Vtech sbc20-2432 Service Manual

Important Safety Instructions

When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of fire, electric shock and injury, including the
following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water (for example, near a bath tub, kitchen
sink, or swimming pool).

5. Do not place this product on an unstable cart, stand, or table. The product
may fall, causing serious damage to the product.

6. Slots and openings in the cabinet and the back or bottom are provided
for ventilation. To protect it from overheating, these openings must not
be blocked by placing the product on the bed, sofa, rug, or other similar
surface. This product should never be placed near or over a radiator or
heat register. This product should not be placed in a built-in installation
where proper ventilation is not provided.

7. This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power
supply to your home, consult your dealer or local power company.

8. Do not allow anything to rest on the power cord. Do not locate this product
where the cord will be abused by persons walking on it.

9. Never push objects of any kind into this product through cabinet slots as
they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electric shock. Never spill liquid of any kind on
the product.

10. To reduce the risk of electric shock, do not disassemble this product.
Opening or removing cabinet parts other than specified access doors may
expose you to dangerous voltages or other risks. Incorrect reassembling
can cause electric shock when the appliance is subsequently used.

11. Do not overload wall outlets and extension cords as this can result in the
risk of fire or electric shock.

1

Important Safety Instructions

12. Unplug this product from the wall outlet and contact the Supplier under

the following conditions:

A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D . If the product does not operate normally by following the operating

instructions. Adjust only those controls that are covered by the
operating instructions, because improper adjustment of other controls
may result in damage and will often require extensive work by an

authorized technician to restore the product to normal operation.
E. If the product has been dropped and the cabinet has been damaged.
F. If the product exhibits a distinct change in performance.

. Avoid using a telephone (other than a cordless type) during an electrical

13

storm. There may be a remote risk of electric shock from lighting.

14. Do not use the telephone to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

2

Introduction

The 20-2432 is an advanced cordless telephone that operates in the 2.4GHz
frequency range. Your 20-2432 is capable of supporting up to a maximum
of 8 Handsets. Using additional Handsets, several people can be using the
cordless system at the same time. For example:

• 2 Handsets conferenced on a Line 1 call; while 2 additional Handsets are
conferenced on a Line 2 call.

• 2 Handsets conferenced on a Line 1 call; while another Handset is in
intercom mode with the Base Unit.

• 1 Handset on Line 1; a different Handset in Intercom mode with the Base
Unit; 2 additional Handsets are conferenced on Line 2.

This manual is designed to familiarize you with the 20-2432 cordless
telephone. We strongly recommend you read the manual before using your
phone.

MENU DRIVEN DISPLAYS

The 20-2432 Handset and Base feature a user-friendly display, making it easy
to access the many features of this multi-Handset, cordless system. The three
black keys, found directly below the LCD screen, are called The function of
the softkeys changes depending on what you're doing, here are some
examples:

For example, when the Handset is in the idle mode, the LCD displays:

In this case, the three softkeys access REDIAL, MENU and MEMORY.
When the Handset is active, the LCD displays:

In this case, the three softkeys access VOLUME, HOLD and MUTE.

3

Parts Check List

1. Base Unit

2. Handset

3. AC Power Adapter

4. Telephone Cords

Handset

5. Batteries (2)

6. Belt Clip

7. Owner's Manual

8. 2.5mm Headset

Belt Clip

Base Unit

Batteries (2)

AC Power Adapter

Telephone Line Cord

2.5mm Headset

OWNER'S MANUAL

Owner's Manual

4

The Handset Layout

1

2
3

9

4

5

6

7

8

1. Antenna

2. Message Waiting Indicator

3. Earpiece

4. Headset Jack (2.5mm)

5. Scroll Keys

6. Line 1 (Flash)

7. Dialing Keys (0-9,*,#)

8. Handsfree Speakerphone

10

11

12

13

14
15

16

9. LCD Display

10. Select/OK

11. Off (Clear)

12. Line 2 (Flash)

13. Battery Compartment
(back of Handset)

14. Billed Services Key

15. Intercom/Transfer Key

16. Microphone

5

The Base Unit Layout

1

2

3

4

5

6
7

8
9

10
11

12
13

LINE 2

LINE 1/

L1 + L2

7V DC

!

THIS PHONE.

15
16
17
18
19

20
21
22

23
24
25
26
27

COMPLIES WITH 47 CFR PART 68

REGISTRATION NO.: US: EW7 WI00B80-513700

RINGER EQUIVALENCE: 0.0B

USOC JACK: RJ11C, RJ14C

THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION

IS SUBJECT TO THE FOLLOWING TWO CONDITIONS: 1)THIS DEVICE MAY

NOT CAUSE HARMFUL INTERFERENCE; AND 2) THIS DEVICE MUST

ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE

THAT MAY CAUSE UNDESIRED OPERATION.

PRIVACY OF COMMUNICATIONS MAY NOT BE ENSURED WHEN USING

MODEL : 20-2432

VTECH TELECOMMUNICATIONS LTD.

MANUFACTURED IN CHINA

28

14

1. Message Waiting Indicator
(Line1, Line2)

2. Spare Battery Indicator

3. Charge Indicator

4. Charging Contacts

5. Auto Callback Key

6. 3-Way Calling Key

7. Repeat Dialing Key

8. Speakerphone Key

9. Line 1 Key

10. Data Jack

11. Line 1 Jack

12. Line 2 Jack

13. DC Connector

14. Headset Jack

HAC

FCC ID: EW780-5001-00

29

15. LCD Display

16. Scroll Keys

17. Select Key

18. Clear Key

19. Volume Keys

20. Intercom/Transfer Key

21. Mute Key

22. Dialing Keys (0-9,*,#)

23. Hold Key

24. Flash Key

25. Redial Key

26. Line 2 Key

27. Headset Key

28. Spare Battery Drawer

29. Spare Battery Release

6

Setup

Plug the AC power adapter into an electrical outlet, and the DC connector
into the back of the Base unit.

!

7V DC

FCC ID: EW780-5001-00

To AC outlet

HAC

MODEL : 20-2432

VTECH TELECOMMUNICATIONS LTD.

MANUFACTURED IN CHINA

COMPLIES WITH 47 CFR PART 68

REGISTRATION NO.: US: EW7 WI00B80-513700

RINGER EQUIVALENCE: 0.0B

USOC JACK: RJ11C, RJ14C

THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION

IS SUBJECT TO THE FOLLOWING TWO CONDITIONS: 1)THIS DEVICE MAY

NOT CAUSE HARMFUL INTERFERENCE; AND 2) THIS DEVICE MUST

ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE

THAT MAY CAUSE UNDESIRED OPERATION.

PRIVACY OF COMMUNICATIONS MAY NOT BE ENSURED WHEN USING

THIS PHONE.

!

7V DC

LINE 2

LINE 1/

L1 + L2

Getting Started

To telephone
socket outlet

AC adapter

To telephone
jack

Examples of 1-Line and 2-Line Cords

RJ-11
One line
cord

RJ-14
2 line
cord

Connecting to the telephone lines

Your 2-Line 20-2432 will work fine even if you only have one telephone line.
We recommend connecting the modular telephone cord to the jack labeled
LINE 1 / L1 + L2, located on the bottom of the Base Unit. Here are steps for
connecting 2 lines:

If you have 2 Lines coming out of a Single Wall Jack:
Connect a 4-wire (RJ-14) modular phone cord between the wall jack and the
phone jack labeled L1 / L1 + L2.

If you have 2 Lines, each coming out of Separate Wall Jacks:
Connect a modular phone cord from the wall jack you want to designate as
your LINE 1, to the LINE 1 / L1 + L2 jack on the bottom of the Base Unit. Next,
connect a phone cord from the remaining wall jack to the LINE 2 jack on the
Base Unit.

Data Port

Your 2-Line 20-2432 has a Data Port on the back of the Base Unit. This port
provides an easy way to connect your fax machine, laptop computer, modem
or other telephone device for direct access to LINE 2.

The Data Port only provides access to Line 2, so you must have an active line
connected to the LINE 2 jack on the bottom of the Base Unit. Connect a
modular phone cord from the Data Port (look for the small door marked DATA
on the back of the Base Unit) to your fax, laptop, etc.

NOTE: While the Data Port is in use, accidental use of Line 2 by a parallel
phone, your 20-2432, or a Call Waiting ID alert may interrupt the data
transmission.

7

Installation of Battery in Handset

Follow the steps below:

1

Getting Started

3

The original Handset that is shipped with your 20-2432 system will be
automatically registered to the Base. This Handset is HANDSET 1.

As you register additional Handsets to the system, they will be assigned
extension numbers in the following order: HANDSET 2, HANDSET 3,
HANDSET 4, etc.

1. Remove the battery cover by

pressing on the indent and
sliding downward.

2. Place the new battery in the

Handset with the metal contacts
aligned with the charge
contacts in the battery
compartment.

. Replace the battery cover by

3

sliding it upward.

4. If the new battery is not already

charged, place the handset in
the Base Unit, or a remote
charging stand, and allow it to
charge for 12 hours. After initial
charge, a maintenance charge
of 8 hours should be sufficient.

2

Whenever a charged Handset battery is installed, the Handset will
automatically begin SEARCHING FOR BASE (if previously registered), or
it will prompt you to ENTER BASE ID to register the new Handset. See
Registration and Operation for details.

8

Charging Of Handset Battery

Charging of Handset Battery

The Handset of your 20-2432 cordless telephone is powered by a
rechargeable battery. It charges automatically whenever the Handset is in the
Base Unit.

You should charge the battery for 12 hours when you first receive your
phone. You'll know the battery needs charging when:

• The low battery message is
displayed:

• The handset seems completely
dead, the LCD is completely
clear and does not activate when
you press the keys.

IMPORTANT:

1. Do not dispose of a battery in a fire, the cell may explode.

2. Do not open or mutilate the battery. Toxic substances may be released,
causing harm to eyes or skin.

3. Exercise care in handling batteries in order to prevent an accidental short
of the charge contacts, potentially causing the battery to overheat.

4. Do not dispose of this battery into household garbage. Contact your local
recycling organization for recommended disposal sites.

Getting Started

9

Dial Tone

Checking for Dial Tone

After the battery is charged press a LINE key on the Handset. PHONE ON
will appear on the Handset display, and you will hear dial tone. If not, see

In Case of Difficulty.

Getting Started

Tone/Pulse Selection

See SELECT TONE/PULSE AT THE BASE UNIT for details.

CAUTION: Use only the power supply provided with your cordless phone.

IMPORTANT:
FOR MAXIMUM PERFORMANCE OF YOUR
CORDLESS TELEPHONE SYSTEM:

1. Choose a central location for your Base Unit.

2. Install your Base Unit and Extension Handsets
away from electronic equipment, such as personal
computers, television sets and microwave ovens.

3. In locations where there are multiple cordless
telephones, separate base units as much as
possible.

4. Install your telephone equipment away from heat
sources and sunlight.

5. Avoid excessive moisture, dust or extreme cold.

BEFORE USING YOUR HANDSET(S), CAREFULLY PEEL OFF THE PROTECTIVE
FILM COVERING THE DISPLAY.

10

Spare Battery Charger/Power Backup Function

The 20-2432 uses the spare battery charger in the Base Unit to provide
operational backup in the event of a power failure. With a fully charged battery
in the spare battery charger, you will still be able to place and receive calls
from the Handset for up to one hour. During Power Backup mode, you will
not be able to use the Base Unit.

The spare battery can also be used to replace a drained handset battery,
ensuring uninterrupted use.

NOTE:

When using the 20-2432 during Power Backup mode, audio quality may be
compromised due to reduced power availability.

1. Open the spare battery charger
by pressing the release button,
located on the left-hand side of
the Base Unit. A drawer will
open to reveal the spare battery
compartment.

2. Place a battery in the drawer
with the charge contacts facing
up and to the right.

3. Push the drawer closed.

The spare battery charger takes 24
hours to fully charge a drained
battery.

Getting Started

BATTERY

CAUTION: TO

CAUTION: TO

INSTALL
THIS

REDUCE RISK OF FIRE,

REDUCE RISK OF FIRE,

SIDE UP

USE ONLY VTECH

3

USE ONLY VTECH

80-5017-00-00

80-5017-00-00

2

11

Registration and Operation

Registration And Operation Of The 20-2422 Accessory Handset

Your 20-2432 system can operate up to 8 Handsets.
The accessory Handset consists of the following:

Getting Started

Handset

3

1

5

Belt Clip

Battery

Setup Of The 20-2422 Accessory
Handset

1. Plug the AC power adapter into

an electrical outlet.

2. Remove the Handset battery
cover by pressing on the indent
and sliding downward.

3. Place the new battery in the

Handset, with the metal contacts
aligned with the charge contacts
in the battery compartment.

4. Replace the battery cover by
sliding it upward.

5. Place the Handset in the Charge
Cradle, and allow it to charge for
12 hours. After the initial charge,
a maintenance charge of 8 hours
should be sufficient.

Charger Unit

12

Registration and Operation

Enter Base ID Code

1. After charging the Handset, remove it
from its Charge Cradle; the screen will
display:

alternating with this screen:

2. If, after charging the Handset, you see:

3. Press NEW. You will now see the
ENTER BASE ID screen as described in
step 1.

4. Find the BASE ID Code by doing the
following: (the Base must be in idle (OFF)
mode)

A. At the Base, press MENU
B. Scroll down to DISPLAY BASE-ID
C. Press OK. The Base screen will display

the 15-digit ID Code. Afterwards, it will
return the idle screen.

Getting Started

5. Enter the 15-digit Base ID Code into the
Handset; then press OK.

6. Wait approximately 15 to 60 seconds. You
will hear confirmation beeps from the Base
and Handset. The newly registered Handset
will now assign itself the lowest handset
number not previously assigned to a
different system Handset (1 through 8).

7. If the Handset displays REJECTED BY BASE or continues to display
SEARCHING FOR BASE for well beyond 60 seconds, try the registration
process again by repeating the above steps.

Congratulations! You can now enjoy the benefits of your 2-Line Multi­Handset system.

13

Handset and Base Indicators

Handset and Base Icons

Icon

1

Basic Operation

E

M

H

Description

Line In Use indicator
On steady with no number next to it when a parallel set is
in use.
On steady with one or more numbers next to it, indicating

2

which extensions are using the line. For example, 02
indicates that the Base (0) and Handset 2 are on a call on
Line 1.

Intercom indicator
On steady with the extension numbers currently on an
intercom call. For example, 02 indicates that the Base and
Handset 2 are on an intercom call.

Battery indicator
Cycles (Low, Medium, and High) when Handset battery is
charging.
Flashes when a low battery condition is detected.

Enhanced Mode indicator
On steady when active Handset or Base is in Enhanced mode.

Mute indicator
On steady when the Handset or Base microphone is muted.

Hold indicator
On steady when the line is on hold.

Handset Registration indicator

FF is displayed when a Handset is either not registered, is

searching for a Base unit.

1

(Only in Handset)

(Only on Handset)

AC Power Failure indicator

P

On steady when the AC power fails, the spare battery in
the Base Unit is providing power backup.

14

Handset and Base Indicators

Handset LEDs

LED

Message
Waiting

Base LEDs

LED

Line 1 Message
Waiting/Line 2
Message Waiting

Line 1
Line 2

Handset
Charging

Mute
Speakerphone

Spare Battery

Headset

Description

• Flashes to indicate that you have new messages in your
voicemail. Service must be subscribed to through your local
telephone company.

Description

• Flashes to indicate that you have new messages in your
voicemail. Service must be subscribed to through your local
telephone company.

• Lights when line is being used by the 20-2432 system.

• Flashes when another telephone on the same line (parallel
extension) is in use or when line is on hold.

• Lights whenever the Handset is placed in the Base Unit
charging cradle.

• Lights when Base microphone is muted.

• Lights when Base Speakerphone is in use.

• Lights when a Spare Battery pack is charging in the Base
Unit charger.

• Lights when the Headset option is in use on the Base
Unit.

Basic Operation

15

Soft Menu Functions

The 20-2432 has an advanced design
that uses a menu structure and
softkeys to access all of the built-in
features.

Example of the idle mode display:

RDL (Redial)

Press RDL to display the last 5 telephone numbers dialed. The number on
the top line is the most recent number dialed.

• Use the scroll keys to select the desired the number.

• To dial the number, you can simply press a LINE or the HANDSFREE
key.

• You can erase a redial number by scrolling until it is highlighted, then
press SELECT, then ERASE.

• You can save a redial number to phone book memory by scrolling until
it is highlighted, then press SELECT, and then press SAVE. Then add
a name to your entry by following the instructions under To Store a

Basic Operation

Number/Name.

HANDSET MENU

With the Handset in the idle (OFF) mode, press the MENU key to access the
following options:

• CALL HISTORY (Caller ID)

• HANDSET SETTINGS

• REGISTER

Use the scroll keys to select the desired option, then press OK.
Press the OFF/CLEAR key to step back through the menu structure. Press and
hold the OFF/CLEAR key to return to the idle menu.

BASE UNIT MENU

With the Base Unit in the idle (OFF) mode, press the MENU key to access the
following options:

• CALL HISTORY (Caller ID)

• SETUP BASE

• DISPLAY BASE-ID

Press the CLEAR key to step back through the menu structure. Press and hold
the CLEAR key to immediately return to the idle menu.

16

Call History (Caller ID)

NOTES ABOUT CALLER ID & CALL WAITING CALLER ID

These are subscription services, provided by most regional telephone service
providers. You must subscribe to these services to get the benefits of these
features. If you do not subscribe to Caller ID services, you can still use
your 20-2432 and the other features it offers.

Due to regional incompatibilities, Caller ID information may not be
available for every call you receive. In addition, the calling party may
intentionally block their name and phone number from being sent.

Caller ID - Call Waiting ID

Your 20-2432 is capable of displaying the name and/or number of the party
calling before you answer the phone (Caller ID). It is also capable of
displaying Caller ID information in conjunction with a Call Waiting alert
signal (Call Waiting Caller ID). With Call Waiting Caller ID, the Caller ID
data is displayed so you can decide whether to answer the incoming call, or
continue with your current conversation.

As new Caller ID/Call Waiting ID are received, your Handset and Base
displays will alert to the new, Caller ID records, for example:

OR

The number of new calls displayed on each system Handset and Base
may not be the same. If, for example, you answer a call on Handset 2,
that Handset will not count the Caller ID information for that call as new.
However, the other registered Handsets and Base displays will consider
it a new call, and add it to the NEW CALLS total.

Basic Operation

After you review all new Caller ID records, the NEW CALLS status will be
turned off.

The following information explains how to access Caller ID records(Call

History):

From Handset or Base:

• From the idle (OFF) mode, press MENU.
CALL HISTORY is highlighted. Press OK.
The Caller ID information of the most recent
inbound call will be displayed:

• For example: if the call was from Line 1:

• To view other Caller ID records, use the
scroll keys. You can scroll from
newest to oldest record by using the
scroll key, or from oldest to newest by using
the scroll key.

17

800-595-9511

Call History (Caller ID)

To dial the displayed number, press the

•
desired LINE key (or HANDSFREE) on the
Handset or SPEAKERPHONE on the Base.

If you need to dial the number differently

•
than how it is displayed, press MENU. DIAL

OPTION

•

Scroll to the desired dialing option, then
press DIAL or the desired LINE (or

HANDSFREE) on the Handset or
SPEAKERPHONE on the Base to dial.

DIAL OPTION SHORTCUT

With a Caller ID record displayed, press *. The 4 possible dialing options
are displayed. Scroll to the desired dialing option, then press DIAL, or
the desired LINE key (or HANDSFREE) on the Handset or SPEAKERPHONE
on the Base to dial.

Basic Operation

You can also delete and save Caller ID records in the Directory:

DELETE

With a Caller ID record displayed, press MENU.
Scroll to DELETE CID 4. Press OK.
The CID record is displayed, with the choices THIS (delete only this record)
and ALL (delete all CID records).
If you press THIS, the displayed CID records will be deleted, and you will hear
a confirmation beep.
If you press ALL, the screen will ask you Are You Sure? If you're sure, press
YES, and all CID records will be deleted. If you decide not to delete all CID
records, press NO.

is highlighted. Press OK.

*

1-595-9511

800-595-9511

1-800-595-9511

595-9511

DELETE SHORTCUT

With a Caller ID record displayed, press 4.
The CID record is displayed, with the choices THIS (delete only this record)
and ALL (delete all CID records).
If you press THIS, the displayed CID records will be deleted, and you will hear
a confirmation beep.
If you press ALL, the screen will ask you Are You Sure? If you're sure, press
YES, and all CID records will be deleted. If you decide not to delete all CID
records, press NO.

800-595-9511

18

Handset and Base Settings

SAVE TO MEMORY

To save a displayed Caller ID record into the directory, press MENU.
Scroll to SAVE TO MEM 7. Press OK. -OR-
With the CID record displayed, press 7. The record has been stored in the
directory.
If the record you wish to save does not have a name (OUT OF AREA, for
example), the screen will ask you to PLEASE ENTER A NEW NAME. Use
the keypad to enter the name, then press SAVE. A guide to the letters and
characters can be found in the section entitled Memory.

• RINGERS

NOTE: The Handset and Base ringers are adjusted separately. In addition, each

line is adjusted separately.

Handset:
Press MENU, scroll to HANDSET
SETTINGS, then press OK.

Basic Operation

RINGERS will be highlighted; press SET.

Highlight the desired adjustment,
then press SET.

VOLUME: Use to sample
the choices of loudness. There are five:
OFF, LOW, MEDIUM, MEDIUM­HIGH and HIGH. Press OK to
confirm your selection.

MELODY: Use to sample the six melodies. Press SAVE to confirm
your selection.

Base Unit:

Press MENU, scroll to SETUP BASE, then press OK. Now follow
the same procedure used for the Handset Ringers.

19

Handset and Base Settings

LOW BATT TONE (Handset only)

•

Select this option to turn the Low Battery warning tone On or Off. Press
the OFF or ON softkeys, to make your selection. Press OK to confirm your
selection and return to the Handset Settings menu. When set to ON,
the Handset will emit a warning tone when a Low Battery condition is
detected. This feature has been preset to ON at the factory.

RANGE TONE (Handset only)

•

Select this option to turn the Out of Range warning tone On or Off. Press
the OFF or ON softkeys, to make your selection. Press OK to confirm your
selection and return to the Handset Settings menu. When set to ON,
the Handset will emit a warning tone whenever the Handset is taken out
of range of the Base. This feature has been preset to ON at the factory.

KEYPAD TONE

•

Handset:
Select this option to turn the Keypad tones On or Off. Press the OFF or

Basic Operation

ON softkeys, to make your selection. Press OK to confirm your selection

and return to the Handset Settings menu. When set to ON, the Handset
will emit a beep whenever a key is pressed. This feature has been preset
to ON at the factory.

Base Unit:
Press MENU, scroll to SETUP BASE, then press SET. Scroll to KEYPAD
TONE; press OK. Choose ON or OFF, then press OK to confirm your

choice.

CONTRAST

Handset:

Use the
will automatically adjust as you make your selection. Press OK to confirm
your selection and return to the Handset Settings menu.

/ scroll keys to make your selection. The Handset display

Base Unit:
Press MENU, scroll to SETUP BASE, then press SET. Scroll to
CONTRAST; press OK. Press and to adjust the screen contrast,
then press OK to confirm your choice.

SELECT TONE / PULSE AT THE BASE UNIT

·

With the Base Unit in the idle (OFF) mode, press MENU.
Scroll to SETUP BASE, then press OK.

·

Scroll to SET PULSE/TONE, then press SET.

·

·

Scroll to the desired line; press SET.

·

Use the UP and DOWN arrow keys to highlight the desired dialing mode

- TONE or PULSE. Press OK to confirm your choice.

NOTE: Your 20-2432 is preset for TONE dialing.

20

Handset and Base Settings

ENHANCED MODE
Your 20-2432 has an enhanced feature, designed to improve sound quality

and range. If you are using your 20-2432 in an area with interference, the
Enhanced Mode feature can help to improve both the sound quality and
operating range. Actual range will depend on your environment. You can
manually turn Enhanced Mode ON and OFF, or select AUTO mode.

To select the Enhanced Mode setting:

With the Handset in the idle (on hook) mode, press MENU.
Scroll to HANDSET SETTINGS, then press OK.
Scroll down to ENHANCED MODE, press SET.

Select ON to enable Enhanced Mode. When the Handset is in use, an E
icon will appear in the upper left corner of the display, indicating that this
feature is active.
Select OFF to disable Enhanced Mode.
Select AUTO to allow your 20-2432 Handset to activate this feature
automatically, when conditions warrant it. Your 2-Line 20-2432 is preset at
the factory for AUTO mode.

Scroll to the desired setting, then press OK.
You can also activate Enhanced Mode from the Base Unit. In which case, all

registered Handsets will have the same Enhanced Mode setting. With the Base
in the idle (OFF) mode, press MENU, scroll down to SETUP BASE, press OK,
scroll down to ENHANCED MODE, press SET, scroll to the desired setting,
then press OK to confirm your choice.

Basic Operation

NOTE: When Enhanced Mode is activated, your 20-2432 will consume more

battery power. This means the standby and talk time of your Handset(s)
will be shorter.

RENAME

Naming Your Handset(s)

You can personalize each Handset, giving it a name (Dad’s Phone, or Mary’s
Office, for example) instead of HANDSET 1, etc.

With the Handset in the idle (on hook) mode:

· Press MENU.

· Scroll to HANDSET SETTINGS, then press OK.

21

Handset and Base Settings

Scroll to RENAME, then press SET.

·

· Using the dialing keys, enter the desired name. A guide to the letters
and characters can be found in the section entitled Memory. The
softkey will move the cursor to the right. Press MORE to give
you the DEL (delete) and SPACE options. Press BACK to return to
the previous screen.

· Press SAVE to confirm your Handset name.

You can also name the Base Unit. At the Base, in the idle (OFF) mode, press
MENU, scroll down to SETUP BASE, then press OK. Scroll down to RENAME,
press SET, then follow the same steps as above for entering the desired name.

Basic Operation

22

Register

Use this option to register a Handset to the 20-2432 Base. You can register
a total of eight Handsets to the 20-2432 Base. This process is activated
automatically whenever a new handset is powered up in range of the 20-2432
Base.

You will be prompted to enter the 15-digit Base ID code. See Registration and

Operation, located in the Getting Started section of the manual, for details.

Note: Base ID codes are 15 digits long and can include the following

characters:

Handset Deregistration

You can deregister all Handsets at one time. This causes the Base Unit
to forget that it has any Handsets at all. You may never have to perform this
procedure. One possible reason for deregistration is if you have the maximum
number of Handsets (8) registered to your Base, and one Handset should
require replacement, the Base will not register the new Handset, because
its eight memory slots are occupied. The deregistration procedure will clear
the Base Unit’s memory, and you will be able to register each Handset again.
Individual Handsets cannot be deregistered.

CAUTION: Once you deregister, your Handsets will not be capable of making
or receiving calls. You will need to re-register each Handset, one at a time!!

0, 1, 2, 3, 4, 5, 6, 7, 8, 9, or * .

Basic Operation

To Deregister all Handsets:

· At the Base Unit, in the idle (OFF) mode, press MENU.

· Scroll down to SETUP BASE, then press OK.

· Scroll down to DEREGISTER ALL, then press SET.
All system Handsets have been deregistered. To register your Handsets again,
see Registration and Operation, located in the Getting Started section of the
User’s Manual, for details.

23

Memory

Memory

The Base and each Handset can store up to 50 names/numbers in memory.
Each memory location can hold up to 32 digits and up to 16 characters for the
name.

When prompted to ENTER NAME, use the digit keys to spell the name. Each
press of a particular key causes characters to be displayed in the following order:

Number Key

1
2
3
4
5
6
7

Basic Operation

8
9
0

*

#

Characters (in order)

& ' , . 1

A B C a b c 2

D E F d e f 3

G H I g h i 4

J K L j k l 5

M N O m n o 6

P Q R S p q r s 7

T U V t u v 8

W X Y Z w x y z 9

0

*

#

24

Memory

To Store a Number/Name:

• Starting from the idle screen,
enter the number you want to
store in memory. If you make a
mistake, press CLEAR to
backspace.

• Be sure to include long distance
codes and pauses, (using the
Pause softkey) if necessary.
Press the MEM softkey.

• You will then be prompted to
ENTER NAME. Use the digit
keys to 'spell' the name. If you
make a mistake, press the CLR
softkey. To enter a space press

. When finished, press

SAVE.

• If there is space available in
memory, the number/name will
be saved and the Handset will
return to idle mode.

• If the memory is full the Handset
will display PHONEBOOK IS
FULL and exit to the pre-dial
screen without saving the entry.

• Follow the above procedure for
storing Number/Names at the
Base. The Handset and Base
have separate memories.

Basic Operation

25

Memory

To Search For and Dial a
Number/Name:

• Starting from the idle screen,
press the MEM softkey to review
memory contents.

• Using the softkeys
scroll through the memory
contents in alphabetical order.

• Or, you can press the FIND

Basic Operation

softkey, enter the first few
chararcters of the name and then
press FIND to search. If you
make a mistake, press CLR
softkey. The closest match, in
alphabetical order, will be
displayed.

• Once you find the entry you
want, simply press a LINE key
(or HANDSFREE) on the
Handset or SPEAKERPHONE
on the Base to dial the number.

To Delete a Number/Name:

• Using steps 1 through 3 in To
Search For and Dial a Number/
Name, locate the entry you want

to delete.

• Press the EDIT softkey. The
Handset or the Base will display:

26

Memory

• Press the DEL softkey. The
Handset or the Base will display:

• To delete this record, press
THIS.

• To delete all records, press

ALL. To confirm the deletion of
ALL records, press YES. To exit
without deleting, press NO.

To Edit a Number/Name

• Using the steps from 1 to 3 in

To Search For and Dial a
Number/Name, locate the entry

you want to edit.

• Press the EDIT softkey twice.
The Handset or the Base will
display:

• Select NAME or NUM. Using
the softkey move the cursor
to the character you want to edit
and then enter the corrections as
needed. Press MORE to access
DEL, BACK and PAUSE/SPACE
functions. When finished press
the SAVE softkey. To exit without
saving press OFF.

• When finished the Handset or
the Base will display the edited
entry.

Basic Operation

27

Handset and Base Operation

Making Calls

From the Handset:

• Press a LINE key (or, HANDSFREE
to use the Handset Speakerphone
feature).

Dial the phone number.

•

• Dial the phone number first; then

From the Base Unit:

•

• With both lines idle, pressing

• If you want to access LINE 2 with

- OR -

press a LINE key (or HANDSFREE).

Just like the Handset, you can either
access a dial tone first, then dial your
number, or you can dial your number
first, then access a line.

SPEAKERPHONE (or HEADSET if
you are using a headset connected to
the Base) will access LINE 1.

both lines idle, press the LINE 2 key
first, then press SPEAKERPHONE
(or HEADSET).

• If one line is IN USE, press HOLD,
then press SPEAKERPHONE (or

HEADSET) will automatically access

Advanced Operations

the idle line.

• If both lines are IN USE (2 or more
system Handsets are active, with at
least one on each line), pressing
SPEAKERPHONE (or HEADSET)
will access the current line.

Redial

From the Handset:

Each system Handset and Base Unit will remember the last 5 phone numbers
dialed. From the idle mode, press RDL. Scroll until the desired phone number
is highlighted. Then press the appropriate LINE key to dial the number (follow
the above instructions in Making Calls).
You can also delete and save redial numbers in the Directory.

28

Handset and Base Operation

ERASE
Press RDL. Scroll to the desired phone number, press SELECT, then press
ERASE.

SAVE
Press RDL. Scroll to the desired phone number, press SELECT, then press
SAVE.

You'll then be prompted to ENTER NAME. Use the keypad to enter the letters
of the name. If you make a mistake, press CLR to backspace. To insert a space,
press

For more information on entering phone numbers into the Directory, see the

Memory section.
From the Base Unit:

• Follow the same procedure used for the Handset Redial.

- OR -

• Press the appropriate LINE key and then SPEAKERPHONE (or HEADSET),

Answering Calls

From the Handset:

Press the appropriate LINE key, or HANDSFREE to use the Handset
Speakerphone option.

. When finished, press SAVE.

then press REDIAL key to dial the last number in the Base Unit redial
memory.

If the Handset is active on one line when the idle line rings, you will hear
a special alert tone, signifying an inbound call. This alert is designed to
minimize disruption of the call in progress. You can then:

• Press OFF twice to end the first call, then press the appropriate LINE

key (or HANDSFREE to use the Handset Speakerphone option) to answer
the new call;

- OR -

• Press the appropriate LINE key to answer the new call. The original call

will automatically be placed on HOLD. You can end the new call by
pressing OFF, then return to the original call by pressing the appropriate
LINE key.

You can also Conference both lines together. See Conference Calling, in
this User’s Manual.

From the Base Unit:

If a line is ringing, pressing SPEAKERPHONE (or HEADSET if you are using
a Headset connected to the Base) will answer the inbound call.

Press SPEAKERPHONE (or HEADSET) to end your call.

29

Advanced Operations

Handset and Base Operation

If the Base is active on one line when the idle line rings, you will hear a special
alert tone, signifying an inbound call. This alert is designed to minimize
disruption of the call in progress. You can then:

• Press SPEAKERPHONE (or HEADSET if you are using a Headset

connected to the Base) to end the first call, then Press SPEAKERPHONE
or HEADSET to answer the new call;

-OR-

• Press the HOLD softkey to place the original call on hold. After that, press

the appropriate LINE key and then SPEAKERPHONE (or HEADSET) to
answer the new call. You can end the new call by pressing
SPEAKERPHONE (or HEADSET). Return to the original call by pressing
the appropriate LINE key and then SPEAKERPHONE (or HEADSET).

You can also Conference both lines together . See Conference Calling, in
this User’s Manual.

Mute Function

Advanced Operations

Flash Function

During an active call pressing either the

MUTE softkey on the Handset or the
MUTE key on the Base (when in

Speakerphone or Headset mode), will
disable the microphone. Press MUTE
again to return to the 2-way
conversation.

Hold Function

From the Handset:

• Press the HOLD softkey to place a
call on hold. To return to the call
press the appropriate LINE.

From the Base:

• During an active call, press the
HOLD key to place a call on hold.
The LINE key will flash to indicate
a call is on hold.

• To return to the call press the
appropriate LINE and then press
SPEAKERPHONE.(or HEADSET)

You can use your 20-2432 with
services such as call waiting. Simply
press the LINE key on the Handset
or the FLASH key on the Base (when
in Speakerphone or Headset mode) to
flash the line.

30

Handset and Base Operation

Adjusting Handset Volume (also applies to the Handset Speakerphone)

NOTE: The Handset must be IN USE to adjust the volume.

•

Press the VOL key, located directly
below the lower left corner of the
display.

Use the keys directly below the /

•
symbols on the display to raise or
lower the Handset volume. Notice the
change in the display graph as you
adjust the volume. An increase in
volume will be represented by an
increase in shaded area on the graph.
A decrease in volume will result in a
reduction of the shaded area.

Press the OK key (top, center) to

•
confirm your adjustment.

Base Speakerphone or Headset
Volume

During an active call simply press the

•

Volume UP or DOWN keys to adjust the
Speakerphone or Headset volume.
When you reach the maximum or
minimum setting, a triple beep will
sound.

/

Intercom/Transfer Function

Press INTERCOM/TRANSFER on
any Handset or Base registered to
your 20-2432 system, or the Base
Unit.

The screen will display your options,
for example:

BASE 0
HANDSET 1 1
HANDSET 2 2
HANDSET 3 3
GLOBAL PAGE

31

*

Advanced Operations

Handset and Base Operation

Highlight the desired destination of your intercom then press OK. Your screen
will display CALLING HANDSET __ , CALLING BASE, or PERFORMING

GLOBAL PAGE.
The recipient's screen will display INTERCOM FROM HANDSET_,

INTERCOM FROM BASE or GLOBAL CALL FROM HANDSET_, or
GLOBAL CALL FROM BASE.

The recipient presses INTERCOM/TRANSFER on the Handset or Base to
engage in conversation with the person initiating the page.

NOTE: When you initiate a GLOBAL PAGE, the first recipient to respond
by pressing INTERCOM/TRANSFER on the Handset or Base will be able
to talk to you via the intercom
by calling one of the parties involved in the intercom. The unit beeps
whenever a party joins an ongoing call.

Transferring Calls

You can transfer calls on the 20-2432 system from the Base to Handset, Handset
to Handset, or Handset to Base.

Blind Transfer

You can directly transfer any active call to another 20-2432 extension without
notification by following these steps:

• Handset or Base must be on an active call.

• Press the INTERCOM/TRANSFER on the Handset or Base; scroll to the
desired destination of your transfer. Then press OK.

• When the other extension answers, the call will automatically be
connected to that extension.

• An unanswered call will be placed on hold to the originating Handset/
Base if not answered within 30 seconds. It will ring back in 5 minutes.

Announced Transfer:

You can perform an announced transfer (call and advise another extension)
of an active call by following these steps:

• Handset or Base must be on an active call.

• Place the active call on HOLD.

• Press the INTERCOM/TRANSFER on the Handset or Base; scroll to the

Advanced Operations

desired destination of your transfer. Then press OK.

• When the other extension answers the intercom call, explain they have
an active call waiting.

• Either extension can press INTERCOM/TRANSFER on the Handset or
Base to end the intercom call.

• The other extension presses the apporiate LINE key (or the apporiate
LINE key then HANDSFREE) on the Handset, or the apporiate LINE
key then SPEAKERPHONE (or HEADSET) on the Base to pick up the
call on hold.

Handsfree Speakerphone Operation

Your 20-2432 Handset has a built-in handsfree Speakerphone. This feature
allows you to stand the Handset upright on a table or desktop and have
handsfree conversations. For more information, refer to MAKING CALLS
in HANDSET AND BASE OPERATION.

. Others can join the ongoing intercom call

32

Handset and Base Operation

Switching from the Handset Earpiece to Handsfree

While on a call using the Handset earpiece, press HANDSFREE on the lower
left portion of the Handset. To return to the Handset earpiece, press

HANDSFREE again.

Base Speakerphone Operation

The Base of your 20-2432 is equipped with a duplex Speakerphone. This is
a very useful feature for handsfree conversations or conference calls at the
Base unit. For more information, refer to MAKING CALLS in HANDSET AND

BASE OPERATION.

Line in Use Indication

Active (off-hook) Handsets:

During a call, the Handset/Base screen
will display, in the upper left corner, the
LINE icon(s) and the HANDSET/BASE
number(s) (1 – 8; 0 for the Base) currently
in use.

Idle (on-hook)Base Unit:

During a call, the idle Base screen will
display, in the upper left corner, the LINE
icon(s) and the HANDSET number(s)
currently in use.

Idle (on-hook) Handsets:

During a call, the idle Handset(s) will
display:

When one or both lines are currently
in use by a parallel set (a telephone
device other than your 20-2432
system), all registered Handsets and
Base will display:

When both lines are in use at the same time, the L_EXTENSION IN USE
message will alternate between 1 and 2.

Low Battery Indication

When a low battery is detected, the Battery icon will flash and a warning beep
is played. The status message LOW BATTERY will also be displayed when
the Handset is in idle mode. To prevent an unexpected call drop, a drained
Handset battery should be replaced by a fully charged spare battery.

33

Advanced Operations

Handset and Base Operation

Message Waiting Indication

The 20-2432 is compatible with optional voicemail service provided by some
local telephone companies. If you subscribe to this service, and you have
new, unplayed messages in your voicemail, a Visual Message Waiting
Indicator (VMWI) signal is transmitted by your local telephone company.

The 20-2432 will detect a VMWI signal and activate the LINE1/LINE2 Message
Waiting lights on the Base and the Message Waiting light on the Handset.
In addition, your screen will display:

After you check your messages, the Message Waiting indicators will
automatically turn off.

Please note that whenever new, unplayed messages are stored in your
voicemail, the local Telephone Company will continue to send a VMWI signal.

Conference Calling

The 20-2432 is capable of supporting conference calls with up to two registered
Handsets on each line, and the Base unit.

To enter a conference call, simply access the line with two or more extensions
by pressing an appropriate LINE key (or an appropriate LINE key then

HANDSFREE) on the Handset, or an appropriate LINE key, then
SPEAKERPHONE (or HEADSET) on the Base.

The phone icon and extension numbers of all local participants will
be displayed in the upper left corner of the Handset LCD or the Base LCD.

2-LINE Conference Calls (Handset or Base)

Advanced Operations

• Make or answer a call on LINE 1 or LINE 2. Place the call on

Hold.

• Make or answer a call on the other line. Press CONF on the Base or

MORE then CONF on the Handset. You and your parties on Lines
1 and 2 are now on a 3-way call.

• Press LINE 1 or LINE 2 on any other system Handset to join the

Conference call.

• Press SPEAKERPHONE ( or HEADSET ) on the Base to join the

Conference call.

• To drop a LINE from the Conference call, press DROP on the Base

or MORE then DROP on the Handset. Your screen will display
DROP LINE 1, DROP LINE 2 and DROP BOTH LINES. Using the

softkeys scroll to the desired option. Then press OK.

34

Custom Pay-Per-Use (PPU) Features

Press BILLED SERVICES on the Handset, or the 3 dedicated keys on the
Base Unit to access the following features:

AUTO CALLBACK
3-WAY CALLING
REPEAT DIALING

AUTO CALLBACK dials the last party who called you, whether or not you

answer the call. A charge may be added to your phone bill each time
you use this feature.

From the Handset: In the idle (Off) mode, press BILLED SERVICES.
With AUTO CALLBACK highlighted, press the desired LINE key.

From the Base Unit: In the idle (Off) mode, press the desired LINE key,
then press AUTO CALLBACK.

3-WAY CALLING allows you to talk with 2 separate parties from a single

line.

From the Handset:

1. While you are on an active call, press BILLED SERVICES.

2. Scroll down to 3 WAY CALLING, then press DIAL.

3. Listen for a dial tone, then dial your second party. After your party
answers, press BILLED SERVICES, scroll down to 3 WAY CALLING,
then press DIAL again. You are now connected to both parties.

From the Base Unit:

1. While you are on an active call, press 3-WAY CALLING.

2. Listen for a dial tone, then dial your second party. After your party
answers, press 3-WAY CALLING again. You are now connected to both
parties.

REPEAT DIALING repeatedly dials the last number you called, over a time

interval determined by your local phone company. This is useful in
reaching a party whose line is busy. A charge may be added to your
phone bill each time this service is used.

From the Handset: In the idle (Off) mode, press BILLED SERVICES.
Scroll down to REPEAT DIALING, then press the desired LINE key.
Once you hear dialing, press OFF. If your party answers during the
repeat dialing interval, your phone will ring to alert you.
From the Base Unit: In the idle (Off) mode, press the desired LINE key,
then press REPEAT DIALING. Once you hear it dialing, press
SPEAKERPHONE. If your party answers during the repeat dialing
interval, your phone will ring to alert you.

NOTE: It is likely that your local telephone company will assess charges

to use custom features.You should check with your local service provider
regarding which custom services are available in your area, and the
associated costs for the intentional or unintentional use of Pay Per Use
services.

Your local telephone company may provide a monthly subscription to
an individual service or a package of services which gives you unlimited
usage for a small monthly fee.

35

Additional Information

Headset Operation

Your 20-2432 Handset is equipped with a 2.5mm Headset Jack for use with
an optional accessory Headset for hands-free operation. If you choose to use
the Headset option, you must obtain an optional accessory Headset, which
is compatible with the 20-2432.

Once you have a compatible 2.5mm Headset, locate the Headset Jack on the
20-2432 Handset. Connect the plug on the Headset cord to the jack(under a
small rubber flag) on the cordless Handset. The plug should fit securely. Do
not force the connection.

Headset Operation connected to
the Handset

NOTE:

Whenever a compatible Headset is
connected to the cordless Handset, the
microphone on the Handset will be
muted. This is done to limit the effect
of background noise.

Headset Operation connected to
the Base Unit

The same type of Headset can be
connected to the Base Unit. Facing
the Base, the Headset jack can be
found on the near corner of the right
side panel.When using a Headset
attached to the Base, calls are made
and answered by pressing the
HEADSET key. This key is also used
to end your call. The Base
Speakerphone and Base Headset
cannot be used simultaneously.
However, you can switch between the
two modes by pressing
SPEAKERPHONE and HEADSET
without disconnecting your Headset.

Additional Information

36

Belt Clip

The 20-2432 is also equipped with
a detachable belt clip. Align the pins
on the inside edge of the clip with the
notches on the sides of the 20-2432
Handset. The belt clip should snap
securely into place. Do not force the
connection.

Maintenance

Taking Care Of Your Telephone

Your 20-2432 cordless telephone contains sophisticated electronic parts, so
it must be treated with care.

Avoid rough treatment

Place the Handset down gently. Save the original packing materials to protect
your telephone if you ever need to ship it.

Avoid water

Your telephone can be damaged if it gets wet. Do not use the Handset outdoors
in the rain, or handle it with wet hands. Do not install your Base Unit near a
sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic
equipment.

For your own safety, use caution when using electric appliances during storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for many
years. Clean it only with a soft cloth slightly dampened with water or a mild
soap. Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when
you are wet or standing in water. If your Base Unit should fall into water,

DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND
TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by

the unplugged cords.

37

Additional Information

In Case Of Difficulty

If you have difficulty operating your phone, the suggestions below should solve
the problem.

The Phone Doesn't Work At All

• Make sure the Power Cord is plugged in.

• Make sure the telephone line cord is plugged firmly into the Base Unit
and the telephone wall jack.

• Make sure the batteries are properly charged. If the 'LOW BATTERY'
message is shown, the battery pack needs charging.

• Is the Handset registered to the Base? See Registration and Operation.

No Dial Tone

• First check all the suggestions above.

• If you still don't hear a dial tone, disconnect the Base Unit from the telephone
jack and connect a different phone. If there is no dial tone on that phone
either, the problem is in your wiring or local service. Contact your local
telephone company.

You Get Noise, Static, Or A Weak Signal Even When You're Near The
Base Unit

• Household appliances plugged into the same circuit as the Base Unit can
sometimes cause interference. Try moving the appliance or the Base Unit
to another outlet.

You Get Noise, Static, Or A Weak Signal When You're Away From
The Base Unit

• You may be out of range. Either move closer to the Base, or relocate the
Base Unit.

• The layout of your home may be limiting the range. Try moving the Base
Unit to another position.

The Handset Does Not Ring When You Receive A Call

• Make sure you have the Handset ringer activated. To set the ringer, see
HANDSET and BASE SETTINGS.

• Make sure the telephone line cord is plugged firmly into the Base Unit
and the telephone jack. Make sure the power cord is plugged in.

• You may be too far from the Base Unit.

• You may have too many extension phones on your telephone line to allow
all of them to ring. Try unplugging some of the other phones.

Additional Information

38

In Case Of Difficulty

You Hear Other Calls While Using Your Phone

• Disconnect your Base Unit from the telephone jack, and plug in a regular
telephone. If you still hear other calls, the problem is probably in your
wiring or local service. Call your local telephone company.

You Hear Noise In The Handset, And None Of The Keys Or Buttons
Work

• Make sure the power cord is plugged in.

Common Cure For Electronic Equipment

If the unit does not seem to be responding normally, then try putting the
Handset in the cradle. If it does not seem to respond, do the following (in
the order listed) :

1. Disconnect the power to the Base.

2. Disconnect the Handset battery, and spare battery pack, if applicable.

3. Wait a few minutes.

4. Connect power to the Base.

5. Re-install the battery pack (s)

6. Watch for Handset to display :

then

39

Additional Information

Limited Warranty

The Manufacturer's Limited Warranty, to the original purchaser only, the mate­rial and workmanship of this product for ONE YEAR from the date of purchase.
The Supplier will repair or replace, at our option, this product without charge
should it fail due to a defect in material or workmanship within that time period.

This warranty does not apply to loss or damage which is the result of accident,
misuse or negligence. All other warranties, expressed, implied, or statutory,
including warranties of fitness for a particular purpose, are limited to the time
period listed and are otherwise excluded from this warranty. The manufacturer
may, at its option, void the warranty if unauthorized repairs are attempted.
Additionally, the manufacturer shall not be liable for any incidental or conse­quential damage or commercial loss, nor for any other loss or damages.

The manufacturer assumes no responsibility for products sent without prior
Return Authorization.

Additional Information

40

FCC, ACTA and IC Regulations

This equipment complies with Parts 15 of the Federal Communications
Commission (FCC) rules for the United States. It also complies with regula­tions RSS210 and CS-03 of Industry and Science Canada. Operation is subject
to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may
cause undesired operation of the device.

A label is located on the underside of the Base Unit containing either the
FCC registration number and Ringer Equivalence Number (REN) or the
IC registration number and Load Number. You must, upon request, pro­vide this information to your local telephone company.

This equipment is compatible with inductively coupled hearing aids.

For repair/warranty information. The telephone company may ask you to discon­nect this equipment from the line network until the problem has been cor­rected.

FCC Part 15

Warning: Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.

The equipment has been tested and found to comply with part 15 of the FCC
rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to
radio communications.However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turn­ing the equipment off and on, the user is encouraged to try and correct the interfer­ence by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet or on a circuit different from that
to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

41

Additional Information

FCC, ACTA and IC Regulations

FCC Part 68 and ACT A

If this equipment was approved for connection to the telephone network prior
to July 23, 2001, it complies with Part 68 of the Federal Communications Com­mission (FCC) rules. If the equipment was approved after that date, it com­plies with the Part 68 rules and with Technical Requirements for Connec­tion of Equipment to the Telephone Network adopted by the Administra­tive Council for Terminal Attachments (ACTA). We are required to provide
you with the following information.

1. Product identifier and REN information

The label on the back or bottom of this equipment contains, among other
things, an identifier indicating product approval and the Ringer Equiva­lence Number (REN). This information must be provided to your local
telephone company upon request. For equipment approved prior to July
23, 2001, the product identifier is preceded by the phrase “FCC Reg No.”
and the REN is listed separately. For equipment approved after that date,
the product identifier is preceded by “US” and a colon (:), and the REN
is encoded in the product identifier without a decimal point as the
sixth and seventh characters following the colon. For example, the
product identifier US:AAAEQ03T123XYZ would indicate an REN of 0.3.
The REN is used to determine how many devices you may connect to
your telephone line and still have them ring when you are called. In
most, but not all areas, the sum of all RENs should be five (5.0) or less.
You may want to contact your local telephone company for more infor­mation.

2. Connection and use with the nationwide telephone network

The plug and jack used to connect this equipment to the premises wiring
and the telephone network must comply with the applicable Part 68 rules
and technical requirements adopted by ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. An
RJ11 jack should normally be used for connecting to a single line
and an RJ14 jack for two lines. See Installation Instructions in the
user’s manual. This equipment may not be used with Coin Tele­phone Lines or with Party Lines. If you have specially wired alarm
dialing equipment connected to your telephone line, ensure the con­nection of this equipment does not disable your alarm equipment.
If you have questions about what will disable alarm equipment, con­sult your telephone company or a qualified installer.

3. Repair instructions

If this equipment is malfunctioning, it must be unplugged from the
modular jack until the problem has been corrected. Repairs to this tele­phone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions
outlined under the Limited Warranty.

4. Rights of the telephone company

If this equipment is causing harm to the telephone network, the tele­phone company may temporarily discontinue your telephone service.
The telephone company is required to notify you before interrupting
service. If advancenotice is
not practical, you will be notified as soon as possible. You will be given
the opportunity to correct the problem and the telephone company is
required to inform you of your right to file a complaint with the FCC.

Additional Information

42

FCC, ACTA and IC Regulations

Your telephone company may make changes in its facilities, equipment,
operation, or procedures that could affect the proper functioning of this
product. The telephone company is required to notify you if such changes
are planned.

5. Hearing aid compatibility

If this product is equipped with a corded or cordless handset, it is hearing
aid compatible.

6. Programming/testing of emergency numbers

If this product has memory dialing locations, you may choose to store
police, fire department and emergency medical service telephone
numbers in these locations. If you do, please keep three things in
mind:

a We recommend that you also write the telephone number on the

directory card, so that you can still dial the emergency number manu­ally if the memory dialing feature doesn’t work.

b This feature is provided only as a convenience, and the manufacturer

assumes no responsibility for customer reliance upon the
memory feature.

c Testing the emergency telephone numbers you have stored is

not recommended. However, if you do make a call to an emergency
number:

• You must remain on the line and briefly explain the reason for the
call before hanging up.

• Programming/testing of emergency numbers should be per­formed during off-peak hours, such as in the early morning
or late evening, when the emergency services tend to be less
busy.

IC (Industry Canada)

This telephone is registered for use in Canada.
The term “IC:” before the radio certification number only signifies that Indus-

try Canada technical specifications were met.

Notice:

This equipment meets the applicable Industry Canada Terminal Equipment
Technical Specifications. This is confirmed by the registration number. The
abbreviation, IC, before the registration number signifies that registration
was performed based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met. It does not imply that Industry
Canada approved the equipment.

Notice:

The Ringer Equivalence Number (REN) for this terminal equipment is 0.0.
The REN assigned to each terminal equipment provides an indication of the
maximum number of terminals allowed to be connected to a telephone
interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not exceed five.

43

Additional Information

FCC, ACTA and IC Regulations

Before installing this equipment, users should ensure that it is permissible
to be connected to the facilities of the local telecommunications company.
The equipment must also be installed using an acceptable method of
connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of services in some situations.

Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made
by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.

Caution:

Users should not attempt to make such connections themselves, but should contact
the appropriate electrical inspection authority, or electrician, as appropriate.

Your 20-2432 is designed to operate at the maximum power allowed by the
FCC and IC. This means your Handset and Base Unit can communicate only
over a certain distance - which will depend on the location of the Base Unit
and Handset, weather, and the construction and layout of your home or office.

Additional Information

44

T echnical S pecifications

FREQUENCY CONTROL

Crystal controlled
PLL synthesizer

TRANSMIT FREQUENCY

2401.056 - 2481.408 MHz

RECEIVE FREQUENCY

2401.056 - 2481.408 MHz

CHANNELS

94 Channels

NOMINAL EFFECTIVE RANGE

Maximum power allowed by FCC.
Actual operating range may vary
according to environmental conditions
at the time of use.

SIZE

Handset: 48mm x 33mm x 175mm
Base: 205mm x 146mm x 71mm

WEIGHT

Handset: 122 grams
Base: 598 grams
(excluding battery pack)

POWER REQUIREMENTS

Handset: 800mAh NiCd Battery Pack

or 1500mAh NiMH Battery
Pack

Base: 7 VDC @ 900mA

MEMORY

Directory: 50 Memory locations;
32 digits per location.

CID: Alphanumeric Display
50 Memory locations

SPECIFICATIONS ARE TYPICAL
AND MAY CHANGE WITHOUT
NOTICE.

45

Additional Information

91-000023-010-000
ISSUE 0

Table Of Contents

1. Important Safety Instructions

3. Introduction

4. Parts Check List

5. The Handset Layout

6. The Base Unit Layout

7. Getting Started

7. Setup

8. Installation of Battery in
Handset

9. Charging Of Handset Battery

10. Dial Tone

11. Spare Battery Charger/Power
Backup Function

12. Registration and Operation

14. Basic Operation

14. Handset and Base Indicators

16. Soft Menu Functions

16. RDL (Redial)

16. HANDSET MENU

16. BASE UNIT MENU

17. Call History (Caller ID)

18. DIAL OPTION SHORTCUT

18. DELETE

18. DELETE SHORTCUT

19. SAVE TO MEMORY

19. Handset and Base Settings

19. RINGERS

20. LOW BATT TONE

20. RANGE TONE

20. KEYPAD TONE

20. CONTRAST

20. SELECT TONE/PULSE AT

THE BASE UNIT

21. ENHANCED MODE

21. RENAME

23. Register

23. Handset Deregistration

24. Memory

25. To Store a Number/Name

26. To Search For and Dial a

Number/Name

26. To Delete a Number/Name

27. To Edit a Number/Name

28. Advanced Operations

28. Handset and Base Operation

28. Making Calls

28. Redial

29. Answering Calls

30. Mute Function

30. Hold Function

30. Flash Function

31. How to Adjust the Handset
Volume

31. Base Speakerphone or
Headset Volume

31. Intercom/Transfer Function

32. Transferring Calls

32. Handsfree Speakerphone
Operation

33. Switching from the Handset
Earpiece to Handsfree

33. Base Speakerphone
Operation

33. Line in Use Indication

33. Low Battery Indication

34. Message Waiting Indication

34. Conference Calling

34. 2-LINE Conference Calls

35. Additional Information

35. Custom Pay-Per-Use (PPU)

Features

36. Headset Operation

36. Headset Operation connected
to the Handset

36. Headset Operation connected
to the Base Unit

36. Belt Clip

37. Maintenance

38. In Case Of Difficulty

40. Limited Warranty

41. FCC, ACTA and IC Regulations

45. Technical Specifications