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Congratulations on the purchase of your new ViewSonic product! In addition to ViewSonic’s
outstanding Standard Limited Warranty, under our ViewCare Program, we offer several additional
Warranty and Service options to protect your investment:
Once you have made your purchase of a ViewSonic Extended Warranty or Express
Exchange® Service (valid only in the U.S. and Canada), your request will be processed as
follows:
1. ViewSonic will fax, mail or email you the ViewCare Registration Form (according to your
request).
2. You’ll need to fill out the ViewCare Registration Form to include your product’s Model
Number and Serial Number, and send it back to us by:
Facsimile : 909-444-5619
Email : csvip@viewsonic.com
US Mail : ViewSonic Corporation
ViewCare Extended Warranty
381 Brea Canyon Rd.
Walnut, CA 91789 USA
Please retain a copy of your completed ViewCare Registration Form for future use.
3. ViewSonic will send you an Enrollment Confirmation Letter detailing your ViewCare
Program description within five (5) to ten (10) business days. (It is important to note that
each registered product will be tracked by Serial Number, so it is important that you have
this number handy when you call for service).
If you have any questions or need additional assistance with your order, please contact
ViewSonic Customer Support by telephone at:
(888) 668-8899 during the hours of 9:00 AM EST to 8:00 PM EST, Mon – Fri, or
(800)-688-6688 after 8:00 PM EST, or
via email at csvip@viewsonic.com .
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4.19: ViewCare Extended Warranty Language Release Date: Jan 18 2008
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Table of Contents
ViewSonic ViewCare Service Options and Availability
ViewCare General Program Terms and Conditions
Standard Extended Warranty – Description
Express Exchange® Warranty – Description
Extended Warranty with Express Exchange – Description
The “Fine Print” for All ViewCare Programs
Limitation of Liability
Enrollment and Coverage
The Following Loss or Damage is Not Covered Under ViewCare
Service Programs
Customer/Technical Support Provisions
Page
3
4
4
5
6
6
6
7
8
Product Return Provisions
Cancellation Terms
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4.19: ViewCare Extended Warranty Language Release Date: Jan 18 2008
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9
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ViewSonic ViewCare Service Options and Availability
Extended Warranty
Standard
Warranty
CRT
“A” Series 1 Year Not Available Not Available Not Available
All Other Series 3 Years Not Available Not Available Not Available
LCD
VA Models
702b, 712b,
902b, 912b,
1912wb, &
2012wb 3 Years Years 4 and 5 Available
All other VA
Models, VX710
& VX910 1 Year Not Available Not Available Not Available
All Other LCD
Models 3 Years Years 4 and 5 Available
(Included)
Extended Warranty
(Availability)
Express Exchange
Coverage
(Availability)
Years 1, 2, and 3
Available
Years 1, 2, and 3
Available Years 4 and 5 Available
®
with Express
Exchange®
(Availability)
Years 4 and 5 Available
Projectors
Plasma
LCD TV
Tablet PC
airpanel®
Pocket PC
TV tuner /
NextVision
products
Keyboard /
Mouse
Speakers
3 Years Parts
& Labor, 1
Year Lamp, 1
Year Express
Exchange
1 Year on-site Not Available Not Available Not Available
1 year Years 2 and 3 available
1 year Not Available Not Available Not Available
1 year Not Available Not Available Not Available
1 year Not Available Not Available Not Available
®
1 year Not Available Not Available Not Available
3 years for
keyboard / 2
years for mice Not Available Not Available Not Available
3 years Not Available Not Available Not Available
st
®
Not Available Years 2 and 3 Available Not available
Year 1 Available for
products <38” in size
Years 2 and 3
Available
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4.19: ViewCare Extended Warranty Language Release Date: Jan 18 2008
Page 4
ViewSonic ViewCare Service Options
Program Coverage for the U.S.A. and Canada
ViewCare Program Agreement
ViewCare service options are offered for purchase on eligible products to all ViewSonic Corporation customers within
the United States and Canada, pursuant to the terms of this agreement. Throughout this agreement, “ViewSonic”
refers to ViewSonic Corporation, with corporate offices at 381 Brea Canyon Road, Walnut, California 91789. You may
contact us via telephone at (800) 688-6688. The term “you,” “your and/or Customer refers to the individual registered
for ViewCare service, Extended Warranty Service or Express Exchange
the foregoing programs are henceforth individually or collectively referred to as “ViewCare Program”).
The ViewCare Program is comprised of three service options, the terms of which are set forth and explained in greater
detail below. The first option is ViewSonic’s Extended Warranty Service which extends the lifetime of the Standard
Limited Warranty. The second option is ViewSonic’s Express Exchange
determines your product is defective under the applicable warranty, allows you to receive a refurbishe d replacement
within two (2) business days instead of having to wait for repairs or replacement. (Certain restrictions apply. Please
see Express Exchange
Program options are subject to the terms and conditions which are set forth below under their respective headings.
Subject to product eligibility, ViewCare Programs may be combined, and more than one ViewCare Program option
may be purchased for each product. The ViewCare Program is only available for the original purchaser of a new
ViewSonic product in the United States or Canada, and is not available for used, second-hand or refurbished products.
1. Extended Warranty Service is an additional period of time and/or extension to ViewSonic's Standard
Limited Warranty that may be provided with each ViewSonic product. Not all ViewSonic products are eligible for
Extended Warranty Service. Please see the Service Options and Availability chart to determine whether your product
is eligible for this service. If you have purchased the Extended Warranty Service, and it is determined by ViewSonic
Customer Support that your original product requires replacement, the remaining balance of time under the Extended
Warranty Service will also cover the replacement product(s), provided that the replacement is furnished by ViewSonic.
The warranty period, including any extended warranty period thereof, is calculated from the date of your original
product purchase. Please note that neither ViewSonic’s Standard Limited Warranty, nor any Extended Warranty
Service is automatically extended from the date of replacement. The date of expiration shown on your Enrollment
Confirmation Letter will remain the same.
2. Express Exchange® Service is offered to all ViewSonic customers within the United States and
Canada for purchase on eligible products pursuant to the terms set forth herein, and in conjunction with a valid
warranty. In the event your product manifests a covered defect during the term of the Standard Limited Warranty,
ViewSonic will replace the defective product instead of you having to wait for diagnostics and repairs. Please see the
Service Options and Availability chart to determine whether your product is eligible for this service. Express
Exchange
the your phone call, provided that the call is received by 12:00 p.m., Pacific Time (Saturdays, Sundays and major U.S.
and Canadian Holidays are excluded from the 48 hour Service guarantee). Delivery in certain areas may be delayed
due to the shipper’s practices and/or customs clearance. Delays beyond ViewSonic’s control, including but not limited
to shipper’s practices, natural disasters, and customs cleara nce delays, are excluded from the Express Exchange
Service guarantee. The refurbished replacement unit will be covered for the balance of time remaining on your
Standard Limited Warranty (calculated from the date of original product purchase unle ss otherwise specified by
ViewSonic).
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®
Service provides you with a comparable refurbished unit, usually shipped within two (2) business days of
®
Service for more details.) The third option is a combination of both EE & EW. ViewCare
®
Service or any combination thereof (All of
®
Service which, in the event ViewSonic
®
Page 5
NOTE THAT BY ENROLLING IN THE EXPRESS EXCHANGE® SERVICE PROGRAM, CUSTOMER AGREES TO
ACCEPT A REFURBISHED REPLACEMENT PRODUCT INSTEAD OF THE RE TURN OF THE ORIGINAL
PRODUCT OR A REPLACEMENT PRODUCT IN NEW CONDITION. THE CUSTOMER’S ORIGINAL, DEFECTIVE
PRODUCT WILL NOT BE RETURNED AND SHALL BECOME THE PROPERTY OF VIEWSO NIC.
HOW THE EXPRESS EXCHANGE
®
SERVICE WORKS:
When you call ViewSonic Customer Support, you will be issued an RMA number, which will be your “Case Number,”
and is the best number to present when contacting ViewSonic. Once it has been determined that Customer has a
defective product covered under the applicable warranty, ViewSonic will arrange for delivery of a refurbished
replacement unit to Customer's location, and for the return of the defective product. Under this service, the cost of
shipping the refurbished replacement product to the customer’s location, as well as the return shipping cost of the
defective product (only applicable when shipping to and from the same location), are covered by ViewSonic. However,
ViewSonic will not be responsible for shipping costs UNLESS shipping has been arranged and managed by
ViewSonic’s Customer Support. When you receive your replacement produ ct, ViewSonic will include a Return
Shipping Label, to be used for the return of your defective product.
To ensure return of the defective product registered under the Program, a credit card "hold" will be placed again st
Customer’s credit card for the value of the refurbished replacement unit, and is required before the refurbished
replacement product can be shipped. Your credit card will not be charged, unless
product to ViewSonic within fifteen (15) calendar days from receipt of the replacement product
(a) you fail to return the defective
and in the manner
specified by ViewSonic, (b) the serial number of the returned product does not match that of the registered prod uct;
and/or (c) the defective product is returned with missing components. If Customer returns the defective product with
missing components, a credit card charge will be made as described under the “Product Return Provisions” below.
3. Extended Warranty with Express Exchange® Service is offered for purchase to all
ViewSonic customers within the United States and Canada ONLY pursuant to the terms of this agreement. For those
customers who wish to extend the lifetime of their Standard Limited Warranty, but with the added convenience of
Express Exchange
Warranty and the Express Exchange
Service gives the extra time provided by the Extended Warranty, and also includes the convenience of expedited
exchanges as described under the Express Exchange
purchased as indicated in your Enrollment Confirmation Letter.
HOW THE EXTENDED WARRANTY WITH EXPRESS EXCHANGE
Customers in the United States and Canada have the option of purchasing the Express Exchange
three years, depending on the combined length of the ViewSonic Standard Limited warranty and any Extended
Warranty you opt to purchase. For example, if Your Standard Limited Warranty is for one year and you purchase an
Extended Warranty of an additional one year, you may only purchase the Express Exchange
Service Program details are described above for each the Extended Warranty and Express Exchange
Please see the corresponding descriptions for more details.
®
Service, this ViewCare Service provides a simple solution to purchase both the Extended
®
Service in one package. The Extended Warranty with Express Exchange®
®
Service description, and according to the length of time
®
SERVICE WORKS:
®
Service for up to
®
Service for two years.
®
Service.
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The “Fine Print” for all ViewCare Service Programs
(The following terms and conditions apply to all ViewCare Programs)
LIMITATION OF LIABILITY:
ViewSonic expressly disclaims any and all liability for delays in shipping and/or any resulting damage(s) due to loss of
use for any and all reasons. In no event will the Administrator, Obligor, Insurer, and any and all of their present, former
and future representatives be liable for special, indirect, incidental or consequential damages relating dire ctly or
indirectly to this agreement. To the extent permitted by applicable law, ViewSonic and any and/or all of its
representatives, former and future employees, shall be held free of any and all liability, if any, of allegedly defective
products or parts not herewith described, and such liability shall be limited to repair or replacement of the produ ct or
part at ViewSonic’s sole discretion, and the liability of ViewSonic, Administrator, Obligor, or Insurer, if any, for damage s
relating to any defective product or part shall not exceed the original purchase price of the alleged defective product
and/or part(s). In any event, ViewSonic’s maximum liability to you under any warranty and/or guarantees will not
exceed the original purchase price of your ViewSonic product. THIS AGREEMENT IS THE SOLE EXPRESSION OF
WARRANTY WITH RESPECT TO THE COVERED PROUDCT(S), AND ANY AND ALL IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED. ViewSonic makes no warranties and/or
guarantees, expressed or implied, which extend beyond the descriptions contained herein. The ViewCare Service
Programs in no way expand or enhance the applicable Standard Limited Warranty except as specifically set forth in
this agreement. Additional information may be requested at the time of enrollment or service request.
All ViewCare Service Programs, product eligibility, Program specifications, availability and pricing are subject to
change without notice. Selection, offers and Programs may vary by country; please see your ViewSonic
representative for complete ViewCare Program details.
ENROLLMENT AND COVERAGE:
All ViewCare Service Programs may only be purchased by the original Product purchaser and must be p urchased
within ninety (90) days of the product's original purchase date
purchase on new ViewSonic products only. Once enrolled, the standard Express Exchange
during the original product’s Standard Limited Warranty term. The Extended Warranty Service extends the lifetime of
the ViewSonic Standard Limited Warranty for the additional amount of time purchased. The Extended Warranty with
Express Exchange
®
Service will extend the lifetime of the ViewSonic Standard Limited Warranty for the additional
amount of time purchase, and provide Express Exchange
Extended Warranty Service, Express Exchange
are available to the original owner of the product and for new product purchases only and is not transferable. All
ViewCare Service Program purchases must be registered with ViewSonic Customer Support along with each product’s
serial number for which such Service has been purchased. Upon proper completion of the required documentation
and verified receipt of payment, ViewSonic Customer Support will issue you an Enrollment Confirmation Letter for your
purchased Program as confirmation of your purchase. The Enrollment Confirmation Letter will be mailed to you or to
the appropriate reseller, according to the originator of the request. Direct or non-direct resellers opting to purchase a
Program(s) directly from ViewSonic versus purchasing the Program offer via our distribution partn ers must pre-pay or
purchase all Programs by an approved credit card, unless otherwise agreed to by ViewSonic. Any serial number not
registered for ViewCare Service Programs will be limited to the Standard Limited Warranty terms. Purchase date and
Coverage Periods will be outlined/highlighted in your Enrollment Confirmation Letter which will be mailed out to
Customer within five (5) to ten (10) business days from the date the order was placed.
The Standard Limited Warranty, as well as all ViewCare Programs, are only valid for the product serial number
registered at the time of enrollment OR the product serial number of any subsequent replacement unit provided by
. ViewCare Service Programs are available for
®
Service purchased for the same period of time.
®
or Extended Warranty with Express Exchange®, Service Programs
®
Service Program is valid
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4.19: ViewCare Extended Warranty Language Release Date: Oct. 13, 208
Page 7
ViewSonic. Each ViewCare Service Program purchased is only valid for one product at a time, and Service Programs
must be purchased separately for each ViewSonic product.
WHAT IS NOT COVERED
EXCEPT FOR THE TYPES OF PHYSICAL DAMAGE SPECIFICALLY COVERED UNDER THE EXTENSION OF THE
WARRANTY PERIOD PURCHASED UNDER A VIEWSONIC VIEWCARE SERVICE PROGRAM, NO VIEWCARE
SERVICE PROGRAM IS INTENDED TO EXPAND OR ENLARGE THE TERMS AND CONDITIONS OF
VIEWSONIC'’
’S STANDARD LIMITED WARRANTY APPLICABLE TO YOUR PARTICULAR PRODUCT. ANY AND
ALL EXCLUSIONS LISTED IN THE STANDARD LIMITED WARRANTY APPLY. PLEASE CONSULT YOUR USERS
GUIDE FOR FURTHER DETAILS REGARDING YOUR PRODUCT’S STANDARD LIMITED WARRANTY. IN
ADDITION TO THE FOREGOING, THE FOLLOWING LOSS OR DAMAGE IS NOT COVERED:
• Physical damage and/or user abuse are not covered under any ViewCare Service Program, and/or are not
considered a manufacturer’s defect. Additionally, no ViewCare Service Program covers normal wear and tear
due to usage, and/or cosmetic damage, and/or any other damage that does not affect functionality, as well as
damage resulting from the use of Your ViewSonic product in a manner for which it was not intended.
• Loss of, or damage to, the covered p roduct due to mishandling, improper packaging by you, alteration,
accident, electrical current fluctuations or failure to follow operating, maintenance or environmental instructions
prescribed in the covered product's User Manual. In the event that ViewSonic determines, in its sole
discretion, that the return product is damaged due to one or more of these excluded causes, your credit card
will be charged for the cost of the refurbished replacement product, if one has been shipped an d/or provided to
you via the Express Exchange
• ViewSonic will not be responsible for any damage to, loss of, or consequential loss from the inability to use,
any programs, data or other information stored on any media or any part of any Product serviced hereunder.
ViewSonic makes no representations or warranties whatso ever to keep confidential or secure any data stored
on any media or any part of any Product serviced hereunder. ViewSonic will not be responsible for and
hereby disclaims any and all liability for damage or loss to software, data, Programs, removable media,
consumables, portable docking stations (other than integrated docking bases which are covere d under the
Plan), carrying cases, or non-ViewSonic-branded products such as joysticks, printers, and/or scanners, that
may occur as a result of repairs to, and/or by the replacement of any defective product. In order to avoid any
and such losses or damages, please make a back-up of any and/or all data(s) and Programs before returning
your product to ViewSonic for replacement and/or repair(s).
• Image burn-in and/or defective pixels/sub-pixels are not considered a manufacturer’s defect. For a complete
review of the details regarding the industry standard methodology ViewSonic uses to determine defective
pixels/sub-pixels please visit our on-line Customer Support database at http://www.viewsonic.com/support.
®
Service option.
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Page 8
TECHNICAL SUPPORT PROVISIONS:
Only authorized ViewSonic technicians may perform service and support to ViewSonic products. Any service
performed by someone other than ViewSonic will immediately void any and all Warranties, including but not limited to
the ViewCare Service Programs purchased by the customer. For more details, please see “Cancellation Terms.”
Additional Provisions Applicable for ViewSonic Plasma and LCD TV Products:
The customer is responsible for ensuring that the plasma is accessible at floor level prior to arrival of the techni cian.
The technician will not be responsible for removing or replacing the unit into any mounting system. Charges may
apply if the on-site technician finds no defect.
Additional Provisions Applicable for ViewSonic Projectors:
Lamps are not covered under any of the service Programs listed. A ViewSonic projector returned under any of these
service Programs found to be nonfunctional due to a bad lamp will be subject to a $499.00 fee to cover expenses.
Projectors returned and defective due to a dirty filter are subject to a fee to cover expenses. ViewSonic recommends
that filters are cleaned as part of the regular maintenance and care of your projector.
PRODUCT RETURN PROVISIONS:
If for any reason, ViewSonic is unable to repair or replace your product and/or any parts for your ViewSonic purchase,
ViewSonic may, at its sole discretion and option, replace your ViewSonic product with a new or serviceably used,
and/or refurbished ViewSonic product, comparable in function and performance to your originally purchase d
ViewSonic product, subject to availability in stock.
The customer is responsible for shipping costs for the return of the defective product to ViewSonic under the Standard
Limited Warranty and Extended Warranty Service options, unless your product is covered by a valid Express
Exchange
For ViewCare Service Programs that include Express Exchange
®
Service.
®
, and/or an advance replacement arranged by
ViewSonic, a hold will be placed on the credit card provided by Customer for the value of the product shipped, until the
defective unit is returned to ViewSonic. When returning any and/or all defective product(s) back to ViewSonic, you
must include all parts and components, and in its original packaging. Charges for missing components will be billed to
your credit card based on the following rates:
Remote control
(LCDTV) $30.00/each
(Projector) $150.00/each
Soft Carrying Case
(Projector) $50.00/each
(Tablet PC or Wireless Display) $10.00/each
AC Adapter (where applicable) $50.00/each
Audio Cable $15.00/each
RCA Cable $25.00/each
DVI Cable $40.00/each
S-Video Cable $20.00/each
AV Component Cable $25.00/each
Power Cable $10.00/each
VGA Cable (display/projector) $10.00/each
Projector Lamp $499.00/each
User Guide/Manual (all products) $20.00/each
Lens Cap (Projector only) $10.00/each
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Page 9
CANCELLATION TERMS:
All ViewCare Service Program options may be cancelled at any time for any reason. Cancellation requests must be
submitted in writing, addressed to:
ViewSonic Corporation,
Customer/Technical Support
Warranty Cancellation
381 Brea Canyon Road
Walnut, California 91789.
Please attach a copy of your Enrollment Confirmation Letter, which includes the product’s serial number and Program
details. Unless otherwise specified by applicable law, if the Program is cancelled within thirty (30) days after receipt of
your Enrollment Confirmation Letter, a full refund will be issued less the cost
of any parts/services that would not
normally be covered under ViewSonic’s Standard Limited Warranty and were provided during the first thirty (30) days.
If Customer cancels any ViewCare Service Program(s) after the initial thirty (30) days from the date of receipt of the
Enrollment Confirmation Letter, ViewSonic will refund a pro-rata portion of the Program purchase price based on the
time expired, minus a cancellation charge of twenty five dollars ($25) or ten percent (10%) of the original purchase
price (whichever is less), and minus the cost of any parts/services actually provided prior to cancellation that would not
normally be covered under ViewSonic’s Standard Limited Warranty, if one is still in effect.
In the event that your ViewSonic product was serviced by a technician not authorized by ViewSonic, you must notify
ViewSonic in writing and request a cancellation of your ViewCare Service Program. Should you fail to notify
ViewSonic in a timely manner, ViewSonic shall not be obligated to return any monies in full, or in part, for the period
lapsed in which ViewSonic was not notified, in writing, and/or had no knowledge of your voided warranty.
ViewSonic may cancel this Program for fraud, material misrepresentation or non-payment by Customer, or if required
to do so by a regulatory authority. Should ViewSonic cancel this Program, the Customer will receive a written thirty
(30) day’s advance notice of cancellation and, indicating any applicable refunds as mentione d above. Additionally,
ViewSonic has no obligation to extend coverage of any Service Program, beyond those dates indicated in your
Enrollment Confirmation Letter.
CALIFORNIA RESIDENTS: ViewSonic Corporation is the Obligor under this Program. ViewSonic will be the
Administrator and can be contacted at 381 Brea Canyon Road, Walnut, California 91789, telephone (8 00) 688-6688.
California residents may also contact the California Bureau of Electronic and Appliance Repair (BEAR) to learn more
about dispute resolutions. BEAR can be contacted at 1-800-952-5210, or by mail to: Department of Consumer Affairs,
3485 Orange Grove Avenue, North Highlands, California 95660; or visit their website at www.bear.ca.gov
.
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