Viking VDUO5240DSS Installation Manual

Install / Use & Care

MANUAL

FR-D’installation/d’utilisation et d’entretien

ES-De instalación/operación y mantenimiento

5 SERIES

Refrigerated Drawers

Tiroirs Réfrigérés

Gavetas Refrogeradas

VDUI5240, CVDUI5240

CONTENTS

Contents:

Safety information ...............................................................2

Unpacking your appliance ..................................................3

Warranty registration .....................................................3

Installing your appliance ......................................................4

Cabinet clearances .........................................................4

Leveling the appliance ....................................................4

Electrical connection ......................................................5

Installing the anti-tip device .................................................6

Product dimensions ............................................................8

Using your Electronic control ............................................10

Starting your appliance ..................................................10

Sleep mode ...................................................................10

Turning your appliance "ON" or "OFF" ..........................10

Adjusting the temperature .............................................11

Temperature mode ........................................................1 1

Control lock ....................................................................1 1

Temperature sensor error codes ....................................1 1

Alarms ...........................................................................12

Door (drawer) ajar.....................................................12

Power failure ............................................................12

Temperature alarm ...................................................12

V acation mode ................................................................13

Care and cleaning .............................................................13

Energy saving tips ............................................................14

Obtaining service .............................................................14

Troubleshooting ................................................................15

Warranty ...........................................................................16

Important Safety Instructions

Warnings and safety instructions appearing in this guide
are not meant to cover all possible conditions and situa­tions that may occur. Common sense, caution, and care
must be exercised when installing, maintaining, or operat­ing this appliance.

Recognize Safety Symbols,

Words, and Labels.

!

WARNING

WARNING - You can be killed or seriously injured

if you do not follow these instructions.

!

CAUTION

CAUTION-Hazards or unsafe practices which could

result in personal injury or property / product damage.

NOTE

!

WARNING

State of California Proposition 65 Warning:

This product contains one or more chemicals known
to the State of California to cause cancer.

NOTE-Important information to help assure a problem

free installation and operation.

!

WARNING

State of California Proposition 65 Warning:

This product contains one or more chemicals known
to the State of California to cause birth defects or
other reproductive harm..

2

UNPACKING YOUR APPLIANCE

!

WARNING

EXCESSIVE WEIGHT HAZARD

Use two or more people to move product.

Failure to do so can result in personal injury .

Remove Interior Packaging

Your appliance has been packed for shipment with all parts
that could be damaged by movement securely fastened.
Remove internal packing materials and any tape holding in­ternal components in place. The owners manual is shipped
inside the product in a plastic bag along with the warranty
registration card, and other accessory items.

Important

Keep your carton and packaging until your appliance has
been thoroughly inspected and found to be in good condi­tion. If there is damage, the packaging will be needed as
proof of damage in transit. Afterwards please dispose of all
items responsibly.

Warranty Registration

It is important you send in your warranty registration card
immediately after taking delivery of your appliance or you
can register online at www.vikingrange.com in the US or
www.brigade.ca in Canada.

The following information will be
required when registering your
appliance.
Service Number
Rev. Letter
Serial Number
Date of Purchase
Dealer’s name and address

The service number and serial number can be found on
the serial plate which is located inside the cabinet on the
bottom of the liner toward the left side. Open the bottom
drawer to view it. See fi gure 1.

VIKING RANGE, LLC

GREENWOOD, MS 38930

Online registration

available at

www.vikingrange.com in

the US or www.brigade.ca

in Canada

!

WARNING

WARNING - Dispose of the plastic bags which can

be a suffocation hazard.

Note to Customer

This merchandise was carefully packed and thoroughly
inspected before leaving our plant. Responsibility for its
safe delivery was assumed by the retailer upon acceptance
of the shipment. Claims for loss or damage sustained in
transit must be made to the retailer.

NOTE

DO NOT RETURN DAMAGED MERCHANDISE TO THE
MANUFACTURER - FILE THE CLAIM WITH THE

RETAILER.

!

CAUTION

XXXXXXXXXXXX

Figure 1

!

WARNING

WARNING - Help Prevent Tragedies

Child entrapment and suffocation are not problems of
the past. Junked or abandoned refrigerators are still
dangerous - even if they sit out for "just a few hours".

If you are getting rid of your old refrigerator, please
follow the instructions below to help prevent acci­dents.

If the appliance was shipped, handled, or stored in other
than an upright position for any period of time, allow the ap­pliance to sit upright for a period of at least 24 hours before
plugging in. This will assure oil returns to the compressor.
Plugging the appliance in immediately may cause damage
to internal parts.

Before you throw away your old refrigerator or
freezer:

• Take off the doors or remove the drawers.

• Leave the shelves in place so children may not
easily climb inside.

3

I NSTALLING YOUR APPLIANCE

Select Location

The proper location will ensure peak performance of your
appliance. We recommend a location where the unit will
be out of direct sunlight and away from heat sources.
To ensure your product performs to specifi cations, the
recommended installation location temperature range is
from 55 to 100°F (13 to 38°C).

Cabinet Clearance

Ventilation is required from the bottom front of the
appliance. Keep this area open and clear of any
obstructions. Adjacent cabinets and counter top can be
installed around the appliance as long as the front grille
remains unobstructed.

!

CAUTION

Front Grille

Do not obstruct the front grille. The openings within
the front grille allow air to fl ow through the condenser
heat exchanger. Restrictions to this air fl ow will result in
increased energy usage and loss of cooling capacity. For
this reason it is important this area to not be obstructed and
the grille openings kept clean. Viking Range,LLC does not
recommend the use of a custom made grille as air fl ow may
be restricted. (See Figure 2).

Front Grille,
keep this area
open.

Front Leveling
Legs

Figure 2

Rear

Leveling

Legs

Leveling Legs

Adjustable legs at the front and rear corners of the
appliance should be set so the unit is fi rmly positioned on
the fl oor and level from side to side and front to back. The
overall height of your appliance may be adjusted between
the minimum, 333⁄4" (85.7 cm), by turning the leveling leg in
(CW ↷) and the maximum, 343⁄4" (88.3 cm) by turning the
leveling leg out (CCW ↶).

To adjust the leveling legs, place the appliance on a solid
surface and protect the fl oor beneath the legs to avoid
scratching the fl oor. With the assistance of another person,
lean the appliance back to access the front leveling legs.
Raise or lower the legs to the required dimension by turning
the legs. Repeat this process for the rear by tilting the
appliance forward using caution. On a level surface check
the appliance for levelness and adjust accordingly.

The front grille screws may be loosened and the grille
adjusted to the desired height. When adjustment is
complete tighten the two front grille screws. (See Figure 5).

4

Figure 3

I NSTALLING YOUR APPLIANCE

Do not remove
ground prong

• Do not use an extension cord with this appliance.
They can be hazardous and can degrade product
performance.

• This appliance should not, under any
circumstances, be installed to an un-grounded
electrical supply.

• Do not remove the grounding prong from the power
cord. (See Figure 3).

• Do not use an adapter. (See Figure 4).

• Do not splash or spray water from a hose on the
appliance. Doing so may cause an electrical shock,
which may result in severe injury or death.

Electrical Connection

A grounded 115 volt, 15 amp dedicated circuit is required.

!

WARNING

Electrical Shock Hazard

Figure 4

This product is factory equipped with a power supply
cord that has a three-pronged, grounded plug. It must
be plugged into a mating grounding type receptacle
in accordance with the National Electrical Code and
applicable local codes and ordinances (see Figure 6). If the
circuit does not have a grounding type receptacle, it is the
responsibility and obligation of the customer to provide the
proper power supply. The third ground prong should not,
under any circumstances, be cut or removed.

Figure 6

Figure 5

Front grille

Front grille screw

NOTE

Ground Fault Circuit Interrupters (GFCI) are prone to
nuisance tripping which will cause the appliance to shut
down. GFCI’s are generally not used on circuits with power
equipment that must run unattended for long periods of
time, unless required to meet local building codes and
ordinances.

5

INSTALLING THE ANTI TIP DEVICE FOR FREESTANDING INSTALLATIONS

Anti-Tip

!

WARNING

• ALL APPLIANCES CAN TIP
RESULTING IN INJURY.

Bracket

Leveling Leg

• INSTALL THE ANTI-TIP
BRACKET PACKED WITH
THE APPLIANCE.

• FOLLOW THE
INSTRUCTIONS BELOW

Anti-Tip Device

!

WARNING

If your refrigerator is not located under a counter
top (free standing), you must use an anti-tip device
installed as per these instructions. If the refrigerator is
removed from its location for any reason, make sure
that the device is properly engaged with the anti-tip
bracket when you push the refrigerator back into the
original location. If the device is not properly engaged,
there is a risk of the refrigerator tipping over, with the
potential for property damage or personal injury.

211⁄2"

(54.6 cm)

Bottom View of

Refrigerated

Drawer Unit

Front of cabinet

Figure 7

Step by step instructions for locating the po­sition of the bracket:

1) Decide where you want to place the drawer refrigerator.
Slide it into place, being careful not to damage the fl oor,
leaving 1" (2.5 cm) of clearance from the rear wall to allow
room for the anti-tip bracket.

2) Raise the rear leveling legs approximately 1⁄4" (6 mm) to
allow engagement with the anti-tip bracket. Level the unit
by adjusting all the leveling legs as required. Turning the
leveling leg counterclockwise will raise the unit and clock­wise will lower the unit.

NOTE

If installing on a concrete fl oor, concrete fasteners are
required, (not included with the anti-tip kit).

!

CAUTION

Any fi nished fl ooring should be protected with appropriate
material to avoid damage when moving the unit.

Floor Mount Installation

The anti-tip bracket is to be located on the fl oor in the left
or right rear corner of the refrigerator drawer as shown in
Figure 7.

3) Make sure the refrigerator is in the desired location, then
mark on the fl oor the rear and side corner of the cabinet
where the anti-tip bracket will be installed. If the installation
does not allow marking the rear corner of the cabinet, then
make temporary lines on the fl oor marking the front corner
of the cabinet, excluding the drawer. Slide the refrigerator
out of the way. From the temporary line extend the sidewall
line back 211⁄2" (54.6 cm) as shown in Figure 8.

4) Align the anti-tip bracket to the marks on the fl oor so
the side of the bracket lines up with the side of the cabinet
mark, and the "V" notches on the anti-tip bracket line up
with the end of the 211⁄2" (54.6 cm) line (Rear of cabinet
line).

5) Fasten the anti-tip bracket to the fl oor using the supplied
screw. (See Figure 8).

6) Slide the cabinet back into position, making sure the rear
cabinet leveling leg slides under the anti-tip bracket engag­ing the slot.

6

INSTALLING THE ANTI TIP DEVICE FOR FREESTANDING INSTALLATIONS

Front of cabinet line

Side of cabinet line

211⁄2"

(54.6 cm)

Figure 8

Rear Leveling leg

Rear of cabinet line

Screw

"V" notches
in bracket

Figure 8a

"V" notches
in bracket

7

PRODUCT DIMENSIONS

ROUGH-IN OPENING DIMENSIONS CABINET DIMENSIONS

MODEL "A" "B" "C" "D" "E" "F" "G" "H"

VDUI5240

CVDUI5240

24"

(61 cm)

**34" to 35"

(86.4 cm to 88.9 cm)

*

237⁄8"

(60.7 cm)

* Depth dimension of rough-in opening may vary depending on each individual installation. To recess entire
drawer "F" dimension plus 1" (2.5 cm) for thickness of power cord plug is required.

** Minimum rough-in opening required is to be larger than the adjusted height of the cabinet.

"A"

333⁄4" to 343⁄4"

(85.7 cm to 88.3 cm)

2323⁄32"

(60.2 cm)

267⁄32"

(66.6 cm)

(99.5 cm)

395⁄32"

"C"

Figure 10

"B"

Figure 9

"E"

"D"

Figure 9a

If necessary to gain clearance inside the rough-in
opening a hole can be cut through the adjacent
cabinet and the power cord routed through this
hole to a power outlet. Another way to increase
the available opening depth is to recess the power
outlet into the rear wall to gain the thickness of the
power cord plug. Not all recessed outlet boxes will
work for this application as they are too narrow,
but a recessed outlet box equivalent to Arlington
#DVFR1W is recommended for this application,
(see Figure 10).

8

PRODUCT DIMENSIONS

PRODUCT DATA

MODEL

VDUI5240

CVDUI5240

ELECTRICAL

REQUIREMENTS #

115V/60Hz/15A

# A grounded 15 amp dedicated circuit is required.
Follow all local building codes when installing
electrical and appliance.

PRODUCT

WEIGHT

130 lbs
(59 kg)

"D"

"G"

"F"

!

WARNING

Figure 11

"E"

1

⁄2"

21

(54.6 cm)

"H"

Floor mount anti-tip bracket.

Floor mount Anti-tip Bracket must be installed for
freestanding applications. Not required for built in
applications.

1"
(2.5 cm)

9

USING YOUR ELECTRONIC CONTROL

Temp

Minus

keypad

On/Off

keypad

Temp

Plus

keypad

Display Area

Figure 12

Electronic single zone control

Power Failure

ALARM RESET

Starting your appliance:

Plug the appliance power cord into a 115 volt wall outlet.
Your appliance is shipped from the factory in the "On"
position and will begin start-up of cooling as soon as power
is supplied. If the appliance does not start, confi rm that the
wall outlet has power, and that the control is in the "On"
position, (See "Turning your appliance On and Off" below).

Lock

keypad

System Status

indicators

To wake the display press any keypad. A confi rm tone will
sound, and the current storage compartment temperature
will be displayed.

The control display is covered with a clear plastic fi lm. This
fi lm may be removed by carefully lifting the fi lm at a corner.

On initial power up, the control display will indicate a
"Power Failure" alarm. This is a normal condition as
the appliance was powered-up at the factory for quality
inspection and then removed from power. A momentary
press of the "On/Off" keypad will reset this alarm condition.
(See Alarms section on page 12).

Sleep mode:

If no keypads are pressed for 60 seconds, the display will
enter sleep mode to conserve power. The control panel
will go dark with the exception of the system status "OK"
indicator which will remain enabled. Alarm conditions will
wake the display, (see alarms on page 12).

The sleep mode can be disabled if you prefer to have the
display on continuously. Press and hold the "Lock" keypad
until the display goes past "Loc" and reads "nSL". To
enable the sleep mode, repeat the instruction, again going
past "Loc" until the display reads "SLP".

Turning your appliance ON and OFF:

If the appliance is "On", (and out of sleep mode) the
temperature will be shown in the display area of the control.
To turn the appliance "Off", press and hold the "On/Off"
keypad for 4-seconds. "OFF" will now be displayed on the
control.

To make the following changes to the control
settings (turning the appliance ON/OFF, adjusting the
temperature, and activating vacation mode), the control
must be awake.

To turn the appliance "On", press and hold the "On/Off"
keypad for 4-seconds.

10

USING YOUR ELECTRONIC CONTROL

Adjusting the temperature:

To set or check the set-point temperature (with the
control out of sleep mode), press the "-" or "+" keypads.
"SET" will be indicated on the user interface panel and
the current set-point temperature will display and fl ash.
Subsequent presses of the "-" or "+" keypads will adjust
the temperature colder or warmer respectively. When you
have reached your desired set-point temperature, press
the "On/Off" keypad to accept, or do nothing and the "Set"
mode will time-out in 10-seconds accepting the displayed
temperature as the new set-point.

The available set-point temperature range for your
appliance is 34°F (1.2°C) to 42°F (5.7°C). If you attempt to
adjust the temperature outside of this range you will receive
an audible notifi cation.

When initially loading your product with warm contents,
it may take up to 48-hours for the storage compartment
temperature to stabilize.

When making temperature set-point changes, it may take
up to 24-hours for the stored contents to stabilize at your
new set-point temperature.

Factors that affect the storage compartment stabilized
temperature:

• Changes to temperature setting.

• Room temperature changes.

• Temperature of stored contents.

- Loading warm contents.

- Cold content load will delay the change to a warmer
set-point temperature.

- Warm content load will delay the change to a colder
set-point temperature.

• Usage, (number and duration of the drawer openings).

• Installation of the appliance in direct sunlight or next to
a heat source.

Temperature mode:

The temperature mode is preset from the factory in
Fahrenheit (°F) but you have the option to change it to
Centigrade (°C). To change the mode, press and hold the
"-" keypad, while pressing the "+" keypad, then release the
"-" keypad.
The temperature will now be displayed in Centigrade (°C).
Repeat the procedure to change the temperature mode
back to Fahrenheit (°F).

Control lock:

The control panel can be locked to avoid unintentional
changes. To lock the control, press and hold the "Lock"
keypad until the display reads "Loc" then immediately
release your fi nger from the keypad. The lock icon will fl ash
3-times and then continuously illuminate. When the control
panel is locked, only the Lock keypad, System Status OK
indicator , and the Alarm indicator are active. To un-lock
the control panel, repeat this instruction until the display
reads "nLc" then immediately release your fi nger from the
keypad.

NOTE

If the control lock is active (illuminated lock icon) the
control will have to be unlocked before using the
keypad to reset an alarm condition. See page 11

(Control Lock) for instructions for unlocking the control.

Temperature Sensor Error Codes

The temperature sensors are monitored continuously.
Any OPEN or SHORTED circuit condition will initiate an
ERROR CODE as listed below:

Temperature Sensor Error Codes

Sensor Displayed Code Error Description Action to Take

Single Zone

Temperature

Sensor

Defrost Sensor

Failed temperature sensor in the single zone

compartment. Can lead to

unwanted storage temperatures and/or

spoiled perishable goods.

Failed defrost temperature sensor.

Causes unit to not defrost properly and can

create large frost build-up. Can lead to water

damage to the unit and

surrounding fl oor.

Call service to have the
temperature sensor replaced and
remove all perishable goods from
compartment to prevent spoilage.

Unplug the power cord

immediately and call service to

have the defrost sensor replaced.

11

USING YOUR ELECTRONIC CONTROL

Alarms:

The control will alert you to conditions that could adversely
affect the performance of the appliance.

Door Ajar

ALARM RESET

• Door ajar - If a drawer is open, or not closed

properly, for more than 5-minutes the System Status
OK indicator will turn-off, the "Door Ajar" indicator
will fl ash, and a tone will sound every 60 seconds.
Additionally, an "ALARM RESET" indicator will be
displayed below the "On/Off" keypad.

NOTE

The audible alarm can be muted, for each occurrence, by
pressing the lock keypad.

This alarm condition can be reset by closing the drawer or
momentarily pressing the "On/Off" keypad, (i.e.-if you are
cleaning the storage compartment, etc.). The alarm will
recur in 5-minutes if the alarm condition persists.

Power Failure

ALARM RESET

NOTE

After a high temperature alarm condition, check all
perishables to ensure they are safe for consumption.

NOTE

The temperature alarm may occur as a result of high
usage or introduction of warm contents to the storage
compartment. If the temperature alarm continues to occur,
your unit may require service.

NOTE

The audible alarm can be muted, for each occurrence,
by pressing the lock keypad.

This alarm condition can be reset by momentarily pressing
the "On/Off" keypad. If this alarm occurs it is recommended
that you check the condition of your stored contents,
even though the appliance is operating normally and the
temperature has recovered, as prolonged temperature
excursions could spoil perishables.

• Power failure - If power to the appliance is inter-

rupted the System Status indicator will turn-off and
the "Power Failure" indicator will fl ash. Additionally,
an "ALARM RESET" indicator will be displayed below
the "On/Off" keypad. No audible tone will sound.
This alarm condition can be reset by momentarily
pressing the "On/Off" keypad. If this alarm occurs, it
is recommended that you check the condition of any
perishables, even if the appliance is operating normally
and the temperature has recovered, as prolonged
power outages could result in excessive temperature
excursions which may spoil perishables.

Temp

ALARM RESET

• Temperature alarm - If the storage compartment

temperature deviates excessively from your set­point temperature for an extended period of time, the
"TEMP" indicator will fl ash, and an audible tone will
sound every 60 seconds. Additionally, an "ALARM
RESET" indicator will be displayed below the "ON/
OFF" keypad.

Door Ajar

NOTE

Multiple alarms are possible, i.e.- "Door Ajar" for a
prolonged period may trigger a "Temp" alarm, in which case
both "Door Ajar" and "Temp" indicators will activate.

Temp

12

USING YOUR ELECTRONIC CONTROL

CARE AND CLEANING

Vacation mode:

This operating mode can be used to save energy during
high cost energy periods, or when you won't be using your
appliance for an extended period of time by disabling the
lights, alarm tones, and keypad entry tones. Vacation mode
also serves as a Sabbath mode, disabling functions and
its controls in accordance with the weekly Sabbath and
religious holidays observed within the Orthodox Jewish
community. When used as Sabbath mode, you may open
or close a drawer at any time to access contents without
concern of directly turning on or off any lights, digital
readouts, solenoids, fans, valves, compressor, icons, tones,
or alarms.

When activated, the display, alarm indicators and tones,
keypad touch tones, interior lights, and all options are
disabled. All keypad functions are disabled, with the
exception of the "On/Off" keypad which is required to exit
Vacationmode. Storage compartment temperatures are
monitored and controlled at the settings prior to entering
Vacation mode.

Care of Appliance

1. Avoid leaning on the drawer, you may bend the drawer
hinges or tip the appliance.

2. Exercise caution when sweeping, vacuuming or
mopping near the front of the appliance. Damage to the
grille can occur.

3. Periodically clean the interior of the appliance as
needed.

4. Periodically check and/or clean the front grille as
needed.

Front Grille

Be sure that nothing obstructs the required air fl ow
openings in front of the cabinet. At least once or twice a
year, brush or vacuum lint and dirt from the front grille area
(see page 4).

!

CAUTION

SHOCK HAZARD: Disconnect electrical power from the
appliance before cleaning with soap and water.

To enter Vacation Mode (with the control out of sleep
mode), press and hold the "On/Off" keypad until the display
goes past "OFF" and reads "VAC". The display will fl ash
"VAC" 3-times to acknowledge your request, then will
display "VAC" continuously until Vacation mode is exited.
A power outage will not exit Vacation mode, exiting can
only be accomplished manually. To exit Vacation mode and
return to normal operation, press and hold the "On/Off"
keypad until the control displays the temperature.

Cabinet

The painted cabinet can be washed with either a mild soap
and water and thoroughly rinsed with clear water. NEVER
use abrasive scouring cleaners.

Interior

Wash interior compartment with mild soap and water. Do
NOT use an abrasive cleaner, solvent, polish cleaner or
undiluted detergent.

In the Event of a Power Failure

If a power failure occurs, try to correct it as soon as
possible. Minimize the number of drawer openings while
the power is off so as not to adversely affect the appliance's
temperature.

Light assembly replacement

All models use an LED to illuminate the interior of the
appliance. This component is very reliable, but should it fail,
contact a qualifi ed service technician for replacement of the
LED.

13

ENERGY SAVING TIPS AND OBTAINING SERVICE

The following suggestions will minimize the
cost of operating your refrigeration appliance.

1. Do not install your appliance next to a hot appliance
(cooker, dishwasher, etc.), heating air duct, or other
heat sources.

2. Install product out of direct sunlight.

3. Ensure the front grille vents at front of appliance
beneath drawer are not obstructed and kept clean to
allow ventilation for the refrigeration system to expel
heat.

4. Plug your appliance into a dedicated power circuit. (Not
shared with other appliances).

5. When initially loading your new product, or whenever
large quantities of warm contents are placed within
refrigerated storage compartment, minimize drawer
openings for the next 12 hours to allow contents to pull
down to compartment set temperature.

6. Maintaining a relatively full storage compartment
will require less appliance run time than an empty
compartment.

7. Ensure drawer closing is not obstructed by contents
stored in your appliance.

8. Allow hot items to reach room temperature before
placing in product.

9. Minimize drawer openings and duration of drawer
openings.

10. Use the warmest temperature control set temperature
that meets your personal preference and provides the
proper storage for your stored contents.

11. When on vacation or away from home for extended

periods, set the appliance to warmest acceptable
temperature for the stored contents.

12. Set the control to the “off” position if cleaning the

appliance requires the drawer to be open for an ex­ tended period of time.

If service is required, call your authorized service agency.

Have the following information readily available:

• Model number

• Serial number

• Date purchased

• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are

unable to obtain the name of an authorized service agency,
or if you continue to have service problems, contact Viking
Range, LLC at [phone] or write to:

VIKING RANGE, LLC

PREFERRED SERVICE

111 Front Street

Greenwood, Mississippi 38930 USA

Record the information indicated below. You will need it
if service is ever required. The serial number and model
numbers for your refrigerator are located on the upper wall,
behind the lighting:

Model No. ___________________________________
Serial No. _____________________________________
Date of Purchase ______________________________
Date Installed _________________________________
Dealer’s Name ________________________________
Address _____________________________________
__________________________________________

If service requires installation of parts, use only authorized
parts to insure protection under the warranty.

Keep this manual for future reference.

14

TROUBLESHOOTING

Before You Call for Service

If the appliance appears to be malfunctioning, read through
this manual fi rst. If the problem persists, check the trouble-
shooting guide below. Locate the problem in the guide and
refer to the cause and its remedy before calling for service.
The problem may be something very simple that can be
solved without a service call. However, it may be required
to contact your dealer or a qualifi ed service technician.

!

WARNING

Electrocution Hazard

• Never attempt to repair or perform maintenance on
the appliance until the main electrical power has been
disconnected. Turning the appliance control "OFF"
does not remove electrical power from the units wiring.

• Replace all parts and panels before operating.

!

CAUTION

In the unlikely event you lose cooling in your unit, do not
unplug the product from the electric supply, but do call

a qualifi ed service technician immediately. It is possible
that the loss of cooling capacity is a result of excessive
frost build-up on the evaporator cooling coil. In this case,
removing power to the unit will result in the melting of this
excessive quantity of ice, which could generate melt water
that exceeds the capacity of the defrost drain system and
could result in water damage to your home. The end-user
will be ultimately responsible for any water damage caused
by prematurely turning the unit off without appropriately
managing the excess water run-off.

Problem Possible Cause Remedy

Appliance not cold enough
(See “Adjusting the temperature" on

page 11)

Appliance too cold
(See “Adjusting the Temperature” on

page 11)

No interior light. • Failed LED light assembly or light

Light will not go out when drawer is
closed

Noise or Vibration • Appliance not level

Appliance will not run. • Appliance turned off

• Control set too warm

• Content temperature not
stabilized.

• Excessive usage or prolonged
drawer openings.

• Airfl ow to front grille blocked.

• Drawer gasket not sealing
properly.

• Control set too cold

• Drawer gasket not sealing
properly.

switch.

• Drawer not activating light switch.

• Failed light switch

• Fan hitting tube obstruction.

• Power cord not plugged in.

• No power at outlet.

• Adjust temperature colder. Allow
24 hours for temperature to
stabilize.

• Allow temperature to stabilize for
at least 24 hours.

• Airfl ow must not be obstructed to
front grille. See “clearances” on

page 4.

• Adjust or replace drawer gasket.

• Adjust temperature warmer.

Allow 24 hours for temperature to
stabilize.

• Adjust or replace drawer gasket.

• Contact a qualifi ed service
technician.

• Appliance not level, level
appliance, (See page 4, “leveling
legs”)

• Contact a qualifi ed service
technician.

• Level appliance, see “Leveling
Legs” on page 4.

• Contact a qualifi ed service
technician.

• Turn appliance on. See “Starting
your appliance” on page 10.

• Plug in power cord.

• Check house circuit.

15

HOUSEHOLD PRODUCT WARRANTY

REFRIGERATED DRAWERS WARRANTY

Refrigerated drawers and all of their component parts, except as detailed below*†, are warranted to be free from defective materials or workmanship
in normal residential use for a period of two (2) years from the date of original retail purchase. Viking Range, LLC, warrantor, agrees to repair or replace,
at its option, any part which fails or is found to be defective during the warranty period.

*FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from cosmetic defects in materials or workmanship (such

as scratches on stainless steel, paint/porcelain blemishes, etc.) for a period of ninety (90) days from the date of original retail purchase or
closing date for new construction, whichever period is longer. Any defects must be reported to the selling dealer within ninety (90) days from
date of original retail purchase. Viking Range, LLC uses high quality processes and materials available to produce all color fi nishes. However,
slight color variation may be noticed because of the inherent differences in painted parts and porcelain parts as well as differences in kitchen
lighting, product locations, and other factors. Therefore, this warranty does not apply to color variation attributable to such factors.

†FULL NINETY (90) DAY WARRANTY IN “RESIDENTIAL PLUS” APPLICATIONS: This full warranty applies to applications where use

of the product extends beyond normal residential use, but the warranty period for products used in such applications is ninety (90) days.
Examples of applications covered by this warranty are bed and breakfasts, fi re stations, private clubs, churches, yachts, etc. Under this
“Residential Plus” warranty, the product, its components and accessories are warranted to be free from defective material or workmanship
for a period of ninety (90) days from the date of original retail purchase. This warranty excludes use of the product in all commercial locations
such as restaurants, food service locations and institutional food service locations.

SIX YEAR FULL WARRANTY ON SEALED REFRIGERATION PARTS AS LISTED

Any sealed refrigeration system component, as listed below, is warranted to be free from defective materials or workmanship in normal household use
during the third through the sixth year from the date of original retail purchase. Viking Range, LLC, warrantor, agrees to repair or replace, at its option,
any part which fails or is found to be defective during the warranty period.

Sealed Refrigeration System Components: Compressor, Evaporator, Condenser, Connecting Tubing, Dryer/Strainer

TWELVE YEAR LIMITED WARRANTY ON SEALED REFRIGERATION PARTS AS LISTED

Any sealed refrigeration system component, as listed above, which fails due to defective materials or workmanship in normal household use during the
seventh through the twelfth year from the date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner
paying all other costs, including labor.

TWO YEAR FULL WARRANTY

This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the product during the term of
the warranty and applies to products purchased and located in the United States, Canada, Mexico and the Caribbean (excluding Cuba, Dominican
Republic, and Haiti). Products must be purchased in the country where service is requested. If the product or one of its component parts contains a
defect or malfunction during the full warranty period after a reasonable number of attempts by the warrantor to remedy the defect or malfunction, the
owner is entitled to either a refund or replacement of the product or its component part or parts. Replacement of a component part includes its free
installation, except as specifi ed under the limited warranty. Under the terms of this warranty, service must be performed by a factory authorized Viking
Range, LLC service agent or representative. Service will be provided during normal business hours, and labor performed at overtime or premium rates
shall not be covered by this warranty.

Owner shall be responsible for proper installation, providing reasonable and necessary maintenance, providing proof of purchase upon request, and
making the appliance reasonably accessible for service. The return of the Owner Registration Card is not a condition of warranty coverage. You should,
however, return the Owner Registration Card so that Viking Range, LLC can contact you should any question of safety arise which could affect you.

This warranty gives you specifi c legal rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.

WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from abuse, failure to provide reasonable and

necessary maintenance, accident, delivery, negligence, natural disaster, loss of electrical power to the product for any reason, alteration, outdoor use,
improper installation, improper operation, or repair or service of the product by anyone other than an authorized Viking Range, LLC service agency or
representative. This warranty does not apply to commercial usage.

LIMITATION OF REMEDIES AND DURATION OF IMPLIED WARRANTY
OWNER’S SOLE AND EXCLUSIVE REMEDY FOR A CLAIM OF ANY KIND WITH RESPECT TO THIS PRODUCT SHALL BE THE REMEDIES
SET FORTH ABOVE. VIKING RANGE, LLC IS NOT RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGE, INCLUDING BUT NOT
LIMITED TO FOOD OR MEDICINE LOSS, DUE TO PRODUCT FAILURE, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF
CONTRACT OR OTHERWISE. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusions may not apply to you. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
APPLICABLE TO THIS PRODUCT ARE LIMITED IN DURATION TO THE PERIOD OF COVERAGE OF THE APPLICABLE EXPRESS WRITTEN
LIMITED WARRANTIES SET FORTH ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may

not apply to you.

To obtain warranty service, contact an authorized Viking Range, LLC service agent, or Viking Range, LLC, 111 Front Street, Greenwood, Mississippi
38930, [phone]. Provide model and serial number and date of original purchase or closing date for a new construction. For the name of your
nearest authorized Viking Range, LLC service agency, call Viking Range, LLC.

IMPORTANT: Retain proof of original purchase to establish warranty period.

Specifi cations subject to change without notice.

TERMS AND CONDITIONS

WARRANTY SERVICE

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