ViewSonic VA1912wb, VA2012wb, VA702b, VA712b, VA902b Supplementary Manual

Congratulations on the purchase of your new ViewSonic product! In addition to ViewSonic’s

outstanding Standard Limited Warranty, under our ViewCare Program, we offer several additional
Warranty and Service options to protect your investment:

Once you have made your purchase of a ViewSonic Extended Warranty or Express
Exchange® Service (valid only in the U.S. and Canada), your request will be processed as

follows:

1. ViewSonic will fax, mail or email you the ViewCare Registration Form (according to your
request).

2. You’ll need to fill out the ViewCare Registration Form to include your product’s Model
Number and Serial Number, and send it back to us by:

Facsimile : 909-444-5619
Email : [e-mail]
US Mail : ViewSonic Corporation

ViewCare Extended Warranty
381 Brea Canyon Rd.
Walnut, CA 91789 USA

Please retain a copy of your completed ViewCare Registration Form for future use.

3. ViewSonic will send you an Enrollment Confirmation Letter detailing your ViewCare
Program description within five (5) to ten (10) business days. (It is important to note that
each registered product will be tracked by Serial Number, so it is important that you have
this number handy when you call for service).

If you have any questions or need additional assistance with your order, please contact
ViewSonic Customer Support by telephone at:

[phone] during the hours of 9:00 AM EST to 8:00 PM EST, Mon – Fri, or
(800)-688-6688 after 8:00 PM EST, or
via email at [e-mail] .

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Table of Contents

ViewSonic ViewCare Service Options and Availability
ViewCare General Program Terms and Conditions
Standard Extended Warranty – Description
Express Exchange® Warranty – Description
Extended Warranty with Express Exchange – Description
The “Fine Print” for All ViewCare Programs
Limitation of Liability

Enrollment and Coverage
The Following Loss or Damage is Not Covered Under ViewCare

Service Programs
Customer/Technical Support Provisions

Page

3

4
4
5
6
6

6

7
8

Product Return Provisions
Cancellation Terms

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9

ViewSonic ViewCare Service Options and Availability

Extended Warranty
Standard
Warranty

CRT

“A” Series 1 Year Not Available Not Available Not Available

All Other Series 3 Years Not Available Not Available Not Available

LCD

VA Models
702b, 712b,
902b, 912b,
1912wb, &
2012wb 3 Years Years 4 and 5 Available

All other VA
Models, VX710
& VX910 1 Year Not Available Not Available Not Available

All Other LCD
Models 3 Years Years 4 and 5 Available

(Included)

Extended Warranty

(Availability)

Express Exchange

Coverage

(Availability)

Years 1, 2, and 3
Available

Years 1, 2, and 3
Available Years 4 and 5 Available

®

with Express

Exchange®

(Availability)

Years 4 and 5 Available

Projectors

Plasma

LCD TV

Tablet PC
airpanel®
Pocket PC

TV tuner /
NextVision
products

Keyboard /
Mouse

Speakers

3 Years Parts
& Labor, 1
Year Lamp, 1
Year Express
Exchange

1 Year on-site Not Available Not Available Not Available

1 year Years 2 and 3 available

1 year Not Available Not Available Not Available
1 year Not Available Not Available Not Available
1 year Not Available Not Available Not Available

®

1 year Not Available Not Available Not Available
3 years for

keyboard / 2
years for mice Not Available Not Available Not Available

3 years Not Available Not Available Not Available

st

®

Not Available Years 2 and 3 Available Not available

Year 1 Available for
products <38” in size

Years 2 and 3
Available

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