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IT9360-H
User Manual
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Specsheet
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Table of contents
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Vivotek IT9360-H User Manual

IT9360-H, IT9380-H IT9388-HT
Turret Dome Camera
User’s Manual
5MP/2MP • Outdoor • IP66 • IK10 • Day & Night • Remote Focus (T) • WDR Pro • Smart Stream III • 30M Smart IR
Rev. 1.0
Table of Contents
Overview
Revision History ..................................................................................................................................................... 4
Read Before Use .................................................................................................................................................... 4
Package Contents .................................................................................................................................................. 5
Symbols and Statements in this Document ............................................................................................................ 5
Physical Description .............................................................................................................................................. 6
Hardware Installation ............................................................................................................................................. 9
Software Installation ............................................................................................................................................. 20
Network Deployment ............................................................................................................................................ 28
Ready to Use ........................................................................................................................................................ 29
Accessing the Network Camera
Using Web Browsers ............................................................................................................................................ 32
Using RTSP Players ............................................................................................................................................. 35
Using 3GPP-compatible Mobile Devices .............................................................................................................. 36
Using VIVOTEK Recording Software ................................................................................................................... 37
Main Page Client Settings
Conguration
System > General settings ................................................................................................................................... 49
System > Homepage layout ................................................................................................................................ 51
System > Logs ..................................................................................................................................................... 54
System > Parameters .......................................................................................................................................... 56
System > Maintenance ......................................................................................................................................... 57
Media > Image ................................................................................................................................................... 61
Media > Video ...................................................................................................................................................... 75
Media > Video ...................................................................................................................................................... 76
Media > Video ...................................................................................................................................................... 77
Media > Audio....................................................................................................................................................... 86
Network > General settings .................................................................................................................................. 87
Network > Streaming protocols .......................................................................................................................... 94
Network > SNMP
Network > FTP ................................................................................................................................................... 104
Security > User accounts ................................................................................................................................... 105
Security > HTTPS
Security > Access List ...................................................................................................................................... 114
PTZ > PTZ settings ............................................................................................................................................ 120
Event > Event settings........................................................................................................................................ 124
Applications > Motion detection.......................................................................................................................... 138
Applications > Tampering detection ................................................................................................................... 141
Applications > Audio detection ......................................................................................................................... 142
Applications > Package management - a.k.a., VADP (VIVOTEK Application Development Platform) ............. 144
Recording > Recording settings ........................................................................................................................ 147
Local storage > SD card management ............................................................................................................... 152
Local storage > Content management ............................................................................................................... 153
....................................................................................................................................................................
...........................................................................................................................
................................................................................................................................................................
.........................................................................................................................................................
...........................................................................................................................................................
(Simple Network Management Protocol) ......................................................103
(Hypertext Transfer Protocol over SSL)
...................................................... 107
3
32
38 43 48
2 - User's Manual
Appendix
URL Commands for the Network Camera ................................................................................................ 156
Technology License Notice .......................................................................................................................394
Electromagnetic Compatibility (EMC) .......................................................................................................395
....................................................................................................................................................
156

Overview

The IT9360, IT9380, and IT9388-HT is an outdoor turret network camera capable of 1920 x 1080 at 30 fps, or 2560 x 1920 resolution at 20 fps. At the 5MP resolution and
with the WDR function enabled, the frame rate is slightly reduced to 20fps. The rmware
comes with another 4MP resolution mode with a 30fps frame rate. With the most updated VIVOTEK WDR Pro technology, the camera series is capable of capturing the highest quality images in both low light and high contrast environments.
The onboard IR can provide illumination in total darkness. With the Smart IR feature, the
rmware automatically adjusts the IR intensity for objects that came too close, in order to
avoid over-exposure.
The cameras support WDR function at the effectiveness of up to 120dB. These models support local video stroage on the MicroSD cards if network service should be interrupted.
The cameras also come with congurable motion detection and tampering detection with
up to 5 privacy mask areas.
User's Manual - 3

Revision History

■ Rev. 1.0: Initial release.

Read Before Use

The use of surveillance devices may be prohibited by law in your country. The Network Camera
is not only a high-performance web-ready camera but can also be part of a exible surveillance
system. It is the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for its intended use.
It is important to first verify that all contents received are complete according to the Package Contents listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to faulty assembly and installation. This also ensures the product is used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who have basic networking knowledge. It is designed for various applications including video sharing, general security/surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and ensure proper operations. For creative and professional developers, the URL Commands of the Network Camera section serves as a helpful reference to customizing existing homepages or integrating with the current web server.
IMPORTANT:
1. The product must be installed and protected in a location that is not easily accessible, and is away from impacts or heavy vibration. For example, at the location where the surveillance cameras are looking down or installed at high positions such as on a wall, or at least 3 meters above the ground.
2. The camera should be installed at least 10 centimeters away from the eave of a building.
3. If powered by a power adapter, the adapter should be properly grounded.
4. Maintenance and repair work must always be carried out by qualified technical personnel.
5. Disconnect power from the unit when performing a maintenance task.
6. Please contact VIVOTEK's certied dealers for power adapters.
4 - User's Manual
i

Package Contents

■ IT9360-H / IT9380-H / IT9388-HT ■ Mount bracket ■ Alignment sticker
■ Screws. ■ Waterproof cable housing
■ T10 torx wrench. ■ Quick Installation Guide.
WARNING:
1. IR lights emit from ths product.
2. Use live view to verify if the IR lights are in the night mode.

Symbols and Statements in this Document

INFORMATION: provides important messages or advices that might help prevent
inconvenient or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of
the machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function,
or process.
WARNING: or IMPORTANT:: These statements indicate situations that can be
dangerous or hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might
occur to an operator.
IMPORTANT:
1. The camera is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
1. La caméra ne doit être raccordée qu’à des réseaux PoE, sans routage vers des installations extérieures.
2. Pour les raccordements PoE, utilisez uniquement un équipement de TI homologué UL, avec une sortie PoE.
Use the camera only with a DC power supply that is UL listed, and limited power source
(LPS) certied. The power supply should bear the UL listed and LPS marks. The power
supply should also meet any safety and compliance requirements for the country of use.
n’utilisez la caméra qu’avec un bloc d’alimentation CC homologué UL, ainsi qu’avec
une alimentation limitée (LPS) certiée. Le bloc d’alimentation doit porter les indications
d'homologation UL et LPS. Il doit également répondre aux exigences en matière de sécurité et de conformité relatives au pays d’utilisation.
User's Manual - 5

Physical Description

Outer View
Lens
Mount bracket (base plate)
Inner View
Reset button
Microphone
IR LEDs
IT9388T
SD card slot
6 - User's Manual
256GB
SD card slot
10
256
10
1
I
GB
1
I
Reset button
IMPORTANT:
Many copper coated aluminum (CCA) and other non-standard conductors cabling products are masqueraded as CAT5E or CAT6 cables. Please avoid using these CCA products especially when cascading PoE cameras. It is a must to use Ethernet cables compliant with the 3P/ETL standard.
The camera's cable can be routed through a drilled hole or through the opening on the side of camera. Observe and look for the best installation position.
OR
User's Manual - 7
NOTE:
Some of the sufx syntax used in model naming are listed below:
E w/ heater for extreme weather Fx Focal length w/ number T w/ Remote focus lens R w/ PoE repeater H w/ High Dynamic Range functionality M Manual focus lens
IMPORTANT:
Power consumption:
Consumption & Power Input
IR ON: 9W IR Off: 8W
8 - User's Manual

Hardware Installation

1. Jot down the camera's MAC address for later reference.
XXXXXX
0002D10766AD
Below are the tilt, pan, and rotation limitations.
65°
180°
180°
User's Manual - 9
2. Remove the camera main body from the base plate using the T10 torx wrench.
T10
You need only to loosen, but not completely remove the T10 screw.
10 - User's Manual
3. Loosen the 3 screws from on the main body.
T10
4. Install a MicroSD card if onboard storage is preferred.
IT9360, IT9380
IT9388T
Reset button
256
GB
10
1
I
256GB
10
1
I
Reset button
User's Manual - 11
Avoid touching the circuit board to prevent the damage from electro-static discharge. If available, it is recommended to wear an anti-static wrist band.
ESD
4-1. Open the SD card socket lid by sliding it backward and ip open the lid.
1
2
12 - User's Manual
4-2. Insert a MicroSD card into the socket on the lid, with its gold ngers facing down.
Close the lid.
Gold fingers facing downward
1
2
4-3. Slide the lid forward. A click sound should be heard to indicate that the lid and the card
is secured in place.
User's Manual - 13
4-4. Replace the desiccant bag on the inside of the top cover.
1
2
5. Tighten the 3 T10 srews to secure camera top cover.
T10
14 - User's Manual
6. Use the included alignment sticker to drill holes for mounting screws and a cabling hole
if applicable.
Alignment Sticker
P/N：621063800G
7. If a cabling through hole is preferred, it should have a diameter larger than 25mm. Pull a
CAT5e Ethernet cable through the hole.
Ø ≥25mm
User's Manual - 15
8. Disassemble the cable gland and install the waterproof seal components to the Ethernet cable.
5.5 ~ 6.4mm
9. Connect the Ethernet cable to the camera's RJ45 female socket. Tighten up the waterproof components. Make sure they are adequately installed to prevent damage by moisture.
16 - User's Manual
It is a good practice to form a drip loop on the back-end cable. Leakage or moisture can gather in condensation into water drops and run along the cable. A drip loop ensures no water gets to the camera.
10. Install the camera to a wall or ceiling by fastening 4 included screws.
User's Manual - 17
Shown below are the different alignment stickers.
IT9360/9380 IT9388T
Alignment Sticker
P/N：621063800G
P/N：621063900G
Alignment Sticker
11. Match the outer shroud with the camera's main body.
18 - User's Manual
12. Install the camera to the base plate. It is easier to install by matching the groove on the outer shroud with the inner rim on the base plate.
rim
groove
groove
rim
13. Tighten the T10 retention screw.
T10
User's Manual - 19

Software Installation

14. Install the Shepherd utility, which helps you locate and congure your Network Camera in the local network. If your camera comes without the CD, go to VIVOTEK’s website, and locate the utility in the Downloads > Software page.
14-1. Run the Shepherd utility.
14-2. The program will conduct an analysis of your network environment.
20 - User's Manual
14-3. The program will search for all VIVOTEK network devices on the same LAN.
14-4. After a brief search, the installer window will prompt. Click on the MAC and model
name that matches the one printed on the product label. You can then double-click on the address to open a management session with the Network Camera.
Network Camera
Model No: IT9380-H
MAC:0002D1730202
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1)This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Pat. 6,930,709
R o HS
Made in Taiwan
IT9380-H
IB8360-W 192.168.4.151 00-02-D1-73-02-02
0002D1730202
User's Manual - 21
Forceful Password Conguration
15. The first time you log in to the camera, the firmware will prompt for a password
conguration for security concerns. Protecting your camera with a password can deter the majority of cyber attacks.
15-1. Enter the combination of alphabetic and numeric characters to fulll the password
strength. requirement. The default name for the camera administrator is “root”, and can not be changed.
Some, but not all special ASCII characters are supported: !, $, %, -, ., @, ^, _, and ~.
You can use them in the password combination.
22 - User's Manual
15-2. Another prompt will request for the password you just congured. Enter the password
and then you can start congure your camera and see the live view.
16. Remove the protective sheet from the lens.
User's Manual - 23
IMPORTANT: Pan the camera rst. You may clog the cable if tilting the camera
rst. Tilt the camera back to its upright position, and try again if you can not turn
the camera towards a preferred orientation.
17. With a live view, pan, tilt, or rotate the camera to acquire an optimal field of view.
Pan
Tilt
Rotate
24 - User's Manual
18. When done, tighten the retention screw on the camera.
User's Manual - 25
IT9388-HT
For the -HT model, open a web console. From a web console, open the firmware
configuration page. Enter the Configuration > Media > Image > Focus page. You will see a live stream on screen. If preferred, you can zoom in on the scene. Use the “Perform Auto Focus” function to automatically tune to a best image focus. Check the live view to ensure the image is in focus.
Conguration > Media > Image > Focus
NOTE:
The IT9360-H and IT9380-H are the xed-
lens model, and do not support the Zoom and Auto Focus function.
1
The "T" models comes with a motorized focus lens.
2
26 - User's Manual
LED Denitions
There are no LEDs on this model.
Hardware Reset
The reset button is used to reset the system or restore the factory default settings. Sometimes resetting the system can return the camera to normal operation. If the system problems remain after reset, restore the factory settings and install again.
Reset: Press the recessed reset button. Wait for the Network Camera to reboot.
Restore: Press and hold the reset button until the status LED rapidly blinks. Note that all settings will be restored to factory default. Upon successful restore, the status LED will blink green and red during normal operation.
SD/SDHC/SDXC Card Capacity
This network camera is compliant with SD/SDHC/SDXC 16GB / 8GB / 32GB / 64GB / 128GB / 256GB and other preceding standard SD cards.
User's Manual - 27

Network Deployment

General Connection (PoE)
When using a PoE-enabled switch
The Network Camera is PoE-compliant, allowing transmission of power and data via a sin­gle Ethernet cable. Follow the below illustration to connect the Network Camera to a PoE­enabled switch via Ethernet cable.
802.3af
PoE Switch
When using a non-PoE switch
Use a PoE power injector (optional) to connect between the Network Camera and a non-
PoE switch.
PoE Power Injector
(optional)
28 - User's Manual
Non-PoE Switch

Ready to Use

1. A browser session to the Network Camera should prompt as shown below.
2. You should be able to see live video from your camera. You may also install the
32-channel VAST recording software from our website in a deployment consisting of multiple cameras. For its installation details, please refer to its related documents.
User's Manual - 29
Internet connection via a router
Before setting up the Network Camera over the Internet, make sure you have a router and follow the steps below.
1. Connect your Network Camera behind a router, the Internet environment is illustrated below. Regarding how to obtain your IP address, please refer to Software Installation on page 20 for details.
IP address : 192.168.0.3 Subnet mask : 255.255.255.0 Default router : 192.168.0.1
IP address : 192.168.0.2 Subnet mask : 255.255.255.0 Default router : 192.168.0.1
Internet
Cable or DSL Modem
WAN (Wide Area Network ) Router IP address : from ISP
LINK
POWER
COLLISION
RECEIVE
1
2
PARTITION
3
4
5
LAN (Local Area Network) Router IP address : 192.168.0.1
2. In this case, if the Local Area Network (LAN) IP address of your Network Camera is
192.168.0.3, please forward the following ports for the Network Camera on the router.
■ HTTP port: default is 80
■ RTSP port: default is 554
■ RTP port for video: default is 5556
■ RTCP port for video: default is 5557
If you have changed the port numbers on the Network page, please open the ports accordingly on your router. For information on how to forward ports on the router, please refer to your router’s user’s manual.
3. Find out the public IP address of your router provided by your ISP (Internet Service Provider).
Use the public IP and the secondary HTTP port to access the Network Camera from the Internet. Please refer to Network Type on page 88 for details.
Internet connection with static IP
Choose this connection type if you are required to use a static IP for the Network Camera.
Please refer to LAN setting on page 87 for details.
Internet connection via PPPoE (Point-to-Point over Ethernet)
Choose this connection type if you are connected to the Internet via a DSL Line. Please refer to PPPoE on page 88 for details.
30 - User's Manual
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