VTech DS6521-2, DS6520-22, DS6521-3, DS6521, DS6522-3 User Manual

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User’s manual

w w w.v t e c h p h o n es . c o m

Models: DS6520-22/DS6521/

DS6521-2/DS6521-3/ DS6522-3/DS6522-32/ DS6522-4

Congratulations

Compatible with

Hearing Aid T-Coil

TIA-1083

on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 78 of this manual.

This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. In Canada, please visit www.vtechcanada.com.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR efficiency guidelines.

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

label indicating it meets the latest energy

Registration

Product news

Learn about the latest VTech products.

The Bluetooth® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by VTech Holdings Limited is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners.

Table of contents

Getting started .............................1

Parts checklist .................................... 1

Telephone base and charger

installation ....................................... 2

Handset battery installation ................ 3

Handset battery charging ................... 4

Are you a new cable or VoIP

subscriber? .....................................5

Did you subscribe to voicemail

service from your telephone

service provider? ............................ 5

Installation options ............................. 6

Tabletop to wall mount installation ..... 6

Wall mount to tabletop installation .....8

Telephone base layout ....................... 9

Handset layout .................................10

Bluetooth ....................................12

Introducing Bluetooth ....................... 12

Glossary of terms ............................ 14

Bluetooth setup ................................15

Add a cell phone .............................. 15

Auto connection ............................... 16

Connect a paired cell phone ............16

Disconnect a paired cell phone ........ 16

Review the cell devices list ..............16

Download directory .......................... 17

Telephone settings ...................18

Using the menu ................................ 18

Handset ringer volume ..................... 19

Telephone base ringer volume ......... 19

Ringer tone ....................................... 19

Quiet mode ....................................... 20

Set date and time ............................. 21

LCD language ..................................22

Voicemail number ............................. 22

Clear voicemail indicators ................ 23

Key tone ........................................... 24

Home area code ............................... 24

Dial mode ......................................... 25

Website ............................................ 25

Telephone operation .................26

Make a home call ............................. 26

Predial a home call ........................... 26

Answer a home call .......................... 26

End a home call ............................... 26

Call waiting on the home line ........... 26

Make a cell call ................................. 27

Predial a cell call ..............................27

Answer a cell call ............................. 27

End a cell call ................................... 28

Call waiting on the cell line ............... 28

Answer a cell call while on a

home call ....................................... 28

Cell phone voicemail ........................ 28

Answer a home call while on a

cell call .......................................... 28

Speakerphone .................................. 29

Volume control..................................29

Mute ................................................. 29

Redial ............................................... 30

Temporary ringer silencing ............... 30

Chain dialing ..................................... 31

Temporary tone dialing ..................... 31

Find handset..................................... 32

Multiple handset use .................33

Join a call in progress ...................... 33

Transfer a call ................................... 33

Intercom ........................................... 34

Answer an incoming call during an

intercom call .................................. 34

Directory .....................................35

About the directory ........................... 35

Add a directory entry ........................ 36

Review directory entries ................... 38

Alphabetical search .......................... 38

Dial a directory entry ........................ 39

Edit a directory entry ........................ 39

Delete a directory entry .................... 40

Delete all contacts ............................ 40

Speed Dial ........................................ 41

Table of contents

Assign a speed dial entry ................. 41

Reassign a speed dial entry ............. 41

Dial a speed dial entry ...................... 42

Delete a speed dial entry ................. 42

Delete all old messages ................... 58

Record, play and delete memos ...... 58

Message window displays ............... 59

Remote access ................................ 60

Caller ID ......................................43

About caller ID .................................. 43

Information about caller ID with

call waiting .................................... 43

Caller ID log ...................................... 44

Memory match.................................. 44

Missed call indicator ......................... 45

Review the caller ID log ................... 45

View dialing options ......................... 46

Dial a caller ID log entry ................... 47

Save a caller ID log entry to the

directory ........................................ 47

Delete caller ID log entries ............... 48

Caller ID log screen messages ........ 48

Answering system settings......49

Answering system ............................ 49

Announcement ................................. 49

Record your own announcement ..... 49

Play your announcement .................49

Delete your announcement .............. 50

Answer on/off ...................................50

Call screening................................... 51

Number of rings ................................ 51

Remote access code ........................ 52

Message alert tone ........................... 52

Recording time ................................. 53

Appendix ....................................61

Screen messages ............................ 61

Handset and telephone base

indicators ....................................... 63

Expand your telephone system ........ 65

Add and register a handset .............. 65

Deregister handsets ......................... 66

Troubleshooting ................................ 67

Important safety instructions ............ 77

Battery .............................................. 78

Precautions for users of implanted

cardiac pacemakers ...................... 78

Operating range ...............................78

ECO mode ........................................ 78

Maintenance ..................................... 79

About cordless telephones ............... 79

The RBRC® seal ............................... 80

FCC, ACTA and IC regulations ........ 81

California Energy Commission battery

charging testing instructions ......... 83

For C-UL compliance only ................ 84

Limited warranty ............................... 87

Technical specifications .................... 89

Index ...........................................90

Answering system operation ...54

Answering system and voicemail ..... 54

Using the answering system and

voicemail together ......................... 54

Message capacity ............................ 55

New message indication .................. 55

Call screening................................... 55

Call intercept .................................... 56

Temporarily turn off the message

alert tone ....................................... 56

Message playback ........................... 57

Getting started

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.

Battery compartment cover (1 for DS6521)

(2 for DS6520-22/DS6521-2) (3 for DS6521-3/DS6522-3/ DS6522-32) (4 for DS6522-4)

Telephone line cord

Wall mount bracket

Battery (1 for DS6521)

(2 for DS6520-22/DS6521-2) (3 for DS6521-3/DS6522-3/ DS6522-32) (4 for DS6522-4)

Telephone base

Abridged user’s manual

Handset (1 for DS6521)

(2 for DS6520-22/DS6521-2) (3 for DS6521-3/DS6522-3/ DS6522-32) (4 for DS6522-4)

Telephone base adapter

Quick start guide

Charger and charger adapter (1 for DS6520-22/DS6521-2)

(2 for DS6521-3/DS6522-3/ DS6522-32) (3 for DS6522-4)

To purchase replacement batteries or power adapters, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

Abridged user’s manual

Quick start guide

Getting started

Telephone base and charger installation

Install the telephone base and handset charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through

your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

Electrical outlet not controlled by a wall switch

Telephone base power adapter

Telephone wall jack

A DSL filter (not included) is required if you have DSL high-speed Internet service. The DSL filter must be plugged into the telephone wall jack.

Telephone line cord

Electrical outlet not controlled by a wall switch

Charger adapter

Telephone base

Even if you do not subscribe to any conventional telephone service, you can still use the cell line alone without plugging in a telephone line cord.

Charger

CAUTION: If you subscribe to telephone service from a cable company or a VoIP service

provider, contact your cable/VoIP service provider for more information.

Getting started

Handset battery installation

Install the battery as shown below.

Plug the battery connector securely

1. Place the battery with the label

into the socket inside the handset battery compartment, matching the orientation of the engraved label.

Align the cover flat against the

battery compartment, then slide it towards the center of the handset until it clicks into place.

2. THIS SIDE UP facing up and the wires inside the battery compartment.

Charge the handset by placing it

4. in the telephone base or handset charger. The CHARGE light is on when the handset is charging.

CHARGE light

remains on when charging.

If the handset will not be used for a long time, disconnect and remove the battery

•

to prevent possible leakage. To purchase replacement batteries, visit our website at www.vtechphones.com

•

or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

IMPORTANT:

Check for a dial tone by pressing /HOME. If you hear a dial tone, the installation is successful.

If you do not hear a dial tone:

Make sure the installation procedures described above are properly done.

•

It may be a wiring problem. If you have changed your telephone service to digital

•

service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your cable/VoIP service provider for more information.

Getting started

Handset battery charging

Once you have installed the battery, the screen indicates the battery status (see the following table).

For best performance, keep the handset in the telephone base or handset

•

charger when not in use. The battery is fully charged after 12 hours of continuous charging.

•

If you place the handset in the telephone base or handset charger without

•

installing a battery, the screen displays NO BATTERY.

Battery indicators Battery status Action

The screen is blank, or displays Put in charger and flashes.

The battery has no or very little charge. The handset cannot be used.

Charge without interruption (about 30 minutes).

The screen displays Low battery and flashes.

The screen displays HANDSET X.

The battery has enough charge to be used for a short time.

The battery is charged. To keep the battery charged, place

Charge without interruption (about 30 minutes).

it in the telephone base or handset charger when not in use.

When it is fully charged, you can expect the following performance:

Operation Operating time

While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to three hours While not in use (standby**) Up to five days

* Operating times vary depending on your actual use and the age of the battery. ** Handset is not charging or in use.

After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time. For instructions, see Set date and time on page 21. To skip setting, press CANCEL.

Date: MM/DD/YY

ECO

Getting started

Are you a new cable or VoIP subscriber?

If your answer is yes, the existing telephone jacks in your home may no longer

work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home.

To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).

If your answer is no, your existing telephone jacks will continue to work as normal.

Conventional

OLD

Main

landline

NEW

Cable or

Internet

telephone line jack

Modem/Router/

Did you subscribe to voicemail service from your telephone service provider?

Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system and voicemail on page 54 for more information.

To use the built-in answering system:

You may see this online Complete user’s manual on how to record your outgoing announcement, retrieve messages and other related operations. You may also refer to the Abridged user’s manual in your product package for abbreviated instructions.

To use the voicemail:

To retrieve your voicemail messages, you typically dial an access number provided by yout telephone service provider, and then enter a number provided by your telephone service provider for instructions on how to configure the voicemail settings and listen to messages.

Getting started

Installation options

Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dualstud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate.

Tabletop to wall mount installation

If you have already installed the telephone for tabletop use, unplug the telephone

1. line cord from the telephone wall jack, and unplug the telephone base power adapter from the wall outlet. Remove the telephone line cord and the power adapter cord from the grooves.

Route the telephone line cord through the rectangular hole on the wall mount

2. bracket and plug it into the telephone wall jack. Route the power cord out of the telephone base and plug it into an electrical outlet not controlled by a wall switch.

Getting started

Tabletop to wall mount installation

Position the lower portion grooves on the telephone base to the lower portion

3. tabs (marked B) on the wall mount bracket. Make sure the upper portion grooves of the telephone base are above the upper portion tabs (marked A) on the wall mount bracket. Push the telephone base down until it clicks securely in place.

Align the holes on the bracket with the standard wall plate and slide the bracket

4. down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties.

Getting started

Wall mount to tabletop installation

If the telephone line cord and power adapter cord are bundled, untie them first.

1. Slide the wall mount bracket up and remove it from the wall plate. Unplug the

2. telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet.

Slide the telephone base up and remove it from the wall mount bracket.

3. See Telephone base and charger installation on page 2.

Getting started

Telephone base layout

IN USE light

Flashes when there is an incoming

•

call, or another telephone sharing the same line is in use.

On when the handset is in use, or

•

the answering system is answering a call.

/FIND HANDSET

Press to page all

•

system handsets (page 32).

1/ 2 lights

On when the telephone base is paired and

•

connected with a Bluetooth device (page 15). Alternates when the telephone base is in

•

discoverable mode.

X/DELETE

Press to delete the playing

•

message (page 57). When the phone is not in

•

use, press twice to delete all previously reviewed messages (page 58).

/REPEAT

Press to repeat a message

•

(page 57). Press twice to play the

•

previous message (page 57).

Message window

Shows the number of messages,

•

and other information of the answering system or telephone base (page 59).

/VOL and VOL/

Press to adjust the

•

volume during message playback (page 57).

Press to adjust the

•

telephone base ringer volume when the phone is not in use (page 19).

/ANS ON/OFF

Press to turn the answering

•

system on or off (page 50).

/PLAY/STOP

Press to play messages

•

(page 57). Press to stop message

•

playback (page 57).

/SKIP

Press to skip to the next

•

message (page 57).

1/ 2

Press and hold to add or

•

replace a cell phone (page 15).

Press to connect the paired

•

cell phone (page 16).

Getting started

Handset layout

CHARGE light

On when the handset is charging in the telephone

•

base or handset charger (page 3).

VOLUME/ / (directory)

Press to review the directory when the phone is not in

•

use (page 38). Press to scroll up while in a menu, or in the directory,

•

caller ID log or redial list. While entering names or numbers, press to move the

•

cursor to the right. During a call or message playback, press to increase

•

the listening volume (pages 29 and 57).

/CELL

Press to make or answer a cell call (page 27).

•

During a cell call, press to answer an incoming cell call

•

when you hear a call waiting alert (page 28).

/HOME/FLASH

Press to make or answer a home call (page 26).

•

During a call, press to answer an incoming home call

•

when you receive a call waiting alert (page 26).

While reviewing a caller ID log entry, press repeatedly

•

to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 46).

Press and hold to set or dial your voicemail number

•

(page 22).

During a call, press to switch to tone dialing if you

•

have pulse service (page 31).

(Speakerphone)

Press to make or answer a call using the handset

•

speakerphone (pages 26 and 27). During a call, press to switch between the handset

•

speakerphone and the cordless handset (page 29).

REDIAL/PAUSE

Press repeatedly to view the last 10 numbers dialed

•

(page 30). While entering numbers, press and hold to insert a

•

dialing pause (pages 26, 36 and 37).

Getting started

Handset layout

VOLUME/ /CID (caller ID)

Press to review the caller ID log when the phone is

•

not in use (page 45). Press to scroll down while in a menu, or in the

•

directory, caller ID log or redial list. While entering names or numbers, press to move

•

the cursor to the left. During a call or message playback, press to

•

decrease the listening volume (pages 29 and 57).

MENU/SELECT

Press to show the menu (page 18).

•

While in the menu, press to select an item or save

•

an entry or setting.

OFF/CANCEL

During a call, press to hang up (pages 26 and 28).

•

While in a menu, press to return to the previous

•

menu, or press and hold to return to idle mode, without making changes.

Press to delete digits while predialing (pages 26

•

and 27). While the phone is ringing, press to silence the

•

handset ringer temporarily (page 30). Press and hold to erase the missed call indicator

•

when the phone is not in use (page 45).

Dialing keys

Press to enter numbers or characters.

•

Press to answer an incoming call.

•

Press repeatedly to display other dialing options

•

while reviewing a caller ID log entry (page 46). Press and hold to set and turn on the quiet mode,

•

or to turn it off (page 20).

MUTE/DELETE

During a call, press to mute the microphone

•

(page 29). While the phone is ringing, press to silence the

•

handset ringer temporarily (page 30). While reviewing the redial list, directory or caller ID

•

log, press to delete an individual entry (page 30, page 40 and page 48 respectively).

While using the dialing keys, press to delete digits,

•

or press and hold to return to idle mode.

Bluetooth

Introducing Bluetooth

Your new DS6520/DS6521/DS6522 telephone system with Bluetooth wireless technology has the following features:

Pair and connect up to a maximum of two cell phones with the telephone base

•

to make and receive cell calls. Only one cell phone can be active on a call at a time.

Make and receive calls using your cell phone plan while utilizing the ease and

•

comfort of your home telephone system. Receive phonebook entries from your cell phone.

•

IMPORTANT INFORMATION

Refer to the user's manual of your Bluetooth enabled cell phone for more

•

information about how that device uses Bluetooth connectivity. Bluetooth wireless technology operates within a short range (a maximum of

•

approximately 30 feet) from the telephone base. Keep connected cell phones within this range. For optimal performance, keep your cell phone within 15 feet of the telephone base while using the DS6520/DS6521/DS6522 cell line.

If your cell phone has poor reception in your home, the DS6520/DS6521/DS6522

•

cannot improve the reception. However, if there is a location in your house with better reception, you can leave your cell phone at that location while using the DS6520/DS6521/DS6522 cell line.

If you experience poor sound quality, place your cell phone closer to the

•

DS6520/DS6521/DS6522 to ensure strong Bluetooth signal strength. Make sure there are no physical obstacles between the DS6520/DS6521/DS6522 and the cell phone, such as large furniture or thick walls.

Less than 15 feet for

optimal performance

DS6520/DS6521/DS6522 Cellular signal

Bluetooth

IMPORTANT INFORMATION

Charge your cell phone while it is connected to the telephone base. Your cell

•

phone's battery will discharge faster while it is connected to the telephone base via Bluetooth wireless technology.

Monitor your cell phone's usage because minutes are deducted from your

•

cellular plan for the duration of all cell calls.

Refer to Bluetooth setup (page 15) to learn how to set up and manage your Bluetooth enabled devices. Refer to Telephone operation (page 26) on how to operate your Bluetooth devices with your new DS6520/DS6521/DS6522 telephone system with Bluetooth wireless technology. Refer to Troubleshooting (page 68) if you experience difficulty using the telephone system.

Bluetooth

Glossary of terms

Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth enabled cell phone and your new DS6520/DS6521/

DS6522 telephone system.

Bluetooth cell phone - refers to a Bluetooth enabled cellular telephone.

Cell line - the telephone line associated with your cell phone service. On your DS6520/DS6521/DS6522 handset, press /CELL to use the cell line.

Connected - when you pair a Bluetooth cell phone to the DS6520/DS6521/ DS6522, it is automatically connected. When a cell phone is connected, 1 and/or 2 displays after on the handset and the 1 and/or 2 light on the telephone

base is on. If a cell phone loses its connection to the telephone base, it must be reconnected before you can use the cell phone with the DS6520/DS6521/DS6522.

Disconnected - when a cell phone is disconnected, the on the handset no longer displays and the 1/ 2 light on the telephone base is off.

Discoverable mode - before a Bluetooth enabled device can be paired, it must be set to this mode. When pairing your cell phone, the telephone base will be set to this mode. Depending on the manufacturer, this mode is sometimes referred to as

Find Me or Visibility.

Home line - your conventional telephone land line. On your DS6520/DS6521/ DS6522 handset, press /HOME/FLASH to use the home line.

Paired device - once a Bluetooth enabled cell phone has been paired with the

telephone base, it appears on the cell devices list. A maximum of two cell phones can be paired with the telephone base.

Pairing - this refers to the process of Bluetooth enabled cell phone registering device information with each other. The telephone base must be paired with the Bluetooth enabled cell phone before it can be used. Depending on the manufacturer, this is also referred to as Bonding.

PIN - by default, the PIN is 0000 for the telephone base and for most Bluetooth devices. PIN information must be exchanged between Bluetooth devices before they can be used. This is also known as a Passkey or Passcode.

Bluetooth

Bluetooth setup

To use a Bluetooth enabled cell phone with your DS6520/DS6521/DS6522, you must first pair and connect it with the telephone base. All DS6520/DS6521/DS6522 handsets can be used to make or answer on the cell phone line.

Bluetooth wireless technology operates within a short range (30 feet). When you pair a Bluetooth cell phone to the telephone base, move closer to the telephone base to maintain sufficient signal strength. For optimal performance, keep your cell

phone within 15 feet of the telephone base while using the cell line.

Add a cell phone

Before you begin, make sure that you have cellular coverage and your Bluetooth enabled cell phone is not connected to any other Bluetooth devices. Refer to your cell phone user's manual to learn how to search for or add new Bluetooth devices.

All paired cell phones are shown on the cell devices list. Once you have paired and connected a device with the telephone base, you do not

need to repeat the procedure again unless you want to replace the existing paired cell phone with a new one.

To pair and connect a cell phone:

Press and hold 1/ 2 on the telephone base for about

1. four seconds. You hear two beeps and the 1/ 2 light blinks.

If there is already a cell phone in the slot, the existing

•

cell phone will be erased from cell devices list.

Turn on the Bluetooth feature of your cell phone. Once your cell phone finds

2. your VTech phone (VTech DS6520/VTech DS6521/ VTech DS6522), press the appropriate key on your cell phone to continue the pairing process.

Your cell phone may prompt you to enter the PIN of the telephone base. The

•

default PIN of the telephone base is 0000. All cell phones that are connected to the telephone base are disconnected

•

temporarily until the pairing process is completed.

When the cell phone is successfully paired and connected to

3. the telephone base, you hear two beeps. The corresponding status icon (1/2) displays. The corresponding device light

( 1/ 2) turns on.

HANDSET 1

ECO

10:01

ANS ON

01/02

If you have trouble pairing your cell phone, it may not be compatible with your DS6520/DS6521/DS6522. Check the Bluetooth compatibility list at

www.vtechphones.com.

The pairing process may take up to one minute. If the pairing process fails,

•

try again. The steps for the pairing process may vary for different cell phones. If this

•

happens, follow the prompts on your cell phone and your DS6520/DS6521/ DS6522 to complete the pairing process.

Bluetooth

Auto connection

A cell phone may be disconnected from the telephone base when:

The Bluetooth feature of your connected cell phone is turned off.

•

The power of your cell phone is turned off.

•

Your cell phone is not within range of the telephone base.

•

When the Bluetooth feature or power on the cell phone is turned on, or it moves within range of the base, the base will try to reconnect to the cell phone. If you disconnect the cell phone from the cell devices list, the base will not attempt to reconnect unless your cell phone is moved out of range and back in range again.

Connect a paired cell phone

If you need to connect your paired cell phone to the telephone base manually:

Press 1/ 2 on the telephone base when it is not in

1. use. The 1/ 2 light blinks.

When the cell phone is connected to the telephone

2. base, you hear two beeps. The corresponding status icon (1/2) displays. The corresponding device light ( 1/ 2) turns on.

Disconnect a paired cell phone

If you need to disconnect a paired cell phone from the telephone base, refer to your cell phone user’s manual for instructions to disconnect a Bluetooth device.

If you press and hold 1/ 2 on the telephone base, the existing paired cell phone in that slot will be erased. See Add a cell phone (page 15) on how to pair and connect a new cell phone.

Review the cell devices list

Press MENU on the handset when it is not in use.

1. Press or to highlight Bluetooth, then press SELECT.

2. Press or to highlight Cell devices, then press SELECT.

Bluetooth

Download directory

You can download up to 200 directories (phonebooks) to your DS6520/DS6521/ DS6522 telephone system via Bluetooth wireless technology. Each downloaded

directory are stored in the handset directory with up to 24 digits for each phone number and 15 characters for each name.

Before downloading the directory, make sure the cell phone is paired and connected to the DS6520/DS6521/DS6522. Make sure the handset battery is charged for at least 10 minutes.

Place your cell phone next to the telephone base while downloading.

To download a cell phone directory:

Press MENU on the phone when it is not in use.

1. Press or to highlight Bluetooth, then press SELECT.

2. Press or to highlight Download dir, then press

3. SELECT. The handset displays Select a device briefly.

If there is no cell phone paired to the system, the

•

handset displays Pair cell rst and then returns to the previous menu.

Press or to highlight a desired device when necessary,

4. then press SELECT.

If the selected device is not available, the handset displays

•

DX not avail and then returns to the previous menu.

During the download, the handset flashes Downloading... All other idle system handsets display Downloading...

When the downloading process completes or when the

5. memory is full, the handset displays Entries added: XXX. Then the handset returns to the Bluetooth menu.

Certain cell phones do not support SIM card download. If this

•

is the case, try transferring the contacts from your SIM card to your cell phone memory first, then download from your cell phone memory. For more information on how to transfer contacts from your SIM card to your cell phone memory, see the user’s manual of your cell phone.

When downloading the directory from your Bluetooth enabled

•

cell phone, some data may not transfer. For example, if you have home, mobile and work numbers for a particular contact, the three categories may not transfer to your DS6520/DS6521/ DS6522.

For certain cell phones, you may need to press a key on your

•

cell phone to confirm the directory download. For Android and Blackberry cell phones, you may also download

•

your cell phone directory to your DS6520/DS6521/DS6522 via the VTech Contact Share application. Go to www.vtechphones.com/apps/contact_share for application download.

Bluetooth

ECO

Download dir

ECO

D1:Cell Phone A

ECO

Downloading...

ECO

Entries added:

118

ECO

Telephone settings

Using the menu

You can use a cordless handset to change the telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume

for incoming calls. In the settings menu, you can change the settings for LCD language, voicemail

number, voicemail indicators, key tone, home area code and dial mode. Go to Answering system settings (from page 49 to page 53) for instructions to

change the answering system settings.

To enter the handset menu:

Press MENU when the phone is not in use.

1. Press or until the screen displays the desired

2. feature menu.

Press SELECT to enter that menu.

3. To return to the previous menu, press CANCEL on

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the handset. To return to idle mode, press and hold CANCEL on the handset.

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Telephone settings

Handset ringer volume

You can set the ringer volume or turn the ringer off on each handset. When the ringer is off, appears on the screen.

Press MENU when the handset is not in use.

1. Press or to highlight Ringers, then press SELECT.

2. Press or to select Home volume or Cell volume, then

3. press SELECT.

Press or to sample each volume level.

4. Press SELECT to save your selection. Then the handset

5. returns to the previous menu. You hear a confirmation tone.

The ringer volume also determines the ringer volume for intercom calls. If the ringer volume is set to off, that handset is silenced for all incoming calls except paging tone.

Telephone base ringer volume

Press q/VOL or VOL/p on the side of telephone base to adjust the ringer volume when the telephone base is not in use.

When you set the ringer volume to zero, the base ringer is off and the system announces, “Base ringer is off.”

Ringers

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Home volume

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Volume:

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Ringer tone

You can choose from different ringer tones for each handset.

Press MENU when the handset is not in use.

1. Press or to highlight Ringers, then press SELECT.

2. Press or to highlight Home ringtone or Cell ringtone,

3. then press SELECT.

Press or to sample each ringer tone.

4. Press SELECT to save your selection. Then the handset

5. returns to the previous menu. You hear a confirmation tone.

If you turn off the ringer volume, you will not hear ringer tone samples.

Home ringtone

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Tone: 3

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Telephone settings

Quiet mode

You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted.

When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the answering system remains on.

To set the duration and turn on the quiet mode:

Press and hold when the handset is not in use.

1. The handset displays Quiet: __ hours. Use the dialing keys

2. (0-9) to enter the duration (1-12).

Press SELECT to confirm. You hear a confirmation tone. The

3. handset displays Quiet mode on, ANS ON and . The

/ANS ON/OFF light on the telephone base turns on.

To turn off the quiet mode:

Press and hold to turn off the quiet mode. The handset displays Quiet mode off briefly and then returns to idle.

If you change the settings of the ringer tone, handset ringer

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volume and telephone base ringer volume while the quiet mode is on, you can still hear the samples of them.

Quiet: _ _ hours

[ 1-12 ]

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Quiet: 10 hours

[ 1-12 ]

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Quiet mode on

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Telephone settings

Set date and time

The answering system announces the date and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information.

Press MENU when the handset is not in use.

1. Press or to highlight Set date/time, then press

2. SELECT.

Press or to select the month then press SELECT, or use

3. the dialing keys to enter a two-digit number (01-12).

Press or to select the date then press SELECT, or use

4. the dialing keys to enter a two-digit number (01-31).

Press or to select the year then press SELECT, or use

5. the dialing keys to enter a two-digit number (00-99) then press SELECT.

Press or to select the hour then press SELECT, or use

6. the dialing keys to enter a two-digit number (01-12).

Press or to select the minute then press SELECT, or use

7. the dialing keys to enter a two-digit number (00-59).

Press or to highlight AM or PM.

8. Press SELECT to save the settings. Then the handset returns to the previous

9. menu. You hear a confirmation tone.

Set date/time

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Date: MM/DD/YY

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Time: HH/MM --

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If the date and time are not set when a message is recorded, the system

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announces, “Time and date not set,” before each message plays. The telephone plays two beeps if you enter an invalid number.

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Telephone settings

LCD language

You can select a language (English, French or Spanish) to be used in all screen displays.

Press MENU when the handset is not in use.

1. Press or to highlight Settings, then press SELECT.

2. Press SELECT to select LCD language.

3. Press or to highlight English, Français or Español, then

4. press SELECT.

The screen displays Set English? when you

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highlight English. The screen displays Set Francais? when you

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highlight Français. The screen displays Set Espanol? when you

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highlight Español.

Press SELECT to save your selection. Then the handset

5. returns to the previous menu. You hear a confirmation tone.

Voicemail number

If you subscribe to voicemail service offered by your telephone service provider, you can save the voicemail number to 1 for easy access. When you want to retrieve voicemail messages, press and hold 1 . Contact your telephone service provider for more information and assistance about using your voicemail service.

Settings

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LCD language

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English

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To set the voicemail number:

Press and hold 1 when the phone is not in use.

1. Use the dialing keys to enter the voicemail number.

Press DELETE to erase a digit.

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Press and hold DELETE to erase all digits.

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Press or to move the cursor to the left or to the right.

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Press and hold PAUSE to insert a dialing pause

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(a p appears).

Press SELECT to save. Then the handset dials the saved

3. voicemail number.

Voicemail #

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Voicemail

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Telephone settings

Voicemail number

-OR-

Press MENU when the handset is not in use.

1. Press or to highlight Settings, then press SELECT.

2. Press or to highlight Voicemail #, then press SELECT.

3. Use the dialing keys to enter the voicemail number.

Press DELETE to erase a digit.

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Press and hold DELETE to erase all digits.

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Press or to move the cursor to the left or to the right.

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Press and hold PAUSE to insert a dialing pause (a p appears).

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Press SELECT to save. The handset displays VM # saved and then returns to

5. the previous menu. You hear a confirmation tone.

Clear voicemail indicators

If you subscribe to voicemail service offered by your telephone service provider, New voicemail and display on the handsets and the telephone base when you have new voicemail messages. Contact your telephone service provider for more information and assistance about using your voicemail service.

After you have listened to all new voicemail messages, the indicators on the handsets and the telephone base turn off automatically.

Use the clear voicemail feature when the telephone indicates that there is new voicemail but there are none (for example, when you have accessed your voicemail while away from home). Clearing the voicemail waiting indicators only turns off the indicators; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.

To manually turn off the new voicemail indicators:

Press MENU when the handset is not in use.

1. Press or to highlight Settings, then press SELECT.

2. Press or to highlight Clr voicemail, then press SELECT.

3. The handset displays Reset VM Icon?

Press SELECT to confirm. Then the handset returns to the

4. previous menu. You hear a confirmation tone.

Your telephone service provider may alert you of new messages with a stutter (broken) dial tone. Contact your telephone service provider for details.

Clr voicemail

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Reset VM Icon?

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Telephone settings

Key tone

You can turn the key tone on or off for each handset. If you turn the key tone off, there are no beeps when you press the handset keys.

Press MENU when the handset is not in use.

1. Press or to highlight Settings, then press SELECT.

2. Press or to highlight Key tone, then press SELECT.

3. Press or to highlight Key tone:On or Key tone:Off.

4. Press SELECT to save your selection. Then the handset

5. returns to the previous menu. You hear a confirmation tone.

Home area code

If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the caller ID log.

Press MENU when the phone is not in use.

1. Press or to highlight Settings, then press SELECT.

2. Press or to highlight Home area code, then

3. press SELECT.

Use the dialing keys to enter a three-digit home area code.

Press DELETE to delete a digit.

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Press and hold DELETE to delete all digits.

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Press SELECT to save your selection. Then the handset

5. returns to the previous menu. You hear a confirmation tone.

Key tone

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Key tone:On

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Home area code

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Home area code

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__ _

If, in the future, your telephone service provider requires you to dial the area code when making a local call, or, if you move to a location that requires it, delete the home area code you have already programmed, following the steps above. After you have deleted the home area code, _ _ _ will appear on the display.

Telephone settings

Dial mode

The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call.

Press MENU when the phone is not in use.

1. Press or to highlight Settings, then press SELECT.

2. Press or to highlight Dial mode, then press SELECT.

3. Press or to choose Touch-tone or Pulse.

4. Press SELECT to save your selection. Then the handset

5. returns to the previous menu. You hear a confirmation tone.

Dial mode

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Touch-tone

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Website

Use this feature to view the VTech website address.

Press MENU when the handset is not in use.

1. Press or to highlight Web address, then press SELECT.

2. The handset displays the website address.

Pulse

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Web add ress

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www.vtechphones

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.com

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Telephone operation

Make a home call

Press /HOME or on the handset.

1. When you hear a dial tone, dial the number.

The handset displays Unable to call if the telephone line is in use.

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The handset shows the elapsed time as you talk (in hours, minutes and seconds).

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While entering numbers, press and hold PAUSE to insert a dialing pause

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(a p appears).

Predial a home call

Enter the telephone number.

1. Press /HOME or to dial.

The handset displays Unable to call if the telephone line is in use.

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The handset shows the elapsed time as you talk (in hours, minutes and seconds).

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While entering numbers, press DELETE or CANCEL to make corrections;

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press and hold PAUSE to insert a dialing pause (a p appears).

Answer a home call

Press /HOME, or any dialing key (0-9, or ) to answer.

End a home call

Press OFF on the handset, or place the handset in the telephone base or handset charger.

Call waiting on the home line

When you subscribe to call waiting service with your telephone service provider, the handset flashes and you hear a beep if someone calls while you are already on a call.

Press FLASH on the handset to put your current call on hold and take the

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new call. Press FLASH on the handset at any time to switch back and forth

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between calls.

Telephone operation

Make a cell call

Press /CELL on the handset. The handset displays Select a device.

If you have only one cell phone connected to the telephone base,

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press SELECT and then the handset displays D1 selected. If you have two cell phones connected to the telephone base, press or

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to select a cell phone and then press SELECT. Then the handset displays D1/D2 selected.

Enter the telephone number, then press /CELL to dial.

The handset displays Unable to call if your cell phone is in use.

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The handset shows the elapsed time as you talk (in hours, minutes and seconds).

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While entering numbers, press DELETE or CANCEL to make corrections;

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press and hold PAUSE to insert a dialing pause (a p appears). While using the cell line, place your cell phone closer to the telephone base, and

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make sure that there are no physical obstacles such as large furniture or thick walls between the telephone base and the cell phone.

Predial a cell call

Enter the telephone number.

1. Press /CELL to dial.

If you have only one cell phone connected to the telephone base, it is

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automatically selected to make cell calls. If you have two cell phones connected to the telephone base, the handset

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displays Select a device. Press or to select a cell phone and then press SELECT.

The handset displays Unable to call if your cell phone is in use.

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The handset shows the elapsed time as you talk (in hours, minutes and seconds).

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While entering numbers, press DELETE or CANCEL to make corrections;

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press and hold PAUSE to insert a dialing pause (a p appears).

Answer a cell call

Press /CELL, or any dialing key (0-9, or ) to answer.

You can also use your cell phone to answer the call. If you answer with your cell phone, it will disconnect from the telephone base.

Telephone operation

End a cell call

Press OFF on the handset, place the handset in the telephone base or handset charger.

Call waiting on the cell line

When you subscribe to call waiting service with your cell phone service provider, the handset flashes and you hear a beep if someone calls while you are already on a call.

Press /CELL on the handset to put your current call on hold and take the

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new call. Press /CELL on the handset at any time to switch back and forth

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between calls.

Answer a cell call while on a home call

While you are on a home call and you receive an incoming cell call, you hear a beep, and your handset flashes . The telephone base and all other handsets ring.

To answer the incoming cell call: Press /CELL on the handset. The home line is put on hold.

To resume the home call on hold: Press /HOME on the handset.

Cell phone voicemail

If you have voicemail service active on your cell phone, and you do not answer the incoming cell call, the call will be answered by your cell phone’s voicemail. Contact your cell phone service provider for more information about voicemail service.

Answer a home call while on a cell call

While you are on a cell call and you receive an incoming home call, you hear a beep, and your handset flashes . The telephone base and all other handsets ring.

To answer the incoming home call: Press /HOME on the handset. The cell line is put on hold.

To resume the cell call on hold:

Press /CELL on the handset.

Telephone operation

Speakerphone

When the handset is on a call, press to switch between the speakerphone and the handset earpiece. When the speakerphone is active, the handset displays Speaker.

Volume control

During a call, press VOLUME/ or VOLUME/ . If this is a cell call and the volume is too loud or quiet, try changing the volume

on your cell phone. On some cell phones, changing the volume on the cell phone affects your cell call volume on the DS6520/DS6521/DS6522 handset.

The handset and speakerphone volume settings are independent.

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When the volume reaches the minimum or maximum setting, you hear two beeps.

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Mute

The mute function allows you to hear the other party but the other party cannot hear you.

During a call, press MUTE. The handset displays Muted until

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the mute function is turned off. Press MUTE again to resume the conversation. The handset

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briefly displays Microphone on.

Muted

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Microphone on

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Telephone operation

Redial

Each handset stores the last 10 telephone numbers dialed (up to 30 digits).

To review and dial a redial number:

Press REDIAL to enter the redial list.

1. Press , or REDIAL repeatedly to browse until the desired

2. entry displays.

Press /HOME or to dial using the home line.

-ORPress /CELL to dial using the cell line.

-OR-

Press /HOME or to use the home line.

-OR-

Press /CELL to use the cell line. Press REDIAL to enter the redial list.

2. Press , or REDIAL repeatedly to browse until the desired entry displays.

3. Press SELECT to dial the displayed number.

To delete a redial number:

When the handset displays the number you want to delete, press DELETE.

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Redial #2/5

800-595-9511

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Temporary ringer silencing

When the telephone is ringing, you can temporarily silence the ringer of the handset without disconnecting the call. The next call rings normally at the preset volume.

To silence the handset ringer:

Press OFF or MUTE on the handset and it displays Ringer muted and .

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Each handset and the base ring when there is an incoming call unless the ringer volume of that device is turned off.

Telephone operation

Chain dialing

Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list while you are on a call.

Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list.

To access a number from the directory while on a call:

Press MENU.

1. Press SELECT to select Directory.

2. Press or to scroll to the desired entry.

3. Press SELECT to dial the displayed number.

To access a number from the caller ID log while on a call:

Press MENU.

1. Press or to highlight Caller ID log, then press SELECT.

2. Press or to scroll to the desired entry.

3. Press SELECT to dial the displayed number.

To access a number from the redial list while on a call:

Press REDIAL to enter the redial list.

1. Press , or REDIAL repeatedly to browse to the desired entry.

2. Press SELECT to dial the displayed number.

Temporary tone dialing

If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services.

During a call, press .

1. Use the dialing keys to enter the number you wish to dial.

2. The telephone sends touch-tone signals. The telephone automatically returns to

3. pulse dialing mode after you end the call.

Telephone operation

Find handset

This feature helps you find misplaced handsets.

To start the paging tone:

Press /FIND HANDSET on the telephone base.

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All idle handsets ring and their screens display

** Paging **.

To stop the paging tone:

Press /HOME, /CELL, OFF, or any dialing key

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(0-9, or ) on a handset.

-OR-

Press /FIND HANDSET on the telephone base.

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-OR-

Place the handset in the telephone base or charger.

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Press MUTE to turn off the ringer of a handset temporarily. Paging tone continues on all other handsets.

** PAGING **

Multiple handset use

Join a call in progress

Another handset can join you on a home call. That call continues until all parties hang up. You can share an outside call with up to two handsets at the same time.

You can buy additional expansion handsets (DS6501/DS6501-12/DS6501-15/ DS6501-16) for this telephone base. You can register up to five handsets to the telephone base.

To join a call::

When a handset is already on a call, press /HOME or on another handset to

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join the call. Press OFF or place the handset in the telephone base or handset charger to exit

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the call. The call continues on the other handset until both handsets hang up.

Transfer a call

While on an outside call, you can transfer the call from one handset to another.

During a call, press MENU.

1. Press or to highlight Transfer, then press SELECT.

2. Your handset shows Transfer to: Use the dialing keys to enterenter

3. a handset number.

The outside call is put on hold and your handset shows

Calling HS X. The other handset rings and shows Incoming call.

To answer the call on the destination handset, press, press

5. /HOME, /CELL or . Your handset displays Transferred. You hear a confirmation tone.

Transfer

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Transfer to:

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If the destination handset is in the directory or caller ID log, or

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is out of range, your handset shows Unable to call and then automatically returns to the external call.

If the destination handset does not answer the transferring

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call within 30 seconds, the call will be reverted to the originating handset. If you do not press /HOME, /CELL,

or any dialing key (0-9, or ) on your handset to reconnect the outside call within 30 seconds, the call ends automatically.

Transferred

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Phone 00:00:36

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Multiple handset use

Intercom

Use the intercom feature for conversations between two system handsets.

To initiate an intercom call:

Press MENU when the handset is not in use.

1. Press or to highlight Intercom, then press SELECT.

2. Your handset shows Intercom to: Use the dialing keys to

3. enter a handset number (1-5).

Your handset shows Calling HS X. The destination handset The destination handset rings and shows HS X is calling.

To answer the intercom call on the destination handset, press

/HOME, /CELL, or any dialing key (0-9, or ).

Both handsets now show Intercom. To end the intercom call on either handset, one party presses

5. OFF or places the handset back in the telephone base or handset charger. Both handsets display Intercom ended.

You can cancel the intercom call before it is answered by pressing OFF.

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If the destination handset does not answer the intercom call within 100 seconds,

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or if it is out of range, on a call, or accessing the answering system, directory or caller ID log, your handset displays Unable to call and then returns to idle mode.

You can press OFF or MUTE on the destination handset to temporarily silence the

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intercom ringer. Only one intercom call can be established at a time.

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Intercom

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Intercom to:

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Answer an incoming call during an intercom call

If you receive an incoming home call during an intercom call, you will hear an alert tone. Both handsets flash and display the caller ID.

To answer the call, press /HOME. The intercom call ends automatically.

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To end the intercom call without answering or canceling the incoming call, press

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OFF. The intercom call ends and the telephone continues to ring.

If you receive an incoming cell call during an intercom call, you will hear an alert tone. Both handsets flash and display the caller ID.

To answer the call, press OFF to end the intercom call. The telephone continues

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to ring. Then press /CELL.

Caller ID

About caller ID

This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

It may be necessary to change your telephone service to use this feature. Contact your telephone service provider if:

You have both caller ID and call waiting, but as separate services (you may

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need to combine these services). You have only caller ID service, or only call waiting service.

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You do not subscribe to caller ID or call waiting services.

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There are fees for caller ID services. In addition, services may not be available in all areas.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment. The time and date, along with the call information, are from the telephone service provider.

Caller ID information may not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers. To view caller ID log entries with numbers between 16 and 24 digits, you must save the entry to the directory (see page 47).

You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to caller ID or combined caller ID with call waiting service.

Caller ID

Caller ID log

If you subscribe to caller ID service provided by your telephone service provider and/or cell phone service provider, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appears, it will not be saved in the caller ID log.

The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the

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phone number and 15 characters for the name. If the phone number has more than 15 digits, only the last 15 digits appear. If the name has more than 15 characters, only the first 15 characters are shown and saved in the caller ID log.

Caller ID log entries are shared by all system handsets. Any modifications made

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on one handset apply to all. You can review, redial, and copy an entry into the directory.

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Entries appear in reverse chronological order.

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When the caller ID log is full, the oldest entry is deleted to make room for new

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incoming call information.

XX missed calls shows when there are new caller ID log entries that have not

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been reviewed.

Call log empty shows when you access the caller ID log without records.

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Only one system handset can review the caller ID log at a time. If a handset

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tries to enter the caller ID log while another handset is already in it, its screen displays Not available.

Memory match

If the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.

For example, if Mike Smith calls, his name appears as Mike if this is how you entered it into your directory.

The number shown in the caller ID log will be in the format sent by the telephone service provider. The telephone service provider usually delivers 10-digit phone numbers (area code plus telephone number). If the phone number of the caller does not match a number in your directory, the name will appear as it is delivered by the telephone service provider.

Caller ID

Missed call indicator

When there are calls that have not been reviewed in the caller ID log, the handsets display XX missed calls. When you have reviewed all the missed calls, the missed call indicator goes away.

Each time you review a caller ID log entry marked NEW, the

6 missed calls

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number of missed calls decreases by one. If you do not want to review the missed calls one by one,

press and hold CANCEL on the handset when not in use to clear the missed call indicator. All the entries are then considered old and kept in the caller ID log.

Mike Smith

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Review the caller ID log

Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your directory.

Press CID when the phone is not in use. The handset displays

1. Entries in CID XX for a few seconds.

Press or to browse.

-OR-

Press MENU when the phone is not in use.

1. Press or to scroll to Caller ID log, then press SELECT.

2. Press SELECT to choose Review.

3. The handset displays Entries in CID XX for a few seconds.

4. Press or to browse. You hear a double beep when you

5. reach the beginning or end of the caller ID log.

Caller ID log

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Review

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Entries in CID

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Caller ID

View dialing options

Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log and store the new number to the directory.

While reviewing the caller ID log, press (pound key) repeatedly to display different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.

Press 1 repeatedly if you need to add or remove 1 in front of the telephone number before dialing or saving it in the directory.

When the number is displayed in the correct format for dialing, press /HOME, /CELL or to dial.

Press

Press 1

1-800-595-9511

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1-595-9511

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1-800-595-9511

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Caller ID

Dial a caller ID log entry

Search for the desired caller ID log entry (see Review the caller ID log on

1. page 45).

When the desired entry displays, press /HOME, /CELL or to dial.

Save a caller ID log entry to the directory

Search for the desired caller ID log entry (see Review the caller ID log on

1. page 45).

When the desired entry displays, press SELECT. Then the handset displays

2. Edit number.

Use the dialing keys to edit the number, when necessary.

Press or to move the cursor to the left or right.

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Press DELETE to backspace and erase a digit.

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Press and hold DELETE to erase the entire entry.

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Press and hold PAUSE to insert a dialing pause (a p appears).

•

Press SELECT to move to the name. The handset displays Edit name.

4. Use the dialing keys to add or edit the name.

Press or to move the cursor to the left or right.

•

Press DELETE to erase a character.

•

Press and hold DELETE to erase all characters.

•

Press SELECT when done and the screen shows Saved.

If you save an entry which already exists in the directory, the handset displays Number repeated and then returns to previous screen.

Caller ID

Delete caller ID log entries

To delete one entry:

Search for the desired caller ID log entry (see Review the

1. caller ID log on page 45).

Press DELETE to delete the displayed entry.

To delete all entries:

Press MENU when the phone is not in use.

1. Press or to scroll to Caller ID log, then press SELECT.

2. Press or to scroll to Del all calls, then press SELECT.

3. When the screen shows Delete all?, press SELECT to delete

4. all caller ID log entries. You hear a confirmation tone.

Caller ID log screen messages

Displays: When:

PRIVATE NAME

PRIVATE NUMBER

PRIVATE CALLER

UNKNOWN NAME

UNKNOWN NUMBER

UNKNOWN CALLER

The caller is blocking the name. The caller is blocking the telephone number. The caller is blocking the name and number. This caller’s name is unavailable. This caller’s number is unavailable. No information is available about this caller.

Del all calls

ECO

Delete all?

ECO

ANS ON

Answering system settings

Answering system

Use the answering system menu of a cordless handset to turn on or off the answering system, message alert tone or call screening, set up the announcement message, or change the number of rings, remote access code or message recording time.

You may also turn on or off the answering system at the telephone base.

Announcement

The telephone is preset with a greeting that answers calls with, “Hello. Please leave a message after the tone.” You can use this preset announcement, or replace it with your own.

Record your own announcement

You can record an announcement up to 90 seconds, but any announcement shorter than two seconds will not be recorded.

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then

2. press SELECT.

Press SELECT again to choose Announcement. The system

3. announces, “To play, press 2. To record, press 7.”

Press 7 to record an announcement. The system announces,

4. “Record after the tone. Press 5 when you are done.”

After the tone, speak towards the microphone.

5. Press 5 when done. The answering system automatically

6. plays back the newly recorded announcement, then returns to the previous menu.

Answering sys

ECO

Answering sys

ECO

Announcement

ECO

Play Del Rec [2] [3] [7]

ECO

Recording

...

Stop

ECO

ANS ON

[5]

ANS ON

Play your announcement

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then

2. press SELECT.

Press SELECT again to choose Announcement. The

3. system announces, “To play, press 2. To record, press 7.”

Press 2 to play the current announcement.

Play Del Rec [2] [3] [7]

ECO

Playing

...

Stop

[5]

ECO

ANS ON

Answering system settings

Delete your announcement

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then

2. press SELECT.

Press SELECT again to choose Announcement. The system

Play Del Rec [2] [3] [7]

ECO

ANS ON

announces, “To play, press 2. To record, press 7.” Press 3 to delete your recorded announcement. The handset

4. displays Annc deleted and then the system announces,

Annc deleted

ECO

“Announcement deleted.” You hear a confirmation tone.

When your announcement is deleted, calls are answered with the preset announcement.

Answer on/off

The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on and ANS ON displays on the handset.

To turn on or off at the telephone base:

Press /ANS ON/OFF to turn the answering system on or off. If the answering system is turned on, the telephone base

announces, “Calls will be answered.” If the answering system is turned off, the telephone base announces, “Calls will not be answered.”

To turn on or off with a handset:

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then

2. press SELECT.

Press or to scroll to Answer on/off, then

3. press SELECT.

Press or to scroll to Answer: On or Answer: Off, then

4. press SELECT to confirm. You hear a confirmation tone.

When you turn on the answering system at the telephone base

•

with no memory capacity left, Memory full displays on the handset. The answering system announces, “Memory is full.”

If the remaining recording time is less than three minutes, the

•

telephone announces, “Less than three minutes to record.” and the handset displays Rec mem low.

Answering sys

ECO

Answer on/off

ECO

Answer: On

ECO

Answering system settings

Call screening

Use this feature to choose whether incoming messages can be heard while they are being recorded.

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then

2. press SELECT.

Press or to scroll to Ans sys setup.

3. Press SELECT to choose Call screening.

4. Press or to choose Screening: On or Screening: Off.

5. Press SELECT to save and you hear a confirmation tone.

Ans sys setup

ECO

Call screening

ECO

ANS ON

Number of rings

You can choose two, three, four, five or six rings; or toll saver. With toll saver selected, the answering system answers after two rings if you have new messages, or after four rings when there are no new messages. This enables you to check for new messages and avoid paying long distance charges when calling from out of your local area.

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then

2. press SELECT.

Press or to scroll to Ans sys setup, then

3. press SELECT.

Press or to scroll to # of rings, then press SELECT.

4. Press or to choose 6, 5, 4, 3, 2 or Toll saver.

5. Press SELECT to save and you hear a confirmation tone.

If you subscribe to voicemail service from your telephone service provider, see Answering system and voicemail on page 54.

Screening: On

ECO

# of rings

ECO

ANS ON

Answering system settings

Remote access code

A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99.

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then

2. press SELECT.

Press or to scroll to Ans sys setup, then

3. press SELECT.

Press or to scroll to Remote code, then press SELECT.

4. Use the dialing keys to enter a two-digit number.

-OR-

Press or to scroll to a desired two-digit number. Press SELECT to save and you hear a confirmation tone.

Message alert tone

When the message alert tone is set to on, and there is at least one new message, the telephone base beeps every 10 seconds. The message alert tone is preset to off.

Remote code

ECO

Remote code

ECO

ANS ON

There is no audible alert at the handset.

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then

2. press SELECT.

Press or to scroll to Ans sys setup, then

3. press SELECT.

Press or to scroll to Msg alert tone, then

4. press SELECT.

Press or to choose Tone: On or Tone: Off.

5. Press SELECT to save and you hear a confirmation tone.

The answering system must be turned on for message alert tone to be functional.

Msg alert tone

ECO

Tone: Off

ECO

ANS ON

Answering system settings

Recording time

You can set the recording time limit for each incoming message. The recording time is preset to three minutes.

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then

2. press SELECT.

Press or to scroll to Ans sys setup, then

3. press SELECT.

Press or to scroll to Recording time, then

4. press SELECT.

Press or to choose 3 minutes, 2 minutes or

1 minute.

Press SELECT to save and you hear a confirmation tone.

Recording time

ECO

3 minutes

ECO

ANS ON

Answering system operation

Answering system and voicemail

Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

If XX new messages displays on the handsets and the

•

message window on the telephone base flashes, there are new messages in the built-in answering system. To listen to the messages recorded on your digital answering system, press /PLAY on the telephone base. To listen to messages with a handset, see To play messages on a handset on page 57.

If and New voicemail display on the handsets, your telephone service

•

provider is indicating that it has new voicemail for you. To listen to your voicemail, press and hold 1 on your handset. See Voicemail number on page 22 to set your voicemail number.

Some telephone service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.

1 new message

ECO

10:01

ANS ON

01/02

Using the answering system and voicemail together

You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

Answering system operation

Message capacity

The answering system can record and store up to 99 messages. Each message can be up to three minutes in length, depending on the recording time set (see page 53). The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.

New message indication

The message window on the telephone base flashes and XX new messages displays on the handset when there are new answering system messages.

If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are messages that have not

1 new message

ECO

10:01

ANS ON

01/02

been reviewed.

After reviewing new messages, the total number of messages appears on the message window.

Call screening

To screen a call at the telephone base:

If the answering system and call screening are turned on, the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering system.

Options while a message is being recorded:

Press q/VOLVOL or VOL/p to adjust the call screening volume.

•

Press q/VOLVOL or VOL/p to temporarily turn on the call screening if the call

•

screening is set to off. Press /PLAY/STOP to temporarily turn on or off the call screening.

•

To screen a call at a handset:

If the answering system is on, a call is answered by the answering system. At the same time, the handset shows To screen call press [SELECT]. Press SELECT to screen the call on your handset. The handset shows the caller’s information. If you do not subscribe to caller ID service, the handset shows Screening...

Options while a message is being recorded:

Press VOLUME/ or VOLUME/ to adjust the call screening volume.

•

Press to switch between speakerphone mode and handset mode.

•

Answering system operation

Call intercept

If you want to talk to the caller whose message is being recorded, press

/HOME or on the handset.

Temporarily turn off the message alert tone

If the message alert tone is turned on (see page 52), the telephone base beeps every 10 seconds when there are new messages. Pressing any telephone base key (except /FIND HANDSET, 1 and 2) temporarily silences the message alert tone.

If you press X/DELETE when in idle mode to temporarily turn off the message alert tone, there is a voice prompt directing you to press X/DELETE again to delete all old messages. The message alert tone is temporarily turned off. Only press X/DELETE a second time if you wish to erase all old messages in the answering system.

The message alert tone resumes when you receive a new message.

Answering system operation

Message playback

On the telephone base, when playback begins, the total number of old or new messages is announced, and the message window displays the message number currently playing.

On a handset, when playback begins, the total number of old or new messages is announced, and it displays the number of old and new messages.

Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback.

After the last message, you hear, “End of messages.” If the recording time is less than three minutes, you hear, “Less than three minutes

to record.” If there are no recorded messages, the screen shows No message and you hear,

“You have no message.”

To play messages at the telephone base:

Press /PLAY when the telephone base is not in use.

•

Options during playback:

Press q/VOLVOL or VOL/p to adjust the message playback volume.

•

Press /SKIP to skip to the next message.

•

Press /REPEAT to repeat the message. Press twice to hear the

•

previous message. Press X/DELETE to delete the playing message.

•

Press /STOP to stop the playback.

•

To play messages on a handset:

Press MENU when the phone is not in use.

1. Press SELECT to choose Play messages.

Options during playback:

Press VOLUME/ or VOLUME/ to adjust the message playback volume.

•

Press 6 to skip to the next message.

•

Press 4 to repeat the message. Press 4 during the time and day announcement

•

to hear the previous message. Press 3 to delete the playing message.

•

Press OFF to stop the playback.

•

Press to switch between speakerphone mode and handset mode.

•

Answering system operation

Delete all old messages

You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages.

To delete all old messages at the telephone base:

When the phone is not in use, press X/DELETE. The system announces, “To

1. delete all old messages, press DELETE again.”

Press X/DELETE again. The system announces, “All old messages deleted.”

2. You hear a confirmation tone.

To delete all old messages on a handset:

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then press SELECT.

2. Press or to scroll to Delete all old, then press SELECT. The handset

3. shows Delete all msg?

Press SELECT to confirm. The handset displays Deleting...

4. then No old messages and then returns to the previous menu. You hear a confirmation tone.

Record, play and delete memos

Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset. Play and delete them in the same way as incoming messages (see Message playback on page 57).

To record a memo:

Press MENU when the phone is not in use.

1. Press or to scroll to Answering sys, then press SELECT.

2. Press or to scroll to Record memo, then press SELECT.

3. The system announces, “Record after the tone. Press 5 when you are done.”

4. After the tone, speak towards the microphone.

Press 5 to stop recording. The system announces, “Recorded.”

“Memory is full” is announced if you record a memo when the memory is full.

•

Each memo can be up to three minutes in length.

•

Memos shorter than two seconds are not recorded.

•

Answering system operation

Message window displays

Window display Description

0 1-99

0-99 (flashing)

1-99 & F (alternating)

1-8 0-6

- -

No messages. Total number of old messages and memos recorded.

The message number currently playing. When time and date are not set, it flashes 0, the total number

of new messages recorded, or total number of old messages recorded.

The telephone base may have lost and regained power. The clock needs to be set.

The answering system memory is full with total number of messages recorded.

The telephone base speaker volume level while adjusting. The telephone base ringer level while adjusting. The answering system is answering a call, or recording a memo

or announcement. The telephone is being accessed remotely. The answering system is being programmed. The telephone is on a home line call.

Answering system operation

Remote access

A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 52 to change it.

Dial your telephone number from any touch-tone telephone.

1. When the system plays your announcement, enter the two-digit security code.

2. You can enter one of the following remote commands.

Command Description

1 2 3

4 5

8 0

Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages. Repeat the current message (during playback). Stop. Hear a list of remote commands. Skip to the next message (during playback). Record a new announcement. End the call. Turn the answering system on or off.

Hang up or press 8 to end the call.

If you do not press any keys after you enter the remote access code, all new

•

messages play. If there are no new messages, all old messages play. Once the new messages have played, the telephone announces the help menu

•

options. If you do not press any key within 20 seconds, the remote access call automatically disconnects.

When the answering system memory is full, the telephone announces,

•

“Memory is full. Enter the remote access code.”

Appendix

Screen messages

Call log empty

Transferred

Calling HS X

Cell line busy

Contact deleted

Directory empty

Directory full

Downloading...

Ended

HS X is calling

Home line busy

Incoming call

Intercom

Intercom ended

Intercom to:

(for models with two or more handsets)

Line in use

Low battery

Microphone on

Muted

New voicemail

NO BATTERY

No line

Not available

Number repeated

Out of range or no pwr at base

There are no entries in caller ID log history.

You have transferred an outside call to another handset.

The handset is calling another handset (for intercom calls).

Another system handset is using the cell line.

A directory entry is deleted.

There are no directory entries.

The directory is full. You cannot save any new entries unless you delete some current entries.

The telephone system is downloading the directory from a cell phone.

You have just ended a call.

Another system handset is calling (for intercom calls).

Another system handset is using the home line.

There is a call coming in.

The handset is on an intercom call.

The intercom call has just ended.

You have started the intercom process, and need to enter the desired handset number.

An extension phone, or one of the handsets is in use.

The handset battery needs to be recharged.

The mute function is turned off and the other party can hear you.

The microphone is off. The other party cannot hear you.

There are new voicemail messages from your telephone service provider.

The handset in the telephone base or handset charger has no battery installed.

There is no telephone line connection.

Someone else is using the directory, caller ID log or answering system. The cell line is not ready to use.

The entry you try to save is already in the directory.

The telephone base has lost power, or the handset is out of range.

Appendix

Screen messages

** Paging **

Pair cell first

Phone

Put in charger

Quiet mode on

Rec mem full

Rec mem low

Registering...

Failed

Ringer off

Saved

Speaker

To register HS... ...see manual

Transfer to:

Unable to call

XX missed calls

XX new messages

The handset is paged by the telephone base.

You need to pair a cell phone before making a cell call.

The handset is on a home call.

The battery is very low. The handset should be charged.

The telephone system is in quiet mode.

The system recording time is full.

The answering system has only three minutes of recording time left.

The handset is registering to the telephone base.

The handset registration is not successful.

The ringer is off temporarily during an incoming call.

The entry is saved in the directory.

The handset speakerphone is in use.

Screen display on a non-registered handset.

You have started transferring an outside call, and need to enter the desired handset number.

The handset is out of range while on a call. Failed phone call (the telephone line is in use). Failed intercom call (there are already two handsets being used).

There are new calls in the caller ID log.

There are new messages in the answering system.

Appendix

Handset and telephone base indicators

Handset lights

CHARGE

On when the handset speakerphone is in use. On when the handset is charging in the telephone base or

handset charger.

Telephone base lights

IN USE

1/ 2

/ANS ON/OFF

On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use. Flashes when you are deregistering all handsets.

On when a Bluetooth device is connected to the base. Alternates when the telephone base is in discoverable mode.

On when the answering system is turned on.

Appendix

Handset and telephone base indicators

Handset icons

The battery icon flashes when the battery is low and needs charging.

The battery icon animates when the battery is charging.

The battery icon becomes solid when the battery is fully charged.

ECO

NEW

ANS ON

1/13

The ECO mode activates automatically to reduce power consumption when the handset is within range from the telephone base.

There are new voicemail received from your telephone service provider.

On when the home line is in use or there is an incoming home call. Flashes when there is an incoming home waiting call.

There are Bluetooth devices connected on the cell devices list.

On when the cell line is in use or there is an incoming cell call. Flashes when there is an incoming cell waiting call.

There are new caller ID log entries. The answering system is turned on. The handset ringer is off.

The message number currently playing and total number of new/old messages recorded.

Appendix

Expand your telephone system

Your telephone base can support up to five handsets. Each handset must be registered to the telephone base before use.

The handsets provided within your product package are already registered as

HANDSET 1 and so forth. You can add new handsets (DS6501/DS6501-12/ DS6501-15/DS6501-16, purchased separately) to your telephone base. Additional

handsets are assigned numbers in the sequential order they are registered (up to

HANDSET 5).

Add and register a handset

When first purchased, each expansion handset alternately shows To register HS... and ...see manual. The new handset should be charged without interruption for at least 30 minutes before registering it to the telephone base.

To register a handset:

Do not place the handset in the charger.

Place the new/non-registered handset in the telephone base.

1. Wait for about 10 seconds. The handset shows Registering... then Registered

2. and you hear a beep when the registration process completes. The registration process takes about 90 seconds to complete.

If registration fails, the handset displays Failed. Please start again from Step 1 above.

You cannot register a handset if any other system handset is in use.

•

If you have not set the date and time for the telephone system, the handset will

•

prompt you to set the date and time after it is registered to the base. To skip setting, press CANCEL.

Appendix

Deregister handsets

If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base. Then register each handset individually.

To make deregistration easier, read all of the instructions on this page before you begin.

To deregister all handsets:

Press and hold /FIND HANDSET on the telephone base for about 10 seconds

1. until the IN USE light flashes.

Immediately press /FIND HANDSET again. You must press /FIND HANDSET

2. while the IN USE light is still flashing. The IN USE light flashes for about five seconds.

The deregistration process takes about 10 seconds to complete. All handsets

3. alternately show To register HS... and ...see manual.

To register the handset(s) to the telephone base again, follow the registration instructions on the previous page.

You cannot deregister all handsets if any other system handset is in use.

•

If deregistration fails, you may need to reset the system and try again. To reset,

•

unplug the power from the telephone base and plug it back in. Even if the battery is depleted, you can still deregister all handsets by following

•

the steps above. After the handset is charged for at least 10 minutes, the handset alternately shows To register HS... and ...see manual.

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

I cannot add my cell phone to the telephone base.

Make sure you have cellular coverage.

•

Make sure your cell phone is compatible with your DS6520/DS6521/DS6522.

•

Check the Bluetooth compatibility list at www.vtechphones.com. Make sure the Bluetooth function of your cell phone is turned on. See the user’s

•

manual of your cell phone for more information. Remove VTech DS6520/DS6521/DS6522 from your cell phone’s handsfree

•

device history list (see the user’s manual of your cell phone for more information). Carefully follow the pairing instructions on page 15 and make sure that your cell

•

phone is not connected to any other Bluetooth device. Turn off your cell phone, then turn it on again.

•

Reset the telephone base. Unplug the unit’s electrical power. Wait for

•

approximately 15 seconds, then plug it back in. Repeat the above suggestions.

I cannot connect my cell phone with the telephone base.

Make sure that the Bluetooth function of your cell phone is turned on. See the

•

user’s manual of your cell phone for more information. Make sure that your Bluetooth cell phone is not connected to any other

•

Bluetooth device. Turn off your cell phone, then turn it on again.

•

Make sure that your cell phone is connected and active on the cell devices list.

•

For some cell phones, you must authorize VTech DS6520/DS6521/DS6522

•

device in your cell phone’s Bluetooth feature. See the user’s manual of your cell phone for more information.

Manually connect your cell phone to VTech DS6520/DS6521/DS6522. Refer to

•

the user’s manual of your cell phone for more information.

I cannot find VTech DS6520/DS6521/DS6522 on my cell phone.

Make sure that the telephone base is in discoverable mode. Carefully follow the

•

setup instructions on page 15. Make sure that you manually set your cell phone to search for devices.

•

Remove VTech DS6520/DS6521/DS6522 from your cell phone’s handsfree

•

device history list (see the user’s manual of your cell phone). Turn off your cell phone, then turn it on again.

•

Reset the telephone base. Unplug the unit’s electrical power. Wait for

•

approximately 15 seconds, then plug it back in. Repeat the above suggestions.

Appendix

Troubleshooting

I don’t know how to search for or add new devices on my cell phone.

Most cell phones have the Bluetooth feature in the connection or setup menus.

•

Refer to the user’s manual of your cell phone. In general, press the menu key on your cell phone, then look for the Bluetooth

•

menu in the settings or connection menu. In the Bluetooth menu, select the option to search for or add new devices.

My cell phone disconnects from the telephone base.

Turn off your cell phone, then turn it on again.

•

Make sure that you are not using your cell phone when on a cell call.

•

My cell phone is connected to the telephone base, but I cannot make a cell call.

Make sure that your cell phone is not in use when you are trying to make a

•

cell call. For some smartphones, make sure that the cellular function is turned on.

•

The PIN on the telephone base does not work.

Make sure you enter the correct PIN. The default PIN is 0000.

•

I cannot hear any audio on my telephone system when on a cell call.

Reset the telephone base. Unplug the unit’s electrical power. Wait for

•

approximately 15 seconds, then plug it back in. Turn off your cell phone, then turn it on again.

•

I cannot download contacts from my cell phone to the DS6520/DS6521/ DS6522.

Make sure that your cell phone is paired and connected to the base.

•

Make sure you place your cell phone next to the base while downloading.

•

Can the DS6520/DS6521/DS6522 help the poor cell phone reception in my house?

If your cell phone has poor reception in your home, the DS6520/DS6521/DS6522

•

cannot improve the reception. However, if there is a location in your house with better reception, you can leave your cell phone at that location while using the DS6520/DS6521/DS6522 cell line. In order for this to work, the telephone base must be within 30 feet of the cell phone.

Appendix

Troubleshooting

The listening volume of my cell call is too loud or quiet.

During a cell call, if the listening volume is to too loud or quiet, try changing the

•

volume on your cell phone. On some cell phones, changing the volume on the cell phone effects your cell call volume on the DS6520/DS6521/DS6522 handset.

My telephone doesn’t work at all.

Make sure the power cord is securely plugged in.

•

Make sure you plug the battery connector securely into the cordless handset.

•

Make sure you plug the telephone line cord securely and firmly into the

•

telephone base and the telephone wall jack. Unplug the electrical power to the telephone base. Wait for approximately

•

15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

Charge the battery in the cordless handset for at least 12 hours. For optimum

•

daily performance, return the cordless handset to the handset charger when not in use.

If the battery is completely depleted, charge the handset for at least 30 minutes

•

before use (page 4). Reset the telephone base. Unplug the electrical power. Wait for approximately

•

15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

You may need to purchase a new battery. Refer to Handset battery installation

•

(page 3) and Handset battery charging (page 4). Disconnect the telephone base from the telephone wall jack and plug in a

•

working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Contact your telephone service provider.

The display shows No line. There is no dial tone.

Try all the suggestions, above.

•

If the previous suggestions do not work, disconnect the telephone base from the

•

telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

Your line cord may be defective. Try installing a new line cord.

•

If you have changed your telephone service to digital service from a cable

•

company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

Appendix

Troubleshooting

I cannot dial out.

Try all the suggestions above.

•

Make sure you have a dial tone before dialing. The cordless handset may take a

•

second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

Eliminate any background noise. Noise from a television, radio or other

•

appliances might cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise.

If other phones in your home are having the same problem, contact your

•

telephone service provider (charges may apply). If you have changed your telephone service to digital service from a cable

•

company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

My cordless handset isn’t performing normally.

Make sure you plug the power cord securely into the telephone base. Plug the

•

power adapter into a different, working electrical outlet without a wall switch. Move the cordless handset closer to the telephone base. You may have moved

•

out of range. Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then

•

plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

Other electronic products such as HAM radios and other DECT phones can

•

cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Out of range or no pwr at base appears on my cordless handset.

Ensure you plug the telephone base in properly and the power is on.

•

Place the cordless handset closer to the telephone base for synchronization.

•

Move the cordless handset closer to the telephone base. You may have moved

•

out of range. Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then

•

plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

Other electronic products such as HAM radios and other DECT phones can

•

cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Appendix

Troubleshooting

The battery does not charge in the handset, or the handset battery does not accept charge.

If the cordless handset is in the telephone base or handset charger and the

•

charge light is not on, refer to The charge light is off (page 74). Charge the battery in the cordless handset for at least 12 hours. For optimum

•

daily performance, return the cordless handset to the handset charger when not in use.

If the battery is completely depleted, charge the handset for at least 30 minutes

•

before use (page 4). You may need to purchase a new battery. Please refer to Handset battery

•

installation (page 3) and Handset battery charging (page 4).

I get noise, static, or weak signals even when I’m near the telephone base.

If you subscribe to high-speed Internet service (DSL - digital subscriber line)

•

through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 2). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.

You may be able to improve the performance of your cordless phone by installing

•

your new telephone base as far as possible from any other existing cordless telephone system that may already be installed.

Other electronic products such as HAM radios and other DECT phones can

•

cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Do not install this phone near a microwave oven or on the same electrical

•

outlet. You may experience decreased performance while the microwave oven is operating.

If you plug your phone in with a modem or a surge protector, plug the phone

•

(or modem/surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.

Relocate your phone to a higher location. The phone may have better reception

•

in a high area. If other phones in your home are having the same problem, contact your

•

telephone service provider (charges may apply).

I experience poor sound quality when using the speakerphone.

For increased sound quality while using the speakerphone, place the handset on

•

a flat surface with the dialing keys facing up.

Appendix

Troubleshooting

I hear other calls while using my phone.

Disconnect the telephone base from the telephone jack, and plug in a different

•

telephone. If you still hear other calls, contact your telephone service provider.

The telephone does not ring when there is an incoming call.

Make sure that the ringer is not off. Refer to Handset ringer volume and

•

Telephone base ringer volume on page 19 in this user’s manual. Make sure you plug in the telephone line cord securely into the telephone base

•

and the telephone jack. Make sure you plug in the power cord securely. The cordless handset may be too far from the telephone base.

•

Charge the battery in the cordless handset for at least 12 hours. For optimum

•

daily performance, return the cordless handset to the handset charger when not in use.

You may have too many extension phones on your telephone line to allow all of

•

them to ring simultaneously. Try unplugging some of the other phones. The layout of your home or office might be limiting the operating range. Try

•

moving the telephone base to another location, preferably to a higher location. If other phones in your home are having the same problem, contact your

•

telephone service provider (charges may apply). Test a working phone at the phone jack. If another phone has the same problem,

•

contact your telephone service provider (charges may apply). Other electronic products such as HAM radios and other DECT phones can

•

cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Remove and install the battery again. Place the cordless handset in the

•

telephone base or handset charger. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.

Your line cord may be defective. Try installing a new line cord.

•

Appendix

Troubleshooting

My calls cut in and out while I’m using my cordless handset.

Other electronic products such as HAM radios and other DECT phones can

•

cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Do not install this phone near a microwave oven or on the same electrical

•

outlet. You may experience decreased performance while the microwave oven is operating.

If you plug your phone in with a modem or surge protector, plug the phone

•

(or modem/surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.

Relocate your telephone base to a higher location. The phone may have better

•

reception when installed in a high area. If other phones in your home are having the same problem, contact your

•

telephone service provider (charges may apply).

The charge light is off.

Make sure you plug the power and line cords in correctly and securely.

•

Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to

•

one minute for the cordless handset and telephone base to reset. Clean the charging contacts on the cordless handset, telephone base and

•

handset charger each month with a pencil eraser or a dry non-abrasive cloth.

My caller ID isn’t working properly.

Caller ID is a subscription service. You must subscribe to this service from your

•

telephone service provider for this feature to work on your phone. The caller must be calling from an area that supports caller ID.

•

Both your and your caller’s telephone service providers must use caller ID

•

compatible equipment. If you subscribe to high-speed Internet service (DSL - digital subscriber line)

•

through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 2). The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.

Appendix

Troubleshooting

My telephone does not receive caller ID when on a call.

Make sure you subscribe to caller ID with call waiting features from your telephone

•

service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

The messages on the answering system are incomplete.

If a caller leaves a very long message, part of it may be lost when the system

•

disconnects the call after the preset message recording time. If the caller pauses for too long, the system stops recording and disconnects

•

the call. If the system’s memory becomes full during a message, the system stops

•

recording and disconnects the call. If the caller’s voice is very soft, the system may stop recording and disconnect

•

the call.

The messages are very difficult to hear.

Press VOL/p on the telephone base or VOLUME/ on the cordless handset to

•

increase the listening volume.

The answering system does not answer after the correct number of rings.

Make sure that the answering system is on. ANS ON should show on the

•

handset and /ANS ON/OFF light on the telephone base should be on. If toll saver is activated, the number of rings changes to two when you have new

•

messages stored (page 51). If the memory is full or the system is off, the system will answer after 10 rings.

•

In some cases, the answering system is affected by the ringing system used by

•

your telephone service provider. If you subscribe to voicemail service, change the number of rings so that your

•

answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.

If there is a fax machine connected to the same telephone line, try disconnecting

•

the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

Appendix

Troubleshooting

The telephone does not respond to remote commands.

Make sure you enter your remote access code correctly (page 60).

•

Make sure you are calling from a touch-tone phone. When you dial a number,

•

you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

The answering system may not detect the remote access code while your

•

announcement is playing. Try waiting until the announcement is over before entering the code.

There may be interference on the phone line you are using. Press dialing

•

keys firmly.

The answering system does not record messages.

Make sure the answering system is on. ANS ON should show on the handset and

•

/ANS ON/OFF light on the telephone base should be on.

Make sure the memory of the answering system is not full.

•

If you subscribe to voicemail service, change the number of rings so that your

•

answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.

If there is a fax machine connected to the same telephone line, try disconnecting

•

the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The system announces “Time and day not set.”

You need to reset the system clock (page 21).

•

The outgoing announcement is not clear.

When you record your announcement, make sure you speak in a normal tone of

•

voice, about nine inches from the handset. Make sure there is no background noise (TV, music, etc.) while recording.

•

New voicemail and show and I don’t know why.

Your telephone has both a built-in answering system and voicemail indication. If

•

New voicemail and appear, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

Appendix

Troubleshooting

I cannot retrieve voicemail messages.

Your telephone has both a built-in answering system and voicemail indication.

•

They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

Make sure your computer is powered on.

•

Make sure your Internet connection is working properly.

•

Make sure that the software is installed and running for your nontraditional

•

telephone service. Make sure to plug your USB telephone adapter into a dedicated USB port on

•

your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

In a few rare instances, the USB port on your computer may not have enough

•

power. In these instances, try using a USB hub with its own external power supply. If you are using a firewall, it may prevent access to your nontraditional telephone

•

service provider. Contact your service provider for more information.

I accidentally changed the LCD language to French or Spanish, and I don’t know how to change it back to English.

While the phone is not in use, press MENU, then enter 364 to reset the

•

LCD language to English. While the phone is on a call, press MENU, then enter 364 to reset the

•

LCD language to English. Then the call ends.

Common cure for electronic equipment.

If the telephone is not responding normally, do the following (in the order listed):

•

Disconnect the power to the telephone base.

Disconnect the cordless handset battery.

Wait a few minutes.

Connect power to the telephone base.

Install the battery again, and place the cordless handset in the telephone base.

Wait for the cordless handset to reestablish its connection with the telephone

base. Allow up to one minute for this to take place.

Appendix

Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

Read and understand all instructions.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use

a damp cloth for cleaning. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or

swimming pool, or in a wet basement or shower. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.

Slots and openings in the back or bottom of the telephone base and handset are provided for

ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.

This product should be operated only from the type of power source indicated on the marking

label. If you are not sure of the type of power supply in your home or office, consult your dealer or local power company.

Do not allow anything to rest on the power cord. Do not install this product where the cord may be

walked on. Never push objects of any kind into this product through the slots in the telephone base or handset

because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.

To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized

10.

service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.

Do not overload wall outlets and extension cords.

11.

Unplug this product from the wall outlet and refer servicing to an authorized service facility under

12.

the following conditions:

When the power supply cord or plug is damaged or frayed.

•

If liquid has been spilled onto the product.

•

If the product has been exposed to rain or water.

•

If the product does not operate normally by following the operating instructions. Adjust only

•

those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.

If the product has been dropped and the telephone base and/or handset has been damaged.

•

If the product exhibits a distinct change in performance.

•

Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of

13.

electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain

14.

circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

Only put the handset of your telephone next to your ear when it is in normal talk mode.

15.

The power adapters are intended to be correctly oriented in a vertical or floor mount position. The

16.

prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

SAVE THESE INSTRUCTIONS

Appendix

Battery

CAUTION: Use Only Supplied Battery.

•

Do not dispose of the batteries in a fire. Check with local waste management codes for

•

special disposal instructions. Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause

•

burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed. Exercise care in handling batteries in order not to create a short circuit with

•

conductive materials. Charge the batteries provided with or identified for use with this product only in

•

accordance with the instructions and limitations specified in this manual.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary

evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

Should keep wireless telephones at least six inches from the pacemaker.

•

Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,

•

when it is turned ON. Should use the wireless telephone at the ear opposite the pacemaker.

•

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.

When the handset is out of range, the handset displays Out of range or no pwr at base. If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect

well when you press /HOME. Move closer to the telephone base, then press /HOME to answer the call. If the handset moves out of range during a telephone conversation, there may be interference. To

improve reception, move closer to the telephone base.

ECO mode

This power conserving technology reduces power consumption for optimal battery performance. The ECO mode activates automatically whenever the handset is synchronized with the telephone base.

Appendix

Maintenance

Taking care of your telephone

Your telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment

Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water

Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then remove the telephone by the unplugged cords.

About cordless telephones

Privacy: The same features that make a cordless telephone convenient create some limitations.

•

Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.

Electrical power: The telephone base of this cordless telephone must be connected to a working

•

electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

Potential TV interference: Some cordless telephones operate at frequencies that may cause

•

interference to televisions and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR often reduces or eliminates the interference.

Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit with

•

conducting material such as rings, bracelets and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.

Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do

•

not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

Appendix

The RBRC® seal

The RBRC® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.

The RBRC® program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.

VTech’s participation in RBRC participating in the RBRC® program or at authorized VTech product service centers. Please call

1 (800) 8 BATTERYTM for information on Ni-MH battery recycling and disposal bans/restrictions in your

area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources.

RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.

makes it easy for you to drop off the spent battery at local retailers

Appendix

FCC, ACTA and IC regulations

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

•

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.

This Class B digital apparatus complies with Canadian requirement: CAN ICES-3 (B)/NMB-3(B).

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See the installation instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone service provider or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited warranty.

Appendix

FCC, ACTA and IC regulations

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers

(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Privacy of communications may not be ensured when using this telephone. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada

technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of

the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

This product meets the applicable Industry Canada technical specifications.

Appendix

California Energy Commission battery charging testing instructions

This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When then CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.

To activate the CEC battery charging testing mode:

Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged

1. with charged batteries before proceeding.

While you press and hold /FIND HANDSET, plug the telephone base power adapter back to the

2. power outlet.

After about 10 seconds, when the IN USE light starts flashing, immediately press /FIND HANDSET

3. again. You must press /FIND HANDSET while the IN USE light is still flashing. The IN USE light flashes for about five seconds.

When the phone successfully enters the CEC battery charging testing mode, all handsets

•

alternately show To register HS... and ...see manual. When the phone fails to enter this mode, repeat Step 1 through Step 3 above.

•

To deactivate the CEC battery charging testing mode:

Unplug the telephone base power adapter from the power outlet, then plug it back in. Then, the

1. telephone base is powered up as normal.

Appendix

For C-UL compliance only

Mesures de sécurité importantes

Afin de réduire les risques d’incendie, de blessures corporelles ou d’électrocution, suivez toujours ces mesures préventives de base lorsque vous utilisez votre téléphone :

Lisez et comprenez bien toutes les instructions.

Observez toutes les instructions et mises en garde inscrites sur l’appareil.

Débranchez ce téléphone de la prise murale avant de le nettoyer. N’utilisez pas de nettoyeurs

liquides ni en aérosol. N’utilisez qu’un chiffon doux et légèrement humecté. N’utilisez pas ce produit près de l’eau, tel que près d’un bain, d’un lavabo, d’un évier de cuisine,

d’un bac de lavage ou d’une piscine, ou dans un sous-sol humide ou sous la douche. Ne déposez pas ce téléphone sur un chariot, support ou table chancelants. L’appareil pourrait

tomber et être sérieusement endommagé. Le boîtier de l’appareil est doté de fentes et d’ouvertures d’aération situées à l’arrière ou en

dessous. Afin d’empêcher la surchauffe, ces ouvertures ne doivent pas être obstruées en plaçant l’appareil sur un lit, divan, tapis ou autre surface similaires. Ne placez pas cet appareil à proximité d’un élément de chauffage ni d’une plinthe électrique. De plus, ne l’installez pas dans une unité murale ou un cabinet fermé qui ne possède pas d’aération adéquate.

Ne faites fonctionner cet appareil qu’avec le type d’alimentation indiqué sur les étiquettes de

l’appareil. Si vous ne connaissez pas le voltage de votre maison, consultez votre marchand ou votre fournisseur d’électricité.

Ne déposez rien sur le cordon d’alimentation. Installez cet appareil dans un endroit sécuritaire, là

où personne ne pourra trébucher sur la ligne d’alimentation ni le cordon téléphonique modulaire. N’insérez jamais d’objets à travers les fentes et ouvertures de cet appareil, car ils pourraient

toucher à des points de tension dangereux ou court-circuiter des pièces, ce qui constituerait un risque d’incendie ou d’électrocution. N’échappez pas de liquides dans l’appareil.

Afin de réduire les risques d’électrocution, ne démontez pas l’appareil, mais apportez-le plutôt à un

10.

centre de service qualifié s’il doit être réparé. En enlevant le couvercle, vous vous exposez à des tensions dangereuses ou autres dangers similaires. Un remontage inadéquat peut être à l’origine d’une électrocution lors d’une utilisation ultérieure de l’appareil. Débranchez l’appareil avant de

procéder au nettoyage. Utilisez un chiffon humide et doux. Ne surchargez pas les prises de courant et les rallonges

11.

Débranchez cet appareil de la prise de courant et communiquez avec le département de service à

12.

la clientèle de VTech dans les cas suivants :

Lorsque le cordon d’alimentation est endommagé ou écorché.

•

Si du liquide a été échappé dans l’appareil.

•

Si l’appareil a été exposé à une source d’humidité telle que la pluie ou l’eau.

•

Si le produit ne fonctionne pas normalement en respectant les instructions de fonctionnement.

•

Réglez uniquement les commandes indiquées dans le les instructions de fonctionnement. Les réglages incorrects des autres commandes pourraient provoquer un dommage qui pourrait exiger un travail exhaustif de la part d’un technicien autorisé afin de rétablir le fonctionnement normal de l’appareil.

Si le produit a été échappé et que le socle et/ou le combiné a été endommagé.

•

Si le produit affiche une nette diminution de sa performance.

•

13. Évitez d’utiliser un téléphone (autre qu’un sans fil) pendant un orage. Les éclairs peuvent être à

l’origine d’une électrocution.

Appendix

For C-UL compliance only

14. N’utilisez pas le téléphone pour rapporter une fuite de gaz à proximité de la fuite. En certaines

circonstances, une flammèche pourrait être provoquée lorsque l’adaptateur est branché à une prise de courant, ou lorsque le combiné est déposé sur le socle. Ceci est un événement commun associé à la fermeture d’un circuit électrique. L’utilisateur ne devrait pas brancher le téléphone à une prise de courant, et ne devrait pas déposer le combiné chargé sur le socle, si le téléphone se trouve à proximité d’un endroit comportant des concentrations de gaz inflammables, à moins que la ventilation soit adéquate. Une flammèche dans un tel endroit pourrait provoquer un incendie ou une explosion. De tels environnements peuvent comprendre: des endroits où l’on utilise de l’oxygène médical sans ventilation adéquate; des gaz industriels (dissolvants de nettoyage, des vapeurs d’essence, etc.); une fuite de gaz naturel, etc.

15. Ne placez que le combiné de votre téléphone près de votre oreille lorsqu’en mode de conversation.

16. Ces adaptateurs ont été conçus pour être orientés en position verticale ou montés au sol. Les

broches ne sont pas conçues pour maintenir l’adaptateur en place si celui-ci est barnché dans une prise au plafond ou sous une table/ armoire.

CONSERVEZ CES INSTRUCTIONS

Pile

MISE EN GARDE : N’utilisez que la pile incluse.

•

Ne jetez pas la pile au feu. Vérifiez les instructions spécifiques de mise aux rebus auprès des

•

autorités locales. N’ouvrez pas et ne mutilez pas la pile. L’électrolyte qui s’en échapperait est corrosif et pourrait causer

•

des brûlures ou des blessures aux yeux ou à la peau. L’électrolyte est toxique si avalé. Soyez prudents lorsque vous manipulez les piles afin d’éviter les courts-circuits provoqués par des

•

matériaux conducteurs. Rechargez la pile incluse avec cet appareil, selon les instructions et limites spécifiées dans ce guide

•

d’utilisation.

Stimulateurs cardiaques implantés dans l’organisme

Les simulateurs cardiaques (s’applique uniquement aux téléphones numériques sans fil) : L’organisme ‘Wireless Technology Research, LLC (WTR)’, une firme de recherche indépendante, a

mené une évaluation pluridisciplinaire des interférences entre les téléphones sans fil portatifs et les stimulateurs cardiaques implantés dans l’organisme. Appuyée par l’Administration des aliments et drogues (FDA) des États-Unis, la firme WTR recommande aux médecins :

Avis aux détenteurs de stimulateurs cardiaques

Ils doivent tenir le téléphone sans fil à une distance d’au moins six pouces du stimulateur cardiaque.

•

Ils ne doivent PAS placer le téléphone sans fil directement sur le stimulateur cardiaque, tel que dans

•

une poche de chemise, lorsque celui-ci est en marche. Ils doivent utiliser le téléphone sans fil en l’appuyant sur l’oreille qui se trouve dans la direction

•

opposée au stimulateur cardiaque.

L’étude effectuée par l’organisme WRS n’a pas identifié de risque pour les détenteurs de simulateurs cardiaques causés par les gens qui utilisent un téléphone sans fil à proximité de ceux-ci.

Soin général à apporter au produit

MISE EN GARDE : Rappelez-vous que les appareils électriques peuvent causer des blessures sérieuses s’ils sont utilisés lorsque vous êtes mouillés ou lorsque vous êtes debout dans l’eau. Si le socle du téléphone tombe à l’eau, NE LE RÉCUPÉREZ PAS AVANT D’AVOIR DÉBRANCHÉ LE CORDON D’ALIMENTATION ET LE FIL TÉLÉPHONIQUE DES PRISES MURALES. Ensuite, récupérezle en tenant les cordons débranchés.

Appendix

For C-UL compliance only

À propos des téléphones sans fil

Confidentialité : Les mêmes caractéristiques qui constituent des avantages pour les téléphones

•

sans fil affichent également des restrictions. Les appels téléphoniques sont transmis entre le combiné sans fil et le socle par le biais d’ondes radio ; il y a donc la possibilité que vos conversations téléphoniques sans fil soient interceptées par des équipements de réception radio se trouvant dans la portée du combiné sans fil. Pour cette raison, vous ne devez pas percevoir les communications téléphoniques sans fil comme étant aussi confidentielles que celles des téléphones à cordons.

Alimentation électrique : Le socle de ce téléphone sans fil doit être branché à une prise électrique

•

fonctionnelle. La prise électrique ne doit pas être contrôlée par un interrupteur mural. Les appels ne pourront pas être effectués du combiné sans fil si le socle est débranché ou mis hors tension ou si le courant est coupé.

Possibilité d’interférences aux téléviseurs : Certains téléphones sans fil fonctionnent sur des

•

fréquences pouvant causer des interférences aux téléviseurs et aux magnétoscopes. Pour réduire ou prévenir de telles interférences, ne placez pas le socle du téléphone sans fil près ou sur un téléviseur ou magnétoscope. S’il y a présence de parasites, il est conseillé d’éloigner le téléphone sans fil du téléviseur ou du magnétoscope afin de réduire possiblement les interférences.

Piles rechargeables : Manipulez les piles avec soin afin de ne pas les court-circuiter avec des

•

bagues, bracelets ou clés. Les piles ou le conducteur peut surchauffer et causer des blessures. Respectez la polarité adéquate entre la pile et le chargeur.

Les bloc-piles rechargeables à l’hydrure métallique de nickel : Jetez ces blocs-piles de manière

•

écologique et sécuritaire. Ne les incinérez pas et ne les percez pas. Tel que les autres piles de ce type, elles pourraient dégager une matière toxique qui peut causer des blessures corporelles si elles sont brûlées ou percées.

Appendix

Limited warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or replacement Products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

Product that has been subjected to misuse, accident, shipping or other physical damage, improper

1. installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or

Product that has been damaged due to repair, alteration or modification by anyone other than an

2. authorized service representative of VTech; or

Product to the extent that the problem experienced is caused by signal conditions, network

3. reliability, or cable or antenna systems; or

Product to the extent that the problem is caused by use with non-VTech accessories; or

4. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers

5. have been removed, altered or rendered illegible; or

Product purchased, used, serviced, or shipped for repair from outside the United States of America

6. or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or

Product returned without a valid proof of purchase (see item 2 on the next page); or

7. Charges for installation or set up, adjustment of customer controls, and installation or repair of

8. systems outside the unit.

Appendix

Limited warranty

How do you get warranty service?

To obtain warranty service in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

What must you return with the Product to get warranty service?

Return the entire original package and contents including the Product to the VTech service location

1. along with a description of the malfunction or difficulty; and

Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product

2. model) and the date of purchase or receipt; and

Provide your name, complete and correct mailing address, and telephone number.

Other limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

Appendix

Technical specications

Transmit frequency Handset: 1921.536-1928.448 MHz

Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary

Power requirements Handset: 2.4V Ni-MH battery

Memory Handset directory:

Telephone base: 1921.536-1928.448 MHz

according to the environmental conditions at the time of use.

Telephone base: 6V DC @ 400mA Charger: 6V AC @ 300mA

200 memory locations; up to 30 digits and 15 characters Handset caller ID log: 50 memory locations; up to 24 digits and 15 characters

Index

About cordless telephones 79 Add a cell phone 15 Add a directory entry 36–37 Add a handset 65 Alphabetical search 38 Announcement 49 Answer a call 26, 27, 28 Answer on/off 50

Base layout 9 Battery 3, 4, 78 Bluetooth glossary 14 Bluetooth setup 15

Caller ID log 44 Caller ID log messages 48 Call screening 51, 55 Call transfer 33 Call waiting 26, 28 Cell phone - download directory 17 Chain dialing 31 Charging 4 Clock 21 Connect a paired cell phone 16

Date and time 21 Delete a caller ID log entry 48 Delete a directory entry 40 Deregister handsets 66 Dial a caller ID log entry 47 Dial a directory entry 39 Dialing options 46 Dial mode 25 Directory 17, 35–42 Download directory 17 DSL filter 2

ECO mode 78 Edit a directory entry 39 End a call 26, 28 Expand your telephone system 65

FCC, ACTA and IC regulations 81–82 Find handset 32 Flash 26

Glossary 14

Handset battery charging 4 Handset battery installation 3 Handset icons 64 Handset layout 10–11 Handset lights 63 Handset locator 32 Home area code 24

Icons 64 Important safety instructions 77 Installation 2, 6–8 Installation (battery) 3 Installation (telephone base) 2 Intercom 34

Join a call 33

Key tone 24

Language 22 Lights 63 Limited warranty 87–88

Maintenance 79 Make a call 26, 27 Memo 58 Menu 18 Message playback 57 Message window displays 59 Missed call indicator 45 Mute 29

Number of rings 51

Operating range 78 Options during message playback 57

Pair and connect a cell phone 15 Parts checklist 1 PIN 14, 15 Precautions for users of implanted cardiac

pacemakers 78

Predial 26, 27

Quiet mode 20

Index

Redial 30 Register a handset 65 Remote access 60 Remote access code 52 Review the caller ID log 45 Ringer tone 19 Ringer volume 19

Safety instructions 77 Save a caller ID log entry 47 Screen messages 48, 61–62 Share a call 33 Speakerphone 26, 27, 29

Tabletop 8 Technical specifications 89 Telephone base layout 9 Telephone base lights 63 Temporary ringer silencing 30 Temporary tone dialing 31 Transfer a call 33 Troubleshooting 67–76

Using the menu 18

Voicemail 22, 23, 28, 54 Voicemail indicators 23 Volume 19, 29, 57

Wall mount 6–7 Warranty 87–88 Website 25

Designed to fit your home. And your life.

VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifications are subject to change without notice. © 2014 VTech Communications, Inc. All rights reserved. 05/14. DS6521-X_WEBCIB_V10.0 Document order number: 91-006048-020-100

VTech DS6521-2, DS6520-22, DS6521-3, DS6521, DS6522-3 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting started

Parts checklist

Telephone base and charger installation

Handset battery installation

Handset battery charging

Are you a new cable or VoIP subscriber?

Did you subscribe to voicemail service from your telephone service provider?

Installation options

Tabletop to wall mount installation

Wall mount to tabletop installation

Getting started

Telephone base layout

Handset layout

Bluetooth

Introducing Bluetooth

Glossary of terms

Bluetooth setup

Add a cell phone

Auto connection

Connect a paired cell phone

Disconnect a paired cell phone

Review the cell devices list

Download directory

Telephone settings

Using the menu

Handset ringer volume

Telephone base ringer volume

Ringer tone

Quiet mode

Set date and time

LCD language

Voicemail number

Clear voicemail indicators

Key tone

Home area code

Dial mode

Website

Telephone operation

Make a home call

Predial a home call

Answer a home call

End a home call

Call waiting on the home line

Make a cell call

Predial a cell call

Answer a cell call

End a cell call

Call waiting on the cell line

Answer a cell call while on a home call

Cell phone voicemail

Answer a home call while on a cell call

Speakerphone

Volume control

Mute

Redial

Temporary ringer silencing

Chain dialing

Temporary tone dialing

Find handset

Multiple handset use

Join a call in progress

Transfer a call

Intercom

Answer an incoming call during an intercom call

Directory

About the directory

Add a directory entry

Review directory entries

Alphabetical search

Dial a directory entry

Edit a directory entry

Delete a directory entry

Delete all contacts

Speed Dial

Assign a speed dial entry

Reassign a speed dial entry