VTech Amplified Phone User Manual

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Table of contents

Before you begin . . . . . . . . . . . . . . . . . . . . . 1

Parts checklist. . . . . . . . . . . . . . . . . . . . . 1

Installation . . . . . . . . . . . . . . . . . . . . . . . . 2

Connect power and telephone line cords . . . . . . . 2

Choose location . . . . . . . . . . . . . . . . . . . . 3

Install handset battery. . . . . . . . . . . . . . . . . 3

Wall mounting bracket installation . . . . . . . . . . 4

Desk/table bracket installation . . . . . . . . . . . . 4

If you subscribe to DSL service . . . . . . . . . . . . 5

Belt clip . . . . . . . . . . . . . . . . . . . . . . . . 5

Check for dial tone . . . . . . . . . . . . . . . . . . 6

Charge the handset battery . . . . . . . . . . . . . . 6

Language . . . . . . . . . . . . . . . . . . . . . . . 6

Set the dial mode . . . . . . . . . . . . . . . . . . . 6

Set handset date and time . . . . . . . . . . . . . . 7

Handset ringer style . . . . . . . . . . . . . . . . . . 7

Set ringer volume . . . . . . . . . . . . . . . . . . . 7

Telephone operation . . . . . . . . . . . . . . . . . . . 8

Handset layout . . . . . . . . . . . . . . . . . . . . 8

Telephone base layout . . . . . . . . . . . . . . . . 9

Handset operation. . . . . . . . . . . . . . . . . . .10

Telephone base operation . . . . . . . . . . . . . .12

Temporary tone dialing . . . . . . . . . . . . . . . .13

Headset jack . . . . . . . . . . . . . . . . . . . . .13

Operating range . . . . . . . . . . . . . . . . . . . .14

Directory . . . . . . . . . . . . . . . . . . . . . . . . 15

Store a directory entry. . . . . . . . . . . . . . . . .15

Edit a directory entry . . . . . . . . . . . . . . . . .16

Erase a directory entry . . . . . . . . . . . . . . . .17

Move a directory entry to the speed dial . . . . . . .17

Dial a directory number . . . . . . . . . . . . . . . .18

Speed dial. . . . . . . . . . . . . . . . . . . . . . . . 19

Store a speed dial entry . . . . . . . . . . . . . . . .19

Edit a speed dial entry . . . . . . . . . . . . . . . .20

Delete a speed dial entry . . . . . . . . . . . . . . .21

Dial a speed dial number . . . . . . . . . . . . . . .21

Reassign locations in speed dial . . . . . . . . . . .21

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . 22

About call history (caller ID) . . . . . . . . . . . . . .23

Review call history . . . . . . . . . . . . . . . . . .23

Delete records from call history . . . . . . . . . . . .24

Delete a specic call . . . . . . . . . . . . . . . . .24

Delete all calls. . . . . . . . . . . . . . . . . . . . .24

Dial a displayed number . . . . . . . . . . . . . . .24

Store a call history record in the directory. . . . . . .24

Display screen messages . . . . . . . . . . . . . . .25

Answering system operation . . . . . . . . . . . . . . 26

Audible indicators . . . . . . . . . . . . . . . . . . .26

Setting the clock. . . . . . . . . . . . . . . . . . . .26

About announcements . . . . . . . . . . . . . . . .26

Answering system layout . . . . . . . . . . . . . . .27

Record your announcement. . . . . . . . . . . . . .27

Review your announcement . . . . . . . . . . . . .27

Delete your announcement . . . . . . . . . . . . . .27

Answering system setup . . . . . . . . . . . . . . .28

Feature summary . . . . . . . . . . . . . . . . . . .28

Listen to, save & delete messages . . . . . . . . . .29

Call screening/intercept . . . . . . . . . . . . . . . .29

Record a memo . . . . . . . . . . . . . . . . . . . .30

Remote access . . . . . . . . . . . . . . . . . . . .32

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Voice menu . . . . . . . . . . . . . . . . . . . . . .32

Remote access commands . . . . . . . . . . . . . .32

Telephone operation . . . . . . . . . . . . . . . . . . 34

Display screen messages . . . . . . . . . . . . . . .34

Batteries . . . . . . . . . . . . . . . . . . . . . . . . 35

Battery care and performance . . . . . . . . . . . .35

Replacing the handset battery . . . . . . . . . . . .35

Troubleshooting. . . . . . . . . . . . . . . . . . . . . 36

Maintenance . . . . . . . . . . . . . . . . . . . . . . 46

Limited Warranty . . . . . . . . . . . . . . . . . . . . 46

Important safety instructions . . . . . . . . . . . . . . 48

FCC, ACTA and IC regulations . . . . . . . . . . . . . 49

The RBRC® seal . . . . . . . . . . . . . . . . . . . . 50

Technical specications. . . . . . . . . . . . . . . . . 51

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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NEED HELP?

This user’s manual has all the feature operation and troubleshooting you need

to install and operate your new VTech phone. Please take the time to review

thoroughly to ensure proper installation of this VTech innovative and feature rich

product. You can also visit our website at www.vtechphones.com for support,

shopping, and everything new at VTech. In Canada go to www.vtechcanada.com.

SELECT

• Important! Before using this telephone, please read the Important

Safety Instructions on

page 48.

Before you begin

Parts checklist

• Tele ph one base with wall mounting/desktop bracket

• Handset

• Battery cover

• Telephone line cord

• Base power adapter

• Belt clipBelt clip

• Battery

• User’s manual

To order a replacement battery go to www.vtechphones.com or call VTech Communications, Inc. at 1 (800) 595-9511 in the United States. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

Telephone base with wall mounting/desktop bracket

Telephone line cord

Handset

Base power adapter

Getting started

Batter y cover

Belt clip

Battery

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User’s manual

• Install the telephone base away from electronic equipment such as personal computers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.

• Connect the power and telephone line cords to the underside of the telephone base as illustrated.

• Plug the base power adapter into an electrical outlet. If the battery has not been previously charged, place the handset in the telephone base, and allow it to charge for 16 hours.

• This power unit is intended to becorrectly orientated in a

vertical or oor

mount position.

Installation

Connect power and telephone line cords

Install the telephone base as shown below. Choose a central location within the home, away from any electronic equipment and appliances such as personal computers, computer routers, television sets, microwave ovens, and refrigerators. Avoid excessive heat, cold, dust or moisture.

Plug t he tele ph one lin e cor d int o a telephone jack.

Standard electrical outlet

Modular telephone jack

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Installation

Choose location

For maximum performance of your cordless telephone system:

1. Choose a central location for your telephone base.

2. Install your telephone base and handset away from electronic equipment, such as personal computers, television sets and microwave ovens.

3. In locations where there are multiple cordless telephones, separate telephone bases as much as possible.

4. Install your telephone equipment away from heat sources and sunlight.

5. Avoid excessive moisture, dust or extreme cold.

1 2

Install handset battery

a) Align the two holes in the plug with the socket pins in

the handset battery compartment, matching the red and black wires to the color-coded label. Snap the plug into place. Put the battery into the compartment.

b) Place the battery in the compartment with the wires tucked

inside. c) Replace cover by sliding it up into place. d) The battery may have enough power for short calls. For

best performance, put the handset in the telephone base

and charge the battery for at least 16 hours.

Getting started

• Use only the provided VTech battery, or equivalent. To order a replacement battery go to www. vtechphones. com or call VTech Communications, Inc. at 1 (800) 595-9511 in the United States. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.

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Installation

Wall mounting bracket installation (optional)

Your telephone base comes with the wall mounting/desktop bracket installed, ready for desktop use. If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate. For wall mounting, follow these instructions:

• First, inser t the lower portion tabs of the wall mounting/desktop bracket into the lower grooves in the telephone base, then snap the upper portion tabs of the bracket into place.

• Mount the telephone base on the wall by positioning it so the mounting studs will t into the holes

on the telephone base and wall mounting/desktop bracket. Slide the telephone base down on the mounting studs until it locks into place.

To remove the bracket, press both upper portion tabs rmly inward and pull the bracket downward

• until it release from the grooves.

lower portion tab

lower groove

Desk/table bracket installation

To place your telephone base on a desk or table, insert the wall mounting/desktop bracket.

Insert the lower portion tabs of the bracket into the upper

• grooves of the telephone base.

• Snap the upper portion tabs of the bracket into place. To remove the bracket, press both upper portion tabs

• firmly inward and pull the bracket upward until it is released from the grooves.

upper portion tab

upper grooves

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Installation

If you subscribe to DSL service:

If you receive high speed internet service through your phone line (commonly referred to as DSL), and you are experiencing interference during conversations and/or your caller ID features aren’t functioning

properly, install a DSL lter to the telephone line between the telephone base and the telephone line jack. Contact your DSL provider to obtain a DSL lter.

Telephone line cord

DSL lter (For

DSL users)

Getting started

Belt clip (optional)

To single telephone jack (RJ11C)

To attach

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To remove

• If the phone will not be used for a long period of time, remove the battery to prevent battery damage.

• If you have any trouble installing your phone, please visit our website at www.vtechphones. com.

Installation

Check for dial tone

After the batteries are charged, pick up the handset and press TALK/FLASH; you should hear a

dial tone. If you do not, refer to the Troubleshooting section in the back of this user’s manual.

Charge the handset battery

The battery may have enough power for short calls. Place the handset in the base, NEEDS

RECHARGING will appear on the handset (if the battery is very low). For best performance, charge

the battery for at least 16 hours before using your telephone.

Language

• Press PROG, then press or

• The current setting blinks. Press or Espanol and Francais).

• Press SELECT to save your selection.

Set the dial mode

If you have touch tone service, the phone is ready to use as soon as the battery is charged. If you

have pulse (rotary) service, you’ll need to change the dial mode.

• Press PROG.

• Press or

• Press SELECT. The current setting blinks.

• Press or

• Press SELECT to save.

until the screen displays DIAL MODE: and the current setting.

to select TONE or PULSE.

until LANGUAGE is displayed. Press SELECT.

until the screen displays the correct language (English,

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Installation

Set handset date and time

If you subscribe to caller ID service, the date and time will be set automatically with the rst incoming call. If you do not have caller ID service, you can set the date and time manually:

• Press PROG, then press or until DATE/TIME is displayed. Press SELECT.

• The month is ashing. Press or until the screen displays the correct month. Press SELECT.

• The day is ashing. Press or until the screen displays the correct day. Press SELECT.

• The hour is ashing. Press or until the screen displays the correct hour. Press SELECT.

• The minute is ashing. Press or until the screen displays the correct minute. Press SELECT.

• AM or PM is ashing. Press or to choose between AM or PM. Press SELECT.

Handset ringer style

You can select from four different handset ringer styles, or turn the ringer off.

1. With the handset in idle (off) mode, press PROG.

2. Press or until the screen displays RINGER: and current setting.

3. Press SELECT. The current setting blinks, and you will hear a sample of the ring.

4. Press or to select RINGER: 1, 2, 3, 4 or OFF. You will hear a sample of each ring tone.

5. Press SELECT to choose the displayed ringer setting.

Set ringer volume

You can select from two different handset ringer volume, or turn the ringer off.

1. Begin with the handset in idle (off) mode.

2. Press and hold or

3. The current setting blinks, and you will hear a sample of the ring volume. Press or

5. Press SELECT to choose the displayed ringer setting.

to select ringer volume: OFF LOW HIGH. You will hear a sample of each ring tone.

until the screen displays OFF LOW HIGH.

Getting started

• In the event the battery loses all of its power or is removed, the time setting will be lost.

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1,2

3,4

SELECT

Telephone operation

Handset layout

1. TALK

2. FLASH

3. CHAN (channel)

4. REMOVE

5. ANSWER A CALL

6. /CID VOL- /VOL +

7. SELECT

8. OFF

9. REDIAL/PAUSE

10. PROG (program)

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Telephone operation

Telephone base layout

11. CHARGE/IN USE

12. MESSAGE WINDOW

13. ANS ON/OFF

14. PLAY/STOP

15. REPEAT/

16. SKIP/

17. DELETE/ X

18. VOL /

19. CLOCK

20. SETUP

21. ANNC (announcement)

22. RECORD

23. FIND HANDSET

Basic operation

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• Whenever the phone is in use, the call timer will be shown at the top right corner.

Telephone operation

Handset operation

Making calls

• Press TALK/FLASH, then dial the number. — OR — Dial the number (press to backspace), then press TALK/FLASH.

Ending calls

• Press OFF to end your call. — OR — Put the handset on the telephone base to end your call.

Answering calls

• Press any key to answer a call (except OFF, or ).

FLASH During a call, press TALK/FLASH to receive an incoming call, if call waiting is activated.

CHAN Press CHAN/REMOVE to switch to a clear channel while on a call.

REMOVE

When viewing the call log, press to delete the current record displayed. While handset is in idle mode, press and hold to delete all records in the call log.

/CID and /DIR /CID VOL-

• While on a call, press to decrease the volume. A double beep will sound when you reach the lowest setting.

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Telephone operation

• While phone is not in use, press to display caller ID information.

• While entering names or numbers into memory, press then press CHAN/REMOVE to delete last character entered.

/VOL+

• While on a call, press to increase the volume. A double beep will sound when you reach the highest setting.

• While phone is not in use, press to display directory entries.

• While entering names, press twice to add a space.

SELECT

Press to conrm an entry of operation, or to select highlighted item from menu.

OFF

During a call, press to hang up. While using menu, press to cancel an operation or exit the menu display.

REDIAL /PAUSE

Press to view redial number. Press it again to delete the redial number. Press to inser t a dialing pause while entering a number.

PROG

With the handset in idle (on-hook), press to enter programming mode.

VOL

During a call, press or to adjust the listening volume to a comfortable level.

Basic operation

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Telephone operation

Telephone base operation

CHARGE/IN USE

• Flashes in unison with an incoming call’s ringing.

• Flashes slowly when the handset is in use or answering machine picks up a call or extension is off hook.

• Glows steadily when the handset is charging.

MESSAGE WINDOW

Indicates the status of answering machine. Shows the number of message recorded in the mailbox.

ANS ON/OFF Set the answering machine to answer an incoming call.

PLAY/STOP

• Play back recorded messages in mailbox.

• Stop message playback.

REPEAT/ Repeat or playback the previous message during playback or move to previous setting when in

SETUP mode.

SKIP/ Skip or move forward during message playback or to move on to the next setting in SETUP mode.

DELETE

Delete one or all messages.

VOL / Increase/decrease speaker volume.

CLOCK Press to announce the current time. Press again to enter clock set mode.

SETUP To set various answering machine features. For details, please refer to the Answering system

operation section.

ANNC

Enter announcement mode. Press again to quit.

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Telephone operation

SELECT

Temporary tone dialing

If you have pulse (rotary) dialing, you can change from pulse dialing to touch tone dialing during a call by pressing *TONE. This is useful if you need to send touch tone signals for access to telephone banking or long distance services.

1. Press *TONE when handset is off hook or on a call.

2. Dial the number.

3. After you hang up, the phone automatically returns to pulse dialing.

Headset jack

You can use this telephone handsfree when you install any VTech

2.5 mm headset, purchased separately.

Plug the headset into the jack located on the right side of the

handset (under the small rubber ap). Do not force the connection,

but make sure the plug ts securely.

To purchase a headset, visit us on the web at www.vtechphones.com or call us at 1-800-595-9511. In Canada, go to www.vtechcanada.com or call us at 1-800-267-7377.

• To purchase a headset, visit us on the web at www. vtechphones.com. In Canada go to www.vtechcanada. com.

Basic operation

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Telephone operation

Operating range

This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset,

the weather, and the construction of your home or ofce. If you receive a call while you are out of

range, the handset might not ring or if it does ring, the call might not connect when you press TALK/FLASH. Move closer to the telephone base, then press TALK/FLASH to answer the call.

If you move out of range during a phone conversation, you might hear noise or interference. To improve reception, move closer to the telephone base.

If you move out of range without pressing OFF, your phone will be left off the hook. To hang up properly, walk back into range, periodically pressing OFF.

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Directory

Your phone can store 20 (including the nine speed dial entries) telephone numbers with names (up to 15 characters for the name and 24 digits for the number in each location) in the handset.

Store a directory entry

1. Press PROG. The screen displays DIRECTORY.

2. Press SELECT. The screen displays ENTER NAME.

3. Using the chart below, enter up to 15 characters for the name you’re storing with the number. Press then press CHAN/REMOVE to backspace and make corrections; press to advance or press it twice to add a space.

Chart of characters

Dial Key

1 2 3 4 5 6 7 8 9 0

When you nish entering the name, press SELECT or PROG. The screen displays ENTER NUMBER.

Once Twice 3 Times 4 Times 5 Times 6 Times

A B C 2

D E F 3

G H I 4

J K L 5

M N O 6

P Q R S 7

T U V 8

W X Y Z 9

& ‘ , - . #

• Press OFF at any time to exit the directory.

• When the memory is full the screen will display MEMORY FULL, an error tone sounds and you will not be able to store a new number until you delete a stored number to make room for another entry.

• When you access the directory and there are no entries,

DIRECTORY EMPTY will display

on the handset screen.

Basic operation

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• When you reach the end of the list in the directory, END OF LIST will be shown on the screen.

• When you are using the dial pad key(s) to search for a directory entry and there is not an entry for that letter, NO DATA will be shown on the handset display.

Directory

5. Enter the telephone number. Press then press CHAN/REMOVE to backspace and make corrections. Press REDIAL/PAUSE to store a pause if necessary. A P will be shown on the display.

— OR —

Press REDIAL/PAUSE to display the last number dialed from this handset.

6. Press SELECT or PROG. The screen displays DISTINCT RING? and the current setting.

7. Press or to choose Y (yes) if you wish the phone to alert you to calls from this number by changing to a distinctive ringer after the rst ring. Choose N for a normal ringer.

8. Press SELECT or PROG to conrm. If you chose Y in step 7, a will be displayed with the director y entry.

Edit a directory entry

1. Press . The screen displays DIRECTORY.

2. Press or to scroll alphabetically through entries stored in directory.

— OR —

Press the dial pad key for the rst letter of the entry you want to edit.

3. When the screen displays the entry you want to edit, press SELECT. Then press or until EDIT ashes.

SPEED EDIT ERASE 8005959511

4. Press SELECT. The screen displays the name and number. The cursor appears at the beginning of the name. Press CHAN/REMOVE or press and the dial pad keys to edit the name. Press SELECT to conrm and move on to edit the number. Press CHAN/REMOVE to backspace or press to move to the next digit to make corrections. Press SELECT to conrm and move to edit the distinctive ring setting.

5. Press SELECT to save the edited information.

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Directory

Erase a directory entry

1. Press . The screen displays DIRECTORY.

2. Press or to scroll alphabetically through entries stored in directory.

— OR —

Press the dial pad key for the rst letter of the entry you want to delete.

3. When the screen displays the entr y you want to delete, press SELECT. Then press or until ERASE ashes.

SPEED EDIT ERASE 8005959511

4. Press SELECT. The screen displays ERASE NO YES and the number. The current choice

ashes.

5. Press until YES ashes.

6. Press SELECT. You’ll hear a conrmation beep.

Move a directory entry to the speed dial

1. Press . The screen displays DIRECTORY.

2. Press or to scroll alphabetically through entries stored in directory.

— OR —

Press the dial pad key for the rst letter of the entry you want to move.

3. When the screen displays the entry you want to move, press SELECT. Then press or until

SPEED ashes.

SPEED EDIT ERASE 8005959511

Basic operation

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Directory

4. Press SELECT. The screen displays ENTER 1-9.

5. Press the key (1-9) to move this entry from the normal directory to the speed dial memory and

assign the memory location. You’ll hear a conrmation beep. A memory location number (1

through 9) will be displayed with this entry.

Dial a directory number

1. Press . The screen displays DIRECTORY.

2. Press or to scroll alphabetically through entries stored in directory.

— OR —

Press the dial pad key for the rst letter of the entry you want to dial.

3. When the screen displays the entry you want to dial, press TALK/FLASH.

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Speed dial

Your phone can store up to nine telephone numbers with names (up to 15 characters and 24 digits in each location) in the speed dial memory locations you assign (numbered 1 through 9) in the handset. These numbers can be dialed with two button presses. You can also store telephone numbers with names alphabetically in the directory. See Telephone directory for instructions.

Store a speed dial entry

1. Press PROG. Then press or until the screen displays SPEED DIAL.

2. Press SELECT. The screen displays ENTER 1-9.

3. Press the key (1 through 9) to assign the speed dial location this number will be stored. The screen displays ENTER NAME.

4. Using the chart below, enter up to 15 characters for the name you’re storing. If you try to enter more than 15 characters, you’ll hear an error tone. Press then press CHAN/REMOVE to backspace and make corrections; press to advance or press it twice to add a space.

Chart of characters

Dial key

1 2 3 4 5 6 7 8 9 0 * #

Once Twice

A B C 2

D E F 3

G H I 4

J K L 5

M N O 6

P Q R S 7

T U V 8

W X Y Z 9

& ‘ , - . #

3 times 4 times 5 times 6 times

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• The entries you store in speed dial memory will be marked with 01 through 09 and also display in the directory.

• Press OFF at any time to exit speed dial mode.

Basic operation

• If the location is not empty, your new entry will be stored in place of the old and the entry will be moved to a directory location.

Speed dial

5. After you enter the name, press SELECT or PROG. The screen displays ENTER NUMBER.

6. Enter the telephone number. Use then press CHAN/REMOVE to backspace and make corrections. Press REDIAL/PAUSE to enter a pause if necessary. A P will be shown with the entry.

— OR — Press REDIAL/PAUSE to display the last number (up to 24 digits long) dialed from this phone.

7. Press SELECT or PROG to store your entry. The screen displays DISTINCT RING? and the current setting.

8. Press or to choose Y (for yes) if you wish the phone to alert you to calls from this number by assigning a distinctive ringer after the rst ring. Choose N for a normal ringer.

9. Press SELECT or PROG to conrm. If you chose Y in step 8, a will be displayed with the entry.

Edit a speed dial entry

1. Press and hold the speed dial location key (1-9) of the entry you wish to edit.

2. When the screen displays the entry you want to edit, press SELECT. Then press or until

EDIT ashes.

3. Press SELECT. The screen displays the name and number. The cursor appears at the beginning of the name. Press CHAN/REMOVE or press and the dial pad keys to edit the name. Press SELECT to move on to edit the number. Press CHAN/REMOVE to backspace or press to move to the next digit to make corrections. Press SELECT to move on to edit the distinctive ring setting. Press or to choose Y (for yes) if you wish the phone to alert you to calls from this number by

assigning a distinctive ringer after the rst ring. Choose N for a normal ringer.

4. Press SELECT to save the edited information.

SPEED EDIT ERASE 8005959511 01

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Speed dial

Delete a speed dial entry

1. Press and hold the speed dial location key (1-9) of the entry you wish to delete.

2. When the screen displays the entry you want to delete, press SELECT. Then press or until

ERASE ashes.

SPEED EDIT ERASE 8005959511 01

• Whenever the phone is in use, call timer will be shown at the top right corner.

3. Press SELECT. The screen displays ERASE NO YES and the number. The current choice

ashes.

4. Press until YES ashes.

5. Press SELECT. You’ll hear a conrmation beep.

Dial a speed dial number

1. Press and hold the speed dial location key (1-9) of the entry you wish to dial.

2. Press TALK/FLASH to dial the displayed memory number.

Reassign locations in speed dial

1. Press and hold the speed dial location key (1-9) of the entry you wish to reassign.

2. When the screen displays the entry you want to reassign, press SELECT. Press or until

SPEED ashes.

SPEED EDIT ERASE 8005959511 01

3. Press SELECT. The screen displays ENTER 1-9.

4. Press the keys (1-9) to reassign this entry into another memory location. You’ll hear a conrmation

beep.

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Basic operation

Caller ID

Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone service provider. Caller ID with call waiting lets you see who’s calling before you answer the phone, even when you’re on another call.

You may need to change your phone service to use this feature. Contact your phone service provider if:

• You have both caller ID and call waiting, but as separate services (you may need combined service).

• You have only caller ID service, or only call waiting service.

• You don’t subscribe to any caller ID or call waiting services.

You can use this product with regular caller ID service, and you can use this product’s other features without subscribing to either caller ID or combined caller ID with call waiting service.

There are fees for caller ID services, and they may not be available in all areas.

This product can provide information only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

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Caller ID

VTECH

1-234-567-8900

6:10PM 07/17

Call er ’s t e lepho ne number

Caller’s name

NEW

Time of call

Date of call

About call history (caller ID)

Your phone can store up to 45 calls in its caller ID (CID) memory. When the memory is full, the oldest call will automatically be deleted to make room for new incoming call information.

For each call that comes in, the screen displays the following information between the rst and second

rings:

• Your caller’s name (15 letters are sent by your telephone company).

• The caller’s area code and telephone number.

• The time and date of the call.

• The repeat tag (*) in the upper right corner, indicating the party has called more than once.

This party has called more than once

Position of call in call

his tory and new call indicator

• If you answer a call before the information appears on the screen, it will not be in the call history.

• Press OFF at any time to exit call history.

Basic operation

Review call history

1. Press (CID) to view call history.

2. Use and to scroll through records in call history.

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• Caller ID numbers may appear with an area code that may not be required for local calls, or without a 1 that may be needed for long distance calls. If the number displayed is not in the right format, press # repeatedly to see different dialing options. You can choose to dial with or without the area code, or with or without the 1.

Caller ID

Delete records from call history

Delete a specic call:

1. Locate the record you want to delete from call history.

2. Press the CHAN/REMOVE key to delete. You’ll hear a conrmation beep.

Delete all calls:

1. With the handset in idle (off) mode, press and hold CHAN/REMOVE. The screen displays ERASE ALL NO YES. The current choice ashes.

2. Press until YES ashes.

3. Press SELECT. You’ll hear a conrmation beep.

Dial a displayed number

1. Locate the record in call history that you want to dial.

Although the call log entries you receive are 10 digits, (the area plus the 7-digit number,) in some

areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial or store from the call log. While reviewing the call log, press # repeatedly to display these dialing options for local and long distance numbers before dialing or saving the telephone number. See an example below.

3. Press SELECT. Press or until DIAL ashes.

4. Press SELECT. The number is automatically dialed.

— OR —

595-9511

1-595-9511

800-595-9511

1-800-595-9511

When the number is correctly displayed for dialing, press TALK/FLASH.

Store a call history record in the directory

1. Locate the record in the call history you want to store in the directory.

2. If you wish to change how the number is stored, press #. The screen displays any alternate dialing

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Caller ID

sequences available for this call (area code + number; 1 + area code + number; number only; 1+ number). See the illustration on the previous page showing the available dialing options and note in the margin of this page for more information.

3. Press SELECT, then press or until PROGRAM ashes, then press SELECT again.

4. You will be given the option to edit the name then press SELECT. Next you can edit the number then press SELECT.

5. Press or to select Y or N for distinctive ringer.

6. Press SELECT. You’ll hear a conrmation beep. If you choose Y in step 5, a will be displayed with the directory entry.

Display screen messages

Screen displays: When:

PRIVATE CALLER

UNKNOWN CALLER

* (after name)

The other party is blocking name and/or number information.

Your phone company is unable to receive information about this caller’s name and/or number.

This caller has called you more than once.

800-595-9511

NEW28

5:40PM 12/30

DIAL PROGRAM

800-595-9511

NEW28

5:40PM 12/30

DISTINCT RING? N 800-595-9511

Basic operation

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• If you have caller ID service the clock will be set automatically with incoming calls. You can also set the clock manually. Be sure to correctly program the year.

• To increase or decrease the remote access code by increments of 10, press and hold the SKIP or REPEAT key.

• Press and hold CLOCK about two seconds to exit clock setting at any stage and the new setting will be saved and announced.

Answering system operation

Audible indicators

Your telephone system gives you voice prompts for feature operations and voice conrmations when

you press a button or complete an operation.

Setting the clock

1. Make sure the answering system is on.

2. Press CLOCK. The system announces the clock setting (e.g. day, time and year), then announces:

“To set the clock, press CLOCK.”

3. Press CLOCK. The system announces the current day.

4. Press SKIP or REPEAT until the system announces the correct day, then press CLOCK. The system announces the current hour.

5. Press SKIP or REPEAT until the system announces the correct hour, then press CLOCK. The system announces the current minute.

6. Press SKIP or REPEAT until the system announces the correct minute, then press CLOCK. The system announces the current year.

7. Press SKIP or REPEAT until the system announces the correct year, press CLOCK. The system announces the current clock setting and exits the clock menu.

About announcements

• If you choose not to record an announcement, the system answers with the pre-recorded announcement “Hello. Please leave a message after the tone.” You may use this announcement, or record one of your own.

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Answering system operation

Answering system layout

Repeat or playback previous message. In setup mode, use to change settings

Turn answering system on or off

Enter answering system feature setup

Review/change clock setting

Record your announcement

1. Press ANNC until you hear “Announcement. Press PLAY or press RECORD.”

2. Press RECORD. After you hear “Record after the tone. Press STOP when you are done.” followed by a beep, speak toward the telephone base to record an announcement up to 90 seconds long.

3. Press PLAY/STOP. The system plays back your recorded message.

4. Press ANNC to exit the menu.

Review your announcement

1. Press ANNC until you hear “Announcement. Press PLAY or press RECORD.”

2. Press PLAY/STOP, the system plays the current announcement.

3. Press PLAY/STOP again to stop the current announcement, and then press ANNC to exit.

Skip forward a message. In setup, use to change settings

Record announcement and memos

Switch between announcement and idle mode

Delete your announcement

Press DELETE during announcement playback. The system will use the pre-recorded announcement until you record a new one.

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• Announcements less than two seconds in length will not be recorded.

Basic operation

• To advance or recede the remote access code number by increments or decrements of ten, press and hold the SKIP or REPEAT key.

Answering system operation

Answering system setup

You can set up one feature at a time, or you can set up the rst feature and then move on to set up

the other features in sequence.

1. Make sure the answering system is on.

2. Press SETUP until the system announces the feature you want to set. Refer to the Feature summary below for a description of the features and your choices.

3. Press SKIP OR REPEAT until the system announces the desired setting.

4. Press SETUP to conrm your selection and move on to the next feature, or press PLAY/STOP to exit feature setup.

Feature summary

System announces: Description/directions:

“Number of rings <current setting>, to change the setting, press SKIP OR REPEAT, to continue setup, press SETUP.”

“Base ringer <current setting>, to change the setting, press SKIP OR REPEAT, to continue setup, press SETUP.”

To set the number of rings before the answering machine picks up the incoming call. Two rings, four rings, six rings and toll saver are available. With toll saver on, the system answers after two rings only if there are any new messages/memos in mailbox. Otherwise system answers after four rings.

Activate the telephone base ringer volume for incoming calls. Choose between HI, LO or OF.

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Answering system operation

“Remote access code <current setting>, to change the setting, press SKIP OR REPEAT, to continue setup, press SETUP.”

“Message alert tone <current setting>, to change the setting, press SKIP OR REPEAT, to continue setup, press SETUP.”

Allows you to call your answering machine and access messages and the answering system menu from a remote location.

With the message alert tone on, the machine will beep to notify you when there are new message(s).

Listen to, save & delete messages

The system automatically saves your messages until you delete them, and can store approximately 11 minutes of messages, memos, and announcements (up to a maximum of 95 messages). A message or memo can be up to four minutes long.

The message window will ash to alert you to new, unplayed messages. Once all messages have been reviewed, the number displayed in the window will stop ashing and glow steadily. If the

system contains both old and new messages, it will play only the new messages. After all new messages are played, press PLAY/STOP to hear all messages.

Before playing a message, the system announces the day and time it was received. While the message plays, the message window displays the number of the message. After playing the last message in a mailbox, the system announces “ End of messages.” If the system has less than ve minutes of recording time left, it announces the remaining time.

Call screening/intercept

1. Make sure the answering system is on, and set the message playback volume control above level 1 so you can hear the caller’s message.

2. If you decide to answer the call, press TALK/FLASH on the handset.

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• You can exit

feature setup at any time by pressing PLAY/

STOP.

Basic operation

Answering system operation

Delete messages

• To delete a message, press DELETE while the message is playing.

• Press and hold DELETE in idle to

delete all old messages in idle

mode.

• You cannot delete a message

until it’s been reviewed; deleted messages cannot be recovered.

Message window

Record a memo

You can record a memo up to four minutes long, which is stored as an incoming message.

1. Press RECORD.

2. The system announces “Record after the tone. Press STOP when you are done.” After the beep, speak toward the microphone. The message window displays the length of your memo up to 99

seconds, if you record a memo longer than 99 seconds, 99 continues to ash until you nish.

3. To stop recording, press PLAY/STOP.

Increase/decrease speaker volume.

Play message Press to play messages. Press again to stop playback.

Press to record a memo.

Enter announcement mode.

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Answering system operation

Window display: When:

1-95

0-94 (ashing)

1-95 & F (alternating)

1-99 (counting)

99 (ashing)

1-95

1-95 (ashing)

1-8 (steady for two seconds)

10-99 (steady for two seconds)

ON or OF (steady for two seconds)

-- (ashing)

-- (steady)

No messages.

Total number of old message(s).

Total number of new message(s) or clock has not been set.

Memory is full with total number of new or new and old message(s) recorded.

Elapsed time while recording a memo or announcement up to 90 seconds.

Recording time exceeds 99 seconds.

Current message number during old message playing back.

Current message number during new message playing back.

Indicates volume level selected when pressing the volume up/down key.

Shows the current remote access code.

Display when any setting is changed from on or off.

System is in programming mode or initializing.

System is in programming mode, initializing or a handset is off hook or on a call.

Basic operation

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Answering system operation

Remote access

You can access many features of your answering system remotely from a touch tone phone.

1. Dial your telephone number.

2. When the system answers, enter your remote access code. If the memory is full, it announces ‘Memory is full’ before asking for your remote access code.

3. Enter a remote command (see Remote access commands, below).

4. To end remote access, simply hang up the phone.

Voice menu

The system has voice prompts to help you with remote operation. Press *5 to hear the menu while remotely connected to the answering system.

Remote access commands

Function: Command:

Play messages Press 1 to play all messages. Press 2 to play new messages. If

Repeat a message

Skip a message Press 6 while message is playing; each press advances to the

Stop Press 5.

Help Press *5.

Save messages Hang up.

there are no new messages, the system plays old messages.

Press 4 while message is playing. Press 4 to repeat the current playing message from its beginning or press 4 during the beginning of the day and time announcement to back up previous message.

next message.

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Answering system operation

Function: Command:

Delete message

Record announcement Press *7; after beep, record announcement, press 5 to stop.

Turn system off

Turn system on

End call

Press 3 while message is playing. Press 33 during or after HELP menu announcement to delete all old messages.

System plays back announcement.

Press 0; the system announces, “Calls will not be answered.” Press 0 again to turn the system back on.

When system is off, it answers after 10 rings and announces, “Please enter your remote access code”. Enter your remote access code, then press 0 to turn the answering system on.

Press 8.

• If no key is pressed within three seconds of entering remote access, the voice menu will be announced. After the voice menu announcement, if no key is pressed within 20 seconds, the remote access call will automatically end.

• If accessing from a touch tone telephone, press #5 to stop recording.

• Press 8 to hang

up after you nish

remote access to the answering system, so that your phone can ring and receive calls normally.

Basic operation

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Telephone operation

Display screen messages

Screen displays: When:

** RINGING **

CONNECTING...

PHONE ON

** PAGING **

BATTERY LOW

SCANNING...

CAN’T CONNECT

RINGER OFF

NEEDS RECHARGING

There is a call coming in.

The handset is waiting for dial tone.

The handset is in use.

The telephone base is paging the handset.

The battery needs to be recharged.

The handset is changing to another of the 30 channels available.

1. Displays when telephone base power is off and TALK/FLASH is pressed. You’ll also hear an error tone.

2. Displ ays whe n an out-of -ra nge dia l fa ils to connect.

The handset ringer is turned off.

The battery level is very low, handset operations maybe suspended, charge the handset immediately.

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Batteries

Battery care and performance:

After your battery is fully charged, you can expect the following performance:

Operation Operating time

While in use (talking) up to 5 hours

While not in use (standby*)

* Handset is off the telephone base but not in use.

• The battery needs charging when: — A new battery is installed in the handset.

— The phone beeps twice every ve seconds.

— The screen displays BATTERY LOW and the low battery icon.

• Place the handset in the telephone base so the charge light turns on. The battery is typically fully charged in 16 hours.

• You can keep the battery fully charged by returning the handset to the telephone base after each use.

Replacing the handset battery

1. Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward.

2. Lift out the old battery and disconnect.

3. Align the two holes in the new battery’s plug with the socket pins, and snap the plug into place. Snap the battery in the compartment, as described in Installation, on page 3.

4. Replace the cover by sliding it up into place.

5. The new battery must be charged before using the phone. Place the handset in the telephone base and allow it to

charge for at least 16 hours the rst charge. The telephone

might operate before that, but for best performance, let the battery charge fully.

up to 7 days

• If you repeatedly get a low battery indicator, even after charging overnight, the battery should be replaced.

• To reduce the risk

of re or injury to

persons or damage to the telephone, read and follow these instructions carefully: Charge the battery provided with

or identied for

use with this product only in accordance with the instructions and

limitations specied

in the user’s manual.

Basic operation

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Troubleshooting

If you have difculty operating your phone, the suggestions below should solve the problem. If you still have

difculty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech

Telecommunications Canada Ltd. at 1-800-267-7377.

Problem Suggestion

My telephone does not work at all.

• Make sure the battery is installed and charged correctly (see page 3 and 35). For optimum daily performance, return the cordless handset to the telephone base after use.

• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

• Make sure the telephone line cord is plugged rmly into the telephone base and the modular

wall jack.

• Unplug the unit’s electrical power and remove the battery from the handset. Wait for 15 seconds then plug in the battery and plug in the power. Allow up to one minute for the cordless handset and base to synchronize.

• Charge the battery in the cordless handset for at least 16 hours.

• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new battery pack.

• Disconnect the telephone base from the modular jack and plug in a working telephone. If this telephone does not work, the problem is probably in the wiring or the local service. Call the local telephone company.

BATTERY LOW is displayed on screen.

• Place the handset in the telephone base for recharging.

• Remove and re-install the battery and use it normally until fully discharged, then recharge the handset on the telephone base for 16 hours.

• If the above measures do not correct the problem, the battery may need to be replaced.

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Troubleshooting

Problem Suggestion

The battery does not charge in the handset or the handset battery does not accept charge.

The CHARGE light is off.

• Make sure the handset is placed in the telephone base correctly. The CHARGE light on the telephone base should be on.

• If the cordless handset is in the telephone base but the CHARGE light is not on, refer to The charge light is off in this section.

• It may be necessary to purchase a new battery. Please refer to the Batteries section of this user’s manual.

• The telephone might be malfunctioning. Please refer to the Warranty section of this user’s manual for further instruction.

• Clean the charging contacts on the cordless handset(s) and telephone base each month using a pencil eraser or a dry non-abrasive fabric.

• Make sure the power adapter and telephone line cords are plugged in correctly and securely.

• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and telephone base to reset.

• The telephone might be malfunctioning. Please refer to the Warranty section of this user’s manual for further instruction.

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Additional information

Troubleshooting

Problem Suggestion

The CHARGE / IN USE Indicator on the

telephone base is

ashing.

There is no dial tone. • First, try all the above suggestions.

• This is a signal that the battery is very low, completely depleted, when there is no electrical contact between the battery and the telephone base or when the telephone line is in use.

• Ensure the connector of the battery is securely plugged into the handset and place the handset in the telephone base for charging.

• Answering machine has picked up a call.

• Handset is on a call.

• Another phone extension is in use.

• Move the cordless handset closer to the telephone base. It might be out of range.

• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

• Disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on the telephone either, the problem is in your wiring or local service. Contact your local telephone company.

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Troubleshooting

Problem Suggestion

The telephone does not ring when there is an incoming call.

• Make sure the ringer is on. (See page 7 for handset and page 28 for telephone base).

• Make sure the telephone line cord and power adapter are plugged in properly (see page 2).

• The cordless handset may be too far from the telephone base. Move it closer to the telephone base.

• There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Try unplugging some of them.

• If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply).

• Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.

• Test a working telephone at the telephone jack. If another telephone has the same problem, the problem is in the telephone jack. Contact your local telephone company (charges may apply).

• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

• Re-install the battery pack and place the cordless handset in the telephone base.

• Wait for the cordless handset to synchronize with the telephone base. To be safe, allow up to one minute for this to take place.

Additional information

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Troubleshooting

Problem Suggestion

I cannot dial out. • First, try all the above suggestions.

• Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

• Make sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the service in your area. Refer to the Set the dial mode section of this user’s manual (page 6) to set the dial mode.

• If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply).

• Eliminate any background noise. Noise from a television, radio, or other appliances may cause

the telephone to not dial out properly. If you cannot eliminate the background noise, rst try

muting the cordless handset before dialing, or dialing from another room in your home with less background noise.

I hear other calls when using the telephone.

I hear noise in the cordless handset, and none of the keys or buttons work.

• Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company.

• Press the CHAN/REMOVE key to switch to a clear channel when on a call.

• Make sure the telephone line cord is plugged in securely.

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Troubleshooting

Problem Suggestion

There is noise or interference during a telephone conversation.

My calls fade out or cut in and out when I am using the cordless handset.

• The handset may be out of range. Move it closer to the telephone base.

• Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet.

• Microwave ovens operate on the same frequency as your telephone. It is normal to experience static on your telephone while the microwave oven is operating. Do not install this telephone in the same outlet or near a microwave oven.

• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this solves the problem, re-locate your telephone or modem farther apart from each other, or use a different surge protector.

• The layout of your home or ofce might be limiting the operating range. Try moving the base to another

location, preferably a higher location for better reception.

• Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply).

• Select channels 4 through 10 for your router (refer to the user’s manual of your router for more information).

• If you still have problems with the telephone or the router, make sure the handset is ON and press CHAN/REMOVE until the performance improves.

• Press the CHAN/REMOVE button while on a call until the interference has been eliminated.

• If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply).

• Do you have DSL service? If yes, you need to have a DSL lter installed at every telephone jack that has a telephone connected to it. Contact your DSL service provider for lter information.

Additional information

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Troubleshooting

Problem Suggestion

My caller ID features are not working properly.

The system does not receive caller ID or the system does not display caller ID during call waiting.

• Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your telephone.

• The caller may not be calling from an area which supports caller ID.

• Both you and the caller’s telephone companies must use equipment which are compatible with caller ID service.

• If you subscribe to DSL service, install a DSL lter to the telephone line between the telephone base and the telephone line jack. Contact your DSL service provider for lter information.

• Make sure you subscribe to Caller ID with Call Waiting features services provided by the local telephone company.

• The caller may not be calling from an area which supports caller ID.

• Both you and the caller’s telephone companies must use equipment which are compatible with caller ID service.

• If you subscribe to DSL service, install a DSL lter to the telephone line between the telephone base and the telephone line jack. Contact your DSL service provider for lter information.

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Troubleshooting

Problem Suggestion

The answering system does not answer after the correct number of rings.

• Make sure the answering system is on. When the answering system is on, the red light on the ANSWER ON/OFF key should be lit.

• If toll saver is activated, the number of rings changes to two when there are new messages waiting (see page 28).

• If the memory is full or if the answering system is off, the system will answer after ten rings.

• In some cases, the answering system may be affected by the ringing system used by the local telephone company.

The announcement message is not clear.

The answering system does not record message.

The messages on the answering system are incomplete.

• When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the telephone base.

• Make sure there is no background noise (television, music, trafc, etc.) when recording.

• Make sure the answering system is on.

• If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes.

• If the caller pauses for more than seven seconds, the system stops recording and disconnects the call.

• If the memory on the system becomes full during a message, the system stops recording and disconnects the call.

• If the caller’s voice is very soft, the system may stop recording and disconnect the call.

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Additional information

Troubleshooting

Problem Suggestion

The messages on the system are very

difcult to hear.

• Press or on the telephone base to increase or decrease the speaker volume.

The answering system does not respond to remote commands.

My cordless handset

beeps ve times and

is not performing normally.

• Make sure you are entering the correct remote access code (see page 32 and 33).

• Make sure you are calling from a touch-tone telephone. When dialing a number, you should hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system.

• The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

• There may be interference on the telephone line you are using. Press the dial pad keys rmly

when dialing.

• Make sure the power cord is securely plugged into the telephone base. Plug the unit into a different working electrical outlet not controlled by a wall switch.

• Move the cordless handset closer to the telephone base. It may be out of range.

• Reset the telephone base by unplugging and removing the battery from the handset. Wait for 15 seconds then plug in the battery and plug in the power. Allow up to one minute for the cordless handset and the telephone base to synchronize.

• Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones.

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Troubleshooting

Problem Suggestion

Common cure for electronic equipment.

• If the unit is not responding normally, try putting the cordless handset in the telephone base or the charger. If it does not seem to respond, try the following (in the order listed):

• Disconnect the power to the telephone base.

• Disconnect the battery on the cordless handset and the spare battery in the telephone base.

• Wait a few minutes before connecting power to the telephone base.

• Re-install the battery and place the cordless handset into the telephone base or charger.

• Wait for the cordless handset to synchronize its connection with the telephone base. Allow up to one minute for this to take place.

Caller ID entries do not match the numbers I need to dial.

• Although the call log entries you receive are 10 digits, (the area plus the 7-digit number,) in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial or store from the call log.

• While reviewing the call log, press # repeatedly to display these dialing options for local and long distance numbers before dialing or saving the telephone number.

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Additional information

Maintenance

Taking care of your telephone

Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your telephone base near a sink, bathtub or shower.

Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.

Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind.

Limited Warranty

What does this limited warranty cover?

• The m anufacturer of this V Tech Prod uct warran ts to the hold er of a valid proof of purc hase (“Consume r” or “you ”) that the Pro duct and all acces sories provided i n the sales package (“Produ ct”) are free fro m defects in m aterial and workma nship, purs uant to the fol lowing terms and co nditions , when insta lled and used norma lly and in accorda nce with th e Product operati ng instruc tions. This limit ed warrant y extends on ly to the Consumer for Pr oducts purchas ed and used in the Unit ed States of Am erica and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

• Dur ing the limi ted warranty perio d, VTech’s authorized ser vice represen tative will r epair or repl ace at VTech’s option, wit hout charg e, a Materially Defec tive Produc t. If we repair the Product , we may use new or refurbi shed repla cement par ts. If we choose to rep lace the Product , we may replac e it with a new or re furbishe d Product of the same o r similar design. We will retai n defective part s, modules , or equipme nt. Repair or r eplacement of the Pr oduct, at V Tech’s optio n, is your exclusive rem edy. VTech will ret urn repaire d or replacement Pro ducts to you in work ing condi tion. You should ex pect the repair or re placement to take ap proximatel y 30 days.

How long is the limited warranty period?

• The l imited warr anty peri od for the Product ex tends for ONE (1) YEAR from the d ate of purcha se. If VTech repa irs or repla ces a Materi ally Defec tive Produc t under the terms of th is limited warrant y, this limi ted warranty also ap plies to repaired or r eplaceme nt Product for a peri od of either (a) 90 d ays from the date the rep aired or replaceme nt Product i s shipped to you or (b) the time re maining on t he original one-ye ar warranty; whic hever is long er.

What is not covered by this limited warranty?

This limi ted warrant y does not cover:

1. Prod uct that has b een subjected to mi suse, acci dent, ship ping or other physic al damage, im proper installat ion, abnormal ope ration or han dling, neglect , inundati on, re, water or ot her

liquid in trusion; or

2. Prod uct that has b een damaged due to re pair, alteratio n or modication by a nyone other t han an author ized service rep resentat ive of VTech; or

3. Prod uct to the ex tent that the p roblem exp erience d is caused by si gnal condition s, network r eliabili ty, or cable or a ntenna syste ms; or

4. Prod uct to the ex tent that the p roblem is c aused by use wi th non-VTech access ories; or

5. Prod uct whose w arranty/qu ality stickers, Pr oduct serial num bers plate s or electro nic serial number s have been removed, alte red or rende red illegi ble; or

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Limited Warranty

6. Pro duct purc hased, use d, serviced, or sh ipped for repair fro m outside the Unite d States of Ame rica or Canada, or us ed for commercial o r institut ional purp oses (including b ut not limited to Pr oducts used for re ntal purpo ses); or

7. Prod uct return ed without valid pro of of purchase (see item 2 b elow); or

8. Char ges for inst allation or s et up, adjustment of cu stomer controls, a nd installation or r epair of syste ms outside the unit .

How do you get warranty service?

• To obtain w arranty se rvice in the Unite d States of America , call 1-800-59 5-9511 for instruction s regarding where to r eturn the Product . Before cal ling for ser vice, please che ck the user ’s manual. A c heck of the Pr oduct con trols and features may s ave you a service cal l.

• Exc ept as provided by app licable law, you assum e the risk of loss or da mage durin g transit an d transpor tation and are resp onsible for deliv ery or hand ling charg es incurred in the transpo rt of Product (s) to the ser vice location . VTech will retu rn repaire d or replace d product under th is limited war ranty to you, transp ortation, deli very or handling ch arges prepaid. VTech assum es no risk for damage or l oss of the Product in t ransit.

• If th e Product fa ilure is not c overed by this l imited warr anty, or proof o f purchase d oes not meet the terms o f this limite d warranty, VTech will not ify you and wi ll request that you aut horize the cost of r epair prior to any fur ther repair activ ity. You must pay for the c ost of repair and retur n shipping costs f or the repair o f Products that are no t covered by thi s limited warranty.

What must you return with the Product to get warranty service?

1. Retur n the entire origin al package an d contents includ ing the Product to th e VTech ser vice location a long with a d escripti on of the malfuncti on or difcult y; and

2. Inc lude “vali d proof of purchase ” (sales rece ipt) identi fying the P roduct pu rchased (Pr oduct model) and t he date of purc hase or receipt; and

3. Provi de your name, complet e and corre ct mailing ad dress, and teleph one number.

Other Limitations

This warra nty is the complet e and exclusi ve agreement b etween you and VTech. It s upersed es all other wr itten or oral commu nications relate d to this Prod uct. VTech pro vides no oth er

•

warranti es for this Pro duct. The warrant y exclusively desc ribes all of V Tech’s resp onsibili ties regarding th e Product. There are n o other express warra nties. No on e is authori zed to make

modic ations to this limit ed warrant y and you shoul d not rely on any such mo dicati on.

State/Pr ovincial Law Right s: This warranty gi ves you speci c legal rights, an d you may also have other ri ghts, whic h vary from state to sta te or provinc e to province.

•

Limitat ions: Impli ed warranti es, including tho se of tness for a par ticular pur pose and merchan tabilit y (an unwri tten warra nty that th e Product is  t for ordinary use) are l imited to one y ear

•

from date of p urchase. S ome states /provinc es do not allow l imitations on how lo ng an implied warran ty lasts, s o the above limitatio n may not apply to you. In no eve nt shall VTech be

liable fo r any indirec t, special, inci dental, consequ ential, or similar da mages (inc luding, bu t not limited to lost pro ts or revenue, inabil ity to use the Produ ct or other as sociated e quipment,

the cost of s ubstitute equipm ent, and claims by thi rd parties) resulti ng from the use of this Pr oduct. Some state s/provinces do no t allow the excl usion or limitatio n of incidental or conseq uential da mages, so th e above limit ation or exclu sion may not apply to you .

Please retain your original sales receipt as proof of purchase.

Additional information

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Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of re, electric shock and injury, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool).

5. Do not place this product on an unstable surface, such as a table, shelf or stand. The product may fall, causing serious damage.

6. Slots and openings in the back or bottom of the telephone base and handset are provided for venti lation . To prot ect them from o verheatin g, these openin gs must n ot be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.

7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power company.

8. Do not allow anything to rest on the power cord. Do not install this product where the cord may have anyone walking on it.

9. Never push objects of any kind into this product through slots in the telephone base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of re or

electric shock. Never spill liquid of any kind on the product.

10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than

specied access doors may expose you to dangerous voltages or other risk s. Inco rrect r eassemb ling ca n cause elect ric shoc k wh en t he p rodu ct i s subsequently used.

11. Do not overload wall outlets and extension cords as this can result in the risk of re or electric shock.

12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:

A. When the power supply cord or plug is damaged or frayed.

B. If liquid has been spilled onto the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions, as improper adjustment of other

controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.

E. If t he product has b een dropped and the telephone base and/or handset has been damaged.

F. If the product exhibits a distinct change in performance.

13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.

14. Do not use the telephone to report a gas leak in the vicinity of the leak.

15. O nly put the handset of your telephone next to your ear when it is in normal talk.

16. This power unit is intended to be correctly orientated in a vertical or oor mount position.

SAVE THESE INSTRUCTIONS

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FCC, ACTA and IC regulations

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

* Reorient or relocate the receiving antenna. * Increase the separation between the equipment and receiver. * Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. * Consult the dealer or an experienced radio/TV technician for help.

Changes or modications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this

equipment contains, among other things, a product identier in the format US:AAAEQ##TXXXX. This identier must be provided to your local telephone company upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded

as the 6th and 7th characters following the US: in the product identier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be ve (5.0) or less. For more information,

please contact your local telephone company.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your

alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting

service. If advance notice is not practical, you will be notied as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to le a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone

company is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, re, medical) in these locations. If you do store or test emergency numbers, please:

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Additional information

FCC, ACTA and IC regulations

* Remain on the line and briey explain the reason for the call before hanging up.

* Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

The term ‘’IC: ‘’ before the certication/registration number only signies that the Industry Canada technical specications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination

on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed ve.

The RBRC® seal

The RBRC® Seal on the nickel-cadmium battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.

The RBRC® program provides a convenient alternative to placing used nickel-cadmium batteries into the trash or municipal waste, which may be illegal in your area.

VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC® program or at authorized VTech product service centers. Please call 1800-8-BATTERY™ for information on Ni-Cd battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment

and conserving natural resources.

RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.

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Technical specications

Enhanced 5.8GHz technology–your phone operates on a dual band transmission that combines the best of 5.8GHz and 900MHz technologies, providing enhanced performance over standard cordless telephones.

Frequency control Crystal controlled

PLL synthesizer

Transmit frequency Base: 912.75 - 917.10 MHz

Handset: 5863.80 - 5872.5 MHz

Receive frequency Base: 5863.80 - 5872.5 MHz

Handset: 912.75 - 917.10 MHz

Channels 30

Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may

vary according to environmental conditions at the time of use.

Size Handset: 184mm X 52mm X 41mm

Base: 160mm X 144mm X 104mm (with wall mount)

Weight Handset: 130 grams Base: 347 grams (with wall mount)

Power requirements Handset: 400mAH Ni-Cd Battery

Base: 9V DC @ 300mA

Memory Nine speed dial locations; up to 24 digits, 15 characters per location

Directory: 20 memory locations (including the nine speed dial entries); up to 24 digits, 15 characters per location

Caller ID: 45 memory locations

Additional information

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Index

About announcements 26

About call history

(caller ID) 23

Answering system

operation 26

Answering system setup 28

Audible indicators 26

Batteries 35

Battery care and

performance 35

Before you begin 1

Belt clip 5

Call screening/intercept 29

Caller ID 22

Charge the handset

battery 6

Check for dial tone 6

Choose location 3

Delete a specic call 24

Delete a speed dial entry 21

Delete all calls 24

Delete records from

call history 24

Delete your announcement 27

Desk/table bracket installation 4

Dial a directory number 18

Dial a displayed number 24

Dial a speed dial number 21

Director y 15

Display screen messages 25, 34

DSL 5

Edit a directory entry 16

Edit a speed dial entry 20

Erase a directory entr y 17

FCC, ACTA and

IC regulations 49

Feature summary 28

Handset layout 8

Handset operation 10

Handset ringer style 7

Headset jack 13

If you subscribe

to DSL service 5

Important safety

instructions 48

Index 52

Install handset batter y 3

Installation 2

Internet 5

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Language 6

Limited Warranty 46

Listen to, save & delete

messages 29

Maintenance 46

Move a directory entry

to the speed dial 17

Operating range 14

Parts checklist 1

Remote access commands 32

Replacing the handset battery 35

Review call history 23

Review your announcement 27

Set handset date and time 7

Set ringer volume 7

Set the dial mode 6

Setting the clock 26

Speed dial 19

Store a call history

record in the directory 24

Store a directory entr y 15

Store a speed dial entry 19

The RBRC® seal 50

Troubleshooting 36

Voice menu 32

Volume 7, 12

Wall mounting 4

Reassign locations in

speed dial 21

Record a memo 30

Record your announcement 27

Remote access 32

Technical specications 51

Telephone base layout 9

Telephone base operation 12

Telephone operation 8, 34

Temporary tone dialing 13

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VTECH TELECOMMUNICATIONS LTD.

A member of THE VTECH GROUP OF COMPANIES.

Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon

Distributed in Canada by VTech Telecommunications Canada Ltd., Richmond, B.C.

Printed in China.

91-000913-040-100

Model: ia5863

User’s manual

w w w . v t e c h p h o n e s . c o m

VTech Amplified Phone User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual