Legal Notices
Software, Personal Data, and Other User Stored Information
ALL INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS, INCLUDING
BUT NOT LIMITED TO PERSONAL CONTACTS, ADDRESS BOOKS, GAMES, MUSIC,
PICTURES, AND VIDEOS MAY BE ERASED DURING THE EXCHANGE OR REPAIR
PROCESS, AND MAY NOT BE RETRIEVED, RECOVERED, BACKED UP OR REINSTALLED
BY VIZIO OR ANY VIZIO AUTHORIZED SERVICE CENTER. To avoid losing such
information, data, software or other applications please create a backup
before you return or send your computer for warranty service, and disable
any and all security passwords. You will be responsible for reinstalling all such
information, data, software, other applications, and passwords.
This limited warranty does not cover the following: uninterrupted or error-free
operation of a computer, loss of, or damage to your data by a product or
any software programs, whether provided with the computer or installed
subsequently.
Your computer or replacement computer will be returned to you as your
computer was confi gured when originally purchased, subject to applicable
software updates. VIZIO may install operating system software updates as part
of warranty service that may prevent the computer from reverting to an earlier
version of the operating system software. Third party applications installed on
the computer may not be compatible or work with the computer as a result
of the operating system update. VIZIO and VIZIO service centers are NOT
RESPONSIBLE for the loss of, or inability to use, such information, data, software
or other applications.
Software License
All software is provided subject to a software license agreement and you agree
that you will be bound by such license agreement in addition to these terms.
Title to software remains with the applicable licensors.
Export Regulations
Customer acknowledges that the VIZIO products, which include technology
and software, are subject to customs and export control laws in the United
States (“US”). The products may also be subject to the customs and export
control laws and regulations of the country in which the products are
manufactured and/or received. Under US law, the products may not be sold,
leased or transferred to a restricted user or to restricted countries. Further, the
products may not be sold, leased or transferred to or used by a user engaged
in activities related to weapons of mass destruction, including but not limited
to, activities related to the development, design, manufacture or use of nuclear
weapons, materials or facilities, missiles or the support of missile projects, or
chemical or biological weapons.
VIZIO Return Policy - Direct Sales
If you purchased your computer from a retail store, then returns or exchanges
of your computer are controlled by the return policies of such retail store where
you purchased your computer. Please contact the store for more information. If
you purchased your computer online or directly from VIZIO, you may return your
computer to VIZIO, within the applicable return policy period.
This return policy sets out the terms and procedures for returns for direct
purchases of new computers from VIZIO. PLEASE DO NOT RETURN YOUR
COMPUTER TO VIZIO WITHOUT PRIOR AUTHORIZATION.
VIZIO’s return policy allows for computers purchased directly from VIZIO to be
returned by the original purchaser during the initial 30 day period following the
date of purchase. First, you must obtain a VIZIO return authorization number for
each item and part to be returned as provided below. The refund will be the
purchase price actually paid by the purchaser, less shipping and handling
and any applicable restocking fee. For partial returns, your credit may be less
than the invoice or individual component price based on bundled pricing or
any promotional discounts or other reductions.
Unless the computer is defective or the return is a direct result of a VIZIO error,
VIZIO may charge up to 10% of the purchase price paid as a restocking fee per
each item returned. Shipping and handling for returning the computer to VIZIO
must be paid for by you and is not refundable.
The return authorization number must fi rst be obtained from VIZIO’s Customer
Service by emailing CustomerSupport@VIZIO.com or by calling (877) 698-4946,
5:00AM to 7:00PM Pacifi c Time. Please note that holiday hours may vary. For up
to date information, please visit www.VIZIO.com.
Computers must be returned to the address specifi ed by VIZIO Customer
Service and must be shipped in the original packaging, with freight prepaid
to VIZIO, and must be received in new and unused condition, along with all
media, cables/ cords or other accessories, documentation and any other
items included in the original purchase shipment. The returned computer
must be complete and as received, thus you agree not to remove or modify
any originally loaded software and/or hardware parts. All return authorization
numbers must be included in the packaging. VIZIO reserves the right to assess
fees for any damaged or missing parts in addition to the 10% restocking fee.
Return authorization numbers are valid for only 15 days from issuance. This