Chapter One Hardware Installation and Initial Conguration ...................................................................................... 8
Introducing the Network Video Recorder ............................................................................................................... 8
Special Features ............................................................................................................................................. 8
LED Indicators ...................................................................................................................................................... 28
Power Up and Power Down ................................................................................................................................. 29
Section One Management over a Local Console ...................................................................................................... 30
Chapter Two Introduction to the Local Console Interface .......................................................................................... 30
2-1. How to Begin .......................................................................................................................................... 32
2-2. Operation on Camera View Cell ............................................................................................................. 38
Chapter Three Conguation Using the Local Console .............................................................................................. 46
The Main Control Portal ....................................................................................................................................... 46
3-7. Trend Micro IoT Security Service ........................................................................................................ 138
3-8. Information .......................................................................................................................................... 140
Section Two Management over a Web Console .................................................................................................... 141
Chapter Four Login and Getting Started ................................................................................................................ 142
4-2. Graphical Layout and Screen Elements - Liveview .................................................................................... 146
4-2-1. Camera List Panel ........................................................................................................................... 147
4-2-4. Logo & Menu ................................................................................................................................... 150
4-3. Graphical Layout and Screen Elements - Search recording clips .............................................................. 166
4-3-1. Camera List Panel ........................................................................................................................... 167
4-3-3. Logo & Menu ................................................................................................................................... 168
4-3-4. View Cells in Search Recording Clips .............................................................................................. 169
Search Recording Clips Control Panel ...................................................................................................... 170
Chapter Five System Settings ................................................................................................................................ 174
Chapter Six Operation ............................................................................................................................................ 176
6-2-4. Export media ..................................................................................................................................... 190
6-2-5. Time Search ...................................................................................................................................... 191
Safety and Compatibility .......................................................................................................................................... 193
NOTE:
1. The NVR is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
NOTE:
Use the NVR only with a DC power supply that is UL listed, and limited power source (LPS)
certied. The power supply should bear the UL listed and LPS marks. The power supply should
also meet any safety and compliance requirements for the country of use.
1. La NVR ne doit être raccordée qu’à des réseaux PoE, sans routage vers des installations
extérieures.
2. Pour les raccordements PoE, utilisez uniquement un équipement de TI homologué UL, avec
une sortie PoE.
REMARQUE :
n’utilisez la NVR qu’avec un bloc d’alimentation CC homologué UL, ainsi qu’avec une
alimentation limitée (LPS) certiée. Le bloc d’alimentation doit porter les indications
d'homologation UL et LPS. Il doit également répondre aux exigences en matière de sécurité et
de conformité relatives au pays d’utilisation.
IMPORTANT:
The NVR also supports the VIVOCloud Retail app. Please refer to the VIVOCloud Retail app
User Guide for details.
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Revision History
* Rev. 1.0: Initial release.
* Note that the Settings pages on the web console has been changed to that identical to the
local console.
* Rev. 1.1: (for rmware release rev. 2.6.x)
1. Supports connections to legacy cameras via RTSP. See page 74.
2. Supports Trend Micro IoT Security Service and related options.
3. Supports Remote connection with VAST server. See page 133.
4. Supports plug-in-free web sessions using Chrome and Firefox browsers. Currently
only 1 live view or 1 playback window is allowed per session.
* Rev. 1.2: for rmware rev. 3.0 and above.
- Supports Smart Search II for VCA (Video Contents Analysis) Smart Motion detection. The
occurrences of Smart Motion alerts can be quickly searched and retrieved from stored videos.
See page 62 for details.
- Supports 3D counting analysis and scheduled reports.
- Supports event monitoring & event search for Smart VCA, Smart 360, and Smart Motion
video analytics. See page 65. The triggers from VCA analytics detections can also be
congured into system alarms. When triggered, the related video clips can be exported.
- Cybersecurity management for cybersecurity alert, event log, (page 147) and event logging.
The NVR comes with TrendMicro security package, and can receive cyber attack information
from cameras. Also, these events can be collected by the VAST software.
- Added the protection for access to live view from unauthorized users. See page 127.
- Updated the description for the Alarm search function. See page 50.
* Rev. 1.3:
- Updaed the max. PoE port output for single port to 30W.
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NOTE:
The following are the limitations for web access using the non-IE browsers:
1. Playback: fast forward, back forward, next frame buttons are not available.
2. Snapshot and Auto screen ratio not available on Safari.
3. Web browsers supported:
- Chrome v68.0.3440 and later ofcial version
- Firefox v61.02 and later ofcial version
4. OSes supported
- Windows
■ Windows 7, 64 bit
■ Windows 10
5. Minimum PC hardware requirements
1. CPU: Intel i5 4th generation and higher
2. RAM: 4GB and higher
Limitations on text entry length:
* User account: 64 alpha-numeric characters
* Account password: 64 alpha-numeric characters
* Path name: 256 alpha-numeric characters
* Supports all printable ASCII (0x21-0x7E) characters and space (ox20) for password.
!"#$%&\'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklm
It is important to leave a clearance of 25cm behind the chassis. The clearance is required to
ensure an adequate airow through the chassis to ventilate heat.
To ensure normal operation, maintain ambient airow. Do not block the airow around chassis
such as placing the system in a closed cabinet.
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VIVOTEK - Built with Reliability
i
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera
is not only a high-performance web-ready camera but can also be part of a exible surveillance
system. It is the user’s responsibility to ensure that the operation of such devices is legal before
installing this unit for its intended use.
It is important to first verify that all contents received are complete according to the Package
Contents listed below. Take note of the warnings in the Quick Installation Guide before the
Network Camera is installed; then carefully read and follow the instructions in the Installation
chapter to avoid damage due to faulty assembly and installation. This also ensures the product is
used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who
have basic networking knowledge. It is designed for various applications including video sharing,
general security/surveillance, etc. The Configuration chapter suggests ways to best utilize the
Network Camera and ensure proper operations. For creative and professional developers, the
URL Commands of the Network Camera section serves as a helpful reference to customizing
existing homepages or integrating with the current web server.
NOTE:
The operating system and management software are installed on a ash memory mounted on
the main board. Except for running the plug-ins for the onscreen control on a web console, there
is no need to install software.
Package Contents
■ ND9322P or ND9424P
■ Power cord
■ Quick Installation Guide
■ Mouse
■ Screws
Symbols and Statements in this Document
INFORMATION: provides important messages or advices that might help prevent inconvenient
or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of the
machine.
Tips: Tips are useful information that helps enhance or facilitate an installation, function, or
process.
WARNING! or IMPORTANT: These statements indicate situations that can be dangerous or
hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might occur
to an operator.
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VIVOTEK - Built with Reliability
Chapter One Hardware Installation and
Initial Conguration
Introducing the Network Video Recorder
VIVOTEK’s ND9322P and ND9424P are H.265 Linux-based standalone NVRs with embedded
PoE. Equipped for up to 8-CH/16-CH network cameras, the NVRs support 8x or 16x 802.3 at/
af PoE ports. Both also display the PoE power information, providing for a more convenient and
smarter installation.
The NVR also supports remote and mobile access via VIVOCloud and iViewer apps for both
iOS and Android handheld devices. The VIVOCloud app provides instant push notification and
direct video playback functions when triggered by an alarm notification, providing users with a
flexible and intelligent NVR for seamless use in small to medium sized video surveillance applications.
With H.265 compression technology and embedded with 2 HDD’s providing up to 16TB of storage space, the NVR offers greater than 30% more recording capacity than H.264 systems. This
advancement provides users with more storage space for longer durations of video recording.
In addition, the RAID 0/1 configurations provide further data security in the rare event of a hard
drive failure.
For high-quality and detailed images, the NVR supports a maximum network camera resolution
of 4K,12-Megapixels. To intelligently manage bandwidth while maintaining this high-quality, the
“Auto Adaptive Stream” function will adjust the display resolution automatically for each different layout type. Furthermore, the NVR supports VIVOTEK’s fisheye network camera “Fisheye
Dewarp” function, which provides multiple de-warping modes in live view and playback, ensuring the correct angle of video view and detailed information for flexible usage. Lastly, to quickly
and intuitively find any target event, the NVR is equipped with the “Story-Board Search” function, which provides a glimpse of past recordings over an intuitive timeline.
The NVR supports HDMI and VGA local video output, so users can control the GUI OSD interface via mouse & keyboard, eliminating the need for a separate PC to search video or playback
from the NVR. Additionally, the intuitive and friendly VIVOTEK GUI design gives users a smoother control experience.
Special Features
● Runs on embedded Linux
● 1 x HDMI and 1 x VGA for local display
● 2 x HDD bay
● 1 x Gigabit RJ45 Ethernet port for uplink;
● 2 x USB Ports (1 USB 2.0 in front and 1 USB 3.0 in Back)
● Size: 360 mm (W) x 311 mm (D) x 44 mm (H). Weight: 3.16kg (w/o HDD).
● 8- or 16-CH Live View & 4-CH Synchronous Playback (web console)
● H.265 / H.264 / MJPEG
● Supports RAID0 and RAID1 volume configuration.
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● PTZ Support
● Snapshot / Export Media
● Digital zoom Video Control
● VIVOCloud for effortless access from cell phones using a QR code
● Terminal block pins for DI/DO connection.
● Configuration Backup / Restore
● Compatible with VIVOTEK VAST Central Management Software*
● Integration with VIVOTEK Network Cameras
● VIVOTEK iViewer Support (iOS/Android cellphone/hand-held devices)
*The VIVOTEK VAST Central Management Software is not included in the package.
Safety
Connect the system to an earthed main power outlet.
Never open the housing of the power supply unit.
Install and operate the system only in a dry, weather-proof location.
Observe the following safety factors:
•
Is there visible damage to the system or power cord?
•
Is the system operating correctly?
•
Has the system been exposed to rain or moisture?
•
Has the system been in a long storage under harsh conditions or exposed to
unconforming stress?
The relevant electrical engineering regulations must be complied with at all times during
installation.
Ensure that all maintenance and repair work is handled by qualified personnel such as
electrical engineers or network specialists.
Read this manual before installing or operating the system. The documentation contains
important safety instructions about permitted uses.
The rated AC input is: 100-240V~ 3.5A, 60-50Hz; the max. consumption: 170W (ND9322P),
250W (ND9424P).
If a fault occurs, disconnect the power cord from the power supply.
Do not install the system close to heaters or other heat sources. Avoid locations with direct
sunlight.
All ventilation openings must not be blocked.
Use only the cables shipped with system or use appropriate cables that can withstand elec-
tromagnetic interference.
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Chassis Dimensions
310.5
44
1
Physical Description
Front View
1
2
360
3
4
1 Network uplink status/activity LED
2 System status LED
3 System power status
4 USB 2.0 port
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Rear View
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6
7
2
1
8
10
1 PoE ports # 1 to #16 (ND9424P)6Audio OUT
2 RJ45 port - GbE uplink7VGA
3 HDMI8DI/DO terminal block
4 USB 3.0 port9Reset button
5 Audio IN10 Power socket (110/240V AC), w/ a power
9
5
3
4
button
IMPORTANT:
The total power budget for the ND9322P’s 8 PoE ports is 120W. They can power 8x PoE class 3
(15.4W) cameras.
The total power budget for the ND9424P’s 16 PoE ports is 200W. Every 8 ports (#1 ~ #8 or #9 ~
#16) support 6x class 3 (15.4W) and 2x class 2 (7W) IP cameras.
The max. single port output can reach 30W, compliant with IEEE802.3at/af.
NOTE:
You can also use the Reset button to restore system defaults. Press and hold down the button
for longer than 5 seconds. The system should start restoring defaults.
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2
SATA hard disk(s) are user-supplied. The network video recorder can readily accommodate
most of the off-the-shelf SATA hard drives.
1. Attach 4 foot pads to the bottom of the enclosure.
Hardware Installation
2. Use a screwdriver to loosen the retention screws on the sides and the back of the chassis.
Slide the top cover back, and then remove the top cover.
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3. Connect SATA data and power cables to the main board.
SATA 2
SATA 1
J3
SATA Data x2
SATA Power x1
4. Connect the SATA power and SATA data cables to the hard disk drives.
SATA power SATA data
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5. Install hard drives to the chassis. Note that the screws pass through the bottom of the chas-
sis and secure the hard drives using the mounting holes at the bottom of hard drives. When
installing hard drives, their label side should be facing up, and the connector side facing the
inside of the chassis.
SATA 2
SATA 1
J3
When matching the screws and mounting holes on hard
drives, you can let the enclosure stand on its side. Install
two hard drives from the bottom of the chassis.
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6. Secure the hard disks to the mounting positions in the chassis with its label side facing up,
and the connectors facing the inside of the chassis. The sample drawing below shows the
positions.
SATA2
H.D.D.
7. When done, install the top cover.
SATA1
H.D.D.
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Rack-mounting (Optional, and the rack-mount brackets are separately
purchased)
IMPORTANT:
If you have either a round-holed or square-holed rack, install cage nuts or clip nuts to the
desired positions on the rack posts.
The instructions below are based on the installation to a 4-post equipment rack.
The slide rails apply to rack cabinet of a depth of 700 to 900mm. With 2 hard drives, the
chassis can weigh up to 4kg.
If you need to install the NVR system into a rack cabinet,
1. Remove the foot pads from underneath the chassis.
x4
2. Secure the brackets to the sides of the chassis by driving 3 included screws.
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3. Secure the chassis to rack posts using 2 M6 screws on each side.
M6
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3
Interface Connections
1. Connect to a monitor using an HDMI cable. VGA is also supported.
2. Connect CAT5e or better-quality Ethernet cable to the GbE Ethernet ports.
3. Connect USB devices such as, mouse, keyboard, USB optical drive, or USB thumb drive (for-
matted in FAT format), joystick, or UPS.
4. Connect external devices, such as sensors, relays, or alarms to the terminal block.
5. Connect the system to the power mains.
AC100~240V
50/60Hz
Camera 01
Camera 04
Camera 07
LAN/WAN
Camera 02
Camera 05
Camera 08
LAN
#1 ~ 8 or 16
PoE
USB 3.0
Camera 03
Camera 06
Camera 09
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NOTE:
1. Although the system supports MAC Binding, the system should be able to detect VIVOTEK's
cameras within the network regardless of the presence of a DHCP server. Ideally, cameras
and the NVR should reside in the same subnet. If a camera's IP is changed for some reasons,
the system should be able to detect its new IP.
2. Note on external storage enclosure via the USB 3.0 interface:
2-1. If external USB 3.0 storage is attached, a max. volume size of 16TB is supported. The
NVR supports the connection to a USB3.0 storage with a maximum of 5 disk drives. The
minimum storage size in the external storage is 64GB.
2-2. The external storage must be powered on rst before the NVR.
2-3. Hot-swapping is not supported. If the external storage is disconnected, recording will be
continued using the NVR's internal disk drives.
2-4. The storage conguration on the external storage is separately congured, e.g., RAID
conguration. The RAID volume on the external storage appears to the NVR as a single
large disk drive, and you should create a volume from it from the Storage conguration
page.
2-5. If the disk drives in the external storage are not congured into the NVR's storage
volumes, you can use them as the external backup devices. To do so, you should format
disk drives in the external storage in the FAT32 or NTFS format, and export the recorded
video on NVR to these disk drives.
2-6. Limitations:
• When you are exporting video to the disk drives in an external storage, you cannot
select the other disk drives to create a new volume.
• If the disk drives or volumes in the external storage is smaller than 1TB, you cannot
congure them as volumes for the NVR.
• The connection interface to external storage must comply with the USB 3.0
specications.
2-7. The RAID or volume conguration in the NVR does not extend to include devices in the
external storage.
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Terminal Block Connections
The terminal block pinouts is shown as follows:
The relay pins default status is set to Normally Open. Connect your relay or external devices’
signal wires to the system, the system will automatically detect the current signal status. You
can then trigger the external devices using the DI/DO panel on the live view.
You can also congure the system alarm setting for the system to automatically trigger a relay
pin on the occurrence of system events. See Alarm settings on page 96.
Normally Open
pin
Normally Closed
pin
Coil
Common pin
1Relay_NO
2Relay_COM
3DI1
4DI2
5DI3
6DI4
7GND
8GND
ssss
The GND are common ground for the DIs.
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WARNING:
If you connect the NVR to a PoE port of the AW-FED series PoE switch, make sure you turn off
the PoE output on that specic port using the onboard DIP switch. Otherwise, the high power
output can damage the LAN port on NVR.
PoE cameras
AW-FED PoE switch
1 2 3 456 7 8
ON
PoE ON/OFF switch
NVR
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4
A local console requires the following:
1. A monitor is connected via an HDMI or VGA cable.
2. A mouse and/or a keyboard are connected to the system.
3. It is presumed that the system has not been congured yet.
Follow the onscreen messages to complete the initial conguration:
1. Select the UI language, Time zone, and current date and time. Click on the Continue button
to proceed. Make sure you enter the correct date and time.
Initial Conguration - via a Local Console
IMPORTANT:
Except in the initial setup, changing system time can produce disruptions to the existing
recordings. Turning the current system time back to a time when video recording was taking
place can generate duplicate les. And those les may not be playable.
2. The system will then start to scan the local subnet for connected cameras.
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3. All cameras detected on the network will be automatically selected. If necessary, deselect the
cameras you want to exclude from the conguration. Click Continue to proceed.
When cameras are recruited into the conguration, their stream 1 is used as the recording
stream.
The resolution and fps (frame rate per second) of stream 1 may vary depending on the
specications of different cameras.
2. If there are less than 8 or 16 cameras, the Auto Setup will automatically move to the next
conguration step.
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VIVOTEK - Built with Reliability
4. The system will automatically create volumes from the installed disk drives. The process will
take several minutes. Hard disks will be congured into single-disk volumes. You can delete
these volumes and then create RAID volumes in the Settings > Storage page.
5. An optional utility, VIVOCloud, is available through the Apple and Android App Stores. The
VIVOCloud works with a server hosted by VIVOTEK for bridging and tunneling video requests
between client devices and network cameras/CMS/NVR. The utility simplies and facilitates
network conguration for access across the Internet.
The prerequisites for using the VIVOCloud are as follows:
1. Download and install the VIVOCloud utility to your cell phone.
2. Both the NVR and your cell phone have access to the Internet.
With this utility, you do not need to congure IP port forwarding on router or set up a DDNS
address for the NVR. You do not even need to know the IP address of the NVR. The
VIVOCloud utility automatically manages the network parameters required for making the
connection. The VIVOCloud comes with viewing and playback interfaces very similar to those
in the iViewer utility.
To connect the NVR from a cell phone using the VIVOCloud:
5-1. Click on the VIVOCloud button on the wizard.
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VIVOTEK - Built with Reliability
5-2. The QR code will be generated.
5-3. Open the QR code utility from your cell phone. If you already registered an account, tap
LOG IN. If not, tap SIGN UP to register an account from a VIVOTEK server.
User
The NVR also supports the VIVOCloud Retail app.
Please refer to the VIVOCloud Retail app User
Guide for details.
5-4. You can be defaulted to the Live view page. Tap the Add button below to add devices.
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5-5. Tap the ADD DEVICES MANUALLY button.
5-6. You can then point your cell phone lens at the NVR screen (Step 5-3.) and use the
SCAN QR CODES function to establish the connection. You may also manually enter
the device ID.
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5-7. The process will take several seconds to complete.
5-8. The NVR and the cameras under it will be ready for access.
6. Click the Done button.
7. Read the Trend Micro IoT Security Service licencse statement. Click the Accept button when
done.
The LiveClient screen will display, and, by default, the recording from the selected cameras
will immediately take place.
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5
LED Indicators
1
2
3
NameBehaviorDenitions
1. NET LED1BlinkingOrangeData is being transmitted or received.
2OFFThe Ethernet uplink is disconnected.
2. Status LED1Constant GreenSystem ready.
2Blinking Green
every 1 second
3Constant Red1. S.M.A.R.T.-related disk errors,
3. Power LED1Solid GreenThe NVR is powered on.
2OFFThe NVR is powered off.
Updating rmware or device pack.
2. A congured H.D.D. is missing,
3. H.D.D. is full. Buzzer will also be sounded. When
buzzer is turned off, LED will return normal.
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6
To power up and power down,
On the initial conguration:
1. Connect the power cord between the system and power outlet.
2. Turn on the system using the power button on the back of chassis.
After the initial connection,
Use the power down button on the lower right corner of the Settings page. The system
should start ushing the cached contents in system memory and gracefully shut down. You
should then ip the power switch button on the back of chassis to completely shut down the
system.
Press the Reset button for longer than 5 seconds can restore system defaults.
1. No storage system is completely fail-safe. Damage to data might occur due to le system
corruption, operating system malfunction, virus infection, HDD component failures, and so on.
Therefore, it is highly recommended to regularly back up your data, and VIVOTEK disclaims
responsibilities of data loss or recovery.
Power Up and Power Down
WARNING:
2. Always power off the system using the power button on the back of chassis. The system is
powered off when you observe that all LEDs go off. Do not disconnect the power cord while
the system is still operating. Doing so will result in data inconsistencies. The normal power-off
procedure allows cached data to be written to disks.
NOTE:
If system buzzer is sounded, move your mouse cursor to reveal the main screen portal, and
then click on the Stop buzzer button.
Serious system faults, such as a missing volume, can trigger the system buzzer. Verify the
cause of system fault and turn off the buzzer.
User's Manual - 29
VIVOTEK - Built with Reliability
Section One
Management over a
Local Console
Chapter Two
Introduction to the Local Console Interface
30 - User's Manual
Camera 01
Camera 04
Camera 07
Camera 02
Camera 05
Camera 08
Camera 03
Camera 06
Camera 09
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