Viewsonic CDE7520, CDE8620, CDE6520-W, CDE7520-W, CDE8620-W User Manual

CDE6520/CDE7520/CDE8620 CDE6520-W/CDE7520-W/ CDE8620-W Commercial Display

User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”

Model No. VS17908/VS17909/VS17910

Thank you for choosing ViewSonic

As a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the potential to

make a positive impact in the world, and we are condent that the ViewSonic

product you have chosen will serve you well.

Once again, thank you for choosing ViewSonic !

Compliance Information

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits were designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

CAN ICES-3 (B)/NMB-3(B) CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

Following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE).The mark indicates the requirement NOT to dispose the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

Declaration of RoHS Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance

Lead (Pb) 0.1% < 0.1% Mercury (Hg) 0.1% < 0.1% Cadmium (Cd) 0.01% < 0.01% Hexavalent Chromium (Cr Polybrominated biphenyls (PBB) 0.1% < 0.1% Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1% Bis(2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1% Butyl benzyl phthalate (BBP) 0.1% < 0.1% Dibutyl phthalate (DBP) 0.1% < 0.1% Diisobutyl phthalate (DIBP) 0.1% < 0.1%

) 0.1% < 0.1%

Proposed Maximum Concentration

Actual Concentration

Certain components of products as stated above are exempted under the Annex III of the RoHS Directives as noted below: Examples of exempted components are:

1. Lead as an alloying element in aluminium containing up to 0.4% lead by weight

2. Copper alloy containing up to 4% lead by weight

3. Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead)

4. Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound

ENERGY STAR® statement

ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

As an ENERGY STAR

Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines

and mark all certified models with the ENERGY STAR® logo. The following logo appears on all ENERGY STAR®-certified models:

NOTE: The power management features significantly reduce energy consumption when the product is not in use. Power management allows the device to automatically enter a low power “sleep” mode after a defined period of inactivity. And the power management features also enter Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note any change in energy settings will increase energy consumption.

prevent greenhouse gas emissions by meeting strict

Safety Precautions

FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR:

• DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer

all servicing to qualied service personnel.

• Do not spill any liquids into the cabinet or use your monitor near water.

• Do not insert objects of any kind into the cabinet slots, as they may touch dangerous voltage

points, which can be harmful or fatal or may cause electric shock, re or equipment failure.

• Do not place any heavy objects on the power cord. Damage to the cord may cause shock or

re.

• Do not place this product on a sloping or unstable cart, stand or table, as the monitor may fall, causing serious damage to the monitor.

• Do not place any objects onto the monitor and do not use the monitor outdoors.

• The inside of the uorescent tube located within the LCD monitor contains mercury. Please follow the laws or rules of your municipality to dispose of the tube properly.

• Do not bend power cord.

• Do not use monitor in high temperature, humid, dusty, or oily areas.

• If monitor or glass is broken, do not come in contact with the liquid crystal and handle with care.

• Allow adequate ventilation around the monitor, so that heat can properly dissipate. Do not block ventilated openings or place the monitor near a radiator or other heat sources. Do not put anything on top of the monitor.

• The power cable connector is the primary means of detaching the system from the power supply. The monitor should be installed close to a power outlet, which is easily accessible.

• Handle with care when transporting. Save packaging for transporting.

• Please clean the holes of back cabinet to reject dirt and dust at least once a year because of set reliability.

• If using the cooling fan continuously, it’s recommended to wipe holes a minimum of once a month.

• When installing the remote control batteries;

- Align the batteries according to the (+) and (-) indications inside the case.

- Align the (-) indication of the battery rst inside the case.

• Usage of other than specied head- or earphones can result in hearing loss due to excessive sound pressures.

• The terms HDMI and HDMI High-Denition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

iii

CAUTION:

Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions:

• When the power supply cord or plug is damaged.

• If liquid has been spilled, or objects have fallen into the monitor.

• If the monitor has been exposed to rain or water.

• If the monitor has been dropped or the cabinet damaged.

• If the monitor does not operate normally by following operating instructions.

Recommended Use

CAUTION:

• For optimum performance, allow 20 minutes for warm-up.

• Rest your eyes periodically by focusing on an object at least 5 feet away. Blink often.

• Position the monitor at a 90° angle to windows and other light sources to minimize glare and

reections.

• Clean the LCD monitor surface with a lint-free, nonabrasive cloth. Avoid using any cleaning solution or glass cleaner!

• Adjust the monitor’s brightness, contrast and sharpness controls to enhance readability.

• Avoid displaying xed patterns on the monitor for long periods of time to avoid image

persistence (after image e󰀨ects).

• Get regular eye checkups.

Ergonomics

To realize the maximum ergonomic benefits, we recommend the following:

• Use the preset Size and Position controls with standard signals.

• Use the preset Color Setting.

• Use non-interlaced signals.

• Do not use primary color blue on a dark background, as it is di󰀩cult to see and may produce

eye fatigue due to insu󰀩cient contrast.

Table Of Contents

1. Unpacking and Installation .................. 1

1.1. Unpacking ...................................... 1

1.2. Package Contents .......................... 1

1.3. Installation Notes ............................ 1

1.4. Mounting on a Wall ......................... 2

1.4.1. VESA Grid ............................ 2

2. Parts and Functions ............................. 4

2.1. Control Panel ................................. 4

2.2. Input/Output Terminals ................... 5

2.3. Remote Control .............................. 6

2.3.1. General functions ................. 6

2.3.2. Inserting batteries in the

remote control ...................... 7

2.3.3. Handling the remote control . 7

2.3.4. Operating range of the remote

control .................................. 7

3. Connecting External Equipment ......... 8

3.1. Connecting External Equipment

(DVD/VCR/VCD) ............................ 8

3.1.1. Using DispalyPort video

input ..................................... 8

3.1.2. Using HDMI video input ....... 8

3.2. Connecting a PC ............................ 8

3.2.1. Using DispalyPort input ........ 8

3.2.2. Using HDMI input ................. 9

3.2.3. Using VGA input ................... 9

3.3. Connecting Audio Equipment ......... 9

3.3.1. Connecting an external audio

device ................................... 9

4. Operation ............................................. 10

4.1. Start-up and initial Setting ............ 10

4.1.1. Welcome ............................ 10

4.1.2. Ethernet ............................. 10

4.1.3. Date & Time ....................... 10

4.1.4. System Mode ..................... 10

4.2. Watch the Connected Video

Source .......................................... 10

5.3.6. Import & Export .................. 14

5.3.7. Clone ................................. 14

5.3.8. Font Size ........................... 14

5.3.9. Backlight ............................ 15

5.4. System ......................................... 15

5.4.1. Date & time ....................... 15

5.4.2. About ................................. 15

6. OSD Menu ............................................ 16

6.1. Settings ....................................... 16

6.1.1. Picture menu ...................... 16

6.1.2. Screen menu ...................... 17

6.1.3. Audio menu ........................ 17

6.1.4. Time ................................... 18

6.1.5. Advanced ........................... 19

6.1.6. About .................................. 20

7. Supported Media Formats ................. 21

8. Input mode .......................................... 23

9. Cleaning and Troubleshooting .......... 26

9.1. Cleaning ....................................... 26

9.2. Troubleshooting ............................ 27

10. TechnicalSpecications .................... 28

10.1. CDE6520 ...................................... 28

10.2. CDE7520 ...................................... 30

10.3. CDE8620 ...................................... 32

11. RS232 Protocol ................................... 34

11.1. Introduction .................................. 34

11.2. Description ................................... 34

11.2.1. Hardware specication ..... 34

11.2.2. Communication Setting .... 34

11.2.3. Command Message

Reference .......................... 34

11.3. Protocol ........................................ 35

11.3.1. Set-Function Listing .......... 35

11.3.2. Get-Function Listing ......... 39

11.3.3. Remote Control Pass-

through mode ..................... 43

5. Launcher...............................................11

5.1. Setting ...........................................11

5.2. Ethernet .........................................11

5.2.1. DHCP ..................................11

5.2.2. Static IP ...............................11

5.3. Device .......................................... 12

5.3.1. General Settings ................ 12

5.3.2. Source Settings .................. 13

5.3.3. Security .............................. 13

5.3.4. Clear Storage ..................... 13

5.3.5. Reset .................................. 14

12. Other Information ............................... 45

Customer Support................................. 45

Limited Warranty .................................. 46

Mexico Limited Warranty ...................... 48

ViewSonic® Corporation. Macintosh and Power Macintosh are registered trademarks of Apple Inc. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in

the United States and other countries. VESA is a registered trademark of the Video Electronics Standards Association. DPMS,

DisplayPort, and DDC are trademarks of VESA. Disclaimer: ViewSonic

contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic

, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of

Corporation shall not be liable for technical or editorial errors or omissions

Corporation reserves the right to

Corporation.

Product Registration

To meet your future needs, and to receive any additional product information as it becomes available, please register your product on the Internet at: www.viewsonic.com.

For Your Records

Product Name:

Model Number: Document Number: Serial Number:

Purchase Date:

Product disposal at end of product life

ViewSonic

respects the environment and is committed to working and living green. Thank you for

being part of Smarter, Greener Computing. Please visit the ViewSonic

CDE6520/CDE7520/CDE8620/CDE6520-W/CDE7520-W/ CDE8620-W

ViewSonic Commercial Display VS17908/VS17909/VS17910 CDE6520/CDE7520/CDE8620/CDE6520-W/CDE7520-W/

CDE8620-W_UG_ENG_1a_20200116

website to learn more. USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/eu/support/call-desk/ Taiwan: https://recycle.epa.gov.tw/

1. Unpacking and Installation

For North America For UK

Screws x 4 RS232 adapter

1.1. Unpacking

• This product is packed in a carton, together with the standard accessories.

• Any other optional accessories will be packed separately.

• Due to the size and weight of this display it is recommended for two people to move it.

• After opening the carton, ensure that the contents are complete and in good condition.

1.2. Package Contents

Please verify that you received the following items with your package content:

• LCD display

• Remote control with AAA batteries

• Quick Start Guide

• Power cord (1.5 m)

• HDMI cable (3 m)

• Wall Mount Screw

• RS232 adapter

* The supplied power cord varies depending on destination.

Remote Control

and AAA Batteries

CDE6520/CDE7520/CDE8620

Commercial Display

Quick Start Guide

FRAGILE

(For CDE6520/CDE7520)

For EU For China

HDMI Cable Quick Start Guide

OPS

USB1

NALAGV232SRtroPyalpsiD2 IMDH)CRA(1 IMDHFIDPSTUO IMDH USB3.0 USB2

NOTES:

• For all other regions, apply a power cord that conforms to the AC voltage of the power socket and has been approved by and complies with the safety regulations of the particular country.

• Keep the package box and packing material for shipping the display.

1.3. Installation Notes

• Due to the high power consumption, always use the plug exclusively designed for this product. If an extended line is required, please consult your service agent.

• The product should be installed on a at surface to avoid tipping. The distance between the back of the product and the wall should be maintained for proper ventilation. Avoid installing the product in the kitchen, bathroom or any other places with high humidity so as not to shorten the service life of the electronic components.

• The product can normally operate only under 3000 m in altitude. In installations at altitudes above 3000 m, some abnormalities may be experienced.

1.4. Mounting on a Wall

To mount this display to a wall, you will have to obtain a standard wall-mounting kit (commercially available). We recommend using a mounting interface that complies with UL1678 standard in North America.

Protective Sheet

VESA Grid

Table

1. Lay a protective sheet on a table, which was wrapped around the display when it was packaged, beneath the screen surface so as not to scratch the screen face.

2. Ensure you have all accessories for mounting this display (wall mount, ceiling mount, table stand, etc)

3. Follow the instructions that come with the base mounting kit. Failure to follow correct mounting procedures could result in damage to the equipment or injury to the user or installer. Product warranty does not cover damage caused by improper installation.

4. For the wall-mounting kit, use M6 mounting screws (having a length 25 mm longer than the thickness of the mounting bracket) and tighten them securely. Unit without base weight= W Kg.The equipment and its associated mounting means still remain secure during the test. For use only with UL Listed Wall Mount Bracket with minimum weight/load: W Kg.

Model Name W (kg) Model Name W (kg)

CDE6520/CDE6520-W 22.95 CDE8620/CDE8620-W 50.4 CDE7520/CDE7520-W 29.3

5. Portrait is not allowed.

1.4.1. VESA Grid

Model Name Vesa Grid

CDE6520/CDE6520-W 400(H)x200(V)mm CDE7520/CDE7520-W 400(H)x200(V)mm CDE8620/CDE8620-W 600(H)x400(V)mm

Caution:

To prevent the display from falling:

• For wall or ceiling installation, we recommend installing the display with metal brackets which are commercially available. For detailed installation instructions, refer to the guide received with the respective bracket.

• To lessen the probability of injury and damage resulting from fall of the display in case of earthquake or other natural disaster, be sure to consult the bracket manufacturer for installation location.

Ventilation Requirements for enclosure locating

To allow heat to disperse, leave space between surrounding objects as shown in the diagram below.

100 mm

100 mm 100 mm

100 mm

NOTES: When installing the display on a wall, proper installation. We accept no liability for installations not performed

by a professional technician.

2. Parts and Functions

2.1. Control Panel

Press to On or O󰀨 the display.

Press the MENU key to enter the main menu, and it conrms the operation in the SOURCE menu.

Press the INPUT key to enter the input source menu, and to select the signal source.

It is used to conrm the operation under the MENU operations.

In the OSD menu, press the ◄/► key to adjust the value of the selected item.

Press the ▲/▼ key to select an item in the OSD menu. And it also use to adjust the volume up and

down.

2.2. Input/Output Terminals

1 2

HDMI OUT SPDIF HDMI 1 (ARC) HDMI 2 DisplayPort RS232 VGA PC LINE IN USB 3.0 USB 1

MAIN POWER SWITCH

3 4

5 6 7 8 9 10 11 12 13

Switch the main power on/o󰀨.

AC IN

AC power input from the wall outlet.

HDMI OUT

HDMI video/audio output.

SPDIF OUT

Digital audio signal output to connect your external AV device.

HDMI 1(ARC)/HDMI 2 IN

HDMI video/audio input.

AUDIO OUT LAN

PC LINE IN

USB 2

Audio input from VGA source (3.5mm stereo phone).

USB PORT 3.0/ 11 USB 2.0 PORT

Connect your USB storage device

AUDIO OUT

Audio output to external AV device.

LAN

LAN control function for the use of remote control signal from control center.

DisplayPort IN

DisplayPort video/audio input.

RS232 IN

RS232 control for the use of remote control signal from control center.

VGA IN (D-Sub)

VGA video input.

/ / / / / / /

2.3. Remote Control

2.3.1. General functions

4 3

6 8

[ ] button

Power on/o󰀨

[INPUT] button

Input Source selection

P.MODE

[

] button

Image adjustment menu for HDMI/DP/VGA

S.MODE

[

] button

Audio adjustment menu for HDMI/DP/VGA

[NUMERIC] buttons

Numbers keypad

[ASPECT] button

Adjust aspect ratio for HDMI/DP/VGA

[VOL +/-] button

Volume +/- 1

[SLEEP] button

Backlight On/O󰀨

[ ] button

Mute

[ ] button

Backlight +/- 1

[ ] button

Back to Embedded player Home screen

[MENU] buttons

Setting menu

[

◄/►/▲/▼/

OK] button

Up/Down/Right/Left/Ok keys

[INFO] button

Channel information

[ ] button

Return to previous page

[

] button

Media control

[F1] button

Screen capture

[F2] button

Screen Freeze

[ON/OFF] button

Power on/o󰀨

2.3.2. Inserting batteries in the remote control

The remote control is powered by two 1.5V AAA batteries.

To install or replace batteries:

1. Press and then slide the cover to open it.

2. Align the batteries according to the (+) and (–) indications inside the battery compartment.

3. Replace the cover.

Caution:

The incorrect use of batteries can result in leaks or bursting. Be sure to follow these instructions:

• Place “AAA” batteries matching the (+) and (–) signs on each battery to the (+) and (–) signs of the battery compartment.

• Do not mix battery types.

• Do not combine new batteries with used ones. It causes shorter life or leakage of batteries.

• Remove the dead batteries immediately to prevent them from liquid leaking in the battery compartment. Don’t touch exposed battery acid, as it can damage your skin.

NOTE: If you do not intend to use the remote control for a long period, remove the batteries.

2.3.3. Handling the remote control

• Do not subject to strong shock.

• Do not allow water or other liquid to splash the remote control. If the remote control gets wet, wipe it dry immediately.

• Avoid exposure to heat and steam.

• Other than to install the batteries, do not open the remote control.

2.3.4. Operating range of the remote control

Point the front of the remote control toward this display’s remote control sensor when pressing a button.

Use the remote control within a distance of less than 8m/26ft from this display’s sensor, and a horizontal and vertical angle of less than 30 degrees.

NOTE: The remote control may not function properly when

the remote control sensor on this display is under direct sunlight or strong illumination, or when there is an obstacle in the path of signal transmission.

3030

3. Connecting External Equipment

DVD / VCR / VCD

HDMI Out

[HDMI IN]

PC LINE IN

VGA IN

[VGA IN]

[VGA AUDIO IN]

VG A Out

D-Sub 15 pin

Audio Out

HDMI 1

(ARC)

HDMI 2

3.1. Connecting External Equipment (DVD/VCR/VCD)

3.1.1. Using DispalyPort video input

DVD / VCR / VCD

3.1.2. Using HDMI video input

HDMI 1

(ARC)

troPyalpsiD

[DP IN]

HDMI 2

[HDMI IN]

DP Out

DVD / VCR / VCD

HDMI Out

3.2. Connecting a PC

3.2.1. Using DispalyPort input

troPyalpsiD

[DP IN]

DP Out

3.2.2. Using HDMI input

HDMI Out

[HDMI IN]

HDMI 1

(ARC)

HDMI 2

3.2.3. Using VGA input

HDMI 1

(ARC)

HDMI 2

HDMI Out

[HDMI IN]

AGV

PC LINE IN

[VGA Audio IN]

[VGA IN]

3.3. Connecting Audio Equipment

3.3.1. Connecting an external audio device

[AUDIO OUT] Audio In

AUDIO OUT

Audio Out

DP Out

Stereo Ampliﬁer

4. Operation

NOTE: The control button described in this section

is mainly on the remote control unless

specied otherwise.

4.1. Start-up and initial Setting

4.1.1. Welcome

Select your language and tap “Next”.

4.1.2. Ethernet

4.1.4. System Mode

Select system to select Normal mode, remove screen sharing Apps or disable Embedded OS.

4.2. Watch the Connected Video Source

1. Press

2. Press press OK button.

INPUT button.

or button to select a device, then

Tape “Next” button to next page and it will show.

1. Connection Type : DHCP / Static IP

2. IP Address

3. Netmask

4. DNS Address

5. Gateway You also can tape “Back” to previous page.

4.1.3. Date & Time

Enable “Network-provided time” to sync time with network and select time zone.

+ 40 hidden pages