VTech ia5882, IA5884, ia5870, ia5865, ia5878 User Manual

Table of contents

Parts checklist . . . . . . . . . . . . . . . . . . . . . . 1

Parts checklist for ia5865/ia5870 . . . . . . . . . . . 1

Parts checklist for ia5878/ia5884 . . . . . . . . . . . 2

Parts checklist for ia5882/ia5890 . . . . . . . . . . . 3

Installation . . . . . . . . . . . . . . . . . . . . . . . . 4

Choose location . . . . . . . . . . . . . . . . . . . . 4

Connect power and telephone line cords . . . . . . . 4

Install handset battery. . . . . . . . . . . . . . . . . 5

Wall mounting bracket installation . . . . . . . . . . 6

Desk/table bracket installation . . . . . . . . . . . . 6

If you subscribe to DSL service . . . . . . . . . . . . 7

Belt clip . . . . . . . . . . . . . . . . . . . . . . . . 7

Check for dial tone . . . . . . . . . . . . . . . . . . 8

Charge the handset battery . . . . . . . . . . . . . . 8

Language . . . . . . . . . . . . . . . . . . . . . . . 8

Set the dial mode . . . . . . . . . . . . . . . . . . . 8

Set handset date and time . . . . . . . . . . . . . . 9

Handset ringer style . . . . . . . . . . . . . . . . . . 9

Set ringer volume . . . . . . . . . . . . . . . . . . . 9

Telephone operation . . . . . . . . . . . . . . . . . . 10

Handset layout . . . . . . . . . . . . . . . . . . . .10

Telephone base layout . . . . . . . . . . . . . . . .11

Handset operation. . . . . . . . . . . . . . . . . . .12

Telephone base operation . . . . . . . . . . . . . .14

Temporary tone dialing . . . . . . . . . . . . . . . .15

Call transfer . . . . . . . . . . . . . . . . . . . . . .15

Headset jack . . . . . . . . . . . . . . . . . . . . .17

Operating range . . . . . . . . . . . . . . . . . . . .17

Directory . . . . . . . . . . . . . . . . . . . . . . . . 18

Store a directory entry. . . . . . . . . . . . . . . . .18

Chart of characters . . . . . . . . . . . . . . . . . .19

Edit a directory entry . . . . . . . . . . . . . . . . .20

Delete a directory entry . . . . . . . . . . . . . . . .20

Move a directory entry into speed dial . . . . . . . .21

Dial a number from the directory . . . . . . . . . . .21

Speed dial. . . . . . . . . . . . . . . . . . . . . . . . 22

Store a speed dial entry . . . . . . . . . . . . . . . .22

Edit a speed dial entry . . . . . . . . . . . . . . . .23

Delete a speed dial entry . . . . . . . . . . . . . . .24

Dial a speed dial number . . . . . . . . . . . . . . .24

Reassign locations in speed dial . . . . . . . . . . .24

Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . 25

About call history (caller ID) . . . . . . . . . . . . . .26

Review call history . . . . . . . . . . . . . . . . . .26

Delete records from call history . . . . . . . . . . . .27

Dial a displayed number . . . . . . . . . . . . . . .27

Store a call history record in the directory. . . . . . .27

Display screen messages . . . . . . . . . . . . . . .28

Answering system operation . . . . . . . . . . . . . . 29

Audible indicators . . . . . . . . . . . . . . . . . . .29

Setting the clock. . . . . . . . . . . . . . . . . . . .29

Record your announcement. . . . . . . . . . . . . .30

Review your announcement . . . . . . . . . . . . .30

Delete your announcement . . . . . . . . . . . . . .31

Setup the answering system . . . . . . . . . . . . .31

Listen to, save & delete messages . . . . . . . . . .33

Call screening/intercept . . . . . . . . . . . . . . . .33

Record a memo . . . . . . . . . . . . . . . . . . . .33

Answering system operation - remote access . . . . . 35

Accessing the answering system remotely . . . . . .35

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Voice menu . . . . . . . . . . . . . . . . . . . . . .35

Remote access commands . . . . . . . . . . . . . .35

Display screen messages . . . . . . . . . . . . . . .37

Battery information . . . . . . . . . . . . . . . . . . . 38

Battery care and performance . . . . . . . . . . . .38

Replacing the handset battery . . . . . . . . . . . .38

Troubleshooting. . . . . . . . . . . . . . . . . . . . . 39

Maintenance . . . . . . . . . . . . . . . . . . . . . . 49

Limited Warranty . . . . . . . . . . . . . . . . . . . . 49

Important safety instructions . . . . . . . . . . . . . . 51

FCC, ACTA and IC regulations . . . . . . . . . . . . . 52

The RBRC® seal . . . . . . . . . . . . . . . . . . . . 53

Technical specications. . . . . . . . . . . . . . . . . 54

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 55

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NEED HELP?

This user’s manual has all the feature operation and troubleshooting you will need

to install and operate your new VTech phone. Please take the time to review

thoroughly to ensure proper installation of this VTech innovative and feature rich

product. You can also visit our website at www.vtechphones.com for support,

shopping, and everything new at VTech.

In Canada, please visit www.vtechcanada.com

iii

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Parts checklist

SELECT

Parts checklist for ia5865/ia5870

Getting started

• Tel ephone base with wall

mounting/desktop bracket

• Handsets (2)

• Charger

• Telephone line cord

• Base power adapter

• Charger power adapter

• Belt clips (2)

• Batteries (2)

• User’s manual

To purchase replacement batteries, visit us on the web at www.vtechphones.com or call us at 1-800-595-9511. In Canada, go to www.vtechcanada.com or call us at 1-800-267-7377.

Telephone base with wall mounting/desktop bracket

Telephone line cord

Belt clips (2)

Battery compartment covers (2)

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Handsets (2)

Base power adapter

Batteries (2)

• Important! Please read the Important safety instructions on page 51 before using this telephone.

Charger

Charger power adapter

User’s manual

Parts checklist

SELECT

Parts checklist for ia5878/ia5884

• Telephone base with wall

mounting/desktop bracket

• Handsets (3)

• Chargers (2)

• Telephone line cord

• Base power adapter

• Charger power adapters (2)

• Belt clips (3)

Telephone base with wall mounting/desktop bracket

Handsets (3)

• Batteries (3)

• User’s manual

To purchase replacement batteries, visit us on the web at www.vtechphones.com or call us at 1-800-595-9511. In Canada, go to www.vtechcanada.com or call us at 1-800-267-7377.

www.vtechphones.com

Telephone line cord

Belt clips (3)

Battery compartment covers (3)

Base power adapter

Batteries (3)

Chargers (2)

Charger power adapters (2)

User’s manual

Parts checklist

SELECT

Parts checklist for ia5882/ia5890

• Tel ephone base with wall

mounting/desktop bracket

• Handsets (4)

• Chargers (3)

• Telephone line cord

• Base power adapter

• Charger power adapters (3)

• Belt clips (4)

• Batteries (4)

• User’s manual

To purchase replacement batteries, visit us on the web at www.vtechphones.com or call us at 1-800-595-9511. In Canada, go to www.vtechcanada.com or call us at 1-800-267-7377.

Telephone base with wall mounting/desktop bracket

Telephone line cord

Belt clips (4)

Handsets (4)

Base power adapter

Batteries (4)

Getting started

Chargers (3)

Charger power adapters (3)

User’s manual

Battery compartment covers (4)

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• Install the telephone base away from electronic equipment such as personal computers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.

• Connect the power and telephone line cords to the underside of the base as illustrated.

• Plug the base power adapter into an electrical outlet.

• Connect the telephone line cord to the wall jack.

• This power unit is intended to be correctly orientated

in a vertical or oor

mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under the table

/cabinet outlet.

Installation

Choose location

For maximum performance of your cordless telephone system:

1. Choose a central location for your telephone base.

2. Install your telephone base and extension handset away from electronic equipment, such as personal computers, television sets and microwave ovens.

3. In locations where there are multiple cordless telephones, separate telephone bases as much as possible.

4. Install your telephone equipment away from heat sources and sunlight.

5. Avoid excessive moisture, dust or extreme cold.

Connect power and telephone line cords

Standard electrical outlet

Modular telephone jack

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Installation

Install handset battery

a) Align the two holes in the plug with the socket

pins in the handset battery compartment, matching the red and black wires to the colorcoded label. Snap the plug into place. Put the battery into the compartment.

Place the battery in the compartment with the wires tucked inside.

c) Place battery compartment cover by sliding it upward until it clicks into place.

d) The battery may have enough power for short

calls. For best performance, put the handset in the telephone base and charge the battery for at least 16 hours.

Getting started

• Use only the provided VTech battery, or equivalent. To purchase replacement batteries, visit us on the web at www. vtechphones. com or call us at 1-800-595-

9511. In Canada,go to www. vtechcanada. com or call us at 1-800-267-7377.

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Installation

Wall mounting bracket installation (optional)

Your telephone base comes with the wall mounting/desktop bracket installed, ready for desktop use. If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate. For wall mounting, follow these instructions:

• First, insert the lower portion tabs of the wall mounting/desktop bracket into the lower grooves in the telephone base, then snap the upper portion tabs of the bracket into place.

• Mount the telephone base on the wall by positioning it so the mounting studs will t into the holes

on the telephone base and wall mounting/desktop bracket. Slide the telephone base down on the mounting studs until it locks into place.

To remove the bracket, press both upper portion tabs rmly inward and pull the bracket downward

• until it release from the grooves.

upper portion tab

lower portion tab

lower groove

Desk/table bracket installation

To place your telephone base on a desk or table, insert the wall mounting/desktop bracket.

Insert the lower portion tabs of the bracket into the upper

• grooves of the telephone base.

• Snap the upper portion tabs of the bracket into place. To remove the bracket, press both upper portion tabs

• firmly inward and pull the brac ket upward until it is released from the grooves.

upper grooves

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Installation

If you subscribe to DSL service

If you receive high speed internet service through your telephone line (commonly referred to as DSL) and you are experiencing interference during conversations and/or your caller ID features aren’t functioning

properly, install a DSL lter to the telephone line between the telephone base and the telephone line jack. Contact your DSL provider to obtain a DSL lter.

Getting started

Belt clip (optional)

Telephone line cord

To single telephone jack (RJ11C)

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DSL filter (for DSL users)

To removeTo attach

• If the phone will not be used for a long period of time, remove the battery to prevent battery damage.

Installation

Check for dial tone

After the batteries are charged, pick up the handset and press TALK/FLASH; you should hear a

dial tone. If you do not, refer to the Troubleshooting section in the back of this user’s manual.

Charge the handset battery

The battery may have enough power to allow for short calls. If the battery power is low, NEEDS

RECHARGING will appear on the handset screen. For best performance charge the battery for at

least 16 hours the rst time.

Language

• Press PROG, then press or until LANGUAGE is displayed. Press SELECT.

• The current setting blinks. Press or Espanol or Francais).

• Press SELECT to save your selection.

Set the dial mode

If you have touch tone service, the phone is ready to use as soon as the battery is charged. If you

have pulse (rotary) service, you’ll need to change the dial mode.

• Press PROG.

• Press or until the screen displays DIAL MODE: and the current setting.

• Press SELECT. The current setting blinks.

• Press or

• Press SELECT to save.

to select TONE or PULSE.

until the screen displays the correct language (English,

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Installation

Set handset date and time

If you subscribe to caller ID service, the date and time will be set automatically with the rst incoming call. If you do not have caller ID service, you can set the date and time manually:

• Press PROG, then press or until DATE/TIME is displayed. Press SELECT.

• The month is ashing. Press or until the screen displays the correct month. Press SELECT.

• The day is ashing. Press or until the screen displays the correct day. Press SELECT.

• The hour is ashing. Press or until the screen displays the correct hour. Press SELECT.

• The minute is ashing. Press or until the screen displays the correct minute. Press SELECT.

• AM or PM is ashing. Press or to choose between AM or PM. Press SELECT.

Handset ringer style

You can select from four different handset ringer styles, or turn the ringer off.

1. With the handset in idle (off) mode, press PROG.

2. Press or until the screen displays RINGER: and current setting.

3. Press SELECT. The current setting blinks, and you will hear a sample of the ring.

4. Press or to select RINGER: 1, 2, 3, 4 or OFF. You will hear a sample of each ring tone.

5. Press SELECT to choose the displayed ringer setting.

Set ringer volume

You can select from two different handset ringer volume, or turn the ringer off.

1. Begin with the handset in idle (off) mode.

2. Press and hold or

3. The current setting blinks, and you will hear a sample of the ring volume. Press or

5. Press SELECT to choose the displayed ringer setting.

to select ringer volume: OFF LOW HIGH. You will hear a sample of each ring tone.

until the screen displays OFF LOW HIGH.

Getting started

• In the event the battery loses all of its power or is removed, the time setting will be lost.

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1,2

3,4

SELECT

Telephone operation

Handset layout

1. TALK

2. FLASH

3. CHAN (channel)

4. REMOVE

5. Answer a call

6. /CID VOL-

/VOL+

7. SELECT

8. OFF

9. REDIAL/PAUSE

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10. PROG (program)

Telephone operation

Telephone base layout

11. CHARGE/IN USE

12. Message window

13. ANS ON/OFF

14. PLAY/STOP

15. REPEAT/

16. SKIP/

17. DELETE/ X

18. VOL /

19. CLOCK

20. SETUP

21. ANNC (announcement)

22. RECORD

23. FIND HANDSET

Basic operation

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• Whenever the phone is in use, call timer will be shown at the top right corner.

Telephone operation

Handset operation

Making calls

• Press TALK/FLASH, then dial the number. — OR — Dial the number (press to backspace), then press TALK/FLASH. Ending calls

• Press OFF to end your call. — OR —

Put the handset on the telephone base or charger to end your call.

Answering Calls

• Press any key to answer a call (except OFF, or ).

FLASH During a call, press TALK/FLASH to receive an incoming call, if call waiting is activated.

CHAN Press CHAN/REMOVE to switch to a clear channel while on a call.

REMOVE

When viewing the call log, press to delete the current record displayed. While handset is in idle mode, press and hold to delete all records in the call log.

/CID VOL- and /VOL+ /CID VOL-

• While on a call, press to decrease the volume. A double beep will sound when you reach the lowest setting.

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Telephone operation

• While phone is not in use, press to display caller ID information.

• While entering names or numbers into memory, press then press CHAN/REMOVE to delete the last character entered.

/VOL+

• While on a call, press to increase the volume. A double beep will sound when you reach the highest setting.

• While phone is not in use, press to display directory entries.

• While entering names, press twice to add a space.

SELECT

Press to conrm an entry of operation, or to select highlighted item from menu.

OFF

During a call, press to hang up. While using menu, press to cancel an operation or exit the menu display.

REDIAL/PAUSE

Press to view redial number. Press it again to delete the redial number. Press to insert a dialing pause while entering a number.

PROG (program) With the handset in idle (on-hook), press to enter programming mode.

VOL (volume) During a call, press or to adjust the listening volume to a comfortable level.

Basic operation

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• Only one handset can be on a call at a time. For example, if HS1 is on a call and HS2 presses the TALK/FLASH button, OTHER

HANDSET ON OR OUT OF RANGE

will display.

Telephone operation

Telephone base operation

CHARGE/IN USE

• Flashes in unison with an incoming call’s ringing.

• Flashes slowly when the handset is in use or answering machine picks up a call or extension is off hook.

• Glows steadily when the handset is charging.

Message window

Indicate the status of answering machine. (e.g. show the number of message recorded in the mailbox.)

ANS ON/OFF

Set the answering machine to answer an incoming call.

PLAY/STOP

• Play back recorded messages in mailbox.

• Stop the playback of message.

REPEAT/

Repeat or playback the previous message during playback or as a parameters setting in the SETUP mode.

SKIP/

Skip forward a message during playback or move to the next setting in SETUP mode.

DELETE

Delete individual or all the messages.

VOL /

Increase/decrease speaker volume.

CLOCK

Press to announce the current time. Press again to enter clock set mode.

SETUP

To set various answering machine features. For details, please refer to the Answering system operation section.

ANNC (announcement)

Enter announcement mode and press again to quit.

FIND HANDSET

To page handset(s).

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Telephone operation

Temporary tone dialing

If you have pulse (rotary) dialing, you can change from pulse dialing to touch tone dialing during a call by pressing *TONE. This is useful if you need to send touch tone signals for access to telephone banking or long distance services.

1. Press *TONE when handset is off hook or on a call.

2. Dial the number.

3. After you hang up, the phone automatically returns to pulse dialing.

Call transfer

To transfer an external call from one handset (HS1) to the other handset (HS2):

For the ia5865/ia5870

1. While on a call, press SELECT on HS1 to forward the call to HS2. HS1 will show: HS2 will ring and show:

CALL TRANSFERRED

2. Press TALK/FLASH on HS2 to answer the transferred call. HS1 will return to the idle mode.

TRANSFERRED CALL

• Only one handset can be on a call at a time. For example, if HS1 is on a call and HS2 presses the TALK/FLASH button, OTHER

HANDSET ON OR OUT OF RANGE

will display.

• The phone will

automatically return to pulse service after you hang up.

Basic operation

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• If HS2 cannot be found, HS1 will generate an error tone and continue the call automatically. Before HS2 answers, HS1 can press TALK/FLASH to cancel the forward function and continue the external call.

• If HS2 doesn’t respond within 30 seconds, HS1 will start ringing until TALK/FLASH is pressed to pick up the returned call. If it is not answered within another 30 seconds, the external call will end automatically.

Telephone operation

For the ia5878/ia5884

1. While on a call, press SELECT on HS1 to forward the call to the destination handset. HS1 will show: Destination handset will ring and show:

ENTER 1-3

2. Enter the destination handset number you want to transfer.

3. Press TALK/FLASH on the destination handset to answer the transferred call. HS1 will return to the idle mode.

For the ia5882/ia5890

1. While on a call, press SELECT on HS1 to forward the call to the destination handset.

HS1 will show: Destination handset will ring and show:

ENTER 1-4

2. Enter the destination handset number you want to transfer.

3. Press TALK/FLASH on the destination handset to answer the transferred call. HS1 will return to the idle mode.

TRANSFERRED CALL

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