Viewsonic CDE7520, CDE8620, CDE6520-W, CDE7520-W, CDE8620-W User Manual

CDE6520/CDE7520/CDE8620
CDE6520-W/CDE7520-W/
CDE8620-W
Commercial Display

User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”

Model No. VS17908/VS17909/VS17910

Thank you for choosing ViewSonic

As a world leading provider of visual solutions, ViewSonic is dedicated to
exceeding the world’s expectations for technological evolution, innovation, and
simplicity. At ViewSonic, we believe that our products have the potential to

make a positive impact in the world, and we are condent that the ViewSonic

product you have chosen will serve you well.

Once again, thank you for choosing ViewSonic !

Compliance Information

This section addresses all connected requirements and statements regarding regulations.
Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the
unit.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits were designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate the equipment.

CAN ICES-3 (B)/NMB-3(B)
CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive
2014/35/EU.

Following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and Electronic
Equipment Directive 2012/19/EU (WEEE).The mark indicates the requirement NOT to
dispose the equipment as unsorted municipal waste, but use the return and collection
systems according to local law.

i

Declaration of RoHS Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the
European Parliament and the Council on restriction of the use of certain hazardous substances in
electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum
concentration values issued by the European Technical Adaptation Committee (TAC) as shown
below:

Substance

Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
Bis(2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP) 0.1% < 0.1%

6+

) 0.1% < 0.1%

Proposed Maximum
Concentration

Actual Concentration

Certain components of products as stated above are exempted under the Annex III of the RoHS
Directives as noted below: Examples of exempted components are:

1. Lead as an alloying element in aluminium containing up to 0.4% lead by weight

2. Copper alloy containing up to 4% lead by weight

3. Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight
or more lead)

4. Electrical and electronic components containing lead in a glass or ceramic other than dielectric
ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound

ENERGY STAR® statement

ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps
businesses and individuals save money and protect our climate through superior energy efficiency.
Products that earn the ENERGY STAR
energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

®

As an ENERGY STAR

Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines

and mark all certified models with the ENERGY STAR® logo.
The following logo appears on all ENERGY STAR®-certified models:

NOTE: The power management features significantly reduce energy consumption when the
product is not in use. Power management allows the device to automatically enter a low power
“sleep” mode after a defined period of inactivity. And the power management features also enter
Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note
any change in energy settings will increase energy consumption.

®

prevent greenhouse gas emissions by meeting strict

ii

Safety Precautions

FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND
USING THE LCD COLOR MONITOR:

• DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and
opening or removing covers may expose you to dangerous shock hazards or other risks. Refer

all servicing to qualied service personnel.

• Do not spill any liquids into the cabinet or use your monitor near water.

• Do not insert objects of any kind into the cabinet slots, as they may touch dangerous voltage

points, which can be harmful or fatal or may cause electric shock, re or equipment failure.

• Do not place any heavy objects on the power cord. Damage to the cord may cause shock or

re.

• Do not place this product on a sloping or unstable cart, stand or table, as the monitor may fall,
causing serious damage to the monitor.

• Do not place any objects onto the monitor and do not use the monitor outdoors.

• The inside of the uorescent tube located within the LCD monitor contains mercury. Please
follow the laws or rules of your municipality to dispose of the tube properly.

• Do not bend power cord.

• Do not use monitor in high temperature, humid, dusty, or oily areas.

• If monitor or glass is broken, do not come in contact with the liquid crystal and handle with
care.

• Allow adequate ventilation around the monitor, so that heat can properly dissipate. Do not
block ventilated openings or place the monitor near a radiator or other heat sources. Do not
put anything on top of the monitor.

• The power cable connector is the primary means of detaching the system from the power
supply. The monitor should be installed close to a power outlet, which is easily accessible.

• Handle with care when transporting. Save packaging for transporting.

• Please clean the holes of back cabinet to reject dirt and dust at least once a year because of
set reliability.

• If using the cooling fan continuously, it’s recommended to wipe holes a minimum of once a
month.

• When installing the remote control batteries;

- Align the batteries according to the (+) and (-) indications inside the case.

- Align the (-) indication of the battery rst inside the case.

• Usage of other than specied head- or earphones can result in hearing loss due to excessive
sound pressures.

• The terms HDMI and HDMI High-Denition Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States
and other countries.

iii

CAUTION:

Immediately unplug your monitor from the wall outlet and refer servicing to qualified service
personnel under the following conditions:

• When the power supply cord or plug is damaged.

• If liquid has been spilled, or objects have fallen into the monitor.

• If the monitor has been exposed to rain or water.

• If the monitor has been dropped or the cabinet damaged.

• If the monitor does not operate normally by following operating instructions.

Recommended Use

CAUTION:

• For optimum performance, allow 20 minutes for warm-up.

• Rest your eyes periodically by focusing on an object at least 5 feet away. Blink often.

• Position the monitor at a 90° angle to windows and other light sources to minimize glare and

reections.

• Clean the LCD monitor surface with a lint-free, nonabrasive cloth. Avoid using any cleaning
solution or glass cleaner!

• Adjust the monitor’s brightness, contrast and sharpness controls to enhance readability.

• Avoid displaying xed patterns on the monitor for long periods of time to avoid image

persistence (after image e󰀨ects).

• Get regular eye checkups.

Ergonomics

To realize the maximum ergonomic benefits, we recommend the following:

• Use the preset Size and Position controls with standard signals.

• Use the preset Color Setting.

• Use non-interlaced signals.

• Do not use primary color blue on a dark background, as it is di󰀩cult to see and may produce

eye fatigue due to insu󰀩cient contrast.

iv

Table Of Contents

1. Unpacking and Installation .................. 1

1.1. Unpacking ...................................... 1

1.2. Package Contents .......................... 1

1.3. Installation Notes ............................ 1

1.4. Mounting on a Wall ......................... 2

1.4.1. VESA Grid ............................ 2

2. Parts and Functions ............................. 4

2.1. Control Panel ................................. 4

2.2. Input/Output Terminals ................... 5

2.3. Remote Control .............................. 6

2.3.1. General functions ................. 6

2.3.2. Inserting batteries in the

remote control ...................... 7

2.3.3. Handling the remote control . 7

2.3.4. Operating range of the remote

control .................................. 7

3. Connecting External Equipment ......... 8

3.1. Connecting External Equipment

(DVD/VCR/VCD) ............................ 8

3.1.1. Using DispalyPort video

input ..................................... 8

3.1.2. Using HDMI video input ....... 8

3.2. Connecting a PC ............................ 8

3.2.1. Using DispalyPort input ........ 8

3.2.2. Using HDMI input ................. 9

3.2.3. Using VGA input ................... 9

3.3. Connecting Audio Equipment ......... 9

3.3.1. Connecting an external audio

device ................................... 9

4. Operation ............................................. 10

4.1. Start-up and initial Setting ............ 10

4.1.1. Welcome ............................ 10

4.1.2. Ethernet ............................. 10

4.1.3. Date & Time ....................... 10

4.1.4. System Mode ..................... 10

4.2. Watch the Connected Video

Source .......................................... 10

5.3.6. Import & Export .................. 14

5.3.7. Clone ................................. 14

5.3.8. Font Size ........................... 14

5.3.9. Backlight ............................ 15

5.4. System ......................................... 15

5.4.1. Date & time ....................... 15

5.4.2. About ................................. 15

6. OSD Menu ............................................ 16

6.1. Settings ....................................... 16

6.1.1. Picture menu ...................... 16

6.1.2. Screen menu ...................... 17

6.1.3. Audio menu ........................ 17

6.1.4. Time ................................... 18

6.1.5. Advanced ........................... 19

6.1.6. About .................................. 20

7. Supported Media Formats ................. 21

8. Input mode .......................................... 23

9. Cleaning and Troubleshooting .......... 26

9.1. Cleaning ....................................... 26

9.2. Troubleshooting ............................ 27

10. TechnicalSpecications .................... 28

10.1. CDE6520 ...................................... 28

10.2. CDE7520 ...................................... 30

10.3. CDE8620 ...................................... 32

11. RS232 Protocol ................................... 34

11.1. Introduction .................................. 34

11.2. Description ................................... 34

11.2.1. Hardware specication ..... 34

11.2.2. Communication Setting .... 34

11.2.3. Command Message

Reference .......................... 34

11.3. Protocol ........................................ 35

11.3.1. Set-Function Listing .......... 35

11.3.2. Get-Function Listing ......... 39

11.3.3. Remote Control Pass-

through mode ..................... 43

5. Launcher...............................................11

5.1. Setting ...........................................11

5.2. Ethernet .........................................11

5.2.1. DHCP ..................................11

5.2.2. Static IP ...............................11

5.3. Device .......................................... 12

5.3.1. General Settings ................ 12

5.3.2. Source Settings .................. 13

5.3.3. Security .............................. 13

5.3.4. Clear Storage ..................... 13

5.3.5. Reset .................................. 14

12. Other Information ............................... 45

Customer Support................................. 45

Limited Warranty .................................. 46

Mexico Limited Warranty ...................... 48

v

Copyright Information

Copyright © ViewSonic® Corporation, 2020. All rights reserved.
ViewSonic

ViewSonic® Corporation.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in

the United States and other countries.
VESA is a registered trademark of the Video Electronics Standards Association. DPMS,

DisplayPort, and DDC are trademarks of VESA.
Disclaimer: ViewSonic

contained herein; nor for incidental or consequential damages resulting from furnishing this
material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic
change product specifications without notice. Information in this document may change without
notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose
without prior written permission from ViewSonic

®

, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of

®

Corporation shall not be liable for technical or editorial errors or omissions

®

Corporation reserves the right to

®

Corporation.

Product Registration

To meet your future needs, and to receive any additional product information as it becomes
available, please register your product on the Internet at:
www.viewsonic.com.

For Your Records

Product Name:

Model Number:
Document Number:
Serial Number:

Purchase Date:

Product disposal at end of product life

ViewSonic

®

respects the environment and is committed to working and living green. Thank you for

being part of Smarter, Greener Computing. Please visit the ViewSonic

CDE6520/CDE7520/CDE8620/CDE6520-W/CDE7520-W/
CDE8620-W

ViewSonic Commercial Display
VS17908/VS17909/VS17910
CDE6520/CDE7520/CDE8620/CDE6520-W/CDE7520-W/

CDE8620-W_UG_ENG_1a_20200116

®

website to learn more.
USA & Canada: http://www.viewsonic.com/company/green/recycle-program/
Europe: http://www.viewsoniceurope.com/eu/support/call-desk/
Taiwan: https://recycle.epa.gov.tw/

vi

1. Unpacking and Installation

For North America For UK

Screws x 4 RS232 adapter

1.1. Unpacking

• This product is packed in a carton, together with the standard accessories.

• Any other optional accessories will be packed separately.

• Due to the size and weight of this display it is recommended for two people to move it.

• After opening the carton, ensure that the contents are complete and in good condition.

1.2. Package Contents

Please verify that you received the following items with your package content:

• LCD display

• Remote control with AAA
batteries

• Quick Start Guide

• Power cord (1.5 m)

• HDMI cable (3 m)

• Wall Mount Screw

• RS232 adapter

* The supplied power cord varies depending on destination.

Remote Control

and AAA Batteries

CDE6520/CDE7520/CDE8620

Commercial Display

Quick Start Guide

FRAGILE

(For CDE6520/CDE7520)

For EU For China

3

HDMI Cable Quick Start Guide

OPS

USB1

NALAGV232SRtroPyalpsiD2 IMDH)CRA(1 IMDHFIDPSTUO IMDH USB3.0 USB2

NOTES:

• For all other regions, apply a power cord that conforms to the AC voltage of the power socket and has
been approved by and complies with the safety regulations of the particular country.

• Keep the package box and packing material for shipping the display.

1.3. Installation Notes

• Due to the high power consumption, always use the plug exclusively designed for this product. If an
extended line is required, please consult your service agent.

• The product should be installed on a at surface to avoid tipping. The distance between the back of
the product and the wall should be maintained for proper ventilation. Avoid installing the product in the
kitchen, bathroom or any other places with high humidity so as not to shorten the service life of the
electronic components.

• The product can normally operate only under 3000 m in altitude. In installations at altitudes above 3000 m,
some abnormalities may be experienced.

1

1.4. Mounting on a Wall

To mount this display to a wall, you will have to obtain a standard wall-mounting kit (commercially available).
We recommend using a mounting interface that complies with UL1678 standard in North America.

Protective Sheet

VESA Grid

Table

1. Lay a protective sheet on a table, which was wrapped around the display when it was packaged, beneath
the screen surface so as not to scratch the screen face.

2. Ensure you have all accessories for mounting this display (wall mount, ceiling mount, table stand, etc)

3. Follow the instructions that come with the base mounting kit. Failure to follow correct mounting
procedures could result in damage to the equipment or injury to the user or installer. Product warranty
does not cover damage caused by improper installation.

4. For the wall-mounting kit, use M6 mounting screws (having a length 25 mm longer than the thickness of
the mounting bracket) and tighten them securely.
Unit without base weight= W Kg.The equipment and its associated mounting means still remain secure
during the test. For use only with UL Listed Wall Mount Bracket with minimum weight/load:
W Kg.

Model Name W (kg) Model Name W (kg)

CDE6520/CDE6520-W 22.95 CDE8620/CDE8620-W 50.4
CDE7520/CDE7520-W 29.3

5. Portrait is not allowed.

1.4.1. VESA Grid

Model Name Vesa Grid

CDE6520/CDE6520-W 400(H)x200(V)mm
CDE7520/CDE7520-W 400(H)x200(V)mm
CDE8620/CDE8620-W 600(H)x400(V)mm

Caution:

To prevent the display from falling:

• For wall or ceiling installation, we recommend installing the display with metal brackets which are
commercially available. For detailed installation instructions, refer to the guide received with the
respective bracket.

• To lessen the probability of injury and damage resulting from fall of the display in case of earthquake or
other natural disaster, be sure to consult the bracket manufacturer for installation location.

2

Ventilation Requirements for enclosure locating

To allow heat to disperse, leave space between surrounding objects as shown in the diagram below.

100 mm

100 mm 100 mm

100 mm

NOTES:
When installing the display on a wall, proper installation. We accept no liability for installations not performed

by a professional technician.

3

2. Parts and Functions

2.1. Control Panel

5

4

3

2

1

Press to On or O󰀨 the display.

1

2

Press the MENU key to enter the main menu, and it conrms the operation in the SOURCE menu.

3

Press the INPUT key to enter the input source menu, and to select the signal source.

It is used to conrm the operation under the MENU operations.

4

In the OSD menu, press the ◄/► key to adjust the value of the selected item.

5

Press the ▲/▼ key to select an item in the OSD menu. And it also use to adjust the volume up and

down.

4

2.2. Input/Output Terminals

1 2

HDMI OUT SPDIF HDMI 1 (ARC) HDMI 2 DisplayPort RS232 VGA PC LINE IN USB 3.0 USB 1

1

MAIN POWER SWITCH

3 4

5 6 7 8 9 10 11 12 13

Switch the main power on/o󰀨.

2

AC IN

AC power input from the wall outlet.

3

HDMI OUT

HDMI video/audio output.

4

SPDIF OUT

Digital audio signal output to connect your external
AV device.

5

HDMI 1(ARC)/HDMI 2 IN

HDMI video/audio input.

AUDIO OUT LAN

9

PC LINE IN

USB 2

Audio input from VGA source (3.5mm stereo phone).

10

USB PORT 3.0/ 11 USB 2.0 PORT

Connect your USB storage device

12

AUDIO OUT

Audio output to external AV device.

13

LAN

LAN control function for the use of remote control
signal from control center.

6

DisplayPort IN

DisplayPort video/audio input.

7

RS232 IN

RS232 control for the use of remote control signal
from control center.

8

VGA IN (D-Sub)

VGA video input.

5

/ / / / / / /

2.3. Remote Control

2.3.1. General functions

1

2

5

7

9

11

14

17

18

4
3

6
8

10

12

13

15

16

19

[ ] button

1

Power on/o󰀨

2

[INPUT] button

Input Source selection

3

P.MODE

[

] button

Image adjustment menu for HDMI/DP/VGA

4

S.MODE

[

] button

Audio adjustment menu for HDMI/DP/VGA

5

[NUMERIC] buttons

Numbers keypad

6

[ASPECT] button

Adjust aspect ratio for HDMI/DP/VGA

7

[VOL +/-] button

Volume +/- 1

8

[SLEEP] button

Backlight On/O󰀨

9

[ ] button

Mute

[ ] button

10

Backlight +/- 1

11

[ ] button

Back to Embedded player Home screen

12

[MENU] buttons

Setting menu

13

[

◄/►/▲/▼/

OK] button

Up/Down/Right/Left/Ok keys

14

[INFO] button

Channel information

15

[ ] button

Return to previous page

16

[

] button

Media control

17

[F1] button

Screen capture

18

[F2] button

Screen Freeze

19

[ON/OFF] button

Power on/o󰀨

6

2.3.2. Inserting batteries in the remote control

The remote control is powered by two 1.5V AAA batteries.

To install or replace batteries:

1. Press and then slide the cover to open it.

2. Align the batteries according to the (+) and (–)
indications inside the battery compartment.

3. Replace the cover.

Caution:

The incorrect use of batteries can result in leaks or bursting. Be sure to follow these instructions:

• Place “AAA” batteries matching the (+) and (–) signs on each battery to the (+) and (–) signs of the
battery compartment.

• Do not mix battery types.

• Do not combine new batteries with used ones. It causes shorter life or leakage of batteries.

• Remove the dead batteries immediately to prevent them from liquid leaking in the battery compartment.
Don’t touch exposed battery acid, as it can damage your skin.

NOTE: If you do not intend to use the remote control for a long period, remove the batteries.

2.3.3. Handling the remote control

• Do not subject to strong shock.

• Do not allow water or other liquid to splash the remote control. If the remote control gets wet, wipe it dry
immediately.

• Avoid exposure to heat and steam.

• Other than to install the batteries, do not open the remote control.

2.3.4. Operating range of the remote control

Point the front of the remote control toward this display’s
remote control sensor when pressing a button.

Use the remote control within a distance of less than
8m/26ft from this display’s sensor, and a horizontal and
vertical angle of less than 30 degrees.

NOTE: The remote control may not function properly when

the remote control sensor on this display is under
direct sunlight or strong illumination, or when there is
an obstacle in the path of signal transmission.

3030

7

3. Connecting External Equipment

DVD / VCR / VCD

HDMI Out

[HDMI IN]

PC

PC LINE IN

VGA IN

[VGA IN]

[VGA AUDIO IN]

VG A Out

D-Sub 15 pin

Audio Out

HDMI 1

(ARC)

HDMI 2

3.1. Connecting External Equipment (DVD/VCR/VCD)

3.1.1. Using DispalyPort video input

DVD / VCR / VCD

3.1.2. Using HDMI video input

HDMI 1

(ARC)

troPyalpsiD

[DP IN]

HDMI 2

[HDMI IN]

DP Out

DVD / VCR / VCD

HDMI Out

3.2. Connecting a PC

3.2.1. Using DispalyPort input

troPyalpsiD

[DP IN]

PC

DP Out

8

3.2.2. Using HDMI input

PC

HDMI Out

[HDMI IN]

HDMI 1

(ARC)

HDMI 2

3.2.3. Using VGA input

HDMI 1

(ARC)

PC

HDMI 2

HDMI Out

[HDMI IN]

AGV

PC LINE IN

[VGA Audio IN]

[VGA IN]

3.3. Connecting Audio Equipment

3.3.1. Connecting an external audio device

[AUDIO OUT] Audio In

AUDIO OUT

Audio Out

DP Out

Stereo Amplifier

9

4. Operation

NOTE: The control button described in this section

is mainly on the remote control unless

specied otherwise.

4.1. Start-up and initial Setting

4.1.1. Welcome

Select your language and tap “Next”.

4.1.2. Ethernet

4.1.4. System Mode

Select system to select Normal mode, remove
screen sharing Apps or disable Embedded OS.

4.2. Watch the Connected Video Source

1. Press

2. Press
press OK button.

INPUT button.

or button to select a device, then

Tape “Next” button to next page and it will show.

1. Connection Type : DHCP / Static IP

2. IP Address

3. Netmask

4. DNS Address

5. Gateway
You also can tape “Back” to previous page.

4.1.3. Date & Time

Enable “Network-provided time” to sync time
with network and select time zone.

10

5. Launcher

Press HOME button on remote control to show
the Launcher screen.

5.1. Setting

Main items:
(1) Network
(2) Device
(3) System

5.2.1. DHCP

DHCP mode:
(1) Cannot modify IP Address, Netmask, DNS

Address and Gateway.

(2) If connect successfully, it will display

current network conguration.

5.2.2. Static IP

In Static IP mode, user can input IP Address,
Netmask, DNS address and Gateway.

Note:

IP address, netmask, DNS address and gateway
address input limitation.
(1)Format:
I. number 0-9
II. decimal point “.”

5.2. Ethernet

Enable/Disable to turn on/o󰀨 Ethernet

After enable Ethernet, the settings will show:
(1) Connection Type (Available connection

type: DHCP/Static IP)
A. DHCP
B. Static IP
C. IP Address
D. Netmask
E. DNS Address
F. Gateway
(2) Mac Address

11

5.3. Device

Divide into 4 groups: Signage Display/System
Tools/Display/Apps

(4) Apps
A. Display applications information.

(1) Signage Display

A. General settings
B. Source settings
C. Security
(2) System Tools

A. Clear Storage
B. Reset
C. Import&Export
D. Clone
(3) Display

5.3.1. General Settings

1. Signage Display Name
Set up Signage Dispay Name

Note:

Input limitation:
(1) length: Max 36 characters
(2) format: no limit

2. Boot Logo

1) OSD menu to control boot logo enable/disable
operation
RCU: MENU -> Advanced -> Boot on logo -> On/

O󰀨/User.

In user mode, user can choose their own boot logo

and animation le.

Note:

(1) Boot logo le: Support JPG le
(2) Boot animation le name: bootanimation.

zip

(3) Will pop-up a window for user to select le

from USB. No priority issue.

A. Backlight

12

5.3.2. Source Settings

1. Custom App
User can set up the application for Customer
Source. Note
(1) Only display User Installed app.
(2) Will not show up system pre-install app
If set up customer APK, PD will open customer
app when switch source to Customer mode.
If no set up customer APK, PD will show Launcher
screen when switch source to Customer mode.

Function introduction

After setup, it will show App name

5.3.3. Security

1. External Storage
Enable: USB External Storage Lock.
Disable: USB External Storage Unlock.

Note:

Must re-plug USB External Storage after unlock
the external storage.

5.3.4. Clear Storage

The purpose is to clear all data in viewsonic
folders. Divided into 4 mode:
(1) Clear all viewsonic folders
(2) Only clear viewsonic folder under Internal

storage.

(3) Only clear viewsonic folder under USB

storage.

(1) Save
Select App and press Save key to save it.
(2) Forget
Press Forget key to clean previous stored

data
(3) Cancel
No change, close window directly
If no customer installed apk, the list will be

blank.
User can select customer installed apk in list and

press SAVE button to store the conguration.

13

5.3.5. Reset

Factory Reset can recover to Factory default
settings.

Press OK to execute Reset function automatically.

5.3.6. Import & Export

The function of Impor t & Export Signage Display
settins.

5.3.6.2 Import Signage Display Settings

Impor vs_setting.db from viewsonic folder under
USB.
(1) Import vs_setting.db. Include OSD setting,

Android settings but “Signage Display
Name” and “Boot Logo”

(2) Auto install 3rd par ty apk from viewsonic/

app.

Notes.

(1) vs_setting.db (Saved le name: vs_setting.

db)
(2) Will save to viewsonic folder in storage

5.3.6.1 Export Signage Display Settings

Will export to viewsonic folder under USB
(1) Export vs_setting.db. Include OSD setting,

Android settings but “Signage Display
Name” and “Boot Logo”

(2) Export 3rd party apk to viewsonic/app/

Note:

If no viewsonic folder exists in USB, it will be
created automatically.

5.3.7. Clone

Clone media le from Internal viewsonic folder.

1. The cloned folder name under AutoPlayFiles
folder

2. Clone Source

(1) Internal storage
AutoPlayFiles
(2) USB
Files under root

3. Target Location

(1) Internal storage
Save to /AutoPlayFiles/
(2) USB
Save to root

5.3.8. Font Size

User can set the font size.

14

5.3.9. Backlight

User can set the panel backlight.

After select update.zip le, Signage Display will

restart and start to update.

5.4. System

There are 2 item in system : Date&Time and
About.

5.4.1. Date & time

To set Auto Time On/O󰀨 and time zone.

5.4.2. About

Main info in About:
(1) Local System updates
(2) Online System updates
(3) Legal information
(4) Android version
(5) Kernel version
(6) Build number

5.4.2.2. Online System updates

Online system update can select

(1) Auto Update: When display power o󰀨,

system will auto check the new version
from OTA server. If new version found,
system will auto update. After update

complete, sytem will turn o󰀨.

(2) Set Schedule: User can set the update

time.

(3) Manual update: User can update the OTA

package manually.

5.4.2.1 Local System updates

Will automatically search update.zip in USB. Will
be shown in list for user selection if found

Note:

(1) Only support Android Full image.

(2) le name should be update.zip.
(3) the le should be located in root of storage.

15

6. OSD Menu

6.1. Settings

An overall view of the On-Screen Display (OSD)
structure is shown below. You can use it as a
reference for further adjusting your display.

Navigating the OSD menu using the remote
control:

1. Press the MENU button to display the OSD

menu.

2. Press [

] [ ] [ ] or [ ] button to select its menu

item or to adjust its value. Press OK button to

conrm.

3. Press [

] button to go back to the previous

menu layer.

4. Press MENU button to exit the OSD menu.

6.1.1. Picture menu

Brightness

Adjust the overall image and background screen
brightness.

Contrast

Adjust the image contrast ratio for the input signal.

Sharpness

This function is digitally capable to keep crisp
image at any timings.

Navigating the OSD menu using the display’s
control buttons:

1. Press the [MENU] button to display the OSD

menu, and it conrms the operation in the

SOURCE menu.

2. Press the [◄/►] or [▲/►] to select menu item
or adjust its value.

3. Press [INPUT] button to enter the signal source
selection menu, and to select the signal source.

It is used to conrm the operation under the

MENU operation.

4. Press [

] button to On or O󰀨 the display.

Gamma selection

Select a display gamma. It’s refer to the brightness
performance cur ve of signal input. Choose from
{2.2} / {2.3} / {2.4}.

Color temperature

It is used to adjust the color temperature.
The image becomes reddish as the color

temperature decreases, and becomes bluish as
the color temperature increases.

CCT Cool Normal Warm

X

Y

0.279 ±

0.005

0.292 ±

0.005

0.283 ±

0.005

0.298 ±

0.005

0.299 ±

0.005

0.315 ±

0.005

Picture Mode

Select a predened picture setting.

Overscan

Change the display area of the image. ON: Set to
display area about 95%. OFF: Set to display area
about 100%.

16

RGB Range

Select the mode to display the HDMI or DVI signal
according to their signal format depending on their
source device.

• {Auto} - Auto detection signal format.

• {Full Range} - displaying the signal that uses
all 256 levels (from level 0 to 255).

• {Limited Range} - displaying the signal that
uses 16 to 235 levels of 256 levels for each R,
G, and B.

Flicker Free

Turn on/o󰀨 the Flicker function.

Screen reset

Reset all settings in the Screen menu to factory
preset values.

6.1.3. Audio menu

Bluelightlter

Reduce the bluelight disturbance to sight, protect
sight health. You can set the level of the Bluelight
Filter as your desired.

Picture reset

Reset all settings in the Picture menu.
Select “Yes” and press “SET” button to restore to

factory preset data. Press [

] button to cancel and

then return to the previous menu.

6.1.2. Screen menu

Balance

Adjust to emphasize left or right audio output
balance.

Treble

Adjust to increase or decrease higher-pitched
sounds.

Bass

Adjust to increase or decrease lower-pitched
sounds.

Volume

Adjust to increase or decrease the audio output
level.

Minimum volume

Adjust your own limitation for the minimum volume
setting.

Zoom mode

HDMI, DP and VGA: {Full} / {4:3} / {Real} / {21:9}
There are no function when in Android UI.

Full

This mode restores the correct
proportions of pictures transmitted in 16:9
using the full screen display.

4:3

The picture is reproduced in 4:3 format
and a black band is displayed on either
side of the picture.

Real

This mode displays the image pixel­by-pixel on screen without scaling the
original image size.

21:9

The picture is reproduced in 21:9 format
and a black band at the top and bottom.

Maximum volume

Adjust your own limitation for the maximum volume
setting.This stops the volume from being playing
at too loud a level.

Mute

Turn the mute function on/o󰀨.

Audio out volume (line out)

Adjust to increase or decrease line out output
level.

Audio Out Sync

Enable/disable audio out (line out) volume
adjustability to sync with internal speakers.

17

Audio reset

Reset all settings in the Audio menu to factory
preset values.

6.1.4. Time

O󰀨Timer

Set automatically power o󰀨 time (in hours).

Date and time

Adjust the current date and time for the display’s
internal clock.

• Input: Platform will go to this select source
automatically after the schedule on.

• Days of the week: Set Sunday,
Monday,Tuesday, Wednesday, Thursday,
Friday, Saturday.

• Every week: Set lifecycle.

• Back: Does not change schedule data.

• Save: Save schedule data.

Slideshow interval

Setting the photo slideshow interval for USB auto
play.

OSDturno󰀨

Set the period of time the OSD (on-screen display)
menu stays on the screen.

The options are: {O󰀨, 5 ~ 120} seconds.

*{0󰀨} does not disappear automatically.

Information OSD

Set the period of time the information OSD is
displayed on the upper left corner of the screen.

The information OSD will display when input signal
is changed.

The information OSD will remain on the screen

with {O󰀨} selection. The options are: {1 ~ 60}

seconds.

Schedule

This function allows you to program up to 7 (seven)

di󰀨erent scheduled time intervals for the display to

activate.

Schedule list:You can set 7 schedules.

• Enable: Enable/disable schedule. If set start/
end time is conflict or empty, input is empty
or time conflict with other schedule list, you
cannot enable schedule.

• Start time: Set start time.

• End time: Set end time.

Time reset

Reset all settings in Time menu to the factory
preset values.

18

6.1.5. Advanced

Panel saving

Choose to enable the panel saving functions and
thus reduce the risk of “image persistence” or
“ghost-imaging”.

• {Saving} - Select {On} and the image
brightness will be reduced to an appropriate
level. The Brightness setting in the Picture
menu will be unavailable when selected.

• {Burn-in Protection Interval} - Select the time

interval ({Auto} / {10 ~ 900} Seconds/ {Off}) for

the display to reduce the "image persistence".

Power Save

Mode 1 [TCP o󰀨, WOL on, auto o󰀨]

Mode 2 [TCP o󰀨, WOL on, auto on/o󰀨]

Mode 3 [TCP on, WOL o󰀨, auto on/o󰀨]

Boot on Logo

Choose to enable or disable the picture of Logo
when turn on your display.

The options are:

• {Off}

• {On} (Default)

• {User}

1. If Logo set to ON, ViewSonic logo and
animation ViewSonic logo will show.

2. If Log set to OFF, neither ViewSonic logo nor
animation logo will not show.

3. If Logo set to USER, custom logo option in
settings is not set, then there will be no boot
logo when power on.

4. If Logo set to USER, custom logo option in
settings is set, there will be only custom logo
when power up.

Auto signal detection

Choose to let the display detect and display
available signal sources automatically.

•{O󰀨} - Once a signal is connected, it can only be

selected manually. No signal, set the display to
display the image automatically according to the
search order of each option.

Power save modes

Mode 1: DC o󰀨 -> Power o󰀨. LED: Red. Power
Save -> Power o󰀨, LED: Red

Mode 2: DC o󰀨 -> Power o󰀨, LED: Red. Power

Save -> Power Saving. LED: Orange. Can be
wake up.

Mode 3: DC o󰀨 -> Back light o󰀨, LED: Red Power
Save -> Back light o󰀨, LED: Orange. Can be wake

up.

Eco Mode

Set this display to reduce the power consumption
automatically.

Power LED light

Choose to set power indicate LED on or o󰀨.

Choose {On} for normal use

Boot on source

Choose to select source when boot up. Input:
select input source when boot up.

No signal standby

Set the period of time to entry standby mode when
no signal.

HDMI with One Wire

CEC control.

• {Off} - Disable CEC.(Default)

• {On} - Enable CEC.

USB Cloning

Save the OSD menu conguration into USB drive.

USB Auto Play

Set to ON, the display will copy media le from

external storage to internal storage then to play

the media le automatically.

19

Switch on state

Select the display status used for the next time
you connect the power cord.

• {Power off} - The display will remain off when
the power cord is connected to a wall outlet.

• {Forced on} - The display will turn on when the
power cord is connected to a wall outlet.

• {Last status} - The display will return to the
previous power status

WOL

Choose to turn on or o󰀨 the wake on LAN function.

Choose from : {O󰀨} / { On}

Monitor ID

Set the ID number for controlling the display via
the RS232C connection. Each display must have
a unique ID number when multiple sets of this
display are connected. Monitor ID number range is
between 1 to 98. 99 is reserve for all display.

6.1.6. About

Heat status

This function allows you to check the thermal
status at any time.

Monitor information

Shows information about your display, including
model number, serial number, operating hours and

software version.

Language

Select the language used in the OSD menu.
The options are: English/Deutsch/

Français/Italiano/Español/ Pyccкий/Polski/Türkçe/

繁體中文

Factory reset

Reset all settings in the OSD menus of {Picture},
{Screen}, {Audio}, {Time},

and {Advanced} to the factory preset values.

Advanced option reset

Reset all settings in the Advanced menu to factory
preset values.

.

简体中文

/

20

7. Supported Media Formats

USB Multimedia Codec Formats

Type File Type Codec Ability

Max Resolution: 8000×8000
Min Resolution : 4x4

Max Resolution: 8000×8000
Min Resolution : 4x4

Max Resolution: 8000×8000
Min Resolution : 4x4
Note: Progressive support 4000×4000;
baseline support 8000x8000

Max Resolution: 8000×8000
Min Resolution : 4x4

Max Solution: 1920*1088 30
Audio: GAAC,AMR_NB

Max Solution: 3840*2160 30
Audio: GAAC,AMR_NB

Max Solution: 1920*1088 30
Audio: GAAC,AMR_NB

Max Solution: 1920*1088 30
Audio: GAAC,AMR_NB

Max Solution: 1920*1088 30
Audio: Mpeg1/2 Layer3,GAAC,LPCM

Max Solution: 1920*1088 30
Audio: Mpeg1/2 Layer3,GAAC,LPCM

Max Solution: 1920*1088 30
Audio: Mpeg1/2 Layer3,GAAC,LPCM

Max Solution: 1920*1080 30
Audio: Mpeg1/2 Layer3,GAAC,LPCM

Max Solution: 1920*1088 30
Audio: Mpeg1/2 Layer3,GAAC

Max Solution: 3840*2160 30
Audio: Mpeg1/2 Layer3,GAAC

Max Solution: 3840*2160 30
Audio: GAAC

Max Solution: 3840*2160 30
Audio: GAAC,Mpeg1/2 Layer3

Max Solution: 1920*1088 30
Audio: GAAC,Mpeg1/2 Layer3

Max Solution: 1920*1088 30
Audio: GAAC,Mpeg1/2 Layer3

Max Solution: 3840*2160 60
Audio: GAAC,Mpeg1/2 Layer3

Photo

Video

BMP

GIF

JPEG/JPG

PNG

.3g2 H.263

.3gp

.avi

.flv

.f4v H.264

.mkv

H.264

H.263

Mpeg-4

MPEG-1

Mpeg-2

Mpeg-4

Mjpeg

H.263

H.264

H.264

VP8

VP9

H.265

21

Video

Audio

H.264

H.265

.mov

MPEG-4

MJPEG

H.264

.mp4

H.265

MPEG-4

.vob MPEG-2

H.264

.mpg/

.mpeg

MPEG-1

MPEG-2

H.264

H.265

.ts

MPEG-2

VC-1(AP)

.m4v

.aac

.ape

.ac

.m4a

.mp3

.ogg

.wav

MPEG-4

GAAC

Monkey's

Audio

FLAC

ALAC

MPEG1/2

layer3

Vorbis

LPCM

Max Solution: 3840*2160 30
Audio: GAAC,PCM

Max Solution: 3840*2160 60
Audio: GAAC,PCM

Max Solution: 1920*1088 30
Audio: GAAC,PCM

Max Solution: 1920*1080 30
Audio: GAAC,PCM

Max Solution: 3840*2160 30
Audio: GAAC

Max Solution: 3840*2160 60
Audio: GAAC

Max Solution: 1920*1088 30
Audio: GAAC

Max Solution: 1920*1088 30
Audio: PCM

Max Solution: 3840*2160 30
Audio: Mpeg1/2 Layer3,,GAAC

Max Solution: 1920*1088 30
Audio: Mpeg1/2 Layer3,,GAAC

Max Solution: 1920*1088 30
Audio: Mpeg1/2 Layer3,,GAAC

Max Solution: 3840*2160 30
Audio: GAAC,Mpeg1/2 Layer3

Max Solution: 3840*2160 60
Audio: GAAC,Mpeg1/2 Layer3

Max Solution: 1920*1088 30
Audio: GAAC,Mpeg1/2 Layer3

Max Solution: 1920*1088 30
Audio: GAAC,Mpeg1/2 Layer3

Max Solution: 1920*1088 30
Audio: GAAC

Sample Rate: 8K~96KHz
Bit Rate: 24K~576Kbps

Sample Rate: Max 48KHz
Bit Rate: max 1411Kbps

Sample Rate: Max 192KHz
Bit Rate: max 1411Kbps

Sample Rate: 8K~96KHz
Bit Rate: 24K~576Kbps

Sample Rate: 8K~48KHz
Bit Rate: 32K~320Kbps

Sample Rate: 8K~48KHz

Bit Rate: max 256Kbps

Sample Rate: 8K~192KHz

Bit Rate: max320Kbps

22

8. Input mode

Graphic Resolution:

Standard

Resolution

Active Resolution

H Pixels V Lines

640 480

Refresh Rate

(V Frequency/Hz)

59.941 31.469 25.175 VESA

72.810 37.861 31.500 VESA

75.000 37.500 31.500 VESA

70.080 31.467 28.320 IBM

H Frequency

(KHz)

Pixel Rate

(MHz)

Stand for

720 400

85.038 37.927 35.500 VESA

56.250 35.156 36.000 VESA

60.317 37.879 40.000 VESA

800 600

72.188 48.077 50.000 VESA

75.000 46.875 49.500 VESA

832 624 74.550 49.725 57.283 VESA

60.004 48.363 65.000 VESA

1024 768

70.069 56.476 75.000 VESA

75.029 60.023 78.750 VESA

Mode

VGA/DVI

60.053 54.348 80.000 VESA

1152 864

1152 870 75.061 68.681 100.000 VESA

1280 720 59.860 44.772 74.500 CVT

1280 960 60.000 60.000 108.000 VESA

1280 1024

1360 768 84.880 68.688 125.250 CVT

1440 900

1680 1050 59.954 65.290 146.250 VESA

1600 1200

70.016 63.995 94.201 VESA

75.000 67.500 108.000 VESA

60.002 63.981 108.000 VESA

60.013 63.974 108.500 VESA

75.024 79.976 134.999 VESA

59.887 55.935 106.500 VESA

59.901 55.469 88.750 VESA

60.000 75.000 162.000 VESA

70.000 87.500 189.000 VESA

75.000 93.750 202.500 VESA

1920 1080 60.000 67.500 148.500 VESA

1920 1200 59.950 74.038 154.000 VESA

23

23.976 53.946 296.703 VESA

24.000 54.000 297.000 VESA

DVI 3840 2160

HD Resolution:

Standard

Resolution

Video

480i

576i

480p

25.000 56.250 297.000 VESA

29.970 67.430 296.703 VESA

30.000 297.000 67.500 VESA

Active Resolution Refresh Rate

(V Frequency/

H Pixels V Lines

720 480

1440 480 59.939 15.734 27.000 EIA-861D

1440 480 60.000 15.750 27.027 EIA-861D

720 576 50.000 15.625 13.500 EIA-861D

1440 576 50.000 15.625 27.000 EIA-861D

720 480 59.941 31.469 27.000 EIA-861D

720 480 60.000 31.500 27.027 EIA-861D

Hz)

59.939 15.734 13.500 EIA-861D

60.000 15.750 13.513 EIA-861D

H Frequen-

cy

(KHz)

Pixel Rate

(MHz)

Stand for

Mode

HDMI/DP

576p

720p

1080i

1080p

720 576 50.000 31.250 27.000 EIA-861D

1440 576 50.000 31.250 54.000 EIA-861D

1280 720 59.940 44.955 74.176 EIA-861D

1280 720 60.000 45.000 74.250 EIA-861D

1920 1080 50.000 28.125 74.250 EIA-861D

1920 1080 59.940 33.716 74.175 EIA-861D

1920 1080 60.000 33.750 74.250 EIA-861D

1920 1080 23.976 26.973 74.175 EIA-861D

1920 1080 24.000 27.000 74.250 EIA-861D

1920 1080 25.000 28.125 74.250 EIA-861D

1920 1080 29.970 33.716 74.176 EIA-861D

1920 1080 30.000 33.750 74.250 EIA-861D

1920 1080 50.000 56.250 148.500 EIA-861D

1920 1080 59.940 67.432 148.350 EIA-861D

1920 1080 60.000 67.500 148.500 EIA-861D

24

3840 2160 23.976 53.946 296.703

3840 2160 24.000 54.000 297.000

3840 2160 25.000 56.250 297.000

HDMI/DP 4K

3840 2160 29.970 67.430 296.703

3840 2160 30.000 67.500 297.000

3840 2160 50.000 112.500 594.000

3840 2160 60.000 135.000 594.000

• The PC text quality is optimum in HD 1080 mode (1920 x 1080, 60Hz).

• Your PC display screen might appear different depending on the manufacturer (and your par
ticular version of Windows).

• Check your PC instruction book for information about connecting your PC to a display.

• If a vertical and horizontal frequency-select mode exists, select 60Hz (ver tical) and 31.5KHz
(horizontal). In some cases, abnormal signals (such as stripes) might appear on the screen
when the PC power is turned off (or if the PC is disconnected). If so, press the [INPUT] button to
enter the video mode. Also, make sure that the PC is connected.

• When horizontal synchronous signals seem irregular in RGB mode, check PC power saving
mode or cable connections.

• The display settings table complies to the IBM/VESA standards, and based on the analog input.

• The DVI suppor t mode is regarded as same to the PC suppor t mode.

• The best timing for the ver tical frequency to each mode is 60Hz.

25

9. Cleaning and Troubleshooting

9.1. Cleaning

When Using the Display

• Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the
display is usually very hot due to the high temperature of exhaust air being released through the
ventilation holes. Burns or personal injuries may occur if any body parts are brought too close. Placing
any object near the top of the display could also result in heat related damage to the object as well as
the display itself.

• Be sure to disconnect all cables before moving the display. Moving the display with its cables attached

may damage the cables and thus cause re or electric shock.

• Disconnect the power plug from the wall outlet as a safety precaution before carrying out any type of
cleaning or maintenance procedure.

Front Panel Cleaning Instructions

• The front of the display has been specially treated. Wipe the surface gently using only a cleaning cloth
or a soft, lint-free cloth.

• If the surface becomes dirty, soak a soft, lint-free cloth in a mild detergent solution. Wring the cloth to
remove excess liquid. Wipe the surface of the display to remove dirt. Then use a dry cloth of the same
type to dry.

• Do not scratch or hit the surface of the panel with ngers or hard objects of any kind.

• Do not use volatile substances such as insert sprays, solvents and thinners.

Cabinet Cleaning Instructions

• If the cabinet becomes dirty, wipe the cabinet with a soft, dry cloth.

• If the cabinet is extremely dirty, soak a lint-free cloth in a mild detergent solution. Wring the cloth to
remove as much moisture as possible. Wipe the cabinet. Use another dry cloth to wipe over until the
surface is dry.

• Do not allow any water or detergent to come into contact with the surface of the display. If water or
moisture gets inside the unit, operating problems, electrical and shock hazards may result.

• Do not scratch or hit the cabinet with ngers or hard objects of any kind.

• Do not use volatile substances such as insert sprays, solvents and thinners on the cabinet.

• Do not place anything made from rubber or PVC near the cabinet for any extended periods of time.

26

9.2. Troubleshooting

Problems Possible causes Solutions
The Power indicator does not

come on

The Power indicator is on, but
no image is displayed

Image jerking or ripple A. There exists an electric device

Dim or extremely bright
screen

Colordi󰀨erence A. Improper chromatic saturation;

A. the monitor is not powered on A. Check if the power cord is

A. The Video wire is detached or
connected improperly

B. No video signal input

that interferes with the video
signals;

5. A. Low or high brightness/
contrast

B. Improper RGB values or color
temperature

connected, and switch ON the
monitor.

A. Connect or replace the video
wire, and ensure proper and correct
connection;

B. Check the signal source, and
check if it is properly connected at
the output end.

A. Turn o󰀨 the electric device, or

relocate the monitor.

6. A. Check the brightness/contrast
settings, or restore to default
settings.

A. Check the chromatic saturation;
B. Adjust the RGB values or reset

the color temperature;
C. Restore to default settings.

Image distortion A. Improper aspect ratio; A. Reset the aspect ratio.
No sound A. the Audio wire is detached or

connected improperly;
B. It is mute

A. Ensure proper connection at the
input end;

B. Reset the volume.

27

10. Technical Specifications

10.1. CDE6520/CDE6520-W

Display:

Item Specications

Screen Size (Active Area) 165 cm / 65 inch
Aspect Ratio 16:9
Number of Pixels 3840 (H) x 2160 (V)
Pixel Pitch 0.372 (H) x 0.372 (V) [mm]
Displayable Colors 10bit, 1.07 Billion colors
Brightness 450 cd/m²
Contrast Ratio (Typical) 1200:1
Viewing Angle 178 degrees

In/Out Terminals:

Item Specications

16W (L) + 16W (R) [RMS]/8Ω

Speaker Output Internal Speakers

Audio Output 3.5mm Jack x 1 0.5V [rms] (Normal) / 2 Channel (L+R)
Audio Input 3.5mm phone jack x 1 0.5V [rms] (Normal) / 2 Channel (L+R)
RS232C D-Sub Jack x 1 (9 pin) TXD + RXD (1:1)
RJ-45 RJ-45 Jack x 1 (8 pin) 10/100 LAN Port

HDMI Input/Output

DisplayPort in

VGA Input

USB Input USB x 3 (Type A) USB2.0/3.0, Multimedia play and service port

HDMI Jack x 2 (Type

A) (19 pin)

DisplayPort

Jack x 2 (20 pin)

D-Sub Jack x 1

(15 pin)

1 Way 1 Speaker System

82 dB/W/M/160 Hz ~ 13 KHz

Digital RGB: TMDS (Video + Audio)
MAX: Video - 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)
Audio - 48 KHz/ 2 Channel (L+R)
Supports LPCM only
Digital RGB: TMDS (Video + Audio)
MAX: Video - 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)
Audio - 48 KHz/ 2 Channel (L+R)
Supports LPCM only

Analog RGB: 0.7V [p-p] (75Ω), H/CS/V:TTL (2.2kΩ),

SOG: 1V [p-p] (75Ω)

MAX: 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)

General:

Item Specications

Power Input 100 - 240V~, 50/60Hz, 3.5A
Power Consumption (Max) 300 W
Power Consumption (typ.) 220 W
Power Consumption (Standby & O󰀨) <0.5 W (RS232 in active)
Dimensions (Without Stand) [W x H x D] 1450.6 x 828.1 x 78.5 mm
Weight (Without Stand) 22.95 Kg
Gross Weight (Without Stand) 33.6 Kg

28

Environmental Condition:

Item Specications

Temperature

Humidity

Altitude

Operational 0 ~ 40°C
Storage -10 ~ 60°C
Operational 20 ~ 80% RH (No condensation)
Storage 10 ~ 80% RH (No condensation)
Operational 0 ~ 3,000 m
Storage 0 ~ 3,658 m

Internal Speaker:

Item Specications

Type 1 Way 1 Speaker
Input 16 W (RMS)
Impedance 8Ω
Output Sound Pressure
Frequency Response

82 dB/W/M

160 Hz ~ 13 KHz

29

10.2. CDE7520/CDE7520-W

Display:

Item Specications

Screen Size (Active Area) 191 cm / 75 inch
Aspect Ratio 16:9
Number of Pixels 3840 (H) x 2160 (V)
Pixel Pitch 0.4296(H) × 0.4296 (W) [mm]
Displayable Colors 10bit, 1.07 Billion colors
Brightness 450 cd/m²
Contrast Ratio (Typical) 1200:1
Viewing Angle 178 degrees

In/Out Terminals:

Item Specications

16W (L) + 16W (R) [RMS]/8Ω

Speaker Output Internal Speakers

Audio Output 3.5mm jack x 1 0.5V [rms] (Normal) / 2 Channel (L+R)
Audio Input 3.5mm phone jack x 1 0.5V [rms] (Normal) / 2 Channel (L+R)
RS232C D-Sub Jack x 1 (9 pin) TXD + RXD (1:1)
RJ-45 RJ-45 Jack x 1 (8 pin) 10/100 LAN Port

HDMI Input/Output

DisplayPort in

VGA Input

USB Input USB x 3 (Type A) USB2.0/3.0, Multimedia play and service port

HDMI Jack x 2 (Type

A) (19 pin)

DisplayPort

Jack x 2 (20 pin)

D-Sub Jack x 1

(15 pin)

1 Way 1 Speaker System

82 dB/W/M/160 Hz ~ 13 KHz

Digital RGB: TMDS (Video + Audio)
MAX: Video: 720p, 1080p, 4K @ 60Hz
Audio: 48 KHz / 2 Channel (L+R)
Supports LPCM only
Digital RGB: TMDS (Video + Audio)
MAX: Video - 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)
Audio - 48 KHz/ 2 Channel (L+R)
Supports LPCM only

Analog RGB: 0.7V [p-p] (75Ω), H/CS/V:TTL (2.2kΩ),

SOG: 1V [p-p] (75Ω)

MAX: 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)

General:

Item Specications

Power Input 100 - 240V~, 50/60Hz, 3.5A
Power Consumption (Max) 300 W
Power Consumption (typ.) 240 W
Power Consumption (Standby & O󰀨) <0.5 W (RS232 in active)
Dimensions (Without Stand) [W x H x D] 1672.0 x 955.0 x 70.0mm
Weight (Without Stand) 29.3 Kg
Gross Weight (Without Stand) 41.7 Kg

30

Environmental Condition:

Item Specications

Temperature

Humidity

Altitude

Operational 0 ~ 40°C
Storage -10 ~ 60°C
Operational 20 ~ 80% RH (No condensation)
Storage 10 ~ 80% RH (No condensation)
Operational 0 ~ 3,000 m
Storage 0 ~ 3,658 m

Internal Speaker:

Item Specications

Type 1 Way 1 Speaker
Input 16 W (RMS)
Impedance 8Ω
Output Sound Pressure
Frequency Response

82 dB/W/M

160 Hz ~ 13 KHz

31

10.3. CDE8620/CDE8620-W

Display:

Item Specications

Screen Size (Active Area) 218 cm / 86 inch
Aspect Ratio 16:9
Number of Pixels 3840 (H) x 2160 (V)
Pixel Pitch 0.4935(H) × 0.4935 (W) mm [mm]
Displayable Colors 10bit, 1.07 Billion colors
Brightness 450 cd/m2
Contrast Ratio (Typical) 1200:1
Viewing Angle 178 degrees

In/Out Terminals:

Item Specications

16W (L) + 16W (R) [RMS]/8Ω

Speaker Output Internal Speakers

Audio Output 3.5mm jack x 1 0.5V [rms] (Normal) / 2 Channel (L+R)
Audio Input 3.5mm phone jack x 1 0.5V [rms] (Normal) / 2 Channel (L+R)
RS232C D-Sub Jack x 1 (9 pin) TXD + RXD (1:1)
RJ-45 RJ-45 Jack x 1 (8 pin) 10/100 LAN Port

HDMI Input/Output

DisplayPort in

VGA Input

USB Input USB x 3 (Type A) USB2.0/3.0, Multimedia play and service port

HDMI Jack x 2 (Type

A) (19 pin)

DisplayPort

Jack x 2 (20 pin)

D-Sub Jack x 1

(15 pin)

1 Way 1 Speaker System

82 dB/W/M/160 Hz ~ 13 KHz

Digital RGB: TMDS (Video + Audio)
MAX: Video: 720p, 1080p, 4K @ 60Hz
Audio: 48 KHz / 2 Channel (L+R)
Supports LPCM only
Digital RGB: TMDS (Video + Audio)
MAX: Video - 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)
Audio - 48 KHz/ 2 Channel (L+R)
Supports LPCM only

Analog RGB: 0.7V [p-p] (75Ω), H/CS/V:TTL (2.2kΩ),

SOG: 1V [p-p] (75Ω)

MAX: 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)

General:

Item Specications

Power Input 100 - 240V~, 50/60Hz, 3.5A
Power Consumption (Max) 450W
Power Consumption (typ.) 365W
Power Consumption (Standby & O󰀨) <0.5 W (RS232 in active)
Dimensions (Without Stand) [W x H x D] 1931.0 x 1109.0 x 82.0 mm
Weight (Without Stand) 50.4 Kg
Gross Weight (Without Stand) 69.8 Kg

32

Environmental Condition:

Item Specications

Temperature

Humidity

Altitude

Operational 0 ~ 40°C
Storage -10 ~ 60°C
Operational 20 ~ 80% RH (No condensation)
Storage 10 ~ 80% RH (No condensation)
Operational 0 ~ 3,000 m
Storage 0 ~ 3,658 m

Internal Speaker:

Item Specications

Type 1 Way 1 Speaker
Input 16 W (RMS)
Impedance 8Ω
Output Sound Pressure
Frequency Response

82 dB/W/M

160 Hz ~ 13 KHz

33

11. RS232 Protocol

11.1. Introduction

This document describes the hardware interface spec and software protocols of RS232 interface
communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with
RS232 protocol.

The protocol contains three sections command:

• Set-Function

• Get-Function

• Remote control pass-through mode
* In the document below, “PC” represents all the control units that can send or receive the RS232 protocol

command.

11.2. Description

11.2.1. Hardware specification

Viewsonic TV communication port on the rear side:
(1) Connector type: DSUB 9-Pin Male
(2) Pin Assignment

Male DSUB 9-Pin
(outside view)

[Special case] 2.5mm barrel
connector

11.2.2. Communication Setting

- Baud Rate Select: 9600bps (xed)

- Data bits: 8 bits (xed)

- Parity: None (xed)

- Stop Bits: 1 (xed)

Pin # Signal Remark

1 NC
2 RXD Input to Commercial TV or DS
3 TXD Output from Commercial TV or DS
4 NC
5 GND
6 NC
7 NC
8 NC
9 NC
frame GND

* Use of crossover (null modem) cable required for use with PC

Pin # Signal Remark

Tip TXD Output from Commercial TV or DS
Ring RXD Input to Commercial TV or DS
Sleeve GND

11.2.3. Command Message Reference

PC sends to Monitor command packet followed by “CR”. Every time PC sends control command to the
Monitor, the Monitor shall respond as follows:

1. If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)

2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

34

11.3. Protocol

11.3.1. Set-Function Listing

The PC can control the TV/DS for specic actions. The Set-Function command allows you to control the TV/

DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes.

Set-Function description:
Length: Total Byte of Message excluding “CR”.
TV/DS ID Identication for each of TV/DS (01~98; default is 01)

If we want to set all TV/DS settings, use the TV/DS ID “99”, and it will not have Reply
command on this function.
The TV/DS ID can be set via the OSD menu for each TV/DS set.

Command Type Identify command type,

“s” (0x73h) : Set Command
“+” (0x2Bh) : Valid command Reply
“-“ (0x2Dh) : Invalid command Reply

Command: Function command code: One byte ASCII code.
Value[1~3]: Three bytes ASCII that denes the value.
CR 0x0D

Set-Function format
Send: (Command Type=”s”)

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5 6 7 8 9

NOTE: For VT2405LED-1 and VT3205LED, the set “Power on” command is the exception

Reply: (Command Type=”+” or “-”)

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5

NOTE:

1. The reply for “Power on” command is the exception for VT2405LED-1 and VT3205LED.
It’s 0x322B0D ( 2+<CR>).

2. When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.

Example1: Set Brightness as 76 for TV-02 and this command is valid
Send (Hex Format)

Name Length ID

Hex

0x38

0x30
0x32

Command

Type

Command

Type

Command

Type

0x73 0x24 0x30 0x37 0x36 0x0D

Command Value1 Value2 Value3 CR

CR

Command Value1 Value2 Value3 CR

Reply (Hex Format)

Name Length ID

Hex

0x34

0x30
0x32

Command

Type

0x2B 0x0D

CR

35

Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format)

Name Length ID

Hex

0x38

0x30
0x32

Command

Type

Command Value1 Value2 Value3 CR

0x73 0x24 0x31 0x37 0x36 0x0D

Reply (Hex Format)

Name Length ID

Hex

0x34

0x30
0x32

Command

Type

0x2D 0x0D

CR

Set function table:

Basic function

Set Function Length ID Command Command Value Range Comments

Type

Code

Code

(Three ASCII

Power on

/o󰀨(standby)

Input Select 8 s “ 22 000: TV

*3.2.1

8 s ! 21 000: STBY

(ASCII)

(ASCII)

(Hex)

001: ON

001: AV
002: S-Video
003: YPbPr
004: HDMI1
014: HDMI2
024: HDMI3
034: HDMI4

bytes)

1. The Power-on via LAN
control may works only un-

der specic mode. To see

display UG for details.

2. “WOL by MAC address”
may available as alterna-

*3.2.1

tive.

1. No need for USB

2. For the case of two more
same sources, the 2nd digi­tal is used to indicate the
extension.

3. The HEX of 00A is 30 30

41.

*3.1.1

36

005: DVI
006: VGA1
016: VGA2
026: VGA3

007: Slot-in PC
(OPS/SDM)/HDBT

008: Internal mem­ory
009: DP/Type-C

00A: Embedded/
Main (Android)

Brightness 8 s $ 24 000 ~ 100

900:Bright down
(-1)
901: Bright up (+1)

*3.1.1

Backlight

*3.2.0

8 A B 42 000 ~ 100 1. For Android platform

whose main mode is con­trolled by backlight and the
other sources are controlled
by brightness.

2. Derived from Color cali­bration.

*3.2.0

Power lock 8 s 4 34 000: Unlock

001: Lock

Volume 8 s 5 35 000 ~ 100

900: Volume

down(-1)

901:Volume up(+1)

Mute 8 s 6 36 000: OFF

001: ON (mute)

Button lock 8 s 8 38 000: Unlock

001: Lock

Menu
lock

Number
Key Pad

*3.1.1

*3.1.1

8 s > 3E 000: Unlock

001: Lock
8 s @ 40 000~009
8 s A 41 000: UP

001: DOWN

002: LEFT

003: RIGHT

004: ENTER

*See note in details

*See note in details

*See note in details

Remote Con­trol

Restore de­fault

005: INPUT

006: MENU/(EXIT)

007: EXIT
8 s B 42 000: Disable

001: Enable

002: Pass through

Disable: RCU will be no
function
Enabled: RCU controls
normally
Pass through: Display will
bypass the RC code to
connected device via the
RS232 port, but not react
itself.

8 s ~ 7E 000 Recover to factory setting

37

Optional function

Set Function Length ID Command Command Value Range Comments

Type

Code

Code

(Three ASCII

(ASCII)

(ASCII)

(Hex)

bytes)
Contrast 8 s # 23 000 ~ 100
Sharpness 8 s % 25 000 ~ 100
Color 8 s & 26 000 ~ 100
Tint 8 s ‘ 27 000 ~ 100

Backlight

On_O󰀨

*3.2.3

8 s ( 28 000: O󰀨

001: On

Color mode 8 s ) 29 000: Normal

001: Warm
002: Cold
003: Personal

Surround
sound

8 s - 2D 000: O󰀨

001: On

Bass 8 s . 2E 000 ~ 100
Treble 8 s / 2F 000 ~ 100
Balance 8 s 0 30 000 ~ 100 050 is central
Picture Size 8 s 1 31 000: FULL (16:9)

001: NORMAL

(4:3)

002: REAL (1:1)

*3.1.0

OSD lan­guage

8 s 2 32 000: English

001: French

002: Spanish

Could be extended for
more supported languag­es by model

Date: Year 8 s V 56 Y17~Y99 Last 2 digits

(20)17~(20)99

Date: Month 8 s V 56 M01~M12 2 digits
Date: Day 8 s V 56 D01~D31 2 digits
Time: Hour 8 s W 57 H00~H23 24-hr format. 2 digits.
Time: Min 8 s W 57 M00~M59 2 digits
Time: Sec 8 s W 57 S00~S59 2 digits

38

11.3.2. Get-Function Listing

The PC can interrogate the TV/DS for specic information. The Get-Function packet format consists of 9

bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000

Get-Function description:
Length: Total Byte of Message excluding “CR”.
TV/DS ID Identication for each of TV/DS (01~98; default is 01).

Command Type Identify command type,

“g” (0x67h) : Get Command
“r” (0x72h) : Valid command Reply
“-“ (0x2Dh) : Invalid command Reply

Command: Function command code: One byte ASCII code.
Value[1~3]: Three bytes ASCII that denes the value.
CR 0x0D

Get-Function format
Send: (Command Type=”g”)

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5 6 7 8 9

Command

Type

Command Value1 Value2 Value3 CR

NOTE: “Power STBY status” is the exception for VT2405LED-1 and VT3205LED.

Reply: (Command Type=”r” or “-”)

If the Command is valid, Command Type =”r”

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5 6 7 8 9

NOTE: The reply for “Power STBY status” command is the exception for VT2405LED-1 and V3205LED. It’s

0x36 72 6C 30 30 30 0D ( 6rl000<CR>).

If the Command is Not valid, Command Type=”-“

Name Length ID

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5

Example1: Get Brightness from TV-05 and this comm and is valid. The Brightness value is 67.
Send (Hex Format)

Name Length ID

Hex

0x38

0x30
0x35

Command

Type

Command

Type

Command

Type

0x67 0x62 0x30 0x30 0x30 0x0D

Command Value1 Value2 Value3 CR

CR

Command Value1 Value2 Value3 CR

39

Reply (Hex Format)

Name Length ID

Hex

Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the
command table.

Send (Hex Format)

Name Length ID

Hex

Reply (Hex Format)

Name Length ID

Hex

0x38

0x38

0x34

0x30
0x35

0x30
0x35

0x30
0x35

Command

Type

0x72 0x62 0x30 0x36 0x37 0x0D

Command

Type

0x67 0XD3 0x30 0x30 0x30 0x0D

Command

Type

0x2D 0x0D

Command Value1 Value2 Value3 CR

Command Value1 Value2 Value3 CR

CR

40

Get function table:

Basic function

Get Function Length ID Command

Command Response

Comments

Get-Bright-

Type

(ASCII) Code

(ASCII)

Code
(Hex)

8 g b 62 000 ~ 100

Range

(Three ASCII

bytes)

ness

Get-Back-

*3.2.0

light

8 a B 42 000 ~ 100 1. For Android platform

Get-Volume 8 g f 66 000 ~ 100
Get-Mute 8 g g 67 000: O󰀨

001: On (muted)

Get-Input

8 g j 6A 000~

whose main mode is con­trolled by backlight and
the other sources are
controlled by brightness.

2. Derived from Color
calibration.

*3.2.0

st

1. 1

digit for signal de-

select

Get-Power
status: ON/
STBY

Get-Remote
control

Get-Power
lock

Get-Button
lock

Get-Menu

100~

8 g l 6C 001: ON

000: STBY

S g n 6E 000: Disable

001: Enable
002: Pass
through

8 g o 6F 000: Unlock

001: Lock

8 g p 70 000: Unlock

001: Lock

8 g q 71 000: Unlock

tection: 0 means “no
signal”; 1 means “signal
detected”

2. 2nd &3rd digit: See Set­function table

Get RCU mode status

lock

001: Lock

Get-ACK 8 g z 7A 000 This command is used to

test the communication
link

41

Get-Thermal 8 g 0 30 000~100:

0~+100 deg C

-01~-99:

-1~-99 deg C

Get-Opera­tion hour

*3.2.0

Get-Device

8 g 1 31 000 1. Accumulated hours in

8 g 4 34 000 Reply in new 32-byte

name
Get-MAC ad-

8 g 5 35 000 (for the model with LAN)

6-digit integer (000,001~

999,999)

*3.2.0

2. Can not be reset when
FW update and Factory
initiation

*3.2.2

3. Reply in new 32-byte
format

format

*3.2.0

*3.2.0

dress

Get-IP ad-

*3.2.0

dress

Get-Serial
number

*3.2.0

Get-FW ver-

*3.2.0

sion

Reply in new 32-byte
format

*3.2.0

8 g 6 36 000 (for the model with LAN)

Reply in new 32-byte
format

*3.2.0

8 g 7 37 000 Reply in new 32-byte

format

*3.2.0

8 g 8 38 000 Reply in new 32-byte

format

*3.2.0

42

Optional function

Get Function Length ID Command

Type

(ASCII) Code

Command Response Range Comments

Code

(Three ASCII

(ASCII)

(Hex)

bytes)

Get-Contrast 8 g a 61 000 ~ 100
Get-Sharp-

8 g c 63 000 ~ 100

ness
Get-Color 8 g d 64 000 ~ 100

Get-Tint 8 g e 65 000 ~ 100

Get-Backlight

On_O󰀨

*3.2.3

Get-Date:

8 g h 68 000: O󰀨

001: On

8 g 2 32 Y00~Y00 Last 2 digits

Year
Get-Date:

8 g 2 32 M00~M00 2 digits

Month
Get-Date:

8 g 2 32 D00~M00 2 digits

Day
Get-Time:

8 g 3 33 H00~H00 24-hr format. 2 digits

Hour
Get-Time:

8 g 3 33 M00~M00 2 digits

(20)17~(20)99

Min
Get-Time:

8 g 3 33 S00~S00 2 digits

Sec

11.3.3. Remote Control Pass-through mode

When the PC sets the TV/DS to Remote Control Pass through mode, the TV/DS will send a 7-byte packet
(followed by “CR”) in response to RCU button activation. Note, that in this mode the RCU shall have no

e󰀨ect on the TV/DS function. For example: “Volume+” will not change the volume in the LCD but only sends

“Volume+” code to PC over the RS232 port.

IR Pass Through-Function format
Reply: (Command Type=”p”)

Name Length ID

Command

Type

RCU Code1

(MSB)

RCU Code2

(LSB)

CR

Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte

Bytes order 1 2~3 4 5 6 7

Example1: Remote Control pass-through when “VOL+” key is pressed for TV-05 Send (Hex Format)

Name Length ID

Hex

0x36

0x30
0x35

Command

Type

Command Value1 CR

0x70 0x31 0x30 0x0D

43

Key Code (HEX)

1 01
2 02
3 03
4 04
5 05
6 06
7 07
8 08
9 09
0 0A

- 0B
RECALL (LAST) 0C
INFO (DISPLAY) 0D

0E
ASPECT (ZOOM, SIZE) 0F
VOLUME UP (+) 10
VOLUME DOWN (-) 11
MUTE 12
CHANNEL/PAGE UP (+)/
BRIGHTNESS+
CHANNEL/PAGE DOWN (-)/
BRIGHTNESS­POWER 15
SOURCES (INPUTS) 16

SLEEP 19
MENU 1A
UP 1B
DOWN 1C
LEFT (-) 1D
RIGHT (+) 1E
OK (ENTER, SET) 1F
EXIT 20

RED ■ (F1) 2C
GREEN ■ (F2) 2D
YELLOW ■ (F3) 2E
BLUE ■ (F4) 2F

13

14

17

18

21

22

23

24

25

26

27

28

29

2A

2B

NOTE:

1. This IR-pass-through code is di󰀨erent from the

RCU key code.

2. Special control sequence for POWER key
under IR-pass through mode.

2-1. When TV/DS is OFF and receives the IR

POWER code: TV/DS will turn itself on,
then forward the POWER code to the
host via RS232.

2-2. When TV/DS is ON and receives the IR

POWER code: TV/DS will forward the
POWER code to the host via RS232,

then turn o󰀨 itself.

2-3. When SET-POWER LOCK is enabled,
the TV/DS will not respond to POWER key pressing.

3. The VOLUME UP and VOLUME DOWN code
will repeatedly output when you press and hold the
keys.

44

12. Other Information

Customer Support

For technical support or product service, see the table below or contact your reseller.

NOTE: You will need the product serial number.

Country/ Region Website Country/ Region Website

AsiaPacic&Africa

Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/

中国 (China)

Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/

Indonesia www.viewsonic.com/id/ Israel www.viewsonic.com/il/

日本 (Japan)

Malaysia www.viewsonic.com/my/ Middle East www.viewsonic.com/me/

Myanmar www.viewsonic.com/mm/ Nepal www.viewsonic.com/np/

New Zealand www.viewsonic.com/nz/ Pakistan www.viewsonic.com/pk/

Philippines www.viewsonic.com/ph/ Singapore www.viewsonic.com/sg/

臺灣 (Taiwan)

Việt Nam www.viewsonic.com/vn/ South Africa & Mauritius www.viewsonic.com/za/

Americas

United States www.viewsonic.com/us Canada www.viewsonic.com/us

www.viewsonic.com.cn

www.viewsonic.com/jp/ Korea www.viewsonic.com/kr/

www.viewsonic.com/tw/

香港 (繁體中文)

ประเทศไทย

www.viewsonic.com/hk/

www.viewsonic.com/th/

Latin America www.viewsonic.com/la

Europe

Europe www.viewsonic.com/eu/ France www.viewsonic.com/fr/

Deutschland www.viewsonic.com/de/ Қазақстан www.viewsonic.com/kz/

Россия www.viewsonic.com/ru/ España www.viewsonic.com/es/

Türkiye www.viewsonic.com/tr/ Україна www.viewsonic.com/ua/

United Kingdom www.viewsonic.com/uk/

45

Limited Warranty

ViewSonic® LCD Commercial Display

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship, under normal use,
during the warranty period. If a product proves to be defective in material or workmanship during the war­ranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement
product or parts may include remanufactured or refurbished parts or components.

Who the warranty protects:

This warranty is valid only for the rst consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product

modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static
image is displayed on the product for an extended period of time.

4. Removal, installation, one way transportation, insurance, and set-up service charges.

How to get service:

1. For information about receiving service under warranty, contact ViewSonic Customer Support (Please
refer to Customer Support page). You will need to provide your product’s serial number.

2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your
name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.

3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic service
center or ViewSonic.

4. For additional information or the name of the nearest ViewSonic service center, contact ViewSonic.

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Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including

the implied warranty of merchantability and tness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be li­able for:

1. Damage to other property caused by any defects in the product, damages based upon inconvenience,
loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill,
interference with business relationships, or other commercial loss, even if advised of the possibility of
such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

Effect of state law:

This warranty gives you specic legal rights, and you may also have other rights which vary from state to

state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of inci­dental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada, contact
ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is subject
to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found in www.viewsoniceurope.com
under Support/Warranty Information.

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Mexico Limited Warranty

ViewSonic® LCD Commercial Display

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the
warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic
will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include re­manufactured or refurbished parts or components.

Who the warranty protects:

This warranty is valid only for the rst consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from:

a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or

failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is
displayed on the product for an extended period of time.

4. Removal, installation, one way transportation, insurance, and set-up service charges.

How to get service:

For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the at­tached Customer Support page). You will need to provide your product’s serial number, so please record the product
information in the space provided below on your purchase for your future use. Please retain your receipt of proof of
purchase to support your warranty claim.

For Your Records
Product Name: _______________________ Model Number: ____________________________________
Document Number: ___________________ Serial Number: ____________________________________
Purchase Date: ______________________ Extended Warranty Purchase? ____________________(Y/N)
If so, what date does warranty expire? __________________

1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your
address, (d) a description of the problem, and (e) the serial number of the product.

2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.

3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the im-

plied warranty of merchantability and tness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:

1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use
of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business
relationships, or other commercial loss, even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

5.

6.

7.

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48

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:

México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: [phone]
http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:

Distribuciones y Servicios Computacionales SA de CV.

Calle Juarez 284 local 2

Col. Bugambilias C.P: 83140
Tel: [phone]
E-Mail: [e-mail]

Puebla, Pue. (Matriz):

RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: [phone] CON 10 LINEAS
E-Mail: [e-mail]

Chihuahua

Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: [phone]
E-Mail: [e-mail]

Distrito Federal:

QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: [phone]
E-Mail : [e-mail]

Guerrero Acapulco

GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: [phone]

MERIDA:

ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: [phone]
E-Mail: [e-mail]

Tijuana:

STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembre
Tijuana, Mexico

Villahermosa:

Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: [phone]
E-Mail: [e-mail]

Veracruz, Ver.:

CONEXION Y DESARROLLO, S.A DE C.V.
Av. Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: [phone]
E-Mail: [e-mail]

Cuernavaca

Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: [phone]
E-Mail: [e-mail]

Guadalajara, Jal.:

SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281

Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco

Tel: [phone]
E-Mail: [e-mail]

Monterrey:

Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: [phone]
E-Mail: [e-mail]

Oaxaca, Oax.:

CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: [phone]
Fax: [phone]
E-Mail. [e-mail]

FOR USA SUPPORT:

ViewSonic Corporation
10 Pointe Dr. Suite 200. Brea, CA. 92821 UY.S.A
Tel: [phone]
E-Mail: http://www.viewsonic.com

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