Complete user’s manual
w w w.v t e c h p h on e s .c o m
Models:
CS6120-2/CS6120-31/
CS6124/CS6124-2/
CS6124-31
BC
Congratulations
on purchasing your new VTech product. Before using this telephone, please read
Important safety instructions on page 56 of this manual.
This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative and feature rich VTech
product. For support, shopping, and everything new at VTech, visit our website at
www.vtechphones.com. In Canada, please visit www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes
and encourages the use of products that save energy and help
protect our environment. We are proud to mark this product with
the ENERGY STAR® label indicating it meets the latest energy
efciency guidelines.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephones identied with this logo have reduced noise and
interference when used with most T-coil equipped hearing
aids and cochlear implants. The TIA-1083 Compliant Logo is
a trademark of the Telecommunications Industry Association.
Used under license.
Register online to get an additional 3-month warranty!
Visit www.vtechphones.com.
Registration
Register your product online for enhanced
warranty support.
Product news
Learn about the latest VTech products.
Table of contents
Getting started .............................1
Parts checklist ....................................1
Telephone base and charger
installation .......................................2
Wall mounting .....................................3
Battery installation ..............................4
Battery charging .................................5
Telephone base layout .......................6
Handset layout....................................7
Are you a new cable or VoIP
subscriber?......................................9
Did you subscribe to voicemail
service from your telephone
service provider? ...........................10
Telephone settings ...................11
Using the menu ................................11
Handset ringer volume .....................11
Telephone base ringer volume .........11
Ringer tone .......................................12
LCD language...................................12
Clear voicemail .................................13
Key tone ...........................................14
Set date and time .............................14
Home area code ...............................15
Dial mode .........................................15
Telephone operation .................16
Make a call .......................................16
Predial a call .....................................16
Answer a call ....................................16
End a call ..........................................16
Volume .............................................16
Mute..................................................16
Call waiting .......................................17
Temporary ringer silencing ...............17
Temporary tone dialing .....................17
Find handset .....................................18
Join a call in progress ......................19
Chain dialing .....................................19
Redial list ..........................................20
Review the redial list.........................20
Dial a redial entry..............................20
Delete a redial entry .........................20
Website.............................................21
Directory .....................................22
About the directory ...........................22
Add a directory entry ........................23
Review the directory .........................24
Alphabetical search ..........................24
Dial a directory entry.........................24
Edit a directory entry.........................25
Delete a directory entry ....................25
Caller ID ......................................26
About caller ID ..................................26
Information about caller ID with
call waiting.....................................26
Caller ID log ......................................27
Missed call indicator .........................27
Memory match ..................................28
Review the caller ID log ....................28
View dialing options ..........................28
Dial a caller ID log entry ...................29
Save a caller ID log entry to the
directory ........................................29
Delete the caller ID log entries .........30
Caller ID log screen messages.........30
Answering system settings......31
Answering system ............................31
Announcement .................................31
Record your own announcement......31
Play the announcement ....................32
Delete your announcement ..............32
Answer ON/OFF ...............................33
Call screening ...................................33
Number of rings ................................34
Remote access code ........................34
Message alert tone ...........................35
Recording time .................................35
Answering system operation ...36
Answering system and voicemail .....36
Using the answering system and
voicemail together .........................36
Table of contents
Message capacity .............................37
New message indication...................37
Call screening ...................................38
Call intercept.....................................38
Message playback ............................39
Delete all messages .........................40
Record, play or delete memos..........41
Message window displays ................42
Remote access .................................43
Appendix ....................................44
Screen messages .............................44
Telephone base lights ......................46
Handset screen icons .......................46
Battery ..............................................47
Troubleshooting ................................48
Important safety instructions.............56
Precautions for users of implanted
cardiac pacemakers ......................57
Operating range................................57
Energy-saving charging mode ..........57
Maintenance .....................................58
About cordless telephones ............... 59
The RBRC® seal ...............................59
Limited warranty ...............................60
FCC, ACTA and IC regulations ........62
Technical specications....................64
Index ...........................................65
1
Parts checklist
Your telephone contains the following items. Save your sales receipt and original
packaging in the event warranty service is necessary.
To purchase a replacement battery or power adapter, visit our website at
www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or call 1 (800) 267-7377.
Battery Pack / Bloc-piles :
(2.4V Ni-MH)
WARNING / AVERTISSEMENT :
DO NOT BURN OR PUNCTURE BATTERIES.
NE PAS INCINÉRER OU PERCER LES PILES.
Made in China / Fabriqué en chine
THIS SIDE UP / CE CÔTÉ VERS LE HAUT
CR1232
Getting started
Abridged user’s manual
Telephone base
Telephone base
power adapter
Telephone
line cord
CANCEL
Battery compartment cover
(1 for CS6124)
(2 for CS6120-2/CS6124-2)
(3 for CS6120-31/CS6124-31)
Battery
(1 for CS6124)
(2 for CS6120-2/CS6124-2)
(3 for CS6120-31/CS6124-31)
Handset
(1 for CS6124)
(2 for CS6120-2/CS6124-2)
(3 for CS6120-31/CS6124-31)
Charger and
charger adapter
(1 for CS6120-2/CS6124-2)
(2 for CS6120-31/CS6124-31)
Abridged user’s manual
2
Getting started
Telephone base and charger installation
Install the telephone base and charger as shown below.
Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet service through
your telephone line, you must install a DSL lter between the telephone line cord
and telephone wall jack. The lter prevents noise and caller ID problems caused
by DSL interference. Contact your DSL service provider for more information about
DSL lters.
CAUTION: If you subscribe to telephone service from a cable company or a VoIP
service provider, contact your service provider for more information.
Use only the power adapters and batteries supplied with this product. To order a
replacement, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
The power adapters are intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
•
•
Telephone base
Telephone line
cord
Electrical outlet (not
controlled by a wall
switch)
Telephone
wall jack
A DSL lter (not
included) is required
if you have DSL
high-speed Internet
service.
The DSL lter must
be plugged into the
telephone wall jack.
Telephone base
power adapter
Charger
Charger
adapter
3
Getting started
Wall mounting
Your telephone comes ready for tabletop use. If you prefer to mount your telephone
on the wall (optional), it is designed to mount on a standard telephone wall plate.
To mount your telephone on the wall:
Position the top hole at the back of the telephone base against the top mounting
stud on the wall plate.
Align the holes on the telephone base against the mounting studs. Then slide the
telephone base down until it locks into place.
1.
2.
Telephone base
Mounting
studs
4
Getting started
Battery installation
Install the battery as shown below.
Plug the battery connector securely
into the socket inside the handset
battery compartment, matching the
color-coded label.
1.
Battery Pack / Bloc-piles :
(2.4V Ni-MH)
WARNING / AVERTISSEMENT :
DO NOT BURN OR PUNCTURE BATTERIES.
NE PAS INCINÉRER OU PERCER LES PILES.
Made in China / Fabriqué en chine
THIS SIDE UP / CE CÔTÉ VERS LE HAUT
CR1232
Battery Pack / Bloc-piles :
(2.4V Ni-MH)
WARNING / AVERTISSEMENT :
DO NOT BURN OR PUNCTURE BATTERIES.
NE PAS INCINÉRER OU PERCER LES PILES.
Made in China / Fabriqué en chine
THIS SIDE UP / CE CÔTÉ VERS LE HAUT
CR1232
Place the battery with the label
THIS SIDE UP facing up and the wires
inside the battery compartment.
2.
Align the cover at against the battery
compartment, then slide it towards
the center of the handset until it clicks
into place.
3.
Charge the handset by placing it in
the telephone base or charger.
4.
If the handset will not be used for a long time, disconnect and remove the battery
to prevent possible leakage.
To purchase replacement batteries, visit our website at www.vtechphones.com
or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial
1 (800) 267-7377.
•
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IMPORTANT:
Check for a dial tone by pressing . If you hear a dial tone, the installation
is successful.
If you do not hear a dial tone:
Make sure the installation procedures described above are properly done.
It may be a wiring problem. If you have changed your telephone service to digital
service from a cable company or a VoIP service provider, the telephone line may
need to be rewired to allow all existing telephone jacks to work. Contact your
cable/VoIP service provider for more information.
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5
Getting started
Battery charging
Once you have installed the battery, the screen indicates the battery status (see the
table below). If necessary, place the handset in the telephone base or charger to
charge the battery. For best performance, keep the handset in the telephone base
or charger when not in use. The battery is fully charged after 16 hours of continuous
charging. See the table on page 47 for battery operating times.
If the screen is blank, you need to charge the handset without interruption for at
least 30 minutes to give the handset enough charge to use the telephone for a
short time. When the battery is low, the handset displays Low battery along with a
ashing icon. If you are on a call in low battery mode, the handset beeps every
50 seconds.
The following table summarizes the battery charge indicators and actions to take.
Battery indicators Battery status Action
The screen is blank, or
displays Put in charger and
ashes.
The battery has very little
or no charge. The handset
cannot be used.
Charge without interruption
(at least 30 minutes).
The screen displays
Low battery and ashes.
The battery has enough
charge to be used for a
short time.
Charge without interruption
(about 30 minutes).
The screen displays
HANDSET X.
The battery is charged. To keep the battery charged,
place it in the telephone base
or charger when not in use.
If you place the handset in the telephone base or charger without plugging in the
battery, the screen displays No battery.
•
After you install the handset battery, the handset will prompt you
to set the date and time. The handset will also prompt you to set
the date and time after a power failure. For instructions, see
Set date and time on page 14. To skip setting, press CANCEL.
Date: MM/DD/YY
Time: HH:MM --
6
Getting started
Telephone base layout
/FIND HANDSET
Press once to page all
system handsets
(page 18).
•
Message window
Shows the number of
messages and other
answering system
information (page 42).
•
X/DELETE
Press to delete the playing
message (page 39).
When the telephone is not
in use, press twice to delete
all previously reviewed
messages (page 40).
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/ANS ON/OFF
Press to turn the answering
system on or off (page 33).
•
/PLAY/STOP
Press to play messages
(page 39).
Press to stop message
playback (page 39).
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•
/ /VOLUME
Press to adjust the volume
during playback (page 39).
When the phone is not in
use, press to adjust the
telephone base ringer
volume (page 11).
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IN USE light
Flashes when there is
an incoming call, or another
telephone sharing the same
line is in use.
On when the telephone is in
use, or the answering system
is answering a call.
•
•
/SKIP
Press to skip to the next
message (page 39).
•
/REPEAT
Press to repeat the
message (page 39).
Press twice to play the
previous message
(page 39).
•
•
7
Getting started
Handset layout
CANCEL
CID/VOL-
Press to review the caller ID log when the telephone is not
in use (page 28).
During a call or message playback, press to decrease the
listening volume (page 16 or page 39).
Press to scroll down while in a menu, or reviewing the
directory, caller ID log or redial list.
When entering numbers or names in the directory, press
to move the cursor to the left.
/FLASH
Press to make or answer a call (page 16).
During a call, press to answer an incoming call when you
receive a call waiting alert (page 17).
1
Press repeatedly to add or remove 1 in front of the
caller ID log entry before dialing or saving it to the directory.
Dialing keys
Press to enter numbers or characters.
TONE
Press to switch to tone dialing temporarily during a call
(page 17).
MUTE/DELETE
While on a call, press to mute the microphone (page 16).
While using the dialing keys, press to delete digits or
characters.
While the handset is ringing, press to silence the ringer
temporarily (page 17).
When reviewing the redial list, directory or caller ID log,
press to delete the displayed entry (page 20, 25 or 30).
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8
Getting started
Handset layout
/VOL+
Press to review the directory when the telephone is not in
use (page 24).
During a call or message playback, press to increase the
listening volume (page 16 or page 39).
Press to scroll up while in a menu, or reviewing the
directory, caller ID log or redial list.
When entering numbers or names in the directory, press to
move the cursor to the right.
MENU/SELECT
Press to show the menu (page 11).
While in a menu, press to select an item, or save an entry
or setting.
OFF/CANCEL
During a call, press to hang up (page 16).
While the handset is ringing, press to silence the ringer
temporarily (page 17).
While the telephone is not in use, press and hold to erase
the missed call indicator (page 27).
While in a menu, press to return to the previous menu.
While in a menu, press and hold to return to idle mode.
While predialing, press to delete digits (page 16).
#
Press repeatedly to show other dialing options when
reviewing a caller ID log entry (page 28).
REDIAL/PAUSE
Press repeatedly to review the redial list (page 20).
While dialing or entering numbers into the directory,
press and hold to insert a dialing pause (pages 16 and 23).
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•
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CANCEL
9
Getting started
Are you a new cable or VoIP subscriber?
If your answer is yes, the existing telephone jacks in your home may no longer
work. Your cable/VoIP service provider uses a different connection, separate
from your old traditional telephone service, to connect the modem/router/terminal
adapter installed in your home.
To allow all existing telephone jacks to work, contact your telephone service
provider for solutions, such as rewiring services (fees may apply).
If your answer is no, your existing telephone jacks will continue to work as normal.
OLD
Conventional
telephone line jack
Main
landline
NEW
Modem/Router/
Terminal adapter
Cable or
Internet
10
Getting started
Did you subscribe to voicemail service from your telephone service
provider?
Your telephone has a built-in answering system and supports voicemail feature
offered by your telephone service provider (subscription is required, and fees
may apply). Refer to Answering system and voicemail on page 36 for
more information.
To use the built-in answering system:
You may see this online Complete user’s manual on how to record your outgoing
announcement, retrieve messages and other related operations. You may also refer
to the Abridged user’s manual in your product package for abridged instructions.
To use the voicemail:
To retrieve your voicemail messages, you typically dial an access number provided
by your telephone service provider, and then enter a security code. Contact your
telephone service provider for instructions on how to congure the voicemail
settings and listen to messages.
11
Handset ringer volume
You can adjust the handset ringer volume or turn the ringer off.
Press MENU when the handset is not in use.
Press or until the screen displays Ringers, then press
SELECT twice.
The screen displays Volume: with the current setting ashing.
Press or to choose Off, Low or High. A sample of each
ringer volume plays as you scroll through the choices.
Press SELECT to save your selection. You hear a
conrmation tone.
If the ringer volume is set to Off, the idle screen displays Ringer off.
When the ringer volume is set to Off, the handset still rings when you press
/FIND HANDSET.
Telephone base ringer volume
Press /VOLUME or /VOLUME on the telephone base to adjust the ringer
volume when the telephone is not in use. When you set the ringer volume to zero,
the base ringer is off and the system announces, “Base ringer is off.”
1.
2.
3.
4.
•
•
Ringers
Volume:High
Telephone settings
Using the menu
To enter the handset menu:
Press MENU when the telephone is not in use.
Press or until the screen displays the desired
feature menu.
Press SELECT to enter that menu.
To return to the previous menu, press CANCEL.
To return to idle mode, press and hold CANCEL.
1.
2.
3.
•
•
CANCEL
Telephone settings
12
Ringer tone
You can change the handset ringer tone.
Press MENU when the handset is not in use.
Press or until the screen displays Ringers, then
press SELECT.
Press or until the screen displays Ringer tone, then
press SELECT.
The screen displays Tone: with the current setting ashing.
Press or to choose 1, 2, 3, or 4. A sample of each ringer
tone plays as you scroll through the choices.
Press SELECT to save your selection. You hear a
conrmation tone.
If you turn off the ringer volume, you will not hear ringer tone samples.
LCD language
The LCD language is preset to English. You can select English, French or Spanish
to be used in all screen displays.
To change the setting:
Press MENU when the handset is not in use.
Press or until the screen displays Settings, then press
SELECT twice.
Press or to choose English, Français or Español,
then press SELECT twice to save your setting. You hear a
conrmation tone.
1.
2.
3.
4.
5.
•
1.
2.
3.
Settings
LCD language
Ringers
Ringer tone
Tone: 1
13
Telephone settings
Clear voicemail
Voicemail is a feature available from most telephone service providers. It may be
included with your telephone service, or may be optional. Fees may apply. If you
subscribe to voicemail service offered by your telephone service provider,
New voicemail and appear on the handset when you have new voicemail
messages. Contact your telephone service provider for more information and
assistance about using your voicemail service.
After you have listened to all new voicemail messages, the indicators on the
handset turn off automatically.
Use the clear voicemail feature when the telephone indicates there is new
voicemail but there is none. For example, when you have accessed your voicemail
while away from home. The clear voicemail feature only turns off the indicators;
it does not delete your voicemail messages. As long as you have new voicemail
messages, your telephone service provider continues to send the signal that turns
on the indicators.
To manually turn off these indicators:
Press MENU when the handset is not in use.
Press or until the screen displays Settings, then
press SELECT.
Press or until the screen displays Clr voicemail, then
press SELECT. The screen displays Reset VM Icon?
Press SELECT to conrm your selection. You hear a
conrmation tone.
Your telephone service provider may alert you of new messages
with a broken (stutter) dial tone. Contact your telephone service
provider for details.
1.
2.
3.
4.
•
Settings
Clr voicemail
Reset VM Icon?
Telephone settings
14
Key tone
You can turn the key tone on or off.
Press MENU when the handset is not in use.
Press or until the screen displays Settings, then
press SELECT.
Press or until the screen displays Key tone, then
press SELECT.
Press or to choose On or Off, then press SELECT to
conrm your selection. You hear a conrmation tone.
Set date and time
The answering system announces the date and time of each message prior to
playing it. Before using the answering system, set the date and time as follows. If
you subscribe to caller ID service, the day, month and time are set automatically
with each incoming call. However, the year must be correct so that the day of the
week can be calculated from the caller ID information.
To set the date and time manually:
Press MENU when the handset is not in use.
Press or until the screen displays Set date/time, then
press SELECT.
When the month is ashing, press or until the screen
displays the correct month and then press SELECT, or use the
dialing keys (0-9) to enter the current month (for example, if the
month is March, you must enter 03).
Repeat Step 3 to set the correct date and year and then press
SELECT to advance to set the time.
When the hour is ashing, press or until the screen
displays the correct hour and then press SELECT, or use the
dialing keys (0-9) to enter the current hour (for example, if the time is
two o’clock, you must enter 02).
Repeat Step 5 to set the correct minute.
When AM or PM is ashing, press or to select AM or PM. Press SELECT to
save your settings. You hear a conrmation tone.
If the date and time are not set when a message is recorded, the system
announces, “Time and date not set,” before each message plays.
When there is a power failure or after battery replacement, the date and time need
to be reset.
1.
2.
3.
4.
1.
2.
3.
4.
5.
6.
7.
•
•
Set date/time
Date: 03/25/10
Time: 02:35 PM
Key tone
On
Settings
Telephone settings
15
Home area code
If you dial local calls using only seven digits (area code not required), you can
program your home area code so that when you receive a call within your local
area, the telephone number is automatically stored in the caller ID log without the
area code.
To change the setting:
Press MENU when the handset is not in use.
Press or until the screen displays Settings, then
press SELECT.
Press or until the screen displays Home area code, then
press SELECT. The screen displays the currently stored home
area code.
Use the dialing keys (0-9) to enter the desired home area code.
Press DELETE to delete a digit.
Press and hold DELETE to delete all digits.
Press SELECT to conrm. You hear a conrmation tone.
If, in the future, your telephone service provider requires you to dial the area code
when making a local call, or, if you move to a location that requires it, delete the
home area code you have already programmed following the steps above. After you
have deleted the home area code, _ _ _ appears.
Dial mode
The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you
need to change the dial mode to pulse dialing before using the telephone.
To change the setting:
Press MENU when the handset is not in use.
Press or until the screen displays Settings, then
press SELECT.
Press or until the screen displays Dial mode, then
press SELECT.
Press or to choose Touch-tone or Pulse, then
press SELECT to conrm your selection. You hear a
conrmation tone.
1.
2.
3.
4.
•
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5.
•
1.
2.
3.
4.
Home area code
Home area code
___
Dial mode
Touch-tone
16
Make a call
Press and then use the dialing keys (0-9) to dial the
telephone number.
The screen shows the elapsed time as you talk (in hours,
minutes and seconds).
If the handset is moved out of range while on a call, it will
beep three times.
Predial a call
Enter the telephone number using the dialing keys (0-9), then press to dial.
When predialing (preview numbers before dialing), press DELETE or CANCEL to
backspace and delete; press and hold PAUSE to insert a dialing pause
(a P appears).
Answer a call
Press or any of the dialing keys (0-9, TONE or #).
End a call
Press OFF or put the handset to the telephone base or charger.
Volume
During a call, press VO
L
-
or VOL+ to adjust the
listening volume.
Mute
The mute function allows you to hear the other party but the
other party cannot hear you.
During a call, press MUTE on the handset. The handset
displays Muted until the mute function is turned off.
Press MUTE again to resume the conversation. The handset
displays Microphone on briey.
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•
•
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•
1.
2.
Muted
10:15 PM
12/25
CANCEL
Telephone operation
CANCEL
CANCEL
17
Telephone operation
Call waiting
When you subscribe to call waiting service from your telephone
service provider, you hear an alert tone if there is an incoming
call while you are on another call.
Press FLASH to put the current call on hold and take the
new call.
Press FLASH at any time to switch back and forth between calls.
Temporary ringer silencing
When the telephone is ringing, you can temporarily silence the
ringer without disconnecting the call. The next call rings normally
at the preset volume.
To silence the handset ringer:
Press CANCEL or MUTE. The handset displays Ringer muted.
To silence the telephone base ringer:
Press /VOLUME once.
Temporary tone dialing
If you have pulse (rotary) service only, you can switch from pulse to tone dialing
temporarily during a call. This is useful if you need to send touch-tone signals to
access your telephone banking or long distance services.
During a call, press TONE .
Use the dialing keys to enter the number. The telephone sends touch-tone signals.
It automatically returns to pulse dialing mode after you end the call.
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•
1.
2.
Ringer muted
10:15 PM
12/25
CANCEL
18
Telephone operation
Find handset
Use this feature to nd all system handsets.
To start paging:
Press /FIND HANDSET on the telephone base
when not in use. All idle handsets ring and display
** Paging **.
To end paging:
Press /FIND HANDSET on the telephone base.
-OR-
Press or any of the dialing keys (0-9, TONE
or #) on a handset.
Press MUTE to turn off the ringer of a handset temporarily. Paging tone continues
on the other handset.
Do not press and hold /FIND HANDSET for more than four seconds. It may
lead to handset deregistration. If the handset displays To register HS and
See manual, refer to Troubleshooting on page 49 to register the handset to
the telephone base.
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