VTech AM18447, CM18445 User Manual

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CM18445/

AM18447

4-Line

Small Business System

Main Console

User’s manual

Congratulations

on your purchase of this VTech product. Before using this product, please read the Important safety information.

This user’s manual provides you with the complete installation, setup and operation instructions.

For customer service or product information, visit our website at

www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

Model number: CM18445/AM18447

Type: 4-Line Small Business System Main Console

Serial number:

Purchase date:

Place of purchase:

Both the model and serial numbers of your VTech product can be found on the bottom of the console.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

Phone lines

CM18445 console

(Ext. 0)

CM18245 deskset (Ext. 1, 2, 3...)

CM18045 handset (Ext. 1, 2, 3...)

IS6100 headset (Ext. 9, 8, 7...)

TL80133 speakerphone (Ext. 9, 8, 7...)

DECT

Introduction

System Overview

The CM18445/AM18447 is the main console of your new 4-line telephone system. It can be used as a standalone telephone when a single user monitors up to four telephone lines provided by your telephone service provider.

You can also expand the system by adding a combination of up to nine cordless handsets (VTech model CM18045/AM18047), cordless desksets (VTech model CM18245/AM18247), cordless headsets (VTech model IS6100) and cordless speakerphones (AT&T model TL80133).

As the cordless devices communicate with the console over the wireless DECT technology, there is no need to plug telephone lines into the cordless devices. All telephone lines only connect to the console.

Purchase up to nine cordless accessories:

Cordless handsets (VTech model

•

CM18045/AM18047)

DECT 6.0 expansion desksets

•

(VTech model CM18245/AM18247)

Cordless headsets (VTech model

•

IS6100)

Cordless speakerphones (AT&T

•

model TL80133)

To order them, visit our website at

www.vtechphones.com or call 1 (800) 595-9511. In Canada, please

dial 1 (800) 267-7377.

CM18445/AM18447 console

(Ext. 0)

Optional corded headset (purchased separately)

Optional cordless accessories (purchased separately)

CM18245/AM18247 deskset (Ext. 1, 2, 3...)

CM18045/AM18047 handset (Ext.1, 2, 3...)

IS6100 headset (Ext. 9, 8, 7...)

TL80133 speakerphone (Ext. 9, 8, 7...)

NOTES:

Each telephone system contains a maximum of 10 stations, consisting of one console and up to

•

any nine of the mentioned cordless DECT devices. Each station has a unique extension number, used to identify each device for system operations such as intercom, paging, and call transfer.

Each system supports up to four traditional POTs or PSTN lines. To allow proper operation of

• the digital answering system and auto attendant, you should connect only one telephone system to the desired telephone lines.

If you have cordless accessories, for optimum range and better reception, place the console in a

• central and open location.

Introduction

System Overview

The following pages illustrate two possible scenarios of how your 4-line telephone system can be setup in your workplace. The actual setup depends on the environment and settings in your workplace.

Scenario 1

4-single-line connection, with four CM18245/AM18247 desksets and five CM18045/AM18047 handsets

Your CM18445/AM18447 console is placed in the reception. There are only single-line wall jacks in your workplace. The 4 single-line cords (model RJ11; purchased separately) are connected to L1, L2, L3, and L4 jacks of the console and 4 single-line wall jacks.

Your CM18445/AM18447 console is pre-assigned Ext. 0. In your workplace, there are four CM18245/AM18247 deskets (Ext. 1, 2, 3, and

4) and five CM18045/AM18047 handsets (Ext. 5, 6, 7, 8, and 9) registered to the console.

You can use any of the ten stations (Ext. 0, and 1-9) to make and receive a call with any line from LINE 1, LINE 2, LINE 3, or LINE 4, according to your preference and need.

NOTE: If your workplace is using two-line wall jacks, please refer to Scenario 2. For three-line wall

jacks, you must first split the lines into 3 single-lines to be connected to L1/2, L2, and L3/4 ports respectively, or a two-line plus a single line to be connected to L1/2 and L3/4 ports respectively.

Introduction

System Overview

Scenario 2

2-double-line connection, with three CM18445/AM18447 desksets, two CM18045/ AM18047 handsets, two IS6100 headsets, and two AT&T model TL80133 speakerphones

Your CM18445/AM18447 console is placed in the reception. There are twoline wall jacks in your workplace. Two of the telephone line cords provided are connected to L1/2 and L3/4 jacks of the console and 2 two-line wall jacks.

Your CM18445/AM18447 console is pre-assigned Ext. 0. In your workplace, there are three CM18245/AM18247 Deskets (Ext. 1, 2, and 3), two

CM18045/AM18047 handsets (Ext. 4 and 5), two IS6100 headsets (Ext. 6 and 7), and two AT&T model TL80133 speakerphone (Ext. 8 and 9) registered to the console.

You can link IS6100 Headset(s) and/or AT&T model TL80133 speakerphone(s) to any extensions occupied by the console, and any desket and handset.

You can use any of the ten stations (Ext. 0, and 1-9) to make and receive a call with any line from LINE 1, LINE 2, LINE 3, or LINE 4, according to your preference and need.

Before you make or receive a call at IS6100 Headsets or AT&T model TL80133 Speakerphone, you will first need to choose a line at the Main Console or a specific Deskset/Handset, where the Headsets/Speakerphone are linked.

NOTE: If your workplace is using three-line wall jacks, you must first split the lines into 3 singlelines to be connected to L1/2, L2, and L3/4 ports respectively, or a two-line plus a single line to be connected to L1/2 and L3/4 ports respectively. Make sure there is no more than total of 4 lines connect to the L1/2, L2, L3/4, and L4 ports; otherwise, the lines cannot function normally.

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

User’s manual

Console

Mounting bracket

Quick start guide

Power adapter

Two directory cards

Addendum sheet

(IS6100 & TL80133)

Audio cable

(Music On Hold)

Extension number label for cordless headset and speakerphone

Handset with coiled cord installed

Four telephone line cords (4-conductor)

Table of contents

Installation setup .................................... 1

Insert backup battery ................................2

Assemble your new console .....................3

Connect your new console ....................... 4

Mount your new console (optional) ...........6

Tabletop to wall installation ................... 6

Wall to tabletop installation ....................9

console .................................................. 10

Add and register a cordless deskset ......10

Add and register a cordless handset ......11

Add and register other cordless

accessories ......................................... 12

Adding a corded headset (optional) ........13

Answering system basic setup............14

Date and time for messages ...................14

Set date and time ................................ 14

Line mode for unanswered calls ............. 15

Set Line mode ..................................... 15

Auto attendant setup ..............................16

Activate auto attendant ........................16

Number of rings (auto attendant) ........16

Announcement (auto attendant) .......... 17

Auto attendant operation ........................ 21

Using the auto attendant .................... 21

Auto attendant (AA) flow chart ............22

General mailbox setup ............................23

Activate general mailbox ..................... 23

Number of rings (general mailbox) ......23

Announcement (general mailbox) .......24

Announce only setup ..............................26

Activate announce only ....................... 26

Number of rings (announce only) ........26

Announcement (announce only) .........27

Telephone operation basic setup........28

Calls management ..................................28

Ring group ........................................... 28

Call privacy .......................................... 29

Music on hold (M.O.H.) .......................30

Overview ................................................ 33

Console overview ................................... 33

Table 1 - Main menu (Press MENU/

SELECT in idle screen) ........................36

Table 2 - Answering system setup sub-menu (Select Ans sys setup in

main menu) ......................................... 37

Console screen icons ............................. 39

Alert tones and lights ..............................40

Telephone settings ............................... 41

Console setup .........................................41

Menu settings ......................................41

Ringer volume ..................................... 41

Ringer tone .......................................... 42

Do not disturb (DND) ........................... 42

LCD contrast .......................................43

Key tone .............................................. 43

LCD language .....................................44

Primary line .........................................44

Area codes .......................................... 45

Console name ..................................... 46

Hold reminder ...................................... 46

Dial mode ............................................ 47

User support ........................................ 47

Console info ........................................48

Telephone operation ............................ 49

Console operation ..................................49

Line indicators ..................................... 49

Making and ending a call .....................49

On hook dialing (predialing) ................50

Full-duplex speakerphone ...................50

Answering a call .................................. 50

Temporary ringer silencing .................. 50

Options while on calls ............................. 51

Call waiting ..........................................51

Volume control ....................................51

Mute ....................................................51

Temporary tone dialing ........................51

Hold .....................................................52

Switching between lines ......................52

Recording a call ...................................53

Chain dialing ........................................54

Redial .....................................................55

View the 10 most recently dialed

numbers .............................................. 55

Redial a number ..................................55

Copy a redial entry to directory ...........55

Delete a number .................................. 56

Auto-redial ...........................................56

Conference call .......................................57

Establish a conference call ..................57

Options during a conference call ......... 58

Intercom ..................................................59

Make an intercom call to an extension 59

Answer an intercom call ...................... 59

End an intercom call ............................ 59

Answer an incoming call during an

intercom call ........................................60

Hold an intercom call ........................... 60

Handle an intercom call by the general

mailbox ................................................ 60

Call transfer ............................................ 61

Blind transfer ....................................... 61

Call transfer using intercom .................... 62

Transfer a call and speak to the

receiving party ..................................... 62

Paging ....................................................63

Make a paging call to an extension .....63

Make a paging call to multiple

extensions ...........................................63

Set and edit a group for paging calls ... 64

Delete the group settings ....................64

End a paging call ................................ 64

Speed dial ...............................................65

Assign a speed dial entry .................... 65

Dial a speed dial entry ......................... 67

Delete a speed dial entry .....................67

COVM ..................................................... 68

COVM (central office voicemail) .......... 68

COVM reset .........................................68

Directory ................................................ 69

About the directory .................................69

Capacity ..............................................69

Exit the directory ..................................69

Create directory entries .......................... 70

Create a new directory entry ............... 70

Review directory entries ......................71

Search directory .....................................72

Search by name .................................. 72

Dial, delete or edit entries ....................... 73

Display dial ..........................................73

Delete an entry ....................................73

Edit an entry ........................................ 73

Call history ............................................ 74

About the caller ID ..................................74

Information about caller ID with call

waiting .................................................74

Caller ID information ............................... 75

How the caller ID information works .... 75

Caller ID operation ..................................76

Memory match .....................................76

Missed (new) calls indicator ................ 76

Review the caller ID information ..........76

View dialing options .............................77

Dial a call history entry ........................ 77

Caller ID operation ..................................78

Save a caller history entry to the

directory ..............................................78

Delete entries ...................................... 78

Reasons for missing caller ID

iii

information .............................................. 79

Limited warranty ..................................107

Answering system.................................80

About the answering system ..................80

Answering system capacity .................81

Answering system setup .........................83

Call screening ......................................83

Message length ...................................83

Call intercept .......................................84

Set remote access code ...................... 84

Message alert tone .............................. 85

Voice language ....................................85

Answering system operation ..................86

New message indication .....................86

Call screening ......................................86

Call intercept .......................................86

Message playback ...............................86

Options during playback ...................... 87

Transfer messages ..............................87

Delete all general mailbox messages ..88

Record and deliver memos .................88

Remaining time ...................................88

Remote access ....................................... 89

Technical specifications .....................109

Index .....................................................110

Frequently asked questions.................93

Top questions for installation ...............93

Top questions for operations ............... 94

Top questions for features ...................96

Directory

• Call history

• Ringer setting

• Console setup

• Line mode

• Ans sys setup

• Registration

• Music on hold

• COVM

• Date and time

• Speed dial

• Dial mode

• User support

• HDST/SPK

• Factory reset

• Console info

•

Using menus

Press MENU/SELECT to show the main menu.

• Press or to scroll through menu items.

• Press MENU/SELECT or press /SKIP to select

• a highlighted menu item.

Press MENU/SELECT to save changes.

• Press CANCEL to cancel an operation, exit the

• menu display or return to the idle screen.

Overview

Console overview

The following tables provides you with more details on the main menu and answering system setup sub-menu of the console.

Table 1 - Main menu (Press MENU/SELECT in idle screen)

Menu Description Reference

Directory Review, add or delete directory entries. Pages 69-73

Call history Review, delete call history entries, or copy an

entry to directory.

Ringer setting

Console setup

Line mode Set how the answering system responds to

Ans sys setup

Set the ringer volume, ringer tone, and ring group*.

*Ring group defines which extension(s) will ring when there is an incoming call.

Set LCD contrast, key tone, LCD language, primary line*, call privacy**, area codes, console name, and hold reminder.

*Primary line defines which line is automatically selected each time you pick up the corded handset or press the speakerphone.

**Call privacy defines whether other extensions can barge in to join a call in progress.

incoming calls on each line:

General mailbox for callers to leave

•

messages on the console’s general mailbox.

Auto attendant for directing incoming calls

•

to different extensions.

Announce only for informing callers that no

•

one is available to answer the call.

No answer for turning off both the general

•

mailbox and auto attendant.

Set up the answering system of the console, including general mailbox, auto attendant and announce only. Refer to Table 2 for details.

Pages 74-79

Pages 28, 41-42

Pages 43-46

Page 15

Pages 16-87

Registration Add cordless deskset, cordless handset or

other cordless accessories into the system.

Music on hold

Select different music for far end callers to hear during a hold call, and record your own music.

Pages 10-12

Pages 30-32

Overview

Console overview

Table 1 - Main menu (Press MENU/SELECT in idle screen) (Continued)

Menu Description Reference

COVM Set whether the console will display if Central

Office has voicemail for you.

Date and time

Speed dial Program the desired telephone numbers or

Dial mode Set pulse dialing or tone dialing. Page 47

User support

HDST/SPK Review, change or remove the linkage of

Factory reset

Console info View the current console settings. Page 48

Table 2 - Answering system setup sub-menu (Select Ans sys setup in main menu)

Set the date and time of the console. If you have subscribed to Caller ID Type I service, you can ignore this setting.

extension numbers into the speed dial keys.

Display a website for you to get extra support. Page 47

cordless headset or speakerphone with any system extensions.

Reset all settings of the console to the factory default.

Page 68

Page 14

Pages 65-67

Addendum sheet

Page 10

Menu Description Reference

Gen MB setup

Set up the console’s general mailbox. This mode allows callers on a particular line

to leave messages in the console’s general mailbox. You can set the number of rings before the system answers the incoming calls and record your own greeting announcements.

Line mode has to be set to Gen MB only for these features to function.

Pages 23-25

Overview

Console overview

Table 2 - Answering system setup sub-menu (Select Ans sys setup in main menu) (Continued)

Menu Description Reference

Auto att setup

Annc only setup

Call screening

Message length

Call intercept

Set up the auto attendant. This mode allows callers on a particular line to

reach any extensions within the system without the need to forward the call manually. You can set the number of rings before the system picks up the call, and record your own greeting announcements and company directory.

Line mode has to be set to Auto attendant for the features to function.

Set up the announce only answer mode. This mode allows playing an announcement to

callers that no one is available to take the call. You can set the number of rings before the

system picks up the call and record your own greeting announcements.

Line mode has to be set to Announce only for the features to function.

Set whether the console user hears the caller whenever a voice recording is taking place.

Set the maximum duration allowed for any voice messages recorded.

Set whether users of other system extensions can intercept and stop a recording in console’s general mailbox and talk to the caller.

Pages 16-20

Pages 26-82

Page 83

Page 84

Remote access

Msg alert tone

Voice language

Modify the passcode for users to access console’s general mailbox remotely by making a call to one of the telephone lines.

Set whether a tone is played in idle mode when there are unattended messages in the general mailbox.

Set the language of voice prompts used in the system.

Page 84

Page 85

Overview

Console screen icons

On when any corresponding extensions are in use.

Ringer off - On steadily when the ringer volume is set to off or the do not disturb function is on.

Headset - On steadily when using a corded headset.

COVM

-Mute

-Priv

-Rec

Conf.

LOWER

There is new voicemail for the telephone line(s) next to the COVM indicator.

Announce only is on for the telephone line below the Annc indicator.

Auto attendant is on for the telephone line below the AuAt indicator.

The general mailbox is turned on for the telephone line below the MB indicator.

On when the console is running on backup battery.

Microphone is muted.

Call privacy is on.

A call is being recorded.

A conference call is active.

The lower location of the speed dial keys is active.

Getting started

Alert tones and lights

Alert tones

One beep The console is recording an announcement or memo.

Two beeps You have set the hold reminder on; a call has been on hold for

more than three minutes.

-OR-

You have set the message alert tone on.

-OR-

There is an incoming call waiting.

Lights

MESSAGE WAITING

Turns on when there

• are new messages.

Large lighted display

LINE 1/LINE 2/LINE 3/LINE 4

On when the telephone line is in use.

• Flashes slowly when the telephone line is

INTERCOM

On when the

• console is on an intercom call.

Flashes slowly when

• the console is holding an intercom call.

Flashes quickly when

• there is an incoming intercom call.

MUTE

On when the

• microphone is muted.

PAGE

On when a one-

• to-one or one-togroup broadcast is established.

• on hold.

Flashes quickly when there is an incoming

• call or a transfer call.

HEADSET

On when the corded

• headset is in use.

SPEAKER

On when the

• speakerphone is on.

DND

On when the do not

• disturb function is on.

Telephone settings

Console setup

Menu settings

Use this menu to change the telephone system settings.

Press MENU/SELECT when in idle mode (when the console is not in use) toconsole is not in use) to is not in use) to

1. enter the main menu.

Press or to scroll to the feature to be changed. Theto scroll to the feature to be changed. The > symbol indicates

2. the selected menu item.

Press MENU/SELECT or /SKIP to select the menu item.

Press CANCEL to exit setup without making changes.

NOTE: Press CANCEL to cancel an operation, exit the menu display, or return to idle mode.

Ringer volume

Use this feature to set the ringer volume to one of the six levels or turn the ringer off. When the ringer is off, the icon appears on the console screen. The console stores the volume setting for all lines.

When the console is idle, press MENU/SELECT.

1. Press or to scroll to Ringer setting, then press MENU/SELECT or

/SKIP.

Press MENU/SELECT or /SKIP again to select Ringer volume.

3. Press , , or +/VOL/-/VOL/- on the console to adjust the ringer volume.

4. Press MENU/SELECT or /SKIP to save the setting and return to the

5. previous menu. To exit without making changes, press CANCEL or

/REPEAT.

-OR-

When the console is idle, press +/VOL/-/VOL/- to adjust the ringer volume, then press

MENU/SELECT to save.

NOTES:

The ringer volume also determines the ringer volume for intercom calls. If the console ringer

• volume is set to off, it is silenced for all incoming calls, including intercom calls.

While you are using the answering system setup, general mailbox, line mode or music on hold

• menu of the console and there is an incoming call, the console does not ring.

Telephone settings

Console setup

Ringer tone

Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is calling.

When the console is idle, press MENU/SELECT.

Press or to scroll to Ringer setting, then press MENU/SELECT or

/SKIP.

Press or to scroll to Ringer tone, then press MENU/SELECT or /SKIP.

Press or to select the desired line (Line 1-Line 4), then press

MENU/SELECT or /SKIP.

Press or to select the desired ringer tone.

Press MENU/SELECT or /SKIP to save the setting and return to the

previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Repeat steps 4-6 above to choose ringer tones for other lines if desired.

Do not disturb (DND)

Use this feature to silence your console. When you activate the do not disturb function, the icon appears on the console screen. You will not receive any paging call and you will not hear rings of incoming call or intercom call.

Instead, the LINE 1-LINE 4 indicator flashes to signal an incoming call. If you receive an intercom call, the extension number of that intercom call appears on the screen display.

Press DND to prevent interruptions. The DND indicator turns on.

Press DND again to resume normal call alerts. The DND indicator turns off.

Telephone settings

Console setup

LCD contrast

Use this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions.

When the console is idle, press MENU/SELECT. Press or to scroll to Console setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to LCD contrast, then press MENU/SELECT or

/SKIP.

Press or to choose the desired screen contrast level.

Press MENU/SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Key tone

The console is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys.

When the console is idle, press MENU/SELECT.

Press or to scroll to Console setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Key tone, then press MENU/SELECT or /SKIP.

Press or to choose On or Off.

Press MENU/SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Telephone settings

Console setup

LCD language

This feature allows you to change the language used for all screen displays. The LCD language settings on the console, desksets and cordless handsets are independent. By default, the language is set to English.

When the console is idle, press MENU/SELECT.

Press or to scroll to Console setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to LCD Language, then press MENU/SELECT or

/SKIP.

Press or to select English, Francais or Espanol.

Press MENU/SELECT or /SKIP again to save the setting and return to the

previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Primary line

Use this feature, also known as automatic line selection, to choose which line is automatically selected each time you make an outside call. The console comes factory set for Auto selectable line, which chooses any available line starting from Line 1.

When the console is idle, press MENU/SELECT.

Press or to scroll to Console setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Primary line, then press MENU/SELECT or /SKIP.

Press or to select Auto, Line 1, Line 2, Line 3 or Line 4.

Press MENU/SELECT or /SKIP again to save the setting and return to the

previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Telephone settings

Console setup

Area codes

Use this feature to program this system to recognize one home area code and up to four local area codes. This feature makes it easy for you to place a call from the caller ID log.

If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID information only displays the seven digits of the telephone number, and when you dial from the call log, only seven digits are dialed.

If you must dial 10 digits (the area code and telephone number) for local calls, enter 000 for the home area code and enter your area code as a local area code. Then, if you receive a call from within your area code, the screen displays all 10 digits of the telephone number, and when you dial from the call log, all 10 digits are dialed.

If you have more than one area code for your region, enter those area codes as local area codes.

When the console is idle, press MENU/SELECT.

1. Press or to scroll to Console setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Area codes, then press MENU/SELECT or /SKIP.

3. Press or to scroll to Home area or Local area 1- Local area 4. Press

MENU/SELECT to edit it.

Use the dial pad keys to enter a three-digit area code. Enter 000 for your

5. home area code if you always dial ten-digit numbers.

Press DELETE to delete a digit.

•

Press and hold DELETE to delete all digits.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

6. Press MENU/SELECT to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

Telephone settings

Console setup

Console name

Use this feature to rename the console.

When the console is idle, press MENU/SELECT.

Press or to scroll to Console setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Console name, then press MENU/SELECT or

/SKIP.

Use the dialing keys to change the name (up to 10 characters).

Press DELETE to delete a character.

•

Press and hold DELETE to delete all characters.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

Press 0 to add a space.

•

Press MENU/SELECT to save the setting and return to the previous menu.

To exit without making changes, press CANCEL.

Hold reminder

When the console holds an outside call or an intercom call for more than three minutes, it gives you a double beep every 30 seconds. You can set its volume to one of the six levels or mute the hold reminder.

When the console is idle, press MENU/SELECT.

Press or to scroll to Console setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Hold reminder, then press MENU/SELECT or

/SKIP.

Press , , or +/VOL/- to choose the desired volume or mute the feature.

Press MENU/SELECT or /SKIP to save the setting and return to the

previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Telephone settings

Console setup

Dial mode

The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone.

When the console is idle, press MENU/SELECT.

1. Press or to scroll to Dial mode, then press MENU/SELECT or

/SKIP.

Press or to scroll to Touch-tone or Pulse.

3. Press MENU/SELECT or /SKIP to save the setting and return to the

4. previous menu. To exit without making changes, press CANCEL or

/REPEAT.

User support

Use this feature to display the VTech website.

When the console is idle, press MENU/SELECT.

1. Press or to scroll to User support, then press MENU/SELECT or

/SKIP.

Press CANCEL or /REPEAT to return to the main menu.

Telephone settings

Console setup

Console info

Use this feature to view the current settings of the console. No editing is available in this menu.

When the console is idle, press MENU/SELECT.

Press or to scroll to Console info, then press MENU/SELECT or

/SKIP.

Press or to scroll to the desired setting, then press MENU/SELECT or

/SKIP.

In each individual setting, you can press or to browse the last or next

4. setting.

Telephone operation

Console operation

The console comes programmed to select a line automatically for calls when you do not press a line key. To override the automatic line selection setting, see Primary line on page 44 for details. When you answer a call, the console automatically selects the ringing line.

Line indicators

Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line.

On when the corresponding line is in use.

•

Flashes slowly when the line is on hold.

•

Flashes quickly when there is a transferred call on

• the corresponding line.

Flashes quickly when there is an incoming auto attendant transferred call on

• the corresponding line.

Flashes quickly when there is an incoming call on the corresponding line.

•

Making and ending a call

To make a call using the console:

Lift the handset or press SPEAKER .

-OR-

To override automatic line selection, press LINE 1-LINE 4 for the desired

line, then lift the handset.

2. Wait for a dial tone, then enter the telephone number. The screen displays

the elapsed time as you talk (in hours, minutes and seconds).

To end a call using the console:

Place the handset on the console to hang up.

•

-OR- If you are using the speakerphone, press SPEAKER to hang up.

•

NOTE: The elapsed time is not affected by accessing services from your telephone service provider.

Telephone operation

Console operation

To make a call using a corded headset:

Make sure a corded headset is connected to the console (page 13).

Press HEADSET on the console.

Wait for a dial tone, then dial the number.

To hang up, press HEADSET.

To make a call using a cordless headset or speakerphone:

You can make a call using a registered cordless headset or speakerphone after it is linked with an extension device. For more details, refer to the addendum sheet that comes with the package.

On hook dialing (predialing)

Enter the telephone number. Press DELETE to make corrections.

Lift the handset or press SPEAKER to dial.

-OR-

To override automatic line selection, press LINE 1-LINE 4 for the desired

line, then lift the handset.

Full-duplex speakerphone

During a call, press SPEAKER to switch between handsfree speakerphone and normal handset use. Press SPEAKER again if you are using speakerphone or place the handset on the console to hang up.

Answering a call

Lift the handset, or press the corresponding line key (LINE 1-LINE 4), SPEAKER , HEADSET on the console to answer an incoming call.

Temporary ringer silencing

When the console is ringing, you can temporarily silence the ringer of the console without disconnecting the call. Press MUTE to silence the ringer. The next call rings normally at the preset volume.

Telephone operation

Options while on calls

Call waiting

If you subscribe to call waiting service with your telephone service provider, and someone calls while you are in the middle of a call, you hear two beeps.

Press FLASH to put your current call on hold and take the

• new call.

Press FLASH at any time to switch back and forth

• between calls.

Volume control

Use this feature to independently set the listening volume to one of six levels for each of the listening options (corded handset, corded headset and speakerphone).

All settings are independent. While on a call, press

+/VOL/- to adjust the listening volume.

Mute

Use this feature during a telephone conversation to silence the microphone. You can hear the caller, but the caller cannot hear you.

To mute a call:

Press MUTE. When mute is on, the MUTE button lights up;

• the screen also displays MUTE.

To take a call off mute:

Press MUTE again and resume speaking.

•

Temporary tone dialing

If you have pulse (rotary) service only, use this feature to temporarily switch pulse to touch-tone dialing during a call by pressing TONE .

Press TONE during a call.

Use the dialing keys to enter the desired number. The telephone sends

touch-tone signals.

The telephone automatically returns to pulse dialing mode after you end the call.

Telephone operation

Options while on calls

Hold

Use this feature to hold one line while accessing another, or as part of the conference feature.

While on a call, press HOLD. The corresponding line key (LINE 1-LINE 4) indicator for the line on hold flashes slowly. After the call has been put on hold for more than three minutes, a double beep sounds every 30 seconds. (To adjust the volume or turn off the reminder beep, see Hold reminder on page 46).

If you are using the speakerphone, the speakerphone turns off and the SPEAKER key turns off automatically after you press HOLD. If you are using the corded headset, the headset turns off and the HEADSET key turns off automatically after you press HOLD.

To release the hold, press the line key (LINE 1-LINE 4) of the line being put on hold.

Music on hold (M.O.H.) feature is available. When you put a call on hold, the caller will hear the music you set in the console. To change the setting and for more details, see Music on hold on pages 30-32.

Apart from holding outside lines, you can also hold internal intercom calls. See page 60 for details.

NOTES:

The call privacy setting in Console setup menu remains unchanged after the call is put on hold.

•

The call ends automatically after it is put on hold for 15 minutes.

•

Switching between lines

Use this feature to switch between lines during an outside call:

Press the desired line key (LINE 1-LINE 4) of the telephone line you want to

1. make or answer call. The current call is put on hold automatically.

To return to the first call, press the line key (LINE 1-LINE 4) of the original

2. call. The second line is put on hold automatically.

Telephone operation

Options while on calls

Recording a call

Use this feature to record two-way phone conversations, conferences or intercom calls. The recording is treated the same as memos and is marked as a new message in the general mailbox. Listen to recorded conversation the same way as incoming messages or memos (see Message playback on page 86).

To record a call:

While on a call, press MENU/SELECT.

Press MENU/SELECT oror /SKIP to start recording.

The recording starts and the screen shows -Rec. Both the console user and

3. the far-end party hear a beep sound.

NOTE: To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the call.

To stop recording:

Place the corded handset back to the console, or press SPEAKER to hang up if you are using the speakerphone.

-OR-

Press MENU/SELECT twice during the recording. The system saves the conversation into the general mailbox.

Telephone operation

Options while on calls

Chain dialing

While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history, redial list or speed dial memory.

Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history, redial list or speed dial memory.

To access the directory while on a call:

Press DIRECTORY, then press or toto scroll to the desired entry.

Press MENU/SELECT to dial the desired number. To exit without making

changes, press CANCEL and continue with the conversation.and continue with the conversation.

To access the call history while on a call:

Press CALL HISTORY, then press or toto scroll to the desired entry.

Press MENU/SELECT to dial the desired number. To exit without making

changes, press CANCEL and continue with the conversation.and continue with the conversation.

To access the redial list while on a call:

Press AUTO REDIAL, then press or toto scroll to the desired entry.

Press MENU/SELECT to dial the desired number. To exit without making

changes, press CANCEL and continue with the conversation.and continue with the conversation.

To access the speed dial memory while on a call:

Press the desired speed dial key for the number in the upper location.

-OR-

Press LOWER, then press the desired speed dial key for the number in the lower location.

NOTE: If the speed dial location is assigned with an extension number, pressing the speed dial key while on a call will hold the current call and initiate an intercom call with the assigned extension.

Telephone operation

Redial

The last 10 telephone numbers dialed (up to 32 digits) are stored in the console.

View the 10 most recently dialed numbers

Press AUTO REDIAL to enter the redial list and display

1. the most recently called number.

Press or to view other recently called numbers.

2. Press CANCEL to exit the redial list.

Redial a number

Lift the handset, press SPEAKER or the corresponding line key (LINE 1-

1. LINE 4), then press AUTO REDIAL to enter the redial list.

Press or to select desired number, then press MENU/SELECT to dial.

-OR-

Press AUTO REDIAL to enter the redial list.

Press or to select desired number, then lift the handset, press

SPEAKER or the corresponding line key (LINE 1-LINE 4) to dial.

Copy a redial entry to directory

Press AUTO REDIAL to enter the redial list and display the most recently

1. called number.

Press or to view other recently called numbers.

2. Press /REPEAT or /SKIP to choose Add to DIR, then press MENU/SELECT.

4. The console displays Edit number. Use the dialing keys to enter the number (up to 32 digits).

Press DELETE to delete a digit.

•

Press and hold DELETE to delete all digits.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

You can store the flash signal required by some special services as part

•

of a dialing sequence. Press FLASH and an F appears on the screen.

5. Press MENU/SELECT to save. The console displays Enter Name. Use the dialing keys to enter the name (up to 24 characters).

Press DELETE to delete a character.

•

Press and hold DELETE to delete all characters.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

Press 0 to add a space.

•

Operation

Redial

Copy a redial entry to directory (continued)

Press MENU/SELECT to save. To exit without making changes, press

CANCEL to return to the previous menu.

Delete a number

While the screen displays the desired number, press DELETE to delete the number from the redial memory.

Auto-redial

Use this feature to automatically redial a number twice, with a 30-second countdown in between the two dials.

Press AUTO REDIAL to enter the redial list and display the most recently

1. called number.

Press or to view other recently called numbers.

2. While the screen displays the desired number, press /REPEAT or /SKIP

3. to choose Auto redial, then press MENU/SELECT.

The telephone calls the desired number using the speakerphone.

When the other party answers, you will need to take an action to speak

5. with the other party and stop the auto-redial attempts. Press MUTE on the console, then lift the handset to speak with the other party.

After a call is placed, if the line is busy, you will hear a busy tone for a few

•

seconds before the console hangs up. The console returns to idle screen and displaysdisplays Auto redial -XXs. The call will be redialed 30 seconds later. If the line is still busy at the second attempt, no more attempts are made.

If the line is ringing but no party answers, the console hangs up, returns

•

to idle screen and displaysdisplays Auto redial -XXs. The call will be redialed 30 seconds later. If there is no answer at the second attempt, no more attempts are made.

If you want to turn off the auto-redial feature during the 30-second waiting

•

time, press CANCEL.

Telephone operation

Conference call

The system can support 6-party conference with a maximum of four outside calls and two system extensions (including the initiating party).

Establish a conference call

There are two ways to establish a conference call.

Hold an intercom call

After establishing an intercom call with another system extension, the initiating party holds the intercom call and invites an external party to join the conference by making an outside call. Only one pair of intercom call can be held.

1. Press INTERCOM. Press or to scroll to the desired extension, then

MENU/SELECT or /SKIP. The called extension picks up the intercom call.

-OR- Press the speed dial key assigned with the desired extension number. The

called extension picks up the intercom call.

2. Press an available line key to make an outside call. The original intercom call is put on hold. When the external party picks up, you can have a private conversation with that party.

3. Press CONFERENCE at any time to begin the conference call.

4. If necessary, repeat step 2 and step 3 above to invite another external party to join the conference until the maximum capacity is reached.

Hold an outside call or join a call in progress

After establishing the first outside call, the party can invite another system extension to join the conference by using intercom. Any system extension can also join a call in progress by pressing the line key which is currently in use to set up a conference.

1. Make or answer an outside call on the console.

2. Press another available line key to make another outside call. The original call is put on hold. When the external party picks up, you can have a private conversation with that party.

-ORPress INTERCOM. Press or to scroll to the desired extension, then

MENU/SELECT or /SKIP. The called extension picks up the intercom call.

-OR-

Any system extension can press the line key currently in use to create a

conference with the console and the external party.

If the call privacy of your console is set to On, follow the instructions of

•

To turn call privacy off during a call on page 29 to turn off the setting temporarily.

Operation

Conference call

Establish a conference call (Continued)

3. Press CONFERENCE at any time to begin the conference call.

4. If necessary, repeat step 2 (make another outside call) and step 3 above to invite another external party to join the conference until the maximum capacity is reached.

NOTES:

After a conference call is established, other extensions are not allowed to actively barge-in the

• conference in progress.

The flash signal in a dialing sequence is not available during a conference call.

•

The system does not support an internal conference of more than two system extensions.

•

Options during a conference call

To talk privately with one external party:

Press LINE 1-LINE 4 to talk privately with the person on that line. The

1. intercom call is automatically placed on hold.

Press CONFERENCE to resume the conference call.

To talk privately with one internal party:

Press INTERCOM to talk privately with the person on that extension. The

1. external line(s) is/are automatically placed on hold.

Press CONFERENCE to resume the conference call.

To drop an outside line:

Pressress MENU/SELECT twice to choose End line.

1. Press or to choose End Line X (X represents the line number that you

2. want to drop. Press MENU/SELECT or /SKIP to confirm.to confirm.

To drop an intercom call:

Press INTERCOM to activate the intercom call that you want to drop.

1. The external line(s) is/are automatically placed on hold. Place the corded handset on the console or press SPEAKER .

If there is only one external line on hold, press LINE 1-LINE 4 to resume the

2. external call and lift the corded handset on the console. If there are multiple external lines on hold, press CONFERENCE to resume the conference call.

To end a conference call:

Place the corded handset on the console or press SPEAKER . The call

•

does not terminate until all parties hang up.

Telephone operation

Intercom

You can use the intercom feature for conversations between the console and an accessory device, or between two accessory devices. When the system is on one or more external calls, accessory devices can make intercom calls with each other. If you have a cordless headset or speakerphone, it can only receive intercom calls.

Each device that is registered to the console is assigned an extension. Cordless desksets and handsets are assigned numbers in the order they are registered (1 to 9), whereas cordless headsets and speakerphones are assigned numbers starting from 9 in descending order (9 to 1). See pages 10-12 for information on Add and Register devices to your new console.

Make an intercom call to an extension

1. Press INTERCOM on the console when it is idle.

2. Press or to scroll to a desired extension, then press MENU/SELECT oror

/SKIP.

3. The screen displays Calling: XX (XX represents the name and extension

number of the destination device).

-OR-

If you have assigned extension numbers as speed dial entries (see Assign a speed dial entry on pages 65-66), you can initiate an intercom by pressing the

desired speed dial key.

1. When the console is idle, press the desired speed dial key, or press LOWER

followed by the desired speed dial key.

2. The console displays Calling: XX (XX represents the name and extension

number of the destination device).

NOTES:

If there is only one registered extension, pressing INTERCOM immediately calls the extension.

•

Before the intercom call is answered, you can cancel the intercom by pressing SPEAKER or

•

lifting and resetting the corded handset on the console. Press MUTE to temporarily silence the intercom ringer.

•

If a line is in use, pressing INTERCOM places the line on hold and activates the intercom call.

•

You cannot intercom an extension that is currently on an intercom call.

•

Answer an intercom call

When you receive an intercom call, you hear a ringing tone and your screen displays ---Intercom--- XX (XX represents the name and extension number of the calling device). Press INTERCOM, SPEAKER or lift the corded handset to answer.

End an intercom call

Place the corded handset back to the console or press SPEAKER if you are using the speakerphone.

Operation

Intercom

Answer an incoming call during an intercom call

If you receive an incoming outside call during an intercom call, there is an alert tone.

To answer the call, press the corresponding line key (LINE 1-LINE 4). The intercom call is hold automatically.

Hold an intercom call

During an intercom call, press HOLD.

After the call has been put on hold for more than three minutes, a double beep sounds every 30 seconds. (To adjust the volume or turn off the reminder beep, see Hold reminder on page 46).

The far-end party of the held intercom call will hear the music on hold (M.O.H) you set in the console. To change the setting and for more details, see Music on hold on pages 30-32.

NOTES:

You can only hold one pair of intercom call.

•

The intercom call on hold is dropped after 15 minutes.

•

Handle an intercom call by the general mailbox

The console’s general mailbox handles unanswered intercom calls as to how it handles calls forwarded from the auto attendant.

When the console receives an intercom call and there is no answer after the programmed number of rings (see Number of rings (general mailbox) on page 23), the caller is prompted to leave a message in the general mailbox.

Telephone operation

Call transfer

You can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call.

Blind transfer

While on a call, you can transfer a call directly without notifying the desired extension:

Press TRANSFER on the console while on a call.

Press or to scroll to the desired extension, thento scroll to the desired extension, then

press MENU/SELECT or /SKIP. The outside call is automatically transferred to the desired extension.

The destination device rings. You can resume the call

by pressing the corresponding flashing line key (LINE 1LINE 4) on the console before the destination device answers the call.

NOTES:

You cannot transfer or forward a call to any external number without subscription of call

•

forwarding services from your telephone services provider.

If the mailbox of the destination extension is off, the transferred call will only ring five times on

•

the destination extension. If the destination extension does not answer within that period, the transferred call rings back the initiating device. If the initiating device does not answer the call. The call ends after it has been in the transfer process for 10 minutes.

The selection of line mode does not affect this process.

•

Telephone operation

Call transfer using intercom

Transfer a call and speak to the receiving party

You can transfer a call and speak to the receiving party before completing the transfer while on a call:

Press INTERCOM on the console while on a call.

Press or to scroll to a desired extension, then press MENU/SELECT or

/SKIP. The outside call is put on hold.

The destination extension rings and the call is answered. You can now

3. announce the call. This is an intercom call between the console and the extension.

Press TRANSFER to transfer the call to the destination extension. The

4. console returns to idle.

NOTE: If you decide not to transfer the call and end the intercom call, press the corresponding flashing line key (LINE 1-LINE 4) to resume the outside call.

Telephone operation

Paging

You can directly broadcast messages to the speakerphone of any extension deskset and handset. The extension(s) you called can respond by pressing the PAGE key to begin a two-way communication.

Make a paging call to an extension

Press PAGE on the console when it is idle.

Press or to scroll to a desired extension, then press MENU/SELECT.

3. The screen displays Paging.... When the connection is made, both the caller

and the destination party hear a beep. Both devices display Press and hold [PAGE] to talk.

4. Press and hold the PAGE key. A chirp indicates your microphone is on. Speak towards the console while continuing to hold down the PAGE key. Your voice is broadcast to the desired extension. While you are speaking, the console displays Paging... Ext X (X represents the extension number of the destination party).

5. Release the PAGE key after speaking. Both devices beep again and the screens display Press and hold [PAGE] to talk, then you can press and hold PAGE to continue speaking or the destination party can respond.

NOTES:

Before the paging call is answered, you can cancel the paging by pressing CANCEL.

•

You cannot page an extension that is on a call.

•

If all four telephone lines are in use, the paging feature is not available.

•

Make a paging call to multiple extensions

Press PAGE on the console when it is idle.

1. Press or to scroll to Group or All, then press MENU/SELECT or /SKIP.

If you choose Group, press or to scroll to a desired group of

•

extensions. Then, press MENU/SELECT or /SKIP.

3. When the connection is made, the caller and the destination parties hear a beep and their screens display Press and hold [PAGE] to talk.

4. Press and hold the PAGE key when you want to speak. Your voice is broadcast to the desired extensions.

5. Release the PAGE key after speaking. Any destination extension can reply.

NOTES:

Paging all extensions will create a paging call that only involves the console and the first five

• system devices.

If any of the first five system devices is busy, it will not receive the paging call.

•

Telephone operation

Paging

Set and edit a group for paging calls

Use the group setting if you want to broadcast your voice to a group of extensions. When you page a group, only the selected extensions hear your voice. You can create up to three paging groups.

Press PAGE on the console when it is idle.

Press or to scroll to Group, then press MENU/SELECT or /SKIP.

Press or to scroll to Define groups, then press MENU/SELECT or /SKIP.

Press or to select a desired group (Group 1-Group 3), then press

MENU/SELECT or /SKIP.

The registered extensions (apart from cordless headset and speakerphone)

5. display. Use the dial pad to press an extension number if you want to add it to the group.

To remove an extension number, press the same number again.

•

6. Press MENU/SELECT to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

-OR-

Follow steps 1-2 above.

1. Press or to select a desired empty group, then press MENU/SELECT or

/SKIP.

Press MENU/SELECT to set the group.

3. The registered extensions (apart from cordless headset and speakerphone)

4. display. Use the dial pad to press an extension number if you want to add it to the group.

To remove an extension number, press the same number again.

•

5. Press MENU/SELECT to save the setting and return to the previous menu. To exit without making changes, press CANCEL.

NOTE: Each group can contain a maximum of four other system extensions (excluding the initiating extension).

Delete the group settings

Press PAGE on the console when it is idle.

1. Press or to scroll to Group, then press MENU/SELECT or /SKIP.

2. Press or to scroll to Clear groups, then press MENU/SELECT or /SKIP.

3. The console displays Clear all group settings?. Press or to select

Yes, then press MENU/SELECT. To exit without making changes, press CANCEL or /REPEAT.

End a paging call

Press CANCEL to end the paging call.

Telephone operation

Speed dial

This console has 32 speed dial locations where you can store and dial phone numbers or system extension numbers. You can store up to 32 digits in each location.

You can access the first 16 locations using only the speed dial keys. To access the remaining 16 locations, press LOWER and then the speed dial key for the desired location. You might wish to write the names, telephone numbers, or extension numbers of the speed dial entries on the directory card, using the light gray spaces for the upper 16 locations and the white spaces for the lower 16 locations.

NOTE: By default, pressing speed dial keys 1 to 10 will make an intercom call to the corresponding registered extension, as shown on the directory card.

Assign a speed dial entry

You can assign speed dial entries to dial a number in directory or call an extension. If you add a new phone number, it will also be saved to directory.

To copy an entry from directory or select an extension:

When the console is idle, press MENU/SELECT.

Press or to scroll to Speed dial, then press MENU/SELECT or /SKIP.

The screen displays Speed dial: Press a speed dial key to edit.

Press the desired speed dial key, or press LOWER followed by the desired

speed dial key, then press MENU/SELECT. Press or to choose Add from DIR or Call extension, then press

MENU/SELECT or /SKIP.

Press or to choose a desired entry.

Press MENU/SELECT or /SKIP to save the setting and return to the

previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Telephone operation

Speed dial

Assign a speed dial entry (continued)

To add a new phone number:

When the console is idle, press MENU/SELECT.

1. Press or to scroll to Speed dial, then press MENU/SELECT or /SKIP.

2. The screen displays Speed dial: Press a speed dial key to edit.

3. Press the desired speed dial key, or press LOWER followed by the desired

4. speed dial key, then press MENU/SELECT.

Press MENU/SELECT again to choose New number.

Use the dialing keys to enter a telephone number (up to 32 digits).

Press DELETE to delete a digit.

•

Press and hold DELETE to delete all digits.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

You can store the flash signal required by some special services as part

•

of a dialing sequence. Press FLASH and an F appears on the screen.

7. Press MENU/SELECT to move on to the name.

The display shows Number already saved if the number is already in the

•

directory. Go to the previous step and choose Add from DIR to assign the speed dial entry.

8. When the screen displays Enter name, use the dialing keys to enter the name (up to 24 characters).

Press DELETE to delete a character.

•

Press and hold DELETE to delete all characters.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

Press 0 to add a space.

•

9. Press MENU/SELECT to save and return to the previous menu. To exit without making changes, press CANCEL or /REPEAT.

NOTES:

The newly added phone number will also be saved to the directory.

•

If you want to edit the phone number of the speed dial entry, you need to edit it in directory.

•

Telephone operation

Speed dial

Dial a speed dial entry

When the console is idle, press the desired speed dial key for the destination party in the upper location.

-OR-

When the console is idle, press LOWER followed by the speed dial key for the destination party in the lower location.

The console dials the speed dial number using the speakerphone.

NOTE: After you press LOWER, the lower location function of the speed dial key will be dismissed in five seconds.

Delete a speed dial entry

When the console is idle, press MENU/SELECT.

Press or to scroll to Speed dial, then press MENU/SELECT or /SKIP.

Press the desired speed dial key, or press LOWER followed by the desired

3. speed dial key.

Press DELETE to remove the speed dial entry. To exit without making

4. changes, press CANCEL or /REPEAT.

NOTES:

Deleting a speed dial entry will not delete the corresponding entry in the directory.

•

If you delete the speed dial entry for keys 1 to 10, it will reset to the default setting and serve as

• an intercom key to the corresponding registered extension.

Telephone operation

COVM

COVM (central office voicemail)

If you subscribe to voicemail service with your telephone service provider, turn on the COVM feature. When the console receives new voicemail messages on a particular line, the screen displays COVM Line X in idle mode (X represents the line number).

If you do not subscribe to voicemail service or want to disable the indicator, turn off the COVM feature.

When the console is idle, press MENU/SELECT.

Press or to scroll to COVM. Press MENU/SELECT or /SKIP.

Press MENU/SELECT or /SKIP again to select COVM On/Off.

Press or to select On or Off.

Press MENU/SELECT or /SKIP to save the setting and return to the

previous menu. To exit without making changes, press CANCEL or

/REPEAT.

COVM reset

Use this feature when the console indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from the building. This feature only turns off the COVM indicator; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicator. You can reset COVM indicators individually or for all the telephone lines using the All COVM reset command.

When the console is idle, press MENU/SELECT.

Press or to scroll to COVM. Press MENU/SELECT or /SKIP.

Press or to scroll to COVM reset. Press MENU/SELECT or /SKIP.

Press or to scroll to COVM 1 reset-COVM 4 reset to clear the COVM

indicator of a telephone line, or scroll to All COVM reset to clear the indicators for all the lines.

Press MENU/SELECT or /SKIP to execute the command and return to

the previous menu. To exit without making changes, press CANCEL or

/REPEAT.

NOTE: For information about using your voicemail service, contact your telephone service

provider for assistance.

Directory

About the directory

Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories.

Capacity

The directory of this console can store up to 100 entries, with a maximum of 24 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers. A convenient search feature can help you quickly find and dial numbers (page 72).

If there are already 100 entries, the screen shows Directory full when you

try to create a new directory entry. You cannot store a new number until you

delete one. If you try to view the directory when there are no entries, the screen displays Directory empty.

Exit the directory

On the console, press CANCEL to cancel an operation and return to previous screen.

Directory

Create directory entries

Create a new directory entry

Use the following steps to store a name and number in the directory.

When the console is idle, enter the telephone number (up to 32 digits).

Press MENU/SELECT. Use the dialing keys to edit the number, if necessary.

Press DELETE to delete a digit.

•

Press and hold DELETE to delete all digits.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

You can store the flash signal required by some special services as part

•

of a dialing sequence. Press FLASH and an F appears on the screen.

3. Press MENU/SELECT to save. The screen displays Enter name. Use the

dialing keys to enter the name (up to 24 characters). Each time you press a key, the character on that key appears. When entering a name in the directory, the first letter of each word is automatically capitalized. Additional key presses produce other characters on that key. See the chart below.

Press DELETE to delete a character.

•

Press and hold DELETE to delete all characters.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

Press 0 to add a space.

•

Dialing

keys

1 2 3 4 5 6 7 8 9 10 11

1 . -

a b c A B C 2

d e f D E F 3

g h i G H I 4

j k l J K L 5

m n o M N O 6

p q r s P Q R S 7

t u v T U V 8

w x y z W X Y Z 9

Space

Characte rs by number of key p re sses

4. Press MENU/SELECT to save.

( ) * # & / ,

Directory

Create directory entries

Create a new directory entry (continued)

-OR-

When the console is idle, press DIRECTORY.

1. When a directory entry appears, press MENU/SELECT.

If the directory is empty, press MENU/SELECT and then go to step 4.

•

3. Press or to scroll to Add contact, then press MENU/SELECT or /SKIP. The screen displays Enter number. Use the dialing keys to enter the

4. number (up to 32 digits).

5. Press MENU/SELECT to save. The screen displays Enter name. Use the dialing keys to enter the name (up to 24 characters).

6. Press MENU/SELECT to save. To exit without making changes, press

CANCEL to return to the previous menu.

Review directory entries

When the console is idle, press DIRECTORY. The

1. screen displays the first entry in the directory.

Press or to browse through the directory.

2. Entries appear alphabetically by the first letter in the name.

Press CANCEL to return to idle mode.

-OR-

When the console is idle, press MENU/SELECT.

1. Press MENU/SELECT or /SKIP to choose Directory.

2. Press MENU/SELECT or /SKIP to choose Review. The screen displays the

3. first entry in the directory.

Press or to browse through the directory. Entries appear alphabetically

4. by the first letter in the name.

Press and hold CANCEL to return to idle mode.

Directory

Search directory

Search by name

The names appear in alphabetical order. Follow the steps below to search for directory entries on the console.

Press DIRECTORY on the console. The screen displays the first entry in the

1. directory.

Press or to browse through the directory.browse through the directory.

2. Use the dial pad keys (2-9) to enter a letter to start a name search.

If there is an entry matching the letter you press, the directory shows the

•

first name beginning with that letter.

If there is no entry matching the letter you press, the directory shows the

•

next closest entry or the last entry.

For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:

If you press 5 (JKL) once, you see Jennifer.

• If you press 5 (JKL) twice, you see Kevin.

• If you press 5 (JKL) three times, you see Linda.

• To view Jessie, press while Jennifer is displayed.

•

Directory

Dial, delete or edit entries

You can dial, delete or edit a directory entry (name and number) when it is shown on the console screen. You can use the directory review (page 71) or name search (page 72) to show an entry.

Display dial

When a number is displayed on the screen, you can dial the number by lifting the corded handset, or pressing SPEAKER or the desired line key (LINE 1-

LINE 4).

Delete an entry

When a directory entry appears, press DELETE, then press MENU/SELECT to confirm.

Edit an entry

When a directory entry appears, press MENU/SELECT.

2. Press MENU/SELECT again to select Edit. The screen displays Edit number. Use the dialing keys to enter the number (up to 32 digits). If you only want to edit the name, skip to step 3.

Press DELETE to delete a digit.

•

Press and hold DELETE to delete all digits.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

You can store the flash signal required by some special services as part

•

of a dialing sequence. Press FLASH and an F appears on the screen.

3. Press MENU/SELECT to save. The screen displays Edit name. Use the dialing keys to edit the name (up to 24 characters).

Press DELETE to delete a character.

•

Press and hold DELETE to delete all characters.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

Press 0 to add a space.

•

4. Press MENU/SELECT to save. To exit without making changes, press CANCEL.

Call history

About the caller ID

This console supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call.

It might be necessary to change telephone service to use this feature. Contact your telephone service provider if:

You have both caller ID and call waiting, but as

• separate services (you might need to combine these services).

You only have caller ID service, or only call waiting

• service.

You do not subscribe to caller ID or call waiting

• services.

There are fees for caller ID services. In addition, services may not be available in all areas.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment. The time and date, along with the call information, are from the telephone service provider.

NOTES:

You can use this product with regular caller ID service, or you can use this product’s other

•

features without subscribing to caller ID or combined caller ID with call waiting service.

The format of telephone numbers displayed depends on the home area code you set (See Area

•

codes on page 45 for explanations and instructions on area code settings).

Call history

Caller ID information

How the caller ID information works

The console stores caller ID information for the last 50 incoming calls in the console. Entries are stored in reverse chronological order. The console deletes the oldest entry when the log is full to make room for new calls.

Each extension has independent caller ID information. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions.

If you answer a call before the information appears on the screen, it does not show in the caller ID information.

Review the caller ID information to determine who called, to easily return the call, or to copy the caller’s name and number into your directory or speed dial memory.

The time and date of the call and the caller’s name and telephone number are included in the display.

Caller ID information appears on the screen as the telephone rings, the caller hangs up, the call has been answered at another extension, or until the call ends.

If you subscribe to caller ID service, this phone automatically resets the time and date using the caller ID information from the first incoming call after initial setup, or each time the power resumes after a power outage.

NOTES:

The caller ID information might not be available for every incoming call. Callers might

• intentionally block their names and/or telephone numbers.

Each entry can store up to 24 digits for the telephone number and 16 characters for the name.

•

Call history

Caller ID operation

Memory match

If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.

For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

NOTE: The number you see on your caller ID is in the format from the telephone service

provider. It usually delivers 10-digit telephone numbers (area code plus telephone number). The telephone system ignores the area code when searching for a match and displays the name of the first corresponding number from the directory.

Missed (new) calls indicator

When there are new or missed calls and you try to review the caller ID log by pressing CALL HISTORY, the screen shows XX Missed call(s).

All new or missed entries are counted as new calls. Each time you review a call history entry with the icon New, the missed calls message goes away.

Review the caller ID information

When the console is idle, press CALL HISTORY.

The console displays XX Missed calls.

Press or to review the caller ID information.

2. The caller ID entries are stored in reverse chronological order starting with the most recent entry.

To exit without making changes, press CANCEL

3. or /REPEAT.

-OR-

When the console is idle, press MENU/SELECT.

1. Press or to scroll to Call history, then press MENU/SELECT or /SKIP.

2. The screen displays the XX Missed calls.

Press or to review the caller ID information. The caller ID entries are

3. stored in reverse chronological order starting with the most recent entry.

Press CANCEL twice to return to idle mode.

Caller history

Caller ID operation

View dialing options

Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial the seven digits only, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call history.

While reviewing the call history, press # (pound key) repeatedly on the console to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.

Dial a call history entry

When in the caller ID history, press or to browse the number you wish

1. to call.

Lift the handset or press SPEAKER .

-OR-

To override automatic line selection, press the desired line key (LINE 1-

LINE 4), then lift the handset to call.

Call history

Caller ID operation

Save a caller history entry to the directory

When in the caller ID history, press or to browse the number you wish

1. to save.

2. Press MENU/SELECT. The screen displays Edit number. Use the dialing keys to enter the number (up to 32 digits).

Press DELETE to delete a digit.

•

Press and hold DELETE to delete all digits.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

You can store the flash signal required by some special services as part

•

of a dialing sequence. Press FLASH and an F appears on the screen.

3. Press MENU/SELECT to save. The screen displays Edit name. Use the dialing keys to edit the name (up to 24 characters).

Press DELETE to delete a character.

•

Press and hold DELETE to delete all characters.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

•

Press or to move the cursor to the beginning or end.

•

Press 0 to add a space.

•

4. Press MENU/SELECT to save. To exit without making changes, press CANCEL.

NOTE: You will need to change how a caller ID number is dialed if the entry does not appear

in the correct format. Caller ID numbers might appear with an area code that is not necessary for local calls, or without a 1 that is necessary for long distance calls (see View dialing

options on the previous page for more information).

Delete entries

To delete a call history entry:

When in the caller ID history, press or to scroll to the number you wish

1. to delete.

Press DELETE to delete the shown entry from the caller ID history.

2. The screen displays Deleted.

To delete all caller ID history entries:

When the console is idle, press CALL HISTORY.

1. Press DELETE, then press or to scroll to Yes.

2. Press MENU/SELECT or /SKIP to confirm. The screen displays All calls

3. deleted.

Call history

Reasons for missing caller ID information

There are also occasions when other information or no information shows for various reasons:

On-screen message Reason

The number has been set as private.

The name has been set as private.

Both the name and number have been set as private.

The number has been set as out of area.

The name has been set as out of area.

Both the name and number have been set as out of area.

Answering system

About the answering system

Your console has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your console’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

If you turn on the COVM feature (See COVM on page 68 for more

•

information) and the COVM message displays on the console screen, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, dial an access number provided by your telephone service provider, followed by a security code or PIN.

To listen to messages recorded on your digital answering system, press

•

MAIL BOX on the console (page 86).

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than the answering system, turn off the answering system for that telephone line (see Set Line mode on page 15 for more information). To use the answering system rather than the voicemail service, contact your telephone service provider to deactivate the voicemail service. Use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail, as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

Answering system

About the answering system

Answering system capacity

Apart from the default announcements, you can record up to five new announcements for use in the answering system. Each announcement can be up to 90 seconds.

The announcements of auto attendant, announce only answer mode, and general mailbox all require system memory to record, so we suggest recording brief announcements in order to leave more space for messages.

The maximum recording time of all extensions is 180 minutes and the maximum number of messages for is 150 for general mailbox and 99 for each of the extension mailbox. The actual recording time depends on individual message characteristics. Individual messages can be up to three minutes. Messages remain available for review until you delete them.

If the system memory is full, the screen displays Memory full, and you cannot record new messages until old ones have been deleted. Check remaining system space frequently to maintain availability of space for incoming messages.

NOTE: You cannot record an announcement when the telephone system is out of space. You will hear a two-beep alert tone. Please refer to Remaining time on page 88.

Answering system

Announce only setup

To play the recorded announce only announcement:

When the console is idle, press MENU/SELECT.

1. Press or to scroll to Ans sys setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Annc only setup, then press MENU/SELECT or

/SKIP.

Press or to choose Anncment setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to User anncment, then press MENU/SELECT or

/SKIP. The current announcement plays.

To play and select the default announce only announcement:

When the console is idle, press MENU/SELECT.

1. Press or to scroll to Ans sys setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Annc only setup, then press MENU/SELECT or

/SKIP.

Press or to choose Anncment setup, then press MENU/SELECT or

/SKIP.

Press MENU/SELECT or /SKIP again to choose Default. The default

5. announcement plays.

Press MENU/SELECT or /SKIP to save the setting.

Answering system

Answering system setup

All feature settings below apply to the auto attendant, announce only and general mailbox answer modes.

Call screening

Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. This feature is set to On by default. You hear the incoming message on your console when a call comes in.

When the console is idle, press MENU/SELECT.

Press or to scroll to Ans sys setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Call screening, then press MENU/SELECT or

/SKIP.

Press or to choose On or Off.

Press MENU/SELECT or /SKIP to save the setting and return to the

previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Message length

Use this feature to set the maximum length of each recorded message. The caller can record a message up to that specific time period.

When the console is idle, press MENU/SELECT.

Press or to scroll to Ans sys setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Message length, then press MENU/SELECT or

/SKIP.

Press or to choose 1 minute, 2 minutes or 3 minutes.

Press MENU/SELECT or /SKIP to save the setting and return to the

previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Answering system

Answering system setup

Call intercept

When a caller is leaving a message on your general mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1LINE 4). Choose whether private incoming messages can be intercepted by the console during recording.

When the console is idle, press MENU/SELECT.

1. Press or to scroll to Ans sys setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Call intercept, then press MENU/SELECT or

/SKIP.

4. Press or to choose On or Off.

5. Press MENU/SELECT or /SKIP to save the setting and return to the previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Set remote access code

Use this code to select a three-digit number to allow remote access of the answering system from another telephone. You can change the code to any number from 000-999. This code is 000 by default.

When the console is idle, press MENU/SELECT.

1. Press or to scroll to Ans sys setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Remote access, then press MENU/SELECT or

/SKIP.

4. Use the dialing keys to enter a three-digit remote code.

Press DELETE to delete a digit.

•

Press /REPEAT or /SKIP to move the cursor to the left or right.

• Press MENU/SELECT to save the setting and return to the previous menu.

5. To exit without making changes, press CANCEL.

Answering system

Answering system setup

Message alert tone

Use this feature to turn the audible message alert on or off.

If the message alert tone is on, the console beeps every 10 seconds when there are new messages in the general mailbox.

When the console is idle, press MENU/SELECT. Press or to scroll to Ans sys setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Msg alert tone, then press MENU/SELECT or

/SKIP.

Press or to choose On or Off. Press MENU/SELECT or /SKIP to save the setting and return to the

previous menu. To exit without making changes, press CANCEL or

/REPEAT.

NOTE: You can press any keys on the console to temporarily silence the message alert tone when it is playing. The message alert tone resumes when a new message is recorded.

Voice language

This feature allows you to change the language of voice prompts used in the console and all registered desksets and cordless handsets. By default, the voice language is set to English.

When the console is idle, press MENU/SELECT.

Press or to scroll to Ans sys setup, then press MENU/SELECT or

/SKIP.

Press or to scroll to Voice language, then press MENU/SELECT or

/SKIP.

Press or to select English or Francais.

Press MENU/SELECT or /SKIP again to save the setting and return to the previous menu. To exit without making changes, press CANCEL or

/REPEAT.

Answering system

Answering system operation

New message indication

The

console

or memos in the general mailbox. The MESSAGE WAITING indicator on the console turns on when there are

new messages in the general mailbox.

Call screening

If the answering system and call screening are turned on (see Call screening on page 83), the incoming message broadcasts at the console when a call arrives. During message recording, press +/VOL/-/VOL/-- to adjust the volume, or press CANCEL to stop call screening.

If the do not disturb function is activated, you need to press MENU/SELECT to start call screening.

Call intercept

When a caller is leaving a message on your general mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1-LINE 4). To turn this feature on or off, see Call intercept on page 84.

displays XX New messages when there are new messages and/

Message playback

From the console, you can play the messages in the general mailbox.

You can choose to play the new or old messages.

When the playback begins, the total number of messages is announced. Before each message, the system announces the date and time of the recording before playing each message. After the last message, you hear, “End of the

messages.”

NOTE: A maximum of two stations can listen to message playback in their mailbox at the

same time.

To listen to messages in the general mailbox:

While the console is idle, press MAIL BOX.

1. Press MENU/SELECT or /SKIP to choose Play

2. messages.

If you have only new messages or only old

3. messages, the console plays the messages directly.

-OR-

If you have both new and old messages, press or to choose New

messages to play the new messages only, or Old messages to play the old

messages in the general mailbox. Press MENU/SELECT or /SKIP.

Answering system

Answering system operation

Options during playback

When a message is playing, you can adjust the playback volume, skip, repeat, delete the message, or switch between speakerphone and handset earpiece.

When a message is playing on the console:

Press +/VOL/-/VOL/-- to adjust the message playback volume.

•

Press /SKIP after the date and time announcement to skip to the

• next message.

Press /REPEAT to repeat the current message. Immediately pressImmediately presspress

•

/REPEAT after the date and time announcement to hear the previous

message. Press DELETE after the date and time announcement to delete the

• message. The system announces “Message deleted.”

Lift the corded handset to listen to the message playback through the

• handset earpiece. Press SPEAKER to switch back to speakerphone.

Transfer messages

When a message is playing, you can transfer the message to a desired extension.

When a message is playing on the console:

Press TRANSFER.

Press or to choose a desired extension, then press

MENU/SELECT or /SKIP. The console displays Message

transferred to extension X and announces, “Message

transferred to extension mailbox X.”

NOTE: Messages transferred to another extension will not have a copy saved in the

originated mailbox.

Answering system

Answering system operation

Delete all general mailbox messages

You can delete all messages stored in the general mailbox.

When the console is idle, press MAIL BOX.

Press or to scroll to Delete all old, then press MENU/SELECT or

/SKIP.

The console displays Delete all old messages?. Press or to scroll to

Yes, then press MENU/SELECT or /SKIP to confirm. The screen displays All old msgs deleted.

Record and deliver memos

Memos are messages you record into the general mailbox. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a message to other extensions using the answering system.

When the console is idle, press MAIL BOX.

Press or to scroll to Record memo, then press MENU/SELECT or

/SKIP.

Press or to scroll to a desired extension, then press MENU/SELECT or

/SKIP.

Press MENU/SELECT to start recording. Lift the corded handset or face the

4. console to record your memo.

Press MENU/SELECT again to stop recording. You hear the playback of the

5. recording.

Press or to choose OK to save the recording, or choose Change to

6. record again if desired. Press MENU/SELECT or /SKIP.

NOTES:

Memos delivered to another extension will not have a copy saved in the originated mailbox.

•

Only one station can record memo at a time.

•

Remaining time

You can check the amount of space currently in the system for the estimated remaining recording time and number of messages that can be recorded.

When the console is idle, press MAIL BOX.

1. Press or to scroll to Remaining time, then press MENU/SELECT or

/SKIP. The remaining time and message capacity display.

After checking the screen display, press CANCEL or /REPEAT to return to

3. the previous menu.

Answering system

Remote access

Use this feature to reach your answering system remotely by calling any telephone line connected this console from any touch-tone telephone. Make sure the auto attendant, the announce only mode, or the general mailbox of the console is turned on for this feature to work. Remote access can only play messages stored in the general mailbox.

To remotely reach the answering system:

Dial any telephone line connected to this console from any touch-tone

1. telephone.

Once the system answers, enter the three-digit remote access code (000 is

2. the default code; see Set remote access code on page 84 to change it).

You can enter the following remote commands.

Remote commands:

1 2 3

Hang up to end the call.

NOTES:

If you do not enter the valid remote access code after you enter the answering system

• successfully, the system responds according to the selected line mode.

When there is no new message or all the new messages are played during remote access, you

• hear a help menu listing all features and commands. If there is no command after the help menu is played three times, the call ends automatically.

Press to play all messages in the general mailbox.

Press to delete all old messages in the general mailbox.

Press to delete the current message (during playback).

Press to repeat the current message (during playback). Within five seconds of message playback, press 4 again to listen

to the previous message (during playback).

Press to stop and return to the remote commands (during playback).

Press to skip the current message (during playback).

Press to transfer the current message (during playback).

Press to end the call.

Appendix

Console display screen messages

All Caller ID history entries are deleted.

All group settings for paging call are cleared.

All old messages in the general mailbox are deleted.

There are no entries in the caller ID history.

The console is making an intercom call.

A directory entry is deleted.

A number is saved to the directory.

A Caller ID history entry is deleted.

The console is deleting the mailbox messages of the selected extension(s) during deregistration. Do not power off the console during this period.

The cordless deskset is deregistered from the telephone system.

The cordless deskset registration is successful.

There are no directory entries.

The directory is full. You cannot save new entries unless you delete some current entries.

You have just ended a call.

The destination extension is on an intercom call.

The cordless handset is deregistered from the telephone system.

The cordless handset registration is successful.

The cordless headset or speakerphone is deregistered from the telephone system.

The cordless headset or speakerphone registration is successful.

Appendix

Console display screen messages

You have detached the cordless headset or speakerphone from an extension.

The cordless headset or speakerphone you linked with the console is in use on a telephone line.

The cordless headset or speakerphone you linked with the console is in a conference call.

The cordless headset or speakerphone you linked with the console is in an intercom call.

The console is on an intercom call.

There is an intercom call coming in.

The console is holding an intercom call and cannot barge-in a line.

You cannot barge-in an established conference call.

The extension on the desired line is holding an intercom call. You cannot barge-in it at the moment.

The telephone line X is in use.

There is an incoming call from Line X.

The console is transferring a call to a system extension.

The console, cordless deskset or handset is holding a call. You cannot change, review, record or change the M.O.H. source.

A message is transferred from the general mailbox to the private mailbox of extension X.

The destination extension does not answer the intercom call.

The audio device is not connected to the MUSIC ON HOLD (( ) jack while the M.O.H.jack while the M.O.H. source is set to Aux. in device or you start recording an M.O.H..

VTech AM18447, CM18445 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual