Viewsonic VX715-1 Service Bulletin 002

ViewSonic® Corporation

381 Brea Canyon Road •••• Walnut, CA 91789 •••• Tel: [phone] •••• Fax: [phone]

To : Authorized Service Providers Issue Date: August 16, 2004 ECO # : 4387-1
Model # : VX715-1

(VS10057)

Subject/Symptom: (1) When both analog and digital inputs are connected and DVI-D active, the monitor will

display a white screen when changing the mode to power save mode instead of
automatically selecting analog; (2) unable to enter power save mode with DVI-D input
signal. LED alternates between amber and green.

Prepared By :

Tommy Jue

Purpose: (1) When both analog and digital inputs are connected and DVI-D active, the monitor will display a

white screen when changing the mode to power save mode instead of automatically selecting analog;
(2) unable to enter power save mode with DVI-D input signal. LED alternates between amber and
green.

Service Bulletin Application: ASP Distribution:

Recall. - USA ASP
Service Inventory, Repairs In-Process & No Problem Found (NPF). - Canada ASP
Repairs In-Process & NPF. - Latin America ASP
Repairs In-Process. - 3rd Party ASP
Technician judgement for unit under service (symptomatic). - Supplier Service ASP

Change(s)/Countermeasure(s):

Part Location Part Description Part Number Repair Action Comment Failure

Firmware version V015 M-MS-0808-7877

*Note: Repair action(s) that consist of the countermeasures contained in this or any other service bulletin(s), shall use D5 as the repair code. All other repair
action(s) outside of the service bulletin(s) shall use the appropriate repair codes contained in the Repair and Defect Codes Handbook (i.e. C7).

Service Bulletin

SB # VX715-1_SB_002

Cut-in S/N: P21041800001
S/N Range:
Target Date:

Approved By :

Eileen Nguyen

Replace firmware IC with

this updated firmware to
resolve above operation

bugs.

- Limited ASP

- ViewSonic Internal

- Complete ASP Listing

G0A D5

Code

Repair

Code

Please contact the Quality Assurance Department at [phone] for further information.

4.19: Form, Service Bulletin 10/30/2002

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