VTech ip8301 User Manual

The information contained in this manual is believed to be correct at the time of printing. Some of the contents in the phone may differ depending on the software version in your phone. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. In Canada, go to www.vtechcanada.com

on purchasing your new VTech product.

Before using this telephone, please read the

Important safety instructions

on page 89 of this manual.

Congratulations

Table of Contents

Package Contents List 5 Getting to know the ip8301 6

Phone Keypad and Screen Layout 6 Handset Status Icons 7

Using the Handset 8 Chart of characters 9 Chart of symbols 10

Base Layout 11 Activation 12

Activating the Phone 12

Basic Calling Features 13

Answering a call 13 Making a call 14 Making an internal “Intercom” call 15 Answering an external call during an “Intercom” call 16 Call waiting for External Calls 16 Redial 17

Basic Phone Operations 18

Handset Speaker phone and hands-free 18 Mute 18 Volume 18

Remote Firmware Upgrade 19 Multiple Profiles 20

Create New user 21 Profile login and logout 22

Profile Settings 23

Delete User 23 Auto Logout 24 Change Display Name 25

Phone Settings 26

Ringer Volume 26 Keypad Tone 27 Contrast 28 Reset Settings 29

Ring Tones 30 Time 31 Registration Settings 33

Handset Settings 33 Base Settings 36

Help 42

Help – Call Features 42 Help – Online Services 43

Online Services 44

Weather Updates 44 Headlines 45

Yellow Pages 47 Call Log 53

Missed calls 54 Answered Calls 55 Dialed calls 56

Advanced Features 57

Visual VoiceMail 57 Email 65 Address Book 72

Battery 85 Operating Range 86 Maintenance 86 About Cordless Telephones 87 Voice Modem Connections 88 Important Safety Instructions 89 Warranty 91

Regulations 93 Technical Specifications 95 Frequency control 95 Transmit frequency 95 Receive frequency 95 Channels 95 Nominal effective range 95 Size 95 Weight 95 Power requirements 95 Memory 95 Troubleshooting 96

During Installation 96 During Activation 97 Feature Specific 103

Index 105

Package Contents List

Getting to know the ip8301

Phone Keypad and Screen Layout

1. Earpiece - Audio output for telephone calls.

2. (Home key) – Press this

key to toggle between Phone content and Comcast related content

3. Left softkey – Press this key to select the action shown on the bottom left of the screen.

4. (speaker) – Press this key to turn the speakerphone on or off.

5. - Press this key to get a dial tone. After pre-dialing a number, press this key to make a call. Press this key to answer call waiting.

6. Keypad - These keys are used for dialing phone numbers, or entering text.

7. Microphone – Audio input for telephone calls.

8. Display Screen – Screen for

9. Right softkey – Press this key to

10. REDIAL/REMOVE – Press this

11. OFF – Press this key to end a call.

12. Navigation Keys - Use this key

Phone Keypad and Screen Layout

Visual display

select the action shown on the bottom right of the screen.

key to bring up a list of recently dialed numbers, or to delete characters when entering text.

Press this key from any menu or submenu to return to the idle screen.

for navigating menu screens and for positioning the cursor when editing text. While on a call, press the up or down Navigation key to adjust the listening volume. Press the center SEL to select the highlighted item.

Handset Status Icons

1. No connection to the telephone base. Make sure the telephone base is

powered on and the telephone is within its range.

2. The handset is not registered to a telephone base. See page 40 for registration

instructions.

3. Handset has signal and is communicating with the telephone base.

4. There are new voicemail messages.

5. There are new email messages

Handset Status Icons

6. The telephone line is in use.

7. Battery indicator. An animated battery icon is displayed when the battery is

charging.

8. The ringer volume is set to zero.

Using the Handset

Softkeys

The handset has two softkeys that serve multiple functions. The text shown above the softkey indicates the current function of the key. If no text is shown, then the key has no function

Basic navigation

• Press up or down navigation key or to move from one text box to another.

• Press the left or right navigation key or to move the cursor character by character within the same

text box

• Press the center NavKey/SEL/ to select a given option.

• Return to the idle screen at anytime by pressing OFF.

Entering text

Use the dial pad to enter characters while in a text entry field. The first key press will display the first character presented on the key. Pressing the key repeatedly will cycle through the characters on the key (see Chart of characters on pages 8-9).

Text Entry Tips

• Pressing the # key in text entry mode alternates between lower case mode, upper case mode, and numeric mode. The upper right corner of the screen will display which mode is activated.

• Pressing the * key in text entry mode will present a chart of different symbols that you can select from. Use

the navigation key to scroll though the options and press the center Navigation key/SEL/ to insert the symbol.

• Press 1 to enter a space. If the # key was used to enable numeric mode, then it will enter a 1.

• Press the left or right navigation keys or to move the cursor to the right of the character you want to

delete and press REDIAL/REMOVE to delete text.

Getting to know the ip8301

Chart of characters

Use the dial pad and the chart below to enter a text. Each press of a particular key causes characters to be displayed in the following order:

Lower case:

Getting to know the ip8301

Upper case:

Chart of symbols

Press the * key in text entry mode will present a chart of different symbols as shown in the following table.

Getting to know the ip8301

Base Layout

1. FIND HANDSET – If you

misplace a handset, press this button to make the handset ring. To stop the ringing, press OFF on the handset, or press FIND HANDSET on the telephone base again.

2. POWER – A steady red light indicates the base is powered on.

3. VWMI – A blinking orange light indicates that there are new voicemail messages. If the light is off, there are no new voicemail messages.

4. LINE IN USE – A blinking orange light indicates that there is an incoming call. A steady orange light indicates that the telephone line is in use. If the light is off, the telephone line is not in use.

5. INFO – A blinking orange light indicates that the telephone has an IP address from the broadband router, but cannot communicate with the Internet. A steady orange light indicates that the base is communicating with the Internet and is ready to be used. If the light is off, the base has failed to obtain an IP address from the router.

6. INTERNET – A steady or flickering orange light indicates the base is properly connected to the router.

7. RESET – Press the reset button while the telephone base is powered on to reboot the system. Press and hold the reset button for 10 seconds while the telephone base is powered on to reset the system PIN to the default (0000), clear the call history, and perform a software reboot.

8. TELEPHONE LINE JACK –

Connects to your home telephone line for making and receiving calls.

9. ETHERNET – Connects to your broadband router to access the Internet.

10. POWER JACK – Connects to the power adapter which plugs into an electrical outlet to provide power to the base.

Base Layout

Activation

Activating the Phone

The phone needs to be activated to use Comcast features. To activate your phone:

• Press center Navigation key/SEL/ to select the activation link “Activate your Comcast Digital Voice service”

• The screens will guide you through the activation process.

Basic Calling Features

Answering a call

The handset allows you to answer internal as well as external call.

• To answer the incoming call, press softkey Answer or key on the handset. Once the call is connected, the screen will display call connection screen with destination number.

• To disconnect the call, press OFF key.

Basic calling Features

Making a call

To make an external call:

• Use keypad to enter the destination number you wish to reach and press Call softkey / key to make the call. A splash screen will be displayed with the destination number.

• Call connecting screen and call in progress screens will follow with the destination number and the timer displaying the duration of the call.

• Press OFF Key to end the call.

Basic Calling Features

Making an internal “Intercom” call

The handset allows you to make internal as well as external call. To make an internal call:

• Use keypad to enter the destination handset number you wish to reach and press softkey Intercom/ key to make the call. A splash screen will be displayed with destination handset number.

• Call connecting and call in progress screens will follow with the destination number along with the timer displaying the duration of the call.

• Press OFF key to end the call.

While entering the Destination Number screen, if one digit is entered the Right softkey will be Intercom and

when the second digit is entered it is changed to Call allowing you to make an external call.

The Options Key in the Call Connected Screen has the option Internal Call to conference the call with an

internal handset number.

Basic calling Features

Answering an external call during an “Intercom” call

• During an intercom call, when there is an incoming external call, press softkey Answer on the handset and the intercom call will end automatically.

• To end the intercom call without answering the incoming call, press OFF on the handset.

Call waiting for External Calls

• If you have call waiting service, there will be a tone if there is an incoming call during a telephone conversation.

Press the key or softkey Answer to answer the new incoming call.

Basic Calling Features

Redial

The handset allows you to redial a number.

• To redial a number press the REDIAL/REMOVE key, a list of last dialed numbers is displayed.

• Use up or down navigation key or to choose the entry.

• Press key to make a call to the selected entry.

For more information about the calling features, refer the ‘welcome kit’ available in the package.

Basic Calling Features

Basic Phone Operations

Handset Speaker phone and hands-free

• During a call, press key to select between speakerphone and normal handset use.

Mute

• While you are on a call, press softkey Mute to prevent the other end party to hear your voice, and press softkey UnMute to return to two-ways conversation.

Volume

• During a call, press the up or down navigation key or to increase or decrease the volume respectively and a volume bar will be displayed in the screen.

Basic Phone Operations

Remote Firmware Upgrade

Remote Firmware upgrade is a process of upgrading your phone for any updates in the network. This process is initiated in the Silver Base whenever there are any new software updates available in the server. This process happens while you are on the Home screen or accessing any of the online services. There will be a message indicating when the firmware upgrade is started and then the base will go for a reboot and you will be able to see the LEDs blinking on the Silver Base. This process generally takes a minute and you will see a confirmation message about the status of the firmware upgrade process. Pressing start on the confirmation screen will return to the original screen. During the entire process of firmware upgrade, you will not be able to make or receive calls.

Remote Firmware Upgrade

Multiple Profiles

If you have Comcast.net email accounts, you will be able to create multiple profiles. If you are logged into your profile, you will be able to access Email and Network Address book features. If you are not logged into your profile, you will have access only to Visual voicemail, Yellow pages, Local

Address book, Headlines and Weather.

If you are logged into your profile, then your profile name will be displayed in the Home screen as shown in the

figure.

In the following section you will get to know how to create new profiles, delete profiles, change profile display name etc.

Multiple profiles

Create New user

This feature allows you to create a new profile:

• From the Home screen choose the Login softkey.

• Choose Create New User and Press center Navigation key/SEL/ .

• Type the user name and password and press OK softkey.

• If the user name and password is valid, then the profile will be created successfully and will ask if you would like

to change the display name.

• Pressing Yes asks for the Display Name. Typing the display name and pressing OK displays the users screen.

• Pressing No displays the users screen with the new profile

Multiple profiles

Profile login and logout

If you have to login to your profile,

• Press the softkey Login from the Home Screen

• Choose the profile and press center Navigation key/SEL/ .

• Type in the password and press OK softkey.

• You will be logged in

If you have to logout from your profile,

• Press the softkey Logout from the Home screen

• You will be logged out and the Home screen will be displayed.

Multiple profiles

Profile Settings

Delete User

This feature allows you to delete a user:

• Press the softkey Menu from the Home Screen

• Choose the Settings icon from Menu screen and press center Navigation key/SEL/ to display the settings

menu options.

• Choose the Profile Settings menu option and press the center Navigation key/SEL/ to select.

• Choose the Delete User option and press the center Navigation key/SEL/ .

• Choose the user and press center Navigation key/SEL/ .

• Press Yes softkey from the confirmation screen.

• Delete user screen will be displayed without the deleted user. If you delete your own profile then the default

profile CIS will be displayed.

You will be able to view Profile settings only if you are logged in to any of your profiles.

Profile Settings - Delete user

Auto Logout

This feature allows you enable / disable the auto logout option and set an auto logout timer if enabled:

• Press the softkey Menu from the Home Screen

• Choose the Settings icon from Menu screen and press center Navigation key/SEL/ to display the settings

menu options.

• Choose the Profile Settings menu option and press the center Navigation key/SEL/ to select.

• Press the up or down Navigation Key or to choose the Auto Logout option and press the center

Navigation key/SEL/ .

• Choose the timings from the options displayed in the screen. Choosing Never log me off option will disable the auto logout timer. Once the option is chosen press Done softkey. The auto logout timer will be enabled for the selected time / disabled and the Profile settings screen will be displayed.

Profile Settings-Auto Logout

Change Display Name

This feature allows you to Change the Display Name:

• Press the softkey Menu from the Home Screen

• Choose the Settings icon from Menu screen and press center Navigation key/SEL/ to display the settings

menu options.

• Choose the Profile Settings menu option and press the center Navigation key/SEL/ to select.

• Press the up or down Navigation Key to choose the Change Display Name option and press the center

Navigation key/SEL/ .

• Type the display name and press OK softkey.

Profile Settings – Change Display Name

Phone Settings

Ringer Volume

This feature allows you to adjust ringer volume for ring tone. To set the ringer volume:

• Press the softkey Menu from the Home Screen

• Choose the Settings icon from Menu screen and press center Navigation key/SEL/ to display the settings

menu options.

• Press the up or down Navigation Key or to choose the Phone Settings menu option and press the

center Navigation key/SEL/ to select.

• Press the up or down Navigation Key or to choose the Ringer Volume option and press the softkey Change to change the ringer volume.

• Press the up or down Navigation Key or to increase or decrease the volume, the volume bar will be displayed on the screen. To save the changed Ringer Volume, press the softkey Apply.

• Press softkey Back anytime to return to Phone Settings screen without changing the Ringer volume.

Press down Navigation key to decrease the volume to the lowest level. At the lowest level, the ringer

volume will be off and will be displayed in the screen header of the Home screen.

Phone Settings-Ringer Volume

Keypad Tone

This feature allows you to switch on or switch off the keypad tone. When the keypad tone is on, a sound will be generated while any key is pressed on the handset. To set the keypad tone:

• Press the softkey Menu from the Home Screen

• Choose the Settings icon from Menu screen and press center Navigation key/SEL/ to display the settings

menu options.

• Press the up or down Navigation Key or to choose the Phone Settings menu option and press the

center Navigation key/SEL/ to select.

• Press the up or down Navigation Key to choose the Keypad Tone menu option

• Press the up or down navigation key to choose On or Off and press the softkey Change to turn on or turn off

the keypad tone.

Phone Settings-Keypad Tone

Contrast

This feature allows you to adjust the contrast of the handset’s screen. To set the contrast level:

• Press the softkey Menu from the Home Screen

• Choose the Settings icon from Menu screen and press center Navigation key/SEL/ to display the settings

menu options.

• Press the up or down Navigation Key or to choose the Phone Settings menu option and press the

center Navigation key/SEL/ to select.

• Press the up or down Navigation Key or to choose the Contrast menu option and press the softkey Change to change the contrast.

• Press the up or down Navigation Key or to adjust the contrast level and press softkey Apply to set and store the contrast level.

Phone Settings-Contrast

Reset Settings

This feature allows you to reset the phone settings to the default. To reset:

• Press the softkey Menu from the Home Screen

• Choose the Settings icon from Menu screen and press center Navigation key/SEL/ to display the settings

menu options.

• Press the up or down Navigation Key or to choose the Phone Settings menu option and press the

Phone Settings-Reset Settings

center Navigation key/SEL/ key to select.

• Press the up or down Navigation Key or to choose the Reset Settings menu option and press the softkey Change to reset.

• Press softkey Yes key to reset the Phone settings.

Ring Tones

This feature allows you to set ring tone for different types of incoming calls. To set the ring tone:

• Press the softkey Menu from the Home Screen

Phone Settings-Ring Tones

• Choose the Settings icon from Menu screen and press center Navigation key/SEL/ to display the settings menu options.

• Press the up or down Navigation Key or to choose Ring Tones to display the list of ring tones available.

• Press the up or down Navigation Key or to choose a ring tone from the list and press the softkey

Options.

• Press the up or down Navigation Key or to choose one of the below options

 Select the Option Play to play the selected ring tone.  Select the Option Set as Ring Tone (Home) to set the ring tone for normal phone calls.  Select the Option Set as Ring Tone (Internal) to set the ring tone for intercom calls.

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