pulse, then press

MENU/SELECT or /SKIP.

4. Press or to choose Tone or Pulse.

5. Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

Phone Settings Home area code Key Tone >LCD Contrast

LCD Contrast Level 2 Level 3 >Level 4

Phone Settings Key Tone LCD Contrast >Tone/Pulse

Tone/Pules >Tone Pulse

Telephone settings

Telephone setup

Call privacy

The call privacy is set to Off by default. The deskset allows other extensions to join a call in progress. You can turn this setting on to ensure that only one device uses a line at a time.

To turn this feature on or off:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Call Privacy, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to On or Off.

5. Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

NOTE: To temporarily change the call privacy setting during a call, see page 41.

Music on hold

Music on hold (M.O.H) is available on this deskset. When you put a call on hold, the caller will hear the music that comes with the deskset. You can select a desired built-in music for this feature or turn it off.

When this feature is turned off and you put a call on hold, the caller will hear a beep every 10 seconds.

Phone Settings LCD Contrast Tone/Pulse >Call Privacy

Call Privacy On >Off

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Music on Hold, then press

MENU/SELECT or /SKIP.

4. Press or to select a desired music or Off if you

want to turn this feature off.

5. Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

NOTE: Source of music files: FreeMusicArchive.org. Used under open license.

Phone Settings Tone/Pulse Call Privacy >Music on Hold

Music on Hold Music 2 Music 3 >Off

Telephone settings

Telephone setup

Hold reminder

When this feature is on and there is a call on hold, the deskset beeps once every 30 seconds.

To turn this feature on or off:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Hold Reminder, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to On or Off.

5. Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

Phone rename

Use this feature to rename the deskset.

To change the setting:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Phone Rename, then press

MENU/SELECT or /SKIP.

4. Use the dialing keys to change the name (up to 12 characters).

• Press /REPEAT or /SKIP to move the cursor left

or right.

• Press DELETE to delete a character.

5. Press MENU/SELECT to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

Phone Settings Call Privacy Music on Hold >Hold Reminder

Hold Reminder >On Off

Phone Settings Music on Hold Hold Reminder >Phone Rename

Phone Rename

Deskset_

Telephone settings

Telephone setup

Set default

Use this feature to reset all settings of this deskset to their default settings. All phone settings, directory, caller ID history, redial list, one-touch memory, private mailbox messages will be reset.

To reset all feature settings to default:

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Set Default.

4. Press MENU/SELECT or /SKIP. The screen displays

Set phone to default settings? Press ‘SELECT’ to confirm.

5. Press MENU/SELECT. The deskset reboots to reset

all settings.

Customer support

Use this feature to display the VTech website.

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to Customer Support, then press MENU/SELECT or /SKIP.

3. Press CANCEL to return to the previous menu.

Phone Settings Hold Reminder Phone Rename >Set Default

Set phone to

default settings?

Press ’SELECT’

to confirm

businessphones. vtech. com

Telephone operation

The deskset comes programmed to select a line automatically for calls when you do not press a line key. To override the automatic line selection setting, see Prime line on page 25 for details. When you answer a call, the deskset automatically selects the ringing line.

Line indicators

Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line.

• On when the corresponding line is in use.

• Flashes slowly when the line is on hold.

• Flashes rapidly when there is an incoming call on

the corresponding line.

Making and ending a call

To make a call from the deskset:

1. Lift the handset or press SPEAKER .

-OR To override automatic line selection, press LINE 1-

LINE 4 for the desired line, then lift the handset.

2. Wait for a dial tone, then enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).

Line 1 00:00:01

To end a call from the deskset:

• Place the handset on the deskset to hang up.

-OR-

• Press the corresponding line key (LINE 1-LINE 4) to hang up.

-OR-

• If you are using the speakerphone, press SPEAKER to hang up.

NOTE: The elapsed time is not affected by accessing services from your telephone service provider.

Telephone operation

To make a call using a corded headset:

Make sure a corded headset is connected to the deskset (page 23).

1. Press HEADSET on the deskset.

2. Wait for a dial tone, then dial the number.

3. To hang up, press HEADSET.

To make a call using a cordless headset: You can make a call using a registered cordless headset (see Adding and

registering a cordless headset on page 21). For more details on the cordless

headset operation, refer to the IS6100 user’s manual.

1. Enter the telephone number. Press DELETE to make corrections.

2. Lift the handset or press SPEAKER to dial.

3. Press on the cordless headset.

4. To hang up, press .

On hook dialing (predialing)

1. Enter the telephone number. Press DELETE to make corrections.

2. Lift the handset or press SPEAKER to dial.

-OR-

To override automatic line selection, press LINE 1-LINE 4 for the desired line,

then lift the handset.

Full duplex speakerphone

During a call, press SPEAKER to switch between handsfree speakerphone and normal handset use. Press SPEAKER again if you are using speakerphone or place the handset on the deskset to hang up.

Answering a call

Lift the handset, or press the corresponding line key (LINE 1-LINE 4), SPEAKER or HEADSET on the deskset, or press on a registered

cordless headset to answer an incoming call.

Temporary ringer silencing

When the telephone is ringing, you can temporarily silence the ringer of the deskset without disconnecting the call. Press MUTE to silence the ringer. The next call rings normally at the preset volume.

Telephone operation

Options while on calls

Call waiting

If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the middle of a call.

• Press FLASH to put your current call on hold and take

the new call.

• Press FLASH at any time to switch back and forth

between calls.

Volume control

Use this feature to independently set the listening volume to one of six levels for each of the listening options (corded handset, corded headset and speakerphone). All settings are independent. While on a call, press

/VOLUME/ to adjust the listening volume.

Mute

Use this feature during a telephone conversation to silence the microphone. You can hear the caller, but the caller cannot hear you.

To mute a call:

• Press MUTE. When mute is on, the MUTE lights up;

the screen also displays MUTE.

Volume

To take a call off mute:

• Press MUTE again and resume speaking.

Temporary tone dialing

If you have pulse (rotary) service only, use this feature to temporarily switch pulse to touch-tone dialing during a call by pressing TONE .

1. Press TONE during a call.

2. Use the dialing keys to enter the desired number. The telephone sends touch-tone signals.

The telephone automatically returns to pulse dialing mode after you end the call.

Telephone operation

Options while on calls

Hold

Use this feature to hold one line while accessing another, or as part of the conference and call transfer features.

While on a call, press HOLD. The corresponding line key (LINE 1-LINE 4) indicator for the line on hold flashes slowly. After the call has been put on hold, a beep sounds every 30 seconds. (To turn off the reminder beep, see Hold reminder on page 35).

If you are using the speakerphone, the speakerphone turns off and the SPEAKER key turns off automatically after you press HOLD. If you are using the corded headset, the headset turns off and the HEADSET key turns off automatically after you press HOLD.

To release the hold, press line key (LINE 1-LINE 4) of the line being put on hold.

Music on hold (M.O.H) is available on this deskset if you have turned on the Music on hold setting (page 34). When you put a call on hold, the caller will hear the music that comes with the deskset.

NOTES:

• You cannot put an intercom call on hold.

• The call privacy setting remains unchanged after the call is put on hold.

• The call ends automatically after it is put on hold for 10 minutes.

Switching between lines

Use this feature to switch between lines during an outside call:

1. Press the desired line key (LINE 1-LINE 4) of another telephone line to

make or answer another call. The current call is put on hold automatically.

2. To return to the first call, press the line key (LINE 1-LINE 4) of the original

call. The second line is put on hold automatically.

Telephone operation

Options while on calls

Call privacy

During a call, you can temporarily change the call privacy setting to allow or disallow other extensions to join the call. The original setting is automatically restored after you hang up.

To turn call privacy off during a call:

1. During the call, press MENU/SELECT.

2. Press MENU/SELECT to select Call Privacy.

L1 PRIV

>Call Privacy Record Call

3. Press or to choose Off, then press

MENU/SELECT.

Other extensions can now join the call by pressing the corresponding line key (LINE 1-LINE 4).

To turn call privacy back on during a call:

Call Privacy >On Off

1. During the call, press MENU/SELECT.

2. Press MENU/SELECT to select Call Privacy.

3. Press or to choose On, then press MENU/SELECT. The deskset displays PRIV.

No extension can join the call now. If another extension tries to access the line you are using, it displays Line is not available at this time.

NOTES:

• You cannot set call privacy during intercom calls.

• To set call privacy for every incoming and outgoing call, see page 34.

Telephone operation

Options while on calls

Recording a call

Use this feature to record a phone conversation during a call. The recording is treated the same as memos and is marked as a new message in the private mailbox. You cannot record a conference call nor an intercom call, and you cannot use another line while you are recording a phone conversation. Listen to recorded conversation the same way as incoming messages or memos (see

Message playback on page 76).

To record a call:

1. During a call, press MENU/SELECT.

2. Press or to scroll to Record call, then press

MENU/SELECT.

3. Press MENU/SELECT to choose Start recording.

4. The recording starts and the screen shows REC.

There is a beep sound.

NOTE: To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the call.

To stop recording:

Place the handset back to the deskset, or press SPEAKER to hang up if you are using the speakerphone.

-OR-

1. Press MENU/SELECT during the recording.

2. Press or to scroll to Record Call, then press MENU/SELECT.

3. Press MENU/SELECT to choose Stop recording. The system saves the

conversation into the private mailbox.

Call Privacy >Record Call

Record Call

>Start recording

Record Call

>Stop recording

REC

Telephone operation

Options while on calls

Chain dialing

While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history, redial list or one-touch memory.

Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history, redial list or one-touch memory.

To access the directory while on a call:

1. Press DIRECTORY, then press or to scroll to the desired entry.

2. Press MENU/SELECT to dial the desired entry. To exit without making changes, press CANCEL and continue with the conversation.

To access the call history while on a call:

1. Press CALL HISTORY, then press or to scroll to the desired entry.

2. Press MENU/SELECT to dial the desired entry. To exit without making changes, press CANCEL and continue with the conversation.

To access the redial list while on a call:

1. Press AUTO REDIAL, then press or to scroll to the desired entry.

2. Press MENU/SELECT to dial the desired number. To exit without making changes, press CANCEL and continue with the conversation.

To access the one touch entry while on a call:

Press the desired one-touch key for the number in the upper location.

-OR-

Press LOWER, then the desired one-touch key for the number in the lower location.

Telephone operation

Redial

The last 10 telephone numbers dialed (up to 30 digits) are stored in system memory. If there is a cordless handset registered to this deskset, the redial memory is shared between the deskset and its registered cordless handset.

To view the 10 most recently dialed numbers

1. Press AUTO REDIAL to enter the redial list and display the most recently

called number.

2. Press or to view other recently called numbers.

3. Press CANCEL to exit the redial list.

To redial a number

When the desired number displays on the screen:

• Lift the handset.

-OR-

• Press SPEAKER or HEADSET. To override automatic line selection, press LINE 1-LINE 4 for the desired line,

then lift the handset.

To copy a redial entry to directory

1. Press AUTO REDIAL to enter the redial list and display the most recently

called number.

2. Press or to view other recently called numbers.

3. Press /REPEAT or /SKIP to choose Copy to DIR, then press MENU/SELECT.

4. The deskset displays Enter Name. Use the dialing keys to enter the name

(up to 15 characters).

• Press /REPEAT or /SKIP to move the cursor to the left or right.

• Press DELETE to delete a character.

5. Press MENU/SELECT to save. The deskset displays Enter Number. Use the

dialing keys to enter the number (up to 30 digits).

• Press DELETE to delete a digit.

• Press /REPEAT or /SKIP to move the cursor to the left or right.

• You can include a pause while storing a dialing sequence that requires

one during actual dialing. Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

• Store a signal for switching to temporary tone signaling. If you have dial pulse (rotary) service, this signal is required for some special services. Press or to choose Send tone, then press MENU/SELECT. A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing.

Telephone operation

Redial

To copy a redial entry to directory (continued)

• You can store the flash signal required by some special services as part of a

dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen.

6. Press or to choose Done, then press MENU/SELECT. To exit without making changes, press or to choose Cancel and then press

MENU/SELECT, or press CANCEL to return to the previous menu.

To copy a redial entry to one-touch memory

1. Press AUTO REDIAL to enter the redial list and display the most recently called number.

2. Press or to view other recently called numbers.

3. Press /REPEAT or /SKIP to choose Copy to 1-touch, then press

MENU/SELECT.

4. The deskset displays Press a 1-touch key to save the number.

• Press the one-touch button for the destination party in the upper location

(the ﬁrst 16 one-touch location).

-OR-

• Press LOWER, then press the one-touch button for the destination party in the

lower location (the second 16 one-touch location).

5. The deskset displays Number saved to 1-touch key.

To delete a number

While the screen displays the desired number, press DELETE to delete the number from the redial memory. The screen displays Redial deleted.

Telephone operation

Redial

Auto-redial

Use this feature to automatically redial a number up to ten times.

1. Press AUTO REDIAL to enter the redial list and display the most recently

called number.

2. Press or to view other recently called numbers.

3. While the screen displays the desired number, press /REPEAT or /SKIP to choose Auto redial, then press MENU/SELECT.

4. The telephone calls the desired number using the speakerphone. The screen displays Redial in XX sec.

5. When the other party answers, you will need to take an action to speak with the other party and stop the auto-redial attempts. Press MUTE on the deskset, then lift the handset, press SPEAKER or HEADSET to speak with the other party.

• After a call is placed, if the line is busy, you will hear a busy tone for a few

seconds before the set hangs up. The call will be redialed 30 seconds later. This process repeats up to 10 times or until the called number is no longer busy. If the line is still busy after 10 attempts, no more attempts are made.

• If the line is ringing but no party answers after two attempts, no more

attempts are made.

• If you want to turn off the auto-redial feature during the 30-second waiting

time, press CANCEL.

Telephone operation

Conference call

The system can support 5-way conference with a maximum of one outside call and four system extensions (including the initiating party), or two outside calls and three system extensions (including the initiating party). The outside call must be established first because an intercom call cannot be placed on hold.

There are two ways to establish a conference call.

A. Inviting parties using Intercom

The party who initiates the conference invites other system extensions to join the conference by using intercom after establishing the first outside call.

-ORB. Join a call in progress

Other system extensions can join the call in progress by pressing the line key which is currently in use for the conference to join the call.

A. Inviting parties using Intercom

1. Make or answer an outside call.

2. Press another available line key to make another outside call. The original outside call is put on hold. When the external party picks up, you can have a private conversation with that party.

-OR-

Press INTERCOM. The outside call is put on hold. Press or to scroll to the desired extension, or enter the desired extension number directly. The called extension picks up the intercom call. You can now have a private conversation with that extension.

3. Press CONFERENCE at any time to begin the conference call.

4. If necessary, repeat step 2 (Intercom method) and step 3 above to invite another system extension to join the conference until the maximum capacity is reached.

5. Place the corded handset on the deskset or press SPEAKER if you are using speakerphone to hang up. If the party who initiates the conference call hangs up, the conference call will be ended. The call will also be ended when all parties hang up.

L1 L2 PRIV

Conf. 00:00:00

L1:8005959511 L2:8002677377

NOTE: If you want to start a conference with two outside calls, make sure you have invited two outside calls before inviting any system extensions.

Telephone operation

Conference call

To drop an outside line

• Press the corresponding line key (LINE 1-LINE 4).

-OR-

• If there are two outside calls, press MENU/SELECT, and then press or to choose End Line X. Press MENU/SELECT to confirm.

-OR-

• If the other end of the outside line hangs up the call, press the corresponding line key (LINE 1-LINE 4) to release that line for other system extension use.

B. Join a call in progress

1. Make or answer an outside call on the deskset, then press MENU/SELECT.

2. If the call privacy of your deskset is set to On, follow the instructions of

To turn call privacy off during a call on page 41 to turn off the setting temporarily.

3. Any system extension can join the call by pressing the line key currently in

use to join the conference until the maximum capacity is reached.

4. Place the corded handset on the deskset or press SPEAKER if you

are using speakerphone to hang up. The call will be ended when all parties hang up.

NOTES:

• If the system extension which initiated the call does not turn off the call privacy setting and you

try to join that call, the screen displays Line is not available at this time.

• If you have answered another outside call during a conference and want to resume the original

call, end the existing call first, then lift the corded handset, or press SPEAKER , or press CONFERENCE.

Telephone operation

Conference call

Call scenario

The table below provides you with more information on the number of outside lines available for use during a conference call under different call scenarios.

A. Inviting parties using Intercom

Device that starts a conference call

Console 1 1 2

Deskset 1 1 3

B. Join a call in progress

Device that starts a conference call

Console/Deskset 1 1 2

Number of outside calls in a conference

1 2 1

2 1 1

2 2 0

1 2 3

2 1 2

2 2 2

Number of outside calls in a conference

Number of extensions in a conference

Number of system extensions joined in a conference

2 1

3 0

Outside lines available for other extension to use

Telephone operation

Intercom

You can use the intercom feature for conversations between this deskset and a system deskset, or between two system desksets.

The console and each deskset in the telephone system MUST be assigned a unique extension number for the intercom feature to work. The assignment is done when the deskset is initially set up.

Make an intercom call to an extension

1. Press INTERCOM on the deskset when it is idle.

2. Press or to scroll to a desired extension, then

press MENU/SELECT.

-OR-

Use the dialing keys to dial the extension number.

3. The screen displays Intercom to: XX (XX represents

the extension number of destination device).

-OR-

If you have assigned extension numbers as one-touch entries (see Assign a one-touch entry on pages 53-54), you can initiate an intercom by pressing the

desired one-touch button.

1. When the deskset is idle, press the desired one-touch button, or press

LOWER followed by the desired one-touch button.

2. The deskset displays Intercom to: XX (XX represents the extension number

of the destination device).

Intercom to: >Reception 11 Meeting room 12 Ext 13 13

NOTES:

• Before the intercom call is answered, you can cancel the intercom by pressing SPEAKER or CANCEL.

• You cannot intercom an extension that is on a call.

• If all four telephone lines are in use, the intercom feature is not available.

Answer an intercom call

When you receive an intercom call, you hear a ringing tone and your screen displays Intercom from: XX (XX represents the extension number of the calling device). Lift the handset or press SPEAKER to answer.

End an intercom call

Place the handset back to the deskset or press SPEAKER if you are using the speakerphone.

Answer an incoming call during an intercom call

If you receive an incoming outside call during an intercom call, there is an alert tone.

To answer the call, press the corresponding line key (LINE 1-LINE 4). The intercom call ends automatically.

Telephone operation

Call transfer

You can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call; other extensions cannot seize the line at that moment.

Blind transfer

While on a call, you can transfer a call directly without notifying the desired extension:

1. Press TRANSFER on the deskset while on a call. The

call is put on hold.

2. Press or to scroll to the desired extension, then

press MENU/SELECT.

-OR-

Use the dialing keys to dial the extension number.

3. The destination device rings. Choose either option below.

• Answer the call by lifting the corded handset, or

pressing SPEAKER .

• You can resume the call by pressing the

corresponding ﬂashing line key (LINE 1-LINE 4) on the deskset before the destination device answers the call.

4. Put the corded handset on the deskset or press SPEAKER to hang up.

Transfer to: >Reception 11 Meeting room 12 Ext 13 13

NOTES:

• If the private mailbox of the destination extension is off, the transferred call will only ring on the destination extension for five minutes. If the destination extension does not answer within that period, the transferred call ends.

• If the private mailbox of the destination extension is busy, the call ends.

• If the destination extension does not answer within five minutes, the extension which initiated the

transfer can retrieve the call by pressing the corresponding line key.

Telephone operation

Call transfer using intercom

Transfer a call and speak to the receiving party

You can transfer a call and speak to the receiving party before completing the transfer while on a call:

1. Press INTERCOM on the deskset while on a call. The

call is put on hold.

2. Press or to scroll to a desired extension, then

press MENU/SELECT.

-OR-

Use the dialing keys to enter the desired extension number.

3. The destination extension rings and the call is answered by lifting the

handset or pressing SPEAKER . You can now talk to the destination party privately.

4. Press TRANSFER to transfer the call to the destination extension. The

deskset returns to idle.

Intercom to: >Ext 11 11 Ext 12 12 Ext 13 13

Telephone operation

One touch

This deskset has 32 one- and two-touch memory locations (speed dial locations) where you can store the phone numbers or system extension numbers you wish to dial using fewer keys than usual. You can store up to 30 digits in each location.

You can access the first 16 locations using only the one-touch buttons. To access the remaining 16 locations, press LOWER and then the one-touch button for the desired location. You might wish to write the names, telephone numbers, or extension numbers of the one-touch entries on the directory card, using the light gray spaces for the upper 16 locations and the white spaces for the lower 16 locations.

Assign a one-touch entry

Use the following steps to program the one-touch keys.

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to One Touch, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Program, then press

MENU/SELECT or /SKIP.

4. The screen displays Enter Number:

5. Use the dialing keys to enter a telephone number (up to 30 digits) or an extension number.

• Press DELETE to delete a digit.

• Press /REPEAT or /SKIP to move the cursor to

the left or right.

• You can include a pause while storing a dialing

sequence that requires one during actual dialing. Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

• Store a signal for switching to temporary tone signaling. If you have dial

pause (rotary) service, this signal is required for some special services. Press or to choose Send tone, then press MENU/SELECT. A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing.

• You can store the flash signal required by some special services as part of a

dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen. Continue storing the number

as usual.

System Setup Ringers Set Date/Time >One Touch

One Touch View >Program

Enter Number: 18005959511_ Select to:

Done

Telephone operation

One touch

Assign a one-touch entry (continued)

6. Press or to choose Done, then press MENU/SELECT to save the

setting and return to the previous menu. To exit without making changes, press or to choose Cancel, then press MENU/SELECT, or press CANCEL to previous menu.

7. The screen displays Press a 1-touch key to save the number.

8. Press the desired one-touch key to store a the telephone number in the upper location.

-OR-

Press LOWER, then press the desired one-touch key to store the telephone number in the lower location.

9. The screen displays Number saved to 1-touch key briefly, and then One Touch #XX (XX represents the one-touch location) and the telephone number or extension number.

NOTE: If the one-touch location already has an assigned number, the screen displays Replace 1-touch key memory? Press MENU/SELECT to replace the old number with the new one.

Press a 1-touch key to save the

number

One Touch #18 18005959511

Edit

Review the one-touch entry

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to One Touch, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to View, then press

MENU/SELECT or /SKIP.

One Touch >View Program

4. Press or to scroll to the desired one-touch location. The screen displays the one-touch location number and the telephone number or extension number.

To dial a one-touch entry

When the deskset is idle, press the desired one-touch button for the destination party in the upper location.

-OR-

When the deskset is idle, press LOWER, then press the one-touch button for the destination party in the lower location.

The deskset dials the one-touch number using the speakerphone.

Telephone operation

One touch

Edit the one-touch key

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to One Touch, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to View, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to the desired one-touch location.

5. Press MENU/SELECT to select Edit.

6. The screen displays Edit Number. Use the dialing keys to

edit the number.

• Press DELETE to delete a digit.

• Press /REPEAT or /SKIP to move the cursor to the left or right.

• You can include a pause while storing a dialing sequence that requires

one during actual dialing. Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

• Store a signal for switching to temporary tone signaling. If you have dial pause (rotary) service, this signal is required for some special services. Press or to choose Send tone, then press MENU/SELECT. A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing.

• You can store the flash signal required by some special services as part of a dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen. Continue storing the number

as usual.

7. Press or to scroll to Done, then press MENU/SELECT to save the setting.

One Touch #18 18005959511

Edit

Edit Number: 18005959511_ Select to:

Done

Delete an one-touch key

1. When the deskset is idle, press MENU/SELECT.

2. Press or to scroll to One Touch, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to View, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to the desired one-touch location.

5. Press /SKIP to scroll to Delete, then press

MENU/SELECT.

6. The deskset displays Delete memory? Press

MENU/SELECT to confirm. To exit without making changes,

press CANCEL.

One Touch #18 18005959511

Delete

memory?

Caller ID

About the caller ID

This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call.

It might be necessary to change telephone service to use this feature. Contact your telephone service provider if:

• You have both caller ID and call waiting, but as separate services (you might need to combine these services).

• You only have caller ID service, or only call

CHRISTINE SMITH

11:00PM MON 12/21

waiting service.

• You do not subscribe to caller ID or call waiting services.

There are fees for caller ID services. In addition, services may not be available in all areas.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment. The time and date, along with the call information, are from the telephone service provider.

001/090NEW

Line 1

8005959511

NOTES:

• You can use this product with regular caller ID service, or you can use this product’s other features

without subscribing to caller ID or combined caller ID with call waiting service.

• The format of telephone numbers displayed depends on the home area code you set (See Home area

code on page 32 for explanations and instructions on area code settings).

Caller ID

Caller ID information

How the caller ID information (call log) works

The telephone stores caller ID information for the last 200 incoming calls in the deskset. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls.

Each extension has independent caller ID information. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions.

If you have a cordless handset registered to this deskset, the caller ID memory is shared between the deskset and the cordless handset.

If you answer a call before the information appears on the screen, it does not show in the caller ID information.

Review the caller ID information to determine who called, to easily return the call, or to copy the caller’s name and number into your directory or one-touch memory.

The time and date of the call and the caller’s name and telephone number are included in the display.

Appears when there are new or missed calls.

L1 L2 L3 L4

Ext 12 Deskset

11:00PM MON 12/21

Caller’s name

Caller’s number

Time of call

CHRISTINE SMITH

11:00PM MON 12/21

001/090NEW

Line 1

8005959511

Date of call

If you subscribe to caller ID service, this phone automatically resets the time and date using the caller ID information from the first incoming call after initial setup, or each time the power resumes after a power outage.

NOTES:

• The caller ID information might not be available for every incoming call. Callers might intentionally block their names and/or telephone numbers.

• Each entry can store up to 30 digits for the telephone number and 15 characters for the name.

Caller ID

Caller ID operation

Memory match

If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name

CHRISTINE SMITH

in your directory.

For example, if Christine Smith calls, her name appears

11:00PM MON 12/21

as Chris if this is how you entered it into your directory.

NOTE: The number you see on your caller ID is in the format from the telephone service provider. It usually delivers 10-digit telephone numbers (area code plus telephone number). The telephone system ignores the area code when searching for a match and displays the name of the first corresponding number from the directory.

Missed (new) calls indicator

When there are new or missed calls and you try to review the caller ID log by pressing CALL HISTORY, the screen shows XX New call(s).

All new or missed entries are counted as missed calls. Each time you review a call history entry with the icon NEW, the number of missed calls decreases by one. When all the entries in the caller ID information become old (have been reviewed), the system removes the missed calls alert from the display, and the NEW indicator turns off.

001/090NEW

Line 1

8005959511

Review the caller ID information

1. When the deskset is idle, press

CALL HISTORY. The deskset displays XX New calls (the number of missed call) and XX calls (the total number of missed calls and

reviewed calls).

2. Press or to review the caller ID information. The caller ID entries are stored in reverse chronological order starting with the most recent entry.

3. To exit without making changes, press CANCEL.

Call History XXX New calls XXX calls ‘DELETE’=Del all

Caller ID

Caller ID operation

View dialing options

Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial the seven digits only, 1 plus the seven digits, or 1 plus the area

CHRISTINE SMITH

11:00PM MON 12/21

code plus the seven digits. You can change and store the number of digits that you dial in the call history.

While reviewing the call history, press # (pound key) repeatedly on the deskset to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.

Dial a call history entry

1. When in the caller ID history, press or to browse the number you wish to call.

2. Lift the handset or press SPEAKER .

-OR-

To override automatic line selection, press the desired line key (LINE 1-

LINE 4), then lift the handset to call.

001/090NEW

Line 1

8005959511

18005959511

8005959511

Press #

5959511

15959511

Save a call history entry to the directory

Caller ID

Caller ID operation

1. When in the caller ID history, press or to browse to the number you wish to save.

2. Press MENU/SELECT, then press or to choose Copy to DIR.

3. Press MENU/SELECT. The screen displays Enter Name. Use the dialing keys to edit the name.

>Copy to DIR Copy to 1-touch Delete

• Press DELETE to delete a character.

• Press /REPEAT or /SKIP to move the cursor to

the left or right.

4. Press MENU/SELECT to save. The screen displays Enter Number. Use the dialing keys to edit the

Enter Number

8005959511_

Done

number.

• Press DELETE to delete a digit.

• Press /REPEAT or /SKIP to move the cursor to the left or right.

• You can include a pause while storing a dialing sequence that requires

one during actual dialing. Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

• Store a signal for switching to temporary tone signaling. If you have dial

pulse (rotary) service, this signal is required for some special services. Press or to choose Send tone, then press MENU/SELECT. A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing.

• You can store the flash signal required by some special services as part of a

dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen. Continue storing the number

as usual.

5. Press or to scroll to Done, then press MENU/SELECT. To exit without making changes, press CANCEL.

001/090NEWL1

8005959511

Select to:

NOTE: You will need to change how a caller ID number is dialed if the entry does not appear in the correct format. Caller ID numbers may appear with an area code that might not be necessary for local calls, or without a 1 that might be necessary for long distance calls (see View dialing options on page 66 for more information).

Caller ID

Caller ID operation

Copy a caller ID entry to one touch

1. When the desired number appears, press MENU/SELECT.

2. Press or to choose Copy to 1-touch, then press

MENU/SELECT.

3. The deskset displays Press a 1-touch key to save the number.

• Press the one-touch button for the destination party

in the upper location.

-OR-

• Press LOWER, then press the one-touch button for the destination party in the

lower location.

4. The deskset displays Number saved to 1-touch key.

Delete entries

To delete a call history entry:

1. When in the caller ID history, press or to browse to the number you wish to delete.

2. Press DELETE to delete the shown entry from the caller ID history.

3. The screen displays Caller ID deleted.

-OR-

1. When in the caller ID history, press or to scroll to the desired number you wish to delete.

2. Press MENU/SELECT, then press or to choose Delete.

3. Press MENU/SELECT, the screen displays Caller ID deleted.

Copy to DIR >Copy to 1-touch Delete

Copy to DIR Copy to 1-touch >Delete

001/090NEW

8005959511

001/090NEW

8005959511

To delete all call history entries:

1. When the deskset is idle, press CALL HISTORY.

2. Press DELETE. The screen displays All calls history deleted, then returns to the idle screen.

Caller ID

Reasons for missing caller ID information

There are also occasions when other information or no information shows for various reasons:

On-screen message Reason

PRIVATE NAME PRIVATE NUMBER PRIVATE CALLER

UNKNOWN NAME

UNKNOWN NUMBER

UNKNOWN CALLER

The caller prefers not to show the name.

The caller prefers not to show the phone number.

The caller prefers not to show the phone number and name.

Your telephone service provider cannot determine the caller’s name.

Your telephone service provider cannot determine the caller’s number.

No information is available about this caller.

Answering system

Private mailbox setup

This deskset has a private mailbox that can answer calls and record messages when the auto attendant of the console and the private mailbox of the deskset are turned on.

When the auto attendant in the console picks up a call, the caller has to enter the extension number of this deskset to access the private mailbox. The private mailbox answers the call after the ring delay time you set in the

Private mailbox delay section below.

Private mailbox on/off

You can turn the private mailbox on or off. The deskset displays MB when the private mailbox is set to On.

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press MENU/SELECT or /SKIP.

3. Press or to scroll to Priv MB ON/OFF, then press MENU/SELECT or /SKIP.

4. Press or to choose On or Off.

5. Press MENU/SELECT or /SKIP to save the setting.

Private mailbox delay

Use this feature to choose how long this phone rings before the private mailbox picks up a call.

Priv MB ON/OFF >On Off

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press

MENU/SELECT or /SKIP.

Priv MB Delay

6 seconds

3. Press or to scroll to Priv MB Delay, then press

MENU/SELECT or /SKIP.

4. Press or to choose the desired time (6 seconds to 40 seconds).

5. Press MENU/SELECT.

Answering system

Private mailbox setup

Announcement

An announcement plays when calls are answered by the private mailbox. The system has a default announcement, “Hello, please leave a message after the tone.” You can use this announcement or record your own.

You can record an announcement up to 150 seconds.

To record the announcement:

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Announcement, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to Record, then press

MENU/SELECT or /SKIP.

5. Lift the handset or face the deskset, then record

your announcement. The screen displays Record OGM and the time elapsed. Press MENU/SELECT to stop recording.

To play the announcement:

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Announcement, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to Play, then press

MENU/SELECT or /SKIP.

5. The screen displays Play OGM and the time elapsed. Press MENU/SELECT to stop the playback.

Private Mailbox Priv MB ON/OFF Priv MB Delay >Announcement

Announcement Play >Record Reset

Record OGM 00:15 Press SELECT to:

STOP

Announcement >Play Record Reset

NOTE: When you are recording or playing your announcement and there are incoming calls, you can press or to view the caller ID information. To answer the call, lift the handset, or press the corresponding line key (LINE 1-LINE 4), SPEAKER or HEADSET on the deskset.

Answering system

Private mailbox setup

To reset the announcement:

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Announcement, then press

MENU/SELECT or /SKIP.

4. Press or to scroll to Reset, then press MENU/SELECT or /SKIP. The screen displays Reset announcement to default?.

5. Press MENU/SELECT to confirm.

Call intercept

When a caller is leaving a message on your private mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1- LINE 4). Choose whether private incoming messages can be intercepted by the deskset during recording.

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Call Intercept, then press

MENU/SELECT or /SKIP.

4. Press or to choose On or Off.

5. Press MENU/SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

Announcement Play Record >Reset

Private Mailbox Delete all megs Record Memo >Call Intercept

Call Intercept >On Off

Answering system

Answering system setup

Remote access code

Use this code to select a three-digit number to allow remote access of the answering system from another telephone. You can change the code to any number from 000-999. This code is 333 by default.

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Ans Sys Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Remote Code, then press

MENU/SELECT or /SKIP.

4. The screen displays Remote Code. Use the dialing

keys to enter a three-digit remote code.

• Press DELETE to delete a digit.

• Press /REPEAT or /SKIP to move the cursor to

the left or right.

5. Press MENU/SELECT to save the setting and return to

the previous menu. To exit without making changes, press CANCEL.

Message date/time

The message date and time is set to Announce by default. During message playback, you hear the date and time the message was received. You can change this setting to skip the date and time information.

Play Messages Private Mailbox >Ans Sys Setup Record Time

Ans Sys Setup >Remote Code Msg Date/Time Message Alert

Remote Code

333

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Ans Sys Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Msg Date/Time, then press

MENU/SELECT or /SKIP.

4. Press or to choose Announce or Skip.

5. Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

Ans Sys Setup Remote Code >Msg Date/Time Message Alert

Msg Date/Time >Announce Skip

Answering system

Answering system setup

Message alert

Use this feature to turn the audible message alert on or off.

If the message alert tone is on, the deskset beeps every 30 seconds when there are new messages in the private mailbox.

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Ans Sys Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Message Alert, then press

MENU/SELECT or /SKIP.

4. Press or to choose On or Off.

5. Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

Message Length

Use this feature to set the maximum length of each recorded message. If you choose Greeting only, the caller hears the selected announcement but

is not able to record a message. If you choose 1 minute, 2 minutes or 3 minutes, the caller can record a message up to that specific time period. If you choose Unlimited, the caller can record a message of any length, up to the remaining time for all messages and memos.

Ans Sys Setup Remote Code Msg Date/Time >Message Alert

Message Alert >On Off

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Ans Sys Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Message Length, then press MENU/SELECT or /SKIP.

4. Press or to choose Greeting only, 1 minute, 2 minutes, 3 minutes, or Unlimited.

5. Press MENU/SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

Ans Sys Setup Msg Date/Time Message Alert >Message Length

Message Length >Greeting only 1 minute 2 minutes

Answering system

Answering system setup

Call screening

Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. If you turn call screening on, your hear the incoming message on your deskset when a call comes in.

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Ans Sys Setup, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Call Screening, then press

MENU/SELECT or /SKIP.

4. Press or to choose On or Off.

5. Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

Recording time

Use this feature to check the remaining recording time in the system.

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Record Time, then press

MENU/SELECT or /SKIP.

3. Press CANCEL to return to the previous menu.

Ans Sys Setup Message Alert Message Length >Call Screening

Call Screening >On Off

Play Messages Private Mailbox Ans Sys Setup >Record Time

Time left:

20:00

Answering system

Answering system operation

New message indication

The icon displays on the deskset when there are new messages and/or memos in the private mailbox.

The MESSAGE WAITING indictor on the deskset flashes when there are new messages in private mailbox.

Call screening

If the answering system and call screening are turned on (see Call screening on page 75), the announcement and the incoming message broadcast at the deskset when a call arrives. During message recording, press /VOLUME or

VOLUME/ to adjust the volume.

Call intercept

When a caller is leaving a message on your private mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1-

LINE 4). You can turn this feature on or off. See Call intercept on page 72.

Message playback

You can choose to play the new messages only or play all messages (new messages and old messages).

By default, the system announces the date and time of the recording before playing each message. After the last message, you hear “End of the messages.”

>Play Messages Private Mailbox Ans Sys Setup Record Time

To listen to messages in the mailbox:

1. While the deskset is idle, press ANS SYS on

the deskset.

Play Messages >Play new msgs Play all msgs

2. Press or to choose Play Messages, then press

MENU/SELECT.

3. Press or to choose Play new msgs to play the new messages only or Play all msgs to play all the messages in the mailbox.

4. Press MENU/SELECT or /SKIP to play the messages.

5. The system announces the number of messages, date and time the message was received, then starts playing the messages. If there are no messages in the mailbox, the system announces, “No new messages.” if you have chosen Play new msgs, or “No messages.” if you have chosen Play all msgs.

NOTES:

• If you want to play the messages without hearing the date and time information, set the

Msg Date/Time option to Skip. For details, see Message date/time on page 73.

• When you are playing the messages and there are incoming calls, you can press or to view the caller ID information. To answer the call, lift the handset, or press the corresponding line key (LINE 1-LINE 4), SPEAKER or HEADSET on the deskset.

Answering system

Answering system operation

Options during playback

When a message is playing, you can adjust the playback volume, skip, repeat, delete the message, or switch between speakerphone and handset earpiece.

When a message is playing on the deskset:

• Press /VOLUME or VOLUME/ to adjust the message playback volume.

• Press /SKIP after the date and time announcement to skip to the

next message.

• Press /REPEAT to repeat the current message. Immediately press /REPEAT after the date and time announcement to hear the previous

message.

• Press to stop the message playback. Press to start the message playback.

• Press DELETE after the date and time announcement to delete the message. The

system announces “Message deleted.”

• Lift the handset to listen to the message playback through the handset

earpiece. Place the handset on the deskset or press SPEAKER to switch back to speakerphone.

Delete all private mailbox messages

You can use this feature to delete all messages stored in the private mailbox.

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Delete all msgs, then press

MENU/SELECT or /SKIP.

4. The screen displays Delete all messages? Press

MENU/SELECT to confirm. The screen displays All

messages are deleted.

Private Mailbox Priv MB Delay Announcement >Delete all msgs

Delete

all

messages?

Answering system

Answering system operation

Record memo

Memos are messages you record as reminders for yourself. Play and delete them the same way as incoming messages.

1. When the deskset is idle, press ANS SYS.

2. Press or to scroll to Private Mailbox, then press

MENU/SELECT or /SKIP.

3. Press or to scroll to Record Memo, then press

MENU/SELECT or /SKIP.

4. Lift the handset or face the deskset to record your memo. The screen displays

Record memo and the time elapsed. Press MENU/SELECT to stop recording.

NOTE: When you are recording your memo and there are incoming calls, you can press

or to view the caller ID information. To answer the call, lift the handset, or press the

corresponding line key (LINE 1-LINE 4), SPEAKER or HEADSET on the deskset.

Record memo 00:15 Press SELECT to:

STOP

Answering system

Remote access

Use this feature to reach your answering system remotely by calling any telephone line connected this deskset from any touch-tone telephone. Make sure the auto attendant feature of your UP416 console, and the private mailbox of the extension are turned on for this feature to work. Remote access can only play messages stored in the private mailbox.

To remotely reach the answering system:

1. Dial any telephone line connected to the console from any touch-tone telephone.

2. When the system answers, enter the extension number.

3. When the private mailbox of the extension answers, enter the three-digit remote access code (333 is the default code; see Remote access code on page 73 to change it).

4. You can also enter the following remote commands.

Remote commands:

0 #

5. Hang up to end the call.

Press to play all new messages.

Press to play all messages.

Press within three seconds of the message playing to go back to the previous message.

Press after three seconds of the message playing to repeat the message currently playing.

Press to skip the current message.

Press to play private mailbox announcement.

• Press 9 and wait for the beep before speaking.

• Press # to stop recording.

Press to stop the playing message.

Press to start recording a memo.

• Press # to stop recording.

Press to turn the private mailbox on or off.

Press during a message playback to delete current message.

Press during a message playback to delete all messages.

Answering system

Remote access

NOTES:

• If you do not enter the valid remote access code after you enter the answering system successfully, the answering system starts to record the message after the tone.

• If the memory is full, the system announces, “Memory is full” when you try to record a memo by

pressing 9. You cannot record new memo until some old messages in the mailboxes are deleted. Check the system remaining space frequently to maintain availability of space (page 75).

Appendix

Deskset display screen messages

All messages are deleted

Call History EMPTY

Caller ID deleted

Check network Contact saved

to Directory DECT Headset

registered DECT Headset

deregistered Directory 0 entry Directory

memory full

Ended Extension busy.

Please try again later

Handset registered

Handset deregistered

Int. Intercom from: Intercom to:

All messages in the private mailbox are erased.

There are no entries in the caller ID history.

A Caller ID history is deleted.

The deskset cannot obtain an IP address.

A number is saved to the directory.

The cordless headset registration was successful.

The cordless headset is deregistered from the telephone system.

There are no directory entries.

The directory is full. You cannot save new entries unless you delete some current entries.

You have just ended a call.

The deskset extension is on a call.

The cordless handset registration was successful.

The cordless handset is deregistered from the telephone system.

The deskset is on an intercom call.

There is an intercom call coming in.

The deskset is making an intercom call.

Appendix

Deskset display screen messages

Line is not available at this time

Line X Line X

Incoming call No answer.

Please try again later

No IP assigned. Check network.

Number already saved

Number saved to 1-touch key

Obtain IP from DHCP server?

Phone is set to default

Redial deleted Redial empty Registering

DECT Headset... Registering

handset... (Put handset on

cradle to start) Registration

failed

The telephone line cord is not plugged into the console; or

The line you are trying to reach is on a conference call; or

Call privacy is turned on on the line your are trying to reach.

The telephone line X is in use.

There is an incoming call from line X.

The destination extension does not answer the intercom call.

There is no IP assigned to the deskset.

The telephone number you have entered is already stored in the directory.

The number is saved to the one-touch memory.

The deskset will obtain an IP address from the DHCP server.

The deskset telephone settings are reset to default settings.

A redial list entry is deleted.

The redial list is empty.

The deskset is registering a cordless headset.

The deskset is registering a cordless handset.

Registration of a cordless handset or a DECT headset is failed.

Appendix

Deskset display screen messages

System busy. Please try again later

Transfer from:

Transfer Line X to:

Unable to obtain IP. Please check DHCP server.

XX New calls

All telephone lines are in use.

There is a transferred call from the console or a deskset extension.

The deskset is transferring a call to a system extension.

The deskset is unable to obtain an IP address. You may need to check the DHCP server.

There are new calls in the caller ID history.

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or call

1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

The deskset fails to obtain an IP from the Ethernet switch or router.

• Make sure your Ethernet switch or router is properly installed and plugged into the Ethernet network.

• Make sure the DHCP is enabled on your router, so that it can allocate IP automatically.

• You may need to enter a static IP to the deskset. Refer to Network setup on page 26 for details.

The deskset displays Check Network.

• Make sure your deskset is connected to the Ethernet switch or router properly.

• If you have set a static IP manually, you need to reboot the deskset to apply the new setting.

• Your router may have reassigned a new IP address to the deskset. Reboot the deskset to update.

• You Ethernet cable may be defective. Try installing a new one.

My telephone base doesn’t work at all.

• Make sure the power cord is securely plugged in.

• Make sure you plug the Ethernet cable securely and firmly into the deskset

and the Ethernet switch or router.

• Refer to Deskset installation on pages 10-11 to reset the system. Allow at least one minute for the deskset to reset.

• This system is not compatible with any other VTech 4 line business telephones, except for the UP416 and UP407 telephones.

There is no dial tone.

• First try all the suggestions above.

• Make sure you plug the handset cord securely and firmly into the

the deskset and the corded handset.

• Your Ethernet cable might be defective. Try installing new ones.

• Make sure a line is selected. Press a line key or SPEAKER .

• If there is no dial tone when you press HEADSET, make sure the corded

headset is firmly connected to the

jack.

jack on

Appendix

Use only Supplied Adapter

Troubleshooting

I cannot dial out.

• First try all the suggestions above.

• Make sure you have a dial tone before dialing. The corded handset might

take a second or two to connect the deskset and produce a dial tone. This is normal. Wait an extra second before dialing.

• Make sure the deskset is set to the correct dial mode (pulse dial or tone dial)

for the service in your area. Refer to Dial mode on page 33 to set the dial mode.

• If the other telephones in your building are having the same problem, contact your telephone service provider.

I cannot switch a call from the deskset to the UP407 cordless handset.

• Make sure the system has only one line operating. You cannot switch the call from the deskset to your UP407 cordless handset if there is more than one telephone line in operation.

The deskset obtained an IP from the Ethernet switch or router but is not connected to the console.

• You have to enter the name of the console and assign an extension number to this deskset after an IP is obtained. Refer to Deskset installation on pages 12-14 for details.

• Make sure both the console and deskset are directly connected to the same Ethernet switch or router.

My computer can’t connect to the network after plugging the Ethernet cable through the PC port (

• Make sure the deskset is connected to power. The PC port (

) does not work when the deskset does not have power source or during a power outage.

• Make sure you plug the Ethernet cable connecting to the Ethernet switch or router into the Ethernet port and the Ethernet cable connecting to the computer into the PC port (

The network connection speed on my computer drops significantly after plugging the Ethernet cable through the PC port (

• If you are using Gigabit Ethernet system, the connection speed drops to 100M after plugging the Ethernet cable through the PC port (

Appendix

Troubleshooting

The deskset flashes Check network when idle.

• Make sure you plug the Ethernet cable connecting to the Ethernet switch or router into the Ethernet port and the Ethernet cable connecting to the computer into the PC port.

• If you changed to a new Ethernet switch or router, make sure the discovery method matches to the console. Refer to Discovery method on page 28 to set the discovery method.

I cannot make intercom calls.

• Make sure you choose the correct extension.

• The destination telephone might be on an external call. Wait and try again.

• Make sure the INTERCOM light is off before you make an intercom call. If

the light is on, the system is busy or the intercom is unavailable. Try again when the intercom light goes off.

• Check to make sure that each system extension has a unique extension number. Refer to Set extension number on page 24 for details.

I cannot transfer outside calls.

• If you are on a conference call with another telephone in the same system, the call cannot be transferred.

• If the destination telephone is on an outside call or intercom call with another system telephone, the call cannot be transferred.

• Check to make sure that each system extension has a unique extension number. Refer to Set extension number on page 24 for details.

I cannot join a conversation in progress.

• The call privacy feature prevents another set on the system from interrupting a conversation. Make sure you turn off call privacy during a call. See Call

privacy on pages 34 and 41.

I hear a double-beep sound every 30 seconds.

• There is a call on hold at this extension. Press the LINE key of the call on hold to return to the call and turn off the reminder beep.

I get noise, static, or weak signals on my cordless handset even when I’m near the deskset.

• You may be able to improve the performance of your deskset by installing your new deskset as far as possible from any other existing corded or cordless telephone system that may already be installed.

• Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Appendix

Troubleshooting

• Do not install this deskset near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.

• If you plug your telephone in with a modem or a surge protector, plug the deskset (or modem/surge protector) into a different location. If this does not solve the problem, relocate your deskset or modem farther apart from one another, or use a different surge protector.

• Relocate your telephone to a higher location. The telephone might have better reception in a high area.

• If the other telephones in your building are having the same problem, contact your telephone service provider.

The deskset display screen is blank.

• Make sure the power cord is connected to both the deskset and an electrical outlet not controlled by a wall switch.

My calls fade in and out while I’m using my corded handset.

• If you have a corded headset plugged into the telephone, try unplugging it and firmly plugging it in again.

• If you are using the speakerphone when this problem occurs, eliminate any background noise. Noise from the television, radio, or other appliances might cause the speakerphone to cut in and out. Try engaging the MUTE button when you are not speaking or eliminating the background noise.

My deskset does not ring when I receive a call.

• Make sure that the ringer is not off. Refer to Ringer volume on page 30 in this user’s manual.

• Make sure the telephone line cords, power cord and Ethernet cable are plugged in securely.

• Make sure the system is properly set up. Refer to Deskset installation on pages 10-11 for details.

• If the other telephones in your building are having the same problem, contact your telephone service provider.

• Test a working telephone at the telephone jack. If another telephone has the same problem, contact your telephone service provider.

• The telephone line cord might be defective. Try installing a new line cord.

• Make sure that the Line group assignment is correct. See Line group section on UP416 console’s user’s manual for more details.

Appendix

Troubleshooting

My caller ID isn’t working.

• Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone base.

• The caller must be calling from an area that supports caller ID.

• Both your and your caller’s telephone service providers must use caller ID

compatible equipment.

• Make sure the area codes are set correctly on the deskset. See

Home area code on page 32 for details.

System does not receive caller ID when on a call.

• Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

The outgoing announcement is not clear.

• When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the deskset.

• Make sure there is no background noise (television, music, traffic, etc.) when recording.

The private mailbox does not record messages.

• Make sure the auto attendant is turned on at the console.

• Make sure the private mailbox is turned on at the deskset (page 70).

• Make sure the memory of the answering system is not full. Please refer to

the Recording time on page 75 in the user’s manual. If the memory is full, the system announces “Memory full” and then hangs up. You need to delete some old messages in order to make room for new messages.

• If Greeting only is selected in the Message length menu (page 74), the answering system only plays the outgoing announcement. It does not record incoming message.

The private mailbox does not answer after the correct delay ring.

• Make sure the auto attendant is turned on at the console.

• Make sure the private mailbox is turned on at the deskset (page 70).

• If all four outgoing telephone lines are in use, the system cannot answer

incoming calls.

Appendix

Troubleshooting

The private mailbox is recording incomplete messages.

• If the message length is not set to unlimited and a caller leaves a very long message, part of it may be lost when the system disconnects the call after the set message length. See Message Length on page 74 for details.

• If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call.

• If the system’s memory becomes full during message recording, the system stops recording and disconnects the call.

• If the caller’s voice is very soft, the system may stop recording and disconnect the call.

I have difficulty hearing messages.

• Press /VOLUME to increase the speaker volume on the deskset.

The answering system does not respond to remote access commands.

• Make sure you are using the correct remote access code (page 73).

• Make sure you are calling from a touch-tone telephone (away from home).

When dialing a number, you should hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system.

• The answering system might not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

• There might be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

• Make sure your computer is powered on.

• Make sure your Internet connection is working properly.

• Make sure that the software is installed and running for your nontraditional

telephone service.

• Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug it into a multiple port USB hub (USB splitter) that is not powered.

• In a few rare instances, the USB port on your computer may not have enough power. Try using a USB hub with its own external power supply.

• If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.

Appendix

Troubleshooting

Common cure for electronic equipment.

If the telephone base does not seem to be responding normally, do the following (in the order listed):

1. Disconnect the power from the deskset.

2. Wait a few minutes.

3. Connect the power to the deskset.

4. Wait for the deskset to synchronize its connection. This will take at least one minute to finish.

Appendix

Maintenance

Taking care of your telephone

• Your telephone base contains sophisticated electronic parts, so you must treat it with care.

• Avoid rough treatment.

• Place the corded handset down gently.

• Save the original packing materials to protect your telephone base if you ever need to ship it.

Avoid water

• You can damage your telephone base if it gets wet. Do not use the corded handset in the rain, or

handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

• Electrical storms can sometimes cause power surges harmful to electronic equipment. For your

own safety, take caution when using electric appliances during storms.

Cleaning your telephone

• Your telephone base has a durable plastic casing that should retain its luster for many years.

Clean it only with a soft cloth slightly dampened with water or a mild soap.

• Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL, then pull the unit out by the unplugged cords.

Appendix

FCC part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identiﬁer in the format US:AAAEQ##TXXXX. This identiﬁer must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identiﬁer (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be ﬁve (5.0) or less. For more information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or a qualiﬁed installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notiﬁed as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to ﬁle a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, ﬁre, medical) in these locations. If you do store or test emergency numbers, please:

Remain on the line and brieﬂy explain the reason for the call before hanging up.

Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

This device complies with Industry Canada licence-exempt RSS standard(s).

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The term ‘’IC:‘’ before the certiﬁcation/registration number only signiﬁes that the Industry Canada technical speciﬁcations were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed ﬁve.

This product meets the applicable Industry Canada technical speciﬁcations.

Appendix

FCC part 15

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful inter ference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This Class A digital apparatus complies with Canadian requirements: CAN ICES-3 (A)/NMB-3 (A)

Cet appareil numérique de classe A est conforme à l’exigence canadienne: CAN ICES-3 (A)/NMB-3 (A)

WARNING: Changes or modiﬁcations to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Caution: To maintain the compliance with the FCC’s RF exposure guideline, place the base unit at least 20cm from nearby persons.

Vtech UP406 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting started

Deskset overview

Deskset icon display

Alert tones and lights

Alert tones

Lights

Introduction

Planning your system

Installation

Deskset installation

Deskset installation (auto set IP)

Deskset installation (set static IP)

Wall mount installation

To mount the deskset on the wall

Wall mount to tabletop installation

Adding and registering a cordless handset

Adding and registering a cordless headset

Deregistering cordless handset and cordless headset

Adding a corded headset

System setup

Menu settings

Set extension number

Prime line

Network setup

Discovery method

Network info

Telephone settings

Telephone setup

Ringer volume

Ringer tone

Set date/time

LCD language

Home area code

Key tone

LCD contrast

Dial mode

Call privacy

Music on hold

Hold reminder

Phone rename

Set default

Customer support

Telephone operation

Telephone operation

Line indicators

Making and ending a call

On hook dialing (predialing)

Full duplex speakerphone

Answering a call

Temporary ringer silencing

Options while on calls

Call waiting

Volume control

Mute

Temporary tone dialing

Hold

Switching between lines

Call privacy

Recording a call

Chain dialing

Redial

To view the 10 most recently dialed numbers

To redial a number

To copy a redial entry to directory

To copy a redial entry to one-touch memory

To delete a number

Auto-redial

Conference call

A. Inviting parties using Intercom

B. Join a call in progress

Call scenario

Intercom

Make an intercom call to an extension

Answer an intercom call

End an intercom call

Answer an incoming call during an intercom call